SPRING 20CUSTOMER SUCCESS 18REPORT MEDICAL PRACTICE MANAGEMENT SOFTWARE CATEGORY MEDICAL PRACTICE MANAGEMENT SOFTWARE OVERVIEW
Medical Practice Management software is an integral part of medical practice and is great for assisting in the day to day administrative and financial operations of medical practice. This particular category of software allows users to complete a multitude of tasks ranging from billing and scheduling to generating reports. Medical practice software usually integrates with EMR, or electronic medical records, as well.
The capabilities of medical practice management software allow users to streamline clinical workflows by being able to act a repository for patient demographics and document management. The software keeps track of medication lists and history, appointments, insurance eligibility, and manages billing and claims. Many medical practice software allows for e-prescribing functionalities that integrate with pharmacy networks as well as inventory management that permits easy forecasting of stock levels so that orders can be placed ahead of time.
2 CUSTOMER SUCCESS Company Score is affected by the following: SCORING METHODOLOGY 1. Number of employees (based on social media and public resources) The FeaturedCustomers.com Customer 2. Vendor momentum based on web traffic and Success score is based on data from our search trends customer success content platform, social 3. Employee satisfaction and engagement presence, as well as additional data aggregated (based on social network ratings) from online sources and social media properties. 4. % traffic increase to your Customer Our ranking engine applies an algorithm to all of References the data collected to calculate the overall 5. Lower Funnel SEO Key Term Rankings Customer Success score. The overall Customer Success score is a weighted average based on 3 CUSTOMER SUCCESS AWARDS parts: Market Leader (86 - 95) Content Score is affected by the following: Vendor on FeaturedCustomers.com 1. # of vendor generated customer success with substantial customer base & content pieces (case studies, success market share. Leaders have the stories, testimonials, and customer videos) highest ratio of customer success 2. Content quality score generated from all content, content quality score, and customer success content social media presence relative to 3. % Change in Content over past 6 months company size. 4. Number of employees (based on social Top Performer (82 - 85) media and public resources) Vendor on FeaturedCustomers.com Social Score is affected by the following: with significant market presence and resources and enough customer 1. # of LinkedIn followers reference content to validate their 2. # of Twitter followers vision. Top Performer's products are 3. # of Facebook likes highly rated by its customers but have 4. Number of employees (based on social not achieved the customer base and media and public sources) scale of a Leader. 5. Engagement across all platforms Rising Star (75 - 81) Vendor on FeaturedCustomers.com that does not have the market presence of Market Leaders or Top Performers, but understands where the market is going and has disruptive technology. Rising Stars have been around long enough to establish momentum and a minimum amount of customer reference content along with a growing social presence. 3 ALL VENDORS
4 ABOUT NEXTGEN HEALTHCARE Irvine, Calif.-based Quality Systems, Inc. and its NextGen Healthcare subsidiary develop and market computer-based practice management, electronic health records and revenue cycle management applications as well as connectivity products and services for medical and dental group practices and small hospitals
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"NextGen Made Our Level 3 Patient Centered Medical Home “We continue to pursue a broader connected physician Accreditation Possible. Its templates help us capture community and working with NextGen Healthcare is giving NCQA's Required information. Additionally, The Software's us the tools and solutions needed to accomplish this goal.” configurability enables Us to Develop and Modify templates, empowering our users To Quickly and Efficiently understand and input necessary information." Jim Slawson Roberta Sniderman MD, Director of Clinical Affairs, Medical Collage of Wisconsin Administrative Director, Healthcare Partners
“NextGen enables robust data exchange with direct-connect "This functionality has enabled us to demonstrate better exchanges, in-system faxing, and custom interfaces. We patient outcomes across the care spectrum. Our ability to easily exchange data with various treatment team members share patient records through a secure network across located at other organizations. We use NextGen to create a departments, facilities, and organizations has decreased our comprehensive treatment plan and patient record. Plus, risk. Patient allergies, lab and imaging results, and NextGen HIE is the powerful basis of the Behavioral… medication profiles are also easily accessible from our… Linda Scott Vice President of Child and Family Solutions, Jewish Family Joel Taylor and Children's Services CIO, Preferred Health Partners, Preferred Health Partners
CONTENT SOCIAL COMPANY 100 94 60
TOTAL WEIGHTED SCORE: 92
READ ALL 120 CUSTOMER SUCCESS REVIEWS FROM NEXTGEN HEALTHCARE USERS
5 ABOUT CHIROTOUCH ChiroTouch chiropractic software system is a fully-customizable, comprehensive practice management software designed specifically for the chiropractic practice. Whether you maintain a high volume practice with many associates and disciplines or starting a new practice, ChiroTouch are here to help you. ChiroTouch HIPAA compliant software, equipped with the latest biometric security enhancements, provide a seamless way of protecting patient data. ChiroTouch unsurpassed data management services allow you to maintain full control over patient intake and record retrieval. However you envision your practice needs, ChiroTouch chiropractic software system is your solution for a completely paperless office.
