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Moto G 5G Plus Iii User Guide © 2021 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All other product or service names are the property of their respective owners. Certain features, services and applications are network dependent and may not be available in all areas; additional terms, conditions and/or charges may apply. Contact your service provider for details. All features, functionality, and other product specifications, as well as the information contained in this help content, are based upon the latest available information and believed to be accurate at the time of release. Motorola reserves the right to change or modify any information or specifications without notice or obligation. Some images in help content are examples only. You can also read this help on your phone at Settings > Help. moto g 5G plus iii Contents Set up phone 1 About your hardware 1 Insert and remove SIM and SD cards 3 Copy data from old phone 5 Manage dual SIMs 7 Set up voicemail 8 Set up email 8 Prepare for emergencies 10 Make it yours 11 Learn the basics 12 About your home screen 12 About your lock screen 13 What's new in Android 11? 14 New to Android? 17 If this is your first smartphone 17 If you had an iPhone 18 About your Google account 19 Status bar icons 20 Phone terms you should know 24 Get around on your phone 26 Learn gestures 26 Move between apps and screens 27 Use quick settings 28 Turn screen off and on 31 Adjust volumes 31 Frequently used tools 34 Turn flashlight on and off 34 Take screenshots 34 Record your screen 35 Control phone with your voice 36 Get directions to a location 37 Use clock and weather widget 38 Manage time spent on your phone 40 Work with text 43 Use onscreen keyboard 43 Cut, copy, paste text 44 Use voice typing 45 Fill in forms automatically 45 Personalize your phone 46 moto g 5G plus iv Home screen 46 Change wallpaper 46 Customize your Favorites tray 46 Add widgets, shortcuts, or folders 46 Remove widgets, shortcuts, or folders 49 Remake your home screen with launchers 49 Lock screen 51 Use a screen saver 51 Sounds 52 Set ringtones 52 Enhance sound 53 Avoid interruptions with Do Not Disturb 54 Stop phone from speaking 57 Other sound settings 58 Silence “Hello Moto” during power up 58 Turn off charging sounds 58 Apps 59 About your apps 59 View two apps on screen 64 View notifications 65 About Moto experiences 66 Enhance your gaming 67 Manage your apps 70 Install or update apps 70 Manage or delete apps 72 Protect against harmful apps 74 Search and browse 76 Search the web 76 Search your phone 78 Browse websites 79 Text messaging 81 About text and multimedia messages 81 Read, send, manage text messages 81 Add attachments 84 Save attachments from text message 84 Turn group messaging on or off 85 Change default messaging app 85 Control notifications for text messages 85 Change text message reply to incoming calls 86 Get text messages on your computer 86 moto g 5G plus v Email 88 Read, send, manage emails 88 View email attachments 89 Preview inboxes from home screen 90 Add email signature 90 Control email notifications 90 Calendar app 92 About the calendar 92 Find calendar events 92 Create and manage events 93 Control notifications for calendar events 93 Clock app 95 Set alarms 95 Use timer or stopwatch 95 Set date and time 96 Photos app 98 Share photos and videos 98 Upload photos and videos 98 Calls, contacts, voicemail 100 Phone calls 100 Answer calls 100 Make calls 101 During a call 102 Make video calls 104 Make conference calls 104 Block calls and texts 104 Turn call waiting on and off 106 View and delete call history 107 Make emergency call from locked phone 108 Contacts 109 Add contacts 109 Edit or delete contacts 110 Star your favorite contacts 111 Sort contacts 111 Share contacts 112 Voicemail 114 Use voicemail 114 Send all calls from contact to voicemail 115 Music 116 Listen to radio 116 moto g 5G plus vi Listen to music 117 Transfer music files 118 Connect a MIDI device 119 Battery 120 Charge phone 120 Extend battery life 120 Use Battery Saver mode 121 Show battery percentage in status bar 122 Storage 123 About storage options 123 Manage phone storage 123 Manage SD card 124 Find downloaded files 125 Recover recently deleted files 126 Upload music to cloud 126 Upload photos and videos 127 Scan documents