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CAP 716 AVIATION MAINTENANCE HUMAN FACTORS (JAA JAR145) Guidance material to support JAR 145 requirements concerning human factors Important Note The CAA is currently making many of the documents that it publishes available electronically (in addition to traditional printed format). Where practical, the opportunity is being taken to incorporate a clearer revised appearance to the documents. Any significant changes to the content of this document will be shown in the Explanatory Note. If no such changes are indicated the material contained in this document, although different in appearance to the previously printed version, is unchanged. Further information about these changes and the latest version of documents can be found at www.srg.caa.co.uk/pub/pub_home.asp. CAP 716 AVIATION MAINTENANCE HUMAN FACTORS (JAA JAR145) Guidance material to support JAR 145 requirements concerning human factors Important Note The CAA is currently making many of the documents that it publishes available electronically (in addition to traditional printed format). Where practical, the opportunity is being taken to incorporate a clearer revised appearance to the documents. Any significant changes to the content of this document will be shown in the Explanatory Note. If no such changes are indicated the material contained in this document, although different in appearance to the previously printed version, is unchanged. Further information about these changes and the latest version of documents can be found at www.srg.caa.co.uk/pub/pub_home.asp. 7 January 2002 CAP 716 AVIATION MAINTENANCE HUMAN FACTORS (JAA JAR145) © Civil Aviation Authority 2002 ISBN 0 86039 832 3 First edition 7 January 2002 Enquiries regarding the content of this publication should be addressed to: Human Factors, Operating Standards Division, Safety Regulation Group, Civil Aviation Authority, Aviation House, Gatwick Airport South, West Sussex, RH6 0YR Printed and distributed by: Documedia Solutions Ltd, 37 Windsor Street, Cheltenham, Glos., GL52 2DG CAP 716 AVIATION MAINTENANCE HUMAN FACTORS (JAA JAR145) List of Effective Pages Chapter Page Date Chapter Page Date iii 7 January 2002 Chapter 12 1 7 January 2002 Appendix K 4 7 January 2002 iv 7 January 2002 Chapter 12 2 7 January 2002 Appendix K 5 7 January 2002 v 7 January 2002 Chapter 12 3 7 January 2002 Appendix K 6 7 January 2002 vi 7 January 2002 Appendix A 1 7 January 2002 Appendix K 7 7 January 2002 vii 7 January 2002 Appendix A 2 7 January 2002 Appendix K 8 7 January 2002 viii 7 January 2002 Appendix A 3 7 January 2002 Appendix K 9 7 January 2002 ix 7 January 2002 Appendix A 4 7 January 2002 Appendix K 10 7 January 2002 x 7 January 2002 Appendix A 5 7 January 2002 Appendix K 11 7 January 2002 xi 7 January 2002 Appendix B 1 7 January 2002 Appendix K 12 7 January 2002 xii 7 January 2002 Appendix B 2 7 January 2002 Appendix L 1 7 January 2002 xiii 7 January 2002 Appendix B 3 7 January 2002 Appendix L 2 7 January 2002 xiv 7 January 2002 Appendix B 4 7 January 2002 Appendix L 3 7 January 2002 Chapter 1 1 7 January 2002 Appendix C 1 7 January 2002 Appendix L 4 7 January 2002 Chapter 1 2 7 January 2002 Appendix C 2 7 January 2002 Appendix L 5 7 January 2002 Chapter 2 1 7 January 2002 Appendix C 3 7 January 2002 Appendix L 6 7 January 2002 Chapter 2 2 7 January 2002 Appendix D 1 7 January 2002 Appendix L 7 7 January 