Shropshire Choices Support Finder 2021 Adult Care and Support Services

Helping you to make the right choice to remain independent and stay well.

In association with

www.carechoices.co.uk arches Care KIND

CARING

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The Uplands is owned and operated by Marches Care Ltd, part of the Marches Care Group. Contents 3 47 47 51 53 52 52 61 63 58 54 54 54 45 49 47 50 50 51 48 46 46 58 54 45 All the listings in this publication in this publication listings All the homes with homes, care of care nursing and home care providers are supplied by by supplied are providers and home care nursing neither and (CQC) Quality Commission Care the Choices can be held Council nor Care Shropshire information The omissions. or errors any for liable contained in this Support Finder was correct at the time of going to print. The inclusion of homes and agencies in this for advertisements Support does not act as an endorsement or Finder Council. Shropshire by recommendation copies of this Support Finder, obtain extra To call Shropshire Council’s of charge, free Customer Services on 0345 678 9044 or email [email protected] Social Care? 52 complaints 46 children care own your for Paying 50 Top-ups Running out of money advice Seeking financial Healthwatch Shropshire Useful contacts Choices Shropshire area in your Finding care Local contacts nursing Care homes and care homes with Assistant in Adult as a Personal to work Want homes checklist Care home listings Care Index 71 Money matters Financial assessments be entitled to may you Additional income Budget Personal Managing your say your Having Making it Real services care Inspecting and regulating and Customer compliments, comments solicitors can help How someone for I care Together Crossroads carers Young Direct NHS Carers those supporting disabled for Resource 7 7 7 6 9 4 17 13 13 27 21 15 32 14 35 16 16 22 22 41 41 19 17 10 28 26 26 26 29 29 42 11 13 30 30 20 15 44 19 25 40 40 20 40 over of state pensionable age or residents with a qualifying disability residents Leaving hospital Leaving Sensory Impairment Service misuse Alcohol/drug Mental health Dementia care www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk Learning and physical disabilities and autism Learning and physical Let’s Talk Local Talk Let’s support Planning your Support options Joint Training Assistants (PAs) Personal NHS Continuing Healthcare Specialist care and support checklist dementia care Residential Getting the help you need Getting the help care End of life agency checklist Home care providers Home care Adult Social Care Technology Assistive Advice and advocacy support Advice and advocacy Equipment, gadgets and adaptations Concessionary travel schemes Concessionary travel activities Social and physical independent I want to stay checklist Technology Assistive Travel and mobility Travel Community transport community in your Safety Council Shropshire for Options available Council Shropshire for Options available home Your home easier in the Making life safe Staying community In your and wellbeing health Your Choices Shropshire property your Protecting abuse? Concerned about Welcome from Shropshire Council Council Shropshire from Welcome this SupportFinder by covered Areas Shropshire Healthy falls Preventing the F-Word: talk about Let’s Well Reading libraries: Shropshire . people operating , th older vider or f o y pr e mainl car Bridgnor | t county ch the independent wpor Castle Ne oughout largest s s | thr e’ Whitchur | basis d opshir Bishop’ ofit Shr or | pr is elf or T f | vices Donnington yton not y | Ser a e y on Dra Car et estr wsbur e homes w erage v e car Mark Shr Co Os

to find support in your area social care needs of vulnerable people. people. of vulnerable needs care social have already we using the data also been We’ve may when people and where predict to better greatest to the start investing needing help and might we about how excited really We’re effect. this kind of work. develop of the role promoting Our emphasis on for peoples’ lives technology in changing in our annual national the better culminates last year Hosted Conference. Severn TECH was this and 25th September, on the 24th and included conference the third successive organisations international, national and local the latest in digital and Assistive showcasing of also hosted a wealth The event Technology. and advice on services and products information or the person you to support you available more for Visit www.techsevern.com for. care information. financial and significant still face Whilst we we in Shropshire, challenges demographic the can provide we continue to look at how support need much earlier on in their people them healthier and that will help keep lives includes as long as possible. This independent for access to ensuring people have from everything timely and accurate of appropriate, a wide range and advice, to helping people make information and decisions about their health, care informed wellbeing. Support Finder is another way Our Shropshire to help them get the people can find information them. This publication is right for support that’s organisations full of support services, voluntary and community-based activities that are to help people with Shropshire across available they and support needs to lead the lives care independence. as maintain or regain want as well also provides Choices website Our Shropshire of sources about a wide range information of help and support, including independent about care information financial information, homes and housing options. It can also help with independent; getting out and about; keeping Welcome to the 2021 2021 to the Welcome our annual edition of Choices Shropshire Search for care at www.carechoices.co.uk Welcome from Shropshire Council Shropshire from Welcome Digital and Assistive Technology continues to Technology Digital and Assistive solutions new and effective and offer evolve support to help both people who need extra fulfilling and to lead more and their carers in continue to invest We independent lives. to support the health and these programmes We’ve also been working with Shropshire Clinical with Shropshire also been working We’ve Closer Care around (CCG) Commissioning Group people in aims to give to Home. This project they need closer access to the care Shropshire home either in their own they live, to where This will be a new way or in the community. bringing together the NHS and of working, health and social Council to provide Shropshire 65 and people aged in the community for care health and care lot of different who have over needs (complex needs). This is an exciting time in Adult Social Care and in Adult Social Care time This is an exciting sector continues to growing Health. Our rapidly and innovative in creative and transform evolve of been another year has and this year ways, continue to strengthen We innovation. great with partners across relationship our working and community sector the NHS and voluntary and integrated more are our services to ensure exciting been doing some really joined up. We’ve with our colleagues, particularly around work which has been recognised social prescribing that it excited really nationally and we’re continues at a pace. It is generally realised that most of us may, at that most of us may, realised It is generally need additional help lives, some point in our of age, illness, disability or support as a result This is why in our life. significant change or any a vital role and Health plays Adult Social Care enabling people to by wellbeing in promoting and well safe maintain their independence, stay purposeful and happier lives. longer and live for Support Finder, which provides social care and social care provides which Support Finder, care have may adults who for health information the across and support carers, needs and their county.

Welcome from Shropshire Council 4 Shrewsbury | Telford | Whitchurch | Bridgnorth Oswestry | Donnington | Newport Market Drayton | Bishop’s Castle Coverage Care Services is Shropshire’s largest independent care provider, operating care homes on a not for profit basis throughout the county mainly for older people. keeping safe; health and wellbeing; employment You can find out more about Shropshire Choices and volunteering opportunities; and being a carer. by visiting www.shropshire.gov.uk/ Providing the right information and advice to people shropshire-choices when they need that extra support, can enable them to take control of their own health and care without relying on more formal social care and health services. For those who do need that extra support, we will remain strongly focused on enabling Tanya Miles residents to live independent lives, with access to Interim Director Adult Services good quality services within their community. Shropshire Council We hope that our Shropshire Choices Support Tel: 0345 678 9044 (First Point of Contact). Finder and Shropshire Choices website provides the Email: [email protected] right information and advice to help people find the Web: www.shropshire.gov.uk support they need.

Areas covered by this Support Finder Home care providers n All regions 35

Care home listings n North Shropshire 63 n Central Shropshire 65 n South Shropshire 67

Care home with nursing listings n North Shropshire 64 n Central Shropshire 67 n South Shropshire 69

Contains Ordnance Survey data © Crown copyright and database right 2014

Alternative formats This book is available electronically at www.carechoices.co.uk. The e-book is also Recite Me compatible for those requiring information in the spoken word.

To access information about community groups, clubs, societies, organisations and much more, visit the resource directory on www.shropshire.gov.uk/shropshire-choices-directory

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports With so many providers to choose from, • Additional information, photos and web links where do you start? • Brochure requests

6 Search for care at www.carechoices.co.uk to find support in your area Your health and wellbeing 7 . y or t .uk ec o tion .c e e Dir c ou need es ma or es wn decisions t esour ers y ers da e tt echoic our o y local inf s on and wher ’ t ing y s and up e? Join our R w opshir e please ring 0345 678 9044 ha oney ma ak ualit vic ind the answ Helping others Keeping saf Q W F M M .shr 3 3 3 3 3 3 3 or ne w er f w vide a ser ther advic o w witt T isit or fur ou pr V F Do y ok and o eb ac w us on F ollo F t o . t ell emain ou t o r y w enden e t e the righ elping y receiving support as a carer; support as a carer; receiving advice; housing support to find local and social activity how groups; and can be a part of local voluntary you how and community organisations; in your safe to remain advice on how community. choic indep and sta H mak Please visit the site at www.shropshire.gov. Please visit the site uk/shropshire-choices Shropshire_Choices_Card_Mar17_Final.qxp_Layout 1 29/03/2017 10:07 Page 1 NHS Health Check has been The NHS Health Check programme heart disease, diabetes, to prevent developed between are and kidney disease. If you stroke not already old and are years 40 and 74 diagnosed with one of these conditions, you a to have years five once every will be invited of developing risk health check to assess your will also be given one of these diseases. You risk of your or manage advice to help reduce disease. eating Healthy with the you diet provides Maintaining a healthy It need to function. and nutrition you energy and mental health, your physical your improves health protective and provides wellbeing overall conditions of health benefits against a range type 2 diabetes including heart disease, stroke, and some cancers. • • • • • Shropshire Choices Choices Shropshire information offers about and advice Many of us feel our of us feel Many should be lifestyles healthier and Healthy how to stay independent in your home; in your independent to stay how assistants; personal care independent financial advice; and support needs; care options for www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk Healthy Shropshire Shropshire Healthy Shropshire Choices Choices Shropshire Mental health and wellbeing to relevant is Mental health and wellbeing cope we and how feel we how it’s everyone, can have You to day. day which can change from been diagnosed have if you even good wellbeing a good all about having with a mental illness – it’s are health there physical Just like quality of life. to maintain good can do in our lives things we do need help and – but sometimes we wellbeing it is perfectly normal and acceptable. Shropshire has been designed with this in mind. Shropshire who wants to make The aim is to help anyone information providing changes by positive people’s to improve on the support available local health projects, health and promoting listed here. some of which are • • • • If you have support and/or care needs, care for for needs, care care support and/or have If you planning ahead, Shropshire someone else, or are you, for of information Choices has a wide range covering: The site has been designed and developed using designed and developed The site has been and their users of services by given feedback is easy to use, with the right it to ensure carers people to self-serve to encourage information well. and remain Adult Social Care, housing and health. The and health. The housing Care, Adult Social carers individuals, is designed to give content local information access to quality and families their over and control choice more and provide and health needs. social care Stay safe and well this winter your living room to be slightly warmer. Try to keep The Stay Well This Winter campaign is a joint active when you’re indoors, get up and move initiative from NHS England and Public Health about and try not to sit still for longer than an England aiming to encourage people to keep well hour at a time. Also, wear several layers of light by taking precautions and using the right services clothes, as they trap warm air better. so they’re less likely to be admitted to hospital over • Feeling unwell – If you start to feel unwell, even winter. Winter can be seriously bad for our health if it is just a cough or cold, don’t wait until it gets but there are several things you can do to keep you more serious, get help from your pharmacist. and your family well this winter. Visit Pharmacists are fully qualified to advise you on www.healthyshropshire.co.uk/topics/stay-well- the best course of action, and the sooner you this-winter for more tips and advice. get advice from them, the better. They can also Top tips to stay safe and well include: advise on the best medicines to help get you and your family through the winter. • Get your flu jab – Cold weather can be very • Don’t forget your prescription – If you’ve been harmful, especially for people aged 65 or older: prescribed medication, don’t forget to pick up it weakens the immune system, increases blood your prescription before the holidays start. Many pressure, thickens the blood and lowers body GPs and pharmacies will close over Christmas. temperature, increasing risks of high blood pressure, heart attacks, strokes and chest • Health advice – If you do need help when your infections. GP surgery or pharmacy is closed, call NHS 111 or visit www.nhs.uk to be directed to a local service • Keep warm – It is important to keep warm in that is open. winter as it can help to prevent colds, flu and more serious health problems. Heat your home to • Look out for other people – We can all do with a at least 18°C (65°F), if you can, you might prefer little bit of extra help and support at times.

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8 Search for care at www.carechoices.co.uk to find support in your area If someone you know is feeling unwell or may • drink plenty of water as sugary, alcoholic need some support during the cold weather, ask and caffeinated drinks can make you more to see if they need any practical help. dehydrated;

Stay safe and well this summer • never leave anyone in a closed, parked vehicle, Shropshire Council’s stay safe and well this summer especially infants, young children or animals; webpage offers a host of advice for people • try to keep out of the sun between 11.00am and young and older, to help keep cool and hydrated 3.00pm; throughout the hot weather. Visit www.shropshire. gov.uk/stay-safe-and-well-this-summer • take care and follow local safety advice if you are going into the water to cool down; The top ways for staying safe when the heat arrives • walk in the shade, apply sunscreen and wear a hat are to: if you have to go out in the heat; • look out for others, especially older people, • avoid physical exertion in the hottest parts of the young children and babies and those with day; underlying health conditions; • wear light, loose-fitting cotton clothes; and • close curtains on rooms that face the sun to keep indoor spaces cooler and remember it may be • make sure you take water with you if you are cooler outdoors than indoors; travelling.

Let’s talk about the F-Word: Preventing falls falling; improve stability and maintain or improve independence and wellbeing.

Falls prevention is about enabling you to regain your Most of us will have fallen at some time in our confidence and live as independent and full a life as lives. For many, particularly younger people, the possible. fall will be nothing more than a bit embarrassing. For others, a fall can be startling and upsetting. As If you have a fall we get older, falls can become more common and Tell your GP or other health professional if you the effect of the fall on our lives can become more fall. Be sure to discuss the fall with your GP or serious. other health professional, even if you aren’t hurt. Many underlying causes of falls can be treated or Preventing falls corrected. Falls are not inevitable and there are lots of practical and simple steps you can take to reduce your risk of The following tools have been developed to help falling. This includes ‘fall proofing’ your home, taking you. Search on the Shropshire Council website or regular exercise, keeping well and seeking further access them though your local library. advice and support when necessary. Falls assistant There are also things you can do to reduce the harm caused by falls, such as looking after your bones and • take an NHS-approved check to understand making sure help can be summoned quickly if you do what may be putting someone at risk of have a fall. a fall; • what to do to reduce each risk; and Having a falls risk assessment and making practical day-to-day activity and lifestyle changes can • key exercises to improve mobility, gait and help you identify, assess and reduce your risk of balance.

For additional local information and support, visit www.shropshirechoices.co.uk 9 Mobility and balance You may feel a bit off-balance, or at risk of a fall. • Watch a simple video to see Taking part in classes has shown to boost confidence how someone getting in and and independence – both in and outside of the out of a chair can indicate their home. need to improve their strength, gait and balance. The instructors are specially-trained to help increase Strength and balance exercises for healthy ageing core strength, strengthening your muscles to help Easy to follow exercise instructions to improve maintain posture and balance. overall strength and balance. At the start of the class, you will complete simple Fall Check Home Safety tasks with the instructor, for example measuring the An easy to use, interactive check of common amount of time you take to walk to a chair and back. hazards in the home that might cause a fall. These tasks are then completed at the end of the programme to help the instructors suggest the next Local strength and balance classes for everyday life step for you. Elevate classes are designed to be safe, beneficial and most of You can refer yourself to Elevate. Call the Elevate all, enjoyable. They are delivered team directly on 07852 871589, 01743 297191, by local, experienced instructors with accredited email [email protected] or find full qualifications. details at www.energizestw.org.uk/elevate What are the proven benefits? For more information on health Classes are aimed at people aged 60 and over who and wellbeing in Shropshire, visit feel a bit unsteady on their feet to improve their www.shropshire.gov.uk/shropshire-choices/ strength, balance and co-ordination. The classes can staying-independent/my-health be delivered in both a seated and standing position.

Shropshire libraries: Reading Well Shropshire’s libraries are a mine of information when Carers may be eligible for a carers’ ticket which will it comes to helping you to look after your health. make them exempt from late returns fines and allow All branches offer a wide range of self-help books access to free audiobooks and free standard DVD on various conditions, and free use of computers rental. to access websites and the Shropshire Community Directory. Shared Memory Bags are easily portable collections of items, books and activities to share Reading Well Books on Prescription helps you to at home or in a group to prompt conversation. You understand and manage your health and wellbeing can borrow a Shared Memory Bag free of charge using self-help reading on a wide range of topics, for three weeks. such as mental health for young people and adults, dementia and long-term conditions. For more information about staying healthy with Shropshire libraries or to ask about a concessionary Libraries also offer sociable daytime activities, such or a carers’ ticket, visit your local library or go to as reading groups, Knit & Natter and the popular www.shropshire.gov.uk/libraries Books Aloud. The free Home Library Service for housebound customers is a great way to have For more information on health and books, audiobooks and DVDs delivered to your door, wellbeing in Shropshire, please visit while the e-book and e-magazine service gives you www.shropshire.gov.uk/shropshire-choices/ access to a wide range of publications in your home staying-independent/my-health completely free of charge.

10 Search for care at www.carechoices.co.uk to find support in your area In your community 11 Shropshire FIS provides free free provides FIS Shropshire advice on all and information From life. of family aspects Shropshire RCC is a local charity and is a local RCC Shropshire which membership organisation in and work helps people who live easier and life to make Shropshire , call about FIS information more For 0345 678 9021, email or go to [email protected] www.shropshire.gov.uk/early-help/ practitioners/the-early-help-offer- provision-of-early-help-services/family- information-service on the services information more For , 360641 call 01743 provides, Shropshire RCC email [email protected] or visit www.shropshire-rcc.org.uk Shropshire Family Information Service (FIS) (FIS) Service Information Family Shropshire or children young to having a baby, expecting or carers can supportteenagers, the FIS parents, member. other family any on local information provides Its online directory advice and offering and national organisations support or concerns any on some of the issues a wide range including encounter, may family with of children parents for of information disabilities or additional needs. also are Local activities within Shropshire of all abilities children to encourage promoted they can learn where and socialise, to get active new friends. new skills and make (RCC)Shropshire Rural Communities Charity their and for themselves manageable for more community. support active, to people to stay It offers connected to their community and maintain their health and independence, enabling them as helping people to the full. As well life to live with access to work their prospects improve opportunities those and giving a helping hand to small grants. in need through

voluntary and community sector voluntary to and organisations groups ideas and maximise energy, a strong to provide resources Joining the VCSA is free. To download a download To is free. Joining the VCSA or to access the information membership form pack, including eligibility criteria, visit , contact the VCSA To www.vcsvoice.org/ or email 258519 call 01743 [email protected] www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk The Voluntary and Community Sector The Voluntary Assembly (VCSA) of range brings together a diverse The VCSA aims to improve The VCSA voice. collective community and of voluntary, representation and buildsocial enterprise organisations partnerships with public and private sector to meet the needs of local groups organisations and communities. Community and Care Co-ordinators work with Co-ordinators work Community and Care and services the NHS, the Council and voluntary happening become local experts on what’s have can help you The service community. in your and maintain your socially active to keep GP practice independence. Please contact your information. more for Community and Care Co-ordinators Community and in based Co-ordinators are Community and Care need of assisting patients in local GP practices, them to signposting help, support and advice by of GP practicesother useful services. The majority (CCG) Clinical Commissioning Group in Shropshire Co-ordinator. a Community and Care have Many community-based professionals and professionals community-based Many together working are organisations voluntary and friends can find family your you, sure to make find To you. on services near information visit www. area, your in out what is available shropshire.gov.uk/shropshire-choices-directory Shropshire Council aims to build positive build positive aims to Council Shropshire and families encouraging by communities and social active to be independent, individuals while remaining local community within their long as possible. as for and safe healthy In your community In your Age UK Shropshire Telford and Wrekin The Royal Voluntary Service (RVS) Age UK Shropshire Telford and The RVS mobilises volunteers to Wrekin has many services offering support those in need, in hospital and companionship and support for in the community. The volunteers older people to prevent isolation and loneliness. provide much-needed support for For example, volunteers can visit you in your own people as they age, across Britain. It is enjoyable, home, providing a listening ear and confidential rewarding and good for your health and wellbeing. support whilst going for walks, playing games, watching a film or sharing hobbies. Alternatively, The RVS provides practical help and companionship, you can be provided with regular telephone calls deliver books to those who love reading but can’t or be accompanied to social activities in your get to their local library and drive people that can’t neighbourhood, helping you build friendships and get out and about to GP or hospital appointments, sharing experiences. shopping trips and to local social events and activities.

