Volume 1, No. 17 December 15, 1974

Up-to-the-Minute Holiday Equipment Info_--... I With TIDA, New Res Control System

Combining holiday reservations with the computer now will be able to available equipment should be easier instantly pinpoint those passengers af­ this Christmas season thanks to a recent fe cted by the change, reaccommodate advancement in 's Reservations them, and send a list of adjustments to Control System. TIDA (Train Instance the appropriate CRO. Data Adjustment) will allow controllers Before TIDA, all changes to the ~ \ at Amtrak headquarters Washington, scheduled inventory had to be made D.C . to make immediate adjustments in "off-line" 4-5 weeks in advance. Adjust­ the "on-line" (operating) computer's ments we re made manually on a daily equipment inventory. basis to reflect consist and schedule For example, if there is a last minute deviations and changes occurring after change in the type of equipment in a the "data base" loading. These intricate train's consist, a headquarters controller manual steps permitted selling of the can immediately make the information true inventory through a series of alter­ available to the Central Reservations nate me thods and procedures. Offices (CROs). If a scheduled 52-seat coach is replaced with a 44-seat coach, (Continued on page 2)

Possible Purchase Beech Grove, Ind. Maintenance Shop

Amtrak is negotiating with Penn Cen­ tral for purchase of their Beech Grove maintenance facility located outside of Indianapolis, Ind. The decision to pur­ sue its acquisition was made in late November by Amtrak's Board of Direc­ tors. Purchase of Beech Grove would be in line with Amtrak's long range goal, stated in the 1973 annual report, of assuming full responsibility for general maintenance, servicing, cleaning and testing of its entire fleet of passenger (Continued on page 2) Workers at Beech Grove overhaul truck frames. There are several good buys on the New Florida Menus With ___--, new dinner menu including Pensacola red snapper for $3.50; a Florida fruit I Regional Flavor platter for only $1.30, and an incredibly low-priced filet of beef/lobster tail and herb butter combination for $7.75. New desserts are pecan pie , key lime pie and This win ter, Florida travelers from oranges and grapefruit; chicken gumbo peach ice cream. (Dinner prices include both Chicago and New York City can creole, and double consomme vermi­ appetizer, salad, beverage and dessert.) enjoy new Amtrak menus fe aturing celli. (Bismark herring in sour cream and According to Fred Hendee in Am­ regional favorites like Pensacola red a freshly made antipasto also are new to trak's Service Department, Southwest snapper and southern style hominy dinner menus.) Corned beef has been Limited menus will be revised January grits. added to the standard Amtrak club 15 with the next to Breakfasts range from $1.45 to $3.75 sandwich and luncheon choices now in­ receive new menus. Breakfast choices on with the top price buying an interesting clude a hero sandwich and a "thin the Southwest Limited will include oat­ combination of two eggs and a small person's plate" of broiled beef, cottage meal and roast beef hash topped with a filet mignon. Hominy grits and Kadota cheese and chilled fruits, for only $1.75. poached egg and tomato slice. Eggs figs also are available for the first time Veal cutlet is now on the lunch menu Benedict make their Amtrak debut Jan­ on all Florida-train breakfast menus. plus Brunswick stew, an authentic com­ uary 15, on the Southwest Limited's New lunch and dinner appetizers bination of lamb, chicken, niblet corn luncheon menu. Baked ham with raisin include a Florida fruit cup of pineapple, and tomatoe s. sauce will be a new dinner entre.

UP-TO-THE-MINUTE to determine which passengers were (Continued from page 1) affected. TIDA eliminates this time­ consuming process. TIDA automatically updates the affected leg of space in the In the past, Reservations Control PNR and a reaccommodation notice is prepared for last minute equipment sent by teletype to the CRO, if there is additions by programming in advance time, or to the passengers' point of extra cars into a train's consist and origin, showing space previously held blocking them from sale until required. and adjusted accommodations. Last minute substitution of non­ "TIDA can make almost any change standard equipment and deletion of cars imaginable to a given train or multiple presented greater problems. For exam­ trains," Al Mess, Senior Analyst­ ple, when a car was deleted, the PNRs Reservation Systems, said. "The system (passenger Name Records) of everyone was partially installed before Thanks­ Manager of Reservations Control Phil Held (standing) and AI Walls, Senior Reservations holding reservations on that train had to giving and should be in full operation Controls Specialist for the South Central be compared against the actual consist for the Christmas holiday." Region.