and make copies 127 Network and internet 129 Connect to Wi‑Fi networks 129 Use Airplane mode 130 Control data usage 130 Share your internet connection 132 Connect to VPNs 135 Connected devices 136 Connect with Bluetooth™ 136 Connect with Wi-Fi Direct 138 Make contactless payments 138 Share or receive with NFC 139 Cast screen or media to TV 140 Share files and links with nearby Android phones 141 Transfer files between phone and computer (USB) 143 Print from your phone 144 About wireless sharing 145 Other settings 149 Apps & notifications 149 Change app settings 149 Choose how apps notify you 150 Display 154 Adjust screen brightness 154 Adjust screen colors at night 154 Change display style 154 moto g 5G plus vii Use Dark theme 155 Show apps full screen 155 See Peek Display notifications 156 Change screen timeout 157 Stop automatic rotation 158 Choose color mode 158 Adjust refresh rate 159 Change font and display size 159 Set recording options 159 Set lock screen preferences 160 Adjust screenshot settings 161 Location 162 Use location services 162 Security 164 About security 164 Protect against harmful apps 165 Be ready to find a lost phone 165 Lock and unlock phone 166 Set screen lock 166 Adjust lock options 167 Unlock with trusted devices 168 Unlock with your face 169 Unlock at trusted places 170 Keep phone unlocked while it's on you 171 Use fingerprint security 171 Pin an app screen 174 Lock SIM card 174 Accounts 176 Add or remove accounts 176 Change name & info in your Google account 177 Sync apps with your Google account 177 Control what info Google collects 178 Accessibility 180 Visual assistance 180 Hearing assistance 182 Use accessibility shortcuts 184 System 186 Languages & input 186 Customize the keyboard 186 Use multiple languages 187 Open apps faster with Adaptive performance 188 moto g 5G plus viii Gestures 189 Set Power button gesture 189 Change System navigation 189 Turn flashlight on and off 189 Twist phone to open camera 190 Back up phone 190 Users and guests 192 Share your phone 192 Add, modify, remove users 193 Add or delete guest 194 About phone 195 Record your IMEI number 195 Find legal and product information 195 Fix a problem 196 Hardware issues 196 Phone is slow or unstable 196 Phone feels warm or hot 196 Phone won't turn on 197 Phone restarts or crashes 197 Screen is frozen or won't respond 198 Screen displays wrong colors 199 SD card problems 199 Call and SIM issues 202 Problems making/receiving calls 202 Problems during calls 203 Battery issues 206 Charging problems 206 Battery drains too fast 206 Bluetooth, Wi-Fi, USB issues 208 Bluetooth problems 208 Wi-Fi problems 210 Can't transfer files or connect to computer 211 Account and sign-in issues 213 Forgot unlock code 213 Can't sign in to Google 213 Account sync issues 213 App issues 215 App or widget problems 215 Camera problems 216 Messaging problems 217 moto g 5G plus ix Gmail problems 219 Play Store problems 219 Maintenance procedures 220 Update Android software 220 Reset Wi-Fi, cellular data, and Bluetooth 220 Reset phone 221 Get more help 222 Set up phone 1 About your hardware Hardware diagram 1. Tray for SIM and SD card 2. Google Assistant button (Only some versions of this phone, sold in certain countries, support this feature.) 3. Ultra-wide camera (To learn more, read help in Camera app.) 4. Standard camera (quad pixel) 5. Proximity sensor 6. Microphone 7. Earpiece 8. Volume up/down button 9. Power button and fingerprint sensor Set up phone 2 1. Main camera (To learn more, read help in Camera app.) 2. Ultra-wide camera 3. Macro camera 4. LED flash 5. Depth camera 6. Headset jack 7. USB-C port for charging, transferring files, sharing connection with tethered devices. 8. Microphone 9. Speaker Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough surfaces. • If the screen gets drops of liquid on it, wipe it with a clean, dry cloth. To disinfect your phone: • It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen. • When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings, including the charging port, headphone jack, microphones and speakers. • Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives, and avoid spraying cleaners directly on the screen. Prevent water damage Mobile phones marketed as water repellent are not waterproof.
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