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August 16 2019 | ISSUE NO 2,119 | travelbulletin.co.uk Giving agents the edge TB 1608 2019 Cover Wrap_Layout 1 12/08/2019 11:45 Page 2 TB 1608 2019 Cover_Layout 1 12/08/2019 11:51 Page 1

August 16 2019 | ISSUE NO 2,119 | travelbulletin.co.uk Giving agents the edge

EVENT BULLETIN MIDDLE EAST BULLETIN BRIEFING TRAINING Check out the highlights Ras Al Khaimah embarks on an Global Travel Group shows how It’s a festival training first from the Ball ambitious new phase of tourism to stand out in the market from Co-operative Travel

LUXURY

HOLIDAYS Treat your clients with these indulgent escapes © den-belitsky Cover pic : S01 TB 1608 2019 Start_Layout 1 13/08/2019 11:14 Page 2 S01 TB 1608 2019 Start_Layout 1 13/08/2019 11:14 Page 3

AUGUST 16 2019 | travelbulletin.co.uk NEWS BULLETIN 3 THIS WEEK RESORT RIP OFFS A survey has revealed that two-thirds of families admit that added ‘rip off’ costs on holiday have made them bust their 04 budget, spending 24% more than what they intended. Hidden costs come as a shock to families NEWS going on overseas holidays. Industry updates to help agents sell more exciting holidays

09 AGENT INSIGHT Ben from Venture Travel on new ways to sell luxury

15 TRAINING Win a five-night cruise on the Seine with A-ROSA RESEARCH FROM Post Office charges garnered the highest than £336 on meals, drinks Travel Money has revealed levels of criticism among the and shop-bought food on that it is resort rip offs that third of families who their last holiday, this families dislike the most while complained about the cost of amounts to more than half of on holiday abroad. Topping paying for plastic, as well as the total budget of £630 they 17 this list is unexpected non-transaction charges, had set. charges incurred for paying which can be around 2.7% on Nick Bode, head of Post LUXURY HOLIDAYS Make an impression with these on plastic, although the high top of each transaction. One Office Travel Money, said: indulgent escapes cost of fun parks, water rides, in ten holiday makers said “Past experience shows that ice creams and meals also that they did not realise that families planning beach threatened to rock the holiday they would be charged a fee holidays abroad will need to boat for many. every time they used ATMS keep a tight rein on their Around 67% of parents for cash withdrawals. holiday funds to avoid who took part in the Post Resort food and drink was busting the budget. Office survey concerning another big drain on the “Paying for things like 22 overseas holiday costs family budget, rated as a rip- beach extras can easily tip admitted to feeling ripped off, off by one in five of those the holiday budget, so it is MIDDLE EAST Discover Dubai’s newest while a third of families surveyed. In particular, important to plan carefully island oasis admitted to feeling caught parents paid out more than and keep costs down by out by extra charges £35 during their holiday just packing things like swimming averaging £120 on their for ice creams alone. The goggles, buckets and last holiday. research found that families spades; that should help pay Unexpected debit card spent an average of more for ice creams!” 25

UK AIRPORTS Published by : Printed by: Buxton Press @TravelBulletin £150m pledged to deliver vital Alain Charles Publishing (Travel) Ltd Subscriptions are £125 p.a.  020 7834 6661 @TravelBulletin station upgrades at Gatwick University House, 11-13 Lower Grosvenor £195 overseas Place , SW1W 0EX ISSN: 0956-2419 www.travelbulletin.co.uk Travel_Bulletin S01 TB 1608 2019 Start_Layout 1 13/08/2019 11:14 Page 4

4 NEWS BULLETIN AUGUST 16 2019 | travelbulletin.co.uk

One Ocean introduces its 2020-2021 Antarctic Cruises AITO highlights importance of ONE OCEAN Expeditions has launched a series of new financial protection cruise itineraries and FOLLOWING THE collapse of programmes for the Super Break this month, AITO 2020/2021 Antarctic season. released a statement on the Expedition cruise importance of 100% financial enthusiasts can benefit from security guarantees for holiday early booking incentives bookings. ABTA confirmed that while travelling onboard the it offers members the option RCGS Resolute. These of 100% financial protection, offerings come ahead of the but Super Break did not opt company’s celebration of the to protect sales of its vessel’s one-year accommodation-only bookings anniversary sailing under the via its ABTA membership. OOE banner. New cruise itineraries have been introduced in OOE’s Antarctic 2020/2021 season that will allow more time in destination as well as a wider selection of voyages. These programmes will be an Commenting on the situation, addition to the company’s AITO chairman Derek Moore said: existing Antarctic voyages. “It's sad that it often takes a Over the last two years, collapse – of an operator or an ‘fly’ cruise voyages have airline – to make people, both become a mainstay of its within and without the industry, Antarctic programming. realise the importance of the Holiday bookers will have more Antartic cruise options to choose from Voyages range from the 100% bonded message. Perhaps it ‘Quest for the Antarctic California Ocean Alliance. Antarctica by way of King will now be clearer to agents and Circle’, providing direct Starting and finishing in George Island, Antarctica and consumers why AITO emphasises private air charters out of Ushuaia, Argentina, these Stanley, Falkland Islands. that all holidays booked with an Punta Arenas to Antarctica in voyages provide guests with Offered December through to AITO operator are covered, even two-and-a-half hours, as well opportunities to participate early February, this provides accommodation-only bookings.” as ‘Ultimate Antarctica’, alongside eco-experts and more availability to this route. In a statement following the which encompasses the contribute to the creation of Early booking incentives collapse, ABTA said customers Weddell Sea. marine protected areas in include a travel credit currently on Super Break trips Experiential voyages with Antarctica. deducted from the voyage should be unaffected but agents a focus on marine mammals Additional highlights of the fare for all new bookings should advise customers yet and ocean literacy are 2020/2021 programme made by August 31. to travel to progress refund claims avilable in February and include an extended 19-night For more information visit through ATOL, ABTA, card March, featuring Dr Ari voyage to the Falkland www.oneoceanexpeditions.c providers or other financial Friedlaender and the Islands, South Georgia and om/antarctica protection schemes.

Incoming tourism to Germany is on the up

Destination Germany is positioning itself very well for the first six months of 2019, by international comparison. Germany’s incoming tourism has performed better than the worldwide average with an increase of 3.7% and, from European source markets, is generating a growth of 4% positioning itself clearly in front of the European average (plus of 2.5%). Compared to European competitors Germany is on equal footing with Austria, Italy and Spain and significantly ahead of Switzerland and Great Britain. S02 TB 1608 2019 News_1_Layout 1 13/08/2019 11:36 Page 5

AUGUST 16 2019 | travelbulletin.co.uk NEWS BULLETIN 5

Solmar Villas is headed for Istria Getting ‘appy with SOLMAR VILLAS is selling Istria is the first of three Singapore Airlines holidays to ten different new destinations offered villas in Istria, a heart- by Solmar Villas SINGAPORE AIRLINES shaped peninsula in has announced the north-west Croatia that has launch of its all-new 250km of coastline as well mobile app for Android as many small cove and iOS smartphones. beaches. The main features of the “We have had lots of app include a translation interest in our properties in assistant, and a measure- Croatia, so it seemed a your-bag feature. The natural step to identify more app can help customers destinations nearby,” said gain real-time Julie Blake, managing information such as director of Solmar Villas. boarding gate details, the The first ten villas sleep destination’s weather and between four and ten people currency, and baggage and will include features belt information. such as a saunas, games mainland Spain, Malta, This year will see the Android users can rooms and Jacuzzis. Portugal and Turkey. It also company further expand, as download the app The company currently offers the option of securing Istria will soon be joined by between July to offers around 600 properties a villa with a low or zero Madeira and Tenerife on its September, and iOS across the Balearic Islands, deposit, allowing the list of destinations for 2020. users may download Canary Islands, Cyprus, customer to spread the cost For more details, visit the new app Croatia, Greece, Italy, over 12 months interest-free. www.solmarvillas.com from September.

