0.0 EXECUTIVE SUMMARY ...... 1 1.0 INTRODUCTION ...... 3 What is this report about? ...... 3 The study focuses on the bancassurance product and partnerships strategies of major banking groups… ...... 3 … with coverage of 24 insurance product classes… ...... 3 … and analysis that highlights the insurance providers with the most significant partnerships...... 4 Methodology ...... 4 Survey of banks and other lending institutions ...... 4 Product definitions ...... 6 Accident insurance ...... 6 ATM cash / handbag / mobile (gadget / phone) / wallet insurance ...... 6 ATM cash insurance ...... 6 Handbag insurance ...... 6 Mobile gadget insurance ...... 6 Mobile phone insurance ...... 6 Wallet insurance ...... 7 Card protection insurance ...... 7 Commercial liability insurance ...... 7 Commercial motor insurance ...... 7 Commercial property insurance ...... 7 Creditor insurance ...... 7 Critical illness insurance ...... 8 Health / hospital cash plans ...... 8 Household insurance ...... 8 Identity protection assistance / insurance ...... 8 Income protection insurance ...... 9 Investment-related life insurance ...... 9 Unit-linked and not-unit-linked insurance ...... 9 Medical expenses insurance ...... 9 Personal motor insurance ...... 9 Professional indemnity insurance ...... 9 Retirement savings ...... 10 Risk life insurance ...... 10 Trade credit insurance ...... 10 Travel insurance ...... 10 Other commercial non-life insurance ...... 10 Operating model definitions ...... 10 Weighted provider share of partnerships ...... 11 Abbreviations and exchange rates ...... 11 PartnerBASE ...... 12 Finaccord ...... 12 Numerous other multi-country studies about bancassurance are also available from Finaccord ...... 12 2.0 GROUP STRATEGY OVERVIEW ...... 14

BANCASSURANCE IN EUROPE: PRODUCT AND PARTNERSHIP STRATEGIES OF THE REGION’S TOP 150 RETAIL BANKING GROUPS

Introduction ...... 14 Captive and joint venture underwriters...... 14 Over 80 of the 150 banking groups own at least one captive or joint venture underwriter… ...... 14 … although several have had to divest their insurance interests in recent years ...... 14 Insurers belonging to banking groups in scope secured over EUR 200 billion in premiums in 2016…...... 15 … with those belonging to BNP Paribas and Crédit Agricole the largest by some distance ...... 18 Over 30 insurance groups have established joint ventures with banks in Europe ...... 18 Strategic partnerships ...... 20 35 out of the 150 banking groups are classifiable as having strategic bancassurance partnerships ...... 20 Among insurers, AXA, Caser and Munich Re hold the most such relationships ...... 21 All partnerships ...... 23 AXA, BNP Paribas Cardif and Generali hold the most ties of any type among the 150 banking groups ...... 23 Provision rates of insurance products via banks ...... 25 Overview ...... 25 Creditor and household insurance policies are most commonly on offer from the banks investigated ...... 25 Around a quarter of banks have developed a commercial lines offering for business customers ...... 25 Over 30% of banking entities surveyed are distributors of investment-related life insurance ...... 25 Critical illness insurance ...... 27 Where available (which is quite rarely), critical illness policies usually cover multiple serious ailments ...... 27 ATM cash / handbag / mobile / wallet insurance ...... 27 Almost 20% of banks researched have developed policies that cover personal possessions ...... 27 3.0 GROUP STRATEGY ANALYSIS (in interactive Excel PartnerBASE) Abanka ABN AMRO Addiko Bank AIB Group AK BARS Bank Akbank Alfa Banking Group Alior Bank Alpha Bank Group American Express AnaCap Financial Partners Anadolubank Argenta Group B&N Bank Banca Mediolanum Banca Transilvania Banco Sabadell Banesco Bank Asya Bank of Ireland Banka Citadele Bankia Banque et Caisse d'Épargne de l'État Banque Française Mutualiste Barclays Basler Kantonalbank BAWAG PSK BayernLB BBVA

BANCASSURANCE IN EUROPE: PRODUCT AND PARTNERSHIP STRATEGIES OF THE REGION’S TOP 150 RETAIL BANKING GROUPS

Belfius BMN BNP Paribas BPI Burgan Bank CEC Bank Chenavari Citigroup Clientis Commerzbank Cornèr Banca Coventry Building Society Crédit Agricole Crédit Mutuel Credit Suisse Group CYBG Danske Bank De Volksbank Deutsche Bank DNB Drei Banken Gruppe Eika Gruppen Erste Group Eurobank Ergasias FiBA Group Fibank First Ukrainian International Bank GarantiBank Gazprombank Groupe BPCE Grupo Caja Rural Grupo CGD Gruppo Banca Carige Gruppo Banca Sella Gruppo BPER Gruppo BPM Gruppo Credem Halkbank Hamburger Sparkasse Handelsbanken HSBC IberCaja Banco IBL Banca Ikano Bank ING Group International Personal Finance Intesa Sanpaolo İşbank Jyske Bank KBC Group

