Your Guide to Disability Access at Airport Disability Access Facilitation Plan for visitors to Brisbane Airport. Name of Airport: Brisbane Airport Contents 5.12 Directory Boards and Signage 11 Message from the CEO iii 5.13 Access to / from Aircraft 12 Operated by: Brisbane Airport Corporation Pty Limited Objective 1 5.14 Terminal Transfers 13 5.15 International Flights and Border Security Areas Date Prepared: November 2011 Commitment 1 13 1. Key Elements 2 Revision Number: 2.0 5.16 Evacuation from Terminals 13 Terminology / Abbreviations 2 6. Direct Assistance 13 This Plan has been prepared in consultation with the following organisations: 2. Prior to Arrival 2 6.1 Airline Responsibility 13 2.1 Check-in 2 6.2 Assistive Equipment 14 Australian Human Rights Commission 2.2 Further Information 2 6.3 Airport Ambassadors 14 Civil Aviation Safety Authority 3. Kerbside Processes 3 6.4 Information and Assistance Enquires 14 Department of Infrastructure, Transport, Regional Development and Local Government (Aviation and 3.1 Bus - Terminal Transfer Bus (T-bus) 3 7. Service Delivery 14 Airports Division) 3.2 Train - Airtrain 3 7.1 Staff Skills & Training 14 Anti-discrimination Commission 3.3 Taxi 4 7.2 Security Environment 15 Australian Federation of Disability Organisations 3.4 Ground Transport 4 7.3 Consultation 15 Deafness Forum of Australia 3.5 Private Drop-off / Collection Points 4 7.4 Performance Monitoring 15 3.6 Accessible Car Parking 5 National Disability Services (Australian Blindness Forum) 8. Communication Strategies 15 Domestic 5 Physical Disability Australia 8.1 Further Information 15 International 5 8.2 Enquires and Feedback 16 3.7 Tactile Ground Surface Indicators 6 8.3 Complaints 16 3.8 Direct Assistance 6 9. Expected Improvements 16 4. Security Screening 6 9.1 Future Developments 16 4.1 At the Screening Point 7 4.2 Prohibited Items 7 Appendicies

4.3 International Passengers 7 Appendix A : Airlines Operating Brisbane Airport 17

4.4 Special Circumstances 7 Appendix B : External Map - Dometic Terminal 18

5. Airport Terminal 8 Appendix C : External Map - International Terminal 19 5.1 Arrivals and Departures 8

5.2 Check-in 9

5.3 Self Check-in 9

5.4 Waiting Areas 9

5.5 Public Toilet Facilities 9

5.6 Baby Change 10

5.7 Drinking Fountains 10

5.8 Flight Information and Displays 10

5.9 Assistive Listening Systems & Hearing Loops 10

5.10 Public Telephones 11

5.11 Internet Kiosks 11 i Disability Access Facilitation Plan | Brisbane Airport Corporation Disability Access Facilitation Plan | Brisbane Airport Corporation ii Message from the CEO Objective The primary purpose of the Disability Access This document also outlines situations where the Brisbane Airport Corporation Pty Limited (BAC) aims to provide facilities at Brisbane Airport that are not Facilitation Plan is to advise passengers with disabilities provision of appropriate services falls under the only world class, but also promote accessibility for all members of the community, including passengers and of: jurisdiction of your airline, government agencies, or visitors with disabilities or special needs. other organisations. ●● The service measures currently undertaken by Brisbane Airport Corporation Pty Limited (BAC) to BAC employees are committed to ensuring that equal opportunity principles are followed when dealing with ensure access for passengers with disabilities; and people with disabilities, whether they are other employees, customers, passengers, their families or general members of the public. ●● How passengers with a disability can assist the airport and their airline to ensure they are best This commitment is achieved, in part, by our conformance with all applicable building regulations, Building Code placed to provide an appropriate service. Such of Australia requirements, and applicable Australian Standards. In addition, access consultants are engaged for any actions may include, initiating communication major terminal upgrade project to ensure inclusive access is provided in and around terminal buildings and car prior to travel and developing an understanding of parks. BAC also works closely with representative groups to ensure that airport developments meet the needs and facilities and services available. expectations of all travellers. Commitment

This Disability Access Facilitation Plan will be displayed on the BAC website at www.bne.com.au and will be BAC acknowledge that everyone at some point in their updated to reflect major changes to BAC infrastructure as we continue to develop our facilities. In addition to this life will be limited in one way or another, when one plan, BAC is currently undertaking a review of our website to ensure that it is best practise in special needs access considers the following: and has included a special needs page as part of our online community forum. ●● illness or injuries, As part of our commitment to social sustainability BAC will continue to look for ways to improve airport ●● accident or birth defect, amenities, access and connectivity into the future. ●● acquired disability through ageing, ●● energy limitations due to chronic illness, ●● emotional difficulties, ●● pregnancy, ●● extremities of height and size, and ●● people with prams, trolleys or luggage This facilitation plan confirms BAC's commitment to the provision of accessible services and facilities, and relates to all areas operated and managed by BAC.