PURCHASE (Continued from page 1) 1972. Between 15 and 20 cars currently and a base for engineering, procurement are overhauled each month. and other administrative aspects of pas­ cars and locomotives. Also, in the Am­ The 64-acres of Penn Central proper­ senger car heavy maintenance. ty include approximately 556 thousand trak Improvement Act of 1974, If an agreement is reached between square feet of building and 53 thousand Congress revised Section 305 of the Rail Amtrak and Penn Central, purchase feet of track and sidings. Because of its Passenger Service Act of 1970 to en­ would still have to be approved by the size, location and large number of per­ dorse the Amtrak-announced policy of Federal Court overseeing Penn Central sonnel, Beech Grove would make an seeking direct control "to the maximum bankrupt proceedings. extent practicable." exceptionally suitable Amtrak perma­ nent overhaul facility. It also has ex­ Amtrak's continuing requirement for Beech Grove has been performing pansion capability and could serve as a two and four-year overhauls will be a Amtrak heavy overhauls since February central warehouse for heavy materials minimum of 65 per month.

2 Inside Track

Downing Succeeds Menk the St. Clair, Chicago-Detroit train checked suitcase or other container. If Robert W. Downing, Vice Chairman and (26%) and the , Chicago­ shoes are hand-carried, Amtrak recom­ Operating Officer of the Burling­ train (21 %). The second largest mends they be tied securely together. ton Northern, will succeed Louis Menk number of passengers during July and Lost individual ski shoes have been a August (4,569) were making connec­ as a member of Amtrak's Board of problem on some trains. tions from the eastbound Empire Build­ Directors. Mr. Menk, Chairman and Amtrak will not accept a greater liabili­ er, almost half of them to the Broadway Chief Executive Officer of the Burling­ ty than $25 per passenger for ski equip­ Limited. A total of 2,156 passengers ton Northern, submitted his resignation ment and recommends that passengers transferred at Chicago from the west­ to the Amtrak Board at the November include such equipment as part of their meeting. Mr. Menk was elected to the bound Broadway Limited and 2,023 own "floater" insurance on personal Board in May 1971, by the four rail­ from the eastbound , property. roads who hold common stock in the Houston-Chicago train. An of which proves the wisdom of current efforts to LRC Train national rail corporation. Mr. Downing has served with the Bur­ enlarge Chicago Union Station's lounge November was test month for the Cana­ lington Northern and, be fore the merger, and baggage facilities. dian-built LRC train at FRA 's Pueblo, the Great Northern since 1938. He has Col. test facility. Amtrak observors were Sales Trainees held various positions including train­ present for part of the tests which master, assistant to the president and Seven new Amtrak employees have compared ride quality, noise levels and executive vice president. completed formalized study and on­ component reliability of the LRC Coach the-job training in the company's Mar­ with a bi-Ievel coach from Amtrak's keting Trainee Program. The following Southwest Limited. (The Southwest Amtrak Appoints Leon F. Jackson as participants, after completing the pro­ Limited bi-Ievel coach was the standard Manger-Market Research. He is respon­ gram on Nov. 24, have received their of comparison used in testing the sible for reviewing ridership patterns to initial assignments to field sales loca­ United Aircraft and French-built turbo determine impact of marketing pro­ tions: Gregory Conville and Erick trains.) grams. He also evaluates new markets to Nygard, New York; Alan Napleton and The LRC Coach bi-Ievel car and an be served by Amtrak. Jackson came to Dennis Hamiiton, Chicago; Dick Flint, instrument car were run together at Amtrak from Pan American World Air­ Phoenix; Ted Fitter, Denver; and Ed various speeds for direct comparison. ways where he was Director of Planning Wolfford, Washington, D.C. Under the The LRC train ran approximately 1,000 and Analysis. He has many years of program, extensive training is given in miles each day for 40 days, averaging 95 experience in computer systems analysis all aspects of Amtrak's functional areas. mph on the 9-mile test oval. and design with Veda Inc., Bendix (See Amtrak News, June 1, page 1.) There was particular interest in the Systems and Chance Vought Aircraft. Primary emphasis is in sales and service LRC's new active tilting suspension programs. system. The LRC has a low center of gravity and a suspension system that Chicago Connections Ski Baggage uses electronic sensors and hydraulic Chicago's Union Station is still the Amtrak carries passenger ski equipment cylinders to bank the car on curves. Its "hub" of rail passenger service_A survey free of charge, allowing the skis and ski hydraulic banking system permits tilting by Amtrak's reservations control depart­ poles (which must be securely tied of cars as much as 10 degrees from the ment found that at least 19 ,073 passen­ together) as one of three pieces of perpendicular and is activated by sen­ gers made train connections out of baggage which may be checked through sors so as to nullify the effect of Chicago last July and August. The to destination without charge. Total centrifugal force s which would push largest number of connections (5,363 or weight limit for the three pieces is 150 passengers toward the sides of the train. almost 100 per day) were made from pounds. Although test results will not be tabu­ the eastbound Southwest Limited, Los Amtrak regulations specify that skis lated for some time, from his observa­ Angeles-Chicago train. Southwest Lim­ must be transported in baggage cars and tions, Director of Planning & Develop­ ited passenge rs were transferring primar­ not in regular passenger coaches. Ski ment for Equipment & Facilities Joe ily to the Broadway Limited, Chicago­ shoes, however, should be carried with Schmidt is "encouraged about the tilt­ Washington, DC-New York train (31 %); the passenger unless they are in a ing concept." "The tilting mechanism (Continued on page 8, col. 1) 3 -Starlight Train # 11 southbound and #14 northbound Seattle- route, 1346 miles Lv. Seattle 11 :30 a.m., Ar. Los Angeles 6:25 p.m. (next day) Amtrak's Lv. Los Angeles 10:00 a.m., Ar. Seattle 5:20 p.m: (next