BANCASSURANCE IN EUROPE: PRODUCT AND PARTNERSHIP STRATEGIES OF THE REGION’S TOP 150 RETAIL BANKING GROUPS

Komercijalna Banka Kuwait Finance House La Banque Postale La Caixa Laboral Kutxa Landesbank Baden-Württemberg Landesbank Berlin Leeds Building Society Liberbank Lloyds Banking Group MedMera Bank Migrosbank Millennium BCP Monte dei Paschi di Siena Montepio National Bank of Greece Nationwide Building Society NLB Group Noble Bank Nordea Group Nova KBM Group NOVO BANCO Nykredit Oney Banque Accord OP Financial Group Oschadbank Otkritie Holding OTP Group Permanent TSB Group Piraeus Bank PKO Bank Polski Postfinance Poštová Banka PPF Group PrivatBank Rabobank Raiffeisen Bankengruppe Raiffeisen Switzerland RBS Group Renaissance Credit Russian Agricultural Bank Russian Standard Bank S-Group Säästöpankki Santander Sberbank SEB Group Šiaulių Bankas Skipton Building Society SKOK

BANCASSURANCE IN EUROPE: PRODUCT AND PARTNERSHIP STRATEGIES OF THE REGION’S TOP 150 RETAIL BANKING GROUPS

Société Générale SpareBank 1 Gruppen Sparkasse KölnBonn Swedbank TCS Group The Co-operative Bank Turkish Bank Group UBI Banca UBS Ukrgasbank Unicaja UniCredit UralSib VakıfBank Virgin Money Volksbank Gruppe VTB Group Wüstenrot & Württembergische Yorkshire Building Society Ziraatbank Zürcher Kantonalbank

BANCASSURANCE IN EUROPE: PRODUCT AND PARTNERSHIP STRATEGIES OF THE REGION’S TOP 150 RETAIL BANKING GROUPS LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY ...... 1 AXA, BNP Paribas Cardif and Generali hold the most bancassurance partnerships among the 150 retail banking groups researched ...... 2 1.0 INTRODUCTION ...... 3 Retail banking operations researched in Europe segmented by country and banking group, 2017 ...... 5 2.0 GROUP STRATEGY OVERVIEW ...... 14 150 banking groups in Europe segmented between those with captive underwriters, those with joint venture underwriters and those with both captive and joint venture underwriters, 2017 ...... 15 Ranking of banking groups in Europe by value of premiums of captive and joint venture underwriters, 2016 ...... 16 Ranking of banking groups in Europe by value of premiums of captive and joint venture underwriters, 2016 (cont.) ...... 17 Ranking of insurance groups by number of bancassurance joint ventures with 150 banking groups in Europe, 2017 ...... 19 150 banking groups in Europe segmented between those with and those without one or more strategic insurance partners, 2017 ...... 20 Unweighted provider share of strategic bancassurance partnerships among 150 banking groups in Europe, 2017 ...... 21 List of banking groups with one or more strategic insurance partners in Europe, 2017 ...... 22 Top 34 insurance groups ranked by total number of bancassurance partnerships among 150 banking groups in Europe, 2017 ...... 24 Unweighted provision rates for 24 insurance product types offered across country-specific operations of 150 banking groups in Europe, 2017 ...... 26 Critical illness insurance offered across country-specific operations of 150 banking groups in Europe segmented by type of cover, 2017 ...... 27 ATM cash / handbag / mobile / wallet insurance offered across country-specific operations of 150 banking groups in Europe segmented by type of cover, 2017 ...... 28 3.0 GROUP STRATEGY ANALYSIS (in interactive Excel PartnerBASE) Abanka: overview of banking operations and summary of bancassurance strategy, 2017 Abanka: overview of bancassurance products offered, 2017 Abanka: unweighted and weighted provider share of bancassurance partnerships, 2017 ABN AMRO: overview of banking operations and summary of bancassurance strategy, 2017 ABN AMRO: overview of bancassurance products offered, 2017 ABN AMRO: unweighted and weighted provider share of bancassurance partnerships, 2017 Addiko Bank: overview of banking operations and summary of bancassurance strategy, 2017 Addiko Bank: overview of bancassurance products offered, 2017 Addiko Bank: unweighted and weighted provider share of bancassurance partnerships, 2017 AIB Group: overview of banking operations and summary of bancassurance strategy, 2017 AIB Group: overview of bancassurance products offered, 2017 AIB Group: unweighted and weighted provider share of bancassurance partnerships, 2017 AK BARS Bank: overview of banking operations and summary of bancassurance strategy, 2017 AK BARS Bank: overview of bancassurance products offered, 2017 AK BARS Bank: unweighted and weighted provider share of bancassurance partnerships, 2017 Akbank: overview of banking operations and summary of bancassurance strategy, 2017 Akbank: overview of bancassurance products offered, 2017 Akbank: unweighted and weighted provider share of bancassurance partnerships, 2017 Alfa Banking Group: overview of banking operations and summary of bancassurance strategy, 2017 Alfa Banking Group: overview of bancassurance products offered, 2017 Alfa Banking Group: unweighted and weighted provider share of bancassurance partnerships, 2017

