Forest Healthcare Head Office: 08444 725 252. KIMBERLEY HARDINGHAM Hassingham House PUBLIC TRANSPORT DIRECTIONS YOUR NEXT STEP - VISIT US Forest Healthcare Ltd WICKLEWOOD Train Directions B1108 HACKFORD NothingNearest we rail canway saystation: in this Attlebo brochurerough can convey the Forest Healthcare believesHINGHAM its success and strength lie understanding,Please telephone warmth and andwe shall care colle thatc ourt you staff from have the station. in empowering its managers to promote the forF orour further clients. assis Pleasetance visit please Hassingham contact Houseour manager, at any or administindependencerator. of their care centres to service the time, however as we are a busy home it’s best to local community’s needs and to provide clients and HASSINGHAM HOUSE telephone and arrange a visit with our manager, or families with security, quality, dignity and choice and administrator who will show you around. the very best care that is available in the UK. CARE CENTRE Call 08444 725 173 or email [email protected] Forest Healthcare Head Office: 08444 725 252 www.foresthc.com

N

R O IN L D R R R T A O H B X O E R S O P ES R ST A

E P D ET V E E I R B1108 AV

L ’S S N T TO G T E IN E L R R F T A O S D B1135 R L L Y F Y R E R L Hassingham G U A A C E N R B H N A RA N T E E R RD S W A H W House R R RG E T D BU L E KIMBERL E Y D S T G HARDIN

A N GHAM ST

R N E

EHARDINGHAM O

A P

C B

P RO

N T Hassingham N

U U H W

Angel D HET HERSETT

D House B1108

H S R

T A K O

R L C

F W H A

A U R Bridgeside R H ST G E C D

O WICKLEWOOD N W R A B1135

A L

H O S D D

A R Lodge S B1108 C N B 1108

HACKFORD

M O

H E D

K RWICH R

HINGHAM C G E R

IT S D U

T T N

Y D

R O

S

G R R A

H

O L

E O

O A B A

WYMONDHAM S N A11

D E L H

L R

S T L

H A P T W L

A A E

E

B O E N

J L

H E

L A5 0 1

S T R B1172

S O A D ST ND CT L A IY R RE OA MO D HINGHAM, Registered for: 24hr Residential Nursing 30 to 65 years for Neurological, Spinal injury & challenging behaviour / Female and Male 65 to 100 years and over / Respite Care / Postoperative recuperation / Permanent Registered for: PUBLIC(long terTRANSPORTm) Care / DIRECTIONSCrisis intervention / Non planned & emergency admission is a speciality Train Directions: 24hr Residential Nursing 30 to 65 years for Neurological, Nearest railway station are: Attleborough & learning difficulties & challenging behaviour / Female

F O and Male 65 to 100 years and over / Dementia Care / L

L Y

L Hassingham Respite Care / Postoperative recuperation / Permanent A

N Bus Directions:E House (long term) Care / Crisis intervention / Non planned &

Buses run from NorwichHARDING HtoAM Hingham regularly. D emergency admission is a speciality ST HAM R DING HAR

HASSINGHAMB HOUSE CARE CENTRE

O For further assistanceN please contact our manager, or HardinghamD Street, Hingham, Norfolk NR9 4JB B1108 S administratorT HASSINGHAM HOUSE CARE CENTRE C Call 08444HU 725 173 or email [email protected] R CH ST Hardingham Street, Hingham, Norfolk NR9 4JB NORWICH RD www.foresthc.com Call 08444 725 173 or email [email protected] D

R N B 1108 O CallsH charged at a maximum ofRW 4pIC Hper RD minute from UK land lines. Mobile charges varywww.foresthc.com. G U E O N

R A calls charged at a minimum of 4p per minute from UK landlines. Mobile charges may vary.

H

L O

B A S E L

L R T L

T L A

A A E B N E

QUALITY, DIGNITY & CHOICE ADMISSIONSWELCOME TO HASSINGHAM HOUSE CARE CARE CENTRE FACILITIES & SERVICES ADMISSIONSWELCOME TO HASSINGHAM HOUSE CARE CARE CENTRE FACILITIES & SERVICES QUALITY, DIGNITY & CHOICE QUALITY, DIGNITY & CHOICE

Care services include: Care services include:

Care services include: • adults / elderly / physical HYGIENE POLICY FUNDING • adults / elderly / physical HYGIENEForest Healthcare POLICY is a healthcare group based in FUNDING disability Forest Healthcare is a healthcare group based in • adultsdisability / elderly / physical HYGIENEthe South POLICY East of . We believe our success FUNDING • 24-hour nursing Wthee take South infection East of controlEngland. very We seriously. believe ourWhile successCENTRE no CARE FundingODGE optionsL include: BRDGESIDE • 24-hourdisability nursing Wande take strength infection are control rooted veryin empowering seriously. While ourCENTRE no CARE FundingODGE optionsL include: BRDGESIDE • GP (general practitioner) guaranteesand strength are are possible, rooted we in empoweringspend significant our sums • GP24-hour (general nursing practitioner) guaranteesWmanagere take infection to are promote possible, control the we very independence spend seriously. significant While of their nosums Funding options include: cover eachmanager year ensuringto promote the the most independence detailed cleaning of their regime • self funding • GPcover (general practitioner) eachguaranteescare year centre ensuring are to possible,serve the the most we local spenddetailed community’s significant cleaning needs sums regime • self funding • crisis intervention / forcare our centrehome andto serve in particula the localr, hand community’s hygiene needsprotocols. • local authority • crisiscover intervention / foreachand our yearto home provide ensuring and clients in theparticula mostand familiesdetailedr, hand hygienewith cleaning security, protocols. regime • localself funding authority emergency admission / and to provide clients and families with security, • local authority plus top-up • emergencycrisis intervention admission / / forquality, our home dignity and and in particula choice asr, hand part hygieneof the very protocols. best • local authority plus top-up postoperative care quality, dignity and choice as part of the very best • PCT/continuing care postoperativeemergency admission care / care available in the UK. • PCT/continuinglocal authority plus care top-up • end of life / continuing care available in the UK. • insurance • endpostoperative of life / continuing care CLIENT & FAMILY FEEDBACK • insurancePCT/continuing care care CLIENT & FAMILY FEEDBACK • endcare of life / continuing We provide quality 24-hour neurological & spinal • insurance • non planned assessments CLIENTWe provide & FAMI qualityLY FEEDB 24-hourACK neurological & spinal • noncare planned assessments Clientinjury care nursing plans care are fordeveloped younger personswith input aged from 18 clients to • nutritional meals Clientinjury care nursing plans care are fordeveloped younger personswith input aged from 18 clients to • nutritionalnon planned meals assessments and65 theirand expertfamilies nursing to encompass care for allelderly aspects persons of clients BRIDGESIDE LODGE PLEDGE • a dentist, optician, andClient65 theirand care expertfamilies plans nursing toare encompass developed care for all elderlywith aspects input persons fromof clients clients BRIDGESIDE LODGE PLEDGE • anutritional dentist, optician, meals needs.aged 65 and over, in one community. In addition occupational therapist, needs.andaged their 65 families and over, to encompass in one community. all aspects In addition of clients BRIDGESIDE LODGE PLEDGE • occupationala dentist, optician, therapist, we provide Dementia care. Long term care, Our goal is to: physiotherapist and chiropodists visit Hassingham needs.we provide Dementia care. Long term care, Our goal is to: physiotherapistoccupational therapist, and chiropodists visit Hassingham Allrespite, potential non clients planned have and their emergency needs thoroughly admission House regularly Allrespite, potential non clients planned have and their emergency needs thoroughly admission Our goal is to: NURSING CARE & FACILITIES physiotherapist and chiropodists visit Hassingham assessedare a speciality by our Management team. Our staff often • always have our clientsÊ best interests as our central NURSING CARE & FACILITIES House regularly assessedAllare potential a speciality by ourclients Management have their needs team. thoroughlyOur staff often • always have our clientsÊ best interests as our central House regularly work with the client prior to admission, to ensure that focus NURSING CARE & FACILITIES workassessed with by the our client Management prior to admission, team. Our to staffensure often that • focusalways have our clientsÊ best interests as our central Hassingham House provide 24-hour nursing care, DEMENTIA SERVICES allCall care 08444 needs 725 are 173 thoroughly or email understood to enable • promote the health & happiness of clients in a Hassingham House provide 24-hour nursing care, DEMENTIA SERVICES allworkCall care with08444 needs the 725 clientare 173 thoroughly prior or email to admission, understood to ensureto enable that • promotefocus the health & happiness of clients in a delivered by highly trained registered nurses, a [email protected] transfer. A typical pathway is: caring & safe environment deliveredHassingham by Househighly providetrained registered24-hour nursing nurses, care, DEMENTIA SERVICES aall [email protected] care needs transfe arer .thoroughly A typical pathway understood is: to enable • caringpromote & safethe health environment & happiness of clients in a care assistants and our visiting therapies We provide Dementia care for older people and those • treat clients with dignity & respect caredelivered assistants by highly and trainedour visiting registered therapies nurses, We provide Dementia care for older people and those a seamless transfer. A typical pathway is: • treatcaring clients & safe with environment dignity & respect team. Where possible, clients have the choice of with working age Dementia with a diagnosis of Alzheimer’s • www.foresthc.com referral by commissioner or self/ families/ friends and • produce care plans with rights of choice, team.care assistants Where possible, and our clients visiting have therapies the choice of Wewith p wroorkvidinge D aementge Dementia careia forwith o lda erdia pgnoeoplsise ofan Ald zhethoismere ’s • www.foresthc.com referral by commissioner or self/ families/ friends and • producetreat clients care with plans dignity with & rights respect of choice, gender for their care. Our staff are carefully screened disease, or other forms of cognitive impairment, who their advocates independence, privacy, dignity and security genderteam. Where for their possible, care. Our clients staff have are carefullythe choice screened of widistheas we,ork oring other age form Dements of cognia withitiv ae diaimpaignorment,sis of Al wzheho imer’s • theirreferral advocates by commissioner or self/ families/ friends and • independence,produce care plans privacy, with dignityrights of and choice, security with extensive referencing and police criminal display non-aggressive characteristics and • visit to our care centre • get to know our clientsÊ families very well and offer withgender extensive for their referencing care. Our staff and arepolice carefully criminal screened displaydisease, non or other-aggre formssives of ch cognaracteritiveis timicspai anrment,d who • visittheir to advocates our care centre • getindependence, to know our privacy,clientsÊ familiesdignity andvery securitywell and offer record checks and receive professional training. We moderate-to-high confusion. • assessment by our management team the support needed recordwith extensive checks referencingand receive and professional police criminal training. We displaymodera nonte-to-a-ggrehigh ssivconfue chsionar.acteristics and • assessmentvisit to our care by our centre management team • theget supportto know needed our clientsÊ families very well and offer believe highly trained and well managed staff • funding discussion record checks and receive professional training. We moderate-to-high confusion. • fundingassessment discussion by our management team believe highly trained and well managed staff Dementia care facilities include: the support needed are the secret to providing quality and safe care. Dementia care facilities include: • OURfunding HOME discussion CLIENTS WE SERVE arebelieve the secrethighly trainedto providing and wellquality managed and safe staff care. The best carers providing the best care. Dementia care facilities include: OUR HOME CLIENTS WE SERVE Theare thebest secret carers to providing providing the quality best care.and safe care. • spacious and safe lounge and dining areas • spacious and safe lounge and dining areas Hassingham House is located in the beautifulN1 Norfolk ONDON L HassinghamON, T House catersISLING for both younger clients The best carers providing the best care. • orientation bric-a-brac Hassingham House is located in the beautiful Norfolk Hassingham House caters for both younger clients We operate: • orientationspacious and bric-a-brac safe lounge and dining areas village of Hingham, overlooking beautifulN1 countryside. ONDON L agedON, 18T to 65 years, ISLING particularly those suffering with We operate: • person-centred care plans (taking life history in to village of Hingham, overlooking beautiful countryside. aged 18 to 65 years, particularly those suffering with • person-centredorientation bric-a-brac care plans (taking life history in to One of the only specialist care centers of its kind Neurological and Spinal conditions, as well as •We 24-houroperate: nursing & medical cover consideration) One of the only specialist care centers of its kind Neurological and Spinal conditions, as well as • 24-hour nursing & medical cover • consideration)person-centred care plans (taking life history in to in Norfolk. Purpose built with luxurious and modern the elderly client aged 65 years plus, with or without • nurse call system • person-centred activities / lifestyle in Norfolk. Purpose built with luxurious and modern the elderly client aged 65 years plus, with or without • nurse24-hour call nursing system & medical cover • person-centredconsideration) activities / lifestyle facilities, it is designed to meet the specialist needs for Dementia. We work in conjunction with the community • help getting in & out of bed, bathing • security via alarmed doors facilities, it is designed to meet the specialist needs for Dementia. We work in conjunction with the community • helpnurse getting call system in & out of bed, bathing • securityperson-centred via alar medactivities doors / lifestyle the long term care and rehabilitation of a wide Physiotherapist and Occupational therapist. and dressing • staff trained to value a dementia patient the long term care and rehabilitation of a wide Physiotherapist and Occupational therapist. • andhelp dressinggetting in & out of bed, bathing • securitystaff trained via ala to rvaluemed doorsa dementia patient variety of clients, in one building. We believe clients must be safe at all times, whilst • full assistance with all activities of daily living variety of clients, in one building. We believe clients must be safe at all times, whilst • fulland assistance dressing with all activities of daily living • staff trained to value a dementia patient providing a relaxed and stimulating environment. • promotion of independence providing a relaxed and stimulating environment. • promotionfull assistance of independence with all activities of daily living • full lifestyle programme based on ‘individual • fullpromotion lifestyle ofprogramme independence based on ‘individual We have 44 single bedrooms all of which are en suite. and person-centred care’ We have 44 single bedrooms all of which are en suite. • andfull lifestyle person-centred programme care’ based on ‘individual Bedrooms are above sector average in size, •„ Whelpe are with particularly bathroom proud needs of Bridgeside& continence Lodge, but above all else, we are particularly proud of our staff and the love Bedrooms are above sector average in size, • andhelp person-centredwith bathroom needscare’ & continence to accommodate clients that require specialist lifting, and„Wmanagemente careare particularly that they have proud a ofseemingly Bridgeside unlimited Lodge, supply but above of.‰ all Fatma else, Makalowe are particularly proud of our staff and the love to accommodate clients that require specialist lifting, • managementhelp with bathroom needs & continence monitoring or feeding equipment and are •and skin care integrity that they care have a seemingly unlimited supply of.‰ Fatma Makalo equippedmonitoring with or feeding the latest equipment variable heightand are profiling beds. • skinmanagement integrity care equipped with the latest variable height profiling beds. • skin integrity care Our facilities include: Our facilities include: •Our afacilities hair salon include: & barber Our primary objective is to improve the quality of life of • a hair salon & barber Our primary objective is to improve the quality of life of • a library of books and DVD’s our clients and their families and we seek to • a libraryhair salon of books & barber and DVD’s promoteour clients independence, and their families choice and we and seek dignity to of the • internet facilities to stay in touch with • interneta library facilitiesof books to and stay DVD’s in touch with individual.promote independence, We believe that choice clients andmust dignity be safe of the friends and family online • friendsinternet and facilities family to online stay in touch with andindividual. secure We at believeall times, that whilst clients providing must bea relaxed safe and • bright and airy bedrooms with • brightfriends and and airy family bedrooms online with stimulatingand secure environment at all times, whilst that motivatesproviding athem relaxed to and specialised bathing facilities • specialisedbright and airy bathing bedrooms facilities with livestimulating a full and environment happy life. that motivates them to • lounges & dining room with garden views • loungesspecialised & dining bathing room facilities with garden views live a full and happy life. • wide screen TV • widelounges screen & dining TV room with garden views • shop • wideshop screen TV • shop

My mother„Fatma is very and well all caredthe nursing for and staff, the staffwere are first brilliant. class Hassinghamin the way they House looked is a very after organised Anne‰ care home, I have respite at Hassingham House 6 times a year and wouldn't go anywhere else. It's like home from home. „Fatma and all the nursing staff, were first class in the way they looked after Anne‰ I have respite at Hassingham House 6 times a year and wouldn't go anywhere else. It's like home from home. My mother is very well caredStewart for andMacintosh,highly the staffrecognised brotherare brilliant. for in itslaw Hassingham work of andAnne care. HouseSarling is a very organised care home, Resident „Fatma and all theStewart nursing Macintosh, staff, were brother first class in law in the of Anneway they Sarling looked after Anne‰ I have respite at Hassingham House 6 times a yearResident and wouldn't go anywhere else. It's like home from home. highly recognisedSon of forResident its work and care. Stewart Macintosh, brotherSon of Resident in law of Anne Sarling Resident

HASSINGHAMHASSINGHAM HOUSE HOUSE CARE CARE CENTRE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAMHASSINGHAM HOUSE HOUSE CARE CARE CENTRE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE ADMISSIONS FACILITIES & SERVICES ADMISSIONS FACILITIES & SERVICES

Care services include: Care services include:

Care services include: • adults / elderly / physical HYGIENE POLICY FUNDING • adults / elderly / physical HYGIENE POLICY FUNDING disability • adultsdisability / elderly / physical HYGIENE POLICY FUNDING • 24-hour nursing We take infection control very seriously. While no Funding options include: • 24-hourdisability nursing We take infection control very seriously. While no Funding options include: • GP (general practitioner) guarantees are possible, we spend significant sums • GP24-hour (general nursing practitioner) guaranteesWe take infection are possible, control we very spend seriously. significant While nosums Funding options include: cover each year ensuring the most detailed cleaning regime • self funding • GPcover (general practitioner) eachguarantees year ensuring are possible, the most we spenddetailed significant cleaning sums regime • self funding • crisis intervention / for our home and in particular, hand hygiene protocols. • local authority • crisiscover intervention / foreach our year home ensuring and in theparticula most detailedr, hand hygiene cleaning protocols. regime • localself funding authority emergency admission / • local authority plus top-up • emergencycrisis intervention admission / / for our home and in particular, hand hygiene protocols. • local authority plus top-up postoperative care • PCT/continuing care postoperativeemergency admission care / • PCT/continuinglocal authority plus care top-up • end of life / continuing • insurance • endpostoperative of life / continuing care CLIENT & FAMILY FEEDBACK • insurancePCT/continuing care care CLIENT & FAMILY FEEDBACK • endcare of life / continuing • insurance • non planned assessments CLIENT & FAMILY FEEDBACK • noncare planned assessments Client care plans are developed with input from clients • nutritional meals Client care plans are developed with input from clients • nutritionalnon planned meals assessments and their families to encompass all aspects of clients BRIDGESIDE LODGE PLEDGE • a dentist, optician, andClient their care families plans toare encompass developed all with aspects input fromof clients clients BRIDGESIDE LODGE PLEDGE • anutritional dentist, optician, meals needs. occupational therapist, needs.and their families to encompass all aspects of clients BRIDGESIDE LODGE PLEDGE • occupationala dentist, optician, therapist, Our goal is to: physiotherapist and chiropodists visit Hassingham needs. Our goal is to: physiotherapistoccupational therapist, and chiropodists visit Hassingham All potential clients have their needs thoroughly House regularly All potential clients have their needs thoroughly Our goal is to: NURSING CARE & FACILITIES physiotherapist and chiropodists visit Hassingham assessed by our Management team. Our staff often • always have our clientsÊ best interests as our central NURSING CARE & FACILITIES House regularly assessedAll potential by ourclients Management have their needs team. thoroughlyOur staff often • always have our clientsÊ best interests as our central House regularly work with the client prior to admission, to ensure that focus NURSING CARE & FACILITIES workassessed with by the our client Management prior to admission, team. Our to staffensure often that • focusalways have our clientsÊ best interests as our central Hassingham House provide 24-hour nursing care, DEMENTIA SERVICES all care needs are thoroughly understood to enable • promote the health & happiness of clients in a Hassingham House provide 24-hour nursing care, DEMENTIA SERVICES allwork care with needs the clientare thoroughly prior to admission, understood to ensureto enable that • promotefocus the health & happiness of clients in a delivered by highly trained registered nurses, a seamless transfer. A typical pathway is: caring & safe environment deliveredHassingham by Househighly providetrained registered24-hour nursing nurses, care, DEMENTIA SERVICES aall seamless care needs transfe arer .thoroughly A typical pathway understood is: to enable • caringpromote & safethe health environment & happiness of clients in a care assistants and our visiting therapies We provide Dementia care for older people and those • treat clients with dignity & respect caredelivered assistants by highly and trainedour visiting registered therapies nurses, We provide Dementia care for older people and those a seamless transfer. A typical pathway is: • treatcaring clients & safe with environment dignity & respect team. Where possible, clients have the choice of with working age Dementia with a diagnosis of Alzheimer’s • referral by commissioner or self/ families/ friends and • produce care plans with rights of choice, team.care assistants Where possible, and our clients visiting have therapies the choice of Wewith p wroorkvidinge D aementge Dementia careia forwith o lda erdia pgnoeoplsise ofan Ald zhethoismere ’s • referral by commissioner or self/ families/ friends and • producetreat clients care with plans dignity with & rights respect of choice, gender for their care. Our staff are carefully screened disease, or other forms of cognitive impairment, who their advocates independence, privacy, dignity and security genderteam. Where for their possible, care. Our clients staff have are carefullythe choice screened of widistheas we,ork oring other age form Dements of cognia withitiv ae diaimpaignorment,sis of Al wzheho imer’s • theirreferral advocates by commissioner or self/ families/ friends and • independence,produce care plans privacy, with dignityrights of and choice, security with extensive referencing and police criminal display non-aggressive characteristics and • visit to our care centre • get to know our clientsÊ families very well and offer withgender extensive for their referencing care. Our staff and arepolice carefully criminal screened disdisplayease, non or other-aggre formssives of ch cognaracteritiveis timicspai anrment,d who • visittheir to advocates our care centre • getindependence, to know our privacy,clientsÊ familiesdignity andvery securitywell and offer record checks and receive professional training. We moderate-to-high confusion. • assessment by our management team the support needed recordwith extensive checks referencingand receive and professional police criminal training. We modisplaydera nonte-to-a-ggrehigh ssivconfue chsionar.acteristics and • assessmentvisit to our care by our centre management team • theget supportto know needed our clientsÊ families very well and offer believe highly trained and well managed staff • funding discussion record checks and receive professional training. We moderate-to-high confusion. • fundingassessment discussion by our management team believe highly trained and well managed staff Dementia care facilities include: the support needed are the secret to providing quality and safe care. Dementia care facilities include: • funding discussion arebelieve the secrethighly trainedto providing and wellquality managed and safe staff care. The best carers providing the best care. Dementia care facilities include: Theare thebest secret carers to providing providing the quality best care.and safe care. • spacious and safe lounge and dining areas • spacious and safe lounge and dining areas The best carers providing the best care. • orientation bric-a-brac We operate: • orientationspacious and bric-a-brac safe lounge and dining areas We operate: • person-centred care plans (taking life history in to • person-centredorientation bric-a-brac care plans (taking life history in to •We 24-houroperate: nursing & medical cover consideration) • 24-hour nursing & medical cover • consideration)person-centred care plans (taking life history in to • nurse call system • person-centred activities / lifestyle • nurse24-hour call nursing system & medical cover • person-centredconsideration) activities / lifestyle • help getting in & out of bed, bathing • security via alarmed doors • helpnurse getting call system in & out of bed, bathing • securityperson-centred via alar medactivities doors / lifestyle and dressing • staff trained to value a dementia patient • andhelp dressinggetting in & out of bed, bathing • securitystaff trained via ala to rvaluemed doorsa dementia patient • full assistance with all activities of daily living • fulland assistance dressing with all activities of daily living • staff trained to value a dementia patient • promotion of independence • promotionfull assistance of independence with all activities of daily living • full lifestyle programme based on ‘individual • fullpromotion lifestyle ofprogramme independence based on ‘individual and person-centred care’ • andfull lifestyle person-centred programme care’ based on ‘individual • help with bathroom needs & continence • andhelp person-centredwith bathroom needscare’ & continence management • managementhelp with bathroom needs & continence • skin integrity care • skinmanagement integrity care • skin integrity care Our facilities include: Our facilities include: •Our afacilities hair salon include: & barber • a hair salon & barber • a library of books and DVD’s • a libraryhair salon of books & barber and DVD’s • internet facilities to stay in touch with • interneta library facilitiesof books to and stay DVD’s in touch with friends and family online • friendsinternet and facilities family to online stay in touch with • bright and airy bedrooms with • brightfriends and and airy family bedrooms online with specialised bathing facilities • specialisedbright and airy bathing bedrooms facilities with • lounges & dining room with garden views • loungesspecialised & dining bathing room facilities with garden views • wide screen TV • widelounges screen & dining TV room with garden views • shop • wideshop screen TV • shop

„Fatma and all the nursing staff, were first class in the way they looked after Anne‰ I have respite at Hassingham House 6 times a year and wouldn't go anywhere else. It's like home from home. „Fatma and all the nursing staff, were first class in the way they looked after Anne‰ I have respite at Hassingham House 6 times a year and wouldn't go anywhere else. It's like home from home. Stewart Macintosh, brother in law of Anne Sarling Resident „Fatma and all theStewart nursing Macintosh, staff, were brother first class in law in the of Anneway they Sarling looked after Anne‰ I have respite at Hassingham House 6 times a yearResident and wouldn't go anywhere else. It's like home from home. Stewart Macintosh, brother in law of Anne Sarling Resident

HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE FACILITIESFACILITIES & & SERVICES SERVICES ACTIVITIES

ACTIVITIES AACTIVITIESCTIVITIES

AnAn individual individual lifestyle lifestyle is is essential, essential, no no matter matter how how young, young, old old or or how how dependent dependent weAn individualare, so our lifestyle staff ensure is essential, lifestyle no choices matter arehow maintained. young, old orOur how clients dependent enjoy wewe are, are, so so our our staff staff ensure ensure lifestyle lifestyle choices choices are are maintained. maintained. Our Our clients clients enjoy enjoy visitingvisiting local local shops, shops, a a movie movie evening, evening, a a quiz quiz afternoon, afternoon, or or simply simply watching watching televisionvisiting local in the shops, privacy a movie of their evening, bedroom. a quiz It’s afternoon, vital our clients or simply keep watching active mentally televisiontelevision in in the the privacy privacy of of their their bedroom. bedroom. It’s It’s vital vital our our clients clients keep keep active active mentally mentally andand physically physically to to make make the the most most of of every every day. day. Atand Hassingham physically toHouse make clients the most are spoiltof every for day.choice with art therapy, flower AtAt Hassingham Hassingham House House clients clients are are spoilt spoilt for for choice choice with with art art therapy, therapy, flower flower arranging,arranging, handicrafts, handicrafts, games games & & quizzes, quizzes, parties, parties, shopping, shopping, visiting visiting entertainers, entertainers, livearranging, performances, handicrafts, musical games evenings, & quizzes, gardening parties, &shopping, internet, visitingas well entertainers,as religious livelive performances, performances, musical musical evenings, evenings, gardening gardening & & internet, internet, as as well well as as religious religious observanceobservance services. services. Inobservance the summer services. we have garden tea parties and barbecues and meals can be InIn the the summer summer we we have have garden garden tea tea parties parties and and barbecues barbecues and and meals meals can can be be takentaken on on the the patio. patio. Days Days out out to to Norfolk’s Norfolk’s many many attractions attractions are are enjoyed enjoyed by by all. all. Makingtaken on new the friendspatio. Daysis easy out at toHassingham Norfolk’s many House attractions and everyone are enjoyed has by all. MakingMaking new new friends friends is is easy easy at at Hassingham Hassingham House House and and everyone everyone has has thethe opportunity opportunity to to join join in. in. the opportunity to join in. AtAt Hassingham Hassingham House, House, you’re you’re never never alone alone At Hassingham House, you’re never alone •• artart workshops workshops •• live live performances performances • art workshops • live performances •• handicraftshandicrafts •• musical musical evenings evenings • handicrafts • musical evenings •• gamesgames & & quizzes quizzes •• gardeninggardening • games & quizzes • gardening •• partiesparties •• internetinternet • parties • internet •• shoppingshopping •• religious religious observance observance services services • shopping • religious observance services •• visiting visiting entertainers entertainers •• tea tea parties parties • visiting entertainers • tea parties •• live live performances performances •• barbecuesbarbecues • live performances • barbecues PALLIPALLIATIVEATIVE CARE CARE SomeSome of of the the conditions conditions thatthat wewe treattreat withwith ourour •• musical musical evenings evenings •• a avariety variety of of days days out out PALLIATIVE CARE specialistSomespecialist of the staff staff conditions and and facilities: facilities: that we treat with our • musical evenings • a variety of days out specialist staff and facilities: •• visiting visiting entertainers entertainers QualityQuality of of life life is isour our priority priority as as such such we we will: will: • visiting entertainers Quality of life is our priority as such we will: •• StrokeStroke • Stroke • • Provide Provide holistic holistic Management Management and and support support •• Spinal Spinal Injury Injury • Spinal Injury • toProvide to resident/family resident/family holistic Management and and carers. carers. Identifyingand Identifying support needs needs •• Parkinson’s Parkinson’s disease disease • Parkinson’s disease andto and resident/family working working in in collaboration collaboration and carers. with Identifying with specialist specialist needs •• Multiple Multiple sclerosis sclerosis • Multiple sclerosis palliativeand palliative working care care in teamcollaboration team in in line line with with with diagnosis diagnosis specialist and and •• Motor Motor neuron neuron disease disease • Motor neuron disease changingpalliative changing care needs needs team in line with diagnosis and •• Neurological Neurological tumours tumours • Neurological tumours • • Discusschanging Discuss end end needs of of life life management management with with MDT MDT •• Trauma Trauma to to the the central central nervousnervous systemsystem • Trauma to the central nervous system • • AccommodateDiscuss Accommodate end of life cultural culturalmanagement or or religious religious with needs needs MDT •• Epilepsy Epilepsy and and seizure seizure conditions.conditions. • Epilepsy and seizure conditions. • • EnsureAccommodate Ensure effective effective culturalsymptom symptom or managementreligious management needs of of •• MEME • ME • anyEnsure any distressing distressing effective symptoms. symptoms.symptom Planmanagement Plan and and manage manage of to to •• Neurovascular Neurovascular disorders disorders • Neurovascular disorders avoidany avoid distressing crisis crisis management management symptoms. andPlan and provideand provide manage comfort. comfort. to •• Neurological Neurological degenerative degenerative diseasedisease avoid crisis management and provide comfort. •• GeneticNeurological Genetic Neurological Neurological degenerative disordersdisorders disease Clinical Neuro Services •• Genetic Post brain Neurological injury disorders FOOD & DRINKDRINK Clinical Neuro Services • Post brain injury FOOD & DRINK Clinical Neuro Services •• TraumaticPost Traumatic brain injurybrain brain Injury Injury • Traumatic brain Injury At Hassingham House we place a very high importance on food and • • PhysiotherapyPhysiotherapy •• Hypoxic Hypoxic brain brain Injury Injury At Hassingham House we place a very high importance on food and • Hypoxic brain Injury spendAt Hassingham a great deal House of timewe place considering a very menus,high importance environment on foodand and • • OccupationalPhysiotherapy Occupational Therapy Therapy •• Neurological Neurological Tumour Tumour spend a great deal of time considering menus, environment and • Neurological Tumour nutrition.spend a greatWe provide deal of outstanding time considering healthy, menus, delicious environment food which and is • • PsychologicalOccupational Psychological TherapyTherapy Therapy •• Acquired Acquired brain brain injury injury nutrition. We provide outstanding healthy, delicious food which is • Acquired brain injury evaluatednutrition. We by provide a nutritionist outstanding to ensure healthy, our clients delicious have fooda balanced which is diet • • 24-hourPsychological 24-hour Posture Posture Therapy Management Management •• Hypoxic Hypoxic brain brain injury injury evaluated by a nutritionist to ensure our clients have a balanced diet • Hypoxic brain injury appropriateevaluated by to a their nutritionist needs. toMeals ensure are our serve clients in our have dining a balanced room but diet • • Bowel24-hour Bowel Management PostureManagement Management •• Brain Brain tumors tumors appropriate to their needs. Meals are serve in our dining room but • Brain tumors roomappropriate service tois alwaystheir needs. available. Meals We are can serve arrange in our specialdining roommeal butsuch • • BladderBowel Bladder Management Management Management •• Cancer Cancer related related room service is always available. We can arrange special meal such • Cancer related asroom diabetic, service low is always fat, vegetarian, available. Kosher, We can Halal arrange etc. special meal such • • PEGBladder PEG Management Management Management •• OthersOthers as diabetic, low fat, vegetarian, Kosher, Halal etc. • Others as diabetic, low fat, vegetarian, Kosher, Halal etc. • • PainPEG Pain Management Management Snack boxes are available to clients who might miss a meal due to a • • SupportPain Support Management with with communication communication skills skills Snack boxes are available to clients who might miss a meal due to a • • Support Social inclusionwith communication and lifestyle skills hospitalSnack boxes visit. are available to clients who might miss a meal due to a • Social inclusion and lifestyle hospital visit. • • MusicSocial Music Therapyinclusion Therapy and lifestyle • • ArtMusic Art Therapy Therapy Therapy • • LifestyleArt Lifestyle Therapy Development Development and and Support Support • Lifestyle Development and Support

Activities and entertainment are well planned and varied and there is always something for all to do in the lounge. MyMy daughter daughter is isa a resident resident and and it it is is unbelievable unbelievable how how everyone everyone looks looks afterafter herher soso well.well. Activities and entertainment are well planned and varied and there is always something for all to do in the lounge. I cannot praise everyone enough they all need medals for what they have done for her. Activities andI cannot entertainment think of a better are well place planned for my and father varied to be. and The there nursing is always staff and something carers arefor all tofantastic do in the lounge. I cannotMy daughter praise iseveryone a resident enough and it isthey unbelievable all need medals how everyone for what looksthey haveafter herdone so forwell. her. I cannot think of a better place for my father to be. The nursing staff and carers are all fantastic Mother of Resident I cannot think of a better place for myDaughter father to of be. Resident The nursing staff and carers are all fantastic I cannot praise everyone enough theyMother all need of Resident medals for what they have done for her. Daughter of Resident Mother of Resident Daughter of Resident HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE FACILITIESFACILITIES & & SERVICES SERVICES ACTIVITIES

