SYRACUSE UNIVERSITY FALL 2003  VOL. 6, NO. 2

School of Information Studies THE ORIGINAL SCHOOL FOR THE INFORMATION AGE®

Wanted: Cybersecurity Professionals

MARGARET COSTELLO, EDITOR

apid technological progress can sometimes create social headaches. “The Internet remains the modern Wild West,” says Scott Bernard, Rdirector of Graduate Programs in Washington, D.C. “You’ve got some bad folks out there who are abusing the capability of the global Internet. So, you need good people to help ensure that it is an open and vibrant place, not full of rogue operators. We need trained infor- mation security folks to be the cybersheriffs.” Right now, the need for these “cyber- sheriffs”—professionals trained in informa- tion management and security—is significant. Employment of system analysts, database administrators, and information managers is expected to increase much faster than the average for all other occupations through 2010 because organizations will continue to adopt and integrate more sophisticated technologies, according to the 2002-03 U.S. Department of Labor’s Occupational Outlook Handbook. “There are definite career paths in Washington for junior, mid-level, and senior people in the field of IT security,” Bernard says. “They’re highly sought after right now, and they’re some of the most highly paid established scholarship programs to recruit “. . .Well over 50 percent non-executive positions in industry and young people to pursue a career in the field. government.” Two years ago, the Department of Defense of our economy today To help fill the shortage of these IT and National Security Agency (NSA) initiat- professionals, the federal government has ed a partnership with more than a dozen works in an information top-rated universities, including Syracuse, field. But information has to train federal government managers through Assessing Risk, Securing Resources the Information Assurance Scholarship Pro- to be secure to have gram. After graduating from the National War value. It’s an issue that is MARGARET COSTELLO, EDITOR College’s Information Resources Manage- ment College, the students enroll in the never going to go away.” hen computers were first introduced several decades School of Information Studies mid-career master’s degree program to study security, —Bruce Kingma,Associate Dean ago, securing the information stored on the room- policy, information management, enterprise W sized devices meant locking the door where they architecture, strategic planning, and organi- were kept and giving keys to only those authorized to work on zational change. IST programs. These students and other IST them.Today, protecting information has become complex. In another related program, the School of students are enrolled in one of two Certificate Employees can download information from their desktop comput- Information Studies and the L.C. Smith of Advanced Studies (CAS) programs— ers at work into portable handheld devices, e-mail the information College of Engineering (ECS) are involved the school’s CAS in information security with the Federal Cyber Service: Scholarship management or the CAS in information, to a remote account, or save files onto disks and easily leave the for Service. Having been designated a Center technology, policy, and management, offered building with that information—which could be client lists, trade of Academic Excellence in Information jointly by IST, ECS, and the Maxwell School secrets, or simply their personal files.“The old ways of security, which Assurance Education by the NSA in 2001, of Citizenship and Public Affairs. were very physical, became translated into informational security the University was eligible to receive a Studying information security stretches that was still very boundary oriented,” says Assistant Professor $2.5 million grant from the National Science beyond understanding encryption, installing Michelle Kaarst-Brown, who specializes in strategic risk assessment Foundation to educate graduate students firewalls, or creating new patches to repair in information assurance. Modeled after damages from viruses. Securing information and IT cultures.“But technology expands those boundaries so we’re ROTC, the scholarship program, also called can also involve assessing vulnerabilities and now dealing with multiple boundary levels and cross-boundary con- Cybercorps, was established to help the allocating limited resources, studying people’s ditions. Securing these boundaries requires people to decide what is federal government meet the need for psychological and behavioral responses to new sensitive information and what are the real risks for the company, more information security professionals. In technologies, and educating employees about and people have different definitions of what that is and how vulner- exchange for the award, students are required such security-related practices as changing able they are.” to work for the government for as many years passwords periodically. Information security continued on page 8 as they received the scholarship. Five of the nine SU scholarship recipients are enrolled in continued on page 8 FALL 2003 SYRACUSE UNIVERSITY | SCHOOL OF INFORMATION STUDIES HOME2 PAGE

policy—that is a crucial area that ranges from public information policy to technology standard- ization.And certainly we represent information Inside this Issue systems—that’s our management side. E-com- School News merce, e-government, and knowledge manage- Faculty Profiles 3 ment are all in our domain. But it’s really the “I” Faculty Views & News 4 word that completes the picture because infor- Hinds Hall Groundbreaking 6 mation is people-centric. It’s about the central Student Profiles/News role people play in our worldview—from usabili- Muskie Fellows 7 ty to digital literacy to knowledge representation. Aprelle Watkins 11 Our role as educators in this field is to Information Security 8-9 expand human capabilities through information. 21st-Century Librarian Awards 10 Imbedded within the school’s vision is the con- New Summer Course 16 cept that whatever we do, we do through infor- Alumni News mation and for people. For us, technology, policy, From the Director 12 and management are all means to an end—pro- Alumna Profile:

DEAN’S hat does it mean to be an viding information so that people can make good Mary Ochs 13 information school—an “I” decisions.We see ourselves as a transformational Development Forum 14 school? “I”schools put infor- force for individuals, organizations, and ultimately Donor List 15 mation to work!”That was society. Our purview extends from storytelling to Wthe answer from the eight deans that assembled information warfare to cybersecurity.We’re at the University of North Carolina at Chapel about books as well as the new media.We know SYRACUSE UNIVERSITY Hill in September to craft a common message that information can be both a public good and under the leadership of Mal Schwartz, president closely held resource—the ultimate liberator, and PAGE of MBS Associates, a leading marketing and public perhaps the ultimate weapon. relations firm in New York State. Mal is also the Expect to hear more about the information School of Information Studies THE ORIGINAL SCHOOL FOR THE INFORMATION AGE® proud father of one of our seniors in our bache- school concept as we try to promote both our lor’s degree program. Our organization of infor- school’s identity and that of the entire field.Also, Home Page is published twice a year mation schools is an informal and growing associ- give me some feedback about how we can make by the School of Information Studies,

COLUMN ation of schools who see information as the key this understandable to various audiences, espe- 4-206 Center for Science and Technology, both to social good and a way to define them- cially the educated layman. Some of you have Syracuse University, Syracuse NY 13244, 315-443-2911. (http://www.ist.syr.edu) selves within the academy.Think of law schools, degrees in library and information science, infor- e-mail: [email protected] education schools, and “B”schools, and you get mation management, telecommunications and the idea. Our emerging information field needs a network management, information management Raymond F.von Dran, dean common and easily understood identity.As our and technology, and information transfer.While it Executive Editor: School of Information Studies celebrates its 30th may be easy to explain each degree or area of Barbara Settel G’73, G’77 (MLS) birthday under its current name, we’re glad we professional practice individually, we really need Editor: now have the critical mass in the field to craft a your help in crafting an articulate message.You Margaret Costello common identity. While we’re justifiably proud know how to reach me: [email protected]. I hope Assistant Editors: to be “The Original Information School,” we’re to hear from you. Laurie J. Kovalczik G’02 (MLS) really pleased that we’re no longer the only one. Kristen Prentiss Trapasso For us, the pure “I” seemed to say it all. Contributing Writers: Surely we use information technology—that’s Paul Brenner our technology side.We’ve been teaching infor- Tammy DiDomenico mation technology since the 19th century when Martha Garcia-Murillo technology consisted of a “revolutionary” device Raymond F. von Dran Judy Holmes ’86 David Marc called a card catalog.Yes,we study information Dean Wanfeng Zhou G’04 Homecoming Design and Production: Reception Kiefer Creative Celebrates Photography: 10 Years of Jerry Klineberg Distance Steve Sartori Education

Ruth Small (left) is Editorial support provided by the honored for her Publications Office. pioneering work in establishing distance Address submissions to Margaret Costello, education at IST 10 SU Publications, 820 Comstock Avenue, years ago during a Syracuse NY 13244. Send e-mail to Homecoming recep- [email protected]. tion. She is joined by (from left to right) alumni relations director Barbara Settel and three graduates of the first distance MLS class, Inger Curth G’95, Jane Verostek G’96, and David Fulton G’96. SYRACUSE UNIVERSITY | SCHOOL OF INFORMATION STUDIES FALL 2003 HOME3 PAGE

FACULTY PROFILE At Home in IST

WANFENG ZHOU, CONTRIBUTING WRITER

aving worked as an elementary teacher, univer- strong background in information studies, sity librarian, information management consult- she has been actively involved in the ant, and management professor, Gisela M. von research of managerial implications of IT. Dran is at another turning point in her life. As the For the past seven summers, she has co- newest faculty member in the School of Inform- taught with her husband Raymond F. von H ation Studies, von Dran sees her new appoint- Dran, dean of the School of Information ment as a return to her intellectual roots. “This Studies, a one-credit IST course that incor- position more closely matches my research inter- porates both managerial and IT perspec- ests and experience, and I hope to be able to integrate and apply my tives. professional, as well as academic, experiences for the benefit of the stu- In the last decade, Gisela von Dran has dents, the school, and the University,” she says. “I consider it a big chal- done extensive research on organizational lenge because the faculty of the school is first rate.” changes through human resource manage- A native of Germany, von Dran developed her interest in infor- ment, organizational development, and mation science in the late 60s and early 70s when she came to the information resources and technology man- United States and worked in an academic library at the University of agement. Her recent studies include an Houston. She earned a master’s degree in library science from examination of main design features of Vanderbilt University in 1975 and then a second master’s in public web sites and user perceptions. She just administration from Tennessee State University in 1981. With an aim teamed up with two SU professors and a to find out how and why people respond differently to information graduate student in the School of Informa- technology, she obtained a Ph.D. in public administration from Arizona tion Studies to study the organizational cultures in different informa- Gisela von Dran State University in 1992, specializing in information management and tion schools, hoping to identify the best practices and enhance them. returns to her organizational behavior. While pursuing her degrees, she gained exten- “In the information society, people need to have the right information intellectual roots sive professional experience by working in various university libraries available to them,” von Dran says. “We need to understand what peo- as a new professor and government organizations. ple do and achieve with information technology to help them become in the School of Information Studies. While new to the School of Information Studies, von Dran isn’t new empowered. As an educator and researcher, this area is appealing to me. to the SU community. She joined SU’s Martin J. Whitman School “I am delighted to have yet another wonderful challenge ahead of Management in 1995 and has taught a variety of management of me,” she says. “I like challenges because they allow me to grow and courses, including Perspectives of Business and Management, Manag- to continue to learn.”  ing Diversity, and Organizational Culture. Taking advantage of her

FACULTY PROFILE An IT Intermediary for Humans

WANFENG ZHOU, CONTRIBUTING WRITER

nformation technology is often considered syn- Drawing on his strong social studies background, Osterlund, the onymous with modernization and is key to com- newest member of the School of Information Studies faculty, will petitive success in nearly all industries in today’s explore the use of information systems in organizations on an inter- world. But what ignited Carsten Osterlund’s inter- disciplinary level. “The school is on the cutting-edge of successful est in the field was why some people didn’t like information schools in the United States because it brings together peo- I it. About 10 years ago, working as a researcher at ple from many fields to look at information technology,” Osterlund says. Xerox PARC in Palo Alto, California, he noticed “It’s a great place for somebody like me with an interdisciplinary back- that the salespeople often complained about using the new technology ground.” A native of Denmark, Osterlund received a bachelor’s degree installed to assist them. “I discovered that they felt the system was too in psychology in 1993 and a master’s degree in social psychology and constraining,” Osterlund says. “It created a lot of extra work that they anthropology in 1996. He was awarded a Fulbright Scholarship to study felt was unnecessary and would not necessarily improve sales.” The in the Department of Social and Cultural Studies at the University system, they said, idealized how sales transactions occurred but didn’t of California at Berkeley from 1993 to 1995. He finished his doctoral take into account all the uncertainties of the real world. “Studying the thesis on medical information systems at the Sloan School of Manage- interface between what people do in their everyday work and how they ment at the Massachusetts Institute of Technology last October. Before interact with information systems to support that work has been my joining SU in January, he taught a doctoral-level course in information research interest ever since,” he says. technology and organizational psychology at the University of Copenhagen in Denmark. This year, Osterlund teaches the undergraduate course, Intro- duction to Information-Based Organizations, which is an organization behavior class with a focus on the role of information systems. “Beyond reading and discussing materials, I want to give students experience working in an organization and will run class like a simulated business,” he says. Besides teaching, Osterlund hopes to continue his research in medical informatics, improving human interaction with technology used in organizing medical records—a subject he began studying as a Ph.D. student at MIT. He will collaborate with Syracuse-area health care facilities to track the use of medical records and to develop more effective ways to use information systems at hospitals. “Information studies raises a lot of basic issues about social life,” Osterlund says. “How do we learn, how do we do our work, and how do we support how we do it? These are core issues in human interac- tion. My background has prepared me to further explore these issues.” 

