Shropshire Choices Support Finder 2016/17 Adult Care and Support Services

In association with:

Helping you to make the right choice to remain independent and stay well.

The comprehensive guide to choosing and paying for care and support • Home support • Specialist care • Useful contacts • Care homes

In association with: The Uplands KIND CARING Multi-award winning family owned Care Home FRIENDLY

The Uplands at Oxon is your very best choice for care EXPERIENCED with nursing in Shropshire. Set in glorious countryside, it provides spacious single en suite rooms with outstanding facilities, and offers the highest standards of dementia PROFESSIONAL nursing and care for those with long term conditions.

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The Uplands is owned and operated by Marches Care Ltd, part of the Marches Care Group. Contents

Welcome from Shropshire Council 4 Direct Payments 36 Areas covered by this Directory 5 Personal Care Assistants (PAs) 37 Individual Service Funds 37 Getting out and about 5 Council Managed Funds 37 Gusto – Community Active Group 5 Shropshire Wheelchair Users Group (SWUG) 5 I care for someone 38 Community transport 7 Carers Support Service 38 Transport concessions 8 Carers Emergency Response Service (CERS) 38 Young Carers 38 Health and wellbeing 8 Local Support Swap 39 Wellbeing and friendship services 8 Carers Direct 39 Shropshire Choices 9 Healthy Shropshire 10 Concerned about abuse 39 Physical activity 10 Safeguarding adults who are at risk of abuse or Alcohol/drug misuse 13 neglect 39 Slips, trips and falls 13 Specialist care 40 Shropshire libraries – Books on Prescription 13 Learning and physical disabilities 40 Shropshire Wheelchair and Posture Service 14 Mental health 41 Community links 14 Shropshire Independent Advocacy Service (SIAS) 41 Sensory impairment service 15 Dementia care 41 I want to be independent 15 Residential dementia care checklist 43 Peer Counselling Advocacy Services (PCAS) 15 End of life care 44 Online food shopping 16 Having your say 44 Adapting your home 16 Inspecting and regulating care services 44 Making life easier at home 17 Comments, compliments or complaints 45 Assistive Technology 21 Making It Real 46 Getting the help you need 22 Healthwatch Shropshire 46 Let's Talk Local 22 How solicitors can help 46 Planning your support 22 Useful local contacts 48 Support options 23 Home care agency checklist 25 This Directory’s free helpline 48 Care homes checklist 26 Care homes and care homes with nursing 52 Home care providers 29 Index 60 Money matters 34 Financial assessments 34 All the listings in this publication of Additional income you may be entitled to 34 care homes, care homes with nursing NHS Funded Care 35 and home care providers are supplied by the Care Quality Commission (CQC) and neither Shropshire Council nor Care Self-funding advice 35 Choices can be held liable for any errors or omissions. The Running out of money 35 information contained in this Directory was correct at the Top-ups 36 time of going to print. The inclusion of advertisements for Seeking financial advice 36 homes and agencies in this Support Finder does not act as an endorsement or recommendation by Shropshire Council. Personal Budgets 36

To obtain extra copies of this Directory, free of charge, call Shropshire Council’s Customer Services on 0345 678 9005 or email [email protected]

This Directory is available electronically at www.carechoices.co.uk. Alternative formats For those requiring the information in spoken word, there is also a Browsealoud option.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from Shropshire Council

A message from Adult Social Care and Public Health

Welcome to the annual edition of the Shropshire We are also very proud to introduce our new Support Finder 2016/17, which provides information Shropshire Choices website, recently launched to on support and care for adults across the county. help you make the right choices and to remain independent and well. Shropshire Choices provides Social care is an important issue for everyone, information about a wide range of sources of help regardless of age, health or personal circumstances, and support, including independent financial advice and Shropshire Council is committed to helping our and information about care homes and housing most vulnerable people, their families and carers to options. It can also help with getting out and about; get help as soon as they can. keeping safe; health and wellbeing; employment and volunteering opportunities; and being a carer. The We aim to help people in Shropshire by supporting website provides a resource directory of organisations and promoting stronger, more resilient communities across Shropshire to enable you to make the right so that you can live a healthier, longer and more choice to remain independent and stay well. independent life and be safe from harm; and do this Organisations can add, manage and update their in a way that means you have to rely on us less. own information absolutely free of charge.

We adopt an early help and prevention approach We want to enable people’s aspirations to flourish, that enables you to get the right support at the right whether those aspirations are to cook your own time, focusing on what you can do rather than what meals, go shopping or find employment. We want you can’t. We do this by integrating our services and you to remain independent for as long as possible. working more closely with the health, community We hope that our Shropshire Support Finder and and voluntary sectors to support independent living. Shropshire Choices website provide you or the person you care for with the information and advice We want you to have a positive experience when you need to find the right support. seeking advice to help you live more independently. You can start by talking to us – either via the First Visit Shropshire Choices at Point of Contact team or a Let’s Talk Local session. www.shropshirechoices.co.uk

This Support Finder is another place where you can find information to help you get the support that’s right for you. This guide is full of support services, voluntary organisations and community-based solutions that are available across Shropshire to help you or a loved one lead the life you want as well as maintaining or regaining independence. It is designed to give you help and advice so that you can Andy Begley find your own way to meet any needs for support Director of Adult Services and care. You might want to know how to find Shropshire Council support and care to help you live at home, and how Tel: 0345 678 9044 much you might pay for it, or how to find the right Email: [email protected] place to live. Web: www.shropshire.gov.uk

To access information about community groups, clubs, societies, organisations, and much more, visit the resource directory on www.shropshirechoices.co.uk

4 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Areas covered by this Directory

Home care providers Whitchurch n All regions 29 Ellesmere A41 A5 Market Drayton A495 A49 Care home listings Oswestry A528 Wem n North Shropshire 52 A53 A483 n Central Shropshire 55 A5 n South Shropshire 58 Shrewsbury

Care homes with nursing listings A5 M54 A488 n North Shropshire 54 Shifnal n Central Shropshire 57 A49 Much Wenlock n South Shropshire 59 A442 Church A458 Stretton Contains Ordnance Survey data © Crown copyright and database right 2014 Bridgnorth Bishop’s A489 Castle

A488 Craven Arms A49 Ludlow

Getting out and about

Getting out and about is important for maintaining For more information visit independence. This section provides details of some www.shropshirechoices.org.uk/ groups that could help you to meet new people, as iwanttogetoutandabout well as information about community transport to help prevent isolation.

Gusto – Community Active Group

Organised through Shropshire Rural cocktail evenings, photography and art classes. Community Council, Gusto is a Members can also become a host for any activities network of active people who meet they enjoy and want to share with others. regularly and enjoy participating in activities together. These include social events For further information, please call 01743 360641, like theatre trips, cycling, dog walking, going to email [email protected] or visit the cinema and meeting for lunch or fine dining, www.shropshire-rcc.org.uk

Shropshire Wheelchair Users Group (SWUG)

SWUG is a proactive organisation promoting group meets on the first Thursday of every month positive change for wheelchair users and their (except August). carers and supporting independence. It arranges meetings, group activities and social events as well For more details, call 01743 350460 or email [email protected] as signposting and organising wheelchair repairs. The

Visit www.carechoices.co.uk for further assistance with your search for care 5 Discover

near you

Making care a positive and rewarding choice Contact us to find out more about our newest residential Improving the lives of those using our services by providing quality, and nursing home, innovative and inclusive care that respects the individual, Coverage Care NOW Montgomery House, is a not-for-profit, multi award-winning organisation with care services OPEN in Shrewsbury. throughout Shropshire, Telford & Wrekin.

“...everyone using our services enjoys the best possible quality of life...” “...a highly skilled and motivated team...“

Head Office: Coverage Care Services Ltd, Allison House, Oxon Business Park, Shrewsbury, Shropshire, SY3 5HJ locations to Tel: 01743 283 200 feel at home. www.coveragecareservices.co.uk twitter.com/coveragecare facebook.com/coveragecare Community transport

Community transport groups are independent Much Wenlock in Shropshire. A friendly door-to-door charities or voluntary organisations working to service, reliable for people who don’t have alternative support local people. This service is for people who means of transport or who have other difficulties in may not be able to use, or may not have access to, getting out. Helping you to attend local clubs, non- public transport. This may include people who can’t profit-making groups, meetings and other social events walk to a bus stop and may need assistance to travel, and day trips. Individual membership is £5 a year. or it could be someone living in a rural area where public transport is not available. For more information, call 01952 881145, email [email protected] or visit North Salop Wheelers www.friendlybus.co.uk A community transport minibus service providing accessible, affordable transport to isolated people within North Shropshire. The ring and ride service Other useful community transport contacts is accessible for young people and the elderly, Bishop’s Castle Dial a Ride and covers rural villages around Wem, Whitchurch, Tel: 01588 638350 Market Drayton and Telford on a weekly basis. Email: [email protected] The minibus is also available by arrangement for hospital and doctor appointments, excursions, clubs, Bridgnorth Community Transport societies and youth groups. Tel: 01746 768539 Discover Email: [email protected] For more information, call 01948 880037/07943 Church Stretton Area – Ring and Ride 275757 or visit www.northsalopwheelers.co.uk Tel: 01694 720025 Email: [email protected] near you Shropshire Community Transport Consortium Clun Valley Traveller Shropshire Community Transport Tel: 01584 700907 Consortium is made up of eight Email: ludlowtraveller@shrewsburydialaride. independent charities and voluntary org.uk Making care a positive organisations, all providing door-to- door transport throughout Shropshire. The service Corvedale Buzzard and rewarding choice is available for those who have no access to public Tel: 01584 700907 Contact us to find out more transport or find it too difficult. The consortium has Email: ludlowtraveller@shrewsburydialaride. about our newest residential Improving the lives of those using our services by providing quality, 26 mini buses, ranging from eight to 16 seats, all org.uk and nursing home, innovative and inclusive care that respects the individual, Coverage Care fully accessible for wheelchairs, and a range of cars. NOW Montgomery House, is a not-for-profit, multi award-winning organisation with care services Oswestry Dial a Ride It also helps groups and individuals to events and Tel: 01691 671571 OPEN in Shrewsbury. throughout Shropshire, Telford & Wrekin. activities such as the theatre, sports, music, WI and Email: [email protected] social groups. Shrewsbury Dial a Ride Tel: 01743 450270 or 01743 450350 For more information, call 07772 964517, email “...everyone using our services enjoys the best possible quality of life...” Email: [email protected] “...a highly skilled and motivated team...“ [email protected] or visit www.shropshirecommunitytransport. The Ludlow Traveller Head Office: org.uk Tel: 01584 700907 Coverage Care Services Ltd, Email: ludlowtraveller@shrewsburydialaride. Allison House, Oxon Business Park, org.uk Shrewsbury, Shropshire, SY3 5HJ The Friendly Bus Service A community-based organisation Tel: 01743 283 200 For more information about public transport locations to providing transport for rural feel at home. www.coveragecareservices.co.uk services and journey planning, visit twitter.com/coveragecare communities in and around the www.travelinemidlands.co.uk facebook.com/coveragecare neighbouring towns of Broseley and

Visit www.carechoices.co.uk for further assistance with your search for care 7 Transport concessions

Blue Badges Railcards This scheme provides those with severe walking A railcard will give you discounts on rail fares, online disabilities a variety of parking concessions, such or from a staffed rail station. There are several schemes as free parking or being able to park closer to a for passengers with different needs, including carers. destination. People who are registered blind and You can purchase railcards online as well as get help who have severe disabilities in both upper limbs may planning your journey and check ticket prices. also be eligible. For more information call 0844 871 4036, email The badge is for passengers and drivers. Badges [email protected] or visit will not be issued to those who are temporarily www.nationalrail.co.uk incapacitated, for example recovering from surgery such as a hip replacement. Bus passes A concessionary travel scheme run by Shropshire To check your eligibility or to apply or renew your Council offers free or discounted travel on local blue badge, you can download the appropriate public transport for those who are over 63-65 years application form from the website below or contact old or for those with a disability. the Customer Service Centre on 0345 678 9014. To find out if you are eligible for one of the schemes For more information, visit new.shropshire.gov. and how to apply, visit www.shropshire. uk/parking/blue-badge-parking-scheme gov.uk/concessionary-travel-scheme Health and wellbeing

Wellbeing and friendship services

Age UK Shropshire Telford and Wrekin enjoy sharing experiences and offering a supportive Age UK Shropshire Telford and listening ear. Wrekin has many services offering companionship and support for For more information and additional services, call older people. Volunteers can visit 01743 233788, email [email protected]. you in your own home, provide a regular telephone uk or visit www.ageukshropshireandtelford. call or accompany you to social activities in your org.uk neighbourhood, building friendships and sharing experiences. The Royal Voluntary Service (RVS) The RVS supports older people by Home Visiting Service offering practical advice, support and Volunteers can visit older people on a regular basis to friendship. The Good Neighbours prevent loneliness and isolation. They can become a service aims to prevent social isolation new friend who will listen, care and offer confidential and act as a pre-emptive step to keep those who are support. Volunteers can provide regular contact vulnerable out of hospital. RVS also provides hands and encourage activities including going for walks, on support with day-to-day tasks and appointments playing games, watching a film or sharing hobbies. and believes everyone should feel valued and involved, whatever their age. Telephone Buddy Service This service provides regular telephone calls to older For more information, call 0845 608 0122 or visit people who enjoy a friendly chat. Weekly calls can be www.royalvoluntaryservice.org.uk made by a different volunteer each week. Volunteers

8 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Shropshire Choices

Register as a provider Helping you to make the If you are an organisation and would like to right choice to remain promote your services, why not register onto independent and stay well. Shropshire Choices Resource Directory?

By registering onto the directory, organisations Visit www.shropshirechoices.co.uk can add, manage and update their own information Quality local information free of charge. What’s on and where Information on the directory can include: Find the answers you need • Name and address of organisation with a map Money matters facility; Making your own decisions • Contact details and web address; Helping others • Logos; Keeping safe • Service summary details; Are you a provider? Join our Resource Directory. • Opening times and locations you cover; Follow us on Facebook and Twitter for news and events • Accessibility details;

• Hyperlinks to social media and other platforms including CQC reports; Shropshire Choices is an adult social care • Promotional material, such as leaflets, website providing newsletters and flyers as well as feedback from information and advice to help adults and carers to customers and testimonials; make the right choice to remain independent and • Minutes, agendas, booklets; and stay well. • Products and services and costs. The site has been designed and developed using feedback given by users of services and their carers, to ensure the website is easy to navigate for you. Register as a Personal Care Assistant If you are a Personal Care Assistant (PA) and A wealth of information is included about a wide looking for employment, you can also register on range of sources of help and support, which is the Shropshire Choices Resource Directory and designed to enable individuals to make informed create an individual professional profile for free. decisions. Once registered, you will receive an email with a password to go into your account and update The site also includes a resource directory where information. individuals are able to search and download information and leaflets from local organisations. To register as a provider or PA go to The aim is to provide adults and carers in Shropshire www.shropshirechoices.org.uk with more choice and control over their social care /resourcedirectory or, for more information, and health needs, and self-serve wherever possible, email [email protected] thus enabling them to live independently for longer.

Visit www.carechoices.co.uk for further assistance with your search for care 9 Healthy Shropshire

Many of us think our lifestyles could Help2Slim be healthier and Healthy Shropshire Maintaining a healthy weight is important for good has been designed with this in mind. health, as being overweight can increase your risk The aim is to help anyone who wants to make positive of developing health conditions including coronary changes by providing a wealth of information on heart disease, stroke, type 2 diabetes, osteoarthritis and support available to improve the health of individuals. some types of cancer. Help2Slim offers free support to help you lose weight and keep it off. Advisers support Help2Change you to make small sustainable changes that fit with Help2Change provides free support delivered by you and your lifestyle. specialist Help2Change advisers in a range of venues, including GP surgeries, pharmacies, community NHS Health Check venues, hospitals and supermarkets in Shropshire. This programme has been developed to prevent heart disease, diabetes, stroke and kidney disease. If you Help2Quit are between 40 and 74 years old and are not already Help2Quit is the local stop smoking service in diagnosed with one of these conditions, you will be Shropshire. It offers free support delivered by stop invited by your GP once every five years to have a smoking specialists, including practice nurses, check to assess your risk. If necessary, you will be given midwives, pharmacists and school nurses. advice to help reduce or manage your risk of disease.

The service is available in almost all GP surgeries and Healthy eating is also provided in many pharmacies, community Maintaining a healthy diet provides you with the venues, hospitals and selected supermarkets and energy and nutrition you need. It improves your is very successful. By using a combination of stop physical and mental health and wellbeing and smoking medicine, along with specialist help and provides protective health benefits against a range of support from Help2Quit, individuals are up to four health conditions including heart disease, stroke, type times more likely to successfully go smoke free than 2 diabetes and some cancers. when trying to quit without support.