Aman announces a new destination: Al Ula, Saudi Arabia

INTERNATIONAL LUXURY hotel group Aman has announced its forthcoming debut in Saudi Arabia in 2023. Partnering with the Royal Commission for Al Ula (RCU), Aman will develop three distinct resorts in Al Ula, north-west Saudi Arabia. This development will encompass a tented camp, a resort close to Al Ula’s heritage areas, and a ranch-style desert resort setting. These three resorts will offer an insight into the unspoilt landscapes of Saudi Arabia that have, so far, remained largely undiscovered. The vast area of Al Ula covers 22,561sq.km, and includes an oasis valley, towering sandstone mountains and ancient cultural heritage sites dating back thousands of years. The most recognised site in Al Ula is Hegra, Saudi Arabia’s first UNESCO World Heritage Site. A 52- hectare ancient city, Hegra is comprised of more than 100 well-preserved tombs that date back to the 2nd Century BCE. The partnership agreement was signed by Saudi Arabia’s Minister of Culture, the Governor of the Royal Commission for Al Ula Prince Badr bin Abdullah bin Mohammad bin Farhan Al Saud, and Chairman and CEO of Aman, Vladislav Doronin, marking this as the brand’s first entry to Saudi Arabia and the region. Chairman and CEO of Aman Vladislav Doronin said: “Many of our existing Aman destinations are located in areas of natural history. With the addition of Al Ula, this takes us to ten properties situated near or in UNESCO Heritage Sites, making it a fitting location for our first destination in the Middle East.” All three projects represent the brand’s aim to embrace eco-tourism standards in line with RCU’s commitment to sensitive development. Visit www.aman.com S02 TB 1608 2019 News_1_Layout 1 13/08/2019 11:36 Page 6

AUGUST 16 2019 | travelbulletin.co.uk

G Adventures makes waves with new yacht

G ADVENTURES has introduced a sixth yacht to its fleet of vessels touring the Galápagos Islands, with departures starting in July 2020. The custom-built Reina Silvia Voyager will allow the operator to meet the increasing traveller demand it is seeing for the Galápagos, with 40 different itineraries offering access to 20 different islands, ranging from seven to 17 days in length. There has been a 19% surge in global bookings of its marine- based cruises in the region since January 2016.

The 103ft Reina Silvia Voyager catamaran will cruise the Galápagos Islands, accommodating up to 16 people in ten cabins on two decks. Eight of those cabins are designed for twin/double stays, and two are dedicated to solo travellers who prefer their own space at a reasonable price. Eight rooms offer private balconies, while all rooms have panoramic windows featuring ocean views, along with contemporary furnishings, artwork by local naturalist photographers, and energy-saving LED lighting. Common areas on board will include a third deck with lounge chairs for sunbathing, a covered cocktail bar, grill station and an outdoor jacuzzi tub for relaxing under the sun or stars. An indoor, air-conditioned salon with a large video screen will enable visual presentations from specially trained naturalists, who will guide each group’s tour and help guests learn about the wildlife and culture of the Galápagos Islands’ inhabitants. Landings and exploration of the region’s remote ports and wild, rocky coasts will be accessible to guests, as there will be nine on-board kayaks and two zodiacs for guests’ guided use. There will be a total crew of nine, including a chef and chief experience officer, who will serve guests daily. Yves Marceau, the adventure brand’s global vice president of product said: “We want our guests to have all of these adventurous experiences and still enjoy a dose of maritime luxury.” All of the 2020 voyages will start and finish in the capital city of Quito, offering sailing through either the Eastern or Western Alápagos, including the inhabited islands of Isabela, Floreana, Santa Cruz and San Cristobal, plus eight other uninhabited islands which are protected within the Galápagos National Park system. For more information visit www.gadventures.com S02 TB 1608 2019 News_1_Layout 1 13/08/2019 11:36 Page 7

AUGUST 16 2019 | travelbulletin.co.uk NEWS BULLETIN 7

New Star-Ship from Travellers are headed for sustainability Emerald Waterways A SURVEY taken of 500 UK consumers, expectations. As a business model focused AFTER COMPLETING sea trials at commissioned by Travel Counsellors, has on caring for our people, our customers and the start of July, Emerald revealed that 79% of travellers take the time the communities we work within, this Waterways’ latest Star-Ship will to consider their environmental impact, as approach comes with a real responsibility to be sailing down the Mekong River, well as the implications their trip will have on protect the places that our customers travel one of South East Asia’s main local economies, cultures and the natural to every day.” waterways. The ship will feature heritage of the destination. With the majority of respondents aged 25- the line’s Sun and Pool decks to The research comes in as the company 54, the survey results indicated that relax on, a wellness area with a reports an 11% increase from January to consumers are taking a future-facing spa, the Horizon Bar & Lounge, June in trips to South East Asia approach to ethical travel. and the Reflections Restaurant. incorporating ethical travel elements and To celebrate the launch, experiences, such as animal-friendly savings of up to £1,000 per excursions and escorted tours managed by person and free on-board drinks local residents, compared to the same packages are available for new period last year. bookings made on selected More than 60% of the survey respondents dates until August 31. believe the responsibility should be on travel companies and hotels to support sustainable tourism, with 72% agreeing that travel companies could be better in promoting the right sustainable products. Commenting on the survey results, Steve Prices start from £2,995 per Byrne, CEO of Travel Counsellors, said: person, based on the December “Travel companies must apply ongoing 10 departure date. efforts to meet and exceed these S02 TB 1608 2019 News_1_Layout 1 13/08/2019 11:36 Page 8