Professor Carsten Osterlund is one of the newest IST faculty members. FALL 2003 SYRACUSE UNIVERSITY | SCHOOL OF INFORMATION STUDIES HOME4 PAGE

Faculty, Staff, Student NEWS

F Infrastructure for IT Development in Central America A

MARTHA GARCIA-MURILLO, ASSISTANT PROFESSOR CUL lagued by war and natural disasters, the Central American region has some of the poorest countries in the Western PHemisphere. Life has improved as armed conflicts have been resolved and economies have gradually expanded. In their efforts to continue progress, governments in the region have agreed to develop closer ties in several economic sectors under an initiative called

TY NEWS the Puebla-Panama Plan. Telecommunications, one of the areas in negotiation, is perhaps the most important because improvements in this area can benefit other sectors. Authorities want to upgrade the now obsolete regional microwave network, but differences in telecommunications laws are slowing the process. Designed to address issues within each country, these laws were made without considering the needs of the region as a whole. Individual countries, too small to attract investment alone, hope to harmonize their rules and band together to act as a larger homoge- nous market. During fall 2002, I spent eight months in Geneva, Switzerland, Professor Martha Garcia-Murillo is pictured here in Guatemala City with working for the International Telecommunications Union, a spe- (from left to right) Guillermo Estuardo del Pinal, CEO of Guatel, state cialized agency of the United Nations. One of my responsibilities telecommunications operator; Jose Orellana, director of SIT, telecommuni- involved helping the governments of the Central American region cations regulator; Marco Gomez, director of FONDETEL, Universal Service harmonize their telecommunications regulation. I spent three weeks Fund Agency; Jorge L. Cabrera, technical director of FONDETEL; and Jorge visiting El Salvador, Guatemala, Honduras, Nicaragua, Costa Rica, Kunigami, former regulator at OSIPTEL, telecommunications regulator. and Panama, meeting with regulators in the region, analyzing their telecommunications laws, and identifying differences. I then pre- Insufficient network infrastructure has forced carriers to lease & pared a report with recommendations to guide their negotiations and capacity from international networks existing in a few parts of the hopefully lead to appropriate legislation. region, raising the cost of Internet access. A regional network would Why is harmonization necessary? Companies deploying networks reduce expenses while at the same time address the increase in data

VIEWS need to have rights of way to install cables or communications tow- traffic resulting from government initiatives that foster the use of ers and need to interconnect. However, differences in the countries’ information and communication technologies. For example, the requirements of network companies hinder progress. Some countries Nicaraguan government has an initiative through which doctors require municipal, as well as federal, permissions for their rights of in rural areas send daily e-mails to report local illnesses to health way. Some require payments, while others grant permissions free officials in the capital city to help identify possible epidemics. of charge. Some countries require a license, while others only need In Panama, scientific and educational groups collaborate with the a registration. In Costa Rica, for example, the constitution forbids government to provide public services over the Internet. Costa Rican any private sector from participating in communication services, universities will soon be connected to the high-speed Internet II. including Internet service providers. Therefore, private investors The success of these projects may increase traffic, encouraging in telecom services crossing Central American borders require the government officials to upgrade the regional telecommunications Costa Rican government as a partner. These differences make it network and perhaps even replace it altogether. Inconsistency in unlikely that any regional investor would be sufficiently interested regulation is an obstacle, but the governments hope that greater in committing resources to the deployment of a regional telecom- convergence in their laws will facilitate private investment. A munications network. successful installation of the new regional network will make access Differences in these countries’ ideologies also determine how more affordable and provide the capacity needed to implement new markets are regulated. In El Salvador and Guatemala, the govern- initiatives.  ments believe that free markets result in the best outcomes. Their telecommunications sectors are therefore liberalized and subject to Martha Garcia-Murillo is an assistant professor of information stud- few rules. The Nicaraguan and Honduran policies, however, are ies, specializing in regulation of information-related industries, including based on the conviction that an unregulated private sector cannot institutional economics and information economics. She can be reached at achieve a sufficient infrastructure. [email protected].

SCOTT BERNARD, assistant professor and Organizing Business Knowledge:The MIT Process ABBY GOODRUM, assistant professor, wrote director of graduate programs in Washington, D.C., Handbook (Cambridge, Mass., MIT Press), books “If It Sounds As Good As It Looks: Lessons Learned completed the textbook, Introduction to Enterprise that he edits with T.W. Malone and G. Herman. From Video Retrieval Evaluation” based on her pres- Architecture (McGraw-Hill, Spring 2004). His paper, With B. Kwasnik, he is organizing a minitrack entation at the Proceedings of Special Interest Group “Understanding the Roles of IS Leadership,” co- on “Genres of Digital Documents” for the Hawaii on Information Retrieval 2003 Workshop on the authored with W. Lewis, has been accepted for International Conference on System Science in Evaluation of Music Information Retrieval in August in presentation at the 2003 Americas Conference on January 2004. Toronto, Canada.With M. Bejune and A. Siochi, she Information Systems (AMCIS). DIANA B. GANT, assistant professor, pre- wrote “A State Transition Analysis of Image Search KEVIN CROWSTON, associate professor sented “Managing IT-Enabled Change:The Challenge Patterns on the Web” in E.M. Bakker et al. (Eds.): CIVR and director of the Ph.D. in information transfer of Implementing e-Government” at the National 2003, Lecture Notes in Computer Science, volume 2728, program, published “The Social Embeddedness of Forum for Black Public Administrators in February pp. 281-290, Springer-Verlag, Berlin; and with Transactions: Evidence from the Residential Real 2003 in Syracuse. R. D. Lankes and S. Nicholson edited “The Digital Estate Industry” with S. Sawyer, R.Wigand, and She received a National Science Foundation Reference Research Agenda” in the Association of M. Allbritton in The Information Society 19(2), 2003; Digital Government Program Grant Award for her College and Research Libraries’ Publications in and “Can Document-Genre Metadata Improve project,“How Are We Doing? Tracking Country Librarianship (forthcoming 2003). Information Access to Large Digital Collections?” Image in the Information Age.” She and J. Gant She presented “Evaluating Video Navigation— with B.H. Kwasnik in Library Trends. He also wrote received a grant from the IBM Center for the Pointers for the Future” during the Second Interna- the chapters “A Taxonomy of Organizational Business of Government to fund “Developing tional Conference on Challenges in Image and Video Dependencies and Coordination Mechanisms” in Integrative Technologies to Support e-Government: Retrieval in July at the Beckman Institute in Urbana- The Process Handbook (Cambridge, Mass., MIT Press) The Case of Enhancing Government Services with Champaign, Ill.With J.Turner, Goodrum co-authored and “A Coordination Theory Approach to Process Geographic Information Systems.” Description and Redesign” with C.S. Osborn in continued on page 5 SYRACUSE UNIVERSITY | SCHOOL OF INFORMATION STUDIES FALL 2003 HOME5 PAGE

