Shropshire-Choices-Support-Finder-L

The Uplands KIND CARING Multi award-winning family owned Care Home FRIENDLY The Uplands is your very best choice for care with nursing in Shropshire. Set in glorious countryside on the EXPERIENCED outskirts of Shrewsbury, it provides spacious single en suite rooms with outstanding facilities, and offers the highest standards of dementia nursing and care for those PROFESSIONAL with long term conditions. • Specialists in end-of-life care, short term respite, rehabilitation and post-operative care • Experienced, professional and friendly staff • Full programme of activities in a true home- from-home • CQC rated Good in all standards • Two dedicated dementia units

‘Attentive caring attitude of nursing and care workers, compassion and patience demonstrated continually throughout Mum’s short stay.’ J T, Shropshire

For more information call 01743 282040 or come and visit us at: arches The Uplands Clayton Way Care Bicton Heath Shrewsbury SY3 8GA

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The Uplands is owned and operated by Marches Care Ltd, part of the Marches Care Group. Welcome from Shropshire Council 4 I care for someone 46 Contents Areas covered by this Directory 5 Carers Support Service 46 Carers Emergency Response Service 46 Your health and wellbeing 6 Young Carers 47 Shropshire Choices 6 Local Support Swap 47 Healthy Shropshire 9 NHS Carers Direct 47 Let’s talk about the F-Word: preventing falls 10 Resource for those supporting disabled children 47 Shropshire Libraries: Books on Prescription 11 Money Matters 48 In your community 12 Financial assessments 48 Safety in your community 14 Additional Income you may be entitled to 48 Staying safe 14 Managing your Personal Budget 49 Protecting your property 14 Paying for your own care 50 Concerned about abuse? 14 Top-ups 51 Running out of money 51 Travel and mobility 15 Seeking financial advice 51 Community transport 15 Concessionary travel schemes 17 Having your say 52 Making It Real 52 Social and physical activities 18 Healthwatch Shropshire 52 I want to stay independent 19 Inspecting and regulating care services 53 Advice and advocacy support 19 Customer comments and complaints 53 How solicitors can help 54 Equipment, gadgets and adaptations 20 Assistive Technology 20 Useful contacts 55 Making life easier at home 21 Shropshire Choices 55 Your home 25 Finding care options in your area 55 Local contacts 55 Adult Social Care 25 Getting the help you need 26 Care homes and care homes with nursing 59 Let’s Talk Local sessions 26 Want to work as a Personal Assistant Planning your support 27 in Adult Social Care? 59 Support options 27 Care homes checklist 61 Leaving hospital 29 Care home listings 62 Personal Assistants (PAs) 29 Index 69 NHS Continuing Healthcare 30 End of life care 31 Home care agency checklist 32 All the listings in this publication Home care providers 35 of care homes, care homes with nursing and home care providers Specialist care and support 41 are supplied by the Care Quality Commission (CQC) and neither Shropshire Council nor Care Choices Learning and physical disabilities and autism 41 can be held liable for any errors or omissions. Sensory Impairment Service 41 The information contained in this Directory was Alcohol/drug misuse 42 correct at the time of going to print. The inclusion Mental health 42 of advertisements for homes and agencies in this Dementia care 43 Support Finder does not act as an endorsement or recommendation by Shropshire Council. Residential dementia care checklist 45

To obtain extra copies of this Directory, free of charge, call Shropshire Council’s Customer Services on 0345 678 9005 or email [email protected]

For additional local information and support, visit www.shropshirechoices.co.uk 3 Welcome from Shropshire Council Welcome from Shropshire Council Welcome again to the or how to find the right place to live. annual edition of the Shropshire Support Finder We are also very proud to introduce our 2017/18. You’ll find this publication provides Shropshire Choices website, launched to help a wealth of information on support and care you make the right choices and to remain for adults across the county. Social care is an independent and well. Shropshire Choices important issue for everyone, regardless of age, provides information about a wide range health or personal circumstances. of sources of help and support, including independent financial advice and information It is well documented that health and social care about care homes and housing options. It can services across the UK and here in Shropshire also help with getting out and about; keeping face significant and growing pressures. However safe; health and wellbeing; employment and in light of this, we continue to look at ways volunteering opportunities; and being a carer. to ensure our most vulnerable people, their The website provides a resource directory of families and carers get the right help as soon as organisations across Shropshire to enable you to they can. make the right choice to remain independent and stay well. Organisations can add, manage We know that most people in need of support and update their own information absolutely would prefer to be at home and we work closely free of charge. with our health and voluntary sector partners within the local community to help people Our key priority in Shropshire is to ensure that remain safe, well and independent for longer. By our most vulnerable residents get the right integrating health and social care services and support to help them stay safe and well and, utilising local resources, we can ensure you get ultimately out of hospital. We therefore hope the right support at the right time, focusing on you find our Shropshire Support Finder and our what you can do rather than what you can’t. Shropshire Choices website a useful resource, and that they provide you or the person you We want you to have a positive experience care for with the information and advice you when seeking advice to help you live more need to remain independent for longer. independently. You can start by talking to us – either via the First Point of Contact team Visit Shropshire Choices at or a Let’s Talk Local session. There is more www.shropshirechoices.org.uk information on these services on page 26.

Shropshire’s Support Finder is another place where you can find information to help you get the support that’s right for you. It is full of support services, voluntary organisations and community-based solutions that are available across Shropshire to help you or a loved one lead the life you want, as well as maintaining or regaining independence. It is designed to Andy Begley give you help and advice so that you can find Director of Adult Services your own way to meet any needs for support Shropshire Council and care. You might want to know how to Tel: 0345 678 9044 find support and care to help you live at Email: [email protected] home, and how much you might pay for it, Web: www.shropshire.gov.uk

4 For assistance with finding care and support, call Care Choices on 0800 389 2077 Areas covered by this Directory

Home care providers Whitchurch Ellesmere A41 n All regions 35 A5 Market Drayton A495 A49 Oswestry A528 Wem Care home listings A53 A483 n North Shropshire 62 A5 n Central Shropshire 65 Shrewsbury n South Shropshire 67 A5 M54 A488 Shifnal A49 Care homes with nursing listings Much Wenlock A442 n North Shropshire 64 Church A458 Stretton n Central Shropshire 66 Bridgnorth Bishop’s A489 n South Shropshire 68 Castle A488 Craven Arms A49 Ludlow

Contains Ordnance Survey data © Crown copyright and database right 2014

This Directory is available electronically at www.carechoices.co.uk. Alternative formats For those requiring the information in spoken word, there is also a Browsealoud option.

Representing and supporting Care Providers in Shropshire, Telford & Wrekin We are committed to supporting & promoting excellent, ethical and best value Social and Health Care Services in Shropshire and Telford & Wrekin To help deliver excellence we:

Work in partnership with Help individual local authorities, health trusts Keep members updated members with business and others, representing on legislative, policy systems and regulatory members to help shape and SPIC works in a way that and best practice compliance develop the sector safeguards the human rights of all developments those who may need, use or work in care services and supports its Develop and provide members to deliver services that Put those needing Provide a DBS high quality training for place people’s rights at the centre support at the centre of the care workforce of their decision making everything we do (pre-employment check) service Contact us Tel: 01743 860011 Email: [email protected] SPIC is a not for Website: www.spic.co.uk profit company App:

To access information about community groups, clubs, societies, organisations, and much more, visit the resource directory on www.shropshirechoices.co.uk

For additional local information and support, visit www.shropshirechoices.co.uk 5 Shropshire Choices

Your health and wellbeing Shropshire Choices is a social care website Calling all providers! offering information Do you provide a service for adults who have and advice about adult social care, housing and care and support needs or those with health health. The website is designed to encourage and sensory needs? Are your details missing individuals, carers and families to make the right from the Shropshire Choices resource choice, and to be independent for as long as directory? Sign up and tell people about possible within their local community. your service, free of charge. If you sign up and register your service, you can manage and update your own information which can The site has been designed and developed include: using feedback given by users of services and their carers to ensure it is easy to use, with the • name and address of organisation with a right information to encourage people to self- map facility; serve and remain well. • contact details and web address; • logos; The easy to navigate website aims to improve access to quality local information and provide • service summary details; adults and carers in Shropshire with more choice • opening times and locations you cover; and control over their social care and health needs. • accessibility details; If you have support and/or care needs, care for • hyperlinks to social media and other someone else, or are planning ahead, Shropshire platforms including CQC reports; Choices has a wide range of information for you. • promotional material, such as leaflets, newsletters and flyers; and The site includes information on how to stay independent in your home, receiving support as • minutes, agendas and booklets. a carer, independent financial advice, care and To sign up, go to www.shropshirechoices. support needs, and housing, as well as support org.uk/directoryregistration groups, social activity groups and how to remain safe in your community. Would you like employment in care as a Personal Assistant? You can find out about local voluntary and Would you like a job as a Personal Assistant community organisations as well as personal (PA) or are you already employed, but care assistants. Please visit the site at looking for more hours? Why not register www.shropshirechoices.org.uk with Shropshire Choices and promote your

Shropshire_Choices_Card_Mar17_Final.qxp_Layout 1 29/03/2017 10:07 Page 1 availability – free of charge!

You can promote your experience, skills and qualifications, as well as what kind of care work you are looking for. You will have full Visit www.shropshirechoices.co.uk access to your account so you can update 3 Quality local information Helping you to 3 What’s on and where your profile details as and when you gain make the right 3 Find the answers you need choice to remain 3 Money matters further qualifications or find employment. independent 3 Making your own decisions and stay well. 3 Helping others 3 Keeping safe For more information about becoming a For further advice please ring 0345 678 9044 Personal Assistant and to register, go to Do you provide a service? Join our Resource Directory.

6 For assistance with finding care and support, call Care Choices on 0800 389 2077 Celebrating 20 of care in Shropshire years

THE HANDBOOK FOR RELATIVES

YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

Care Select delves further into the subject of arranging support for a loved one, including detailed information on different types of care and support, as well as: • Understanding their needs • Choosing care • Broaching difficult conversations

? H O T W I ? W EE IL D R L G I A K R N ’T O N W O S W F E H O F D IC H M TIONS? A P T U O W O E HAT IF M R MU C A M E C DO H F ES O I E N O T H W T ’T S A A E E G ? H R E WRONG CHOICE N TH ? CAN WE AFFORD IT? CAN W R W A MAKE E AFFO E T T IF I

R A D IT E A HA ? ? H W RONG CH C W WILL I KNOW WH E THE W OICE? OW ICH TO WHAT IF I MAK H CHOOSE?

TO CLAIM YOUR FREE COPY OF CARE SELECT CALL 0800 389 2077*

WWW.CARESELECT.CO.UK

*While stocks last Healthy Shropshire ALSO FROM THE PUBLISHER OF THIS CARE DIRECTORY Many of us feel our lifestyles should be healthier and Healthy Shropshire has been designed Nutritious with this in mind. The aim is to help anyone who and delicious. wants to make positive changes by providing information on the support available to improve The clue is in people’s health and promoting local health projects, the name. THE HANDBOOK FOR RELATIVES some of which are listed here.

YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS Help2Change OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE. Help2Change provides free support delivered by specialist Help2Change advisers in a range Care Select delves further into the subject of arranging support for a loved one, of venues, including GP surgeries, pharmacies, including detailed information on different types of care and support, as well as: community venues, hospitals and supermarkets in • Understanding their needs Shropshire. • Choosing care Chicken & Spring Vegetable Casserole 79 • Broaching difficult conversations £3. Help2Quit from our Nutritious & Delicious range Help2Quit is the local stop smoking service in Now you can eat healthily every day. Order what Shropshire. It offers free support delivered by stop you want. No-contract. No-commitment. smoking specialists, including practice nurses, Delivered free.

midwives, pharmacists and school nurses. Call us for your FREE brochure ? H 01952299222 O T W I ? The service is available in almost all GP surgeries, wiltshirefarmfoods.com W EE IL D R as well as many pharmacies, community venues, L G I A K R N ’T hospitals and selected supermarkets, and is very O N W O S successful. By using a combination of stop smoking NHS Health Check W F E H O F D The NHS Health Check programme has been IC medicine and specialist help and support from H M TIONS? A P developed to prevent heart disease, diabetes, stroke T U O Help2Quit, individuals are up to four times more W O E HAT IF M R MU C A and kidney disease. If you are between 40 and 74 M E C DO H F likely to successfully go smoke free than when trying ES O I E N O T H years old and are not already diagnosed with one of W T ’T S A to quit without support. E E A H these conditions, you will be invited by your GP once G ? R E WRONG CHOICE N TH ? CAN WE AFFORD IT? CAN W R W A I MAKE E AFFO E T T IF Around 1 in 20 adults now uses electronic cigarettes. every five years to have a check to assess your risk. If R A D IT E A HA ? ? H W necessary, you will be given advice to help reduce or C Whilst they are not risk free, they are considered to RONG CH W WILL I KNOW WH E THE W OICE? OW ICH TO manage your risk of disease. WHAT IF I MAK H CHOOSE? be less harmful than smoking and smokers who want to use e-cigarettes to quit smoking are encouraged Healthy eating to contact Help2Quit. Maintaining a healthy diet provides you with the energy and nutrition you need. It improves your Help2Slim physical and mental health and wellbeing and Maintaining a healthy weight is important for provides protective health benefits against a range good health, as being overweight can increase of health conditions including heart disease, stroke, your risk of developing health conditions including type 2 diabetes and some cancers. TO CLAIM YOUR FREE COPY OF CARE SELECT coronary heart disease, stroke, type 2 diabetes, CALL 0800 389 2077* osteoarthritis and some types of cancer. Help2Slim For more information on Help2Change offers free support to help you lose weight and programmes, NHS Health Checks and keep it off. Advisers support you to make small WWW.CARESELECT.CO.UK practices delivering the services, visit sustainable changes that fit with you and your www.shropshirechoices.org.uk/myhealth lifestyle.

*While stocks last For additional local information and support, visit www.shropshirechoices.co.uk 9 Let’s talk about the F-Word: preventing falls

sure to discuss the fall with your GP or other health professional, even if you aren’t hurt. Many underlying causes of falls can be treated or corrected.

Most of us will have fallen at some time in our lives. The following tools have been developed to help For many, particularly younger people, the fall will be you. Search on the Shropshire Choices website or nothing more than a bit embarrassing. For others, a access them though your local library. fall can be startling and upsetting. As we get older, falls can become more common and the effect of Falls assistant the fall on our lives can become more serious. • take an NHS-approved check to understand what may be putting someone at risk of a fall; Preventing falls Falls are not inevitable and there are lots of practical • what to do to reduce each risk; and and simple steps you can take to reduce your risk of • key exercises to improve mobility, gait and falling. This includes ‘fall proofing’ your home, taking balance. regular exercise, keeping well and seeking further advice and support when necessary. Mobility and balance Watch a simple video to see how someone getting in There are also things you can do to reduce the harm and out of a chair can indicate their need to improve caused by falls, such as looking after your bones and their strength, gait and balance. making sure help can be summoned quickly if you do have a fall. Strength and balance exercises for healthy ageing Having a falls risk assessment and making practical Easy to follow exercise instructions to improve overall day-to-day activity and lifestyle changes can strength and balance. help you identify, assess and reduce your risk of falling; improve stability and maintain or improve Fall Check Home Safety independence and wellbeing. An easy to use, interactive check of common hazards in the home that might cause a fall. Falls prevention is about enabling you to regain your confidence and live as independent and full a life as possible. For more information on health and wellbeing, go to If you have a fall www.shropshirechoices.org.uk/myhealth Tell your GP or other health professional if you fall. Be

What do you think about this publication? Complete our short questionnaire www.carechoices.co.uk/reader-survey

10 For assistance with finding care and support, call Care Choices on 0800 389 2077 Shropshire Libraries: Books on Prescription

Shropshire’s libraries are a mine of information when while the e-book and e-magazine service gives you it comes to helping you to look after your health. access to a wide range of publications in your home All branches offer a wide range of self-help books completely free of charge. on various conditions, and free use of computers to access websites and the Shropshire Community If you are a carer, you may be eligible for a carer’s Directory. ticket which will make you exempt from late returns fines, and access to free audiobooks and free Reading Well Books on Prescription helps you to standard DVD rental. understand and manage your health and wellbeing using self-help reading on a wide range of topics, For more information about staying healthy with such as mental health for young people and adults, Shropshire Libraries or to ask about a concessionary dementia and long-term conditions. or a carer’s ticket, visit your local library or go to www.shropshire.gov.uk/libraries Libraries also offer sociable daytime activities, such as reading groups, Knit & Natter and the popular For more information on health and Time to Listen. The free Home Library Service for wellbeing in Shropshire, please visit housebound customers is a great way to have www.shropshirechoices.org.uk/myhealth books, audiobooks and DVDs delivered to your door,

Are you an organisation which supports the community with health and wellbeing? Register on the Shropshire Choices resource directory free of charge. Visit www.shropshirechoices.org.uk/directoryregistration

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

VISIT THE CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

For additional local information and support, visit www.shropshirechoices.co.uk 11 In your community In your community your community In Shropshire Council aims to build positive organisations to maximise energy, ideas and communities by encouraging families and resources to provide a strong collective voice. individuals to be independent, active and social The VCSA aims to improve representation of within their local community while remaining voluntary, community and social enterprise healthy and safe for as long as possible. Many organisations and build partnerships with public community-based professionals and voluntary and private sector organisations to meet the organisations are working together to make sure needs of local groups and communities. you, your family and friends can find information on services near you. To find out what is available Joining the VCSA is free. To download in your area, visit www.shropshirechoices.org. a membership form or to access the uk/localcommunities information pack, including eligibility criteria, visit www.vcsvoice.org To contact Community Enablement Team the VCSA, call 01743 258521 or email Shropshire Council’s Community [email protected] Enablement Team works within communities across Shropshire to support local organisations to fulfil Shropshire Family Information Service (FIS) their potential. Their work includes establishing Shropshire FIS provides free new community groups, supporting volunteer information and advice on recruitment, funding research for projects, all aspects of family life. From developing community assets and linking people expecting a baby, to having and organisations together and they work closely young children or teenagers, the FIS can support with communities through Shropshire Council’s parents, carers or any other family member. elected members and local councils. Its online directory provides information on They signpost people to the activities and local and national organisations offering advice places right for them. They also work with local and support on some of the issues or concerns statutory and voluntary organisations to identify any family may encounter, including a wide what is needed within the community, and to range of information for parents of children with develop new activities or solutions to fill any disabilities or additional needs. gaps that are identified. Local activities within Shropshire are also The Team is also able to support local promoted to encourage children of all abilities organisations to register and update their to get active and socialise, where they can learn activities on the Shropshire Choices website. new skills and make new friends.