2002 Chapter 2 3 7 January 2002 Appendix E 1 7 January 2002 Appendix M 1 7 January 2002 Chapter 2 4 7 January 2002 Appendix E 2 7 January 2002 Appendix M 2 7 January 2002 Chapter 3 1 7 January 2002 Appendix F 1 7 January 2002 Appendix M 3 7 January 2002 Chapter 3 2 7 January 2002 Appendix F 2 7 January 2002 Appendix M 4 7 January 2002 Chapter 3 3 7 January 2002 Appendix F 3 7 January 2002 Appendix M 5 7 January 2002 Chapter 4 1 7 January 2002 Appendix F 4 7 January 2002 Appendix M 6 7 January 2002 Chapter 4 2 7 January 2002 Appendix G 1 7 January 2002 Appendix M 7 7 January 2002 Chapter 4 3 7 January 2002 Appendix G 2 7 January 2002 Appendix M 8 7 January 2002 Chapter 5 1 7 January 2002 Appendix G 3 7 January 2002 Appendix M 9 7 January 2002 Chapter 5 2 7 January 2002 Appendix G 4 7 January 2002 Appendix M 10 7 January 2002 Chapter 6 1 7 January 2002 Appendix H 1 7 January 2002 Appendix M 11 7 January 2002 Chapter 6 2 7 January 2002 Appendix H 2 7 January 2002 Appendix M 12 7 January 2002 Chapter 6 3 7 January 2002 Appendix H 3 7 January 2002 Appendix M 13 7 January 2002 Chapter 7 1 7 January 2002 Appendix H 4 7 January 2002 Appendix N 1 7 January 2002 Chapter 7 2 7 January 2002 Appendix H 5 7 January 2002 Appendix N 2 7 January 2002 Chapter 7 3 7 January 2002 Appendix I 1 7 January 2002 Appendix N 3 7 January 2002 Chapter 7 4 7 January 2002 Appendix I 2 7 January 2002 Appendix N 4 7 January 2002 Chapter 8 1 7 January 2002 Appendix I 3 7 January 2002 Appendix O 1 7 January 2002 Chapter 8 2 7 January 2002 Appendix I 4 7 January 2002 Appendix O 2 7 January 2002 Chapter 9 1 7 January 2002 Appendix I 5 7 January 2002 Appendix O 3 7 January 2002 Chapter 9 2 7 January 2002 Appendix I 6 7 January 2002 Appendix P 1 7 January 2002 Chapter 10 1 7 January 2002 Appendix J 1 7 January 2002 Appendix Q 1 7 January 2002 Chapter 10 2 7 January 2002 Appendix J 2 7 January 2002 Appendix Q 2 7 January 2002 Chapter 11 1 7 January 2002 Appendix J 3 7 January 2002 Appendix Q 3 7 January 2002 Chapter 11 2 7 January 2002 Appendix J 4 7 January 2002 Appendix Q 4 7 January 2002 Chapter 11 3 7 January 2002 Appendix K 1 7 January 2002 Appendix R 1 7 January 2002 Chapter 11 4 7 January 2002 Appendix K 2 7 January 2002 Appendix R 2 7 January 2002 Chapter 11 5 7 January 2002 Appendix K 3 7 January 2002 Appendix R 3 7 January 2002 7 January 2002 Page iii CAP 716 AVIATION MAINTENANCE HUMAN FACTORS (JAA JAR145) Appendix S 1 7 January 2002 Appendix S 2 7 January 2002 Appendix S 3 7 January 2002 Appendix S 4 7 January 2002 Appendix T 1 7 January 2002 Appendix T 2 7 January 2002 Appendix T 3 7 January 2002 Appendix T 4 7 January 2002 Appendix T 5 7 January 2002 Appendix T 6 7 January 2002 Appendix T 7 7 January 2002 Appendix T 8 7 January 2002 Appendix T 9 7 January 2002 Appendix T 10 7 January 2002 Appendix T 11 7 January 2002 Appendix T 12 7 January 2002 Appendix T 13 7 January 2002 Appendix T 14 7 January 2002 Appendix T 15 7 January 2002 Appendix T 16 7 January 2002 Appendix T 17 7 January 2002 Appendix U 1 7 January 2002 Appendix U 2 7 January 2002 Appendix V 1 7 January 2002 Appendix V 2 7 January 2002 Appendix V 3 7 January 2002 Appendix V 4 7 January 2002 Appendix V 5 7 January 2002 Appendix V 6 7 January 2002 Appendix V 7 7 January 2002 Appendix W 1 7 January 2002 Appendix W 2 7 January 2002 Appendix W 3 7 January 2002 Appendix W 4 7 January 2002 Appendix X 1 7 January 2002 Appendix