Door 2 Door Services in the local service that comes to you…

July 2013

Traveline 01709 51 51 51 travelsouthyorkshire.com/door2door Contents The service

The service...... 3 No matter what age you are, if you find it How do I register?...... 5 difficult to use standard public transport then you can apply to use a Door 2 Door service Booking...... 6 instead. Operating times and fares...... 12 Each service will pick you up from your home Shopper Bus timetable...... 13 and can take you around your local area and Contact details...... 22 beyond. Accessibility...... 23 Door 2 Door is great for meeting new people, making new friends and being able to visit places you couldn’t get to before. “Door 2 Door services are vital for many who For example, if you want to travel to the town would otherwise be housebound. South centre or a local supermarket, Shopper Bus is Integrated Transport Authority is the best service for you. It offers transport from proud to support Door 2 Door as a key part of your home at certain times and on set our transport network.” days. Please see the timetable on page 13 in this leaflet for details of journeys from where Cllr Jameson - Chair of the you live. Integrated Transport Authority If you need to travel at a particular time, and to a destination not available on Shopper Bus (for example, if you are visiting a friend in hospital, or travelling to an evening class) then our Dial-a- Ride service will suit your needs better. You can travel outside the district by using the Community Car Scheme, which is provided by volunteers using their own vehicles, and the Dial-a-Link service. Also offered are Care Link journeys, for people with social care needs who need regular travel, and Hospital Link, for patients or visitors travelling to Rotherham General Hospital.

2 3 Bus Club journeys are available for people with How do I register? a learning disability who need transport to recreation or social activities. Door 2 Door services aren’t just for individuals. If you think Door 2 Door can help you get out If you are a member of a group that wants to and about, registering is easy and free. Just use a minibus, you can use the Group Travel call 01709 517 100. Once you are registered scheme. with the service, you will be able to make future bookings by phone.

“I come to the lunch club because it gets me out. We play bingo and have a raffle. The minibus is a great help, otherwise I probably wouldn’t go.” G Waths – Door 2 Door service user

4 5 Booking Before you travel

All Door 2 Door services require advance Before you travel, you may have other booking. Your Door 2 Door operator will do concerns or questions that you would like more their best to accommodate all bookings, but information on. availability is limited and sometimes not all requests can be met. Travelling with someone You can book your journey with Rotherham Door 2 Door is not limited to those who have Community Transport by calling 01709 517 100 difficulty travelling. If you have a relative, friend between 0900 and 1600 Monday to Friday, and or carer who you would like to travel with you, between 1000 and 1400 on Saturdays. they can also use the service. The same fares apply to the person that travels with you. When booking, you will need to tell us the following details: If you need to be accompanied by an assistance dog when you travel, please let us know when • Your name you book. Assistance dogs are welcome on Door 2 Door services and travel free of charge, but • The date and times you want to travel other dogs are not carried. • Where you want to be picked up and Standing and smoking dropped off Smoking is not allowed at any time on Door 2 • If you need space for a companion, or if you Door vehicles. Standing is not allowed while the need to travel with an assistance dog. vehicle is moving. Being Flexible Luggage Because of demand for Door 2 Door services, Please be considerate to other users with the the more flexible you are with your days and amount of shopping or luggage you take onto a times of travel, the more likely we will be able Door 2 Door service. The amount of luggage or to take you. Let us know how flexible you are shopping that can be carried is at the discretion when you make your booking. of the driver. How to cancel a booking If you find you need to cancel your journey all you need to do is contact us by calling 01709 517 100. This allows us to offer the journey time to somebody else.

6 7 Customer Care Helping Out

Our vehicles Becoming a volunteer All minibuses operated by Door 2 Door allow If you would like to help provide Door 2 Door easy access, and can carry most wheelchairs services, volunteer drivers are always welcome. and some mobility scooters. When registering There are opportunities to drive minibuses or please ask if your wheelchair or scooter is your own car. Full training is provided and out-of– suitable. All Door 2 Door buses are fitted with pocket expenses are paid. If you are interested wheelchair securing systems to enable users to contact your local Door 2 Door operator. stay in their wheelchair for the journey. Mobility Scooter users will be expected to use a standard seat and seat belt, and their scooter will be carried separately. Our drivers All Door 2 Door drivers are trained to the requirements of the nationally recognised Minibus Driver Awareness Scheme and are fully checked through the Disclosure and Barring Service. Drivers can provide assistance to and from the passenger’s door, and all our paid drivers are trained in First Aid.

