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MPI Hybrid Event How-To Guide

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MPI Hybrid Event How-To Guide + Hybrid Meeting How-to Guide: Table of Contents CHAPTER 1: INTRODUCING HYBRID MEETINGS (PG 2) Hybrid Meetings - What is a Hybrid Meeting? By Jenise Fryatt, Rosa Garriga, Ruud Janssen, CMM, Richard John and Samuel J. Smith - Discovering the Benefits of Hybrid Meetings - 1.Building Benefits Blocks to Meeting of Hybrid Professionals Events 1.2. SpacesBenefits to Onsite Planners 2. Audience 4. Technology - 3.Format Configurations Types - Role of Communication in Live and Hybrid Events INTRODUCTION CHAPTER 2: HYBRID EVENT PROCESS (PG 7) - Introduction Hybrid is the breakout star of the - Strategy meeting industry, an emerging event type that re- 2. Consider External Factors 3.1. DevelopDefine Meeting a Budget Objectives quires meeting professionals to stretch their creativity, strategizing, 4. Measure Success execution and measurement and integrate technology with tradi- 5. Analyze Your Audience tional live events to create new types of experiences and content - Pre-Production 1.6. Pre-EventOutline Your Marketing Event Execution Strategy delivery tools. Nowhere in the history of meetings have we seen 2. Content Design such an explosion of so many different formats and applications of 3. Digital Communications new technology. 5. Engagement 6.4. KeySpeaker Hybrid Selection Team Roles and Briefing Microsoft, eBay and Thrivent Financial are just a few of the 7. Security and Data Privacy 8. Security and Data Privacy companies that have realized the value of the hybrid meetings—to 9. Metrics and Reporting increase sales, improve performance and grow attendance. How- - Post-Event ever, only a fraction of meeting professionals take advantage of all - Onsite CHAPTER 3: SUCCESSFUL HYBRID EVENT MODELS (PG 10) that technology has to offer. Many interviewed for MPI’s research - Thrivent Financial - eBay into hybrid events don’t have experience using the model, but those - Nike who do are more likely to exceed objectives. - SAP - SAE - Theater So, we present this How-to Guide, based on author experience, - Sports a survey of 1,794 meeting professionals and delegates and 37 in- - Politics depth interviews with meeting professionals who have conducted -CHAPTER Open Source 4: RESOURCES (PG 11) hybrid events and delegates who have experienced them. This guide gives you the tools you need to implement your own hybrid - Ideas,Definitions Inspiration for Hybrid Events event in two sections: one theoretical, one practical. - HybridUseful Online Event Pre-ProductionArticles Related and to Hybrid Production Events Tools - Remote Audience Engagement Tools Hybrid Meetings: How-To Guide | Page 1 CHAPTER 1: Benefits to Meeting Professionals Introducing Hybrid events create new opportunities for meeting planners to: • Become more involved in the content development, Hybrid Meetings • Develop creativity in designing events, What is a Hybrid Meeting? Hybrid meetings inte- • Concentrate on objectives and strategy, • Learn how to strategically ask questions when selecting grate technology with traditional event practices and applying technology and to create new types of attendee experiences and • Develop additional project management and planning skills. content delivery tools. They include any meeting or event with at least one group of face-to-face Benefits to Onsite Planners participants that digitally connects with partici- venues can expand their client offerings to: pants in another or multiple locations. •Onsite Centralized planners booking who work of conference for conference rooms centers across and other event multiple properties for hybrid meetings, • Centralized audiovisual technology ordering and support across multiple properties, • Videoconference facilities on multiple properties, • Centralized ordering of food and beverage across multiple properties, and cities and • InternetTemporary bandwidth staffing supportsupport. across multiple properties Building Blocks of Hybrid Events ofOne an of event. the greatest For example, advantages instead of ofhybrid having events a single is that venue, they you could allow meeting professionals to reconfigure the building blocks to a single city for a half-day conference, you can invite them to The best hybrid events create unique experi- ahave two-hour four or conference five regional at sites.restaurants Instead in of their flying cities. attendees ences for different types of participants in differ- Technology enables hybrid events to work across time and space. Before getting engaged with the technological options and require- ent places. Combining functionalities of face-to- ments, it’s critical to understand the basic building blocks of hybrid face events and those of virtual meetings into events. hybrid events enables meeting planners to have Spaces. Hybrid attendees aren’t limited to a single room or venue. a much broader spectrum of options to engage They can participate online at the hotel, at a regional site or on the delegates. It’s important to become familiar with beach. Presenters and facilitators can