If you think the Community Enablement For more information about Family Team could help you, call 01743 253077, Services, call 01743 254400, email email communityenablement@shropshire. [email protected] or gov.uk or visit www.shropshirechoices.org. go to www.shropshirechoices.org.uk/ uk/resilientcommunities childrenandfamilyservices

The Voluntary and Community Sector Assembly (VCSA) Shropshire Rural Community Council (RCC) The VCSA brings together a Shropshire RCC is a local charity and diverse range of voluntary and membership organisation which community sector groups and helps people who live and work in

12 For assistance with finding care and support, call Care Choices on 0800 389 2077 In your community continued

Shropshire to make life easier and more manageable The Royal Voluntary Service (RVS) for themselves and for their community. The RVS Good Neighbours Service helps older people by offering practical It is committed to making Shropshire a great place advice, support and friendship and for everyone to live, no matter what challenges aims to prevent social isolation and they face, and has a strong track record for act as a pre-emptive step to keep those who are delivering a wide range of quality services and local vulnerable out of hospital. RVS can provide a lift to a projects, often working in partnership with other lunch club, getting your shopping, transport to attend organisations. an appointment (eg doctors, hospital, or hairdressers). RVS can collect your prescription or simply offer a little For more information on the services Shropshire bit of company. The service is a volunteer organisation RCC provides, call 01743 360641, email which enriches the lives of older people and their [email protected] or visit families across Britain. www.shropshire-rcc.org.uk For more information, call 01743 240271 or visit www.royalvoluntaryservice.org.uk Age UK Shropshire Telford and Wrekin Age UK Shropshire Telford and Wrekin has many services offering Gusto companionship and support for Organised through Shropshire Rural older people to prevent isolation Community Council (RCC), Gusto is a and loneliness. For example, volunteers can visit network of active people who meet you in your own home, providing a listening ear regularly and enjoy participating in activities together. and confidential support whilst going for walks, These include social events like theatre trips, cycling, playing games, watching a film or sharing hobbies. dog walking, going to the cinema and meeting for Alternatively, they can provide a regular telephone lunch or fine dining, cocktail evenings, photography call or accompany you to social activities in your and art classes. Members can also become a host for neighbourhood, helping you build friendships and any activities they enjoy and want to share with others. share experiences. For further information, call 01743 360641, email They can also provide a wide range of activities to [email protected] or visit support you to stay well and socially active. There www.shropshire-rcc.org.uk is something for everyone, with reading groups, craft classes, community choirs, exercise groups Shropshire Wheelchair Users Group (SWUG) and dance classes. The service works with an array SWUG is a proactive organisation promoting of clubs, such as Shrewsbury Walking Football Club, positive change for wheelchair users and their Severnside Bowling Club and even the Shropshire carers and supporting independence. It arranges Theatre Organ Trust. It also supports over 30 meetings, group activities and social events as well lunch clubs and has a regular programme of as signposting and organising wheelchair repairs. The guided walks. group meets on the first Thursday of every month (except August). For more information and additional services, call 01743 233788, email [email protected] For more details, call 01743 350460 or visit www.ageukshropshireandtelford.org.uk or email [email protected]

To find out what is available in your community, visit www.shropshirechoices.org.uk/localcommunities

For additional local information and support, visit www.shropshirechoices.co.uk 13 Staying safe Safety in your community We want to make sure residents in Shropshire • Hate crime – any criminal offence committed feel safe and secure in their own communities, against a person or property which is and know where to go if they need help. motivated by an offender’s hostility or prejudice towards someone. Hate crime can There are various ways of protecting yourself be reported by dialling 999 if it is an and you should report any issues you may be emergency or 101 for non-emergencies. experiencing, including: • Anti-social behaviour – defined as acting ‘in • Scams – schemes to con you out of your a manner which causes or is money. They can arrive by post, phone call, likely to cause harm, alarm text message or email, or from someone or distress’. It can be coming to your home. Citizens Advice has lots reported to the police of useful advice. Visit your local branch, call by dialling 101 or the Advice Line on 0844 499 1100 or go through Shropshire to www.citizensadvice.org.uk/consumer/ Council’s reporting scams/scams line on 0345 678 9020.

Protecting your property

You can do simple things to improve your For more organisations which home security. Don’t leave side gates open or offer support, visit unlocked and make sure you shut any accessible www.shropshirechoices.org.uk/ windows overnight or if rooms are unattended. othersourcesofhelp Don’t leave ladders outside and store any The Shropshire Choices website has an garden tools securely. Keep hedges trimmed interactive guide on staying safe in your and low so they don’t provide cover for burglars community, visit and keep spare keys properly concealed and www.shropshirechoices.org.uk/guide secured.

Concerned about abuse?

Safeguarding adults who are at risk of abuse Abuse can take many forms, including: or neglect • physical abuse; Safeguarding means protecting an individual’s right to live in safety, free from • financial abuse; abuse and neglect. Living a life free from • psychological abuse; harm and abuse is everyone’s human right. We all need to act as good neighbours and • sexual abuse; citizens to look out and care for one another • discriminatory abuse; and to stay safe. • neglect and self-neglect; If you find someone is being abused, please • domestic abuse; speak to a professional who will be able to help, • modern slavery; and like the police, a doctor or someone supporting the adult affected. • organisational abuse.

14 For assistance with finding care and support, call Care Choices on 0800 389 2077 Concerned about abuse? continued Safety in your community Abuse can happen in many different settings, If you need to tell Shropshire Council, please including: ring 0345 678 9021.

• someone’s own home; If you need urgent help from Shropshire • a care home; Council outside office hours, please phone the • a hospital; Emergency Social Work Duty Team on 0345 678 9040. This number is for emergencies only. • a day centre; and

• public places. If you need to report a crime, please ring 101. If you are in immediate danger, contact Abuse is carried out by many different people the police on 999. For more information, but it is usually someone who is known and visit www.shropshirechoices.org.uk/ trusted. It might be a: concernedaboutabuse • family member; If you have concerns about the standards or • partner or neighbour; application of regulations in a care home, you • care worker; should contact The Care Quality Commission. Citygate, Gallowgate, • volunteer; or Newcastle upon Tyne NE1 4PA • friend. Tel: 03000 616161 Email: [email protected] continued If you have any concerns about a person’s safety, Web: www.cqc.org.uk it is important you speak to someone you trust who will talk through your concerns and agree More information about the Care Quality the best way forward with you. Commission is on page 53.

Travel and mobility Travel and mobility Being active plays an important part in get out and about in your community. maintaining your independence and community transport is available to encourage For more information, visit this and prevent isolation. This section www.shropshirechoices.org.uk/mytravel provides information on services to help you

Community transport

Shropshire Community Transport Consortium to get to events and activities such as the Shropshire Community Transport is run theatre, sports, music, WI and social groups. The by independent charities and service is fully accessible for wheelchairs. voluntary organisations working to support local people by providing For more information, call 07772 964517, door-to-door transport throughout email info@shropshirecommunity Shropshire. The service is available for those who transport.org.uk or visit www. have no access to public transport or who find it shropshirecommunitytransport.org.uk >> too difficult. It also helps groups and individuals

For additional local information and support, visit www.shropshirechoices.co.uk 15 Community transport continued

>> North Salop Wheelers Email: A community transport minibus service [email protected] providing accessible, affordable transport to isolated people within North Shropshire. Oswestry Dial-a-Ride The ring-and-ride service is accessible for Tel: 01691 671571 young people and the elderly, and covers rural villages Email: [email protected] around Wem, Whitchurch, Market Drayton and Telford on a weekly basis. The minibus is also available by Ring and Ride Church Stretton arrangement for hospital and doctor appointments, Tel: 01694 720025 excursions, clubs, societies and youth groups. Email: [email protected]

For more information, call 01948 880037 or visit All Shropshire Mobility www.northsalopwheelers.co.uk A vehicle adaptation company based near Shrewsbury. All Shropshire Mobility started over 15 The Friendly Transport Service years ago and has built good working relationships A community-based organisation with all major adaptation companies, provides a fully- providing transport for rural equipped demonstration workshop and has three communities in and around the service vans for mobile fitting. They can help if you neighbouring towns of Broseley need adaptations to a vehicle to enable you to drive, and Much Wenlock in Shropshire. A friendly door- such as hand controls or pedal modifications. to-door service, reliable for people who don’t have alternative means of transport or who have other difficulties in getting out. Helping you to attend For more information, call 01743 790879 or visit local clubs, non-profit-making groups, meetings www.allshropshiremobility.co.uk and other social events and day trips. Individual membership is £5 a year. Alpha Automatic School of Motoring Driving tuition specialising For more information, call 01952 881145, email in automatic disability and [email protected] or visit specific needs with adapted www.friendlybus.co.uk vehicle for hand controls, left foot accelerator and infrared lodgeson’s secondary controls. Tuition is Other useful community transport contacts also available for older driver assessments, retuning Bridgnorth Community Transport to driving courses, adaptation familiarisation and Tel: 01746 768539 rehabilitation after illness or accident. Email: [email protected] For more information, call 01743 240283 or visit Dial-a-Ride Bishop’s Castle www.alphaautomaticshrewsbury.co.uk Tel: 01588 638350 Email: [email protected]

Dial-a-Ride Shrewsbury Are you an organisation which Tel: 01743 450350 supports the community with Email: [email protected] travel and mobility? Register on the Shropshire Choices resource directory free of charge, visit Ludlow, Clun Valley and Corvedale www.shropshirechoices.org.uk/ Tel: 01584 700907 directoryregistration

16 For assistance with finding care and support, call Care Choices on 0800 389 2077 Concessionary travel schemes

If you are eligible for a state Railcards pension or have a disability, A railcard will give you discounts on rail fares, you can apply for free or online or from a staffed railway station. There are reduced travel by applying several schemes for passengers with different for one of the concessionary needs, including carers. travel schemes below which are administered by To buy your card online, find out about ticket Shropshire Council. prices or get help planning your journey, call 0844 871 4036 or email Blue Badges [email protected] This scheme provides those with disabilities a variety of parking concessions, such as free parking or being able to park closer to a destination. Bus passes A concessionary travel scheme run by Shropshire The badge is for passengers and drivers. Badges Council offers free or discounted travel on local will not be issued to those who are temporarily public transport for those who are over 63 years old incapacitated, for example people who are or for those with a disability. For more information, recovering from surgery. call 0345 678 9088.

To check your eligibility or to apply or renew To find out if you are eligible for one your blue badge, download the appropriate of the schemes and how to apply or application form or contact the Customer for more travel and mobility information, visit Service Centre on 0345 678 9014. www.shropshirechoices.org.uk/mytravel

What do you think about this publication? Complete our short questionnaire www.carechoices.co.uk/reader-survey

For additional local information and support, visit www.shropshirechoices.co.uk 17 Social and physical activities Social and physicalSocial activities Whether you take up a sport or hobby, join a volunteers to encourage confidence and community group, or just meet up with friends, motivation to try something new, providing having a social life plays an important role in a person-centred approach to overcome keeping healthy, active and well. Whatever your barriers. age, being physically and socially active can help you lead a healthier and happier life and helps to combat loneliness. Reader’s story Darren has been with People who do regular physical activity have the Inclusively Fit a lower risk of age-related illness and many Project for 18 months. chronic diseases. Being active also boosts your He first got involved mood which helps to improve your mental as he wanted to take health and strengthens your immune system. part in an activity. Since then, he has become Healthy Shropshire, see page 9, can help find the a volunteer Buddy working with people type of activity that works best for you, in line one-to-one to help build their confidence. with your abilities and what you enjoy. It can also He also supports a local group, I Can 2, find ‘start up’ Active4Health activities, including which provides activities for children with exercise on referral programmes, walking groups disabilities and has now gained a paid role and exercise classes in local areas. with them. Darren has come a long way, overcoming severe anxiety along with other barriers he faced due to autism. For more information, call 0345 678 9025 or go to www.shropshirechoices.org.uk/myhealth For more information or to make a referral, call 01743 297193 or email Energize Shropshire, Telford and Wrekin [email protected] Energize is the County Sports Partnership for Shropshire, Telford and Wrekin. It works Loudwater Studio with a number of organisations to enable Loudwater Studio is an arts, everyone to have access to sport and physical crafts and sound-recording activities, whatever their level of interest or studio situated in Ludlow. It ability. Energize believes in encouraging and assists everyone in their general health and motivating people to give different sports and wellbeing and offers the opportunity for people activities a go and offers a wide range of services of all abilities to get creative in any way. Studio and information to achieve this. staff regularly work with people with visual impairments, complex disabilities and adults with learning difficulties, supporting them to For more information, call 01743 297191, actively take part in creative fun. email [email protected] or visit www.energizestw.org.uk Call 01584 877272 or email [email protected] Inclusively Fit Project A project which supports isolated, inactive people who would like to be more socially To find out what is available in your community, active in their community. The project visit www.shropshirechoices.org.uk/ encompasses a Buddy Programme using localcommunities

18 For assistance with finding care and support, call Care Choices on 0800 389 2077 Social and physical activities continued

Are you an organisation which supports the community and provides physical and social activities? Register on the Shropshire Choices resource directory free of charge, by visiting www.shropshirechoices.org.uk/directoryregistration

I want to stay independent I want to stay independent Shropshire Council aims to encourage and your home, there are options you can explore to support individuals to remain independent in help you remain safe, secure and warm. For more their community for as long as possible. If you information visit www.shropshirechoices.org. have concerns about remaining independent in uk/iwanttostayindependent

Advice and advocacy support

Peer Counselling Advocacy Services (PCAS) Shropshire Independent Advocacy Service Shropshire PCAS helps (SIAS) adults with any disability SIAS supports adults aged 18 and maintain their independence. over who are experiencing mental Independent advocates support vulnerable health issues in Shropshire, Telford people with disabilities to make informed and Wrekin. SIAS can support decisions and choices. Advocates can also people on medical appointments and general support people through adult safeguarding, meetings. It can also attend Community Mental offering long-term help and support to improve Health meetings, psychiatrist appointments their wellbeing. and other services to help provide independent information and enable people to make a choice For more information, call 01691 658008, for themselves. email [email protected] or visit www.shropshirepcas.co.uk For more information, call 01743 361702, email [email protected] or visit Taking Part www.siasonline.org Taking Part is a group of people with learning difficulties working together to help people speak up for themselves. Taking Part encourages people with learning difficulties to have more choice, know their rights, be included in society and have the chance of leading independent lives.

For more information, call 01743 363399, email [email protected] or visit www.takingpart.co.uk

To access information about advocacy, advice, information and much more, visit the resource directory on www.shropshirechoices.co.uk/resourcedirectory

For additional local information and support, visit www.shropshirechoices.co.uk 19 Equipment, gadgets and adaptations Equipment, gadgets and adaptations There are various gadgets and aids available going unnoticed. In addition, they can provide to support independence and wellbeing. reassurance to carers who are concerned for their Used correctly, they can go a long way to help loved ones and/or feel that they are struggling to prevent certain conditions from worsening or cope and continue in their caring role.

Assistive Technology

Assistive Technology is the term for specialist their care. Shropshire Council does not provide items which encourage and support vulnerable telehealth technology at this time. individuals to remain safe and independent within their own homes for as long as possible. Shropshire Council offers a range of Assistive Useful organisations Technology and equipment, from standalone Careline Assistive Technology to its Telecare service. Careline is a 24-hour alarm service, which is connected to your home through an alarm Standalone Assistive Technology is equipment unit linked to your telephone line. A 24/7 which is designed to provide support to an monitoring centre is manned by friendly and individual without the need for a connection helpful operators, ensuring peace of mind via a telephone line. Standalone equipment can and helping you to live independently in be as simple as a specialised bath plug or as your own home. complex as digital monitoring systems which allow carers to see, hear and speak to a person For details, contact 0345 863 8323 or visit from another room. their website www.independencetrust. co.uk/our-services Telecare uses telephone lines and wireless sensors to ensure peace of mind within the Telmenow.com home by linking to a call centre, which is Telmenow.com provides technology to automatically alerted, for example if you might support independent living. For carers and have had a fall or if the oven has been left on. the people they care for, it specialises in Telecare items can range from a simple falls providing access to technology and services alarm or memory reminders to a domestic which can increase independence and allow system which monitors a person’s wellbeing people to enjoy life the way they want to. whilst at home. For more information, visit Telehealth provided by Health www.telmenow.com Telehealth technology can assist in diagnosing and monitoring health conditions. A home unit to measure and monitor temperature, blood pressure and other vital signs can allow professionals to make efficient and effective decisions. Telehealth can monitor blood glucose levels, cardiac arrhythmia and lung functions, to name a few. If you would like more information about Telehealth, speak to your local GP. Or, if the person requiring the service is in hospital, speak to the medical team responsible for

20 For assistance with finding care and support, call Care Choices on 0800 389 2077 Making life easier at home

Over the next few pages you will see illustrations identify any problems which might affect you? Can of the main living areas in a home, together with they be resolved using the advice given? If you an information chart for identifying any issues and do require any further information about sourcing how to set about resolving them. products, grants, or getting an assessment, please call Shropshire Council’s First Point of Contact team Have a look at the rooms and chart. Can you on 0345 678 9044.

In the living room

Plug with handle Chair raisers

Easi-reach

WHAT IS DIFFICULT? SIMPLE SOLUTIONS ALTERNATIVE SOLUTIONS

GETTING IN/OUT OF • Place a block of foam in chair base to lift • Buy an electric riser chair CHAIRS you up • Buy a new chair ensuring the height Standing up from sitting is • Buy ready-made chair raisers is right difficult • Take regular, gentle exercise

DIFFICULTY OPENING • Move any unsafe objects to give clear • Install environmental controls or AND CLOSING WINDOWS access to windows air-conditioning Can't reach the windows • Install/purchase a fan • Install appropriate windows Not secure to leave • Buy a tool to open/close windows windows open

CONTROLLING THE • Change the switches for ease of use • Move the heating controls HEATING • Fit a timer switch • Install new or additional heating system Managing your home and • Purchase a standalone heater • Contact Energy Saving Trust for advice body temperature on 0300 1231 234

KEEPING WARM • Use a trolley to transport the fuel for • Insulate your house Insulating your home your fire • Swap to a cheaper heating system Affording fuel • Replace the open fire with a heater • Change to a simpler heating system Carrying fuel • Check eligibility to apply for winter fuel • Contact Energy Saving Trust for advice payment on 0300 1231 234

TURNING ON LIGHTS • Install a light switch toggle • Move the light switches Can't reach the switch • Purchase a socket extension • Install environmental controls Switch is difficult to use • Purchase handi-plugs

DIFFICULTY HEARING • Use subtitles • Request an assessment for a hearing aid THE TV • Purchase wireless headphones • Install a room loop Managing sounds • Seek advice on hearing aids • Contact Age UK for Hearing Aids on 0808 102 0008

For additional local information and support, visit www.shropshirechoices.co.uk 21 Making life easier at home continued

In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Bed raisers Pill dispenser

WHAT IS DIFFICULT? SIMPLE SOLUTIONS ALTERNATIVE SOLUTIONS GETTING IN AND OUT OF • Learn new ways of moving safely • Use a transfer board BED • Purchase a leg lifter • Buy an electric adjustable bed Standing up from sitting on • Change the height of the bed • Use a hoist the bed • Contact n (see below) for an OT assessment

SITTING UP IN BED, TURNING • Change to less heavy bedding • Buy a bed cradle/bed ladder OR ROLLING OVER • Learn new ways of moving safely • Use a bed lever Bed is too soft • Purchase a pillow raiser • Buy a specialised mattress Bedding is too heavy • Change the mattress • Install a drop-down rail Nothing to lean on • Install an over-bed pole

KEEPING WARM IN BED • Buy a heavier togg duvet Maintaining your body • Buy thermal clothing temperature • Buy an electric blanket (make sure it’s tested regularly) • Ensure the bedroom is warm

GETTING DRESSED • Learn new ways of dressing • Contact n (see below) for an OT Difficulties using your hands • Buy alternative/adaptive clothing assessment • Buy simple gadgets: long-handled shoe horn; dressing stick; button hook

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist who can cut nails Can't reach your feet • See a Chiropodist for foot care. Hard to hold scissors Contact NHS on 01743 277681

TAKING YOUR TABLETS • Ask for an easy-open bottle Opening bottles • Keep a note of when you take a tablet Remembering to take tablets • Get a pill dispenser • Ask someone to prompt you READING THE TIME • Buy a clock with large numbers • Buy a clock that ‘speaks’ Seeing the clock to tell the time

 Shropshire First Point of Contact team on 0345 678 9044.

