Your Guide to Disability Access at Brisbane Airport Disability Access Facilitation Plan for Visitors to Brisbane Airport
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Your Guide to Disability Access at Brisbane Airport Disability Access Facilitation Plan for visitors to Brisbane Airport. 5.12 Directory Boards and Signage 11 Name of Airport: Brisbane Airport Contents Message from the CEO iii 5.13 Access to / from Aircraft 12 Operated by: Brisbane Airport Corporation Pty Limited Objective 1 5.14 Terminal Transfers 13 5.15 International Flights and Border Security Areas Date Prepared: November 2011 Commitment 1 13 1. Key Elements 2 Revision Number: 2.0 5.16 Evacuation from Terminals 13 Terminology / Abbreviations 2 6. Direct Assistance 13 This Plan has been prepared in consultation with the following organisations: 2. Prior to Arrival 2 6.1 Airline Responsibility 13 2.1 Check-in 2 6.2 Assistive Equipment 14 Australian Human Rights Commission 2.2 Further Information 2 6.3 Airport Ambassadors 14 Civil Aviation Safety Authority 3. Kerbside Processes 3 6.4 Information and Assistance Enquires 14 Department of Infrastructure, Transport, Regional Development and Local Government (Aviation and 3.1 Bus - Terminal Transfer Bus (T-bus) 3 7. Service Delivery 14 Airports Division) 3.2 Train - Airtrain 3 7.1 Staff Skills & Training 14 Anti-discrimination Commission Queensland 3.3 Taxi 4 7.2 Security Environment 15 Australian Federation of Disability Organisations 3.4 Ground Transport 4 7.3 Consultation 15 Deafness Forum of Australia 3.5 Private Drop-off / Collection Points 4 7.4 Performance Monitoring 15 3.6 Accessible Car Parking 5 National Disability Services (Australian Blindness Forum) 8. Communication Strategies 15 Domestic 5 Physical Disability Australia 8.1 Further Information 15 International 5 8.2 Enquires and Feedback 16 3.7 Tactile Ground Surface Indicators 6 8.3 Complaints 16 3.8 Direct Assistance 6 9. Expected Improvements 16 4. Security Screening 6 9.1 Future Developments 16 4.1 At the Screening Point 7 4.2 Prohibited Items 7 Appendicies 4.3 International Passengers 7 Appendix A : Airlines Operating Brisbane Airport 17 4.4 Special Circumstances 7 Appendix B : External Map - Dometic Terminal 18 5. Airport Terminal 8 Appendix C : External Map - International Terminal 19 5.1 Arrivals and Departures 8 5.2 Check-in 9 5.3 Self Check-in 9 5.4 Waiting Areas 9 5.5 Public Toilet Facilities 9 5.6 Baby Change 10 5.7 Drinking Fountains 10 5.8 Flight Information and Displays 10 5.9 Assistive Listening Systems & Hearing Loops 10 5.10 Public Telephones 11 5.11 Internet Kiosks 11 i Disability Access Facilitation Plan | Brisbane Airport Corporation Disability Access Facilitation Plan | Brisbane Airport Corporation ii Message from the CEO Objective The primary purpose of the Disability Access This document also outlines situations where the Brisbane Airport Corporation Pty Limited (BAC) aims to provide facilities at Brisbane Airport that are not Facilitation Plan is to advise passengers with disabilities provision of appropriate services falls under the only world class, but also promote accessibility for all members of the community, including passengers and of: jurisdiction of your airline, government agencies, or visitors with disabilities or special needs. other organisations. ● The service measures currently undertaken by Brisbane Airport Corporation Pty Limited (BAC) to BAC employees are committed to ensuring that equal opportunity principles are followed when dealing with ensure access for passengers with disabilities; and people with disabilities, whether they are other employees, customers, passengers, their families or general members of the public. ● How passengers with a disability can assist the airport and their airline to ensure they are best This commitment is achieved, in part, by our conformance with all applicable building regulations, Building Code placed to provide an appropriate service. Such of Australia requirements, and applicable Australian Standards. In addition, access consultants are engaged for any actions may include, initiating communication major terminal upgrade project to ensure inclusive access is provided in and around terminal buildings and car prior to travel and developing an understanding of parks. BAC also works closely with representative groups to ensure that airport developments meet the needs and facilities and services available. expectations of all travellers. Commitment This Disability Access Facilitation Plan will be displayed on the BAC website at www.bne.com.au and will be BAC acknowledge that everyone at some point in their updated to reflect major changes to BAC infrastructure as we continue to develop our facilities. In addition to this life will be limited in one way or another, when one plan, BAC is currently undertaking a review of our website to ensure that