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General-Manager-Job-Description POSITION: General Manager REPORTS TO: Managing Director of Hotel Operations OVERALL RESPONSIBILITIES: The General Manager is responsible for ensuring that all aspects of the hotel operations to maximize sales, market share, guest satisfaction, associate satisfaction, and profit. JOB SUMMARY: Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment to ownership. Leads the team in the development and implementation of property-wide strategies. Verifies implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in sales. This position requires a hands on leader. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. Ensures that all policies, procedures, federal, state, and local ordinances with regard to personnel, security, cash handling, guest relations, and safety are followed. Maintains and improves property standards and service to ensure guest satisfaction and the right public image. Ensure that the property and its inventories are always in the best conditions. Prepares for QA audits. Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction. Comply with all corporate accounting procedures. Inspects property on a regular basis and enforces the implementation of actions toward the safety, comfort, cleanliness and maintenance standards. Ensure property hiring and all employee practices comply with company and legal requirements and strive for a culturally diverse work place. Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures. Reviews and works with appropriate revenue management reports to maximize revenue. Silverwest Hotels LLC | 101 University Blvd, Suite 200 | Denver, CO 80206 | www.silverwesthotels.com Actively prospect for and pursue sales leads in the market, securing future bookings and clients for the hotel. Remain highly visible and be readily available for associates and guests at all times. Perform other duties as required REQUIREMENTS: Bachelor’s Degree or equivalent work experience preferred. Complete understanding of hotel operations with prior GM experience preferred. Hilton, Marriott or Starwood brand experience preferred. Excellent customer service skills. Excellent team building and leadership skills. P&L and budgeting experience. Excellent Computer skills. Excellent organization skills. High energy and strong work ethic. Strong oral and written communication skills. Excellent presentation skills. Ability to show flexibility in response to change and adopt new processes. Knowledge of safety management principle; federal and state OSHA regulations. Available to work when needed, including weekends, holidays, and nights. DESCRIPTION OF COMPANY: Silverwest Hotels, LLC (“Silverwest”), is an investment and management company formed in 2014 by experienced hotel and resort executives Edward Mace and Charles Peck. Silverwest currently owns and manages a growing number of hotels and developments in destinations such as Colorado, Texas, Iowa and Hawaii. The company is a joint venture that brings Silverwest Hotel Partners LLC together with the institutional management platforms and expertise of Mariner Real Estate Management, LLC and an affiliate of Global Endowment Management. Mariner Real Estate Management LLC, based in Kansas City, is a real estate private equity firm focused on opportunistic investments in the commercial real estate market. Global Endowment, based in Charlotte, NC, is an independent investment manager offering an endowment-style investment program to institutional investors, family offices, individuals and other sophisticated investors. Please note, nothing herein constitutes a solicitation to invest in any products managed by Silverwest Hotels LLC, Mariner Real Estate Management LLC or Global Endowment Management LLC. For more information about Silverwest Hotels LLC please visit www.silverwesthotels.com. Please e-mail your resume to [email protected]. 101 University Blvd, Suite 200 | Denver, CO 80206 | www.silverwesthotels.com 2 | P a g e .
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