continued from page 4 and Communication Technologies for Growth, in Lansing, Mich., in October. Small, M. Arnone, and International Journal of Technology, Policy and Manage- M. Kaarst-Brown received a second year of funding the 2002 Best Paper winner,“Modeling Videos As ment, (forthcoming fall 2003); and he chaired the for their project,“Reinventing Urban School Libraries,” Works,” for the special fall 2002 issue “Works as “Wireless Policy: Spectrum Management or Tech- which Small discussed in a presentation at the Entities for Information Retrieval” of Cataloging and nology Innovation for Economic Development?” ses- biannual conference of the American Association Classification Quarterly. sion at the Twenty-Fifth Annual Association for Public of School Librarians in Kansas City in October. MICHELLE KAARST-BROWN, assistant Policy Analysis and Management (APPAM) Research Her recent publications include “Learning-in- professor, published “How Information-Intensive Conference in November in Washington, D.C. Community: Reflections on Practice” with M.Venkatesh Scott Bernard Firms Cope With IT Infrastructure Challenges in a MILTON MUELLER, associate professor and and J. Marsden (Kluwer) and two chapters,“A Developing Island Nation” with C.Wang in Journal of director of the master of science in telecommunica- Tradition of Innovation:The Syracuse Experience,” Global Information Management (2003); and “Creating tions and network management program, is co-edit- with B. Settel in Benchmarking in Distance Education: Social and Intellectual Capital Through IT Career ing a special issue of The Information Society with The Library and Information Science Experience, edit- Transitions” with B.H. Reich in Journal of Strategic B. Lentz on “Social Determinants of Public Policy ed by D. Barron (Libraries Unlimited), and “Fostering Information Systems,Vol. 12, 91-109. in the Information Age.” Library Media Specialist-Educational Technologist ELIZABETH LIDDY, professor and director With L. McKnight, he developed a paper,“The Collaboration” with C. Ohrazda, M. Spector, and of the Center for Natural Language Processing, Post-Com Internet: A Five-Step Process for the Addi- P. Revercomb in Educational Media and Technology presented “Automatic Metadata Generation and tion of Top Level Domains,” which was released at Yearbook 2003 (Libraries Unlimited). the Rio de Janeiro Internet Corporation for Assigned Small was recently elected to the board of Evaluation” at the National Online Conference in Kevin Crowston New York City;“Metadata: Generation and Evalua- Names and Numbers (ICANN) meeting in March. trustees of Manlius-Pebble Hill School in Syracuse tion” at the Libraries In the Digital Age (LIDA) SCOTT NICHOLSON, assistant professor, and reappointed to a second term on the editorial Conference in Dubrovnik and Mijet, Croatia; presented “Bibliomining for Automated Collection board of School Library Media Research. “Natural Language Processing for Intensivist Development in a Digital Library: Using Data Mining JEFFREY STANTON, assistant professor, Applications” at the Technology Transfer Institute to Discover Web-Based Scholarly Research Works” co-authored with K.R. Stam “Information Technology, Vanguard Conference on Knowledge Management at the 2003 Libraries in the Digital Age conference Privacy, and Power within Organizations: A View Comes of Age in Washington, D.C.;“Experimental in Dubrovnik and Mljet, Croatia, and “The Biblio- from Boundary Theory and Social Exchange Methodologies and Findings on Use of MetaData for mining Process: Seeking Behavioral Patterns for Perspectives” in Surveillance and Society, 2, 152-190; Information Access” at the NSF National Science Library Management Using Data Mining” at the with S.T.M. Sarkar-Barney “A Detailed Analysis of Digital Library Workshop on Evaluation in Washing- 2003 Evidence Based Librarianship conference in Task Performance With and Without Computer Diana B. Gant ton, D.C.; and “Experimental Results on Utilities of Edmonton, Alberta. He also presented “Bibliomining— Monitoring” in International Journal of Human MetaData for Information Access” at the NSF Data Mining for Libraries” at the 2003 Annual Computer Interaction, 16 (2), 345-366; with N. Zakaria National Science Digital Library Annual Conference American Library Association conference in Toronto, and S. Sarkar-Barney “Designing and Implementing in Washington, D.C. Ontario, and “A Theoretical Framework for Holistic Culturally-Sensitive IT Applications:The Interaction She also served as a panelist on “e-Rulemaking” Measurement and Evaluation of Digital Library of Culture Values and Privacy Issues in the Middle at the Digital Government Conference in Boston Services” at the 2003 European Conference on East” in Information Technology and People, 16, 49-75; and coordinated a weeklong “Scenario-Based Digital Libraries in Trondheim, Norway. He was and with N.Tarakeshwar and K.I. Pargament “Religion: Question Answering Workshop” for the Intelligence interviewed live on CNN Headline News regarding An Overlooked Dimension in Cross-Cultural Analysts and Question-Answering Researchers methods for detecting plagiarism using web search Psychology” in the Journal of Cross Cultural Psychology, workshop in Boston. Liddy gave the keynote tools. 34, 377-394. Michelle Kaarst-Brown address,“Natural Language Processing for Sophisti- JOON PARK, assistant professor and director He also participated in an invited summit of 25 cated Text Mining” at the Thomson Corporation’s of the Laboratory for Information Security and experts on cybercrime sponsored by the Behavioral Text Summit in St. Paul, Minn. Application, co-authored with D. Dicoi “WLAN Sciences Research Unit of the FBI at the FBI Academy LEE MCKNIGHT, associate professor, chaired Security: Current and Future” for IEEE Internet in Quantico,Va. the Wireless Grid Project meeting at the School of Computing, September-October 2003; with J. Hwang PING ZHANG, associate professor, with J. Lazar Information Studies in May;“Information Islands or a “Role-Based Access Control for Collaborative co-chaired “The Second Annual Workshop on HCI Caribbean Grid? Political and Business Strategies for Enterprise in Peer-to-Peer Computing Environment” Research in MIS” in Seattle, prior to the Interna- Development” session at Politics and Information for the 8th ACM Symposium on Access Control tional Conference on Information Systems (ICIS) in Models and Technologies in June in Como, Italy, and “A December 2003, at which she was a discussant. She Systems:Technologies and Applications (PISTA ’03) Milton Mueller in August 2003 in Orlando, Fla; and the Dagstuhl Middleware Approach for SAINT (Secure, Automatic, also co-chaired with F. Nah a minitrack “HCI Studies Seminar on Internet Economics in August in Interoperable, and Transparent) Peer-to-Peer Content in MIS” and was a panelist on “The Role of Human- Dagstuhl, Germany. Services” for the 8th IEEE Symposium on Computers Computer Interaction (HCI) in the Information He presented and co-authored with J. Hwang, and Communications in July in Antalya,Turkey; and with Systems (IS) Curriculum” at the Americas Confer- J. Park, J. Howison, and P.Aravamudham “Wireless A. Nanda and J. Howison “Security Challenges and ence on Information Systems (AMCIS) in Tampa, Grid Issues,” submitted to High Performance Net- Countermeasures in Wireless Networks” for the Fla., in August 2003. working Working Group, GGF8-Eighth Global Grid International Conference on Computer, Communi- Zhang co-authored with N. Li “An Assessment Forum in June in Seattle; and co-authored “Implica- cation and Control Technologies (CCCT ‘03) in August of Research in MIS Oriented HCI Studies,” for the tions for Inter-System Mobility Management of in Orlando, Fla. He also wrote “Towards Secure American Psychological Association Convention, Wireless GRID Networks and Virtual Markets for Collaboration on the Semantic Web” for ACM Symposium of Divisions 21 and 14:The Many Faces Scott Nicholson Sharing Resources in Dynamic Ad-Hoc Environ- Computers and Society,Volume 32, Issue 6, June 2003. of HCI Researchers in IS, in Toronto, Canada, in ments,” submitted to International Telecommunica- An invited speaker at the Chief Scientist’s August 2003, and forthcoming in Computers in tion Union, ITU-T Special Study Group Meeting, Seminar on Information Assurance, he presented Human Behavior journal; with N. Massad “The Working Group Q.2/SSG, in June in Geneva, “Information Security Models and Implementations” Impact of Animation on Visual Search Tasks in a Web Switzerland. at the U.S. Air Force Laboratory in August in Rome, Environment: A Multi-Year Study,” Proceedings of the McKnight served as session chair of “Towards N.Y. He was also on the Program Committee for the Americas Conference on Information Systems, in Trusted Wireless Grids,” presented and co-authored ACM Conference on Computer and Communications Tampa, Fla., in August 2003; and with H. Sun “A “Wireless Grids and Virtual Markets,” and presented Security in October in Washinton, D.C.; and invited New Perspective to Analyze User Acceptance of and co-authored with J. Howison “Towards a Sharing panelist at the National Science Foundation Grad- Technology,” Proceedings of the Thirty-Seventh Hawaii Ruth V. Small Protocol for Wireless Grids,” for the CCCT ’03 uate Research Fellowship Program on Computer International Conference on System Sciences (HICSS), International Conference on Computer, Communica- Science in Arlington,Va.; and the session chair of January 2004. tion, and Control Technologies in August in Orlando, Computer Security III for the IEEE Symposium on Zhang and A. Dillon co-edited a special issue Fla. He also co-wrote “Wireless Internet Access: 3G Computers and Communications in July 2003 in “HCI and MIS: Shared Concerns,” a collection of the vs Wi-Fi,” in Telecommunications Policy, Issues 5-6, Antalya,Turkey. best papers from the “HCI Studies in MIS” minitrack June-July 2003, pp. 351-370;“Broadband Internet: RUTH V. SMALL, associate professor, director at AMCIS ’02, for the International Journal of Human- The Power to Reconfigure Access,” Forum Discussion of the school media program, and director of the Computer Studies, fall 2003. Paper No., 1, Oxford Internet Institute, University of Center for Digital Literacy, attended the October With J. Carey, D. Galletta, J. Kim, D.Te’eni, and Oxford, August 2003; and with M. Mueller “The meeting of the National Forum on Information B.Wildemuth, she co-authored “The Role of Human- Post-.COM Internet:Towards Regular and Objective Literacy. She and M. Arnone presented their project, Computer Interaction (HCI) in the Information Ping Zhang Procedures for Internet Governance” for the TPRC “S.O.S. for Information Literacy” to the Treasure Systems Curriculum” in Communications of the 2003, 31st Research Conference on Communication, Mountain Research Retreat in Kansas City and to Association for Information Systems, forthcoming; and Information and Internet Policy in September in the Nevada Library Association in Lake Tahoe.They with C. Finneran “A Person-Artifact-Task Model Arlington,Va. conducted a two-day workshop titled,“Making an of Flow Antecedents within Computer-Mediated He co-authored “Why Haven’t Bandwidth IM-PACT on Student Motivation,” at the Wynalda Environments” in the International Journal of Human- Trading Markets Matured? Analysis of Technology Davenport Teaching and Learning Institute Inaugural Computer Studies, forthcoming.  and Market Issues” in Special Issue on Information Conference for the faculty of Davenport University FALL 2003 SYRACUSE UNIVERSITY | SCHOOL OF INFORMATION STUDIES HOME6 PAGE

Faculty, Staff, Student NEWS

A New Home in the Heart of Campus

MARGARET COSTELLO, EDITOR

his past summer, Dean Raymond F. von Dran and Chancellor Kenneth A. TShaw celebrated the dedication of Hinds Hall as the new home for the School of Information Studies in a ceremony, “Building on the Past, Envisioning the Future.” Located on the northeast corner of the Quad, Hinds will be overhauled from top to bottom to become the most wired building on campus, with completion expected by December 2005. The renovated building will be used solely by the School of Information Studies to meet the needs of its student and faculty popula- tion, which has grown 350 percent in the past decade. “Our school prepares professionals to work in everything from chil- Dean von Dran and Chancellor Shaw dren’s literacy and storytelling to information security and intellectu- use a toy jackhammer to inaugurate the renovation of Hinds Hall. al property, and we decided to take what we do in the school and reflect that in the building,” von Dran says. “We’re going to have lots of glass, stainless steel, and some exposed infrastructure to give the building a ‘techie’ feel that is aesthetically appealing to our students. When peo- ple walk in, they won’t ask, ‘Where am I?’ They’ll know from their sur- roundings that they’re in the School of Information Studies.” Each of the building’s four floors contains approximately 12,000 square feet that will have a variety of uses. Key features of the refur- bished structure include enhancements to the main entrance on the western side of the building. Situated across from the colorful Passion Designers at Ashley McGraw of Sacco and Vanzetti mosaic mural, the entrance will open into a gallery Architects have drafted floor plans that leads to a lobby at the far end of the building. The first floor will that take into account everything contain a large student services suite, with such offices as student from the practical needs of the records, career services, and academic counseling, and will also have school and budget concerns to classrooms, student meeting areas, and computing and technology labs. “green” construction and Feng The second and third floors will house many of the faculty and admin- Shui, the intangible energy of a istrative offices, the dean’s suite, large conference rooms, and most of place. “We’re very excited about Professor Emerita Antje Lemke recalls the school’s sponsored research centers. our new home,” von Dran says. the school’s history during the Hinds Hall site dedication. One of the more exciting spaces for students will be the basement, “Being located on the Quad or ground level floor, which will have several large classrooms and a stu- signifies the school’s importance dent lounge featuring an open spiral staircase, a high ceiling, and com- within the University, and the building will have a very open feel that missioned artwork specially designed for the school (see related story, will encourage interactions between students and faculty from across p. 15). The existing multi-story bay area, currently used by engineer- campus. We’re hoping that through corporate and alumni donors our ing faculty and students to test concrete beam structures, will be trans- new home will be furnished with state-of-the art technology to support formed into an atrium with windows providing a picturesque view of our students through the 21st century.”  University Avenue.

New Faces The School of Information Studies welcomes the following new staff members to the family: ERIN BARRETT provides information technology support MAUREEN O’CONNOR KICAK, administrative special- and is responsible for managing the IT help desk and telecommu- ist, is responsible for processing and maintaining human resources nications for the school. She earned a B.A. in psychology from and payroll files, generating payroll reports, semi-weekly and hourly Syracuse University. payroll submissions, and overseeing files for faculty searches. ELLEN J. HOBBS, an administrative specialist and assistant to AMY SLOANE-GARRIS, director of graduate marketing and Steve Block, director of business processes and grant management, recruitment, is responsible for attracting strong students to enroll in Ellen J. Hobbs is responsible for managing payment for procurement and travel the school’s master’s degree programs and its Ph.D. program and for cards, petty cash, and the school’s facilities. She also serves as the ensuring the attainment of other enrollment goals.  liaison for faculty and staff to the University administrative offices. STACEY KEEFE, assistant to associate dean Bruce Kingma and a 1999 graduate of the Newhouse School, is responsible for data- base management, handling expenditures, scheduling meetings, and other administrative tasks, as well as for coordinating faculty candi- date visits and providing administrative support for the Faculty Search Committee.