ACTIVITIES AACTIVITIESCTIVITIES

AnAn individual individual lifestyle lifestyle is is essential, essential, no no matter matter how how young, young, old old or or how how dependent dependent weAn individualare, so our lifestyle staff ensure is essential, lifestyle no choices matter arehow maintained. young, old orOur how clients dependent enjoy wewe are, are, so so our our staff staff ensure ensure lifestyle lifestyle choices choices are are maintained. maintained. Our Our clients clients enjoy enjoy visitingvisiting local local shops, shops, a a movie movie evening, evening, a a quiz quiz afternoon, afternoon, or or simply simply watching watching televisionvisiting local in the shops, privacy a movie of their evening, bedroom. a quiz It’s afternoon, vital our clients or simply keep watching active mentally televisiontelevision in in the the privacy privacy of of their their bedroom. bedroom. It’s It’s vital vital our our clients clients keep keep active active mentally mentally andand physically physically to to make make the the most most of of every every day. day. Atand Hassingham physically toHouse make clients the most are spoiltof every for day.choice with art therapy, flower AtAt Hassingham Hassingham House House clients clients are are spoilt spoilt for for choice choice with with art art therapy, therapy, flower flower arranging,arranging, handicrafts, handicrafts, games games & & quizzes, quizzes, parties, parties, shopping, shopping, visiting visiting entertainers, entertainers, livearranging, performances, handicrafts, musical games evenings, & quizzes, gardening parties, &shopping, internet, visitingas well entertainers,as religious livelive performances, performances, musical musical evenings, evenings, gardening gardening & & internet, internet, as as well well as as religious religious observanceobservance services. services. Inobservance the summer services. we have garden tea parties and barbecues and meals can be InIn the the summer summer we we have have garden garden tea tea parties parties and and barbecues barbecues and and meals meals can can be be takentaken on on the the patio. patio. Days Days out out to to Norfolk’s Norfolk’s many many attractions attractions are are enjoyed enjoyed by by all. all. Makingtaken on new the friendspatio. Daysis easy out at toHassingham Norfolk’s many House attractions and everyone are enjoyed has by all. MakingMaking new new friends friends is is easy easy at at Hassingham Hassingham House House and and everyone everyone has has thethe opportunity opportunity to to join join in. in. the opportunity to join in. AtAt Hassingham Hassingham House, House, you’re you’re never never alone alone At Hassingham House, you’re never alone •• artart workshops workshops •• live live performances performances • art workshops • live performances •• handicraftshandicrafts •• musical musical evenings evenings • handicrafts • musical evenings •• gamesgames & & quizzes quizzes •• gardeninggardening • games & quizzes • gardening •• partiesparties •• internetinternet • parties • internet •• shoppingshopping •• religious religious observance observance services services • shopping • religious observance services •• visiting visiting entertainers entertainers •• tea tea parties parties • visiting entertainers • tea parties •• live live performances performances •• barbecuesbarbecues • live performances • barbecues PALLIPALLIATIVEATIVE CARE CARE SomeSome of of the the conditions conditions thatthat wewe treattreat withwith ourour •• musical musical evenings evenings •• a avariety variety of of days days out out PALLIATIVE CARE specialistSomespecialist of the staff staff conditions and and facilities: facilities: that we treat with our • musical evenings • a variety of days out specialist staff and facilities: •• visiting visiting entertainers entertainers QualityQuality of of life life is isour our priority priority as as such such we we will: will: • visiting entertainers Quality of life is our priority as such we will: •• StrokeStroke • Stroke • • Provide Provide holistic holistic Management Management and and support support •• Spinal Spinal Injury Injury • Spinal Injury • toProvide to resident/family resident/family holistic Management and and carers. carers. Identifyingand Identifying support needs needs •• Parkinson’s Parkinson’s disease disease • Parkinson’s disease andto and resident/family working working in in collaboration collaboration and carers. with Identifying with specialist specialist needs •• Multiple Multiple sclerosis sclerosis • Multiple sclerosis palliativeand palliative working care care in teamcollaboration team in in line line with with with diagnosis diagnosis specialist and and •• Motor Motor neuron neuron disease disease • Motor neuron disease changingpalliative changing care needs needs team in line with diagnosis and •• Neurological Neurological tumours tumours • Neurological tumours • • Discusschanging Discuss end end needs of of life life management management with with MDT MDT •• Trauma Trauma to to the the central central nervousnervous systemsystem • Trauma to the central nervous system • • AccommodateDiscuss Accommodate end of life cultural culturalmanagement or or religious religious with needs needs MDT •• Epilepsy Epilepsy and and seizure seizure conditions.conditions. • Epilepsy and seizure conditions. • • EnsureAccommodate Ensure effective effective culturalsymptom symptom or managementreligious management needs of of •• MEME • ME • anyEnsure any distressing distressing effective symptoms. symptoms.symptom Planmanagement Plan and and manage manage of to to •• Neurovascular Neurovascular disorders disorders • Neurovascular disorders avoidany avoid distressing crisis crisis management management symptoms. andPlan and provideand provide manage comfort. comfort. to •• Neurological Neurological degenerative degenerative diseasedisease avoid crisis management and provide comfort. •• GeneticNeurological Genetic Neurological Neurological degenerative disordersdisorders disease Clinical Neuro Services •• Genetic Post brain Neurological injury disorders FOOD & DRINKDRINK Clinical Neuro Services • Post brain injury FOOD & DRINK Clinical Neuro Services •• TraumaticPost Traumatic brain injurybrain brain Injury Injury • Traumatic brain Injury At Hassingham House we place a very high importance on food and • • PhysiotherapyPhysiotherapy •• Hypoxic Hypoxic brain brain Injury Injury At Hassingham House we place a very high importance on food and • Hypoxic brain Injury spendAt Hassingham a great deal House of timewe place considering a very menus,high importance environment on foodand and • • OccupationalPhysiotherapy Occupational Therapy Therapy •• Neurological Neurological Tumour Tumour spend a great deal of time considering menus, environment and • Neurological Tumour nutrition.spend a greatWe provide deal of outstanding time considering healthy, menus, delicious environment food which and is • • PsychologicalOccupational Psychological TherapyTherapy Therapy •• Acquired Acquired brain brain injury injury nutrition. We provide outstanding healthy, delicious food which is • Acquired brain injury evaluatednutrition. We by provide a nutritionist outstanding to ensure healthy, our clients delicious have fooda balanced which is diet • • 24-hourPsychological 24-hour Posture Posture Therapy Management Management •• Hypoxic Hypoxic brain brain injury injury evaluated by a nutritionist to ensure our clients have a balanced diet • Hypoxic brain injury appropriateevaluated by to a their nutritionist needs. toMeals ensure are our serve clients in our have dining a balanced room but diet • • Bowel24-hour Bowel Management PostureManagement Management •• Brain Brain tumors tumors appropriate to their needs. Meals are serve in our dining room but • Brain tumors roomappropriate service tois alwaystheir needs. available. Meals We are can serve arrange in our specialdining roommeal butsuch • • BladderBowel Bladder Management Management Management •• Cancer Cancer related related room service is always available. We can arrange special meal such • Cancer related asroom diabetic, service low is always fat, vegetarian, available. Kosher, We can Halal arrange etc. special meal such • • PEGBladder PEG Management Management Management •• OthersOthers as diabetic, low fat, vegetarian, Kosher, Halal etc. • Others as diabetic, low fat, vegetarian, Kosher, Halal etc. • • PainPEG Pain Management Management Snack boxes are available to clients who might miss a meal due to a • • SupportPain Support Management with with communication communication skills skills Snack boxes are available to clients who might miss a meal due to a • • Support Social inclusionwith communication and lifestyle skills hospitalSnack boxes visit. are available to clients who might miss a meal due to a • Social inclusion and lifestyle hospital visit. • • MusicSocial Music Therapyinclusion Therapy and lifestyle • • ArtMusic Art Therapy Therapy Therapy • • LifestyleArt Lifestyle Therapy Development Development and and Support Support • Lifestyle Development and Support

Activities and entertainment are well planned and varied and there is always something for all to do in the lounge. MyMy daughter daughter is isa a resident resident and and it it is is unbelievable unbelievable how how everyone everyone looks looks afterafter herher soso well.well. Activities and entertainment are well planned and varied and there is always something for all to do in the lounge. I cannot praise everyone enough they all need medals for what they have done for her. Activities andI cannot entertainment think of a better are well place planned for my and father varied to be. and The there nursing is always staff and something carers arefor all tofantastic do in the lounge. I cannotMy daughter praise iseveryone a resident enough and it isthey unbelievable all need medals how everyone for what looksthey haveafter herdone so forwell. her. I cannot think of a better place for my father to be. The nursing staff and carers are all fantastic Mother of Resident I cannot think of a better place for myDaughter father to of be. Resident The nursing staff and carers are all fantastic I cannot praise everyone enough theyMother all need of Resident medals for what they have done for her. Daughter of Resident Mother of Resident Daughter of Resident HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE FACILITIESADMISSIONS & SERVICES ACTIVITIESFACILITIES & SERVICES ADMISSIONS FACILITIESFACILITIES & SERVICES& SERVICES

Care services include: ACTIVITIES Care services include: Care services include:

HYGIENE POLICY FEES AND FUNDING An individual lifestyle is essential, • adultsno matter / elderly how young,/ physical old or how dependent HYGIENE POLICY FEES AND FUNDING • adults disability / elderly / physical we are, so our staff ensure lifestyledisability• adults choices / elderly are maintained. / physical Our clients enjoy HYGIENE POLICY FEES AND FUNDING • 24-hour nursing We take infection control very seriously. While no Funding options include: visiting local shops, a movie• 24-hour evening, disability nursing a quiz afternoon, or simply watching We take infection control very seriously. While no Funding options include: television in the privacy of their• bedroom.24-hourGP (general nursing It’s vitalpractitioner) our clients keep active mentally Weguarantees take infection are possible, control we very spend seriously. significant While nosums Funding options include: • GP (general practitioner) guarantees are possible, we spend significant sums and physically to make the most• GPcover of every(general day. practitioner) guaranteeseach year ensuring are possible, the most we spenddetailed significant cleaning sums regime • self funding cover each year ensuring the most detailed cleaning regime • self funding At Hassingham House clients •are crisiscoverspoilt intervention for choice with / art therapy, flower eachfor our year home ensuring and in theparticular, most detailedr hand hygiene cleaning protocols. regime • selflocal funding authority plus top-up • crisis intervention / for our home and in particular,r hand hygiene protocols. • local authority plus top-up arranging, handicrafts, games• & crisisemergencyquizzes, intervention parties, admission shopping, / / visiting entertainers, for our home and in particular,r hand hygiene protocols. • localContinuing authority Health plus Care top-up emergency admission / • Continuing Health Care live performances, musical evenings, emergencypostoperative gardening admission care & internet, / as well as religious • Continuing Health Care postoperative care observance services. • postoperativeend of life / continuing care • end of life / continuing CLIENT && FFAMIAMILLYY FEEDBFEEDBAACKCK HASSINGHAM HASSINGHAM HOUSE HOUSE PLEDGE PLEDGE In the summer we have garden• teaendcare parties of life /and continuing barbecues and meals can be care CLIENT & FAMILY FEEDBACK HASSINGHAM HOUSE PLEDGE taken on the patio. Days• outnon •to planned Norfolk’snoncare planned assessments many assessments attractions are enjoyed by all. Client care plans are developed with input from clients Our goal is to: Client care plans are developed with input from clients Our goal is to: Making new friends is easy• nutritionalat• Hassingham nonnutritional mealsplanned House meals assessments and everyone has and their families to encompass all aspects of client’s andClient their care families plans to are encompass developed all with aspects input of from client’s clients Our goal is to: the opportunity to join in.• a dentist,• nutritionala dentist, optician, optician, meals needs. • always have our clients’ best interests as needs.and their families to encompass all aspects of client’s • always have our clients’ best interests as occupational• aoccupational dentist, therapist, optician, therapist, our central focus needs. • our always central have focus our clients’ best interests as At Hassingham House, you’re physiotherapist never occupationalphysiotherapist alone and chiropodiststherapist, and chiropodists visit Hassingham visit Hassingham All potential clients have their needs thoroughly • promote the health & happiness of clients in a All potential clients have their needs thoroughly • promote our central the health focus & happiness of clients in a House physiotherapistHouse regularly regularly and chiropodists visit Hassingham assessed by our Management team. Our staff often caring & safe environment NURSINGNURSING CARE CARE & FA &CILITIES FACILITIES assessedAll potential by ourclients Management have their team.needs Our thoroughly staff often • caring promote & safe the environment health & happiness of clients in a • art workshops House •regularly live performances workassessed withwith by thethe our clientclient Management prior prior to to admission, admission, team. Ourto to ensure ensurestaff oftenthat that • • treat caringtreat clients clients & safe with with environmentdignity dignity & respect& respect NURSING CARE & FACILITIES • handicrafts • musical evenings Hassingham House provide 24-hour nursing care, DEMENTIADEMENTIA SERVICES SERVICES allwork care with needsneeds the client areare thoroughly thoroughly prior to admission, understood understood to toensure to enable enable that • • produce treatproduce clients care care withplans plans dignity with with rights & rights respect of choice,of choice, Hassingham House provide 24-hour nursing• games care, & quizzes • gardening delivereddelivered by highly by highly trained trained registered registered nurses, nurses, DEMENTIA SERVICES aall seamless care needs transfer.transfer. arerr thoroughlyA A typical typical pathway pathway understood is: is: to enable • independence, independence,produce care privacy, plans privacy, with dignity dignityrights and of and choice,security security Hassingham House provide 24-hour• nursingparties care, • internet carecare assistants assistants and andour visiting our visiting therapies therapies We proWevid ep roDementvide Dementia careia for c aoldreer for p eooldplere paeondpl thoe asen d those a seamless transfer.r A typical pathway is: • • get independence,get to toknow know our our clients’ privacy,clients’ families families dignity very veryand well wellsecurity delivered by highly trained registered• shopping nurses, • religious observance services team.team. Where Where possible, possible, clients clients have have the choice the choice of of with wWewiorkthing p wro orkavidgeinge D D ementaementge Diaementia wi ctha reaia dia forwith gnoo lda ersisdia pofgnoeo Alplzhesise ofaimern Ald zhe’stho ismere ’s • referral byby commissionercommissioner or or self/ self/ family/ family/ • and andget offer to offer know the the support our support clients’ needed needed families very well care assistants and our visiting therapies• visiting entertainers • tea parties gendergender for their for their care. care. Our staffOur staffare carefully are carefully screened screened disease,widis thoreas wothere,ork oring form other ages of form D cognements ofitiv cogniae iwimpaithitiv aerment, diaimpaigno wrment,hosis of Al wzheho imer’s • friends friendsreferral and andby commissioner theirtheir advocates advocates or self/ family/ • • focus andfocus on offer on individual individual the support care care neededneeds needs and and not not team. Where possible, clients have• the live choice performances of • barbecues Some of the conditions that we treat with our withwith extensive extensive referencing referencing and policeand police criminal criminal displaydisdisplay noneas-ae, ggrenon or other-assivggree formchssivaresa ofcter ch cognaisrtaicctersi taivneisd ti micspai anrment,d who P• ALLI visit friendsATIVE toto our ourand CARE carecare their centre centre advocates • institutional institutionalfocus on individualroutines routines care needs and not gender for their care. Our staff are• carefully musical screened evenings • a variety of days out specialist staff and facilities: recordrecord checks checks and andreceive receive professional professional training. training. We We moderdisplaymoated-toer-a hnonteigh-to -aconfu-ggrehighsi ssivconfuon.e chsionar.acteristics and • assessmentvisit to our care byby our our centre management management team team • • foster institutionalfoster an an atmosphere atmosphere routines of opennessof openness for forclients, clients, with extensive referencing and police• visiting criminal entertainers Quality of life is our priority as such we will: believebelieve highly highly trained trained and andwell managedwell managed staff staff moderate-to-high confusion. • fundingassessment discussiondiscussion by our management team • family familyfoster & anstaff& staff atmosphere of openness for clients, record checks and receive professional training. We • Stroke are arethe secretthe secret to providing to providing quality quality and safeand care.safe care. DementiaDementia care facilities care facilities include: include: • funding discussion • • maintain familymaintain & clients’ staff clients’ confidentiality confidentiality and and privacy privacy believe highly trained and well managed staff • Provide holistic Management and support • Spinal Injury The areThebest thebest carers secret carers providing to providing providing the best the quality bestcare. care.and safe care. Dementia care facilities include: • maintain clients’ confidentiality and privacy • spacious and safe lounge and dining areas to resident/family and carers. Identifying needs • Parkinson’s disease The best carers providing the best care. • spacious and safe lounge and dining areas and working in collaboration with specialist • Multiple sclerosis We operate:We operate: • orientation• spaciousorientation bric-a-brac and bric-a-brac safe lounge and dining areas palliative care team in line with diagnosis and • Motor neuron disease • person-centred• orientationperson-centred care bric-a-brac plans care (taking plans (taking life history life inhistory to in to • 24-hourWe operate: nursing & medical cover consideration) changing needs • Neurological tumours • 24-hour nursing & medical cover • person-centredconsideration) care plans (taking life history in to • nurse call system • person-centred activities / lifestyle • Discuss end of life management with MDT • Trauma to the central nervous system • 24-hournurse call nursing system & medical cover • consideration)person-centred activities / lifestyle • help getting in & out of bed, bathing • security via alarmed doors • Accommodate cultural or religious needs • Epilepsy and seizure conditions. • nursehelp getting call system in & out of bed, bathing • person-centredsecurity via alar medactivities doors / lifestyle and dressing • staff trained to value a dementia patient • Ensure effective symptom management of • ME • helpand dressinggetting in & out of bed, bathing • staff trained to value a dementia patient • full assistance with all activities of daily living • security via alarmed doors any distressing symptoms. Plan and manage to • Neurovascular disorders • andfull assistance dressing with all activities of daily living • promotion of independence • staff trained to value a dementia patient avoid crisis management and provide comfort. • Neurological degenerative disease • promotion of independence • full• lifestylefull assistance programme with allbased activities on ‘individual of daily living • Genetic Neurological disorders • full lifestyle programme based on ‘individual and• promotion person-centred of independence care’ Clinical Neuro Services • Post brain injury FOOD and & DRINK person-centred care’ • help• full with lifestyle bathroom programme needs & based continence on ‘individual • Traumatic brain Injury • help with bathroom needs & continence management and person-centred care’ • Physiotherapy • Hypoxic brain Injury At Hassingham• helpmanagement with House bathroom we place needs a &very continence high importance on food and •spend skin integritya great dealcare of time considering menus, environment and • Occupational Therapy • Neurological Tumour • managementskin integrity care • Psychological Therapy • Acquired brain injury nutrition. We provide outstanding healthy, delicious food which is Our •facilities skin integrity include: care • 24-hour Posture Management • Hypoxic brain injury evaluatedOur facilities by a nutritionistinclude: to ensure our clients have a balanced diet • Brain tumors appropriate to their needs. Meals are serve in our dining room but • Bowel Management • aOur hair facilities salon & include:barber • Bladder Management • Cancer related •room a• library servicea hair of salon isbooks always & and barber available. DVD’s We can arrange special meal such • PEG Management • Others •as internetdiabetic,• a hairlibrary facilities low salon of fat, books &to vegetarian, barber stay and in touch DVD’s Kosher, with Halal etc. • Pain Management friends• ainternet library and family facilitiesof books online to and stay DVD’s in touch with • Support with communication skills •Snack bright• internetfriendsboxes and are airyand facilities available bedrooms family to online stay to with clients in touch who with might miss a meal due to a • Social inclusion and lifestyle hospitalspecialised • friendsbright visit. and andbathing airy family bedroomsfacilities online with • Music Therapy • lounges• brightspecialised & diningand airy bathing room bedrooms with facilities garden with views • Art Therapy • wide • specialisedlounges screen &TV dining bathing room facilities with garden views • Lifestyle Development and Support • shop• loungeswide screen & dining TV room with garden views • wideshop screen TV • shop My daughterA purpose is builta resident facility situated and it in is a unbelievable beautiful rural and how tranquil everyone setting the looks centre after provides her so well. Activities and entertainment are well planned and varied and there is always something for all to do in the lounge. the ideal safe environment for it's residents. My wife has benefited from this and the stimulation provided I cannot Apraise purpose everyone built facility enough situated theyin a beautiful all need rural medals and tranquil for what setting they the centre have providesdone for her. I cannot think of a better place for my father to be. The nursing staff and carers are all fantastic the ideal safe environmentby the excellent for it's activitiesresidents. ranging My wife from has live benefited entertainment from this to and parties.. the stimulation provided A purpose built facility situated in a beautiful rural and tranquil setting the centre provides Daughter of Resident by the excellent activitiesMotherHusband ranging of of Residentfrom live entertainment to parties.. the ideal safe environment for it's residents. My wife has benefited from this and the stimulation provided Husband of Resident by the excellent activities ranging from live entertainment to parties.. HASSINGHAM HOUSE CARE CENTRE Husband of Resident HASSINGHAMHASSINGHAM HOUSE HOUSE CARE CARE CENTRE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE ADMISSIONSWELCOME TO HASSINGHAM HOUSE CARE CARE CENTRE FACILITIES & SERVICES ADMISSIONSWELCOME TO HASSINGHAM HOUSE CARE CARE CENTRE FACILITIES & SERVICES ADMISSIONSQUALITY, DIGNITY & CHOICE FACILITIES & SERVICES QUALITY, DIGNITY & CHOICE

