TAKING ACTION TO MAKE HUMAN RIGHTS A REALITY EVERY DAY

INTEGRATED ANNUAL REPORT 2017-2018 VISION VISION A SOUTH AFRICA IN WHICH THE RIGHTS AND RESPONSIBILITIES ENSHRINED IN THE CONSTITUTION ARE REALISED TO ENSURE EQUALITY, JUSTICE AND A BETTER LIFE FOR ALL.

MISSION MISSION TO BE THE LEADER IN THE PROVISION OF ACCESSIBLE, SUSTAINABLE, ETHICAL, QUALITY AND INDEPENDENT LEGAL SERVICES TO THE POOR AND VULNERABLE.

VALUES VALUES • PASSION FOR JUSTICE AND PROTECTION OF HUMAN RIGHTS

• UBUNTU • INTEGRITY • ACCOUNTABILITY • SERVICE EXCELLENCE • PEOPLE CENTRED Promote the rule of law at thenational of Promote therule and international levels,and international andensure DEVELOPMENT SUSTAINABLE equal accesstojusticefor all TARGET 16.3 GOAL 16

1 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 2 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 88  RECRUITED STAFF: 2,627

LEGAL AID SA INFRASTRUCTURE

Total Staff (Budgeted) Total Staff (Recruited) TopEmployer Accreditation Turnover Rate(excluding ContractStaff)  National Office Provincial Offices Satellite Offices Local Offices n

  Agency Agreements1,719 n

  Local Offices406,754 AID MATTERS n Agreements 6,330 Impact Litigation 25 NEW LEGAL

n 426,617 Judicare 11,789

Co-operation Paralegals 178 Civil Legal 549 Support Criminal Legal

+84E 88 n PEOPLE DEVELOPMENT ANDFINANCE

Agency Agreements1,553 n FINALISED LEGAL 64 64

1,674 Impact Litigation 19 Local Offices399,190 1 6 n AID MATTERS AID Agreements 6,461 226

n Judicare 12,838 LEGAL SERVICES DELIVERY 420,061

Co-operation NATIONAL FOOTPRINT 9 6.04% th 2,761 2,627 Year Cape TownCape

NORTH WEST Namibia

Vredendal Athlone Atlantis Krugersdorp Vredenburg Springbok Number ofyearsUnqualified Audits Total Budget Auditor-General Report Expenditure Johannesburg N7 Westonaria Mitchells Soweto Plain Bellville Malmesbury Vereeniging Stellenbosch +84E 88 Germiston Pretoria Tembisa Soshanguve Caledon Alexandra Worcester WESTERN CAPE GAUTENG Calvinia Benoni Heidelberg Swellendam Nigel LEGAL AID SA NATIONAL FOOTPRINT NORTHERN CAPE MPUMALANGA CRIMINAL/CIVIL n NEW MATTERS Upington Riversdale

n Criminal 371,202 Oudtshoorn N1 426,617

Civil 55,415 N14 Victoria West George Postmasburg Beaufort WestBeaufort Prieska Kuruman N2 N12 N9 De Aar De Kimberley Botswana Vryburg Humansdorp NORTH WEST Hartswater Graaff-Reinet Somerset East Somerset Kirkwood Delareyville Wolmaransstad Mafikeng Uitenhage Bloemfontein Colesberg N1 N10 Port Elizabeth Cradock Aliwal North FREE STATE Potchefstroom Welkom Fort Beaufort Fort Lichtenburg EASTERN CAPE Botshabelo N4 Klerksdorp Carletonville Stutterheim Grahamstown Rustenburg +12E Ladybrand N6 n 78 Queenstown Sterkspruit Ga-Rankuwa

n Kroonstad Legal AidAdvice Line47,863 King WilliamsKing Town Phuthaditjhaba GAUTENG n

Frankfort Modimolle Lephalale Local OfficesandSatellite Lesotho Elliot Ficksburg East London Bethlehem

Butterworth Awaiting Trial Prisoners N1 Kwa-Mhlanga Siyabuswa Polokwane Bochum LEGAL ADVICE Witbank Offices 232,507 Unqualifed andClean Secunda MPUMALANGA LIMPOPO Standerton Mthatha Mount Frere Makhado N3 Kokstad Bulwer

Mokopane Vrede KWAZULU-NATAL MATTERS Lebowakgomo 305,239 Pietermaritzburg Groblersdal Ixopo Lusikisiki Middelburg N4 Bizana 24,869 Estcourt Ladysmith Pinetown Newcastle Umzinto Piet Retief Musina Ermelo R1,860,956,466 Dundee Tzaneen Burgersfort Port Shepstone Thohoyandou Greytown Giyani Eerstehoek Vryheid

Umlazi Nelspruit Swaziland Bushbuckridge N2 Durban Verulam Phalaborwa Stanger Satellite Office Legal Aid SALocal Office Ulundi Tonga Mozambique Empangeni Ingwavuma 17 Mkuze 98.7% th Year +814E CONTENTS FinancialInformation of Summary Performance by Information Programme Strategic Outcome OrientedGoals Key Policy Developments andLegislative Changes Organisational Environment Environment Delivery Service Legal AidSA’s of Overview Performance ObjectivesAuditor’s Predetermined Report: Performance Information Responsibility for Statement of Chief Executive Officer’s Overview Chief Foreword by theChairperson theExecutive Management Composition of Organisational Structure Public FinanceManagementAct Legislative Mandate Constitutional Mandate Legislative andotherMandates Strategic OutcomeOrientated Goals Strategic Overview Annual Report theIntegrated of Scope andBoundary Legal AidSAGeneralInformation Report of theAudit Committee of Report Board Secretary Health, Safety andEnvironmental Issues Conduct Code of Interest Minimising Conflictof Fraud andCorruption Compliance withLaws andRegulations Audit Function Internal Control Internal IT Governance Risk Management The AccountingAuthority (Board) Executive Authority Committee Portfolio Introduction

PART B: PART A: PART C: GENERAL INFORMATION GOVERNANCE PERFORMANCE INFORMATION

46 26 26 25 24 22 22 21 21 17 15 13 12 11 10 10 10 09 09 08 05 64 63 62 62 62 62 60 59 59 58 55 50 50 49 49 Human Resources Oversight Statistics Future Goals Policy Developments: Highlights, Challenges, Employee Wellness Programmes Employee Performance ManagementFramework Workforce aSkilledandCapableto AttractandRecruit Workforce PlanningFramework andKey Strategies thesePriorities and theImpactof Set HRPrioritiesfor theYear underReview at thePublic HRMatters Entity of Overview Legal AidSANational Office CONTACT DETAILS Annual Financial Statements theAuditor-General of Report Executive Officer theChief of Report Responsibility Statement of Stakeholder Engagement Sustainability Goals onPerformance against Report Sustainability Strategic Plan Legal AidSAProvinces Legal AidSAProvincial Management

PART E: PART D: PART G: PART F:

HUMANRESOURCESMANGEMENT SUSTAINABILITY REPORT FINANCIAL INFORMATION COMPANYINFORMATION AND

110 106 103 103 161 158 157 92 91 91 91 89 89 89 76 67 67

3 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 4 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 to buildingsafercommunities. vulnerable, thuscontributing all focusingonthepoorand Providing qualityjusticefor LEGAL AIDSAGENERALINFORMATION GENERAL INFORMATION PART A:

1. GENERAL INFORMATION REGISTERED NAME: EMAIL ADDRESS: FAX NUMBER: TELEPHONE NUMBER/S: 2017 Braamfontein POSTAL ADDRESS: 2017 Johannesburg Braamfontein PHYSICAL ADDRESS: LEGAL AIDSOUTHAFRICAGENERALINFORMATION WEBSITE ADDRESS: EXTERNAL AUDITORS:

Board Secretary 2017 Braamfontein BANKERS: 0011 Pretoria

+27 118772222 +27 118772000 Private BagX76 South Africa 29 DeBeerStreet Legal AidHouse Legal AidSouthAfrica www.legal-aid.co.za [email protected] Mr Langa Lethiba 92-94 Jorissen Street National Bank First New Muckleneuk 300 MiddelStreet Auditor-General SouthAfrica

5 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 6 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 GENERAL INFORMATION Table 22 Table 21 Table 20 Table 19 Table 18 Table 17 Table 16 Table 15 Table 14 Table 13 Table 12 Table 11 Table 10 Table 9 Table 8 Table 7 Table 6 Table 5 Table 4 Table 3 Table 2 Table 1 Legal AidSALocal OfficeandSatellite OfficeContactDetails Equity Target andEmployment EquityStatus Action Labour Relations: MisconductandDisciplinary Leaving Reasons for Staff Employment andVacancies perCriticalOccupation Employment Changes Employment andVacancies perProvince Training Costs Performance Rewards Band Personnel Costby Salary Personnel Costby Business Unit Engagement withStakeholders appointment/termination theAudit Committeemembers, qualifications, date of Details of Interestby employees –three-year comparison theRegister of Average percentagecompletionof Strategic RisksandMitigating ControlsandOpportunities BoardCommittees Composition of Attendance at BoardMeetings FinancialInformation of Summary Annual Performance Report DashboardProvincialLegal AidSACorporate Split Dashboard Legal AidSACorporate Abbreviations/acronyms List of used at Legal AidSouthAfrica. abbreviations andacronyms used.Whilst many aregenericinnature,This somearespecifically isanalphabeticallistof Abbreviations/acronyms of List 1: Table FBO EVP ERP EE Plan BAC AFS FY ELAA BCP A-G GRAP EQAR BP ATJ HC CA(s) HCU CARP HDI CAT HoO CBO CCMA CJSR CPI CPD CRO CSA DC DoJ &CD EA EA HR ICT IFRS IJS LAN Previously: Justice Centre Executive Centre Justice Previously: Faith-Based Organisation Employee Value Proposition Resource Planning Enterprise Employment EquityPlan Bid Adjudication Committee Annual FinancialStatements Financial Year e-Legal AidAdministration System2016 Business Continuity Plan Auditor-General Generally Recognised AccountingPractice QualityAssuranceReview External Business Plan Access To Justice High Court Candidate Attorney(s) High Court Unit High Court Capital AssetReplacement Programme Human Development Index Children Awaiting Trial Head of Office Head of Community-Based Organisation and Arbitration Commission for Conciliation, Mediation Criminal Justice SystemReview Consumer PriceIndex Corporation for PublicCorporation Deposits Chief RiskOfficer Chief Control Self-Assessment District Court Development Justice andConstitutional of Department Executive Authority Human Resources Technology andCommunicationsInformation Standards FinancialReporting International Integrated Justice System Local AreaNetwork

QA PSLP PO PFAM LP(s) LDD RC PFMA LQA Legal AidSA RDs PLM LQAU Local Office ROI LSM SASLAW LSSA SCA MAR MIS MTEF NADCAO NEEC NGO NT OCP PCP PEEC PE SCM SDGs SO SOP SP Practitioner Previously: Justice Centre Justice Previously: Previously: Regional Supervisory Legal Legal Supervisory Regional Previously: Office Regional Previously: Manager Legal Regional Previously: Executive Operations Regional Previously: Quality Assurance Legal Practitioner Provincial Supervisory Legal AidSAProvincial Office Provincial FinanceandAdministration Manager Legal Professionals Legal Development Department Regional Court Public FinanceManagementAct Legal QualityAssurance Legal AidSouthAfrica Remand Detainees Provincial Legal Manager Legal QualityAssuranceUnit Legal AidSALocalOffice Return onInvestmentReturn Living StandardsMeasures South AfricanSocietyfor LabourLaw SouthAfrica Law Societyof Supreme Court of Appeal of Supreme Court Matter ActivityReport Management Information System Management Information Medium Term ExpenditureFramework Community Advice Offices National Alliancefor theDevelopment of National Efficiency EnhancementCommittee Non-Governmental Organisation National Treasury Organisational CultureProgramme Provincial Communication Practitioner Provincial Efficiency Enhancement Committee Provincial Executive Supply ChainManagement Sustainable Development Goals Legal AidSASatellite Office Standard Operating Procedure Strategic Plan

