Walden University ScholarWorks Walden Dissertations and Doctoral Studies Walden Dissertations and Doctoral Studies Collection 2020 Verbal Abuse Toward Early Career Nurses and the Effect to Workforce Operations Steven G. Purdon Walden University Follow this and additional works at: https://scholarworks.waldenu.edu/dissertations Part of the Health and Medical Administration Commons This Dissertation is brought to you for free and open access by the Walden Dissertations and Doctoral Studies Collection at ScholarWorks. It has been accepted for inclusion in Walden Dissertations and Doctoral Studies by an authorized administrator of ScholarWorks. For more information, please contact
[email protected]. Walden University College of Health Sciences This is to certify that the doctoral study by Steven Purdon has been found to be complete and satisfactory in all respects, and that any and all revisions required by the review committee have been made. Review Committee Dr. Mary Garbowski, Committee Chairperson, Health Sciences Faculty Dr. Kourtney Nieves, Committee Member, Health Sciences Faculty Dr. Suzanne Richins, University Reviewer, Health Sciences Faculty Chief Academic Officer and Provost Sue Subocz, Ph.D. Walden University 2020 Abstract Verbal Abuse Toward Early Career Nurses and the Effect to Workforce Operations by Steven Purdon MHA, LeTourneau University, 2018 BS, LeTourneau University 2002 Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Healthcare Administration Walden University November 2020 Abstract Several studies report that healthcare workers face verbal abuse from patients, patients’ family members, and other healthcare personnel at increasingly higher rates, and trends depict early-career registered nurses (ECRNs) are affected disproportionally. This negative trend can affect the future registered nurse (RN) workforce and create a potential shortfall of qualified nurses.