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"You guys made this truly seamless. I have no idea what “If you are unsure of what software to use, don’t look further other clinics are going through but here on my end I got and choose ChiroTouch, you won’t regret it.” prepared [for IDC-10] and it seems fine." Matthew Collins Jonathan Twin Cities Headache & Neck Spinal Health and Rehab Center
“ChiroTouch has been a wonderful tool to implement into my “I appreciate how the software is flexible.” practice for seamless integration of multiple working parts for all services and billing.” Wesley Gregory Hough Abilene Chiropractic & Sports Rehab, LLC Fort Wayne Chiropractic
CONTENT SOCIAL COMPANY 98 62 51
TOTAL WEIGHTED SCORE: 88
READ ALL 74 CUSTOMER SUCCESS REVIEWS FROM CHIROTOUCH USERS
6 ABOUT WEBPT WebPT is the first web-based physical therapy specific documentation system in the industry. The system offers a brand new approach to practice management and patient documentation as the application is designed to improve clinic productivity, increase revenue, reduce expenses and enhance a more stress-free clinical environment. The digital documentation system combines an intuitive dashboard user interface with practical physical therapy logic to create a user-friendly documentation solution. WebPT goal is to revolutionize the industry utilizing new, sound technology and innovative methods to provide the strongest, most effective solution to assist with increasing compliance, clinic profits and improving the quality of practice.
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"WebPT is a wonderful tool for practitioners to increasea "It is a perfect partnership. we have very similar philosophies efficiency with documentation. I've been using it for a year , and it allows for clints to seamlessly move between training and at this point, I dont't know what i would do without it." and therapy." Laura Burger Ann Wendel Maui Hand Therapy Prana Physical Therapy
“The fact that data is encrypted and stored in multiple "Teaming up with WebPT is Probably one of the single most locations around the country to protect against loss and important decisions I made for my practice. It has not only power outages pleased my computer-savvy technical stabilized a lot of the functionality of my business, but I advisor. I am also a Mac user so having a system that can estimate it's saved me over $100,000 a year!" run on the…
Deborah Stack Jonathan Di Lauri Pediatric Therapy Center Owner, JointCare Physical Therapy
CONTENT SOCIAL COMPANY 93 74 62
TOTAL WEIGHTED SCORE: 87
READ ALL 11 CUSTOMER SUCCESS REVIEWS FROM WEBPT USERS
7 ABOUT ADVANCEDMD AdvancedMD is the community of choice for independent providers delivering integrated workflow and personalized service to ensure the health of every practice and their patients. An integrated suite of cloud solutions includes practice management/medical billing, electronic health records, telemedicine, patient relationship management, business analytics reporting, and physician-performance benchmarking all backed by expert practice advocates. AdvancedMD also offers full service revenue cycle management and serves an expansive national footprint of more than 22,500 practitioners across 8,000 practices and 600 medical billing companies.
