Fast,Fast, easy easy andand secusecu re. re. CustomerCustomer service service is availableis available 24/7 24/7 for THE COMMONWEALTH OF MASSACHUSETTS Will Bank of America or DLLR contact me to The Massac husetts D ebit Card is a fast and convenient way inquiriesfor inquiries about your about card. your card. EXECUTIVE OFFICEOF LABOR AND WORKFORCE DEVELOPMENT to receiveThe Massachusyour child ettssupport DUA Debit payments.SERVICES Ca rd is WITH a fast FEES and co nvenient Customer service is available 24/7 request my account/PIN number(s)? way to receive your Unemployment Insurance benefit p ayments. OnlineOnline:: w ww.bankofamerica.co www.bankofamerica.com/duadebitm/c se cardma DEPARTMENOFT UNEMPLOYMENT ASSISTANCE In light of reports of various phishing scams, we want to remindEveryday purchasingATM TRANSACTIONS* power Fee Phonefor (toll inquiries free): 1.855.887.3940 about your card. you to be cautious if you receive any type of inquiries by phone or Everyday purchasing power Phone (t oll free): 1.855.887.39 40 Non-Bank of America ATM Withdrawal ® 6 waived each TTY (tollOnline: free): www.bankofamerica.com/mduidebitcard 1.866.656.5913 e-mail regarding your Bank of America Debit Card. Neither DLLRUse yourUse yourcard ca(in everywhere the rd eve U.S.) rywhere Debit Debit MasterCard MasterCa rd® ismonth, $1.25 TTY (t oll free): 1.866.656.59 13 nor Bank of America will contact you under any circumstances to OutsideU.S. (collect): 423.262.1650 Your Mas sachusetts accepted:is accepted: per transaction Outside U.S.Phone ( collec (tollt): free): 423.262.1 1.855.847.20296 50 request your Debit Card account number and/or PIN. If you are Your Massachusetts • Grocery• Grocery stores stores • Restaurants • Restaurants thereafter Call immediatelyTTY (toll free): if1.866.656.5913 your card is lost or stolen. contacted either by phone or e-mail and asked for information, do Call immediately if your card is lost o r s tolen • Gas stations • Debit Card. not respond. • Gas stat ionsATM Withdrawal • MedicalInternational $1.50 per Outside U.S. (collect): 423.262.1650 DepartmentYour Maryland of Unemployment • Retail• Retail stores s(all tores ATMs outside• Online the• U.S.)Online stores s tores transaction Call immediately if your card is lost or stolen • Mail order • Phone order QuickBenefits Reference Debit Guide Card. • Mail order OTHER SERVICES• Phone order Fee El servicio al cliente está disponible las Unemployment Assistance Pay many bills with your ca rd Card Replacement Domestic No Fee for first 24 horas, los 7 días de la semana, para ® Pay many• Utility bills with your card:• Internet (DUA)See inside for Debit details on MasterCa how to use your card. rd . replacement preguntas acerca de su tarjeta. • Utility• Phone • Internet• Insurance each year, $3.00 • PhoneSimple to use • Insurance thereafter En línea: w ww.bankofamerica.com/ csecardma Schedule of Bank Fees Fees can beCard avoided Replacement by using - Expressyour ca Delivery rd to make $10.00 per request Teléfono ( sin cargo): 1.855.887.39 40 Simple to use(additional charge) Bank Fees for Maryland Unemployment Benefits Debit Card transactions purchases and get cash back at me rchants, and by TTY (sin cargo): 1.866.656.59 13 Fees canusing be Bank avoided of America by usingand Allpoint your card ATMs. to A make complete See inside for more information about your card. will be charged to your Account as they occur on a daily basis. Card Replacement International $10.00 per request Fuera de los EE. UU. ( cobro revertido): 423.262.16 50 See inside for more information about your card. purchasesSchedule and (outsideof get Bank cash Feesthe U.S.) appearsback a ont merchants, the back of the and by SERVICES WITH NO FEES using Bcard ank mailer. of America and Allpoint ATMs. A complete Llame inmediatamente si perdió o le robaron su Schedule of BaInternationalnk Fees appears Transaction on F eethe back of1.5% t he of card U.S. tarjeta PURCHASE TRANSACTIONS Fee Making pu rchases Dollar amount of carrier. transaction Purchase at Merchants (signed, using No Fee Purchases with a signature: PIN, online, bill payment, phone, or Making• Present purchasesEmergency or swipe yourCash card Transfer $15.00 per mail purchases) Purchases• Choose with(in “credit” a the signature: U.S.)** transaction ATM TRANSACTIONS* Fee • Present• Sign, or taswipe ke your your card card and receipt • Choose “credit”*ATM owners may impose an additional “convenience fee” or “surcharge Bank of America ATM Withdrawal (in No Fee fee” for certain ATM transactions (a sign should be posted at the • Sign, ta ke your card and receipt Su tarjeta de débito del the U.S.) • Swipe ATM your to Card indicate additional fees); however, you will not be charged • Chooseany “debit” additional and convenienceen ter your or PIN surcharge fees at a Bank of America ATM Balance Inquiries (all ATMs) No Fee Purchases withATM. a APIN Bank (Personal of America ATM means an ATM Number): that prominently displays Massachusetts. • If needed,the Bank ask of for America cash back name and logo, except those that indicate they Declined Transactions (ATMs only) No Fee • Swipe• Take