Guide to Later Life in North Yorkshire & Darlington
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Guide to later life in North Yorkshire & Darlington Jo Denison Photography Helping older people to Love Later Life Contents Contents 4 Age UK North Yorkshire & Darlington - Introduction 5 - 9 Age UK North Yorkshire & Darlington - Our services 10 - 12 Staying physically active 13 Keeping mobile and preventing falls 14 - 16 Volunteering may boost mental wellbeing in older adults 17 - 18 Your right to social care and support 19 - 21 Planning for your future care needs 22 - 23 Choosing care services 24 - 27 Funding care 28 - 32 Care services in your home 33 - 39 Care homes Disclaimer: Although every effort has been made to ensure that the information in this guide was correct at press time, Age UK North Yorkshire & Darlington and Sure Media Ltd do not assume and hereby disclaim any liability to any party for any loss, damage, or disruption caused by any errors or omissions, whether such errors or omissions result from negligence, accident, or any other cause. Although Age UK North Yorkshire & Darlington & Sure Media Ltd would like to thank the sponsors for their support in this publication, their inclusion within this publication does not imply any recommendation or endorsements as to the goods or services they may supply. Age UK North Yorkshire & Darlington has received no financial payments from any sponsors or supporters in the production of this guide. December 2020. Data source CQC & NHS. To feature within a publication or for further information please contact: [email protected] 3 Introduction Introduction Welcome to the first edition of our information guide about the services we offer to help you live well in later life. It’s been a challenging year for us all and we As your local Age UK, we are here to help know there’s never been a more important you live as well as possible in your later years time to look after the loved ones in our and enjoy the company and friendship of our community. organisation. This new guide is designed to make sure you I hope you enjoy our new guide and you find all and family are aware of the wide range of the information you need to hand. services we offer in an area stretching across North Yorkshire and Darlington. Warm wishes, Helen Age UK North Yorkshire & Darlington is your local independent charity that works in partnership with Age UK nationally, and we offer support and advice to older people in Darlington, Hambleton, Harrogate & District, Richmondshire and South Craven. Together with our community partners, we offer impartial information and advice, telephone befriending and vital support services, fun activities and hot meals that can be delivered to your door. Our friendly team of staff and volunteers are on hand to talk to Age UK North Yorkshire you, to welcome you back to our centres and & Darlington to help you find the services and support you need. Head Office: Bradbury House, Beaumont Street West, Darlington DL1 5SX 01325 362832 [email protected] www.ageuknyd.org.uk 4 Age UK North Yorkshire & Darlington Age UK North Yorkshire & Darlington Our Care Services Our service can help with: • Assistance with bathing and showering • Help getting out of bed and getting undressed/dressed • Meal preparation • Escort service to appointments • Shopping service • Light housework & household tasks • Laundry & ironing • Support with medication This service is currently only available in We believe putting people first delivers the Darlington and is priced at £17 per hour. best quality care. This is why you and your loved ones are at the heart of everything that People using our care services can be confident we do. that our care staff are trained to a high standard. All care support workers undertake We recognise that everyone is an individual an enhanced disclosure and barring service with their own unique set of care needs, which check and we obtain two recent references to is why we work as a partnership with you and ensure our customers safety. All of our care your loved ones to create a tailored package support workers complete the Care Certificate of support to ensure that all of your needs Standards within the first twelve weeks of are met. Care at Home is available to anyone employment. who requires assistance in their own home. Our services are tailor-made to meet our We provide additional training for our customer’s needs and are regulated by the team to ensure individual needs are met, Care Quality Commission (CQC). Our staff are including: recruited for their desire to support people to • Safeguarding adults at risk remain independent at home. They are trained to a high standard in providing care and a full • First Aid background check is completed. • Infection control We believe that the only way to give the best • Dignity & respect quality of care is to allow our care team the • Continence management time to support people to be independent. This is beneficial for both the person receiving • Medication awareness support and the carers, who always have time • Dementia Friends to chat and give the best possible service. To enquire please call 01325 362832 Jo Denison Photography 5 Age UK North Yorkshire & Darlington Age UK North Yorkshire & Darlington Meals at Home Service • Fish cake with new potatoes, peas and sweetcorn smothered in parsley sauce with Bread and butter pudding and custard • Roast chicken, stuffing served with new potatoes with seasonal potatoes with Sticky toffee pudding and custard How much does the service cost? Our meals cost £6.50 each which includes all delivery costs, we can take cash on delivery or we can set up a monthly payment by bank transfer or by credit or debit card through an email link. Payments can be made by yourself or someone else, such as a family member New for 2020 is our Hot Meals Service, acting on your behalf. launched at the start of the Coronavirus Do I need to order a meal everyday? pandemic in April to ensure that all older people were able to access at least one hot, No, as a customer you have complete choice nutritious meal a day. over when you receive your meals. We are very flexible and will take bookings and This lunchtime meal is designed to be a cancellations up to 11am on the day that the balanced and nutritious two course meal with meal is coming. (please note that we can’t take traditional fayre. bookings on the weekend but do have a duty The meals come delivered hot and ready to manager on call to deal with any problems). eat in a foil tray to ensure that they keep hot Where are the meals available? and are well presented when reaching you. The round foils can even be used as a plate to save The meals are available in the following washing up! Our in house 5 star hygiene rated areas: kitchens can cater for most common allergies • Darlington Borough and meals. • Richmond and the surrounding villages The service will be delivered to your home by trained staff and volunteers who are trained • Northallerton and the surrounding villages in handling your food hygienically. We keep all • Skipton and South Craven staff and volunteers up to date with the latest (Monday to Friday only) best practice surrounding infection control and How do I order? food hygiene. Sample Menu: Call 01325 741492 for Darlington, Northallerton and Richmond or 01756 • Sausage and mash with Yorkshire pudding 529654 for Skipton between 9am-4pm and seasonal vegetables Monday to Friday, or email catering@ with Syrup sponge and custard ageuknyd.org.uk • Cottage pie and vegetables with Chocolate sponge and custard 6 Age UK North Yorkshire & Darlington Age UK North Yorkshire & Darlington Good Friends Service Good Friends is a program that helps people who are 18+ in the local community who are John and Maggie’s Story feeling lonely or isolated. Maggie is a dedicated volunteer Good The aim of the program is to ensure everyone Friend for Age UK North Yorkshire and has a network of support around them to stay Darlington, and John calls her his “guardian well and independent. angel”. Our Good Friend’s service and volunteers can “She’s an absolute godsend,” says John, help people who: whose sight is severely impaired due to macular degeneration. “I honestly don’t • Would like a friendly face to talk to over a cup know what I’d do without her – life would be of tea or a weekly chat over the telephone very lonely.” • Would like support to attend community Maggie, a retired primary school teacher, activities started volunteering for Age UK a year • Would like support with light households ago after picking up a leaflet in Richmond tasks and assistance with shopping Town Hall, appealing for people to befriend veterans. Our volunteers are friendly and willing to help out but are unable to help with personal care “After retiring from teaching, I had time on or provide a sitting service. my hands, and I’d always said I’d do some volunteering,” she recalls. “My dad and The Good Friends team work alongside grandad both served in the Green Howards, other voluntary organisations to provide so I felt I’d at least have something to talk support when needed. The team can also about with veterans.” provide support in other areas of life such as general advice around benefits and housing, After contacting Age UK, she began as a information about activities in your area, and telephone befriender, having regular chats signposting to other services. with John. To access the Good Friends service call “We just clicked, and it grew from there,” 01325 362832 between 9am-4pm Monday to says Maggie, who lives in Richmond.