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”The nice thing about AdvancedMD is claims are cleared “With AdvancedInsight, I am able to say that we can answer before they are forwarded to various insurance companies. virtually any question that may come up in terms of a private We know very, very quickly if we have some defective practice.” portion on our claim." Dwight Romreill, DMD Curt Hill TMJ Sleep Center CEO, Practice Management Resource Group (PMRG)
“Now we have the explanation of benefits at our fingertips, ”When the therapists look at that schedule they know what and we can get it right through AdvancedMD. That is a huge they’re going to do with that client, where they’re going to do saving for us instead of actually have to dig through boxes.” it, what kind of equipment they’re going to need, and where they’re going to go with it.„ Judy Feingold Therese Musgrave Lead Occupational Therapist & Co-Founder, Creative Health Billing Manager, Diablo Valley Pediatrics Solutions
CONTENT SOCIAL COMPANY 94 78 44
TOTAL WEIGHTED SCORE: 87
READ ALL 17 CUSTOMER SUCCESS REVIEWS FROM ADVANCEDMD USERS
8 ABOUT KAREO Kareo is the only cloud-based and complete medical technology platform purpose built to meet the unique needs of independent practices. Today we help over 40,000 providers in all 50 states run more efficient and profitable practices, while deliver outstanding patient care. In 2016, Kareo introduced the first technology platform that helps independent practices find more patients, manage their care with a fully certified and easy to use EHR, and get paid quickly – all in one complete and integrated package. Kareo has received extensive industry recognition, including the Deloitte Technology Fast 500, Inc. 5000 and Black Book’s #1 Integrated EHR, Practice Management and Medical Billing Vendor. With offices across the country, our mission is to help independent practices succeed in an ever-changing healthcare market. For more information, visit www.kareo.com.
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“We primarily bought Kareo for the robust billing, reporting, “Kareo will be there for us as our business changes and and the ability to manipulate our data. The EHR and grows. We could not think of a better company and product documentation was a bonus.” to partner with.” Josh Bock Greg Morrice DC, Managing Partner, AFC Physical Medicine and Chiropractic Vice President, Alliance Medical Solutions
"What used to take two employees a weeks worth of work, "I have been using Kareo and it has been a great tool for my now gets done on my day off in a couple of hours...on my practice and easy to use. The support is great. I always get a back porch." response the same day." Dr. Gary Easter Mary Lou Alonso Healing Touch Chiropractic MD, Katy Copperfield Primary Care
CONTENT SOCIAL COMPANY 92 80 49
TOTAL WEIGHTED SCORE: 86
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9 ABOUT CUREMD CureMD is the leading provider of Cloud EHR, Practice Management and Medical Billing Services that transform the administrative and clinical operations of healthcare organizations of all sizes. CureMD award winning solutions simplify decision-making, streamline operations and ensure compliance with industry standards and best practices – ultimately saving time and effort to maximize value and returns.
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"CureMD is unique because it is cloud based and is very "CureMD allows us to report better and earn more revenue. easy to customize. The templates can be tailored to meet With their cloud-based software, we have managed to the needs of our practice." improve the number of patient visits and the quality of services provided. " Surgical Oncologist Dr. Fawad Bhatti Dr. Michael D. Grant Eastside Gynecology
"CureMD offers a very powerful program as it collaborates "CureMD enables me to access patient records anywhere, EHR with billing seamlessly. It is really an All-in-One solution anytime. I recommend CureMD to other physicians because as I am able to look after my Physical Medicine and Rehab it's well thought of." practice like never before." Dr. Josephine Huang Dr. Olga Leonardi Josephine Huang, PLLC Manhattan Endocrinologist, PLLC
CONTENT SOCIAL COMPANY 92 73 57
TOTAL WEIGHTED SCORE: 86
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10 ABOUT CARECLOUD CareCloud is the leading provider of cloud-based revenue cycle management (RCM), practice management (PM), electronic health record (EHR), and patient experience management (PXM) solutions for high-growth medical groups. CareCloud helps clients increase financial and operational performance, streamline clinical workflows, and improve patient care nationwide. The company currently manages more than $4 billion in annualized accounts receivable on its integrated clinical and financial platform.