day) WASHINGTON One diner, one lounge, coaches & sleepers entire distance Extra diner (counter-diner) during summers and holidays It's a typical morning in Seattle's 321 ,948 in 1974, is primarily the result "Because tuition is generally lower in All refurbished equipment Home maintenance base- Los Angeles . Ticket Agent Dan of the shift from tri-weekly operation the West, students have greater amounts Also serviced at Oakland and Seattle Excellent connections in Seattle and Los Angeles to Engstrom clicks on the public address prior to June 10, 1973 to daily opera­ of money available for travel and leisure the east Connection in San Jose with SP Peninsula comm ute trains system and makes this announcement: tion thereafter. activities. Consequently, they tend to Burlington Northern track, Seattle-Portland "At the present rate," said Harold L. travel more than college students else­ Southern Pacific track, Portland-Los Angeles "Your attention please. At this time Baggage checked to each stop except Orland, Cal. we wish to welcome you aboard Am­ Graham, Vice President-Marketing, "the where. A large majority of those with­ Package Express Servioe between major cities Powered by new 3,000 horsepower locomotives trak's Coast Starlight now loading at Starlight is carrying more passengers out cars depend on Amtrak," declared door number two . This train departs annually than the Chicago-Los Angeles Tankersley. for .. . . Thank you for riding Amtrak." Southwest Limited." What is unmistakable is that Eng­ "The business is always there," said Good Crew Spirit "Every time I ride I find that the strom, speaking so crisply, clearly and Ken Clauson, Seattle Station Manager. Connections North & South Service and Operations departments confidently, has a way of telling all "There are days even in the slack The Starlight also has an excellent Another favorable marketing aspect carry the ball. The train is clean and passengers that he is proud of the season , such as a Tuesday in October, reputation for its service and its scenery. of the Starlight is that its schedule usually on time. The operating people Starlight. when ridership history indicates it Oakland's new Station Manage r, Fred allows its passengers to easily transfer to reporting to John Piet (Western Region It's almost as if Engstrom's real should be running light but there will be Timms, said "There seems to be a real other Amtrak trains. Operating Superintendent) do a great message is : "Ladies and gentlemen, you upwards of 150 out of Seattle. It's espirit de corps among crewmen- that In a September study done by Cla u­ job in maintaining the train . will now experience the best train ride really a joy to see." includes the conductors and trainmen son's Seattle station staff, it was deter­ "It makes our sales job easier because of your life." along with the porters, waiters and mined that 23.6 percent of the travelers we have confidence in its operation," If he had actually said so, he Booming College Market attendants. They know what the train is arriving at Seattle aboard the Starlight Rittenhouse declared. wouldn't be wrong. The Starlight is now about and what their jobs are." "Most noticeable Starlight riders are transferred to the Pacific International. The train's on-time performance is considered by most Amtrak personnel Another salable feature is the scen­ the young college students. Many rely "We also have a lot of connecting good because of excellent cooperation and passengers to be one of the corpora­ ery. The journey from Seattle to Los on the Starlight because the train serves traffic from the between the railroads and Amtrak and tion's "top" trains. Angeles brings a constantly changing so many university communities.-It's a and the westbound Empire Builder," the new 3,000 horsepower SDP40F - "In relative terms, it's the one train panorama of mountains, valleys, lakes, ready market for us," remarked Bill continued Clauson. locomotives assigned to the service. in our system with the greatest improve­ Ri t tenhouse , Seattle District Sales The train also has good connections rivers, and most of all, the breathtaking ment in service ," said Western Regional Manager. in California. The schedule for Amtrak's 113-mile run along the surf from Pismo, Director Arthur L. Lloyd. In the Northwest, colleges are found San Jaoquin train is arranged to allow a point south of San Luis Obispo, to Santa Barbara. Through Train in Seattle, Tacoma and Olympia, Wash., passengers to transfer in Oakland's ter­ Ridership and Portland, Salem, Eugene and Kla­ minal to and from California's Central What do the passengers think of the West Coast rail service was not al­ scenery? "It's fantastic," said Karen ways such a success story. In recent The confidence of Amtrak officials math Falls, Ore . Valley to Northwest points. Helmerson on her Seattle to Los An­ years before Amtrak, passengers had to in the train is well placed. Ridership Bob Sorrels, Manager of Stations­ Further south, many Starlight riders geles trek. Normally an airline passen­ change trains to make the Seattle to Los figures indicate the train is thriving on Southern California, pOinted out that connect with the San Diegans. "In the ger, she said she enjoyed the Starlight Angeles trip. its run between Seattle, Wash. , and Los schools of varying sizes exist in the summer, it would not be unusual to and will be "taking the train back Amtrak's no-change-of-train service, Angeles, Cal. California communities of Davis, Oak­ have 65 our of 170 people on the San home." For the first ten months of 1974 land, San Francisco, Berkeley, San Jose, Diegan transferring to the Starlight," instituted May 1, 1971, immediately ridership was up on the Starlight by 23 San Luis Obispo, Santa Barbara and Los said Gerald E. Jones, Los Angeles Sta­ caught on with the public and is a major Good Operations reason for Amtrak's success with the CALIFORNIA percent compared to the identical Angeles. tion Manager. period a year earlier. "We cannot underestimate this mar­ "Many also continue from the South­ Seattle Sales Manager Rittenhouse train. Santa Barbara This increase in January-October ket," said Frank Tankersley , Los An­ west Limited and to the rides the Starlight to meetings in Los figures, from 261,862 riders in 1973 to geles District Sales Manager. Starlight," added Jones. Angeles. He said: (Continued on page 6)

