Door 2 Door Services in Rotherham the Local Service That Comes to You…
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Door 2 Door Services in Rotherham the local service that comes to you… July 2013 Traveline 01709 51 51 51 travelsouthyorkshire.com/door2door Contents The service The service ..................................................3 No matter what age you are, if you find it How do I register? ........................................5 difficult to use standard public transport then you can apply to use a Door 2 Door service Booking ......................................................6 instead. Operating times and fares ...........................12 Each service will pick you up from your home Shopper Bus timetable ...............................13 and can take you around your local area and Contact details ..........................................22 beyond. Accessibility ..............................................23 Door 2 Door is great for meeting new people, making new friends and being able to visit places you couldn’t get to before. “Door 2 Door services are vital for many who For example, if you want to travel to the town would otherwise be housebound. South centre or a local supermarket, Shopper Bus is Yorkshire Integrated Transport Authority is the best service for you. It offers transport from proud to support Door 2 Door as a key part of your home at certain times and on set our transport network.” days. Please see the timetable on page 13 in this leaflet for details of journeys from where Cllr Jameson - Chair of the South Yorkshire you live. Integrated Transport Authority If you need to travel at a particular time, and to a destination not available on Shopper Bus (for example, if you are visiting a friend in hospital, or travelling to an evening class) then our Dial-a- Ride service will suit your needs better. You can travel outside the district by using the Community Car Scheme, which is provided by volunteers using their own vehicles, and the Dial-a-Link service. Also offered are Care Link journeys, for people with social care needs who need regular travel, and Hospital Link, for patients or visitors travelling to Rotherham General Hospital. 2 3 Bus Club journeys are available for people with How do I register? a learning disability who need transport to recreation or social activities. Door 2 Door services aren’t just for individuals. If you think Door 2 Door can help you get out If you are a member of a group that wants to and about, registering is easy and free. Just use a minibus, you can use the Group Travel call 01709 517 100. Once you are registered scheme. with the service, you will be able to make future bookings by phone. “I come to the lunch club because it gets me out. We play bingo and have a raffle. The minibus is a great help, otherwise I probably wouldn’t go.” G Waths – Door 2 Door service user 4 5 Booking Before you travel All Door 2 Door services require advance Before you travel, you may have other booking. Your Door 2 Door operator will do concerns or questions that you would like more their best to accommodate all bookings, but information on. availability is limited and sometimes not all requests can be met. Travelling with someone You can book your journey with Rotherham Door 2 Door is not limited to those who have Community Transport by calling 01709 517 100 difficulty travelling. If you have a relative, friend between 0900 and 1600 Monday to Friday, and or carer who you would like to travel with you, between 1000 and 1400 on Saturdays. they can also use the service. The same fares apply to the person that travels with you. When booking, you will need to tell us the following details: If you need to be accompanied by an assistance dog when you travel, please let us know when • Your name you book. Assistance dogs are welcome on Door 2 Door services and travel free of charge, but • The date and times you want to travel other dogs are not carried. • Where you want to be picked up and Standing and smoking dropped off Smoking is not allowed at any time on Door 2 • If you need space for a companion, or if you Door vehicles. Standing is not allowed while the need to travel with an assistance dog. vehicle is moving. Being Flexible Luggage Because of demand for Door 2 Door services, Please be considerate to other users with the the more flexible you are with your days and amount of shopping or luggage you take onto a times of travel, the more likely we will be able Door 2 Door service. The amount of luggage or to take you. Let us know how flexible you are shopping that can be carried is at the discretion when you make your booking. of the driver. How to cancel a booking If you find you need to cancel your journey all you need to do is contact us by calling 01709 517 100. This allows us to offer the journey time to somebody