Stacey Keefe SYRACUSE UNIVERSITY | SCHOOL OF INFORMATION STUDIES FALL 2003 HOME7 PAGE

STUDENT PROFILES Muskie Program Brings Three Eurasian Students to IST

WANFENG ZHOU, CONTRIBUTING WRITER Anatoliy Gruzd G’05 of the Ukraine rests olodymyr Lysenko’s G’05 on a bench in a desire to study informa- botanical garden tion technology was in Washington, D.C., never stronger than last during a Muskie Fellows reception fall when he learned in August. V that thousands of pre- cious manuscripts in the National Library of the Ukraine were being threatened by tons of leaking water. “Our national history was in danger,” says Lysenko, who was then a senior lecturer in the Department of Reprography at the National Technical University of the Ukraine. “Lib- raries in the Ukraine are in desperate need of developing information technology so they can convert paper books into electronic ver- sions to prevent damage by unexpected natu- ral disasters.” Although all of the manuscripts were saved, the near-disaster spurred Lysenko to strive toward establishing a department of competitive one. It’s a great program, partic- library and information science at the univer- ularly for students in the field of library and sity. “I hope my education in the United States information science, because these countries will help me realize my goal,” says Lysenko, need help making their vast resources avail- who arrived at the School of Information able to the public and researchers.” Studies this fall. Having studied computer information Lysenko is one of three Muskie Fellows at processing and Internet mass media in the the school who have come to the United States Ukraine, Lysenko says his country is far to study advanced information technology and behind the United States in the development promote its use in their home countries. The of information technology in libraries. “Our libraries are not well equipped,” says Lysen- ko, who holds a master’s degree in physics. He taught computer science in the Ukraine for about 10 years, and more recently discovered the power of electronic publishing and Inter- net mass media as a visiting scholar at the University of Oxford and Columbia Univ- ersity’s Teachers College. “The United States leads the field in library automation and library information technology,” he says. “I hope to e-resources management while working at the Muskie Fellow Tamilla get the cutting-edge knowledge in these fields information center at the British Council in Mavlanova G’05, a and introduce it to my home country after Tashkent. “I would like to continue my edu- native of Uzbekistan, graduation.” cation in this field, and I am very interested in says she is happy to be Anatoliy Gruzd G’05, who is also from the library management and administration,” studying at Syracuse University. She is pic- Ukraine, says he is particularly interested in Mavlanova says. “Uzbekistan is a newcomer tured here at a friend’s exploring advanced technology and methods to advanced information management and home in Syracuse. Volodymyr Lysenko G’05 of the Ukraine poses in information technology and management. needs future leaders who will be able to apply beside the famous self-portrait of Van Gogh that “Above all, there is a lack of specialists in this technology to the establishment of modern hangs at the National Gallery of Arts in field back home,” says Gruzd, who earned a Washington, D.C., during a cultural outing of the information centers.” She says the Muskie Muskie Program’s Gateway Orientation. master’s degree in computer science in the program is one of the most challenging schol- Ukraine. For example, when he was teaching arship programs for talented young Uzbeks to computer science in Lyceum of Information seek degrees in the United States and Muskie Fellows—two from the Ukraine and Technology, a high school in his hometown enhance their career prospects at home. “I am one from Uzbekistan—have enrolled in the of Dniepropetrovsk, he had to write the glad to have the opportunity to study at school’s two-year master’s degree program in textbook about web programming himself SU and get acquainted with the American library and information science. They are because there wasn’t another in existence. education system, which differs so much from among 300 scholars selected from more than He hopes to establish an information center in the one in my home country,” Mavlanova 4,000 applicants representing 12 Eurasian Dniepropetrovsk after graduation to provide says. “I’m very impressed with the variety countries who are participating in the 2003 people with computers, Internet access, and of courses offered by the school and the Edmund S. Muskie/FREEDOM Support Act teachers so that people can learn about infor- choices in information management as well Graduate Fellowship Program. Administered mation technology and computer science. “As as library science classes.” by the American Council for International a Muskie Fellow, I must serve as a leader in Associate Dean Kingma has assigned Education, the program aims to encourage this field,” Gruzd says. “It is the goal of the Svetlana Symonenko G’07, a second-year doc- economic and democratic growth in former program.” toral student from the Ukraine, to assist the Soviet countries by providing full scholarships For Tamilla Mavlanova G’05, a Muskie Muskie Fellows in their studies and research. to promising students to study in American Fellow from Uzbekistan, the opportunity to “I’ll give them advice based on my experience universities. “This is our first year participat- study at SU will extend her knowledge in in the United States and in SU’s School of ing, and it’s a great honor to have these stu- library and information science. A student of Information Studies,” says Symonenko, who dents in the school,” says Bruce Kingma, asso- oriental languages and literature, she has also earned a master’s degree at St. John’s University ciate dean of the School of Information received extensive training in automated lib- as a Muskie Fellow. “I’m very excited about Studies. “The process through which students rary system management, advanced Internet Muskies coming here, as the school is a great and universities are chosen to participate is a search, proactive information strategy, and place to gain knowledge and experience.”  FALL 2003 SYRACUSE UNIVERSITY | SCHOOL OF INFORMATION STUDIES HOME8 PAGE

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requires consideration of computer hardware and software technologies as well as larger social and policy issues. “Security is a perfect subject for our school to study,” says senior instructor Peter Morrissey, who specializes in telecommunications networks. “It involves knowledge of technology, organizational and policy issues, business, and human behavior. It’s a complex problem, and people here in the School of Information Studies are addressing it from all angles.” Professors in the school are conducting ground-breaking research in information security, ranging from developing technology to translate terrorists’ communications into English to understanding how human inter- actions with technology can affect the infor- mational systems. They are collaborating with faculty members from ECS, the Maxwell School, and the S.I. Newhouse School of Pub- lic Communications through the University’s Systems Assurance Institute. Drawing from its interdisciplinary strengths, the institute advances the understanding of, develops Securing a Wireless Wor technology relating to, and trains students and the workforce about secure systems. “We are MARGARET COSTELLO, EDITOR looking at the big picture of security that includes the technology but also employee Evaluation (SISE) Project. “No one person ook around the table at the next office education and human behavior as well,” says can come up with the answer to security. We meeting or glance over the coffee shop as Jeffrey Stanton, assistant professor and direc- need different perspectives on the problems, tor of the Syracuse Information Systems something more encompassing than one per- L the java brews and you’re bound to see son can offer.” some of the latest models of wireless devices. The school’s multifaceted approach to These devices—like Palm Pilots or other personal problems attracts students and faculty alike. digital assistants—are popping up all over, allowing “I came to IST because I want to do interdis- users to connect to the Internet without plugging Assessing Risk ciplinary research,” says James Howison, a into a wall. Likewise, cell phones that can take continued from page 1 Ph.D. student in information transfer from pictures, record sound, and transmit those mini- Dale Thompson, a Ph.D. student in information transfer, is heading Australia. “Having an undergraduate degree movies to other wireless devices are becoming a project with Kaarst-Brown that looks at how the U.S. government in politics and economics and having some graduate work in computer science, I want- more commonplace across the globe.“Increasingly, and other organizations classify or categorize sensitive information. In ed to find a place that was interested in both, our devices are going to be mobile,” says James his doctoral thesis,Thompson hopes to identify the factors people together. There aren’t many places where Howison, a Ph.D. student in information transfer consider when determining what constitutes sensitive information. there are technical people that know how to who is working on wireless grid security. “We’re “The U.S. government has a lot of things identified as highly secret or analyze human behavior and that also care going to encounter new situations that require classified information, and yet there is an awful lot of information that about the politics and ethics of it. That’s individuals to make decisions about the security they didn’t realize could be highly sensitive, for example, Immigration important to me as well.” Since its inception nearly 30 years ago, the of their devices. Ultimately computers are just a and Naturalization Service records,” Thompson says.“This can have School of Information Studies has held fast to means to do a task for a human.We hope to lever- terrible consequences for people.” its belief in the expanding role of information age that human information to help computers Kaarst-Brown’s research helps individuals and organizations in all aspects of society. In 1974, former Dean make secure decisions.” develop risk management policies and contingency plans. In her Robert Taylor redefined the school’s vision, Howison is working with associate professor class, Strategic Risk Assessment, Measurement, and Management, which had been focused solely on library sci- Lee McKnight and assistant professors Junseok she outlines three areas that businesses need to address in order ence, and changed its name to the School of Information Studies—the first school of its Hwang and Joon Park on the Virtual Markets and to better secure themselves: kind in the country. “He really understood the Wireless Grids project, funded by the National  Risk assessment—where are they vulnerable and why? power of information, and realized the schools Science Foundation (wirelessgrids.net).“Nowadays, that are going to remain viable are the ones  Risk measurement—how vulnerable are they? especially after the proliferation of the Internet, that have adapted their view of library to  Risk management—have they created a plan to help them include the broader range of information security has become more critical because comput- continue, as well as to prevent or repair damage? providers,” says Dean Raymond F. von Dran. ers are more interconnected and share the same “Companies miss the mark in all three areas,” Kaarst-Brown says. “We became the benchmark for other resources with different organizations or even universities—who are still calling us today to “When you think about risk and security, it’s got to be put into a other countries,” says Park, who worked for the ask how to establish their own information U.S. Naval Research Laboratory’s Center for High context and given probability. Contingency planning is minimizing schools.” Assurance Computer Systems before coming to risk and working around a problem if one arises. I’ve found that the The power of information is immeasurable. issue of business continuity until normal operations are restored is Information connects people and guides their SU in 2002.“These entities are governed by differ- where many businesses are the weakest.” Continuity means being actions, protecting them from dangers and ent policies, so how can you control information able to continue operations even if a system fails or is under attack. leading them to discoveries about themselves flow and access?” and the world around them. “We’re in the To advance research in the area of continuity, Kaarst-Brown has her Park is trying to find an answer to that question Information Age, where information drives the by performing theoretical research that leads to classes research how well the businesses affected by the 9/11 economy and expands human capabilities,” practical applications to secure information systems. terrorist attacks have recovered.“The issue of continuity is really says Associate Dean Bruce Kingma. “We have important,” she says.“Organizations of all sizes have people making passed from an agrarian base, to a manufactur- He says there are three basic properties for infor- decisions about security who are not in the security department ing base, to a knowledge-based economy. Well mation security: or technology department,” Kaarst-Brown says.“There are admin- over 50 percent of our economy today works in  Confidentiality—permits only authorized infor- an information field. But information has to be istrative people as well as managers who need to learn about risk mation disclosure. secure to have value. It’s an issue that is never  Integrity—permits only authorized information assessment and contingency planning.”  going to go away.”  modification. SYRACUSE UNIVERSITY | SCHOOL OF INFORMATION STUDIES FALL 2003 HOME9 PAGE

Research group members shown are Jeff Stanton, High-Tech Tools Take On Terrorism assistant professor (standing); (from left to right) Indira JUDY HOLMES, CONTRIBUTING WRITER Guzman, Ph.D. student; Ashutosh Deshpande, Ph.D. $500,000 federal grant to Syracuse University’s Center for Natural Language Processing student; Cavinda Caldera, Ph.D. (CNLP) in the School of Information Studies, sponsored by U.S. Sen. Charles E. Schumer, student; Isabelle Yamodo, research associate; Kathryn Awill enable researchers to provide homeland security and law enforcement officials with Stam, research associate; high-tech tools to search and analyze databases, documents, and web sites written in Arabic. Nasriah Zakaria, a Ph.D. stu- “Syracuse University is playing a key role in making sure our law enforcement agencies have dent; and Carsten Osterlund, assistant professor. the tools they need to fight the war on terrorism,” Schumer says.“Researchers in the School of Information Studies have pioneered a way to help homeland security agencies translate e-mails among terrorists and search their computers for intelligence. If we can get some piece of intelli- gence or information, we need to be able to translate it.This funding will go toward making sure we can do that.” The grant, part of the Omnibus Appropriations Bill, was awarded to Elizabeth Liddy, profes- sor and director of CNLP, one of six research and development centers in SU’s School of Information Studies.The project will expand the center’s core Natural Language Processing technology to enable English-speaking users to pose their questions in English, which the system will then translate into Arabic.The technology, called Cross- Language Information Retrieval, translates users’ questions and retrieves relevant docu- ments that have been written in another language. “During the past few years, CNLP has developed cross-language information orld retrieval systems that can search documents written in French, Spanish, Japanese, Chinese, and Dutch,” Liddy says.“Arabic would add a new capability to the technology

