June 14 2017 I No. 2449 Southern Africa’s Travel News Weekly

Special cover commemorating 50 years of flying

TRAVEL NEWS WEEKLY Air Mauritius celebrates

Air Mauritius is set to debut the first of its six new A350-900s on major routes, including Mauritius to , on November 18.

TNW8175SD NOTE FROM CARLA

50 and fabulous! Air Mauritius celebrates 50 years of South Africans to paradise than any Air Mauritius has also added two flying on the 14th of June 2017. other leisure program in the country. Airbus A330-900neo aircraft to its The company has played a major role current order of the six Airbus in our lives for half a century while Our partners A350-900 aircraft. Furthermore, fulfilling its mission as the national Air Mauritius is upgrading the cabin airline of Mauritius. 50 is indeed a huge milestone that interiors of its existing fleet with a Air Mauritius was established in June translates into hard work, perseverance view to meet customer expectations 1967 and its first flight took to the skies and true success. This has all been and to consolidate its status as the on the 13th of September 1972 with a achieved because of the entire value leading regional airline. Piper Navajo to Rodrigues. chain that makes our business We are delighted that the Today Air Mauritius flies to 27 successful and our customers our A350-900 will be flying to South destinations across the European, heartbeat. I would like to thank Africa with the first flight African, Asian and Australasian the travel trade, our tour operators, expected in November 2017. continents. corporate customers, Kestrelflyers and This is very exciting news valued employees for their passion and and we certainly want all African growth commitment over the years. our loyal and valuable partners to experience I am very proud to say that Air Mauritius New beginnings our new island in the sky. has invested in and affected a growth Thank you for your strategy on the African continent. Today, Over and above our Big 50, Air ongoing and invaluable we fly to Johannesburg, , Cape Mauritius is celebrating a year of growth support over the Town, Maputo, Dar es Salaam and and further investment. In 2017 Air years and making Air Nairobi. Mauritius will take delivery of its Airbus Mauritius a carrier of has been instrumental in A350-900s. The A350-900 product choice and excellence! generating incremental revenue through allows Air Mauritius to enjoy operating establishing long-term partnerships and efficiencies and technological innovation, Warm regards, friendships. Our Travel Smart Program while offering an excellent passenger was born in 2010 and has taken more experience and greater comfort. Carla da Silva

The Air Mauritius Johannesburg team celebrates 50 years of flying.

Wednesday June 14 2017 QUICK READ FOR DECISION-MAKERS June 14 2017 I No. 2449 SOUTHERN AFRICA’S TRAVEL NEWS WEEKLY

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NEWS REPORT FEATURE STRICTER VISA CONTROLS WORK CONDITIONS SURVEY INDIAN OCEAN DESTINATIONS US launches social media requirement Earning less, the same or more? More affordable Maldives

INSIDE Page 2 Page 5 Page 8

R60 000 cash incentive The big 50! kicks off training 60 000 in cash and completing Travelinfo regular ongoing product several hundred Workshops by the end of July training, most travel agents Rthousand rands worth will go into the draw. will soon reach the peak of incentive prizes will be on The new Travelinfo of five-star status where the table following the launch Workshops system credits they have earned 2400 of Travelinfo’s 24/7 product workshops completed since points over the preceding training classroom this last July. Consultants can 12 months, said Travelinfo’s month. see how many points they’ve divisional head, Linda van Cash draws of R10 000 accumulated by looking at der Pol. a month for six months will their training dashboard found By just completing one start from July. on the home page menu of workshop a month, they will Sixteen suppliers, ranging Travelinfo under “Workshops”. be able to keep this status. Air Mauritius was established in June 1967. The airline from airlines to car hire, have Reports on each “All consortia to which we had it's first flight on September 13, 1972. On June put up workshops which consultants’ progress will have presented the concept 14, the airline turns the big fifty! To celebrate this earn consultants 200 points be mailed to all branch have been enthusiastic milestone, Air Mauritius is offering return flights from for each one completed. managers and consortia about the idea of on-demand Johannesburg to Mauritius for R5 650 inclusive of taxes. Agents can earn up to 50% managers every month. training in easy modular form. The fare is valid for travel till November 30 (excluding bonus points for completing From August, the number of Product knowledge is vital school holidays) and is subject to availability. Pictured, a workshop that is one of points needed to be included for the future of the industry ready to party, are (from left) Carla da Silva, regional their travel groups’ preferred in the cash draw will be and most have indicated they manager for Southern Africa and Latin America, and suppliers. increased each month by 200 will be making it part of their Wouter Nel, sales and marketing manager for Southern All consultants that have points until it reaches 2400. consultants’ key performance Africa of Air Mauritius. Photo: Shannon Van Zyl accumulated 1400 points The idea is that through areas,” she said.  Govt business – Treasury responds to “agents’ concerns”

Taryn Nightingale Agent A asks: What became provision for a framework released in April. Agent D asks: How many of the National Tender? contract (where a tender The recommendations departments have actually IN A BID to get clarity on It was scrapped and goes out to market and serve as guidelines, which adopted the use of lodge issues regarding the National replaced by “minimum bid then top bidders form part departments must incorporate cards? Travel Policy and the tender specifications” which are of a framework of which into their own policies. From Treasury can merely advocate process for TMCs that Treasury’s guidelines to tenderers must select October 1 this new policy the use of lodge cards, but wish to service government how departments should go potential bidders). must be enforced. cannot enforce it. Legislation departments, TNW held out to tender. Departments in the PFMA gives the an exclusive interview with Agent B asks: What about the Agent C asks: How far need to have the flexibility to decision-making power to the Treasury last week. National Travel Policy? has Treasury come with tailor their tenders according accounting officer of each TNW asked agents to Departments have until standardising payment to their travel needs. Also, department on how payments submit the questions and legislation in the Public September 30 to adopt processes? must be fulfilled. issues they wanted Treasury Finance Management Act Treasury’s recommendations Treasury is still in the process to address. (PFMA) doesn’t make outlined by the framework of doing this. To page 2