The service can also provide a wide range of The service runs clubs and groups in local activities to support you to stay well and socially communities where older people can socialise, take active. There is something for everyone, with part in interesting activities and enjoy something to reading groups, craft classes, IT classes, community eat and drink as well as exercise classes, activities choirs, exercise groups, social groups and dance and companionship for older people in hospital and classes. It works with an array of clubs, such as support them with their return home. It also runs Shrewsbury Walking Football Club, Traditional board hospital welcome desks, shops, cafés and trolley games at Nerdy Café in Shrewsbury, Severnside services. Bowling Club and even the Shropshire Theatre Organ Trust. It also supports over 30 lunch clubs and For more information, call 01743 240271 or visit has a regular programme of guided walks. www.royalvoluntaryservice.org.uk

For more information and additional services, call To find out what is available in 01743 233123, email [email protected] your community, visit www. or visit www.ageukshropshireandtelford.org.uk shropshire.gov.uk/shropshire-choices-directory

Representing and supporting Care Providers in Shropshire, Telford & Wrekin

We are committed to supporting, developing & promoting the provision of high quality social care in Shropshire and Telford & Wrekin To help deliver excellence we:

Work in partnership with local authorities, CCG’s and Keep members updated Support and promote others, representing members SPiC works in a way that on legislative, policy best practice and to help shape and develop safeguards those who may need and best practice innovation in social care the sector or use care services and supports developments its members to deliver services that place people’s rights at the Develop and provide centre of their decision making. Promote the Provide a DBS high quality training for development of staff the care workforce and a high quality (pre-employment Contact us social care check) service Tel: 01743 860011 workforce Email: [email protected] SPiC is a not for Website: www.spic.co.uk pro t company App:

12 Search for care at www.carechoices.co.uk to find support in your area Safety in your community 13 (non-emergency); or (non-emergency); or through Shropshire or through or [email protected] 999 in an emergency; call Victim Support on 0300 303 1977 (free and confidential). call Crimestoppers on 0800 555 111; call Crimestoppers 101call the police on emergency SMS text message; SMS text emergency ; [email protected] transgender identity. transgender For more information on hate crime, visit on hate information more For www.keepingadultssafeinshropshire.org. uk/learning-resources/information-and- learning-resources/hate-crime-and-mate- crime to the can be reported Anti-social behaviour dialling 101police by reportingCouncil’s line on 0345 678 9020. Anti-social behaviour causes or is Defined as acting ‘in a manner which more For to cause harm, alarm or distress’. likely visit on anti-social behaviour, information www.shropshire.gov.uk/crime-and- community-safety/anti-social-behaviour/ what-is-anti-social-behaviour • • email • • There are various ways to report a hate crime: to report ways various are There • call • • race or ethnicity; race or belief; religion sexual orientation; or For more organisations that offer support, that offer organisations more For visit www.shropshire.gov.uk/shropshire- choices/shropshire-choices-directory For information and advice on keeping your your on keeping and advice information For visit money and identity safe, www.keepingadultssafeinshropshire.org. uk/learning-resources/information-and- learning-resources/financial-abuse www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk Protecting your property your Protecting your can do simple things to improve You side gates open or Don’t leave home security. accessible shut any you sure and make unlocked unattended. are or if rooms overnight windows garden tools any ladders inside and store Leave so they hedges trimmed and low Keep securely. spare and keep burglars for cover don’t provide times. all at and secured concealed properly keys • • • • disability; Hate crime against a committed criminal offence Any which is motivated by person or property towards hostility or prejudice an offender’s someone because of their: Scams of your out schemes to con you These are post, phone call, text by can arrive They money. coming someone or from message or email, Advice local Citizens home. Visit your to your line on 03444 111444 or call the advice branch ). 18001 03444 111445 (Textphone: The Council wants to make sure residents in residents sure make wants to Council The in their own and secure safe feel Shropshire to go if they where and know communities of protecting ways various are There need help. issues you any should report and you yourself be experiencing. may Staying safe safe Staying Concerned about abuse? Safeguarding adults who are at risk of abuse or agree the best way forward with you. neglect Safeguarding means protecting an individual’s right It is important to act before the abuse or neglect to live in safety, free from abuse and neglect. Living gets worse: talk to someone sooner rather than a life free from harm and abuse is everyone’s human later. If you find someone is at risk of, or is being right. We all need to act as good neighbours and abused or neglected, you should raise your concern citizens to look out and care for one another and to and/or seek further advise from Shropshire Council’s stay safe. First Point of Contact on 0345 678 9044.

Abuse can take many forms, including: If you need urgent help from Shropshire Council outside office hours, please phone the Emergency • physical abuse; Social Work Duty Team on 0345 678 9040. This • financial abuse; number is for emergencies only. • psychological abuse; If you need to report a crime, please ring 101. If • sexual abuse; you are in immediate danger, contact the police on • discriminatory abuse; 999. For more information, visit www.shropshire. gov.uk/adult-social-care/where-can-i-get-help/ • neglect and self-neglect; concerned-about-someone • domestic abuse; • modern slavery; and For more information, advice and support relating to abuse and neglect, visit www. • organisational abuse. keepingadultssafeinshropshire.org.uk/news-and- events/information-for-adults-their-families- Abuse can happen in many different settings, and-communities including: • someone’s own home; If you have concerns about the standards or application of regulations in a care home, you • a care home; should contact The Care Quality Commission. • a hospital; Tel: 03000 616161 • Email: [email protected] Web: www.cqc.org.uk • a day centre; and Write to: Citygate, Gallowgate, Newcastle upon • public places. Tyne NE1 4PA

Abuse can be carried out by many different people, More information about the Care Quality but it is usually someone who is known and trusted. Commission is on page 52. It might be a: • family member; • partner or neighbour; Search for care in • care worker; your area

• volunteer; or www.carechoices.co.uk • friend. • Find care providers quickly and easily If you have any concerns about a person’s safety • Search by location and care need or wellbeing, it is important you speak to someone you trust; such as a doctor or someone supporting the person, who will talk through your concerns and

14 Search for care at www.carechoices.co.uk to find support in your area Travel and mobility 15 The Friendly Transport Service The Friendly Transport as The Friendly (also known company, Bus) is a charitable a rural for transport providing [email protected] , 881145 call 01952 information, more For or visit email [email protected] www.friendlybus.co.uk Other useful community transport contacts Bridgnorth Community Transport 768539 01746 Tel: Email: [email protected] www.bridgnorthcombus.org.uk Web: Castle Dial-a-Ride Bishop’s 01588 638350 Tel: notice needed (9.30am to 12.30pm. 24-hours’ travel). before Email: [email protected] Dial-a-Ride Shrewsbury 450270 01743 Tel: 9.30am to 3.00pm). to Friday, (Monday Email: www.shrewsbury-dialaride.co.uk Web: For more information, visit information, more For www.shropshire.gov.uk/shropshire-choices/ getting-out-and-about/my- travel The Friendly Transport Service Service The Friendly Transport the neighbouring community in and around in Much Wenlock and of Broseley towns a team by is provided The service Shropshire. car or some with their own of local volunteers, A friendly using one of the minibuses available. people who for service, reliable door-to-door means of transport alternative don’t have in getting out. other difficulties or who have local clubs, non-profit- to attend Helping you and other social events meetings making groups, membership is £5 trips. Individual a year. and day help you get out and about in your community. community. in your and about get out you help Shropshire Community Transport Community Transport Shropshire independent charities and is run by to working organisations voluntary providing support people by local A community transport minibus A community transport accessible, service providing to isolated transport affordable people within North Shropshire. 01948 880037 , call 01948 information, more For 275757 or visit text 07943 www.northsalopwheelers.co.uk For more information, call 0777 information, , more For 296 4517 email info@shropshirecommunitytransport. org.uk or visit www.shropshirecommunitytransport.org.uk www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk The minibus is also available by arrangement for for arrangement by The minibus is also available hospital and doctor appointments, excursions, and tourists groups, clubs, societies, youth visitors to the area. The ring-and-ride service is accessible for young young The ring-and-ride service is accessible for villages rural and covers people and the elderly, Market Wellington, Whitchurch, Wem, around basis. on a weekly and Telford Drayton North Salop Wheelers door-to-door transport throughout Shropshire. Shropshire. throughout transport door-to-door no those who have for The service is available too or who find it access to public transport to and individuals difficult. It also helps groups activities such as the theatre, and get to events (WI) Institute and social sports, Women’s music, has 26 minibuses The service currently groups. all fully accessible for of cars and a range wheelchair users. Community transportCommunity Consortium Transport Shropshire Community This section provides information on services to on services information This section provides Being active plays an important plays part active Being in and wellbeing. independence your maintaining to encourage is available transport Community isolation. prevent this and Travel and mobility mobility and Travel Ludlow, Clun Valley and Buzzard For more information, call 01743 790879, email Tel: 01584 700907 [email protected] or visit Email: www.allshropshiremobility.co.uk [email protected] Alpha Automatic School of Motoring Oswestry Dial-a-Ride Driving tuition specialising in Tel: 01691 656882 automatic disability and specific (Monday to Friday, 10.00am to 3.00pm). needs with an adapted vehicle Email: [email protected] for hand controls, left foot accelerator and infrared Lodgesons secondary controls. Tuition is available Ring and Ride Church Stretton regardless of your requirements. For example, passing Tel: 01694 720025 (9.00am to 4.00pm). your driving test, confidence building sessions, Email: [email protected] rehabilitation or refresher training of experienced drivers. Familiarisation tutorials are also offered, All Shropshire Mobility should you have adaptations fitted to your vehicle. All Shropshire Mobility started over 15 years ago For wheelchair users, there is help available to learn and has built good working relationship with all how to transfer yourself from your wheelchair to major adaptation companies and provides a fully the car seat, in order to make you as independent as equipped demonstration workshop, enabling you possible. The tuition vehicle is also fitted with a Digital to view and try out each product before purchase. Hearing Loop for those with hearing problems. There are also three equipped service vans available for mobile fitting. They can help if you need For more information, call 01743 240283, 07940 adaptations to a vehicle to enable you to drive, such 328203, email [email protected] or as hand controls or pedal modifications. visit www.alphaautomaticshrewsbury.co.uk

Concessionary travel schemes Shropshire Council residents of state pensionable You can check when you are eligible by entering age or over, and those with an eligible disability, your date of birth into the following website can apply for free or reduced travel by applying for www.gov.uk/state-pension-age/y?previous_ the concessionary travel scheme administrated by response=bus_pass Shropshire Council.

Options available for Shropshire Council residents of state pensionable age or over National bus pass hospital. All journeys must be booked in advance This is issued free of charge and entitles the holder by telephone through a scheme co-ordinator. to free travel on all local bus services in England Applicants are entitled to 20 £1 vouchers for use from 9.30am to 11.00pm, Monday to Friday; and all within the remit of the community car scheme. day at weekends and on bank holidays. Senior railcard Bridgnorth Cliff Railway vouchers Senior railcards give anyone of pensionable age The Bridgnorth Cliff Railway voucher is free of using Shropshire Council’s scheme a third off first charge and entitles the applicant to a pack of 36 and standard class anytime, off-peak and advance return tickets for use on the service at any time. fares. The card costs £9 a year if you apply through Shropshire Council. Community car vouchers The community car scheme assists local people to Further details about the above services, make essential journeys such as visits to medical including how to apply, can be found at centres, dentists and to visit family and friends in www.shropshire.gov.uk/concessionary-travel

16 Search for care at www.carechoices.co.uk to find support in your area Social and physical activities 17 Being active outdoors is outdoors Being active benefit to greatly shown and mental physical people’s This scheme provides those those provides This scheme of a variety with disabilities as concessions, such parking able to parking or being free To check your eligibility or to apply or renew eligibility or to apply or renew check your To the appropriate blue badge, download your the Customer or contact application form . Service Centre on 0345 678 9014 Blue Badges park closer to a destination. Badges and drivers. passengers The badge is for temporarily to those who are will not be issued are example people who incapacitated, for surgery. from recovering Outdoor Partnerships is no better place to do this and there wellbeing outdoors. Shropshire great than in Shropshire’s team manages Outdoor Partnerships Council’s part of Shropshire’s and maintains a large the country parks; outdoor space, including two country Valley and Severn at Ellesmere Mere countryside and heritage 24 park at Alveley; sites; and 5,600km of rights of way. huge effort Managing these spaces requires relies and Outdoor Partnerships and manpower contributing their time. on volunteers heavily is a with Outdoor Partnerships Volunteering fit and engage with other like- to stay way great to keep as helping minded individuals, as well outdoor spaces and access to the countryside with Consider volunteering all to enjoy. open for listed overleaf. the organisations For more information, call 0345 678 9025 or information, more For or go to www.healthyshropshire.co.uk www.shropshire.gov.uk/shropshire-choices/ staying-independent/my-health Further details about the above services, Further details about the above at www. be found can to apply, including how shropshire.gov.uk/concessionary-travel www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk Healthy Shropshire, see page 7, can help find see page 7, Shropshire, Healthy in you, best for the type of activity that works It enjoy. abilities and what you line with your activities, up’ Active4Health can also find ‘start programmes, on referral including exercise classes in local and exercise walking groups areas. People who do regular physical activity have activity have physical who do regular People illness and many risk of age-related a lower also boosts your diseases. Being active chronic mental your mood which helps to improve system. immune your health and strengthens Social and physical activities activities Social and physical join a a sport up take or hobby, Whether you or just meet up with friends, community group, in an important plays role a social life having your Whatever and well. active healthy, keeping can help and socially active age, being physically and helps to lead a healthier and happier life you combat loneliness. Companion Status bus pass Companion Status pass but find it difficult wanted the bus If you another person, help from to use buses without companion or carer the be eligible for may you bus pass. National bus pass National the and entitles of charge free This is issued in on all local bus services travel free holder to to Monday 9.30am to 11.00pm, from England and on bank at weekends and all day Friday; holidays. Options available for Shropshire Council residents with a qualifying a qualifying with residents Council Shropshire for available Options disability Shropshire Parish Paths Partnerships their level of interest or ability. Help keep your local public rights of way accessible. Energize believes in encouraging and motivating Web: people to give different physical activities and www.shropshiresgreatoutdoors.co.uk/ sports a go and offers a wide range of services and volunteering-outdoors/parish-paths- information to achieve this. partnership-and-wardens For more information, call 01743 297191, email Shropshire Volunteer Rangers [email protected] or visit Help improve your local www.energizestw.org.uk countryside sites for people and wildlife. Elevate Web: www.shropshiresgreatoutdoors.co.uk/ Elevate classes are designed to volunteering-outdoors/volunteer-rangers improve strength and balance for Shropshire Walks Leaders local people aged 60 and over. Lead walks and help the Delivered by highly qualified local instructors, the less active enjoy the great project has been evidenced to help people who are outdoors. a bit unsteady on their feet or off balance. Taking Web: www.shropshiresgreatoutdoors.co.uk/ part has been shown to boost confidence and help volunteering-outdoors/walking-for-health- maintain independence, both in and outside the walks-leaders home.

Shropshire Wild Teams For those that are in isolation, or unable to access Countryside conservation classes, there is an exercise programme available to volunteering for people help you stay strong and steady. Please call or email wanting to get more active your local Elevate Officer first to check whether this and meet up with others. Especially welcome is suitable. Copies can be sent to you in the post. are people using mental health and other care services. Reader’s story Web: www.shropshiresgreatoutdoors.co.uk/ Geoff has finished a 20-week volunteering-outdoors/wild-team-leaders course of Elevate sessions, after seeing an advert in his There are also opportunities to join ‘Walking for local village newsletter for an Health’ walks, which are short, free volunteer led introductory meeting about the new strength and walks that take place in towns and villages across balance classes. Geoff had undergone two knee Shropshire. To find the walks nearest to you, visit replacements and unfortunately his second left him www.walkingforhealth.org.uk/walkfinder experiencing limited movement, so he thought this could be something he had been looking for. He To find out more about joined Reg’s weekly Elevate classes in Oswestry. Outdoor Partnerships or how you can get involved ‘Reg has been great. He has the perfect balance with volunteering, visit of information and humour, always explaining why www.shropshiresgreatoutdoors.co.uk/ we are doing the exercises we are asked to do but volunteering-outdoors making us laugh too.’

Geoff was also asked if Elevate has had an impact Energize Shropshire, Telford and Wrekin on his life, ‘for me the loosening of joints to make Energize is the Active every day things easier has been a great benefit. Partnership for Shropshire, Elevate is not a miracle cure by any means but Telford and Wrekin. It works with everyone in the group expressed an increased several organisations to enable everyone to have feeling of wellbeing and great confidence.’ access to sport and physical activities, whatever

18 Search for care at www.carechoices.co.uk to find support in your area For more information or to make a referral, meeting place, a space in which to create call 07852 871589 or email and somewhere to be inspired by other like- [email protected] minded people.

Loudwater Studio Call 01584 877272 or email Loudwater Studio is an arts, [email protected] craft and sound-recording studio situated in Ludlow. To find out what is available in your The studio is a charity that supports people community, visit with visual impairments and other complex www.shropshire.gov.uk/shropshire-choices/ disabilities to lead full and active lives and is a news-and-events safe and exciting environment where people can express themselves through creativity. If you are a provider wanting to add your information to the Shropshire Choices Directory, please contact Loudwater is available to artists and [email protected] community groups across the region, as a

I want to stay independent I want to stay independent Shropshire Council aims to encourage and support individuals to remain independent in their community for as long as possible.

If you have concerns about remaining independent in your home, there are options you can explore to help you remain safe, secure and warm. For more information, visit www.shropshire.gov.uk/shropshire-choices/ staying-independent

Advice and advocacy support Peer Counselling Advocacy Services Taking Part Shropshire PCAS helps Taking Part is a group of people adults with any disability with learning difficulties working maintain their independence. together to help people speak Independent advocates support vulnerable up for themselves. Taking Part people with disabilities to make informed encourages people with learning decisions and choices. Advocates can also support difficulties to have more choice, know their people through adult safeguarding, offering long- rights, be included in society and have the term help and support to improve their wellbeing. chance of leading independent lives.

For more information, call 01691 658008, For more information, call 01743 363399, email [email protected] or visit email [email protected] or visit www.shropshirepcas.co.uk www.takingpart.co.uk

To find out what is available in your community, visit www.shropshire.gov.uk/shropshire-choices-directory

For additional local information and support, visit www.shropshirechoices.co.uk 19 to find support in your area Useful organisations Careline alarm service, which is a 24-hour Careline an home through is connected to your telephone line. A to your alarm unit linked friendly and is manned by monitoring centre ensuring peace of 24/7, helpful operators independently in to live mind and helping you details, call more home. For own your or visit 0345 863 8323 www.independencetrust.co.uk/careline Telmenow.com to technology provides Telmenow.com and the carers support living. For independent it specialises in providing for, people they care which can access to technology and services people independence and allow increase more they want to. For the way life to enjoy visit www.telmenow.com information, going unnoticed. In addition, they can provide provide they can In addition, unnoticed. going their for concerned who are to carers reassurance to struggling that they are feel ones and/or loved caring role. continue in their cope and Search for care at www.carechoices.co.uk Telehealth provided by Health by provided Telehealth can assist in diagnosing Technology Telehealth and monitoring health conditions. A home and monitor temperature, unit to measure and other vital signs can allow blood pressure efficient and effective to make professionals can monitor blood glucose decisions. Telehealth and lung functions, to cardiac arrhythmia levels, information more like would If you name a few. if Or, local GP. speak to your about Telehealth, the service is in hospital, the person requiring for speak to the medical team responsible provide Council does not Shropshire their care. at this time. Technology Telehealth Telecare uses telephone lines and wireless lines and wireless uses telephone Telecare peace of mind within the sensors to ensure which is a call centre, linking to home by might example if you automatically alerted, for has been left on. or if the oven had a fall have a simple falls from items can range Telecare a domestic to alarm or memory reminders wellbeing system which monitors a person’s whilst at home. Standalone Assistive Technology is equipment is equipment Technology Standalone Assistive support to an which is designed to provide a connection individual without the need for equipment via a telephone line. Standalone bath plug or can be as simple as a specialised systems which as complex as digital monitoring and speak to a person to see, hear carers allow another room. from Assistive Technology is the term for specialist is the term for Technology Assistive and support vulnerable items which encourage and independent safe individuals to remain as long as possible. homes for within their own of Assistive range a Council offers Shropshire standalone and equipment, from Technology service. to its Telecare Technology Assistive Assistive Technology Assistive There are various gadgets and aids available aids available and gadgets various are There to support and wellbeing. independence to help can go a long way they Used correctly, or worsening certain conditions from prevent Equipment, gadgets and adaptations gadgets Equipment,

Equipment, gadgets and adaptations 20 Assistive Technology checklist © 2020 Care Choices Ltd We suggest you consider the following questions before buying any Assistive Technology. If you are in any doubt about what technology might help meet your needs, you can contact your council or visit https://asksara.dlf.org.uk

You can download and print this checklist at www.carechoices.co.uk/checklists

Suitability Will it need to be installed by a professional? Does the equipment support your specific Can the retailer provide you with training in needs? using the equipment?