7 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 8 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Chairperson: Board of Legal AidSA Boardof Chairperson: Judge PresidentDunstanMlambo Executive Legal AidSA Officer: Chief Ms Vidhu Vedalankar on28July Directors 2018andsignedontheirbehalf by: wasapprovedThe Integrated Annual Report by theBoardof theCode). Principle5of 5.2andinparticular theKingIVCode(Part the recommendations of organisation anditsimpacts. to hasbeen preparedinlinewithbestpracticepursuant The Integrated Annual Report the addressesallmaterial issues,the Integrated of Annual andpresentsfairlytheintegrated Report performance the Board, The and inthe opinion of Board has accordingly applied its mind to the Integrated AnnualReport. Report the Integrated Annual (Board) acknowledges itsresponsibilitytoensure the integrityof Directors The Boardof INTEGRITY OFTHEREPORT STATEMENT FROM GOVERNING BOARD ACKNOWLEDGING ITS RESPONSIBILITY FOR ENSURING THE Entities. the National Treasury for Public Annual Regulations Reports and theNational Treasury Guideonthepreparation of KinglV, 1999),therecommendations of thePublic FinanceManagementAct(No. 1of Practice, therequirementsof to 31March hasbeenpreparedaccording toGenerally 2018.The Recognised Integrated Accounting Annual Report Legal AidSouthAfricafor theperiod01April 2017 coversThe Integrated Annual theactivitiesandresultsof Report 2. GENERAL INFORMATION SCOPE ANDBOUNDARY OFTHEINTEGRATED ANNUAL REPORT better life for all.” for life better Constitution are realised to ensure equality, justice and a a and justice equality, ensure to realised are Constitution The missionis which the rights and responsibilities enshrined in the the in enshrined responsibilities and rights the which O5:  OBJECTIVES: the economyandenvironment sustainable publicentityimpactingpositively onsociety, Outcome 2:Respected, accessible, and highperforming O4: O3: O2: O1: OBJECTIVES: SAFER COMMUNITIES and vulnerable, thusCONTRIBUTING TO BUILDING Outcome 1:Qualityjusticeforall,focusingonthepoor The outcomesandobjectives for 2015-2020are: 3.1 Centred vi. People v. iv. Accountability iii. Integrity ii. Ubuntu i. The values that theorganisation subscribestoare: The Legal AidSouthAfricavisionis 2020. the Legal Aid SA Strategic Plan2015- implementation of The 2017-2018financial year wasthethird year of 3. GENERAL INFORMATION legal services to the poor and vulnerable.” and poor the to services legal accessible, sustainable, ethical, quality and independent independent and quality ethical, sustainable, accessible, Service Excellence Service HumanRights Passion for Justice andProtectionof environment. positively impactonsociety, theeconomy andthe theorganisation, to practice inevery segmentof An organisation embeddingsustainable sustainable manner. mandate inanindependent,accountable and Delivering onourconstitutionalandstatutory to building safer communities. allinSouthAfrica,contributing justice systemserving An accessible, fair, efficient,independentandeffective rights. toprotectanddefend their quality legal services able toaccessAll poorandvulnerable persons responsibilities. choices about their legalinformed rights and Empowered clients and communities making STRATEGIC OUTCOME ORIENTATED GOALS STRATEGIC OVERVIEW “To be the leader in the provision of of provision the in leader the be “To

“A South Africa in in Africa South “A S11: S11: S10: S9: S8: S7: S6: S5: S4: S3: S2: S1: outcomes andobjectives: The following Strategies wereimplementedtoachieve the O11: O10: O9: O8: O7: O6:

as well as other low cost service alternatives). alternatives). as wellotherlowcostservice technology and remoteareas(including theuseof especially inrural ensure accesstolegal aidservices, Consolidate andreview thenational footprint to chain andassetmanagementpractices. Sustain strongfinancialmanagement,supply best practicesalignedtoconstitutionalvalues. incorporating framework Maintaining aregulatory Maintaining andenhancinggoodgovernance. the reductionstobudget. Increasing financialsustainabilityandmanaging and sustainability. mandate, governance Parliament of on delivery Constitutional Development (DoJ&CD),and Justice and of Accounting totheDepartment communities. justice andlegal sectortoassistinbuilding safer the Contributing to theeffective functioningof insocialjusticematters. groups particularly delivering accesstojusticefor poorandvulnerable Delivering client-focused Impactlegal aidservices, services. Delivering qualityclient-focused legal advice rights. withapriorityfocusmatters onconstitutional including topoorandvulnerable groups, incivil Delivering qualityclient-focused legal aid, vulnerable groups. for thepoorand criminal matters, particularly Delivering qualityclient-focused legal aidin business needs.internal and linkages and enabling client services of theprovision supporting cost-effective ITplatform andappropriate, integrated, secureandA modern mandate andorganisational strategies. employees capacitated todeliver theconstitutional Competent, dedicated, motivated andempowered assistance. requiringlegal the poorandvulnerable persons An appropriately resourced national footprint reaching business processes. andinternal delivery client services management system supporting environmentally responsive supply chain An effective, efficient,economicand enacted andimplemented. Revised legislation Legal AidActanditssubsidiary accountability. standards andintegrity, and highperformance Embedding goodgovernance, highethical

9 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 10 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 (c) (a) sentenced prisoner, has theright- isdetained,includingSection 35(2)“Everyone every who 1996) RSA(Act108of The Constitutionof described inthesubsequentparagraphs. Aid Regulations, aswellinothernational legislation in our enabling legislation, as amplified by theLegal below. given particularity These rightsarefurthermore the specificconstitutionalsectionsthat areenunciated children’s arisesmainly from andcivilmatters matters representation incriminaltrialsandappeals, civil The constitutionalmandate toprovide legal 4.1 organisation’s mandate. obligations enshrined in the Constitution also guides the national gives legislation which contenttotherightsand 2017, thereby replacing the Legal Aid Guide. Other Provisions), bothcameintooperation on22August which (Policy Provisions) andLegal AidManual (Procedural 2014)asreadwiththeLegal AidRegulations 39 of 1996), theLegal Aid South Africa Act (Act No. 108 of SouthAfrica(ActNo. theRepublic of Constitution of Legal AidSouth Africaobtainsitsmandate fromthe 4. QUALITY JUSTICEFORALL. thusensuringtheOUTCOME of more SouthAfricans the next many decade, positively touching thelives of theorganisation overEXCELLENCE inallsegmentsof and SUSTAINABLE HIGHPERFORMANCEand the following: Increasingorganisational MATURITY Aid SAisfocusing onmakingastrategic shifttorealise During the2015-2020strategic planningperiod,Legal thisIntegrated Annual Report. Bof Part Objectives, onin Strategies andProgrammesisreported the Progress madetowardstheachievement of S13: S12: GENERAL INFORMATION

to be informed of thisrightpromptly; …” of to beinformed substantialinjusticewouldotherwiseresult, and if by thestatedetained person andat state expense, “to have alegal practitionerassignedtothe … CONSTITUTIONAL MANDATE LEGISLATIVE ANDOTHER MANDATES Technology system. cutting-edgeInformation service-oriented and Building andmaintaininganintegrated footprint. thenational for each segmentof and expertise Developing andexpanding thelegal quality impartiality of Legal Aid South Africa; …” Africa; South Aid Legal of impartiality and composition; to provide for the independence and and independence the for provide to composition; and and to define its objects, powers, functions, duties duties functions, powers, objects, its define to and called Legal Aid South Africa with a Board of Directors Directors of Board a with Africa South Aid Legal called advice available; for that purpose to establish an entity entity an establish to purpose that for available; advice another independent and impartial tribunal or forum.” or tribunal impartial and independent another (o) the Constitution and to render or make legal aid and legal legal and aid legal make or render to and Constitution the a fair public hearing before a court or, where appropriate, appropriate, where or, court a before hearing public fair a of a person to have legal representation as envisaged in in envisaged as representation legal have to person a of that can be resolved by the application of law decided in in decided law of application the by resolved be can that Section 35(3) South Africa Act (39 of 2014), in the following terms: 2014),inthefollowing terms: South AfricaAct(39of described and detailed in the preamble to the Legal Aid Legal AidSAaresuccinctly The mandate andobjectsof 2019 financial year. willexpire 3years inthe2018- of term and theircurrent financial year thecurrent for 25monthsasat theendof have Boardmembers thereforecurrent heldtheirpositions section13.The of interms Committees wereformed wereappointedtotheBoardand members when from 01March 2016 theLegal AidSAActwith effect of section6 of Boardwasconstitutedinterms The current operation on01 March 2015. 2014)cameinto The Legal AidSouthAfricaAct(39of 4.2.1 4.2 Section 34 (h) (a) (g) (a) “To ensure access to justice and the realisation of the right right the of realisation the and justice to access ensure “To trial, which includes the right - right the includes which trial, Section 28(1) injustice would otherwise result; …” result; otherwise would injustice promptly;…” right this of informed be to proceedings affecting the child, if substantial substantial if child, the affecting proceedings and result, otherwise would injustice substantial if “of appeal to, or review by, a higher court.” higher a by, review or to, appeal “of child by the state, and at state expense, in civil civil in expense, state at and state, the by child expense, state at and state the by person accused “to have a legal practitioner assigned to the the to assigned practitioner legal a have “to … the to assigned practitioner legal a have to Legal Aid South Africa Act 39 of 2014 Legal AidSouthAfrica Act39of LEGISLATIVE MANDATE … “Everyone has the right to have any dispute dispute any have to right the has “Everyone “Every child has the right, the has child “Every “Every accused person has a right to a fair fair a to right a has person accused “Every

(X) (IX) (VIII) (VII) (VI) (V) (IV) (III) (II) (I) Aid SAtorendersuch services: fundingtoenable Legalhas notprovided thenecessary there aresomenoticeable exceptions thestate where mandated and fundedtoprovide such representation but inmostinstancesLegal AidSouthAfricaisand which the state toprovide legal assistancetoindigentpersons The following laws give contenttotherequirementfor 4.2.2 section 24(1),effective from22August 2017. as per section 23(1) and the Legal Aid Manual as per until 21 August 2017, with both the Legal Aid Regulations the 2014Legal AidGuide, remainedinoperation which thetransitionwasreplacementof The finalaspectof 3. SA Act: The objectsareexpounded asfollows intheLegal Aid GENERAL INFORMATION (a) (b) (c) No. 62 of 1997) – currently unfunded; 1997)–currently No. 62of Tenure Securityof Act,1997(Act The Extensionof Unfunded; 1996)–currently 3 of Land Reform (Labour Tenants) Act, 1996 (Act No. unfunded; – currently 1998(section4(5)) LandAct19of Occupation of Illegal EvictionfromandUnlawful Prevention of unfunded; 22) –currently 1994(section LandRightsAct22of Restitution of 2000(section15); Mental HealthcareAct17of unfunded; currently 1995(section149)– Labour Relations Act66of 1998(section27(b)); Refugees Act140of the Act; dealtwithin Childreninmatters Representation of 2005(section55(1))–Legal Children’s Act38of (nochild may refuselegal representation); Court Legal Representation for ChildreninChildJustice The ChildJustice Act(sections82(1)&83(2))– Trials andAppeals; 309C, 309D&316)–Legal Representation in Criminal ProcedureAct(sections73,309,309B, legal aid of Other legislationimpactingondelivery – to are Africa South Aid Legal of objects The advice; Constitution and this Act. this and Constitution expense; and expense; render or make available legal aid and legal legal and aid legal available make or render legal rights and obligations, as envisaged in the the in envisaged as obligations, and rights legal provide legal representation to persons at state state at persons to representation legal provide provide education and information concerning concerning information and education provide

and therelated timeframesareconcerned. thebudget, reporting spending of goods andservices, controlsin as far as procurement of including internal basicfinancialmanagementsystems, the operation of maintained compliancewiththerequirementsrelating to the PFMA.Inyear under review, theorganisation has Legalof AidSAwasmanaged withintheframework of goodgovernance. The budget allocation realisation of tobeupheldandimplementedfor the necessary PFMA andNational Treasury Regulations are which the Development, complies with the requirements of Justice and Constitutional of falling under the Department Legal AidSouth Africa,asaSchedule 3A Public Entity, control. ownership and provincial spheresandpublic entitiesundertheir theConstitutionandappliestonational sections of the public sector. Itgives tosection216andother effect broader strategy onimproving financialmanagement in a of The Public FinanceManagementAct(PFMA)ispart 4.3 resources toimplementany such mandate extension. therequired afterapropercostingof be determined not extended must withoutconcomitantfundingwhich Legal AidSouthAfricais protected andthemandate of research agenda. This istoensurethat clients’ rightsare thelegal of are monitoredandrespondedtoaspart impact onLegal AidSA’s mandate and/orclients’ rights, legislation, insofarasthey amendments tocurrent Newly proposed draft legislation or envisaged assistance. and limitation orexclusion of criteria intheRegulations qualification thatfor determine budget/funding andresourceconstraints, thereare the Legal Aid SA Acton22August 2017. Due to these section23(1)of of cameintooperation interms which theLegal AidRegulations with thepolicy provisions of available budget/funding andresources, inaccordance representation relating tothe above legislation, withinits providesLegal legal AidSouthAfricacurrently (XII) (XI) Protection of Personal Information Act 4 of 2013. Act4of Personal Information Protection of 2000(section10(5)); Discrimination Act4of Unfair EqualityandPrevention of Promotion of PUBLIC FINANCEMANAGEMENT ACT 11 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 12 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 5. GENERAL INFORMATION Advocate WLambley National Operations National Operations Western CapePE Mpumalanga PE Advocate BNair Ms CRobertson Northern Cape/ Northern Mr TMakamedi North West PE North KwaZulu-Natal Mr HBambiso Eastern Cape Eastern Gauteng PE Mr VMdaka Ms MKgabi Free State/ Limpopo/ Executive ORGANISATIONAL STRUCTURE PE PE

Mr PHundermark Chief Legal Chief Executive Mr TMtati Executive Legal

Systems Executive Human Resources Chief Operations Chief Ms VVedalankar Mr JMakokoane Chief Executive Chief Communication Mr VShabangu Chief Financial Chief Ms RHlabatau Ms MMonwa Mr LLethiba Information Information Ms AClark Executive Executive Secretary Officer Officer Officer Board

