Exploring Subcultural Perceptions That Influence Change Success Within a Hybrid Organization Kevin Morgan Sorbello Walden University
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Walden University ScholarWorks Walden Dissertations and Doctoral Studies Walden Dissertations and Doctoral Studies Collection 2019 Exploring Subcultural Perceptions That Influence Change Success Within a Hybrid Organization Kevin Morgan Sorbello Walden University Follow this and additional works at: https://scholarworks.waldenu.edu/dissertations This Dissertation is brought to you for free and open access by the Walden Dissertations and Doctoral Studies Collection at ScholarWorks. It has been accepted for inclusion in Walden Dissertations and Doctoral Studies by an authorized administrator of ScholarWorks. For more information, please contact [email protected]. Walden University College of Management and Technology This is to certify that the doctoral dissertation by Kevin M. Sorbello has been found to be complete and satisfactory in all respects, and that any and all revisions required by the review committee have been made. Review Committee Dr. Kenneth Sherman, Committee Chairperson, Management Faculty Dr. David Gould, Committee Member, Management Faculty Dr. Sheryl Kristensen, University Reviewer, Management Faculty Chief Academic Officer Eric Riedel, Ph.D. Walden University 2019 Abstract Exploring Subcultural Perceptions That Influence Change Success Within Hybrid Organizations by Kevin M. Sorbello MA, Naval War College, 1999 BS, California Maritime Academy, 1979 Dissertation Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy Management Walden University May 2019 Abstract Global change-failure rates remain over 70%, despite over a half-century of research, theory development, and mitigation strategies. Although researchers studying the problem of change failure recognize that subcultural perceptions influence change success, especially in hybrid organizations where subcultural differences are more profound, the perceptions that predispose a subculture to support or resist organizational change remain relatively unknown. The purpose of this exploratory case study was to address the problem of the high cost of change failure by identifying perceptions that influence change success within a maritime organization. The study’s conceptual framework was founded on the interpretive paradigm and social constructivist epistemology, leveraging insights from change, conflict, social identity, attachment, cultural, and construal level theories. Data were collected from 20 shipboard workers attending a maritime institute through questionnaires, focus group discussions, and face- to-face interviews. Manual and software assisted analysis of the data revealed potentially influential perceptions related to trust, value, communication, inclusiveness, and respect that are worthy of future research and quantitative analysis, particularly in relation to their situational context and net combined influence. Researchers and change designers may use insights and methods from this study in developing future studies on subcultural perceptions. More successful perception-mitigating change designs could support positive social change by reducing operational costs associated with change failure and fatigue, as well as organizational stress and frustration associated with directed change. Exploring Subcultural Perceptions That Influence Change Success Within a Hybrid Organization by Kevin M. Sorbello MA, Naval War College, 1999 BS, California Maritime Academy, 1979 Dissertation Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy Management Walden University May 2019 Dedication This study is dedicated to my parents, who always believed that I would one day earn an advanced degree and perform research for the benefit of society; especially to my mother, who while working as an assistant county librarian would keep the library open until 2:00 a.m. so that I and other students in the seventh and eighth grade could work on science projects before the advent of the Internet. Her thirst for knowledge and joy in reading inspired me, and my only regret is that neither she nor my father lived long enough to witness the fulfilment of their desire to see me succeed as a scholar. Acknowledgments I would like to acknowledge Mrs. Anderson, Mr. Roger Chappell, Dr. Jacobs, Dr. Howard Thor, Chief Engineer Fred Stevenson, Chief Engineer William Hyde, Mr. Al Milani, Mr. Lon Denison, and Captain Jeffery Siepert for the roles they played as mentors and friends throughout several important stages of my life. I would also like to acknowledge my oldest friend, Donald Valentine, whose constant questioning of natural phenomena and thirst for knowledge have been nothing less than infectious. I want to thank my committee chair, Dr. Kenneth Sherman; committee member, Dr. David Gould; and the numerous teachers, friends, and peers who never expressed any doubt in my abilities or determination. I also want to thank those senior managers at the Military Sealift Command who sent me to the Naval War College to earn my MA, which paved the way for my PhD at Walden. Finally, the person I would like to thank most of all is my wife, Herminia, for her faith and patience while quietly allowing my attention to be focused on my studies instead of other activities that would have more directly involved us both. She has been my faithful companion and confidant for over 38 years, and I simply could not have made it this far without her love, compassion, and understanding. Table of Contents List of Tables .......................................................................................................................v List of Figures .................................................................................................................... vi Chapter 1: Introduction to the Study ....................................................................................1 Background of the Study ...............................................................................................2 Problem Statement .........................................................................................................5 Purpose of the Study ......................................................................................................7 Research Question .........................................................................................................8 Conceptual Framework ................................................................................................11 Nature of the Study ......................................................................................................16 Definitions....................................................................................................................19 Assumptions .................................................................................................................20 Scope and Delimitations ..............................................................................................22 Limitations ...................................................................................................................24 Significance of the Study .............................................................................................26 Significance to Practice......................................................................................... 27 Significance to Theory .......................................................................................... 27 Significance to Social Change .............................................................................. 28 Summary and Transition ..............................................................................................28 Chapter 2: Literature Review .............................................................................................30 Literature Search Strategy............................................................................................31 Conceptual Framework ................................................................................................34 i Literature Review.........................................................................................................39 Organizational Change.......................................................................................... 40 Change Failure ...................................................................................................... 42 Influence of Perception ......................................................................................... 45 Organizational Subcultures and Subcultural Identity ........................................... 46 Influence of Conflict ............................................................................................. 52 Literature Related to Method ................................................................................ 55 Literature Contrasting Method to Other Methodologies ...................................... 56 Summary and Conclusions ..........................................................................................59 Chapter 3: Research Method ..............................................................................................62 Research Design and Rationale ...................................................................................62 Role of the Researcher .................................................................................................64 Methodology ................................................................................................................65