Are you willing to use it?  Reliability Will it fit into your everyday life and routine? Will it work if you have pets or live with other Have you tried a demo of the equipment?  people, e.g. could someone else set off a sensor Do you understand what the equipment is for? alarm by accident?

Do you need to take it with you when you Have you read reviews of the particular piece leave the house? Is it transportable? of equipment you are looking at? Consider these before making your purchase. Does the equipment have any limitations  that would make it unsuitable for you? Can you speak to someone who already uses it?

Will it work alongside any Assistive Technology Does it require batteries? Find out how often you already have?  they will need changing and whether the equipment will remind you to do this. Usability Is it durable? If you might drop it, is it likely Is a simpler piece of equipment available, to break? e.g. a pill case rather than an automated pill dispenser?  Cost Does the equipment need a plug socket, and will its wire cause a trip hazard? Do you know how much it costs? 

Is it easy to use? Can you read/hear it clearly Will you need to pay a monthly charge? and are any buttons big enough for you? Are there alternative solutions that might Are you able to use it? Are there any aspects be free? you don’t understand? Is there a cost associated with servicing the Is it portable? equipment?

Notes

For additional local information and support, visit www.shropshirechoices.co.uk 21 Your home Take a look at the suggestions on pages 23 and 24 0345 678 9044 and ask for an occupational therapy for ideas of equipment and adaptations that could assessment. The occupational therapy assessment help you live at home for longer. There might be a will identify your needs and advise you on what may simple fix to help you stay independent. If you are help you to maintain your independence within your a tenant and rent your home, it is always advised home. Alternatively, for more information about to initially contact your landlord for advice when useful gadgets and adaptations, go to considering adaptations in your home. www.shropshire.gov.uk/shropshire-choices/ staying-independent/useful-gadgets Local handyman services are available to help install any adaptations you might need. Visit Disabled Facilities Grant www.shropshire.gov.uk/shropshire-choices/ Following an occupational therapy assessment, you staying-independent/my-home for more may be able to apply for a Disabled Facilities Grant information. through private sector housing to help you with minor or major adaptations to maintain your safety To find out if you are eligible for support from the and independence. For more information on the Council, call the First Point of Contact team on grant, visit www.gov.uk/disabled-facilities-grants

Making life easier in the home Over the next couple of pages, you will see please call Shropshire Council’s First Point of illustrations of the main living areas in a home, Contact team on 0345 678 9044. together with information for identifying any issues and how to set about resolving them. Have a look at the rooms and information.

Can you identify any problems which might affect you? Can they be resolved using the advice given? If you do require any further information about sourcing products, grants or getting an assessment,

ACTIVAGE Shropshire Portal

ACTIVAGE is a pilot scheme launched by Samsung and is being trialled in Shropshire to help older people have more control over their lives, manage any health conditions and remain socially involved in their local communities.

The ACTIVAGE Shropshire Portal supplies smart watches and phones to connect to the portal, enabling family, friends and carers to see that the participant is active or has had a fall. ACTIVAGE requires each participant to ask two contacts to sign up so that they can also take part in the project.

If the additional contacts use the equipment and fill in the questionnaire supplied before the 31st December 2020, they can keep the equipment for free after the trial.

ACTIVAGE is now looking for volunteers to take part in the pilot scheme. There is no cost to take part and you get to keep all the equipment when you complete the scheme.

For more information, visit www.activageshropshire.co.uk or email [email protected]

22 Search for care at www.carechoices.co.uk to find support in your area Making life easier at home If you’re having difficulties with everyday tasks at home, these simple solutions could make life easier and keep you independent. These are a starting point; other solutions are available which might better suit your needs.

Finding it difficult to get in and out of chairs? Try Do you forget to take your tablets? Try making putting a piece of hard board under the seat base. a note of when you’ve taken them, or buy Alternatively, buy chair raisers, a higher chair or an an automatic pill dispenser or pill box. If you electric riser chair. Also try taking regular gentle struggle to open your medicine, you can ask your exercise. pharmacist for advice on alternative packaging that could make it easier for you. If you can’t reach your windows, could you move furniture out of the way? Ask someone to help if Can you reach everything in your cupboards? If you need to move heavy furniture. There are also not, try a handi-reacher or rearrange your kitchen tools for opening and closing windows. so the things you use most are within easy reach.

Struggling to keep warm/cool? Consider a fan If you are having problems with preparing food, or heater. Is your house insulated? Are there any consider buying ready-chopped options or try a draughts? You may also be eligible for the winter chopping board with spikes. There are also long- fuel payment from the Government. Visit handled pans, teapot tippers and lid grippers that www.gov.uk/winter-fuel-payment could help. Palm-held vegetable peelers or a food processor might be a solution and meal delivery If you have trouble using light switches, think services are also available. about replacing your switches for ones that are easier to use. Consider handi-plugs or light switch Is eating and drinking becoming difficult? Large toggles, or there’s even technology available handled cutlery could help, or non-slip mats for so that you can turn your lights on and off using the table. Lightweight cups and mugs with two speech. handles could also be a solution.

Use subtitles if you can’t hear the TV, or buy Using taps can be made easier by fitting tap wireless headphones. Do you need a hearing aid? turners. You could also consider changing to lever- Request an assessment from your Council. style taps which might be easier for you to use.

Handled plug Chair raisers Chopping board Level indicator Teapot tipper

For additional local information and support, visit www.shropshirechoices.co.uk 23 More information on staying independent and ideas to help you live at home can be found online at www.carechoices.co.uk/helping-you-to-stay-independent/ There is also information on making larger adaptations to your home.

If moving whilst in bed is a problem, have you If it’s hard to hold your toothbrush, try a thought about using an over-bed pole? You might toothbrush gripper. You might also benefit from also want to buy a pillow raiser or change your having an electric toothbrush or sitting on a stool bedding so it’s lighter. while brushing your teeth.

Is it becoming difficult to get dressed? If so, You might like to buy a raised toilet seat, or a seat specially adapted clothing is available, or you with a built in support frame if it’s hard to use your could buy a long-handled shoe horn, a dressing toilet. Flush lever extensions are also available. stick or a button hook. If you are having a lot of difficulty, consider home support, see page 27. Has it become more difficult to wash? Items are available, like long-handled sponges and flannel Clocks are available with large numbers or lights straps. You could also consider a slip resistant if you can’t read the time in bed. You can also buy bath mat, grab rails, a half step to help you get in clocks that speak the time. and out of the bath or a bath or shower seat. Tap turners can also be used in the bathroom. If you are finding it harder to read in bed, consider an e-reader that allows you to change the font size. Some also have integrated lights. For more information on technology that could Look for bedside lamps with a step-on or button make your life easier, contact your Council switch if yours are difficult to use. for an assessment. They might refer you to an occupational therapist (OT) or you could contact Do you struggle to get in and out of bed? an OT privately. Search online for OTs near you. You could learn new ways of moving around, purchase a leg lifter or a hoist or install grab rails Tel: 0345 678 9044 for support. Seek advice about these options. Email: [email protected] If the bed is the issue, you could buy an electric Web: www.shropshire.gov.uk/shropshire- adjustable bed or raise the bed to the right height. choices/staying-independent/my-home

Grab handles Bed table Hand rail Hand trolley Tap turners

24 Search for care at www.carechoices.co.uk to find support in your area Adult Social Care 25 Find care providers quickly and easily easily quickly and providers Find care need care and by location Search care quality Information on inspection reportsLinks to web linksand Additional information, photos requests Brochure

• • • • • •

As Your Needs Change As Your Having a Direct Payment a Direct Having an Individual Service Fund (ISF)Having Payments Deferred Seeking Further Financial Advice Introduction to Adult Social Care to Adult Social Introduction about concerned are do if you What to someone Local Talk Let’s Independent and Gadgets for Technology Living Carers Support for Act Assessment Care and Support Care Your for Paying Support Planning Your Budget Personal Managing Your

For more information about Adult Social Care about Adult Social Care information more For visit www.shropshire.gov.uk/ in Shropshire, shropshire-choices/i-need- help/what-is-adult-social-care If you feel you need to speak to someone need to speak to you feel If you of can contact the First Point you directly, Contact team (FPOC) on 0345 678 9044. The immediately to services you connect team may to further you which can help, or possibly direct Local hubs. These Talk discussion with our Let’s to talk you the opportunity for hubs provide on the to face, either face with staff, directly virtual video contact. phone or through 11. 12. 13. 14. The information you will find includes: will find you information The 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. www.carechoices.co.uk where do you start?where With so many providers to choose from, from, choose to many providers so With Search for care in your area in your for care Search www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk

Adult Social Care has created factsheets which factsheets has created Adult Social Care at people to read for available are www.shropshire.gov.uk/shropshire-choices/ factsheets If you need advice and information, in the first need advice and information, If you www.shropshire.gov. can visit instance, you which has a host of uk/shropshire-choices health and about Adult Social Care, information and housing, including local support groups assistants, personal care organisations, voluntary one discussion through a one to to arrange how an assessment of hub, having Local Talk a Let’s care for paying strengths, needs and your your providers. on care and information People access Adult Social Care for different different for Care access Adult Social People are as they themselves be for It may reasons. situation, or they about their own worried a friend or family be seeking guidance for may member. The aim of Adult Social Care is to enable people Social Care The aim of Adult as long as they can, for as independently to live so that they their community, as possible, within and fulfilled lives. can lead active Shropshire Council’s in-house social work and work social in-house Council’s Shropshire care provides service therapy occupational across and their carers adults and support for is called Adult combined service This Shropshire. Social Care. Adult Social Care Social Adult Getting the help you need First Point of Contact (FPOC) Occupational Therapy and Senior Adult Safeguarding In Shropshire, the Council aims Practitioners. There are representatives from all these to address people’s social care teams within the centre ready to provide advice on queries quickly. It is able to do complex or urgent issues. this in a number of ways. The team work closely with the Shropshire Council The First Point of Contact Team Customer Service Centre to help with other Council are often the first team you services you may require support with, such as blue speak to when you want to badge applications, assisted waste collections or access social care support or housing problems. have concerns for a vulnerable adult. The advisers handling your call will do so with Tel: 0345 678 9044 (Monday to Thursday, 8.45am confidence and professionalism. You will be offered to 5.00pm; and Friday, 8.45am to 4.00pm). support and guidance with sensitivity to information Tel: 0345 678 9040 (emergency calls and out of you share and will be guided through the options hours service). available to maximise and promote independence Web: www.shropshire.gov.uk/adult-social- for yourself or the person you are calling about. care/where-can-i-get-help/concerned-about- someone (adult safeguarding concerns or The advisers work closely with social care colleagues referrals). from the Adult Social Care Teams, Mental Health,

Let’s Talk Local Let’s Talk Local offers support from will be developed, with a list of who’s going to do community-based venues across what. This plan will be revisited at intervals to ensure Shropshire. This support can either it is meeting your needs. be accessed via an appointment that First Point of Contact may arrange or at one of our community If you receive support from a friend or family drop-ins. To find out where Let’s Talk Local operates member, they may be seen as a carer and the from, visit www.shropshire.gov.uk/lets-talk-local Council will happily look at what needs they might have as a result of providing you with necessary Attending a Let’s Talk Local session gives you an care. These appointments can either be offered opportunity to discuss your personal circumstances face-to-face or over the telephone if this is more with a social care practitioner, in order to explore: convenient. • what is really important to you in relation to having a good life, staying independent and living Depending on your circumstances, if you are unable in the community; and to attend a Let’s Talk Local, you may be able to arrange an appointment within your home. • what is working currently for you, what isn’t and what needs to change. For more information about Let’s Talk Local, visit www.shropshire.gov.uk/lets-talk-local By the end of the appointment, a short action plan

Planning your support If, following an assessment to determine your opportunity to design a care and support plan. strengths and needs, you find you are eligible for support from Shropshire Council, you will have the Your care and support plan will detail how your

26 Search for care at www.carechoices.co.uk to find support in your area needs will be met, how you propose to meet specific support plan with your care or support provider, outcomes and what it is you need to have in place to which states your needs and expected outcomes. If succeed. This will also give an indication of the cost your support is being organised by the Council, an of any funded services you might require. adviser will help you to do this.

Most people will be required to contribute towards If your assessed needs do not meet the criteria, or if the cost of their care. However, care and support you are not eligible for support with funding for your may be funded in part or whole by the local care, you may be required to make your own private authority if you meet various eligibility criteria when arrangements, although the Council will still offer having assessments of your needs and finances. you information and advice, and if requested, assist you with the completion of a care and support plan, The Council will explore with you the various forms as explained at the beginning of this section. of support and options which can be put in place to meet such needs. As mentioned above, you may Council-funded care and support is provided need to contribute towards any costs associated with by independent registered companies. Fees for the support you require, and the Council may identify services vary and the Council’s brokerage service a need for a Personal Budget. This is an amount of can negotiate on your behalf and ensure a full money sufficient to fund services which you are breakdown of cost is provided. assessed as needing to meet your eligible needs. For more information about Your support plan will identify which of your needs planning your support, visit require support, the outcomes you wish to achieve, www.shropshire.gov.uk/shropshire-choices/i- the types of services required and the potential need-help/getting-the-help-you-need/ costs. When receiving formal care services, whether planning-your-support funded by the Council or not, you should agree a

Support options Shropshire Council encourages residents in the older people, those who are convalescing, have a county to live safely and independently within their physical or learning disability, or have dementia. community. This is partly made possible by exciting new technologies, such as Assistive Technology It is important to note all service providers that described on page 20. deliver personal care must be registered and inspected by the Care Quality Commission (CQC). Care and support in your own home is often All care workers must have been vetted by the referred to as either ‘domiciliary care’, ‘home care’ Disclosure and Barring Service, have received or ‘support services’. To enable you to stay at home necessary training, be properly referenced and be for as long as possible, support at home can take eligible to work in the UK prior to them visiting your many forms: a befriending service so you no longer home. Ask the service provider to show evidence feel lonely; having a community service in place to that the care workers they introduce are compliant help you to get out and about; having equipment in with the legislation and check the provider’s latest your home to keep you safe; or having more hands- CQC report at www.cqc.org.uk/ The provider on support such as a care worker assisting you with should also have received a quality rating. More some day-to-day tasks. information on the CQC can be found on page 52. Given the choice, many people prefer to remain living in their own homes, The checklist on page 32 should surrounded by their possessions and help when you are discussing near to their family and friends. This, your requirements with home care of course, applies to everyone, including agencies.

For additional local information and support, visit www.shropshirechoices.co.uk 27 Domiciliary care will normally involve personal option to meet your needs. care (assistance with washing etc). One or more care workers will come into your home to assist with day- A care home might be a good option if you have to-day tasks, such as getting up and getting dressed. needs which cannot be met in your own home, but you do not require nursing care. When deciding if a Live-in care is where a care worker lives in your care home is right for you, it is important to make home, is allowed time off each day and must have a balanced decision based on your present needs a night’s sleep. Live-in care can be arranged as a and what your future needs might be. Equally, you short respite for your main carer or a permanent should think carefully about your finances to ensure arrangement to suit your needs. you can continue to afford your chosen home, see page 47 for more on paying for care. 24-hour care is required when you need constant assistance or monitoring through the day and night; When you visit a care home, take along the checklist it differs from live-in care as care workers ensure on page 61 to prompt any questions you will have someone is on duty and awake both day and night. for the manager. You might also want to consider whether domiciliary care can meet your needs. Some home care agencies are also registered as nursing agencies, meaning they can provide A care home with nursing is suitable for those registered nurses, if needed. These would be needing nursing care, where care will be delivered arranged by the clinical commissioning group if by qualified nursing staff, alongside care workers. you have healthcare needs and meet the eligibility Nurses are on duty around the clock. Fees are criteria for health-funded services. generally higher than care homes. Some of the cost of your nursing care may be met by the NHS, If your needs mean you might require care in a care which will pay a standard rate directly to the home, the following information will help you to home. This is called NHS Funded Nursing Care. The decide the most appropriate option for you. It is rate for this is £183.92 per week, though this figure always best to have an assessment carried out by may change during the lifetime of the Support the Council to make sure you are choosing the best Finder.

Joint Training Joint Training is a long-established • Medicines Management. branch of Shropshire Council • Mental Health. providing Adult Health and Social Care • Mental Health First Aid. training. It offers a comprehensive range of learning and development • Safeguarding Adults Awareness. opportunities in the form of short • Substance Misuse. courses, accredited programmes and bespoke training courses at local Joint Training provides quality, professional venues, these include: and reliable face-to-face services delivered by experienced and qualified trainers. In addition, Joint • Care Certificate. Training can work alongside businesses to upskill • Dementia Domestic Abuse. and inspire their staff by meeting organisational needs, conducting planning and delivering in- • End of life. house training. These opportunities are affordable, • Epilepsy and Dysphagia. empowering and nationally recognised.

• Leadership and Management. Joint Training • Learning Disabilities. Tel: 01743 254731 Email: [email protected] • Management of Actual or Potential Aggression Web: www.shropshire.gov.uk/jointtraining (MAPA®).

28 Search for care at www.carechoices.co.uk to find support in your area Leaving hospital Our priority in Shropshire is to ensure people can shropshire-choices/money-matters remain independent, safe and remain living in their own homes for as long as possible, especially when For more detailed information on how you can be returning home from hospital. supported when leaving hospital, please visit www.shropshire.gov.uk/shropshire-choices/ Shropshire Council offers advice and support to help leaving-hospital you regain your confidence when you return home from hospital. Integrated Community Services (ICS) For more information about Integrated may carry out an assessment to see if the support Community Services (ICS), please visit they can offer would benefit you. www.shropscommunityhealth.nhs.uk/ics or contact: Whether you are returning home from hospital with support having been organised, or you wish North to look at what is available, below is some useful • North East information you will need in order to aid your Tel: 01948 660813 recovery. • North West If you are due to go into hospital and you are already Tel: 01691 663641 receiving services, you will need to let the agencies South which support you know in plenty of time so they • South East can suspend their support until you are home Tel: 01746 711085 again. You will also need to let the Council and the Department for Work and Pensions know if you • South West are, or are likely to be, in hospital for more than Tel: 01588 676331 four weeks. For more information about how your Central benefits may be affected while you are in hospital, visit Shropshire Choices at www.shropshire.gov.uk/ • Tel: 01743 250520

Personal Assistants (PAs) A PA is someone who supports an individual to live an employer toolkit with support materials and more independently, usually in the person’s own templates to enable you to be a good employer. home. PAs can help with all sorts of daily tasks, including domestic tasks, personal care, shopping, If you currently have a PA or are considering sorting out paperwork and offer support in getting having one, you could benefit from Skills for Care’s out and about. Employing a PA yourself means you Individual Employer Fund. The fund can be used are the employer and in control of who supports you for training to develop you as an employer and to and how you wish to be supported. develop the skills of your PA. The fund can cover the direct costs of training and qualifications, travel and If you are paying for your own care, you can choose the cost of hiring replacement support while your this option to meet your care needs. If you are usual PA is attending training. eligible to receive a Personal Budget in the form of a Direct Payment (see page 48), you may consider Working as a Personal Assistant (PA) in Adult having a PA which you can discuss with your support Social Care worker. Working as a PA can be a fulfilling career and can lead to a variety of roles and career progression. It If you decide to employ a PA, you will be provided can be rewarding and challenging and means getting with all the necessary information, including involved in many aspects of an employer’s life.