Mr SMamotheti Internal AuditInternal Executive

Manager Special Ms LTimothy Projects Advocate Brian Nair, Ms Mmantsha Monwa, Ms Mpho Kgabi, Mr Hope Bambiso, Mr Vela Mdaka. Vela Mr Bambiso, Hope Mr Kgabi, Mpho Ms Monwa, Mmantsha Ms Nair, Brian Advocate left: from row, Front Mr Victor Shabangu, Mr Tshotlego Makamedi, Ms Amanda Clark. Clark. Amanda Ms Makamedi, Tshotlego Mr Shabangu, Mr Victor Robertson, Mr Sethopo Mamotheti, Ms Vidhu Vedalankar, Mr Thembile Mtati, Ms Lesleigh Timothy, Mr Jerry Makokoane, Makokoane, Jerry Mr Timothy, Lesleigh Ms Mtati, Thembile Mr Vedalankar, Vidhu Ms Mamotheti, Sethopo Mr Robertson, the delivery of cost-effective, highqualitylegal services. of the delivery National Operations Executive responsible for ensuring SouthAfrica) Natal), MBL,LLB(University of SouthAfrica),FDEComputerStudies(University of of Durban-Westville), BEd(University BPaed (University of National OperationsExecutive (NOE) Advocate BrianNair operations withinLegal AidSouthAfrica. Operations Officerresponsible for support Chief Zululand),MBA (Mancosa) (University of Diploma: Data ProcessingandSystemsAnalysis SouthAfrica), BComm Economics(University of (COO) OperationsOfficer Chief Makokoane Mr Jerry vision andfulfilthemission. Legal AidSouth Africasoastorealisethe direction of Executive Officerresponsible for overallChief strategic Pretoria) Development Programme(GIBS, University of Natal), Executive and Regional Planning(University of Durban-Westville), Town Masters: BSc (University of Executive (CEO) Officer Chief Ms Vidhu Vedalankar Cordelia Ms Lethiba, 5.1 Langa Mr Lambley, Wilna Advocate Hundermark, Patrick Mr Hlabatau, Rebecca Ms left: from row, Back GENERAL INFORMATION MANAGEMENT COMPOSITION OFTHEEXECUTIVE

and Corporate Legal matters.and Corporate applicants, legal training, pilotprojects Impactservices, toLegal AidSouthAfrica’s legal offered aid services legal delivery, qualityandrangeof the improvement of Legal Executive responsible for civillegal services Chief Gauteng HighCourt theWitwatersrand), Practising Attorney, North of DevelopmentProgramme inLeadership (WBS, University BComm, LLB(NelsonMandelaUniversity), Certificate Legal Executive (CLE) Chief Mr Patrick Hundermark effective, highqualitylegal services. SouthAfricato thepeopleof therightsof upholder of viabilityasan a mannerthat willensureitslong-term Legal AidSouthAfricain of guiding financialmatters FinancialOfficerresponsible for strategically Chief Witwatersrand), AGA(SA) (SAICA) the Developmentin Leadership (WBS, University of ProgrammeAdvancement Programme, Certificate SouthAfrica),Management Science CTA (University of Accounting Science, Postgraduate Diploma:Accounting BCompt, BComptHonours, Advanced Diploma: (CFO) FinancialOfficer Chief Ms Rebecca Hlabatau

13 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 14 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 30 September 2017. 2017. September 30 High Court High Court Witwatersrand), PractisingAttorney, Gauteng North the Developmentin Leadership (WBS, University of Programme Hare), Certificate Fort BProc (University of Legal Executive (LE) Mr Thembile Mtati strategic relations withrelevant stakeholders. aswell asbuildingregarding accessingsuch services, andeducating thepublic Aid SouthAfrica’s services 2017) responsible for creating awareness aboutLegal Communication Executive (appointed01October SouthAfrica) (University of Postgraduate Diploma:Marketing Management SouthAfrica), BA Communication (University of Communication Executive (CE) to 2017 June Mr Victor Shabangu 23 from Executive Communication Acting Witwatersrand) the BA MediaStudies(University of Honours, Masters: BA (MidrandGraduate Applied Institute), Journalism Communication Executive Media ContentDevelopment SpecialistandActing Ms Janeske Botes theLegal AidSouthAfrica strategy.of thedelivery resources processesandsystemssupport andensuringthat thehuman Resources Department Human Resources Executive responsible for theHuman SouthAfrica) (University of AdvancedWales), DiplomainLabourLaw Certificate: Management (Technikon Natal), MBA (University of Management (Technikon SA),B.Tech: Business National Diploma:HousingandDevelopment Human Resources Executive (HRE) Ms AmandaClark and commonlaw stipulations. Treasury Regulations, andtheapplicable governance South AfricaAct,Public FinanceManagementActand South Africa,including compliancewiththeLegal Aid controlsandriskmanagementwithinLegal Aid of Audit ExecutiveInternal responsible for theassessment CIA, CCSA(IIA),AGA(SA) (SAICA) West-Potchefstroom), Pretoria), MBA (GIBS, University of North SouthAfrica),HDipTax (University(University of of BCompt, Postgraduate Diploma:AccountingScience AuditInternal Executive (IAE) Mr SethopoMamotheti GENERAL INFORMATION

their area of jurisdiction: of area their legal services as contemplated by the Constitution within within Constitution the by contemplated as services legal ensuring the efficient, effective and economic delivery of of delivery economic and effective efficient, the ensuring of support to all users withinLegal AidSouthAfrica. toallusers support of TechnologyInformation andtheprovision infrastructure SystemsExecutiveInformation responsible for the South Africa) SouthAfrica),MBL(University of Systems (University of Information Limpopo),BScHonours: BSc (University of SystemsExecutiveInformation (ISE) Ms MmantshaMonwa legal services. and corporate Legal Executive responsible for legal research support (University of the Western Cape),PractisingAttorney theWestern (University of SouthAfrica),LLM BComm, BProc(University of Province Cape/Western Cape Provincial Executive –Northern Ms CordeliaRobertson Witwatersrand), PractisingAttorney the Limpopo),CPLD(University of BProc (University of Provincial Executive West –Free Province State/North Mr Tshotlego Makamedi Zululand),PractisingAttorney BProc, LLB(University of Provincial Executive –KwaZulu-Natal Province Mr Vela Mdaka Advocate SouthAfrica),Practising LLB, B.Iuris (University of Provincial Executive –GautengProvince Advocate Wilna Lambley Practising Attorney Witwatersrand), Development (WBS, University of ProgrammeinLeadership Johannesburg), Certificate Contracts(University of of Drafting andInterpretation West), HigherDiploma: theNorth BProc (University of Provincial Executive –Limpopo/Mpumalanga Province Ms MphoKgabi South Africa),PractisingAttorney Hare),LLM(University of Fort BProc, LLB(University of Provincial Executive CapeProvince –Eastern Mr HopeBambiso for responsible are Executives Provincial following The

