Mobility at your service SMRT Corporation Ltd Group Review 2017 Contents SMRT Corporation in Brief 2 Milestones 4 Overview 8 Highlights Building a Forward-Looking Strategy 10 Chairman’s Message 12 CEO’s Message 14 Strategy 16 Leadership Assuring Sound Governance 18 Sustainability 22 Governance Developing Strong Capability 28 Portfolio 53 People 57 Corporate Social Responsibility 61 Achievements This logo represents SMRT Corporation Ltd (SMRT Corp). The and red roundel respresent our enduring heritage. The “SMRT” typeface is oriented towards the right, projecting SMRT as a dynamic and forward-looking company that strives relentlessly towards excellence in public transport. Red highlights the passion and energy we embody. When the roundel was first conceived in 1983, the two bands were meant to symbolise the two main rail lines being built then – the North-South and East-West Lines. Cutting across the circle at the centre, the bands portray how the system is a combination of at grade, viaduct and underground rail lines. Over the years, the roundel has come to symbolise our island-wide operations that encompass our trains, buses and taxis. The gold band accentuates our continued emphasis on excellence. About SMRT Our Vision Moving People, Enhancing Lives Our Mission To be the people’s choice by delivering a world-class transport service and lifestyle experience that is safe, reliable and customer-centric Our Core Values Safety & Service Excellence Mastery Responsibility & Respect Teamwork nurture Integrity Mobility at your service Expanding our technical capability A network of transport solutions 42 The future 28 of urban mobility Enhancing the travel experience 48 We are driven by service excellence and are working hard to provide safe, reliable and pleasant journeys for all. With a portfolio of effective, efficient and 36 sustainable mobility offerings, SMRT Corp reimagines the commuter experience through new technologies, innovative solutions and diverse travel options to meet all travel needs. With Mobility at Your Service, SMRT Corp transforms the way our community lives, works and plays. SMRT Corporation Ltd Group Review 2017 Mobility at your service Milestones • SMRT Institute, an accredited educational institution, is CORPORATE TAXIS established to develop and deliver transport-related • The SMRT training and SMRT Corp attains Corporate Volunteer education services. • Singapore Mass ISO 9001:2000 Programme is CORPORATE • Train service Rapid Transit is certification for created with • SMRT Corp achieves TRAINS from Caldecott to achieving quality the aim of ISO 14001 certification TRAINS incorporated. HarbourFront CCL standards in the building a more for its Environmental • Singapore’s first stations commences, provision of inclusive society. Management System. MRT system begins taxi services. marking the completion operations with • Service 950, • Singapore’s fourth of the line. inaugural service rail line, Circle Line TRAINS BUSES the first SMRT between Yio Chu Kang • SMRT Buses adds MAN 2003 cross-border (CCL), commences and Toa Payoh on the BUSES A22 low-floor, wheelchair- service for service from Bartley North-South Line (NSL). accessible, single-deck commuters to Marymount. buses to its fleet. • Fifteen more stations travelling to open and the MRT Johor Bahru, • Wheelchair Accessible • SMRT’s ‘Book a Taxi’ system is officially Malaysia, begins. BUSES Bus services are launched by SMRT Corporation introduced, expanding TAXIS smartphone application Singapore’s first Ltd (SMRT Corp) transport options for makes it easier to book Prime Minister, the is listed on 2004 mobility-challenged a cab on the go. late Mr Lee Kuan Yew. CORPORATE Singapore commuters. • SMRT Taxis adds Chevrolet Exchange (SGX). Epica to its fleet. Raffles Xchange, the first MRT 2000 station to be 2011 COMMERCIAL redeveloped for transit retail, is launched. 1980s 2005 2009 2008 2012 • The Gift of Mobility • Train service from Programme is launched Bayfront to Marina Bay TRAINS to provide taxi services CCL stations commences. 1990s CORPORATE for individuals with physical disabilities. • SMRT Alpha, a joint • Boon Lay MRT • ‘SMRT is Green’ is venture between SMRT TRAINS station on the launched organisationwide Investments and Alpha East-West Line (EWL) 2002 as a commitment to Plus Investments, wins COMMERCIAL opens, marking environmental bid to operate and the completion Changi Airport manage the retail mall MRT station sustainability, which of the system. TRAINS at Sports Hub. opens. includes initiatives to green • The NSL is extended our fleet. to Woodlands, • SMRT International completing the loop. • SMRT Buses puts Southeast provides technical advisory services on an SERVICES • Singapore’s BUSES Asia’s first Euro V-compliant LRT system