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September, 2018
“Patience, persistence and perspiration make an iunbeatable combination for success.”
Napoleon Hill
All Systems Are Go! Meet the Team
On Monday 20th August, the first customer Charlotte Debenham orders for Octopus Publishing Group were Customer Services successfully despatched from the Hely 26Team Leader (Client) Hutchinson Centre. Charlotte joined Bookpoint customer This significant milestone followed the services in 2013, initially working within completion of stock transfer, data The new Pub App and Cognos reporting the Schools team and latterly as team migration and technical cutover activities solutions have also been launched and leader for Export Sales. and was achieved on the back of several provided to Octopus, group finance and months of focussed hard work by the Eden group sales users in a staggered roll-out. She was part of the project’s testing team project team and publishing staff. earlier this year and now oversees the Operations and IT staff located at the Hely client team who currently look after The site has received orders from a wide Hutchinson Centre and Carmelite House Octopus, as well as Little, Brown and range of customers via EDI, Nielsen are providing ‘early life support’ to users Orion as they transition to the new teleordering, PubEasy, email and phone. as the systems and processes bed in. warehouse. More than 1,200 orders were successfully The picture above shows the first fulfilled in the first two weeks of the live customer order to be processed through operation, with more than 100,000 units the new systems, which was sent to the Tom MacGregor shipped in that period. Science Museum Bookshop. Customer Services Team Leader (Trade) Customer Services Next Phase Update Tom has worked in a variety of departments since he joined Bookpoint in Hot on the tails of the Octopus go-live, 2007, including process control, stock transfer and data migration procurement and customer services. activities for the next deployment started at the end of August. He moved to the Hely Hutchinson Centre in June, leading the trade team who deal This phase covers Little, Brown Book with external customers including Group and Orion Publishing Group, as bookshops, supermarkets, consignment
well as the publishing divisions that they accounts and the general public. perform a sales service for (including Hachette Book Group US, New Harbinger
The customer services department has and Halban Publishers). been established at the Hely Hutchinson Sign of the Times Centre, providing support to the The transfer of stock from LBS started on publishing divisions once they transition 3rd September and the divisions are and to all customers who place orders. scheduled to be operational from the Hely Hutchinson Centre and live with the new The team is currently being led by Andy systems from Monday 1st October. Jayne, who is now Customer Services Implementation Manager, having Once they are live, 30% of the total previously worked on the implementation Hachette distribution business for the SAP Order to Cash solution. will be covered by the new warehouse. The picture above shows the team at work, including Andy, Paul Mundy, Lauren James, Tom MacGregor, Charlotte Debenham, Stephanie Shipston and Eye-catching signage to brand the Hely Simone Taylor. Tom Crofts, not pictured, Hutchinson Centre was put up in August. is also part of the team. More advisors will Local residents have commented that the transition from Bookpoint as further main warehouse sign, when lit up at night, publishers migrate to the warehouse. is visible for miles around!