your your card card, cash and receipt • Choose “debit”are operated and en by Cardtronics ter your PINand sponsored by American State Bank. Guía de consulta rápida OTHER SERVICES Fee Balance inquiries may not be available at all ATMs outside the U.S. • If needed, ask for cash back AccessingAn ATM cash Transaction Decline occurs when you request an amount SI BIEN ESTA I NFORMA CIÓN SE PROP ORCIO NA Online, Automated, Live or No Fee • Take your card, cash and recei pt Consulte el interior para obtener deta lles sobre International Customer Service Inquiry Getting cashgreater at thanan your ATM: balance or you incorrectly enter your PIN more than EN E SPAÑOL, LAS SO LICITUDES, DIVU LGACIONES • Inse rtfour your times. card and enter your PIN cómo utilizar su ta rjeta. Accessing cash Y OTROS MATER IALES E STARÁN DISPONIBLES PIN Changes No Fee • Select**All “checking” Emergency and Cash en Transfers ter the amount must be toinitiated withdraw through the Debit SOLAMENTTHEE C OMMONWEALTHEN IN GLÉS. OF MASSACHUSETTS Getting• cashTake yourCardat an card,Customer ATM: cash Service and receipt Center. These cards are issued by Bank of America, N.A. pursuant to a license from Visa Inc. Account Alert Service No Fee BankE XofECU America,TIVE OFFICE N.A. OFMember LABOR FDIC. AND W©2013ORK FORCEBank D ofEVELOPMENT America Corporation • Insert your Note:card For and any enter questions your related PIN to the above fee schedule, please DEPARTMENOFT UNEMPLOYMENT ASSISTANCE Teller Cash Access (Available at financial No Fee • SelectGe tt“checking”ing cashcall atthe a Debitbankand enorCard credit terCustomer the union amount thatService Center to withdraw at 1.855.847.2029, COMA-TB1012 institutions that accept Visa cards) • Takeaccepts your card, 1.866.656.5913Mas terCard:cash and TTY, recei or 423.262.1650 pt (Collect, when calling outside (Limited to available balance only) These ca rds are issued by Bank of America, N. A., pu rsuant to a license • Verify theyour U.S.). available If you havebalance questions in advance concerning unemployment insurance from Mas terCard International Inco rporated. Mas terCard is a regis tered eligibility, please contact DLLR online at www.mdunemployment.com Online Funds Transfer No Fee • Present your prepaid debit ca rd and ID to the teller trademark of Mas terCard International Inco rporated. To get cash ator aby bank calling: or credit union that accepts Bank of America, N. A. Member FDIC. ©2 012 Bank of America Co rporation • Request the amount you want from your balance MasterCard: 410-949-0022 From Baltimore Area and Out-of-State Mailed Account Statement No Fee • Take your card, cash and receipt • Verify your available1-800-827-4839 balance Toll Free Outside Baltimore (but within Maryland) Inactive Account No Fee • Present your Forprepaid The Hearing debit Impaired: card andContact ID Maryland to the Relay.teller DPP-043631 • Request the dollar amount you want from your balance DPP-042536 • Take your card, cash and receipt www.mdunemployment.com or by calling 410-949-0022 From How do I get cash from a bank? What if my Benefits Debit Card is lost, stolen or A Guide to Getting Baltimore Area and Out-of- State or 1-800-827-4839 Toll Free Access your cash fee-free at any bank where Visa is displayed damaged? Outside Baltimore but Within Maryland. The hearing impaired Find a Visa bank. Call the Bank of America Customer Service Center immediately at Started with should contact Maryland Relay. Bring your Benefits Debit Card. 1-855-847-2029 (TTY 1-866-656-5913). See the card carrier for When will my weekly UI benefit payment be Bring a valid photo I.D. (Example: Valid Drivers License) zero liability information. available on my Benefits Debit Card? Tell the bank teller the amount you would like to withdraw. Note: The teller cannot access account balances, so check your balance How long should I keep my Benefits Debit Card? Your Maryland If eligible, your payment should be available for your use by 5:00 before requesting funds. Your card is valid for three (3) years. All future qualifying Unemployment p.m. EST the next business day after the payment is issued. payments will be added to this card. Your card should be kept for How do I know if my payment has been deposited, How do I get cash from an ATM? the entire three year period even if you stop filing for UI benefits. or how much money is available on my Debit Card? You can use your card at any ATM that has a Visa or Cirrus® logo. That way, if in the future you become unemployed again, there Benefits Debit Card You can check your balance and transactions online, at an ATM, or You have unlimited, fee-free use at any Bank of America ATMs. will be no delay in receiving your benefits as you will already have Important: Receipt of a Maryland Unemployment Benefits Debit call Bank of America Customer Service Center toll-free at 1-855- a valid card. Card does not guarantee eligibility for unemployment insurance 847-2029 (TTY 1-866-656-5913) 24 hours a day, seven days a Are there fees for using the Benefits Debit Card? (UI) benefits. However, if you are eligible, the Maryland Department week. Additionally, you