for the ENGINEERING first light rail bus on the roads. Republic of Mauritius. system, the 2001 Bukit Panjang • SMRT Taxis debuts SMRT TAXIS Eco taxis, which use Light Rail Transit, • SMRT Corp 2010 opens for launches its compressed natural gas. passenger service. Learning Journey CORPORATE Programme in • Choa Chu Kang Xchange, • SMRT Buses adds Euro V collaboration SMRT’s first transit retail BUSES Mercedes-Benz Citaro 0530 with the Ministry development in the to its bus fleet, which has greater fuel efficiency and of Education. COMMERCIAL heartlands, opens. full low-floor for smoother • SMRT Corp and passenger flow. BUSES TIBS Holdings 2006 merge, creating • Esplanade Xchange on Singapore’s SMRT-Citibank VISA credit the CCL opens. first multi-modal and debit cards with EZ-link • SMRT Media expands company. functions, a first-of-its-kind COMMERCIAL into digital media to offer CORPORATE travel rewards programme, greater interactivity and is launched. vibrance to the network. 2 SMRT Corporation in Brief Milestones • Woodlands MRT station is the first MRT • SMRT celebrates • Singapore Bus Training • Seven SMRT Trains engineers station in Singapore to be awarded SG50 with free BUSES and Evaluation Centre, are accredited as Singapore’s first & TRAINS & TRAINS the Building and Construction travel on SMRT trains Singapore’s first Chartered Engineers in Railway CORPORATE CORPORATE Authority’s Green Mark (Gold). CORPORATE, and buses. team-based bus and Transportation Engineering. TRAINS & BUSES training centre, opens. • SMRT Trains embarks on a multi-year • SMRT Corp sponsors • SMRT Corp is delisted from SGX Sleeper Replacement Project to the Bishan-Ang Mo Kio Kallang Wave Mall, on 31 October. TRAINS • improve journey times and provide Inclusive Playground, managed by SMRT • The JurongHealth Mobility Park, CORPORATE commuters with a smoother ride. CORPORATE which offers play Alpha, opens. sponsored by SMRT, is the first of • SMRT Trains embarks on a holistic features that encourage COMMERCIAL • SMRT Advertising its kind in Singapore where life-size network-wide predictive maintenance inclusive play. & Properties and public transportation models help regime on the North-South and • SMRT-Temasek Cares The X Collective are in patients’ rehabilitation. East-West Lines (NSEWL), with AED on Wheels is incorporated. • The second inclusive playground introduction of new technologies. launched, a pilot is launched at Ghim Moh. programme where • Singapore Rail • SMRT Corp’s inaugural Green Forum • MAN A22 buses are added to the 100 SMRT taxis have Engineering enters for the sharing of sustainability BUSES fleet, increasing the fleet size to Automated External into an agreement practices is launched. more than 1,200 buses. Defibrillators (AEDs) to set up a joint installed in their vehicles. venture, Faiveley Rail • SMRT Trains transitions to the • SMRT Taxis introduces 30 new Engineering Pte Ltd, New Rail Financing Framework on • SMRT Corp establishes TRAINS TAXIS wheelchair-enabled London cabs ENGINEERING SERVICES an Environmental with Faiveley Transport 1 October, following shareholders’ and 600 Prius Hybrid taxis to its fleet. Sustainability Committee to market and supply vote at the Extraordinary General Maintenance, Repair Meeting on 29 September. • Woodlands Xchange opens and to oversee green sustainability efforts. and Overhaul Services tenants are the first shop owners in for Rolling Stock • SMRT’s private hire vehicle business, Singapore to be certified with the Components in TAXIS Strides Transportation, is launched • The SMRT Trains offering limousine services, chauffeured COMMERCIAL Project: Eco-Shop label, which was South East Asia TRAINS Engineering Programme jointly developed by SMRT and the services and car rental services. is launched to develop (excluding Thailand). Singapore Environment Council. a sustainable pipeline of • 2getthere Asia, a joint venture between engineering professionals. SMRT Services and 2 Getthere, is • SMRT Engineering wins contract SERVICES set up to market, install, operate for the installation of Automatic ENGINEERING and maintain Automated Vehicle SERVICES Fare Collection faregates for the 2015 systems for customers in Singapore ENGINEERING Tuas West Extension. and the Asia-Pacific region. 2013 2016 2017 • SMRT Corp, Nanyang Technological University, Singapore and JTC sign a Memorandum of Understanding 2014 CORPORATE (MoU) to launch a joint ‘Mobility-as-a- Service’ Laboratory, the first of its • SMRT Corp introduces Adopt-A- kind in the region aimed at improving • SMRT Buses opens Station/Adopt-an-Interchange, commuters’ travel experience by BUSES Bukit Panjang a community outreach seamlessly integrating train and bus Integrated Transport programme with local schools. CORPORATE networks with