 Availability—makes information and save time for analysts in the intelligence community as they search for vital information available to authorized entities conveyed in Arabic.” when the access is needed. Cross-Language Information Retrieval is one of several high-tech tools CNLP has devel- oped for government agencies as well as business and industry. During the past four years, the As millions of people discovered center has received three major grants from the federal Defense Advanced Research Projects recently through the widespread Agency to develop state-of-the-art Evidence Extraction and Link Discover technology (EELD). impact of such computer A highly specialized technology, EELD enables systems to locate and identify relationships among ailments as the MS Blaster people and organizations in material found on the Internet and in public databases.The technolo- worm and Sobig virus, the gy then compiles the information into a new database that is customized to the user’s needs.  Internet is far from being perfectly secure, and wireless systems are even less so, says McKnight, the principal investigator of the wireless Information Security’s Human Interface grids project.“The current outbreak of MARGARET COSTELLO, EDITOR viruses and spam across the Internet is just an example of the kind of dilemmas and challenges he Syracuse Information Security Evaluation (SISE) project in the School of Information that are not simply a matter of having anti-virus Studies is working to better understand how human behavior can affect the security of software, firewalls, or other technical mechanisms,” Tinformation systems within organizations, an area called “behavioral information security.” he says.“There’s also a policy issue that could affect The SISE project (sise.syr.edu) focuses on information systems’ influence on people’s motivation, security.And with wireless technology, we’re satisfaction, and performance. SU researchers have developed and delivered more than a dozen extending the same kinds of trust and reliability evaluation reports to local organizations.“Besides serving as a source of feedback about in- issues to our cell phones, our handheld devices, progress organizational technology initiatives, these reports can serve as a guide to future or even our homes.” operations and a motivator for positive organizational change,” says assistant professor Jeffrey One way the researchers hope to address the Stanton, director of the SISE project. issue of security in wireless devices is to move away For example, Stanton and Kathryn Stam, a post-doctoral research associate, often found from a binary system, which offers people complete such security breaches as employees writing their passwords on sticky notes and putting them access to a system or complete denial into it. For on their computer monitors or keyboards.Another common problem was employees not example, Syracuse University will only issue e-mail changing their passwords regularly or using their names or social security numbers as their pass- accounts to registered employees or students who words.“It would be a relatively simple matter to receive training about this,” Stanton says.“But then have permission to use its network. Other would that be enough to change human behavior or would it be more effective to have an computer users won’t be allowed to access SU’s net- incentive program for the employees? There needs to be a change in the organizational psychol- work and its capabilities. But as the use of wireless ogy. So rather than security being something provided by the IT staff, it is something enacted by devices become prevalent, more people will want all employees.” access to more networks so they can use their wire- Within an organization, human behavior can affect information security in a variety of ways. less devices in more places and for multiple functions. It can be intentionally malicious, intentionally beneficial, or thoughtlessly good or bad.“What I Howison would like to see networks evolve so try to do is make it possible for employees to do the right thing,” Stanton says.“Part of that is that people could have limited access or be allowed education, making sure they know what they should do.The other part is helping management to do some, but maybe not all, functions based on see the value of protecting information. If the leaders of the company don’t encourage these how trustworthy the user is.“Trust is a human behaviors, then the employees won’t do it.”  question,” Howison says.“It’s based on a person’s reputation, or the history of his actions. I’m hoping to make a contribution to systems design that uses knowledge of human behavior to build systems that work securely.”  FALL 2003 SYRACUSE UNIVERSITY | SCHOOL OF INFORMATION STUDIES HOME10 PAGE

Faculty, Staff, Student NEWS Two Alums Receive 21st-Century Librarian Award Honors

TAMMY DIDOMENICO, CONTRIBUTING WRITER adapt easily to her various professional roles. believes that now, as a librarian, he is heeding ollowing the curves in the career paths “It is the small things that stick with me,” she a call he has always heard. “I had actually con- of this year’s 21st-Century Librarian says. “The program embodied a team spirit, yet sidered library work before many, if not all, my FAward winners may take some effort. encouraged a nontraditional approach. It was a other careers,” he says. “I’ve found a lot of the Louise Schaper G’82, G’84 and K. Matthew strong, supportive experience.” skills I acquired in my other careers have Dames G’01 each represent how diverse the As director of the Fayetteville Public helped me to be better librarian. Through field of library science has become, and illus- Library, Schaper creates a similar atmosphere those experiences, I’ve seen how technology trate how a career in the field can evolve as an by working with the board of directors, the is used in several different industries. What individual’s skill levels and interests expand. community, and staff members to create a new the IST faculty members help students Louise Schaper Established in 2000, the award is an annu- vision for the library. She is currently trans- understand is that technology does not solve G’82, G’84 al project of SU’s master of science in library forming the vision into a reality as she over- problems, people solve problems. We need and information science (MSLIS) students. A sees the construction of a new building. intelligent people with broad imaginations student committee maintains the criteria for Beyond the physical structure, the library has and the ability to use all this technology.” the $5,000 national award, solicits nomina- become a source of pride for her community, Dames, a New York City native, currently tions, and selects the winners. This year, the and she is pleased to know she has played a works as an information consultant and committee established a $1,000 21st-Century significant role in that evolution. “We have manager for the Washington, D.C., office of New Librarian Award to recognize librarians basically taken a barely func- Cadence Group, an Atlanta-based in the first three years of their post-MSLIS tioning organization and created information management company. careers. This year’s honorees were formally a wonderful public library,” He recently completed a post-grad- recognized during a luncheon in October. Schaper says. uate fellowship at Georgetown Schaper has returned to SU University’s Edward Bennett Wil- Community-Centered Librarian on occasion to teach summer liams Law Library in Washington K. Matthew Dames Although Louise Schaper relies on technical institute courses, and her rela- and taught a course on copyright G’01 skills acquired while completing a library sci- tionship with the school was law for IST last summer. He says ence degree, her social and managerial expert- recently reinvigorated when her he feels very comfortable working ise distinguishes her from others in the field. daughter, Claire Alexis Schaper, as a librarian, but will always be Currently director of the Fayetteville Public enrolled in the MSLIS distance- open to different ways of applying Library in Arkansas, Schaper approaches man- learning program. That connection makes the those skills. “The emphasis of what I do may agement from a unique standpoint, partially 21st-Century Librarian Award particularly change over the years,” he says. “But I will as a result of her nontraditional educational rewarding. “It was a thrill to be recognized,” always consider myself a librarian at heart. I’m background. she says. “It was wonderful news for me, the having a lot of fun.” A native of New Hartford, New York, library staff, and my community.” As for being recognized with the 21st- Schaper has degrees in anthropology and social Century New Librarian Award, Dames says work, and her work experience includes every- From Lawyer to Librarian he was quite surprised to find himself nomi- thing from owning a yarn and picture shop to Like Schaper, K. Matthew Dames settled into nated and did not know he had been until the working at academic, hospital, and institution- a career as a librarian after years of pursuing committee contacted him. “The award is a al libraries. Having such diverse experiences other interests. In addition to a library science great thing—not just for the University and helped her find her true calling, and she degree, Dames earned a law degree from the school, but also for librarianship in gen- enrolled in the School of Information Studies. Northeastern University in Boston, and he eral,” he says.  Schaper says her IST education helped her worked for years as a journalist. Yet Dames

Librarians for Today’s World TAMMY DIDOMENICO, CONTRIBUTING WRITER with the research she has compiled.“All of us in the profession know he scope of the library science profession is ever-expanding. about the general changes in librarianship,” she says.“But I found it very Professor Jana Bradley knew that long before she and her stu- inspiring and affirming to see specific examples of so much work that dents established the initial criteria for the 21st-Century responds to the digital age, while at the same time embodying the Librarian Award in 2000.However,she found herself a bit sur- established principles and values of our profession.” Tprised by the diversity of the nominees’ career experience.“As I read The most remarkable of her findings, Bradley says, was that despite through the dossiers of the first round of applicants,I was struck that,taken technological advancements and the increasing diversity of tasks, many together, they gave a comprehensive and very interesting picture of the in the field considered themselves librarians, first and foremost. She profession in the early days of the 21st century,” Bradley says.“It was truly found a characteristic commitment to the principles and values of the amazing how many activities were presented.I decided I wanted to under- profession, including service, balanced points of view in collection build- stand that picture more fully and share it with the library and informa- ing, freedom of information, preservation, and the effective organization tion science (LIS) community.” of information.Also, Bradley discovered that they had made continuous Bradley took a leave from teaching last year to further explore how efforts to keep up with technological advancements.“Librarians have the 130 librarians nominated for the 21st-Century Librarian Award in the potential to be valuable interpreters of the emerging information 2001 were applying their skills. She reviewed the application materials environment to society at large, and my goals for teaching library and they submitted, which included a personal statement about their activi- information science students are to educate them to fulfill this poten- ties and vision of 21st-century librarianship. Bradley is currently writing tial,” she says. up her findings for publication and for presentation on the Librarians in Bradley, former faculty advisor of the 21st-Century Librarian Award the 21st Century web site (21stcentury.syr.edu/2002). selection committee, says her research will help the student committee While the award recipients inspired Bradley’s research, their individ- improve its nomination criteria.“This project both reinforced what I had ual careers told much about the state of the profession in the modern suspected and deepened my understanding of the potential of librarians age, she says. It is the big picture that Bradley hopes to better explain to make a difference in the digital environment,” Bradley says.  SYRACUSE UNIVERSITY | SCHOOL OF INFORMATION STUDIES FALL 2003 HOME11 PAGE

STUDENT PROFILE

All-Around All-Star

TAMMY DIDOMENICO, CONTRIBUTING WRITER

eeping up with Aprelle Watkins ’03 is no easy task, figuratively or literally. She overcame physical set- backs to reach her personal best as a member of the women’s track and field team. Off the track, Watkins leads her life with the knowledge of the exciting choices and opportunities in her future. K Currently pursuing concurrent master’s degrees in information management through the School of Information Studies and new media through the S.I. Newhouse School of Public Communications, Watkins shows a determination that has earned her recognition as an Arthur Ashe Jr. Sports Scholar for the past two years. The national award recognizes student-athletes who excel in sports, academics, campus life, and community service. Watkins was one of three Syracuse University students honored last April. Watkins recognized her athletic gifts early in life, but when the time came to select a college, academics took priority. Her parents instilled in her the virtues of hard work and perseverance, and Watkins was as strong in the classroom as she was on the track. Several colleges offered her scholarships, but SU was the most appealing academically. “My motivation stems from my parents,” she says. “From them I learned to Aprelle Watkins ’03 never give up on my dreams, even in the midst of those who might doubt me. I always want to be the best at whatever I set my mind to.” Information Studies Support, BLISTS. She eventually served as At the end of her freshman year, Watkins broke an ankle, and a sea- president of the organization. son recovering on the bench became a turning point for her. “I learned Watkins returned to competition in her junior year and enjoyed many valuable lessons,” Watkins says. “It became apparent to me that great success. She set a school record in the triple jump that year, and I could not put all of my hopes and dreams into one aspect of life competed in last year’s USA Track and Field Championship. Watkins because it could be taken away so easily.” Watkins redirected her says despite the hard work, physical demands, and time required of energies into campus activities, particularly the Black and Latino student-athletes, rewards abound. Being a captain of the team has required her to devel- op skills in time management, leadership, and teamwork. “Athletes are continuously travel- Student News ing and are held to a high academic standard,” she says. “As a member of a team, you must Master’s Student Wins National Travel Stipend Award be able to get along with various personalities in order for the team to achieve its goals.” MARIA CHERRIE G’04,A LIBRARY AND INFORMATION SCIENCE master’s degree Watkins is grateful for the opportunities student, won INSPEC’s $500 Travel Stipend Award to attend the annual Special Libraries she has had on and off the track. But she Association conference last June in New York City. Cherrie received the award, adminis- doesn’t spend a lot of time pondering her tered by the Special Library Association Engineering Division, for submitting the best essay accomplishments; she simply takes her suc- on the topic,“How do you plan to be an innovator in the field of special librarianship?” cesses in stride and keeps moving forward. “The conference was an enjoyable and enriching experience,” Cherrie says.“The “My academic life was never too hard for me because ever since I can remember I have exhibits, in particular, exposed me to the new developments and technologies in the field been a ‘nerd,’” she jokes. “As I approached of library and information science. I also met Syracuse University alumni, librarians, and graduate school, it got increasingly more information specialists from all parts of the world.” difficult to balance track and school. I just stayed focused and kept on schedule.” IST Students Receive National Accolades for Disserations In addition to her parents, Watkins is quick DOCTORAL GRADUATE ANNE DIEKEMA G’03 RECEIVED THE 2003 UMI Doctoral to name faculty, teammates, coaches, and Dissertation Award for her paper,“Translation Events in Cross-Language Information others she has met through the University as Retrieval: Lexical Ambiguity, Lexical Holes,Vocabulary Mismatch, and Correct Translations.” important factors in her ability to reach her She was recognized in October during a ceremony at the American Society for Information academic and personal goals. She also has a Science and Technology (ASIST) award luncheon in Long Beach, California. very high regard for the standards recognized by the Arthur Ashe Jr. Sports Scholar program. At the same awards ceremony, Jiangping Chen, a Ph.D. student in information transfer “To me, it is an important tool that shines and a research analyst at SU’s Center for Natural Language Processing, was recognized with a light on those student-athletes who are the 2003 ASIST/Information Sciences Institute Doctoral Dissertation Proposal Award for striving to be more than just athletes,” she her dissertation,“The Construction, Use, and Evaluation of a Lexical Knowledge Base for says. “The scholarship highlights the impor- English-Chinese Cross Language Information Retrieval.” She received a $1,500 check from tance of academic life, too.” ISI and $500 travel stipend to attend the ASIST 2003 annual meeting in Long Beach. With plenty of work still to do to complete her degree requirements, Watkins is reluctant Professor Elizabeth Liddy is the advisor to both students, a first in the history of the to speculate on specific career plans. “I can see awards. my career following many different paths,” she Ph.D. Student Presents at National Conference says. “I do not see myself staying in one field, because there are too many things that interest HESHAN SUN,A PH.D. STUDENT IN INFORMATION TRANSFER, presented “Toward me, including technology, designing, and a Deeper Understanding of the Technology Acceptance Model:An Integrative Analysis of continuing my athletic life.”  Technology Acceptance Model” at the 2003 Americas Conference on Information Systems in Tampa,Florida, and will assist in the presentation of a paper, which he co-authored with Associate Professor Ping Zang, during the Hawaii International Conference on Systems Science in January 2004.  FALL 2003 SYRACUSE UNIVERSITY | SCHOOL OF INFORMATION STUDIES HOME12 PAGE