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Book your 2018 Japan US tightens visa requirements Cherry Blossom Tour now! HE US government has “Any additional visa see travellers favouring approved plans to ask restrictions will always have destinations which have TUS visa applicants for a discouraging effect on a simpler visa application details of their social media prospective travellers. When process,” she adds. use backdating five years. the UK introduced visas for Other industry players Authorities can request email SA travellers a few years ago, say some travellers will addresses, phone numbers we saw a massive drop in welcome the added • China • Tibet • Nepal • Vietnam • Cambodia • Laos and 15 years of biographical numbers to the UK.” security. “Whilst perhaps • Myanmar • Japan • India • Sri Lanka & beyond information via a new She adds that the US is not controversial, every country Contact details: Tel: 010 001 9998 | [email protected] questionnaire, Form DS-5535. a hugely popular destination has a right to protect its wendywutours.co.za The rule applies to for SA travellers currently as borders. This policy should TNW7762 “immigrant and non- the distance is a deterrent. do exactly as intended and immigrant visa applicants Megan D’Arcy, product make it more difficult to enter ® who have been determined to manager USA of kulula the US for those that have Rubes By Leigh Rubin warrant additional scrutiny in holidays, says she doesn’t questionable track records,” connection with terrorism or foresee an immediate drop says Jonathan Gerber, other national security-related in leisure travel to the States director of TAG Travel. visa ineligibilities,” the State as the additional information Vicky Steinhard, product Department said. Only about appears to only be required manager of Pentravel, agrees 0.5% of visa applicants are for people who do not pass and says: “These checks expected to be affected by the initial vetting process. should make it safer for the rule. “Should a stage be reached tourists travelling to the US. The new restrictions could where these (and other I feel the impending laptop impact travel from SA, says possible new requirements) ban may affect travel choice Theresa Szejwallo, md of become compulsory for more heavily, both the leisure The Travel Corporation. all applicants, we could and corporate markets.”  Govt business – Treasury responds

From page 1 At the time of contracting Treasury has good faith Agent E says: Departments agents can stipulate what the that departments have don’t pay within 30 days as SLAs should be, if charging competent people in stipulated in the PFMA. What for duplicate invoicing is one decision-making positions. monitoring tools are in place of them, agents must state In its bid specifications, to ensure compliance? that. “It is up to the TMC to a comprehensive list, govern their relationship with including service indicators Late payments must be the department.” and cost guidelines, was reported to the department’s Agent H: In spite of SLAs, included. Treasury will cfo who then takes it to the conduct a roadshow in June there still aren’t any department’s accounting for departments that need repercussions for travellers officer. Irregular and wasteful further education on bid who misbehave. When Aladdin flies coach expenditure must be recorded specifications and travel on financial statements. Complying with SLAs is the policy. “Treasury is trying to combat responsibility of both the TMC Agent J says: Treasury the issue, but late payment and department and TMCs Founding Editors: removed a revenue stream is an issue endemic to must report any deviance John H Marsh (1914-1996) Leona Marsh (1923-2003) government organisations.” from agents without to the accounting officer of implementing the necessary EDITORIAL Agent F says: I’m waiting for the offending department. TRAVEL NEWS WEEKLY processes to enable agents Editor: Taryn Nightingale [email protected] payment on an account as “Treasury acts only as www.etnw.co.za to serve departments without Features Editor: Sue van Winsen [email protected] old as 2009, because the a regulatory body and if Published by Publisher: Anton Marsh [email protected] major cash flow problems. department says it doesn't communication that Treasury Travel & Trade Publishing (Pty) Ltd Deputy Publisher: Natasha Schmidt [email protected] Departments are aware Printed by Juka Printing (Pty) Ltd Journalists: have its batch of payment sends out isn’t enforced documents. that agents need to Phone: (011) 327-4062 Dorine Reinstein Michelle Colman it cannot be held liable.” Treasury is also developing charge higher fees now Fax: (011) 327-4094 Tessa Marsh Chana Boucher In exceptional cases like and they are willing to pay E-mail: [email protected] a centralised GDS-agnostic Candice May Kristian Meijer this the TMC can escalate these fees. But, Treasury Web: www.nowmedia.co.za booking tool so that it can Photographer: Shannon Van Zyl it to Treasury. Provincial wants to see a reduction Address: Now Media Centre, see which departments are 32 Fricker Road, Illovo Boulevard, Production Editor: Ann Braun departments must escalate in rates. Agents continue it with provincial treasuries. deviating from policy. Illovo, Johannesburg. Group Publisher to book the highest PO Box 55251, Northlands, Agents can contact the David Marsh [email protected] Agent I asks: How certain is allowable rate as opposed 2116, South Africa. Department of Planning, Treasury that departments to getting the best price for SALES Monitoring and Evaluation have the expertise to departments. “Changing Sales Director: Kate Nathan [email protected] at 30daypayment@dpme. assess whether a TMC is this policy was a massive Ad Co-ordinator: Anthea Harris [email protected] gov.za and Treasury at able (financially stable and undertaking and Treasury PRODUCTION 30daypayments@treasury. adequately resourced) to acknowledges that it has Design Head: Dirk Voorneveld gov.za. fulfil its travel account? serious implications for an Subscriptions Agent G says: We often have Or are departments solely entire industry, but we expect Circulation: [email protected] to resubmit invoices, with choosing a TMC based on it to stabilise in the next ridiculous cost implications. service fees? three to four years.” 