the tremendous work donebythe tremendouswork theorganisation. wellreceived,were very withsincereacknowledgement of on Justice andConstitutionalDevelopment during2017-2018 Aid SouthAfrica’s appearancesbefore Committee thePortfolio ourStrategic Plan2015-2020.Legal line withtheoutcomesof SouthAfricans’legal needsmet,in thousandsof hundreds of hasseen incriminalandcivillegal matters legal aidservices Our focus onproviding independent,accessible andquality delivered onitsconstitutionalmandate. our mission,visionandvalues, Legal AidSAhascertainly ourorganisation. Guidedby of to justice;thecornerstone The bigger picture hereis, asalways, sustaining access our national footprint andsustaininggood governance. sustainability, across delivery especially sustainingservice focus intheyear underreview hasbeen A key areaof in society. Daily, ouractionsmake humanrightsareality. focusing canbedonetoinspirechangethe world onwhat Nelson Mandela Centenary, sees South Africa and which the contribution is significant; even moresointhis year of the organisation. Iamalways pleasedtonotethat this me toreflectmeaningfully onthecontribution made by allows annually in our Integratedafforded Annual Report Legal AidSouth Africa’s performance. The spaceIam onIt gives megreat pleasuretoonceagain report 6. GENERAL INFORMATION FOREWORD BYTHECHAIRPERSON and international levelsand international andensuringequalaccessto law at thenational Target of 16.3onpromotingtherule United Nations’ Sustainable Development Goal(SDG)16, justice. on realising the Our work of speed up the wheels to andworking matters assisting withthetracking of and Provincial Efficiency EnhancementCommittees, Consequently, intheNational wecontinue toparticipate communities nationally, regionally andinternationally. we do to buildwell as the work justice systems and safer ourclients, as bySouth Africa,informed theneedsof focus forInnovation Legal Aid remainsakey areaof justice for all. fulfilling ourvisionandmissionensuringquality Despite thesechallenges, weremaincommittedto this Integrated Annual Report. even further. Detailsareavailable B, Section4of inPart for thenewfinancial year building ontheseconsiderations Business Plan,withtheStrategic Plan2015-2020reviews constraints werefactoredintobothourStrategic Planand these budget shortfalls, yearyear of wasthefirst ensure accesstojustice. While the2017-2018financial placedonourconstitutionalmandate: to the importance unqualified auditopinionsspeaks volumes, underscoring mention here–theorganisation’s track recordof by Legal AidSAwasalsocommendedanddeserves public resources The impressive financialmanagementof 15 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 16 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 become areality. thesediscussions We areexcited toseetheoutcomesof legal aidinAfricaheld. meeting discussingthegrowthof bodies tocontribute totheglobalconversation, withaside SDG Target 16.3areality, andenabled Africanlegal aid thisconference linkdirectly tomaking The outcomesof vi) v) iv) iii) ii) i) thefollowing: through considerations of The conference focused onensuringaccesstojustice, Africandelegates attending. number –over 23–of conference was heldinAfrica,andsaw anunprecedented Johannesburg inJune timethe 2017.This wasthefirst Legal AidGroupconference in the 2017International to stakeholder engagement andco-operation inco-hosting demonstrated itscommitment Legal AidSouth Africafurther holistic justicesystemfor Africancommunities. towardsaninclusivePan AfricanCentreworking first and the ACE-AJ; the justice inAfrica, cemented by the launch of especially meaningfulevent, asthefocus wasonaccessto Excellence for Access to Justice (ACE-AJ). Thisof was an theAfricanCentre alsosawin Kigali, the launch which of and Community Justice Institutions for Access to Justice Continental Conference on Collaboration between Judiciary amongstotherprojects.and futurework, Ialsoattended a Measuring SDGTarget onAccesstoJustice state-of-the-art CrimePrevention andCriminal Justice and in thefieldof Violence against Children Measures ontheElimination of theUNModelStrategies and Practical Implementation of enabled Legal AidSA’s involvement inpromotingthe theUNODC. Thein Vienna, opportunity ontheinvitation of This pastyear, Iattended aSideEvent onEffective Legal Aid United Nations Development Programme. andCrime(UNODC)the Nations OfficeonDrugs withtheUnited justice for allcontinues, inpartnership GENERAL INFORMATION who mostrequireaccesstojustice.who forguaranteeing that works legal those aidtruly about costandaffordability, and havingmaintained while aparallelconversation qualityare ensuring that highstandardsof it; understand to simplifythelaw oftenleast for thosewho exploring technology andself-help avenues and constitutions; institutionalising accesstojusticethroughtreaties assistance; andindigent people’s needfor legal services provision; successfulandsustainable legal aid models of realising equality, justiceandabetterlife for all. mature andcontribute toitsfuturegrowthpaths, ultimately and vulnerable. We areexcited towatch theorganisation tothepoor ethical, qualityandindependentlegal services accessible, sustainable, the leaderinprovision of our sharedvisionfor theorganisation; toseeitbecome Lastly, Legal AidSAfor maintaining IthanktheBoardof organisation great! theindigentandvulnerable –you maketo serving the all staff andunrelenting commitment of the hardwork Legal AidSouthAfrica,andapplaud of Chairperson Board I take great prideinholdingthepositionof everywork day. individuals, excited throughtheir tomake adifference passionate revealed anorganisationreporting madeupof our Provincial Summitsheldintheyear of Leadership this Integrated Annual Report, D of onin Part is reported againstWhile ourSustainabilityStrategy ourperformance theorganisation’s mandate. of delivery standards of closelyteam that works withhertomaintaintheexceptional Officer, Ms Vedalankar, and theExecutive Management Tremendous thanksgotoLegal AidSA’s Executive Chief ongoing support. Development, MrJohn Jeffery. We aregrateful for your Justice andConstitutional the DeputyMinisterof AdvocateServices, Michael Tshililo Masutha, and Justice andCorrectional by theMinisterof supported The that work Legal AidSouthAfricadoesisalways well the Executive Managementteam. reflectsthestrengthof State Legalto transform Services Legal AidSA,totheproject Executives of andManagers theCEO, isassistedintheprojectby who contribution of theorganisation. The the excellent of performance Development her appointment given has endorsed CommitteeonJusticeand thePortfolio andConstitutional Legal AidSouthAfrica in additiontoherroleasCEOof MsVedalankarLegal Services. has been doingthiswork State to take forward of theprojectontransformation herastheprojectleader Minister inhisappointmentof Ms Vidhu Vedalankar hasbeenacknowledged by the of Legal AidSAundertheleadership The successof on makingaccesstojusticearealityfor all. delegations intheyear underreview, ourwork furthering country We werealsohonouredtohostanumber of Chairperson: Board of Legal AidSA Boardof Chairperson: Judge PresidentDunstanMlambo met more than 90% of oursettargetsin BusinessPlan met morethan90%of ourbudget in2017-2018.We havespending 98.7%of financialmanagement,good governance andprudent SouthAfrica.We do thisinacontext of General of consecutive unqualifiedauditopinionsfromthe Auditor- resources –Legal AidSouthAfricahasnowreceived 17 public extends tothespendingof accountability certainly resources acrosstheorganisation. Ourcommitmentto financialmanagement,governance andhuman of pillars ensuring that theirhumanrightsareupheldrequiresstrong and persons persons. Assistingsuch a large number of aswelllegal advicecriminal andcivilmatters to305,239 The includes legal representationreporting. in426,617 mandate, inthisyear of 732,000persons tonearly asperourconstitutional professional legal services This focus hasenabled Legal AidSAtocontinue delivering the indigentandvulnerable. onbeingavoice for justiceforthe organisation tocarry good governance andstrategic enables planning, which oursustained another financial focus onyear underscores ourconstitutionalmandate for of successful delivery commitment toensuringaccessjusticefor all.The Legal AidSouth Africacontinues todemonstrate our 7. GENERAL INFORMATION CHIEF EXECUTIVEOFFICER’SOVERVIEW at all criminal courts throughoutthecountry.at allcriminalcourts throughourpresence criminalmatters of such numbers criminal, and55,794(13%) civil. We areable tohandle were a similarsplit–364,267(87%)finalisedmatters (13%) beingcivilmatters. show Ourfinalisedmatters 371,202(87%),with55,415 handles arecriminalmatters that Legal matters AidSouthAfrica The vast majorityof 420,061 matters. andfinalisedatotalof 426,617newlegal matters of Agreements. Intheyear underreview wetookonatotal Co-operation AgreementsandAgencypractitioners; Offices andSatellite Offices nationwide; Judicare delivery, service comprising128Legal AidSALocal of thepublicare able throughourmixed toserve model legal representation andadvice to731,856 people. We In the2017-2018financial year, Legal AidSAprovided Top Employers inSouthAfrica. theTopLegal AidSouth Africawasalsonamedoneof 20 Public Sector for thethirdconsecutive year. Additionally, ninth consecutive year, Leaderinthe aswellIndustry were alsonamedaTop Employer inSouthAfrica for the publicsustain itsstatus entity. asahighperforming We for thefinancial year, highlightingLegal AidSA’s to efforts 17 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 18 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 throughout this Integrated Annual Report. throughout thisIntegrated Annual Report. such matters. You can read about more such matters they mightinfuturehave persuasive authorityinother Even though these were not findings made by a court, constitutionaldamageswereawarded tolitigants.when legal history themakingof of and wereproudtobepart intheLife Esidimenimatter thesurvivors the familiesof Unit’s – intheyear work underreview werepresented the they toohave of accesstojusticeisat theheart vulnerable communities andensuringthat the rightsof finalised, witha92%outcomesuccessrate. Protecting thefinancial year, hadbeen thesematters end of 19of organisations, approving 25asimpactmatters. Asat the andexternal legal practitioners from bothinternal intheyearassessed 65matters underreview, submitted matters, throughourImpactLitigation Unit.The Unit communities inimpactlitigation that promotethe rightsof civil societyorganisations inprecedent-settingmatters Legal Aid South Africaboth directly litigates and funds away.are demand-based;nooneisturned year. to note that our legal advice services It is necessary Local Offices, withplans for rolloutinthenewfinancial Centre, hasbeenpilotedat someLegal which AidSA general legal advice, including videocallswithourCall accessingthepublic inordertoprovide meansof further Our Legal Development teamhasbeenresearching Line assisted 6,086 (14.6%) more people in 2017-2018. compared to2016-2017,wearepleasedthat ourAdvice year,the face-to-faceadvice sessionsinthisreporting as requesting contact.While wearenotingadecreasein either calledtheAdvice LineorsentaPleaseCallMe were assistedby ourLegal AidSAAdvice Line, having by ourATP Paralegals toprisons, and47,863people wereassistedthroughvisits and sentencedprisoners Aid SALocalandSatellite Offices;24,869 awaiting trial received legal advice, 232,507wereassistedat Legal 305,239peoplewho thetotalnumber of Advice Line. Of andthroughourtoll-free and sentencedprisoners nationwide; throughvisitswithawaiting trialprisoners ouroffices General legal advice isprovided at allof both criminalandcivillegal matters. in independent, accessible andqualitylegal aidservices showcasingourprovisionIntegrated of Annual Report, in theyear underreview arefeatured throughoutthis we handled the matters some of matters. Snapshotsof arecommittedto assistingclients withtheircivillegalwho also have nationwide, dedicated civillegal practitioners We judgment/sentence wasappealedtoahighercourt. the where Legal AidSAassistedin1,774appealsmatters GENERAL INFORMATION training anddevelopment targets. levelsrecruitment and low turnover, aswellexceeding all talentmanagementareasincluding sustaininghigh practice inthisarea.Performance remainedstable in our best confirming Resources Management; further detailsourHuman this Integrated Annual Report Eof Part the continued recognitionwereceive asaTop Employer. pleasedwith wearevery talent managementoffering; our continues to contribute tothegrowingmaturity of Top 20Top Employers inSouthAfrica.This benchmark third consecutive year. the We were also named one of LeaderinthePublic Sectorfor the named theIndustry accreditation as aTop Employer, aswellbeing employee conditionsinreceiving our ninth consecutive Legal AidSouth Africacontinued toberecognisedfor our delivery.are cuttingintoourservice budget constraintsthat management, moresoinatimeof We remaincommittedtogoodgovernance andfinancial theAuditor-General. of Statements, aswellthereport features ourAnnualIntegrated Financial Annual Report this Fof R1,837,124,887. Part ourbudget; atotalof of During the2017-2018financial year wespent98.7% public resources. spending of accountable andprudent opinion highlightsourcommitmenttotheresponsible, Auditor-General. This 17thconsecutive unqualifiedaudit an unqualifiedanda clean auditopinionfromthe pleased tohavemanagement – we arevery received extended toourfinancial Our goodgovernance further thehighestquality. isof offering to ensurethat ourservice programmesinplace with training, research andsupport issignificant, ourlegal practitioners professional growthof havewho generally metourqualityrequirements. The targets. The sameisdonewithJudicare practitioners, exceededaudit. Our practitioners the set legal quality when conducting their appearances matter files and court with ourstrictrequirements. The LQAU assessesboth areproviding aligned practitioners qualitylegal services, legal ourinternal that 99%of inconfirming our work, endorses Legal QualityAssuranceUnit(LQAU) further our thereby ensuringaccessto justice. The findings of peopleweserve, of thehighnumbers We areproudof needing assistancewithcivillegal matters. conflict withthelaw and38%(6,209)being children 16,350 children, with62%(10,141)beingchildren in In the2017-2018financial year Legal AidSAassisted launch of our Client Services Charter duringtheyear Charter ourClientServices launch of our commitmentwasmade morevisible throughthe provisions.commitment tobetteringourservice Indeed, including financialmanagement andcontinued ourexceptional performance, special mentionmadeof Constitutional Development werewellreceived, with Committee on Justicepresentations to the Portfolio and budget constraints. Our year of aplomb duringthisfirst was properly constituted and fulfilled its obligations with manner, upholdingits constitutionalmandate. OurBoard the organisation inasustainable continued toperform Legal AidSA’s ensuredthat governance structures B:Performance Information. found inPart More details on the Organisational Environment can be Agency partners. employees, andCo-operation Judicare and practitioners will have processes, onourworkflow for bothinternal to the impact this new online administration system launched in the newfinancial year. We look forward Legal AidAdministration 2016(eLAA2016),willbe Our newITlegal administration application, electronic financial year. thenewbrandduetobecompletedin rollout of commenced inthe2017-2018financial year, withfull allLegal AidSAofficesnationwide The rebranding of voice for justicefor communities aroundthecountry. are essentialinestablishing Legal AidSouthAfricaasa marooi/blue), our marketing andpublic relations efforts ourbrand(grey/blue to in thephysical elementsof With a change in this report. elsewhere grow as reported ourorganisation continues anditswork to Awareness of Provincial Efficiency EnhancementCommittees. withNational and in tackling casebacklogs inourcourts detailsourwork thisIntegrated Annual Report, D of in Part Environment,mandate. Delivery The sectiononourService ourlegislative all contribute tomeetingthefullextent of injusticesystemfunctions sessions, andparticipation programmes, stakeholder interactionsandnetworking Community outreach offering. ourservice of part necessary rights andobligations, stakeholder engagement isavery legal to to provide education concerning and information Legal AidSAbeing theobjectsof are fulfilled. With oneof that our organisational stakeholder matrix commitments D),ultimatelyStakeholder ensuring Engagement inPart on engagement continued tostrengthen (seetheReport wellduringthe2017-2018financial very year. Stakeholder alsoperformed support Other organisational areas of GENERAL INFORMATION our work inensuringqualityjusticeforour work all. continue We toguideourwork. lookforward tocontinuing access tojusticeandultimately, abetterlife for all,will toupholdhumanrights, ensure Our collective efforts Directors, andallotherstakeholders. Judge MotsamaiMakume;theBoardof Chairperson President DunstanMlambo;ournewly appointedDeputy is. Judge Thank you alsotoourBoardChairperson, hard tomake ourorganisation assuccessfulit teams and employees, have who worked tremendously I thankourLegal Aid SACitizens –ourmanagement higher impactonourclients. having sothat weprioritisematters a legal aidservices Thisservices. willrequireareview andprioritisation of legal aid a consequentnegative of impactonthedelivery whichorganisation, willhave thisisimpactingourstaffing from the national fiscus. Being a humancapital intensive received a5%budget cuttoourbaselineallocation andentities, havewith othergovernment departments fiscal constraints. Inthenewfinancial year, we, together the challenges ahead;themostpressingbeingour holdusingoodsteadasweface matters, willcertainly incriminalandcivillegal quality legal aid services independent,accessible and through theprovision of toaccess justice allpersons championing the rightsof SA Citizens’ –indeed,ourattitude, andcommitmentto Our employees arecollectively toas‘Legal Aid referred Governance andcompliance withourlegislative universe. risk management,alignmenttotheKingIVCodeof were handledand/orimplementedeffectively, including C: Governance, governance, detailed in Part Other areas of tomanagement. partner ourcontrolsandastrategic business assuranceof of Auditors standards, continuing to be a sourceInternal Audit totheInstituteof The functionconformed Internal ourlegislative mandate. of thedelivery provisions of These two documents govern the policy and procedure Regulations andLegal AidManual inAugust 2017. The Legal AidGuidewasreplacedby theLegal Aid justice for ourclients. accessto under review, solidifies our promiseof which Chief Executive Legal AidSA Officer: Chief Vidhu Vedalankar 19 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 20 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 compromising thehighquality circumstances, wecontinued to allSouthAfricanswithout PERFORMANCE INFORMATION to provide accesstojustice standards whichwehave I committed ourselvesto. unfavourable economic n spiteoftheprevailing PART B: Please refer to page 106 of the Report of the External Auditor, theExternal F:FinancialInformation. of published inPart theReport Please refer to page106of requirements. onotherlegal Objectives andregulatory underthePredetermined inthe Report with material findings beingreported tomanagement, objectives The auditconclusion against predetermined isincluded ontheperformance inthereport with theapproved objectives predetermined andmandate. out within Legalas it provides Aid South Africa are in accordance independent assurance that activities being carried Legal theAuditor-General AidSA, SouthAfrica/Auditor isacknowledgedThe ascritical tothesustainabilityof roleof 2. 28 July 2018 Executive Legal AidSA Officer: Chief Vidhu Vedalankar Legal AidSouthAfricasetoutonpages 37to46 of The information performance ispresentedonpage107. and theirreport Legal AidSA’s for information theyear performance ended31March 2018hasbeenexamined auditors by theexternal 2018. thepublic entityfor thefinancial year ended31March and targetsaspertheStrategic andAnnual Performance Planof fairlyreflectstheactualachievementsIn my information opinion,theperformance against plannedobjectives, indicators information. performance designed toprovide reasonable assuranceastotheintegrityandreliabilityof control internal Executive Officerisresponsible for establishing andimplementingasystemof theChief Furthermore, for thejudgmentsmadeinthisinformation. Legal and AidSouthAfrica’s information Executive performance Officerisresponsible for thepreparation of The Chief 1. PERFORMANCE INFORMATION of children, can intervene andmake children, canintervene anappropriate ordertoprotectthechild. of guardian istheuppermost which circumstances could be doneandthat aCourt, the the child so that a proper assessment of and responsibilities in respect of LocalOfficeassistedMrNinapplying SA Pietermaritzburg for parentalrights Congo. toassistthechild. OurLegal Aid MrNwantedtoapproach courts of this couldnotbedoneasnofamily couldbefound intheDemocratic Republic her family but wasunsuccessful.MrNalsoattempted tore-patriate thechild but Mr N attempted to assist the child Pietermaritzburg. to locate on the streets of separated from her family and other refugees. The child was found abandoned CongotoSouthAfricabut intheprocesswas Democraticwar-torn Republic of children that findthemselves ina vulnerable position. A15-year-old child fled Children remainafocus areafor Legal AidSouthAfricaandthisincludes foreign AUDITOR’S REPORT: PREDETERMINEDOBJECTIVES ENDED 31MARCH 2018 STATEMENT OFRESPONSIBILITYFORPERFORMANCEINFORMATION FORTHEYEAR