be spread across time and space as well. Here are the most common spaces. the components of hybrid events before you • A hybrid event is a gathering of at least one group of face-to-face think and conceptualize available options. participants that digitally connects with participants in another or multiple locations. Discovering the Benefits of Hybrid Meetings • A virtual event is a gathering of participants in multiple Meetings deliver value when participants do something locations who connect by some form of technology (phone, video, computer). procedure) as a result of having attended. Hybrid events • A face-to-face event is a gathering of individuals in the are(buy no a product/service,different in that sense become from more live efficient,events. They learn give a skill you or same location. opportunities for adding value in the following ways. • A pod event (also referred to as a pod) is a gathering of • Reaching more delegates (face-to-face plus virtual) individuals in one location linked to an event in a separate • Allowing virtual delegates to participate alone location. or in small groups • A studio event is a gathering that includes a space for content • Providing new content delivery and communication production that is distributed to an online or pod audience. options • Connecting multiple events that occur concurrently Audiences. When you link audiences in vastly different locations, or at different times or locations you need to consider their different needs and experiences. Here are • Extending the reach of your message by repurposing the most common audience types. event content • The face-to-face audience of a hybrid event can be small or • Including people who could not otherwise attend large. Its needs are the same as the needs for any face-to-face (busy executives, global attendees) event, but there are new aspects to consider. Will the virtual Attend hybrid events as a virtual participant prior to creating one for your own organization and seek the face-to-face participants pay more to attend. Keep this in mind audience interact with the face-to-face audience? Often advice of peers who are experienced in the medium. to ensure that other elements of the event don’t negatively affect the face-to-face experience. Hybrid Meetings: How-To Guide | Page 2 • The Pod audience experiences two types of events The simplest form of hybrid event takes the content already being simultaneously: the face-to-face meeting and the remote captured and streams it to individuals who are watching sessions experience that they watch streamed. Consider how much online. It’s one-way communication from your event to partici- autonomy each pod has in relation to the event(s) they’re pants that view the event remotely. connected to, whether or not the pods can communicate with other pods or with the main event space, what technology Live Main + virtual participants will produce the most glitch-free experience and what everyone will do in case of technology failure. • Remember that individuals attending online can disconnect when and if they want to. So keep their attention top-of-mind. Configurations. When you move the audience and speakers to different spaces, you can start recombining the building blocks of for hybrid events. your hybrid event. Here are some commonly used configurations Legend space types communication connection = Face to face event = realtime 1 way broadcast stream = realtime 2 way communication Some of your virtual viewers may get together in groups and = Pod event watch the event together. Here, pods “watch” the content in four = on demand broadcast stream groups; each has its own “live event” in other locations. This = near realtime technique is often used when room capacity at live events is insuf- = Studio event travel, and thus gather remotely in pods to have their own “live = Online individual events”ficient, or in whenother youlocations. want to You connect capture groups the essence of people of the who video can’t and audio onsite at the live event and stream it out to the pods. They can watch it live or live with a delay or time-shifted (when it is convenient in their time zone or program). Format Types Traditionally, we have speakers and attendees in the same venue. You have staging and Main + 1 way pods production equipment in place for your general (plenary) sessions. Live Main Event Hybrid Meetings: How-To Guide | Page 3 Today’s technology has made it much more affordable to set up Another hybrid format uses a studio to create and broadcast con- two-way communications between pods and remote sites. This tent. The face-to-face delegates attend in small groups in remote allows attendees to actively contribute to the content and the pods watching the broadcast. These attendees then have the dialogue. Equally important, speakers from one pod can present to chance to ask the speaker questions or give feedback. the live event, or do callouts to the pods to get their perspectives Studio + 2 way pods participants but requires two-way streams from the live event to theon specific pods for topics. both audioThis format and video.
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