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4 5 Runs Daily Amtrak's Starlight first operated on a tri-weekly basis north of Oakland. As word spread of the through route, and as Amtrak's marketing program began to take effect (e.g., restoration of dining cars with full meal service), the train's ridership dramatically and continually increased. According to Harold Graham, "The train was made daily over its entire route for the 1973 summer season, and in spite of 16-car consists every day, Above: Sleeping Car Porter Joe Thompson. sellouts were more the rule than excep­ Top right: Attendant Dolphos Mayes in Star­ tion. This demand convinced us to light Lounge. Below: Coach Attendant H.L. retain full daily operation on a year­ Parker round basis." Cal. because tunnel floors were being lowered by Southern Pacific. Buses were Railroad Participation substituted between Oxnard and Los Angeles. Two railroads operate the Starlight in "We should give the SP credit," said conjunction with Amtrak- the Burling­ Art Lloyd, "for minimizing inconveni­ ton Northern for 186 miles between ence to Amtrak and its passengers while Seattle and Portland and the Southern undertaking roadway improvements. Pacific on a 1178-mile Portland-Los "The SP paid all costs of buses, and Angeles run. costs for turning, cleaning and stocking J. Vranich photos On Oct. 28 and 29, the Starlight the train at Oxnard. The SP did a originated and terminated at Oxnard , bang-up job," continued Lloyd. The plan calls for future upgrading of the Seattle-Portllmd route to allow maximum passenger train speeds of 75 Looking Ahead mph instead of the present 50. The Further improvements are on the project will allow some speedup of the horizon for the Starlight and its vital Coast Starlight in addition to faster connections. Seattle-Portland local service. If Amtrak's five-year track and road­ The important Los Angeles-San way improvement plan is approved by Diego connection may be improved to the U.S. Congress, more dramatic permit maximum passenger train speeds progress will be made. of 90 mph instead of the present 50 mph.

