FALL ISSUE 2015, VOL. 2 2014, VOL. 1 Give them GOURMET Facts about gourmet & specialty coffees NEW WAYS TO SPARKLE Sparkletts® ice & Sparkletts® Sparkling Water have arrived! SERVICE SAYS IT ALL Expanding our customer service capabilities A BEVERAGE SERVICE NEWS PUBLICATION contents CHIEF’S LETTER 1 Chief ’s Letter What’s 3 A BETTER Recipe Add some sparkle to your next party New, 4 DRINKING Sparkling Water Makes a Splash Introducing the new and exciting line of Sparkletts® sparkling waters NextWhat’s Give Them7 Gourmet Putting together each issue of Bottled & Brewed™ is a team effort – and a lot Facts about gourmet and specialty coffees of fun. There are so many great things happening at DS Services, and we love sharing our news and knowledge with customers and friends. WATER This issue is a favorite of mine because it spans such a wide variety of topics. Well-Stocked9 Breakroom There’s a story on our expansion into the growing sparkling water category Is your associate breakroom working for with Sparkletts® Sparkling Water and Sparkletts® ice, zero-calorie refreshment you or against you available in stores or by delivery to your home or workplace. We’ve also written a couple of great stories about coffee, including one on gourmet and specialty coffees, and a look inside the single-cup phenomenon. Single-Cup10 Coffee OPTION Offers multiple benefits in the workplace TRY BOTTLED WATER DELIVERY SERVICE “You know as a DS Services customer that exceptional service is our highest priority.” • Quality You Can Taste Coffee-Leaf12 Tea A brewing trend • Conveniently Delivered You won’t want to miss our fascinating scoop on a new tea made with coffee leaves. It hasn’t hit the U.S. yet, but you can count on DS Services to keep you up • Strict Bottled Water Regulations 15 to date on the trend. This issue is also packed with information to make your life • Hot Water for Tea, Coffee & Instant Oatmeal Service Says It All easier at work and at home, including a story on breakrooms, fun Liqui-Pedia facts Expanding our customer service capabilities and an invigorating new tea recipe. call 800-4-waters You know as a DS Services customer that exceptional service is our highest priority and serving your needs is the right way to run a business. The story on our visit water.com new customer care center in Lakeland, Florida, is evidence of our commitment to Liqui-Pedia18 Fun and interesting facts keep improving to exceed your expectations. Thank you for reading this issue of Bottled & Brewed. I hope you enjoy it. Published by: Brian Miller DS Services of America, Inc. Chief Commercial Officer 2300 Windy Ridge Parkway, Suite 500N DS Services of America, Inc. Atlanta, GA 30339 For more information, call 800-962-7006 or visit us online at standardcoffee.com ©2015 DS Services of America, Inc. StandardCoffee.com | 1 YOUR CHOICE OF ZERO CALORIE SWEETENER Add Some NEW!* Sparkle to Your Reliable pod-brewing Next Party! technology – Brews ADVANTAGES small, medium and • Product Variety – offers a full line of sweetener large cup sizes colors to meet all customer flavor preferences We love a good party, especially when a fabulous, and product needs • Domestically Sourced Products – consistent fruity drink is involved. With the holidays right around the quality and performance in every packet corner, there’s bound to be plenty of social events and • One Look, One Source get-togethers scheduled throughout the season. Whether • Invoice Savings vs National Brands you’re hosting one yourself or attending as a guest, we’ve PRODUCT DESCRIPTION CODE # PACK SIZE got the perfect drink recipe to whip up and share that’s Standard Coffee Yellow 20170011 4/400 ct bound to add some “sparkle” to your next gathering. Standard Coffee Blue 20170007 4/400 ct And no matter the time, place or occasion, we hope Standard Coffee Pink 20170006 4/400 ct you’ll keep mixing things up with all of our coffees, teas and bottled water products – a fresh and delicious way to brighten any day. Sparkling “Constant Comment” Tea Holiday Punch INGREDIENTS 4 cups Water 6 Bigelow “Constant Comment”® Tea Bags 2 quarts Sparkling Water* 1 12-oz. Can Frozen Lemonade Concentrate 1 12-oz. Can Frozen Orange Juice Concentrate 1 8-oz. Can Frozen Pineapple Concentrate ALL-IN-ONE WATER COOLER AND Orange Slices for Garnish SINGLE-CUP BREWER SYSTEM PREPARATION | Build / Stir Offer associates and guests single-cup coffee and bottled 1. In a saucepan, bring water to boil, add tea drinking water in one sleek, integrated water cooler system! bags, cover and steep for 5 minutes. Remove tea bags. Allow tea to cool, then chill. Just before serving time, combine sparkling water, juice concentrates and pineapple in a large punch bowl. YOUR TRUSTED PARTNER FOR 2. Garnish with orange slices. BREWED-BEVERAGE SATISFACTION Glass Size: 12 oz. *Suggested sparkling water option: Current Javarama® customers