For additional local information and support, visit www.shropshirechoices.co.uk 29 PAs are usually employed directly by the person to listen and a willingness to learn, as most people who needs the support but can also be employed by look for someone who’s a good personal fit to them. a family member or representative, when the person they support doesn’t have the physical or mental If you want to find out more about becoming a PA capacity to be the employer. and registering with PA resources, contact [email protected] The job can be very flexible, you may work for a few For more information about Personal Assistants hours a week, or several hours per day or night. It and Direct Payments, visit www.shropshire.gov. may include support in the home, at leisure or at uk/shropshire-choices/i-need-help/what-is-a- work, and carrying out a range of duties, not just personal-assistant-pa personal care. The main skills needed are the ability

NHS Continuing Healthcare NHS Continuing Healthcare is a package of A decision about eligibility should usually be made continuing care arranged and funded solely by the within 28 days of a referral for assessment being NHS for those who have eligible needs. This is free made to the NHS clinical commissioning group. of charge, wherever it is delivered. NHS Continuing Healthcare can be provided in a variety of settings If you are already receiving support from the outside of hospital, such as in your home or in a care Council, your social worker will be able to give you home. more information about NHS Continuing Healthcare and complete with you an NHS Continuing People eligible for NHS Continuing Healthcare will Healthcare screening checklist, from which a have been assessed as having a ‘primary health referral for assessment might be made. Your GP or need’ and are likely to have complex medical needs community nursing service should be able to give and substantial or intense ongoing care needs. you advice or make a referral with you if you are not currently receiving support from the Council. National guidance says the assessment for NHS Continuing Healthcare should be ‘person-centred’. For further information on NHS Continuing This means the person being assessed should be Healthcare, visit www.nhs.uk/conditions/social- fully involved in the assessment process. They care-and-support-guide/money-work-and- should be kept informed and have their views about benefits/nhs-continuing-healthcare their own needs and support taken into account.

End of life care Although the subject of dying is often painful to you may still want to think about your wishes for contemplate for everyone involved, letting your your own end of life care. This could include where family know about your wishes could help them if you would like to be cared for, where you would they need to make decisions for you about your prefer to die, your wishes for your funeral and who care. Knowing they are acting in accordance with your wishes can remove some of the stress from a very difficult situation.

Good planning for all your needs should mean you can (if you choose) remain in your home or care home in your last days and not have to be admitted to hospital.

Even if you are not approaching the end of your life,

30 Search for care at www.carechoices.co.uk to find support in your area you would like to make decisions about your care, if Your GP should always be the first point of contact you are not able to decide for yourself. for end of life advice, support and care. They will be able to help you link to local services. For further Currently, in Shropshire, there are several services information on end of life care, visit www.nhs.uk/ providing end of life care. These include the Hospice conditions/end-of-life-care which has information at Home service, specialist palliative care nurses, including: both in the community and in hospital, and district nursing services. Many care homes will also offer An advance statement – How you can create one end of life care. to let people know your preferences, wishes, beliefs and values regarding your future care. All end of life services aim to make the patient as comfortable as possible by relieving pain and other Advance decision to refuse treatment – If you do distressing symptoms while providing psychological, not want certain kinds of treatment in the future, social and spiritual support for patients and their you can make a legally binding advance decision. families. Lasting Power of Attorney – How you can legally When choosing a care service, you should appoint someone to make decisions about your consider its end of life care philosophy and care in the future if you become unable to make policies. Enabling people to die in comfort and decisions yourself. with dignity is a core part of providing care and the Making a will – To ensure your property, possessions way care professionals approach the process will and finances are dealt with in accordance with your be incredibly important for you, your family and wishes after your death. For advice on how to make carers. a will, visit www.gov.uk/make-will If you have a terminal illness, or are approaching This information has been adapted from the NHS the end of your life, you should consider making website, www.nhs.uk plans for your future care. Planning ahead in this way is sometimes called ‘advance care planning’ For more information about end of and involves thinking and talking about your wishes life care, visit Shropshire Choices for how you are cared for in the final months of at www.shropshire.gov.uk/shropshire-choices/ your life. This can let people know your wishes and leaving-hospital/end-of-life-care feelings while you are still able to.

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality With so many providers to choose from, • Links to inspection reports where do you start? • Additional information, photos and web links • Brochure requests

For additional local information and support, visit www.shropshirechoices.co.uk 31 Home care agency checklist © 2020 Care Choices Ltd

Agency 1 Fees per week Quality rating* “They are the best

Agency 2 £ care agency in Shrewsbury, £ in my opinion. Agency 3 £

We suggest that you have paper with you when speaking with home care agencies so you can make notes. I would highly recommend You can download and print this checklist at www.carechoices.co.uk/checklists Bluebird Care.” Suzanne M, Customer, About the agency Accommodating your needs Bluebird Care Shropshire How long has the agency been Can the agency accommodate your operating?  needs if they increase? Ask about the process for this.  How long are staff allocated per visit?  Does the agency have a training Can you contact the agency in an scheme in place?  emergency or outside office hours?  Are all staff trained to a certain level?  Does the agency have experience with your specific needs?  Are staff able to help with administering medication if required?  Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How?  staff each day?  Bluebird Care Are all staff checked with the Regulation Disclosure and Barring Service?  Care in your own home Will your support plan be reviewed at Will you be notified in advance if your We provide flexible and bespoke homecare and regular intervals?  Call your local office care worker is on holiday or sick?  support services from 30 minute visits through to Can you see the agency’s contract terms?  respite and 24 hour live in care. today to find out more Are staff matched to you specifically, We can help support with getting up and going to based on your needs and preferences? Can you lodge a complaint easily?  bed, housekeeping, mobility, personal care and Can you meet your care worker(s) Are complaints dealt with quickly?  travelling to and from appointments. Shrewsbury before they start?  01743 874 343 Can you see a copy of the agency’s – Care plan tailor-made for you Does the agency have both male and CQC registration certificate and – High quality expert care to suit your needs female staff?  quality rating?  – Dependable scheduled visits Oswestry – Our team are fully trained, enhanced DBS checked, 01691 749 128 Notes supervised and continually supported – We help you maintain your independence Church Stretton Get in touch now for an informal chat to see how we 01694 259 065 can help you.

*See page 52. bluebirdcare.co.uk/shropshire

32 Search for care at www.carechoices.co.uk to find support in your area “They are the best care agency in Shrewsbury, in my opinion.

I would highly recommend Bluebird Care.” Suzanne M, Customer, Bluebird Care Shropshire

Bluebird Care Care in your own home We provide flexible and bespoke homecare and Call your local office support services from 30 minute visits through to respite and 24 hour live in care. today to find out more We can help support with getting up and going to bed, housekeeping, mobility, personal care and travelling to and from appointments. Shrewsbury 01743 874 343 – Care plan tailor-made for you – High quality expert care to suit your needs – Dependable scheduled visits Oswestry – Our team are fully trained, enhanced DBS checked, 01691 749 128 supervised and continually supported – We help you maintain your independence Church Stretton Get in touch now for an informal chat to see how we 01694 259 065 can help you.

bluebirdcare.co.uk/shropshire If, like Stanley, you would like to remain in your own home, we can help.

[email protected] 01743 387650 (Shrewsbury) 01691 437157 (North Shropshire) 01584 701993 (South Shropshire) The best home to be Suites 8 & 9, Leaton Forest your own Offices, Leaton Knolls, in is Shrewsbur y, SY4 3HX

Each Home Instead Senior Care® Copyright © Home Instead 2019. www.homeinstead.co.uk/ shrewsburyludlowandoswestry

Helping Hands Caring since 1989

Do you need a helping hand?

With care visits available from 30 minutes all the way up to full-time live-in care, we provide personalised home care packages to support you in Shropshire. With over 30 years’ experience, we’ll support you with anything you need to live independently in the home you know and love, including: Fully managed high quality ✓ Personal care ✓ Getting out and about affordable live-in care ✓ Housekeeping ✓ Short-term care from £795 per week

I E V E L I E N

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Looking for care? 0808 274 2935 G E

O R O A For more information www.helpinghands.co.uk D C 0808 301 2235 | AGINCARE.COM

34 Search for care at www.carechoices.co.uk to find support in your area Home care providers

Abbey Care Direct Ltd Battlefield Healthcare Ltd Shrewsbury Shrewsbury Tel: 01743 233832 SPiC OP D PD MH SI YA Tel: 01743 443076 SPiC OP D PD LDA MH SI YA AD Affinity Homecare Shrewsbury Bethphage 3 Shrewsbury Whitchurch Tel: 01743 367000 SPiC OP D PD MH SI YA Tel: 01948 804901 SPiC PD LDA MH SI YA Agape Homecare Ltd Bethphage Shrewsbury Shrewsbury Shrewsbury Tel: 01939 211144 SPiC OP D PD LDA MH SI YA Tel: 01743 272880 SPiC OP D PD LDA MH SI YA Agincare UK Bluebird Care Oswestry Shropshire Advert page 34 Oswestry Advert page 33 Tel: 0808 301 2235 OP D PD LDA MH YA AD Tel: 01691 749128 OP D PD SI YA AJ Case Management Ltd Bluebird Care (Shropshire) – Domiciliary Wolverhampton Shrewsbury Advert page 33 Tel: 01902 754107 OP PD SI YA Tel: 01743 874343 SPiC OP D PD SI YA Alexandra House Diamond Life Healthcare Ltd Bowbrook House – English Care Ltd Ludlow Shrewsbury Tel: 01584 872233 SPiC OP D PD MH SI Tel: 01743 266950 OP D PD SI YA Allcare Shropshire Ltd Bradeney House Nursing & Care Home Shrewsbury Bridgnorth Tel: 01743 792980 SPiC OP D PD LDA MH SI YA AD Tel: 01746 716686 OP D PD MH SI YA Allenby Douglas Ltd Bridgnorth Home Care Co-Operative Oswestry Bridgnorth Tel: 01691 650067 SPiC OP D PD MH SI YA AD Tel: 01746 762559 SPiC OP D PD SI Allied Health – Services Shrewsbury Brown Clee Care Shrewsbury Ludlow Tel: 01743 245848 SPiC OP D PD LDA MH YA Tel: 01584 872084 OP An Darach Care - Shropshire C.L.C.A Company Ltd Shrewsbury Shrewsbury Tel: 01743 860206 LDA YA Tel: 01743 460957 SPiC OP D PD LDA MH SI YA AD Anchorage Care Group Care at Home (Shropshire) Ltd Shrewsbury Ludlow Tel: 01743 874874 SPiC OP D PD MH SI YA Tel: 01584 838420 SPiC OP D PD LDA MH SI YA Approved Care and Support Ltd (Oswestry) Care of Excellence Ltd Oswestry Advert outside back cover Ludlow Tel: 01691 655999 SPiC OP D PD LDA MH SI YA AD Tel: 01584 838413 SPiC OP PD D LDA MH SI YA Avenues East Care Plus (Shropshire) Shrewsbury Shrewsbury Tel: 0300 323 0405 SPiC OP PD LDA MH SI YA Tel: 01743 285250 OP D PD MH SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs SPiC - Member of Shropshire Partners in Care - see page 12 Advertisers are highlighted

For additional local information and support, visit www.shropshirechoices.co.uk 35 BESPOKE Tel: 01746 718816 Email: [email protected] CM CARE LTD Web: cm-bespoke-care-ltd.business.site Providing nursing-led, client-focussed domiciliary care to adults across Shropshire and Worcestershire Tel: 01746 718816 Email: [email protected] Web: cm-bespoke-care-ltd.business.site

Company Address: Registered Ground Floor Office Suite, Upper Baveney Park, Cleobury Mortimer, Worcestershire DY14 8LF

We are a registered charity, providing care, support and rehabilitation to people with “Award Winning” Live in acquired brain injuries within Shropshire, Telford Eclipse Care from our specialist team & Wrekin and the surrounding areas. operating across Worcestershire, HomeCare Warwickshire, Gloucestershire, Our services cover 5 days a making a difference Shropshire & Herefordshire. week on site in our rehabilitation centre, 7 days a week in their own homes and we have recently expanded into offering 24-hour support for those who need a high level of care and support.

Improving Life After Brain Injury 01743 365 271 Call our helpline 9am - 5pm, Monday to Friday. Web: headwayshropshire.org.uk Email: [email protected]

Live in Care Search for care in safest alternative to a residential your area home Dedicated local caregivers, many having www.carechoices.co.uk been caring for the same clients for years. To understand more about your options, the costs and funding opportunities then please give us a call • Find care providers quickly and easily Outstanding • Search by location and care need 01905 641 070 www.eclipsehomecare.co.uk (9am - 5pm seven days a week)

36 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued

CareKind Health Care Support Services Ltd Whitchurch Shrewsbury Tel: 01948 258050 SPiC OP D Tel: 01939 251342 OP D PD SI YA Cloverley Care Ltd Healthcare 1st Choice Ltd Whitchurch Bridgnorth Tel: 01948 890454 LDA Tel: 01948 258210 OP D PD LDA MH SI YA CM Bespoke Care Ltd Helping Hands Shrewsbury & Telford Kidderminster Advert page 36 Shrewsbury Advert page 34 Tel: 01746 718816 SPiC OP D PD MH SI YA Tel: 0808 274 2935 SPiC OP D PD LDA MH SI YA Cross Care Ltd Whitchurch Hengoed park Oswestry Advert page 62 Tel: 07421 350568 SPiC OP D PD MH SI YA Tel: 01691 650454 SPiC OP D PD MH YA AD Crossroads Together Shropshire Shrewsbury Holcombe House Tel: 0333 323 1990 SPiC OP D PD LDA MH SI YA AD Ludlow Advert page 41 Tel: 01584 877166 Domiciliary Services Shrewsbury PD LDA SI YA Shrewsbury Home Instead Senior Care Tel: 01743 369758 SPiC LDA YA Shrewsbury, Ludlow and Oswestry Drayton Home Care Services Ltd Shrewsbury, Ludlow and Oswestry Advert page 34 Market Drayton Tel: 01743 387650 SPiC OP D PD SI YA Tel: 01630 653871 OP Home4Care Ltd Forever Loving Care Ltd Oswestry Craven Arms Tel: 07773 945455 OP D PD LDA MH SI YA Tel: 01588 673733 SPiC OP D PD MH SI Infil House Gold Standard Care Ltd Shrewsbury Shifnal Tel: 01939 211774 OP D PD LDA MH SI YA Tel: 01952 462965 OP D PD SI YA Invest in Care Goodwood Homecare Shrewsbury Bridgnorth Tel: 01743 562566 SPiC OP D PD SI YA Tel: 01746 763406 SPiC OP D PD LDA MH SI Grove House Jane Lewis Health and Social Care Shrewsbury Shrewsbury Tel: 01743 453202 SPiC Tel: 01743 464582 OP PD LDA MH SI YA OP D PD LDA MH SI YA AD Hands on Care (Shropshire) Ltd JK Caring For You Shrewsbury Bridgnorth Tel: 01939 768100 OP D PD LDA MH SI YA Tel: 01746 862422 OP D PD LDA MH SI YA Headway Shropshire La Petite Concierge Ltd Shrewsbury Advert page 36 Shifnal Tel: 01743 365271 SPiC OP PD YA Tel: 01952 463301 SPiC OP D PD LDA MH SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs SPiC - Member of Shropshire Partners in Care - see page 12 Advertisers are highlighted

For additional local information and support, visit www.shropshirechoices.co.uk 37 Home care providers continued

Leabrook Lodge Ltd Phoenix Homecare and Support Ltd Oswestry Oswestry Tel: 01691 671555 SPiC OP PD SI Tel: 01691 655508 SPiC OP D PD MH SI YA Livability York House Shrewsbury Positive Steps Shropshire Ltd Shrewsbury Shrewsbury Tel: 01743 874885 SPiC LDA YA Tel: 01743 213824 SPiC OP D PD LDA MH SI YA AD Longbow House Prestige Nursing Ltd Shrewsbury Shrewsbury Shrewsbury Tel: 01743 872250 LDA Tel: 01743 357799 SPiC OP D PD LDA MH SI YA AD M & S Care Solutions Ltd – English Walls Priority Care (Shropshire) Ltd Oswestry Newport Tel: 01609 462620 SPiC OP D PD LDA MH SI YA Tel: 01952 253052 SPiC OP D PD LDA MH SI YA AD MacIntyre Welsh Marches Quality Community Care Ltd Shrewsbury Ludlow Tel: 01743 364210 SPiC LDA Tel: 01584 318861 SPiC OP D PD YA Maesbrook Nursing Home Quality Home Care Ltd – Suite 1 Shrewsbury Wolverhampton Tel: 01743 241474 SPiC OP D PD SI YA Tel: 01902 376904 SPiC OP D PD MH SI YA Meadow Brook Radfield Home Care Ltd – Shrewsbury Shrewsbury Shrewsbury Tel: 01743 790074 LDA Tel: 01743 245555 SPiC OP D PD LDA MH SI YA Mrs. Susan Perry Radis Community Care (Shrewsbury) Shrewsbury Shrewsbury Tel: 01939 233114 OP D PD YA Tel: 0330 100 8199 SPiC OP D PD LDA MH SI YA AD New Dawn Care Agency Ltd Salopian Care Cravern Arms Market Drayton Tel: 01584 856586 SPiC OP D PD SI Tel: 01630 658222 SPiC OP D PD LDA SI Newcross Healthcare Solutions Ltd (Shrewsbury) Sapphire Community Care Ltd Shrewsbury Ludlow Tel: 01743 817565 OP D PD LDA MH SI YA Tel: 01584 876475 SPiC OP D PD LDA MH SI YA North Shropshire Homecare Ltd Short Notice Care Services Whitchurch Whitchurch Tel: 01948 662008 SPiC OP D PD LDA MH SI YA Tel: 01948 663246 SPiC OP D PD MH YA Oswestry Care Ltd Shropshire Community Short Breaks Oswestry Shrewsbury Tel: 01691 671798 SPiC OP D PD LDA MH SI YA Tel: 01473 285765 PD LDA SI Outcome Care and Support Ltd Silverbell Care Ludlow Shrewsbury Tel: 01584 838458 SPiC OP D PD LDA MH SI YA AD Tel: 01743 761141 OP D PD LDA SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs SPiC - Member of Shropshire Partners in Care - see page 12

38 Search for care at www.carechoices.co.uk to find support in your area Home care providers continued See page 38 for the Service User Bands key Advertisers are highlighted

Snowdrop Home Care Ltd Veraty Care Solutions Ltd Bridgnorth Advert below right Shrewsbury Tel: 01299 861576 OP D PD LDA SI YA Tel: 01743 231222 OP D PD LDA MH SI YA

Sovereign Domiciliary Care Services We (Always) Care Ltd Tenbury Wells Whitchurch Tel: 01948 780262 Tel: 01584 811141 SPiC OP D PD SI YA OP PD YA

Stanwardine Grange West Midlands Office – Apollo Home Healthcare Ltd Ellesmere Wolverhampton Tel: 01939 272900 OP D Tel: 01902 847111 OP D PD LDA MH SI YA AD START Willow Home Care Ltd Shrewsbury Market Drayton Tel: 01743 254875 OP D PD LDA MH SI YA AD Tel: 01630 478913 OP D PD LDA SI YA

SunCare YourLife (Bridgnorth) Bucknell Bridgnorth Tel: 01547 530633 OP D PD LDA MH SI YA Tel: 01746 768140 OP D PD SI

SureCare Shropshire Ltd YourLife (Shrewsbury) Shrewsbury Shrewsbury Tel: 01939 291434 SPiC OP D PD LDA MH SI YA AD Tel: 01743 366162 OP D PD SI

Snowdrop Home Care Ltd We are a small family run home care company covering the Bridgnorth, Alveley and surrounding areas and are looking to expand