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2 n Wednesday June 14 2017 QUICK READ FOR DECISION-MAKERS TNW8172SD NEWS FlySafair introduces new services lySafair will launch new Town-Nelspruit. However, the routes between Durban’s airline chose to launch the FKing Shaka Airport and routes that came in second East London as well as Durban and third place for business and . The first reasons. flights will depart on November Kirby Gordon, head of 27 and tickets are already Sales and Distribution of on sale through the airline’s FlySafair says the airline website. had to consider the demand The launch of these routes to capacity fit (enough Beachcomber’s birthday! follows a survey (see TNW passengers on seats); May 17) that FlySafair efficiency (maximizing the Beachcomber Resorts and Hotels turns 65 this month and to celebrate, it has super specials conducted to determine available flying hours of on offer. Guests celebrating their 65th birthday this year, who book and travel between now public appetite for potential the aircraft and crew), and and September 30, will get 35% off all room categories (except family units and villas) at routes. The survey included take-off and landing slots as any Beachcomber Hotel. The discount is applicable to adults sharing a room. Children sharing the Durban-East London and determining factors when Durban-Port Elizabeth options deciding which routes to (subject to rooming rules) stay and eat free. Plus, guests get 11% off purchases from the along with Nelspruit-Cape launch. Beachcomber boutique range of products during June. Pictured are (from left) Lauren Blaine, Town, Durban-George, Cape “The interest in the Cape Vladi Malkiewicz and Nikki Briant, Beachcomber sales executives. Photo: Shannon Van Zyl Town-, Lanseria- Town-Nelspruit route is very Bloemfontein and Lanseria- encouraging and we’ll certainly . keep looking into it too,” he To the point The winning route according adds. The new routes will be to the survey, with a majority operated using a Boeing of 54% of the votes, was Cape 737-400 with 165 seats.  Legacy Hotels and Resorts has increased its bandwidth and now offers guests unlimited WiFi. The unlimited WiFi is available at The Michelangelo Hotel, Michelangelo Towers, Raphael Penthouse Suites, DaVinci Hotel and Suites, Centurion Lake Hotel, The Commodore Hotel, PortsWood Hotel and Swakopmund Hotel and Entertainment Centre. adds more flights to Cape Town AIRLINK has increased its 15h00 to arrive at Nelspruit flight frequency between Cape KMIA at 17h15. The return Town and Maun. The airline flight leaves at 17h35 to will also up services between reach Cape Town at 20h00. Cape Town and Nelspruit next From the same date, Airlink month. will operate its new Cape Effective June 6, the airline Town-Victoria Falls service flies daily between the (see TNW March 15) every Mother City and Botswana’s day except Saturdays. The Maun, with additional flights flights will depart Cape Town operating on Tuesdays and International at 08h30, Thursdays. Flights depart arriving at Victoria Falls Cape Town at 10h35 to arrive International at 11h15. Return in Maun at 13h05. flights will depart Victoria Falls Effective July 2, the airline at 11h45, arriving in Cape will add a second service out Town at 14h40. of Cape Town to Nelspruit, In February, the carrier also operating daily except launched daily return services Saturdays. The additional between Cape Town and flight will depart Cape Town at Pietermaritzburg. 

To the point

Construction at the Pinnacle Tower, which will house the Hilton Nairobi Upper Hill, has begun. The new Hilton is scheduled to open in 2020. At 300m tall, the Pinnacle Tower will be the tallest building in Africa. It is 16km from the Jomo Kenyatta International Airport. The Hilton Upper Hill will occupy 45 storeys of the building, offering 225 rooms. Upper Hill’s facilities include an executive lounge and five food and beverage outlets, including a poolside bar, speciality smokehouse and grill restaurant. The tower will also have a 70-storey mixed-use wing, which will include a residential, retail and entertainment complex. The tower will cater to the middle and high-end luxury hospitality market. TNW8178SD

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4 n Wednesday June 14 2017 QUICK READ FOR DECISION-MAKERS No 4 in a series of TNW EMPLOYMENT CONDITIONS SURVEY 8 reports Being paid less or more Commission-earners versus non-commission earners 60  Commission earner than other agents?  Non-commission earner 50

Anton Marsh’s fourth report on the TNW survey that 40 explores agents’ work conditions. This week he evaluates

how satisfied travel agents are with what they earn. % 30

HE survey asked respondents experience, believe their salary to 20 if they think their salary is be higher than others’ with the same less, the same, or more than experience. Their colleagues, who T 10 consultants with the same level of have over 20 years’ experience, are knowledge and expertise. four times more likely to feel that their 0 Few consultants that are new to package is better than what other, My salary is less My salary is the same My salary is more the industry, with less than 2 years’ similarly qualified people are paid. Perception of salary compared to market by experience Commission-earning agents are quite commission earners. confident that they are earning the Of the 691 consultants that 70% same or more than their colleagues answered the question, the with the same level of experience. consultants earning commission  My salary is less 69% feel they earn the same or were more than twice as likely to  My salary is the same 60% more compared with 46% of non- feel they earned more than their  My salary is more commission earners. The percentage colleagues (18,3%) than the at 69% is 50% higher than the non-commission earners (8,1%) 50% percentage of 46% among non- that felt the same way. Perception of salary compared to market by region 40%  My salary is less

%  My salary is the same 50 30%  My salary is more

40 20% 30

10% % 20

0% Less than 2-5 5-10 10-15 15-20 More than 10 2 years years years years years 20 years Experience 0 Gauteng KwaZulu Natal Western Cape Among the 981 participants in the results were significantly different: Region Industry Employment Conditions 19,1% of these respondents felt Survey undertaken by TNW in March, they were getting more than others Travel consultants living at the coast percentage (11%) of consultants in 772 people working in travel agencies with the same level of knowledge are the most content, especially in Gauteng. responded to the question. and experience. the Cape. People working in KZN agencies have Only 4,8% of 84 people with A rude shock awaits the next The percentage of respondents the highest percentage of agents who less than 2 years’ experience felt bracket (two-five years’ experience) in the Cape that feel their salary perceive their salaries to be neither their package was more than other when the 65% percent of agents who is more than other consultants is higher nor lower than their colleagues consultants with the same level of thought they were paid a market rate, 19,3%, which is 75% higher than the with the same level of experience. experience. However, when compared plummets to 31% and the number who with the 204 respondents with more thought they were paid less than the than 20 years’ experience, the market rate, soars from 30% to 55%. Next week: What is happening with educationals?

12 x Workshops = 5 Stars = Automatic entry to monthly Travelinfo draw for *R10 000 for 6 months = R60 000 Under the new Travelinfo Workshops you get 200 points for every Workshop completed. When you accumulate 2 400 points within a 12 month period the 2 400 points translates into 5 STARS. All 5 Star agents will go into the monthly *R10 000 cash draw starting July until end of the year. Go to your personal Dashboard on Travelinfo Workshops. You have already been credited with Workshops completed in the last 365 days. * Subject to Tax. Visit: www.travelinfo.co.za

