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Candidate Brief Northern Southland Transport – General Manager

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Candidate Brief Northern Southland Transport – General Manager Candidate Brief Northern Southland Transport – General Manager 14 June 2021 The information contained in the Candidate Brief is to assist candidates in their evaluation of the suitability of the advertised role. Decipher Group Limited accepts no liability for information provided, on behalf of the client, in good faith. [email protected] | www.deciphergroup.co.nz 1 About the company Northern Southland Transport, incorporating Cromwell Transport, are well-established and recognisable brands throughout the lower South Island providing a range of transport and logistics services with a focus on service excellence. As a division of Trojan Holdings Ltd, we pride ourselves on being a family-owned identity in the Transport sector. With branches in Te Anau, Mossburn, Lumsden, Invercargill Queenstown and Cromwell, our business services rural clients that extend within and across these regions. This successful business has an exciting opportunity for an experienced and ambitious senior operations and business development leader to join the management team and take on the role of General Manager – Transport, based in Invercargill. About the opportunity Reporting directly into the CEO, the overriding purpose of the General Manager – Transport is to develop new and existing customer relationships to deliver an increase in business while ensuring that the business operates efficiently and reflects the goals and values of the company. The General Manager – Transport will lead the branch managers and oversee the operations across the Northern Southland Transport and Cromwell Transport operations, building and maintaining customer relations and identifying new growth opportunities for the business. In this, the General Manager – Transport will be responsible for: • Leading the business in achieving the company’s business goals • Proactively growing the company’s market share • Managing the fleet • People management About you To be successful as the General Manager – Transport, you will be able to demonstrate your operations management and business development experience within transport, logistics or fleet management, and preferably in a rural context. You will have a strong ability to develop new and existing customer relationships and will bring with you a future orientation towards business development. With a natural customer services alignment, you will be able to effectively manage relationships and, in your communications with clients, will demonstrate an ability to exercise judgement, proactive thinking, risk management and performance evaluation. You will bring a “sleeves rolled up” professional approach that will underpin your success in this role. The information contained in the Candidate Brief is to assist candidates in their evaluation of the suitability of the advertised role. Decipher Group Limited accepts no liability for information provided, on behalf of the client, in good faith. [email protected] | www.deciphergroup.co.nz 2 How to apply To discover more about us, visit https://www.nsth.co.nz/ and https://www.cromtrans.co.nz For a confidential discussion about the role; contact Katy Erickson on 027 2782860 or email [email protected] The information contained in the Candidate Brief is to assist candidates in their evaluation of the suitability of the advertised role. Decipher Group Limited accepts no liability for information provided, on behalf of the client, in good faith. [email protected] | www.deciphergroup.co.nz 3 NORTHERN SOUTHLAND TRANSPORT CROMWELL TRANSPORT JOB DESCRIPTION Position: General Manager - Transport Responsible to: CEO Location: Southland / Central Otago Direct Reports: Branch Managers (six) Internal Relationships: CEO Branch Managers Trojan Holdings Corporate Services External Relationships: Customers Suppliers of services and equipment Regulatory Authorities Local Authorities MPI Purpose: To lead and manage the Northern Southland Transport and Cromwell Transport teams and to develop new and existing customer relationships to deliver an increase in business. KEY ACCOUNTABILITIES Key Tasks Performance Outcomes 1. Business Leadership - Provide leadership and decision-making which Lead the business to achieve the reflect the goals and values of the company. company’s business goals. - Communicate the business’ key goals, values and objectives to all staff. - Report to CEO regularly on performance and relevant market information. - Manage financial and business risk within the business, ensuring appropriate systems and safeguards are in place to protect the business’s interests. - Develop and maintain policies, systems, and procedures to ensure the company operates efficiently and effectively and is compliant with all applicable legislation. - Use technology, innovation and best practice to ensure constant improvement of 1 management processes within the business. - Monitor and analyse business activity against goals. 2. Business Development To proactively grow the Company’s - Together with the CEO develop and implement market share through the a strategic business development plan for the implementation of a strategic plan business. which enables the development of key stakeholder relationships. - As part of the plan establish a structured approach to customer contacts and potential customers. - Work to develop key customer relationships and potential customer relationships across the region. - Gauge/survey customer needs that could be developed as a ‘value add’ for the business. - Develop new and innovative ways of improving customer satisfaction so our customers become referrers of new business. - Actively enhance relationships with business leaders, industry representatives, and all other possible associates to increase revenue and business profile. - Develop strategies to continually work to grow existing industry relationships to ensure market share is enhanced. - Ensure there is a co-ordinated approach to business development between this role and Branch Managers. Communications with customers should be recorded centrally for all to access to enhance relationships. - Meet with Branch Managers on a regular basis to understand local area customers, their needs and possible areas for further growth. - Keep an overview of our competitors in the market and ensure our pricing is competitive. - Meet with major customers regularly to obtain feedback, and flex services and prices as required. - Manage and maintain the various pricing schedules ensuring that jobs are priced appropriately. 3. Financial Management To be responsible for the prudent - Ensure that optimum profits are achieved management of finances and assets. through the effective management of the 2 assets. - Monitor and report regularly on the financial performance of the team, explaining any unexpected variances. - Participate in the preparation of annual budgets for all aspects of the operation including capital expenditure. - Take appropriate steps to ensure costs are controlled and come within or below budget. - Ensure appropriate financial procedures are followed by all employees authorising or processing expenditure. 4. Compliance Management To be responsible for ensuring that - Ensure compliance with all relevant legislation compliance obligations are met. and industry regulations. - Maintain an overview of the health and safety function and ensure that the business is meeting its obligations. - Obtain and monitor resource consents. 5. Human Resources Ensure effective human resource - Deal with any staff issues including management practices are in place. underperformance / conduct issues quickly, firmly and fairly. - Undertake Performance Reviews for staff on a regular basis. - Ensure that appropriate policies and procedures for HR matters such as induction, recruitment, performance management and development, legal compliance etc are in place. - Work to create a common positive team culture throughout the business. - Create clear rules and guidelines so that staff fully understand their roles and responsibilities, to the business, and to each other. - Create a strong sense of community/family culture within the team so that staff are motivated to stay with the business. 6. Health and Safety - Ensure quality assurance systems are To be responsible for the implemented and maintained. implementation and maintenance of quality assurance systems, - Ensure all Branch Managers provide oversight, including Health and Safety guidance and training to all personnel in management, within the business. respect of all operational safety issues. 3 - Ensure that all requirements of current Health and Safety legislation are implemented and maintained. - Ensure all staff have a comprehensive and current understanding of the company Health and Safety policies and procedures. - Responsible for ensuring all staff have a thorough and current understanding of Health and Safety responsibilities including the safe usage and operation of all equipment and machinery within assigned activities. - Ensure that all statutory and company procedures for the recording and reporting of hazards and accidents are followed. - Where new hazards are identified, take all immediate steps necessary to eliminate or minimize these. Agree and act upon long term control processes with employees. - Ensure the use by all staff of all appropriate personal protective equipment to carry out duties safely and effectively on a day-to-day basis. - Source, implement and monitor appropriate training for all staff on all health and safety systems
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