Julieanne Alroe Managing Director and CEO Brisbane Airport Corporation

iii Disability Access Facilitation Plan | Brisbane Airport Corporation Disability Access Facilitation Plan | Brisbane Airport Corporation 1 1. Key Elements check-in, or arrival. Each airline has varying guidelines alternative formats is available upon request. Please All T-buses are low-floor buses with accessible ramps, and procedures in place for providing assistance contact our office on +61 (07) 3406 3000. and each bus can accommodate one wheelchair user. This facilitation plan considers the following key to passengers with disabilities. BAC recommends The Terminal bus stops are located externally, at either elements for the Domestic and International Terminals contacting your airline directly regarding your specific 3. Kerbside Processes end of the Domestic Terminal, outside the and at Brisbane Airport: circumstances. Virgin Blue arrivals on Ground Floor. People may arrive at Brisbane Airport by car, public 1. Prior to Arrival Passengers should note that there is no porter service transport or taxi. All roads, paths, car parking areas The International Terminal bus stop for collection is provided at Brisbane Airport. 2. Kerbside Processes and building entrances must form part of a continuous located in front of the central entry door from the arrivals (Level 2) area. The dedicated drop-off point is 3. Security Screening 2.1 Check-in accessway to provide barrier-free access. located approximately 10 metres South of the central 4. Airport Terminals Passengers are advised to allow ample time prior to BAC aims to provide facilities that are accessible to entry door to the departures (Level 4) area. 5. Direct Assistance flight departure to process through check-in, security all members of the community. This commitment screening points and immigration. Generally, check-in Refer to Terminal Maps located in Appendices B and C. 6. Service Delivery extends beyond the terminal buildings to car parks and counters for international flights open 3 hours prior to transport drop-off and pick-up areas. 7. Communication Strategies departure, and 1.5 hours for domestic flights. Timetables and further details for the T-bus are 8. Expected Improvements Brisbane Airport consists of two terminals, the available at http://bne.com.au/to-from-airport/ 2.2 Further Information transport-options. Terminology / Abbreviations International Terminal and Domestic Terminal. The Over 35 airlines operate from the Domestic and two terminals are located 2 kilometres apart with BAC Brisbane Airport Corporation Pty Limited International Terminals at Brisbane Airport, many of public transport (bus and rail) and taxi options for 3.2 Train - Airtrain FIDS Flight Information Display Screens transportation between them. which are in the process of initiating improvements to The Airtrain is a privately operated service, which TTY Teletypewriter support passengers with special requirements (refer connects with the Queensland Rail network and Appendix A for a consolidated list of airlines and 3.1 Bus - Terminal Transfer Bus (T-bus) provides connection between the International and T-Bus Terminal Transfer Bus website links). The T-bus, easily recognised by its bright orange Domestic Terminal and then onto Brisbane City or colour, operates at regular 15 minute intervals between Gold Coast if required. 2. Prior to Arrival The BAC website is a valuable resource for travellers 6:30am and 6:00pm Monday to Friday, and every half with disabilities, offering important information Timetables and further details are available at Prior preparation and advance notification of special hour between 9:00am and 6:00pm on weekends, regarding the facilities, services and resources www.airtrain.com.au requirements ensures airlines and agencies are providing an alternative transfer option. The T-bus available. The BAC website is updated regularly responsive to the needs of their passengers. operates between terminals1 and provides connection to ensure information provided reflects current The terminal train stations and platforms connect with the Airport Village; a retail, recreation and dining development works and includes notifications where directly to the Terminal buildings via an elevated In order to ensure the highest level of service is any temporary changes exist as a result of construction provided, passengers are advised to communicate any activities. special requirements to their ariline with sufficient notice at the time of reservation. Website address: www.brisbaneairport.com.au

The BAC website is undergoing improvements This may include: to enhance accessibility, however in the interim, ●● Presence of temporary or permanent impairment, additional print material, including material in

●● Limitations of stamina,

●● Reliance on a mobility aid or assistance animal,

●● Partial or complete loss of sight or hearing,

●● Difficulty interpreting information, walkway which can be accessed by stairs, escalators precinct. Children under four years travel for free. and lifts. ● Whether the passenger will be travelling ● Access to the Domestic Terminal station is from a independently. Customers travelling with Qantas who have central location outside the Common User Terminal. connecting services between the Brisbane Domestic Tickets can be purchased from within the Terminal Such information will enable the airline or agency and International Terminals, can use the T-bus building. Airtrain ticket counters are located within to make any necessary arrangements to ensure transfer service free of charge upon presentation of a close proximity to the Qantas and Virgin Blue baggage appropriate assistance is available at the airport upon connecting Qantas boarding pass. carousels located on the Ground Floor.

2 Disability Access Facilitation Plan | Brisbane Airport Corporation Disability Access Facilitation Plan | Brisbane Airport Corporation 3 Domestic Terminal Maps are located in Yellow Cabs and Black & White Cabs are the two Refer to Terminal Maps located in Appendices B and Virgin Blue PARKSHORT Appendicies B & D. officially recognised taxi services for Brisbane and C for locations of designated accessible drop-off and 5 accessible car parking spaces at grade both companies operate on a 24-hour basis. collection points. Qantas PARKSHORT The International Terminal station links directly to Level 3 of the International Terminal Building with easy The layout of the road system around the Domestic The roads leading to the Terminal buildings have 6 accessible car parking spaces at grade connection to either the arrivals (Level 2) or departure Terminal is being reconfigured and reconstructed been specifically designed to manage the wide range PARKVALET (Level 4) areas. Tickets can be purchased directly from as part of the works associated with the Multi-Level of transportation types available. In this design, A Valet service is available within the PARKLONG the Ticket office located adjacent to the International Car Park and Domestic Terminal Access Projects. This coaches and registered ground transport operators, facility. Terminal platform. facilitation plan will be progressivly amended to mirror who require large areas to await collection or for these works. For further information or to book these disembarking passengers are allocated space within Accessible car parking spaces are located a short walk International Terminal Maps located in taxi services, please contact the operators directly. close proximity to the Terminal buildings. from the Domestic Terminal building. The pathway Appendicies C & E. between the accessible parking spaces and the Black & White Cabs 133 222 BAC recognises that the Domestic Terminal roads terminal is generally covered along its entire length, 3.3 Taxi Website: www.blackandwhitecabs.com.au can be congested at different times of the day. except in areas where construction activities prevent BAC has commenced a number of upgrade projects Yellow Cabs 13 CABS (13 1924) this. It is recommended whenever possible that Upon arrival at Brisbane Airport by taxi, accessible around the Domestic Terminal Precinct, including passengers with mobility disabilities be set-down by drop-off points are located within close proximity to Website: www.yellowcab.com.au the developkment of a new multi-level car park, to drivers in the designated set-down locations, prior to designated crossing points. address some of these capacity-related issues. Once parking vehicles, to reduce walking distances. 3.4 Ground Transport completed, these upgrades will mean significant At the Domestic Terminal, the road immediately improvements for access to the Domestic Terminal. outside the Terminal is for taxi pick up only. Taxi drop The meeting point for pre-arranged ground International off is located on the road immediately opposite the transport varies for each Terminal and service. It 3.6 Accessible Car Parking International Multi-Level Car Park Terminal building. Refer to Terminal Map. is recommended that any special arrangements be discussed directly with your service provider. There are a suitable number of accessible car parking 27 accessible car parking spaces distributed per the A taxi attendant is present during busy periods and spaces available for people with disabilities within the following: can assist passengers requiring wheelchair access to 3.5 Private Drop-off / Collection Points various Brisbane Airport car parks, including: ●● 7 on Level 1 arrange a wheelchair-accessible taxi. It is noted that Set down areas for private vehicles have been ●● 5 on each Level from 2-5 there may be a short wait for this service. provided at both Domestic and International Domestic The International Multi-Level Car Park connects with Terminals. These spaces are designed for the driver Refer to Terminal Map located in Appendix B for taxi Domestic Multi-Level Car Park (PARKLONG) the Terminal building at Level 1 via a covered walkway, of the vehicle to drop off their passengers and have a drop-off and collection points. 32 accessible car parking spaces distributed per the which provides shelter from inclement weather. maximum stopping time period of two minutes. The following: Accessible lifts, escalators and travelators provide driver of the vehicle must remain with the vehicle at At the International Terminal, the taxi rank is located ●● 4 on Level 1 further connection with the arrivals (Level 2) and all times. Set-down areas have been located to avoid at the North end of the arrivals (Level 2) area. Similarly departures (Level 4) areas. ●● 5 on Level 2 to the Domestic Terminal, an attendant is available traffic disruption and accidents. Suitably located and constructed kerb ramps have been provided to link ●● 4 on Level 3 during busy periods to provide direct assistance where Refer to Terminal Maps located in Appendices B to required, including access to maxi taxis. As above, set-down areas and accessible paths of travel. ●● 8 on each Level from 4-5 please note that there may be a short wait for this service. Seating areas for waiting and resting are provided next to set-down areas offering some protection from sun, When arriving at the International Terminal by taxi, rain and prevailing winds. accessible drop-off points are located immediately Moreton Drive adjacent to the departures (Level 4) area. Drivers are advised that parking officers have very little discretion in the enforcement of strict Federal Refer to Terminal Map located in Appendix C for taxi laws that mandate security arrangements at airports. Dryandra Rd EXISTING LONG TERM CAR PARK REMAINS OPEN TEMPORARY SHORT (4+ hours) TERM CAR PARK drop-off and collection points. As such, parking officers are required to direct drivers Nancy-Bird Way Airport Dr (up to 4 hours) CLOSED BEST FOR CAR PARK CLOSES MIDNIGHT awaiting passenger arrival to collect their passengers TEMPORARY SHORT 14 APRIL 2010 TERM CAR PARK (up to 4 hours) l Do a Passengers are advised that taxis generally run in efficiently and within the two minute set-down period. International me min BEST FOR stic Ter

