Candidate Brief Northern Southland Transport – General Manager

14 June 2021

The information contained in the Candidate Brief is to assist candidates in their evaluation of the suitability of the advertised role. Decipher Group Limited accepts no liability for information provided, on behalf of the client, in good faith.

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About the company

Northern Southland Transport, incorporating Cromwell Transport, are well-established and recognisable brands throughout the lower South Island providing a range of transport and logistics services with a focus on service excellence.

As a division of Trojan Holdings Ltd, we pride ourselves on being a family-owned identity in the Transport sector. With branches in Te Anau, Mossburn, Lumsden, Invercargill Queenstown and Cromwell, our business services rural clients that extend within and across these regions.

This successful business has an exciting opportunity for an experienced and ambitious senior operations and business development leader to join the management team and take on the role of General Manager – Transport, based in Invercargill.

About the opportunity

Reporting directly into the CEO, the overriding purpose of the General Manager – Transport is to develop new and existing customer relationships to deliver an increase in business while ensuring that the business operates efficiently and reflects the goals and values of the company. The General Manager – Transport will lead the branch managers and oversee the operations across the Northern Southland Transport and Cromwell Transport operations, building and maintaining customer relations and identifying new growth opportunities for the business. In this, the General Manager – Transport will be responsible for:

• Leading the business in achieving the company’s business goals • Proactively growing the company’s market share • Managing the fleet • People management

About you

To be successful as the General Manager – Transport, you will be able to demonstrate your operations management and business development experience within transport, logistics or fleet management, and preferably in a rural context. You will have a strong ability to develop new and existing customer relationships and will bring with you a future orientation towards business development. With a natural customer services alignment, you will be able to effectively manage relationships and, in your communications with clients, will demonstrate an ability to exercise judgement, proactive thinking, risk management and performance evaluation. You will bring a “sleeves rolled up” professional approach that will underpin your success in this role.

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To discover more about us, visit https://www.nsth.co.nz/ and https://www.cromtrans.co.nz

For a confidential discussion about the role; contact Katy Erickson on 027 2782860 or email [email protected]

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NORTHERN SOUTHLAND TRANSPORT CROMWELL TRANSPORT

JOB DESCRIPTION

Position: General Manager - Transport

Responsible to: CEO

Location: Southland / Central Otago

Direct Reports: Branch Managers (six)

Internal Relationships: CEO Branch Managers Trojan Holdings Corporate Services

External Relationships: Customers Suppliers of services and equipment Regulatory Authorities Local Authorities MPI

Purpose: To lead and manage the Northern Southland Transport and Cromwell Transport teams and to develop new and existing customer relationships to deliver an increase in business.

KEY ACCOUNTABILITIES

Key Tasks Performance Outcomes

1. Business Leadership - Provide leadership and decision-making which Lead the business to achieve the reflect the goals and values of the company. company’s business goals. - Communicate the business’ key goals, values and objectives to all staff.

- Report to CEO regularly on performance and relevant market information.

- Manage financial and business risk within the business, ensuring appropriate systems and safeguards are in place to protect the business’s interests.

- Develop and maintain policies, systems, and procedures to ensure the company operates efficiently and effectively and is compliant with all applicable legislation.

- Use technology, innovation and best practice to ensure constant improvement of 1

management processes within the business.

- Monitor and analyse business activity against goals.

2. Business Development To proactively grow the Company’s - Together with the CEO develop and implement market share through the a strategic business development plan for the implementation of a strategic plan business. which enables the development of key stakeholder relationships. - As part of the plan establish a structured approach to customer contacts and potential customers.

- Work to develop key customer relationships and potential customer relationships across the region.

- Gauge/survey customer needs that could be developed as a ‘value add’ for the business.

- Develop new and innovative ways of improving customer satisfaction so our customers become referrers of new business.

- Actively enhance relationships with business leaders, industry representatives, and all other possible associates to increase revenue and business profile.

- Develop strategies to continually work to grow existing industry relationships to ensure market share is enhanced.

- Ensure there is a co-ordinated approach to business development between this role and Branch Managers. Communications with customers should be recorded centrally for all to access to enhance relationships.

- Meet with Branch Managers on a regular basis to understand local area customers, their needs and possible areas for further growth.

- Keep an overview of our competitors in the market and ensure our pricing is competitive.

- Meet with major customers regularly to obtain feedback, and flex services and prices as required.

- Manage and maintain the various pricing schedules ensuring that jobs are priced appropriately.

3. Financial Management To be responsible for the prudent - Ensure that optimum profits are achieved management of finances and assets. through the effective management of the

assets.

- Monitor and report regularly on the financial performance of the team, explaining any unexpected variances.

- Participate in the preparation of annual budgets for all aspects of the operation including capital expenditure.

- Take appropriate steps to ensure costs are controlled and come within or below budget.

- Ensure appropriate financial procedures are followed by all employees authorising or processing expenditure.

4. Compliance Management To be responsible for ensuring that - Ensure compliance with all relevant legislation compliance obligations are met. and industry regulations.

- Maintain an overview of the health and safety function and ensure that the business is meeting its obligations.

- Obtain and monitor resource consents.