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QUICK READ FOR busiest people Wednesday June 14 2017 n 5 NEWS New SAA ceo by BidTravel moves house mid-June – Treasury EFORE mid-June 2017, contracts signed as there isn’t anyone recommended candidates for to take responsibility. The old contracts Bthe ceo position of SAA will be are reluctantly being honoured submitted by the board for Minister and payment is done months after Malusi Gigaba’s consideration, National deadline.” Treasury told TNW. The recommended Minister Gigaba has said he ‘has full candidate will then be presented to confidence’ in the ability of the SAA Cabinet. board to turn the airline around. He The process of appointing a new ceo added he would look at filling the ceo has taken more than a year, with Musa position with someone who has aviation Zwane acting in the position since expertise. November 2015. According to the travel By the end of June 2017, SAA will trade, the absence of a permanent ceo also submit its revised turnaround has had a damaging effect. strategy. A spokesperson for Treasury BidTravel is moving its offices to 26 Girton Road, Parktown. So far, “We don’t know who to speak to told TNW: “The existing turnaround HRG Rennies Travel has moved to the first floor and HWT, mymarket. at SAA and no one is empowered to plan is being revised and revalidated. It com and BidTravel have moved to the second. The next lot of brands make decisions. We don’t believe that forms part of SAA’s five-year corporate that are scheduled to move will do so by the end of June. Pictured is decisions are made for the benefit of plan and will be submitted by SAA at Lidia Folli, ceo of BidTravel. Photo: Shannon Van Zyl the airline and the lack of direction is the end of June 2017.” eroding its market share,” says Ramon Treasury remains tight-lipped on Geldenhuys, ceo of 360 Degrees Travel. a possible merger between SAA, Inge Beadle, manager of Corporate SAX and and the possible To the point Travel Services, agrees and says agents introduction of an equity partner. “The get little trade support. “Even though study undertaken by Bain and Abacus MSC’s new ship, the MSC Seaside, will be christened in December and is scheduled the sales reps are quick in answering in this regard has been completed to operate in the Caribbean. Seaside will offer two itineraries. The first calls at San their mails, the airline itself ignores and the next steps are for National requests or reacts with negative Treasury and Department of Public Juan in Puerto Rico; Philipsburg on Saint Maarten; and Nassau in the Bahamas. The answers.” Enterprises to review the options and second itinerary calls at Ocho Rios in Jamaica; George Town in the Cayman Islands; According to Inge, SAA has still not recommendations to allow an informed and Cozumel in Mexico. Guests can combine the two and spend 14 nights cruising finalised any new contracts for this decision to be taken on how to the western and eastern Caribbean. year. She says: “One can’t get any new proceed,” a spokesperson told TNW. 

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6 n Wednesday June 14 2017 QUICK READ FOR DECISION-MAKERS NEWS

Tsogo Sun head resigns Corporate BnBs – book online

SOGO Sun announced that real estate investment trust, Dorine Reinstein key feature that will be released its ceo, Marcel von Aulock, Hospitality Property Fund, to on the platform is the capacity Twill resign at the end of June compete with property rivals WORKTRIPPER, an online for travel managers to book on after six years in the position. and create value for its hotel accommodation booking behalf of others, using our search Marcel took over as ceo of business. platform designed specifically function, filters and negotiated Tsogo Sun in September 2011 Jacques, who has long been for the South African business rates.” and has been with the company considered Marcel’s natural traveller, launched in May. “Soon, we also want to enable since 1999. successor, will be taking over at Says Claire Butterfield, the trade to earn commission Jacques Booysen, current md of a time when Tsogo Sun is looking marketing manager of WorkTripper: when making bookings via Tsogo Sun, will take over as ceo to buy more hotel assets in the “We have the backing of our WorkTripper,” adds Claire. from July 1. UK through International Hotel parent company, TravelGround, All WorkTripper establishments During Marcel’s time as ceo, Properties Limited, a European which has been in the online are given a business-readiness Tsogo Sun bought a controlling hotel investment firm in which it accommodation booking business score, calculated using factors stake in the hospitality-focused holds a 25% stake.  for over nine years.” such as WiFi-availability, instant Claire explains WorkTripper bookings, a flexible cancellation helps connect business travellers policy and guest reviews. with business-ready guesthouse Establishments that score highly Runway revamp at CPT airport accommodation across South in the business-readiness ratings Africa, with access to over receive a special WorkSmart inches forward 12 000 establishments. “Over accreditation. 1500 of these establishments Travellers that review their THE Department of Environmental TNW last reported that the offer business rates pre- stay are awarded 5% of its Affairs (DEA) has authorised the preliminary design has been negotiated by WorkTripper,” value in TripCoins, which can be proposed runway realignment at accepted but the environmental she says. redeemed on any future trips, Cape Town International Airport as impact assessment approval was According to Claire, WorkTripper says Claire. well as associated infrastructure awaited. is for business travellers for WorkTripper differentiates itself planned for the airport. The authorisation granted by the whom a travel agency or in-house from Airbnb through its high-touch The realignment will allow the DEA included extensions to and travel group is too costly and customer service offering: “We airport to accommodate A380s realignment of the runway and where the available leisure options have an agent dedicated to and is expected to entice more associated infrastructure such are not ideal for business stays. every booking, and our call centre international airlines to fly direct as aircraft parking stands and She says WorkTripper hopes is open until midnight, 365 days into Cape Town. taxiways.  to work with the trade too. “One a year.” 

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QUICK READ FOR busiest people Wednesday June 14 2017 n 7 Destinations While Mauritius remains the most popular option in the Indian Ocean region for South African travellers, other islands and coastal areas are showing promising growth. Mandy Watson reports. Maldives gets more affordable ITH its pristine says that the Maldives is communications manager still extremely small,” has always been on the beaches and definitely becoming a more for agrees she adds. pricey side, but there are Wturquoise ocean, the affordable option for South and says kulula holidays destinations that sell for a lot Maldives was one of those Africans. “The top supporting has been contacted by hotel Access woes more that still attract South destinations that travellers market to the Maldives, groups and resorts in the The lack of a direct flight African travellers.” aspired to visit, but which the Chinese, has seen a Maldives to explore business service between South Africa Luane agrees and says: few could afford to travel to. significant decrease in travel opportunities. “Some of and Malé in the Maldives has “Obviously, with no direct But, more attractive pricing to the destination. Europe has these hotels and resorts have contributed to the low number flights from South Africa and has opened the Maldives up also seen a slight decline. never dealt with the South of South Africans travelling to a longer travel time, the stay to more travellers, and can Combined with the growing African market before. It is the destination, says Alexis is usually longer than some be attributed to a drop in popularity of live-aboards in clear from our discussions Bekker, head of sales and of the other destinations traditional key global source the Maldives, particularly that the European market has marketing: Africa for LUX* available and this has an markets as well as increased amongst the diving fraternity, dropped off quite considerably Resorts and Hotels. impact. We are still excited competition between resorts. the number of bednights in for several reasons, and this “What has made the about the potential growth Sue Howells, sales and hotels has been negatively is creating opportunities for Maldives difficult to sell of the Maldives though and marketing manager of African impacted and many resorts more affordable packages is almost less to do with see it as a great destination, Synergy, which represents are releasing more tactical to lure the South African price and more to do with provided the current Constance Hotels and offers to encourage sales.” market. However, the base of not having a direct flight,” opportunities prove to be Resorts in South Africa, Luane Lavery, brand travellers from South Africa is she says. “The destination sustainable.” Fierce competition amongst hotels The competition between market. “Our financial remained static.” high-end, five-star deluxe investments in the The reduction in pricing resorts coupled with the Maldives are extensive certainly makes the difficult global economic and we believe will Maldives an increasingly situation has seen resorts generate the required ROI attractive option for South looking to other markets, and market share despite African travellers, but like South Africa, to regain the price dropping that the Sue warns that agents sales. destination has seen.” should spend a bit of time Alexis says while World Leisure Holidays researching entry-level competition between markets a select group package inclusions before resorts is fierce, LUX* of four- and five-star offering them to clients. South Ari Atoll underwent resorts in the Maldives. The quality and variety an extensive refurbishment Cathie Bester, marketing of all-inclusive packages last year, re-opening in manager of World Leisure varies greatly, she says. September 2016. The Holidays, says, “The “Constance Moofushi, group also plans to open Maldives is an exclusive for example, offers 130 its second resort in the product, not a mainstream bottles of wine from Maldives – LUX* North one. People who are around the world in its Male Atoll, later this year. looking for an island Cristal Package, versus She says LUX* is holiday in paradise opt some of the entry-level confident its product to travel to the Maldives. packages which limit the offering meets the needs Our numbers into the inclusions to one or two of its high-end target destination have house wine options.”