22 For assistance with finding care and support, call Care Choices on 0800 389 2077 Making life easier at home continued

In the kitchen

Pan handle holder Large handled cutlery

Perching stool Liquid level indicator Chopping board with spikes

WHAT IS DIFFICULT? SIMPLE SOLUTIONS ALTERNATIVE SOLUTIONS

REACHING INTO CUPBOARDS • Rearrange your cupboards/surfaces • Alter the spring in the doors Difficulties reaching or bending • Buy an Easi-Reacher or Handi-Reacher • Lower or raise the cupboards

USING TAPS AND SWITCHES • Fit tap turners • Change switches Difficulties using your hands • Purchase Handi-Plugs • Raise or reposition taps • Fit lever taps or new taps

PREPARING/COOKING FOOD • Sit at a table • Purchase a perching/high stool Work Surfaces too high or low • Consider kitchen gadgets including: • Buy a trolley Hard to grip packets or jars knife with a thick handle; chopping • Raise/lower work surface board with spikes; pan handle holder; Hard to grip a knife • Make space under worktop for lid gripper Pans or kettles too heavy to lift your knees when sitting • Use a food processor

MOVING AROUND KITCHEN • Re-organise the furniture • Review mobility equipment Not enough space • Contact Mears Home Improvement Service for adaptation on 01743 344632

EATING AND DRINKING • Use large handled cutlery • Buy a trolley Cutlery is hard to grip • Use a non-slip mat • Consider home support for meal Food/plate keeps slipping • Use a lightweight cup/mug times Can't carry food to table • Use a cup with two handles • Contact n (see below) for an assessment Can't lift cup

LAUNDRY/IRONING • Install a wall-fixed ironing board • Raise/lower washing machine Washing machine is too high/low • Get a family or friend to help • Change the washing machine/ Putting up iron board iron

 Shropshire First Point of Contact team on 0345 678 9044.

For additional local information and support, visit www.shropshirechoices.co.uk 23 Making life easier at home continued

In the bathroom

Grab rail Raised toilet seat

Toilet seat and support frame Tap turners

Long-handled sponges Shower board

WHAT IS DIFFICULT? SIMPLE SOLUTIONS ALTERNATIVE SOLUTIONS WASHING HANDS, FACE AND BODY • Install tap turners • Install lever taps or new taps Turning the taps • Buy a long-handled sponge • Purchase a stool Standing at the basin • Purchase a flannel strap • Raise or lower basin Basin is too low or too high • Contact n (see below) for an OT Can't reach all parts of the body assessment

HAVING A BATH • Purchase a non-slip mat • Install a bath lift Turning the taps • Buy a long-handled sponge • Use a hoist Stepping into the bath • Use a half-step • Replace the bath with a shower Risk of slipping in the bath • Install grab rails • Convert to a wet room Getting up out of the bath • Use a bath board or bath seat Washing your back • Contact n (see below) for an OT assessment

DRYING YOURSELF • Use a non-slip mat • Change the floor covering Floor is slippery • Purchase a towelling gown • Purchase a hot air body dryer Room is too cold • Heat the bathroom safely Difficulty in drying your body

USING THE TOILET • Install a flush lever extension • Install a raised toilet seat Toilet is too high or too low • Contact n (see below) for an OT Difficult to clean yourself assessment Flush lever is awkward • Use a combined toilet seat and Toilet is hard to get to support frame

CLEANING TEETH • Purchase a toothbrush gripper Gripping the toothbrush • Buy an electric toothbrush Standing at the basin • Sit on a stool

HAVING A SHOWER • Use non-slip mats • Use a shower board Difficult to stand in the shower • Purchase a half-step • Replace shower controls Shower too high • Use a shower chair or stool • Consider home support Shower controls are awkward • Contact n (see below) for an OT Shower is slippery assessment

 Shropshire First Point of Contact team on 0345 678 9044.

24 For assistance with finding care and support, call Care Choices on 0800 389 2077 Your home Equipment, gadgets and adaptations Take a look at the suggestions on pages 21 Contact team on 0345 678 9044 and ask to 24 for ideas of equipment and adaptations for an occupational therapy assessment. The that could help you live at home for longer. occupational therapy assessment will identify There might be a simple fix to help you stay your needs and advise you on what may help independent. If you are a tenant and rent your you to maintain your independence within home, it is always advised to initially contact your home. Alternatively, for more information your landlord for advice when considering about useful gadgets and adaptations, adaptations in your home. go to www.shropshirechoices.org.uk/ usefulgadgets Local handyman services are available to help install any adaptations you might need, and a Disabled Facilities Grant home improvement agency could be useful Following an occupational therapy assessment, if you’re considering more major works. Visit you may be able to apply for a Disabled www.shropshirechoices.org.uk/myhome for Facilities Grant through private sector housing more information. to help you with minor or major adaptations

to maintain your safety and independence. For continued To find out if you are eligible for support more information on the grant, visit from the Council, call the First Point of www.gov.uk/disabled-facilities-grants

Adult Social Care Adult Care Social Adult Social Care have created factsheets which are available for people to download at www.shropshirechoices.org.uk/factsheets/ The information you will find includes:

1. Introduction to Adult Social Care 2. Concerned About Someone – Adult Safeguarding 3. Let’s Talk Local 4. Technology and Gadgets for Independent Living and support for adults and their carers across 5. Support for Carers Shropshire. This combined service is called Adult 6. Care Act Assessment Social Care. 7. Paying for Your Care and Support Adult Social Care’s aim is to enable people to live 8. Planning Your Support as independently as possible, and for as long as 9. Managing Your Personal Budget possible, within their community, so that they 10. Having a Direct Payment can lead active and fulfilled lives. 11. Having an Individual Service Fund (ISF) 12. Deferred Payments People access Adult Social Care for different 13. Seeking Further Financial Advice reasons. It may be for themselves as they are 14. As Your Needs Change worried about their own situation, or they may be seeking guidance for family or a friend. Shropshire Council’s in-house social work and occupational therapy service provides care If you need advice and information about Adult

For additional local information and support, visit www.shropshirechoices.co.uk 25 Adult Social Care continued

Social Care, in the first instance you can visit 678 9044. They may direct you to services which can www.shropshirechoices.org.uk/ Shropshire help, or direct you to a Let’s Talk Local hub in your Choices has a host of information about Adult Social community; these also provide one-to-one arranged Care, including having an assessment of your needs, or drop-in sessions across Shropshire. paying for care, information on care providers, Personal Care Assistants, and local support groups For more information about Adult and voluntary organisations. Social Care in Shropshire, visit www.shropshirechoices.org.uk/whatis If you feel you need to speak to someone directly, you adultsocialcare can contact the First Point of Contact team on 0345

Getting the help you need

First Point of Contact (FPOC) They will then try their In Shropshire, the Council aims to address people’s best to help you over social care queries quickly. It is able to do this in a the phone, by providing number of ways. information about organisations in your local If you wish to talk to somebody about staying community. Hopefully, independent or anything at all regarding your you will then be in a personal wellbeing, or the wellbeing of another position to get the right person, please call the friendly and dedicated First support easily and quickly. Point of Contact team on 0345 678 9044. If the adviser thinks you An adviser will ask you a selection of questions in would benefit from further order to understand your situation. They will discuss talks face-to-face, they will arrange a convenient date what works well for you at the moment and what and time for you to attend a Let’s Talk Local session might not be working so well. with an adviser.

Let’s Talk Local sessions

Let’s Talk Local sessions are held in Depending on your circumstances, if you are unable various locations across Shropshire to attend a Let’s Talk Local session, you may be able and, if you are referred, you will to arrange the session to be held in your home. have the opportunity to attend the location most convenient for you. Some locations National, Government-set guidelines will be used require booked appointments via First Point of when deciding how best to advise and help you. Contact, while some also offer drop-in sessions. To find out where the Let’s Talk Local sessions are and An assessment of your needs will allow the person how to attend, visit www.shropshirechoices.org. to decide whether the Council is able to offer you uk/letstalklocalsessions support and what sort of support you may require – you may have needs which will change, and they will Attending a Let’s Talk Local session gives you an always try hard to plan for this. opportunity to discuss your circumstances and to have your needs assessed in a confidential setting. If you receive support from a friend or family

26 For assistance with finding care and support, call Care Choices on 0800 389 2077 Let’s Talk Local sessions continued member, they may be seen as a carer and the For more information about Let’s Council will happily look at what needs they might Talk Local sessions, visit have as a result of providing you with necessary care. www.shropshirechoices.org.uk/letstalklocal

Planning your support

If, following an assessment to determine your needs, require support, the outcomes you wish to achieve, you find you are eligible for support from Shropshire the types of services required and the potential costs. Council, you will have the opportunity to design a When receiving formal care services, whether funded Care and Support Plan. by the Council or not, you should agree a support plan with your care or support provider, which states Your Care and Support Plan will detail how your your needs and expected outcomes. If your support needs will be met, how you propose to meet specific is being organised by the Council, an adviser will outcomes and what it is you need to have in place to help you to do this. succeed. This will also give an indication of the cost of any services you might require. If your assessed needs do not meet the criteria, or if you are not eligible for support with funding for your Most people will be required to contribute towards care, you may be required to make your own private the cost of their care. However, care and support may arrangements, although the Council will still offer be funded in part or whole by the local authority you information and advice. For more information, if you meet various eligibility criteria when having see page 26. assessments of your needs and finances. Council-funded care and support is provided The Council will explore with you the various forms by independent registered companies. Fees for of support which can be put in place to meet such services vary and the Council’s brokerage service needs. As mentioned above, you may need to will negotiate on your behalf and ensure a full contribute towards any costs associated with the breakdown of cost is provided. support you require and the Council may identify a need for a Personal Budget. This is an amount of money sufficient to fund services which you are For more information about planning assessed as needing to meet your eligible needs. your support, visit www.shropshire choices.org.uk/planningyoursupport Your support plan will identify which of your needs

Support options

Shropshire Council encourages residents in the as possible, support at home can take many forms: county to live safely and independently within their a befriending service so you no longer feel lonely; community. This is partly made possible by exciting having a community service in place to help you to new technologies, such as Assistive Technology get out and about; having equipment in your home described on page 20. to keep you safe; or having more hands-on support such as a care worker assisting you with some day- Care and support in your own home is often referred to-day tasks. to as either ‘domiciliary care’, ‘home care’ or ‘support services’. To enable you to stay at home for as long Given the choice, many people prefer to remain

For additional local information and support, visit www.shropshirechoices.co.uk 27 Support options continued living in their own homes, surrounded by their provide registered nurses, if needed. These would possessions and near to their family and friends. be arranged by the clinical commissioning group if This, of course, applies to everyone, including older you have healthcare needs and meet the eligibility people, those who are convalescing, have a physical criteria for health-funded services. or learning disability, or have dementia. If your needs mean you might require care in a care It is important to note all service providers that home, the following information will help you to deliver personal care must be registered and decide the most appropriate option for you. It is inspected by the Care Quality Commission (CQC). always best to have an assessment carried out by the Council to make sure you are choosing the best All care workers must have been vetted by the option to meet your needs. Disclosure and Barring Service, have received necessary training, be properly referenced, and be A care home might be a good option if you have eligible to work in the UK prior to them visiting your needs which cannot be met in your own home but home. Ask the service provider to show evidence you do not require nursing care. that the care workers they introduce are compliant with the legislation, and check the provider’s latest When deciding if a care home is right for you, it is CQC report at www.cqc.org.uk/ The provider should important to make a balanced decision based on also have received a quality rating. your present needs and what your future needs might be. More information on the CQC can be found on page 53. The checklist on page 32 should help when you Equally, you should think carefully about your are discussing your requirements with home care finances to ensure you can continue to afford agencies. your chosen home, see page 48 for more on paying for care. Domiciliary care will normally involve personal care (assistance with washing etc.). One or more care When you visit a care home, take along the workers will come into your home to assist with day- checklist on page 61 to prompt any questions you to-day tasks, such as getting up and getting dressed. will have for the manager. You might also want to consider whether domiciliary care can meet your Live-in care is where a care worker lives in your needs. home, is allowed time off each day and must have a night’s sleep. Live-in care can be arranged as a A care home with nursing is suitable for those short respite for your main carer or a permanent needing nursing care, where care will be delivered arrangement to suit your needs. by qualified nursing staff, alongside care workers. Nurses are on duty around the clock. 24-hour care is required when you need constant assistance or monitoring through Fees are generally the day and night; it differs higher than care from live-in care as care homes. Some of the workers ensure someone cost of your nursing is on duty and awake both care may be met by day and night. the NHS, which will pay a standard rate directly to the home. Some home care agencies This is called NHS Funded Nursing Care. are also registered as nursing The rate for this is £155.05 per week, agencies, meaning they can though this figure may change.

28 For assistance with finding care and support, call Care Choices on 0800 389 2077 Leaving hospital

Our priority in Shropshire is to ensure people can affected while you are in hospital, visit Shropshire remain independent and safe and remain in their Choices at www.shropshirechoices.org.uk/ own homes for as long as possible. myfinanceswhilstinhospital

We offer advice and support to help you regain your For more detailed information on how you can be confidence when you return home from hospital. supported when leaving hospital, please visit Integrated Community Services (ICS) may carry out www.shropshirechoices.org.uk/leavinghospital an assessment to see if the support they can offer would benefit you. For more information about Integrated Whether you are returning home from hospital with Community Services (ICS), please visit support having been organised, or you wish to look www.shropscommunityhealth.nhs.uk/ics at what is available, below is some useful information or contact: you will need in order to aid your recovery. North If you are due to go into hospital and you are • North East • North West already receiving services, you will need to let Tel: 01948 660813 Tel: 01691 663641 the agencies which support you know in plenty South of time so they can suspend their support until you are home again. You will also need to let • South East • South West the Council and the Department for Work and Tel: 01746 711085 Tel: 01588 676331 Pensions know if you are, or are likely to be, in Central hospital for more than four weeks. For more • Tel: 01743 250520 information about how your benefits may be

Personal Assistants (PAs)

A PA is someone who supports an individual to live with this option. POhWER can advise you on how more independently, usually in the person’s own home. to recruit PAs, including carrying out interviews, and They can help with all sorts of daily tasks, including ensure you have the necessary information you need domestic tasks, personal care, shopping and sorting to be a ‘good’ employer. out paperwork and they can also support you to get out and about. Employing a PA yourself means you are Want to work as a Personal Assistant in Adult the employer and in control of who supports you and Social Care? how you wish to be supported. Working as a Personal Assistant can be a fulfilling career and can lead to a variety of roles and career If you are paying for your own care, you can choose progression. It can be rewarding and challenging, this option to meet your care needs. If you are eligible and means getting involved in many aspects of an to receive a Personal Budget in the form of a Direct employer’s life. It may include support in the home, Payment (see page 49), you may consider having a PA at leisure or at work, carrying out a range of duties, which you can discuss with your support worker. not just personal care.

Commissioned by Shropshire Council, POhWER is For more information about Personal Assistants, available to support you if you wish to explore the or to register, go to www.shropshirechoices. use of a Direct Payment and ensure you have the org.uk/personalassistant advice and help you need in order to move forward

For additional local information and support, visit www.shropshirechoices.co.uk 29 NHS Continuing Healthcare

NHS Continuing Healthcare is a package of about their own needs and support taken into continuing care arranged and funded solely by the account. NHS for those who have eligible needs. This is free of charge, wherever it is delivered. NHS Continuing A decision about eligibility should usually be made Healthcare support may be provided in a care within 28 days of a referral for assessment being home or in your own home. made to the NHS clinical commissioning group.

People eligible for NHS Continuing Healthcare will If you are already receiving support from the have been assessed as having a ‘primary health Council, your social worker will be able to give need’ and are likely to have complex medical needs you more information about NHS Continuing and substantial or intense ongoing care needs. Healthcare and complete with you an NHS Continuing Healthcare screening checklist, from National guidance says the assessment for NHS which a referral for assessment might be made. Continuing Healthcare should be ‘person-centred’. Your GP or community nursing service should be This means the person being assessed should able to give you advice or make a referral with you be fully involved in the assessment process. They if you are not currently receiving support from should be kept informed and have their views the Council.

To access information about community groups, clubs, societies, organisations, and much more, visit the resource directory on www.shropshirechoices.co.uk

What do you think about this publication?

Complete our short questionnaire www.carechoices.co.uk/reader-survey

30 For assistance with finding care and support, call Care Choices on 0800 389 2077 End of life care

Although the subject of dying is often painful to for how you are cared for in the final months of contemplate for everyone involved, letting your your life. This can let people know your wishes and family know about your wishes could help them feelings while you are still able to. if they need to make decisions for you about your care. Knowing they are acting in accordance with Your GP should always be the first point of contact your wishes can remove some of the stress from a for end of life advice, support and care. They will very difficult situation. be able to help you link to local services. For further information on end of life care, visit Good planning for all your needs should mean you www.nhs.uk/planners/end-of-life-care which can (if you choose) remain in your home or care has information including: home in your last days and not have to be admitted to hospital. An advance statement – How you can create one to let people know your wishes. Even if you are not approaching the end of your life, you may still want to think about your wishes for Advance decision to refuse treatment – If you do your own end of life care. This could include where not want certain kinds of treatment in the future, you you would like to be cared for, where you would can make a legally binding advance decision. prefer to die, your wishes for your funeral and who you would like to make decisions about your care, if Lasting Power of Attorney – How you can legally you are not able to decide for yourself. appoint someone to make decisions about your care in the future if you become unable to make decisions Currently, in Shropshire, there are several services yourself. providing end of life care. These include the Hospice at Home service, specialist palliative care nurses, Making a will – To ensure your property and both in the community and in hospital, and district finances are dealt with in accordance with your nursing services. Many care homes will also offer wishes after your death. For advice on how to make a end of life care. will, visit www.gov.uk/make-will

All end of life services aim to make the patient This information has been adapted from the NHS as comfortable as possible by relieving pain and Choices website, www.nhs.uk other distressing symptoms while providing psychological, social and spiritual support for patients and their families.

