SPRING 20CUSTOMER SUCCESS 18REPORT MEDICAL PRACTICE MANAGEMENT SOFTWARE CATEGORY MEDICAL PRACTICE MANAGEMENT SOFTWARE OVERVIEW Medical Practice Management software is an integral part of medical practice and is great for assisting in the day to day administrative and financial operations of medical practice. This particular category of software allows users to complete a multitude of tasks ranging from billing and scheduling to generating reports. Medical practice software usually integrates with EMR, or electronic medical records, as well. The capabilities of medical practice management software allow users to streamline clinical workflows by being able to act a repository for patient demographics and document management. The software keeps track of medication lists and history, appointments, insurance eligibility, and manages billing and claims. Many medical practice software allows for e-prescribing functionalities that integrate with pharmacy networks as well as inventory management that permits easy forecasting of stock levels so that orders can be placed ahead of time. 2 CUSTOMER SUCCESS Company Score is affected by the following: SCORING METHODOLOGY 1. Number of employees (based on social media and public resources) The FeaturedCustomers.com Customer 2. Vendor momentum based on web traffic and Success score is based on data from our search trends customer success content platform, social 3. Employee satisfaction and engagement presence, as well as additional data aggregated (based on social network ratings) from online sources and social media properties. 4. % traffic increase to your Customer Our ranking engine applies an algorithm to all of References the data collected to calculate the overall 5. Lower Funnel SEO Key Term Rankings Customer Success score. The overall Customer Success score is a weighted average based on 3 CUSTOMER SUCCESS AWARDS parts: Market Leader (86 - 95) Content Score is affected by the following: Vendor on FeaturedCustomers.com 1. # of vendor generated customer success with substantial customer base & content pieces (case studies, success market share. Leaders have the stories, testimonials, and customer videos) highest ratio of customer success 2. Content quality score generated from all content, content quality score, and customer success content social media presence relative to 3. % Change in Content over past 6 months company size. 4. Number of employees (based on social Top Performer (82 - 85) media and public resources) Vendor on FeaturedCustomers.com Social Score is affected by the following: with significant market presence and resources and enough customer 1. # of LinkedIn followers reference content to validate their 2. # of Twitter followers vision. Top Performer's products are 3. # of Facebook likes highly rated by its customers but have 4. Number of employees (based on social not achieved the customer base and media and public sources) scale of a Leader. 5. Engagement across all platforms Rising Star (75 - 81) Vendor on FeaturedCustomers.com that does not have the market presence of Market Leaders or Top Performers, but understands where the market is going and has disruptive technology. Rising Stars have been around long enough to establish momentum and a minimum amount of customer reference content along with a growing social presence. 3 ALL VENDORS 4 ABOUT NEXTGEN HEALTHCARE Irvine, Calif.-based Quality Systems, Inc. and its NextGen Healthcare subsidiary develop and market computer-based practice management, electronic health records and revenue cycle management applications as well as connectivity products and services for medical and dental group practices and small hospitals TRUSTED BY: "NextGen Made Our Level 3 Patient Centered Medical Home “We continue to pursue a broader connected physician Accreditation Possible. Its templates help us capture community and working with NextGen Healthcare is giving NCQA's Required information. Additionally, The Software's us the tools and solutions needed to accomplish this goal.” configurability enables Us to Develop and Modify templates, empowering our users To Quickly and Efficiently understand and input necessary information." Jim Slawson Roberta Sniderman MD, Director of Clinical Affairs, Medical Collage of Wisconsin Administrative Director, Healthcare Partners “NextGen enables robust data exchange with direct-connect "This functionality has enabled us to demonstrate better exchanges, in-system faxing, and custom interfaces. We patient outcomes across the care spectrum. Our ability to easily exchange data with various treatment team members share patient records through a secure network across located at other organizations. We use NextGen to create a departments, facilities, and organizations has decreased our comprehensive