At Snowdrop Home Care we strive to provide the best care possible with trained, friendly and professional staff, ensuring that our services are personalised to our clients to meet and support Care Cover 24/7 Ltd is a the individual needs. reputable home care agency based in Shropshire. We provide quality home care and Our Services include: support to clients in the comfort of their own Homes. • Personal Care Here at Care Cover 24/7 Ltd we provide Domiciliary care • Mealtime Assistance and living in care as per individual requirements. • Medication Support We provide support to a wide range of clients regardless • Companionship Calls of the complexity of their care needs. Our staff are Vetted through rigorous checks including past employer • Cleaning and Shopping references and DBS checks. Our carers are trained to • Palliative Care ensure we provide the highest quality of care to you • Night Sits whilst enabling you to maintain control of your care and independence. For more information, please contact a member of our team: 01746330865 | [email protected] Tel: 01299 861576 • 07495 761571 www.carecover247.org.uk Email: [email protected] Recruiting now for living in Carers and Domiciliary Carers The Parlour, High House Farm, Fenn Green, Alveley, Bridgnorth WV15 6JA - Great benefits and pay Snowdrop Home Care Ltd, Registered for England & Wales. Company Number - 11723539

For additional local information and support, visit www.shropshirechoices.co.uk 39 to find support in your area Postal address: The Lantern, Meadow Farm Farm The Lantern, Meadow address: Postal more SY1 4NG. For Shrewsbury Drive, 250529 or email call 01743 information, [email protected] For information about supported living, visit information For www.shropshire.gov.uk/shropshire-choices/ staying-independent/housing/high-level- supported-living care about specialist information more For and support, visit www.shropshire.gov.uk/ shropshire-choices/i-need-help/care-and- support-for-different-conditions Shropshire about the information more For Autism Hub, visit www.shropshireautismhub.moonfruit.com The Sensory Impairment Service can offer can offer The Sensory Impairment Service maintain your an assessment to help you you home. own independence in your can get advice you where days It also has drop-in about hearing equipment and try equipment out committing to buy (visual equipment is before at a drop-in). not available MondayThe Sensory Impairment Service operates 8.45am to 5.00pm; and on Fridays, to Thursday, 8.45am to 4.00pm. Please note, the office is not to be required may and so you staffed always message or send an email. a voicemail leave Shropshire Council aims to ensure people with people Council aims to ensure Shropshire access to the same community disabilities have closely working else by as everyone facilities to strengthen with other organisations community links. hard of hearing, deaf with speech, deaf without speech; or sight impaired/ sight impaired/blind, severely hospital eye your partially sighted following consultant completing a certificate of visual impairment. hard of hearing; deaf with speech; deaf without speech; sight impaired/blind; severely sighted; or sight impaired/partially a dual sensory impairment. deaf blind or have Search for care at www.carechoices.co.uk • • • • • • • • as: the right to choose to be registered have You Sensory Impairment Service in Shropshire The Sensory Impairment Service with people who are: works If you require services, they are always designed always are services, they require If you needs and the needs your to reflect you around upon. rely may who you or carer, family of your disability and a learning or physical have If you eligible support needs, supported living or experience, as work opportunities,day as well opportunities can and employment training and living in your Independence be arranged. the by and encouraged home is promoted own variety of community-based a Council through support services. When carrying out an assessment of your needs, an assessment of your When carrying out to guide or adviser will be there a social worker information more For the process. through you about assessments, go to page 25. To enable the Council to get a better picture picture a better to get Council enable the To support and needs, everyone care of your of regardless the same process, goes through or learning a physical autism, have you whether condition or or mental health sensory disability, include advice and This may an older person. are needs, of your or a full assessment information First Point contact if you which can be arranged . of Contact on 0345 678 9044 Learning and physical disabilities and autism and autism disabilities and physical Learning

Specialist care and support 40 Vision Technology and Training Shropshire (VTTS) equipment can be arranged to enable visually VTTS offers advice, support and impaired people the chance to use computers. VTTS assessments to help visually impaired also offers a transcription service into accessible people regain their independence formats – large print, braille, audio CDs and digital through the use of the right technology formats. This is a confidential service for the Council to suit their individual needs. Clients are invited and other organisations. to attend the well-equipped IT suite to try out a To find out more, call 01743 257746 or email range of different items in a relaxed environment. Demonstrations and training on specialist [email protected]

Alcohol/drug misuse If you or someone you know services such as one to one work with a keyworker, has a problem with drugs and/ access to detox and rehabilitation services, needle or alcohol, you can contact the exchange services, Criminal Justice intervention as Shropshire Recovery Partnership (SRP), the service well as young addiction services for 10-18 year olds. that covers the county. For more information or to make a referral, call Working from the central hub at the Crown House 01743 294700 or visit www.wearewithyou.org. in Shrewsbury, and satellite bases in Oswestry, uk/services/shropshire Bridgnorth, Ludlow and Whitchurch, SRP provides

Mental health If you are having mental health issues, you are not nationally developed Mental Health Care Clusters, alone. One in four of us will have concerns about our replace Community Mental Health Teams (CMHTs) mental health at some point in our lives. by operating a ‘hub and spoke’ model of service delivery. This model will ensure both equity of When you are living with a mental health condition, provision and maintain a local focus across the or supporting someone who is, having access to the geographic region. right information and understanding the condition, practical issues and treatment options is vital. If you believe you have care and support needs and wish to have a social care assessment, this will Services for people with mental health conditions be carried out by a member of staff working in the are available via the Access Team – Midlands Mental Health Social Work Team. This should be Partnership NHS Foundation Trust (previously known similar to the assessment process described on page as SSSFT) – or a referral can be made by your local 25. If this is needed, the Council will help you to GP. There is a single point of contact for Shropshire, develop a support plan, as described on page 26. Telford and Wrekin, as detailed on page 42.

An Access Team will provide a single point of referral SupportingSuppor tingpeople People for all adult mental health services, including people with complexwith complex needs needs with dementia. The team will provide advice and With 30 years’ experience of providing guidance to individuals, carers and partners, and specialist careWith 30to yearsadults’ experience with: of providing specialist care to adults with: - Learning & Physical Disabilities - Acquired Brain Injuries the ability to book straight into one of the improved - Learning & Physical Disabilities - Acquired Brain injuries - Visual & Sensory- Visual Impairment & Sensory Impairment- Challenging - ChallengingBehaviour Behaviour Pathway Teams to minimize duplication and ensure - Complex Health- Comp Needslex Health Needs individuals are supported by the right person, at the We can provide Wea variety can provide of care a variety packages of care packages tailored tailored to meet to meet your your individual individual needsneeds: Residential CareResidential Homes Care - Supported Homes - Supported Living Living – Day – Day Support Support right time and in the right place.

Vision HomesVision Association Homes Association – Wendy – Wendy Morse Morse Tel: 0121 434 Tel: 46440121 434 • 4644www.visionhomes.org.uk www.visionhomes.org.uk Pathway Teams, established in line with the

For additional local information and support, visit www.shropshirechoices.co.uk 41 Access Team – Midlands Partnership NHS Email: Foundation Trust [email protected] (Previously known as SSSFT). Shropshire, Telford Monday to Thursday, 8.45am to 5.00pm; and and Wrekin. Friday, 8.45am to 4.00pm. Tel: 0300 124 0365 Email: [email protected] You can find out more about mental health in Mental health services Shropshire by visiting ww w.shropshire.gov.uk/shropshire-choices/i- Mental Health Social Work Team need-help/care-and-support-for-different- Encompassing all of Shropshire (excluding Telford). conditions/mental-health-and- Tel: 01743 255895 wellbeing

Dementia care If you are worried about your memory, home (see page 20). There may come a time when you should, in the first instance, you, your family or carer need urgent support or arrange an appointment to see your assistance. If this happens, contact the Shropshire GP. Should your GP feel concerned Memory Service or the First Point of Contact team about your memory function, you may be referred on 0345 678 9044. to the Shropshire Memory Service for an assessment and further advice. You can also perform a self- Other memory services referral. This service offers a verbal assessment and Opening times: Monday to Friday, other diagnostic procedures. 9.00am to 5.00pm.

If, following the assessment, you are diagnosed Dementia and Memory Service Shropshire with a form of dementia, the Shropshire Memory Tel: 0300 124 0365 (new referrals). Service will provide you and your family or carer with Tel: 0300 303 3426 (current or previous service advice and information which is appropriate to your users). individual needs and at a level you can understand. Web: www.mpft.nhs.uk/services/mental- health-community-services In some circumstances, medication may help with managing the condition, but in others, introducing Shrewsbury, Oswestry and Ludlow lifestyle changes could help to delay the progression Severn Fields Health Village, of symptoms to enable you to live independently for Sundorne Road SY1 4RQ as long as possible within your own home. Telford, Market Drayton and Bridgnorth The goal of services in Shropshire is to promote Fuller House, Hall Court, Hall Park Way TF3 4NF independence for as long as possible. This is known as ‘living well’. This could involve engaging with Dementia support in the community social activities, including peer support groups, There is a range of services available across recreational activities and opportunities to share Shropshire to promote community engagement for your experiences with other people. those living with dementia.

As the condition progresses, you are likely to Shropshire, Telford and Wrekin require more support. During this time, additional Alzheimer’s Society provides information support may be put in place, possibly including the and support, improves care, funds introduction of Assistive Technology, which may research and aims to create lasting help prolong your ability to live safely in your own change for people affected by dementia.

42 Search for care at www.carechoices.co.uk to find support in your area It provides one-to-one support for people with Shropshire, Telford and Wrekin Dementia Action dementia, carers and family members and will Alliance has been formed to improve the lives of provide information and practical support to help people affected by dementia through social action you understand more about dementia. and promoting Dementia Friendly Communities.

It also organises: Singing for the Brain activity Businesses wishing to become members of this groups in Shrewsbury, Telford, Market Drayton social movement can find more information at and Bridgnorth; art therapy and dementia cafés www.dementiaaction.org.uk in Shrewsbury, Ludlow and Oswestry; and activity groups in Newport and Wellington. For more information about dementia, visit www.shropshire.gov.uk/shropshire-choices/i- For more information, contact Alzheimer’s Society need-help/care-and-support-for-different- Tel: 01952 250392 (Telford and Wrekin Local conditions/dementia Office. Monday to Friday, 9.00am to 5.00pm). Tel: 0333 150 3456 (National Dementia Connect To find out what is available in your community, support line). visit www.shropshire.gov.uk/shropshire- Email: [email protected] choices/shropshire-choices-directory

Age UK Shropshire Telford and Wrekin runs Diamond If you are a provider wanting to add your Drop-In Centres across Shropshire to support local information to the Shropshire Choices Directory, people living with dementia. The Drop-In Centres contact [email protected] provide a welcoming and friendly environment offering emotional support, information and a chance to take part in activities. They also provide benefit advice, advocacy, help at home and befriending services.

For further information, contact Age UK Shropshire Telford and Wrekin on 01743 233123.

The National Dementia Friends Initiative, led by Alzheimer’s Society, aims to increase people’s understanding of dementia and help people learn ways to create a Dementia Friendly Community through social action. Anyone can become a Dementia Friend by attending an information session or accessing the material online. For more information, visit www.dementiafriends.org.uk

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports With so many providers to choose from, • Additional information, photos and web links where do you start? • Brochure requests

For additional local information and support, visit www.shropshirechoices.co.uk 43 Residential dementia care checklist © 2020 Care Choices Ltd

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care homes checklist on page 61. You can download and print this checklist at www.carechoices.co.uk/checklists

Design Health Are there clear signs throughout Can residents get help with eating the home?  and drinking?  Has the home been designed or How often does the home review  adapted for people with dementia?  residents’ medication? Are the home and grounds secure?  Does the home offer help if a resident needs assistance taking Are there prompts outside the medication?  residents’ rooms to help people identify  their own?  Do GPs visit the home regularly? Is the décor familiar to your loved one?  Staff Choices Are staff trained to identify when a resident might be unwell?  Do residents get choice in terms of what they wear each day?  Are staff trained to spot when someone needs to go to the toilet?  Are residents encouraged to be independent?  Do the staff have any dementia specific training/experience?  Can residents decide what to do each day?  Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care?  of their room? 

Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing?  example, validation therapy?  Are there activities on each day?  Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care?   their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care?   or are they active and engaged? Does the home keep up to date with  Are there rummage boxes around?  best practice in dementia care?

*See page 52.

44 Search for care at www.carechoices.co.uk to find support in your area I care for someone 45 support line Contact the Crossroads Together (select option one, then on 0333 323 1990 or email 341995 six), call 01743 [email protected] For more information, visit information, more For www.shropshire.gov.uk/ shropshire-choices/caring-for-someone-else can provide practical respite care in the home, care respite practical can provide break, a well-earned to take enabling carers one is in that their loved in the knowledge safe a private paid hands. This can be through safe eligible). are or funded basis (if you arrangement and how those needs may be met. be needs may those how and the is an opportunity assessment for A carers’ their caring to someone about to speak carer is not It their life. impact it has on and the role but a caring, they are well a test to see how support to see what be given may conversation wellbeing. own to maintain the carer’s to and well fit to remain carers It is important for various are There caring role. continue in their can support which people to organisations they have should also ensure this. Carers achieve and fit and active stay health check-ups, regular independent. remain about information more For what local support is or to request available, assessment, a carers’ contact the First Point on of Contact Team 0345 678 9044. emotional support and talking; – listening cleaning, cooking, – household chores or shopping; washing, ironing medication support up medication, – picking helping someone with or physically reminding their medication; toilet, – eating, getting to the personal care washing and dressing; the – mobility support around care physical home; and support and caring at a distance – providing services. contact to someone in secure www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk Crossroads Together Carer Support Workers Support Workers Carer Together Crossroads The service offers telephone support, home The service offers visits, assistance with planning ahead, peer a carers’ workshops, training support groups, newsletter and social activities. The support 9.00am to to Friday, Monday line is available an opportunity to the carer 5.00pm, providing an experienced immediate support from receive also offered. are breaks Respite adviser. carer Crossroads Together provides a combination provides Together Crossroads and emotional support to family of practical caring for members and friends who are the age of 18, who has a someone, over long-term learning disability, disability, physical condition, mental health condition or those who misuse substances. Crossroads Together Together Crossroads • • • • • • information to receive be entitled may Carers and advice to support them in their caring role assessment to help a carers’ and to request eligible needs any identify whether they have Supporting someone can mean different things, things, Supportingmean different someone can with: including helping A carer is someone who is giving regular, regular, is giving who someone is A carer member or family assistance to a friend ongoing a mental health to illness, disability, who, due is unable to manage or an addiction, condition and support. this care without I care for someone someone for I care Young carers The Young Carers Service is part of Crossroads For more information or to make a referral, please Together and works with children and young people call the Young Carers Team on 0333 323 1990 who are under the age of 18 and have a caring (select option one, then three), responsibility for a family member. 07967 002934 (out of hours) or email [email protected] The service is set up to provide support for all young carers in Shropshire through a network of peer support groups and by working in partnership with schools.

Referrals can be taken from all agencies, as well as parents and young carers themselves who live in the Shropshire area, and must come with parental or guardian consent.

NHS Carers Direct A national, one-stop information and advice and wellbeing. service for carers. The service includes benefits support and advice, help with employment, For further information, visit www.nhs.uk/ education and training and advice to help carers carersdirect or call the helpline on 0300 123 1053. maintain or improve their physical and mental health

Resource for those supporting disabled children My Family, Our Needs is an online resource providing policy and signposting, there is a lifestyle section impartial information for parents, carers and for parents covering topics such as health and practitioners supporting children from birth to 25 wellbeing, work, family and relationships. Visit years with additional needs. As well as guidance, www.myfamilyourneeds.co.uk

The lifestyle site for parents and • Birth to adulthood carers of children with additional • Real life blogs needs and those who support them. • Directory • Ask the experts www.myfamilyourneeds.co.uk • Monthly columnist

[email protected] @WeAreMFON Subscribe today

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www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports With so many providers to choose from, • Additional information, photos and web links where do you start? • Brochure requests

46 Search for care at www.carechoices.co.uk to find support in your area Money matters 47 A person claiming it would normally normally A person claiming it would to attend a face-to-face have assessment conducted on behalf of the Department for Work and Work of the Department for whether it is needed at night or day. whether it is needed at night or day. of care or supervision needed, not of care Pensions. two rates of pay are based on the level based on the level are of pay rates two This is similar to Attendance Allowance, but its Allowance, This is similar to Attendance For more information about paying for care, care, for about paying information more For visit www.shropshire.gov.uk/shropshire- Shropshire choices/money-matters or view at factsheets Adult Social Care Council’s www.shropshire.gov.uk/shropshire-choices/ factsheets change during the lifetime may These figures of this Support Finder. Personal Independence Payments Personal eligible for support with funding your care, you you care, support your with funding for eligible to arrange prefer would whether you can decide Payment a Direct using yourself the services Council the support from 48), or have (see page the arrangements. to manage eligibility criteria, the do not meet the If you on other help and advise you Council can still page 25. needs. Please see to meet your ways contribute part of your income, and a sliding income, and a sliding contribute part of your contribute £1 you for whereby scale operates above in capital and savings each £250 have you figure. the lower than amount to more capital and savings If your the full cost of to pay £23,250, will have you as being a ‘self- This is known yourself. care your still entitled are you funder’. a self-funder, As the Council needs by to an assessment of your to get some support be able may with and you see page 49. care, funding your www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk Additional income you may be entitled to may Additional income you Allowance Attendance This is a non-means-tested, non-taxable the Department for benefit from Individuals and Pensions. Work be entitled may aged 65 or over to this. It is paid at a standard by those needing care for rate or night, and at a higher day both those needing care for rate and night. during the day If you have capital and savings between £14,250 £14,250 between capital and savings have If you to contribute to have and £23,250, likely are you need to may You care. the cost of your towards If your capital and savings combined are less combined are capital and savings If your to contribute be asked will you than £14,250, and the local authority may income part of your meet the shortfall. To work out whether or not you will need to out whether or not you work To support, the cost of your contribute towards an eligibility assessment, the Council following This will look will conduct a financial assessment. and income. Most people capital, savings at your to contribute something to have likely are moving are If you the cost of their care. towards home the value of your care, into residential in capital except as part of your is considered It is not included if you limited circumstances. home. If you own in your care receiving are a financial assessment, you choose not to have the full cost of paying for will be responsible and support. care your Financial assessments By contacting the First Point of Contact Team, of Contact Team, the First Point By contacting have may needs you care can discuss any you need to or not you and establish whether an do have If you assessment. a formal have and are needs eligible care assessment, have If, following an assessment of your needs, you you needs, of your an assessment following If, to to decide how will need support, you require such services. for pay Money matters Money NHS Funded Nursing Care tested NHS Funded Nursing Care Contribution Whether you are a temporary or permanent towards the cost of your nursing care. Funding resident, if you live in a care home that provides is paid directly to the care home. For more nursing care, you may be entitled to a non-means- information, see page 28.

Managing your Personal Budget If you are eligible for social care support following assessed needs are met, and ensure they are met an assessment of your needs and finances and in a way which works for you and your approved you require funded support services, you may be support plan. provided with a Personal Budget. There are several ways you can receive and manage A Personal Budget allows you to influence how your your Personal Budget.

Personal Budgets

There are three ways you can receive your Personal Budget:

Direct Payment Individual Service Fund Council Managed Fund

Direct Payments expect you to provide evidence of how you have If you are eligible for the Council’s support with used the money, by regularly supplying bank funding your care, you may be able to have a statements and/or invoices. You cannot use Direct Payment. A Direct Payment is money from Direct Payments to pay for permanent residential Shropshire Council’s Adult Social Care department, accommodation. However, you may be able to pay which must be used to meet your specific assessed for short periods of respite care, if agreed in your care needs, as detailed in your support plan. support plan.

If you are applying for care and support from the Individual Service Funds Council for the first time, Direct Payments may An Individual Service Fund is money paid on your be discussed with you when you are having your behalf by Shropshire Council to a suitable support assessment. If you are eligible for a Direct Payment, provider or care agency of your choice. If you are you will be given an agreed amount of money to put assessed as being able to contribute towards the towards meeting your social care needs. A Direct cost of your care, the Council will send you an Payment can also help, for example, with the cost invoice for your contribution every four weeks. of employing a Personal Assistant (see page 29) or a home care provider. As part of your support plan, you will decide and agree on how the support provider or care agency Direct Payments are paid directly into an account will deliver your care and support. Although the solely for this purpose and there is the option agency is paid a fixed amount to meet your support of a Just Credit Union Account, which can make needs, you are in control of how your support is accounting easier. If you are assessed as being able provided. Nothing is set in stone and you can always to contribute towards your care, you will be required change your mind later on. to pay your contribution into this account. Council Managed Funds If you receive a Direct Payment, the Council will The Council Managed Fund is similar to the Individual

48 Search for care at www.carechoices.co.uk to find support in your area Service Fund but is not as flexible. Once your support For more information on organising your support plan has been agreed, the Council will work with you in this way, visit www.shropshire.gov.uk/ to choose the most suitable care package for your shropshire-choices/money-matters/what-is-a- needs and will manage your care budget to ensure personal-budget/council-managed-fund you receive the level of support you require.