8 9 Other information

Christmas and Bank Holiday travel Door 2 Door does not operate on Christmas Day or New Year’s Day. On other public holidays, arrangements will vary by operator. Please look out for information on the minibus, or contact your local operator. Change of address If you change your address, please let the operator you are registered with know. Tell us what you think We hope that all Door 2 Door staff are polite and friendly. If you have a comment or complaint about our services, please let us know. You can contact us directly on 01709 517 100, or ring Traveline on 01709 51 51 51, write to SYPTE, 11 Broad Street West, S1 2BQ, or use a Travel South Yorkshire Customer Comments Form. Your information The information you give on your application form will be used for internal purposes only. It will not be transferred to or viewed by any other individual or organisation outside the Travel South Yorkshire partners responsible for Door 2 Door transport without prior written consent of the individual concerned.

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Operating times and fares Return 1015 1100 1100 1100 1000 1000 Service Operates Fares Arrive Dial-a-Ride Monday to Up to 2 miles £1.50 Friday 2.1 to 4 miles £2.00 0800 – 2230 4.1 to 6 miles £2.50 Day Tuesday Wednesday First & Third Wednesday Thursday Thursday Monday Saturday Wednesday 0900 – 1700 Over 6 miles £2.50 No Sunday plus 25p service per mile

Shopper Bus See Single fare £1.00 timetable To Rotherham Rotherham & Parkgate Tesco Wath Tesco Morrisons Bramley Rotherham & Parkgate Morrisons Bramley on pages Return fare £1.50 13 - 21 Group Travel 7 days a Cost per hour £1.50 week Cost per mile £1.00 Brampton Brampton en le From Brampton Brecks Minimum charge £20.00 1315 1330 1230 1330 1330 1200 1400 Return For Dial-a-Link, Community Car Scheme, 1115 1130 1100 1100 1030 1000 1000 Care Link, Hospital Link and Bus Club, phone Arrive 01709 517 100 for fares and further information Day Tuesday Friday Monday Friday Tuesday Tuesday We regret that concessionary fares passes are not Wednesday valid on Door 2 Door services.

Rotherham Community Transport offer a ‘CT Saver’ fare scheme which offers a discounted To Crystal Peaks Rotherham Rotherham & Parkgate Rotherham Rotherham & Parkgate Rotherham Rotherham & Parkgate Rotherham Rotherham & Parkgate Morrisons Cortonwood fare to people paying in advance. To find out more, Morrisons Bramley please call 01709 517 100. Shopper Bus timetable From Aston-cum- Aughton Bramley Blackburn Brampton

12 13 1415 1145 1330 1230 1445 1200 1400 1400 1400 1400 1415 1145 1415 1230 1245 1245 1230 1400 1400 Return Return 1145 1145 1100 1100 1100 1200 1200 1115 1000 1000 0945 1130 1145 1145 1045 1200 1000 1000 1000 Arrive Arrive Day Friday Monday Thursday Tuesday Second Second & Fourth Wednesday Friday Tuesday Thursday Monday Friday Day Monday Wednesday Monday Monday Thursday Thursday Second Second & Fourth Wednesday Thursday Friday To Rotherham & Rotherham Parkgate Rotherham & Rotherham Parkgate Asda Dalton Crystal Peaks Worksop Dinnington Rotherham & Rotherham Parkgate Rotherham & Rotherham Parkgate Rotherham & Rotherham Parkgate Morrisons Cortonwood To Rotherham Rotherham & Parkgate Morrisons Catcliffe Rotherham Rotherham & Parkgate Rotherham Rotherham & Parkgate Asda Dalton Asda Dalton Worksop Morrisons Bramley Dinnington From Firbeck Flanderwell Gildingwells Greasbrough Harley From Catcliffe Clifton Dalton Dinnington 1315 1315 1145 1315 1145 1230 1245 1230 1245 1330 1330 1430 1245 1330 1430 1230 1200 1400 1300 1400 Return Return 1115 1115 1115 1145 1130 1130 1100 1215 1000 1215 1000 1145 1100 1100 0945 1045 1045 1000 1000 0945 Arrive Arrive Day Tuesday Wednesday Monday Monday Thursday Thursday Friday Tuesday Wednesday First & Third Wednesday Day Wednesday Thursday Monday Wednesday Monday Wednesday Thursday Tuesday Friday Friday To Rotherham & Rotherham Parkgate Morrisons Catcliffe Rotherham & Rotherham Parkgate Rotherham & Rotherham Parkgate Asda Dalton Asda Dalton Rotherham & Rotherham Parkgate Rotherham & Rotherham Parkgate Morrisons Bramley Worksop To Morrisons Bramley Morrisons Catcliffe Rotherham Rotherham & Parkgate Rotherham Rotherham & Parkgate Morrisons Bramley Morrisons Catcliffe Morrisons Catcliffe Rotherham Rotherham & Parkgate Dinnington Dinnington From of Duke Norfolk East Dene Eastwood Ferham Firbeck Brookhouse From Carr Broom