BANCASSURANCE IN EUROPE: PRODUCT AND PARTNERSHIP STRATEGIES OF THE REGION’S TOP 150 RETAIL BANKING GROUPS

Alior Bank: overview of banking operations and summary of bancassurance strategy, 2017 Alior Bank: overview of bancassurance products offered, 2017 Alior Bank: unweighted and weighted provider share of bancassurance partnerships, 2017 Alpha Bank Group: overview of banking operations and summary of bancassurance strategy, 2017 Alpha Bank Group: overview of bancassurance products offered, 2017 Alpha Bank Group: unweighted and weighted provider share of bancassurance partnerships, 2017 American Express: overview of banking operations and summary of bancassurance strategy, 2017 American Express: overview of bancassurance products offered, 2017 American Express: unweighted and weighted provider share of bancassurance partnerships, 2017 AnaCap Financial Partners: overview of banking operations and summary of bancassurance strategy, 2017 AnaCap Financial Partners: overview of bancassurance products offered, 2017 AnaCap Financial Partners: unweighted and weighted provider share of bancassurance partnerships, 2017 Anadolubank: overview of banking operations and summary of bancassurance strategy, 2017 Anadolubank: overview of bancassurance products offered, 2017 Anadolubank: unweighted and weighted provider share of bancassurance partnerships, 2017 Argenta Group: overview of banking operations and summary of bancassurance strategy, 2017 Argenta Group: overview of bancassurance products offered, 2017 Argenta Group: unweighted and weighted provider share of bancassurance partnerships, 2017 B&N Bank: overview of banking operations and summary of bancassurance strategy, 2017 B&N Bank: overview of bancassurance products offered, 2017 B&N Bank: unweighted and weighted provider share of bancassurance partnerships, 2017 Banca Mediolanum: overview of banking operations and summary of bancassurance strategy, 2017 Banca Mediolanum: overview of bancassurance products offered, 2017 Banca Mediolanum: unweighted and weighted provider share of bancassurance partnerships, 2017 Banca Transilvania: overview of banking operations and summary of bancassurance strategy, 2017 Banca Transilvania: overview of bancassurance products offered, 2017 Banca Transilvania: unweighted and weighted provider share of bancassurance partnerships, 2017 Banco Sabadell: overview of banking operations and summary of bancassurance strategy, 2017 Banco Sabadell: overview of bancassurance products offered, 2017 Banco Sabadell: unweighted and weighted provider share of bancassurance partnerships, 2017 Banesco: overview of banking operations and summary of bancassurance strategy, 2017 Banesco: overview of bancassurance products offered, 2017 Banesco: unweighted and weighted provider share of bancassurance partnerships, 2017 Bank Asya: overview of banking operations and summary of bancassurance strategy, 2017 Bank Asya: overview of bancassurance products offered, 2017 Bank Asya: unweighted and weighted provider share of bancassurance partnerships, 2017 Bank of Ireland: overview of banking operations and summary of bancassurance strategy, 2017 Bank of Ireland: overview of bancassurance products offered, 2017 Bank of Ireland: unweighted and weighted provider share of bancassurance partnerships, 2017 Banka Citadele: overview of banking operations and summary of bancassurance strategy, 2017 Banka Citadele: overview of bancassurance products offered, 2017 Banka Citadele: unweighted and weighted provider share of bancassurance partnerships, 2017 Bankia: overview of banking operations and summary of bancassurance strategy, 2017 Bankia: overview of bancassurance products offered, 2017 Bankia: unweighted and weighted provider share of bancassurance partnerships, 2017 Banque et Caisse d'Épargne de l'État: overview of banking operations and summary of bancassurance strategy, 2017 Banque et Caisse d'Épargne de l'État: overview of bancassurance products offered, 2017 Banque et Caisse d'Épargne de l'État: unweighted and weighted provider share of bancassurance partnerships, 2017 Banque Française Mutualiste: overview of banking operations and summary of bancassurance strategy, 2017 Banque Française Mutualiste: overview of bancassurance products offered, 2017 Banque Française Mutualiste: unweighted and weighted provider share of bancassurance partnerships, 2017 Barclays: overview of banking operations and summary of bancassurance strategy, 2017 Barclays: overview of bancassurance products offered, 2017 Barclays: unweighted and weighted provider share of bancassurance partnerships, 2017 Basler Kantonalbank: overview of banking operations and summary of bancassurance strategy, 2017 Basler Kantonalbank: overview of bancassurance products offered, 2017