Chloris St Chloris 1 conjunction with flight arrivals, as such passengers may Where drivers need to leave their vehicle or wait for Terminal experience some delays during quieter periods. longer periods (exceeding 2 minutes), then they must 1 use one of the designated off-street car parking areas.

4 Disability Access Facilitation Plan | Brisbane Airport Corporation Disability Access Facilitation Plan | Brisbane Airport Corporation 5 E. for locations of car parking, lifts, escalators and Standards wherever it is reasonable to do so. information and Section 6 : Direct Assistance. 4.2 Prohibited Items travelators BAC advises that any passengers with questions about Directional tactile ground surface indicators are 4. Security Screening export restrictions, including prhibited explorts, Typically, accessible car parking spaces are located installed sparingly throughout Brisbane Airport The purpose of aviation screening is to protect pharmaceutical drugs and currency limits, should in convenient locations near lifts and connections to and more holistic way-finding strategies are being passengers, airline crew, aircraft from unlawful acts check with the Australian Customs Service prior to building entries. Spaces have been distributed across considered to maximise use of existing features, and behaviours. Standard methods and procedures are travel. Items such as nail clippers with pointed ends, the site to serve a variety of terminals and reduce landmarks, and visual cues. BAC are aiming for a required to identify and detect weapons, explosives or scissors with pointed ends, pocket knives, metal nail travel distances as much as possible. consistent approach to the application and installation other dangerous items, which may be used unlawfully. files with pointed ends and some umbrellas should of tactile ground surface indicators throughout airport not be packed in carry-on luggage. Any items of this facilities and in line with the requirements of the Accessible car parking spaces are large enough to All persons employed or subcontracted to Brisbane kind should be packed in checked luggage. If these Premises Standards and the Building Code of Australia. allow wheelchairs to be manoeuvred and people and Airport Corporation to undertake Security Screening items are detected at screening points, passengers their mobility aids to be transferred. Undercover have undergone initial and annual refresher training are required to surrender them. Small scissors, nail 3.8 Direct Assistance car parking spaces allow for certain vans and cars to ensure they have achieved competency with the files and nail clippers with rounded ends may be transporting wheelchairs on the roof. Drivers of high Direct assistance from the front of the Terminal standard operating procedures issued by the Office permitted in carry-on luggage subject to approval of vehicles should note that height restrictions apply in all buildings to, through check-in areas and to the of Transport Security. These procedures have been the screening officer. undercover parking areas and these height restrictions departure gates may be available if pre-arranged and developed, and are reviewed on a regular basis, In addition, any flammable liquids, gases, or other are signed at the carpark entries. Generally, the spaces agreed with the relevant airline in advance. Similarly, to ensure the smooth and efficient movement of dangerous goods must not be carried or packed within have been constructed within suitable gradients and direct assistance from the baggage collection area passengers through screening points. bags. When detected, these items will be removed surface finish, (bitumen or concrete generally), to to the various transport collection points may be All officers at the BAC operated screening points by Aviation Protection Officers. Aerosols and laptop ensure wheelchairs remain stationary during transfer. available if pre-arranged and agreed with the relevant located at the International Terminal and the Common computers must be removed from bags at the security airline in advance. User Area of the Domestic Terminal have also received point and screened separately. Passengers are advised The spaces have been clearly sign-posted and marked training in customer service. that electronic equipment will not be damaged by with the international symbol for access. Drivers It is the responsibility of the passenger to advise their X-ray screening. and passengers with disabilities are advised that airline of any disabilities and the level of assistance Qantas and operate the screening valid Australian Disability Parking Permits and valid required at the time of booking, or with sufficient points located at the Qantas and Virgin Australia areas Checked baggage is also subject to screening. It is Queensland Disability Parking Permits are accepted notice. This allows the airline to make appropriate of the Domestic Terminal. recommended that passengers contact the relevant and must be displayed on the vehicle at all times. arrangements. airline for further information regarding items which 4.1 At the Screening Point can, and cannot be taken on board, either in carry-on BAC acknowledge that there may be some BAC provides the infrastructure for the airlines to luggage or in checked baggage. inconvenience caused with the existing car parking conduct their business, it is the responsibility of All departing passengers are subject to security areas associated with Domestic Terminal due to the screening prior to entering a sterile area1 and boarding 4.3 International Passengers current construction works. We thank you for your aircraft, and must keep track of their belongings co-operation and patience while we build this new and during the screening process. It is recommended that There are additional restrictions on the quantity exciting facility which will enable us to enhance your valuables such as wallets, passports, jewellery and of liquids, aerosols and gels, passengers may carry visit to Brisbane Airport. cameras be placed in hand luggage before reaching the onboard the aircraft, including duty-free items. This is screening point. for protection against the threat of liquid explosives 3.7 Tactile Ground Surface Indicators on flights in and out of Australia, and the rules apply At times, passengers will alarm screening equipment to all passengers arriving on international flights who Warning tactile ground surface indicators are located and further screening will be required before being are transiting in Australia, externally where hazards exist, including to stairs, cleared for travel. If this does occur, the passenger and passengers travelling ramps, escalators, set-down areas and designated may be asked to undergo a physical search. If this is the on the domestic leg of an crossing points, to assist persons who are blind or have the airlines to provide assistance from the check- case, a passenger may request this further screening to international flight within low vision. in counters to the aircraft and from the aircraft to take place in a private room. Australia. the baggage reclaim area. Passengers utilising direct Passengers will be selected on a random basis to BAC reviews and implements changes to legislation. In assistance must clearly advise the person providing undergo additional Explosive Trace Detection testing. Duty free liquids and the case of non-retrospective Australian Standards and direct assistance with regard to their mode of ongoing gels are subject to these guidelines being updated with the intent to improve travel. This is to ensure that direct assistance is restrictions and may be access for all members of the community, including provided to the correct transport point. 1 The sterile area refers to parts within an airport, which provides passengers access to the boarding gates and aircraft. confiscated at the first people with disabilities; BAC in association with our This area is controlled by the Office of Transport Security, or an point of entry to Australia airline partners will implement the changes to the Please refer to Appendix A for links to relevant airline airline operator.