8 NEWS BULLETIN AUGUST 16 2019 | travelbulletin.co.uk

AT VENTURE Travel we tend to specialise in I SHOULD BE SO RUGBY... Gold Medal has launched a Dubai Rugby the family bucket-and-spade holiday and Sevens package, including tickets to see Kylie Minogue perform, and a generate the majority of our enquiries and desert drive which concludes with a barbecue, traditional cultural bookings from social media. experiences, and a question-and-answer session with English rugby However, we often hear people say: “You legend Rory Underwood. Priced from £739 per person, it includes a can’t generate luxury bookings and four-night stay at the Rove Dubai Marina. See www.goldmedal.co.uk enquiries from social media.” I’m here to put this myth to bed and give you some interesting marketing opportunities to explore. If only you could book a Its true that over Facebook or Instagram, its never going to be a quick and easy sell private jet for your clients... for a luxury booking and, of course, as is the case with any marketing campaign, you will LUXURY TOUR operator If Only... is helping to make it easier get time-wasters. for agents to book private jets for their clients with Jet Logic. But using Facebook makes it very easy to This is a new service which seeks to capitalise on the mantra target marketing campaigns at individuals of “experiences over things”, a trend towards spending money who have high amounts of disposable on ticking off the bucket list rather than acquiring possessions. income, the sort of customers who often Jet Logic is the tour operator’s bespoke private jet service book luxury holidays. partner, where flights are chartered to suit the needs of each One easy way to do this is to target customer, including in-flight service, catering, onboard people on Facebook who have a specific job title such as “Director”, “Doctor” or entertainment and the opportunity to book routes and use “Headmaster”. You can then tailor your airports that may not be served by commercial airlines. campaign to these people with scroll- The company can advise on the type of aircraft which is stopping content with relevant messages most likely to suit your customers. For example, single-engine such as: “The long hours and stress of turbo props are a cost-effective option for parties of up to ten being a company director getting too much? passengers, while Global Jets can hold around 17 passengers Maybe it’s time for a holiday?”. with up to five flat beds and services to intercontinental routes. Making the content specific to the individual will be more expensive on a cost- per-lead basis on Facebook, but such targeted content will definitely lead to enquires from customers interested in luxury holidays. A second opportunity to reach high-end customers is to combine your offline marketing with your online marketing. For example, you could run or attend an event with luxury suppliers where you use social media marketing to target the customers the event is aimed at. This will then give you the opportunity to build relationships with potential clients face-to-face, eliminating the lack of trust often Other services the operator can organise include: exclusive associated with social media marketing. departures lounges in private terminals, reduced check-in time Hopefully, I’ve given you some food for and enhanced transfers. thought on how to reach new luxury clients in ways you hadn’t thought about. “I’m absolutely delighted to link up with such a fantastic partner such as Jet Logic in order to help us cope with our high end customers’ demand for exclusive private jet travel,” said David Irving, head of reservations at If Only.... S03 TB 1608 2019 News_2_Layout 1 13/08/2019 11:53 Page 9

AUGUST 16 2019 | travelbulletin.co.uk AGENT BULLETIN 9

AGENT TRAINING

AGENTS CAN become Florida Keys & Key West experts via an e-learning platform. It contains information about the sights, beaches, nature parks and accommodation options, as well as sales tips. If you score at least 60 points on the test at the end, you will receive a training certificate. Go to www.travelbulletin.co.uk/travelgym

DISCOVER MORE about South Australia, the state best known for wine regions, as well as outback landscapes, coastline and wildlife. Go to www.travelbulletin.co.uk/travelgym to learn CALIFORNIA DREAMING... Visit California undertook a UK and Ireland more and become a qualified expert with an sales mission, engaing with agents across the country, in workshops, online quiz. This entitles agents to a certificate, one-to-one meetings and special events. Pictured here are delegates at a a South Australian gift, event and fam trip Californian-style garden party at Westminster Abbey Gardens. opportunities and product updates.

AGENT INCENTIVES

● TRAVEL 2 is giving agents the chance to offer a free one-day ticket to Dubai Parks and Resorts on all bookings to Dubai made this COMPETITIONS! month. Qualifying bookings include flights and a minimum of five nights’ accommodation. One pass will be allocated to each passenger on the booking. For details, go to www.travel2.com NEW: Win a Spa Day for two and Yoga goody bag with The BodyHoliday ● AGENTS CAN earn up to £200 per booking with Crystal Cruises throughout August. For every 2019 Getaway voyage booked, agents will earn £100, while £200 can be claimed for every 2019 full voyage. There is no limit to the number of bookings agents can make with NEW: Win a city break for two this incentive. For more information go to www.crystalcruises.co.uk people with Railbookers

● CARNIVAL CRUISE LINE is giving agents five loyalty points per booking throughout August. Five points is equal to £5 in value and these can be exchanged for a range of treats. Agents must be part of Win a night stay for two people at the Loyalty Rocks programme and claim their reward within the the Hard Rock Hotel, Maldives month of booking. To register, agents can visit www.LoyaltyRocksClub.com

● TEN GIN & tonic-themed prizes are up for grabs with CMV. The G&T Win an amazing three night golf & with CMV incentive runs until the end of August and all CMV spa stay for two people, at the bookings made by agents will go into a draw to win prizes including Quellness Golf Resort a gin masterclass for two and gin gift sets. Email your name, ABTA number and booking reference to FOR ALL COMPETITIONS VISIT [email protected] travelbulletin.co.uk/competitions S03 TB 1608 2019 News_2_Layout 1 13/08/2019 11:53 Page 10

10 NEWS BULLETIN AUGUST 16 2019 | travelbulletin.co.uk

Orlando offers for expert agents who go online 15 million milestone clicks over for AGENTS CAN boost their knowledge of Orlando and Expedia TAAP access extensive training and EXPEDIA TAAP. the affiliate sales resources via the re- programme which connects the designed Orlando Travel online booking site with agents, Academy website. has celebrated 15 million Put together by Visit cumulative trips booked via the Orlando, the website provides platform. The programme, agents with sales planning which is part of Expedia Partner tools, itineraries, a media Solutions (EPS), is used by gallery for promotional and more than 35,000 travel social media sharing and a agencies in over 30 countries. new training course. The their sales,” said Visit female baby walrus It allows agents to access more course aims to educate agents Orlando president and CEO (pictured). The 68kg Pacific than 600,000 accommodation on how to sell the destination, George Aguel. walrus calf will be part of the options, more than 500 airlines, keep clients updated with the As well as the training research programme which 175 car hire providers and over latest news and provide opportunities, agents who allows scientists to gain a 35,000 in-destination increased value when booking complete the course are better understanding of the activities worldwide. Orlando packages. It is entitled to more than 50 biology of this endangered Diego Pedrani, senior director, available in English, Spanish Orlando Travel Expert offers. species, which can often be retail distribution, EPS, and Portuguese, and comes in These include 50% off theme impossible in the wild. commented: “Our powerful, a mobile-friendly interface. park tickets, including “I am incredibly proud to ready-built agent booking engine When agents complete the SeaWorld Orlando, ICON Park watch our teams in action as has experienced dramatic growth online training programme, and LEGOLAND; they provide world-class care since its creation. TAAP they receive the designation of complimentary attraction for Kaboodle [the mother of empowers travel agencies to “Certified Orlando Expert,” tickets, including Gatorland the calf] and her calf,” said Gus grow their business by offering and earn four continuing and iFLY Orlando for two Antorcha, CEO of SeaWorld their travellers competitive rates education credits from The people; and up to 35% off Parks. “Our talented and availabilities sourced by Travel Institute, an hotel rates. veterinarians and animal Expedia Group.” organisation that provides For agents looking to get a experts gave the best in He added that popular features education programmes and headstart on selling Orlando prenatal care for Kaboodle, of the programme include booking professional certifications for trips, they can let their clients and now ongoing, round-the- in-destination experiences, last- travel professionals. know that now is a great time clock care of mum and calf.” minute availabilities and “We realise how essential to visit SeaWorld Orlando as To undertake the online competitive package rates. updated travel trade tools the walrus eduction and course, go to TAAP came under the remit of are in helping travel advisers breeding programme has www.orlandotravelacademy the EPS team a year ago and across the globe increase announced the birth of a .com Pedrani said this has contributed to its ongoing growth. HolidayXP, a retail travel agency franchise encompassing 12 stores, is on track to exceed 30% booking growth in 2019 by using Expedia TAAP as their primary booking platform. Joe Line, managing director of HolidayXP, said: “We use Expedia TAAP because they allow our travellers to find better deals than they could find themselves online, saving 15% on average for accommodation. WORK THAT JERK... The Jamaica Tourist Board hosted a group of travel agents for a Jamaican- Working alongside our dedicated themed jerk masterclass where they learned all about the destination and its gastronomy. Expedia TAAP account manager Pictured from the left is: Derek Small, Flight Centre; Candela Fernandez, Stoke Newington has also enabled our growing Travel; Robert Santry, Best At Travel; Desi Lizova, Stoke Newington Travel; Justian Merritt, Best number of travel consultants to At Travel; Susan Smith, Not Just Travel; Emma Goodwin and Feliks Deveney from Exsus; get the maximum benefit from Sinead Matthew, Not Just Travel; and Donovan Donaldson of the Jamaica Tourist Board. the platform and drive our business growth.” S03 TB 1608 2019 News_2_Layout 1 13/08/2019 15:22 Page 11

AUGUST 16 2019 | travelbulletin.co.uk PUZZLE BULLETIN 11

WIN A GOODY BAG EACH WEEK! A

B SUDOKU C Complete this Su Doku puzzle and then go to the competition section on travelbulletin.co.uk/competitions and submit the highlighted numbers. A... B... C... D... Closing date for entries is Thursday, August 22nd. Solution and new puzzle will appear next week. D

WHERE AM I?