BANCASSURANCE IN EUROPE: PRODUCT AND PARTNERSHIP STRATEGIES OF THE REGION’S TOP 150 RETAIL BANKING GROUPS

Basler Kantonalbank: unweighted and weighted provider share of bancassurance partnerships, 2017 BAWAG PSK: overview of banking operations and summary of bancassurance strategy, 2017 BAWAG PSK: overview of bancassurance products offered, 2017 BAWAG PSK: unweighted and weighted provider share of bancassurance partnerships, 2017 BayernLB: overview of banking operations and summary of bancassurance strategy, 2017 BayernLB: overview of bancassurance products offered, 2017 BayernLB: unweighted and weighted provider share of bancassurance partnerships, 2017 BBVA: overview of banking operations and summary of bancassurance strategy, 2017 BBVA: overview of bancassurance products offered, 2017 BBVA: unweighted and weighted provider share of bancassurance partnerships, 2017 Belfius: overview of banking operations and summary of bancassurance strategy, 2017 Belfius: overview of bancassurance products offered, 2017 Belfius: unweighted and weighted provider share of bancassurance partnerships, 2017 BMN: overview of banking operations and summary of bancassurance strategy, 2017 BMN: overview of bancassurance products offered, 2017 BMN: unweighted and weighted provider share of bancassurance partnerships, 2017 BNP Paribas: overview of banking operations and summary of bancassurance strategy, 2017 BNP Paribas: overview of bancassurance products offered, 2017 BNP Paribas: unweighted and weighted provider share of bancassurance partnerships, 2017 BPI: overview of banking operations and summary of bancassurance strategy, 2017 BPI: overview of bancassurance products offered, 2017 BPI: unweighted and weighted provider share of bancassurance partnerships, 2017 Burgan Bank: overview of banking operations and summary of bancassurance strategy, 2017 Burgan Bank: overview of bancassurance products offered, 2017 Burgan Bank: unweighted and weighted provider share of bancassurance partnerships, 2017 CEC Bank: overview of banking operations and summary of bancassurance strategy, 2017 CEC Bank: overview of bancassurance products offered, 2017 CEC Bank: unweighted and weighted provider share of bancassurance partnerships, 2017 Chenavari: overview of banking operations and summary of bancassurance strategy, 2017 Chenavari: overview of bancassurance products offered, 2017 Chenavari: unweighted and weighted provider share of bancassurance partnerships, 2017 Citigroup: overview of banking operations and summary of bancassurance strategy, 2017 Citigroup: overview of bancassurance products offered, 2017 Citigroup: unweighted and weighted provider share of bancassurance partnerships, 2017 Clientis: overview of banking operations and summary of bancassurance strategy, 2017 Clientis: overview of bancassurance products offered, 2017 Clientis: unweighted and weighted provider share of bancassurance partnerships, 2017 Commerzbank: overview of banking operations and summary of bancassurance strategy, 2017 Commerzbank: overview of bancassurance products offered, 2017 Commerzbank: unweighted and weighted provider share of bancassurance partnerships, 2017 Cornèr Banca: overview of banking operations and summary of bancassurance strategy, 2017 Cornèr Banca: overview of bancassurance products offered, 2017 Cornèr Banca: unweighted and weighted provider share of bancassurance partnerships, 2017 Coventry Building Society: overview of banking operations and summary of bancassurance strategy, 2017 Coventry Building Society: overview of bancassurance products offered, 2017 Coventry Building Society: unweighted and weighted provider share of bancassurance partnerships, 2017 Crédit Agricole: overview of banking operations and summary of bancassurance strategy, 2017 Crédit Agricole: overview of bancassurance products offered, 2017 Crédit Agricole: unweighted and weighted provider share of bancassurance partnerships, 2017 Crédit Mutuel: overview of banking operations and summary of bancassurance strategy, 2017 Crédit Mutuel: overview of bancassurance products offered, 2017 Crédit Mutuel: unweighted and weighted provider share of bancassurance partnerships, 2017 Credit Suisse Group: overview of banking operations and summary of bancassurance strategy, 2017 Credit Suisse Group: overview of bancassurance products offered, 2017 Credit Suisse Group: unweighted and weighted provider share of bancassurance partnerships, 2017 CYBG: overview of banking operations and summary of bancassurance strategy, 2017

BANCASSURANCE IN EUROPE: PRODUCT AND PARTNERSHIP STRATEGIES OF THE REGION’S TOP 150 RETAIL BANKING GROUPS

CYBG: overview of bancassurance products offered, 2017 CYBG: unweighted and weighted provider share of bancassurance partnerships, 2017 Danske Bank: overview of banking operations and summary of bancassurance strategy, 2017 Danske Bank: overview of bancassurance products offered, 2017 Danske Bank: unweighted and weighted provider share of bancassurance partnerships, 2017 De Volksbank: overview of banking operations and summary of bancassurance strategy, 2017 De Volksbank: overview of bancassurance products offered, 2017 De Volksbank: unweighted and weighted provider share of bancassurance partnerships, 2017 Deutsche Bank: overview of banking operations and summary of bancassurance strategy, 2017 Deutsche Bank: overview of bancassurance products offered, 2017 Deutsche Bank: unweighted and weighted provider share of bancassurance partnerships, 2017 DNB: overview of banking operations and summary of bancassurance strategy, 2017 DNB: overview of bancassurance products offered, 2017 DNB: unweighted and weighted provider share of bancassurance partnerships, 2017 Drei Banken Gruppe: overview of banking operations and summary of bancassurance strategy, 2017 Drei Banken Gruppe: overview of bancassurance products offered, 2017 Drei Banken Gruppe: unweighted and weighted provider share of bancassurance partnerships, 2017 Eika Gruppen: overview of banking operations and summary of bancassurance strategy, 2017 Eika Gruppen: overview of bancassurance products offered, 2017 Eika Gruppen: unweighted and weighted provider share of bancassurance partnerships, 2017 Erste Group: overview of banking operations and summary of bancassurance strategy, 2017 Erste Group: overview of bancassurance products offered, 2017 Erste Group: unweighted and weighted provider share of bancassurance partnerships, 2017 Eurobank Ergasias: overview of banking operations and summary of bancassurance strategy, 2017 Eurobank Ergasias: overview of bancassurance products offered, 2017 Eurobank Ergasias: unweighted and weighted provider share of bancassurance partnerships, 2017 FiBA Group: overview of banking operations and summary of bancassurance strategy, 2017 FiBA Group: overview of bancassurance products offered, 2017 FiBA Group: unweighted and weighted provider share of bancassurance partnerships, 2017 Fibank: overview of banking operations and summary of bancassurance strategy, 2017 Fibank: overview of bancassurance products offered, 2017 Fibank: unweighted and weighted provider share of bancassurance partnerships, 2017 First Ukrainian International Bank: overview of banking operations and summary of bancassurance strategy, 2017 First Ukrainian International Bank: overview of bancassurance products offered, 2017 First Ukrainian International Bank: unweighted and weighted provider share of bancassurance partnerships, 2017 GarantiBank: overview of banking operations and summary of bancassurance strategy, 2017 GarantiBank: overview of bancassurance products offered, 2017 GarantiBank: unweighted and weighted provider share of bancassurance partnerships, 2017 Gazprombank: overview of banking operations and summary of bancassurance strategy, 2017 Gazprombank: overview of bancassurance products offered, 2017 Gazprombank: unweighted and weighted provider share of bancassurance partnerships, 2017 Groupe BPCE: overview of banking operations and summary of bancassurance strategy, 2017 Groupe BPCE: overview of bancassurance products offered, 2017 Groupe BPCE: unweighted and weighted provider share of bancassurance partnerships, 2017 Grupo Caja Rural: overview of banking operations and summary of bancassurance strategy, 2017 Grupo Caja Rural: overview of bancassurance products offered, 2017 Grupo Caja Rural: unweighted and weighted provider share of bancassurance partnerships, 2017 Grupo CGD: overview of banking operations and summary of bancassurance strategy, 2017 Grupo CGD: overview of bancassurance products offered, 2017 Grupo CGD: unweighted and weighted provider share of bancassurance partnerships, 2017 Gruppo Banca Carige: overview of banking operations and summary of bancassurance strategy, 2017 Gruppo Banca Carige: overview of bancassurance products offered, 2017 Gruppo Banca Carige: unweighted and weighted provider share of bancassurance partnerships, 2017 Gruppo Banca Sella: overview of banking operations and summary of bancassurance strategy, 2017 Gruppo Banca Sella: overview of bancassurance products offered, 2017 Gruppo Banca Sella: unweighted and weighted provider share of bancassurance partnerships, 2017