Master of Library Science ALUMNI NEWS Bob Sickles ’66 retired after 35 years of reference/collections library service to the extended community of Iowa State University in Ames, Iowa. Jacquelyn A. (Morris) McCoy ’72 recently retired after 16 years as college librarian at Alumni Mentor Program Introduced Occidental College in Los Angeles. A for- mer president of the Association of BARBARA SETTEL, DIRECTOR OF ALUMNI College and Research Libraries, she also RELATIONS AND ANNUAL GIVING global mentoring team comprised of more than served as associate dean of libraries at the 700 SU alumni and other professionals who are University of the Pacific, head of refer- ow many of us remember willing to share career information and advice ence at Cornell (Mann Library), and an entering college or graduate with students and alumni.Assisting students as a adjunct professor at the School of Inform- school and wondering how we mentor does not require a large time commit- ation Studies during her career. would ever find our niche in the ment. In the digital information age, mentors Jean Armour Polly ’75 has been promoted to

ALUMNI Hprofessional world? After all, until we got assistant library director at Liverpool Pub- advise and communicate through e-mail, and lic Library in Liverpool, N.Y. work experience, we wouldn’t know which most contacts are brief. Students are assigned Susan Szasz Palmer ’78 is the public outreach career paths would be a good fit.And yet, to mentors only after meeting with a counselor, librarian in the department of special col- without work experience, we had no direc- and alumni can specify the number and types of lections, rare books, and photographic tion; and worse, no one was willing to hire us! contacts they want.We stress to students that archives at the University of Louisville, Ky. Some of us were lucky enough to connect mentoring is a method of networking with Pamela Revercomb ’86 has been appointed with a professional who advised us about alumni to gather career-related information. It is to the faculty at the School of Information Studies as an instructor in school media. career options and trends in the field. I am not a placement program. In addition to advising, teaching, and indebted to a database researcher whom I The mentor program is only one of many supervising school media interns, she is shadowed for two days. She helped me get a services offered to alumni by the Center for working on her Ph.D. in information trans- taste for the work involved in online searching, Career Services.Alumni have access to the fer at the school. database development, and special libraries. In e-Recruiting system, where alumni can view Deborah Margolis ’95 recently took a new job a way, she was my first mentor. job listings and use Mentor@SU to connect as assistant manager in the information

V service department at Enoch Pratt Free Students need mentors who can help with other alumni for assistance. In addition, Library in Baltimore. them define their career goals. Mentors can the center offers assistance with job search Anne Kulig ’96 has been promoted to assistant OICES provide information on industry trends and the strategies, career counseling, and resume professor at Plymouth State College in areas with growing opportunities for advance- review. Plymouth, N.H. ment. Mentors can also advise students on the By participating in these services, SU K.Matthew Dames ’01 has taken a new position skills, coursework, or certifications that will pre- alumni can assist and connect with each as director of legal information strategies with Cadence Group in Washington, D.C. pare them for employment. Our women in other around the country and across degree Michael Austin ’02 is assistant processing IST especially need mentoring by other female programs.Whether you are able to offer archivist at Harvard University Archives professionals who have successfully navigated career advice or need some yourself, the in Cambridge, Mass. through the often male-dominated work envi- school is anxious to help you stay connected. Susan Sanders ’02 has taken a new position ronment of information technology companies. To become part of the Mentor@SU global as executive director of the Shippensburg Our alumni continually write me and ask mentoring team, register online at Public Library in Shippensburg, Pa. Audrey Avery ’03 is employed as a children’s how they can help the school.We would wel- students.syr.edu/depts/careerservices/alumni/ librarian at Kinnelon Public Library in come your participation as an alumni mentor. ccn-form.htm.As always, you can contact me Kinnelon, N.J. The School of Information Studies is working directly at [email protected], or you can contact Lyn Ballam ’03 is a library media associate at with Syracuse University’s Center for Career [email protected] for more information.  the North Pole Elementary School in Fair- Services program, Mentor@SU—a new, online, banks, Alaska. Matthew Bejune ’03 is a digital reference spe- cialist at Purdue University in West Lafay- ette, Ind. In this tenure-track position, he Bachelor of Science in Adam Herringshaw ’03 is an entrepreneur with manages a digital reference library and Information Management Split Visions Web Design in Buffalo, N.Y. works as a librarian in the undergraduate and Technology Kanika Khanna ’03 is employed as an infra- library. structure project manager at Cigna in Kathryn Benson ’03 works as a community Jeffrey Kessler ’02 has been promoted to net- Hartford, Conn. relations librarian assistant at Onondaga work support analyst at Legg Mason Inc., Adam Levitt ’03 is a database architect at County Public Library in Syracuse. a global financial services company based Lockheed Martin in King of Prussia, Pa. Sarah Brandolino ’03 is a teacher in the in Baltimore. Nicole Loupis ’03 is a telecommunications Fayetteville-Manlius School District in Tiffany Tyler ’02 is an analyst for the Defense analyst with Liz Claiborne’s IT department Fayetteville, N.Y. Intelligence Agency in Washington, D.C. in North Bergen, N.J. Amy Deuink ’03 is a reference/instruction She is working on a master’s degree in Karen Mahal ’03 is a technical development librarian at Penn State Schuylkill campus science technology and public policy at program associate with Cigna in Bloomfield, in Schuylkill Haven, Pa. George Washington University. Conn. Megan Fletcher ’03 is a teacher at Corcoran Courtney Blum ’03 is an associate at Price- Thomas McCabe ’03 is a technical associate High School in the Syracuse City School waterhouseCoopers in New York City. with Cigna in Philadelphia. District. Ronald Denby ’03 is director of information Kathy Rivera ’03 works as an analyst at Accen- Susan Kowalski ’03 is a school librarian with technology at Syracuse University’s College ture Consulting in Hartford, Conn. the Syracuse City School District. of Law. Charles Rothert ’03 is an IT project manager Steven Nabinger ’03 is a school library media Scott Faller ’03 is employed as a systems at Bausch and Lomb in Rochester, N.Y. specialist in Marcellus, N.Y. analyst in the Information Management Evan Sieglel ’03 is an account manager at Diane Neary ’03 is head librarian at Night- Leadership Program at General Electric Micro Warehouse in Reston, Va. ingale-Bamford School in Brooklyn, N.Y. in Stamford, Conn. Eric Waldo ’03 is an officer in the U.S. Air Cathy Oxley ’03 is an elementary school John Frei ’03 is a database developer with Force. library media specialist/teacher in Spot- Intelligent Designs in Syracuse. sylvania, Va. Ryan Hall ’03 is playing professional soccer with the Syracuse Salty Dogs and Cleve- land Crunch. continued on page 13 SYRACUSE UNIVERSITY | SCHOOL OF INFORMATION STUDIES FALL 2003 HOME13 PAGE

ALUMNI PROFILE

Alumna Connects with School by Offering Students Internships

TAMMY DIDOMENICO, CONTRIBUTING WRITER we create the CD-ROM set by scanning the ary Ochs G’82 (MLS) print journals. E-journals didn’t really exist may not have much when we first started, but we are now working time to participate in on incorporating existing PDF files.”Once the organized alumni activ- CD-ROMS are compiled, the TEEAL sets ities at Syracuse Uni- are sold on a not-for-profit basis to 110 devel- M versity, but her loyalty oping countries, which often receive funding to her alma mater from such donor agencies as the Ford or remains unwavering. As Rockefeller foundations. head of collection development and preser- The interns, Ochs says, brought some par- vation at Cornell University’s Mann Library, ticularly valuable personal insight to the she has been instrumental in providing intern- project as Burge is skilled in Russian and ship opportunities for students in the School Mbwana has lived in Africa. These contribu- of Information Studies’ master of library tions offered unique connections to elements science program. She is project director for of TEEAL’s subscriber base. “The MLS The Essential Electronic Agricultural Library interns helped with a survey of TEEAL sub- Alumna Mary Ochs G’82 finishes a presentation on The Essential Electronic (TEEAL), a CD-ROM collection of 140 key scribers, grant writing, preparation of mate- Agricultural Library (TEEAL), a project that also involved two IST student scientific journals in the agricultural sciences. rials for scanning, doing presentations on interns. Two School of Information Studies graduates, TEEAL, and a number of other tasks,” Ochs tion Studies enabled her to tap into a lifelong Peggy Burge G’02 and Margaret Mbwana says. “We operate on a tight budget with a love of learning and research and direct it into G’03, assisted Ochs with the TEEAL project small staff, so their contributions were very a career choice. “I had no library work expe- as interns while they were enrolled in the valuable.” rience before starting the program, so I was MLS program. Ochs came to her career in librarianship starting from scratch,” she recalls. “The pro- “TEEAL is designed to solve the prob- in a roundabout way. After completing a gram taught me to think like a librarian. I took lem of limited access to research journals bachelor’s degree at Cornell University’s a broad range of courses and was encouraged in agricultural libraries in the developing College of Agriculture and Life Sciences, to understand the role of computers and countries,” Ochs says. “The contributing Ochs remained unsure of her career options. emerging information technologies in librari- publishers provide their journals for free, and However, enrolling in the School of Informa- anship.” 