Around 1 in 20 adults uses electronic cigarettes. Whilst For more information on Help2 programmes, NHS they are not risk free, they are considered to be less Health Checks and practices delivering the service harmful than smoking. Smokers who want to use them visit www.healthyshropshire.co.uk or call to quit smoking are encouraged to contact Help2Quit. 0345 678 9025.

Physical activity

Move more, sit less! Physical activity has such Energize Shropshire, Telford and Wrekin enormous benefits to our health. Our bodies are The County Sports Partnership for not designed to sit for long periods and being Shropshire, Telford and Wrekin. It physically active is one of the best ways to look works with organisations to give after yourself and your quality of life. Everyone everyone access to sport and physical activities, needs to sit less and move more. It’s easier to do whatever their level of interest or ability. Energize this by building activity into your daily life and believes in encouraging and motivating people to taking up activities you enjoy. give different sports and activities a go and offers a wide range of services and information to achieve this. Healthy Shropshire can help find what works best for For more information, call 01743 297191, email you. It can also find ‘start up’ Active4Health activities, [email protected] or visit including exercise on referral programmes, walking www.energizestw.org.uk groups and exercise classes in local areas.

10 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Representing and supporting Care Providers in Shropshire, Telford & Wrekin We are committed to supporting & promoting excellent, ethical and best value Social and Health Care Services in Shropshire and Telford & Wrekin To help deliver excellence we: Work in partnership with local Help individual authorities, health trusts and Keep members updated members with business others, representing members to on legislative, policy systems and regulatory help shape and develop and best practice compliance the sector developments SPIC works in a way that safeguards Develop and provide the human rights of all those who may high quality training for need, use or work in care services and Put those needing Provide a DBS the care workforce supports its members to deliver support at the centre (pre-employment services that place people’s rights at the centre of their decision making of everything we do check) service Contact us Tel: 01743 860011 SPIC is a not for Email: [email protected] pro t company Carethe Ladder Website: www.spic.co.uk

WiltshireWiltshire FarmFarm FoodsFoods makemake overover 150150 meals meals thatthat areare gluten-free,gluten-free, hasslehassle freefree andand delivereddelivered free.free.

Gluten-FreeGluten-Free Menu Menu Pack Pack only only £24. £24.9595 You’dYou’d struggle struggle to to find find just just one one gluten-free gluten-free meal meal on on your your average average restaurantrestaurant menu menu – – whereas whereas you’ll you’ll find find over over 150 150 on on ours. ours. That’s That’s 7 7main main courses: courses: Braised Braised Beef Beef in in Rich Rich Sauce,Sauce, Roast Roast Pork Pork with with Cider Cider & & Apple Apple realreal choice choice and and real real convenience. convenience. Gravy,Gravy, Diced Diced Beef Beef Chilli, Chilli, Chicken Chicken Korma, Korma, SalmonSalmon & & Broccoli Broccoli Supreme, Supreme, Chicken Chicken & & FromFrom Diced Diced Beef Beef Chilli Chilli to to Rice Rice Pudding, Pudding, each each dish dish is is made made using using VegetableVegetable Casserole, Casserole, Butternut Butternut Squash Squash tastytasty ingredients ingredients that that are are perfectly perfectly cooked cooked then then quick-frozen quick-frozen to to andand Butterbean Butterbean Stew Stew locklock the the goodness goodness in. in. Order Order your your special special Gluten-Free Gluten-Free Menu Menu ORDERORDER CODE: CODE: GF11 GF11 PackPack and and taste taste some some of of the the great great meals meals on on offer. offer. All All available available no-contract,no-contract, no-commitment no-commitment and and with with free free delivery. delivery. Just Just order order whatwhat you you want, want, when when you you want. want.

CallCall us us today today for for your your FREE FREE brochure brochure 0195229922201952299222 BraisedBraised Beef Beef in in Rich Rich Sauce Sauce £4. £4.9595 wiltshirefarmfoods.comwiltshirefarmfoods.com

Visit www.carechoices.co.uk for further assistance with your search for care 11 ALSO FROM THE PUBLISHER OF THIS SUPPORT FINDER

THE HANDBOOK FOR RELATIVES

YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

HOW WILL I D IT? KNO OR W FF WE AFFO WH A CAN RD IT IC E ? H W ? ? WHA T N E IONS T IF M HO O A IC PT UM W C C O O CHO W H H RE TO OSE? DO O C A ICH E IL O G C H W S L S ? W NS? W H N E N E TIO HA A ’ I E E O H W OP T I T T K ? T O E F M N R R R E TH IF A W G E N A AR E C U G O W K C AT A M I H A R H R R W E I E E D M A A H W O E T H L ICE? O A W T ’ T T O H P E T L H O E K N I W T ? H I A E ? C S F I E S G W O N E H W R E HOOS I N C E N C M E K A C ? I ’ T I O L T W O T S H L U O A W H W T O ? A R H C

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*While stocks last Alcohol/drug misuse ALSO FROM THE PUBLISHER OF THIS SUPPORT FINDER The Drugs and Alcohol Action Team (DAAT) is health and wellbeing of disadvantaged and vulnerable responsible for commissioning and co-ordinating people, and Addaction, one of the UK’s leading and a high-quality substance misuse system across largest specialist drug, alcohol and mental health Shropshire. Working as part of the Safer Stronger treatment charities. The partnership provides a one- Communities Partnership, the team aims to reduce stop treatment service. The service is located at Crown the harm caused by substance misuse to individuals, House in Shrewsbury and is also based at hubs in their families and communities. Oswestry, Whitchurch, Ludlow and Bridgnorth.

THE HANDBOOK FOR RELATIVES The Shropshire Recovery Partnership is a partnership For more information, call 01743 294700 or email between Active, Rehabilitation, Counselling and [email protected] YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS Health (ARCH), a charity dedicated to enhancing the OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE. Slips, trips and falls We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select. We are all prone to tripping over or falling, but our Tips to prevent a fall in the home: risk increases as we get older. However, we can take • Manage your medicines; some medicines can steps to reduce our risk and stay safe. make you feel faint or affect your balance; HOW WILL I D IT? KNO • Wear well-fitting shoes and slippers; OR W FF WE AFFO WH There are lots of simple things you can do to help A CAN RD IT IC E ? H • Fix loose carpets and rugs; W ? ? WHA T stay steady on your feet. To check your own strength N E IONS T IF M HO O A IC PT UM W C • Use non-slip matts in the bathroom; C O O CHO W H and balance, you can take this simple test at home, H RE TO OSE? DO O C A ICH E IL O G C H W S L S visit www.csp.org.uk/publications/get-go-guide- • Mop up spills to avoid wet floors; and ? W NS? W H N E N E PTIO HAT A ’ I E E O H W O I T T K ? staying-steady T O E F M N • Get help moving items that are heavy or difficult. R R R E TH IF A W G E N A AR E C U G O W K C AT A M I H A R H R R W E I E E D M A A H W O E T H L ICE? O A W T ’ T T O H P E T L H O E K If you are worried about falling, or have fallen Getting help N I W T ? H I A E ? C S F I E S G W O N E H W R E HOOS I N C E N C M recently, don’t ignore it. Speak to your GP to look at E ’ If you are worried about getting help after falling, K A C ? I T I O L T W O T S H L U O A W H W T O ? A R H C

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Shropshire libraries – Books on Prescription

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O ? I E C Books on Prescription (BOP) is a scheme offered stress and worry. There are also books for people by Shropshire libraries, in partnership with living with dementia, people caring for someone Shropshire Clinical Commissioning Group, where living with dementia, or those who want to find TO CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), GPs ‘prescribe’ self-help books to their patients. out more about the condition. JUST CALL OUR HELPLINE 0800 389 2077* Books have been carefully selected by health professionals and complement local health The books are also available for anyone who is services. a member of the library without having been WWW.CARESELECT.CO.UK prescribed it. Talk to your GP if you would like to The books cover a wide range of common topics know more or visit www.shropshire.gov.uk for including anxiety, anger, depression, self-esteem, more information about local libraries.

*While stocks last Visit www.carechoices.co.uk for further assistance with your search for care 13 Shropshire Wheelchair and Posture Service

Shropshire Wheelchair and Posture Service all ages with permanent disabilities. For more provides basic mobility support for people of information, call 01743 444051.

Community links

Community Enablement Team Shropshire Family Information Service (FIS) Shropshire Council’s Community Shropshire FIS provides free Enablement Team supports people to information and advice on all aspects take control of their lives and to live in of family life. From expecting a a place where they feel happy and safe, baby, to having young children or with a sense of pride and ownership. teenagers, the FIS can support parents, carers or any other family member. Community Enablement Officers are located across Shropshire and work very closely with the Its online directory provides information on local and elected Shropshire councillors and town and parish national organisations offering advice and support councils. They help communities to engage with and on some of the issues or concerns any family may understand local priorities and make the most of encounter, including a wide range of information the economic, social and environmental challenges for parents of children with disabilities or additional which face them, through local activities and action. needs.

To contact the Community Enablement Team, Local activities within Shropshire are also promoted call 01743 253077, email to encourage children of all abilities to get active and [email protected] socialise, where they can learn new skills and make or visit www.shropshirechoices.org.uk/ new friends. resilientcommunities To find out more, call 01743 254400 or email The Voluntary and Community Sector [email protected] Assembly The Shropshire Voluntary and Community Sector Assembly (VCSA) brings together Shropshire Rural Community Council (RCC) a diverse range of voluntary and Shropshire RCC is a local charity and membership community sector groups and organisation which helps people who live and organisations to maximise energy, ideas work in Shropshire to make life easier and more and resources to provide a strong collective voice. manageable for themselves and for their community.

The VCSA aims to improve representation of It is committed to making Shropshire a great place voluntary, community and social enterprise for everyone to live, no matter what challenges organisations and build partnerships with public they face, and has a strong track record for and private sector organisations to meet the needs delivering a wide range of quality services and local of local groups and communities. projects, often working in partnership with other organisations. Joining the VCSA is free. To download a membership form or to access the information pack, including eligibility criteria, please visit the For more information on the services Shropshire website. To contact the VCSA, call 01743 258521, RCC provides, call 01743 360641, email email [email protected] or visit [email protected] or visit www.vcsvoice.org www.shropshire-rcc.org.uk

14 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Sensory impairment service

The sensory impairment service in Shropshire works Vision Technology with people who are: and Training Shropshire

• Hard of hearing; We offer advice, support and assessments throughout the Shropshire Council area on • Deaf with speech; all aspects of visual impairment to help people regain their independence through • Deaf without speech; the use of technology. Low vision equipment includes: • Severely sight impaired/blind; • Desk and portable electronic magniﬁers • Screen reading and magniﬁcation software • Sight impaired/partially sighted; or • Voice activated software Tel: 01743 257745 • Large Keyboards and monitors or 257746 • Deaf blind or have a dual sensory impairment. • ReadEasy scanners www.shropshire.gov.uk

Helena Lane, 20 Halmet Road, Ludlow SY8 2NP • Follow us @VTTShrop A duty officer is available from 8.45am to 5pm Monday to Thursday and 8.45am to 4pm on Friday to assist people who telephone, fax or textphone your independence in your own home. the service. We have drop-in days where you can get advice You have a right to choose to be registered as: about equipment, and try equipment out before • Hard of hearing, deaf with speech, deaf without committing to buy. speech; or Sensory Impairment Team • Severely sight impaired/blind, sight impaired/ Shropshire Council, Sensory Impairment Team, partially sighted following your hospital eye William Farr House Site, Partnership House, consultant completing a certificate of visual Mytton Oak Road, Shrewsbury SY3 8XL impairment. Tel: 01743 277698/9 Email: [email protected] We can offer you an assessment to help you maintain I want to be independent

Shropshire Council wants everyone to remain independent for as long as possible. If you have concerns about remaining independent in your home, there are options you can explore to help you remain safe, secure and warm.

For more information, visit www.shropshirechoices.org.uk/ iwanttostayindependent

Peer Counselling Advocacy Services (PCAS)

Shropshire PCAS enables to make informed decisions and to access services adults with any disability or and information to improve personal wellbeing. impairment to maintain personal independence while living within Shropshire. For more information, call 01691 658008, email [email protected] or visit Voluntary advisers are available to provide www.shropshirepcas.co.uk information and support to help vulnerable people

Visit www.carechoices.co.uk for further assistance with your search for care 15 Online food shopping

Most major supermarkets offer online shopping, Tesco Direct click and collect or delivery services and many Tel: 0800 323 4050 also offer shopping by phone. Shropshire also Web: www.tesco.com/direct has independent companies that sell fresh local produce and deliver your shopping to your door. Shropshire’s Own Shropshire’s Own sells fresh, local Asda farm produce and artisan-made foods Tel: 0800 952 6060 including meat and poultry, fresh fruit Web: www.groceries.asda.com and veg, handmade cheeses, farm- fresh milk, freshly-baked bread and Ocado a range of locally-made relishes, sauces and cakes. Tel: 0345 656 1234 Based in its award-winning village shop and Post Email: [email protected] Office in Longden, Shropshire’s Own offers a click Web: www.ocado.com and collect service but is also willing to deliver within Shrewsbury, Church Stretton and the SY5 area. Sainsbury’s Online Tel: 0800 328 1700 For more information, call 01743 860459 or visit Web: www.sainsburys.co.uk www.shropshiresown.co.uk

Adapting your home

If you are a tenant and rent your home, it is always advised to initially contact your landlord for advice To contact the Mears Home when considering adaptations in your home. To find Improvement Service, call 01743 344632, out if you are eligible for support, ring Shropshire email mhishropshire@mearsgroup. Council’s First Point of Contact on 0345 678 9044 and co.uk or visit www.mearsgroup.co.uk ask for an occupational therapy assessment. Disabled Facilities Grant The occupational therapy assessment will identify Following the occupational therapy assessment, your needs and advise on what may help you to your home may need minor or major adaptations to maintain your independence within your home. This maintain your safety and independence. You may be may include adaptations and equipment. able to apply for a Disabled Facilities Grant to help you to achieve this. The occupational therapist will support If you do not meet the eligibility criteria, there you through this process. For more information on the are other options to consider, such as home grant, visit www.gov.uk/disabled-facilities-grants improvement agencies.

Home improvement agencies Home improvement agencies (HIAs) are local non- profit organisations which work specifically for older and less able people. HIAs can tackle, or help you tackle, most kinds of home maintenance, repairs and adaptations.

These services are focused on ensuring your home is fit-for-purpose so you are able to continue living independently for as long as possible.

16 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Making life easier at home

Over the next few pages you will see illustrations identify any problems which might affect you? Can of the main living areas in a home, together with they be resolved using the advice given? If you an information chart for identifying any issues and do require any further information about sourcing how to set about resolving them. products, grants, or getting an assessment, please call Shropshire Council’s First Point of Contact team Have a look at the rooms and chart. Can you on 0345 678 9044.

In the living room

Plug with handle Chair raisers

Easi-reach

WHAT IS DIFFICULT? SIMPLE SOLUTIONS ALTERNATIVE SOLUTIONS

GETTING IN/OUT OF • Place a block of foam in chair base to lift • Buy an electric riser chair CHAIRS you up • Buy a new chair ensuring the height Standing up from sitting is • Buy ready-made chair raisers is right difficult • Take regular, gentle exercise

DIFFICULTY OPENING • Move any unsafe objects to give clear • Install environmental controls or air- AND CLOSING WINDOWS access to windows conditioning Can't reach the windows • Install/purchase a fan • Install appropriate windows Not secure to leave • Buy a tool to open/close windows windows open

CONTROLLING THE • Change the switches for ease of use • Move the heating controls HEATING • Fit a timer switch • Install new or additional heating system Managing your home and • Purchase a standalone heater • Contact Energy Saving Trust for advice body temperature on 0300 1231 234

KEEPING WARM • Use a trolley to transport the fuel for • Insulate your house Insulating your home your fire • Swap to a cheaper heating system Affording fuel • Replace the open fire with a heater • Change to a simpler heating system Carrying fuel • Check eligibility to apply for winter fuel • Contact Energy Saving Trust for advice payment on 0300 1231 234

TURNING ON LIGHTS • Install a light switch toggle • Move the light switches Can't reach the switch • Purchase a socket extension • Install environmental controls Switch is difficult to use • Purchase handi-plugs

DIFFICULTY HEARING • Use subtitles • Request an assessment for a hearing aid THE TV • Purchase wireless headphones • Install a room loop Managing sounds • Seek advice on hearing aids • Contact Age UK for Hearing Aids on 0808 102 0008

Visit www.carechoices.co.uk for further assistance with your search for care 17 Making life easier at home continued

In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Bed raisers Pill dispenser

WHAT IS DIFFICULT? SIMPLE SOLUTIONS ALTERNATIVE SOLUTIONS GETTING IN AND OUT OF • Learn new ways of moving safely • Use a transfer board BED • Purchase a leg lifter • Buy an electric adjustable bed Standing up from sitting on • Change the height of the bed • Use a hoist the bed • Fit grab rails • Contact n (see below) for an assessment

SITTING UP IN BED, TURNING • Change to less heavy bedding • Buy a bed cradle/bed ladder OR ROLLING OVER • Learn new ways of moving safely • Use a bed lever Bed is too soft • Purchase a pillow raiser • Buy a specialised mattress Bedding is too heavy • Change the mattress • Install a drop-down rail Nothing to lean on • Install an over-bed pole

KEEPING WARM IN BED • Buy a heavier togg duvet Maintaining your body • Buy thermal clothing temperature • Buy an electric blanket (make sure it’s tested regularly)

GETTING DRESSED • Learn new ways of dressing • Contact n (see below) for an Difficulties using your hands • Buy alternative/adaptive clothing assessment • Buy simple gadgets: long-handled shoe horn; dressing stick; button hook

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist who can cut nails Can't reach your feet • See a Chiropodist for foot care. Hard to hold scissors Contact NHS on 01743 277681

TAKING YOUR TABLETS • Ask for an easy-open bottle • Get an automatic pill dispenser Opening bottles • Keep a note of when you take a tablet Remembering to take tablets • Get a pill dispenser • Ask someone to prompt you READING THE TIME • Buy a clock with large numbers • Buy a clock that ‘speaks’ Seeing the clock to tell the time

 Shropshire First Point of Contact team on 0345 678 9044.