14 15 1415 1315 1145 1230 1300 1330 1200 1300 1400 1200 1300 1315 1315 1145 1330 1330 1230 1230 1200 1430 1400 Return Return 1115 1145 1100 1100 1100 1045 1045 1115 1000 1115 1000 1000 1000 1100 1145 1100 1100 1000 1000 1000 0945 Arrive Arrive Day Monday Thursday Monday Friday Monday Thursday Tuesday First & Third Wednesday Thursday Tuesday First & Third Wednesday Day Monday Wednesday Wednesday Friday Tuesday Friday Tuesday Friday Tuesday Wednesday To Rotherham & Rotherham Parkgate Asda Dalton Swinton Morrisons Cortonwood Rotherham & Rotherham Parkgate Rotherham & Rotherham Parkgate Crystal Peaks Worksop Morrisons Bramley Crystal Peaks Worksop To Rotherham & Rotherham Parkgate Morrisons Bramley Morrisons Bramley Rotherham & Rotherham Parkgate Rotherham & Rotherham Parkgate Rotherham & Rotherham Parkgate Rotherham & Rotherham Parkgate Rotherham & Rotherham Parkgate Rotherham & Rotherham Parkgate Morrisons Catcliffe From Hooton Roberts Kilnhurst & Kimberworth Park Kiveton Kiveton Bridge Kiveton Park Kiveton From Listerdale Maltby Masbrough Meadowbank Moorgate 1215 1415 1330 1245 1200 1330 1200 1400 1300 1400 1315 1315 1415 1330 1330 1330 1300 1330 1300 1200 1300 1200 Return Return 1115 1215 1130 1145 1100 1100 1200 1000 1000 1000 1115 1215 1215 1100 1100 1100 1145 1100 1100 1100 Arrive 1000 1000 Arrive Day Tuesday Second Second & Fourth Wednesday Friday Wednesday Friday Monday First & Third Wednesday Thursday Thursday Friday Day Thursday First & Third Wednesday Thursday Friday First & Third Wednesday Thursday Friday Wednesday First & Third Wednesday Friday Tuesday Friday To Crystal Peaks Worksop Dinnington Morrisons Bramley Rotherham & Rotherham Parkgate Rotherham & Rotherham Parkgate Worksop Asda Dalton Morrisons Bramley Dinnington To Morrisons Bramley Worksop Morrisons Bramley Dinnington Worksop Morrisons Bramley Dinnington Morrisons Bramley Worksop Rotherham & Rotherham Parkgate Crystal Peaks Dinnington From Harthill Hellaby Herring- thorpe Hooton Levitt From Park Kiveton Laughton Common Letwell Lindrick

16 17 1215 1315 1315 1315 1215 1415 1415 1230 1230 1400 1400 1400 1230 1230 1300 1200 1400 1400 Return Return 1115 1100 1100 1145 1145 1100 1200 1000 1045 1045 1200 1000 0945 1000 0945 1000 0945 0945 Arrive Arrive Day Monday Tuesday Friday Thursday Tuesday Friday Monday Friday Day Monday Friday Monday Friday Tuesday Second Second & Fourth Wednesday Friday Thursday Friday Monday To Rotherham & Rotherham Parkgate Rotherham & Rotherham Parkgate Rotherham & Rotherham Parkgate & Rotherham Parkgate Rotherham & Rotherham Parkgate & Rotherham Parkgate Rotherham & Rotherham Parkgate Morrisons Cortonwood To Swinton Morrisons Cortonwood Rotherham & Parkgate Morrisons Cortonwood Crystal Peaks Worksop Dinnington Morrisons Bramley Dinnington Rotherham Rotherham & Parkgate From Rockingham Rotherham Rotherham Centre Town Scholes From Swinton Thorpe Hesley Throapham Thrybergh 1215 1315 1415 1415 1145 1215 1145 1230 1400 1400 1400 1330 1430 1230 1330 1330 1200 1300 1200 1200 Return Return 1145 1145 1100 1215 1145 1130 1100 1200 1200 1100 1000 1000 1000 1000 1000 0945 1000 0945 1000 0945 Arrive Arrive Day Tuesday Thursday Second Second & Fourth Wednesday Thursday Friday Monday Monday Friday Thursday Day Thursday Friday Monday Wednesday Tuesday First & Third Wednesday Thursday Wednesday Friday Tuesday Friday To Rotherham & Rotherham Parkgate & Rotherham Parkgate Morrisons Bramley Worksop Dinnington Rotherham & Rotherham Parkgate Rotherham & Rotherham Parkgate Rotherham & Rotherham Parkgate Asda Dalton To Morrisons Bramley Dinnington Rotherham & Parkgate Morrisons Catcliffe Crystal Peaks Worksop Morrisons Bramley Morrisons Bramley Rotherham & Rotherham Parkgate Crystal Peaks Rotherham & Parkgate From Munsbrough North Parkgate Ravenfield From Sorrel Sykes Sorrel South Anston Stone Swallownest