Angela Ramnarine ’03 is an assistant librari- an at the University of the West Indies in Trinidad, W.I. Sarah Sachs ’03 is a librarian at Potsdam Your news Your gift Public Library in Potsdam, N.Y. Please keep in touch and let us know about your Your gift will help us maintain the highest quality of Ellie Sheldon ’03 is coordinator of library professional and personal accomplishments so we education for our students. Gifts can be designated to services for St. Joseph’s Health Care in may include them as news items in future issues of specific scholarships or to the general Dean’s fund Syracuse. Home Page. Also, let us know about any address changes. which supports student development, laboratories, Anne Wodnick ’03 is a branch manager for the teaching resources, etc. Please return this form to: Gloucester County Library in Mullica Enclosed is my gift of $______Hill, N.J. Barbara Settel Please use my gift towards: Director of Alumni Relations and Annual Giving Master of Science in  Dean’s Discretionary Fund School of Information Studies Information Management  Jeffrey Katzer Doctoral Scholarship Syracuse University  Antje Lemke Book Award and Scholarship Su-Che Liao ’98 is development manager for 320 Hinds Hall  Joseph and Marta Dosa Scholarship China Network System Corporation and Syracuse NY 13244-4100  Ronnie Kasowitz Memorial Scholarship leads several team projects related to the Phone: 315-443-5604  Robert Benjamin Junior Faculty Research Award introduction of digital TV in Taiwan. Fax: 315-443-6886  21st-Century Librarian Award Papiya Gupta ’01 was recently promoted to E-mail: [email protected] associate at Booz Allen & Hamilton in Planned giving can provide you and the school with Washington, D.C. Visit the alumni web site www.ist.syr.edu/alumni financial benefits. Kevin Relyea ’02 was recently elected vice to update your address, make a gift to the school,  Yes, I’ve remembered IST in my will. president of the board of directors of the or join the online alumni community.You can now also  Please send me information on remembering Project Management Institute Syracuse submit class notes online. IST in my will. chapter. Donna Adams ’03 is employed as IT manager/ Name: Grad Year: Program: functional business analyst for Syracuse University’s Department of Public Safety. Home Address: Elisabeth Cullivan ’03 works as an IT con- City: State: Zip: sultant for Syracuse University. Magalie Fontaine ’03 has been hired at Mich- Home Phone: Home E-mail: elin in Clermont Ferrand, France. Work Address (or attach business card): Stephen Foster ’03 is a senior program manager with the Naval Seas Systems Command in City: State: Zip: the Washington, D.C., Navy Yard. Title: Work Phone: Mamoru Hayashi ’03 is working in the In- formation Management Leadership Pro- Work E-mail: Work Fax: gram at General Electric in Yokohama, Internet Address: Japan. Eun Jung Im ’03 is a manager at Samsung Updated News (attach another sheet if necessary): Insurance Company in Seoul, South Korea. Stephen Irmo ’03 is senior IT architect with the Department of State in Washington, D.C. continued on page 14 FALL 2003 SYRACUSE UNIVERSITY | SCHOOL OF INFORMATION STUDIES HOME14 PAGE

ALUMNI NEWS continued from page 13 George Kennedy ’03 is chief of the Air Force technical support office in Washington, D.C. Peyina Lin ’03 and Edward Roberts ’03 were married in January and have relocated to Investing Your Legacy Capital Seattle. Donald Manferdini ’03 is manager of infor- PAUL BRENNER, EXECUTIVE DIRECTOR OF mation systems at the U.S. Postal Service DEVELOPMENT in Springfield, Mass. Steven Medicis ’03 is a consultant at Deloitte he man who dies thus rich dies partners.We are raising funds to complement Consulting in Albany, N.Y. disgraced.” So wrote Andrew the building renovation and guarantee that our Manjaree Mehrotra ’03 is a business analyst Carnegie in his 1889 book, The leading programs will have the cutting-edge at Carrier Corp. in Syracuse. Gospel of Wealth. In this and technology and infrastructure they deserve. Maria Rioux ’03 is a quality assurance/mar- keting coordinator with the Living School several‘T other of his literary compositions, While the building is designed with flexibility

DEVELOPMENT ‘ Book project at Syracuse University’s Carnegie explains his belief that the affluent of for changing technologies, an endowment is School of Education. society are morally obligated to share their required to provide the equipment needed to Monique Rizer ’03 is a communications assis- wealth in ways that will benefit the common take advantage of those technologies and to tant for LeMaster and Daniels accounting man. Most widely known for his generous sup- do so without dependence upon University firm in Clarks Summit, Pa. She’s expect- port of libraries, Carnegie lived by the values appropriations. For the purpose of donor ing her second son in November. Siddarth Shah ’03 is a computer consultant at he preached, having donated more than $350 recognition and fund stewardship, we will pro- Syracuse University. million by 1919, the year he died. Even after his vide naming opportunities associated with cer- Kristine Swaren ’03 is project manager with death, his philanthropic legacy continued tain sections or rooms of the building whose the Canadian National Defense Office in through trusts and the institutions he funded. technology will be continuously supported by Ottawa, Canada. Carnegie began what has come to be known this fund. Andrew Woods ’03 works in a cryptology office as legacy capital, or philanthropic investment in Naming opportunities range from $10,000 with the U.S. Navy Seals in San Diego, and Norfolk, Va. institutions or causes in which you believe. to name a faculty office; $100,000 for a lobby, In this issue, the School of Information gallery, or collaborative work room; $250,000 Master of Science in Studies acknowledges the gifts of all those for a 42-seat case-style classroom; and to $15 Telecommunications and Network Management people and institutions that support its role in million to name Syracuse University’s next sig- educating the future leaders of tomorrow.We nature school.To the future Andrew Carnegies Stephen Klingaman ’00 has earned the Sec- have revamped our honor role of donors to of our school, now is the time to answer the urity+ Certified Professional designation from the Computer Technology Industry highlight not only our major benefactors but renowned philanthropist’s century-old call to Association, an internationally recognized also those who have continually supported us donate toward the advancement of the future. certification for information security pro- for more than a decade or for a total of 15 Talk with me to find a naming opportunity fessionals. He continues to work as an years or more.And for the first time, we are that is right for you. In the coming months and assistant professor at the State University spotlighting our Founders Society members, years, I will be asking our alumni and friends to of New York College at Morrisville. those who have included the school in their support the new building or another under- Tae-Soo Yuk ’02 is a business information

FOR manager for Against All Odds. wills. Some alumni, worried about losing their taking at our school that matches your inter- Dilip Advani ’03 is a quality assurance engi- assets to medical care costs or to taxes, put off ests. I’m committed to making that process neer with AirMagnet Inc. in Sunnyvale, donations to the school. However, you can comfortable, meaningful, rewarding, and cost Calif. make a gift to the school and receive income effective, and I look forward to speaking with Julio Caraballo ’03 works for Citibank as a for the rest of your life that ensures your finan- you about our future together. Please contact technology infrastructure manager in cial needs, as well as your family’s, will be met, me at [email protected] or 315-443-6139.  Santo Domingo, Dominican Republic.

UM Nadia Ciaravino ’03 is an IT architect with and allows you to create your own legacy at TD Bank in Maple, Ontario. the School of Information Studies. Alireza Dehghanpur ’03 is a production sup- The school is about to embark on a major port analyst with Cigna in Windsor, Conn. fund-raising endeavor to support the Ronald Hart ’03 works as an information Technology Endowment Campaign for Hinds systems associate for Laboratory Alliance Hall (TECHH Initiative). In light of the of CNY in Liverpool, N.Y. Current pledges and gifts Kevin Hilscher ’03 is a network architect for University’s commitment to provide an attrac- of $5,000 or more to the Enfocom in Calgary, Alberta. tive new home for the School of Information TECHH Initiative include: James Merchant ’03 is director of technology Studies in the fully renovated Hinds Hall, we Paul and Mary Brenner for Syracuse University’s College of have begun to solicit donations to fund the Human Services and Health Professions. Howard L. Brown in honor of technology needed in today’s modern class- Ronald Miller ’03 is a guidance counselor for his late father Maurice Brown rooms.What we teach, learn, and research in Natick Public Schools in Natick, Mass. DuWayne Harrison the School of Information Studies is in large Doctorate in Information Transfer Christine Parker-Johnson part informed by the technology we use, the Jeff Rubin Joseph Janes ’89 was awarded tenure and pro- infrastructure that supports the use of this Raymond and Gisela von Dran moted to associate professor at the technology, and the virtual collaboration that University of Washington’s Information exists between the school and its world-wide School in Seattle, where he also chairs the school’s library and information science program. He recently published a book, Introduction to Reference in the Digital Age. He continues to edit a monthly column in American Libraries, an online publication. Jeffrey Pomerantz ’03 was hired as assistant professor at the University of North Carolina’s School of Information and Library Science in Chapel Hill.