6 Disability Access Facilitation Plan | Brisbane Airport Corporation Disability Access Facilitation Plan | Brisbane Airport Corporation 7 in the case of transiting or transferring passengers. separate screening in order to avoid the walk- airport and prior to boarding your flight, passengers disability are advised to notify their airline at the time This includes passengers transiting through Brisbane through metal detector. are advised to notify their airline or agent at the time of purchasing their ticket and prior to their arrival, in on another international flight to either an Australian of purchasing their ticket to allow them to make any order to ensure the necessary assistance is provided. ●● It is important that you have your pacemaker or International destination or who are continuing necessary arrangements prior to your arrival. BAC provide Airport Ambassador's to assist passengers identification card with you, in case this is required. their journey on the same flight to another Australian with information during peak periods but this service is airport. Passengers on transiting flights will in all cases Refer to Section 1 : Prior to Arrival for further for landside information, that is, prior to entering the be required to disembark and be screened at the first Artificial Limbs / Prosthesis information and Appendix A for links to relevant airline Customs-controlled area. websites. point of entry to Australia prior to continuing their ●● Passengers are advised to notify the security journey. staff of their condition prior to passing through Typically, these passengers will be assisted at the the walk-through metal detector so alternate 5.2 Check-in appropriate service counters, as designated by airline Some exemptions apply for medicines, medical screening can occur. Passengers are advised to allow ample time prior to ground crew or a Brisbane Airport Ambassador. In the products, medical devices, and baby products that International Terminal, these are located at the start Walking aids flight departure to process through check-in, security may be required during the flight. For further details screening points and immigration. Generally, check-in of check-in counter rows. During busy periods, service regarding these exemptions and any supporting ●● Walking aids will also be subject to security counters for international flights open 3 hours prior to counters open at either end of these rows. documentation which may be required during travel, screening, which may include X-ray or Explosive departure, and 1.5 hours for domestic flights. refer to the Australian Government travel security Trace Detection. If you need to sit down during 5.3 Self Check-in website. this process, chairs are available. Within the Domestic Terminals, check-in counters Within the Domestic Terminal, some airlines, including Wheelchairs are located on the entry level (Level 1). On this level, Qantas, Virgin Australia and have self-service TravelSECURE: the Terminal consists of three key areas: Qantas, check-in kiosks located within the check-in area, which website: http://travelsecure.infrastructure.gov.au ●● Security staff are familiar with the movement of passengers requiring a mobility aid and these Common User Terminal (Jetstar, Alliance, Tiger provide an alternative check-in option. These self- Airways, Skytrans, Brindabella and others) and Virgin service check-in kiosks are owned and operated by the 4.4 Special Circumstances passengers will be met directly. All items carried by the person in their wheelchair are required to be Australia. Separate check-in counters are provided for relevant airline. To use this service, passengers require A range of factors may influence the ability of a person cleared using the X-ray equipment. Any additional each airline operating from this Terminal. Generally, the booking reference, applicable airline frequent-flyer to navigate the passenger screening process and it is items will be visually inspected. these are located in front of entry doors. However number and/or card, or may scan the barcode located recommended that passengers be prepared before depending upon your means of transport, you may on their itinerary. ●● If the passenger is able to stand but not walk, the they arrive at the airport to avoid any unnecessary be required to travel a short distance to the relevant person can be cleared with the use of a hand-held complications or delays. airline counter. It is understood that these kiosks have been configured metal detector. However, if the person is unable to to facilitate access by all, however any passengers who move from the wheelchair, the security officer will Refer to Terminal Maps located in Appendix B to Persons requiring greater assistance at security notified their airline or agent at the time of booking of outline the procedure for a pat-down search. This identify your relevant airline check-in counter and screening points, such as people with disabilities and their special needs or are unable to use this service are can be undertaken by an officer of the same sex Section 2 : Kerbside Processes to determine the most older persons are advised to notify their airline carrier requested to check-in via the counters. and a private search room is available for use. appropriate location for parking and / or drop-off. at the time of purchasing their ticket and prior to arrival at Brisbane Airport of the following: Prams / Strollers Within the International Terminal, check-in counters Further to this, some airlines have strict conditions regarding check-in procedures and times, which if not ●● These will be subject to screening and allowed are located in a single location within the departures Medical Implants adhered to, may result in a financial penalty or inability entry to the sterile area at the screening point. (Level 4) area. Large overhead display screens present to board the booked flight. All passengers should ●● Passengers with medical implants, such as Passengers travelling with an airline are advised to important information regarding each departing contact their airline prior to arrival at the airport to pacemakers, insulin pumps or cochlear implants, contact their airline for further advice regarding flight, including the location of the check-in counter discuss any airline-specific requirements. must be careful when passing through airport the carriage of prams and strollers on board the (row) and the current status of the flight, i.e. "check- security. These passengers are advised to request aircraft. in open". If you have any difficulties reading these signs or interpreting the information displayed, please 5.4 Waiting Areas approach one of the Brisbane Airport Ambassadors or Passengers are reminded that private screening rooms A large proportion of your time at the airport will friendly airline ground crew for assistance. are available upon request, should this be required. be spent waiting, either for your departing flight, or Refer to Section 5 : Direct Assistance for further arriving flights of friends or family. A number of rest 5. Airport Terminals information regarding our Brisbane Airport Ambassadors. areas are provided throughout the Terminal buildings for your comfort. These are located adjacent to 5.1 Arrivals and Departures transport drop-off and collection areas, within check- Currently, there are no wheelchair-accessible check- in areas, and throughout the boarding gates. It is the responsibility of the airline to provide in counters, however passengers requiring special assistance if required while you transit through the assistance, including older persons and those with a Currently, the design of seating areas varies

