Parcel Services Customer Guide the Guide and Its Amendments Are Available at Canadapost.Ca/Parcelservices
Parcel Services Customer Guide The Guide and its amendments are available at canadapost.ca/parcelservices. Effective January 11, 2016 Connecting with confidence to enable Canadian commerce Dear Customer, Canada Post is proud to be the most convenient, reliable and affordable provider of parcel delivery services across Canada – but it is also much more. We are focused on our customers, investing in our future, offering and continuing to develop innovative services and building on a foundation of operational excellence. Our Parcel Services allow businesses to send packages with confidence – anywhere in the country, or the world. But even before an item begins its journey, Canada Post is there – working with customers to integrate systems, build relationships and offer expert insights that can help them succeed. Only Canada Post can reach all of Canada’s more than 15.7 million addresses. Nearly 6,300 conveniently located post offices offer consumers more choices than any other provider for parcel receiving options, pickup and returns. With our delivery reach and retail network, it’s not surprising that we are the market-share leader for delivery of parcels from businesses to consumers in Canada. The delivery experience we offer delights online shoppers, which helps Canadian retailers offer an exceptional customer experience to the final touch point in the shopping journey. That can lead to repeat sales – and it’s one way Canada Post helps Canadian businesses succeed and grow. Still, we don’t take our success – or our customers – for granted. We constantly look for ways to improve. Whether we’re innovating (see page 4 for more), ensuring competitive service performance or planning and investing to make sure no customer is disappointed during the peak holiday season, we put you, the customer, at the centre of everything we do.
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