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"CareCloud has become an integral part of our daily "We wanted to form a relationship where we could provide operations and has significantly improved our productivity feedback to make the product stronger. that ultimately and workflow." makes the product more successful for our group, for the company, and for the broader marketplace. Carecloud was a great fit.” Dane Lundquist Chief Marketing Officer & Director of Bus. Development, Your Leona Mathews Derm Doc Practice Administrator, CORE Orthopaedic Medical Center
"CareCloud’s Internet-based system is awesome. If I need to "Whether the issue is big or small, they resolve it quickly… A look up anything, I can just go to my computer and look it up system is only as good as the people behind it — and there. No more chasing down files – I love the CareCloud's customer service is fabulous." accessibility…I [also] love the freshness of CareCloud. I have to look at a computer all day and it is very easy on the eyes." Veronica Cuesta Madelyn Pardinas Office Manager, Foot and Ankle Center of Gainesville Office manager, Nephrology Associates of South Miami
CONTENT SOCIAL COMPANY 90 78 63
TOTAL WEIGHTED SCORE: 86
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11 ABOUT AMBRA HEALTH Ambra Health is a medical data and image management SaaS company. Intuitive, flexible, scalable and highly interoperable, the Ambra cloud platform is designed to serve as the backbone of imaging innovation and progress for healthcare providers. It empowers some of the largest health systems such as the Mayo Clinic, Stanford Children’s Health and Memorial Hermann as well as radiology practices, subspecialty practices and clinical research organizations to dramatically improve imaging and collaborative care workflows.
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"Today, we’re saving about 8 hours of radiologist time per “By integrating Ambra for Second Opinions with our portal week with Ambra Health." we have eliminated the time loss and coordination headaches of a courier service.” Ray Wilburn Stephen Papadopoulos Administrative Director Radiology Services, Atrius Health EVP/Chief Medical Officer, Barrow Neurological Institute
"Ambra is great for patient care because I always have "Ambra has been very easy to implement and we’re looking information at hand for a more powerful, meaningful office forward to leveraging the suite to image-enable our patient visit. And it’s great for the office - no more fumbling around portal, integrate with our RIS, and develop a patient-aware with CDs. Finally, I can work from anywhere." network as we strive to be more collaborative in patient care." Daniel S. Yanni Michael Quinn Founding Neurosurgeon and CEO, Dr. Daniel S. Yanni Chief Technology Officer, Jeferson Radiology
CONTENT SOCIAL COMPANY 91 82 36
TOTAL WEIGHTED SCORE: 84
READ ALL 21 CUSTOMER SUCCESS REVIEWS FROM AMBRA HEALTH USERS
12 ABOUT APRIMA Aprima provides innovative electronic health record, practice management and revenue cycle management solutions for medical practices. The Aprima EHR/PM is an integrated system built on a single database. Aprima uses a fast, flexible design that adapts automatically to a physician’s workflow and sets the benchmark for ease-of-use, speed and flexibility. Aprima is one of the few companies with a 17-year track record of success, including Certification for Meaningful Use Stage 2. Thousands of Aprima users are benefiting from improved quality of care, improved patient satisfaction, improved quality of life and an improved bottom line. Based in Carrollton, TX, Aprima performs all development, support and implementation from the U.S.
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"Aprima does not require you to program your way into it. "The high level of efficiency we’re experiencing with the Instead, it learns how you work and adapts itself to your Aprima system is a tremendous result – and exactly what I workflow." was hoping to achieve with an EHR." Dr. Greta Laube MD, Beittel-Becker Pediatric Associates, Beittel-Becker Dr. Lindsay Ackerman Pediatric Associates MD, Medical Dermatology Specialists
"With Aprima’s EHR, PM and RCM solutions, we’ve found "Aprima’s patient portal allows us to build better relationships life to be much easier. I would definitely recommend Aprima with patients. Dr. Kasparek can communicate directly with to another Pain Management specialty practice. " them instead of playing phone tag, and they appreciate it our patient referrals have gone way up since we started using this system." Margie Anacaya MD, Central Arizona Pain Institute, Central Arizona Pain Kelly Kile Institute Office Administrator, Complete Women’s Healthcare
CONTENT SOCIAL COMPANY 92 60 43
TOTAL WEIGHTED SCORE: 82
READ ALL 36 CUSTOMER SUCCESS REVIEWS FROM APRIMA USERS 13 ABOUT ADVANCED DATA SYSTEMS CORPORATION ADS is a leading provider of interoperable automation solutions to imaging centers, enterprise organizations, IGPs, and to radiology-oriented RCM companies. The Medics Suite for Radiology from ADS includes MedicsDocAssistant™ for Radiology certified as a complete EHR for Stage 2 Meaningful Use, MedicsPremier™ for comprehensive Radiology practice management, and MedicsRIS™. MedicsRCM™ is available for imaging centers that prefer to outsource their RCM services. The Medics Suite can be implemented in Cloud / ASP or customer hosted (client server) format.