8 Disability Access Facilitation Plan | Brisbane Airport Corporation Disability Access Facilitation Plan | Brisbane Airport Corporation 9 throughout the Domestic and International Terminals, rooms are located in various locations throughout the means that airline announcements made in one airline's Refer to Section 8 : Expected Improvements for further including some seats with and without armrests Terminal buildings and provide a valuable resource for area cannot be heard throughout the remaining details regarding the accessibility audit. and backrests. BAC is working towards a consistent parents to perform many functions. Facilities include sections of the Domestic Terminal. For example Jetstar approach for the provision and design of seating areas. private feeding rooms, microwave facilities and or Virgin Australia announcements cannot be heard in 5.10 Public Telephones change benches. the Qantas area of the Terminal. 5.5 Public Toilet Facilities Public telephones are located throughout all areas of the Domestic and International Terminals. These The design of these facilities and provisions within The FIDS located within the International Terminal Providing accessible toilets is fundamental for locations are indicated on the Terminal Maps included vary, particularly throughout the Domestic Terminal, have the capacity to provide emergency warning all persons accessing the Terminal buildings. The in Appendices D and E. however BAC plans to work in conjunction with Qantas information in the event of an incident within the accessible toilets throughout the Terminal buildings and Virgin Australia to achieve consistency. Refer to Terminal. Refer Section 4.16 : Evacuation from are unisex which is preferred as they allow carers of Section 8 : Expected Improvements. Terminals for further information regarding Emergency The majority of the telephones provided within the the opposite sex to provide assistance as required. Response. Terminal buildings, excluding the Qantas Domestic Typically, they are easy to find and located along 5.7 Drinking Fountains Terminal, are supplied by TriTel Australia. Each of these main routes and next to other facilities. They are also telephones include the following features: 5.9 Assistive Listening Systems and located within easy reach (no more than 120 metres There are drinking fountains within the Terminal Hearing Loops - Instructions in five languages, away) at any time. buildings for your convenience, including accessible The International Terminal building includes a number drinking fountains throughout the International - Adjustable volume control, of hearing loops in designated locations throughout These locations are indicated on the Terminal Maps Terminal. - Hearing aid coupler5, the terminal building to assist people with hearing included in Appendices D and E. difficulties. These are located throughout the 5.8 Flight Information and Displays departures (Level 4) check-in area, arrivals (Level 2) Generally, the toilet facilities are designed to provide Flight Information Display Screens (FIDS) are located area, boarding gates and main retail (sterile) area. adequate circulation for manoeuvring around the throughout the public areas within the International toilet pan, the hand basin (which is usually provided and Domestic Terminals. These screens provide Signs incorporating the international symbol for within the same space) and the door. These facilities information regarding flight arrival and departure deafness3 are located throughout the Terminal are identified with the international symbol for times, gate numbers and boarding calls, i.e. go to gate, building, indicating the location and extent of the access2. boarding and final call. This information is updated areas covered by this system. to indicate flight delays,and information when flights It should be noted that some, but not all, of the have landed. The information displayed on the FIDS is accessible toilet facilities incorporate accessible supplemented by public address announcements. showers. People who wear hearing aids fitted with a T-switch4 Passengers with sensory impairments who may require As part of BAC's ongoing commitment to the provision will be able to hear any announcements with the least assistance while awaiting flight boarding should notify of accessibility facilities for all, BAC has audited each amount of distortion, and minimal background noise their airline at the time of purchasing their ticket and accessible facility located throughout Brisbane Airport and interference. upon arrival at the Terminal. All passengers are advised with the intent to upgrade facilities in line with the to arrive at the boarding gate prior to the scheduled requirement and timetables contained within the At this stage, there is limited provision of assistive boarding time. For Domestic flights, boarding typically Premises Standards as the Standards relate to Public listening systems throughout the Domestic Terminal commences 30 minutes prior to scheduled flight Transport Buildings. A Disability Access Management and at counter areas. As part of the accessibility audit departure. For International flights, boarding typically Plan has been developed for the Domestic Terminal currently being undertaken by BAC in conjunction commences 40 minutes prior to scheduled flight while a Plan is currently being developed for the with our access consultants, the provision of hearing departure. augmentation listening systems will be reviewed and International Terminal. Projects to implement the - Long handset cord, and identified upgrade works identified with the plans are prioritised accordingly. All passengers are advised that airline announcements - Call charge rates displayed on the signage on the currently in progress. 3 The international symbol for deafness is represented on a for specific passengers, i.e. last calls for passengers inside of the pay phone booths blue (ultramarine) background who cannot be located within the proximity of the Refer to Section 9 : Expected Improvements. 4 A hearing aid, with an in-built telecoil or T-switch, facilitates - Credit card payment facilities. boarding gates at the time of boarding, are not access to the benefits of assistive listening devices. The system The public telephones located throughout the Qantas 5.6 Baby Change replicated on the FIDS. These systems display general works by changing soundwaves from the speaker’s voice as it flight information only. moves through the microphone, into an electrical current. This Domestic Terminal are supplied and maintained by Baby change facilities and dedicated parenting signal is amplified and sent through the coil (hearing loop). The 5 A hearing aid coupler is incorporated into the handset of the loop emits a magnetic field into the immediate area. This field is telephone, enabling people who wear hearing aids fitted with a 2 The international symbol for access is represented on a blue (ultramarine) Passengers should note that the public address systems picked up by the hearing aid (when the T-switch is turned on), T-switch to hear the speaker with the least amount of distortion, background at the Domestic Terminal are airline specific. This amplified and converted back into an audible sound. and minimal background noise and interference.