Amtrak Station Managers: Ken Clauson­ Meanwhile Seattle (top left), Fred Timms-Oakland (bot­ While track and roadbed moderniza­ tom left), and Gerry Jones-Los Angeles. tion programs are under study, several hundred passengers riding the Starlight each day are voting with their travel dollar that the long-distance passenger train has a bright future. The train has provided the most positive proof that the long-distance rail travel can be a growing institution. Since the Starlight operates as far from the burgeoning as possible, it has probably done more to reverse traditional thinking toward long-haul passenger service than any other post-Amtrak event.

6 Keeping Track of Allltrak

Attention Employees refer to the Harvard-Yale games of the Whether you are an experienced skiier '30s. (A current Ballantine ad also fea­ or someone who has always wanted to tures the famous 20th Century Limited, try the sport, you will not be able to New York-Chicago train .) resist the economics of Amtrak's first Robert Meidell, member of the student employee ski outing. Five days at fan­ committee which planned the trip, said Santa's "Sleigh" tastic Snowmass-at-Aspen, Col., from "the enthusiasm was unbelievable. All Conductor and engineer on the west­ January 7-11, for the incredibly low 450 tickets were sold out within bound , Detroit-Chicago train, rate of $10.50 per person, per night. minutes and 700 students had to be received this message November 30: (Based on double occupancy; meals not turned away." He credits Hartford Sales "Stop at Superior Street Albion to included.) Accommodations are at Representative Tim Salveson with or­ allow Santa Claus to detrain." Accord­ Stonebridge Inn, located at the base of ganizing the successful special train. ing to Detriot District Sales Manager the mountain and a walk or a ski from Dave DeVries, Santa was tired of arriv­ the lifts. Extra activities planned fo r Hartford Manager of Sales Tom Sabo ing at the annual Albion Christmas Amtrak employees are so numerous that said that the special train received excel­ parade via fire truck. Also disembarking a non-skiier should consider the trip, lent press coverage and that Harvard has at Albion were two elves wearing according to Denver DSM Larry Mit­ already contacted Amtrak to plan a "Tracks Are Back" buttons and Mrs. chell, one of the trip's organizers. There special train for next year's game. Claus. are free cocktail parties at night, a barbecue, an intriguing on-the-slopes wine and cheese party one afternoon, School Train Trip "Amtrak Night" sled rides, skating, an d swimming and "Amtrak Night" in Port Huron, Mich . saunas at the inn. Races for all grades of Battle Creek Ticket Agent Doug Deaton December 6 had an unusual setting, the skiiers with prizes including a new pair recently helped convert the first grade local hockey arena. The Port Huron of skiis. Six buses operate daily between class at LaMora Park Elementary School Flags and the Ft. Wayne Komets, Inter­ Denver and Glenwood Springs with to train travel. Thanks to Deaton's national Hockey League teams, battled transportation provided at Glenwood arrangements, the class was able to ride under signs welcoming Amtrak's re­ Springs to and from the inn. Mitchell, the from Battle Creek to Phoenix DSM Wayne Lambert or Seattle Kalamazoo, returning on the Wolverine. cently inaugurated Chicago-Port Huron Senior Sales Representative Gene Fox Their teacher writes: "Thank you for train, the Blue Water Limited. David should be con tacted immediately for making our train trip so enjoyable. The De Vries, Amtrak's Detroit District Sales reservations. first graders were thrilled to have a train Manager, had arranged for $1.00 adult car to themselves and meet the train­ and $.50 children's discounts for all men. I'm sure this ride will be long Amtrak and railroad employees and remembered and there will be many anyone holding an Amtrak ticket or Harvard-Yale Game future train travelers among them." ticket receipt. Amtrak revived an old tradition Novem­ ber 23 when a special train carried 450 Yale students from New Haven to Bos­ "Instant Call" Senior Citizens ton for the Yale-Harvard game. Trains, Passenger's at four Amtrak Stations can Nearly 300 residents of Seattle area first used in 1875 to transport 150 1?ush a bu tton for direct telephone nursing homes enjoyed a four hour Harvard students to New Haven, were access to- local h otel~ ana rental car - Christmas train ride, Sunday, December for many years the preferred means of information. "Instant call" is renting 8. The annual event was sponsored by transportation to the season's big game. telephone board space at Richmond, Amtrak, Burlington Northern Railroad Amtrak provided six coaches and a Va.; Orlando, Fla.; Savannah, Ga. ; and and Seafair, a Seattle civic organization. lounge for the New Haven-Boston Poinciana, Fla. Carroll Hines, Manager Seattle's King Street Station also was roundtrip. The bar was stocked compli­ of Mail , Baggage and Express, advises decorated for a surprise after-party. ments of 21 Distributors, owner of that the convenience will be extended Ballantine Scotch whose nostalgic ads soon to other major stations. (Continued on page 8)