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"A lot of systems won’t let you do this, because they only "ADS helps us consistently and reliably deliver revenue to capture the posting date. If a client wants to review trends our clients. EMMG continues to be very satisfied ADS clients and volumes, they need their information by date of service. after 20 years and we would not hesitate to recommend ADS They want to know how many services they performed highly to any revenue cycle management company seeking during a specific month, not how many charges the team a new vendor with new solutions." posted during that period. Our MedicsPremier system from… Lisa Boyd Gary Roth President and Founder, Certified Physician Reimbursements President and CEO, East Meadow Management Group
"It would have made no sense to get a RIS from one vendor "Over the past decade, our ADS systems have grown right and a PM / billing system from another when a company like along with us. As we continue to grow, we fully expect that ADS does it all. With ADS we acquired a whole and ADS will remain our automation partner." complete radiology solution on which to run the practic." Kurt Reimann Robert Klein Managing Director, Health Management Corporation of America Operation, University Diagnostic Medical Imaging (HMCA)
CONTENT SOCIAL COMPANY 90 68 58
TOTAL WEIGHTED SCORE: 84
READ ALL 11 CUSTOMER SUCCESS REVIEWS FROM ADVANCED DATA SYSTEMS CORPORATION USERS
14 ABOUT NUEMD Established in 1993, Nuesoft Technologies was one of the first companies to pioneer software as a service (SaaS) and has the datacenter facilities to support secure and HIPAA-compliant application hosting. Nuesoft provides medical billing services, practice management software, medical billing software, and electronic health records to physicians and university health centers. The company has an established U.S. customer base of more than 15,000 users in all 50 states, and, as an independent clearinghouse, processes 3.5 million claims transactions per year.
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"Best support and system ever! And I'm really saying that "What was good about NueMD was that it had all the from the heart. It's a great system." features I needed for all the specialties that we do billing for." Kim Dunn Denise Wagner Office Coordinator, Women's Wellness Owner, Kachina Health Claims, LLC
"We chose NueMD because of the affordability and because "When we started this company there was no question about the documentation was very easy to understand and train." which software we were going to use." Debora Garza Julie & Liz Administrative Director, Therapy Center of Buda Owners, Premiere Medical Billing
CONTENT SOCIAL COMPANY 90 73 48
TOTAL WEIGHTED SCORE: 83
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15 ABOUT DOCUTAP DocuTAP, the leader in technology solutions for on-demand healthcare practices, was built to deliver a better urgent care experience with its flagship product, EMR/Practice Management software. When combined with patient engagement, revenue cycle management, and business intelligence solutions, DocuTAP’s configurable product suite helps clinics navigate the evolving healthcare landscape, and elevate the on-demand healthcare experience for providers and patients.
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“It’s so intuitive out of the box. DocuTAP looks like what a “With DocuTAP, our efficiency has improved so much we doctor thinks an EMR should look like.” can now offer additional services that we couldn’t before." Dr. Glenn Harnett Jeff Perry Chief Medical Officer, American Family Care Director of Financial Operations, Hometown Urgent Care
“DocuTAP is a couple thousand miles away, and they “I have nothing but good to say about the product—and the supported us in finding solutions to problems. That is what people. Our staff have seen the RCM improvements and has given me a favorable view of DocuTAP.” have been able to focus on what they need to. Billing has improved two fold in the past five months." Dave Adams Amit Gupta Owner and President, Doctors Express Urgent Care Owner and CEO, Integra Urgent Care
CONTENT SOCIAL COMPANY 90 63 57
TOTAL WEIGHTED SCORE: 83
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16 ABOUT PRACTICE FUSION Practice Fusion is the #1 cloud-based ambulatory EHR platform in the U.S., supporting 30,000 medical practices in delivering better care to over 5 million patients a month. With a best-in-class satisfaction rate, Practice Fusion is committed to delivering intuitive and easy-to-use health IT solutions to small, independent medical practices.