When choosing a care service, you should consider its end of life care philosophy and policies. Enabling people to die in comfort and with dignity is a core part of providing care and the way care professionals approach the process will be incredibly important for you, your family and carers.

If you have a terminal illness, or are approaching the end of your life, you should consider making For more information about end of plans for your future care. Planning ahead in this life care, visit Shropshire choices at way is sometimes called ‘advance care planning’ www.shropshirechoices.org.uk/endoflifecare and involves thinking and talking about your wishes

Agency 1 Fees per week Quality rating* £ Agency 2 £ Agency 3 £

We suggest that you have paper with you when speaking with home care agencies so you can make notes.

About the agency Accommodating your needs

How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How? staff each day? Are all staff checked with the Regulation Disclosure and Barring Service? Can you see the agency’s contract terms? Will you be notified in advance if your care worker is on holiday or sick? Can you lodge a complaint easily?

Are staff matched to you specifically, Are complaints dealt with quickly? based on your needs and preferences? Will your support plan be reviewed at Can you meet your care worker(s) regular intervals? before they start? Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and female staff? quality rating?

Notes

*See page 53.

32 For assistance with finding care and support, call Care Choices on 0800 389 2077 “They are the best care agency in Shrewsbury, in my opinion. I would highly recommend Bluebird Care.”

Suzanne M, Customer, Bluebird Care Shropshire

Bluebird Care Call your local office today to Care in your own home find out more We provide flexible and bespoke homecare and support services Shrewsbury from 30 minute visits through to 24 hour live in care. We also provide respite care. We can help support with getting up and 01743 874 343 going to bed, housekeeping, mobility, personal care and travelling to and from appointments. Oswestry – Care plan tailor-made for you 01691 749 128 – High quality expert care to suit your needs Church Stretton – Dependable scheduled visits 01694 259 065 – Our team are fully trained, enhanced DBS checked, supervised and continually supported – We help you maintain your independence Get in touch with your local office for a no-obligation discussion and assessment of your care needs.

bluebirdcare.co.uk/shropshire Choosing the right care can be a daunting prospect. With so much choice, how can you be sure you’re making the right decision?

“There is no place like home” - so let our highly trained, nurse led care & support team help you to stay independent in your own home, whatever your circumstances.

All our care is tailored to the individual, so for an informal chat about your requirements, please get in touch on 01743 443 076 and we will be happy to talk about how we can help. Or send an email to [email protected] and we can get back to you at a time that’s convenient for you.

“I set up Battlefield Healthcare because I want to provide a better care service – one that’s focused on putting people first.” - Lisa Giles, Director, Battlefield Healthcare.

Battlefield Healthcare Unit 38D, Vanguard Way, Battlefield Enterprise Park, Shrewsbury, SY1 3TG. Telephone: 01743 443076www.battlefieldhealthcare.co.uk • Email: [email protected] www.battlefieldhealthcare.co.uk

Drayton Home Care Services Ltd has been providing home care services since 1993. Care and Nursing at Home We are a company who are committed to the principles of empowerment, enablement and promoting the rights, choices, privacy, dignity and independence of all individuals who use our services. We provide services for dementia, physical and mental disability (adults), end of life care and sensory impairment. We are a nurse led team of highly trained Health Care Assistants enabling individuals to remain Do you need a helping hand? safe and secure in their own home.

If you are looking for an alternative to Call Jacquie or Catherine on 01630 653871 to residential care or extra support for those discuss any requirements that you may have. everyday tasks that are becoming difﬁcult for you or a loved one – then we’re here to help in Shropshire from 30 minutes per week to full-time live-in care. first class, professional Our care teams have been providing support and care award-winning quality home care since 1989 and can help with: personal care, in your home... housekeeping, help getting around or even to provide a break to an existing family Making life better for the member or care-giver. elderly and for those living with disabilities

Looking for care? For more information t 01743 460500 or 01952 216 700 www.helpinghands.co.uk e 0808 274 2935 [email protected] www.supreme-homecare.com

34 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care providers

ABBEY CARE DIRECT LTD AVENUES EAST – WEST MIDLANDS Shrewsbury Shrewsbury Tel: 01743 233832 SPIC OP D PD MH SI YA Tel: 01473 357885 SPIC OP PD LDA MH SI YA AFFINITY HOMECARE SHREWSBURY BATTLEFIELD HEALTHCARE LTD Shrewsbury Shrewsbury Advert page 34 Tel: 01743 367000 SPIC OP D PD YA Tel: 01743 443076 SPIC OP D PD LDA MH SI YA AD AGAPE HOMECARE LTD BETHPHAGE 3 Shrewsbury Whitchurch Tel: 01743 453183 OP D PD LDA MH SI YA Tel: 01948 804901 SPIC PD LDA MH SI YA AGINCARE UK BLUEBIRD CARE (SHROPSHIRE) Shropshire – DOMICILIARY CARE Tel: 01823 729557 OP D PD LDA MH YA AD Shrewsbury Advert page 33 Tel: 01743 874343 SPIC AJ CASE MANAGEMENT LTD OP D PD SI YA Wolverhampton BLUEBIRD CARE SHROPSHIRE Tel: 01902 754107 SPIC OP PD SI YA Oswestry Advert page 33 Tel: 01691 749128 ALEXANDRA HOUSE DIAMOND LIFE OP D PD SI YA HEALTHCARE LTD BRIDGNORTH HOME CARE CO-OPERATIVE Ludlow Bridgnorth Tel: 01584 872233 SPIC OP D PD MH SI Tel: 01746 762559 SPIC OP D PD SI ALLCARE SHROPSHIRE LTD BROWN CLEE CARE Shrewsbury Ludlow Tel: 01743 792980 SPIC OP D PD LDA MH SI YA AD Tel: 01484 872084 OP ALLENBY DOUGLAS LTD C.L.C.A COMPANY LTD Oswestry Shrewsbury Tel: 01691 650067 SPIC OP D PD MH SI YA AD Tel: 01743 460957 SPIC OP PD YA ALLIED HEALTHCARE SHREWSBURY CARE AT HOME (SHROPSHIRE) LTD Shrewsbury Ludlow Tel: 01743 245848 SPIC OP D PD LDA MH YA Tel: 01584 838420 SPIC OP D PD LDA MH SI YA ANCHORAGE CARE GROUP CARE OF EXCELLENCE LTD Shrewsbury Ludlow Tel: 01743 874874 SPIC OP D PD MH SI YA Tel: 01584 838413 SPIC OP PD D MH SI YA APPROVED CARE AND SUPPORT LTD (OSWESTRY) CAREKIND Oswestry Advert outside back cover Whitchurch Tel: 01691 655999 OP D PD LDA MH SI YA AD Tel: 01948 258050 SPIC OP D AUTUMN GROVE CARING ANGELS HOME CARE Kidderminster Shrewsbury Tel: 01746 718816 SPIC OP D PD MH SI YA Tel: 01743 588484 SPIC OP D PD SI

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs SPIC - Member of Shropshire Partners in Care - see page 5 Advertisers are highlighted

For additional local information and support, visit www.shropshirechoices.co.uk 35 “Our objective is to deliver high quality domiciliary care for service users and their families” What do

Lasyard House B.C, Underhill Street, Bridgnorth, Shropshire WV16 4BB you think Tel: 01746 250 005 • E: [email protected] Healthcare 1st Choice Ltd provide quality domiciliary care services. We are about this a small family run local company, that takes all of our clients individual needs into consideration. publication? We provide:

• Personal Care • Domestic Chores • Shopping Assistance Complete our short questionnaire • Assisting with food and drink • Escorting to appointments 2077 389 0800

• Sleep in / waking nights.

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H H N ’T VISIT THE? CARE SELECT WEBSITE O O T N W W O I S ? W W F E E I H O E WWW.CARESELECT.CO.UK L F D R L IC D G I H A K R M N T A ’T O WHAT O U E IF M O O N R UM W C M S A D H E E C OE W F IF S H O O E N I O F T D H ’ W TC S A T HA E ME TG ? A H R O WHAT O U E N WE AFFOIFRDMIT? C R N W A ERTHE W CA UMAN WE C M MAAK AF E I DO FOR HE TF T IF C D A I A ES IT? O E A WH E N O ? H T H W

’ C T S A T RONG CHA E W WIELL I KNOW CALL CARE SELECT FOR MORE INFORMATION: HE W OIC ? H W WHI W F I MAKE T G E? HO R C HATEIAFFORD IT? R N W A THE W CAN W CAN WE A MAKE FFOR E T T IF I D IT E A A HA 0800 389 2077 ? ? H W C LL I KN CALL CARE SELECT FOR MORE INFORMATION: HE WRONG CHOIC W W WI OW WHIC WHAT IF I MAKE T E? HO 0800 389 2077

New Dawn Care Agency is a family run business and has been providing high quality, professional home care for over 8 years in and around South Shropshire. Our team of dedicated, friendly and qualified carers are local and understand the importance of your care being tailored and personalised. We offer all aspects of care services in the comfort of your home ranging from:

• Personal Care • Sitting Service • Meal preparation • Flexible & friendly approach • Assistance with medication to care • Support to and from • Calls from 30 minutes up to appointments 24 hour live in care

The Old Shippon, Onibury, Craven Arms, Shropshire, SY7 9AW Please contact Carly or Kim on: 01584 856 586 or 07875 603 408

36 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care providers continued

CLOVERLEY CARE LTD HOME INSTEAD SENIOR CARE SHREWSBURY Market Drayton Shrewsbury, Ludlow and Oswestry Tel: 019848 890454 OP D PD LDA SI YA Tel: 01743 387650 SPIC OP D PD SI YA CLARRIOTS CARE SHROPSHIRE & TELFORD JK CARING FOR YOU Shrewsbury Bridgnorth Tel: 01952 260226 OP D PD LDA SI YA Tel: 01746 862422 SPIC OP D PD LDA MH SI YA CROSSROADS CARE LA PETITE CONCIERGE LTD CHESHIRE WEST WIRRAL SHROPSHIRE Shifnal Shrewsbury Tel: 01952 463301 SPIC OP D PD SI Tel: 0333 323 1990 OP D PD LDA MH SI YA AD LADY FORESTER CENTRE DOMICILIARY SERVICES ADELPHI CARE Broseley Advert page 64 SERVICES LTD Tel: 01952 884539 SPIC OP PD Shrewsbury LEABROOK LODGE LTD Tel: 01743 369758 SPIC LDA SI YA Oswestry Tel: 01691 671555 DRAYTON HOME CARE SERVICES LTD OP PD SI Market Drayton Advert page 34 LONGBOW HOUSE Tel: 01630 653871 OP Shrewsbury Tel: 01743 872250 GADLAS HALL NURSING HOME LDA Dudleston Heath LOUISE HOUSE Tel: 01691 690281 OP D PD MH SI Shrewsbury Tel: 01743 251568 OP D PD LDA MH SI YA AD GOODWOOD HOMECARE Bridgnorth MACINTYRE WELSH MARCHES Shrewsbury Tel: 01746 763406 SPIC OP D PD LDA MH YA Tel: 01743 364210 SPIC LDA HEADWAY SHROPSHIRE MAESBROOK NURSING HOME Shrewsbury Shrewsbury Tel: 01743 365271 SPIC OP PD YA Tel: 01743 241474 OP D PD SI YA HEALTH CARE SUPPORT SERVICES LTD MEADOW BROOK Shrewsbury Shrewsbury Tel: 01939 251342 OP D PD SI YA Tel: 01743 790074 LDA HEALTHCARE 1ST CHOICE LTD NEW DAWN CARE AGENCY LTD Bridgnorth Advert page 36 Onibury Advert page 36 Tel: 01746 250005 OP D PD LDA MH SI YA Tel: 01584 856586 SPIC OP D PD SI HENGOED PARK NORTH SHROPSHIRE HOMECARE LTD Oswestry Whitchurch Tel: 01691 650454 SPIC OP D PD MH YA AD Tel: 01948 662008 SPIC OP D PD LDA MH SI YA HOLCOMBE HOUSE NURSE PLUS AND CARER PLUS (UK) LTD Ludlow Shrewsbury Tel: 01584 877166 PD LDA SI YA Tel: 01743 442787 OP D PD LDA MH SI YA AD

For additional local information and support, visit www.shropshirechoices.co.uk 37 Please return this proof sheet with any Your Advertisement Proof amendments or your approval by Shropshire Care Services Directory 2013/14 MONDAY 09/09/2013

“Putting People First” www.salopiancare.co.ukwww.salopiancare.co.uk

Salopian CareCare isis a aprovider provider of qualityof friendly Care servicesCommunity to people Care livingservices in their to ownpeople homes living in in North their Shropshire:own homes, Market in North Drayton, Shropshire: Wem, MarketWhitchurch, Drayton, Shawbury Wem, andShawbury, surrounding Whitchurch areas. and surrounding areas. Services are based on an assessment of your individual needs. These could be:- Our aim is to promote independence and provide support allowing people to live full• Inand the rewarding Morning: lives. Personal Care – washing, dressing, continence care, breakfast, medication, washing-up. We can also help with your pet. We place the welfare of people first, treating them with respect and dignity and believe• At Lunchtime: in the importance Meal preparation of relationships and between assistance those with we feeding, provide for and the staff medication, we employ. toileting. We only use staff with good interpersonal skills, and actively help them progress further with skills development and support. • During the Day: Escort on shopping and social trips. Sitting service. Services recognise individual needs and may include personal care, escorted trips and• In domestic the Evening: duties. Help with evening meal, washing, medication, getting ready for bed, closing your curtains and securing your house. Your own care manager ensures quality of service reflecting National Care Standards and the individual’s changing needs. “Putting People First” has always been the philosophy of Salopian Care; it Wehas currentlybeen built have on employmentthis principle opportunities. and has earned We give a reputation all our staff for fair quality, rates ofvalue pay andfor money on-going and training. the highest rating by the Care Quality Commission.

Salopian Care Ltd. 2 Cheshire Street, Market Drayton, Shropshire Salopian Care Ltd. 2 Cheshire Street, Market Drayton, TF9 1PD Call Amy or Carol on 01630 658222 to discuss your individual care needs. Call Heather or Sam on 01630 658222 to discuss your care needs.

Check: Telephone number Address Contact Text Name: ...... Date: ...... Signature: ...... Position: ......

Terms and conditions • If this proof sheet is not returned by this date we reserve the right to publish this version of your advert and we will not be responsible for any errors or omissions. • Alterations requested AFTER a proof has been signed off will incur a small charge. • Any pictures on this proof have been produced by a laser printer for visual purposes only. It is not a contract colour proof. The ﬁnal published picture may show slight colour variation from the proof.

38 For assistance with finding care and support, call Care Choices on 0800 389 2077 Home care providers continued

OSWESTRY CARE LTD SOVEREIGN DOMICILIARY CARE SERVICES Oswestry Tenbury Wells Tel: 01691 671798 SPIC OP D PD LDA MH SI YA Tel: 01584 811141 SPIC OP D PD SI YA OUTCOME CARE AND SUPPORT LTD STANWARDINE GRANGE Ludlow Ellesmere Tel: 01584 838458 SPIC OP D PD LDA MH SI YA AD Tel: 01939 272900 OP D PHOENIX HOMECARE AND SUPPORT LTD Oswestry START Tel: 01948 830605 OP D PD MH SI YA Shrewsbury PHOENIX HOMECARE AND SUPPORT LTD Tel: 01743 251541 OP D PD LDA MH SI YA AD – WEM OFFICE SUNCARE HOME CARE LTD Shrewsbury Bucknell Tel: 01939 235444 SPIC OP PD MH SI YA Tel: 01547 530633 OP D PD LDA MH SI YA PRECISION CARE SERVICES SUPREME HOMECARE LTD Albrighton Telford Advert page 34 Tel: 07772 661870 OP D PD LDA MH SI YA AD Tel: 01743 460500 OP D PD LDA MH SI AD PRESTIGE NURSING LTD SHREWSBURY Shrewsbury SURECARE SHROPSHIRE LTD Tel: 01743 357799 OP D PD LDA MH SI YA AD Shrewsbury QUALITY COMMUNITY CARE LTD Tel: 01939 291434 SPIC OP D PD LDA MH SI YA AD Ludlow TENDER HEARTS CARE AGENCY Tel: 07929 059728 SPIC OP D PD LDA MH SI YA AD Ludlow QUIL CARE GROUP LTD Tel: 01584 891316 SPIC OP D PD LDA SI YA Shrewsbury VERATY CARE SOLUTIONS LTD Tel: 01939 211177 SPIC OP D LDA YA Shrewsbury RADFIELD HOME CARE LTD – SHREWSBURY Tel: 01743 231222 SPIC Shrewsbury Advert page 38 OP D PD LDA MH SI YA Tel: 01743 245555 SPIC OP D PD LDA MH SI YA WILLOW HOME CARE LTD RADIS COMMUNITY CARE (SHREWSBURY) Market Drayton Shrewsbury Tel: 01630 478913 OP D PD LDA SI YA Tel: 01743 464458 SPIC OP D PD LDA MH SI YA AD YORK HOUSE SALOPIAN CARE Shrewsbury Market Drayton Advert page 38 Tel: 01743 874885 LDA YA Tel: 01630 658222 SPIC OP D PD LDA SI YOURLIFE (BRIDGNORTH) SHORT NOTICE CARE SERVICES Bridgnorth Whitchurch Tel: 01746 768140 OP D PD SI Tel: 01948 663246 SPIC OP D PD MH YA SLR CARE YOURLIFE (SHREWSBURY) Shrewsbury Shrewsbury Tel: 01743 761141 SPIC OP D PD LDA SI YA Tel: 0800 2014811 OP D PD SI

For additional local information and support, visit www.shropshirechoices.co.uk 39 www.carechoices.co.uk

SEARCHING FOR CARE OPTIONS IN YOUR AREA?

