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Blackberry Connect for Ios-2.6.1.13 SR1-User Guide

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Blackberry Connect for Ios-2.6.1.13 SR1-User Guide User Guide BlackBerry Connect for iOS Version 2.6.1.13 SR1 Published: 2018-05-21 SWD-20180518122428049 Contents What is BlackBerry Connect?............................................................................................ 5 Installing and activating the BlackBerry Connect app........................................................ 6 Install BlackBerry Connect and activate using an access key............................................................................................. 6 Install BlackBerry Connect and activate using the BlackBerry UEM Client..........................................................................7 Use the BlackBerry Dynamics Launcher........................................................................... 9 Using BlackBerry Connect.............................................................................................. 11 The Contacts screen....................................................................................................................................................... 11 Managing contacts......................................................................................................................................................... 11 Add contacts........................................................................................................................................................... 11 The Chats screen............................................................................................................................................................12 Start a conversation........................................................................................................................................................ 12 View the chat history, delete, or block a contact...............................................................................................................12 Create a group discussion............................................................................................................................................... 13 Invitations to chats and group discussions.......................................................................................................................14 Manage group discussions..............................................................................................................................................15 Multiple simultaneous chats and group discussions.........................................................................................................15 Change the group discussion information........................................................................................................................ 15 Search for group discussions...........................................................................................................................................16 Send a message to the group discussion......................................................................................................................... 17 Pictures, videos, files, and links in group discussions....................................................................................................... 17 View pictures, videos, and files in a discussion group................................................................................................17 Send pictures, videos, and files to the group discussion............................................................................................18 Supported file types.................................................................................................................................................19 Send files from BlackBerry Connect to other BlackBerry Dynamics apps.................................................................. 20 Remove a group discussion from the Chats list................................................................................................................ 21 Transitioning conversations across devices......................................................................................................................21 Transition from a desktop client to a mobile device................................................................................................... 22 Transition from a mobile device to a desktop client................................................................................................... 22 Transition from one mobile device to another........................................................................................................... 22 The Profile screen...........................................................................................................................................................22 Change your status......................................................................................................................................................... 22 Change app settings....................................................................................................................................................... 23 Change notification settings............................................................................................................................................ 24 Contact shortcuts........................................................................................................................................................... 25 3D Touch shortcuts.........................................................................................................................................................25 Troubleshooting..............................................................................................................27 Generate a diagnostics report on iOS devices.................................................................................................................. 27 Upload log files to BlackBerry Support.............................................................................................................................27 Send feedback to BlackBerry..........................................................................................................................................27 Frequently Asked Questions............................................................................................29 Legal notice....................................................................................................................30 What is BlackBerry Connect? What is BlackBerry Connect? 1 BlackBerry Connect is a secure, mobile, instant messaging application that is built on BlackBerry Dynamics. It has similar features to consumer instant messaging apps but, instead of connecting to consumer services like Google Talk or Yahoo! Messenger, BlackBerry Connect connects to an organization's instant messaging server, like Microsoft Lync, Skype for Business, Skype for Business Online, IBM Sametime, or Cisco Unified Communications Manager for IM and Presence. BlackBerry Connect provides the following features: Feature Description Reach contacts See mobile presence and then reach contacts using the best way, whether by phone, text message, instant message, or email. Create and participate in group Create and participate in topic-based group discussions. Be notified of messages discussions posted to the group discussions you participate in. Leave group discussions and return at a later date. Group discussion messages are persistent, and participants can view all of the messages posted even before users join the group discussion. 5 Installing and activating the BlackBerry Connect app Installing and activating the 2 BlackBerry Connect app Before you can begin using BlackBerry Connect, you must activate it. The steps you take to install BlackBerry Connect depend on how you will be activating it. The following options are available for activating the BlackBerry Connect app: • Install BlackBerry Connect and activate it using the BlackBerry UEM Client: Choose this option if you have installed and activated the BlackBerry UEM Client on your device and your administrator has allowed the BlackBerry UEM Client to manage the activation of BlackBerry Dynamics apps. This option appears in BlackBerry Connect only if all of these conditions are met. If you do not see this option when you open BlackBerry Connect, you must set up BlackBerry Connect using an access key. • Install BlackBerry Connect and activate it using an access key: Choose this option if you have not installed the BlackBerry UEM Client on your device or if your administrator has not allowed the BlackBerry UEM Client to manage the activation of BlackBerry Dynamics apps. Install BlackBerry Connect and activate using an access key To get an access key, choose one of the following options: • Request an access key from your administrator. Your administrator will send you an email with activation details and the access key. • Generate an access key from your organization's self-service portal. If you do not know how to access your self-service portal, contact your administrator. Note: If allowed by your organization, you can activate BlackBerry Connect using Easy Activation. An Easy Activation key, when permitted, is supplied by another BlackBerry Dynamics app, like BlackBerry Access or BlackBerry Work, as long as these apps are already installed and activated on your device. If available, you can activate BlackBerry Connect using the container password for the activation app. 1. Request
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