18 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Making life easier at home continued

In the kitchen

Pan handle holder Large handled cutlery

Perching stool Liquid level indicator

Chopping board with spikes WHAT IS DIFFICULT? SIMPLE SOLUTIONS ALTERNATIVE SOLUTIONS

REACHING INTO CUPBOARDS • Rearrange your cupboards/surfaces • Alter the spring in the doors Difficulties reaching or bending • Buy an Easi-Reacher or Handi-Reacher • Lower or raise the cupboards

USING TAPS AND SWITCHES • Fit tap turners • Change switches Difficulties using your hands • Purchase Handi-Plugs • Raise or reposition taps • Fit lever taps or new taps

PREPARING/COOKING FOOD • Sit at a table • Purchase a perching/high stool Work Surfaces too high or low • Consider kitchen gadgets including: • Buy a trolley Hard to grip packets or jars knife with a thick handle; chopping • Raise/lower work surface board with spikes; pan handle holder; Hard to grip a knife • Make space under worktop for lid gripper Pans or kettles too heavy to lift your knees when sitting • Use a food processor

MOVING AROUND KITCHEN • Re-organise the furniture • Review mobility equipment Not enough space • Contact Mears Home Improvement Service for adaptation on 01743 344632

EATING AND DRINKING • Use large handled cutlery • Buy a trolley Cutlery is hard to grip • Use a non-slip mat • Consider home support for meal Food/plate keeps slipping • Use a lightweight cup/mug times Can't carry food to table • Use a cup with two handles • Contact n (see below) for an assessment Can't lift cup

LAUNDRY/IRONING • Install a wall-fixed ironing board • Raise/lower washing machine Washing machine is too high/low • Get a family or friend to help • Change the washing machine/ Putting up iron board iron

 Shropshire First Point of Contact team on 0345 678 9044.

Visit www.carechoices.co.uk for further assistance with your search for care 19 Making life easier at home continued

In the bathroom

Grab rail Shower board

Tap turners Toilet seat and support frame

Long-handled sponges Raised toilet seat

WHAT IS DIFFICULT? SIMPLE SOLUTIONS ALTERNATIVE SOLUTIONS WASHING HANDS, FACE AND BODY • Install tap turners • Install lever taps or new taps Turning the taps • Buy a long-handled sponge • Purchase a stool Standing at the basin • Purchase a flannel strap • Raise or lower basin Basin is too low or too high • Contact n (see below) for an assessment Can't reach all parts of the body

HAVING A BATH • Purchase a non-slip mat • Install a bath lift Turning the taps • Buy a long-handled sponge • Use a hoist Stepping into the bath • Use a half-step • Replace the bath with a shower Risk of slipping in the bath • Install grab rails • Convert to a wet room Getting up out of the bath • Use a bath board or bath seat Washing your back • Contact n (see below) for an assessment

DRYING YOURSELF • Use a non-slip mat • Change the floor covering Floor is slippery • Purchase a towelling gown • Purchase a hot air body dryer Room is too cold • Heat the bathroom safely Difficulty in drying your body

USING THE TOILET • Install a flush lever extension • Install a raised toilet seat Toilet is too high or too low • Contact n (see below) for an Difficult to clean yourself assessment Flush lever is awkward • Use a combined toilet seat and Toilet is hard to get to support frame

CLEANING TEETH • Purchase a toothbrush gripper Gripping the toothbrush • Buy an electric toothbrush Standing at the basin • Sit on a stool

HAVING A SHOWER • Use non-slip mats • Use a shower board Difficult to stand in the shower • Purchase a half-step • Replace shower controls Shower too high • Use a shower chair or stool • Consider home support Shower controls are awkward • Contact n (see below) for an Shower is slippery assessment

 Shropshire First Point of Contact team on 0345 678 9044.

20 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Assistive Technology

Assistive Technology is the term for specialist items vital signs, can allow professionals to make efficient which encourage and support vulnerable individuals and effective decisions. to remain safe and as independent as possible, for as long as possible, within their own homes. Telehealth has the ability to monitor blood glucose levels, cardiac arrhythmia and lung functions, to Shropshire Council offers a range of Assistive name a few. Technology and equipment, from standalone Assistive Technology, to its Telecare service. If you would like more information about Telehealth, Standalone Assistive Technology is equipment which speak to your local GP. Or, if the person requiring is designed to provide support to an individual the service is in hospital, speak to the medical team without the need for a connection via a telephone responsible for their care. line. Standalone equipment can be as simple as a specialised bath plug or as complex as digital monitoring systems which allow carers to see, hear and speak to a person from another room.

Telecare uses telephone lines and wireless sensors to ensure peace of mind within the home by linking to a call centre, which is automatically alerted, for example if you might have had a fall or if the oven has been left on. Telecare items can range from a simple pendant alarm to a domestic system which For more information about monitors a person’s wellbeing whilst at home. Assistive Technology or to check your eligibility, call Shropshire Telehealth Council’s First Point of Contact team on 0345 678 Telehealth technology can assist in diagnosing and 9044. Alternatively, visit www.shropshirechoices. monitoring health conditions. A home unit to measure org.uk/iwanttostayindependent and monitor temperature, blood pressure and other What do you think about this publication? Complete our short questionnaire www.carechoices.co.uk/reader-survey

Visit www.carechoices.co.uk for further assistance with your search for care 21 Getting the help you need

Let's Talk Local

In Shropshire, the Council aims to to arrange the session to be address people’s social care queries held in your home. quickly. It is able to do this in a number of ways. The person you meet with to discuss your care and support If you wish to talk to somebody about staying needs will use national, independent or anything at all regarding your government-set guidelines personal wellbeing, or the wellbeing of another when deciding how best person, please call the friendly and dedicated First to advise and help you. An Point of Contact team on 0345 678 9044. assessment of your needs will allow the person to decide An adviser will ask you a selection of questions whether the Council is able to in order to understand your situation. They will offer you support and what sort of support you may discuss what works well for you at the moment require – you may have needs which will change, and what might not be working so well. and they will always try hard to plan for this.

They will try their best to help you over the phone, For your needs to be eligible for support services by providing information about organisations in from the Council, you must be unable to complete your local community. Hopefully, you will then be certain day-to-day tasks, as a result of a disability or in a position to get the right support easily and illness, having impact on your wellbeing. quickly. If you receive support from a friend or family However, if the adviser thinks you would benefit member, they may be seen as a carer and the from further talks face-to-face, they will arrange Council will happily look at what needs they a convenient date and time for you to attend a might have as a result of providing you with Let’s Talk Local session with an adviser. This is an necessary care. opportunity for you to set out your circumstances and to have your needs assessed. For more information on Let's Talk Local, visit www.shropshire Depending on your circumstances, if you are unable choices.orguk/letstalklocal to attend a Let’s Talk Local Session, you may be able

Planning your support

If you have eligible needs, the Council will conduct needs. As mentioned above, you may need to an assessment of your finances to see how much you contribute towards any costs associated with the can afford to contribute towards your support. Most support you require and the Council may identify people will be required to contribute towards the a need for a Personal Budget. This is an amount of cost of their care. However, care and support may be money sufficient to fund services which you are funded in part or whole by the local authority if you assessed as needing to meet your eligible needs. meet the eligibility criteria. Your support plan will identify which of your needs The Council will explore with you the various forms require support, the outcomes you wish to achieve, of support which can be put in place to meet such the types of services required and the potential costs.

22 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Planning your support continued

When receiving formal care services, whether funded Council-funded care and support is provided by the Council or not, you should agree a support by independent registered companies. Fees for plan with your care or support provider, which states services vary and the Council’s brokerage service your needs and expected outcomes. If your support will negotiate on your behalf and ensure a full is being organised by the Council, an adviser will breakdown of cost is provided. help you to do this. Most service providers will accept clients who pay If your assessed needs do not meet the criteria, or if using Direct Payments (discussed further on page you are not eligible for support with funding for your 36). care, then you may be required to make your own private arrangements, although the Council will still offer you information and advice.

For more information on financial assessments and paying for care, visit www.shropshirechoices .org.uk/moneymatters

Support options

Shropshire Council encourages residents in the workers will come into your home to assist with day- county to live safely and independently within their to-day tasks, such as getting up and getting dressed. community. This is partly made possible by exciting new technologies, such as Assistive Technology Live-in care is where a care worker lives in your described on page 21. home, is allowed time off each day and must have a night’s sleep. Live-in care can be arranged as a Care and support in your own home is often referred short respite for your main carer or a permanent to as ‘domiciliary care’, ‘home care’ or ‘support arrangement to suit your needs. services’. To enable you to stay at home for as long as possible, support at home can take many forms: 24-hour care is required when you need constant a befriending service so you no longer feel lonely; assistance or monitoring through the day and night; having a community service in place to help you to it differs from live-in care as care workers ensure get out and about; having equipment in your home someone is on duty and awake both day and night. to keep you safe; or having more hands-on support Some home care agencies are also registered such as a care worker assisting you with some day- as nursing agencies, meaning they can provide to-day tasks. registered nurses, if needed. These would be arranged by the clinical commissioning group if Given the choice, many people prefer to stay in you have healthcare needs and meet the eligibility their own homes, surrounded by their possessions criteria for health-funded services. and near to their family and friends. This, of course, applies to everyone, including frail older people and those who are convalescing, have a physical or learning disability, or have dementia.

Domiciliary care will normally involve personal care (assistance with washing etc.). One or more care

Visit www.carechoices.co.uk for further assistance with your search for care 23 Support options continued

However, if your needs mean you might require care NHS for those who have eligible needs. This is free in a care home, the following information will help of charge, wherever it is delivered. NHS Continuing you to decide the most appropriate option for you. It Healthcare support may be provided in a care is always best to have an assessment carried out by home or in your own home. the Council to make sure you are choosing the best option to meet your needs. People eligible for NHS Continuing Healthcare will have been assessed as having a ‘primary health A care home might be a good option if you have need’ and are likely to have complex medical needs which cannot be met in your own home but needs and substantial or intense ongoing care you do not require nursing care. needs. National guidance says the assessment for NHS Continuing Healthcare should be ‘person- When deciding if a care home is right for you, it is centred’. This means the person being assessed important to make a balanced decision based on should be fully involved in the assessment process. both your present needs and also what your future They should be kept informed and have their needs might be. Equally, you should think carefully views about their own needs and support taken about your finances to ensure you can continue to into account. afford your chosen home, see page 34 for more on paying for care. A decision about eligibility should usually be made within 28 days of a referral for assessment being When you visit a care home, take along the checklist made to the NHS Clinical Commissioning Group. on page 26 to prompt any questions you will have for the manager. You might also want to consider If you are already receiving support from the whether domiciliary care can meet your needs. Council, your social worker will be able to give you more information about NHS Continuing A care home with nursing is suitable for those Healthcare and complete with you an NHS needing nursing care, where care will be delivered Continuing Healthcare screening checklist, from by qualified nursing staff, alongside care workers. which a referral for Nurses are on duty around the clock. Fees are assessment might generally higher than care homes. Some of the cost be made. Your GP of your nursing care may be met by the NHS, which or community will pay a standard rate directly to the home. This is nursing service called NHS Funded Nursing Care. At the moment, should be able to the rate for this is £156.25 per week, though this give you advice figure may change. or make a referral with you if you NHS Continuing Healthcare are not currently NHS Continuing Healthcare is a package of receiving support continuing care arranged and funded solely by the from the Council.

It is important to note all service providers must workers they introduce are compliant with the be registered and inspected by the Care Quality legislation, and check the provider’s latest CQC Commission (CQC). All care workers must have report at www.cqc.org.uk/ They should also been vetted by the Disclosure and Barring have received a quality rating. More information Service, have received necessary training, be on the CQC can be found on page 44. The properly referenced, and be eligible to work in checklist on page 25 should help when you are the UK prior to them visiting your home. Ask the discussing your requirements with home care service provider to show evidence that the care agencies.

Agency 1 Fees per week Quality rating* £ Agency 2 £ Agency 3 £

We suggest that you have paper with you when speaking with home care agencies so you can make notes.

About the agency Accommodating your needs

How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How? staff each day? Are all staff checked with the Regulation Disclosure and Barring Service? Can you see the agency’s contract terms? Will you be notified in advance if your care worker is on holiday or sick? Can you lodge a complaint easily?

Are staff matched to you specifically, Are complaints dealt with quickly? based on your needs and preferences? Will your support plan be reviewed at Can you meet your care worker(s) regular intervals? before they start? Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and female staff? quality rating?

Notes

*See page 44.

Home 1 Fees per week Quality rating* Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes.

Staff Personal preferences

What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your tastes? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Is there an Activities Co-ordinator? Catering Can you get involved in activities you enjoy? Does the menu change regularly? Does the home organise any outings? Can the home cater for any dietary requirements you may have? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes? Life in the home Is alcohol available/allowed if you want it? Is the home adapted to suit your needs? Can visitors join you for meals? Can you bring your own furniture? Fees Are there enough plug sockets in the rooms? Do your fees cover all of the services and activities? Are there restrictions on going out? Are fees likely to change regularly? Is there public transport nearby? Is the notice period for cancellation of Does the home provide any transport? the contract reasonable? Can you make/receive calls privately? Could you have a trial period? Can you decide when to get up and Can you keep your room if you go go to bed? into hospital? Does the home allow pets? Can you handle your own money? *See page 44.

26 This Directory’s helpline 0800 389 2077 – assistance with finding care and support “They are the best care agency in Shrewsbury, in my opinion. I would highly recommend Bluebird Care.”

Suzanne M, Customer, Bluebird Care Shropshire

Bluebird Care Call your local office today to Care in your own home find out more We provide flexible and bespoke homecare and support services Shrewsbury from 30 minute visits through to 24 hour live in care. We also provide respite care. We can help support with getting up and 01743 874 343 going to bed, housekeeping, mobility, personal care and travelling to and from appointments. Oswestry – Care plan tailor-made for you 01691 749 128 – High quality expert care to suit your needs Church Stretton – Dependable scheduled visits 01694 259 065 – Our team are fully trained, enhanced DBS checked, supervised and continually supported – We help you maintain your independence Get in touch with your local office for a no-obligation discussion and assessment of your care needs.

bluebirdcare.co.uk/shropshire Providing care and support in people’s own homes Live-in Care Covering Shrewsbury and the surrounding villages from £695 per week Services offered:

l Personal Care l General housework l Medication support l Companionship l Support with attending appointments l Sleep in assistance l Respite / holiday cover The alternative to Care Home admission. Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

Shrewsbury, Shropshire 01743 588484 e: [email protected] 08000 121 247 | www.liveincare.info www.caringangelsshrewsbury.co.uk

High Quality Personalised Home Care Services range from domestic and home help, to personal and specialist care.