This area is a spectacular stretch of coastline in south-west Italy, wrapping round the sparkling Gulf of Naples.

Across Down 1. What is the name of the trade 1. Capital of Vietnam (5) magazine distributed by email to travel agents 2. Scandinavian capital city (4) on a monthly basis? (3,6) 3. English county with an East and West (6) 5. Famous Isle of Wight landmark attraction, The ___ (7) 4. Porto-Novo is the capital (5) 6. Humorous play on words (3) 6. Siena's famous horse race (5) 7. Des Moines is the state capital (4) 8. Aka Cymru (5) 9. The Brandenburg Gate is an iconic monument in this 10. Composer, famous for The Royal Fireworks city (6) and Water Music (6) 11. Currency of Bermuda (6) 11. Capital of Senegal (5) 12. Car, sport and call sign (4) 13. Cruises are popular in this region of 15. Popular Dodecanese island (3) Norway (5) 16. Placido, one of The Three Tenors (7) 14. Award for excellence in TV (4)

CROSSWORD 17. Tarantino movie, Once Upon a Time in ___ (9)

The Jet2Holidays Su Doku winner for Sorrento - I? am Where EMMY. 14. FJORD, 13. DAKAR, 11.

July 19th is Simone Howe from Deben Travel HANDEL, 10. WALES, 8. PALIO, 6. BENIN, 4. SUSSEX, 3. OSLO, 2. HANOI, 1. Down:

in Woodbridge . HOLLYWOOD. 17. DOMINGO, 16. KOS, 15. GOLF, 12.

Across: 1. HOT GOSSIP, 5. NEEDLES, 6. PUN, 7. IOWA, 9. BERLIN, 11. DOLLAR, DOLLAR, 11. BERLIN, 9. IOWA, 7. PUN, 6. NEEDLES, 5. GOSSIP, HOT 1. Across: July 19th Solution: A=6 B=5 C=4 D=9 Solution:

For more games and prizes please sign up for emails on the jet2holidays trade site and Partners2success on Facebook… S04 TB 1608 2019 News_ PixMix_Layout 1 13/08/2019 11:56 Page 12

12 BULLETIN BRIEFING AUGUST 16 2019 | travelbulletin.co.uk

Industry insight by...

Sian Webster, marketing manager, Global Travel Group, talks about how your agency can stand out and succeed in a crowded market − without spending a fortune.

I DON’T think many of my with huge marketing offering top quality service Our latest edition focuses friends or colleagues would budgets. Venture online, and are being replaced by guys on sustainability – a describe me as a shrinking the choice offered to and girls who can offer pressing issue for modern violet. After all, working in consumers is mind-blowing fantastic service and consumers. As well as marketing is all about making (in its scale and complexity) product knowledge. tapping into the zeitgeist, yourself heard. But standing virtually to the point of being Groups such as Global are the mag is packed with out from the crowd isn’t as unfathomable. a vital part of the story too, brilliant holiday ideas to easy as it might seem. And there you are – little which is why it is imperative inspire your customers, The difficulty of raising old you – standing in the that we keep moving such as the best your profile struck me corner of the packed bar forward and updating our destinations to explore on recently. Meeting pals in a meekly waving a tenner in offering for members. foot, which provide great busy riverside pub, I was the hope you can get a drink. One example is our earning potential for agents. there early and had to find a Of course, you don’t customer-facing travel Elsewhere we’re working suitable spot for the group. need to be told that the magazine, Beyond, which is on a marketing portal that Every nook and cranny secret for independents is packed with inspiring allows our members to was filled with people, there design, order and print wasn’t a spare table to be promotional material to help found, and all the best them shout about their locations overlooking the In an industry of giants businesses. We’re currently water were gone. And forget testing it with selected about being somewhere that with huge budgets, you members before it is rolled made me easily spottable by out to the rest of the group. the others when they need fantastic service This collaborative approach arrived. Not being able to sit is a vital part of the Global and have a gin and tonic is a and product knowledge story, with members seeing bit of a first world problem – themselves as part of a I get that. But in this case, it’s bigger ‘family’ of agents a pretty decent allegory for across the UK. the trials and tribulations that service quality – you content. Members can white- Like getting a seat in a plenty of small business wouldn’t still be in business label it, so it looks as if they pub, getting your message owners experience. if you didn’t know this. The are producing something out isn’t just about being In travel, agencies resurgence of great travel special for customers, in there. You’ve got to have certainly face this struggle. agents, in high streets and turn, highlighting their sharp elbows, spot the You’re working in an industry online, is down to this one credentials as the go-to openings and go for it when that is dominated by giants overriding fact - those not travel shop in the area. the sun shines. Cheers! S04 TB 1608 2019 News_ PixMix_Layout 1 13/08/2019 11:56 Page 13 S04 TB 1608 2019 News_ PixMix_Layout 1 13/08/2019 11:56 Page 14

14 EVENT BULLETIN AUGUST 16 2019 | travelbulletin.co.uk

TRAVEL AGENTS donned their celebratory finest for The Yorkshire Ball, held last month at the Village Hotel in . Now in its 22nd year and organised by our Agent Insight columnist Sandra Murray, the annual event proved to be another sparkling affair with more than 200 agents in attendance. Over the course of a fun-filled evening, agents mingled with operators, enjoyed live music from ‘Groovething’ and pre-dinner drinks were laid on by sponsor Jet2holidays. There was a chance to pick up some great prizes and the event raised a fantastic £4,000 for charitable animal welfare causes and a special £500 donation to Cancer Research in memory of Rachel Dawson from Millhouses Travel, . S05 TB 1608 2019 Training_Layout 1 12/08/2019 10:35 Page 15

TRAINING

Be in the know FESTIVAL OF TRAVEL with A-ROSA Co-operative Travel trials new training format A-ROSA RIVER Cruises has launched its first online AGENTS FROM Co-operative themed their training area our agents to network with training course. Travel, the travel retail division in the park to a tour operators and brush up Up to November, every of Midcounties Co-operative, particular destination. on their skills and product agent who completes the visited West Midland Safari Natalie Turner, head of knowledge, as well as enjoy course will be entered into a Park for its first ‘Festival of branches for Co-operative some free time to explore prize draw to win a five-night Travel’ training event. Travel, said: “We are always the West Midland Safari Park, cruise on the Seine for two. The event was attended by looking for new ways to while they were there. Two places on an A-ROSA 40 agents who met a selection work with our tour operator “This was Co-operative educational can also be won. of strategic tour operator partners to nurture and Travel’s first training event of The company’s Lucia Rowe, partners for a fun-filled day of develop our retail this kind and, based on the said: “This investment in agent training. Partners in attendance colleagues’ sales skills and fantastic feedback we have training further reinforces our included G Adventures, broaden their knowledge of received from our agents and commitment to selling only via Hoseasons, James Villas, Gold the variety of travel products tour operator partners, we are the trade in the UK and I’d Medal, Travel 2, Princess that are out there. The already talking about plans for encourage as many agents as Cruises, Saga, Thomas Cook Festival of Travel provided a the next one.” possible to go online and take and Wendy Wu; and each one wonderful opportunity for Go to www.cooptravel.co.uk the course.”