10 Disability Access Facilitation Plan | Brisbane Airport Corporation Disability Access Facilitation Plan | Brisbane Airport Corporation 11 Telstra. for boarding and disembarking. As noted previously, These laws outline specific procedures for the regarding Australian quarantine regulations can be passengers are advised to notify the relevant airline or transportation of batteries, which typically cannot found on the AQIS website at A telephone with teletypewriter (TTY) facility is agent at the time of booking with confirmation prior travel as baggage within the baggage hold, however http://www.daff.gov.au/aqis located adjacent to the Qantas Baggage Carousel on to travel. exemptions apply for battery-powered wheelchairs, Level 1 of the Domestic Terminal building and on levels where certain requirements can be met by the airline. Passengers travelling to the United Kingdom are 2, 3 and 4 of the International Terminal. In cases where an aerobridge is not provided, or are advised to access the Department for Environment, temporarily unavailable, devices are available for These requirements are in place to prevent fire due to Food and Rural Affairs (defra) website 5.11 Internet Kiosks lifting passengers onto and off an aircraft and airline heat or sparks developed should the battery be short- http://www.defra.gov.uk/wildlife-pets/pets/travel/ crew will assist passengers. The design and function circuited, and to reduce as far as is possible the risk of index.htm A number of internet kiosk facilities are located of lifting devices can vary from airline to airline, spillage of battery electrolyte during loading, flight throughout all areas of the Domestic and International particularly between domestic carriers, however in the and unloading and possible corrosion damage to the For all other countries, refer to the local authority. Terminals, specifically within proximity to boarding majority of cases will generally allow for the passenger aircraft, baggage and cargo. gates and within main retail areas. These locations are 5.14 Terminal Transfers to remain in the airline wheelchair. indicated on the Terminal Maps included in Appendices The procedures the airlines must follow are time BAC aims to provide facilities that are accessible to all D and E. This may be the case for regional flights and applies to consuming and delays may be experienced. However, members of the community. This commitment extends all flights departing from the Domestic Common User this can be reduced by making advance arrangements beyond the terminal buildings. Several options for Generally, internet kiosks provide a reasonable degree Terminal during the upgrade works. BAC thanks all with the airline as early as possible before the transportation between Terminals is available, detailed of accessibility for the majority of users, including passengers for their co-operation and patience while proposed flight, and allowing sufficient time for any in Section 2 : Kerbside Processes. installation at lower heights and adequate clearance necessary preparation of the wheelchair for flight prior we build this new and exciting facility. 5.15 International Flights and Border Security under the bench. These kiosks are supplied and to boarding. maintained by a third-party. Areas Passengers who use wheelchairs Passengers are advised to carry details of the type of Passengers travelling on an International flight will In the majority of cases, passengers who use 5.12 Directory Boards and Signage battery installed within their mobility aid and notify be subject to security screening and border security wheelchairs for mobility are able to take their own the airline when making arrangements, as this will processes. These processes are detailed in Section 3 : Directory boards, incorporating tactile and Braille wheelchair to the boarding gate. However this allow the airline to adequately prepare the flight. Security Screening. features, and "You are Here" information, are located procedure can vary between airlines. Passengers are at all key entry points to the International Terminal advised to discuss the procedure with their airline Further information is available from the Department Guide Dogs and Assistance Animals building and are conveniently and consistently located prior to travel. of Infrastructure, Transport, Regional Development throughout the International Terminal building at Guide dogs and other accredited assistance animals are and Local Government website: regular intervals. To complement the static directory Passengers taking their own wheelchair to the welcome inside the terminal and on aircraft, where the http://www.infrastrucutre.gov.au boards, interactive, touch-screen information animal is assisting a person with sensory impairment. boarding gate are advised to arrive early for boarding. and TravelSECURE website: directory systems are installed at the International Passengers will be required to transfer to an airline http://travelsecure.infrastructure.gov.au Terminal building while directional signage wheelchair for boarding and disembarking, and are Typically, airline operators will only accept assistance incorporating international symbols for services and responsible for advising their airline and ground crew animals within the aircraft cabin that have been Passengers with specific enquiries regarding facilities are installed. how best they can be assisted. It is noted that the appropriately trained, sufficient to pass a public access International Border Security procedures are advised airline wheelchairs are narrow in width to facilitate test by specific organisations. Guide dogs lie on an to contact the Australian Customs Service at Directory boards are not currently installed at the movement up and down the aircraft aisles. absorbent mat either in front of your seat in Business http://www.customs.gov.au Domestic Terminal building. The provision of these and First Class, or in front of the adjacent seat in or Australian Quarantine and Inspection Service at boards and the quality and consistency of the current Following transfer to the airline wheelchair, the Economy. Passengers are advised to liaise with their http://www/daff.gov.au/aqis way-finding strategy for the Domestic Terminal is passenger's day chair will be tagged and cleared for airline prior to travel to ensure their animal can be currently under review as part of the accessibility stowage in the baggage hold, and will be available at cleared for travel within the cabin. 5.16 Evacuation from Terminals audit currently being undertaken. Refer to Section 9 : the gate upon arrival at their destination. Expected Improvements for further details regarding In the event of evacuation from terminal buildings or It is important that you have your dog's proof of the accessibility audit. car parking areas, an alarm will sound and the Chief Fire Battery-powered wheelchairs identity card with you during travel, indicating the Warden will make an emergency public announcement, and mobility aids level of appropriate training attained, as issued by the outlining verbal instructions to evacuate. The 5.13 Access to / from Aircraft relevant organisation. For safety reasons, the carriage evacuation process for the Brisbane Airport is a Smooth and uninterrupted access to and from of battery-powered wheelchairs cascading procedure, meaning that only those areas aircrafts is facilitated by the provision of ramps and and mobility aids by airlines is Passengers with assistance animals planning travel directly threatened will be evacuated first. Those areas aerobridges. Older persons and passengers with regulated under national and on international flights must check restrictions and at lesser risk will be evacuated as the priority increases. special needs can request assistance from airline crew international laws. regulations regarding boarding, disembarking, transit, inoculation and quarantine of their animal. Information