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8 n Wednesday June 14 2017 QUICK READ FOR DECISION-MAKERS TNW8174SD TNW8174SD Indian Ocean Destinations

Seychelles offers barefoot luxury appeal. More South Africans consider Seychelles SEYCHELLES has seen Targeted marketing Uncommercial appeal the beaten track’ ‘staying on your incredible growth in the campaigns have played Tour operators and type of holiday. It own island’ box on number of South Africans an important role in this accommodation suppliers are also appeals to bucket lists.” visiting the island, with growth, says David. Two reporting the same positive those who like consistent increases dating years ago, Seychelles growth. Cathie Bester of to explore their New markets back from 2010 onwards. Tourism launched the World Leisure Holidays says chosen holiday David says that it’s This is according to ‘Affordable Seychelles’ Seychelles Tourism and destination as well mainly the leisure David Germain, Seychelles campaign with the aim are doing a as those who seek market travelling Tourism Board director: of educating South great job of promoting the peace and privacy to the Seychelles. Africa and the Americas, Africans about the varied destination. “The Seychelles for rejuvenation “We only started who says: “We tap into the accommodation options is not as commercial as purposes. talking to the market that has previously available in the archipelago. Mauritius and more unspoilt. “Our clients “We tap into business and travelled to Mauritius and Air Seychelles works with the It’s still a relatively new are split between the market that MICE markets is looking for a new Seychelles Tourism Board to destination for us as we’ve those who prefer has previously last year. Up to experience. educate the trade through only been selling it for 18 to to remain on two years ago “We have seen positive workshops. 24 months.” Sainte Anne island travelled to there were no increases in passenger “We have proven that Joanne Visagie, sales and those who Mauritius and is professional numbers from Africa for the Seychelles can satisfy and marketing manager of want to venture business facilities past six years. South Africa all budgets,” says David. Beachcomber Tours, also out and explore looking for a new available, but is a main source market “We believe the number of believes the uncommercial other islands each experience.” since groups out of Africa, and 13 000 South Africans visiting the appeal of Seychelles is day,” she says, David Germain like Savoy and passengers travelled to the Seychelles will continue to behind the positive travel adding “The fact Kempinski islands from South Africa last increase. Year on year, we are trend. “Seychelles appeals that Sainte Anne is on its own opened properties in the year. This is compared to only already seeing an increase of to clients who are willing to island has super barefoot Seychelles, these facilities 5 500 in 2010,” he adds. 17% over 2016.” pay a supplement for an ‘off luxury appeal and ticks the have been introduced.” Did you know? Active travellers flock to Réunion In February, Air Seychelles and announced a new codeshare on the Durban-Mahé route, with the first direct flight SHOWING impressive destination,” adding that the hotels on the island and is growth, Réunion has already island appeals mostly to a due to open a third in 2018. out of Durban landing on the island on March 30. recorded a 72% increase in specific audience looking for “The destination was largely the number of South African an adventurous holiday. unexplored by the South tourists this year compared The island offers an African market until about to 2016. excellent nature-focused three years ago, partly due Hélène Bezuidenhoudt, experience, with 42% of its to the difficulties in getting a director of Atout France surface area being declared visa, but it has so much to in South Africa, which part of a national park. The offer. Where else in the world, also coordinates Réunion range of outdoor activities apart from Hawaii, can you Tourism’s initiatives in available includes paragliding, snorkel in a lagoon, kayak South Africa, attributes the kite surfing, mountain in a glass bottom boat, take popularity of the island to biking, hiking and canyoning, a helicopter flip around the the island’s visa-free status amongst others. island, go for a walk on an for South Africans and close “Réunion hosts the World active volcano, explore the proximity, with it being just Competition of Paragliding lava tubes and be back at a four-hour flight away from (PWCA), a mountain your hotel for sundowners in Johannesburg. ultramarathon (The Grand the evening,” says Alexis. “Réunion is France, island- Raid) and mountain An representative style,” says Hélène. “Its bike downhill marathon says that the loads out of nature, culture and friendly (Megavalanche)” says South Africa have picked up people are the main assets,” Hélène. nicely since last year, with she says, adding that the “South African travellers primarily leisure travellers island is family friendly and a often seek out adventure, visiting the island. The airline destination for adventurous looking for something new works closely with the travel and curious travellers. and exciting. This is where industry, conducting training World Leisure Holidays’ Réunion Island comes in as sessions and workshops to Cathie Bester says, a great option” says LUX* educate the trade about the “Réunion Tourism is doing Resorts’ Alexis Bekker. LUX* destination and routes to incredible work promoting the Resorts currently has two get there. TNW8161SD