7 KEEPING (Continued from page 7) passengers a scenic view of Lakes Wash­ used Union Pacific portable window ington and Sammamish. There were washing machine to be disassembled, Ninety-six Gray Top Taxi Cabs and Christmas gifts , donated by local firms, repaired and painted. The work was more than 50 private vehicles and driv­ for everyone at the station party after­ done by UP shop forces in Cheyenne, ers from the "Seattle Spikes", BN Rail­ wards . Wyo. Denver Station Manager John road employee union, transported resi­ Yant said , "I went up there and saw it. dents from nearly 70 nursing homes to They had it torn down bolt-by-bolt and Clean Windows on Zephyr the King Street and returned them to had parts scattered all over one section their homes following the day's activi­ Every morning, weather permitting, of the roundhouse. When I looked at ties. windows are washed in Denver on the that I said, 'They'll never get it back With continuous entertainment on­ westbound . together again!' But they did, and it board, the train headed south to Richard W. Nichols, Amtrak's Resident works fine." The Zephyr's windows are Renton, Bellevue , Woodinville , Everett, Representative of Locomotive Main­ also washed when equipment is serviced Edmonds and returned to Seattle, giving tenance in Denver arranged for an un- in Chicago and Oakland .

LRC (Continued from page 3) necessary to the locomotive control the corridor from Tijuana, Mexico, to system to improve acceleration. , Canada. The law specifies worked very well and doesn't interfere The LRC (for "Lightweight, Rapid, that the research must center on a route with normal operations of the car or Comfortable") is being built by a con­ via San Diego, Los Angeles, Fresno, Sari" require an excessive amount of power. sortium of several Canadian companies Francisco, Sacramento, Portland and Passengers had no awareness of curves at (Alcan, Dofasco and MLW) and has yet Seattle. All forms of transportation, high speeds," Schmidt said. "My own to be purchased for passenger service. It including rail passenger service and air­ observations were that the LRC is gen­ also has been demonstrated to the Cana­ cushion vehicles, will be evaluated in the erally a slightly quieter car than the dian government and railways. fa r-reaching study. A preliminary report bi-Ievel. Ride quality at speeds up to 80 on the massive project will not be mph was ab out the sam~ . At speeds up West Coast Study completed by the U.S . Department of to 118 mph, however , the LRC's ride In a move with potential long-range Transportation (DOT) until Jan. 30, quality was excellent." Tests did indi­ consequences to the West Coast, the 1976. Consequently, no immediate re­ cate, Schmidt said, that improvements U.S. Congress recently passed legislation sults should be expected. Amtrak and were needed in the design of minor that authorizes an $8 million study "of several government agencies will cooper­ parts. The tilting mechanism operated the most practical and energy-efficient ate with DOT officials undertaking the noisily and modifications would be method of ground transportation" in study.

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