Paying for your own care If you have capital or savings of more than £23,250, • you have been in a care home for less than 12 you will have to pay for any care services you weeks; and require. In these circumstances, Shropshire Council • your income is not enough to meet your care refers to you as a ‘self-funder’. You are still entitled home fees. to an assessment of your care needs and you can receive information and advice on available services Deferred Payment Agreements through First Point of Contact or by visiting After the twelve-week property disregard period, www.shropshire.gov.uk/shropshire-choices/ the value of any property you own will be treated money-matters/paying-for-your-own-care as capital. Adult Social Care may be able to help you while your property is being sold. It will charge any You may also be entitled to some of the following financial help it may give against the value of your financial assistance and support, subject to your home and will take back the amount that has been needs and financial assessment. paid once your property has been sold. However, the Council may limit how much it will pay, depending on Twelve-week property disregard the value of the property. You will also be charged If you own your home and are assessed as needing administrative costs as set by Shropshire Council, a care home or care home with nursing on a and interest rates as set by the Government. permanent basis, the Council will help with the cost during the first 12 weeks of permanent care If you receive any means-tested benefits, such as in a home. The 12 weeks starts from the date you Pension Credit or income-based Employment and have agreed to move into the home. You will be Support Allowance, these may be affected if your assessed for your financial contribution during this property is not seen to be on the market. 12-week period. Please note that if you have been in a care home for more than 12 weeks, the period has expired.

This is called the ‘property disregard’ period. This applies if: • your former home is included in your financial assessment; • your other capital is less than £23,250;

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www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need • Information on care quality • Links to inspection reports With so many providers to choose from, • Additional information, photos and web links where do you start? • Brochure requests

For additional local information and support, visit www.shropshirechoices.co.uk 49 Top-ups If, following an assessment, the Council has agreed circumstances; it will need to be a family member, to contribute towards your care home costs, but the friend or a charity. Alternatively, you will have to find care home charges more than the Council can pay, a different care home with lower fees. you must find someone to help pay the difference, to enable you to remain in the same care home. This Depending on the results of your financial is referred to as a ‘third party payment’ or a ‘top-up’. assessment, you will still be expected to pay your assessed contribution alongside any top-up that You cannot pay this top-up yourself except in limited may be required.

Running out of money If your capital is likely to reduce to £23,250, you the First Point of Contact Team on 0345 678 9044. must let the Council know well in advance to reassess your care needs. The Council recommends Please note that if you have already been in a that if your capital has reduced to below £35,000 nursing or residential care home for more than 12 and you are living in a care home, or £27,000 if you weeks, the property disregard period explained on receive care at home, you should get in touch with page 49 will have expired.

Seeking financial advice It is important for Shropshire Council to encourage www.shropshire.gov.uk/shropshire-choices/ individuals to be independent for as long as money-matters/advice-agencies and in ‘Your possible and to engage with communities to build Financial Affairs’ in the resource directory. relationships. This means more local people can get the support they need to lead successful lives in The Society of Later Life Advisers (SOLLA) their own homes. is a national organisation offering advice and information on financial matters in later life. To Understanding your rights before moving into care get in touch, call 0333 202 0454, email is essential. There are several financial products [email protected] or visit and specialist companies that may be able to help. www.societyoflaterlifeadvisers.co.uk It is important to seek advice before committing yourself.

You can find local and national organisations which offer financial information, advice and support. These organisations can be found on the Shropshire Choices website available at

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50 Search for care at www.carechoices.co.uk to find support in your area Having your say 51 ‘Making it Real gives a tremendous a tremendous gives it Real ‘Making has who anybody opportunity for to to contribute, desire a genuine things for and change get involved heavily – Jon has been the better.’ the journey through ‘Because my I wanted to system wasn’t right, others...’ it for try and improve in has been involved – Katie and Direct developments Payments joined a new Direct ‘I’ve both staff and Board, set up by Payments, people who use Direct in the which is also co-chaired a want to create We same way. Make sure that the voice of the people of that the voice sure Make is placed at the heart of shaping Shropshire in the county. of Adult Social Care the future 257705 or email Call 01743 [email protected] information can find more You such as about Making it Real and achievements values, targets, its core ongoing discussion opportunities at www.shropshire.gov.uk/shropshire-choices/ making-it-real-mir involved in the Making it Real Board. in the Making it Real involved with Making it Real. Payments Payments Direct around of working new way As the jargon culture. – a new in Shropshire working are a bit of that), we goes (and there’s Mary and Katie Myself, co-productively. and Personal Payments (people who use Direct Chris and Rob, to Tanya, equal Assistants) are the system. managers and staff who look after about to bring ways looking for are we Together with the has been involved change.’ – Caroline Board. Payments Direct Making it Real is clear that Making it Real is about co-production problem- collaboratively bit of any solving, just like co- Good good teamwork. is so much about production we how behave, we how Making it Real believes believes it Real Making Social that all Adult should be services Care and enhanced devised www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk For additional local information and support, visit www.shropshirechoices.co.uk Making it Real Real it Making By making social care services responsive to the responsive services By making social care of people experiences and feedback everyday Making it Real who use services and their carers, so looks to influence service design and delivery choice more that people who use services have what they access, enabling over and control to the full. life people to live the chance to share gives Making it Real comments feedback experiences and directly The COVID-19 developments. future to inform pandemic has necessitated changes to the way If ways. can contribute in many but you work we and change things to get involved like would you using the contact get in touch the better, for details to the right. Shropshire’s Making it Real Partnership Partnership Making it Real Shropshire’s that involve conversations good encourages advocacy local people who use services, carers, staff, social work and community groups, Shropshire senior officers and councillors from Council. Making it Real recognises that people who recognises Making it Real (and their families) services use social care that can be and experience knowledge have not only for services better, used to help make other people who need social but for themselves care. with the participationwith the who use of the people opportunities to solve them, giving shared services. This is called co- and design problems production. and build positive the right environment, create long-term relationships. Healthwatch Shropshire Healthwatch Shropshire is the where specially trained volunteers visit a service, independent health and social often unannounced, make observations, collect care champion for the people people’s opinions and produce a report. Reports on of Shropshire. It helps make sure everyone gets the findings from care homes and NHS services can be best from their health and social care services. found on the website.

It gathers the views and experiences from Healthwatch Shropshire provides an independent the people of Shropshire about health and NHS Complaints Advocacy Service. Although most social care services. It then makes reports and people using the health service are happy with recommendations to providers and commissioners their care and treatment, things can sometimes go based on the information it has received. The aim is wrong. Healthwatch Shropshire can provide support to ensure patients and the public are listened to and and advice for those people wishing to make a are at the heart of decisions about service delivery, formal complaint. improvement and change. Feedback, positive and negative, can be given anonymously using the Tel: 01743 237884 contact details opposite. Email: [email protected] Web: www.healthwatchshropshire.co.uk It also runs a programme of ‘Enter & View’ visits,

Inspecting and regulating care services Health and social care services easily see where a service is performing well, and must be registered to show that where it needs to improve. they meet a set of standards. It’s always a good idea to check inspection reports The Care Quality Commission (CQC) is the and ratings when choosing a care service. You can independent regulator of health and social care in find reports and ratings on the CQC’s website England. It registers care providers and inspects and (www.cqc.org.uk ). Care providers must also display rates services. When things go wrong, the CQC can their latest rating at their premises and on their also take action to protect people who use services. website.

After an inspection of a care home or home care You can also tell the CQC about your experiences agency, the CQC publishes a report of what it found. of care – good or bad. It can use your information The report looks at how well the service meets to see where it should inspect next, and what to the CQC’s five key questions: Is the service safe? look out for when it does. If you want to share your Effective? Caring? Responsive to people’s needs? experience of care, visit www.cqc.org.uk/share Well-led? Tel: 03000 616161 Each care home and home care agency will get Email: [email protected] an overall rating of outstanding, good, requires Web: www.cqc.org.uk improvement or inadequate. It will also get ratings Write to: The Care Quality Commission, Citygate, for each key question. The ratings mean you can Gallowgate, Newcastle upon Tyne NE1 4PA

Customer compliments, comments and complaints Complaints to make a formal complaint. You can complain in line If you have raised informal concerns with a care with the care provider’s complaints procedure. The provider and they cannot be resolved, you may wish regulator – the Care Quality Commission (CQC) –

52 Search for care at www.carechoices.co.uk to find support in your area requires all registered providers to have an effective Tel: 0300 061 0614 • Web: www.lgo.org.uk complaints process. Post: PO Box 4771, Coventry CV4 0EH

If the Council has arranged, funded or contributed Concerns, comments and compliments to the funding of your care, you can complain Your feedback is very important: it helps service directly to Shropshire Council. Shropshire Council providers know how well they are doing and will provide you with the information you need to whether their services meet your needs. You progress your complaint and will work with the care may have informal feedback in the form of provider to investigate the issues you have raised. compliments, comments or concerns to share with care providers. Please remember that Tel: 0345 678 9000 compliments and positive feedback can be just as Email: [email protected] helpful as negative feedback. Web: www.shropshire.gov.uk/feedback/adult- social-care-complaints Depending on the type of feedback you have, you may want to speak to a member of staff or to the If the care is privately arranged and Shropshire care provider manager in the first instance. If you Council has not played a role in arranging your raise informal concerns, they may be able to take care, you should complain directly to the care early action to help. provider as a first course of action. If this does not solve your problem, you can seek independent support from the Local Government and Social Care Ombudsman (LGSCO). The LGSCO will determine whether or not they are able to take your case to investigation stage.

How solicitors can help A solicitor can give you impartial advice about advisable, providing you have somebody sufficiently wills, making gifts, estate planning and powers trustworthy to appoint as your attorney. of attorney. Some can also offer guidance on immediate and long-term care plans, ensuring An ‘advance directive’ allows you to communicate (if applicable) the NHS has made the correct your wishes in respect of future medical treatment contribution to your fees. but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance Lasting Powers of Attorney (LPA) allow you to decision’ setting out treatment that you do not appoint someone you trust to make decisions about want to receive in specified circumstances, which your personal welfare, including healthcare and would legally have to be followed, even if you die as consent to medical treatment, and/or your property a result. and financial affairs. An LPA is only valid once registered with the Office of the Public Guardian. It Any proposed Gift out of your estate needs careful allows for a person of your choice to make decisions consideration of the benefits, risks and implications, on your behalf at a time when you may be unable to. particularly on any future liability for care costs or tax liability. The Court of Protection can issue Orders directing the management of a person’s property and Long-term care: whether you remain in your own financial affairs if they are incapable of managing home or move into sheltered or residential care, their own affairs should they not have an LPA. The you may qualify for financial assistance in the form Court procedure is presently very slow and the fees of social care and NHS-funded care and welfare are quite expensive so preparing an LPA is always benefits.

For additional local information and support, visit www.shropshirechoices.co.uk 53 to find support in your area If you have support and/or care care support and/or have If you someone else or for needs, care Shropshire Choices has a planning ahead, are Visit you. for of information wide range www.shropshirechoices.org.uk to meet your needs. It’s important a to find It’s needs. your to meet of the law. area in this specialises who solicitor service and will an advice offers Advice Citizens area. in your solicitors recommend be able to contact details. 55 for See page can be sent to and the results looking for are you emailed and saved be also can They email. by you to others. for includes detailed information The website phone including the address, provider, each care latest CQC inspection number and the service’s (see page 52). rating of care and quality report of this version can also view an electronic You to it read Support on the site and have Finder Me’ function. Visit using the ‘Recite by you www.carechoices.co.uk Taking Part Taking guidance information, Independent advocacy, to people with learning disabilities. and training 363399 01743 Tel: Email: [email protected] www.takingpart.co.uk Web: and Wrekin Age UK Shropshire Telford about this service is on page information More 12. Advocacy 357748 01743 Tel: social care and health needs. social care Shropshire Choices Shropshire information offers and advice about Search for care at www.carechoices.co.uk Adult Social Care, housing and health. The housing and health. Adult Social Care, carers individuals, to give content is designed quality local information access to and families their over choice and control more and provide Shropshire Peer Counselling and Advocacy Counselling and Advocacy Shropshire Peer Services disability or impairment who adults with any For them or help to speak up for need someone’s support them to maintain independence and their quality of life. improve 658008 01691 Tel: Email: [email protected] www.shropshirepcas.co.uk Web: More information on advocacy can be found on can be found on advocacy information More page 19. Advocacy services Advocacy Local contacts Your search can be refined by the type of care the type of care by can be refined search Your You can search by postcode, county or region for for postcode, county or region by can search You with nursing and home homes homes, care care the needs across that meet your providers care country. Looking for care in your area? Want to Want area? in your care Looking for you’re of providers the quality rating know Choices, publisher of considering? Care providing has a website this Support Finder, as well providers of care details comprehensive as essential information. Finding care in your area in your Finding care Shropshire Choices Shropshire If you don’t have your own solicitor, ask family ask family solicitor, own your have don’t you If Contact recommendations. their for or friends and ask for situation your firms, explain several idea of timescales of cost and an an estimate visits if home make firms will Many involved. their communications and will adapt necessary

Useful contacts 54 Benefits advice appointment. More information is on page 42. Tel: 01743 233123 The Glebe Centre, Glebe Street, Wellington TF1 1JP General enquiries Tel: 01952 250392 Tel: 01743 233123 Email: [email protected] Email: [email protected] Axis Counselling Help at Home Tel: 01743 233788 A charity to help people in Shropshire, Telford and Email: [email protected] Wrekin deal with the trauma of childhood sexual abuse. Home from Hospital Fletcher House, 15 College Hill, Shrewsbury SY1 1LY Tel: 01630 650850 (North-East Shropshire) or Tel: 01743 357777 (Shrewsbury). 01584 878046 (South Shropshire). Tel: 01952 278000 (Telford). Email: [email protected] Ludlow office Web: www.axiscounselling.org.uk Monday to Thursday, 9.00am to 2.00pm (by appointment only). Crossroads Together Room 50 Helena Lane House, 20 Hamlet Road SY8 2NP As a network partner of Carers Trust, Crossroads Tel: 01584 878046 Together provides emotional and practical support Email: [email protected] for carers and people with care needs. For more information, go to page 45. Shrewsbury office Overton House, West Street, Congleton CW12 1JY Monday to Friday, 10.00am to 4.00pm Tel: 0333 323 1990 (option one, then three). (telephone assistance only). Email: [email protected] 3 Mardol Gardens SY1 1PR Web: www.crossroadstogether.org.uk Tel: 01743 233123 Email: [email protected] Citizens Advice Shropshire (CAS)

Telford office Free, confidential and independent advice. Monday to Friday, 9.30am to 12.30pm Shropshire advice line: 03444 991100 (telephone assistance only). (Monday to Friday, 10.00am to 4.00pm). The Glebe Centre, Glebe Street, Wellington TF1 1JP Shropshire Consumer Advice line: 0808 223 1133 Tel: 01952 201803 (Monday to Friday, 9.00am to 5.00pm). Information line: 01952 216018 Text relay: 03444 111445 Email: [email protected] Web: www.cabshropshire.org.uk

Volunteer Recruitment Office Bishop’s Castle Outreach Monday to Thursday, 9.00am to 5.00pm. Enterprise House, Station Street SY9 5AQ Unit 4-6 Riverside Mall, Pride Hill Centre, Drop in only – first and third Monday of the month, Shrewsbury SY1 1PJ 10.00am to 12.00pm. Tel: 01743 588570 Email: [email protected] Broseley Outreach Broseley Medical Centre, Bridgnorth Road TF12 5EL Alzheimer’s Society Drop in only – Tuesdays, 9.30am to 11.00am.

Regionally based dementia advisers can provide Church Stretton Outreach information, advice and guidance to people with Mayfair Community Centre, Easthope Road SY6 6BL dementia and their carers. Home visits available by Drop in only – Thursdays, 10.00am to 12.00pm.

For additional local information and support, visit www.shropshirechoices.co.uk 55 Market Drayton Outreach Family Favour Market Drayton Primary Care Centre, Maer Lane TF9 3AL Helps you to create a document which will make This service is only available to patients registered things easier for your relatives and friends should at and referred by Market Drayton Primary Care something happen to you. The document is to help Centre. To make an appointment, call you set your records to prevent relatives needing to 07940 966542. do administration duties at a time of grief and stress. Open Monday to Friday, 8.00am to 8.00pm. Oswestry Citizens Advice Tel: 07877 425894 34 Arthur Street SY11 1JN Email: [email protected] Tel: 03444 991100 (Monday to Friday, Web: www.familyfavour.co.uk 10.00am to 4.00pm). Drop in – Tuesday, Wednesday and Friday, Headway Shropshire 10.00am to 12.30pm. Information, support, advice and services to people Shrewsbury Citizens Advice with an acquired brain injury, their families and Fletcher House, 15 College Hill SY1 1LY carers. Tel: 03444 991100 (Monday to Friday, 10.00am to Tel: 01743 365565 4.00pm). Email: [email protected] Drop in – Monday, Tuesday, Thursday and Friday, Web: www.headwayshropshire.org.uk 10.00am to 12.30pm. Healthy Friendships – Forget Me Not South Shropshire Citizens Advice Ludlow Youth Centre, Lower Galdeford, A supportive and informal environment for both Ludlow SY8 1RT carers and those living with dementia. Share and Tel: 03444 991100 (Monday to Friday, exchange information, socialise and experience a 10.00am – 4.00pm). choice of various activities. Tel: 07549 318477 Telford and Wrekin Citizens Advice Web: www.shropshire.gov.uk/helena-lane/whats- 40 Tan Bank, Wellington TF1 1HW on/healthy-friendships-forget-me-not Tel: 01952 567193 / 01952 567174 (Monday to Friday, 9.00am to 4.30pm). Housing Web: www.telfordcab.co.uk Advice session times – Monday to Friday, Severnside Housing 9.00am to 4.30pm. Tel: 0300 300 0059 Email: [email protected] Whitchurch Outreach Web: www.severnsidehousing.co.uk Whitchurch Civic Centre, High Street SY13 1AX Tel: 03444 991100 Connexus Housing Drop in and pre-booked appointments only Tel: 0333 231 3233 (Monday, Tuesday, Thursday and – Wednesday, 10.00am to 1.00pm. Friday, 8.30am to 5.00pm; and Wednesday, 9.00am to 5.00pm). • Email: [email protected] Enable – Supported Employment Services Web: www.connexus-group.co.uk

A specialist organisation supporting people with STAR housing disabilities into employment. Its main focus is to Tel: 0333 321 2200 assist individuals with disabilities and mental health Email: [email protected] needs to find a job suitable for them. Tel: 01743 276900 For more information about housing, go to Email: [email protected] www.shropshire.gov.uk/shropshire-choices/ Web: www.enableservices.co.uk staying-independent/housing

56 Search for care at www.carechoices.co.uk to find support in your area My Family, Our Needs Avalon – Oswestry Tel: 01691 652467 The lifestyle site for families, carers and practitioners supporting children and young adults with additional Greenacres Farm – Baschurch needs. Tel: 01939 291109 Web: www.myfamilyourneeds.co.uk Helena Lane – Ludlow Remap Tel: 01743 257750 Wayfarers – Market Drayton Helping to improve quality of life and increase Tel: 01743 250420 independence for disabled people of all ages, providing solutions to everyday problems when Shropshire Deaf and Hard of Hearing Forum there is nothing commercially available. Tel: 01732 760209 Represents the hearing-impaired community on Email: [email protected] several committees related to disability issues. Web: www.remap.org.uk Tel: 0845 833 9585 Email: Rethink [email protected] Web: www.shropshiredeafandhardofhearing.org.uk Provides services to help keep people living with mental illness safe and well in the community, Shropshire Disability Network prevent their needs from escalating, help them live independently and access the information, support Gives a collective voice to disabled adults living and care they are entitled to whilst understanding or working in Shropshire, as well as carers, family and exercising their rights. members, advocates and disability organisations. Tel: 0300 500 0927 (Monday to Friday, Email: [email protected] 9.30am to 4.00pm). Web: www.shropshire-disability.net Email: [email protected] Web: www.rethink.org Shropshire Fuel Buying Scheme

