CASE STUDY With Jive Intranet, VEON Achieves 543% ROI

CHALLENGES VEON, a telecommunications company based in Amsterdam, was rapidly growing with more than 10,000 employees across several locations. The problem? Their outdated communication strategy was holding them back. OVERVIEW It was difficult for teams to share knowledge and achieve their goals together. INDUSTRY: Telecommunications Around this same time, they were also undergoing a major transformation. According to Jean-Yves Charlier, CEO of VEON, they had a vision to COMPANY SIZE: 10,000+ employees “reinvent a global communications pioneer into a global tech company, aiming to lead the personal internet revolution by bringing new experiences LOCATION: to hundreds of millions of customers in the markets of tomorrow.” Amsterdam To accomplish this, the company went through a complete rebranding and SOLUTION: Jive Cloud made changes to their organizational structure. They also began searching for an intranet to help them communicate faster and improve collaboration. SOLUTION BENEFITS Quickly, VEON decided that Jive was the right intranet for them. That’s

Achieved 543% ROI because Jive was already improving operations in Beeline Kazakhstan - Streamlined internal a division of VEON with 2,000+ employees. As a result, leaders at the communication company already knew what Jive could do. They began planning to launch Improved collaboration a new intranet for all employees.

Reduced time spent searching “To make Jive our ubiquitous tool for transformation, we started from for information unifying our communications. We literally “killed” separated time-worn intranets of each country, substituting them with a single cloud-based Jive solution,” says a team member at VEON.

The first thing users can engage with when they log in to VEON’s new intranet is their regional hubs. This was critical because leaders wanted to encourage employees to embrace cultural differences. These hubs provide a platform for effective communication and collaboration across locations.

On the platform, users can see global news, career opportunities and important messages from managers. Each country also has its own secondary homepage for local news and discussions. All homepages share a similar structure but have a unique identity, based on national colors for each region.

Beyond that, one of the keys to success with VEON’s Jive implementation Around a year ago, was PeopleGraph. This technology understands people, their roles and our corporate values the content they create and consume. It drives powerful search results and were completely hyper-targeted recommendations that put the content users need right in revamped to make front of them. This allows all employees to quickly find the information they need to get work done. a foundation for VEON’s universal Another stand-out feature of the new intranet is gamification. metamorphosis. “We are actively using Jive Rewards’ out-of-the box capabilities … and Now we prioritize especially value mobile gamification features in Jive Daily. Employees such qualities as thank their colleagues for help or acting within one of our values – with a matching badge. We also use quests to motivate people to share being Collaborative, inspirational stories around the values and follow news on culture-related Customer-Obsessed, topics,” says a team member at VEON. Entrepreneurial,

All these improvements have had a far-reaching impact on company culture, Innovative and but they’ve also had an impact on the bottom line. The company achieved Truthful. Jive is both 543% ROI with Jive. This is largely because the platform contributes to the a tool for change team’s ability to get work done faster. and a reflection of it.” Next, VEON plans to continue to explore more features from Jive to help Team member, VEON them to streamline processes. Since everyone on the team uses a single hub to communicate, the organization is more connected than ever. Now, VEON can continue to find new ways to engage users and drive digital transformation across the organization.

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