else. 6 7 Customer Care Helping Out Our vehicles Becoming a volunteer All minibuses operated by Door 2 Door allow If you would like to help provide Door 2 Door easy access, and can carry most wheelchairs services, volunteer drivers are always welcome. and some mobility scooters. When registering There are opportunities to drive minibuses or please ask if your wheelchair or scooter is your own car. Full training is provided and out-of– suitable. All Door 2 Door buses are fitted with pocket expenses are paid. If you are interested wheelchair securing systems to enable users to contact your local Door 2 Door operator. stay in their wheelchair for the journey. Mobility Scooter users will be expected to use a standard seat and seat belt, and their scooter will be carried separately. Our drivers All Door 2 Door drivers are trained to the requirements of the nationally recognised Minibus Driver Awareness Scheme and are fully checked through the Disclosure and Barring Service. Drivers can provide assistance to and from the passenger’s door, and all our paid drivers are trained in First Aid. 8 9 Other information Christmas and Bank Holiday travel Door 2 Door does not operate on Christmas Day or New Year’s Day. On other public holidays, arrangements will vary by operator. Please look out for information on the minibus, or contact your local operator. Change of address If you change your address, please let the operator you are registered with know. Tell us what you think We hope that all Door 2 Door staff are polite and friendly. If you have a comment or complaint about our services, please let us know. You can contact us directly on 01709 517 100, or ring Traveline on 01709 51 51 51, write to SYPTE, 11 Broad Street West, Sheffield S1 2BQ, or use a Travel South Yorkshire Customer Comments Form. Your information The information you give on your application form will be used for internal purposes only. It will not be transferred to or viewed by any other individual or organisation outside the Travel South Yorkshire partners responsible for Door 2 Door transport without prior written consent of the individual concerned. 10 11 12 Group Travel Group Shopper Bus Dial-a-Ride Service Operating times and Operating fares please call please call outmore, find To advance. in to peoplepaying fare adiscounted which offers scheme fare ‘CT Saver’ offer a Transport Community Rotherham services. on Door 2 valid not are passes fares concessionary that regret We 517100 01709 Club, phone and Bus Link,HospitalLink Care Car Dial-a-Link, Community Scheme, For 01709 517100. 01709 week a 7 days 13 -21 on pages timetable See service No Sunday 0900 –1700 Saturday 0800 –2230 Friday to Monday Operates for fares and further information fares for Minimum charge permile Cost perhour Cost fare Return Single fare 6miles Over to 6miles 4.1 to 4miles 2.1 to 2miles Up Fares £20.00 £1.00 £1.50 £1.50 £1.00 per mile plus 25p £2.50 £2.50 £2.00 £1.50 Shopper Bus timetable From To Day Arrive Return From To Day Arrive Return Aston-cum- Crystal Peaks Tuesday 1130 1330 Brampton Tesco Wath Wednesday 1015 1245 Aughton Rotherham Friday 1000 1200 Brampton Rotherham Tuesday 1000 1215 & Parkgate en le & Parkgate Morthen Blackburn Rotherham Tuesday 1115 1315 Worksop First & Third 1100 1300 & Parkgate Wednesday Rotherham Friday 1000 1230 Morrisons Bramley Thursday 1000 1215 & Parkgate Brecks Rotherham Monday 1100 1330 Bramley Rotherham Monday 1100 1330 & Parkgate & Parkgate Morrisons Bramley Wednesday 1100 1400 Morrisons Bramley Wednesday 1100 1400 Brampton Morrisons Tuesday 1030 1330 13 Cortonwood 14 From To Day Arrive Return From To Day Arrive Return Brinsworth Rotherham Monday 1000 1230 Catcliffe Rotherham Monday 1000 1230 & Parkgate & Parkgate Morrisons Catcliffe Wednesday 1045 1245 Morrisons Catcliffe Wednesday 1045 1245 Brookhouse Morrisons Bramley Thursday 1215 1330 Clifton Rotherham Monday 1130 1400 & Parkgate Dinnington Friday 1100 1315 Asda Dalton Thursday 1115 1245 Broom Rotherham Tuesday 1145 1430 Dalton Rotherham Monday 1145 1415 & Parkgate & Parkgate Morrisons Catcliffe Wednesday 0945 1145 Asda Dalton Thursday 1000 1145 Canklow Rotherham Monday 1000 1230 Dinnington Worksop Second 1200 1400 & Parkgate & Fourth Wednesday Morrisons Catcliffe Wednesday 1045 1245 Morrisons Bramley Thursday 1000 1230 Carr Morrisons Bramley Thursday 1215 1330 Dinnington Friday 1145 1415 Dinnington Friday 1100 1315 From To Day Arrive Return From To Day Arrive Return Duke of Rotherham & Tuesday 1145 1430 Firbeck Rotherham & Friday 1100 1330 Norfolk Parkgate Parkgate Morrisons Catcliffe Wednesday 0945 1145 Flanderwell Rotherham & Monday 1145 1415 Parkgate East Dene Rotherham & Monday 1130 1400 Parkgate Asda Dalton Thursday 1000 1145 Asda Dalton Thursday 1115 1245 Gildingwells Crystal Peaks Tuesday 1000 1200 Eastwood Rotherham & Monday 1130 1400 Worksop