Shrewsbury Homes for All Helping local people save thousands of pounds. Tel: 01743 342167 A local registered charity working to ensure people Email: [email protected] in the Shrewsbury area are adequately housed. Free, confidential housing advice and information. Shropshire MIND Monday to Friday, 9.30am to 2.30pm. Tel: 01743 231415 Provides a range of quality services across the Email: [email protected] county for people and their families affected by Web: www.shfa.org.uk mental or emotional distress. Supports people in many areas of their lives for short or long periods. Shropshire Council Learning Disabilities Day Tel: 01743 368647 Opportunities Email: [email protected] Web: www.shropshiremind.org Abbots Wood – Shrewsbury Tel: 01743 250900 Shropshire Partners in Care (SPiC)

Albert Road – Shrewsbury Representing and supporting the majority of care Tel: 01743 246208 providers in Shropshire, Telford and Wrekin in developing and promoting high quality social care, Aquamira – Shrewsbury SPiC works in partnership with local authorities, Tel: 01743 355984 health and the voluntary sector to support

For additional local information and support, visit www.shropshirechoices.co.uk 57 – take our five minute surveyfive – take our

What have you found useful? What have

to find support in your areato find support in your area What couldbetter? we do

www.shropshire.gov.uk/shropshire-choices/ i-need-help/what-is-a-personal-assistant- pa/could-you-be-a-personal-assistant-pa concerned about potential drug and alcohol use use alcohol and drug potential about concerned care. in their children by 503187 07870 Tel: Hearing Loss SupportSight and information, provide volunteers NHS trained support to all users of NHS advice and practical hearing aids. 342168 01743 Tel: Email: [email protected] Sight Loss Shropshire the of services to improve a range Provides people of all visually impaired for quality of life and Wrekin. Telford in Shropshire, ages who live 250808 01743 Tel: Email: [email protected] www.sightlossshropshire.org.uk Web: Share your feedback Share www.carechoices.co.uk/reader-survey Tell us what us what Tell think you Search for care at www.carechoices.co.uk Search for care at www.carechoices.co.uk For more information about becoming a information more For and getting Assistant, registering Personal go to Assistant profile, Personal help with your Calling providers! all Shropshire the to information your add to wanting a provider are If you @shropshire.gov.uk shropshirechoices at contact us please Directory, Choices See page 7 for more information on how on how information more See page 7 for benefit Choices could on Shropshire registering you. Want to work as a Personal Assistant in Adult Social Care? Assistant in Adult Social Care? as a Personal work to Want Assistant (PA) a job as a Personal like you Would but looking for employed, already you or are Choices Shropshire with hours? Register more of charge. free availability, your and promote A free, confidential service for Shropshire Shropshire service for confidential A free, or someone their own, by affected residents See page 41 issues with alcohol or drugs. else’s information. more for St Marys Street, House (First Floor), Crown SY1 1DS Shrewsbury to Friday, (Monday 294700 01743 Tel: 9.00am to 4.00pm). Email: [email protected] www.wearewithyou.org.uk/services/ Web: shropshire runs a dedicated Addaction also Young who are and carers parents telephone line for Shropshire Recovery Partnership Recovery Shropshire continuous improvement and development of development and improvement continuous need. on local focusing Care, Social Adult uk w.spic.co. ww • Web: 860011 01743 Tel:

Care homes and care homes with nursing 58 www.carechoices.co.uk

Search for care in your area

• Find care providers quickly With so many providers and easily • Search by location and to choose from, care need where do you start? • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests Celebrating Life

Our homes are more than care homes. They’re family homes. Friendly homes. Homes that provide tailored care, beautiful environments and choice in every meal or activity. Places that celebrate the little things that mean everything – morning, noon and night. Visit us anytime for friendly advice and to look around. You can also find helpful information at www.barchester.com

Field House Hagley Place Mount House & Ottley House Wheatlands Church Stretton Ludlow Severn View Shrewsbury Much Wenlock SY6 7AA SY8 1LS Shrewsbury, SY3 8PP SY1 2PA TF13 6AT 01694 628 810 01584 519 832 01743 404 430 01743 404 431 01952 701 337

Residential care • Nursing care • Dementia care • Respite care & short breaks En-suite rooms • Delicious meals • Daily activities • Landscaped gardens • Wi-fi Care homes checklist © 2020 Care Choices Ltd

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. You can download and print this checklist at www.carechoices.co.uk/checklists

Staff Personal preferences What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time?  control the heating in your room?   Are staff respectful, friendly and polite?  Is the décor to your tastes?  Do staff have formal training?  Are there restricted visiting hours? Are the staff engaging with residents?  Is there somewhere you can go to be alone?   Activities Does the home feel welcoming? Can you get involved in activities you enjoy?  Catering Is there an activities co-ordinator?  Can the home cater for any dietary requirements you may have?  Does the home organise any outings?  Does the menu change regularly?  Are residents escorted to appointments?   Can you eat when you like, even Do the residents seem entertained? at night?  Does the home have a varied  Celebrating Life  Can you have food in your room? activities schedule? Is there a choice of food at mealtimes?  Is alcohol available/allowed if you Our homes are more than care homes. They’re family homes. Life in the home want it?  Friendly homes. Homes that provide tailored care, beautiful  Is the home adapted to suit your needs?  environments and choice in every meal or activity. Can visitors join you for meals? Can you bring your own furniture?  Places that celebrate the little things that Are there enough plug sockets in Fees mean everything – morning, noon and night. the rooms?  Do your fees cover all of the services  Visit us anytime for friendly advice and to look around. Are there restrictions on going out? and activities?  You can also find helpful information at www.barchester.com  Is there public transport nearby? Are fees likely to change regularly?   Does the home provide any transport? Is the notice period for cancellation of Field House Hagley Place Mount House & Ottley House Wheatlands  Can you make/receive calls privately?  the contract reasonable? Church Stretton Ludlow Severn View Shrewsbury Much Wenlock  SY6 7AA SY8 1LS Shrewsbury, SY3 8PP SY1 2PA TF13 6AT Can you decide when to get up and Could you have a trial period?  01694 628 810 01584 519 832 01743 404 430 01743 404 431 01952 701 337 go to bed? Can you keep your room if you go  Does the home allow pets?  into hospital?  Does the home use Digital Care Can you handle your own money? Residential care • Nursing care • Dementia care • Respite care & short breaks Planning accessible to families?  *See page 52. En-suite rooms • Delicious meals • Daily activities • Landscaped gardens • Wi-fi For additional local information and support, visit www.shropshirechoices.co.uk 61 OUR HOME, YOUR HOME...

Cheswardine Hall is a family owned and run nursing and residential home for the elderly. Located in the heart of the Shropshire countryside, our home is surrounded by 60 acres of beautiful parkland and gardens. With the GET IN TOUCH assistance of our excellent team, we provide a professional service which is taylored to meet your individual needs and requirements. Seeing is believing, so why not From short-term convalescence, to longer-stay nursing and residential, arrange a visit and see for yourself. we offer the freedom and support to live the life that you choose, in a Call us on 01630 661 316 or email peaceful, spacious and relaxed environment. [email protected] Whatever is important to you and your family, becomes important to us. www.cheswardinehall.co.uk

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www.carechoices.co.uk A family-owned care home, set in a rural location in the Shropshire countryside. With11 acres of parkland, a beautiful Victorian home and an idyllic location, Hengoed Park provides a unique setting to help our residents focus on their rehabilitation and recovery. • Find care providers quickly and easily Providing person centred care pathways for individuals with Substance Misuse, Mental Health Conditions (including Dementia), Learning Disabilities, Acquired Brain Injuries (ABI), • Search by location and care need Alcohol Related Brain Damage (ARBD), Physical Disabilities and Sensory Impairment. For more information call us on: 01691 650454 Hengoed, Oswestry, Shropshire, SY10 7EE

LANDONA HOUSE CARE HOME It’s our aim to be the best care home in Shropshire Love Lane, Wem, Shrewsbury SY4 5QP

Our care is second to none because we genuinely care about everyone within the Landona House family whilst still treating each person as an individual. Combining common sense, years of experience in the care sector and the latest modern professional techniques, not only do we provide a comprehensive care service, but we are able to create an atmosphere of total comfort, safety, care and support which enables and encourages our residents to live as full, varied, interesting and independent a lifestyle as possible.

We are proud to offer Long term, Intermediate, Respite and Day Care services, as well as specialist Dementia Care

01939 232620 • [email protected] • www.landonahousecarehome.co.uk

62 Search for care at www.carechoices.co.uk to find support in your area North Shropshire care homes

Beulah House High Lea House 5 Cemetery Road, Market Drayton TF9 3BD Lanforda Rise, Oswestry SY11 1SY Tel: 01630 478756 LDA Tel: 01691 654090 SPiC OP Bowens Field Highbury House 24 Bowens Field, Wem, Shrewsbury SY4 5AP 36 Aston Road, Wem, Shrewsbury SY4 5BA Tel: 01939 236517 LDA YA Tel: 01372 364077 PD LDA YA Bradbury Court Hinstock Manor Residential Home Ltd 1 Bradbury Close, Market Drayton TF9 3FR Chester Road, Hinstock, Market Drayton TF9 2TE Tel: 01952 550242 Tel: 01630 412490 PD LDA MH SI YA OP D PD LDA MH SI YA Bradbury Lodge Kynaston Farm Claypit Street, Whitchurch SY13 1NT School Road, Ruyton Xi Towns, Shrewsbury SY4 1JT Tel: 01939 231070 SPiC Tel: 01948 666916 SPiC LDA SI PD LDA SI YA Landona House Briery Lodge Love Lane, Wem, Shrewsbury SY4 5QP Church Road, Baschurch, Shrewsbury SY4 2EF Tel: 01939 232620 SPiC Advert page 62 OP D Tel: 01939 260150 PD LDA YA Maer Lane Brook House Residential Home 4 Maer Lane, Market Drayton TF9 3AL Woodhill, Morda, Oswestry SY10 9AS Tel: 01630 698092 PD LDA Tel: 01691 654167 SPiC OP D PD SI Maesbury Manor Cheswardine Hall Nursing & Maesbury Marsh, Oswestry SY10 8JA Residential Home Tel: 01691 676342 OP PD YA Chipnall, Market Drayton TF9 2RJ Mayfield House Tel: 01630 661316 SPiC Advert page 62 OP PD Holyhead Road, Bicton, Shrewsbury SY3 8EQ Coach House, The Tel: 01743 455075 SPiC LDA Church Road, Baschurch, Shrewsbury SY4 2EF New Barn, The Tel: 01939 260150 PD LDA YA Goldstone, Cheswardyne, Market Drayton TF9 2NA Ellesmere House Tel: 01630 661583 OP D PD LDA MH SI YA Church Hill, Ellesmere SY12 0HB Old Vicarage, The Tel: 01691 623657 OP D PD MH YA Church Road, Baschurch, Shrewsbury SY4 2EF Hartlands Rest Home Tel: 01939 260150 PD LDA YA 57 Salop Road, Oswestry SY11 2RJ Roseville House Tel: 01691 658088 SPiC OP D New Street, Wem, Shrewsbury SY4 5AB Heatherdene Residential Care Home Tel: 01939 235163 PD LDA YA 3 Upper Brook Street, Heatherdene, Tunstall Hall Care Centre Oswestry SY11 2TB Newcastle Road, Market Drayton TF9 4AA Tel: 01691 670268 SPiC OP Tel: 01630 652774 OP D Hengoed Park Walford Lodge Hengoed, Oswestry SY10 7EE Advert page 62 7 Mill Street, Wem, Shrewsbury SY4 5ED Tel: 01691 650454 SPiC OP D PD MH YA AD Tel: 01939 260992 OP PD LDA SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs SPiC - Member of Shropshire Partners in Care - see page 12 Advertisers are highlighted

For additional local information and support, visit www.shropshirechoices.co.uk 63 North Shropshire care homes continued See page 65 for the Service User Bands key

Weston House Residential Home Woodcroft Green End, Whitchurch SY13 1AJ Croft Way, Market Drayton TF9 3UB Tel: 01948 663052 OP D YA Tel: 01630 657486 Advert page 5 OP D SI YA Wheatlands, The Woodland Residential Care Home Ltd 77 The Wheatlands, Baschurch, Shrewsbury SY4 2DW Trefonen Road, Morda, Oswestry SY10 9NX Tel: 01743 872250 PD LDA SI YA Tel: 01691 656963 SPiC OP D LDA SI Windsor Road See page 47 for more information on paying for 47 Windsor Road, Oswestry SY11 2UB care homes in Shropshire. Tel: 01691 671353 PD LDA

North Shropshire care homes with nursing Advertisers are highlighted

Beech House Nursing Home Greenfields Care Home Wollerton, Market Drayton TF9 3NB Liverpool Road, Whitchurch SY13 1SG Tel: 01630 685813 SPiC OP D YA Tel: 01948 661040 Advert page 5 OP D Cheswardine Hall Nursing & Residential Home Llysfield Nursing Home Ltd Chipnall, Market Drayton TF9 2RJ Middleton Road, Oswestry SY11 2LJ Tel: 01691 657511 SPiC Tel: 01630 661316 SPiC Advert page 62 OP PD OP Meadowbrook Care Home Cloverfields Twmpath Lane, Gobowen, Chester Road, Whitchurch SY13 4QG Oswestry SY10 7HD Tel: 01948 667889 OP D PD SI YA Tel: 01691 653000 OP D PD MH YA Court, The New Fairholme West Felton, Oswestry SY11 4LE Shrewsbury Road, Oswestry SY11 2RT Tel: 01691 610626 OP D PD SI Tel: 01691 684970 Advert page 5 OP D PD SI YA Edgeley House Care Home Old Vicarage Nursing Home Edgeley Road, Whitchurch SY13 4NH Station Road, Gobowen, Oswestry SY11 3JS Tel: 01948 662832 OP D MH YA Tel: 01691 655254 OP D YA Elmhurst Nursing Home River Meadows Nursing Home Armoury Lane, Prees, Edgebolton, Shawbury, Whitchurch SY13 2EN Shrewsbury SY4 4EL

Tel: 01948 841140 SPiC OP D PD Tel: 01939 250700 OP PD

English Care is a family based company dedicated to providing professional care in friendly and relaxed homes based in Shrewsbury and Much Wenlock.

• Nursing, residential, dementia care, respite and day care 01743 247 071 • Retirement apartments offering more independent living 01952 727 203 • Comfortable accommodation in period homes • Friendly and highly skilled staff • Comprehensive activity schedule providing a wide variety of activities & events to suit many interests www.englishcare.co.uk • Pleasant gardens • Home cooked food offer ing plenty of choice [email protected]

64 Search for care at www.carechoices.co.uk to find support in your area Central Shropshire care homes

Barleyfields House Hall Bank Mews 110 Crowmere Road, Monkmoor, Shrewsbury SY2 5JJ 1-3 Hall Bank Mews, Hall Bank, Pontesbury, Tel: 01743 355746 Advert page 5 LDA Shrewsbury SY5 0RF Tel: 01743 790858 Blackhurst Care Home PD LDA SI YA Blackhurst House, The Lawley, Longnor, Harley Road Scheme Shrewsbury SY5 7QJ 25, 32 & 34 Harley Road, Condover, Tel: 01694 771318 SPiC OP LDA MH SI YA Shewsbury SY5 7AZ Tel: 01743 872250 SPiC Bowbrook House PD LDA SI YA Bowbrook, Shrewsbury SY3 5BS Hartlands Residential Home Tel: 01743 247071 Advert page 64 OP D Whitehall Street, Shrewsbury SY2 5AD Briarfields Tel: 01743 356100 SPiC D Raby Crescent, Belle Vue, Shrewsbury SY3 7JN High Ridges Tel: 01743 353374 Advert page 5 OP D SI YA High Ridge, Main Road, Dorrington, Church View Shrewsbury SY5 7JW Longnor, Shrewsbury SY5 7PP Tel: 01743 872250 PD LDA SI YA Tel: 01743 872250 PD LDA SI YA Holy Cross Care Homes Ltd Cliffdale Rest Home 150 Abbey Foregate, Shrewsbury SY2 6AP Shrewsbury Road, Pontesbury, Shrewsbury SY5 0QD Tel: 01743 343138 SPiC OP Tel: 01743 790261 SPiC OP D Ideal Home Consensus Support Services Ltd – Shrewsbury Knowsley Drive, Gains Park, 24 Main Road, Dorrington, Shrewsbury SY5 7JR Shrewsbury SY3 5DH Tel: 01743 719266 LDA YA Tel: 01743 366701 OP D PD MH YA Coton Hill House Jubilee Villa Care Home Berwick Road, Shrewsbury SY1 2PG Upper Astley, Shrewsbury SY4 4BU Tel: 01743 235788 Advert page 5 OP D SI YA Tel: 01939 210461 SPiC Advert below OP D MH YA Crescent, The Kempsfield Residential Home 1a-1b The Crescent, Bomere Heath, Primrose Drive, Shrewsbury SY3 7TP Shrewsbury SY4 3PQ Tel: 01743 246033 LDA Tel: 01939 291841 PD LDA SI YA Elms House Off Belvidere Avenue, Shrewsbury SY2 5PE Jubilee Villa Care Home Tel: 01743 244392 MH YA Detached residential home set in beautiful secure gardens. Ferns Residential Home, The 152 Longden Road, Shrewsbury SY3 9ED Offering person centred care and support with 17 beds for older people suffering from Tel: 01743 368039 OP Dementia and mental health illnesses, by fully trained staff. Greenfields Bings Heath, Astley, Shrewsbury SY4 4BY Upper Astley u nr shrewsbury u Sy4 4bu 01939 210461 Tel: 01743 872250 PD LDA SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs SPiC - Member of Shropshire Partners in Care - see page 12 Advertisers are highlighted

For additional local information and support, visit www.shropshirechoices.co.uk 65 Central Shropshire care homes continued

Livability York House Shrewsbury Sabrina House Glebe Road, Bayston Hill, Shrewsbury, 49 Longden Road, Shrewsbury SY3 7HW Shropshire SY3 0PZ Tel: 01743 358929 SPiC OP D PD MH SI YA Tel: 01743 874885 SPiC LDA YA Swan Hill House Residential Home Lymehurst Rest Home 6 Swan Hill, Shrewsbury SY1 1NQ 112 Ellesmere Road, Shrewsbury SY1 2QT Tel: 01743 360803 OP Tel: 01743 351615 SPiC Advert below OP D Torrin Drive, 38 Merrington Grange Shrewsbury SY3 6AW Bomere Heath, Shrewsbury SY4 3QJ Tel: 01743 455252 PD LDA SI Tel: 01372 364077 PD LDA SI YA Welwyn Normanton Retirement Home 72 Sundorne Road, 168 Ellesmere Road, Shrewsbury SY1 2RJ Shrewsbury SY1 4RT Tel: 01743 271414 SPiC OP D MH Tel: 01743 872250 PD LDA SI Oakdene Care Providers Yockleton Grange Residential Home 6 Berwick Road, Coton Hill, Yockleton, Shrewsbury SY5 9PQ Shrewsbury SY1 2LN Tel: 01743 792899 Tel: 01743 270214 SPiC MH YA OP LDA YA Orchard, The See the checklist on page 61 for useful suggestions Aston Road, Wem, Shrewsbury SY4 5JD of questions to ask when looking at care homes. Tel: 01939 231040 PD LDA SI YA

Luxury living in picturesque, Roden just 10 minutes from Shrewsbury & Telford Nursing & Residential Care t: 01952 743 159 e: [email protected] w: rotherwood-healthcare.co.uk

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs SPiC - Member of Shropshire Partners in Care - see page 12 Advertisers are highlighted

