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Annual Performance Report to Tenants

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Annual Performance Report to Tenants About East Ayrshire Council, Our Performance Tenant scrutiny East Ayrshire Council as a landlord Access to housing and support During 2019/20, East Ayrshire Federation tenant scrutiny activities have continued to progress. East Ayrshire Council owns and manages around 12,000 homes in communities across East Ayrshire. We provide a 10.8% of lettable properties became Our scrutiny of the Housing Revenue Account (HRA), wide variety of services to our tenants including, Allocations; vacant in the last year – 1,316 properties the fund into which all tenant rent money is paid, is ongoing Antisocial Behaviour; Income Maximisation; Estate and and we are looking into how budgets are set, monitored Annual Tenancy Management; Housing Options and Homelessness; 16.53% of court actions initiated and spent, along with looking at how value for money is resulted in eviction – 40 (52 last year) ensured. As part of this work we are meeting with the Response Repairs, Planned Maintenance and Housing Council’s Finance staff and TIS as well as comparing practice Improvements and Tenant Participation and Scrutiny. *Although percentage higher, our arrears support is helping reduce homeloss) Performance The Council is currently conducting a large scale tenant with tenants and landlords in other areas. satisfaction survey for period 2020-2023 Housing quality & maintenance Scrutiny of the kitchen, bathroom and electrical rewire improvements in tenants homes has seen us review previous Report to Our Performance recommendations, assess satisfaction levels and considering 88.7% of tenants are satisfied This is the 7th Report and lets tenants and other with the quality of their home potential improvements to the specifications and costs. Tenants customers see how we are progressing towards meeting The standard of houses when let to new tenants – known the requirements of the Scottish Social Housing Charter. 1.92 hours - The average time taken as the Void Standard is very close to our hearts and we EXECUTIVE SUMMARY Details of our annual assurance statement can be found to complete emergency repairs have just started scrutinising current standards, timescales here: Annual Assurance Statement 2020 and satisfaction levels. We hope this will see continuous Comparing our performance 7.52 days - The average time taken improvements in standards when tenants move in as well 2019/20 to complete non-emergency repairs as ensuring properties are empty for as short a time as You can compare our performance with other social possible, ensuring rental income and value for money. landlords in Scotland at https://www.housingregulator. 93.03% of reactive repairs were gov.scot/landlord-performance/landlords Energy Efficiency Standard completed Right First Time Although some of our performances have reduced we still for Social Housing (EESSH) remain above the Scottish Average. 97.5% of repair appointments The Energy Efficiency Standard for Social Housing (EESSH) The Customer/ were kept aims to improve the energy efficiency of social housing in Scotland. It will help to reduce energy consumption, fuel Landlord relationship 100% of properties had a gas safety poverty and the emission of greenhouse gases. check carried out 86.9% of tenants are satisfied with Our performance in meeting the overall service 99.6% of tenants are satisfied with EESSH - 2019/20 the Repairs and Maintenance Service 88.3% of tenants feel East Ayrshire • 99.1% of properties met the Council is good at keeping them informed Energy Efficiency Standard in Social Housing Getting good value from rents and service charges • £375,000 invested in Energy Efficiency 85.5% of tenants are satisfied with the opportunities to participate 83.5% of tenants feel the rent they Further information on EESSH can be found at pay is good value for money http://www.gov.scot/Topics/Built-Environment/ Housing/sustainable/standard or alternatively by Neighbourhood and Community contacting Housing Asset Services on 01563 554400 Over 99.31% of the rent due “People at the heart 86.9% of tenants are satisfied with to the Council Collected Further information the Management of their Neighbourhood For further information or to comment on this report contact: 1.57% of rent due was lost through Email: [email protected] of everything we do” 96.4% of anti-social behaviour cases properties being empty - £707,099 were resolved Tel: 01563 554400 46.31 days - The average time Write to: FREEPOST RSEY-XHST-JHGL, A more detailed report which includes relevant comparisons will to re-let properties East Ayrshire Council, Civic Centre North, www.east-ayrshire. be is available online at end of year at John Dickie Street, Kilmarnock, KA1 1HW. gov.uk search for “annual performance report to tenants” Details of what we are doing to improve performance In the event of an emergency our out of hours If you don’t have internet access, please let us know, using in some of the indicators is noted in our full number is 0345 724 0000. ISSUE 7 the contact details overleaf, and we will send you a paper Annual Performance Return at: Symbol key: copy. This has been delayed due to Covid 19. https://www.scottishhousingregulator.gov.uk/find-and- Performance has improved We can provide different formats of this report on request. compare-landlords/east-ayrshire-council Performance has stayed the same Please contact [email protected] (Please note that due to Covid, housing providers have until Performance has gone down The survey is based on 1,200 responses, December to submit returns) JOURNEY HIGHLIGHTS 2019/20 31 March 2020 November 2019 March 2020 Cabinet approval for 4 Housing Environmental PB the LHS 2019-2024 events in Muirkirk, Stewarton, in November 2019 Darvel and Riccarton East September 2019 January 2020 First Annual Assurance Comprehensive consultation Statement submitted on rent increase proposals to the SHR carried out 35,686 September 2019 February 2020 No of repairs Completed @ Andrew Nisbet Completed @ David Dale carried out Place, Hurlford (14 units), Avenue, Stewarton, (34) May 2019 November 2019 EAF carried out EAC/EAF their AGM Joint Tenants Conference £12.020m January 2020 June 2019 October 2019 Revenue spent Completed @ Tinto Start at Fraser Walk, for repairs Issued our 6th Annual Avenue, Kilmarnock (67) Kilmarnock (56units) Performance Report to All Tenants April 2019 October 2019 EAF presented at SHN TP £8.260m 200 Completed @ Carskeoch forum about tenants events. Housing Investment Council and RSL Drive, Patna, (19 units) programme revenue new builds 1 spend April 2019.
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