We Offer:- • Flexible individual care plan • Activities / hobbies inside or outside • Support for family carers the home • Gentle introduction to staff • Time to chat / Good continuity of care • Emphasis on wellbeing, social and • Specialist consultation on Dementia profiling emotional needs • 24 hour on call service

Private consultation for individuals or families caring for loved ones with Alzheimers or Dementia Call Us: 01948 258050 www.carekind.co.uk / [email protected] 46b Victoria House, High Street, Whitchurch, Shopshire, SY13 1EQ Rated ‘Good’ by CQC June 2016

28 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Home care providers ABBEY CARE DIRECT LTD BETHPHAGE 3 Shrewsbury Whitchurch Tel: 01743 233832 SPIC D PD MH SI YA Tel: 01948 804901 SPIC PD LDA MH SI YA ABBEY LAWNS DOMICILIARY CARE OFFICE BLUEBIRD CARE (SHROPSHIRE) Shrewsbury – DOMICILIARY CARE Tel: 01743 355715 OP D PD LDA MH SI YA AD Shrewsbury Advert page 27 Tel: 01743 874343 SPIC AFFINITY HOMECARE OP D PD SI YA Shrewsbury BRIDGNORTH HOME CARE CO-OPERATIVE Tel: 01743 367000 SPIC OP PD MH SI YA Bridgnorth Tel: 01746 762559 SPIC OP D PD SI AGAPE HOMECARE LIMITED Shrewsbury BROWN CLEE CARE Ludlow Tel: 01743 453183 OP D PD LDA MH SI YA Tel: 01484 872084 SPIC OP AGINCARE UK Shropshire Advert page 28 C.L.C.A COMPANY LTD Shrewsbury Tel: 01823 729557 OP D PD LDA MH YA AD Tel: 01743 460957 SPIC OP PD YA AJ CASE MANAGEMENT LTD CARE AT HOME (SHROPSHIRE) LTD Wolverhampton Ludlow Tel: 01902 754107 SPIC OP PD SI YA Tel: 01584 838420 SPIC OP D PD LDA MH SI YA ALEXANDRA HOUSE DIAMOND LIFE CARE OF EXCELLENCE LTD HEALTHCARE LTD Ludlow Ludlow Tel: 01584 879517 SPIC OP PD D MH SI YA Tel: 01584 872233 SPIC OP D PD MH SI CAREKIND ALLCARE SHROPSHIRE LTD Whitchurch Advert page 28 Shrewsbury Tel: 01948 258050 SPIC OP D Tel: 01743 792980 SPIC OP D PD LDA MH SI YA AD CARING ANGELS HOME CARE ALLENBY DOUGLAS LTD Shrewsbury Advert page 28 Oswestry Tel: 01743 588484 SPIC OP D PD SI Tel: 01691 650067 SPIC OP D PD MH SI YA AD CLARRIOTS CARE SHROPSHIRE & TELFORD ALLIED HEALTHCARE SHREWSBURY Shrewsbury Shrewsbury Tel: 01952 260226 OP D PD LDA SI YA Tel: 01743 245848 SPIC OP D PD LDA MH YA CM BESPOKE CARE ANCHORAGE CARE GROUP Kidderminster Shrewsbury Tel: 01746 718816 SPIC OP D PD MH SI YA Tel: 01743 874874 SPIC OP D PD MH SI YA COMMUNITY LIVING AVENUES EAST – WEST MIDLANDS Shrewsbury Shrewsbury Tel: 0845 850 1020 OP PD LDA MH SI YA Tel: 01473 357885 SPIC OP PD LDA MH SI YA CROSSROADS CARE CHESHIRE WEST WIRRAL BATTLEFIELD HEALTHCARE LTD SHROPSHIRE Shrewsbury Shrewsbury Tel: 01743 443076 SPIC OP D PD LDA MH SI YA AD Tel: 0333 323 1990 OP D PD LDA MH SI YA AD

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs SPIC - Member of Shropshire Partners in Care - see page 11 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 29 New Dawn Care Agency was formed in 2009 and since then our business has grown continually, delivering quality home care and support in and around South Shropshire.

We offer a flexible and friendly approach to care with a dedicated team of local and qualified carers. We strive to deliver continuity and an excellent level of support. We provide support in tailor made packages, which are subject to on-going reviews in order to meet individual and changing needs. Our support ranges from all aspects of personal care through to domestic tasks, meal preparation, shopping, assistance to appointments, to name a few, all from 30 minutes to 24 hour live in care. The Old Shippon, Onibury, Craven Arms, Shropshire, SY7 9AW Please contact Carly or Kim on: 01584 856 586 or Mob: 07875 603 408

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

30 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Home care providers continued

DOMICILIARY SERVICES ADELPHI CARE LA PETITE CONCIERGE LTD SERVICES LTD Shifnal Shrewsbury Tel: 01952 463301 SPIC OP D PD SI Tel: 01743 465299 LDA SI YA LADY FORESTER CENTRE DRAYTON HOME CARE SERVICES LTD Broseley Market Drayton Tel: 01952 884539 SPIC OP PD Tel: 01630 653871 OP LEABROOK LODGE LTD Oswestry E-SPIRE HEALTHCARE LIMITED Tel: 01691 671555 OP PD SI Shrewsbury LONGBOW HOUSE Tel: 01939 211177 SPIC OP D LDA MH YA Shrewsbury GADLAS HALL NURSING HOME Tel: 01743 872250 SPIC LDA Dudleston Heath LOUISE HOUSE Tel: 01691 690281 OP D PD MH SI Shrewsbury GOODWOOD HOMECARE Tel: 01743 251568 SPIC OP D PD LDA MH SI YA AD Bridgnorth MACINTYRE CARE SHROPS HEREFS AND POWYS Tel: 01746 763496 OP SUPPORTED LIVING Shrewsbury HEADWAY SHROPSHIRE Tel: 01743 364210 SPIC LDA Shrewsbury MAESBROOK NURSING HOME Tel: 01743 365271 SPIC OP PD YA Shrewsbury HEALTH CARE SUPPORT SERVICES LTD Tel: 01743 241474 SPIC OP D PD SI YA Shrewsbury MEADOW BROOK Tel: 01939 251342 OP D PD SI YA Shrewsbury HEALTHCARE 1ST CHOICE LTD Tel: 01743 790074 SPIC LDA Bridgnorth NEW DAWN CARE AGENCY LTD Tel: 01746 250005 OP D PD LDA MH SI YA Onibury Tel: 01584 856586 SPIC Advert page 30 HENGOED PARK OP D PD SI Oswestry NORTH SHROPSHIRE HOMECARE LTD Tel: 01691 650454 SPIC OP D PD MH YA AD Whitchurch Tel: 01948 662008 SPIC OP D PD LDA MH SI YA HOLCOMBE HOUSE NURSE PLUS AND CARER PLUS (UK) LTD Ludlow Shrewsbury Tel: 01584 877166 PD LDA SI YA Tel: 01743 442787 OP D PD LDA MH SI YA AD HOME INSTEAD SENIOR CARE OSWESTRY CARE LTD Shrewsbury, Ludlow and Oswestry Oswestry Tel: 01743 387650 SPIC OP D PD SI YA Tel: 01691 671798 SPIC OP D PD LDA MH SI YA JK CARING FOR YOU OUTCOME CARE AND SUPPORT LIMITED Bridgnorth Ludlow Tel: 01746 862422 SPIC OP D PD LDA MH SI YA Tel: 01584 838458 OP D PD LDA MH SI YA AD

Visit www.carechoices.co.uk for further assistance with your search for care 31 Please return this proof sheet with any Your Advertisement Proof amendments or your approval by Shropshire Care Services Directory 2013/14 MONDAY 09/09/2013

“Putting People First” www.salopiancare.co.ukwww.salopiancare.co.uk

Salopian CareCare isis a aprovider provider of qualityof friendly Care servicesCommunity to people Care livingservices in their to ownpeople homes living in in North their Shropshire:own homes, Market in North Drayton, Shropshire: Wem, MarketWhitchurch, Drayton, Shawbury Wem, andShawbury, surrounding Whitchurch areas. and surrounding areas. Services are based on an assessment of your individual needs. These could be:- Our aim is to promote independence and provide support allowing people to live full• Inand the rewarding Morning: lives. Personal Care – washing, dressing, continence care, breakfast, medication, washing-up. We can also help with your pet. We place the welfare of people first, treating them with respect and dignity and believe• At Lunchtime: in the importance Meal preparation of relationships and between assistance those with we feeding, provide for and the staff medication, we employ. toileting. We only use staff with good interpersonal skills, and actively help them progress further with skills development and support. • During the Day: Escort on shopping and social trips. Sitting service. Services recognise individual needs and may include personal care, escorted trips and• In domestic the Evening: duties. Help with evening meal, washing, medication, getting ready for bed, closing your curtains and securing your house. Your own care manager ensures quality of service reflecting National Care Standards and the individual’s changing needs. “Putting People First” has always been the philosophy of Salopian Care; it Wehas currentlybeen built have on employmentthis principle opportunities. and has earned We give a reputation all our staff for fair quality, rates ofvalue pay andfor money on-going and training. the highest rating by the Care Quality Commission.

Salopian Care Ltd. 2 Cheshire Street, Market Drayton, Shropshire Salopian Care Ltd. 2 Cheshire Street, Market Drayton, TF9 1PD Call Amy or Carol on 01630 658222 to discuss your individual care needs. Call Heather or Sam on 01630 658222 to discuss your care needs.

Check: Telephone number Address Contact Text Name: ...... Date: ...... Signature: ...... Position: ......

Terms and conditions • If this proof sheet is not returned by this date we reserve the right to publish this version of your advert and we will not be responsible for any errors or omissions. • Alterations requested AFTER a proof has been signed off will incur a small charge. • Any pictures on this proof have been produced by a laser printer for visual purposes only. It is not a contract colour proof. The ﬁnal published picture may show slight colour variation from the proof.

32 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Home care providers continued

PARADIGM HEALTH & SOCIAL CARE LTD START Shrewsbury Shrewsbury Tel: 01743 453450 SPIC OP D PD LDA MH SI YA AD Tel: 01743 251541 OP

PHOENIX HOMECARE WREXHAM LTD SURECARE SHROPSHIRE LTD Oswestry Shrewsbury Tel: 01948 830605 OP D PD MH SI YA Tel: 01939 291434 SPIC OP D PD LDA MH SI YA AD

PRECISION CARE SERVICES TAILORED CARE LTD Albrighton Shrewsbury Tel: 01743 443892 Tel: 07772 661870 OP D PD LDA MH SI YA AD OP D PD LDA MH SI YA AD TLC CARE AT HOME DOMICILIARY CARE AGENCY PRESTIGE NURSING LTD SHREWSBURY Kidderminster Shrewsbury Tel: 01299 272897 SPIC OP D PD SI YA Tel: 01743 357799 OP D PD LDA MH SI YA AD VERATY CARE SOLUTIONS LTD QUALITY HOME CARE LTD – SUITE 1 Shrewsbury Wolverhampton Tel: 01743 231222 SPIC OP D PD LDA MH SI YA Tel: 01902 376904 OP D PD MH SI YA VILLAGE CARE AGENCY RADFIELD HOME CARE LTD – SHREWSBURY Craven Arms Shrewsbury Advert page 32 Tel: 01584 856586 OP D PD SI Tel: 01743 245555 SPIC OP D PD LDA MH SI YA WILLOW HOME CARE LTD RADIS COMMUNITY CARE (SHREWSBURY) Market Drayton Shrewsbury Tel: 01630 478913 OP D PD LDA SI YA Tel: 01743 464458 OP D PD LDA MH SI YA AD YORK HOUSE SALOPIAN CARE Shrewsbury Market Drayton Advert page 32 Tel: 01743 874885 LDA YA Tel: 01630 658222 SPIC OP D PD LDA SI Care home and care home with nursing SHORT NOTICE CARE SERVICES provider listings start on page 52. Whitchurch Tel: 01948 663246 SPIC OP D PD MH YA Promises of Care Ltd SLR CARE Shrewsbury Advert outside back cover We recognise that among the elderly people with disabilities there is a growing desire and increasing need to receive a dignified care at Tel: 01743 626116 SPIC OP D PD LDA SI YA home or whenever home. We envision a home care revolution, where Promises of Care will lead the provision of quality service in home care with personalising care for tailored for each service user. SOVEREIGN DOMICILIARY CARE SERVICES Our domiciliary support services include: Tenbury Wells • Companionship • Home from hospital Tel: 01584 811141 SPIC • Independent living • Fulfilling lives OP D PD SI YA • Support around the home • Personal care STANWARDINE GRANGE Tel: 01902 587099 • Email: [email protected] www.promisesofcare.co.uk Ellesmere 10, Planetary Business Park, Planetary Road, Willenhall WV13 3SW Tel: 01939 272900 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 33 Money matters

If following an assessment of your needs you whether you would prefer require support, you will need to decide how to to arrange the services pay for such services. yourself using a Direct Payment (see page 36) By contacting the First Point of Contact Team, you or have support from the can discuss any care needs you may have and Council to manage the establish whether or not you need to have a formal arrangements. If you do assessment. If you do have an assessment, and not meet the eligibility you have eligible care needs and are eligible for criteria, the Council can still help and advise you on support with funding your care, you can decide other ways to meet your needs.

Financial assessments

To determine whether or not you will need to the cost of your care. You may need to contribute contribute towards the cost of your support, the part of your income, and a sliding scale operates Council will conduct a financial assessment. This whereby you contribute £1 for each £250 you have in will look at your capital, savings and income. Most capital and savings above the lower figure. people are likely to have to contribute something towards the cost of their care. If you are moving If your capital and savings amount to more than into residential care, the value of your home is £23,250, you will have to pay the full cost of your considered as part of your capital except in limited care yourself. However, you are still entitled to an circumstances. It is not included if you are receiving assessment of your needs by the Council and you may care in your own home. If you choose not to have be able to get some support with funding your care, a financial assessment, you will be responsible for see below. paying the full cost of your care and support.

If you have capital and savings of less than £14,250, you may be asked to contribute part of your income and the local authority may meet the shortfall.

These figures may If you have capital and savings between £14,250 and change during the £23,250, you are likely to have to contribute towards lifetime of this Directory.

Additional income you may be entitled to

Attendance Allowance walking or going out. It is gradually being phased out This is a non-means tested, non-taxable benefit from and replaced by Personal Independence Payments the Department for Work and Pensions. Individuals for anyone aged between 16 and 65. aged 65 or over may be entitled to this. It is paid at the lower rate for those needing care by day or night, Personal Independence Payments and at a higher rate for those needing care both This is similar to Attendance Allowance, but its during the day and night. two rates of pay are based on the level of care or supervision needed, not whether it is needed at Disability Living Allowance night or day. A person claiming it would normally This is similar to Attendance Allowance, but has an have to attend a face-to-face assessment conducted additional component if a person has difficulty in on behalf of the Department for Work and Pensions.

34 This Directory’s helpline 0800 389 2077 – assistance with finding care and support NHS Funded Care

Whether you are a temporary or permanent resident, Funded Nursing Care Contribution towards the cost if you live in a care home that provides nursing care, of your nursing care. Funding is paid directly to the you may be entitled to a non-means-tested NHS care home.

Self-funding advice

If you have capital or savings of more than £23,250, • your income is not enough to meet your fees. you will have to pay for any care services you require. In these circumstances, Shropshire Council refers Deferred payment agreements to you as a ‘self-funder’. You are still entitled to an After the twelve-week property disregard period, assessment of your care needs and information and the value of any property you own will be treated as advice on available services. You may be entitled capital. At this time, Adult Social Care may be able to some of the following financial assistance and to help you while your property is being sold. support, subject to your needs assessment. However, the Council may limit how much it will Twelve-week property disregard pay, depending on the value of the property. You If you own your home and are assessed as needing will also be charged administrative costs as set by a care home or care home with nursing on a Shropshire Council, and interest rates as set by the permanent basis, the Council will help with the cost Government. during the first twelve weeks of permanent care in a home. The twelve weeks starts from the date Any means-tested benefits, such as Pension Credit you have agreed to move into the home. You will or income-based Employment and Support be assessed for your financial contribution during Allowance, may be affected this twelve-week period. This is called the ‘property if your property is not disregard’ period. seen to be on the market. This applies if: • your home is included in your financial assessment; • your other capital and savings are less than £23,250; and

Running out of money

If your capital is likely to reduce to £23,250, you are living in a care home, or £27,000 if you receive must let the Council know well in advance to care at home, you should get in touch with the First reassess your care needs. We recommend that if Point of Contact Team on 0345 678 9044. your capital has reduced to below £35,000 and you What do you think about this publication? Complete our short questionnaire www.carechoices.co.uk/reader-survey

Visit www.carechoices.co.uk for further assistance with your search for care 35 Top-ups

If, following an assessment, the Council has agreed need to be a family member, friend or a charity. to contribute towards your care home costs, but Alternatively, you will have to find a different care the care home charges more than the Council home with lower fees. can pay, you must find someone to help pay the difference, to enable you to remain in the same Depending on the results of your financial care home. This is referred to as a ‘third party assessment, you will still be expected to pay your payment’ or a ‘top-up’. You cannot pay this top-up assessed contribution alongside any top-up that yourself except in limited circumstances; it will may be required.

Seeking financial advice

It is important for Shropshire Council to encourage important to seek advice before committing yourself. individuals to be independent for as long as possible and to engage with communities to build relationships. The Society of Later Life Advisers This means more local people can get the support they (SOLLA) is a national organisation need to lead successful lives in their own homes. offering advice and information on financial matters in later life. Get in touch by Understanding your rights before moving into care calling 0333 2020 454, emailing is essential. There are a number of financial products [email protected] or visiting and specialist companies that may be able to help. It is www.societyoflaterlifeadvisers.co.uk

Personal Budgets

If you are eligible for social care support following There are a number of ways you can receive and an assessment of your needs and finances and you manage your Personal Budget. require funded support services to be in place, you may be provided with a Personal Budget. For more information on developing a support plan, visit A Personal Budget allows you to influence how www.shropshirechoices.org. your assessed needs are met, and ensure they uk/planningyoursupport are met in a way which works for you and your approved support plan.