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"I just started using Practice Fusion for my testing private "I began using Practice Fusion three months ago and practice this week and it has been great." recently signed up for e-Prescribing, the best feature yet. I love it!" Claudia B. Rutherford Denise Smith Claudia Rutherford Practice Hart 2 Heart Medical
"I love Practice Fusion and sing your praises to other "This software has really revolutionized our practice is so providers I meet (so far two locally have signed up). Keep up many ways and is one of the big secrets of our success." the good work!" Deonne Benedict Michael West Charis Family Clinic Washington Endocrine Clinic
CONTENT SOCIAL COMPANY 87 73 65
TOTAL WEIGHTED SCORE: 83
READ ALL 29 CUSTOMER SUCCESS REVIEWS FROM PRACTICE FUSION USERS
17 ABOUT ECLINICALWORKS eClinicalWorks® is a privately-held leader in ambulatory healthcare IT solutions. With physicians across all 50 states using its solutions, customers include ACOs, physician practices, out-patient departments of hospitals, health centers, departments of health and convenient care clinics. Thirteen eClinicalWorks customers have received the prestigious HIMSS Davies Awards during the past eight years, honoring excellence in electronic health record implementation. The company is second largest in the country for e-prescribing. Based in Westborough, Mass., eClinicalWorks has additional offices in Austin, New York City, Chicago, California and Georgia.
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"The eClinicalWorks system is both easy-to-use and "At our office, we know that choosing to convert to accessible. I love the P2POpen as it allows me to message eClinicalWorks was the right decision. We are far better off other staff throughout the offi ce and place messages now by using eCW than by being on paper charts. This directly into patient’s charts." conversion has helped our medical office evolve into an efficient, modern platform of patient care in order to remain quality oriented, independent, and financially successful." Karen Collins Front Desk Receptionist, Westwood-Mansfield Pediatric Dr. Bradley Block Associates Block & Nation Family Medicine
"Billing was complicated before. Now, with eClinicalWorks, "Support is superb! I can tell you we’ve had a situation where it’s streamlined – it’s as easy as surfi ng the Internet." we needed immediate attention to our server, and they’ve been back in touch with us within like 10 minutes." Alicia Michele Smith Billing Specialist, Internal Medicine Specialists Office Manager, Webster Medical Group
CONTENT SOCIAL COMPANY 90 69 38
TOTAL WEIGHTED SCORE: 82
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18 ABOUT WRS HEALTH WRS Health is the leading cloud-based provider of Health IT Platforms for over 32 medical specialties. In 2013, WRS Health was awarded the Surescripts White Coat of Quality Award for e-Prescribing Best Practices for the third year in a row. WRS Health seamlessly integrates all of the clinical and business functions required for healthcare providers, including: Electronic Medical Records, Revenue Cycle Management, Personal Health Records, electronic prescribing (eRx), scheduling, website creation and content management, messaging, fax, order tracking, and billing — all at an affordable price. WRS Health is a Surescripts® Solution Provider for its web-based Electronic Medical Record (EMR) and Practice Management System (PM) V4.0.
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"I asked WRS so many questions that they could have gone "I like the e-prescribing capability. It’s efficient. I like the idea crazy, but they answered all of my questions correctly. WRS of automatic refills. I can check interactions before I was online and that impressed me. WRS offered a complete e-prescribe and once the interactions are checked, it gives package with many data input options." me a better sense of comfort and confidence." William Blythe Amar Goyal M.D., East Alabama Ear, Nose & Throat, P.C. Ohio Pain Center
"The easiest part about WRS is the billing. It’s a click of a "By the time I started seeing patients, everything was in and button and the claim goes to my clearinghouse. My office we started seeing our first patient using the EMR system. It manager doesn’t have to get involved. I see the patient and I was very easy. It’s very specific and very detailed. The just put the claim through. You go to the claims section and system doesn’t leave anything out. You see everything you hit the button and it sends it on through. This frees up the need to know about the patient. You can really customize office manager for other duties." the EMR to the way you like to write your charts." Marla Smith Hengameh Arab Specializes in Gynecology, Waterloo Women's Health M.D., TN Perfect Walk-In Clinic, TN Perfect Walk-In Clinic
CONTENT SOCIAL COMPANY 94 69 38
TOTAL WEIGHTED SCORE: 82
READ ALL 36 CUSTOMER SUCCESS REVIEWS FROM WRS HEALTH USERS 19 ABOUT COMPULINK For more than 30 years of experience, Compulink has been a recognized leader in EHR and Practice Management systems for the specialty practice. Offering the industry’s most flexible, most complete and best supported system, Compulink’s Advantage software is designed to improve patient outcomes and practice profitability.