With so many providers to choose from where do you start? • find care providers quickly and easily • search by location and care need • information on care quality • links to inspection reports • additional care provider information, photos and direct website links • brochure requests

Developed by the publisher of this Directory

Alternatively, call our friendly team on 0800 389 2077 to talk to someone directly. e: [email protected] @CareChoicesLtd Learning and physical disabilities and autism Specialist care and support To enable the Council to get a better picture home is promoted of your care and support needs, everyone and encouraged goes through the same process, regardless by the Council of whether you have a physical or learning through a variety of disability, sensory or mental health condition, or community-based support services. are an older person. This may include advice and information or a full assessment of your needs, Shropshire Council aims to ensure people with which can be arranged if you contact First Point disabilities have access to the same community of Contact on 0345 678 9044. facilities as everyone else by working closely with other organisations to strengthen When carrying out an assessment of your needs, community links. a social worker or adviser will be there to guide you through the process. For more information about assessments, go to page 26. For information about Supported Living, visit If you require services, they are always designed www.shropshirechoices.org.uk/ around you to reflect your needs and the needs supportedliving of your family or carer, who you may rely upon. For more information for people with autism, If you have a learning or physical disability and visit www.shropshirechoices.org.uk/autism eligible support needs, supported living or day opportunities, as well as work experience, A list of council-run day centres can be training and employment opportunities can be found on page 58. arranged. Independence and living in your own

Sensory Impairment Service

The sensory impairment service in Shropshire The sensory impairment service can offer works with people who are: you an assessment to help you maintain your independence in your own home. It also has • hard of hearing; drop-in days where you can get advice about • deaf with speech; equipment, and try equipment out before committing to buy. • deaf without speech; • severely sight impaired/blind; The Sensory Impairment Team supports people living in Shropshire with vision and/or hearing • sight impaired/partially sighted; or impairments. A duty officer is available from • deaf blind or have a dual sensory impairment. Monday to Thursday, 8.45am to 5.00pm and on Friday, 8.45am to 4.00pm to assist people who You have the right to choose to be registered as: contact the service. • hard of hearing, deaf with speech, deaf The Lantern, Meadow Farm Drive, without speech; or Shrewsbury SY1 4NG • severely sight impaired/blind, sight impaired/ For more information, call 01743 250529 partially sighted following your hospital eye or email cs.sensoryimpairment@ consultant completing a certificate of visual shropshire.gov.uk >> impairment.

For additional local information and support, visit www.shropshirechoices.co.uk 41 Sensory Impairment Service continued

>> Vision Technology and Training Shropshire range of different items in a relaxed environment. (VTTS) Demonstrations and training on specialist equipment VTTS offers advice, support and can be arranged to enable visually impaired people assessments to help visually impaired the chance to use computers. people regain their independence through the use of the right technology To find out more, call 01743 257746 or email to suit their individual needs. Clients are invited [email protected] to attend the well-equipped IT suite to try out a

Alcohol/drug misuse

The Drugs and Alcohol Action Team (DAAT) is 100 years of experience between them. responsible for commissioning and co-ordinating a high-quality substance misuse system across The partnership provides a one-stop treatment Shropshire. Working as part of the Safer Stronger service which includes both clinical and psychosocial Communities Partnership, the team aims to reduce interventions along with detox and mutual aid the harm caused by substance misuse to individuals, support. The service is run across Shropshire, working their families and communities. from Oswestry, Whitchurch, Ludlow, Bridgnorth and Shrewsbury. The Shropshire Recovery Partnership is a partnership For more information or to make a referral, call between Kaleidoscope and 01743 294700, email info@shropshirerecovery. Addaction, two of the UK’s leading and largest com or visit www.shropshirerecovery.com specialist drug and alcohol treatment charities with

Mental health

If you are having mental health issues, you are not and wish to have a social care assessment, this will alone. One in four of us will have concerns about be carried out by a member of staff working in our mental health at some point in our lives. the Mental Health Social Work Team. This should be similar to the assessment process described on When you are living with a mental health page 26. If this is needed, the Council will help condition, or supporting someone who is, having you to develop a support plan, as described on access to the right information and understanding page 27. the condition, practical issues and treatment options is vital. SSupportingupporting p peopleeople wwithith c complexomplex n needseeds Services for people with mental health conditions are 2250 y years’ears ex experienceperience of ofpr oprovidingviding spe specialistcialist care accessed via Access – mental health services from tocare adu tolts adults with: with: the South Staffordshire & Shropshire Foundation • • Learning Learning & & Physical Physical Disabilities Disabilities • •Acquired Acquired Brain Brain Injuries Injuries • • Visual Visual & & Sensory Sensory Impairment Impairment • •Challenging Challenging Behaviour Behaviour Trust (SSSFT) – or a referral can be made by your local • Complex Health Needs We can provide a variety of care packages tailored to meet your individual needs. GP. There is a point of contact for West Shropshire PWeleas cane co providentact M ae lvariety Towns eofn dcare on packages01584 87 7tailored166 to todis meetcuss hyourow windividuale can hel pneeds. you. and East Shropshire as detailed opposite. VisionVision Homes Home sAssociation Association – Wendy Morse HolcombeTrigate, 2 House,10-222 Gravel Hagle Hill,y Ro Ludlow,ad, We sShropshiret, Oldbury SY8 B68 1QU 0NP Tel:Te l01584 : 0121 877166434 464 4 • www.visionhomes.org.uk• www.visionhomes.org.uk If you believe you have care and support needs

42 For assistance with finding care and support, call Care Choices on 0800 389 2077 Mental health continued

ACCESS (SSSFT) Mental Health Social Work Team Shropshire and Telford and Wrekin. Encompassing all of Shropshire Tel: 0300 124 0365 (excluding Telford). Tel: 01743 255895 Mental health services Email: West Shropshire Hub [email protected] Encompassing Oswestry, Whitchurch, Wem, Monday to Thursday, 8.45am to 5.00pm; Shrewsbury, Ludlow areas. Friday, 8.45am to 4.00pm. Tel: 0300 124 0358

East Shropshire Hub You can find out more about Encompassing Market Drayton, Telford, Shifnal, mental health in Shropshire Bridgnorth areas. by visiting Tel: 0300 124 1601 www.shropshirechoices.org.uk/mentalhealth

Dementia care

If you are worried about your memory, require more support. During this time, additional you should, in the first instance, support may be put in place, possibly including the arrange an appointment to see your introduction of Assistive Technology, which may help GP. Should your GP feel concerned prolong your ability to live safely in your own home about your memory function, you may be referred (see page 20). to Shropshire Memory Service for an assessment and further advice. There may come a time when you, your family If, following the assessment, you are diagnosed with or carer need urgent a form of dementia, Shropshire Memory Service support or assistance. If will provide you and your fawmily or carer with this happens, contact the advice and information which is appropriate to your Shropshire Memory Service individual needs and at a level you can understand. or the First Point of Contact team on 0345 678 9044. In some circumstances, medication may help with managing the condition, but in others, introducing lifestyle changes could help to delay the progression Shropshire Dementia Memory Services of symptoms to enable you to live independently for Opening times: Monday to Friday, 9.00am to as long as possible within your own home. 5.00pm

The goal of services in Shropshire is to promote West Shropshire independence for as long as possible. This is known Tel: 0300 303 3426 as ‘living well’. This could involve engaging with • 25 Corve Street, Ludlow SY8 1DA social activities, including peer support groups, • Castle View, Arthur Street, Oswestry SY11 1JR recreational activities and opportunities to share your experiences with other people. • Severn Fields Health Village, Sundorne Road, Shrewsbury SY1 4RQ >> As the condition progresses, you are likely to

For additional local information and support, visit www.shropshirechoices.co.uk 43 Dementia care continued

The National Dementia Friends Initiative, led by >> East Shropshire Alzheimer’s Society, aims to increase people’s Tel: 0300 303 1601 understanding of dementia and help people learn • Raven House, 129 Cheshire Street, ways to create a dementia-friendly community Market Drayton TF9 3AH through social action. • Northgate Health Centre, Bridgnorth WV16 4EU Anyone can become a Dementia Friend by attending an information session or accessing the Dementia support in the community material online. For more information, visit There is a range of services available within www.dementiafriends.org.uk communities across Shropshire to promote community engagement for those living with Shropshire, Telford and Wrekin Dementia Action dementia. Alliance has been formed to improve the lives of people affected by dementia through social action Shropshire, Telford & Wrekin Alzheimer’s and promoting dementia-friendly communities. Society provides information and support Businesses wishing to become members of this and improves care, funds research and social movement can find more information at aims to create lasting change for people affected by www.dementiaaction.org.uk dementia.

It provides one-to-one support to people with For more information about dementia, carers and family members and will dementia, visit provide information and practical support to help www.shropshirechoices.org.uk/dementia you understand more about dementia. To find out what is available in your community, visit www.shropshirechoices.org.uk/ It also organises: Singing for the Brain activity localcommunities groups in Shrewsbury, Telford, Market Drayton and Bridgnorth; art therapy and dementia cafés in Ludlow and Oswestry; and activity groups in Newport and Are you an organisation which Wellington. provides specialist care? Register on the Shropshire Choices resource directory free For more information, contact Alzheimer’s of charge, by visiting www.shropshirechoices. Society on 01952 250392. org.uk/directoryregistration

Age UK Shropshire Telford and Wrekin runs Diamond Drop-In Centres across Shropshire to support local people living with dementia. The Drop-In Centres What do provide a welcoming and friendly environment you think offering emotional support, information and a chance to take part in activities. They also provide about this benefit advice, advocacy, help at home and publication? befriending services. Complete our short questionnaire

For further information, contact Age UK www.carechoices.co.uk/reader-survey Shropshire Telford and Wrekin on 01743 233123.

Home 1 Fees per week Quality rating* Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 61.

Design Health

Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff

Choices Are staff trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room? Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care? *See page 53.

For additional local information and support, visit www.shropshirechoices.co.uk 45 I care for someone I care for someone A carer is someone of any age who provides Carers may be entitled to receive support and a unpaid care for another person (of any age) who Carers’ Assessment to help identify whether they may be ill, frail, have disabilities, mental health have any eligible needs. issues or misuse drugs or alcohol, and is unable to manage without this care and support. It is important for carers to remain fit and well to Supporting someone can mean different things, continue in their caring role. There are various including helping with: organisations which can support people to achieve this. Carers should also ensure they • emotional support – listening and talking; have regular health check-ups, stay fit and active • household chores – cleaning, cooking, and remain independent. For more information washing, ironing or shopping; about what local support is available, or to request a • medication support – picking up medication, Carers’ Assessment, contact reminding about medication, or physically the First Point of Contact helping someone with tablets or creams; Team on 0345 678 9044. • personal care – eating, getting to the toilet, washing and dressing; and For more information, visit www.shropshirechoices.org. • physical care – mobility support around their uk/icareforsomeone home.

Carers Support Service

The Carers Support Service provides a groups, training workshops, a carers’ newsletter combination of practical and emotional support and social activities. The support line is available to family members and friends who are caring Monday to Friday, 9.00am to 5.00pm, providing for someone who has a physical disability, the carer an opportunity to receive immediate learning disability, a mental health condition or support from an experienced Carer Adviser. those who misuse substances. Please contact the Carers Trust 4all support The service offers telephone support, home visits, line on 0333 323 1990. assistance with planning ahead, peer support

Carers Emergency Response Service

The Carers Emergency Response Service Upon registration, the carer will receive a unique provides peace of mind. In the event of an membership card, a booklet to complete with unexpected emergency, such as if the carer is information about the person being cared for admitted to hospital or has an accident, the and an emergency telephone number. service can take over their caring role free of charge for up to 72 hours. During this time, To register for the service, contact Carers trust plans will be made to organise ongoing care 4all on 0333 323 1990 or email should this be required. [email protected]

Are you an organisation which supports carers? Register on the Shropshire Choices resource directory free of charge, by visiting www.shropshirechoices.org.uk/directoryregistration

46 For assistance with finding care and support, call Care Choices on 0800 389 2077 Young Carers

Shropshire Young Carers service is part of Carers Trust Shropshire area, and must come with parental or 4all, which works with children and young people guardian consent. who have a caring responsibility for a family member. The service is set up to provide support for all young For more information, or to make a referral, please carers in Shropshire through a network of peer support call the Young Carers Team on 0333 323 1990, groups and by working in partnership with schools. email [email protected] or view the Facebook page by searching ‘Shropshire Referrals can be taken from all agencies, as well as young carers’ on Facebook. parents and young carers themselves who live in the

Local Support Swap

As well as being rewarding, caring for someone else individuals and their carers. can be exhausting and the opportunity to get a helping hand or take a break from caring can make Regular information and meeting points for carers all the difference. have been established in local hospitals, offering informal carers who are visiting loved ones a relaxed Local Support Swap enables communities and place to go, where they can find out about what informal carers to develop projects which meet the support is available and talk to other carers or a specific needs of informal carers; by building on professional who is happy to offer a listening ear. something that already exists or creating something new in their community. What a carer finds most supportive will be different for each individual, but may include Local Support Swap has facilitated and supported having some practical assistance, making new a number of local groups which support carers to friends or help to take time to focus on the have a break. The project has also provided carers important things in life. an opportunity to come together to attend ‘Stress to Strength’ courses, sharing techniques to help For more information, please contact them to manage any stresses and improve their own [email protected] health and wellbeing, and worked with community or call 01743 255776. organisations to develop self-help resources for

NHS Carers Direct

A national, one-stop, information and advice service for carers. The service includes benefits support and For further information, visit advice, help with employment, education and training, www.nhs.uk/carersdirect or call the helpline and advice to help carers maintain or improve their on 0300 123 1053. physical and mental health and wellbeing.

Resource for those supporting disabled children

My Family, Our Needs is an online resource providing policy and signposting, there is a lifestyle section impartial information for parents, carers and for parents covering topics such as health and practitioners supporting children from birth to 25 wellbeing, work, family and relationships. Visit years with additional needs. As well as guidance, www.myfamilyourneeds.co.uk

For additional local information and support, visit www.shropshirechoices.co.uk 47

a sliding scale operates whereby you whereby a sliding scale operates in have £250 you each contribute for £1 capital and savings above the lower figure. figure. the lower above capital and savings to contribute partto and income, of your towards the cost of your care. You may need may You care. the cost of your towards If your capital and savings amount to more more If amount to capital and savings your For more information about information more For visit www. care, for paying shropshirechoices.org.uk/moneymatters Social Adult Council or view Shropshire factsheets at Care’s www.shropshirechoices.org.uk/factsheets has an additional component if a person has difficulty in walking out. or going gradually It is Independence Personal by being replaced aged between 16 and 65. anyone for Payments Payments Independence Personal but its Allowance, Attendance is similar to This or of care based on the level are of pay two rates supervision needed at not whether it is needed, normally A person claiming it would night or day. care needs and are eligible for support for eligible with are needs and care can decide whether you care, your funding arrange to the services prefer would you 49) (see page Payment a Direct using yourself support manage to or have the Council from Ifthe arrangements. do not meet the you eligibility criteria, and can still help the Council needs. meet your to ways on other advise you see page 26. Please contribute to likely have are to and £23,250, you the full cost pay to will have than £23,250, you is knownThis being a as yourself. care of your still entitled are you a self-funder, As ‘self-funder’. the Council needs by an assessment of your to get some support to be able may and you with 50. see page care, funding your These figures may change during the lifetime of this Directory. change during may the lifetime figures These on 0800 389 2077 For assistance with finding care and support, call Care Choices Attendance Allowance Attendance non-taxable benefit is a non-means-tested, This and Pensions. Work Department the from for be entitled toIndividuals may aged 65 or over those needing It for rate this. is paid at a standard those for or night, and at a higher rate day by care both during and night. the day needing care Disability Living Allowance but Allowance, Attendance is similar to This Additional income you may be entitled to be entitled may you income Additional To determine whether or not you will need determine whether or not you To the cost of your contribute towards to of your support, the creation following support and care will Council the plan, This conduct a financial assessment. and savings capital, will look at your likely Most have to people are income. the cost contribute something towards to residential into moving If are you of their care. as part home is considered the value of your care, circumstances. in limited capital except of your your in care It receiving are is not included if you a financial If have choose not to home. you own paying for will be responsible assessment, you and support. care the full cost of your less If combined are capital and savings your will be asked contribute than £14,250, you to part income and the local authority of your may meet the shortfall. between £14,250 capital and savings If have you Financial assessments Financial MoneyMatters you needs your an assessment of If following support, to how decide need to will require you such services. for pay of Contact Point By contacting the First needs you care any can discuss you Team, or not you and establish whether have may assessment. If do a formal you have need to eligible have you an assessment, and have

Money Matters 48 Additional income you may be entitled to continued have to attend a face-to-face assessment conducted if you live in a care home that provides nursing care, on behalf of the Department for Work and Pensions. you may be entitled to a non-means-tested NHS Funded Nursing Care Contribution towards the cost NHS Funded Nursing Care of your nursing care. NHS Funded Nursing Care is Whether you are a temporary or permanent resident, paid directly to the care home.

Managing your Personal Budget

If you are eligible for social care support following assessed needs are met, and ensure they are met in a an assessment of your needs and finances and way which works for you and your approved support you require funded support services, you may be plan. provided with a Personal Budget. There are several ways you can receive and manage A Personal Budget allows you to influence how your your Personal Budget.

Personal Budgets

There are 3 ways you can receive your Personal Budget:

Direct Payment Individual Service Fund Council Managed Fund

Direct Payments easier. If you are assessed as being able to contribute If you are eligible for the Council’s support with towards your care, you will be required to pay your funding your care, you may be able to have a Direct contribution into this account. Payment. A Direct Payment is money from Shropshire Council’s Adult Social Care department, which must If you receive a Direct Payment, the Council will be used to meet your specific assessed care needs, as expect you to provide evidence of how you have detailed in your support plan. used the money, by regularly supplying bank statements and/or invoices. If you are applying for care and support from the Council for the first time, Direct Payments may You cannot use Direct Payments to pay for be discussed with you when you are having your permanent residential accommodation. However, assessment. If you are eligible for a Direct Payment, you may be able to pay for short periods of respite you will be given an agreed amount of money care, if agreed in your support plan. to put towards meeting your social care needs. A Direct Payment can also help, for example, with Individual Service Funds the cost of employing a Personal Assistant (see An Individual Service Fund is money paid on your page 29) or a home care provider. behalf by Shropshire Council to a suitable support provider or care agency of your choice. If you are Direct Payments are paid directly into an account assessed as being able to contribute towards the solely for this purpose and there is an option of a Just cost of your care, the Council will send you an Credit Union Account, which can make accounting invoice for your contribution every four weeks. >>

For additional local information and support, visit www.shropshirechoices.co.uk 49 Managing your Personal Budget continued

>> As part of your support plan, you will decide Individual Service Fund, but is not as flexible. Once and agree on how the support provider or care your support plan has been agreed, the Council agency will deliver your care and support. will work with you to choose the most suitable care package for your needs and will manage your care Although the agency is paid a fixed amount to meet budget to ensure you receive the level of support your support needs, you are in control of how your you require. support is provided. Nothing is set in stone and you can always change your mind later on. For more information on organising your support, visit www.shropshire Council Managed Funds choices.org.uk/organisingyoursupport The Council Managed Fund is similar to the

Paying for your own care

If you have capital or savings of more than £23,250, Deferred payment agreements you will have to pay for any care services you require. After the twelve-week property disregard period, In these circumstances, Shropshire Council refers the value of any property you own will be treated to you as a ‘self-funder’. You are still entitled to an as capital. Adult Social Care may be able to help assessment of your care needs and you can receive you while your property is being sold. It will charge information and advice on available services through any financial help it may give against the value First Point of Contact or by visiting of your home and will take back the amount that www.shropshirechoices.org.uk/self-funders has been paid once your property has been sold. However, the Council may limit how much it will You may also be entitled to some of the following pay, depending on the value of the property. You financial assistance and support, subject to your will also be charged administrative costs as set by needs and financial assessment. Shropshire Council, and interest rates as set by the Government. Twelve-week property disregard If you own your home and are assessed as needing If you receive any means-tested benefits, such as a care home or care home with nursing on a Pension Credit or income-based Employment and permanent basis, the Council will help with the cost Support Allowance, these may be affected if your during the first twelve weeks of permanent care in property is not seen to be on the market. a home. The twelve weeks starts from the date you have agreed to move into the home. You will be assessed for your financial contribution during this twelve-week period.