Personal Budgets

There are 3 ways you can receive your Personal Budget:

Direct Payment Individual Service Fund Council Managed Fund

Direct Payments

If you are eligible for the Council’s support with Council’s Adult Social Care department, which must funding your care, you may be able to have a Direct be used to meet your specific assessed care needs, as Payment. A Direct Payment is money from Shropshire detailed in your support plan.

36 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Direct Payments continued

If you are applying for care and support for the first towards your care, you will be required to pay your time, Direct Payments may be discussed with you contribution into this account. when you are having your assessment. If you are eligible for a Direct Payment, you will be given an If you receive a Direct Payment, the Council will agreed amount of money to put towards meeting expect you to provide evidence of how you have your social care needs. A Direct Payment can also used the money, by regularly supplying bank help with the cost of employing a Personal Assistant, statements and/or invoices. for example, or a home care provider. You cannot use Direct Payments to pay for Direct Payments are typically made directly into a permanent residential accommodation. However, Just Credit Union account solely for this purpose. you may be able to pay for short periods of respite If you are assessed as being able to contribute care, if agreed in your support plan.

Personal Care Assistants (PAs)

A PA is someone who you provide you with more information about employ to help you with your POhWER or you can access information on funding day-to-day needs. Commissioned a PA by visiting the Shropshire Choices website at by Shropshire Council, POhWER has been working in www.shropshirechoices.org.uk/resourcedirectory Shropshire since 2006 and holds information about Personal Assistants (PAs) you can employ using your To contact POhWER directly, call 0300 456 2370 Direct Payment, or privately if you are a self-funder. (charged at local rate) or email [email protected] POhWER is available to support you if you wish to explore the use of a Direct Payment and ensure you Alternatively, there are two places where you can have the advice and help you need in order to move search for a PA to support you to meet your needs: forward with this option. POhWER can advise you Find-a-pa: www.find-a-pa.co.uk/ on how to recruit PAs and how to apply a safe and pohwer/shropshire equitable recruitment process, including carrying Shropshire Choices: out interviews, and ensure you have the necessary www.shropshirechoices.org.uk/ information you need in order to be a ‘good’ employer. resourcedirectory Your care manager from Shropshire Council can

Individual Service Funds

An Individual Service Fund is money paid on your the support provider or care agency will deliver your behalf by Shropshire Council to a suitable support care and support. provider or care agency of your choice. If you are assessed as being able to contribute towards the Although the agency is paid a fixed amount to meet cost of your care, the Council will send you an invoice your support needs, you are in control of how your for your contribution every four weeks. As part of support is provided. Nothing is set in stone and you your support plan, you will decide and agree on how can always change your mind later on.

Council Managed Funds

The Council Managed Fund is similar to the Individual to choose the most suitable care package for your Service Fund, but is not as flexible. Once your support needs and will manage your care budget, to ensure plan has been agreed, the Council will work with you you receive the level of support you require.

Visit www.carechoices.co.uk for further assistance with your search for care 37 I care for someone

A carer is anybody who helps a friend or relative with peer support groups and social activities. necessary care and support needs, without being paid, even if they do not think of themselves as ‘a carer’. A carer’s assessment may be advised depending on the circumstances. Carers are eligible for funded support in their own This will look at the support the right. This is based on the carer’s own needs which carer is providing, their wellbeing arise as a consequence of providing necessary care to and how their caring role impacts an adult. If the care they provide is having an impact on their life. To arrange a carer’s assessment, contact the on their finances, health or emotional wellbeing, there First Point of Contact Team on 0345 678 9044. are various means of support within Shropshire. For more information, visit Carers Trust 4all will provide advice, information and www.shropshirechoices.org guidance to carers. A team of Carer Advisers can .uk/icareforsomeone arrange home visits, one-to-one support, and offer

Carers Support Service

The Carers Support Service provides assistance with planning ahead, peer support a combination of practical and groups, training workshops, a carers newsletter and emotional support to family social activities. The support line is available Monday members and friends who are to Friday, 9am to 5pm, providing the carer an caring for someone who has a physical disability, opportunity to receive immediate support from an learning disability, a mental health condition or those experienced Carer Adviser. who misuse substances. Please contact the Carers Trust 4all support line The service offers telephone support, home visits, on 0333 323 1990.

Carers Emergency Response Service (CERS)

The Carers Emergency Response Service provides membership card, a booklet to complete with peace of mind. In the event of an unexpected information about the person being cared for emergency such as if the carer is admitted to and an emergency telephone number. hospital, or has an accident, the service can take over their caring role free of charge for up to 72 To register for the service, contact Carers Trust hours. During this time, plans will be made to 4all on 0333 323 1990 or email organise ongoing care should this be required. [email protected] Upon registration, the carer will receive a unique

Young Carers

Shropshire Young Carers service is part of Carers parents and young carers themselves who live in Trust 4all, which works with children and young the Shropshire area and must come with parental or people who have a caring responsibility for a family guardian consent. member. The service is set up to provide support for all young carers in Shropshire through a network of For more information, or to make a referral, please peer support groups and by working in partnership call the Young Carers Team on 0333 323 1990, with schools. email [email protected] or view the Facebook page by searching ‘shropshire Referrals can be taken from all agencies, as well as young carers’ on Facebook.

38 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Local Support Swap

Local Support Swap aims for each individual, but may include having some to work with the local practical assistance, making new friends or help to community to identify flexible ways of supporting take time to focus on the important things in life. carers in Shropshire. As well as being rewarding, caring for someone else can be exhausting and the For more information, please contact opportunity to get a helping hand or take a break People2people on 01743 255700, email from caring can make all the difference. [email protected] or visit www.people2peoplecic.org.uk What a carer finds most supportive will be different

Carers Direct

A national, one-stop information and advice health and wellbeing. service for carers. The service includes benefits support and advice, help with employment, For further information, visit education and training, and advice to help carers www.nhs.uk/carersdirect or call the helpline on maintain or improve their physical and mental 0300 123 1053. Concerned about abuse

Safeguarding adults who are at risk of abuse or neglect

Safeguarding means protecting an individual’s right • Modern slavery; and to live in safety, free from abuse and neglect. Living • Organisational abuse. a life free from harm and abuse is everyone’s human right. We all need to act as good neighbours and Abuse can happen in many different settings, citizens to look out and care for one another and to including: stay safe. • Someone’s own home; If you find someone is being abused, please speak • Care home; to a professional who will be able to help, like the police, a doctor or someone supporting the adult • Hospital; affected. • Day centre; and

Abuse can take many forms, including: • Public place. • Physical abuse; Abuse is carried out by many different people but it is usually someone who is known and trusted. It • Financial abuse; might be a: • Psychological abuse; • Family member; • Sexual abuse; • Partner or a neighbour; • Discriminatory abuse; • Care worker; • Neglect and self-neglect; • Volunteer; or • Domestic abuse; • Friend.

Visit www.carechoices.co.uk for further assistance with your search for care 39 Safeguarding adults who are at risk of abuse or neglect continued

If you have any concerns about a person’s safety, it is Social Work Duty Team on 0345 678 9040. This important you speak to someone you trust who will number is for emergencies only. talk through your concerns and agree the best way forward with you. If you need to report a crime, please ring 101. If you are in immediate danger, contact the police on 999. If you need to tell Shropshire Council, please ring 0345 678 9021. For more information, visit www.shropshirechoices.org.uk If you need urgent help from Shropshire Council /concernedaboutabuse outside office hours, please phone the Emergency Specialist care

Learning and physical disabilities

To enable the Council to get a better picture of your Supporting people care and support needs, everyone goes through with complex needs the same process, regardless of whether you have a 20 years experience of providing specialist care physical or learning disability, mental health condition, to adults with: or are an older person. This may include advice and • Learning & Physical Disabilities • Acquired Brain Injuries • Visual & Sensory Impairment • Challenging Behaviour information or a full assessment of your needs. We can provide a variety of care packages tailored to meet your individual needs. Please contact Mel Townsend on 01584 877166 to discuss how we can help you.

When carrying out an assessment of your needs, Vision Homes Association a social worker or adviser will be there to guide Trigate, 210-222 Hagley Road, West, Oldbury B68 0NP Tel : 0121 434 4644 • www.visionhomes.org.uk you through the process. They will work with you to develop a support plan which helps you to meet your identified needs and outcomes. Your your family or carer, who you may rely upon. support plan could include consideration of future accommodation needs, support to remain in your If you have a learning or physical disability and eligible own home, employment, social activities and support needs, supported living or day opportunities exploring personal development opportunities. as well as work experience, training, and employment opportunities can be arranged. Independence and Carers are offered an assessment in their own right living in your own home is promoted and encouraged and, if they are eligible, support services can also be by the Council through a variety of community-based provided to help meet their identified needs as a support services. In particular circumstances, residential carer. For more information, go to page 38. care may be appropriate whilst promoting and encouraging independence. If you require services, they are always designed around you to reflect your needs and the needs of Shropshire Council aims to ensure people with disabilities have access to the same community facilities as everyone else by working closely with other organisations to strengthen community links.

For more information on organisations in Shropshire, please visit www.shropshirechoices. org.uk/resourcedirectory

40 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Mental health

If you are having mental health issues, you are not alone. One in four of us will have concerns about Community Mental Health Teams our mental health at some point in our lives. North East Shropshire Tel: 01630 655066 When you are living with a mental health condition, or supporting someone who is, having North West Shropshire access to the right information and understanding Tel: 01691 679500 the condition, practical issues and treatment options is vital. Shrewsbury Tel: 0300 124 0358 (option 1)

Services for people with mental health conditions South East Shropshire are usually accessed via the Community Mental Tel: 01746 768787 Health Teams (CMHTs) through a referral from your local GP. South Shropshire Tel: 01584 878167 An assessment of your needs will be carried out Opening times by a member of staff working in the CMHT, usually Monday to Thursday 9am to 5pm and Friday 9am a nurse, social care practitioner or occupational to 4pm. therapist. This should be similar to the assessment process described on page 22. If this is needed, the For a list of voluntary organisations, please see Council will help you to develop a support plan, as page 50. described on page 22.

Shropshire Independent Advocacy Service (SIAS)

SIAS supports adults aged 18 and and other services, to help provide independent over who are experiencing mental information to enable people to make a choice for health issues in Shropshire, Telford themselves. and Wrekin. SIAS is able to support people on medical appointments and general For more information, call 01743 361702, email meetings. The team is also able to attend Community [email protected] or visit Mental Health meetings, psychiatrist appointments www.siasonline.org

Dementia care

If you are worried about your memory you should, In some circumstances, medication may help with in the first instance, arrange an appointment to see managing the condition, but in others, introducing your GP. Should your GP feel concerned about your lifestyle changes could help to delay the progression memory function, you may be referred to Shropshire of symptoms to enable you to live independently for Memory Service for an assessment and further as long as possible within your own home. advice. The goal of services in Shropshire is to promote If, following the assessment, you are diagnosed with independence for as long as possible. This is known a form of dementia, Shropshire Memory Service will as ‘living well’. This could involve engaging with provide you, your family or carer with advice and social activities including peer support groups, information which is appropriate to your individual recreational activities and opportunities to share needs and of a level you can understand. your experiences with other people.

Visit www.carechoices.co.uk for further assistance with your search for care 41 Dementia care continued

As the condition progresses, you are likely to For more information, visit require more support. During this time, additional www.dementiafriends.org.uk support may be put in place, possibly including the introduction of Assistive Technology, which may help Shropshire, Telford and Wrekin Dementia Action prolong the time you are able to live safely in your Alliance has been formed to improve the lives of own home (see page 21). people affected by dementia through social action and promoting dementia-friendly communities. There may come a time when you, your family Businesses wishing to become members of this or carer need urgent support or assistance. If this social movement can find more information by happens, to access services you should contact visiting www.dementiaaction.org.uk the Shropshire Memory Service or the First Point of Contact team on 0345 678 9044. Shropshire Memory Services Opening times: Monday to Friday between 9am Support in the community and 5pm There is a range of services available within communities across Shropshire to promote community South Shropshire Memory Service and Home engagement for those living with dementia. Treatment Team Northgate Health Centre The local Alzheimer’s Society offers support workers, Bridgnorth, Shropshire WV16 4EU dementia cafes, peer support groups, Singing for Tel: 01746 768801 the Brain sessions and carers’ support groups. People 25 Corve Street with dementia and their carers can also access these Ludlow, Shropshire SY8 1DA to get practical information and support. These Tel: 01584 878167 resources also offer activities and signposting to other Shropshire services. For more information, North and Central Shropshire Memory Service contact the Shrewsbury Alzheimer’s Society office on and Home Treatment Team 01743 341800. Severn Fields Health Village Sundorne Road, Shrewsbury SY1 4RQ Age UK Shropshire Telford and Wrekin runs Diamond Tel: 0300 124 0358 Option 2 Drop-In Centres (in Bicton Heath and Monkmoor in Shrewsbury and one in Oswestry) to support local Castle View people living with dementia. The Drop-In Centres Arthur Street, Oswestry SY11 1JR provide a welcoming and friendly environment Tel: 01691 677300 offering emotional support, information and a Raven House chance to take part in activities. They also provide 129 Cheshire Street, Market Drayton TF9 3AH benefit advice, advocacy, help at home and Tel: 01630 695280 befriending services. For further information, contact Age UK Shropshire Telford and Wrekin on If you have concerns about the standards or application 01743 233123. of regulations in a care home, you should contact:

The National Dementia Friends The Care Quality Commission Initiative, led by Alzheimer’s Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Society, aims to increase people’s Tel: 03000 616161 understanding of dementia and Email: [email protected] help people learn ways to create a dementia- Web: www.cqc.org.uk friendly community through social action. Anyone can become a Dementia Friend by attending an More information about the Care Quality information session or accessing the material online. Commission is on page 44.

Home 1 Fees per week Quality rating* Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care home checklist on page 26.

Design Health

Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room? Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care? *See page 44.

Visit www.carechoices.co.uk for further assistance with your search for care 43 End of life care

Although the subject of dying is often painful to you, your family and carers. contemplate for everyone involved, letting your family know about your wishes could help them if If you have a terminal illness, or are approaching they need to make decisions for you about your care. the end of your life, you should consider making Knowing they are acting in accordance with your plans for your future care. Planning ahead in this wishes can remove some of the stress from a very way is sometimes called ‘advance care planning’ and difficult situation. involves thinking and talking about your wishes for how you are cared for in the final months of your life. Good planning for all your needs should mean you This can let people know your wishes and feelings can (if you choose) remain in your home or care while you are still able to. home in your last days and not have to be admitted to hospital. Your GP should always be the first point of contact for end of life advice, support and care. They will Even if you are not approaching the end of your life, be able to help you link to local services. you may still want to think about your wishes for your own end of life care. This could include where For further information on end of life care, visit you would like to be cared for, where you would www.nhs.uk/planners/end-of-life-care which prefer to die, your wishes for your funeral and who has information including: you would like to make decisions about your care, if you are not able to decide for yourself. An advance statement – How you can create one to let people know your wishes. Currently, in Shropshire, there are a number of Advance decision to refuse treatment – If you do services providing end of life care. These include the not want certain kinds of treatment in the future, Hospice at Home service, specialist palliative care you can make a legally binding advance decision. nurses both in the community and in hospital, and district nursing services. Many care homes will also Lasting power of attorney – How you can legally offer end of life care. appoint someone to make decisions about your care in the future if you become unable to make Their aim is to make the patient as comfortable decisions yourself. as possible by relieving pain and other distressing symptoms while providing psychological, social and Making a will – To ensure your property and spiritual support for patients and their families. finances are dealt with in accordance with your When choosing a care service you should consider wishes after your death. For advice on how to make its end of life care philosophy and policies. Enabling a will, visit www.gov.uk/make-will people to die in comfort and with dignity is a core This information has been adapted from the NHS part of providing care and the way care professionals Choices website: www.nhs.uk approach the process will be incredibly important for Having your say

Inspecting and regulating care services

All care providers must be registered under a The Care Quality Commission (CQC) registers, system which brings adult social care, independent inspects and reviews all adult social care and healthcare and the NHS under a single set of healthcare services in England in the public, private essential standards of quality and safety. and voluntary sectors. This includes care homes, care

44 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Inspecting and regulating care services continued homes with nursing, home care agencies and NHS national essential standards of quality and safety. The services, amongst others. CQC has also started rating services as: Outstanding, Good, Requires Improvement and Inadequate. Inspectors carry out a mixture of announced and unannounced inspections looking at the quality and When considering a care service, it’s always a good safety of the care provided. They look at whether idea to check its inspection report and rating on the the service is: Safe, Effective, Caring, Responsive to CQC’s comprehensive website www.cqc.org.uk or people’s needs, and Well-led. ask the care provider you are considering for a copy of their latest inspection report. Inspection teams are led by an experienced CQC manager and often include experts in their field. The For any enquiries or to register a concern or a team may also include professional or clinical staff; complaint, phone the CQC on 03000 616161 or Experts by Experience; people who use services; and email [email protected] carers. The Care Quality Commission, Citygate, Gallowgate, Following an inspection, each care home and home Newcastle upon Tyne NE1 4PA care agency is given a report of how it rates against

Comments, compliments or complaints

Your feedback is very important as it helps care Making a complaint should be easy to do. Care providers know how well they are doing and services must have an easy-to-use complaints whether their services meet your needs efficiently procedure that they can share with you. If you do and effectively. They welcome your comments, not wish to contact the manager, or talking to the compliments and complaints so they can continually manager may not resolve your concerns, you can improve their service. contact the registered owners of the service. They have a duty to respond to your complaints. If you are concerned about the care that you, a friend or a relative is receiving, you may want to talk first If the Council has arranged, funded or contributed to the service’s manager. The to the funding of your care, you can also complain problem may be resolved to the Adult Social Care Department. quite easily once the manager is aware of it. Tel: 0345 678 9000 Email: [email protected] You should feel able Web: www.shropshire.gov.uk/feedback to complain about any aspect of your All private companies providing adult social care care whether in services now come under an Ombudsman who your own home or in may be able to give you advice on making a a care home. You may complaint. want to complain about the way you are treated by The Local Government Ombudsman a staff member or the quality PO Box 4771, Coventry CV4 0EH of the food you are served. Tel: 0300 061 0614 Sometimes you may just want Email: [email protected] to make comments and suggestions about how things are done. Web: www.lgo.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 45 Making It Real

Making it Real is a tool to Those are: help measure progress in • Information and advice; building the adult social care system in the way • Active and supportive communities; and local people want. It is a national scheme formed by a voluntary organisation • Flexible integrated care and support. called Think Local Act Personal. Council staff and People2People staff, as well as volunteers, have been busy talking to people about Grouped into six themes, the Making It Real ideal advisory group meetings, and encourage individuals comprises of 26 ‘I’ statements which individuals to attend and get involved. These meetings can would say if they were happy with the Council’s direct future changes in adult social services social services. Examples include: ‘I am in control of provision and strategy. At the moment, they are held planning my care and support’ and ‘I know where every two months in the north, centre and south of to get information about what is going on in my the county. The advisory group meetings are always community.’ friendly, welcoming and well structured.