66 Search for care at www.carechoices.co.uk to find support in your area Central Shropshire care homes with nursing

Hillcrest Manor Nursing Home Ottley House Reabrook, Minsterley, Corporation Lane, Coton Hill, Shrewsbury SY1 2PA Shrewsbury SY5 0DL Tel: 01743 404 431 Advert page 60 OP D PD YA Tel: 01743 792692 OP D YA Portland House Nursing Home Isle Court Nursing Home 25 Belvidere Road, Shrewsbury SY2 5LS Isle Lane, Bicton, Shrewsbury SY3 8DY Tel: 01743 235215 OP PD LDA YA Tel: 01743 851600 OP D PD YA Radbrook Nursing Home Maesbrook Nursing Home Stanhill Road, Shrewsbury SY3 6AL Church Road, Meole Brace, Shrewsbury SY3 9HQ Tel: 01743 237800 OP D PD YA Tel: 01743 241474 SPiC OP D PD SI YA Uplands at Oxon, The Montgomery House Clayton Way, Bicton Heath, Sundorne Road, Shrewsbury SY1 4RQ Shrewsbury SY3 8GA Advert inside front cover Tel: 01743 297970 Advert page 5 OP D PD SI YA Tel: 01743 282040 OP D PD YA Mount House & Severn View, The Vicarage Nursing Home, The 41-43 The Mount, Shrewsbury SY3 8PP The Common, Bayston Hill, Shrewsbury SY3 0EA Tel: 01743 404 430 Advert page 60 OP D PD Tel: 01743 874030 OP D YA

South Shropshire care homes

Alexandra House – Ludlow Doddington Lodge Poyner Road, Ludlow SY8 1QT Doddington, Hopton Wafers, Kidderminster DY14 0HJ Tel: 01584 872412 SPiC Advert page 69 OP D PD SI Tel: 01584 707084 OP D PD MH SI Arden Grange Nursing & Residential Care Home Field House Derrington Road, Ditton Priors, Field House Drive, Church Stretton SY6 7AA Bridgnorth WV16 6SQ Tel: 01694 628 810 Advert page 60 OP Tel: 01746 712286 OP D PD LDA SI YA Glenview Bower Grange Residential Care Home 54 Gravel Hill, Ludlow SY8 1QS Fenn Green, Alveley, Bridgnorth WV15 6JA Tel: 01584 876262 LDA Tel: 01299 861120 OP D Hendra House Residential Home Caradoc House Residential Care Home Hendra House, 15 Sandpits Road, Ludlow, Ludlow Road, Little Stretton, Church Stretton SY6 6RB Shropshire SY8 1HH Tel: 01694 723366 OP D Tel: 01584 873041 SPiC OP Darwin Place High Trees Residential Home Southfield Road, Much Wenlock TF13 6AT Bull Lane, Bishops Castle SY9 5DA Tel: 01952 727162 LDA MH YA Tel: 01588 638580 OP YA Ditton Priors Care Centre Hilton Brook House Ashfield Road, Ditton Priors, Bridgnorth WV16 6TW Hilton, Bridgnorth WV15 5PE Tel: 01746 712656 OP D Tel: 01746 716577 SPiC Advert page 68 OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs SPiC - Member of Shropshire Partners in Care - see page 12 Advertisers are highlighted

For additional local information and support, visit www.shropshirechoices.co.uk 67 South Shropshire care homes continued

Keegan’s Court Residential Care Home Pines Residential Home, The The Grange, Kerry Lane, Bishops Castle, Colebatch, Bishops Castle SY9 5JY Shropshire SY9 5AU Tel: 01588 638687 OP YA Tel: 01588 638933 OP Stone House Kevindale Residential Care Home Union Street, Bishops Castle SY9 5AJ Kevindale, Broome, Aston-on-Clun, Tel: 01588 638487 Advert page 5 OP D SI YA Craven Arms SY7 0NT Tel: 01588 660323 OP D Sunnydale Lady Forester Residential & Day Care Centre 32 Shrewsbury Road, Craven Arms SY7 9PY Church Street, Broseley TF12 5DB Tel: 01588 673443 SPiC OP PD MH SI YA AD Tel: 01952 884539 SPiC OP PD Vision Homes Association – 1a Tollgate Road Netherwood Residential Care Home Ludlow SY8 1TQ Advert page 41 Haughton Road, Shifnal TF11 8DG Tel: 01584 877737 SPiC PD LDA SI YA Tel: 01952 462192 OP D Vision Homes Association – 1b Tollgate Road Old Rectory Care Home, The Ludlow SY8 1TQ Advert page 41 Rectory Road, Albrighton, Wolverhampton WV7 3EP Tel: 01584 877870 SPiC PD LDA SI YA Tel: 01902 376910 OP D Onny Cottage Rest Home Vision Homes Association – 1c Tollgate Road Bromfield, Ludlow SY8 2JU Ludlow SY8 1TQ Advert page 41 Tel: 01584 856500 OP PD SI Tel: 0121 434 4644 SPiC PD LDA SI YA

We are a Family run residential care home established over the last 29 years, We pride ourselves on our commitment to offering every resident a caring and friendly environment.

All of our staff are very loyal, highly experienced and extremely well qualified toNVQ/QCF Levels 2-5 in Health & Social Care.

For more information call us on: Specialised training in: 01746 716577 • Dementia Care • Palliative Care Adress: Hilton, Bridgnorth WV15 5PE • Challenging behaviour • Respite Care

Alexandra House Ludlow Search for care in your area Situated within 5/10mins walking distance of the lovely market town of Ludlow.

Our Services Offer: www.carechoices.co.uk • Excellent quality care with a person centred approach • Day and Respite Care can be provided if available • Covid 19 safety • Welcoming friendly trained staff • Find care providers quickly and easily • Choice of nutrition and excellent cuisine • Search by location and care need • Varied activities programme Contact Member of Management Team Tel: 01584 872412 Email: [email protected]

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs SPiC - Member of Shropshire Partners in Care - see page 12 Advertisers are highlighted

68 Search for care at www.carechoices.co.uk to find support in your area South Shropshire care homes continued

Wheatlands Woofferton Residential Care Home Southfield Road, Much Wenlock TF13 6AT Woofferton, Ludlow SY8 4AL Tel: 01952 701 337 Advert page 60 OP D Tel: 01584 711207 OP

South Shropshire care homes with nursing

Arden Grange Nursing & Residential Hagley Place Care Home Foldgate Lane, Ludlow SY8 1LS Derrington Road, Ditton Priors, Tel: 01584 519 832 Advert page 60 OP D PD YA Bridgnorth WV16 6SQ Innage Grange Tel: 01746 712286 OP D PD LDA SI YA Innage Lane, Bridgnorth WV16 4HN Bradeney House Nursing & Care Home Tel: 01746 762112 Advert page 5 OP D PD SI YA Worfield, Bridgnorth WV15 5NT Lady Forester Community Nursing Home Tel: 01746 716686 OP D PD MH SI YA Farley Road, Much Wenlock TF13 6NB Cedars Nursing Home, The Tel: 01952 727203 Advert page 64 OP D PD YA Kingswood Road, Albrighton, Oldbury Grange Nursing Home Wolverhampton WV7 3JH Oldbury, Bridgnorth WV16 5LW Tel: 01902 373162 OP YA Tel: 01746 768586 OP D PD YA Churchill House Nursing and Residential Home Park House Nursing Home Keepside Close, Bromfield Road, Kinlet, Bewdley DY12 3BB Ludlow SY8 1EL Tel: 01299 841265 SPiC OP D YA Tel: 01584 877500 OP D PD Sandford Nursing and Residential Home, The Danesford Grange Care Home Watling Street South, Church Stretton SY6 7BG Kidderminster Road, Bridgnorth WV15 6QD SPiC Tel: 01694 723290 ­­ OP Tel: 01746 763118 Advert below OP D PD MH SI Stretton Hall Nursing Home Four Rivers Nursing Home Shrewsbury Road, All Stretton, Bromfield Road, Ludlow SY8 1DW Church Stretton SY6 6HG Tel: 01584 813500 SPiC OP D Tel: 01694 725320 OP D PD YA

Danesford Grange Care Home Kidderminster Road, Bridgnorth, Shropshire, WV15 6QD

Danesford Grange is a 33 bedded home offering nursing, residential & Dementia care. Offering double and single rooms with en-suite, set in just over 2 acres of mature gardens. The home has therapy sessions, regular activities and entertainment as well as regular visits by the doctors, hairdresser, chiropodist, optician & local clergy. Special diets catered for and also a choice of menus. Tel 01746 763118 | Fax 01746 767551 | www.danesfordgrange.co.uk Please feel free to contact us for further information on [email protected]

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs SPiC - Member of Shropshire Partners in Care - see page 12 Advertisers are highlighted

For additional local information and support, visit www.shropshirechoices.co.uk 69 www.carechoices.co.uk

Search for care in your area

• Find care providers quickly With so many providers and easily • Search by location and to choose from, care need where do you start? • Information on care quality • Links to inspection reports • Additional information, photos and web links • Brochure requests Home care providers index Advertisers in bold A F O Abbey Care Direct Ltd 35 Forever Loving Care Ltd 37 Oswestry Care Ltd 38 Affinity Homecare Shrewsbury 35 Outcome Care and Support Ltd 38 Agape Homecare Ltd 35 G Agincare UK 35 Gold Standard Care Ltd 37 P AJ Case Management Ltd 35 Goodwood Homecare 37 Phoenix Homecare Alexandra House Diamond Life Grove House 37 and Support Ltd 38 Healthcare Ltd 35 Positive Steps Shropshire Ltd 38 Allcare Shropshire Ltd 35 H Prestige Nursing Ltd Shrewsbury 38 Allenby Douglas Ltd 35 Hands on Care (Shropshire) Ltd 37 Priority Care (Shropshire) Ltd 38 Headway Shropshire 37 Allied Health Health Care Support Services Ltd 37 – Services Shrewsbury 35 Healthcare 1st Choice Ltd 37 Q An Darach Care - Shropshire 35 Quality Community Care Ltd 38 Helping Hands Shrewsbury Quality Home Care Ltd – Suite 1 38 Anchorage Care Group 35 & Telford 37 www.carechoices.co.uk Approved Care and Support Ltd Hengoed park 37 (Oswestry) 35 Holcombe House 37 R Avenues East 35 Home Instead Senior Care Radfield Home Care Ltd Shrewsbury, Ludlow and – Shrewsbury 38 B Oswestry 37 Radis Community Care (Shrewsbury) 38 Battlefield Healthcare Ltd 35 Home4Care Ltd 37 Bethphage 3 35 Bethphage Shrewsbury 35 I S Infil House 37 Bluebird Care (Shropshire) Salopian Care 38 Invest in Care 37 Search for care – Domiciliary 35 Sapphire Community Care Ltd 38 Bluebird Care Oswestry 35 Short Notice Care Services 38 Shropshire Community Short Bowbrook House J Jane Lewis Health Breaks 38 – English Care Ltd 35 and Social Care 37 Silverbell Care 38 Bradeney House Nursing JK Caring For You 37 Snowdrop Home Care Ltd 39 in your area & Care Home 35 Sovereign Domiciliary Care Bridgnorth Home Care Services 39 Co-Operative 35 L La Petite Concierge Ltd 37 Stanwardine Grange 39 Brown Clee Care 35 Leabrook Lodge Ltd 38 START 39 Livability York House Shrewsbury 38 SunCare 39 • Find care providers quickly C Longbow House 38 SureCare Shropshire Ltd 39 With so many providers and easily C.L.C.A Company Ltd 35 Care at Home (Shropshire) Ltd 35 M • Search by location and V Care of Excellence Ltd 35 M & S Care Solutions Ltd Veraty Care Solutions Ltd 39 to choose from, care need Care Plus (Shropshire) 35 – English Walls 38 where do you start? CareKind 37 MacIntyre Welsh Marches 38 W • Information on care quality Cloverley Care Ltd 37 Maesbrook Nursing Home 38 Meadow Brook 38 We (Always) Care Ltd 39 CM Bespoke Care Ltd 37 • Links to inspection reports Mrs. Susan Perry 38 West Midlands Office Cross Care Ltd 37 – Apollo Home Healthcare Ltd 39 • Additional information, Crossroads Together Shropshire 37 N Willow Home Care Ltd 39 photos and web links New Dawn Care Agency Ltd 38 D Newcross Healthcare Solutions Y • Brochure requests Domiciliary Services Shrewsbury 37 Ltd (Shrewsbury) 38 YourLife (Bridgnorth) 39 Drayton Home Care Services Ltd 37 North Shropshire Homecare Ltd 38 YourLife (Shrewsbury) 39

For additional local information and support, visit www.shropshirechoices.co.uk 71 Care homes/care homes with nursing index Advertisers in bold A D I Alexandra House – Ludlow 67 Danesford Grange Care Home 69 Ideal Home 65 Arden Grange Nursing & Residential Darwin Place 67 Innage Grange 69 Care Home 69 Ditton Priors Care Centre 67 Isle Court Nursing Home 67 Arden Grange Nursing & Residential Doddington Lodge 67 Care Home 67 J E Jubilee Villa Care Home 65 B Edgeley House Care Home 64 Barleyfields House 65 Ellesmere House 63 K Beech House Nursing Home 64 Elmhurst Nursing Home 64 Keegan’s Court Residential Care Beulah House 63 Home 68 Elms House 65 Blackhurst Care Home 65 Kempsfield Residential Home 65 Bowbrook House 65 Kevindale Residential F Care Home 68 Bowens Field 63 Ferns Residential Home, The 65 Kynaston Farm 63 Bower Grange Residential Care Field House 67 Home 67 Four Rivers Nursing Home 69 Bradbury Court 63 L Lady Forester Community Bradbury Lodge 63 Nursing Home 69 Bradeney House Nursing & Care G Lady Forester Residential Home 69 Glenview 67 & Day Care Centre 68 Greenfields 65 Briarfields 65 Landona House 63 Greenfields Care Home 64 Briery Lodge 63 Livability York House Brook House Residential Home 63 Shrewsbury 66 H Llysfield Nursing Home Ltd 64 C Hagley Place 69 Lymehurst Rest Home 66 Caradoc House Residential Care Hall Bank Mews 65 Home 67 Harley Road Scheme 65 M Cedars Nursing Home, The 69 Hartlands Residential Home 65 Maer Lane 63 Cheswardine Hall Nursing & Hartlands Rest Home 63 Maesbrook Nursing Home 67 Residential Home 63 Heatherdene Residential Care Maesbury Manor 63 Cheswardine Hall Nursing & Home 63 Mayfield House 63 Residential Home 64 Hendra House Residential Meadowbrook Care Home 64 Home 67 Church View 65 Merrington Grange 66 Hengoed Park 63 Churchill House Nursing and Montgomery House 67 Residential Home 69 High Lea House 63 Mount House & Severn Cliffdale Rest Home 65 High Ridges 65 View, The 67 Cloverfields 64 High Trees Residential Home 67 Coach House, The 63 Highbury House 63 N Consensus Support Services Hillcrest Manor Nursing Home 67 Netherwood Residential Ltd – Shrewsbury 65 Hilton Brook House 67 Care Home 68 Coton Hill House 65 Hinstock Manor Residential New Barn, The 63 Court, The 64 Home Ltd 63 New Fairholme 64 Crescent, The 65 Holy Cross Care Homes Ltd 65 Normanton Retirement Home 66

72 Search for care at www.carechoices.co.uk to find support in your area Care homes/care homes with nursing index continued Advertisers in bold Tollgate Road 68 O S Vision Homes Association – 1b Oakdene Care Providers 66 Sabrina House 66 Tollgate Road 68 Old Rectory Care Home, The 68 Sandford Nursing and Residential Vision Homes Association – 1c Home, The 69 Tollgate Road 68 Old Vicarage Nursing Home 64 Stone House 68 Old Vicarage, The 63 Stretton Hall Nursing Home 69 W Oldbury Grange Nursing Home 69 Sunnydale 68 Walford Lodge 63 Onny Cottage Rest Home 68 Swan Hill House Residential Welwyn 66 Orchard, The 66 Home 66 Weston House Residential Ottley House 67 Home 64 Wheatlands 69 P T Wheatlands, The 64 Torrin Drive, 38 66 Windsor Road 64 Park House Nursing Home 69 Tunstall Hall Care Centre 63 Woodcroft 64 Pines Residential Home, The 68 Woodland Residential Portland House Nursing Home 67 U Care Home Ltd 64 Woofferton Residential R Uplands at Oxon, The 67 Care Home 69 Radbrook Nursing Home 67 V Y River Meadows Nursing Home 64 Vicarage Nursing Home, The 67 Yockleton Grange Residential Roseville House 63 Vision Homes Association – 1a Home 66 Tell us what you think

What have you found useful? Share your feedback What could we Take our five do better? minute survey

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For additional local information and support, visit www.shropshirechoices.co.uk 73 Other advertisers index Agincare 34 Coverage Care 5 MGC Care Ltd 66 Approved Care and Support Eclipse Homecare 36 My Family, Our Needs Outside back cover English Care Ltd 64 46 & inside back cover Barchester 60 Foresters Court 64 Roden Hall Nursing Home 66 Helping Hands 34 Rotherwood Healthcare 66 Bluebird Care Church Stretton 33 Home Instead Shropshire Choices 7 Care Choices Ltd 6, 14, 25, 31, 36, (North Shropshire) 34 Shropshire Partners in Care 12 43, 46, 49, 50, 58, 59, 62, 66, Home Instead 68, 70, 73 & below (South Shropshire) 34 Vision Homes Association 41 Care Cover 24/7 39 Marches Care Inside front cover Wiltshire Farm Foods 8

Search for care in your area

www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care need With so many providers to choose from, • Information on care quality where do you start? • Links to inspection reports • Additional information, photos and web links • Brochure requests

Care Choices Limited has taken every care to Publisher: Robert Chamberlain. ensure that the information contained in this Director of Sales: David Werthmann. Support Finder is accurate at the time of print. The company cannot accept responsibility for any errors or omissions in the Editor: Angharad Burnham. publication, including if an organisation varies from the information included Junior Editor: Henry Thornton. in an advertisement, the editorial or the listings. Care Choices Limited does Sales Manager: Paul O’Callaghan. not endorse or support any particular organisation included in the Support Finder . ©2020 Care Choices Limited. Care Choices Limited reserves all Regional Sales Supervisor: Vanessa Ryder. rights in the titles Care Choices and HOMES Directory and their design. Senior Sales Executive: Claire Cornish. Care Choices™ is a trademark of Care Choices Limited. Sales Executives: Hannah O’Neill, Lauren Bore. Ref. No: 4001/Shropshire11/1120. Reproduction of any part of this Online Sales Executive: Tony Boyce. publication in any form without the written permission of Director of Creative Operations: Lisa Werthmann. Care Choices Limited is prohibited. This publication is available free of Studio Manager: Jamie Harvey. charge from Shropshire Council. Lead Designer: Ruth Clarry. Published by: Care Choices Limited, Valley Court, Lower Road, Graphic Designers: Jack Elsworth, Kieran Bitten. Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Distribution: Gemma Seaber-Shinn.

74 Search for care at www.carechoices.co.uk to find support in your area The lifestyle site for parents and carers of children with additional needs and those who support them.

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• Birth to adulthood Ask questions • Real life blogs

• Directory Get involved • Ask the experts Join the family • Monthly columnist Approved Care and Support are an independent Health and Social Care provider, who specialise in PRIVATE personalised home care and community services in Oswestry and surrounding areas.

Private Care Social care is an important issue for everyone, regardless of age, health or personal circumstances, and Approved Care and Support is In Your Own Home committed to helping the most vulnerable people, their families and carers to give them support as How we work soon as they can. When you call Approved Care and Support we We aim to help people in Oswestry and will discuss what it is you need and want, book surrounding areas by supporting and promoting an appointment to come and visit you and your their independence so that they can live a family/friends. healthier, longer life and be safe from harm; and do this in a respectful way. We gather information from you to build your own personalised care plan. We agree a start date Our Customers’ needs and aspirations are at the and work with you, for you and more importantly centre of everything we do and this approach has understand you. helped us earn a quality assured reputation within the community. Our Services 3 Help with getting up and or going to bed 3 Personal Care 3 Meal Preparation We are located opposite the Library in Oswestry. Pop in and have a chat! 3 Assist with Medication 3 Laundry 13 Arthur Street, Oswestry 3 Shopping Shropshire, SY11 1JN 3 Sitting Service t: 01691 655999 3 Night Service e: [email protected] 3 Companionship www.approvedcareandsupport.co.uk 3 Appointments Office Opening Times: Monday to Friday - 9am to 5pm We can provide support from as little as 30 We operate an emergency on-call service minutes to 24 hour care. We have many years’ experience in the Care Sector and we want to outside of office hours. support our community.