treatment plan and patient record. Plus, risk. Patient allergies, lab and imaging results, and NextGen HIE is the powerful basis of the Behavioral… medication profiles are also easily accessible from our… Linda Scott Vice President of Child and Family Solutions, Jewish Family Joel Taylor and Children's Services CIO, Preferred Health Partners, Preferred Health Partners CONTENT SOCIAL COMPANY 100 94 60 TOTAL WEIGHTED SCORE: 92 READ ALL 120 CUSTOMER SUCCESS REVIEWS FROM NEXTGEN HEALTHCARE USERS 5 ABOUT CHIROTOUCH ChiroTouch chiropractic software system is a fully-customizable, comprehensive practice management software designed specifically for the chiropractic practice. Whether you maintain a high volume practice with many associates and disciplines or starting a new practice, ChiroTouch are here to help you. ChiroTouch HIPAA compliant software, equipped with the latest biometric security enhancements, provide a seamless way of protecting patient data. ChiroTouch unsurpassed data management services allow you to maintain full control over patient intake and record retrieval. However you envision your practice needs, ChiroTouch chiropractic software system is your solution for a completely paperless office. TRUSTED BY: "You guys made this truly seamless. I have no idea what “If you are unsure of what software to use, don’t look further other clinics are going through but here on my end I got and choose ChiroTouch, you won’t regret it.” prepared [for IDC-10] and it seems fine." Matthew Collins Jonathan Twin Cities Headache & Neck Spinal Health and Rehab Center “ChiroTouch has been a wonderful tool to implement into my “I appreciate how the software is flexible.” practice for seamless integration of multiple working parts for all services and billing.” Wesley Gregory Hough Abilene Chiropractic & Sports Rehab, LLC Fort Wayne Chiropractic CONTENT SOCIAL COMPANY 98 62 51 TOTAL WEIGHTED SCORE: 88 READ ALL 74 CUSTOMER SUCCESS REVIEWS FROM CHIROTOUCH USERS 6 ABOUT WEBPT WebPT is the first web-based physical therapy specific documentation system in the industry. The system offers a brand new approach to practice management and patient documentation as the application is designed to improve clinic productivity, increase revenue, reduce expenses and enhance a more stress-free clinical environment. The digital documentation system combines an intuitive dashboard user interface with practical physical therapy logic to create a user-friendly documentation solution. WebPT goal is to revolutionize the industry utilizing new, sound technology and innovative methods to provide the strongest, most effective solution to assist with increasing compliance, clinic profits and improving the quality of practice. TRUSTED BY: "WebPT is a wonderful tool for practitioners to increasea "It is a perfect partnership. we have very similar philosophies efficiency with documentation. I've been using it for a year , and it allows for clints to seamlessly move between training and at this point, I dont't know what i would do without it." and therapy." Laura Burger Ann Wendel Maui Hand Therapy Prana Physical Therapy “The fact that data is encrypted and stored in multiple "Teaming up with WebPT is Probably one of the single most locations around the country to protect against loss and important decisions I made for my practice. It has not only power outages pleased my computer-savvy technical stabilized a lot of the functionality of my business, but I advisor. I am also a Mac user so having a system that can estimate it's saved me over $100,000 a year!" run on the… Deborah Stack Jonathan Di Lauri Pediatric Therapy Center Owner, JointCare Physical Therapy CONTENT SOCIAL COMPANY 93 74 62 TOTAL WEIGHTED SCORE: 87 READ ALL 11 CUSTOMER SUCCESS REVIEWS FROM WEBPT USERS 7 ABOUT ADVANCEDMD AdvancedMD is the community of choice for independent providers delivering integrated workflow and personalized service to ensure the health of every practice and their patients. An integrated suite of cloud solutions includes practice management/medical billing, electronic health records, telemedicine, patient relationship management, business analytics reporting, and physician-performance benchmarking all backed by expert practice advocates. AdvancedMD also offers full service revenue cycle management and serves an expansive national footprint of more than 22,500 practitioners across 8,000 practices and 600 medical billing companies. TRUSTED BY: ”The nice thing about AdvancedMD is claims are cleared “With AdvancedInsight, I am able to say that we can answer before they are forwarded to various insurance companies. virtually any question that may come up in terms of a private We know very, very quickly if we have some defective practice.” portion on our claim." Dwight