12 Disability Access Facilitation Plan | Brisbane Airport Corporation Disability Access Facilitation Plan | Brisbane Airport Corporation 13 apply for carry-on and checked baggage, including to the airline wheelchair, or heavy lifting. This is the 7.3 Consultation requirements for transportation of prams, strollers, responsibility of the airline. wheelchairs and other similar equipment, and the BAC are committed to promoting accessibility for preferred time of arrival prior to flight departure. Ambassadors volunteer during peak periods, including: all members of the community and works closely with representative groups and access consultants, ●● 0700 to 1100 daily in the International Terminal, Please refer to Appendix A for a comprehensive list to ensure airport projects and developments are of airlines which operate from the Domestic and ●● 0700 to 1100, 1100 to 1445 weekdays, and 0830 to delivered with consideration to the needs and International Terminals at Brisbane Airport, many of 1230 on weekends, in the Domestic Terminal. expectations of all travellers. which are in the process of initiating improvement to 6.4 Information and Assistance Enquires support passengers with special requirements. Please refer to the commencement of this plan for There is a BAC office located within the International specific details regarding the organisations consulted The FIDS located within the International Terminal 6.2 Assistive Equipment Terminal building on Level 3, accessible via the lifts and in the preparation of the Disability Access Facilitation have the capacity to provide emergency warning escalators. BAC staff members are available to answer Plan for Brisbane Airport. BAC acknowledges that information in the event of an incident, supplementing Devices are available to assist passengers as they move or direct any airport enquiries, and are happy to assist consultation is an ongoing process to ensure continual public announcements and visual alarms, which are through the Terminal buildings, including wheelchairs wherever possible development and improvement of this plan, and we installed within public amenities. and people movers (buggies). These services are the welcome feedback. Refer to Section 7.2 : Enquires and responsibility of the airlines and it is recommended Reception Hours 6:00 - 17:00 Feedback regarding this process. When notified to evacuate, all building occupants passengers contact their airline to ensure this service is Contact Number +61 7 3406 3066 must make their way to the nearest exit and follow available. 7.4 Performance Monitoring the direction of building wardens (identified by white 7. Service Delivery and red helmets) and uniformed staff. No one will be In addition to mobility aids, devices are available BAC is committed to providing equitable and permitted re-entry to the building until it is safe to for lifting passengers onto and off an aircraft, in the 7.1 Staff Skills & Training accessible facilities and services for all and we have do so, everyone will be directed to evacuation areas. absence of an aerobridge. The design and availability various mechanisms in place to monitor performance Airport Ambassadors are a supplementary point Airport security staff and airline crew will be the first of these devices varies between the Terminal and undertake appropriate remedial action within a of contact for passengers who require direct priority to re-enter the buildings followed by other buildings, and airlines. In the majority of cases, the reasonable time frame. assistance upon arrival at the airport, supporting airport staff and passengers. This will ensure that function allows the passenger to remain in the airline airline ground crew. Our ambassadors have a wide systems are re-activated to process passengers. wheelchair. Passengers with queries regarding the BAC performance is monitored through: range of capabilities, and are trained to provide availability of this service should contact their airline general assistance to all passengers. Where requests ●● Compliance to the Airports Act 1996 Airports You should take all your luggage and possessions with to discuss. for assistance may extend beyond the ambassadors Regulations Quality of Service monitoring you when evacuating the building, unless specifically responsibilities, passengers may be directed to their requirements; directed to leave it by wardens or in the case of the 6.3 Airport Ambassadors airline or the Terminal duty manager. International Terminal by Customs officers. ●● Airports Council International Quality of Service The Brisbane Airport Ambassadors are a dedicated surveys and peer comparisons; and 6. Direct Assistance team of volunteers who donate their time to assist all ●● Our comprehensive complaints monitoring and passengers and visitors to Brisbane Airport, to ensure 7.2 Security Environment reporting system. 6.1 Airline Responsibility a pleasant experience. The Airport Ambassador's role In the instance of a heightened threat level being It is the responsibility of the airlines to provide direct is to roam all levels of the International Terminal, and BAC look forward to providing further details to applied to Brisbane Airport, or the aviation industry as assistance to their passengers where notified and to operate the Visitor's Information Centre at the the public regarding the key performance indicators a whole, there may be unavoidable challenges with the advised that special assistance is required. Domestic Terminal. against which accessibility is measured in future annual delivery of the level of disability access outlined in this reports. plan and certain key elements may be impacted. Assistance may commence upon the passenger's arrival Ambassadors are easily identifiable in their blue shirts at the airport, or from check-in, depending on the with the iconic yellow 'i' and can be found directing 8. Communication Strategies Where the security environment is affected, BAC arrangements confirmed with their airline prior to visitors and taking time to talk to and assist the public appreciates your cooperation and patience. If further travel. by providing information about airport services, Information is a significant part of assisting people helping with ground transport, suggesting local information is required regarding any changed or to access facilities and services. The provision of attractions for visitors, and providing similar assistance temporary processes, passengers and visitors are appropriate and relevant information can significantly wherever possible. advised to contact the BAC office on +61 (07) 3406 enhance access to the Brisbane Airport. Once a person Refer to Section 1 : Prior to Arrival regarding the extent 3000 or visit the BAC website for further information. has arrived at the Terminal, they need to have clear of information which should be communicated to and unambiguous information about the facility so the airline or agent at the time of booking. Further to Airport Ambassadors are unable to provide direct Website: www.brisbaneairport.com.au that they can reach their destination without wasting this, passengers are advised to ask if any restrictions assistance to passengers with disabilities, including assistance transferring from their own wheelchair time and energy. This compliments the information

14 Disability Access Facilitation Plan | Brisbane Airport Corporation Disability Access Facilitation Plan | Brisbane Airport Corporation 15 available to passengers prior to arrival. As part of BAC's commitment to providing accessible Appendix A : Airlines Operating from Brisbane Airport facilities and services, we are currently implementing This facilitation plan is part of BAC's commitment a Disability Access Management Plan for the Domestic www..com Terminal building and developing a Disability Access to providing a high level of service which exceeds www.apng.com standard practices. The development of such, requires Management Plan for the International Terminal continual improvement with open and transparent building. Both of these planes flow from disability www.airnz.com.au communication. access gap audits undertaken by BAC's acccredited accces consultant. The gap audits not only accessed www.airniugini.com.pg 8.1 Further Information the Terminals against the requirements of Part H2 of www.airpacific.com the Premises Standards but also against later Australian For further information please contact BAC reception Standards with the intent to develop best practice www.airvanuatu.com between 8.30am and 5.00pm, Monday to Friday on: solutions wherever reasonable to do so. www.allianceairlines.com.au Telephone: +61 (07) 3406 3000 Facsimile: +61 (07) 3406 3111 The disability Access Management Plans prioritise www.brindabella-airlines.com.au elements of building infrastructure to be upgraded in Email: [email protected] line with the timetables contained withing Part H2 of www.cathaypacific.com.au A detailed telephone answering service is available the Premises Standards, but with the intent to exceed www.china-airlines.com outside office hours. Please leave your details and one these requirements wherever it is reasonable to do so. of our friendly staff members will return your call. www.csair.com/en/ Future Developments Brisbane Airport Corporation Pty Limited www..com BAC as the Airport Lessee Company of Brisbane ABN: 54 076 870 650 www.etihadairways.com Airport, is required to ensure that facilities are ACN: 076 870 650 developed to meet the current and future needs of www.evaair.com 11 The Circuit, Brisbane Airport, . This responsibility means it Queensland 4007, Australia must put into place appropriate planning and must www.jetstar.com Postal address: make commitments to upgrade and expand the airport www.koreanair.com so that it operates efficiently and has the capacity to P.O. Box 61, cater for a growing number of users. www.malaysiaairlines.com.au Hamilton Central, Queensland 4007, Australia www.norfolkair.com Website: www.brisbaneairport.com.au BAC has committed around $4.2 billion toward infrastructure over the next 20 years, including the www.ourairline.com.au This plan and further Terminal Guides are available recently delivered International Terminal Expansion www.pacificblue.com.au for download on the Brisbane Airport website. Hard Project and Northern Access Road Project as well copies and additional print material, including material as new terminals, a new system and the www.philippineairlines.com/home/home.jsp in alternative formats is available upon request. Please development of other industry precincts. www. polynesianblue.com.au contact our office on +61 (07) 3406 3000 www.qantas.com.au 8.2 Enquires and Feedback www.qantas.com.au BAC is committed to community consultation and we www.bruneiair.com welcome enquires and feedback. www.singaporeair.com.au Feedback can be emailed to: [email protected] www.skytrans.com.au www.flysolomons.com 8.3 Complaints www.thaiairways.com.au Please contact BAC reception between 8.30am and 5.00pm, Monday to Friday, or email: [email protected] www.tigerairways.com 9. Expected Improvements www.vaustralia.com.au www.virginaustralia.com 16 Disability Access Facilitation Plan | Brisbane Airport Corporation Disability Access Facilitation Plan | Brisbane Airport Corporation 17 Appendix B Appendix C