Shropshire adult social care uses the 26 ‘I’ statements to help people to live long, independent and For more information on Making It Real, including productive lives. Feedback from Shropshire residents meeting dates and agendas, visit has prioritised three themes. www.shropshirechoices.org.uk/makingitreal

Healthwatch Shropshire

Healthwatch Shropshire gives happy with their care and treatment, things can people a powerful voice locally sometimes go wrong. If you are not satisfied with and nationally. It gathers the the service you have experienced from a hospital, views and experiences of patients, carers, and the doctor, dentist, local surgery or other NHS provider, general public about health and social care services. you are entitled to complain about it. Healthwatch It then makes reports and recommendations Shropshire can provide support and advice for those to providers and commissioners based on the people wishing to make a formal complaint. information it has received. The aim is to ensure patients and the public are at the heart of decisions 4 The Creative Quarter, about service delivery, improvement and change. Shrewsbury Business Park, Shrewsbury, Shropshire SY2 6LG Healthwatch Shropshire also provides an Tel: 01743 237884 independent NHS Complaints Advocacy Service. Email: [email protected] Although most people using the health service are

How solicitors can help

A solicitor can give you impartial advice about Lasting Powers of Attorney (LPA) allow you to wills, making gifts, estate planning and Powers appoint someone you trust to make decisions of Attorney. Some can also offer guidance on about your personal welfare, including healthcare immediate and long-term care plans, ensuring and consent to medical treatment, and/or your (if applicable) the NHS has made the correct property and financial affairs. An LPA is only valid contribution to your fees. once registered with the Office of the Public

46 This Directory’s helpline 0800 389 2077 – assistance with finding care and support How solicitors can help continued

Guardian. It allows for a person of your choice to Any proposed Gift out of your estate needs make decisions on your behalf at a time when you careful consideration of the benefits, risks and may be unable to. implications, particularly on any future liability for care costs or tax liability. The Court of Protection can issue Orders directing the management of a person’s property and Long-term care: whether you remain in your own financial affairs if they are incapable of managing home or move into sheltered or residential care, their own affairs should they not have a LPA. The you may qualify for financial assistance in the form Court procedure is presently very slow and the of social care and NHS-funded care and welfare fees are quite expensive so preparing a LPA is benefits. always advisable, providing you have somebody sufficiently trustworthy to appoint as your If you don’t have your own solicitor, ask family or attorney. friends for their recommendations. Contact several firms, explain your situation and ask for an estimate An ‘advance directive’ allows you to communicate of cost and an idea of timescales involved. Many your wishes in respect of future medical treatment firms will make home visits if necessary and will but it is not legally binding. You may instead adapt their communications to meet your needs. wish to make a living will, properly known as an It’s important to find a solicitor who specialises in ‘advance decision’ setting out treatment that you this area of the law. do not want to receive in specified circumstances, which would legally have to be followed, even if The Citizens Advice Bureau offers an advice service you die as a result. and will be able to recommend solicitors in your area.

Specialist Community Care Legal Advice...

The legal framework in which Our advice covers: Community Care operates is ever l Securing appropriate care changing and at FBC Manby packages – both in the home or in a care home Bowdler we have a specialist l Advising on NHS continuing Community Care Team in place healthcare funding and retrospective whose responsibility it is to navigate care home funding claims

those changes for you, ensure that l Mental capacity and best interest you or your relative understands decisions the care received and the financial l Powers of Attorney and Court of implications of this care. Protection

Follow us on Twitter @FBCManbyBowdler For further advice and guidance or find our dedicatedFacebook page, search contact Michelle Monnes-Thomas FBC Manby Bowdler - Community Care on [email protected] www.fbcmb.co.uk/community-care or call 0800 111 6144

Visit www.carechoices.co.uk for further assistance with your search for care 47 Useful local contacts

This Directory’s free helpline

This Directory’s free helpline provides an independent Shropshire Peer Counselling and Advocacy Services information and help service encompassing care For adults with any disability or impairment who have and accommodation. A personalised report can be a problem and need someone’s help to speak up for generated for you providing details of all home care them or support them. providers, care homes or care homes with nursing Tel: 01691 658008 that meet your criteria. Email: [email protected] Web: www.shropshirepcas.co.uk One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly Taking Part what type of care you’re looking for, while taking into Independent advocacy, information, guidance and account your personal needs and interests. training to people with learning disabilities. Tel: 01743 363399 The website www.carechoices.co.uk allows you to Email: [email protected] search by postcode or region for care homes, care Web: www.takingpart.co.uk homes with nursing and home care providers which meet your requirements across the country. Your AGE UK IN SHROPSHIRE search can then be saved and emailed to others. You can also view an electronic version of this Directory General enquiries on the site and have it read to you by using the Tel: 01743 233123 ‘Browsealoud’ function. Email: [email protected] Benefits advice Whatever your care needs, this Directory, the Care Tel: 01743 233123 Choices helpline and website will be able to point Email: [email protected] you in the best direction, however you would like care information presented. Help at Home Tel: 01743 233788 ADVOCACY SERVICES Email: [email protected]

POhWER Home from Hospital All services are free, providing advocacy and Tel: 01584 878046 independent information, advice, support to people Email: [email protected] who experience disability, vulnerability, distress and Local offices social exclusion. Shrewsbury Tel: 0300 456 2370 (charged at local rate) 3 Mardol Gardens, Shrewsbury SY1 1PR Email: [email protected] Advice hotline: 01743 233123 Web: www.pohwer.net Email: [email protected] Open: Monday to Friday 10am to 4pm Shropshire Independent Advocacy Scheme (SIAS) Independent mental health advocacy service. Telford The Redwoods Centre, Meeting Point House, Southwater Square, Somerby Drive, Bicton Heath, Shrewsbury, Telford Town Centre TF3 4HS Shropshire SY3 8DS Tel: 01952 201803 Tel: 01743 361702 Information line: 01952 216018 Email: [email protected] Email: [email protected] Web: www.siasonline.org Open: Monday to Friday 9.30am to 1.30pm

48 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Useful contacts continued

ALZHEIMER’S SOCIETY Albrighton Outreach Albrighton Medical Practice, Regionally-based dementia advisers can provide Shaw Lane, information, advice and guidance to people with Shropshire WV7 3DT dementia and their carers. Home visits available by This service is only available to patients registered at appointment. Albrighton Medical Practice. To make an appointment FR11,12 & 13, please contact the practice. Tel: 01902 372301. Fletcher House, 15 College Hill, Bishop’s Castle Outreach Shrewsbury, Enterprise House, Shropshire SY1 1LY Station Street, Tel: 01743 341800 Bishop’s Castle SY9 5AQ Email: [email protected] Tel: 01588 630097 Web: www.alzheimers.org.uk 10am to 12pm every first and third Monday of the National Dementia Helpline: 0300 222 1122 month. Broseley Outreach AXIS COUNSELLING Broseley Medical Centre, Bridgnorth Road, A charity to help people in Shropshire, Telford and Broseley TF12 5EL Wrekin deal with the trauma of childhood sexual Tel: 01952 882854 abuse. Open: Tuesday drop-in: 9:30am to 11:30am Fletcher House, Tuesday patient appointments 12pm to 3pm 15 College Hill, Shrewsbury Church Stretton Outreach SY1 1LY Mayfair Community Centre, Tel: 01743 357777 (Shrewsbury) Easthope Road, Tel: 01952 278000 (Telford) Church Stretton SY6 6BL Web: www.axiscounselling.org.uk Tel: 01694 722077 Open: Thursday 10am to 12pm CARERS TRUST 4ALL Craven Arms Outreach A network partner of Carers Trust, Carers Trust 4all Craven Arms Medical Practice, provides emotional and practical support for carers 20 Shrewsbury Road, and people with care needs. Craven Arms SY7 9PY Unit 1,2 Tel: 01588 672309 Tilstock Crescent, Ditton Priors Outreach Sutton Farm, Brown Clee Surgery, Shrewsbury Station Road, SY2 6HW Ditton Priors, Tel: 03333 231990 Bridgnorth WV16 6SS Email: [email protected] This service is only available to patients registered at Web: www.carerstrust4all.org.uk the Brown Clee surgery in Ditton Priors. To make an appointment please contact the surgery. CITIZENS ADVICE BUREAUX (CABS) Tel: 01746 712672

Free, confidential, independent advice. Market Drayton Outreach Shropshire Advice line: 0344 499 1100 Market Drayton Primary Care Centre, Web: www.cabshropshire.org.uk Maer Lane,

Visit www.carechoices.co.uk for further assistance with your search for care 49 Useful contacts continued

Market Drayton, REMAP Shropshire TF9 3AL This service is only available to patients registered at Helping disabled people achieve independence by and referred by Market Drayton Primary Care Centre. designing and tailor making equipment for their individual needs. This helps them carry out essential Oswestry Citizens Advice Bureau daily tasks without having to ask for assistance, 34 Arthur Street, or take part in leisure occupations or sports that Oswestry SY11 1JN would otherwise be impossible for them. For more Open: Monday, Wednesday, information call 01732 760209 or visit Thursday and Friday 10am to 4pm www.remap.org.uk Tuesday 10am to 6pm RETHINK Shrewsbury Citizens Advice Bureau Fletcher House, Rethink provide advice and information to everyone 15 College Hill, affected by mental health problems. Everything Shrewsbury SY1 1LY from treatment, care, benefits and employment Open: Monday, Thursday and Friday 10am to 2pm rights. For information and support contact and Tuesday 1.30 to 5.30pm Tel: 0300 500 0927 (Monday to Friday, 9.30am to 4pm) or visit: www.rethink.org.uk South Shropshire Citizens Advice Bureau Ludlow Youth Centre, ROYAL VOLUNTARY SERVICE SHROPSHIRE Lower Galdeford, Ludlow Offering help and support for older people to enable SY8 1RT them to stay independent at home in Shrewsbury, Open: Monday, Wednesday, Ludlow, Bridgnorth, Wem, Market Drayton, Oswestry, Thursday and Friday 10am to 4pm Telford and the surrounding areas. Tel: 01743 Tuesday 10am to 6pm 240271, email: shropshiretelfordwrekinhub@ royalvoluntaryservice.org.uk or visit: Telford and Wrekin Citizens Advice Bureau www.royalvoluntaryservice.org.uk 40 Tan Bank, Wellington, Telford TF1 1HW SHREWSBURY HOMES FOR ALL Adviceline: 0845 146 1554 Open: Monday, Wednesday, Friday 9:30pm to 4pm, A local registered charity, working to ensure people in Tuesday 9.30am to 7.30pm and Thursday 9.30am to the Shrewsbury area are adequately housed. Offering 12.30pm free, confidential housing advice and information, and working alongside many other local groups Whitchurch Outreach concerned with the needs of the homeless. Tel: Whitchurch Civic Centre, 01743 231415, email: [email protected] or visit: High Street, www.shfa.org.uk Opening times are Monday to Whitchurch SY13 1AX Friday 9am to 2.30pm. Open: Wednesday 10am to 1pm SHROPSHIRE DEAF AND HARD OF HEARING HEADWAY SHROPSHIRE FORUM

Information, support, advice and services to people Represent the hearing impaired community on with an acquired brain injury, their families and carers. a number of committees related to disability Tel: 01743 365565 issues. Tel: 0845 833 9585, email: enquiries@ Email: [email protected] shropshiredeafandhardofhearing.org.uk or visit: Web: www.headwayshropshire.org.uk www.shropshiredeafandhardofhearing.org.uk

50 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Useful contacts continued

SHROPSHIRE DISABILITY NETWORK SIGHT LOSS SHROPSHIRE

Give a collective voice to disabled people in Shropshire. Sight Loss Shropshire provides a range of services to Email: [email protected] or visit: improve the quality of life for www.shropshire-disability.net visually impaired people of all ages who live in Shropshire, Telford and Wrekin. SHROPSHIRE FUEL BUYING SCHEME For more information call 01743 250808 or email [email protected] or visit Shropshire RCC organises the largest bulk oil buying www.sightlossshropshire.org.uk scheme in Shropshire helping local people save many thousands of pounds. For more information call HOUSING 01743 342167 or email [email protected] STAR Housing SHROPSHIRE MIND Housing and Tenancy Support: Tel: 01630 698708 Email: [email protected] Provides a diverse range of quality services across the county for people and their families affected by Severnside Housing (Shrewsbury) mental or emotional distress. Providing support in Tel: 0300 300 0059 or 01743 285000 many areas of their lives for short or long periods of Email: [email protected] time. Contact: 01743 368647 or you can email: [email protected] or visit: Shropshire Housing Group (South Shropshire) www.shropshiremind.org Tel: 0300 303 1190

SHROPSHIRE PARTNERS IN CARE (SPIC) VOLUNTARY AND COMMUNITY SECTOR ASSEMBLY (VCSA) Works in partnership with local authorities, health and the voluntary sector to support continuous The Shropshire Voluntary and Community Sector improvement and development of adult social care Assembly (VCSA) brings together voluntary and focusing on local need. For more information call community sector organisations to improve relations 01743 860011 or visit www.spic.co.uk with public and private sector organisations to meet the needs of local groups and communities. For more SHROPSHIRE RECOVERY PARTNERSHIP information call 01743 258521 email vcsassembly@ shropshire.gov.uk or visit A free, confidential service to Shropshire residents www.vcsvoice.org affected by their own, or someone else’s problems with alcohol or drugs. Crown House (First Floor), St Marys Street, Shrewsbury SY1 1DS Tel: 01743 294700 Email: [email protected] Web: www.shropshirerecovery.com

SIGHT AND HEARING LOSS SUPPORT

Hearing loss support volunteers provide information, advice and practical support to all users of NHS Visit www.shropshirechoices.org.uk hearing aids. For information call 01743 342168 or for information and advice. email [email protected]

Visit www.carechoices.co.uk for further assistance with your search for care 51 North Shropshire

