The digital lives of refugees: How displaced populations use mobile phones and what gets in the way Copyright © 2019 GSM Association The Digital Lives of Refugees GSMA Mobile for Humanitarian Innovation The GSMA represents the interests of mobile operators The GSMA Mobile for Humanitarian Innovation programme worldwide, uniting more than 750 operators with nearly works to accelerate the delivery and impact of digital 400 companies in the broader mobile ecosystem, humanitarian assistance. This will be achieved by building including handset and device makers, software companies, a learning and research agenda to inform the future of equipment providers and internet companies, as well as digital humanitarian response, catalysing partnerships organisations in adjacent industry sectors. The GSMA also and innovation for new digital humanitarian services, Contents produces the industry-leading MWC events held annually in advocating for enabling policy environments, monitoring Barcelona, Los Angeles and Shanghai, as well as the Mobile and evaluating performance, disseminating insights and 360 Series of regional conferences. profiling achievements. The programme is supported by the Executive summary 2 UK Department for International Development. 1. Introduction 6 For more information, please visit the GSMA corporate 2. Research contexts: Jordan, Rwanda and Uganda 10 website at www.gsma.com Learn more at www.gsma.com/m4h or contact us at 3. Mobile technology in refugee contexts 18
[email protected] Follow the GSMA on Twitter: @GSMA 4. Gender and inclusivity 30 Follow GSMA Mobile for Development on 5. Mobile financial services 42 Twitter: @GSMAm4d 6. Mobile-enabled utilities 54 7. Digital identity 64 8. Food security and climate change 72 9.