was approved by theBoard. 21 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 22 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 number of cases, thereby restoringthepublic’s faith in number of ahigher andfacilitates thespeedyfinalisation of courts, casesthroughthe has contributed toabetterflowof practitioners. This downtime duetotheunavailability of throughoutthecountry, all courts minimisingcourt while to criminallegal aidservices us toextend of thedelivery modelhasmadeitpossible for The practitionerpercourt system.aid delivery legal ourinternal of remainsthecornerstone the courts provisioning to staff model of Our practitionerpercourt resources at allcourts. staff theprovisioningobtained fromthestudytoinform of operating environment, we andweusetheinformation our This studyhasgiven of usabetterunderstanding thedemandfor criminallegal understand aidservices. throughoutthecountry,criminal courts inordertobetter rollsin allcourt conducted anextensive research studyof thefinancial year, of During thecourse Legal AidSA through Co-operation Agreements. as withlegal sector NGOsandUniversity Law Clinics our Judicare and Agency Agreement Model, as well inprivate withpractitioners practicethrough partnerships entailsenteringintostrategic delivery The mixed modelof existing withinthelegal fraternity. expertise the wealthof aswelltotapinto ourservices, to extend therangeof enables amixed us system,which modeldelivery use of resourcesweresupplementedby our Our limitedstaff ourtenure. guarantee thesecurityof ourpremisesto premises, andby purchasing someof our monitoring ourleaseagreements, renovating someof suitable accommodation for ouroffices by continuously nodes. Extensivetransport isdonetosecure work andotherpublic amenities, such aspublicthe courts to our clients, and are conveniently located close to our offices are located so that they provide easy access This footprint iscontinuously reviewed toensurethat by 6Provincial Offices, aswellourNational Office. Aid SALocalOfficesand64Satellite Offices, supported Our national footprint remainedunchanged at 64Legal Constitution alivingdocumentfor all. allSouthAfricans, thereby makingthe the rightsof to. Indoingso, wehave andprotect continued toaffirm wehavequality standardswhich committedourselves to allSouthAfricanswithoutcompromisingthehigh circumstances, wecontinued toprovide accesstojustice theprevailing unfavourable economicIn spiteof 3.1 3 PERFORMANCE INFORMATION . SERVICE DELIVERY ENVIRONMENT PERFORMANCE OVERVIEW OFLEGALAIDSA’S research resourcessuch asJutastat and LexisNexis. our Intranet,andthrough subscriptiontocuttingedge material aswellprecedentsareeasily accessible from havecases which defined prescriptionperiods. Research with prescribed time periods, as well as monitoringall tomonitorcompliance systems toassistcivilpractitioners on any given day. We have alsointroducedweb-based multiple documentsthat acivilpractitionergenerates generating the Aid SALocalOfficestolessentheloadof advanced documentgeneration softwaretoallourLegal these challenges. We have procured and rolled out driven inmeeting approach toassistourpractitioners ourcivilunits. We haveof alsoadoptedatechnology- SOPs andguidelinesinplacetoregulate thefunctioning acivilpractice. We havethe exacting timedemandsof at thesametimemeetingclient-focused while services, the chanllenge toour, toourcivilpractitioners, torender posesThe increaseddemandfor civillegal services wedeliver isnotcompromised. theservices the qualityof ensures that thelessexperienced practitioners of work to oversee the civilsupervisors asufficient number of of civil capacityinacosteffective manner. The provisioning the careerpath for ourpractitioners, alsoincreasesour inadditiontowidening which, juniorcivilpractitioners of postscivil litigation, we have now created a number of withhigh experience levelsto findingpractitioners in previously strategy was geared more our civil recruitment that wecanobtain maximum benefitfromthem. Whereas teams, ourcivildelivery so rearranging creative ways of demand for legal aidincivilmatters, wehave hadtoemploy To ensurethat weareable toaddresstheever increasing Operation and Agency partners. Aid SALocalOffices, Judicare practitioners, andCo- betweenourLegal ourwork ratio for thedistribution of ourmixed model We have of alsometourtargetsinterms delivery. formatters bothcivilandcriminallegal services newandfinalised achieved itstargetsinrespectof During theyear underreview, Legal AidSouthAfrica theregularpractitioner.the absenceof in areserviced SA LocalOfficestoensurethat thecourts Standard Operating Procedures(SOPs)for allLegal Aid this duetoareductioninbudgets. We have implemented Legal AidSALocalOffices, but wehadtodiscontinue identified modelat certain past introducedalimitedrelief event arenotable to. that ourpractitioners We have inthe capacitytocover inthe expect ustohave thecourts relief Stakeholders intheCriminalJustice Systemcontinue to Courts. andSexual Offences Crimes Courts cover such asCommercial allspecialisedcriminalcourts the justicesystem.We have madecapacityavailable to our CallCentreteamwillcallthem back. the Legal AidAdvice LinecansendaPleaseCallMe, and cannotcall whereby clients who a PleaseCallMeservice, Legal AidAdvice Linehaswidenedthroughtheprovision of Accesstoour advice throughatoll-freetelephoneservice. areas, thoseinrural toaccessinstantlegal particularly Line. The Legal AidAdvice Linemakes itpossible for clients, offices, as well as at our Call Centre, the Legal Aid Advice our dedicated Paralegals arestationed at all128of who programme.delivery General advice is provided by ourservice of General legal advice isanintegralpart process. court toserve thelocalSheriffs of services wearenotable toutilisethe issues inareaswhere Discussions arestillongoingtoresolve alloutstanding and ConstitutionalDevelopment toresolve thisissue. National Treasury, Justice of aswelltheDepartment CSD. We consultedwidely withtheBoardfor the Sheriffs, were notregisteredonthe processes, assomeSheriffs court of faced somechallenges withregard totheservice registered on the Central Supplier Database (CSD), we by theNational Treasury tobe requiringallsuppliers newprocurementregulations With theintroductionof High Courts. at resources toensureaccesslegal aidservices will have toreview ourpolicy tore-prioritisetheavailable constraintsonavailable resourcesweand withfurther available intheHighCourts toattend tothesematters clients. Legal limitedcapacity AidSouthAfricahasvery prejudicialto asunrepresentediscertainly matters of clients andtherefore proceedinginthesetypes life of impactsignificantly onthe which more seriousmatters aregenerallyrights. litigated Matters intheHighCourts could possibly have qualified for legal aidtoprotecttheir unrepresentedlitigants applied, asignificant number of they aware that they canapply for legal aidandthat if litigants arenot that have intheHighCourts matters thepilotstudyreflectthat alarge number of results of only aParalegalopposed towhere wasavailable. The more clients wereassistedwithlegal representation as and legal practitionerwereavailable at theHighCourt, merit. This aParalegal studyalsoshowedthat where meansand of they metourcriteriainterms granted, if for legal aidcouldpossiblymatters which have been thelitigants had showedthat 69%of This studyfurther werender.not knowaboutLegal AidSAandtheservices thelitigants that didnotapply for legal aiddid that 72%of didnotapply for legal aidandin thesefour HighCourts litigants appearing The research indicated that 85%of beforeare unrepresentedintheirmatters theHighCourt. howmany litigantsand alegal practitionertodetermine by usingaParalegal ourHighCourts pilot studyat four of Between August 2017andOctober weconducteda PERFORMANCE INFORMATION establish thereasonsfor thedelays infinalising theirmatters, RDsinorderto of thiscategory cluster inthemonitoringof playing theleadrolewithinCJS(CriminalJustice System) in theCriminalJustice Cluster. Legal AidSAiscurrently backlogged cases, and aretherefore aspecialfocus group trial for periodsexceeding areanindication twoyears of and ChildrenAwaiting Trial incustody(CAT). RDsawaiting with ourprogrammetomonitorRemand Detainees(RDs) We casebacklogs inourcourts. continued challenge of Legal AidSouthAfricaiscommittedtoresolvingthe records tobeusedinappeals. case stakeholders tofasttrack thepreparation of court delays. We continuously engageto identifycausesof with each appealmatter,systems tomonitorthevarious stagesof web-based also beenimproved withtheintroduction of has appealmatters ensuing appeal.The managementof Unitsareaware andreadyfor the so that theHigh Court successfully applied for leave toappealinthelowercourts, wehave inwhich allmatters Unitsof to notifyourHighCourt We have alsodeveloped anautomated web-based system for trialintheHighCourt. fromthelowercourts transferred all trial cases that have been Units of to our High Court We have improved oursystemstogive earlynotification legal services. for of theactualdelivery practitioners HighCourt Centres soastofreeupthetimeof Unit Paralegals are utilisedtovisitclients inCorrectional time topreparefor theircases. Dedicated HighCourt legal practitioner, orJudicare, sufficient internal whether legal representative timeously, thereby the affording rolls arecompiled,sothat clients canbeallocated a stakeholders toimprove theway HighCourt inwhich only.Courts We areincontinuous discussionswith theHigh arededicated toservicing who practitioners by highly experienced Unitsarestaffed The HighCourt and theConstitutionalCourt. Appeal of intheland,including theSupremeCourt courts ensure that legal aidisavailable tolitigants inthehighest Units, Legal AidSAisableThrough to ourHighCourt theirarrest. of 48 hours within persons, andtobebroughtbefore acourt arrested undocumented migrantstobetreated like allother arrested insecuringtherightof Unit wasinstrumental SouthAfricans. Significantly, ordinary the daily lives of the to housing, aswellmany otherissuesthat impacton children, the right with land issues, evictions, the rights of theindigentby takingoncasesdealing on therightsof hadapositive caseswhich impact dealt withanumber of The ImpactLitigationhigh constitutionalimportance. Unit casesof indigent andvulnerable throughthelitigation of the Constitutionbecomesalivingdocumentfor the Our Impact Litigation Unithas continued toensure that 23 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 24 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Review Committee. theCJS of thework protocols developed asaresultof system. We have implementedallrecommendations and thecriminaljustice provide inputintotheimprovement of Justice SystemReview Committee, sothat wecan theCriminal intheactivitiesof We continued toparticipate complaintsreceived. as thereducednumber of feedback received inclient satisfaction surveys, aswell Management Programmecanbeseenfromthepositive ourQuality Agency Agreements. The effectiveness of practitioners, Co-operation Agreementsandfixed–fee Legal AidSouthAfricaclients, including Judicare of handlingcasesonbehalf allpractitioners of the work programme has been extended to include a review of targets wehave setfor ourselves. The qualityassurance meetandexceed ourpractitioners thequality majority of We ourservices. areassuredthat the thequalityof of independent assurance thereby providing ameasure of ourpractitioners, conducts independentqualityauditsof Unit (LQAU), Audit Department, located within the Internal relevant toouroperations. The Legal Quality Assurance ensure that it iscontinuously improved, andremains This programmeisreviewed andrefinedannually to clients, torealisemaximum client satisfaction. thehighestqualitytoour of continue torender services Our QualityManagement Programme ensures that we these children. Guardians Fundfor thebenefitof randswiththe the year underreview depositedmillionsof children estates arebeneficiaries, inwhich andhave in of Master’s Offices, wecontinue tohelpintheadministration withthe the Children’s Through ourpartnership Courts. care, in arechildren inneedof whom children, most of Our civilunitscontinue toprovide legal representation for legal representation toallchildren incivilmatters. whenever ourassistanceisrequired.We alsoguarantee Courts, Inquiry aswellinallPreliminary Justice Courts, children inallChild to helpwiththerepresentation of in conflictwiththelaw. We have practitioners available involvingthem trainingindealingwithmatters children SA. We have by capacitated offering allourpractitioners priorityfor Legal Aid group hasalways beenamatter of children asaspecialvulnerable The representation of RDsperprovince. thetop20longestserving of report isasummary thesereports by allstakeholders. Oneof Enhancement Committeesfor discussionandinterventions Legal Aid South Africa to all National andProvincial Efficiency arethenprovidedOffices onanindividualbasis. by Reports their cases. The RDsaretracked by ourLegal AidSALocal as wellformulating strategies for thespeedyfinalisation of PERFORMANCE INFORMATION and recognition. lineasacombination toexpress itsmeaning and payoff conveys itsdistinguished symbols, logo, name, colours Legal AidSouthAfricahasanestablished brandwhich term. meet ourbusiness needsintheshort the eLAA2016systemisstilldemonstrating theabilityto whichlegacy willbereplaced AdInfinitumsystem by our current Judicare practitioners. It is pleasing to report accesstoclients and bring moreonline, self-service year. The eLAA2016project,oncefully rolledout,will and targeted for completion in the 2018-2019 financial wasinitiated in2016-2017,isstilloncourse 2016 which eLAA withlimitedfunding.platform The development of We have, however, ourIT beenable tomaintainstabilityof ourITplatform. necessitates theefficiencywhich of Aid SALocalandSatellite Officesarespreadnationwide, IT systems to functioneffectively, since our Legal particularly the Our business model dependsheavily onthestabilityof LeaderinthePublic Sector.Industry Employer for theninth time, aswellbeingnamedan resulted inLegal AidSAagain beingaccreditedasTop theorganisation. That advancing thestrategic goalsof Managementprovedcapacity at alllevels valuable in of and committedstaff. Ourabilitytoretaintheintellectual a capable leadership made possible by theresilience of Aid SouthAfricamaintainedahighperformance. That was reductions. Notwithstandingthebudget constraints, Legal thebudgetary theimpactof increased soastooffset assets also significantly reduced andthelifecycles of reducedstaffing. The operational budget was result of ledtoareducedorganisationalwhich capacityasa constraints and increasingpressureduetobudgetary year underreview despiteourbusiness facingsignificant The organisational environment remainedstable inthe 3.2 ability todeliver ourservices. rationalisation willhave onour the impactthat any staff currently. We are continuously devising ways to minimise at thelevel thecourts wecover them our abilitytostaff In particular, thereductioninfundingwilldirectly affect toallqualifyingclients at thelevelservices wedonow. threaten ourabilitytoprovide qualitylegal will further budget cutstoourbaselinefunding, which further of thefinancial year saw theannouncement The endof and provided inputtoproposedlegislative changes. specific vulnerable groups.affecting We alsomonitored otheradhoccommitteesthat dealwithissues number of Justice, Committee, theSexual aswella Offences CommitteeonChild committees such astheIntersectoral Legal AidSAisalsorepresentedinallspecialist ORGANISATIONAL ENVIRONMENT National OfficeinBraamfontein. Itisanticipated that the no cost)recyclable material fromLegal AidHouse, our Aid SANational Office. Remade Recycling collects (at Recycling, topilotarecycling programmeat theLegal provider, witha recycling service partnered Remade the business’ impactontheenvironment. The organisation toreduce Legal AidSouthAfricacontinued initsefforts clients wereadopted. embraced by allemployees andthat ways toadd value to key strategic shifttoensurethat thefocus toclients was launched andintroducedtoallemployees, wasa which was Charter In addition,thenewClientServices previous financial year. key messagesinthe stories following thereview of organisational success as well as effective sharing of theLegal AidSALanguagePolicy to thekey elementsof media. The move wastherefore significantinresponding main languages are not often catered for by national positive anddistinctive way andwithcommunities whose to effectively shareorganisational successstoriesina withmultiple mediaplatforms senior legal practitioners have slots. provided Theseinterview partnerships our hasresultedinregular community mediawhich number of signed with a Understanding pleased with Memoranda of reductions, weare thebudgetary alleviate theimpactof period.To reporting 2018 to66%inthecurrent further ourbrandawareness from60%in2017- the increaseof andintheirinteractionwithclients hasled to the courts bothin our staff and potentialclients. The of goodwork tocommunities print mediainshowcasingitsservices Legal AidSA continued touseboththeelectronicand Offices remainednamedassuch. Justice Centres(nowLegal AidSALocalOffices).Satellite Regional Offices(nowLegal AidSAProvincial Offices)and Strategy alsobroughtchanges toournamingconvention of Aid SALocalandSatellite Offices, theBrandUniformity Legal thegeographicalscopeof immediately understands inordertoensurethat thepublic we operate in.Furthermore, implemented inphasesduetothetougheconomicclimate office signage is being of The brand rollout in terms points.achieve acrossallservice branduniformity all officeswillassumethisvisualrepresentation inorderto documentsand become blue andmarooi.Allcorporate colours with thefarmorevisible marooi,sotheprimary clients. The renewed branding exchanges the silver/grey identityandvisibilitytopotentialSouth Africa’s corporate Strategy ismeanttostrengthenLegalUniformity Aid reinvigorated inthisfinancial year. The reviewed Brand reviewing itsstrategies, brandwas ourcorporate In linewithLegal AidSA’s periodically practiceof PERFORMANCE INFORMATION Board Governance Charters andinstruments. Board Governance Charters effectively andtheBoardreviewed andrefinedallthe functionedefficientlyand allgovernance and structures relevant governance requirements werefully operational the Legal AidSAAct.Duringtheperiodunderreview the their appointment in accordance with the requirements of has beenconstitutedandoperational for 25monthsafter in operation for justover andthenewBoard threeyears 2014hasnowbeen The Legal AidSouthAfricaAct39of 3.3 us tothrive. that exists withintheorganisation willcontinue toenable culturebased andorganisation-wide sharedcorporate for allinSA.We areoptimisticthat thesustainedvalues- Rightsandmake ourConstitutionalivingdocument Bill of communities in ordertorealisetherightsenshrinedinour inour indigent, vulnerable andmarginalisedpersons ensure we continue to increase access to justice for the despite thebudget limitations. wastoalso The purpose inbothcriminalandcivilmatters unrepresented incourt on themandate toensurethat ourclients didnotgo weremadetokeep employees focusedAll theseefforts culturewas strengthened. based highperformance reductions.the budgetary Italsoensuredthat avalues- itsclients amidst organisation torespondtheneedsof the withregard tothedirectionof shared understanding links acrossallthemanagementteamssothat allhave a sustainability outcomes’,aimedat strengtheningthe Summits was ‘How to lead effectively to deliver throughout thecountry. theProvincial The themeof staff wereattended bySummits which allitsmanagement Legal AidSA heldsuccessfulProvincial Leadership Legal Aid SA by allemployees. Furthermore, culture of specifically focus attention onstrengtheningapositive Programme, amongstothers. The intentionwasto Communications Strategy andtheSocialEthics topics, that included theBrandand a widerangeof business priorityconversations.leadership This covered Programme focus for 2017-2018wasoncontinuing past years. For thisreason,theOrganisational Culture at thesamelevels wehave beenable to maintain in the ourbusiness environment tough tomaintainthestabilityof wefaced,itwasgoingtobe due tothebudget shortfalls theyear underreview weweremindfulthat of At thestart by extending theirlife span. any kindtostaff of vehicles,particular toensurethat they didposeany risk the other assets, in We continued to monitor the status of theorganisation isreduced. that thecarbonfootprint of programme willbeextended totheprovinces toensure LEGISLATIVE CHANGES KEY POLICYDEVELOPMENTS AND 25 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 26 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 on measuring the achievement of thesegoals. Theseon measuringtheachievement of bothnationally andinternationally, isfocusingyears efforts, poverty andfightinjustice inequality for thenext 15 Development Goals(orGlobalGoals)toendextreme 17Sustainable includesGoals (SDGs)which asetof accesstojusticeintheUNSustainable Development of inallmembercountries.indigent persons The inclusion legal aidsystemsandincreasedaccesstojusticeby of development. This ispaving the way for thedevelopment to guide sustainableplay a critical role internationally continuesaccess tolegal to aidincriminalmatters theUNPrinciplesand Guidelineson The adoptionof the 2019-2020financial year. legislation by drafting taskteam to prepare the necessary hasconstituteda who Services Justice andCorrectional draft legislation toregulate thesectortoMinisterof communities, haspreparedandsubmittedproposed for indigentandvulnerableand legal empowerment roleinensuringaccesstojustice playswhich animportant Community BasedParalegals. ThisRegulation sector, of include theprovisions that werecontemplated for the As previously mentioned,theLegal PracticeActdidnot to accessjusticeascontemplated inourConstitution. theneedfor tobeable indigentandvulnerable persons of independent andunifiedlegal profession that isconscious an Council andisactively contributing tothedevelopment of Legal AidSA is representedontheInterimLegal Practice the Legal Practice Act isnow set for 1 November 2018. of recommendations totheMinister. The operationalisation time periodswasrequiredtocompletethesubstantive theCouncil to theMinisterbut inevitably anextension of therelevant substantivedevelopment recommendations of 2015,thecommitteehascontinued with the in February theInterimLegal PracticeCouncil and theconstitutionof having 2014, beenbroughtintooperation on1February theLegal PracticeAct Chapter10of 1and2of With Part 2018. of the secondhalf that theupdated MeansTest willbecomeoperational in Parliament for consideration andapproval. We anticipate These proposedamendmentshave beentabled in Minister for amendmentstobeeffected. Board andrecommendations have beensent tothe Aid SouthAfricaMeansTest hasbeenreviewed by the theinitialregulations wereconsidered,theLegalwhen In compliancewitharequestfromParliament at thetime from22Augustnew Legal 2017. AidSAAct,witheffect the (Procedures), asstipulated insections23and24of the Legal AidRegulations (Policy) andLegal AidManual therefore remainedinoperation untilitwasreplacedby 01March 2017.The 2014Legal AidGuide deadline of Regulations andManual intooperation by thelegislated There wereunexpected delays inbringingboththe PERFORMANCE INFORMATION by Programme. inSection 4,Performance Information 2018 isreported Plan 2015-2020andAnnual Performance Plan 2017- Programmes assetoutintheLegal AidSAStrategic theObjectives,the achievement Strategies and of (page09).Progressmadetowards Annual Report thisIntegrated A,Section3.1of SA aredetailedinPart Legal Aid The strategic outcomeorientated goalsof 3.4 progress toachieve Target 16.3. ournational measures for South Africa to determine to thisduringthecomingyear, including thesettingof attention be conductedin2018andwewillgive further legal problem. We are advised that this revised will survey they for encountera assistancewhen they turn whom SouthAfricansandto onthelegalinformation needsof toobtainbaseline CrimeSurvey enhancing theVictims of Specifically, Statistics SouthAfricaareinthe process of theworld. the restof inSouthAfricaand injustice andinequalitythat pervades endingextreme poverty andtofight to achieve thegoalof indelineating broadergoals conjunction withourpartners national level, andsomeprogresshasbeenmadein These measuresneedtobeenhanced,especially at civiljustice. criminal justicetotheexclusion of achieve and focus only on narrow the SDGs are very towards the goals andmonitor the actionstaken to measuresthat have beenagreedtotrack progress of rule of law at the national and international levels and and levels international and national the at law of rule SDG 16Target 16.3callsuponcountriesto: shared at thisconference. this conference, thereby takingforward theexperiences legal aidinstitutions, academicsandpolicymakers at international timeengagefor withtheheadsof thefirst from 14to16June 2017.Many Africancountriescould by Legal AidSouthAfricaandtheILAG inJohannesburg Legal AidGroup(ILAG) conference that wasco-hosted issues werebroughttothefore duringtheInternational the approved 2017-2018Annual Performance Plan. againstyear information andthedetailedperformance nationally andperprovince for the2017-2018financial The following statistics arethedelivery for theorganisation Masutha, MP, on06March 2017. Adv. Services, Justice andCorrectional Mthe Ministerof South Africawasapproved by theExecutive Authority, Legal Aid The 2017-2018Annual Performance Planof 4. ensure equal access to justice for all. for justice to access equal ensure STRATEGIC OUTCOME ORIENTEDGOALS PROGRAMME PERFORMANCE INFORMATION BY The common set Promote the the Promote Table 2: Legal Aid SA Corporate Dashboard Corporate SA Aid Legal 2: Table PERFORMANCE INFORMATION 7 5 4 3 2 1 7.1 6 7.2 7.3 7.4 7.5 7.6 No. (excluding ProBono) instructions tolegal practitioners) Instructions (i.e. numberof Matters/ New Legal Delivery CLIENT COMMUNITY Quarterly/Annual Reports Quarterly/Annual Capacity Employee &Organisational Business Processes Financial Sustainability Client Community EXECUTIVE AUTHORITY ACCOUNTABILITY BusinessPlan of Delivery OVERALL PERFORMANCE New Matters Legal AidSALocalOffice – Parliamentary Briefings Parliamentary (i) DistrictCourt (ii) Regional Court (iii)  (iv) Civil Judicare –NewMatters Matters –New Co-operation Partners Matters Agency Agreements–New Impact Litigation –NewMatters Pro Bono and CC) (including SCA High Court Indicator Number Annual Target 377,642 45,859 5 2 % Performance –2017/18 represents split across delivery systems represents splitacrossdelivery Number See note at at note See Dashboard % inActualPerformance column the bottom bottom the 426,617 406,754 305,734 48,362 49,106 11,789 of the the of 3,552 6,330 1,719 Actual Performance 337 25 1* 5