5. Human Resources Ensure effective human resource - Deal with any staff issues including management practices are in place. underperformance / conduct issues quickly, firmly and fairly.

- Undertake Performance Reviews for staff on a regular basis.

- Ensure that appropriate policies and procedures for HR matters such as induction, recruitment, performance management and development, legal compliance etc are in place.

- Work to create a common positive team culture throughout the business.

- Create clear rules and guidelines so that staff fully understand their roles and responsibilities, to the business, and to each other.

- Create a strong sense of community/family culture within the team so that staff are motivated to stay with the business.

6. Health and Safety - Ensure quality assurance systems are To be responsible for the implemented and maintained. implementation and maintenance of quality assurance systems, - Ensure all Branch Managers provide oversight, including Health and Safety guidance and training to all personnel in management, within the business. respect of all operational safety issues.

- Ensure that all requirements of current Health and Safety legislation are implemented and maintained.

- Ensure all staff have a comprehensive and current understanding of the company Health and Safety policies and procedures. - Responsible for ensuring all staff have a thorough and current understanding of Health and Safety responsibilities including the safe usage and operation of all equipment and machinery within assigned activities. - Ensure that all statutory and company procedures for the recording and reporting of hazards and accidents are followed. - Where new hazards are identified, take all immediate steps necessary to eliminate or minimize these. Agree and act upon long term control processes with employees. - Ensure the use by all staff of all appropriate personal protective equipment to carry out duties safely and effectively on a day-to-day basis. - Source, implement and monitor appropriate training for all staff on all health and safety systems as well as in respect of any health and safety issues that may arise 7. People Management Day to day management and - Motivate the employees to deliver on the leadership of the team. business’s strategic objectives.

- Manage and monitor the performance of the team ensuring they have the tools and knowledge to deliver.

8. Any other duties To complete any other assignments, - Ensure all other tasks, projects, assignments projects or responsibilities delegated or responsibilities delegated or assigned by the or assigned by the CEO. CEO are completed accurately, professionally and in a timely manner.

9. Personal Development Proactively manage own - Identity areas for professional development professsional development and work to continually improve knowledge and expertise.

DELEGATED AUTHORITY

Financial authorities:

▪ Capital expenditure of up to $5,000.00. Approval must be obtained prior to undertaking expenditure in excess of this limit on any one project or related projects.

▪ Operational expenditure to be within specified annual budgets, working with group- wide approved suppliers. There is flexibility to work outside of operating budgets where one-off exceptional circumstances necessitate and with CEO approval.

▪ Asset disposal Approval of CEO must be obtained prior to undertaking any asset disposals

▪ Before committing the Company to a legally binding commitment of any kind, approval must first be obtained from the CEO.

Human resources authorities:

▪ Establishment of new positions within the company structure can only occur with the approval of the CEO.

▪ Employment of staff to fill existing positions.

▪ Termination of staff.

The CEO may vary or revoke any duties in consultation with you.

PERSON SPECIFICATION

1. CORE COMPETENCIES

Competency Definition Persuasiveness/Sales Using appropriate interpersonal styles and communication Ability methods to gain acceptance of an idea, plan, activity, or product from prospects and clientele.

Customer Service Proactively develops customer relationships, anticipating and Orientation providing solutions to customer needs. Engenders a quality improvement/customer service ethos throughout all levels of the organization.

Individual Using appropriate interpersonal styles and methods to inspire Leadership/Influencing and guide individuals (direct reports, peers and superiors) toward goal achievement, modifying behaviour to accommodate tasks, situations and individuals involved.

Relationship Management The ability to effectively manage all aspects of client relationships, including communication, exercising judgement, proactive thinking, risk management and performance evaluation.

Analysis and Problem Securing relevant information and identifying key issues and Solving relationships from a base of information. Committing to an action after developing alternative courses of action that are based on logical assumptions and factual information and that take into consideration resources, constraints and organisation values.

Communication Expressing ideas effectively in individual and group situations (including non-verbal communication). Adjusting language or terminology to the characteristics and needs of the audience.

Expressing ideas clearly in documents that have organisation, structure, grammar, language and terminology adjusted to the characteristics and needs of the audience.

Initiative Making active attempts to influence events to achieve goals, self starting rather than adopting a reactive approach, taking action to achieve goals beyond what is required, being proactive.

Innovation Generating creative solutions to work situations, trying different and novel ways to deal with organisational problems and opportunities.

2. QUALIFICATIONS

• Appropriate tertiary qualification in agribusiness, management, marketing or a related discipline is preferred.

3. KNOWLEDGE, SKILLS & EXPERIENCE

• Previous experience in a senior role and experience in a similar business development role is preferred.

• Experience/knowledge of the rural transport industry or farming environment would be a distinct advantage.

• Superb customer relationship skills – with a systematic approach to maintaining contact with key customers, in order to grow relationships and identify new business opportunities.

• Excellent problem-solving skills – able to keep calm under pressure, think on their feet and call in favours as required due to an excellent supportive network of business associates.

• Good IT skills and a working knowledge of Microsoft Office products.

Agreed by:

______(Job holder’s signature)

______(CEO’s signature)

______Date

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