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20 Disability Access Facilitation Plan | Brisbane Airport Corporation Disability Access Facilitation Plan | Brisbane Airport Corporation 21 Brisbane Airport Brisbane Airport Domestic Terminal Building Domestic Terminal Building Level 1 Level 2

22 Disability Access Facilitation Plan | Brisbane Airport Corporation Disability Access Facilitation Plan | Brisbane Airport Corporation 23 Brisbane Airport Brisbane Airport Domestic Terminal Building Domestic Terminal Building Level 1 - Common User Terminal Level 2 - Common User Terminal

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24 Disability Access Facilitation Plan | Brisbane Airport Corporation Disability Access Facilitation Plan | Brisbane Airport Corporation 25 Brisbane Airport Brisbane Airport Domestic Terminal Building Domestic Terminal Building Level 1 - QANTAS Terminal Level 2 - QANTAS Terminal

Domestic Terminal Qantas Terminal (Level 2) Toilets Accessible Toilets Qantas Lounge Parents room Telephone Retail @ Internet i Information Food & beverage Money Exchange ATM ATMs/cash machines Toilet facilities Restricted areas Public areas ATM Entry

Exit Entry Exit i

@

Gate 22

@

Exit

Gate 23

Exit

ATM ATM Gate 24 Gate 16

Gate 25 i Gate 17 Qantas Satellite

@ Gate 18

Gate 19

Gate 21

Gate 20

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26 Disability Access Facilitation Plan | Brisbane Airport Corporation Disability Access Facilitation Plan | Brisbane Airport Corporation 27 Brisbane Airport Brisbane Airport Domestic Terminal Building Domestic Terminal Building Level 1 - Virgin Blue Terminal Level 2 - Virgin Blue Terminal

Domestic Terminal Virgin Terminal (Level 2) Toilets Accessible toilets Parents’ Room Telephone Retail @ Internet i Information Food & beverage Money exchange ATM ATMs/ cash machines Toilet facilities

Restricted areas Virgin Lounge Public areas @

Gate 50 Exit

ATM

Gate 41 @

Exit Gate 40

Entry ATM

Gate 49 Entry Security screening area ATM Gate 39 Gate 48 @ i

Gate 38

Gate 47 @ Virgin Australia Satellite @ Gate 46

Gate 45

Gate 43 Gate 44

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28 Disability Access Facilitation Plan | Brisbane Airport Corporation Disability Access Facilitation Plan | Brisbane Airport Corporation 29 Brisbane International Airport This page is intentionally left blank International Terminal Building Level 1 - Entry from Car Park i Entry to Terminal Building Terminal Entry to Entry from Car Park i Entry from Car Park Entry to Terminal Building Terminal Entry to i Entry from Car Park Entry to Terminal Building Terminal Entry to Lift Information Restricted areas i International Terminal Terminal International 1) (Level

30 Disability Access Facilitation Plan | Brisbane Airport Corporation Disability Access Facilitation Plan | Brisbane Airport Corporation 31 Brisbane International Airport ATM ATM Entry Entry Entry Domestic i Transfers @ International Terminal Building @ i Level 2 - Arrivals ATM

Exit

Quarantine & Inspection Quarantine & Inspection

Gate 86

Baggage

Gate 85

Accessible Aisle

Customs / Immigration Map continues below Gate 84

Gate 83

Gate 80 Gate 82 Gate 81 Gate 79

Map continues from above International Terminal (Level 2) Gate 79 Gate 78 Gate 77 Toilets Gate 76 Accessible Facility Parents room Telephone Retail @ Internet i Information Gate 75 Food & beverage Money Exchange ATM ATMs/cash machines Hearing loop Car rentals Train Lift Baggage collection Transit Toilet facilities Restricted areas

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32 Disability Access Facilitation Plan | Brisbane Airport Corporation Disability Access Facilitation Plan | Brisbane Airport Corporation 33 Brisbane International Airport To level 2 To level 4 To level 2 To level 4 To level 2 To level 4 International Terminal Building Level 3 - Departures

Security screening Access to Level 3 Departures from Level 4 Check-in

Gate 86

Singapore Airline Outward Immigration Lounge Lounge Accessible Aisle

To Qantas Gate 85 Lounge @

To Transit @ ATM Map continues below ATM ATM Gate 84 @ @ i

Gate 83 Tourist Refund Exchange i Gate 80 Gate 82 Gate 81 Gate 79

Map continues from above International Terminal @ @ (Level 3) Gate 79 Gate 78 Gate 77 Toilets

Gate 76 Accessible Facility Parents room Telephone Retail To Emirates Lounge (Level 4) @ Internet

Gate 75 i Information Food & beverage Money Exchange ATM ATMs/cash machines Hearing loop Train Lift Toilet facilities Restricted areas Transit Public areas

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34 Disability Access Facilitation Plan | Brisbane Airport Corporation Disability Access Facilitation Plan | Brisbane Airport Corporation 35 Brisbane International Airport This page has been left intentionally blank International Terminal Building Level 4 - Check-in & Retail Precinct International Terminal International Terminal (Level 4) (Level 4) Toilets Toilets Accessible Facility Accessible Facility Parents room Parents room Telephone Telephone Retail Retail @ Internet @ Internet i Information i Information Food & beverage Food & beverage Money Exchange Money Exchange ATM ATMs/cash machines ATM ATMs/cash machines Hearing loop Entry Entry Entry Entry Entry Oversized & Hearing loop Entry Oversized Baggage @ Unaccompanied Train Baggage ATM Oversized & Oversized Baggage @ Unaccompanied Train Baggage Lift ATM Qantas Sales Air New Zealand Sales Lift Qantas Sales i Air New i i Toilet facilities Zealand Sales i i i Toilet facilities Restricted areas Restricted areas Transit Transit Public areas Check-in row 9 Check-in row 8 Check-in row 7 Check-in row 5 Check-in row 4 Check-in row 3 Check-in row 2 Check-in row 1 Check-in row 6 Check-in row 10 Public areas Check-in row 9 Check-in row 8 Check-in row 7 Check-in row 4 Check-in row 3 Check-in row 5 Check-in row 2 Check-in row 1 Check-in row 6 Check-in row 10

ATM ATM

Down to departures

Down to departures

Prayer Room Prayer Room Qantas Club Lounge (Access via Level 3) Qantas Club Lounge Qantas Club Lounge (Access via Level 3) (Access via Level 3) i Qantas Club Lounge ATM (Access via Level 3) i ATM @ @

Departure Lounge (Level 3) Departure Lounge (Level 3)

Emirates Lounge Emirates Lounge (Access via Level 3) (Access via Level 3)

Gate 75 Gate 75

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