SYRACUSE UNIVERSITY | SCHOOL OF INFORMATION STUDIES FALL 2003 HOME15 PAGE

Thank you to our 2002-2003 donors Gifts Other Gifts Brian H. Gorman Mary E. Passage Sally C. Siemoens Thomas M.Whitehead Corporations and The School of Carol Addy Evelyn S. Gorman Constance A. Patterson Joanne L. Silverstein Margaret Carpenter Foundations Vincent J. Albicelli Judith B. Gorman Mary J. Persyk Kenneth J. Siple Widlund Information Studies Dian G. Alder Linda M. Gorman Cynthia K. Phillips Charlotte W. Skuster Bradley E.Wilber The School of would like to thank the Jennifer A. Amadeo Joan C. Green William H. Porter Susan T. Slenker Elizabeth A.Williams Information Studies Jacqueline M. Anderson Eleanor A. Griffiths Jill H. Powell Antonio L. Smallwood David S.Williams following individuals for Catherine H. Anderson Lorenzo A. Gurreri Leah Prescott Leon C. Smigiel Wilbur E.Wilson Jr. would like to thank the their support of the Margaret M. Apostolos- William P. Guzewicz Andrea F. Rabbia Cora Elizabeth Smith Mrs. Donald Y.Wingerath following corporations, Peters Catherine E. Haley Vindra Rampaul Daniel R. Smith Tanner Wray school during the 2002 Ralph A. Austin Jr. Elizabeth Halliday-Reynolds Ruth B. Rapoport Donald J. Smith Jane E.Wright foundations, and associ- fiscal year (July 1, 2002 - Karin A. Backus Marie Summerlin Hamm Linda L. Raybin Nancy H.G. Smith Bart L.Yanofsky ations for their support Norman E. Bagley IV Paula J. Hansen Susan B. Reckhow Dr. Joel R. and Sherry D. Michelle M.Yanofsky June 30, 2003). Dorothy J. Bailey Yung-Kuo Y. Harbison Mr. and Mrs.William A. Spiller Yoshiko Yoshimura through grants and Founders Society* Jackye B. and James G. Mark P.Hasskarl Redin Kathleen L. Spitzer Arthur P. Young Joseph A. Hecht Catherine A. Reed Marie Spollen Jacquelyn A.Young matching gifts. Dr. Ralph S. Shay in memory Barrer Elizabeth Mary Henes Helen K. Rees Jack B. Stankrauff Jan Zappold of Ellen Griffiths Shay Marion H. Bartell Herbert R. and Blanche L. Sandra M. Henriksen Jeffrey R. Rehbach Karen M. and Thomas H. D.Whitney Coe David S. Bassanelli 10+ Years of Brinberg Foundation Mrs. Robert B. Hicks Mary E. Reinke Stewart John B. and Henrietta Melinda J. Baumann Cayuga County Elaine L. Hills Lois Mae Reymann Margaret McShane Stewart Consecutive Giving Central New York Simeone Karen Beckman Charlotte Klein Cole Eleanor G. Hubsch Daniel A. Reynolds Sandra Rowe Stone Community Foundation Dr. Herbert R. Brinberg Linda L. Bennett Dorothy A. Gregory Earl Stephen Hunt Louise C. Richards Suzanne Gardner Sullivan Inc. Florence S. Kelsey (deceased) Vivian E. Benton Dr. and Mrs. Daniel O. Michael J. Huxtable Bethel A. Rodriguez Mrs. John F. Sutton CMP Media Inc. Dr. Johanna and Larry Dr. and Mrs.William H. O’Connor Winfred V. Johnson Patricia Q. Rogers Mr. and Mrs. Oliver F. Swift Exelon Corporation Bradley Bergstrom Elizabeth S. Reifsnyder Christine L. Joseph Margaret T. Romweber Mary D.Taffet GE Fund Lynn A. and Paul S. Berman Yoshiko Yoshimura $10,000+ Roberta F. Bills Meeri H. Kaaret Esther R. Roscoe Deborah M.Telfer Allan & Carolyn Ginsberg Pamela M. Fessler and Laura G. Blomquist Joseph Francis Kanakaraj Kimberly Ann Rose Ann M.Tenglund 15+ Years of Giving Foundation Matthew B. Koll Marie J. Bonn Roberta M. Kaplan Edward P.Rosenberg Virginia B.Thweatt Dr. and Mrs.William H. John Ben Snow Allan B. and Carolyn Johanna Bradley Brian Keery Jane E. Ross Peter W.Tifft Bergstrom Memorial Trust Ginsburg Mildred L. Bramley Ann M. Kelly Bonnie S. Rugar Mr. and Mrs. Anthony J. Dorothy F. Byers The Koll Family Foundation Mrs. Pui Fun Amy Lau Lori A. Bresnahan Kevin M. Kelly David S. and Marcia L.F. Tobio Charlotte Klein Cole Morgan Stanley Foundation Mr. Steven Lau Sheng Lau Laura M. Brighty Marilyn L. Kelly Rumsey Barbara W.Tompkins Jean R. Conrad New England Pension Connie A. and Richard M. Nancy E. Brochu Elizabeth A. Kennedy Theresa F. Russo Tom T.Tran Marta L. Dosa Consultants Inc. Schaffer Barbara Brookes Elmer Kiehl Concetta N. Sacco Carolyn K.Trombly Karen Markey Drabenstott Pi Lambda Sigma Chapter of Estate of Mrs. E. Margaret Lois B. Bruce Moray Loring Kiehl Marion H. Sachdeva Lynn C.Valenti Joan C. Green Beta Phi Mu Stevens Claire Heller Burday Irma J. King Andrea L. Samson Robert B.Valliant Dorothy A. Gregory Praendex Inc. $5,000-$9,999 Janice L. Burns Hannah M. King Stephen Lynn Sansom Richard H.Veith and Dr. and Mrs. Daniel O. The Robin Hood Herbert R. Brinberg Cara J. Burton Katherine W. Kinney Drs. Edward L. and Joan L. Bonnie L. Storm O’Connor Foundation Estate of Mrs. Margaret L. Dorothy F. Byers Lynn W. Kinsman Sattler Kurt F.Van Atta Carol R. Oestrich Rochester Area Community Holton John F. and Eunice D. Carole R. Kupelian Pamela R. Schott Jean M.Van Doren Lois Mae Reymann Foundation Dr. Mark H. Kasowitz Calvert Paul S. Kupelian Mr. and Mrs. George R. Dr. James S. and Rosemary T. Elizabeth Wadsworth Salomon Smith Barney Frances P.Campbell Barbara H. Kwasnik Schuter Vivinetto Laura L.Wedge Charitable Trust Inc. $2,000-$4,999 Susan Kathleen Cardinal Robert S. Lalli Susan E. Scoville Bruce C. and Elizabeth Society for Values in Higher D.Whitney Coe Judith A. Carpenter Donald B. and Elizabeth A.V. Jeffrey P. Sellner Wadsworth Education Stoney Gan and Ping Zang Darline L. Carter Lane Cecilia S. Sercan Sue A.Walker State Farm Companies Cynthia E. Mitchell Betty J. Cary Richard D. Lankes Barbara A. Shaffer Wanda P.Wawro Foundation Raymond and Gisela Mary Lou Caskey Margaret M. Lanoue Mary Shaw Laura L.Wedge SU School of Information von Dran Stephen P.Casmar Judy A. Lauer Ralph S. Shay Margaret A.Weidemann Studies Alumni $1,000-$1,999 Diane Chan Gary L. and Katherine C. Franette Sheinwald Stephen P. Weiter Association Paul and Mary Brenner Deborah J. Christensen Leeds John C. Sheldon Donald E. and Sandra A. Syracuse Research Howard L. and Nancy G. Stephen A. Chunglo Janice R. Levine Barbara Martin Shew Wells Corporation Brown Willie Mae Cochran Martin Lewin John C. Shirk Noel L.Whearty Totalkare of America Inc. Richard J. and Alicia S. Charlotte Klein Cole Susan C. Limpert Calagiovanni Rema Comras Margaret A. Little E. Margaret Gabel Julie R. Conklin Ellen M. Lloyd Christine E. Larsen Anne M. Conner Marlene L. Lopes Elizabeth A. Levin Karla M. and Thomas D. Frederick T. Loring Donor Provides Creative Gift for Hinds Hall Elizabeth D. Liddy Conrad Thelma M. Lucas Jean R. Conrad Joseph P.Lucia Katherine M. Loring DAVID MARC, CONTRIBUTING WRITER C.D. Manwaring Kenneth H. Cook Justin L. Luzier Louis E. Mitchell Leonard D. Cool Judith M. MacKnight Helen M. Mullen Larry E. and Shari L. Cooper Mrs. Leonard C. Maier Jr. hristine Parker-Johnson G’93 is a great believer in multidisciplinary thinking and wants Dr. Newell W. Jr. and Alys M. Cowles Mrs. Adolph W. Mall the School of Information Studies’ new home to embody that quality.“Nothing is Kathleen W. Rossman Cheryl H. Cufari Lynne B. Manning Kihm D.Winship Kristin A. Culkowski Janet W. Marsden really ‘silo-ed’ anymore,” says the head of BearingPoint Inc.’s Oracle consulting prac- Mr. and Mrs. Stephen G. C Margaret E. Daily tice in Boston.“Everything out there is in the mix, and the key to success in education, career, $500-$999 Sally A. Daniels Marvin Judith A. Campbell Janice L. Davis Clyde H. Mathews and even personal life, is the ability to create the optimal combinations. My premise is that you Elizabeth P.Gordon Ellen K. Mayne Danette R. Davis need to be broad-minded in every way.” Dorothy A. Gregory Carol L. Day Bobbie A. and Patrick F. Christopher S. Khoo Patrick E. DeCarlo McAvoy Last summer Parker-Johnson announced her intention to make a major gift to the school, Antje B. Lemke Marilyn S. Dietrich Paul R. McKenzie Sandra Tams Mulconry Frank P. DiGiammarino Erin A. McQuiston where she earned an M.S. degree in information management.The gift is specifically earmarked Carol D. Radden David W. and Erin G. Dianne K. Melnychuk to help shape the aesthetic environment of the school’s new facility, which will be created Linda C. Smith Dinneen A. Robert Menanteaux Robert M. and Mary Anne Barbara A. DiSalvo Linda B. Meyer through the renovation of Hinds Hall.“I want learning to take place in a physical environment Van Degna Mary A. Dixon Douglas O. and Barbara H. that is worthy of the school’s intellectual and technical creativity,” she says. Mrs. Charles Vigurs Amy Sinberg Doherty Michael $250-$499 Marta L. Dosa Judith B. Miller The funds will be used in a variety of ways to accomplish this goal. A committee with broad John C. Beichman Worth Douglas Kerri L. Miller-Luzier school and University representation will be established to commission a new work of art for Robert I. Benjamin Kenneth R. Dowd Beverley G. Mindnich Martha L. Cain Karen Markey Drabenstott Judith A. Moline the student lounge. Special security and environmental systems will be built, allowing for the Mark K. Moody Paul B. Gandel and Margreta Drexler exhibition of the University Art Collection’s remarkable treasures.A high-tech electronic mes- Kandice L. Salomone Claude D. and Ann M. Becky E. Morrow Rodney F. Geiben Duquette Frank C. Moscardini sage board will offer running updates on school news and events. Even the traditional student Lane S. Hart Harriet L. Eisman James L. and Bonita Mueller Adam Brandon Jackson John C. Elliott Elizabeth Murphy bulletin board will be subject to revolutionary new design proposals. Laura M. Johnson Nancy Theresa Elsmo Suzanne H. Murray Parker-Johnson has a great fondness for the University and particularly for the School of Michael S. Joseph Fred E. and Mary Farhat Barbara Nash Abby Kasowitz-Scheer Paul W. Fields Chak Ngamtippan Information Studies. Despite the considerable demands of running a $200 million global con- Howard E. Miller Allan M. and Helen Kay Jeanne M. Nichols sulting practice, the Syracuse area native has enjoyed participating in alumni events in both Dr. and Mrs. Daniel O. Fisher Kathleen Farmer Nicholson O’Connor Janet M. Fleckenstein Candice M. Nimon-Gerrity Boston and New York City. Last spring, she was a featured speaker on campus, addressing the Laurie E. Osborne Barbara Fried Robert L. Oakley student group,Women in Information Technology (WIT). William T. Peters Theresa A. Fritz James J. O’Connell Ann H. Pollock Patty A. Gallagher and Melissa C. O’Connell As plans progress toward the school’s move to its new location, Parker-Johnson is excited Robert K. Oermann Janet S. Rao Carl A. Metosky about the opportunity to be personally involved in shaping the building’s character.“It’s neces- Gretchen G. Roberts Jim A. Gazda Carol R. Oestrich Jeffrey Scheer James V. Gearhart Sakae K. Okuda sary to give some thought to the aesthetic environment of a place where a lot of technical Carol R. Shama Thomas J. Gearty Jr. Wendy Christine Oliver Katherine P.Sommers Mr. and Mrs. Anthony C. Marsha and Michael Olshan thinking is going on,” she says.“One of the reasons people go to Syracuse University is to get Mary S.Van Buren Gholz Jr. Elizabeth B. Owens a liberal arts education.We should never lose sight of the fact that you can get only so far in Amy E.Walsh John C. Glaviano Susan C. Palmieri business—or in your life—on your technical skills and knowledge.”  * Members have made provision for the school in their wills or through other planned gifts. FALL 2003 SYRACUSE UNIVERSITY | SCHOOL OF INFORMATION STUDIES HOME16 PAGE

New Summer Course Explores International Information Issues

MARGARET COSTELLO, EDITOR

new course in the School of The course is offered in cooperation with the International Busi- Information Studies has stu- ness Seminars (IBS) in Scottsdale, Arizona. To institute the course, Adents sipping champagne in Kaarst-Brown worked with IBS director Daniel C. Brenenstuhl, who Paris, climbing mountains in Austria, makes the travel and hotel arrangements and develops the itinerary for eating Belgian chocolate, and strolling each overseas excursion. The School of Information Studies was the ancient alleys of Prague, as well as responsible for creating its own academic details, including course cred- chatting with European diplomats it, content, and tuition. Students must pay for the trip in addition to the and senior executives at internation- tuition associated with the course, but participants say it’s worth the al companies. It’s not a bad way to extra money. earn three credits and fulfill the “I am so glad I was able to take advantage of the opportunity to trav- internship requirement in several of el and attend the seminar,” says Amy Swindon G’03, who graduated the school’s degree programs. The from the information management master’s degree program in August. International Information Issues “I learned a lot about how different organizations conduct business— Seminar offers students from more from the small winery in Switzerland to the large tech company, like than a dozen American universities, Oracle in London. The variety of organizations and industries added whose interests range from finance to the flavor of the experience and enabled us to compare and contrast and marketing to international policy the similarities and differences among them. I also learned about other 1 and information technology, a 3 /2- people and their countries, which helped me grow as a person.” week trip to 12 large companies in a Swindon was one of three graduate students in the School of half-dozen European countries. Information Studies who enrolled in the course last summer, and their “This course offers students a positive feedback has encouraged the school to open the seminar to ris- Professor Michelle once in a lifetime opportunity to travel through Europe with access ing junior and senior undergraduates. “It’s an amazing experience, and Kaarst-Brown and a to top executives at companies representing the major business sec- we want to encourage more students to enroll in this,” Kaarst-Brown busload of students tors—agriculture, finance, government and nonprofit, consumer, and says. “Given our school’s interest in global business and policy and with wait to enter France manufacturing,” says course instructor Michelle Kaarst-Brown, an assis- our strong international faculty and student population, this seminar at the Swiss border. tant professor in the school. “Students come away with more than just seems like a perfect fit for our students.” The group visited six classroom lessons. They see a slice of life in each of the countries and For more information about the course, contact Kaarst-Brown at countries during the return home with a broader view of the world culturally.” [email protected] or Kathy Allen at [email protected].  trip last summer. NY GE A OFIT ORG. CUSE, POST AID .S. P CUSE UNIVERSITY U SYRA NONPR SYRA GE A TION THE INFORMA mation Studies School of Infor THE ORIGINAL SCHOOL FOR echnology CUSE UNIVERSITY T SYRA sity or Science and mation Studies er or acuse Univ acuse NY 13244 4-206 Center f Syr School of Inf Syr