This is called the ‘property disregard’ period. This applies if:

• your former home is included in your financial assessment;

• your other capital is less than £23,250; and

• your income is not enough to meet your care home fees.

50 For assistance with finding care and support, call Care Choices on 0800 389 2077 Top-ups

If, following an assessment, the Council has agreed need to be a family member, friend or a charity. to contribute towards your care home costs, but Alternatively, you will have to find a different care the care home charges more than the Council home with lower fees. can pay, you must find someone to help pay the difference, to enable you to remain in the same Depending on the results of your financial care home. This is referred to as a ‘third party assessment, you will still be expected to pay your payment’ or a ‘top-up’. You cannot pay this top-up assessed contribution alongside any top-up that yourself except in limited circumstances; it will may be required.

Running out of money

If your capital is likely to reduce to £23,250, below £35,000 and you are living in a care home, you must let the Council know well in advance or £27,000 if you receive care at home, you should to reassess your care needs. The Council get in touch with the First Point of Contact Team recommends that if your capital has reduced to on 0345 678 9044.

Seeking financial advice

It is important for Shropshire Council to encourage These organisations can be found on the Shropshire individuals to be independent for as long as Choices website at www.shropshirechoices.org.uk/ possible and to engage with communities to build adviceagencies and in ‘Your Financial Affairs’ in the relationships. This means more local people can get resource directory. the support they need to lead successful lives in their ownVISIT homes. THE CARE SELECT WEBSITE The Society of Later Life Advisers (SOLLA) is a national WWW.CARESELECT.CO.UK organisation offering advice and information on Understanding your rights before moving into care financial matters in later life. is essential. There are several financial products and specialist companies that may be able to help. It is Get in touch by calling 0333 202 0454, emailing important to seek advice before committing yourself. [email protected] or You can find local and national organisations which visiting www.societyoflaterlifeadvisers.co.uk offerCALL CARE financial SELECT information, FOR MORE INFORMATIO advice N:and support. 0800 389 2077

VISIT THE CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE CARE SELECT WEBSITE WWW.CARESELECT.CO.UKVISIT THE CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

CALL CARE SELECT FOR MORE INFORMATION: CALL CARE SELECT FORFOR MOREMORE INFORMATIOINFORMATION: 08000800 389 2077 389 2077

For additional local information and support, visit www.shropshirechoices.co.uk 51 Making It Real

Having your say Shropshire’s ‘Making it Real’ adult social care work and to offer oversight, partnership brings together challenge and recommendations. local people who use adult social care services, Katie-Rose Stone carers, advocacy and community groups, social ‘Because my journey through the work staff, senior officers and councillors from system wasn’t right I wanted try and Shropshire Council. It was originally set up in improve it for others...’ response to the national ‘Think Local Act Personal’ initiative and Making it Real Framework. Jon Hancock ‘It is a tremendous opportunity for ‘We believe that all social care services should anybody who has a genuine desire to be devised and enhanced with service user contribute, to get involved and change participation, giving shared opportunities to solve things for the better’ problems and design services.’ Local Advisory groups are open to all carers and individuals that use services, as well Making it Real Board as staff from social care organisations. The The aim of the ‘Making advisory groups make recommendations for it Real’ approach is for areas to develop and improve. personalisation to be a reality for people who use services and their carers, so If you would like to join in the that they have more choice efforts to place the people of and control. This means placing the individual at Shropshire at the heart of shaping the future the centre of the decision-making process and of adult social care in the county, then get in empowering them to make informed choices touch. about how they live their life. The approach Email [email protected] or is driven through a series of statements that call 01743 257705. outline how adult social care can improve services and best meet people’s needs, enabling You can also find more information about people to live full and independent lives. Making It Real and its meeting dates and agendas at www.shropshirechoices.org. The role of the Making it Real partnership is uk/makingitreal to give a real challenge to the practical side of

Healthwatch Shropshire

Healthwatch Shropshire is Feedback, positive and negative, can be given the independent health and using the contact details on page 53. It then social care champion for makes reports and recommendations to providers people and local communities in Shropshire. It and commissioners based on the information it helps make sure everyone gets the best from has received. The aim is to ensure patients and the their health and social care services. public are at the heart of decisions about service delivery, improvement and change. It gathers the views and experiences of care recipients, patients, carers, and the general It also runs a programme of ‘Enter & View’ visits, public about health and social care services. where specially trained volunteers visit a service,

52 For assistance with finding care and support, call Care Choices on 0800 389 2077 Healthwatch Shropshire continued make observations, collect people’s opinions and Healthwatch Shropshire can provide support and produce a report. Residential and care home reports advice for those people wishing to make a formal can be found on their website. complaint.

Healthwatch Shropshire provides an independent Tel: 01743 237884 NHS Complaints Advocacy Service. Although most Email: [email protected] people using the health service are happy with their Web: www.healthwatchshropshire.co.uk care and treatment, things can sometimes go wrong.

Inspecting and regulating care services

Health and social care services where it needs to improve. must be registered to show that they meet a set of standards. It’s always a good idea to check inspection reports and ratings when choosing a care service. You can The Care Quality Commission (CQC) is the find reports and ratings on the CQC’s website independent regulator of health and social care in (www.cqc.org.uk ). Care providers must also display England. It registers care providers and inspects and their latest rating at their premises and on their rates services. When things go wrong, the CQC can website. also take action to protect people who use services. You can also tell the CQC about your experiences After an inspection of a care home or home care of care – good or bad. It can use your information agency, the CQC publishes a report of what it found. to see where it should inspect next, and what to The report looks at how well the service meet the look out for when it does. If you want to share your CQC’s five key questions: Is the service safe? Effective? experience of care, visit www.cqc.org.uk/share Caring? Responsive to people’s needs? Well-led? Tel: 03000 616161 Each care home and home care agency will get Email: [email protected] an overall rating of outstanding, good, requires Web: www.cqc.org.uk improvement or inadequate. It will also get ratings Write to: The Care Quality Commission, Citygate, for each key question. The ratings mean you can Gallowgate, Newcastle upon Tyne NE1 4PA easily see where a service is performing well, and

Customer comments and complaints

Your feedback is very important as it helps providers You should feel able to complain about any aspect of know how well they are doing and whether their your care, whether in your own home or in a care home. services meet your needs efficiently and effectively. You may want to complain about the quality of the They welcome your comments, compliments and service you have received or the way it was delivered. complaints so they can continually improve their Sometimes you may just want to make comments and service. suggestions about how things are done.

If you are concerned about the care that you, a friend Care services must have an easy-to-use comments and or a relative is receiving, you may want to talk first to complaints procedure which they can share with you. the service’s manager. The problem may be resolved quite easily once the manager is aware of it. If you do not wish to contact the manager, or talking

For additional local information and support, visit www.shropshirechoices.co.uk 53 Customer comments and complaints continued to the manager may not resolve your concerns, you of services, visit www.shropshirechoices.org. can contact the registered owners of the service. uk/commentsandcomplaints They have a duty to respond to your comments. All private companies providing adult social care services now come under an Ombudsman who If the Council has arranged, funded or may be able to give you advice on making a contributed to the funding of your care, you can complaint. also contact Shropshire Council by calling 0345 678 9000 or emailing The Local Government Ombudsman [email protected] PO Box 4771, Coventry CV4 0EH Tel: 0300 061 0614 • Email: [email protected] For more information and further contact details Web: www.lgo.org.uk

How solicitors can help

A solicitor can give you impartial advice about want to receive in specified circumstances, which wills, making gifts, estate planning and Powers would legally have to be followed, even if you die of Attorney. Some can also offer guidance on as a result. immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct Any proposed Gift out of your estate needs careful contribution to your fees. consideration of the benefits, risks and implications, particularly on any future liability for care costs or Lasting Powers of Attorney (LPA) allow you to tax liability. appoint someone you trust to make decisions about your personal welfare, including healthcare Long-term care: whether you remain in your own and consent to medical treatment, and/or your home or move into sheltered or residential care, property and financial affairs. An LPA is only valid you may qualify for financial assistance in the form once registered with the Office of the Public of social care and NHS-funded care and welfare Guardian. It allows for a person of your choice to benefits. make decisions on your behalf at a time when you may be unable to. If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several The Court of Protection can issue Orders directing firms, explain your situation and ask for an estimate the management of a person’s property and of cost and an idea of timescales involved. Many financial affairs if they are incapable of managing firms will make home visits if necessary and will their own affairs should they not have an LPA. The adapt their communications to meet your needs. Court procedure is presently very slow and the It’s important to fees are quite expensive so preparing an LPA is find a solicitor who always advisable, providing you have somebody specialises in this sufficiently trustworthy to appoint as your attorney. area of the law. The Citizens Advice An ‘advance directive’ allows you to communicate Bureau offers an your wishes in respect of future medical treatment advice service but it is not legally binding. You may instead wish and will be able to make a living will, properly known as an ‘advance to recommend decision’ setting out treatment that you do not solicitors in your area.

54 For assistance with finding care and support, call Care Choices on 0800 389 2077 Shropshire Choices Useful contacts Helping you to make Shropshire Choices resource directory. Services the right choices, listed in the directory include equipment remain independent suppliers, personal assistants, advocacy, support and stay well. Offering information and advice groups, care providers and much more. The about adult social care, housing and health. services can be filtered by type and narrowed down by area within Shropshire. The Shropshire Choices website has been developed by Shropshire Council to help people who live in the area to find information and Visit www.shropshirechoices.org.uk services relevant to them. for information and advice or www.shropshirechoices.org.uk/ If you’re looking for support with anything resourcedirectory to find local from care needs, legal affairs to your health and services for your specific needs. wellbeing, there’ll be a service for you on the

Finding care options in your area

This Support Finder Support Finder on the site and have it read to offers a telephone you by using the ‘Browsealoud’ function. and website service allowing you to search by postcode or Whatever your care needs, this Support region for care homes, care homes with Finder and the Care Choices telephone and nursing and home care providers that meet website service will be able to point you in the your requirements across the country. Your best direction, however you would like care search can be sent to you by post or email, or information presented. discussed with you over the telephone. If you are searching online, the results can be saved and emailed to others. Please call 0800 389 2077 or visit www.carechoices.co.uk You can also view an electronic version of this

Local contacts

ADVOCACY SERVICES Shropshire Independent Advocacy Scheme Independent mental health advocacy service. More information on advocacy can be found on The Redwoods Centre, Somerby Drive, Bicton page 19. Heath, Shrewsbury SY3 8DS Tel: 01743 361702 POhWER Email: [email protected] A free service providing advocacy and Web: www.siasonline.org independent information, advice and support to people who experience disability, vulnerability, Shropshire Peer Counselling and Advocacy distress and social exclusion. Services Tel: 0300 456 2370 (charged at local rate) For adults with any disability or impairment who Email: [email protected] need someone’s help to speak up for them or Web: www.pohwer.net support them. >>

For additional local information and support, visit www.shropshirechoices.co.uk 55 Local contacts continued

>> Tel: 01691 658008 ALZHEIMER’S SOCIETY Email: [email protected] Regionally-based dementia advisers can provide Web: www.shropshirepcas.co.uk information, advice and guidance to people with dementia and their carers. Home visits available by Taking Part appointment. More information is on page 44. Independent advocacy, information, guidance and The Glebe Centre, Glebe Street, training for people with learning disabilities. Wellington TF1 1JP Tel: 01743 363399 Tel: 01952 250392 Email: [email protected] Email: [email protected] Web: www.takingpart.co.uk

AXIS COUNSELLING AGE UK SHROPSHIRE TELFORD AND WREKIN A charity to help people in Shropshire, Telford and More information about this service is on page 13. Wrekin deal with the trauma of childhood sexual General enquiries abuse. Tel: 01743 233123 Fletcher House, 15 College Hill, Email: [email protected] Shrewsbury SY1 1LY Tel: 01743 357777 (Shrewsbury) Advocacy Tel: 01952 278000 (Telford) Tel: 01743 357748 Web: www.axiscounselling.org.uk Email: [email protected]

Benefits advice CARERS TRUST 4ALL Tel: 01743 233123 Email: [email protected] A network partner of Carers Trust, Carers Trust 4all provides emotional and practical support for carers Help at Home and people with care needs. For more information, Tel: 01743 233788 go to page 46. Email: [email protected] Unit 12, Tilstock Crescent, Sutton Farm, Home from Hospital Shrewsbury SY2 6HW Tel: 01584 878046 Tel: 0333 323 1990 Email: [email protected] Email: [email protected] Web: www.carerstrust4all.org.uk Trading and Volunteer Recruitment Tel: 01743 588500 CITIZENS ADVICE BUREAUX (CABS) Email: [email protected] Free, confidential, independent advice. Shrewsbury office Shropshire advice line: 0344 499 1100 Monday to Friday, 10.00am to 4.00pm (Monday to Friday, 10.00am to 4.00pm; Tuesday, 3 Mardol Gardens, Shrewsbury SY1 1PR 10.00am to 6.00pm) Tel: 01743 233123 Web: www.cabshropshire.org.uk Email: [email protected] Telford office Albrighton Outreach Monday to Friday, 9.30am to 12.30pm This service is only available to patients registered Meeting Point House, Southwater Square, Telford at Albrighton Medical Practice. To make an Town Centre TF3 4HS appointment please contact the practice. Tel: 01952 201803 Albrighton Medical Practice, Shaw Lane, Information line: 01952 216018 Shropshire WV7 3DT Email: [email protected] Tel: 01902 372301

56 For assistance with finding care and support, call Care Choices on 0800 389 2077 Local contacts continued

Bishop’s Castle Outreach Monday, Thursday and Friday, 10.00am to 2.00pm; Enterprise House, Station Street, Tuesday, 1:30pm to 5.30pm. Bishop’s Castle SY9 5AQ Tel: 01588 630097 South Shropshire Citizens Advice Bureau 10.00am to 12.00pm, every first and third Monday of Ludlow Youth Centre, Lower Galdeford, the month. Ludlow SY8 1RT Monday, Wednesday and Thursday, 10.00am to Broseley Outreach 3.00pm. Broseley Medical Centre, Bridgnorth Road, Broseley TF12 5EL Telford and Wrekin Citizens Advice Bureau Tel: 01952 882854 40 Tan Bank, Wellington, Tuesday drop-in: 9.30am to 11.30am; Telford TF1 1HW Tuesday patient appointments: 12.00pm to 3.00pm. Tel: 0300 330 1165 Monday, Wednesday and Friday, 9.30am to 4.00pm; Church Stretton Outreach Tuesday, 9.30am to 7.30pm; and Thursday, 9.30am to Mayfair Community Centre, Easthope Road, 12.30pm. Church Stretton SY6 6BL Tel: 01694 722077 ENABLE – SUPPORTED EMPLOYMENT SERVICES Thursdays, 10.00am to 12.00pm. A specialist organisation supporting people with Craven Arms Outreach disabilities into employment. Its main focus is to Craven Arms Medical Practice, 20 Shrewsbury Road, assist individuals with disabilities and mental health Craven Arms SY7 9PY needs to find a job suitable for them. Tel: 01588 672309 Tel: 01743 276900 Email: [email protected] Ditton Priors Outreach Web: www.enableservices.co.uk This service is only available to patients registered at the Brown Clee surgery in Ditton Priors. To make an FAMILY FAVOUR appointment, please contact the surgery. Helps you to create a document which will make Brown Clee Surgery, Station Road, Ditton Priors, things easier for your relatives and friends should Bridgnorth WV16 6SS something happen to you. The document is to help Tel: 01746 712672 you set your records to prevent relatives needing to Market Drayton Outreach do administration duties at a time of grief and stress. This service is only available to patients registered Open 8.00am to 8.00pm weekdays. at Market Drayton Primary Care Centre. To make an Tel: 07877 425894 appointment, please contact the surgery. Email: [email protected] Market Drayton Primary Care Centre, Maer Lane, Web: www.familyfavour.co.uk Market Drayton, Shropshire TF9 3AL HEADWAY SHROPSHIRE Tel: 07940 966542 Information, support, advice and services to people Oswestry Citizens Advice Bureau with an acquired brain injury, their families and carers. 34 Arthur Street, Oswestry SY11 1JN Tel: 01743 365565 Tuesday and Wednesday, 10.00am to 12.30pm and Email: [email protected] 1.00pm to 3.00pm; Friday, 10.00am to 12.30pm. Web: www.headwayshropshire.org.uk Shrewsbury Citizens Advice Bureau HEALTHY FRIENDSHIPS Fletcher House, 15 College Hill, Shrewsbury SY1 1LY A charity offering a range of services for those

For additional local information and support, visit www.shropshirechoices.co.uk 57 Local contacts continued experiencing emotional or mental distress, SHREWSBURY HOMES FOR ALL including anxiety, depression, low mood, A local registered charity working to ensure people bipolar, schizophrenia, etc. Also offers support in the Shrewsbury area are adequately housed. and respite for those living with dementia and Free, confidential housing advice and information. their carers. Monday to Friday, 9.30am to 2.30pm. Tel: 07549 318477 Tel: 01743 231415 • Email: [email protected] Email: [email protected] Web: www.shfa.org.uk

HOUSING SHROPSHIRE COUNCIL LEARNING DISABILITIES STAR housing DAY CENTRES Tel: 01743 210223 Abbots Wood – Shrewsbury Email: [email protected] Tel: 01743 250900 Severnside Housing Albert Road – Shrewsbury Tel: 0300 300 0059 or 01743 285000 Tel: 01743 246208 Email: [email protected] Aquamira – Shrewsbury Tel: 01743 355984 Shropshire Housing Tel: 0300 303 1190 Avalon – Oswestry Tel: 01691 658306 For more information about housing, go to: Corner Patch – Oswestry www.shropshirechoices.org.uk/housing Tel: 01691 671923 Greenacres Farm – Baschurch MY FAMILY, OUR NEEDS Tel: 01939 291109 The lifestyle site for families, carers and practitioners Helena Lane – Ludlow supporting children and young adults with Tel: 01743 257750 additional needs. Web: www.myfamilyourneeds.co.uk Maesbury Metals – Oswestry Tel: 01691 670665 REMAP Wayfarers – Market Drayton Tel: 01743 250439 Helping disabled people achieve independence by designing and tailor-making equipment for their SHROPSHIRE DEAF AND HARD OF HEARING individual needs. This helps them carry out essential FORUM daily tasks without having to ask for assistance, or Represents the hearing-impaired community on take part in leisure occupations or sports that would several committees related to disability issues. otherwise be impossible for them. Tel: 0845 833 9585 Tel: 01732 760209 Email: enquiries@ Web: www.remap.org.uk shropshiredeafandhardofhearing.org.uk Web: RETHINK www.shropshiredeafandhardofhearing.org.uk Provides advice and information to everyone SHROPSHIRE DISABILITY NETWORK affected by mental health issues, from treatment, care and benefits to employment rights. Gives a collective voice to disabled people in Tel: 0300 500 0927 Shropshire. (Monday to Friday, 9.30am to 4.00pm) Email: [email protected] Visit: www.rethink.org Web: www.shropshire-disability.net

58 For assistance with finding care and support, call Care Choices on 0800 389 2077 Local contacts continued

SHROPSHIRE FUEL BUYING SCHEME SHROPSHIRE RECOVERY PARTNERSHIP Useful contacts Helping local people save thousands of pounds. A free, confidential service for Shropshire Tel: 01743 342167 residents affected by their own, or someone Email: [email protected] else’s issues with alcohol or drugs. See page 42 for more information. SHROPSHIRE MIND Crown house (First Floor), St Marys Street, Shrewsbury SY1 1DS continued Provides a range of quality services across the Tel: 01743 294700 county for people and their families affected by Email: [email protected] mental or emotional distress. Supports people Web: www.shropshirerecovery.com in many areas of their lives for short or long periods. SIGHT AND HEARING LOSS SUPPORT Tel: 01743 368647 Email: [email protected] Volunteers provide information, advice and Visit: www.shropshiremind.org practical support to all users of NHS hearing aids. Tel: 01743 342168 SHROPSHIRE PARTNERS IN CARE (SPIC) Email: [email protected] Representing over 95% of independent care SIGHT LOSS SHROPSHIRE providers, and working in partnership with local authorities, health and the voluntary sector Provides a range of services to improve the to support continuous improvement and quality of life for visually impaired people of all development of adult social care focusing on ages who live in Shropshire, Telford and Wrekin. local need. Tel: 01743 210808 Tel: 01743 860011 Email: [email protected] Web: www.spic.co.uk Web: www.sightlossshropshire.org.uk

Calling all providers! Care homes and care homes with nursing Do you provide a service for adults who have care and support needs or those with health and sensory needs? Are your details missing from the online Shropshire Choices resource directory? Sign up and tell Shropshire about your service, free of charge. Go to www.shropshirechoices.org.uk/directoryregistration

Want to work as a Personal Assistant in Adult Social Care?