Care homes

APPLEDALE COTTAGE RESIDENTIAL HOME ELLESMERE HOUSE Bagley Marsh, Ellesmere SY12 9BP Church Hill, Ellesmere SY12 0HB Tel: 01939 270374 OP D Tel: 01691 623657 OP D PD MH YA ASHGROVE HOME GRACELANDS Church Lane, Oswestry SY11 3AP Ellesmere Road, Whittington, Oswestry SY11 4DJ Tel: 01691 774101 OP Tel: 01691 652153 SPIC OP LDA YA BEULAH HOUSE HARTLANDS REST HOME 5 Cemetery Road, Market Drayton TF9 3BD 57 Salop Road, Oswestry SY11 2RJ Tel: 01908 230100 SPIC LDA Tel: 01691 658088 SPIC OP D BOWENS FIELD HEATHERDENE RESIDENTIAL CARE HOME 24 Bowens Field, Wem, Shrewsbury SY4 5AP 3 Upper Brook Street, Heatherdene, Tel: 01939 236517 LDA YA Oswestry SY11 2TB Tel: 01691 670268 SPIC OP BRADBURY COURT 1 Bradbury Close, Market Drayton TF9 3FR HENGOED PARK Tel: 01743 27288 OP D LDA MH SI YA Hengoed, Oswestry SY10 7EE Tel: 01691 650454 OP D PD MH YA AD BRADBURY LODGE Claypit Street, Whitchurch SY13 1NT HIGH LEA HOUSE Tel: 01948 666916 SPIC LDA SI Lanforda Rise, Oswestry SY11 1SY Tel: 01691 654090 SPIC OP BRIERY LODGE Church Road, Baschurch, Shrewsbury SY4 2EF HIGHBURY HOUSE Tel: 01939 260150 SPIC PD LDA YA 36 Aston Road, Wem, Shrewsbury SY4 5BA Tel: 01939 233304 SPIC PD LDA YA BROOK HOUSE RESIDENTIAL HOME Woodhill, Morda, Oswestry SY10 9AS HINSTOCK MANOR RESIDENTIAL HOME LTD Tel: 01691 654167 SPIC OP D PD SI Chester Road, Hinstock, Market Drayton TF9 2TE CHESWARDINE HALL NURSING & Tel: 01952 550242 SPIC OP D PD LDA MH SI YA RESIDENTIAL HOME Chipnall, Market Drayton TF9 2RJ KYNASTON FARM Tel: 01630 661316 Advert page 53 OP PD School Road, Ruyton Xi Towns, Shrewsbury SY4 1JT COACH HOUSE, THE Tel: 01743 872250 SPIC PD LDA SI YA Church Road, Baschurch, Shrewsbury SY4 2EF LANDONA HOUSE Tel: 01939 260150 SPIC PD LDA YA Love Lane, Wem, Shrewsbury SY4 5QP Tel: 01939 232620 SPIC OP D CREATIVE SUPPORT – BLACKFRIARS MAER LANE 12-14 Blackfriars, Oswestry SY11 2DU 4 Maer Lane, Market Drayton TF9 3AL Tel: 01691 670671 SPIC OP PD LDA YA Tel: 01630 698092 SPIC PD LDA

52 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Care homes continued

MAYFIELD HOUSE VIEWMOUNT Holyhead Road, Bicton, Shrewsbury SY3 8EQ 54 Alkington Road, Whitchurch SY13 1TD Tel: 01743 455074 SPIC LDA Tel: 01948 665262 SPIC OP D PD LDA MH SI YA

NEW BARN, THE WESTON HOUSE RESIDENTIAL HOME Goldstone, Cheswardyne, Market Drayton TF9 2NA Green End, Whitchurch SY13 1AJ Tel: 01630 661583 SPIC PD LDA MH SI YA Tel: 01948 663052 SPIC OP

OLD VICARAGE, THE WHEATLANDS, THE Church Lane, Baschurch, Shrewsbury SY4 2EF 77 The Wheatlands, Baschurch, Tel: 01939 260150 SPIC PD LDA YA Shrewsbury SY4 2DW Tel: 01939 261631 SPIC PD LDA SI YA OLD FARMHOUSE Goldcrest Drive, Sundorne, WINDSOR ROAD Shrewsbury SY1 4TP 47 Windsor Road, Oswestry SY11 2UB Tel: 01743 440318 SPIC PD LDA SI Tel: 01691 671353 PD LDA

ROSEVILLE HOUSE WOODCROFT New Street, Wem, Shrewsbury SY4 5AB Croft Way, Market Drayton TF9 3UB Tel: 01939 235163 SPIC LDA YA Tel: 01630 657486 SPIC Advert page 6 OP D

TUNSTALL HALL CARE CENTRE WOODLAND RESIDENTIAL CARE HOME LTD Newcastle Road, Market Drayton TF9 4AA Trefonen Road, Morda, Oswestry SY10 9NX Tel: 01630 652774 OP D Tel: 01691 656963 SPIC OP D

C HES WARDIN E H ALL R E S I D E N T I A L ,, N U R S I N G & R E SPI T E C A R E

FAMILY OWNED & RUN • CELEBRATING 30 YEARS AWARD WINNING KITCHENS

T E L : 0 1630 6 61316 W E B : www.ch e s w a r d i n e h a ll.co . u k S E E T H E N E W V I D E O O N OUR W EBS I T E

Visit www.carechoices.co.uk for further assistance with your search for care 53 Care homes with nursing See page 55 for the Service User Bands key

BEECH HOUSE NURSING HOME GREENFIELDS CARE HOME Wollerton, Market Drayton TF9 3NB Liverpool Road, Whitchurch SY13 1SG Tel: 01630 685813 SPIC OP Tel: 01948 661040 SPIC Advert page 6 OP D CHESWARDINE HALL NURSING & RESIDENTIAL LEGRAND NURSING HOME LTD HOME Tilstock, Whitchurch SY13 3JL Chipnall, Market Drayton TF9 2RJ Tel: 01948 880406 OP D Tel: 01630 661316 Advert page 53 OP PD LLYSFIELD NURSING HOME LTD CLOVERFIELDS Middleton Road, Oswestry SY11 2LJ Chester Road, Whitchurch SY13 4QG Tel: 01691 657511 SPIC OP Tel: 01948 667889 SPIC OP D PD SI YA MEADOWBROOK CARE HOME COURT, THE Twmpath Lane, Gobowen, West Felton, Oswestry SY11 4LE Oswestry SY10 7HD Tel: 01691 610626 SPIC OP Tel: 01691 653000 OP D PD EDGELEY HOUSE CARE HOME NEW FAIRHOLME Edgeley Road, Whitchurch SY13 4NH Shrewsbury Road, Oswestry SY11 2RT Tel: 01948 662832 SPIC OP D MH YA Tel: 01691 684970 SPIC Advert page 6 OP D ELLESMERE COMMUNITY NURSING HOME OLD VICARAGE NURSING HOME Trimply Street, Ellesmere SY12 0AE Station Road, Gobowen, Tel: 01691 622364 SPIC OP PD SI Oswestry SY11 3JS Tel: 01691 655254 SPIC OP D YA ELMHURST NURSING HOME Armoury Lane, Prees, RIVER MEADOWS NURSING HOME Whitchurch SY13 2EN Edgebolton, Shawbury, Shrewsbury SY4 4EL Tel: 01948 841140 SPIC OP Tel: 01939 250700 SPIC OP PD

English Care is a family based company dedicated to providing professional care in friendly and relaxed homes based in Shrewsbury and Much Wenlock.

• Nursing, residential, dementia care, respite and day care 01743 247 071 • Retirement apartments offering more independent living • Comfortable accommodation in period homes 01952 727 203 • Friendly and highly skilled staff • Comprehensive activity schedule providing a wide variety of activities & events to suit many interests • Pleasant gardens • Home cooked food offering plenty of choice www.englishcare.co.uk

Danesford Grange Care Home Kidderminster Road, Bridgnorth, Shropshire, WV15 6QD Danesford Grange is a 33 bedded home offering nursing, residential & Dementia care. Offering double and single rooms with en-suite, set in just over 2 acres of mature gardens. The home has therapy sessions, regular activities and entertainment as well as regular visits by the doctors, hairdresser, chiropodist, optician & local clergy. Special diets catered for and also a choice of menus. Tel 01746 763118 | Fax 01746 767551 | www.danesfordgrange.co.uk Please feel to contact us for further information on [email protected]

54 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Central Shropshire

Care homes

BARLEYFIELDS HOUSE FERNS RESIDENTIAL HOME, THE 110 Crowmere Road, Monkmoor, Shrewsbury SY2 5JJ 152 Longden Road, Shrewsbury SY3 9ED Tel: 01743 355746 SPIC Advert page 6 LDA Tel: 01743 368039 SPIC OP HALL BANK MEWS BLACKHURST CARE HOME 1-3 Hall Bank Mews, Hall Bank, Pontesbury, Blackhurst House, The Lawley, Longnor, Shrewsbury SY5 0RF Shrewsbury SY5 7QJ Tel: 01743 790858 SPIC PD LDA SI YA Tel: 01694 771318 SPIC LDA HARLEY ROAD SCHEME BOWBROOK HOUSE 25, 32 & 34 Harley Road, Condover, Bowbrook, Shrewsbury SY3 5BS Shewsbury SY5 7AZ Tel: 01743 247071 SPIC Advert page 54 OP D Tel: 01743 872250 SPIC OP PD LDA SI YA HARTLANDS RESIDENTIAL HOME BRIARFIELDS Whitehall Street, Shrewsbury SY2 5AD Raby Crescent, Belle Vue, Shrewsbury SY3 7JN Tel: 01743 356100 SPIC D Tel: 01743 353374 SPIC Advert page 6 OP HIGH RIDGES CHURCH VIEW High Ridge, Main Road, Dorrington, Longnor, Shrewsbury SY5 7PP Shrewsbury SY5 7JW Tel: 01743 872250 SPIC OP PD LDA SI YA Tel: 01743 872250 SPIC PD LDA SI YA CLIFFDALE REST HOME Shrewsbury Road, Pontesbury, HOLY CROSS CARE HOMES LTD Shrewsbury SY5 0QD 150 Abbey Foregate, Shrewsbury SY2 6AP Tel: 01743 790261 OP D Tel: 01743 343138 SPIC Advert inside back cover OP CONSENSUS SUPPORT SERVICES LTD IDEAL HOME – SHREWSBURY Knowsley Drive, Gains Park, Shrewsbury SY3 5DH 24 Main Road, Dorrington, Shrewsbury SY5 7JR Tel: 01743 366701 SPIC OP D PD MH YA Tel: 01743 719950 LDA YA JUBILEE VILLA CARE HOME COTON HILL HOUSE Upper Astley, Shrewsbury SY4 4BU Berwick Road, Shrewsbury SY1 2PG Tel: 01939 210461 SPIC Advert below OP Tel: 01743 235788 SPIC Advert page 6 OP D CRESCENT, THE 1a-1b The Crescent, Bomere Heath, Jubilee Villa Care Home Shrewsbury SY4 3PQ Tel: 01939 291841SPIC PD LDA SI YA Detached residential home set in beautiful secure gardens. CROWMOOR HOUSE Offering person centred care and support Frith Avenue, Shrewsbury SY2 5XW SPIC with 17 beds for older people suffering from Tel: 01743 235835 Advert page 6 OP D LDA SI YA Dementia and mental health illnesses, by fully trained staff. ELMS HOUSE Off Belvidere Avenue, Shrewsbury SY2 5PE Upper Astley u nr shrewsbury u Sy4 4bu 01939 210461 Tel: 01743 244392 MH YA

Visit www.carechoices.co.uk for further assistance with your search for care 55 F_BAR_11986 Shropshire Care Choices advert – x5 homes FINAL.qxp_Layout 1 10/08/2016 14:25 Page 1 Amazing people ...deserve amazing care

Our care homes are amazing places – filled with fascinating residents, not to mention our dedicated staff and inspiring volunteers. We're told our care and support is second to none, but it's the fantastic food, stimulating environments and unique social activities that make Barchester the best choice for the people and families we support.

Residential • Nursing • Dementia • Respite • Care for Under-65s

Thousands of families trust Barchester to Field House • Tel: 01694 628 810 care for their loved ones. To find out about Field House Drive, Church Stretton, SY6 7AA our amazing people and to search for your Hagley Place • Tel: 01584 519 832 local care home, visitwww.barchester.com Foldgate Lane, Ludlow, SY8 1LS or call us anytime to benefit from over 24 years' experience. Mount House • Tel: 01743 404 430 41-43 The Mount, Shrewsbury, SY3 8PP

Ottley House • Tel: 01743 404 431 Corporation Lane, Coton Hill, SY1 2PA

Wheatlands • Tel: 01952 701 337 Southfield Road, Much Wenlock, TF13 6AT Care homes continued

KEMPSFIELD RESIDENTIAL HOME SABRINA HOUSE Primrose Drive, Shrewsbury SY3 7TP 49 Longden Road, Shrewsbury SY3 7HW Tel: 0800 916 1499 LDA Tel: 01743 233832 SPIC D YA LYMEHURST SWAN HILL HOUSE RESIDENTIAL HOME 112 Ellesmere Road, Shrewsbury SY1 2QT 6 Swan Hill, Shrewsbury SY1 1NQ Tel: 01743 351615 SPIC OP D Tel: 01743 360803 OP MERRINGTON GRANGE TORRIN DRIVE, 38 Bomere Heath, Shrewsbury SY4 3QJ Shrewsbury SY3 6AW Tel: 01939 291319 SPIC PD LDA SI YA Tel: 01743 455252 PD LDA SI NORMANTON RETIREMENT HOME WELWYN 168 Ellesmere Road, Shrewsbury SY1 2RJ 72 Sundorne Road, Shrewsbury SY1 4RT Tel: 01743 271414 SPIC OP D MH Tel: 01743 872250 SPIC PD LDA SI OAKDENE CARE PROVIDERS YOCKLETON GRANGE RESIDENTIAL HOME 6 Berwick Road, Coton Hill, Shrewsbury SY1 2LN Yockleton, Shrewsbury SY5 9PQ Tel: 01743 270214 SPIC MH YA Tel: 01743 792899 SPIC OP LDA ORCHARD, THE YORK HOUSE Aston Road, Wem, Shrewsbury SY4 5JD Glebe Road, Bayston Hill, Shrewsbury SY3 0PZ Tel: 01743 872250 SPIC OP PD LDA SI YA Tel: 01743 874885 SPIC LDA YA PLAS NEWYDD 34 Hereford Road, Shrewsbury SY3 7RD Home care provider listings start on page 29. Tel: 01743 271064 SPIC OP D PD LDA SI YA

Care homes with nursing

HILLCREST MANOR NURSING HOME PORTLAND HOUSE NURSING HOME Reabrook, Minsterley, Shrewsbury SY5 0DL 25 Belvidere Road, Tel: 01743 792692 SPIC OP D YA Shrewsbury SY2 5LS Tel: 01783 270070 SPIC OP PD LDA YA ISLE COURT NURSING HOME Isle Lane, Bicton, Shrewsbury SY3 8DY RADBROOK NURSING HOME Tel: 01743 851600 SPIC OP D PD YA Stanhill Road, Shrewsbury SY3 6AL MAESBROOK NURSING HOME Tel: 01743 237800 SPIC OP D PD YA Church Road, Meole Brace, Shrewsbury SY3 9HQ Tel: 01743 241474 OP D PD SI YA UPLANDS AT OXON, THE Clayton Way, Bicton Heath, MOUNT HOUSE & SEVERN VIEW, THE Shrewsbury SY3 8GA Advert inside front cover 41-43 The Mount, Shrewsbury SY3 8PP Tel: 01743 282040 SPIC OP D PD YA Tel: 01743 404430 SPIC Advert page 56 OP D PD VICARAGE NURSING HOME, THE OTTLEY HOUSE The Common, Bayston Hill, Corporation Lane, Coton Hill, Shrewsbury SY1 2PA Shrewsbury SY3 0EA Tel: 01743 404431 SPIC Advert page 56 OP D PD YA Tel: 01743 874030 SPIC OP D

Visit www.carechoices.co.uk for further assistance with your search for care 57 South Shropshire

Care homes

ALEXANDRA HOUSE – LUDLOW GLENVIEW Poyner Road, Ludlow SY8 1QT 54 Gravel Hill, Ludlow SY8 1QS Tel: 01584 872412 OP D PD SI Tel: 01584 876262 LDA ARDEN GRANGE NURSING & RESIDENTIAL CARE GRANGE, THE HOME Kerry Lane, Bishops Castle SY9 5AU Derrington Road, Ditton Priors, Bridgnorth WV16 6SQ Tel: 07530 027119 SPIC OP D Tel: 01746 712286 SPIC OP D PD LDA SI YA HENDRA HOUSE RESIDENTIAL HOME BOWER GRANGE RESIDENTIAL CARE HOME 15 Sandpits Road, Ludlow SY8 1HH Fenn Green, Alveley, Bridgnorth WV15 6JA Tel: 01584 873041 SPIC OP Tel: 01299 861120 OP D HIGH TREES RESIDENTIAL HOME CARADOC HOUSE RESIDENTIAL CARE HOME Bull Lane, Bishops Castle SY9 5DA Ludlow Road, Little Stretton, Tel: 01588 638580 OP YA Church Stretton SY6 6RB HILTON BROOK HOUSE Tel: 01588 660323 SPIC OP D Hilton, Bridgnorth WV15 5PE CASTLEHAVEN RESIDENTIAL HOME Tel: 01746 716577 SPIC OP D 69-71 Church Street, Bishops Castle SY9 5AD KEVINDALE RESIDENTIAL CARE HOME Tel: 01588 630588 SPIC OP LDA YA Kevindale, Broome, Aston on Clun, Craven Arms SY7 0NT Tel: 01588 660323 SPIC OP D CREATIVE SUPPORT – LODGE LANE 85 Lodge Lane, Bridgnorth WV15 5DF LADY FORESTER RESIDENTIAL & DAY CARE Tel: 01746 766832 LDA YA CENTRE Church Street, Broseley TF12 5DB DARWIN PLACE Tel: 01952 884539 SPIC Advert page 54 OP PD Southfield Road, Much Wenlock TF13 6AT Tel: 01952 727162 SPIC LDA MH MEADOWVALE RESIDENTIAL HOME Monkhopton, Bridgnorth WV16 6SA DITTON PRIORS CARE CENTRE Tel: 01746 714061 OP Ashfield Road, Ditton Priors, Bridgnorth WV16 6TW Tel: 01746 712656 SPIC OP D NETHERWOOD RESIDENTIAL CARE HOME Haughton Road, Shifnal TF11 8DG DODDINGTON LODGE Tel: 01952 462192 OP Doddington, Hopton Wafers, Cleobury Mortimer DY14 0HJ OLD RECTORY CARE HOME, THE Tel: 01584 890864 SPIC OP D MH SI Rectory Road, Albrighton, Wolverhampton WV7 3EP Tel: 01902 376910 OP D DOWER HOUSE, THE Henley, Ludlow SY8 3HB ONNY COTTAGE REST HOME Tel: 01584 873456 OP PD SI Bromfield, Ludlow SY8 2JU Tel: 01584 873456 SPIC OP PD SI FIELD HOUSE PINES RESIDENTIAL HOME, THE Field House Drive, Church Stretton SY6 7AA Colebatch, Bishops Castle SY9 5JY Tel: 01694 628810 SPIC Advert page 56 OP Tel: 01588 638687 SPIC OP YA

