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CONFERENCE PROCEEDINGS Editors: Dr UNIVERSITY OF GHANA BUSINESS SCHOOL CONFERENCE PROCEEDINGS editors: Dr. Richard Boateng, Dr. Mohammed A. Sanda, Dr. Godfred A. Bokpin, Dr. Adelaide Kastner and Mr. Francis Adzei UNIVERSITY OF GHANA BUSINESS SCHOOL UGBS CONFERENCE ON BUSINESS AND DEVELOPMENT 2013 This book of proceedings features a mix of conceptual and empirical research papers which set the agenda for discussion on key themes in accounting; finance, banking & insurance; marketing and customer management; operations and management information systems; organisation and human resource management; and public administration and health services management. Published 2013 in Ghana by University of Ghana Business School (UGBS) Copyright © 2013 UGBS. All Rights Reserved. ISBN: xxx-xxxx-x-xxxx-x All rights reserved. Published by University of Ghana Business School (UGBS) P. O. Box LG 78 Legon, Accra, Ghana Tel: +233 302 501008 Email: [email protected] Printed in Ghana by UGBS in collaboration with Craft Concepts Limited P. O. Box NB 649, Nii Boiman, Accra, Ghana Tel: +233-302-925-762 Email: [email protected] Copyright©2013 Internet Version (30 April 2013) The Internet version of this document can be accessed at: http://ugbs.ug.edu.gh/ UGBS Conference on Business and Development – Conference Proceedings Contents Contents ................................................................................................................................................................. 1 Conference Welcome ............................................................................................................................................. 4 Chairs of Tracks, Workshop and Forum .................................................................................................................. 6 Conference Programme ......................................................................................................................................... 7 Breakout Sessions .................................................................................................................................................. 9 Accounting and Finance ....................................................................................................................................... 12 Exploring the Disclosure of Intellectual Capital in Ghana: Evidence from Listed Companies .............................. 13 Market Structure, Efficiency and Performance: Empirical Evidence from Ghanaian Life ................................... 20 Determinants of Interest Rate Spread in Ghana; Does GDP Growth Matter? .................................................... 27 Government Spending, Spending Discipline and External Debt Stock among HIPCs in Africa ............................. 33 Corporate Governance, National Culture and Corporate Debt Maturity Structure: Evidence from Sub- Saharan Africa ...................................................................................................................................................... 50 The Effect of Funding Sources on Lending Patterns of Banks in Ghana .............................................................. 53 Corporate Governance and Transparency; Evidence from Stock Return Synchronicity ...................................... 56 Marketing and Customer Relationship Management........................................................................................... 59 Price Fairness, Customer Satisfaction and Behavioural Intention: Evidence from the Ghanaian Banking Industry ................................................................................................................................................................ 60 Antecedents to B2B Relationships: Evidence from Ghana ................................................................................... 67 Corporate Social Responsibility Practices in Ghana: a content analysis of Daily Graphic ................................... 74 The Role of Corporate Community Relations for a Strategic Approach to CSR in Ghanaian Banks ..................... 79 Examination of the Interplay between Product Innovativeness, Competitive Intensity and Channel Networking ........................................................................................................................................................... 83 Developing a Strategic Model for Online Relationship Marketing ....................................................................... 86 Brand Switching in the Mobile Telecommunications Industry of Ghana ............................................................ 92 Does Gender Matter on Family Buying Decision in a Developing Country Context ............................................ 95 Branding for the International Market; a conceptual model ............................................................................... 98 Operations and Management Information Systems .......................................................................................... 100 Political Dispensations and Efficiency of Agricultural Production in Ghana ...................................................... 101 Internet and Distance Education: an Evaluation of Readiness in a Ghanaian University ................................... 108 Dynamic Capabilities in Ghanaian Mobile Business Organisations .................................................................... 111 Internet Banking Deployment in Ghana: A Socio-Technical Analysis ................................................................. 115 Work System Analysis of Meteorological Information Flow: Evidence from Ghana Meteorological Agency .... 118 Chairs of Tracks, Workshop and Forum 1 UGBS Conference on Business and Development – Conference Proceedings A Competitive Strategic Analysis of Developing and Deploying 3G Mobile Technology Services ...................... 121 User Perceptions of Information Security .......................................................................................................... 125 Internet Use amongst Fashion Designers ........................................................................................................... 128 Social Networking Tools in Organisational Learning .......................................................................................... 131 The Role of Web 2.0 in e-Participation in Developing Countries: the Case of Ghana ........................................ 135 Understanding Employee Behaviour on Password Management: Evidence from two Ghanaian Universities . 140 The Role of Accounting Information Systems in Ensuring Effectiveness of Audit Procedures .......................... 144 Institutionalising Electronic Payment Systems in Ghana.................................................................................... 148 Organisation and Human Resource Management .............................................................................................. 151 Organisational Involvement and Employees Consumption of New Work Practices in Transforming State Enterprise ........................................................................................................................................................... 152 Organisational Politics; Its Influence on Firms ................................................................................................... 160 Strategic Planning and Corporate Performance: an Exploratory and Comparative Study of Leading Ghanaian Firms ................................................................................................................................................... 161 Work-Family Conflicts: a Study of Women in Managerial Positions in Ghana .................................................. 163 Determinants of the Performance of Acquisitions: Evidence from the Telecommunications Industry in Ghana ................................................................................................................................................................. 166 Dynamics of Employee “Voice” on Job Satisfaction in the Ghanaian Mining Industry: an Explorative Study ... 168 Leadership Styles and Organisational Climate in the Plastic Manufacturing Sector of Ghana.......................... 171 Job Satisfaction, Professional Commitment and Organisational Commitment in Ghana’s Health Sector ......... 174 Public Administration and Health Services Management .................................................................................. 177 Effects of Workplace Politics in Hospitals on Nurses’ Behavioural Intentions in Ghana ................................... 178 An Assessment of Public Sector Quality Service Delivery from the Perspective of Private Sector Clients in Ghana ................................................................................................................................................................. 186 Public Private Partnerships in Urban Water Service Delivery: a Political Analysis of Implementation Challenges .......................................................................................................................................................... 192 Community Participation for Rural Development: an Example of the Keta Municipal Assembly ...................... 197 The Challenge of Taking Baby Steps in E-governance in West Africa ................................................................. 201 Undergraduate Submissions .............................................................................................................................
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