BANCASSURANCE IN EUROPE: PRODUCT AND PARTNERSHIP STRATEGIES OF THE REGION’S TOP 150 RETAIL BANKING GROUPS

Gruppo BPER: overview of banking operations and summary of bancassurance strategy, 2017 Gruppo BPER: overview of bancassurance products offered, 2017 Gruppo BPER: unweighted and weighted provider share of bancassurance partnerships, 2017 Gruppo BPM: overview of banking operations and summary of bancassurance strategy, 2017 Gruppo BPM: overview of bancassurance products offered, 2017 Gruppo BPM: unweighted and weighted provider share of bancassurance partnerships, 2017 Gruppo Credem: overview of banking operations and summary of bancassurance strategy, 2017 Gruppo Credem: overview of bancassurance products offered, 2017 Gruppo Credem: unweighted and weighted provider share of bancassurance partnerships, 2017 Halkbank: overview of banking operations and summary of bancassurance strategy, 2017 Halkbank: overview of bancassurance products offered, 2017 Halkbank: unweighted and weighted provider share of bancassurance partnerships, 2017 Hamburger Sparkasse: overview of banking operations and summary of bancassurance strategy, 2017 Hamburger Sparkasse: overview of bancassurance products offered, 2017 Hamburger Sparkasse: unweighted and weighted provider share of bancassurance partnerships, 2017 Handelsbanken: overview of banking operations and summary of bancassurance strategy, 2017 Handelsbanken: overview of bancassurance products offered, 2017 Handelsbanken: unweighted and weighted provider share of bancassurance partnerships, 2017 HSBC: overview of banking operations and summary of bancassurance strategy, 2017 HSBC: overview of bancassurance products offered, 2017 HSBC: unweighted and weighted provider share of bancassurance partnerships, 2017 IberCaja Banco: overview of banking operations and summary of bancassurance strategy, 2017 IberCaja Banco: overview of bancassurance products offered, 2017 IberCaja Banco: unweighted and weighted provider share of bancassurance partnerships, 2017 IBL Banca: overview of banking operations and summary of bancassurance strategy, 2017 IBL Banca: overview of bancassurance products offered, 2017 IBL Banca: unweighted and weighted provider share of bancassurance partnerships, 2017 Ikano Bank: overview of banking operations and summary of bancassurance strategy, 2017 Ikano Bank: overview of bancassurance products offered, 2017 Ikano Bank: unweighted and weighted provider share of bancassurance partnerships, 2017 ING Group: overview of banking operations and summary of bancassurance strategy, 2017 ING Group: overview of bancassurance products offered, 2017 ING Group: unweighted and weighted provider share of bancassurance partnerships, 2017 International Personal Finance: overview of banking operations and summary of bancassurance strategy, 2017 International Personal Finance: overview of bancassurance products offered, 2017 International Personal Finance: unweighted and weighted provider share of bancassurance partnerships, 2017 Intesa Sanpaolo: overview of banking operations and summary of bancassurance strategy, 2017 Intesa Sanpaolo: overview of bancassurance products offered, 2017 Intesa Sanpaolo: unweighted and weighted provider share of bancassurance partnerships, 2017 İşbank: overview of banking operations and summary of bancassurance strategy, 2017 İşbank: overview of bancassurance products offered, 2017 İşbank: unweighted and weighted provider share of bancassurance partnerships, 2017 Jyske Bank: overview of banking operations and summary of bancassurance strategy, 2017 Jyske Bank: overview of bancassurance products offered, 2017 Jyske Bank: unweighted and weighted provider share of bancassurance partnerships, 2017 KBC Group: overview of banking operations and summary of bancassurance strategy, 2017 KBC Group: overview of bancassurance products offered, 2017 KBC Group: unweighted and weighted provider share of bancassurance partnerships, 2017 Komercijalna Banka: overview of banking operations and summary of bancassurance strategy, 2017 Komercijalna Banka: overview of bancassurance products offered, 2017 Komercijalna Banka: unweighted and weighted provider share of bancassurance partnerships, 2017 Kuwait Finance House: overview of banking operations and summary of bancassurance strategy, 2017 Kuwait Finance House: overview of bancassurance products offered, 2017 Kuwait Finance House: unweighted and weighted provider share of bancassurance partnerships, 2017 La Banque Postale: overview of banking operations and summary of bancassurance strategy, 2017 La Banque Postale: overview of bancassurance products offered, 2017