X 2 7 January 2002 Appendix X 3 7 January 2002 Appendix X 4 7 January 2002 Appendix Y 1 7 January 2002 Appendix Y 2 7 January 2002 Appendix Y 3 7 January 2002 7 January 2002 Page iv CAP 716 AVIATION MAINTENANCE HUMAN FACTORS (JAA JAR145) Contents List of Effective Pages Explanatory Note Acknowledgements Amendment Record Foreword Glossary of Terms Chapter 1 Introduction Chapter 2 Safety Culture Safety Culture 1 Maintenance Organisation Safety Policy 2 Chapter 3 An Integrated Approach to Human Factors and Safety Integrated Approach 1 Elements of a Human Factors Programme 2 Chapter 4 Factors Associated with the Individual Factors Associated with the individual 1 Fitness for Work 2 Shiftwork and Fatigue 2 Competence, Knowledge, Experience and Recency 3 Chapter 5 Errors, Violations and Non-compliance with Procedures Errors and Violations 1 Non-compliance with Procedures 2 Chapter 6 Procedures, Documentation and Maintenance Data Maintenance Data 1 Procedures and Work Instructions 2 7 January 2002 Page v CAP 716 AVIATION MAINTENANCE HUMAN FACTORS (JAA JAR145) Chapter 7 Error capturing Functional Checks 1 Duplicate Inspections 1 Pilot Pre-flight Checks 3 Design for Error Resistance 4 Chapter 8 Planning and Preparation Chapter 9 Teamwork, Communication, Handovers and Sign-offs Task and Shift Handovers 1 Sign-offs 2 Chapter 10 Environmental Factors, Tooling and Ergonomic Audits Environmental Factors. 1 Chapter 11 Occurrence Reporting and Management Occurrence reporting and management 1 Key Elements for the Establishment of an Internal Occurrence Management Scheme (OMS) 2 Chapter 12 Human Factors Training for Personnel Involved in Maintenance Human Factors Training 1 Initial and Recurrent Training 1 Appendix A Definition of Human Factors Appendix B ICAO Standards for Human Factors in Maintenance Appendix C Example Safety Policy Appendix D Safety Accountabilities Appendix E Example Disciplinary Policy Appendix F Incidents/ Accidents Where Maintenance Error was a Factor Appendix G Incident and Accident Analysis Statistics Appendix H The “Dirty Dozen” Appendix I Shiftwork and Fatigue Appendix J Visual Inspection and NDI 7 January 2002 Page vi CAP 716 AVIATION MAINTENANCE HUMAN FACTORS (JAA JAR145) Appendix K Environmental Factors & Tooling Appendix L A Methodology for Evaluating the Visual Environment in Inspection Appendix M Communication, Handovers and Teamwork Appendix N Procedures and Work Instructions Appendix O Guidelines for Writing Procedures Appendix P Aircraft Maintenance Procedure Optimisation System (AMPOS) Appendix Q CAA Airworthiness Notice 71: Maintenance Error Management Systems Appendix R Safety Management Systems and (Human) Risk Assessment Appendix S Human Factors Training Recommendations (from JAA MHFWG Report) Appendix T Human Factors Training Syllabus (JAR145) Appendix U Human Factors Knowledge Syllabus (JAR66-9) Appendix V Council Directive 93/104/EC, 23/11/93; Aspects of the Organisation of Working Time Appendix W Maintenance Error Decision Aid (MEDA) Concepts Appendix X Maintenance Error Decision Aid (MEDA) Form Appendix Y Sources of Further Information 7 January 2002 Page vii CAP 716 AVIATION MAINTENANCE HUMAN FACTORS (JAA JAR145) Explanatory Note 1 Introduction 1.1 This document is aimed primarily at JAR145 organisations, to help them meet the JAR145 requirements concerning human factors.

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