Would you like a job as a Personal Assistant (PA) See page 6 for more information on how or are you already employed, but looking for registering on Shropshire Choices could benefit more hours? Register with Shropshire Choices you. and promote your availability, free of charge.

For more information about becoming a Personal Assistant and to register, go to www.shropshirechoices.org.uk/ personalassistant

For additional local information and support, visit www.shropshirechoices.co.uk 59 F_BAR_11986 Shropshire Care Choices advert – x5 homes FINAL.qxp_Layout 1 10/08/2016 14:25 Page 1 Amazing people ...deserve amazing care

Our care homes are amazing places – filled with fascinating residents, not to mention our dedicated staff and inspiring volunteers. We're told our care and support is second to none, but it's the fantastic food, stimulating environments and unique social activities that make Barchester the best choice for the people and families we support.

Residential • Nursing • Dementia • Respite • Care for Under-65s

Thousands of families trust Barchester to Field House • Tel: 01694 628 810 care for their loved ones. To find out about Field House Drive, Church Stretton, SY6 7AA our amazing people and to search for your Hagley Place • Tel: 01584 519 832 local care home, visitwww.barchester.com Foldgate Lane, Ludlow, SY8 1LS or call us anytime to benefit from over 24 years' experience. Mount House • Tel: 01743 404 430 41-43 The Mount, Shrewsbury, SY3 8PP

Ottley House • Tel: 01743 404 431 Corporation Lane, Coton Hill, SY1 2PA

Home 1 Fees per week Quality rating* Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes.

Staff Personal preferences

What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your tastes? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Is there an Activities Co-ordinator? Catering Can you get involved in activities you enjoy? Does the menu change regularly? Does the home organise any outings? Can the home cater for any dietary requirements you may have? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes?

Life in the home Is alcohol available/allowed if you want it? Is the home adapted to suit your needs? Can visitors join you for meals? Can you bring your own furniture? Fees Are there enough plug sockets in Do your fees cover all of the services the rooms? and activities? Are there restrictions on going out? Are fees likely to change regularly? Is there public transport nearby? Is the notice period for cancellation of Does the home provide any transport? the contract reasonable? Can you make/receive calls privately? Could you have a trial period? Can you decide when to get up and Can you keep your room if you go go to bed? into hospital? Does the home allow pets? Can you handle your own money?

*See page 53.

For additional local information and support, visit www.shropshirechoices.co.uk 61 North Shropshire care homes

ASHGROVE HOME HARTLANDS REST HOME Church Lane, Oswestry SY11 3AP 57 Salop Road, Oswestry SY11 2RJ Tel: 01691 774101 OP Tel: 01691 658088 OP D BEULAH HOUSE HEATHERDENE RESIDENTIAL CARE HOME 5 Cemetery Road, Market Drayton TF9 3BD 3 Upper Brook Street, Heatherdene, Tel: 01908 230100 SPIC LDA Oswestry SY11 2TB BLACKFRIARS Tel: 01691 670268 SPIC OP 12-14 Blackfriars, Oswestry SY11 2DU HENGOED PARK Tel: 01691 653503 OP PD LDA YA Hengoed, Oswestry SY10 7EE BOWENS FIELD Tel: 01691 650454 SPIC OP D PD MH YA AD 24 Bowens Field, Wem, Shrewsbury SY4 5AP HIGH LEA HOUSE Tel: 01939 236517 SPIC LDA YA Lanforda Rise, Oswestry SY11 1SY BRADBURY COURT Tel: 01691 654090 SPIC OP 1 Bradbury Close, Market Drayton TF9 3FR HIGHBURY HOUSE Tel: 01630 412490 SPIC PD LDA MH SI YA 36 Aston Road, Wem, Shrewsbury SY4 5BA BRADBURY LODGE Tel: 01939 233304 SPIC PD LDA YA Claypit Street, Whitchurch SY13 1NT HINSTOCK MANOR RESIDENTIAL HOME LTD Tel: 01948 666916 LDA SI Chester Road, Hinstock, BRIERY LODGE Market Drayton TF9 2TE Church Road, Baschurch, Shrewsbury SY4 2EF Tel: 01952 550242 SPIC OP D PD LDA MH SI YA Tel: 01939 260150 SPIC PD LDA YA KYNASTON FARM BROOK HOUSE RESIDENTIAL HOME School Road, Ruyton Xi Towns, Woodhill, Morda, Oswestry SY10 9AS Shrewsbury SY4 1JT Tel: 01691 654167 SPIC OP D PD SI Tel: 01743 872250 SPIC PD LDA SI YA CHESWARDINE HALL NURSING & LANDONA HOUSE RESIDENTIAL HOME Love Lane, Wem, Shrewsbury SY4 5QP Chipnall, Market Drayton TF9 2RJ Tel: 01939 232620 SPIC OP D Tel: 01630 661316 SPIC Advert page 63 OP PD MAER LANE COACH HOUSE, THE 4 Maer Lane, Market Drayton TF9 3AL Church Road, Baschurch, Shrewsbury SY4 2EF Tel: 01630 698092 SPIC PD LDA Tel: 01939 260150 SPIC PD LDA YA MAYFIELD HOUSE ELLESMERE HOUSE Holyhead Road, Bicton, Shrewsbury SY3 8EQ Church Hill, Ellesmere SY12 0HB Tel: 01743 455074 SPIC LDA Tel: 01691 623657 OP D PD MH YA NEW BARN, THE GRACELANDS Goldstone, Cheswardyne, Ellesmere Road, Whittington, Oswestry SY11 4DJ Market Drayton TF9 2NA Tel: 01691 652153 SPIC OP LDA YA Tel: 01630 661583 OP D PD LDA MH SI YA

62 For assistance with finding care and support, call Care Choices on 0800 389 2077 North Shropshire care homes continued See page 62 for the Service User Bands key

OLD FARMHOUSE WHEATLANDS, THE Goldcrest Drive, Sundorne, 77 The Wheatlands, Baschurch, Shrewsbury SY1 4TP Shrewsbury SY4 2DW Tel: 01743 440318 SPIC PD LDA SI Tel: 01939 261631 SPIC PD LDA SI YA OLD VICARAGE, THE WINDSOR ROAD Church Lane, Baschurch, Shrewsbury SY4 2EF 47 Windsor Road, Oswestry SY11 2UB Tel: 01939 260150 SPIC PD LDA YA Tel: 01691 671353 SPIC PD LDA ROSEVILLE HOUSE WOODCROFT New Street, Wem, Shrewsbury SY4 5AB Croft Way, Market Drayton TF9 3UB Tel: 01939 235163 SPIC LDA YA Tel: 01630 657486 SPIC Advert page 7 OP D SAMBROOK HOUSE RESIDENTIAL CARE HOME WOODLAND RESIDENTIAL CARE HOME LTD Sambrook, Newport TF10 8AL Trefonen Road, Morda, Oswestry SY10 9NX Tel: 01952 550210 Advert adjacent OP Tel: 01691 656963 SPIC OP D

TUNSTALL HALL CARE CENTRE • 28 Beds offering Permanent Newcastle Road, Market Drayton TF9 4AA and Respite Care • Idyllic village setting Tel: 01630 652774 OP D • Expert, caring staff • CQC fully compliant • Award winning home Expert care, VIEWMOUNT • Hotel standard facilities delivered in a ...life is for • 5 stars Food Hygiene friendly, homely, 54 Alkington Road, Whitchurch SY13 1TD • Warm, homely atmosphere living... tranquil yet Tel: 01948 665262 SPIC • Delightful Private Gardens OP D PD LDA MH SI YA • Regular entertainments stimulating • Local owners atmosphere... WESTON HOUSE RESIDENTIAL HOME 01952 550210 [email protected] Green End, Whitchurch SY13 1AJ Sambrook, Newport, Shropshire TF10 8AL www.sambrookhouse.co.uk Tel: 01948 663052 SPIC OP

For additional local information and support, visit www.shropshirechoices.co.uk 63 North Shropshire care homes with nursing See page 65 for the Service User Bands key

BEECH HOUSE NURSING HOME GREENFIELDS CARE HOME Wollerton, Market Drayton TF9 3NB Liverpool Road, Whitchurch SY13 1SG Tel: 01630 685813 SPIC OP D Tel: 01948 661040 SPIC Advert page 7 OP D CHESWARDINE HALL NURSING LLYSFIELD NURSING HOME LTD & RESIDENTIAL HOME Middleton Road, Oswestry SY11 2LJ Chipnall, Market Drayton TF9 2RJ Tel: 01691 657511 SPIC OP Tel: 01630 661316 SPIC Advert page 63 OP PD MEADOWBROOK CARE HOME CLOVERFIELDS Twmpath Lane, Gobowen, Chester Road, Whitchurch SY13 4QG Oswestry SY10 7HD Tel: 01948 667889 OP D PD SI YA Tel: 01691 653000 SPIC OP D PD COURT, THE NEW FAIRHOLME West Felton, Oswestry SY11 4LE Shrewsbury Road, Oswestry SY11 2RT Tel: 01691 610626 SPIC OP Tel: 01691 684970 SPIC Advert page 7 OP D EDGELEY HOUSE CARE HOME OLD VICARAGE NURSING HOME Edgeley Road, Whitchurch SY13 4NH Station Road, Gobowen, Tel: 01948 662832 SPIC Advert below OP D MH YA Oswestry SY11 3JS ELLESMERE COMMUNITY NURSING HOME Tel: 01691 655254 SPIC OP D YA Trimply Street, Ellesmere SY12 0AE RIVER MEADOWS Tel: 01691 622364 SPIC OP PD SI NURSING HOME ELMHURST NURSING HOME Edgebolton, Shawbury, Armoury Lane, Prees, Whitchurch SY13 2EN Shrewsbury SY4 4EL Tel: 01948 841140 SPIC OP Tel: 01939 250700 SPIC OP PD

English Care is a family based company dedicated to providing professional care in friendly and relaxed homes based in Shrewsbury and Much Wenlock.

• Nursing, residential, dementia care, respite and day care 01743 247 071 • Retirement apartments offering more independent living 01952 727 203 • Comfortable accommodation in period homes • Friendly and highly skilled staff • Comprehensive activity schedule providing a wide variety of activities & events to suit many interests www.englishcare.co.uk • Pleasant gardens • Home cooked food offer ing plenty of choice [email protected]

64 For assistance with finding care and support, call Care Choices on 0800 389 2077 Central Shropshire care homes

BARLEYFIELDS HOUSE GREENFIELDS 110 Crowmere Road, Monkmoor, Shrewsbury SY2 5JJ Bings Heath, Astley, Shrewsbury SY4 4BY Tel: 01743 355746 SPIC Advert page 7 LDA Tel: 01743 872250 OP PD LDA SI YA BLACKHURST CARE HOME HALL BANK MEWS Blackhurst House, The Lawley, Longnor, 1-3 Hall Bank Mews, Hall Bank, Pontesbury, Shrewsbury SY5 7QJ Shrewsbury SY5 0RF Tel: 01694 771318 SPIC LDA Tel: 01743 790858 SPIC PD LDA SI YA BOWBROOK HOUSE HARLEY ROAD SCHEME Bowbrook, Shrewsbury SY3 5BS 25, 32 & 34 Harley Road, Condover, Shewsbury SY5 7AZ Tel: 01743 247071 SPIC Advert page 64 OP D Tel: 01743 872250 SPIC OP PD LDA SI YA BRIARFIELDS HARTLANDS RESIDENTIAL HOME Raby Crescent, Belle Vue, Shrewsbury SY3 7JN Whitehall Street, Shrewsbury SY2 5AD Tel: 01743 353374 SPIC Advert page 7 OP Tel: 01743 356100 SPIC D CHURCH VIEW HIGH RIDGES Longnor, Shrewsbury SY5 7PP High Ridge, Main Road, Dorrington, Tel: 01743 872250 SPIC OP PD LDA SI YA Shrewsbury SY5 7JW CLIFFDALE REST HOME Tel: 01743 872250 SPIC PD LDA SI YA Shrewsbury Road, Pontesbury, Shrewsbury SY5 0QD HOLY CROSS CARE HOMES LTD Tel: 01743 790261 OP D 150 Abbey Foregate, Shrewsbury SY2 6AP CONSENSUS SUPPORT SERVICES LTD Tel: 01743 343138 SPIC Advert page 69 OP – SHREWSBURY IDEAL HOME 24 Main Road, Dorrington, Shrewsbury SY5 7JR Knowsley Drive, Gains Park, Shrewsbury SY3 5DH Tel: 01743 719266 LDA YA Tel: 01743 366701 SPIC OP D PD MH YA COTON HILL HOUSE JUBILEE VILLA CARE HOME Berwick Road, Shrewsbury SY1 2PG Upper Astley, Shrewsbury SY4 4BU Tel: 01743 235788 SPIC Advert page 7 OP D Tel: 01939 210461 SPIC Advert below OP D MH YA CRESCENT, THE 1a-1b The Crescent, Bomere Heath, Shrewsbury SY4 3PQ Jubilee Villa Care Home Tel: 01939 291841 PD LDA SI YA Detached residential home ELMS HOUSE set in beautiful secure gardens. Off Belvidere Avenue, Shrewsbury SY2 5PE Offering person centred care and support with 17 beds for older people suffering from Tel: 01743 244392 MH YA Dementia and mental health illnesses, by fully trained staff. FERNS RESIDENTIAL HOME, THE 152 Longden Road, Shrewsbury SY3 9ED Upper Astley u nr shrewsbury u Sy4 4bu 01939 210461 Tel: 01743 368039 SPIC OP

For additional local information and support, visit www.shropshirechoices.co.uk 65 Central Shropshire care homes continued See page 67 for the Service User Bands key

KEMPSFIELD RESIDENTIAL HOME SABRINA HOUSE Primrose Drive, Shrewsbury SY3 7TP 49 Longden Road, Tel: 0800 916 1499 LDA Shrewsbury SY3 7HW Tel: 01743 233832 SPIC LYMEHURST D YA 112 Ellesmere Road, Shrewsbury SY1 2QT SWAN HILL HOUSE RESIDENTIAL HOME Tel: 01743 351615 SPIC OP D 6 Swan Hill, Shrewsbury SY1 1NQ MERRINGTON GRANGE Tel: 01743 360803 OP Bomere Heath, Shrewsbury SY4 3QJ TORRIN DRIVE, 38 Tel: 01939 291319 SPIC PD LDA SI YA Shrewsbury SY3 6AW NORMANTON RETIREMENT HOME Tel: 01743 455252 SPIC PD LDA SI 168 Ellesmere Road, Shrewsbury SY1 2RJ WELWYN Tel: 01743 271414 SPIC OP D MH 72 Sundorne Road, OAKDENE CARE PROVIDERS Shrewsbury SY1 4RT 6 Berwick Road, Coton Hill, Shrewsbury SY1 2LN Tel: 01743 872250 SPIC PD LDA SI Tel: 01743 270214 MH YA YOCKLETON GRANGE RESIDENTIAL HOME ORCHARD, THE Yockleton, Shrewsbury SY5 9PQ Aston Road, Wem, Shrewsbury SY4 5JD Tel: 01743 792899 SPIC OP LDA Tel: 01939 231040 OP PD LDA SI YA YORK HOUSE PLAS NEWYDD Glebe Road, Bayston Hill, 34 Hereford Road, Shrewsbury SY3 7RD Shrewsbury SY3 0PZ Tel: 01743 271064 OP D PD LDA SI YA Tel: 01743 874885 SPIC LDA YA

Central Shropshire care homes with nursing

HILLCREST MANOR NURSING HOME OTTLEY HOUSE Reabrook, Minsterley, Shrewsbury SY5 0DL Corporation Lane, Coton Hill, Shrewsbury SY1 2PA Tel: 01743 792692 SPIC OP D YA Tel: 01743 404431 SPIC Advert page 60 OP D PD YA ISLE COURT NURSING HOME PORTLAND HOUSE NURSING HOME Isle Lane, Bicton, Shrewsbury SY3 8DY 25 Belvidere Road, Shrewsbury SY2 5LS Tel: 01743 851600 SPIC OP D PD YA Tel: 01743 235215 SPIC OP PD LDA YA MAESBROOK NURSING HOME RADBROOK NURSING HOME Church Road, Meole Brace, Stanhill Road, Shrewsbury SY3 6AL Shrewsbury SY3 9HQ Tel: 01743 237800 SPIC OP D PD YA Tel: 01743 241474 OP D PD SI YA UPLANDS AT OXON, THE MONTGOMERY HOUSE Clayton Way, Bicton Heath, Shrewsbury SY3 8GA Sundorne Road, Shrewsbury SY1 4RQ Advert page 7 Tel: 01743 282040 SPIC Tel: 01743 297970 OP D PD LDA MH SI YA Advert inside front cover OP D PD YA MOUNT HOUSE & SEVERN VIEW, THE VICARAGE NURSING HOME, THE 41-43 The Mount, Shrewsbury SY3 8PP The Common, Bayston Hill, Shrewsbury SY3 0EA Tel: 01743 404430 SPIC Advert page 60 OP D PD Tel: 01743 874030 OP D