BANCASSURANCE IN EUROPE: PRODUCT AND PARTNERSHIP STRATEGIES OF THE REGION’S TOP 150 RETAIL BANKING GROUPS

La Banque Postale: unweighted and weighted provider share of bancassurance partnerships, 2017 La Caixa: overview of banking operations and summary of bancassurance strategy, 2017 La Caixa: overview of bancassurance products offered, 2017 La Caixa: unweighted and weighted provider share of bancassurance partnerships, 2017 Laboral Kutxa: overview of banking operations and summary of bancassurance strategy, 2017 Laboral Kutxa: overview of bancassurance products offered, 2017 Laboral Kutxa: unweighted and weighted provider share of bancassurance partnerships, 2017 Landesbank Baden-Württemberg: overview of banking operations and summary of bancassurance strategy, 2017 Landesbank Baden-Württemberg: overview of bancassurance products offered, 2017 Landesbank Baden-Württemberg: unweighted and weighted provider share of bancassurance partnerships, 2017 Landesbank Berlin: overview of banking operations and summary of bancassurance strategy, 2017 Landesbank Berlin: overview of bancassurance products offered, 2017 Landesbank Berlin: unweighted and weighted provider share of bancassurance partnerships, 2017 Leeds Building Society: overview of banking operations and summary of bancassurance strategy, 2017 Leeds Building Society: overview of bancassurance products offered, 2017 Leeds Building Society: unweighted and weighted provider share of bancassurance partnerships, 2017 Liberbank: overview of banking operations and summary of bancassurance strategy, 2017 Liberbank: overview of bancassurance products offered, 2017 Liberbank: unweighted and weighted provider share of bancassurance partnerships, 2017 Lloyds Banking Group: overview of banking operations and summary of bancassurance strategy, 2017 Lloyds Banking Group: overview of bancassurance products offered, 2017 Lloyds Banking Group: unweighted and weighted provider share of bancassurance partnerships, 2017 MedMera Bank: overview of banking operations and summary of bancassurance strategy, 2017 MedMera Bank: overview of bancassurance products offered, 2017 MedMera Bank: unweighted and weighted provider share of bancassurance partnerships, 2017 Migrosbank: overview of banking operations and summary of bancassurance strategy, 2017 Migrosbank: overview of bancassurance products offered, 2017 Migrosbank: unweighted and weighted provider share of bancassurance partnerships, 2017 Millennium BCP: overview of banking operations and summary of bancassurance strategy, 2017 Millennium BCP: overview of bancassurance products offered, 2017 Millennium BCP: unweighted and weighted provider share of bancassurance partnerships, 2017 Monte dei Paschi di Siena: overview of banking operations and summary of bancassurance strategy, 2017 Monte dei Paschi di Siena: overview of bancassurance products offered, 2017 Monte dei Paschi di Siena: unweighted and weighted provider share of bancassurance partnerships, 2017 Montepio: overview of banking operations and summary of bancassurance strategy, 2017 Montepio: overview of bancassurance products offered, 2017 Montepio: unweighted and weighted provider share of bancassurance partnerships, 2017 National Bank of Greece: overview of banking operations and summary of bancassurance strategy, 2017 National Bank of Greece: overview of bancassurance products offered, 2017 National Bank of Greece: unweighted and weighted provider share of bancassurance partnerships, 2017 Nationwide Building Society: overview of banking operations and summary of bancassurance strategy, 2017 Nationwide Building Society: overview of bancassurance products offered, 2017 Nationwide Building Society: unweighted and weighted provider share of bancassurance partnerships, 2017 NLB Group: overview of banking operations and summary of bancassurance strategy, 2017 NLB Group: overview of bancassurance products offered, 2017 NLB Group: unweighted and weighted provider share of bancassurance partnerships, 2017 Noble Bank: overview of banking operations and summary of bancassurance strategy, 2017 Noble Bank: overview of bancassurance products offered, 2017 Noble Bank: unweighted and weighted provider share of bancassurance partnerships, 2017 Nordea Group: overview of banking operations and summary of bancassurance strategy, 2017 Nordea Group: overview of bancassurance products offered, 2017 Nordea Group: unweighted and weighted provider share of bancassurance partnerships, 2017 Nova KBM Group: overview of banking operations and summary of bancassurance strategy, 2017 Nova KBM Group: overview of bancassurance products offered, 2017 Nova KBM Group: unweighted and weighted provider share of bancassurance partnerships, 2017 NOVO BANCO: overview of banking operations and summary of bancassurance strategy, 2017