Care services include: Care services include: Care services include:

Forest Healthcare is a healthcare group based in • adults / elderly / physical HYGIENE POLICY FEES AND FUNDING • adults / elderly / physical theHYGIENEForest South Healthcare EastPOLICY of England. is a healthcare We believe group our based success in FEES AND FUNDING disability ODGE CARE CENTRE CARE ODGE L BRDGESIDE disability• adults / elderly / physical andHYGIENEthe Southstrength EastPOLICY are of rootedEngland. in empoweringWe believe our our success FEES AND FUNDING • 24-hour nursing We take infection control very seriously. WhileCENTRE no CARE FundingODGE L options include: BRDGESIDE • 24-hour disability nursing managerWeand take strength infection to promote are rootedcontrol the inindependence very empowering seriously. While ofour their no Funding options include: • GP (general practitioner) guarantees are possible, we spend significant sums • GP• (general24-hour practitioner) nursing careguaranteesWemanager take centre infection to areto promote serve possible, control the the localwe independence very spend community’s seriously. significant Whileof needstheir sums no Funding options include: cover each year ensuring the most detailed cleaning regime • self funding cover• GP (general practitioner) andeachguaranteescare to centreyear provide ensuring areto clientsserve possible, the the and most local we families detailedspend community’s with significant cleaning security, needs regimesums • self funding • crisis intervention / for our home and in particular,r hand hygiene protocols. • local authority plus top-up • crisis interventioncover / quality,foreachand our to year home providedignity ensuring and andclients in choiceparticular,the and most asfamiliesr detailed parthand of with hygiene the cleaning security, very protocols. best regime • • local self authorityfunding plus top-up emergency admission / • Continuing Health Care emergency• crisis intervention admission / / careforquality, our available home dignity and in and the in choice particular,UK. asr part hand of hygienethe very protocols.best • • Continuing local authority Health plus Care top-up postoperative care postoperative emergency care admission / care available in the UK. • Continuing Health Care • end • ofpostoperativeend life /of continuing life / continuing care WeCLIENT provide & F qualityAMILY 24-hourFEEDBA CKneurological & spinal HASSINGHAM HOUSE PLEDGE CLIENT & FAMILY FEEDBACK HASSINGHAM HOUSE PLEDGE care• endcare of life / continuing injuryWe provide nursing quality care for 24-hour younger neurological persons aged & spinal 18 to CLIENT & FAMILY FEEDBACK HASSINGHAM HOUSE PLEDGE • non • plannednoncare planned assessments assessments 65Clientinjury and nursingcare expert plans carenursing are for developed careyounger for elderly persons with personsinput aged from 18 toclients Our goal is to: Client care plans are developed with input from clients Our goal is to: • nutritional• nonnutritional mealsplanned meals assessments agedand65 and their 65 expert and families over, nursing to in encompass one care community. for elderly all aspects In persons addition of client’s andClient their care families plans to are encompass developed all with aspects input of from client’s clients Our goal is to: • a dentist,• nutritionala dentist, optician, optician, meals weneeds.aged provide 65 and Dementia over, in care.one community. Long term care,In addition • always have our clients’ best interests as needs.and their families to encompass all aspects of client’s • always have our clients’ best interests as occupational• aoccupational dentist, therapist, optician, therapist, respite,we provide non Dementiaplanned and care. emergency Long term admission care, our central focus needs. • our always central have focus our clients’ best interests as physiotherapist occupationalphysiotherapist and chiropodiststherapist, and chiropodists visit Hassingham visit Hassingham areAllrespite, potential a speciality non clientsplanned have and their emergency needs thoroughly admission • promote the health & happiness of clients in a All potential clients have their needs thoroughly • promote our central the health focus & happiness of clients in a House physiotherapistHouse regularly regularly and chiropodists visit Hassingham assessedare a speciality by our Management team. Our staff often caring & safe environment NURSINGNURSING CARE CARE & FA &CILITIES FACILITIES assessedAll potential by ourclients Management have their team.needs Our thoroughly staff often • caring promote & safe the environment health & happiness of clients in a House regularly Callworkassessed 08444 withwith by thethe 725 our clientclient 173 Management prior orprior email to to admission, admission, team. Ourto to ensure ensurestaff oftenthat that • • treat caringtreat clients clients & safe with with environmentdignity dignity & respect& respect NURSING CARE & FACILITIES Hassingham House provide 24-hour nursing care, DEMENTIADEMENTIA SERVICES SERVICES [email protected] care 08444with needsneeds the 725 client areare 173 thoroughly thoroughly prioror email to admission, understood understood to toensure to enable enable that • • produce treatproduce clients care care withplans plans dignity with with rights & rights respect of choice,of choice, Hassingham House provide 24-hour nursing care, delivereddelivered by highly by highly trained trained registered registered nurses, nurses, DEMENTIA SERVICES [email protected] seamless care needs transfer.transfer. arerr thoroughlyA A typical typical pathway pathway understood is: is: to enable • independence, independence,produce care privacy, plans privacy, with dignity dignityrights and of and choice,security security Hassingham House provide 24-hour nursing care, carecare assistants assistants and andour visiting our visiting therapies therapies We proWevid ep roDementvide Dementia careia for c aoldreer for p eooldplere paeondpl thoe asen d those www.foresthc.coma seamless transfer.r A typical pathway is: • • get independence,get to toknow know our our clients’ privacy,clients’ families families dignity very veryand well wellsecurity delivered by highly trained registered nurses, team.team. Where Where possible, possible, clients clients have have the choice the choice of of with wWewiorkthing p wro orkavidgeinge D D ementaementge Diaementia wi ctha reaia dia forwith gnoo lda ersisdia pofgnoeo Alplzhesise ofaimern Ald zhe’stho ismere ’s •www.foresthc.com referral byby commissionercommissioner or or self/ self/ family/ family/ • and andget offer to offer know the the support our support clients’ needed needed families very well care assistants and our visiting therapies gendergender for their for their care. care. Our staffOur staffare carefully are carefully screened screened disease,widis thoreas wothere,ork oring form other ages of form D cognements ofitiv cogniae iwimpaithitiv aerment, diaimpaigno wrment,hosis of Al wzheho imer’s • friends friendsreferral and andby commissioner theirtheir advocates advocates or self/ family/ • • focus andfocus on offer on individual individual the support care care neededneeds needs and and not not team. Where possible, clients have the choice of withwith extensive extensive referencing referencing and policeand police criminal criminal displaydisplaydis noneas-ae, ggrenon or other-assivggree formchssivaresa ofcter ch cognaisrtaicctersi taivneisd ti micspai anrment,d who • visit friends toto our ourand carecare their centre centre advocates • institutional institutionalfocus on individualroutines routines care needs and not gender for their care. Our staff are carefully screened recordrecord checks checks and andreceive receive professional professional training. training. We We modermodisplayated-toer-a hnonteigh-to -aconfu-ggrehighsi ssivconfuon.e chsionar.acteristics and • assessmentvisit to our care byby our our centre management management team team • • foster institutionalfoster an an atmosphere atmosphere routines of opennessof openness for forclients, clients, with extensive referencing and police criminal believebelieve highly highly trained trained and andwell managedwell managed staff staff moderate-to-high confusion. •OUR fundingassessment HOME discussiondiscussion by our management team CLIENTS• family familyfoster WE& anstaff& SERVE staff atmosphere of openness for clients, record checks and receive professional training. We are arethe secretthe secret to providing to providing quality quality and safeand care.safe care. DementiaDementia care facilities care facilities include: include: •OUR funding HOME discussion •CLIENTS • maintain familymaintain WE & clients’ SERVEstaff clients’ confidentiality confidentiality and and privacy privacy believe highly trained and well managed staff The areThebest thebest carers secret carers providing to providing providing the best the quality bestcare. care.and safe care. Dementia care facilities include: Hassingham House is located in the beautifulN1 Norfolk ONDON L Hassingham• ON, maintainT House clients’ catersISLING confidentiality for both younger and privacyclients • spacious• spacious and safe and lounge safe lounge and dining and areasdining areas villageHassingham of Hingham, House overlookingis located in beautifulthe beautiful countryside. Norfolk agedHassingham 18 to 65 House years, caters particularly for both those younger suffering clients with The best carers providing the best care. ONDON N1 ONDON L ON, T ISLING We operate:We operate: • orientation• spaciousorientation bric-a-brac and bric-a-brac safe lounge and dining areas Onevillage of theof Hingham, only specialist overlooking care centers beautiful of its countryside. kind Neurologicalaged 18 to 65 and years, Spinal particularly conditions, those as wellsuffering as with • person-centred• orientationperson-centred care bric-a-brac plans care (taking plans (taking life history life inhistory to in to inOne Norfolk. of the Purpose only specialist built with care luxurious centers and of modernits kind theNeurological elderly client and aged Spinal 65 conditions, years plus, aswith well or aswithout • 24-hourWe operate: nursing & medical cover consideration) • 24-hour nursing & medical cover • person-centredconsideration) care plans (taking life history in to facilities,in Norfolk. it isPurpose designed built to with meet luxurious the specialist and modern needs for Dementia.the elderly We client work aged in conjunction 65 years plus, with with the or community without • nurse call system • person-centred activities / lifestyle • 24-hournurse call nursing system & medical cover • consideration)person-centred activities / lifestyle thefacilities, long term it is designed care and to rehabilitation meet the specialist of a wide needs for PhysiotherapistDementia. We andwork Occupational in conjunction therapist. with the community • help getting in & out of bed, bathing • security via alarmed doors • nursehelp getting call system in & out of bed, bathing • person-centredsecurity via alar medactivities doors / lifestyle varietythe long of termclients, care in oneand building.rehabilitation of a wide WePhysiotherapist believe clients and must Occupational be safe at alltherapist. times, whilst and dressing • staff trained to value a dementia patient • helpand dressinggetting in & out of bed, bathing • staff trained to value a dementia patient variety of clients, in one building. providingWe believe a relaxedclients must and bestimulating safe at all environment. times, whilst • full assistance with all activities of daily living • security via alarmed doors • andfull assistance dressing with all activities of daily living providing a relaxed and stimulating environment. • promotion of independence • staff trained to value a dementia patient • promotion of independence We have 44 single bedrooms all of which are en suite. • full• lifestylefull assistance programme with allbased activities on ‘individual of daily living • full lifestyle programme based on ‘individual BedroomsWe have 44are single above bedrooms sector average all of which in size, are en suite. „Weand• arepromotion person-centred particularly of proudindependence care’ of Bridgeside Lodge, but above all else, we are particularly proud of our staff and the love and person-centred care’ toBedrooms accommodate are above clients sector that average require specialist in size, lifting, •and„ Whelp•e care arefull with particularly thatlifestyle bathroom they programme have proud needs a seeminglyof &Bridgeside based continence unlimitedon Lodge,‘individual supply but above of.‰ allFatma else, Makalo we are particularly proud of our staff and the love • help with bathroom needs & continence monitoringto accommodate or feeding clients equipment that require and specialistare lifting, andmanagement careand that person-centred they have a seeminglycare’ unlimited supply of.‰ Fatma Makalo management equippedmonitoring with or feeding the latest equipment variable height and are profiling beds. • skin• helpintegrity with care bathroom needs & continence equipped with the latest variable height profiling beds. • managementskin integrity care Our •facilities skin integrity include: care Our primary objective is to improve the quality of life of Our facilities include: • a hair salon & barber ourOur clients primary and objective their families is to improve and we theseek quality to of life of •Our afacilities hair salon include: & barber promoteour clients independence, and their families choice and weand seek dignity to of the • a library of books and DVD’s • a hairlibrary salon of books & barber and DVD’s individual.promote independence,We believe that choice clients mustand dignitybe safe of the • internet facilities to stay in touch with • ainternet library facilitiesof books to and stay DVD’s in touch with andindividual. secure We at allbelieve times, thatwhilst clients providing must abe relaxed safe and friends and family online • internetfriends and facilities family to online stay in touch with stimulatingand secure environment at all times, whilstthat motivates providing thema relaxed to and • bright and airy bedrooms with • friendsbright and and airy family bedrooms online with live a full and happy life. specialised bathing facilities stimulating environment that motivates them to specialised bathing facilities live a full and happy life. • lounges• bright & diningand airy room bedrooms with garden with views • wide • specialisedlounges screen &TV dining bathing room facilities with garden views • shop• loungeswide screen & dining TV room with garden views • wideshop screen TV • shop My mother Ais verypurpose well built cared facility for situated and the in staffa beautiful are brilliant. rural and Hassingham tranquil setting House the centre is a very provides organised care home, My motherthe ideal isA safe verypurpose environment well built cared facility for for it's situatedand residents.highly the in recognisedstaff a My beautiful arewife brilliant.has ruralfor benefited its and Hassinghamwork tranquil from and this care.setting Houseand thethe is stimulation centrea very provides organised provided care home, the ideal safe environmentby the excellent for it's highly activitiesresidents. recognised ranging MySon wife offrom has Residentfor live benefited its entertainmentwork and from care. this to and parties.. the stimulation provided A purpose built facility situated in a beautiful rural and tranquil setting the centre provides by the excellent activitiesHusband ranging of Residentfrom live entertainment to parties.. the ideal safe environment for it's residents. MySon wife of has Resident benefited from this and the stimulation provided Husband of Resident HASSINGHAM HOUSE CARE CENTRE by the excellent activities ranging from live entertainment to parties.. HASSINGHAM HOUSE CARE CENTRE Husband of Resident HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE HASSINGHAM HOUSE CARE CENTRE Forest Healthcare Head Office: 08444 725 252. KIMBERLEY HARDINGHAM Hassingham House PUBLIC TRANSPORT DIRECTIONS YOUR NEXT STEP - VISIT US Forest Healthcare Ltd WICKLEWOOD Train Directions B1108 HACKFORD NothingNearest we rail canway saystation: in this Attlebo brochurerough can convey the Forest Healthcare believesHINGHAM its success and strength lie understanding,Please telephone warmth and andwe shall care colle thatc ourt you staff from have the station. in empowering its managers to promote the forF orour further clients. assis Pleasetance visit please Hassingham contact Houseour manager, at any or administindependencerator. of their care centres to service the time, however as we are a busy home it’s best to local community’s needs and to provide clients and HASSINGHAM HOUSE telephone and arrange a visit with our manager, or families with security, quality, dignity and choice and administrator who will show you around. the very best care that is available in the UK. CARE CENTRE Call 08444 725 173 or email [email protected] Forest Healthcare Head Office: 08444 725 252 www.foresthc.com