HOSEASONS IS making good on its commitment to host more location- based agent training days. Showcasing its lodge breaks and hot tub getaways, the staycation specialist has hosted 150 agents at nine park- based ‘on location’ days so far in 2019. That number is due to rise to 17 by the end of the year, more than triple the number hosted in 2018. Sarah Smith, national account manager at the company, said: “The feedback we’ve been getting on these events over the last few months has been fantastic. There’s absolutely no substitute for first-hand experience when it comes to selling holidays, so we try to make our days as fun and informative as possible. We also try to take agents to locations that sell well for their areas so that our attendees have the best chance of converting sales as a result of their trip.” S05 TB 1608 2019 Training_Layout 1 12/08/2019 10:35 Page 16 S06 TB 1608 2019 Luxury_Layout 1 12/08/2019 10:42 Page 17

LUXURY HOLIDAYS

Caribbean cool and BE IN THE MOMENT affordable luxury 200 agent places up for grabs onboard the new Celebrity Apex THE ANTIGUA & Barbuda Tourism Authority’s global CELEBRITY CRUISES has For the chance to win one partners helped us set the ‘#WhatCoolLooksLike’ announced its latest of 200 staterooms for two, bar incredibly high with the campaign, is in full swing. ‘Celebrity Moments’ agents will need to make as launch of Celebrity Edge and The positioning seeks to campaign, in which 200 many bookings as possible we are confident we can highlight Antigua & Barbuda’s agents, plus a guest, will be between August 1 and exceed that success with USPs and main value invited to join a two-night November 18 and register Celebrity Apex. None of it proposition of affordable luxury, inaugural sailing onboard them on Celebrity Central. would be possible without supported by thematic Celebrity Apex, launching in The higher the inventory the ongoing incredible destination pillars such as Southampton in April 2020. booking, the more points will support from our trusted sailing, heritage, beach Following the launch of be awarded and agents can agent partners and what experiences and cuisine. Celebrity Edge in late 2018, check on their progress via better way to say thank you The multi-faceted summer Celebrity Apex will feature the online leader board in than by giving 200 of them campaign has seen a innovative and signature Celebrity Rewards. the chance to join us combination of traditional and features exclusive to the To support agents with onboard our brand new ship digital media initiatives to drive line’s Edge Series. These securing sales, the cruise next year.” awareness and a variety of include the Magic Carpet, a line will be arming them The cruise line has further tactical trade activations to cantilevered platform with a new selling guide announced that the inaugural ensure its success. As a part of suspended from the side of available from August 29. In season of Celebrity Apex has this, the #WhatCoolLooksLike the ship; open-air plunge addition, monthly expanded; the second Edge campaign provides agents with pools with 270-degree competitions in the lead up Series ship will now be the opportunity to extend to views; an outdoor Rooftop to the ship launch will give completed ahead of schedule their clients some major Garden; a 22,000ft spa; 29 agents the chance to win and enter service earlier than savings on holidays to Antigua restaurants and bars and branded goodies. anticipated in 2020. and Barbuda, running until the three-deck dining and Claire Stirrup, the line’s For more information, October this year. Eden, an immersive director of sales for UK and agents can visit Go to entertainment space. Ireland, said: “Our agent www.celebritycentral.co.uk www.visitantiguabarbuda.com S06 TB 1608 2019 Luxury_Layout 1 12/08/2019 10:42 Page 18

18 LUXURY HOLIDAYS AUGUST 16 2019 | travelbulletin.co.uk

Palladium keeps EXCLUSIVITY WITHIN it sunny Small Luxury Hotels of the World launches new FOR CLIENTS who have been preferred agency programme enjoying the UK’s heatwave and are keen to continue bathing in the sun, The Palladium Hotel Group is offering some ‘hot’ five-star getaways with If Only…. Additionally, Funway Holidays is offering their first Palladium Hotel deals for the approaching winter season, with packages for Mexico and Dominican Republic. If Only… is offering an all- inclusive seven-night stay for a family of four in a Family Selection Junior Suite at the five-star Grand Palladium Hotel Costa Mujeres Resort and Spa SMALL LUXURY Hotels of the World (SLH) is (subject to availability at the time of check-in); from £1,749 per person. This bolstering its ties with the travel trade credit worth minimum $50 per room, per stay price includes flights with British through the development of a new travel to be spent on non-accommodation extras; Airways, private transfers and agency programme. and complimentary Wi-Fi. airport taxes. Visit: Handpicked agencies have been invited to 235 SLH hotels have so far confirmed their https://ifonly.net/the- join the company’s exclusive travel participation to the programme including new americas/mexico/cancun-area/fa community managed by a specialist global properties such as The Celino South Beach, mily-selection-at-grand- sales team to enjoy best available rates with Miami; Ovolo The Valley, Brisbane; The palladium-costa-mujeres the inclusion of special benefits and upgrades. Merchant House, Bahrain; Finca Serena, Similarly, for those wanting A total of 360 travel agencies worldwide have Mallorca; Vintry & Mercer, London; and The some Dominican sunshine, so far become part of the new programme. Outpost Hotel Sentosa, Singapore. Funway Holidays is offering an Launching last month, the withIN Carsten Lima, SLH’s vice president of sales all-inclusive winter sun escape programme is now bookable via the GDS and (EMEA), said: “We strongly believe in investing for two people to the five-star the SLH Voice reservations team, with a in our partnership approach to working with TRS Turquesa Hotel staying in a dedicated travel agent website expected to the best travel agencies so our relationship premium junior suite. This deal launch in Q1 2020. Affiliated travel agencies are with them continues to go from strength to starts from £1,379 per person granted commission levels at 10% on standard strength. With the launch of withIN, we are based on direct flights from room types and 15% on suites (subject to a making this partnership approach bigger and Gatwick on December 3. minimum of two nights). Travel agencies better, so that selected travel agencies working Visit signed up to the programme are also able to with us benefit from even more opportunities https://funwayholidays.inbro.net secure attractive benefits for their customers to promote and sell our participating SLH /seeinsidebrochure/Funway- including: complimentary daily breakfast for hotels regardless of luxury network affiliation”. Holidays_Caribbean-&-Mexico-2 two people; room upgrade to next room For further information contact 019/doublepage or call 020- category and early check-in/late check-out [email protected] 8290 9754.

