Domestic & International Travel Update and Guidelines

REF: ADV INTLN20-014 Dated 13 March 2020

Page 1 of 3 Domestic & International Travel Update and Guidelines

In compliance with the directive of the Philippine government to restrict domestic air travel to and from Manila to help prevent the spread of COVID-19, Philippine Airlines is compelled to cancel domestic flights to/from Manila while maintaining international operations. We will likewise maintain domestic flights to/from our other domestic hubs.

Details as follows:

Manila domestic flights - All domestic flights to and from Manila (MNL/ NAIA) shall be cancelled from March 15 to March 21, 2020.

- We shall announce in due course the status of Manila domestic flights for the period beyond March 21 up to April 14, based on the day to day assessment of the government authorities on the COVID-19 community quarantine situation.

- For March 13 and 14, we are upgrading certain flights between Manila and Cebu, as well as between Manila and Davao, to help accommodate any surge in passenger flight needs.

- For March 14, we are also operating extra flights on the following sectors, also to help support the needs of the traveling public:

· PR 4139 Manila - Tagbilaran

· PR 4140 Tagbilaran - Manila

· PR 4133 Manila - Tacloban

· PR 4134 Tacloban - Manila

· PR 5039 Manila - Iloilo

· PR 5040 Iloilo - Manila

· PR 5035 Manila - Zamboanga

· PR 5036 Zamboanga - Manila

· PR 5033 Manila - Bacolod

· PR 5034 Bacolod - Manila

REF: ADV INTLN20-014 Dated 13 March 2020

Page 2 of 3

Domestic flights to/from other hubs

- We shall maintain our domestic flights between other points in the Philippines and our other domestic hubs (Cebu, Clark, etc).

- In addition to this, we are coordinating with the national government authorities on a number of travel regulations issued by different provincial local governments, and we shall announce any adjustments to our operations or schedules should they be affected as a result.

International flights

- We are maintaining our international flights to and from Manila, as well as our international flights to and from other Philippine hubs, i.e., Cebu. - However, we maintain previously announced flight suspensions on routes to/from mainland China, Hong Kong, Doha and Macau, as well as flight reductions to Taipei and South Korea. – We are compelled to cancel the following services to and from Dammam and Riyadh in the

Kingdom of Saudi Arabia, from March 15 to March 21, due to travel restrictions imposed by local authorities:

· PR682 Manila – Dammam

· PR683 Dammam – Manila

· PR654 Manila – Riyadh

· PR655 Riyadh – Manila

REF: ADV INTLN20-014 Dated 13 March 2020

Page 3 of 3

IMPORTANT NOTE FOR MANILA PASSENGERS (INTERNATIONAL):

For the period 15 March to 14 April, all passengers arriving in Manila will be advised to stay within the boundaries of Metro Manila to comply with the community quarantine regulations. According to latest government rules, flights departing from Manila to overseas countries may only carry passengers originating within the boundaries of Metro Manila (thus, travelers originating from outside Metro Manila are requested to fly out of other Philippine gateways, e.g., Cebu or Clark, for the duration of the Metro Manila quarantine period).

PASSENGER GUIDELINES:

Affected passengers of cancelled flights have the following options:

1. Rebook their flight to a new travel date within the original ticket validity, with rebooking fees waived. Pax to be re-booked in same RBD. If only a higher RBD is available, Fare difference must be collected.

2. Reroute their ticket on the same fare class without rerouting charges. Fare difference rules apply.

3. WAIVER CODE IS NOT APPLICABLE TO REFUNDS. CANCELLATION/REFUND/NO SHOW FEES AS PER FARE RULES APPLY FOR ALL TICKETS.

Please contact [email protected] for waiver code details

PR UK Sales Team