66 For assistance with finding care and support, call Care Choices on 0800 389 2077 South Shropshire care homes

ALEXANDRA HOUSE – LUDLOW HILTON BROOK HOUSE Poyner Road, Ludlow SY8 1QT Hilton, Bridgnorth WV15 5PE Tel: 01584 872412 SPIC OP D PD SI Tel: 01746 716577 SPIC OP D ARDEN GRANGE NURSING & RESIDENTIAL KEVINDALE RESIDENTIAL CARE HOME CARE HOME Kevindale, Broome, Aston-on-Clun, Derrington Road, Ditton Priors, Bridgnorth WV16 6SQ Craven Arms SY7 0NT Tel: 01746 712286 SPIC OP D PD LDA SI YA Tel: 01588 660323 OP D BOWER GRANGE RESIDENTIAL CARE HOME LADY FORESTER RESIDENTIAL Fenn Green, Alveley, Bridgnorth WV15 6JA & DAY CARE CENTRE Tel: 01299 861120 SPIC OP D Church Street, Broseley TF12 5DB CARADOC HOUSE RESIDENTIAL CARE HOME Tel: 01952 884539 SPIC Advert page 64 OP PD Ludlow Road, Little Stretton, Church Stretton SY6 6RB NETHERWOOD RESIDENTIAL CARE HOME Tel: 01694 723366 OP D Haughton Road, Shifnal TF11 8DG DARWIN PLACE Tel: 01952 462192 OP Southfield Road, Much Wenlock TF13 6AT OLD RECTORY CARE HOME, THE Tel: 01952 727162 SPIC LDA MH Rectory Road, Albrighton, Wolverhampton WV7 3EP DITTON PRIORS CARE CENTRE Tel: 01902 376910 OP D Ashfield Road, Ditton Priors, Bridgnorth WV16 6TW ONNY COTTAGE REST HOME Tel: 01746 712656 SPIC OP D Bromfield, Ludlow SY8 2JU DODDINGTON LODGE Tel: 01584 856500 OP PD SI Doddington, Hopton Wafers, Cleobury Mortimer DY14 0HJ PINES RESIDENTIAL HOME, THE Tel: 01584 890864 SPIC OP D MH SI Colebatch, Bishops Castle SY9 5JY Tel: 01588 638687 SPIC OP YA DOWER HOUSE, THE Henley, Ludlow SY8 3HB STONE HOUSE Tel: 01584 873456 OP PD SI Union Street, Bishops Castle SY9 5AJ Tel: 01588 638487 SPIC Advert page 7 FIELD HOUSE OP D Field House Drive, Church Stretton SY6 7AA SUNNYDALE Tel: 01694 628810 SPIC Advert page 60 OP 32 Shrewsbury Road, Craven Arms SY7 9PY GLENVIEW Tel: 01588 673443 SPIC OP PD MH SI YA AD 54 Gravel Hill, Ludlow SY8 1QS VISION HOMES ASSOCIATION Tel: 01584 876262 SPIC LDA – TOLL GATE ROAD, 1A HENDRA HOUSE RESIDENTIAL HOME Ludlow SY8 1TQ SPIC 15 Sandpits Road, Ludlow SY8 1HH Tel: 01584 877737 Advert page 42 PD LDA SI YA Tel: 01584 873041 SPIC OP VISION HOMES ASSOCIATION HIGH TREES RESIDENTIAL HOME – TOLL GATE ROAD, 1B Bull Lane, Bishops Castle SY9 5DA Ludlow SY8 1TQ SPIC Tel: 01588 638580 SPIC OP YA Tel: 01584 877870 Advert page 42 PD LDA SI YA

For additional local information and support, visit www.shropshirechoices.co.uk 67 South Shropshire care homes continued See page 67 for the Service User Bands key

VISION HOMES ASSOCIATION WILLOWDENE FARM – TOLL GATE ROAD, 1C Chorley, Bridgnorth WV16 6PP Ludlow SY8 1TQ SPIC Tel: 01746 718658 AD Tel: 01584 877566 Advert page 42 PD LDA SI YA WOOFFERTON RESIDENTIAL WHEATLANDS CARE HOME Southfield Road, Much Wenlock TF13 6AT Woofferton, Ludlow SY8 4AL Tel: 01952 701337 SPIC Advert page 60 OP D Tel: 01584 711207 SPIC OP

South Shropshire care homes with nursing

ARDEN GRANGE NURSING & RESIDENTIAL HAGLEY PLACE CARE HOME Foldgate Lane, Ludlow SY8 1LS SPIC Derrington Road, Ditton Priors, Bridgnorth WV16 6SQ Tel: 01584 519832 Advert page 60 OP D PD YA Tel: 01746 712286 OP D PD LDA SI YA INNAGE GRANGE BRADENEY HOUSE NURSING Innage Lane, Bridgnorth WV16 4HN & CARE HOME Tel: 01746 762112 SPIC Advert page 7 OP D Worfield, Bridgnorth WV15 5NT Advert page 69 LADY FORESTER NURSING HOME Tel: 01746 716686 SPIC OP D PD LDA MH AD Farley Road, Much Wenlock TF13 6NB CEDARS, THE Tel: 01952 727203 SPIC Advert page 64 OP Kingswood Road, Albrighton, OLDBURY GRANGE NURSING HOME Wolverhampton WV7 3JH Oldbury, Bridgnorth WV16 5LW Tel: 01902 373162 SPIC OP YA Tel: 01746 768586 SPIC OP D PD YA CHURCHILL HOUSE NURSING AND PARK HOUSE NURSING HOME RESIDENTIAL HOME Kinlet, Bewdley DY12 3BB Keepside Close, Bromfield Road, Ludlow SY8 1EL Tel: 01299 841265 SPIC OP D YA Tel: 01584 877500 SPIC OP D PD SANDFORD NURSING AND RESIDENTIAL DANESFORD GRANGE CARE HOME HOME, THE Kidderminster Road, Bridgnorth WV15 6QD SPIC Watling Street South, Church Stretton SY6 7BG Tel: 01746 763118 Advert below OP D PD MH SI Tel: 01694 723290 SPIC OP FOUR RIVERS NURSING HOME STRETTON HALL NURSING HOME Bromfield Road, Ludlow SY8 1DW Shrewsbury Road, All Stretton, Church Stretton SY6 6HG Tel: 01584 813500 OP D Tel: 01694 725320 SPIC OP D PD YA

Danesford Grange Care Home Kidderminster Road, Bridgnorth, Shropshire, WV15 6QD Danesford Grange is a 33 bedded home offering nursing, residential & Dementia care. Offering double and single rooms with en-suite, set in just over 2 acres of mature gardens. The home has therapy sessions, regular activities and entertainment as well as regular visits by the doctors, hairdresser, chiropodist, optician & local clergy. Special diets catered for and also a choice of menus. Tel 01746 763118 | Fax 01746 767551 | www.danesfordgrange.co.uk Please feel free to contact us for further information on [email protected]

68 For assistance with finding care and support, call Care Choices on 0800 389 2077 Bradeney House & Holy Cross Elderly care in a family setting

Our aim is to create a homely atmosphere where family and friends are always welcome. A place where residents can enjoy their independence safe in the knowledge that care is always at hand. Family and friends are always welcome.

• New Dementia Unit at Bradeney House, staffed with specialist Dementia Nurses • Superb new rooms with kitchenettes, telephone and computer access • Unique locations - peaceful, safe and private but still close to main centres Worfield, Bridgnorth WV15 5NT • Residential, EMI, and full nursing care available at Bradeney House Email: [email protected] • Choices of single en-suite or companion rooms www.bradeney-house.co.uk • 24 hour individual care and domestic services provided by skilled, dedicated staff • Regular programme of activities and social events • Bradeney House is on the Pet Friendly Care Home Register with The Cinnamon Trust

We will always be pleased to show you around. To arrange a viewing please contact us on: 150 Abbey Foregate, Shrewsbury SY2 6AP Bradeney House 01746 716686 Email: [email protected] Holy Cross Care Home 01743 343138 www.holy-cross.co.uk

Home care providers index Advertisers are in bold A - C Brown Clee Care 35 Healthcare 1st Choice Ltd 37 Abbey Care Direct Ltd 35 C.L.C.A Company Ltd 35 Hengoed park 37 Affinity Homecare Shrewsbury 35 Care at Home (Shropshire) Ltd 35 Holcombe House 37 Agape Homecare Ltd 35 Care of Excellence Ltd 35 Home Instead Senior Care Agincare UK 35 CareKind 35 Shrewsbury 37 AJ Case Management Ltd 35 Caring Angels Home Care 35 JK Caring For You 37 Alexandra House Diamond Clarriots Care Shropshire L - O Life Healthcare Ltd 35 & Telford 37 La Petite Concierge Ltd 37 Allcare Shropshire Ltd 35 Cloverley Care Ltd 37 Lady Forester Centre 37 Allenby Douglas Ltd 35 Crossroads Care Allied Healthcare Shrewsbury 35 Cheshire West Wirral Leabrook Lodge Ltd 37 Anchorage Care Group 35 Shropshire 37 Longbow House 37 Approved Care and D - J Louise House 37 Support Ltd (Oswestry) 35 MacIntyre Welsh Marches 37 Autumn Grove 35 Domiciliary Services Adelphi Care Services Ltd 37 Maesbrook Nursing Home 37 Avenues East – West Midlands 35 Meadow Brook 37 Battlefield Healthcare Ltd 35 Drayton Home Care Services Ltd 37 New Dawn Care Agency Ltd 37 Bethphage 3 35 Gadlas Hall Nursing Home 37 North Shropshire Homecare Ltd 37 Bluebird Care (Shropshire) – Domiciliary Care 35 Goodwood Homecare 37 Nurse Plus and Carer Plus (UK) Ltd 37 Bluebird Care Shropshire 35 Headway Shropshire 37 Bridgnorth Home Care Health Care Support Oswestry Care Ltd 39 Co-Operative 35 Services Ltd 37 Outcome Care and Support Ltd 39

For additional local information and support, visit www.shropshirechoices.co.uk 69 Home care providers index continued Advertisers are in bold P - Y Radfield Home Care Ltd Suncare Home Care Ltd 39 – Shrewsbury 39 Supreme Homecare Ltd 39 Phoenix Homecare and Radis Community Care Surecare Shropshire Ltd 39 Support Ltd 39 (Shrewsbury) 39 Tender Hearts Care Agency 39 Phoenix Homecare and Salopian Care 39 Support Ltd – Wem Office 39 Short Notice Care Services 39 Veraty Care Solutions Ltd 39 Precision Care Services 39 SLR Care 39 Willow Home Care Ltd 39 Prestige Nursing Ltd Shrewsbury 39 Sovereign Domiciliary Care Services 39 York House 39 Quality Community Care Ltd 39 Stanwardine Grange 39 YourLife (Bridgnorth) 39 Quil Care Group Ltd 39 START 39 YourLife (Shrewsbury) 39

Care homes / Care homes with nursing index Advertisers are in bold A - D Cloverfields 64 Hartlands Residential Home 65 Coach House, The 62 Hartlands Rest Home 62 Alexandra House – Ludlow 67 Consensus Support Services Ltd Heatherdene Residential Arden Grange Nursing – Shrewsbury 65 Care Home 62 & Residential Care Home 67, 68 Coton Hill House 65 Hendra House Residential Home 67 Ashgrove Home 62 Court, The 64 Hengoed Park 62 Barleyfields House 65 Crescent, The 65 High Lea House 62 Beech House Nursing Home 64 Danesford Grange Care Home 68 High Ridges 65 Beulah House 62 Darwin Place 67 High Trees Residential Home 67 Blackfriars 62 Ditton Priors Care Centre 67 Highbury House 62 Blackhurst Care Home 65 Doddington Lodge 67 Bowbrook House 65 Hillcrest Manor Nursing Home 66 Dower House, The 67 Bowens Field 62 Hilton Brook House 67 Bower Grange Residential E - I Hinstock Manor Residential Care Home 67 Home Ltd 62 Edgeley House Care Home 64 Bradbury Court 62 Holy Cross Care Homes Ltd 65 Ellesmere Community Ideal Home 65 Bradbury Lodge 62 Nursing Home 64 Innage Grange 68 Bradeney House Nursing Ellesmere House 62 & Care Home 68 Isle Court Nursing Home 66 Elmhurst Nursing Home 64 Briarfields 65 Elms House 65 J - N Briery Lodge 62 Ferns Residential Home, The 65 Jubilee Villa Care Home 65 Brook House Residential Home 62 Field House 67 Kempsfield Residential Home 66 Caradoc House Residential Four Rivers Nursing Home 68 Care Home 67 Kevindale Residential Care Home 67 Glenview 67 Cedars, The 68 Kynaston Farm 62 Gracelands 62 Cheswardine Hall Nursing Lady Forester Nursing Home 68 & Residential Home 62, 64 Greenfields 65 Lady Forester Residential Church View 65 Greenfields Care Home 64 & Day Care Centre 67 Churchill House Nursing and Hagley Place 68 Landona House 62 Residential Home 68 Hall Bank Mews 65 Llysfield Nursing Home Ltd 64 Cliffdale Rest Home 65 Harley Road Scheme 65 Lymehurst 66

70 For assistance with finding care and support, call Care Choices on 0800 389 2077 Care homes / Care homes with nursing index continued Advertisers are in bold

Maer Lane 62 Ottley House 66 Vicarage Nursing Home, The 66 Maesbrook Nursing Home 66 Park House Nursing Home 68 Viewmount 63 Mayfield House 62 Pines Residential Home, The 67 Vision Homes Association Meadowbrook Care Home 64 Plas Newydd 66 – Toll Gate Road, 1a 67 Merrington Grange 66 Portland House Nursing Home 66 Vision Homes Association Montgomery House 66 Radbrook Nursing Home 66 – Toll Gate Road, 1b 67 Mount & Severn View, The 66 River Meadows Nursing Home 64 Vision Homes Association – Toll Gate Road, 1c 68 Netherwood Residential Roseville House 63 Welwyn 66 Care Home 67 Sabrina House 66 Weston House Residential Home 63 New Barn, The 62 Sambrook House Residential New Fairholme 64 Care Home 63 Wheatlands 68 Normanton Retirement Home 66 Sandford Nursing and Wheatlands, The 63 Residential Home, The 68 Willowdene Farm 68 O - T Stone House 67 Windsor Road 63 Oakdene Care Providers 66 Stretton Hall Nursing Home 68 Woodcroft 63 Old Farmhouse 63 Sunnydale 67 Woodland Residential Old Rectory Care Home, The 67 Swan Hill House Residential Home 66 Care Home Ltd 63 Old Vicarage Nursing Home 64 Torrin Drive, 38 66 Woofferton Residential Old Vicarage, The 63 Tunstall Hall Care Centre 63 Care Home 68 Oldbury Grange Nursing Home 68 Yockleton Grange Onny Cottage Rest Home 67 U - Y Residential Home 66 Orchard, The 66 Uplands at Oxon, The 66 York House 66 Other advertisers index

Akari Care 64 Care Select 8, 11, 36 & 51 Marches Care Group Barchester 60 Coverage Care Services Ltd 7 Inside front cover Shropshire Choices 6 English Care Ltd 64 Bluebird Care Church Stretton 33 Shropshire Partners in Care 5 Care Choices Ltd Foresters Court 64 Vision Homes Association 42 10, 17, 30, 36, 40 & 44 Helping Hands 34 Wiltshire Farm Foods 9

Care Choices Limited has taken every care to Publisher: Robert Chamberlain. ensure that the information contained in this Director of Sales: David Werthmann. Directory is accurate at the time of print. The company cannot accept responsibility for any errors or omissions in the Head of Editorial: Emma Morriss. publication, including if an organisation varies from the information included Editor: Angharad Jenkins. in an advertisement, the editorial or the listings. Care Choices Limited does Content Editor: Emma Cooper. not endorse or support any particular organisation included in the Directory. ©2017 Care Choices Limited. Care Choices Limited reserves all rights in the Regional Team Manager: Russell Marsh. titles Care Choices and HOMES Directories and their design. Some of the National Sales Manager: Paul Leahy. information in this Support Finder has been adapted by Shropshire Council Care Select Manager: Paul O’Callaghan. from the NHS Choices website www.nhs.uk. Regional Sales Supervisor: Vanessa Ryder. ISBN 978-1-911437-66-6 Senior Sales Executives: Mark Dalton, Elaine Green. Ref. No: 4001/Shropshire8/1017. Reproduction of any part of this publication Director of Creative Operations: Lisa Werthmann. in any form without the written permission of Care Choices Ltd is prohibited. This publication is available free of charge from Shropshire Council. Studio Manager: Jamie Harvey. Designer: Holly Cornell. Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Creative Artworkers: Ruth Clarry, Bobbie Johnson.

For additional local information and support, visit www.shropshirechoices.co.uk 71 Approved Care and Support are an independent Health and Social Care provider, who specialise in PRIVATE personalised home care and community services in Oswestry and surrounding areas.

Private Care Social care is an important issue for everyone, regardless of age, health or personal circumstances, and Approved Care and Support is In Your Own Home committed to helping the most vulnerable people, their families and carers to give them support as How we work soon as they can. When you call Approved Care and Support we We aim to help people in Oswestry and will discuss what it is you need and want, book surrounding areas by supporting and promoting an appointment to come and visit you and your their independence so that they can live a family/friends. healthier, longer life and be safe from harm; and do this in a respectful way. We gather information from you to build your own personalised care plan. We agree a start date Our Customers’ needs and aspirations are at the and work with you, for you and more importantly centre of everything we do and this approach has understand you. helped us earn a quality assured reputation within the community. Our Services 3 Help with getting up and or going to bed 3 Personal Care 3 Meal Preparation We are located opposite the Library in Oswestry. Pop in and have a chat! 3 Assist with Medication 3 Laundry 13 Arthur Street, Oswestry 3 Shopping Shropshire, SY11 1JN 3 Sitting Service t: 01691 655999 3 Night Service e: [email protected] 3 Companionship www.approvedcareandsupport.co.uk 3 Appointments Office Opening Times: Monday to Friday - 9am to 5pm We can provide support from as little as 30 We operate an emergency on-call service minutes to 24 hour care. We have many years’ experience in the Care Sector and we want to outside of office hours. support our community.