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10 n Wednesday June 14 2017 QUICK READ FOR DECISION-MAKERS World Leisure Holidays is offering guests staying at Ambre, Long Beach and Sugar Beach the chance to explore the island of Mauritius by providing them with complimentary access to a driver/guide for the day. Ramesh Jeenarain, md of World Leisure Holidays (pictured), says Mauritius remains the most popular island destination for this will provide guests with South Africans. Photo: LUX* the opportunity to plan their excursions and create their own itineraries. The service will be Mauritius still a available until September 28, mainstay destination 2017. Photo: Shannon Van Zyl TOUR operators specialising continues to see consistent Send your clients on an Awaycation! in Indian Ocean travel agree; growth in passenger numbers Mauritius remains the most into Mauritius. Luane Lavery popular island destination for of British Airways says, “It South Africans. will always be a mainstay Joanne Visagie of destination for us.” Collaborative efforts pay off Beachcomber says, “Mauritius World Leisure Holidays is still a great destination and also regards Mauritius as Since its launch in South to accommodate stopover The group is proud of extremely popular with great a mainstay market. Cathie Africa, Beachcomber Tours passengers en-route to its Mauritian identity. value for money, amazing Bester says the company has been a key contributor Australia from South Africa, Beachcomber’s new logo will inclusions, regular short flights is always looking for ways to Mauritius’s popularity. the group now owns eight carry the signature '65 years daily, temperate weather to give customers what she Together with Air Mauritius, resorts in Mauritius - a crafting the Art of Beautiful'. conditions and a coral reef refers to as “more island”. the two companies have leap of faith at a time when Terry Munro, Beachcomber protecting the coastal waters.” To this end, World Leisure invested substantial Mauritius only received Tours md, says, “Our hotels Alexis Bekker of LUX* Holidays recently introduced resources to make Mauritius about 1 800 visitors a year are of such a high standard agrees. “It really does take the new value-add of a driver/ the idyllic dream holiday certainly paid off. and are loved by the South a lot to beat the value that guide for the day at some destination that it has Beachcomber attributes African traveller. We have Mauritius offers. It’s only of its properties. “Exploring become. much of its success to its spent many years training four hours away, has no the island has always been Beachcomber Hotels & staff, regarding them as the travel industry in our visa requirements or health popular,” she says, “we Resorts opened its first hotel pillars who have helped to products. Our sales team is restrictions and enjoys daily want to make it as easy as in Mauritius in 1952, and shape Beachcomber’s spirit constantly on the road and air access from two major possible for our guests to celebrates 65 successful and who have supported we have hosted many agents airlines.” see the rest of Mauritius,” years next month. From that its key role in the economic in our hotels.” Kulula holidays also she adds. first hotel, which was opened development of the country. To page 12

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QUICK READ FOR busiest people Wednesday June 14 2017 n 11 Indian Ocean Destinations

From page 11 proposition that “enables Air Mauritius, which celebrates and encourages more South its 50th birthday this year, has Africans to travel to Mauritius also played an integral role in because there is more value Nosy Be, Madagascar. Photo: MadagasCaT Charters and Travel the growth of the destination for money all year round on in South Africa. Carla da this programme,” says Carla. Silva, Air Mauritius regional Two kids under 12 years fly Emerging coastal destinations manager: Southern Africa and free, business class lounge Latin America, says “Mauritius access is included and remains the number one excess baggage is permitted gain ground leisure destination to many along with a free golf bag. South Africans and a second Beachcomber’s Mauritius WHILE not as mainstream adds a second weekly flight. traditional Indian Ocean home to many.” product includes free as some of the other Indian “Travellers are learning more islands like Mauritius accommodation and meals Ocean destinations, Africa’s about Madagascar every and Zanzibar.” Popular Constant promotion for children under the age coastal areas and islands day, and are being reassured resorts include Diamonds The operator and airline of six throughout the year still rely heavily on South that it is safe to travel there Mequfi Beach Resort on have both spent a significant (subject to maximum capacity African business. and that it is an exciting and the northern coast at amount of time and effort per room category), as well According to Constance fresh destination.” Pemba, Castelo Do Mar promoting the destination as for children under 18 Hotels and Resorts, the at Inhambane and White to the travelling public. for a specified period when group’s biggest growth has East African appeal Pearl Resort at Ponta “Beachcomber has created sharing with parents in double been to its Madagascar Thompsons Holidays says Mamoli on the south coast, huge public awareness accommodation. property, Constance it is seeing increased which is easily accessible through various media, Additional benefits for Tsarabanjina, a private interest in both Mozambique from KwaZulu Natal. The promotions and our website,” repeat guests and long-stay island an hour’s boat ride and the Kenyan coast. improvement in road says Terry. “However, the key specials as well as wedding, away from Nosy Be. Most of “Mozambique is gaining conditions has resulted in contributing factor in growing honeymoon and anniversary the interest has come from popularity as a high-end road trips to Mozambique our market is the high-quality specials have all contributed honeymooners, attracted destination with unspoilt regaining their popularity. product that Beachcomber to making Beachcomber’s by the resort’s all-inclusive beaches and crystal clear “We have also seen an has created, offering quality Mauritius product a popular rates. waters, says John Ridler, pr upswing in demand for accommodation and excellent one. On top of all of that, With Airlink operating a and media manager, who resorts in Mombasa, Kenya” restaurants with various any guests who are also weekly direct flight between adds that it is sought after says John. “The coast cuisine choices, plus water celebrating a 65th birthday Johannesburg and Nosy Be, by sun worshippers, divers, from Mombasa to Malindi sports in the magical setting this year, will be able to take access to the destination is snorkellers and anglers. is known for its pristine that Mauritius offers. advantage of a 35% discount easy, says Sue Howells of “The destination is also beaches and the warm water In 2010, Air Mauritius on the land package portion African Synergy, who says a perfect foil for those who is popular with divers and launched its Travel Smart of their stay during the in high season, the airline have already visited the snorkellers.” Program, a leisure value anniversary period.