58 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Care homes continued

STONE HOUSE VISION HOMES ASSOCIATION Union Street, Bishops Castle SY9 5AJ – TOLL GATE ROAD, 1C Tel: 01588 638487 SPIC Advert page 6 OP D Ludlow SY8 1TQ SPIC Tel: 01584 877166 Advert page 40 PD LDA SI YA SUNNYDALE 32 Shrewsbury Road, Craven Arms SY7 9PY WHEATLANDS Tel: 01588 673443 SPIC OP PD MH SI YA AD Southfield Road, Much Wenlock TF13 6AT VISION HOMES ASSOCIATION Tel: 01952 701337 SPIC Advert page 56 OP D – TOLL GATE ROAD, 1A Ludlow SY8 1TQ SPIC WILLOWDENE FARM Tel: 01584 877166 Advert page 40 PD LDA SI YA Chorley, Bridgnorth WV16 6PP Tel: 01746 718658 AD VISION HOMES ASSOCIATION – TOLL GATE ROAD, 1B WOOFFERTON RESIDENTIAL CARE HOME Ludlow SY8 1TQ SPIC Woofferton, Ludlow SY8 4AL Tel: 01584 877166 Advert page 40 PD LDA SI YA Tel: 01584 711207 SPIC OP

Care homes with nursing

ARDEN GRANGE NURSING & RESIDENTIAL CARE HAGLEY PLACE HOME Foldgate Lane, Ludlow SY8 1LS SPIC Derrington Road, Ditton Priors, Tel: 01584 519832 Advert page 56 OP D PD YA Bridgnorth WV16 6SQ Tel: 01746 712286 OP D PD LDA SI YA INNAGE GRANGE Innage Lane, Bridgnorth WV16 4HN BRADENEY HOUSE NURSING & CARE HOME Tel: 01746 762112 SPIC Advert page 6 OP D Worfield, Bridgnorth WV15 5NT Tel: 01746 716686 SPIC LADY FORESTER NURSING HOME Advert inside back cover OP D PD LDA MH Farley Road, Much Wenlock TF13 6NB CEDARS, THE Tel: 01952 727203 SPIC Advert page 54 OP Kingswood Road, Albrighton, OLDBURY GRANGE NURSING HOME Wolverhampton WV7 3JH Oldbury, Bridgnorth WV16 5LW Tel: 01902 373162 SPIC OP YA Tel: 01746 768586 SPIC OP D PD YA CHURCHILL HOUSE NURSING AND RESIDENTIAL PARK HOUSE NURSING HOME HOME Kinlet, Bewdley DY12 3BB Keepside Close, Bromfield Road, Ludlow SY8 1EL Tel: 01299 841265 SPIC OP D YA Tel: 01584 877500 SPIC OP D PD SANDFORD NURSING AND RESIDENTIAL DANESFORD GRANGE CARE HOME HOME, THE Kidderminster Road, Bridgnorth WV15 6QD SPIC Watling Street South, ChurchStretton SY6 7BG Tel: 01746 763118 Advert page 54 OP D PD MH SI Tel: 01694 723290 SPIC OP FOUR RIVERS NURSING HOME STRETTON HALL NURSING HOME Bromfield Road, Ludlow SY8 1DW Shrewsbury Road, All Stretton, Church Stretton SY6 6HG Tel: 01584 813500 OP D Tel: 01694 725320 SPIC OP D PD YA

Visit www.carechoices.co.uk for further assistance with your search for care 59 Index

Home care providers Advertisers are in bold

A Drayton Home Care Services Ltd 31 P Abbey Care Direct Ltd 29 E Paradigm Health & Social Care Ltd 33 Abbey Lawns Domiciliary Care E-Spire Healthcare Ltd 31 Office 29 Phoenix Homecare Affinity Homecare 29 G Wrexham Ltd 33 Agape Homecare Ltd 29 Gadlas Hall Nursing Home 31 Precision Care Services 33 Agincare 29 Goodwood Homecare 31 Prestige Nursing Ltd AJ Case Management Ltd 29 Shrewsbury 33 Alexandra House Diamond Life H Healthcare Ltd 29 Headway Shropshire 31 Q Allcare Shropshire Ltd 29 Health Care Support Services Quality Home Care Ltd – Suite 1 33 Ltd 31 Allenby Douglas Ltd 29 Healthcare 1st Choice Ltd 31 Allied Healthcare Shrewsbury 29 R Hengoed Park 31 Radfield Home Care Ltd Anchorage Care Group 29 Holcombe House 31 – Shrewsbury 33 Avenues East – West Midlands 29 Home Instead Senior Care 31 Radis Community Care (Shrewsbury) 33 B J JK Caring For You 31 Battlefield Healthcare Ltd 29 S Salopian Care 33 Bethphage 3 29 L Short Notice Care Services 33 Bluebird Care (Shropshire) La Petite Concierge Ltd 31 – Domiciliary Care 29 SLR Care 33 Lady Forester Centre 31 Bridgnorth Home Care Leabrook Lodge Ltd 31 Sovereign Domiciliary Care Co-Operative 29 Services 33 Longbow House 31 Brown Clee Care 29 Stanwardine Grange 33 Louise House 31 C START 33 C.L.C.A Company Ltd 29 M Surecare Shropshire Ltd 33 MacIntyre Care Shrops Herefs Care of Excellence Ltd 29 and Powys Supported Living 31 T Care at Home (Shropshire) Ltd 29 Maesbrook Nursing Home 31 Tailored Care Ltd 33 CareKind 29 Meadow Brook 31 TLC Care at Home Domiciliary Caring Angels Home Care Care Agency 33 – Head Office 29 N Clarriots Care Shropshire New Dawn Care Agency Ltd 31 V & Telford 29 North Shropshire Homecare Veraty Care Solutions Ltd 33 CM Bespoke Care 29 Ltd 31 Village Care Agency 33 Community Living 29 Nurse Plus and Carer Plus Crossroads Care Cheshire West (UK) Ltd 31 W Wirral Shropshire 29 O Willow Home Care Ltd 33 D Oswestry Care Ltd 31 Domiciliary Services Adelphi Care Outcome Care and Support Y Services Ltd 31 Ltd 31 York House 33

60 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Index continued

Care homes / care homes with nursing Advertisers are in bold

A Crescent, The 55 Hinstock Manor Residential Crowmoor House 55 Home Ltd 52 Alexandra House – Ludlow 58 Holy Cross Care Homes Ltd 55 Appledale Cottage Residential D Home 52 Danesford Grange Care Home 59 I Arden Grange Nursing & Darwin Place 58 Ideal Home 55 Residential Care Home 58, 59 Ditton Priors Care Centre 58 Innage Grange 59 Ashgrove Home 52 Doddington Lodge 58 Isle Court Nursing Home 57 B Dower House, The 58 Barleyfields House 55 J Jubilee Villa Care Home 55 Beech House Nursing Home 54 E Beulah House 52 Edgeley House Care Home 54 K Blackhurst Care Home 55 Ellesmere Community Nursing Home 54 Kempsfield Residential Home 57 Bowbrook House 55 Ellesmere House 52 Kevindale Residential Care Home 58 Bowens Field 52 Elmhurst Nursing Home 54 Kynaston Farm 52 Bower Grange Residential Care Home 58 Elms House 55 L Bradbury Court 52 F Lady Forester Nursing Home 59 Bradbury Lodge 52 Ferns Residential Home, The 55 Lady Forester Residential & Day Bradeney House Nursing & Care Centre 58 Field House 58 Care Home 59 Landona House 52 Four Rivers Nursing Home 59 Briarfields 55 Legrand Nursing Home Ltd 54 Briery Lodge 52 G Llysfield Nursing Home Ltd 54 Brook House Residential Home 52 Glenview 58 Lymehurst 57 C Gracelands 52 Grange, The 58 M Caradoc House Residential Maer Lane 52 Greenfields Care Home 54 Care Home 58 Maesbrook Nursing Home 57 Castlehaven Residential Home 58 H Mayfield House 53 Cedars, The 59 Hagley Place 59 Meadowbrook Care Home 54 Cheswardine Hall Nursing & Hall Bank Mews 55 Meadowvale Residential Home 58 Residential Home 52 & 54 Harley Road Scheme 55 Merrington Grange 57 Churchill House Nursing and Mount House & Severn View, Residential Home 59 Hartlands Residential Home 55 The 57 Church View 55 Hartlands Rest Home 52 Cliffdale Rest Home 55 Heatherdene Residential Care Home 52 N Cloverfields 54 Netherwood Residential Care Hendra House Residential Home 58 Coach House, The 52 Home 58 Hengoed Park 52 Consensus Support Services Ltd New Barn, The 53 High Lea House 52 – Shrewsbury 55 New Fairholme 54 High Ridges 55 Coton Hill House 55 Normanton Retirement Home 57 Court, The 54 High Trees Residential Home 58 Creative Support Highbury House 52 O – Blackfriars 52 Hillcrest Manor Nursing Home 57 Oakdene Care Providers 57 – Lodge Lane 58 Hilton Brook House 58 Oldbury Grange Nursing Home 59

Visit www.carechoices.co.uk for further assistance with your search for care 61 Index continued

Care homes / care homes with nursing continued Advertisers are in bold

Old Farmhouse 53 Sabrina House 57 – Toll gate Road, 1b 59 Old Rectory Care Home, The 58 Sandford Nursing and Residential – Toll gate Road, 1c 59 Old Vicarage Nursing Home 54 Home, The 59 Old Vicarage, The 53 Stone House 59 W Onny Cottage Rest Home 58 Stretton Hall Nursing Home 59 Welwyn 57 Orchard, The 57 Sunnydale 59 Weston House Residential Home 53 Ottley House 57 Swan Hill House Residential Home 57 Wheatlands 59 Wheatlands, The 53 P T Willowdene Farm 59 Park House Nursing Home 59 Torrin Drive, 38 57 Windsor Road 53 Pines Residential Home, The 58 Tunstall Hall Care Centre 53 Woodcroft 53 Plas Newydd 57 Woodland Residential Care Portland House Nursing Home 57 U Home Ltd 53 Uplands at Oxon, The 57 Woofferton Residential R Care Home 59 Radbrook Nursing Home 57 V River Meadows Nursing Home 54 Vicarage Nursing Home, The 57 Y Roseville House 53 Viewmount 53 Yockleton Grange Residential Vision Homes Association Home 57 S – Toll gate Road, 1a 59 York House 57 Other advertisers

Agincare 28 Coverage Care Services Ltd 6 Promises of Care Ltd 33 Barchester 56 Danesford Grange Care Home 54 Radfield Home Care Ltd 32 Bluebird Care 27 English Care Ltd 54 Salopian Care 32 Bradeney Drive Inside back cover FBC Manby Bowdler LLP 47 Care Choices Ltd 9 & 21 Shropshire Council 15 Care Select 12 & 30 Holy Cross Care Homes Ltd Shropshire Partners in Care 11 Inside back cover Carekind 28 SLR Care Ltd Outside back cover Caring Angels Homecare 28 Jubilee Villa Care Home 55 Vision Homes Association 40 Cheswardine Hall Nursing Home Marches Care Group and Residential Home 53 Inside front cover Wiltshire Farm Foods 11

Care Choices Limited has taken every care Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. to ensure that the information contained Publisher: Robert Chamberlain. in this Directory is accurate at the time of print. The company cannot accept responsibility for any errors or omissions in the publication, Director of Sales: David Werthmann. including if an organisation varies from the information included in an Head of Editorial: Emma Morriss. advertisement, the editorial or the listings. Care Choices Limited does Editor: Angharad Jenkins. not endorse or support any particular organisation included in the Content Editor: Emma Cooper. Directory. ©2016 Care Choices Limited. Care Choices Limited reserves all Regional Team Manager: Russell Marsh. rights in the titles Care Choices and HOMES Directories and their design. Regional Team Supervisor: Vanessa Ryder. Care Choices™ is a trademark of Care Choices Ltd. National Sales Manager: Paul Leahy. ISBN 978-1-911437-17-8 Senior Sales Executives: Mark Dalton, Elaine Green, Jaime Khan. Sales Executive: Kara Morrallee. Ref. No: 4001/Shropshire7/1016. Reproduction of any part of this publication Director of Creative Operations: Lisa Werthmann. in any form without the written permission of Care Choices Ltd is prohibited. Studio Manager: Jamie Harvey. This publication is available free of charge from Shropshire Council. Designer: Holly Cornell. Creative Artworker: Bobbie Johnson. Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Nr Marketing Administrator: Leah Callaghan-Fowler.

62 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Bradeney House, Holy Cross & Bradeney Drive,Worfield Elderly care in a family setting Bradeney House Nursing & Care Home Our aim is to create a homely atmosphere where family and friends are always welcome. A place where residents can enjoy their independence safe in the knowledge that care is always at hand.

• New Dementia Unit staffed with specialist Dementia Nurses • Superb new rooms with kitchenettes, telephone and computer access • Unique location - peaceful, safe and private but still close to main centres • Registered with The Care Quality Commission • Residential, EMI, and full nursing care Worfield, Bridgnorth, Shropshire, WV15 5NT • Choice of single en-suite or companion rooms Email: [email protected] • 24 hour individual care and domestic services provided by skilled, dedicated staff www.bradeney-house.co.uk • Regular programme of activities and social events • Bradeney House is on the Pet Friendly Care Home Register with The Cinnamon Trust

We will always be pleased to show you around. To arrange a viewing please contact Jane Welsman-Jones on 01746 716686

Holy Cross Care Home Our aim at Holy Cross Care Home is to create a homely atmosphere where family and friends are always welcome.

Our residents can enjoy their independence safe in the knowledge that dedicated care is always at hand, 24 hours a day.

• Registered with The Care Quality Commission • Choice of single en-suite, single or companion rooms • 24 hour individual care and domestic services provided by skilled, dedicated staff 150 Abbey Foregate, Shrewsbury, • Regular programme of activities and social events Shropshire SY2 6AP • Our home provdes services in the following categories: Email: [email protected] Care home providing personal care | Care home providing dementia care | Care www.holy-cross.co.uk home providing support for people with mental health conditions We will always be pleased to show you around. To arrange a viewing please contact Jane Welsman-Jones on 01743 343138

NEW Bradeney Drive,Worfield

Bradeney Drive,Worfield is the first ever retirement village in the Greenbelt between Bridgnorth,Wolverhampton and Telford that encompasses living independently with a range of onsite communal activities and the option of adding on care packages either straight away or at some point in the future. This elite development of 14 brand new bungalows offers unrivalled flexibility and just look at some of the things we can help with……

In choosing a home at Bradeney Drive, we know you value your independence but there maybe times that you need a little help, all you have to do is ask. We can book appointments for you, help you with cleaning, transport and shopping - we even have our own hairdresser!

To arrange to visit our show homes, please contact the selling agents BERRIMAN EATON 01746 766499 or visit www.berrimaneaton.co.uk www.slrcare.co.uk 01743 626116

At SLR Care, we will always put you rst Home Care Personal Care Our exibility and attention to detail Palliative Care

means we can make a true di erence Dementia Care to everyone who uses our services 24hour Care in Shrewsbury and the surrounding Bespoke Care Packages areas. Medication Assistance

For more information, please visit Domestic Services our website - Laundry - Cooking www.slrcare.co.uk - Shopping - Family Involvement

SLR Care, Conuence Cottage, Atcham, Shrewsbury, Shropshire SY5 6QJ Telephone : 01743 626116 • Email: o [email protected] Website: www.slrcare.co.uk