can sign up for text or email alerts to notify There is no fee for using the Benefits Debit Card to make of Labor, Licensing and Regulation (DLLR) will pay qualifying you that your payment has been deposited onto your Debit Card. purchases, or to withdraw cash from Bank of America ATMs in benefits directly to this card. Please note that, depending on your contract with your mobile You are allowed six (6) free ATM withdrawals per month when the U.S. You will also not be charged for balance inquiries or phone or internet service provider(s), you may be charged for Remember, this is a debit card not a credit card. Although you using an out-of-network ATM. for declined transactions at any ATM. If you use a non-Bank of may select “credit” when making a purchase, the amount of the receiving an alert. America ATM in the U.S. after your first six ATM withdrawals each To find the nearest Bank of America ATM, visit purchase will be immediately deducted from your Benefits Debit month, there is a $1.25 fee per transaction. If you make an ATM Where can I use my Benefits Debit Card? www.bankofamerica.com/mduidebitcard Card account balance. withdrawal outside the U.S., there is a $1.50 fee per transaction. You can use your Benefits Debit Card at any Bank of America ATM, Note: Non-Bank of America ATMs may charge a convenience or In addition, ATM owners may impose an additional charge for and at any bank, credit union, or merchant (grocery store, gas surcharge fee set by the ATM owner to access cash How do I get started with my Benefits Debit Card? certain ATMs. For international transactions, an additional fee • Activate your card and set up your PIN station, restaurant, medical offices, retail or online stores, mail or How do I transfer my UI payments from my equal to 1.5% of U.S. Dollar amount of the transaction will be To activate your card and set your PIN (Personal Identification phone orders) that accepts Visa®. These transactions are fee free. Number), visit www.bankofamerica.com/mduidebitcard or call Please refer to the Fee Schedule for fees associated with using an Debit Card to my bank account (similar to direct charged. Please see the Fee Schedule. 1-855-847-2029 (TTY 1-866-656-5913) ATM other than a Bank of America ATM. deposit)? What is the difference between a transaction fee • Memorize your PIN number. To set up a bank transfer to deposit your UI benefits directly into and an ATM surcharge? How do I use the Benefits Debit Card? your bank account you must have a bank account. You can choose Do not share your card or your PIN with anyone. Your card and A transaction fee is a fee charged by Bank of America. An ATM You can use your Benefits Debit Card in the following ways: to perform a one-time transfer of existing funds or automatic any actions taken with your card are your responsibility. surcharge is a fee charged by the ATM owner, which can vary • Choose “credit” to make a purchase with your signature. recurring transfers of future payments earned. • Sign the back of your card by owner. There is no transaction fee or surcharge at any • Choose “debit” and enter your PIN to make a purchase, and even This gives you added security when making retail signature Go online to www.bankofamerica.com/mduidebitcard. Bank of America ATM in the United States. To find the nearest get cash back. purchases. When prompted, enter your account type, routing number and Bank of America ATM location visit www.bankofamerica.com/ • Use it with your PIN at any ATM to check your balance or make account number. You can find this on your bank provided check, mduidebitcard. How do I get account information? a cash withdrawal. deposit or withdrawal slip. There are two ways to access your account information. Be aware that some merchants like restaurants and hotels, often • Go online at www.bankofamerica.com/mduidebitcard to add an additional temporary charge to cover tips or other expenses View recent transactions, deposits, and balance amounts and that amount is placed on hold and unavailable to you until the Find the nearest surcharge-free ATM location merchant releases the held amount. Be sure that your card balance • Call 1-855-847-2029 (TTY 1-866-656-5913) to access all will cover these. Also, paying for gas at the pump may cause a hold features above, plus of up to $75. Instead, consider going inside, requesting the exact Change your PIN dollar amount you wish to purchase, and signing the receipt. Access a live representative Report a lost, stolen or damaged card What if I enter the wrong PIN or forget my PIN? Do not try to guess your PIN. For your security, your card may be How do I get answers to questions about locked after four incorrect PIN entries. If you forget your PIN, call Routing Number Account Number Check Number unemployment insurance eligibility? Bank of America at 1-855-847-2029 (TTY 1-866-656-5913) to 9 digits Up to 16 digits Not needed If you have questions about unemployment insurance eligibility, select a new one. please contact DLLR directly either by going online at NOTE: Payment transfers could take 2 to 3 business days to post to your bank account.