Shropshire Choices Support Finder 2016/17 Adult Care and Support Services In association with: Helping you to make the right choice to remain independent and stay well. The comprehensive guide to choosing and paying for care and support • Home support • Specialist care • Useful contacts • Care homes In association with: The Uplands KIND CARING Multi-award winning family owned Care Home FRIENDLY The Uplands at Oxon is your very best choice for care EXPERIENCED with nursing in Shropshire. Set in glorious countryside, it provides spacious single en suite rooms with outstanding facilities, and offers the highest standards of dementia PROFESSIONAL nursing and care for those with long term conditions. • Specialists in end-of-life care, short term respite, rehabilitation and post-operative care • Experienced, professional and friendly staff • Full programme of activities in a true home- from-home • CQC rated Good in all standards • Two dedicated dementia units ‘Attentive caring attitude of nursing and care workers, compassion and patience demonstrated continually throughout Mum’s short stay.’ J T, Shropshire For more information call 01743 282040 or come and visit us at: arches The Uplands at Oxon Clayton Way Care Bicton Heath Shrewsbury SY3 8GA See our consistently high customer reviews at: www.marchescare.co.uk The Uplands is owned and operated by Marches Care Ltd, part of the Marches Care Group. Contents Welcome from Shropshire Council 4 Direct Payments 36 Areas covered by this Directory 5 Personal Care Assistants (PAs) 37 Individual Service Funds 37 Getting out and about 5 Council Managed Funds 37 Gusto – Community Active Group 5 Shropshire Wheelchair Users Group (SWUG) 5 I care for someone 38 Community transport 7 Carers Support Service 38 Transport concessions 8 Carers Emergency Response Service (CERS) 38 Young Carers 38 Health and wellbeing 8 Local Support Swap 39 Wellbeing and friendship services 8 Carers Direct 39 Shropshire Choices 9 Healthy Shropshire 10 Concerned about abuse 39 Physical activity 10 Safeguarding adults who are at risk of abuse or Alcohol/drug misuse 13 neglect 39 Slips, trips and falls 13 Specialist care 40 Shropshire libraries – Books on Prescription 13 Learning and physical disabilities 40 Shropshire Wheelchair and Posture Service 14 Mental health 41 Community links 14 Shropshire Independent Advocacy Service (SIAS) 41 Sensory impairment service 15 Dementia care 41 I want to be independent 15 Residential dementia care checklist 43 Peer Counselling Advocacy Services (PCAS) 15 End of life care 44 Online food shopping 16 Having your say 44 Adapting your home 16 Inspecting and regulating care services 44 Making life easier at home 17 Comments, compliments or complaints 45 Assistive Technology 21 Making It Real 46 Getting the help you need 22 Healthwatch Shropshire 46 Let's Talk Local 22 How solicitors can help 46 Planning your support 22 Useful local contacts 48 Support options 23 Home care agency checklist 25 This Directory’s free helpline 48 Care homes checklist 26 Care homes and care homes with nursing 52 Home care providers 29 Index 60 Money matters 34 Financial assessments 34 All the listings in this publication of Additional income you may be entitled to 34 care homes, care homes with nursing NHS Funded Care 35 and home care providers are supplied by the Care Quality Commission (CQC) and neither Shropshire Council nor Care Self-funding advice 35 Choices can be held liable for any errors or omissions. The Running out of money 35 information contained in this Directory was correct at the Top-ups 36 time of going to print. The inclusion of advertisements for Seeking financial advice 36 homes and agencies in this Support Finder does not act as an endorsement or recommendation by Shropshire Council. Personal Budgets 36 To obtain extra copies of this Directory, free of charge, call Shropshire Council’s Customer Services on 0345 678 9005 or email [email protected] This Directory is available electronically at www.carechoices.co.uk. Alternative formats For those requiring the information in spoken word, there is also a Browsealoud option. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from Shropshire Council A message from Adult Social Care and Public Health Welcome to the annual edition of the Shropshire We are also very proud to introduce our new Support Finder 2016/17, which provides information Shropshire Choices website, recently launched to on support and care for adults across the county. help you make the right choices and to remain independent and well. Shropshire Choices provides Social care is an important issue for everyone, information about a wide range of sources of help regardless of age, health or personal circumstances, and support, including independent financial advice and Shropshire Council is committed to helping our and information about care homes and housing most vulnerable people, their