95.3% 2.8% 1.5% 0.4% 0.0% % variance to variance to Variance against Achieved Achieved Achieved Achieved Achieved Achieved target positive positive target target 7.7% 7.1% Number/% 2016/17 Performance prioryears Achieved Achieved Achieved Achieved 444,962 421,431 315,318 50,438 52,079 16,786 3,596 5,534 1,198 473 13 3 5 Number/% 2015/16 Achieved Achieved Achieved Achieved 441,056 413,790 315,749 48,740 45,718 21,301 3,583 4,647 1,303 247 15 2 5 compared Variance 2016/17 2017/18 to FY -66.7% -29.8% -28.8% FY FY 14.4% 43.5% 92.3% -4.1% -3.5% -3.0% -4.1% -1.2% -5.7% 0.0% 27 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 28 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Table 2: Legal Aid SA Corporate Dashboard (continued) Dashboard Corporate SA Aid Legal 2: Table PERFORMANCE INFORMATION 8 8.1 8.2 8.3 8.4 8.5 8.6 9.1 9.2 10 10.1 10.3 10.2 No. Bono) Instructions (excluding Pro Matters/ Finalised Delivery Finalised Matters Legal AidSALocalOffice – (i) DistrictCourt (ii) Regional Court (iii)  (iv) Civil Judicare –FinalisedMatters Finalised Matters – Co-operation Partners Matters Agency Agreements–Finalised Matters Impact Litigation –Finalised Pro Bono Criminal Total NewMatters Civil Total NewMatters General Advice Satellite Offices Legal AidSALocalOffices & ATP –Paralegals Call Centre and CC) (including SCA High Court Indicator Number Annual Target 377,671 322,069 253,681 45,859 26,611 41,777 % Performance –2017/18 represents split across delivery systems represents splitacrossdelivery represents split across delivery systems represents splitacrossdelivery Number % inActualPerformance column % inActualPerformance column 420,061 399,190 299,685 371,202 305,239 232,507 47,456 48,856 12,838 55,415 24,869 47,863 3,193 6,461 1,553 Actual Performance 107 19 114.6% 95.0% 94.8% 91.7% 93.5% 3.1% 1.5% 0.4% 0.0% % 87% 13% variance to variance to variance to variance to variance to variance to Variance against target negative negative negative positive positive positive 14.6% target target target target target target 5.7% 6.5% 5.2% 8.3% 6.5% Number/% 2016/17 Performance prioryears 445,625 422,412 322,791 385,972 322,694 253,681 47,701 48,624 16,528 58,990 27,236 41,777 3,296 5,530 1,140 15 47 Number/% 2015/16 432,210 411,057 308,958 388,692 308,563 242,045 47,808 51,247 15,468 52,364 30,574 35,944 3,044 4,501 1,170 14 62 compared Variance 2016/17 2017/18 to FY 127.7% -22.3% FY FY 16.8% 36.2% 26.7% 14.6% -5.7% -5.5% -7.2% -0.5% -3.1% -3.8% -6.1% -5.4% -8.3% -8.7% 0.5% Table 2: Legal Aid SA Corporate Dashboard (continued) Dashboard Corporate SA Aid Legal 2: Table PERFORMANCE INFORMATION 11.1 11 12 12.1 12.2 13.1.1 13 13.1.2 13.2.1 13.2.2 13.3.1 13.3.2 13.4.1 13.4.2 13.4.3 13.5.1 13.5.2 14.1.2 14.1.1 14 No. Pending (>1monthincustody) DCS monthlyreports) Children Awaiting Trial (asper Children –Total Matters Children –NewCriminalMatters Children –NewCivilMatters Local Office Pending –Legal AidSA Matters Pending Matters Aid SALocalOffice) Total Backlog (Legal Matters SA LocalOffice) Pending DC–Total (Legal Aid DC Matters >6months DC Matters SA LocalOffice) Pending RC –Total (Legal Aid RC >9months Matters SA LocalOffice) Pending HC–Total (Legal Aid Matters Pending HC–excluding Appeal Matters) (excluding Appeal/Petition ≥12months HC Matters SA LocalOffice) Pending Civil–Total (Legal Aid Civil Matters >18months Civil Matters Observation Score Observation CAs IA(LQAU) Court CAs –IA(LQAU) FileAudit score Monitoring –Quality delivery Legal services Indicator Number Annual Target 20% 25% 30% 30% 80% 80% % Performance –2017/18 represents split across delivery systems represents splitacrossdelivery Number % inActualPerformance column 172,401 16,350 10,141 28,042 89,627 28,427 50,147 11,988 6,209 7,412 8,479 4,200 Actual Performance 717 153 46 29.8% 21.3% 23.9% 8.3% % 62% 38% 16% 89% 86% 9% positive 6% positive variance to variance to variance to variance to variance to variance to Variance against target negative positive positive positive 11.7% target target target target target target 4.8% 8.7% 6.1% Number/% 2016/17 Performance prioryears 164,813 18,025 11,378 25,367 83,656 27,392 49,812 10,986 6,647 6,605 7,664 3,953 89% 86% 510 112 78 Number/% 2015/16 171,165 17,701 11,978 29,875 92,729 27,050 47,418 12,202 5,723 9,155 8,326 3,968 90% 86% 573 192 64 compared Variance 2016/17 2017/18 to FY -41.0% -10.9% FY FY 10.5% 12.2% 10.6% 40.6% 36.6% -9.3% -6.6% 4.6% 7.1% 3.8% 6.2% 0.7% 9.2% 0.0% 0.0% 29 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 30 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Table 2: Legal Aid SA Corporate Dashboard (continued) Dashboard Corporate SA Aid Legal 2: Table PERFORMANCE INFORMATION 15.1 15 15.2 14.4.2 14.4.1 14.3.2 14.3.1 14.2.2 14.2.1 15.3 15.4 16 16.1 16.2 17.1 17 16.3.2 16.3.1 16.3 17.2 17.3 No. Branding – PrisonCells(total331) Programme Community Outreach Branding – Police Cells(total913) Score Observation LPs – Civil –(LQAU) IA Court Audit score LPs –CivilIA(LQAU) File Observation HCU LPs–IA(LQAU) Court score HCU LPs–IA(LQAU) FileAudit Score Observation LPs –IA(LQAU) Court Score LPs –IA(LQAU) FileAudit – Court (total1,208)Branding – Court –  Budget FINANCIAL SUSTAINABILITY MTEF Allocation Expenditure (% of budget) Expenditure (%of Fraud detected/reported issues AFS reporting Creditors Judicare Payments (%)within30days Wasteful Expenditure Unauthorised, Irregular, Fruitless, Financial Misconduct 1,032) Government key points(target Community Events at Indicator Number Annual Target 1,028 1,032 331 913 100% 100% 100% 100% 100% 100% 85% 85% 90% 90% 85% 85% 98% % Performance –2017/18 1,860,956,466 1,754,394,000 1,837,124,887 Number 1,497 1,262 1,536 Actual Performance 558 38 15 1 98.7% 99.3% 85.4% 169% 164% 123% 149% % 91% 94% 93% 93% 90% – 6% positive 4% positive 3% positive 8% positive 5% positive variance to variance to variance to variance to variance to variance to variance to variance to variance to variance to Variance against target Positive positive Positive Positive Positive Below Below target target target target target target target target target target target target 0.7% – 1,830,537,692 1,577,171,000 1,809,439,652 Number/% 2016/17 Performance prioryears 99.5% 91.8% 1,300 1,067 92% 96% 93% 93% 90% 512 824 62 68 2 – 1,751,687,424 1,522,986,000 1,728,523,001 Number/% 2015/16 99.99% 99.4% 1,118 95% 91% 95% 93% 93% 90% 395 964 802 61 41 1 compared Variance 2016/17 2017/18 to FY -50.0% -38.7% -77.9% FY FY 15.2% 18.3% 86.4% 11.2% -1.1% -1.8% -0.3% -0.2% -7.0% 9.0% 0.5% 0.0% 1.7% 1.5% Table 2: Legal Aid SA Corporate Dashboard (continued) Dashboard Corporate SA Aid Legal 2: Table PERFORMANCE INFORMATION 18.1 18 18.2 19.1 19 19.2 19.3 24.1 24 21.1 21 20.2 20.1 20 23.4 23.3 23.2 23.1 23 22 24.2 25.1 25 No. BAC Meetings Supply ChainManagement contingency plan–Meetings Business Continuity/Crisis Meetings Board Training Board positionsfilled Legal AidSALocalOffices Infrastructure EMPLOYEE &ORGANISATIONAL CAPACITY IA Coverage –completedreports AuditInternal Reports mention (2017/18) Emphasis/ of A-G Matters (2017/18) A-G Overall Report Auditor-General Report WAN Availability successfully Disaster Recovery –tested Business Intelligence–available firewall blockedIT Security–viruses at agreed time) (%callswithin User support System Availability (%) BUSINESS PROCESSES Legal AidSASatellite Offices 1,053 Reduced number fromQ3= LPs (100%=1,077LPs) SA LocalOffices) Legal (onlyLegal Staffing Aid Indicator Unqualified Number Annual Target required 12 oras 158 14 64 64 2 4 2 0 95% 95% 99% 95% 90% 99% 98% % Performance –2017/18 Tested successfully Number Unqualified Actual Performance 156 994 14 14 64 64 1 5 2 – 97.09% 99.94% 99.58% 92.4% 94.4% 100% % 99% Maintained Maintained variance to variance to variance to variance to Variance against Achieved Achieved Achieved Achieved Achieved Achieved Achieved Achieved Achieved Achieved target negative positive positive positive 2.43% 0.58% target target target target 2.1% 3.2% Number/% successfully 2016/17 Performance prioryears Unqualified Tested 91.4% 99.6% 100% 100% 1,057 167 16 14 64 64 1 4 2 0 Number/% 2015/16 Unqualified Completed 92.5% 99.3% 100% 100% 1,042 150 13 20 64 64 3 4 1 0 compared Variance 2016/17 2017/18 to FY -12.5% FY FY 25.0% -0.1% -6.0% 0.0% 0.0% 0.0% 1.1% 0.0% 0.0% 0.0% 0.0% -1% 31 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 32 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Table 2: Legal Aid SA Corporate Dashboard (continued) Dashboard Corporate SA Aid Legal 2: Table PERFORMANCE INFORMATION 25.2 25.3 25.4 26.1 26 26.2 26.3 27.1 27 26.4 27.2 26.5 27.3 27.4 28.1.1 28.1 28 28.1.2 No. Reduced number fromQ3=561 CAs (100%=571CAs) posts) (100%=344 Legal Managers Reduced number fromQ3=172 Paralegals (100%=173posts) Establishment (budgeted posts) Staffing Number of staff (recruited) staff Number of Paralegals) (budgeted) (including Legal staff Number of Grievances Employee Relations (recruited) totalstaff Paralegals) as%of (including Legal staff Number of Disciplinary hearings Disciplinary Temporary/Contract Staff Turnover excluding CAs& Disciplinary matters Disciplinary New Labourdisputes staff –excl CAs) staff perlegal (15hours Legal staff hours) Legal Development (training training Staff paralegal) Paralegals per (10hours Indicator