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“Customer service is Compulink’s strongest feature. The “Compulink’s EHR was very effective right ‘out of the box.’ effectiveness in which the system was delivered and the We thought customizing it would be too difficult, but it has professional aspect it gives you is outstanding. Compulink is actually been fairly easy to do. Moving some fields around literally all that! They are wonderful. They don’t see any and better defining our default treatment plans, for example, question as stupid or too small. They make you feel like you has really helped us realize the efficiencies of EHR. Our are part of the solution; not the problem. I tell everyone… transitions would have gone faster and more smoothly had… Crystal Ervin Joseph Studebaker Cognitive Care, LLC Doctor of Optometry, Northwest Optometry, LLC
“Most other systems will consider such changes if you pay “Compulink puts the ability to customize into the hands of the for them and if they decide the change will benefit other user, to the extent they feel comfortable. For those that don’t users, but Compulink lets us make any change that will feel comfortable or have time, the company will help a benefit us.” practice develop their own customizations.” Teresa Carter Dr. Steven Grosser President, International Eye Care M.D., West Metro Ophthalmology, West Metro Ophthalmology
CONTENT SOCIAL COMPANY 90 56 58
TOTAL WEIGHTED SCORE: 82
READ ALL 39 CUSTOMER SUCCESS REVIEWS FROM COMPULINK USERS
20 ABOUT CHARM HEALTH ChARM addresses the application of cloud and mobile technologies for managing healthcare data and intelligent data analysis. ChARM suite of products include integrated EHR, Practice Management and RCM Solution, Patient Portal for Patient Engagement, TeleHealth solution for remote patient care, Connect solution for collaborative communication. ChARM EHR allows you to schedule appointments, share pre-appointment questionnaires, record patient visits with SOAP notes, and maintain comprehensive information about patient's medical condition.
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"I would tell them that I already went out there and I spent a "I would definitely recommend both! ChARM has been very lot of time trying to figure out which system to use. And easy to learn and easy-to-use. It's cost-effective —the list of nothing was flipping the bill, and then ChARM EHR came positives goes on. I would also say that a lot of our along and it’s head and shoulders above the rest. It is suggestions are put into the system within a couple of small-practice friendly, and they want you to succeed. weeks. I don't think any other EHR system would be so ChARM EHR is number-one. I am telling people about… responsive. Switching to ChARM will make you feel heard… David Cook Andy Wong Acupuncture and Natural Medicine Clinic Capital Integrative Health
"ChARM EHR has enhanced the style of my practice and "I attended the ChARM Conference in April of 2014. patients have been benefitted by the PHR usage.I am able Although we had been using it in our office since August of to analyze the performance of my hospital using the 2013, I found the conference to be full of knowledge we Analytics tool. Eager to do research on the disease hadn’t learned yet. I was able to take back so much prevalance and other aspects in the coming years using the information to my team and it has made using ChARM a lot Statistics." easier." NTR Balasubramanian Rick Sponaugle Abishek Hospital Director, Sponaugle Wellness Institute
CONTENT SOCIAL COMPANY 88 57 68
TOTAL WEIGHTED SCORE: 81
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21 ABOUT EDGEMED HEALTHCARE EdgeMED, they’re committed to making a difference for their customers, team members and communities. And they do it through a full-service approach, coupling the knowledge and expertise of their dedicated people with their advanced technology solutions. Whether primary care or specialty, multi-site or solo practitioner, thousands of physicians and allied health professionals on the front lines of care delivery trust edgeMED every day to improve the way they deliver effective, coordinated care.