18 19 1215 1315 Return 1430 1145 1200 1300 1330 1130 1330 1315 Return 1315 1400 1400 1200 1215 1230 1245 1200 1400 1215 0945 0945 Arrive Arrive 1145 0945 1000 1100 1115 0930 1030 1115 1200 1200 1100 1000 1000 1000 1045 1000 1200 1000 Day Monday Monday Friday Wednesday Tuesday First & Third Wednesday Thursday Wednesday Friday Tuesday Day Wednesday Tuesday Thursday Tuesday Friday Monday Wednesday Tuesday Second Second & Fourth Wednesday Friday To Rotherham Rotherham & Parkgate Rotherham Rotherham & Parkgate Rotherham Rotherham & Parkgate Morrisons Catcliffe Crystal Peaks Worksop Morrisons Bramley Tesco Wath Tesco Rotherham Rotherham & Parkgate Rotherham Rotherham & Parkgate To Morrisons Bramley Rotherham & Parkgate Rotherham Rotherham & Parkgate Crystal Peaks Dinnington Rotherham Rotherham & Parkgate Morrisons Catcliffe Crystal Peaks Worksop Dinnington From Upper Haugh Upper Whiston Wales Wath upon Wath Dearne Wellgate From Wingfield Woodall Woodhouse Woodhouse Mill Woodsetts 1215 1145 1215 1130 1145 1230 1300 1245 1200 1300 1430 Return 1230 1400 1230 1300 1245 1315 1230 1430 1145 1330 Return 1100 1145 1100 1000 1000 1045 1000 1000 1000 1000 0945 Arrive Arrive 1000 1100 0945 1030 1015 1115 1000 1145 0945 1100 Day Friday Monday Friday Tuesday Wednesday Tuesday Friday Monday Wednesday Monday Day Thursday Tuesday First & Third Wednesday Thursday Tuesday First & Third Wednesday Friday Monday Wednesday Monday Wednesday To Rotherham Rotherham & Parkgate Rotherham Rotherham & Parkgate Morrisons Cortonwood Morrisons Cortonwood Tesco Wath Tesco Rotherham Rotherham & Parkgate Rotherham Rotherham & Parkgate Rotherham Rotherham & Parkgate Morrisons Catcliffe Rotherham Rotherham & Parkgate To Asda Dalton Rotherham Rotherham & Parkgate Worksop Morrisons Bramley Crystal Peaks Worksop Dinnington Rotherham Rotherham & Parkgate Morrisons Catcliffe Rotherham Rotherham & Parkgate Morrisons Catcliffe From Wellgate Wentworth West Melton West Westhill Whiston Wickersley From Thrybergh Treeton Ulley

20 21 Contact details Accessibility

Rotherham Community Transport Accessibility information 485b Fitzwilliam Road Travel South Yorkshire is committed to Rotherham improving accessibility for all passengers. South Yorkshire If you require this information in an alternative S65 1LY format please contact us on 01709 515151. Bookings,Cancellations and Enquiries Typetalk provides a service for people who 01709 517 100 cannot speak or hear on the phone. Website To contact Traveline using Typetalk travelsouthyorkshire.com/door2door please ring 18001 01709 51 51 51. Office opening hours If English is not your first language please 0900 to 1700 Monday to Friday call Traveline on 01709 51 51 51 where we 1000 to 1500 Saturdays will provide a telephone interpretation service via Language Line wherever Office Closed possible. Sundays and Bank Holidays 24 hour clock Throughout South Yorkshire our timetables use the 24 hour clock to avoid confusion “The bus means a lot to Wayne, it means he is between am and pm times. able to go out every day and it has done a lot For example: for his confidence. The drivers are really good, 9.00am is shown as 0900 and when you book the reception staff are very 2.15pm is shown as 1415 polite and helpful. They always try their best to get Wayne to where he wants to go at the 10.25pm is shown as 2225 times he likes.” 24 hour times Sue Turton – the carer of a Door 2 Door 12 hour times customer

22 23 Contact us

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Photographs used within this leaflet are staged and do not necessarily reflect the working practices of Door 2 Door operators.

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