BANCASSURANCE IN EUROPE: PRODUCT AND PARTNERSHIP STRATEGIES OF THE REGION’S TOP 150 RETAIL BANKING GROUPS

NOVO BANCO: overview of bancassurance products offered, 2017 NOVO BANCO: unweighted and weighted provider share of bancassurance partnerships, 2017 Nykredit: overview of banking operations and summary of bancassurance strategy, 2017 Nykredit: overview of bancassurance products offered, 2017 Nykredit: unweighted and weighted provider share of bancassurance partnerships, 2017 Oney Banque Accord: overview of banking operations and summary of bancassurance strategy, 2017 Oney Banque Accord: overview of bancassurance products offered, 2017 Oney Banque Accord: unweighted and weighted provider share of bancassurance partnerships, 2017 OP Financial Group: overview of banking operations and summary of bancassurance strategy, 2017 OP Financial Group: overview of bancassurance products offered, 2017 OP Financial Group: unweighted and weighted provider share of bancassurance partnerships, 2017 Oschadbank: overview of banking operations and summary of bancassurance strategy, 2017 Oschadbank: overview of bancassurance products offered, 2017 Oschadbank: unweighted and weighted provider share of bancassurance partnerships, 2017 Otkritie Holding: overview of banking operations and summary of bancassurance strategy, 2017 Otkritie Holding: overview of bancassurance products offered, 2017 Otkritie Holding: unweighted and weighted provider share of bancassurance partnerships, 2017 OTP Group: overview of banking operations and summary of bancassurance strategy, 2017 OTP Group: overview of bancassurance products offered, 2017 OTP Group: unweighted and weighted provider share of bancassurance partnerships, 2017 Permanent TSB Group: overview of banking operations and summary of bancassurance strategy, 2017 Permanent TSB Group: overview of bancassurance products offered, 2017 Permanent TSB Group: unweighted and weighted provider share of bancassurance partnerships, 2017 Piraeus Bank: overview of banking operations and summary of bancassurance strategy, 2017 Piraeus Bank: overview of bancassurance products offered, 2017 Piraeus Bank: unweighted and weighted provider share of bancassurance partnerships, 2017 PKO Bank Polski: overview of banking operations and summary of bancassurance strategy, 2017 PKO Bank Polski: overview of bancassurance products offered, 2017 PKO Bank Polski: unweighted and weighted provider share of bancassurance partnerships, 2017 Postfinance: overview of banking operations and summary of bancassurance strategy, 2017 Postfinance: overview of bancassurance products offered, 2017 Postfinance: unweighted and weighted provider share of bancassurance partnerships, 2017 Poštová Banka: overview of banking operations and summary of bancassurance strategy, 2017 Poštová Banka: overview of bancassurance products offered, 2017 Poštová Banka: unweighted and weighted provider share of bancassurance partnerships, 2017 PPF Group: overview of banking operations and summary of bancassurance strategy, 2017 PPF Group: overview of bancassurance products offered, 2017 PPF Group: unweighted and weighted provider share of bancassurance partnerships, 2017 PrivatBank: overview of banking operations and summary of bancassurance strategy, 2017 PrivatBank: overview of bancassurance products offered, 2017 PrivatBank: unweighted and weighted provider share of bancassurance partnerships, 2017 Rabobank: overview of banking operations and summary of bancassurance strategy, 2017 Rabobank: overview of bancassurance products offered, 2017 Rabobank: unweighted and weighted provider share of bancassurance partnerships, 2017 Raiffeisen Bankengruppe: overview of banking operations and summary of bancassurance strategy, 2017 Raiffeisen Bankengruppe: overview of bancassurance products offered, 2017 Raiffeisen Bankengruppe: unweighted and weighted provider share of bancassurance partnerships, 2017 Raiffeisen Switzerland: overview of banking operations and summary of bancassurance strategy, 2017 Raiffeisen Switzerland: overview of bancassurance products offered, 2017 Raiffeisen Switzerland: unweighted and weighted provider share of bancassurance partnerships, 2017 RBS Group: overview of banking operations and summary of bancassurance strategy, 2017 RBS Group: overview of bancassurance products offered, 2017 RBS Group: unweighted and weighted provider share of bancassurance partnerships, 2017 Renaissance Credit: overview of banking operations and summary of bancassurance strategy, 2017 Renaissance Credit: overview of bancassurance products offered, 2017 Renaissance Credit: unweighted and weighted provider share of bancassurance partnerships, 2017