N

R O IN L D R R R T A O H B X O E R S O P ES R ST A

E P D ET V E E I R B1108 AV

L ’S S N T TO G T E IN E L R R F T A O S D B1135 R L L Y F Y R E R L Hassingham G U A A C E N R B H N A RA N T E E R RD S W A H W House R R RG E T D BU L E KIMBERL E Y D S T G HARDIN

A N GHAM ST

R N E

EHARDINGHAM O

A P

C B

P RO

N T Hassingham N

U U H W

Angel D HET HERSETT

D House B1108

H S R

T A K O

R L C

F W H A

A U R Bridgeside R H ST G E C D

O WICKLEWOOD N W R A B1135

A L

H O S D D

A R Lodge S B1108 C N B 1108

HACKFORD

M O

H E D

K RWICH R

HINGHAM C G E R

IT S D U

T T N

Y D

R O

S

G R R A

H

O L

E O

O A B A

WYMONDHAM S N A11

D E L H

L R

S T L

H A P T W L

A A E

E

B O E N

J L

H E

L A5 0 1

S T R B1172

S O A D ST ND CT L A IY R RE OA MO D HINGHAM, NORFOLK Registered for: 24hr Residential Nursing 30 to 65 years for Neurological, Spinal injury & challenging behaviour / Female and Male 65 to 100 years and over / Respite Care / Postoperative recuperation / Permanent Registered for: PUBLIC(long terTRANSPORTm) Care / DIRECTIONSCrisis intervention / Non planned & emergency admission is a speciality Train Directions: 24hr Residential Nursing 30 to 65 years for Neurological, Nearest railway station are: Attleborough & Norwich learning difficulties & challenging behaviour / Female

F O and Male 65 to 100 years and over / Dementia Care / L

L Y

L Hassingham Respite Care / Postoperative recuperation / Permanent A

N Bus Directions:E House (long term) Care / Crisis intervention / Non planned &

Buses run from NorwichHARDING HtoAM Hingham regularly. D emergency admission is a speciality ST HAM R DING HAR

HASSINGHAMB HOUSE CARE CENTRE

O For further assistanceN please contact our manager, or HardinghamD Street, Hingham, Norfolk NR9 4JB B1108 S administratorT HASSINGHAM HOUSE CARE CENTRE C Call 08444HU 725 173 or email [email protected] R CH ST Hardingham Street, Hingham, Norfolk NR9 4JB NORWICH RD www.foresthc.com Call 08444 725 173 or email [email protected] D

R N B 1108 O CallsH charged at a maximum ofRW 4pIC Hper RD minute from UK land lines. Mobile charges varywww.foresthc.com. G U E O N

R A calls charged at a minimum of 4p per minute from UK landlines. Mobile charges may vary.

H

L O

B A S E L

L R T L

T L A

A A E B N E

QUALITY, DIGNITY & CHOICE