An indulgent new summer option from Jet2 FOR THOSE seeking a chance to soak up some Cypriot sun while indulging in luxurious surroundings, Parklane a Luxury Collection Resort & Spa is part of Jet2Holidays’ Indulgent Escapes collection, new for summer 2019. Situated on Limassol’s beachfront, guests can enjoy panoramic views of the coastline while sampling cocktails at one of the hotel’s two on-site bars and a choice of five À la carte restaurants. The five-star property features six outdoor pools, including three for children. Younger guests can make the most of the children’s club and playground while adults can enjoy a trip to the onsite spa for some relaxation. For those looking to stay active, the hotel offers an air-conditioned gym with a sauna and team sports. As an example of packages, the operator is offering a seven-night bed-and-breakfast stay from £819 per person. This is based on two sharing, departing from on January 15, 2020, and includes a 25kg baggage allowance and private transfers. S06 TB 1608 2019 Luxury_Layout 1 12/08/2019 10:42 Page 19 S06 TB 1608 2019 Luxury_Layout 1 12/08/2019 10:42 Page 20

20 LUXURY HOLIDAYS AUGUST 16 2019 | travelbulletin.co.uk

Seabourn shines with MAKE AN Odyssey upgrades SEABOURN HAS completed a multimillion dollar renovation of IMPRESSION Seabourn Odyssey, refreshing the look and feel of the vessel AMResorts shows why the ‘Endless Privileges’ with open and airy interiors, at Zoëtry Paraiso de la Bonita keep on coming… rich contemporary furnishings and technological updates. Gerald Mosslinger, vice president of Hotel Operations for the cruise line, said: “Seabourn Odyssey came out of its most extensive refit period to date recently and the response of our guests, both repeaters and first-timers, is likely to garner the same impression: the ship is even more stunning and beautiful.” The renovation included AS AMRESORTS continues to encourage Set on 670 yards of sandy beach, this extensive work to update agent bookings with its ‘Amazing Sale’, offering boutique resort features 100 beachfront many public areas throughout savings of up to 50% for customers at select suites, nine of which compose the all-new the ship such as the properties (bookable up until September 30 for villa inspired Impression Club. The property communal hub Seabourn travel between April 14-October 31, 2020) the also houses the first certified Thalassotherapy Square, The Club, The company is shining a spotlight on each of the Centre in North America and a spa at which, Restaurant and Card Room. brand USPs that can be found under its alongside some indulgent treatments and Guest suites and Premium collection of luxury resort destinations. massages, guests can experience a cleansing suites have been refreshed For example, Zoëtry Wellness & Spa ‘Temazcal’ ancestral ceremony. and new tech solutions Resorts looks to integrate romantic There is a private 48ft Catamaran to be incorporated such as experiences and holistic wellness to its enjoyed onsite and complimentary greens interactive high-definition TV ‘Endless Privileges’ concept. The Zoëtry fees at Grand Coral Riviera Maya Golf Club. systems and USB 2.0 outlets Paraiso de la Bonita Riviera Maya makes for a As an example of packages, Funway for the charging of personal standout mention amid this collection as it Holidays is offering seven nights at the Zoëtry devices. Wireless access has been awarded the AAA Five Diamond Paraiso de la Bonita Riviera Maya from £1,960 points have been added to award for the 16th consecutive year, making it per person. This includes Gatwick flights with every guest suite and boosted one of the few properties throughout Mexico British Airways and is based on two adults in public areas. to consistently achieve this ranking. sharing, departing October 23. Visit www.seabourn.com

By boat or by rail with Classic Collection CLASSIC COLLECTION Holidays is featuring luxury all-inclusive boutique river cruising and elegant rail journeys for 2020. The operator has partnered with Uniworld to feature six river cruises covering destinations in Germany, Austria, Switzerland, Holland, France, Italy, Portugal and Spain. Gary Boyer, Classic’s head of purchasing and product, said: “We are delighted to be able to offer a fabulous choice of luxury boutique river cruises along the Danube, Seine, Po and Douro in partnership with award-winning cruise operator, Uniworld. Our flexible approach to flying and train travel offer the possibility to add a stay at any of our featured hotels both before and after a cruise. Uniworld and Classic can draw on decades of expertise in the luxury travel sector to help agents deliver a truly exceptional experience to their clients.” Seven night prices range from £2,197 to £4,292 per person. The operator has added the Belle Epoque Al Andalus luxury train to its programme for 2020, with its seven-night tour of Andalucía starting from £3,880 per person. Call 0800-008 7288 or go to classic-collection.co.uk for more details. S06 TB 1608 2019 Luxury_Layout 1 13/08/2019 16:44 Page 21

AUGUST 16 2019 | travelbulletin.co.uk LUXURY HOLIDAYS 21

Go LUX in Rhodes EXPERIENCE MORE PART OF the LUX ME (Luxury Bahia Principe Hotels & Resorts launch new ‘Treasure’, ‘Escape’ Made Easy) all-inclusive concept from Grecotel, the and ‘Family & Friends’ experiences Grecotel Lux Me Rhodos benefits from new open-style public spaces and its 276 guest rooms and 46 bungalows completely refreshed for this year. It means that clients now have 17 different room types to choose from, from uniquely appointed guest rooms on high floors complete with scenic views to singular bungalows by the pool with an open plan configuration for couples or separate bedrooms for families, all set across a resort WITH 25 all-inclusive properties in Spain, the especially for grown-ups. Activities on the designed with a village Dominican Republic, Mexico and Jamaica, programme include Full Moon parties on the accommodation feel. Bahia Principe Hotels & Resorts has launched beach, burlesque shows, silent discos, and live There are five restaurants three distinct ‘Experiences’ designed to help jazz bars as well as wine-pairing menus, offering á la carte Greek, Asian guests opt for the break best tailored to their gourmet events and cocktail workshops. Guests and fusion cuisine menus and a specific holiday needs. can enjoy this experience in Punta Cana at the 24-hour pâtisserie & chocolatier The group’s ‘Treasure Experience’ hotels are Grand Bahia Principe Aquamarine and the and a crêperie & gelateria for in locations where guests can connect with Luxury Bahia Principe Runaway Bay in Jamaica. any time sweet cravings. their natural surroundings. Activities on site Meanwhile, the ‘Family & Friends Experience’ For kids aged three to 12, the put an emphasis on local culture and include offers activities and facilities catered to guests ‘Tasty corner’ offers a constant arts and crafts workshops, live music and of all ages. Entertainment includes evening mini buffet of fresh food along traditional shows. The properties offer a wide shows and parties suitable for the whole family, with Grecoland kids and teen variety of wellness options and fitness classes as well as gastronomic workshops and kids and programmes designed to keep for health-conscious visitors. ‘Treasure’ hotels teens clubs. Guests will have access to different them entertained with around include the Luxury Bahia Principe Sian Ka’an restaurant options allowing for a quick and easy the clock activities, from kids’ on Mexico’s Riviera Maya; the brand’s flagship group dining experience. Notable mentions discos to nature activities and Luxury Bahia Principe Cayo Levantado; and under this category include the Grand Bahia games. There’s a child-friendly Luxury Bahia Principe Samana and Grand Principe Tulum in Mexico, the Grand Bahia Blue Flag beach, two Bahia Principe Cayacoa in the Dominican Bahia Principe Coba on the Riviera Maya and freshwater pools and a Republic. Grand Bahia Punta Cana, located on Bávaro dedicated children’s pool. The ‘Escape Experience’ is the adults-only Beach in the Dominican Republic. Prices start from 210 euros segment offering sophisticated entertainment Agents can find out more about each of the per room per night in a Double options and culinary experiences created properties at www.bahia-principe.com/en Room Garden View.