it is best practise in special needs access considers the following: and has included a special needs page as part of our online community forum. ● illness or injuries, As part of our commitment to social sustainability BAC will continue to look for ways to improve airport ● accident or birth defect, amenities, access and connectivity into the future. ● acquired disability through ageing, ● energy limitations due to chronic illness, ● emotional difficulties, ● pregnancy, ● extremities of height and size, and ● people with prams, trolleys or luggage This facilitation plan confirms BAC's commitment to the provision of accessible services and facilities, and relates to all areas operated and managed by BAC. Julieanne Alroe Managing Director and CEO Brisbane Airport Corporation iii Disability Access Facilitation Plan | Brisbane Airport Corporation Disability Access Facilitation Plan | Brisbane Airport Corporation 1 1. Key Elements check-in, or arrival. Each airline has varying guidelines alternative formats is available upon request. Please All T-buses are low-floor buses with accessible ramps, and procedures in place for providing assistance contact our office on +61 (07) 3406 3000. and each bus can accommodate one wheelchair user. This facilitation plan considers the following key to passengers with disabilities. BAC recommends The Terminal bus stops are located externally, at either elements for the Domestic and International Terminals contacting your airline directly regarding your specific 3. Kerbside Processes end of the Domestic Terminal, outside the Qantas and at Brisbane Airport: circumstances. Virgin Blue arrivals on Ground Floor. People may arrive at Brisbane Airport by car, public 1. Prior to Arrival Passengers should note that there is no porter service transport or taxi. All roads, paths, car parking areas The International Terminal bus stop for collection is provided at Brisbane Airport. 2. Kerbside Processes and building entrances must form part of a continuous located in front of the central entry door from the arrivals (Level 2) area. The dedicated drop-off point is 3. Security Screening 2.1 Check-in accessway to provide barrier-free access. located approximately 10 metres South of the central 4. Airport Terminals Passengers are advised to allow ample time prior to BAC aims to provide facilities that are accessible to entry door to the departures (Level 4) area. 5. Direct Assistance flight departure to process through check-in, security all members of the community. This commitment screening points and immigration. Generally, check-in Refer to Terminal Maps located in Appendices B and C. 6. Service Delivery extends beyond the terminal buildings to car parks and counters for international flights open 3 hours prior to transport drop-off and pick-up areas. 7. Communication Strategies departure, and 1.5 hours for domestic flights. Timetables and further details for the T-bus are 8. Expected Improvements Brisbane Airport consists of two terminals, the available at http://bne.com.au/to-from-airport/ 2.2 Further Information transport-options. Terminology / Abbreviations International Terminal and Domestic Terminal. The Over 35 airlines operate from the Domestic and two terminals are located 2 kilometres apart with BAC Brisbane Airport Corporation Pty Limited International Terminals at Brisbane Airport, many of public transport (bus and rail) and taxi options for 3.2 Train - Airtrain FIDS Flight Information Display Screens transportation between them. which are in the process of initiating improvements to The Airtrain is a privately operated service, which TTY Teletypewriter support passengers with special requirements (refer connects with the Queensland Rail network and Appendix A for a consolidated list of airlines and 3.1 Bus - Terminal Transfer Bus (T-bus) provides connection between the International and T-Bus Terminal Transfer Bus website links). The T-bus, easily recognised by its bright orange Domestic Terminal and then onto Brisbane City or colour, operates at regular 15 minute intervals between Gold Coast if required. 2. Prior to Arrival The BAC website is a valuable resource for travellers 6:30am and 6:00pm Monday to Friday, and every half with disabilities, offering important information Timetables and further details are available at Prior preparation and advance notification of special hour between 9:00am and 6:00pm on weekends, regarding the facilities, services and resources www.airtrain.com.au requirements ensures airlines and agencies are providing an alternative transfer option. The T-bus available. The BAC website is updated regularly responsive to the needs of their passengers. operates between terminals1 and provides connection to ensure information provided reflects current The terminal train stations and platforms connect with the Airport Village; a retail, recreation