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“So many practices are skeptical about the future of "We have found orders tracking imperative for high quality healthcare. Many often forget we’re a medical practice and a care, and it also adds to the bottom line because some business, and integrating both is the way to be successful. patients require consistent follow up in order to get them to It’s imperative that physicians become proactive about adhere to the physician’s care plan." improving their systems with an EHR." G. Edward Newman William Sester MD, Knoxville Kidney Center Practice Administrator, Birmingham Heart Clinic
"Prime Suite has made it very easy for us to document the "With Prime Suite, “We can manage a patient from A to Z. patient encounter in a way that doesn’t become more The outcomes we achieve are better, and it’s made us a focused on the technology than the patient." better practice all the way around." Roy Carlson Janet Spangler MD, Advanced ENT Practice Administrator, Family Medical Associates of Raleigh
CONTENT SOCIAL COMPANY 90 32 69
TOTAL WEIGHTED SCORE: 80
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22 ABOUT SEQUELMED SequelMed founded in 1995, is a 2014 ONC-ACB Meaningful Use Certified software vendor offering hospitals, health organizations, physician practices and billing companies Electronic Health Record (EHR), Electronic Medical Record (EMR) and Electronic Practice Management (EPM) solutions. As a leading provider in healthcare IT, SequelMed has earned a number of medical software awards for meeting the critical challenge of simplifying complex healthcare IT needs and ensuring accurate and timely access to patient information. SequelMed software is currently utilized by over 15,000 physicians throughout the United States.
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"Sequel Systems offers a unique implementation strategy "Sequel Systems, which had demonstrated exceptional characterized not by a wholesale, overnight move to a new customer service during the practice management system, but instead by a tiered or phased approach whereby deployment and clearly understood AAIR’s unique needs users are steadily acclimated to new processes while the and culture, was again the right partner, and SequelMed® technology itself is customized to meet the unique needs EHR™ was the right solution." and workflow of the practice." Stanley Wisniewski Dr. Peter Deane Cal Arundel Family Medicine Allergy, Asthma, Immunology of Rochester
"I have found that the user friendly templates have improved "Long Island Heart Associates has multiple offices operating my workflow and made charting patient information a much SequelMed’s EHR, which has greatly increased efficiencies quicker process. The ability to have all the information in one and productivity. The system allows for patient information to centralized database is quite helpful and beneficial for me be at your fingertips, making for faster and easier retrieval of and the practice staff." patient information and old charts. The office is undoubtedly “greener” because of the diminished use of paper charts." Christopher Mullin Steven Shayani Central Jersey Ankle & Foot Care Specialists, LLC Long Island Heart Associates
CONTENT SOCIAL COMPANY 87 37 55
TOTAL WEIGHTED SCORE: 76
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23 ABOUT PULSE Pulse provides certified, integrated, electronic health care management systems to thousands of providers across more than 40 specialties nationwide. Pulse’s award-winning, interoperable technology platform includes easy-to-use, cost efficient EHR, Practice Management and Revenue Cycle Management solutions. Pulse is committed to helping their physician partners gain greater workflow efficiencies, reduce costs and achieve Meaningful Use incentives all supported by their best in class client support, training and implementation services.
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"The software is easy to use and makes it possible to “We had always handled billing and collections in-house, but achieve the seemingly impossible challenges set before our that’s never easy. As soon as we’d get people trained, staff. Even during our transition to ICD-10, it was basically another practice would hire them away – so that’s money effortless on our staff’s part. There were no glitches, no walking out the door. Engaging Pulse RCM Billing & missed payments and hardly an extra minute of our precious Collections immediately reduced our staffing costs by time was wasted on worrying or unnecessary training." $60,000, shortened our days in A/R and our revenue is up… Leslie Robbins Regina Dedeaux Practice Manager, Vascular Tyler Practice Administrator, Jackson Cardiology Associates
“What I like about Pulse is that it's easy to use, it makes "In order to survive, every clinic is going to have to sense. And a lot of their customer service people and a lot of implement EHR and the technology and processes are only the people that work for Pulse have been Office Managers going to improve. We are glad that we chose Pulse to before, so they've been me — they know what it's like!” partner with and together, the future looks very bright." Carole Shick David A. Gordon Business Office Manager, Gastrointestinal Associates, Inc. CPA and Practice Administrator, Hillside Medical
CONTENT SOCIAL COMPANY 88 60 31
TOTAL WEIGHTED SCORE: 78
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