An Unrivalled Culinary Experience with Regent REGENT SEVEN Seas Cruises hosted three lucky travel advisers and their partners, for a memorable culinary experience with master-chefs Michel & Alain Roux at their 3- Michelin Star restaurant, The Waterside Inn. Following an agent competition to introduce the luxury cruise line’s new brand promise – “An Unrivalled Experience” - the winning travel professionals were: Jo Howson, Style Cruises; Marie Ratcliffe, Go Cruise with the Chattersleys; and Jess Nuttall, Travel Village. The cruise line’s Paul Beale, said: “The competition was a great way to launch our new brand promise to the travel trade – the response to which has been very positive.” Agents can learn more by signing up to www.regentrade.com S07 TB 1608 2019 Middle East_Layout 1 12/08/2019 11:21 Page 22

MIDDLE EAST

Catch up with Qatar THREE MILLION THE QATAR National Tourism Council (QNTC) held a three-city UK roadshow, travelling to BY 2025 Manchester, Birmingham and Edinburgh to introduce agents to A new phase of tourism and a new CEO for Ras Al Khaimah’s Qatar as a holiday destination. The tourism board updated tourism development authority agents on news and developments HOSPITALITY VETERAN Raki destinations in the world, forward to the next phase of in Qatar, including the new Qatar Phillips has been announced exceeding the target of one development in our thriving Airways Stopover Programme, as the new CEO of the Ras million visitors in the first tourism industry under Raki offering discounted hotel rates for Al Khaimah Tourism three years. Phillips, who I welcome to stopover stays with participating Development Authority His Highness Sheikh Saud his new role.” hotel partners. There was a chance (RAKTDA), with the authority bin Saqr Al Qasimi, ruler of The authority’s first to learn about the destination’s saying his appointment Ras Al Khaimah, said: tourism strategy was wide range of tourism products – marks the commencement “Mattar’s four years leading launched in January 2016, from museums and camel racing of a new phase of tourism the Ras Al Khaimah Tourism introducing the world’s traditions, to desert safaris, water development for the emirate. Development Authority has longest zipline and the sports and UNESCO world heritage Phillips will be responsible resulted in a tourism strategy Middle East’s first via ferrata. sites – and to win a Qatar holiday for delivering the authority’s that has grown the These two attractions for two at each event. Destination Strategy reputation of Ras Al Khaimah have helped position Ras 2019-2021, which aims to internationally and put the Al Khaimah as a nature- attract 1.5 million visitors to emirate firmly on the world based adventure hub for the emirate by 2021 and map. I would like to thank the Middle East. three million by 2025. Haitham for his leadership of Additional development Phillips takes over the the authority and for projects that will soon be reins from Haitham Mattar, presiding over a phase of seen on Jebel Jais, the whose four-year tenure as tourism and hospitality UAE’s highest mountain, Pictured in Birmingham is CEO of RAKTDA is credited development that has seen include multiple ziplines, Qatar Airways’ Dean Sheriff, Carly with repositioning Ras Al exceptional levels of growth. adventure park hiking trails, Charteris from Premier Holidays Khaimah to become one of With his groundwork, we are the Bear Grylls Survival (centre) and Shana Rohn, QNTC the fastest growing very well placed to move Academy and a luxury camp. UK & Ireland. S07 TB 1608 2019 Middle East_Layout 1 12/08/2019 11:21 Page 23

AUGUST 16 2019 | travelbulletin.co.uk MIDDLE EAST 23

Etihad to serve Heathrow with fourth year-round Inspire with Israel daily service CLIENTS KEEN to experience Israel’s most prominent ETIHAD AIRWAYS will boost locations, such as cosmopolitan its services from Abu Dhabi to Tel Aviv, the desert rock plateau Heathrow by adding a fourth Masada, the bustle of year-round daily service Jerusalem or a float in the Dead between the two capitals, Sea, might onsider Cyplon launching on October 27. Holidays’ seven-night ‘Israel The new service introduces Highlights Tour’. a mid-morning departure from The operator offers a guided Abu Dhabi and a late evening tour through the ‘Heritage of the departure from Heathrow and Holy-land’, exploring the Sea of follows the introduction of cities to meet increased important UK market, and Galilee and the birthplace of additional seasonal services demand at peak travel times. ensures we provide our John The Baptist, or the ‘Bible- this summer. Adding a fourth year-round customers with all the benefits land Tour’ which focuses on holy Robin Kamark, chief flight will provide much of a next-generation fleet sites and regions prominent in commercial officer of the needed capacity and across all 42 weekly the Bible and Jerusalem, such aviation group, said: “The optimised timings and easy departures to and from the as the Western Wall, Mt Zion flagship Abu Dhabi-to-London connections to key United Kingdom.” and Bethlehem. route is tremendously popular destinations across the In addition to the four Both the Holy-land and the with point-to-point business Middle East, Africa, Asia daily flights into London, Highlights tours can be and leisure travellers, and and Australia. the airline operates two daily extended to enable clients to those transiting beyond our “The new service Boeing 787 Dreamliner visit Jordan. hub and we recently boosted demonstrates our services between Abu Visit www.cyplon.co.uk frequencies between the two commitment to the crucially Dhabi and Manchester. S07 TB 1608 2019 Middle East_Layout 1 12/08/2019 11:21 Page 24

24 MIDDLE EAST AUGUST 16 2019 | travelbulletin.co.uk

See souks, deserts CALM BLUEWATERS and the 2020 Grand Prix with Shearings Gold Medal shines a spotlight on Dubai and its newest island oasis SHEARINGS HOLIDAYS has added the Middle East to its 2020 worldwide programme. Matthew Herbert, product and yield director for the company, said: “We have introduced the Middle East for 2020 following feedback from agents and customers who were saying they would be interested in visiting the region on a Shearings tour. We introduced our own procured worldwide programme for the first time in 2019 and I’m delighted that for 2020 it will now include three tours in the Middle East. I expect our Grand Prix tour to prove popular as our other GOLD MEDAL and Emirates hosted 36 agents on a Far East and Dubai mega-fam GP tours have performed well, plus which saw groups meet at Caesars Bluewaters for the three-day finale. this is the last one of the season so will appeal to fans who want to see FEATURING THE world’s tallest observation friendly facilities and Caesars Palace the big names battle it out for the wheel as part of its leisure and entertainment Bluewaters Dubai weaves fun and luxury into last points of the season.” district, shopping and dining experiences, luxury every aspect of each stay. Caesars Bluewaters hotels and a beach club, Bluewaters is Dubai’s Dubai presents all the signature elements of newest island destination with a focus on the Caesars Entertainment experience, and immersion and indulgence. whether staying at Caesars Palace or Caesars John Poulton, Gold Medal’s assistant product Resort, each guest is treated like royalty.” manager for the Middle East, said: “With almost As an example of packages, the operator can 200 outlets and the world's largest observation offer three nights at the five-star property, wheel, Ain Dubai, Bluewaters is fast becoming a staying in a Resort Deluxe Room on a bed-and- fixture of the glittering Dubai skyline. A choice of breakfast basis and Gatwick flights with Turkish five-star hotels with 575 luxurious rooms, suites Airlines, from £899 per person. This is based on The operator has three itineraries and apartments in the heart of this exciting new two adults travelling over December 2-9 and on sale: ‘Abu Dhabi Desert Discovery’, destination offer something to suit all tastes. includes savings of up to £290 per person. ‘Dubai, Souks and Sand Dunes’ and “Caesars Resort Bluewaters Dubai is an ideal Go to www.goldmedal.co.uk or call 0800-014 ‘The Abu Dhabi Grand Prix’. choice for families with a host of family- 7777 to find out more. Go to www.shearingsagent.com

