Annual Report and Statement of Accounts 2018/19 – 24 July 2019 About Transport for London (TfL) Part of the Greater London Authority We are moving ahead with many of London’s family led by Mayor of London Sadiq Khan, most significant infrastructure projects, using Contents we are the integrated transport authority transport to unlock growth. We are working responsible for delivering the Mayor’s aims with partners on major projects like Crossrail for transport. 2 and the Bakerloo Line Extension that will deliver the new homes and jobs London and We have a key role in shaping what life is like the UK need. We are in the final phases of in London, helping to realise the Mayor’s completing the Elizabeth line which, when vision for a ‘City for All Londoners’. We open, will add 10 per cent to central London’s are committed to creating a fairer, greener, rail capacity. healthier and more prosperous city. The Mayor’s Transport Strategy sets a target Supporting the delivery of high-density, for 80 per cent of all journeys to be made mixed-use developments that are planned on foot, by cycle or using public transport around active and sustainable travel will by 2041. To make this a reality, we prioritise ensure that London’s growth is good health and the quality of people’s experience growth. We also use our own land to provide in everything we do. thousands of new affordable homes and our own supply chain creates tens of thousands of We manage the city’s red route strategic jobs and apprenticeships across the country. roads and, through collaboration with the London boroughs, can help shape the We are committed to being an employer that character of all London’s streets. These are is fully representative of the community the places where Londoners travel, work, we serve, where everyone can realise shop and socialise. Making them places their potential. Our aim is to be a fully for people to walk, cycle and spend time inclusive employer, valuing and celebrating will reduce car dependency and improve the diversity of our workforce to improve air quality, revitalise town centres, boost services for all Londoners. businesses and connect communities. We are constantly working to improve the We run most of London’s public transport city for everyone. This means freezing TfL services, including the London Underground, fares so everyone can afford to use public London Buses, the DLR, London Overground, transport, using data and technology to make TfL Rail, London Trams, London River services intuitive and easy to use, and doing Services, London Dial-a-Ride, Victoria Coach all we can to make streets and transport Station, Santander Cycles and the Emirates services accessible to all. We reinvest every Air Line. The quality and accessibility of penny of our income to continually improve these services is fundamental to Londoners’ transport networks for the people who use quality of life. By improving and expanding them every day. public transport, we can make people’s lives easier and increase the appeal of sustainable None of this would be possible without travel over private car use. the support of boroughs, communities and other partners who we work with to improve our services. We all need to pull together to deliver the Mayor’s Transport Strategy; by doing so we can create a better city as London grows. TfL Annual Report and Statement of Accounts 2018/19 3 Making every journey matter ‘ Our work over the last 12 months continues to be aligned to the priorities of the Mayor’s Transport Strategy. These key areas, covering Healthy Streets and healthy people, a good public transport experience, and new homes and jobs, have underpinned everything we have done, from launching new safety action plans to creating more step-free stations.’ Mike Brown MVO Commissioner 4 Making every journey matter TfL Annual Report and Statement of Accounts 2018/19 5 Mayor’s message London is the greatest city in the world and transport is its lifeblood I know how important it is year since I was elected, into the sustainable city that transport is affordable TfL’s like-for-like operating its customers need. I ‘ The Elizabeth line will be the single and accessible. That is why I costs have fallen. have launched my new have kept TfL fares frozen and Ultra Low Emission Zone, most significant new public transport protected travel concessions As TfL continues to mobilised an accelerated infrastructure in London for decades’ throughout my term as become even more programme of investment Mayor, even as National Rail efficient, we also look to in cycling and transformed fares have continued to rise the future. Through my the safety, emissions and external factors have put transport strategy, TfL standards and efficiency pressure on TfL’s finances. If is transforming London of London’s bus network. Londoners cannot afford to The Elizabeth line will be The new financial package move around the city they the single most significant for Crossrail is based on live in, then we have failed. new public transport London ultimately absorbing TfL fares have been frozen for a infrastructure in London for all of the capital and revenue My affordable fares policy decades. I was frustrated and impact of the delay. has protected TfL’s revenues third year in a row, keeping travel angry at the delay announced Sadiq Khan during a period when public by Crossrail Ltd in August However, like cities across Mayor of London transport ridership has been affordable for all Londoners 2018. Millions of Londoners the UK, London’s core subdued across the country. had been looking forward to public transport network At the same time, TfL has the opening of the Elizabeth needs steady and sustained reversed a 16-year trend of line through central London investment from central rising costs by becoming at the end of 2018, and the Government. I will be making more efficient than ever in its new income from the line the case for that investment history. This year, like every was core in TfL’s business in London as the Government planning. I have worked with embarks on its spending the Government to agree a review in the months ahead. financing package to meet the additional capital cost and ‘ TfL is transforming put a new leadership team in place at Crossrail Ltd. We London into the are all now rightly focused on sustainable city it safely opening the Elizabeth line as quickly possible. needs to become’ 6 Making every journey matter TfL Annual Report and Statement of Accounts 2018/19 7 Commissioner’s foreword In challenging conditions, we must stay focused on safety and delivering for London Safety remains our top road network like Highbury national economic conditions priority and we have made Corner junction. We will that have put pressure on ‘ We must focus on safety regardless of real progress. maintain our focus on our passenger revenues at safety even as we face the same time as responding any other challenges we may face’ We published our Vision many other challenges. to the removal of Zero action plan and approximately £700m per this will enable major This year has seen the annum of direct operating improvements to the safety delay to the opening of grant from the Government. of transport in London, the Elizabeth line. This was Ltd and the Government to out of that digital system such as our new Bus Safety extremely disappointing The delay to Crossrail has understand when the project across a further 40 per cent Standard and transforming for London, for us, and our required us to negotiate a will be completed and agree of the London Underground intimidating parts of the finances. We are also facing deal with the Government how the financial impacts of network. As part of our for more than £2bn of the delay can be managed. central role in supporting financing to complete the Crossrail Ltd’s new team has London’s growth, we have project, which is on top of now confirmed their revised submitted several major Mike Brown MVO The hard work of our people provision we have made in new scheduled opening planning applications for Commissioner our Business Plan for £600m window and we will work new housing and commercial has helped us to overcome the of lost fare revenues. After with them to safely begin developments and brought the announcement we running Elizabeth line services more than 3,000 homes challenges of a difficult year worked closely with Crossrail for passengers in keeping to market, exceeding the with this new schedule. Mayor’s target for half of them to be affordable. We have let a contract ‘ The delay to the to deliver a new fleet None of this delivery would of Piccadilly line trains. have been possible without Elizabeth line Five further London our great people both in our was extremely Underground stations organisation and throughout have been made step-free, our supply chain. This has disappointing including completing the been a difficult year but we for us and for major upgrade of Victoria have overcome the challenges station. And we have begun through much hard work and London, and had to operate trains under dedication. I look forward significant impacts automatic control on the first to us continuing to work part of the Hammersmith together to keep London on our finances’ & City line, before the roll moving, working and growing. 8 Making every journey matter TfL Annual Report and Statement of Accounts 2018/19 9 Chief Finance Officer foreword Cutting our costs Delivering our plan for financial sustainability We reduced our net cost of operations to while managing challenging conditions one third of what it was three years ago* We successfully delivered a We have made good progress We have maintained a firm grip on our costs net cost of operations that with delivering our savings despite a challenging climate.