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Jive Connects for Openfire | Contents | 2 Jive Connects for Openfire | Contents | 2 Contents Jive Connects for Openfire........................................................................ 3 System Requirements......................................................................................................................... 3 Configuring Openfire Integration......................................................................................................... 4 Viewing the Openfire Admin Console................................................................................................. 5 FAQ: Openfire Integration................................................................................................................... 5 How do I chat with someone in my community?................................................................................6 Troubleshooting tips if your chat doesn't work.........................................................................7 How do I turn off the chat bar?.......................................................................................................... 7 | Jive Connects for Openfire | 3 Jive Connects for Openfire Jive Software provides instant messaging integration between Jive SBS and Openfire. By installing Jive Connects for Openfire, community users can see each other's presence status and initiate chats via the community user interface. Users' IM presence is easily discoverable from several locations such as the user profile, user profile hover, and the chat bar. The chat bar makes it even easier to find the people you wish to chat with by showing which users shown on the current page are online, as well as which of your community connections (such as people you're following) and friends are online. Starting an IM conversation with these individuals is made simple via a one-click action, which begins a conversation with the other party via the chatting users' pre-installed XMPP clients. Setting Up and Using Openfire Integration To get set up with Jive Connects for Openfire, you'll need to: 1. Install the Jive Connects for Openfire plugin. See the Jive SBS documentation for information on installing plugins. 2. Restart the application. 3. Configure Openfire to recognize Jive SBS. For more information, see Configuring Openfire Integration 4. Configure the application to integrate with Openfire. For more information, see Configuring Openfire Integration Once the community is configured, users can begin chats by clicking the menus available in the user interface. For user help on the feature, see How do I start an Openfire chat from the community? System Requirements To integrate Openfire with your community, you'll need the following: • The Jive Connects for Openfire plugin. • Jive SBS version 4.5.0 and later. • The following OS/browser/chat client combinations: | Jive Connects for Openfire | 4 Operating System Browsers Chat Client Windows XP Please see the Jive SBS Users who want to use integrated chat will need to system requirements. have a compatible Openfire client. They need to Windows Vista use a chat client that is compatible with the XMPP Note: Users using Windows 7 URI protocol outlined in XEP-0147. Chrome browser Mac OS X will need allow Recommended chat clients include Spark, Adium, their website to use and iChat. Google Gears in order to use the chat bar. Linux Not supported. Not supported. Configuring Openfire Integration You can integrate Jive SBS with your instance of Openfire, which is an XMPP server. This integration enables XMPP chat clients, such as Spark or Adium, to see each other's presence in Jive SBS. For example, when a person is "Available" in chat, they'll also appear so in the application. To integrate the two, you'll need Jive SBS version 4.5 or higher and Openfire version 3.5.0 or higher. Users need to be logged into their chat client to chat with other users. Once setup, Jive SBS learns about user presence from the Openfire server, which communicates with the user chat clients. However, both users must be signed in to their own chat clients to establish a chat session because users actually chat directly to each other via their chat clients. To support this integration, you must configure the application and the Openfire server to communicate. Configuring the Openfire connection requires that you make specific settings to both Openfire profile settings and the Jive SBS application, as described below. To setup Openfire: 1. In the Openfire setup tool, proceed to the Profile Settings page. 2. Select Clearspace (or Jive SBS) Integration to use as the user and group system, and click Continue. 3. On the Profile Settings: Clearspace Integration (or Jive SBS Integration) page, enter the URI location, which is where Openfire can find the application via REST web services. Enter the Shared Secret that both the application and Openfire should use. Note: If you complete the Openfire setup tool and decide to change this setting later, you can make the change in the Openfire Admin Console: Server > Server Settings > Profile Settings page. To setup the Jive SBS application for Openfire: Fastpath: Admin Console: System > Real-Time > Connection | Jive Connects for Openfire | 5 1. On the Real Time - Connection Settings page, you see the Jive SBS URL field prefilled with the URL at which Openfire can reach your community. In the Shared Secret box, enter the shared secret that you entered when configuring Openfire. Click Save Shared Secret to create the connection. 2. If you want Openfire to use the application as its source of user data, you'll need to have REST-style web services enabled in Jive SBS. When you use the admin console to create the connection between the application and Openfire, the console will automatically enable REST-style services. Note that this web service access will be enabled for all registered users (technically, Openfire is represented in Jive SBS as a registered user). You can't have Openfire integration without enabling access to the application via REST. Viewing the Openfire Admin Console If you've got a running instance of Openfire and you've enabled its integration with Jive SBS, you can launch its admin console from the application's admin console. Fastpath: Admin Console: System > Real-Time > Openfire Admin FAQ: Openfire Integration Why can't I see presence for any of the users? Only users participating in Openfire will have users visible in the community, and the community/Openfire integration must be correctly established to see presence for these users. Make sure that the integration is properly set up in the admin console. Why is it when I click on "start chat," some other program other than my regular XMPP chat client appears? This is happening because the browser you are using has not associated your XMPP chat client with the xmpp: URI. If you make the browser associate that program with the URI, it will open the next time you try to start to chat. Is there an expected performance decrease on the Openfire server that should be planned for? | Jive Connects for Openfire | 6 The community communicates with the Openfire server for providing presence, so you can expect more stress on that server. However, the community basically caches presence information and subscribes to updates (rather than requesting it from the Openfire server each time it's needed), so it should not be a significant amount of extra pressure. Can you use other Jive IM integrations with the Openfire integration? No; only one presence integration may be used at a time. You must uninstall any existing Jive EIM presence integrations, and reset the SBS server, prior to installing the Openfire integration plugin. What happens to users who don't have the client installed? Those users won't be able to start chats with other users in the system, because the browser will not have associated the xmpp: URI with an XMPP chat client, which is responsible for starting chats between users. What browsers support this? The System Requirements describe support for browsers and chat clients. Does this module honor profile privacy? Yes it does; there is a privacy option for presence specifically which is in effect; username visibility is also respected. Can I enable presence for specific users? No. It's on or off globally. Don't people need to go to Your Stuff > Preferences > IM Preferences to configure this initially? No. That's only where people can set whether or not to show the chat bar. The Google Chrome browser is asking me whether or not my site should be allowed to use Google Gears. What is this and should I allow it? The chat bar uses local browser caching in the case of Google Chrome, so you should allow the site to use Google Gears. You must allow the site to use Google Gears if you wish to use the chat bar. Why can't I see the chat bar in the Chrome browser? Make sure that the Chrome is allowing your site to use Google Gears. How do I chat with someone in my community? If you have a chat client that uses XMPP, such as Spark or Adium, you can easily start a chat with other chat users. You can chat with those who are your community connections and people who are listed on community pages that list content and activity in the community. Note: People must be logged in to the community as well as to chat in order to appear in your chat bar. | Jive Connects for Openfire | 7 Starting chat from the chat bar In the lower-right corner of a community page, notice that you have two options for viewing users who are online and available for chat. Connections shows a list of users you are following, and This page shows a list of users who are represented on the current page. To start a chat from the chat bar: 1. Choose whether you want to chat with one of your connections or with someone whose name appears on the page. • To chat with a user you are following, click Connections. • To chat with a user who is represented on the current page, click This page. 2. Click the name of the person you want to chat with. Your chat client will open and begin a chat with the person you selected. Starting chat from a user's profile • In a user's profile, click the Chat button.
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