Number Annual Target 9, 897 108 108 108 108 817 Less staff staff staff staff 98% 98% 98% 98% 10% than total total total total % 4% 4% 4% 4% 4% 4% 4% 4% of of of of of of of of Performance –2017/18 Number 11,621 2,761 2,627 2,184 2,084 1,296 Actual Performance 550 328 166 22 18 21 8 98.0% 95.3% 96.5% 95.1% 0.84% 79.3% 0.69% 0.80% 0.30% 117% 159% 6.0% % matters than matters Less labour Higher than disciplinary disciplinary disciplinary disciplinary Lower than grievances from target from target from target than target than target than target Variance against target hearings disputes variance variance variance negative negative positive target target target 0.4% 1.2% 4.4% Less Less Less Number/% 2016/17 Performance prioryears 13,200 2,863 2,751 2,275 2,186 2,330 578 333 168 22 33 41 12 Number/% 2015/16 20,923 2,853 2,722 2,265 2,160 7,066 580 320 168 22 16 42 8 compared Variance 2016/17 2017/18 to FY -45.5% -48.8% -33.3% -12.0% -44.4% FY FY -4.8% -1.5% -1.2% -3.6% -4.5% -4.0% -4.7% 0.0%

Table 2: Legal Aid SA Corporate Dashboard (continued) Dashboard Corporate SA Aid Legal 2: Table PERFORMANCE INFORMATION * Note to No. 6 Parliamentary Briefings: There were two (2) Parliamentary Briefings of the PC in the 2017-2018 calendar year, one held in March 2018. March in held one year, calendar 2017-2018 the in PC the of Briefings Parliamentary (2) two were There Briefings: Parliamentary 6 No. to Note * 29.1 29 29.2 30.1 30 31.1.1 31.1 31 30.2 31.1.2 31.1.3 31.1.4 31.2.1 31.2 31.2.2 31.2.3 No. – CA (24 hours perCA) – CA(24hours Office traininghours) (Legal AidSALocal Legal staff – LP(subjecttoneedsprofile) Injury onduty Injury Health &Safety Blacks staff) contract andtemporary (includes Overall totalstaff Employment Equity tested) staff and testing(%of HIV/AIDS –Voluntary counselling Africans Women People withdisabilities Blacks Senior Management Africans Women Indicator Number Annual Target 13,478 11,386 staff 91% 30% 77% 45% 91% 77% 45% total % 4% 4% 2% of of Performance –2017/18 Number 21,257 18,547 2,395 2,685 1,943 1,429 Actual Performance 482 113 22 48 91 68 45 89.2% 72.4% 53.2% 80.5% 60.2% 39.8% 210% 217% 0.8% 1.8% % Higher than Higher than variance to variance to variance to variance to variance to variance to variance to Better than Variance against target negative negative negative negative negative negative positive 10.5% 16.8% target target target target target target target target target target 1.8% 4.6% 8.7% 0.2% 4.7% Number/% 2016/17 Performance prioryears 26,263 28,917 89.1% 72.4% 53.0% 80.9% 61.7% 40.0% 2,827 1.7% 40% 16 Number/% 2015/16 26,475 24,584 88.4% 71.4% 52.1% 81.3% 61.6% 37.5% 1.7% 36% 17 compared Variance 2016/17 2017/18 to FY -19.1% -35.9% FY FY 37.5% -0.1% -0.4% -2.5% -0.5% 0.1% 0.5% 5.3% 33 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 34 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Table 3: Legal Aid SA Corporate Dashboard Provincial Split Provincial Dashboard Corporate SA Aid Legal 3: Table PERFORMANCE INFORMATION PERFORMANCE – 2017/18 Eastern KwaZulu- Northern Western Annual Target Cape Free State Gauteng Natal Limpopo Mpumalanga North West Cape Cape Full Year No INDICATOR Number % Number Number Number Number Number Number Number Number Number Number

LEGAL AID SA LOCAL OFFICE PERFORMANCE MONITOR 1 National Average 90% 98% 99% 98% 97% 96% 96% 97% 95% 97% 98%

CLIENT COMMUNITY 2 New Legal Delivery 56,982 32,104 76,585 72,751 20,558 28,024 27,183 18,854 93,551 426,617 Matters/Instructions (i,e, number of instructions to legal 2.1 Legal Aid SA Local 382,726 54,609 30,161 72,688 70,151 19,755 27,393 26,167 17,963 87,867 406,754 Offices – Total New Matters 2.2 Judicare – Total New 1,215 1,354 2,552 2,227 323 408 897 608 2,205 11,789 Matters 2.3 Co-operation Partners – 1,158 – 1,345 373 – 223 119 – 3,112 6,330 Total New Matters 2.4 Agency Agreements – – 589 – – 480 – – 283 367 1,719 Total New Matters 2.5 Impact Litigation – – – – – – – – – 25 2.6 Pro Bono 59 55 68 58 32 21 25 4 15 337 2.7 Legal Aid SA Local 46,933 25,033 63,988 61,824 16,784 23,465 22,311 16,146 81,164 357,648 Offices – New Criminal Matters 2.8 Judicare – New Criminal 1,082 979 2,097 2,091 263 353 821 602 2,162 10,450 Matters 2.9 Co-operation Partners – 3 1,377 1,380 New Criminal Matters 2.10 Agency Agreements – 589 480 283 367 1,719 New Criminal Matters 2.11 Impact Litigation – New 5 Criminal Matters 2.12 Pro Bono – New 31 14 60 32 30 16 17 200 Criminal Matters 2.13 Legal Aid SA Local 7,676 5,128 8,700 8,327 2,971 3,928 3,856 1,817 6,703 49,106 Offices – New Civil Matters Table 3: Legal Aid SA Corporate Dashboard Provincial Split (continued) Split Provincial Dashboard Corporate SA Aid Legal 3: Table PERFORMANCE INFORMATION PERFORMANCE – 2017/18 Eastern KwaZulu- Northern Western Annual Target Cape Free State Gauteng Natal Limpopo Mpumalanga North West Cape Cape Full Year No INDICATOR Number % Number Number Number Number Number Number Number Number Number Number CLIENT COMMUNITY 2.14 Judicare – New Civil 133 375 455 136 60 55 76 6 43 1,339 Matters 2.15 Co-operation Partners – 1,155 1,345 373 223 119 1,735 4,950 New Civil Matters 2.16 Agency Agreements – – New Civil Matters 2.17 Impact Litigation – New 20 Civil Matters 2.18 Pro Bono 28 41 8 26 2 5 8 4 15 137