BANCASSURANCE IN EUROPE: PRODUCT AND PARTNERSHIP STRATEGIES OF THE REGION’S TOP 150 RETAIL BANKING GROUPS

Russian Agricultural Bank: overview of banking operations and summary of bancassurance strategy, 2017 Russian Agricultural Bank: overview of bancassurance products offered, 2017 Russian Agricultural Bank: unweighted and weighted provider share of bancassurance partnerships, 2017 Russian Standard Bank: overview of banking operations and summary of bancassurance strategy, 2017 Russian Standard Bank: overview of bancassurance products offered, 2017 Russian Standard Bank: unweighted and weighted provider share of bancassurance partnerships, 2017 Säästöpankki: overview of banking operations and summary of bancassurance strategy, 2017 Säästöpankki: overview of bancassurance products offered, 2017 Säästöpankki: unweighted and weighted provider share of bancassurance partnerships, 2017 Santander: overview of banking operations and summary of bancassurance strategy, 2017 Santander: overview of bancassurance products offered, 2017 Santander: unweighted and weighted provider share of bancassurance partnerships, 2017 Sberbank: overview of banking operations and summary of bancassurance strategy, 2017 Sberbank: overview of bancassurance products offered, 2017 Sberbank: unweighted and weighted provider share of bancassurance partnerships, 2017 SEB Group: overview of banking operations and summary of bancassurance strategy, 2017 SEB Group: overview of bancassurance products offered, 2017 SEB Group: unweighted and weighted provider share of bancassurance partnerships, 2017 S-Group: overview of banking operations and summary of bancassurance strategy, 2017 S-Group: overview of bancassurance products offered, 2017 S-Group: unweighted and weighted provider share of bancassurance partnerships, 2017 Šiaulių Bankas: overview of banking operations and summary of bancassurance strategy, 2017 Šiaulių Bankas: overview of bancassurance products offered, 2017 Šiaulių Bankas: unweighted and weighted provider share of bancassurance partnerships, 2017 Skipton Building Society: overview of banking operations and summary of bancassurance strategy, 2017 Skipton Building Society: overview of bancassurance products offered, 2017 Skipton Building Society: unweighted and weighted provider share of bancassurance partnerships, 2017 SKOK: overview of banking operations and summary of bancassurance strategy, 2017 SKOK: overview of bancassurance products offered, 2017 SKOK: unweighted and weighted provider share of bancassurance partnerships, 2017 Société Générale: overview of banking operations and summary of bancassurance strategy, 2017 Société Générale: overview of bancassurance products offered, 2017 Société Générale: unweighted and weighted provider share of bancassurance partnerships, 2017 SpareBank 1 Gruppen: overview of banking operations and summary of bancassurance strategy, 2017 SpareBank 1 Gruppen: overview of bancassurance products offered, 2017 SpareBank 1 Gruppen: unweighted and weighted provider share of bancassurance partnerships, 2017 Sparkasse KölnBonn: overview of banking operations and summary of bancassurance strategy, 2017 Sparkasse KölnBonn: overview of bancassurance products offered, 2017 Sparkasse KölnBonn: unweighted and weighted provider share of bancassurance partnerships, 2017 Swedbank: overview of banking operations and summary of bancassurance strategy, 2017 Swedbank: overview of bancassurance products offered, 2017 Swedbank: unweighted and weighted provider share of bancassurance partnerships, 2017 TCS Group: overview of banking operations and summary of bancassurance strategy, 2017 TCS Group: overview of bancassurance products offered, 2017 TCS Group: unweighted and weighted provider share of bancassurance partnerships, 2017 The Co-operative Bank: overview of banking operations and summary of bancassurance strategy, 2017 The Co-operative Bank: overview of bancassurance products offered, 2017 The Co-operative Bank: unweighted and weighted provider share of bancassurance partnerships, 2017 Turkish Bank Group: overview of banking operations and summary of bancassurance strategy, 2017 Turkish Bank Group: overview of bancassurance products offered, 2017 Turkish Bank Group: unweighted and weighted provider share of bancassurance partnerships, 2017 UBI Banca: overview of banking operations and summary of bancassurance strategy, 2017 UBI Banca: overview of bancassurance products offered, 2017 UBI Banca: unweighted and weighted provider share of bancassurance partnerships, 2017 UBS: overview of banking operations and summary of bancassurance strategy, 2017 UBS: overview of bancassurance products offered, 2017

BANCASSURANCE IN EUROPE: PRODUCT AND PARTNERSHIP STRATEGIES OF THE REGION’S TOP 150 RETAIL BANKING GROUPS

UBS: unweighted and weighted provider share of bancassurance partnerships, 2017 Ukrgasbank: overview of banking operations and summary of bancassurance strategy, 2017 Ukrgasbank: overview of bancassurance products offered, 2017 Ukrgasbank: unweighted and weighted provider share of bancassurance partnerships, 2017 Unicaja: overview of banking operations and summary of bancassurance strategy, 2017 Unicaja: overview of bancassurance products offered, 2017 Unicaja: unweighted and weighted provider share of bancassurance partnerships, 2017 UniCredit: overview of banking operations and summary of bancassurance strategy, 2017 UniCredit: overview of bancassurance products offered, 2017 UniCredit: unweighted and weighted provider share of bancassurance partnerships, 2017 UralSib: overview of banking operations and summary of bancassurance strategy, 2017 UralSib: overview of bancassurance products offered, 2017 UralSib: unweighted and weighted provider share of bancassurance partnerships, 2017 VakıfBank: overview of banking operations and summary of bancassurance strategy, 2017 VakıfBank: overview of bancassurance products offered, 2017 VakıfBank: unweighted and weighted provider share of bancassurance partnerships, 2017 Virgin Money: overview of banking operations and summary of bancassurance strategy, 2017 Virgin Money: overview of bancassurance products offered, 2017 Virgin Money: unweighted and weighted provider share of bancassurance partnerships, 2017 Volksbank Gruppe: overview of banking operations and summary of bancassurance strategy, 2017 Volksbank Gruppe: overview of bancassurance products offered, 2017 Volksbank Gruppe: unweighted and weighted provider share of bancassurance partnerships, 2017 VTB Group: overview of banking operations and summary of bancassurance strategy, 2017 VTB Group: overview of bancassurance products offered, 2017 VTB Group: unweighted and weighted provider share of bancassurance partnerships, 2017 Wüstenrot & Württembergische: overview of banking operations and summary of bancassurance strategy, 2017 Wüstenrot & Württembergische: overview of bancassurance products offered, 2017 Wüstenrot & Württembergische: unweighted and weighted provider share of bancassurance partnerships, 2017 Yorkshire Building Society: overview of banking operations and summary of bancassurance strategy, 2017 Yorkshire Building Society: overview of bancassurance products offered, 2017 Yorkshire Building Society: unweighted and weighted provider share of bancassurance partnerships, 2017 Ziraatbank: overview of banking operations and summary of bancassurance strategy, 2017 Ziraatbank: overview of bancassurance products offered, 2017 Ziraatbank: unweighted and weighted provider share of bancassurance partnerships, 2017 Zürcher Kantonalbank: overview of banking operations and summary of bancassurance strategy, 2017 Zürcher Kantonalbank: overview of bancassurance products offered, 2017 Zürcher Kantonalbank: unweighted and weighted provider share of bancassurance partnerships, 2017

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