Win a break to Qatar for two with If Only…

IF ONLY… is giving agents the chance to experience Doha on a city break for two, complete with return flights and accommodation in conjunction with Visit Qatar. The operator’s ‘Connect with Qatar’ campaign runs until November, and agents need to make a booking including a stopover in Doha to be automatically entered into the prize draw. Moreover, every booking for Qatar lasting two nights or more during the campaign will qualify for £50 of Enhanced My Loyalty Card Earnings. Agents can expect to see a selection of offers showcased throughout the campaign, twinning Qatar with a range of far- flung destinations across Asia and the Indian Ocean to inspire customers. The luxury operator will produce a range of materials designed to help agents promote Qatar as a vibrant stop off point, including social media videos, KSP flyers and shareable blogs. For any further information, contact [email protected] S08 TB 1608 2019 UK Airport_Layout 1 13/08/2019 10:36 Page 25

UK AIRPORTS

FROM TRAIN Go electric at LLA LONDON LUTON Airport (LLA) is running a trial in which drivers of electric vehicles (EVs) can TO PLANE benefit from reduced drop-off £150m pledged to deliver vital upgrades at Gatwick Airport station and pick-up charges. Rather than the drop-off zone, IT’S EXPECTED that tens of drivers of EVs will be able to use millions of rail passengers a dedicated section of LLA’s travelling to and from Gatwick multi-storey car park for a Airport for their flights will reduced charge of £2 for a benefit from improved maximum of 30 minutes – a 75% accessibility and swifter reduction compared with the rate journeys, after the Department for other vehicles. EV drivers will for Transport announced a also be able to use charging £150 million scheme to points for free during this period. upgrade the station. The trial forms part of the Former transport secretary airport’s efforts to encourage the Chris Grayling said: “With 46m use of sustainable methods of people now using Gatwick transport and will run until Airport every year and 20m September 30. If successful, the coming by train, it is vital that each year has grown by six is a fantastic example of the reduced rate will be brought in on we make the station more million since 2010. Currently public and private sector a permanent basis. accessible and customer the station is not designed for working together to deliver a Jonathan Pollard, chief friendly for those travelling the high volume of daily world-class transport hub commercial officer for the airport, through it. The UK’s second passengers, often carrying that will comfortably said: “We’ve always encouraged largest airport has direct rail bulky luggage. Planned manage the expected people to travel to the airport in links to more than 120 upgrades will include growth in air passengers and more sustainable ways such as destinations and is an doubling the size of the station also encourage people to taking the train and to leave their important public transport concourse, adding five new switch to rail as part of our cars at home. That’s why we’re hub. We want to see Gatwick lifts and eight escalators to push to get more people to introducing this discount for Airport’s success continue to improve passenger flow, and travel to the airport by electric vehicles. If there’s flourish and ensure that it is the widening of two platforms public transport.” enough demand, we plan to ready for even more to reduce overcrowding. The improvement works make the incentive permanent passengers in the future.” Stewart Wingate, chief will start in Spring 2020 and and address any requirement to The number of people executive officer for Gatwick will take around two years increase the number of electric using Gatwick Airport station Airport, added: “The project to complete. charging points.” S08 TB 1608 2019 UK Airport_Layout 1 13/08/2019 10:36 Page 26

26 UK AIRPORTS AUGUST 16 2019 | travelbulletin.co.uk

Birmingham celebrates 80th birthday Fly into the heart of SINCE THE Duchess of Kent officially opened Birmingham Airport’s CEO, Nick Barton, ancient China Birmingham Airport 80 years ago, then known said: “We are proud to have been able to play BRITISH PASSENGERS can now as Elmdon, the hub has grown significantly to a very important role in the region for eight fly directly to one of China’s today serve 13 million people each year, with decades, connecting people and business, eight Ancient Capital cities from 150 direct flights and a further 340 onward reuniting friends and family and allowing Heathrow, following the launch connections worldwide. people to visit and explore new places. of Europe’s first direct route In the last ten years, it has invested more “Looking forward, we will soon be starting to Zhengzhou. than £300m to develop its infrastructure to the first phase of our Master Plan enlarge the terminal, build a new pier and air programme where we will extend the traffic control tower, as well as additional car departure lounge, security and arrivals areas, parks, hangars, hotels and extending the install new baggage systems, create new runway to enable aircraft to fly further. The aircraft stands and a link to the HS2 airport is about to embark on a 15 year, half a Interchange Station, which will allow us to billion-pound investment programme that will become first airport to be connected to HS2 transform the terminal site even further. on its arrival.” The flight will be operated by China Southern twice weekly out of Terminal 4 and use a 787-800 Tasty new openings at Manchester aircraft. The route means that Heathrow now offers an MANCHESTER AIRPORT has revealed the first wave of food and drink outlets that will feature in the new “super unrivalled 13 direct connections terminal” being built as part of its £1bn transformation. to Chinese destinations. The list includes a number of iconic Mancunian brands Ross Baker, chief commercial echoing the roots and heritage of the region the officer of the airport, said: “The airport serves, as well as a series of popular chains launch of our new route to moving into the airport for the first time. Fifteen Zhengzhou is an exciting outlets will open in time for 2020 as the new opportunity for passengers and extension of Terminal Two makes its debut. will provide Europe’s only direct Andrew Cowan, CEO at the airport, said: “We have said connection to this unique from the start that our £1bn transformation programme Chinese destination. At is about creating a step change in the experience we Heathrow, we are committed to deliver to our customers. A huge part of that is providing an exciting mix of dining and retail outlets for people to opening up more routes to China choose from, whether they are travelling on holiday or as part of our strategy to drive for business, or waiting to collect friends and family.” forward the UK’s global For more information go to www.manchesterairport.co.uk connectivity for years to come.”

Where can you be found when waiting for your flight at the airport?

Jeanette Ratcliffe Simon Eddolls Hannah Carter Publisher Sales Director Events Coordinator [email protected] [email protected] [email protected] Usually in the Red Lion at LGW! Still at security... A coffee shop or restaurant.

Georgia Lewis Matt Gill Ashweenee Beerjeraz Managing Editor - News Senior Account Manager Events Assistant [email protected] [email protected] [email protected] Boots for emergency travel miniatures. In one of the airline lounges. Sofa – dozing already!

Adam Potter Tim Podger Features Editor Account Manager - Far East EVENTS [email protected] [email protected] [email protected] Champagne bar. Bar or shopping under duress! PRODUCTION Mariam Ahmad Bill Coad Staff Writer - News Account Manager [email protected] [email protected] [email protected] Any comfortable spot to take a nap. In the business lounge. ACCOUNTS [email protected] Vidwan Reddy Sarah Terry Online Editorial Assistant Account Manager [email protected] [email protected] CIRCULATION Duty-free shops. Normally running to the departure gate! [email protected] S08 TB 1608 2019 UK Airport_Layout 1 13/08/2019 10:36 Page 27 S08 TB 1608 2019 UK Airport_Layout 1 13/08/2019 10:36 Page 28

A Night Full Of Stars!

MONDAY 9TH SEPTEMBER 2019 THE LANDMARK HOTEL LONDON

The voting has closed and this year’s Star Awards Finalists have been revealed.

Book your tickets now to celebrate with the travel industry’s finest and learn which companies have triumphed in 2019!

Individual ticket price is £250 + VAT or a table of 12 seats is £2,700 + VAT. Email [email protected] or www.travelbulletin.co.uk/starawards/tickets

#TBStarAwards OUR PROUD SPONSORS S08 TB 1608 2019 UK Airport_Layout 1 13/08/2019 10:36 Page 29 S08 TB 1608 2019 UK Airport_Layout 1 13/08/2019 10:36 Page 30