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TNW8179SD 12 n Wednesday June 14 2017 QUICK READ FOR DECISION-MAKERS TNW8179SD Indian Ocean Destinations FAM Trip Experience Travel Counsellor Angela Symons spent three nights and four days exploring Réunion Island with World Leisure Holidays as part of a combined Réunion/Mauritius educational. In Réunion, she had one night each in St Denis, the Villa Delisle Hotel in Saint Pierre and Relais Hermitage Hotel in St Gilles. Expectations most active volcanoes, Cirque Mauritius. I had been on an educational de Cilaos, the viewpoint at Le A definite highlight was the with World Leisure Holidays Piton Maido and the Saint Paul visit to Piton de la Fournaise, previously, but jumped at the Market. which erupted as recently as chance to visit Réunion as it is February this year. The terrain an up-and-coming destination Trip highlights on the way was quite unsual; The group enjoys the view of Cilaos. and I’ve always wanted to visit Now that I have seen the at first it’s desert-like with Pierre with the locals at 05h00 adventurous and active the island. Air Austral was island, I can’t understand why only a few plants, then it’s like was an unexpected delight and traveller as well as those great and while the itinerary Réunion is not a best seller in travelling through a Martian a totally refreshing way to start who want to travel at a more was jam-packed, I was excited our market. It’s a gem of an landscape with red sand and the day. The three Cirques leisurely pace. that we would see Piton de la island waiting to be discovered the crater in the middle. (Cilaos, Salazie and Mafate) on  The local cuisine is a mix of Fournaise, one of the world’s and is totally different to A sunrise swim in Saint Réunion Island were formed by French and Creole and really centuries of erosion and are a tasty. Although priced in euro, must-see. Each one is slightly there is a wide selection of different and we did a tummy- little restaurants and even turning drive through 420 cabanas on the beach as well bends into Cirque de Cilaos. as local options to eat at to The view was spectacular and suit each individual budget. the visit to the quaint village of  Visitors can be Cilaos is highly recommended. accommodated in all of the The viewpoint at Le Piton Cirques, just research which Maido was a treat for the one is best for your client as eyes; you feel as though you they have different levels of can touch the clouds and the accessibility. scenery is breathtaking. We  It’s worth taking a guided were fortunate to be able to tour to the volcano and to visit visit the Saint Paul Market a Cirque. Start a trip to the where over 300 vendors volcano early in the morning gather every Friday and so that you can see it before Saturday. Staying in St Gilles the cloud cover moves over was great for some R&R at the island. the end of the trip and meant  Adventure seekers are spoilt we got to see the white sand for choice with canyoning, beach section of the island. mountain biking, snorkelling, diving and windsurfing. And, Top tips of course, Réunion is a top  The flight from South Africa choice for kite-surfers. is just four hours on Air  The Saint Paul Market is a Austral, and the whole group must if your clients are on the loved the airline’s offering. island on a Friday or Saturday  Travelling time around the morning. island varies and it can  A helicopter excursion will take up to an hour or more provide a wonderful bird’s eye to get most places, but view of the island. I’d suggest it’s definitely a self-drive starting a trip in the north, destination and roads are then visiting the volcano and in a good condition although Cirques and staying a few some can be hair-raising nights in the vicinity before with all the sharp bends. ending the trip in St Gilles or  Réunion is for the St Leu on the West coast.  TNW8171SD

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14 n Wednesday June 14 2017 QUICK READ FOR DECISION-MAKERS COMMUNITYNEWS JOBS Births, deaths, marriages, promotions – we want to know! Please fax or e-mail TNW’s Taryn Nightingale, at [email protected] or (011) 327 4094.

Virgin Atlantic recently had an Fun in London for Virgin educational in London. Agents spent four days exploring and getting to know the Pick of the week city says, Nicola Hards, sales manager/ brought to you by executive of . “It is always amazing being able to showcase the Virgin Atlantic product to our trade partners when travelling to our hub city London. We started the trip as clients but Financial Manager – Sandton left as friends.” Pictured enjoying drinks Sure Travkor are: Anthea Leonsins, md of Travkor Manage the finance department of a large travel agency. Travel, Nicola Hards and Mandy Jordaan, Commercial and Business Solutions Supervision of 3 staff members (debtors/cashbook clerk, manager of Sure Travel. creditors clerk & admin junior). Email: [email protected]

KAM/New Business Executive – CPT Quantex Recruitment Group Manage existing accounts & source new business for TMC. Previous experience within travel/tourism required. Strong relationship building skills essential. Email: [email protected]

Service/Senior Operations Manager – CPT & Dubai Quantex Recruitment Group Inspirational leader wanted to manage operations, service delivery, oversee finances, as well as manage & motivate staff for global leaders in the industry. TNW8185SD Email: [email protected]

Vacancy Notice VIP Senior Leisure Consultant/Relationship Manager – JHB Duty Officer based at O R Tambo International Airport. • Computer/IT Skills; good working knowledge of Sithembiso after the race. The duty officer is responsible for the safe & secure Microsoft Office ( Outlook, Excel, Power Point, Word) Professional Career Services handling of the airline operations at Johannesburg • Excellent verbal and written communication skills Min 10 years’ leisure/wholesale experience. International International Airport. This includes internal and external Silver finish! customers as well as aircraft operations. Responsibilities travel. Top notch customer service skills. Amadeus. Requirements • Liaise with Ground Handling Agent regarding Email: [email protected] relevant information that will impact flight handling. • Matriculation – Grade 12 Inspirations ITT’s general office • Liaise with Airport Authorises and Government • Tertiary Education (diploma) in travel or operations assistant, Sithembiso Cele, Authorities to ensure that Air Mauritius operations Senior Tour Consultant- German Speaking • Minimum 5 years airline experience including remain compliant and in line with local laws and ran the Comrades Marathon dispatch, load control & operations legislation. – KZN (Westville) on Sunday, June 4. He finished • Supervisory experience • Complete all pre and post departure documentation Professional Career Services the race in seven hours 28 • Ability to operate independently within the as stipulated in the GOM – Ground Operations guidelines stipulated in the Air Mauritius GOM – Manual as well as that determined locally 5+ years’ travel industry sales management exp. minutes and 30 seconds, Ground Operations Manual • Keep all relevant statistics up to date as specified Good African geographical knowledge and personal travel getting a silver medal with only • IATA Dangerous Goods Regulations • Action reservations & ticketing requirements • Airside Safety Awareness exp. FIT’s & groups. R25000ctc neg. a minute and a half to spare. • Security Awareness Only qualifying parties may submit a CV by email to Email: [email protected] Last year he finished with a • Ground Operations Ailsa Goddard at [email protected] no later bronze after completing the • Weight & Balance training is an advantage than 17h00 on Wednesday 28 June ‘17. Air Mauritius race in eight hours. • Understanding of CAA, ICAO, IATA and ACSA reserves the right to reject profiles the do not meet Sales Representative – Gauteng guidelines the minimum level of requirement. Applicants must • Reservations, Ticketing and Amadeus knowledge have South African citizenship. We conform with the Lee Botti & Associates is important Employment Equity Act North. Well established tour operator! Service existing Appointments TNW7761 clients with your minimum 3 years’ sales experience.  City Lodge Competitive offer + great benefits. Hotel group Email: [email protected] welcomes Lischen Gurovich Airline Sales Representative – Gauteng as their new Lee Botti & Associates group talent WHY USE THE EXPERTS? North. International airline! Call on the travel trade and officer. Lischen National offices corporates developing new business while servicing joined the group in 2010 Industry experienced existing clients. Negotiable offer. and was previously the candidates Email: [email protected] assistant gm of City Lodge Hotel Lynnwood. Lischen’s Abide by APSO ethics new role will involve talent Specialists in YOUR field Inbound Incentive/Groups Consultant – Fourways Wendy’s Travel Personnel acquisition and retention; Thorough reference checks focusing more on managing Minimum 2 years’ experience preferably travelling with development; succession Credit & criminal checks groups within Southern Africa!! planning; and developing Founders of iThuba Email: [email protected] talent for the groups 57 initiative TNW7765 hotels. Lischen has an These adverts were selected from the vacancy honours degree in industrial www.leebotti.co.za section of www.travelinfo.co.za psychology and a tourism [email protected] For more details contact qualification. [email protected] TNW7719

