Emergency Services 2017 Year End Report
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Emergency Services 2017 Year End Report EDWARD J. MEIMAN III DIRECTOR Table of Contents THE REPORT 3 A Note from Our Director 16 Public Information 4 Executive Summary 17 Special Events 5 Who We Are 18 LEPC 6-7 Emergency Management 19-30 Appendix 8 LENSAlert & Smart911 9 Active Shooter 10 MetroSafe 11 Communication Technology Services 12-13 Emergency Medical Services 14 CPR Center 15 MetroCall 311 A Note from Our Director Dear Colleagues, Partners and Community Members, This Year End Report contains the highlights from another successful year for Emergency Services. Our services continue to be in high demand – we took over 1.4 million calls in MetroSafe, responded to over 125,000 Emergency Medical Services calls for service and handled nearly 200,000 citizen concerns in MetroCall 311 . While maintaining high functioning, day-to-day operations, we also implemented new initiatives and technologies that will help us provide better service to our citizens. One thing I would like to highlight is the expansion of LENSAlert (Louisville Emergency Notification System) to now include Smart911. Through one seamless sign up process, residents are able to elect to receive emergency notifications on their cell phones and provide information to 911 operators and first responders by completing a safety profile. These core features of our LENSAlert system will help enhance the personal safety of everyone who signs up. Signing up (goo.gl/ZYG3LL) only takes a few minutes, and it could save your life! I am proud of the continued planning and preparation our agency, as well as many other agencies at the local, state and federal levels, completed in 2017. We conducted a multi-agency drill at Bellarmine University, practicing our active aggressor response plans. The full day event was a great exercise, and we learned a great deal. Emergency Services also hosted a tabletop planning meeting with the Department of Homeland Security. Again, many agencies came together to talk through our coordinated response to an expanding incident at Thunder Over Louisville. I want to thank all of our partners that come together for these exercises – you all help make Louisville a safer place to visit and live. As you read this report, I encourage you to think of all the individual men and women that work tirelessly to make the work of this agency a success. The individuals who work in Emergency Services have chosen a profession that demands much from them, and we as a community owe each of them our gratitude for the services they provide. Stay safe! p. 3 – A Note from Our Director Emergency Services Executive Summary Louisville Metro Emergency Services officially formed on February 27th, 2015, combining the existing departments of Louisville Metro Emergency Medical Services (EMS) and Emergency Management Agency (EMA)/MetroSafe. The mission of Louisville Emergency Services is to provide high quality and compassionate emergency and non- emergency response to the citizens and visitors of Louisville Metro and its local, state and regional partners in order to achieve the most favorable outcomes for people, property and the environment. Emergency Services provides core functions of 911 call-taking and dispatching, Emergency Medical Services, 311 call taking, service request entry and emergency management. These core functions allow us to achieve our mission and our goals and initiatives that we have set. In addition to these core functions, we also provide public safety technology services through the support and maintenance of the public safety radio system and other public safety applications. Emergency Services’ Medical Director, Dr. Raymond Orthober, provides medical direction our EMS division, the Louisville Division of Fire and the Jefferson County Fire Departments. Other operational divisions within Emergency Services include Special Events, the National Crime Information Center (NCIC), Open Records, Training and Quality Assurance, Fleet and Supply, the CPR Center and Administrative Services. The following pages in this report highlight many of the accomplishments and achievements of Emergency Services during 2017. The appendix at the end of the report includes statistical information about our operational divisions within Emergency Services. p. 4 – Executive Summary Who We Are Jody Meiman Executive Director Dr. Raymond Kelly Jones Orthober Deputy Director Medical Director Special Emergency Events Management Gary Vance Diane Vogel Tonya Sangester Angela Downes Mitchell Burmeister Communication Emergency Medical Administrative Services MetroSafe Public Information Technology Services Services Personnel Technology and 911 MetroCall 311 EMS Operations Finance Radio Systems NCIC Open Records Training / QA Fleet and Supply GIS Training / QA CPR Center p. 5 – Who We Are Emergency Management The Emergency Management (EMA) division of Louisville Metro Emergency Services continues to plan and prepare our community for all hazards. EMA participates in training workshops, facilitated discussions, tabletop exercises, and full scale exercises throughout the year with partners from other public safety entities and private industries. Topics include threats such as flooding, terrorist activity, chemical releases and active shooter scenarios. EMA participates with several community boards including the Local Emergency Planning Committee (LEPC, the Rubbertown Community Advisory Council (RCAC), Fairdale High School Public Safety Advisory Board and the Healthcare Emergency Response Association (HERA). Courthouse Health Fair Community preparedness efforts included distributing emergency supply kits, increasing participation in our emergency notification system (LENSAlert) and sharing information at various events such as health fairs, community meetings, and school visits. Distributing preparedness kits RCAC neighborhood cleanup Full scale exercise p. 6 – Emergency Management Emergency Management CONT. Grants help support our mission of planning and preparing the community for all hazards. These are the grants we received in 2017. GRANTS: Hazard Mitigation 5 year Plan Update $66,666. Federal Emergency Management Agency (FEMA) Dams - Risk and Vulnerability Assessment $ 68,970. FEMA Complex Coordinated Terrorist Attacks (CCTA) Collaboration w/Kentucky Emergency Management, the Kentucky Department of Homeland Security, Indiana Emergency Management and the Indiana Department of Homeland Security (Design sustainable regional response plan, prepares public safety entities and improves ability to prepare for, prevent and respond to CCTAs) $2,225,000. Department of Homeland Security* Commodity Flow Analysis (Bridges)) $38,000. Kentucky Emergency Management (KYEM)/Local Emergency Planning Committee (LEPC) Vehicle (Special Projects) $26,000 KYEM Warning Sirens $67,666. KY Department of Local Government Hazardous Materials Transportation Rail Car Damage Assessment-Response Course $23,016. KYEM/LEPC Software CAD Reporting Update (Special Projects) $70,000. KYEM *The CCTA grant is a multi-year project p. 7 – Emergency Management LENSAlert & Smart911 Louisville Metro Emergency Services has continued to promote and integrate LENSAlert, our emergency notification system. The Local Emergency Planning Committee assisted in purchasing promotional materials to increase membership. We created opt-in text messaging for special events so attendees for Derby Festival events could stay informed. We expanded to over 15,000 registered users by the end of 2017. In December 2017 we held a press conference with Mayor Fischer and other public safety officials to launch Smart911. We now have the ability to share critical information directly to the 911 Communications Center when our registered households call 911. Our goal is to provide better responses while enhancing safety for the public and responders. For 2018 Emergency Services would like to double the number of registered households to over 30,000. We want to connect with at-risk populations such as the elderly, families with special needs, and group homes so they can use Smart911 in their emergency planning. LENSAlert and Smart911 will be promoted at our outreach events throughout 2018. p. 8 – LENSAlert & Smart911 Active Shooter Exercise On March 8, 2017, Emergency Services held a multiagency exercise at Bellarmine University to simulate an attack at the school. Students volunteered as mock victims and our EMS division received valuable training handling a mass casualty incident. We would like to thank our excellent hosts and volunteers at Bellarmine for partnering with us and other public safety agencies. p. 9 – Active Shooter Exercise MetroSafe MetroSafe is the starting point for emergencies in Louisville. MetroSafe serves as the community’s consolidated 911 communications center and the county’s primary Public Safety Answering Point (PSAP). Also within the MetroSafe Division are the National Crime Information Center (NCIC) and Training/Quality Assurance units. Exercise – The 911 Communications Center used a scheduled hardware upgrade to test its ability to relocate to our backup center. Our highly trained staff seamlessly maintained operations for almost a three week period while new radio and video equipment was installed in our primary 911 center. NCIC – Our NCIC office, Kentucky State Police and the Administrative Office of the Courts are continuing the Mental Inquest Warrant (MIW) project. Funding is secured and the ability of LMPD to use the ewarrant system to service MIWs is expected to go live in 2018. Awards – Kentucky