call 800-962-7006. Sparkletts® Simply Sparkling Water New customers call 855-240-0677. *Available in Select Markets ©2015 MTN Products. ©2015 DS Services of America, Inc. StandardCoffee.com | 3 Water Sparkling Water Makes a *SPARKLING WATER: Imports Lose Importance In years past, many of the most famous sparkling water brands came from France, Italy, Germany and other faraway places. The tide is now turning, and imported bottled water sales Offering bottled water to associates and guests is a highly Alhambra®, Belmont Springs®, Crystal Springs®, Deep Rock®, appreciated and thoughtful perk. More than half of adults Splash!Hinckley Springs®, Kentwood Springs®, Mount Olympus®, are expected to remain flat from 2012 to 2017. who participated in a recent Harris Poll said bottled water is Sierra Springs® and Sparkletts® with two new sparkling Domestic sparkling water sales in retail one of the beverages they prefer most.1 water offerings sure to please discerning associates and guests: stores, on the other hand, are Consumption of bottled water has been on the rise for decades. Sparkletts® Sparkling Water and Sparkletts® ice. In 1976, Americans drank just 1.6 gallons of bottled water Sparkletts Sparkling Water is great-tasting, zero-calorie expected to grow by one-third per capita – for the whole year!2 That number was projected to refreshment that’s perfect on its own or paired with snacks. in the next five years. reach 34.2 gallons in 2014, setting an all-time record. Over the It comes in Simply Sparkling (flavor free), Lemon Lime and years, water’s popularity has trickled into the workplace, with Raspberry, which coincide perfectly with the sparkling water 56 percent of full-time associates who drink coffee at work daily flavors most popular with heavy users.7 Sparkletts Sparkling also drinking filtered or bottled water at work.3 As demand has Water is available in a choice of one-liter and 17-ounce bottles, increased, manufacturers have introduced new and interesting or 12-ounce refrigerator 12-packs. varieties such as functional, flavored and sparkling waters to Sparkletts ice offers a bold lineup of distinctive give consumers the choices they want. flavors in popular 17-ounce single-serve bottles. What’s Up with Water? This unique brand kicks refreshment up a notch by transforming classic fruit favorites into zero-calorie Noncarbonated, or “still,” bottled water is the granddaddy of Black Raspberry, Pink Grapefruit, Kiwi Strawberry and the bottled water market, accounting for almost 80 percent of Orange Mango flavors. sales in the U.S. But another option has been bubbling up in recent years and is now taking the market by storm. Sparkling, A Sparkling Future or carbonated, water has become the fastest-growing segment in Bottled water has come a long way since the days when the bottled water category, registering more than three times the Americans drank less than two gallons each per year. Today’s growth rate of still water.4 exciting sparkling water options provide refreshment, flavor and So what’s the impetus behind this game-changing convenience without added calories – and give associates and phenomenon? People who drink a lot of sparkling water say guests the extra perks they deserve. For more information on the top reasons are great taste, the absence of calories and Sparkletts® Sparkling Water and Sparkletts® ice, visit refreshment.5 They also say they like sparkling water because water.com/sparkling or call 800.4.WATERS today. it’s thirst-quenching and there is no aftertaste.5 These benefits may be why sparkling water is luring consumers away from Sources: other types of popular beverages such as ready-to-drink 1 “Recent survey results find that Americans should drink more water and they want 6 bottled water readily available,” International Bottled Water Association, January 26, coffee and tea, juice, juice drinks and carbonated soft drinks. 2015, http://www.bottledwater.org/recent-survey-results-find-americans-should- drink-more-water-and-they-want-bottled-water-readily Answering the Call 2 “Bottled water sales and consumption projected to increase in 2014, expected to be the number one packaged drink by 2016,” International Bottled Water Association, As a leading provider of beverage solutions for December 4, 2014, http://www.bottledwater.org/bottled-water-sales-and- consumption-projected-increase-2014-expected-be-number-one-packaged-drink home and office, DS Services of America, Inc. 3 Office Coffee Service in the U.S.: Market Trends and Opportunities, 2nd Edition, constantly monitors beverage trends and develops Packaged Facts, March 23, 2015 4 Total U.S. xAOC, Nielsen, Latest 52 Weeks through W/E 12/27/14 new products and services to meet changing needs 5 “Sparkling Water Heavy User Study,” Proprietary Study for DS Services; Insight Out; October-November 2014 and preferences.