families and carers to options. It can also help with getting out and about; get help as soon as they can. keeping safe; health and wellbeing; employment and volunteering opportunities; and being a carer. The We aim to help people in Shropshire by supporting website provides a resource directory of organisations and promoting stronger, more resilient communities across Shropshire to enable you to make the right so that you can live a healthier, longer and more choice to remain independent and stay well. independent life and be safe from harm; and do this Organisations can add, manage and update their in a way that means you have to rely on us less. own information absolutely free of charge. We adopt an early help and prevention approach We want to enable people’s aspirations to flourish, that enables you to get the right support at the right whether those aspirations are to cook your own time, focusing on what you can do rather than what meals, go shopping or find employment. We want you can’t. We do this by integrating our services and you to remain independent for as long as possible. working more closely with the health, community We hope that our Shropshire Support Finder and and voluntary sectors to support independent living. Shropshire Choices website provide you or the person you care for with the information and advice We want you to have a positive experience when you need to find the right support. seeking advice to help you live more independently. You can start by talking to us – either via the First Visit Shropshire Choices at Point of Contact team or a Let’s Talk Local session. www.shropshirechoices.co.uk This Support Finder is another place where you can find information to help you get the support that’s right for you. This guide is full of support services, voluntary organisations and community-based solutions that are available across Shropshire to help you or a loved one lead the life you want as well as maintaining or regaining independence. It is designed to give you help and advice so that you can Andy Begley find your own way to meet any needs for support Director of Adult Services and care. You might want to know how to find Shropshire Council support and care to help you live at home, and how Tel: 0345 678 9044 much you might pay for it, or how to find the right Email: [email protected] place to live. Web: www.shropshire.gov.uk To access information about community groups, clubs, societies, organisations, and much more, visit the resource directory on www.shropshirechoices.co.uk 4 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Areas covered by this Directory Home care providers Whitchurch n All regions 29 Ellesmere A41 A5 Market Drayton A495 A49 Care home listings Oswestry A528 Wem n North Shropshire 52 A53 A483 n Central Shropshire 55 A5 n South Shropshire 58 Shrewsbury Care homes with nursing listings A5 M54 A488 n North Shropshire 54 Shifnal n Central Shropshire 57 A49 Much Wenlock n South Shropshire 59 A442 Church A458 Stretton Contains Ordnance Survey data © Crown copyright and database right 2014 Bridgnorth Bishop’s A489 Castle A488 Craven Arms A49 Ludlow Getting out and about Getting out and about is important for maintaining For more information visit independence. This section provides details of some www.shropshirechoices.org.uk/ groups that could help you to meet new people, as iwanttogetoutandabout well as information about community transport to help prevent isolation. Gusto – Community Active Group Organised through Shropshire Rural cocktail evenings, photography and art classes. Community Council, Gusto is a Members can also become a host for any activities network of active people who meet they enjoy and want to share with others. regularly and enjoy participating in activities together. These include social events For further information, please call 01743 360641, like theatre trips, cycling, dog walking, going to email [email protected] or visit the cinema and meeting for lunch or fine dining, www.shropshire-rcc.org.uk Shropshire Wheelchair Users Group (SWUG) SWUG is a proactive organisation promoting group meets on the first Thursday of every month positive change for wheelchair users and their (except August). carers and supporting independence. It arranges meetings, group activities and social events as well For more details, call 01743 350460 or email [email protected] as signposting and organising wheelchair repairs. The Visit www.carechoices.co.uk for further assistance with your search for care 5 Discover near you Making care a positive and rewarding choice Contact us to find out more about our newest residential Improving the lives of those using our services by providing quality, and nursing home, innovative and inclusive care that respects the individual, Coverage Care NOW Montgomery House, is a not-for-profit, multi award-winning organisation with care services OPEN in Shrewsbury.