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QUICK READ FOR busiest people Wednesday June 14 2017 n 15 TNW NEWS Beware dodgy eVisa sites for Cambodia

Kristian Meijer fees that cost more cambodiaonlinevisa.org apply for an eVisa is A single entry tourist than the eVisa,” says also exist. through the official eVisa is R386 (USD30) GENTS must be a spokesperson for This website is run government website,” with an additional R77 wary of using third the Royal Embassy of by independent agents the spokesperson for (USD6) processing charge. A party services Cambodia in London. who offer assistance the Royal Embassy in Alet Steyn, general for Cambodian eVisa The Royal Embassy of with the applications London says. manager of Wendy Wu applications. Cambodia to Australia process, but charge As Cambodia has no Tours SA, recommends “There are some and New Zealand, has fees higher than the representation in South using the official website companies that are warned travellers against cost of the visa. Africa, South African for eVisa applications. profiteering and not fake sites, such as On cambodiaonlinevisa. travellers can apply for “We’ve not had any offering the correct cambodiaonarrival.com, org an eVisa costs R516 either an eVisa or a problems with applications services, while others, cambodiaevisa.com and (USD40). An additional visa-on-arrival. made through the official that offer the correct welovecambodia.com. service fee of R630 The official website for website. So why pay extra service, often charge Other visa (USD49) is also charged. Cambodian eVisas is when you don’t have to?” excessive service application sites, like “The best way to evisa.gov.kh. she says. 

New GSA for Hertz

brought to you by eTNW and TRAVELINFO Kristian Meijer bookings had to be made partnership manager of through Holiday Holdings, Hertz. HERTZ Rent a Car South while all inbound, domestic The company will also be Africa has taken over GSA leisure and corporate travel launching an online booking responsibilities for the brand bookings were made directly tool which will enable in the local market. through Hertz. agents to book international Agents who want to book “We can now offer all the products. Domestic bookings Demand for disappearing destinations? rentals locally and overseas Hertz outbound products have to be done through the must now contact Hertz including those that weren’t company. Are you booking more travel to destinations threatened by directly. available under the old GSA,” Details on the new tool will climate change and global warming? Previously, outbound travel says Jaci Visser, GSA and be released soon. 

 Yes  No 22% 78% Quarrels with Qatar could affect SA flights

THE diplomatic rift which has for QR unless travellers are AASA, says because several seen Saudi Arabia, United flying to one of the nations countries have closed their Arab , Yemen, Bahrain that severed ties with Qatar. airspace to , and Egypt closing their Customers who are travelling the airline will need to look at airspace to Qatari aircraft has to or via Qatar to Europe or re-routing some of its flights. not had any impact on travel another destination will be Aviation analyst, Mark from SA, industry players say. able to travel as normal,” Martin, agrees and warns that eTravel is the ITC market leader in South Africa and assists senior Travel The countries who Flight Centre said in a travellers flying into African Consultants and Travel business owners to realise their dreams. If you have introduced the measures have statement to its customers. destinations could expect ever dreamt of owning your own travel business or would like to cut costs by doing away with your IATA license and improve your current business accused Qatar of supporting Andrew Stark, md of Flight an additional three to four efficiencies then you should call eTravel. We run the back office for over terrorism, a claim Qatar has Centre Travel Group, says the hours’ travelling time due to a 200 Independent Travel Companies and specialise called unjustified. diplomatic rift will affect which change in routing. An increase in making your travel business a success by offering Dinesh Naidoo, group airline customers will choose. in ticket prices could be the best commissions, overrides & a comprehensive operations director of SWG, Meanwhile, aviation analysts expected and non-Gulf carriers support structure. If you have a client base, 5 years says there’s been no impact warn Qatar Airways’ schedules could also benefit from an travel consultant experience or already own your own business but want to make more, then contact on flights from South Africa and travel times to South increase in market share, he us! You’ll be amazed at how easy it is! on Qatar Airways (QR), which Africa may be impacted if the adds. Contact Tammy on 0861eTrave1 he says is a “hugely popular” row between the countries Qatar Airways had not or [email protected] airline for South Africans. persists. responded to comment at the “It is business as usual Chris Zweigenthal, ceo of time of publishing.  TNW7136

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16 n Wednesday June 14 2017 QUICK READ FOR DECISION-MAKERS The STORY BEHIND

Air Mauritius started operations with a Piper Navajo to Rodrigues. In 1984 the Boeing 747SP, sporting the previous Air

Mauritius livery, opened the door to a whole new world in terms of connection possibilities from Mauritius. Air Mauritius Airbus A340-300 currently operates on long haul and Johannesburg routes.

Air Mauritius Airbus A319-100 currently operates on medium-haul routes, including Johannesburg, Cape Twin propeller island hopper (in the previous Town and Durban. Air Mauritius livery).

Air Mauritius Bell Jet Ranger Helicopter taking flight over spectacular turquoise seas.

QUICK READ FOR busiest people Wednesday June 14 2017 TNW8175SD