3 Finalised Delivery 58,454 32,288 73,081 71,498 19,202 27,444 27,922 18,851 91,302 420,061 Matters/Instructions 3.1 Legal Aid SA Local 100% 55,412 30,042 69,266 68,655 18,409 26,770 26,809 17,897 85,930 399,190 Offices – Finalised of new Matters matters 3.2 Judicare – Finalised 1,576 1,756 2,355 2,510 366 442 993 649 2,191 12,838 Matters 3.3 Co-operation Partners – 1,466 1,460 333 232 120 2,850 6,461 Finalised Matters 3.4 Agency Agreements 490 427 305 331 1,553 3.5 Impact Litigation 19 3.6 Pro Bono 21 17 25 7 17 3 11 6 107

4.1 Criminal new Matters 48,018 26,601 66,085 63,915 17,527 23,818 23,132 17,031 85,070 371,202 4.2 Civil New Matters 8,964 5,503 10,500 8,836 3,031 4,206 4,051 1,823 8,481 55,415

5 Children – Total Matters 2,293 1,686 2,765 2,489 371 610 1,211 823 4,102 16,350 5.1 Children – New Criminal 1,110 859 1,365 1,312 300 248 731 629 3,587 10,141 Matters 5.2 Children – New Civil 1,183 827 1,400 1,177 71 362 480 194 515 6,209 Matters 6 Pending Matters Pending Matters – Legal 24,254 12,951 32,381 27,451 9,733 13,333 10,038 7,696 34,564 172,401 Aid SA Local Office 35 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 36 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Table 3: Legal Aid SA Corporate Dashboard Provincial Split (continued) Split Provincial Dashboard Corporate SA Aid Legal 3: Table PERFORMANCE INFORMATION PERFORMANCE – 2017/18 Eastern KwaZulu- Northern Western Annual Target Cape Free State Gauteng Natal Limpopo Mpumalanga North West Cape Cape Full Year No INDICATOR Number % Number Number Number Number Number Number Number Number Number Number EMPLOYEE & ORGANISATIONAL CAPACITY 7 Infrastructure 7.1 Legal Aid SA Local 64 10 6 10 10 5 4 7 3 9 64 Offices 7.2 Legal Aid SA Satellite 64 11 3 4 11 7 10 3 6 9 64 Offices 7.3 National Footprint – – – – – – – – – – Expansion – New Legal Aid SA Local Offices 7.4 National Footprint – – – – – – – – – – Expansion – New Legal Aid SA Satellite Offices

8 Legal Staffing (Only Legal Aid SA Local Offices, excludes National Office) 8.1 LPs (100% = 1108 LPs) 98% 170 77 177 170 69 72 68 43 148 994 8.2 CAs (100% = 584 CAs) 98% 75 38 118 106 35 33 44 21 80 550 8.3 Legal Managers (100% 98% 52 28 53 53 23 22 29 22 46 328 = 340 posts)

9 Staffing (Only Legal Aid SA Local Offices, excludes National Office) 9.1 Establishment 413 210 709 433 180 174 149 87 406 2,761 (budgeted posts) 9.2 Number of staff 98% 392 198 675 418 173 161 146 79 385 2,627 (recruited)

10 Budget per province 248,053,280 125,565,301 293,468,400 253,975,733 107,614,858 90,802,675 104,027,343 218,760,736 62,382,881 1,504,651,207 (Total excludes National Office)

Table 4: Annual Performance Report Performance Annual 4: Table PERFORMANCE INFORMATION S1 O1 P1-1 P1 forthepoorandvulnerablegroups Delivering qualityclient-focusedlegal aidincriminalmatters, particularly choicesabouttheirlegalEmpowered rightsandresponsibilities clientsandcommunitiesmakinginformed Project aid services criminal legal Access to To thatareclient-focused,withinbudget deliver constraints qualitycriminallegal aidservices Description Project CLIENT, COMMUNITY, STAKEHOLDER ANDSHAREHOLDERPROGRAMMES PERSTRATEGY covered legal aidmatters HC Coverage: All coverage: ≥93% Average RC coverage: ≥83% Average DC Coverage Targets: KPI/Measures

accused persons. Legal aidprovided toqualifying Outputs (87%) werecriminalmatters. and371,202 were civilmatters thisamount,55,415(13%) Of taken onfor thefinancial year. were 426,617 newmatters Dispute Resolution options. mediation andotherAlternative systemby usinginformal court casesawayto divert fromthe National ProsecutingAuthority an increasingtrendby the system,aswell the court being processedthrough cases decreasing number of canbeattributedmatters toa demand for legal aidincriminal the reasonsfor thisdropin previous year. Someof respectively lowerthanthe were 3%,4.1%and1.2% DC, RC andHCmatters lower thanlastyear. Internal formatters thisFYwas3.8% new The totalnumber of 4,420 (1%)wereHCmatters. (15%) wereRC and matters 54,450 (84%) wereDCmatters; 312,332 which FY 2017/18of in on 371,202criminalmatters various models, delivery took Legal AidSA,throughour aid. that requiredlegalall matters representation wasprovided in in placefor HCcoverage and rollmodelwas A centralcourt FY 2017/18was95%. planned coverage at theendof was usedinRCs. OurRC model A practitionerpercourt DCs. modelwasusedin per court theFY.the endof Apractitioner DCsasat planned coverage of Weall criminalcourts. had86% annually toensurecoverage of coverage plansarereviewed bi- Legal AidSALocalOfficecourt Delivery Reason for Variance 37 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 38 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Table 4: Annual Performance Report (continued) Report Performance Annual 4: Table PERFORMANCE INFORMATION S1 P1 forthepoorandvulnerablegroups Delivering qualityclient-focusedlegal aidincriminalmatters, particularly Project To thatareclient-focused,withinbudget deliver constraints qualitycriminallegal aidservices Description Project CLIENT, COMMUNITY, STAKEHOLDER ANDSHAREHOLDERPROGRAMMES PERSTRATEGY KPI/Measures Outputs were criminalmatters. and364,267(87%) matters these, 55,794(13%)werecivil during thefinancial year. Of werefinalised 420,061 matters capacity duringtheFY. the decreaseinourrecruited wouldbe than newmatters werelower finalised matters themainreasonswhy One of were taken onduringtheyear. that thenewmatters 98.1% of represents Finalised matters budget. ourrecruitment realignment of a theFYasaresultof of course 4.7%duringthe of recruitment was thereductioninlegal staff decrease infinalisedmatters reasonsfor the theprimary of than theprevious year. One and 3.1%respectively lower were7.2%,0.5% HC matters year. DC, RC Internal and was 6.7%lowerthanlast forcriminal matters thisFY finalised The totalnumber of were HCmatters. RC and4,034(1%) matters 53,770(15%)were DC matters; 306,463(84%)were which of inFY2017/18 criminal matters Legal AidSAfinalised364,267 Delivery

Reason for Variance Table 4: Annual Performance Report (continued) Report Performance Annual 4: Table PERFORMANCE INFORMATION S2 O2 P2-1 P2 rights Delivering qualityclient-focusedlegal aid,includingtopoorandvulnerablegroups, withapriorityfocusonconstitutional incivilmatters toprotectanddefendtheirrights abletoaccessqualitylegalAll poorandvulnerablepersons services Project services aid litigation civil legal Access to Description Project CLIENT, COMMUNITY, STAKEHOLDER ANDSHAREHOLDERPROGRAMMES PERSTRATEGY

agreed) unless otherwise for – civilmatters Judicare cost/case being lowerthan on cost/case allocation (based on budget III. Co-op:Based matters Local Officecivil Legal AidSA of II. Judicare: =4% rate actual recruitment calculated at practitioner target civil = 90%of Local Office I. Legal AidSA KPI/Measures

available capacity. Civil clients assistedwithin Outputs Partners. Partners. 5,082 (9%)by Co-operation by and Judicare practitioners 1,840(3.2%) practitioners; were finalised by internal 48,856(88%)matters A totalof finalised matters for FY17/18. thetotal This constitutes13%of mechanism. delivery service through themixed model 55,794civilmatters a totalof In the17/18FYwefinalised 226.8%. 2,182 by civil matter targetof bymatters 826.3%andthe 167for criminal target of exceeds which matters the and4,950newcivil matters took on1,380newcriminal Co-operation Partners matters). civil internal 1,834(4%of of is26%belowthetarget which dealt with1,339newmatters (3,247). Judicare practitioners 45,859by 7% targetof internal exceeds which thepractitioners were dealtwithby ourinternal 49,106matters A totalof previous FY. comparedtothe civil matters (3,575) decreaseintotalnew the 17/18FY. This isa6.1% takentotal newmatters in the This accountsfor 13%of 49,875 by 11.1%(5,540). exceedswhich thetargetof mechanisms delivery service through ourmixed model 55,415 newcivilmatters In the17/18FYwetookon

Delivery internal matters. internal clearance rate for and increaseour up abacklog we donotbuild to ensurethat PEs areinplace byinterventions intake. Continued lower thanthenew are250 matters finalised internal 379. However, matter intake by exceeds thenew finalised matters of The totalnumber uiae cost/case. Judicare cost/case thanthe at amuch lower attend tomatters they wereable to the targetsas exceeded Partners Co-operation civil legal work. sufficiently skilledin Judicare that are accredited for legal practitioners limited number of addition thereare could beissued.In that instructions civilJudicare of on thenumber and thisimpacted budget carefully to managethe SA LocalOffices required Legal Aid due tobudget cuts Judicare budget The reductioninthe taken on. civil matters internal new number of the a reductionof clients resultedin walk-in number of A reductioninthe Reason for Variance

39 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 40 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Table 4: Annual Performance Report(continued) Performance Annual 4: Table PERFORMANCE INFORMATION S3 P4-1 P3-1 P3 Delivering qualityclient-focusedlegal adviceservices Project social justice addressing Litigation Impact services Legal advice To thatareclient-focused,withinbudget deliver constraints (increaseaccess)qualitylegal adviceservices Description Project CLIENT, COMMUNITY, STAKEHOLDER ANDSHAREHOLDERPROGRAMMES PERSTRATEGY ≥90% success budget the CCMCwithin as approved by Impact matters available capacity) to demandand at 0%subject 0% (targetset advice matters: Growth inlegal offices at allLegal AidSA availableservice General advice KPI/Measures

impact matters. Legal representation provided in at alloffices. provided General advice service Outputs were pending. theFY,At theendof 52matters providers. service (32%) werefinalised by external and6Legal AidSAmatters were thefinalisedmatters of client hadabsconded.13(68%) an appropriate client orasthe CCMC aswecouldnotfind closed withtheapproval of success rate. were 5matters This translates to a79% successful outcome. finalisedwith a 14 matters in theFY, the with11of have19 matters beenfinalised to Judicare. unspent fundsweretransferred available Impactbudget. The the to 70%expenditure of Impact Matters. This translated R7millionfor aBudgetof of was approved by CCMCout R4,916,532 funding. Atotalof for25 newmatters impact andCCMCapprovedmatters CCMC for recognitionasimpact werepresentedto matters those impact matters. 54of formatters recognitionas YTD, theILU assessed73 to the16/17FY. compared 12.7% (6,086)when constitutes anincreaseof clients inthe17/18FYwhich Advice Lineattended to47,863 the previous FY. The Legal Aid comparedto 8.6% (2,367)when at prisons. This isadecreaseof consulted with24,869detainees the 16/17FY. ATP Paralegals comparedto (21,174) when 8.3% This isadecreaseof SA LocalandSatellite Offices. advice throughourLegal Aid were assistedwithgenerallegal thistotal232,507clients Of financial year. 5.4% (17,455)fromtheprevious isanoverallwhich reductionof general legal advice in2017/18 2016/17, wereassistedwith as comparedto322,694in 305,239clients, A totalof

Delivery

judgments. to appealthe approved funding andhas matters 3 unsuccessful the merits in2of considered the has onceagain success. CCMC prospect of had areasonable that thematters were satisfied themeritsand of initial assessment CCMC didan or guaranteed. with certainty determinable litigation isnot The outcomeof demand. is subjecttothe previous FYwhich increase fromthe target aimsfor a0% year althoughour fromyear tovary actual demandmay Line. Hencethe Legal AidAdvice the to make useof available for clients making atelephone still provided by is advice service the general are notavailable, Office Paralegals Local andSatellite When Legal AidSA away.are turned and noclients demand-based are services General advice Reason for Variance Table 4: Annual Performance Report(continued) Performance Annual 4: Table PERFORMANCE INFORMATION S5 O3 S6 O4 S7 O5 P5-1 P5 thejusticeandlegal sectortoassistinbuildingsafercommunities Contributing totheeffective functioningof communities An accessible, allinSouthAfrica,contributingtobuildingsafer fair, independentandeffective justicesystemserving efficient, P6-1 P6 sustainability mandate, governance and of andParliament, Justice Services, ondelivery andCorrectional of Accounting totheDepartment mandateinanindependent,accountableandsustainablemanner Delivering onourconstitutionalandstatutory P7-1 P7 Increasing financialsustainabilityandmanagingthereductionstobudget the environment theorganisation, topositively impactonsociety, segmentof An organisation embeddingsustainablepracticeinevery theeconomyand Project structures enhancement efficiency provincial national and in Participate andjusticesystem courts To in,contributetoandinfluencestructures aimedatimproving thefunctioningof participate Authority Executive to the accountability and Reporting and governance andParliament, Justice Services, onperformance To andCorrectional of accountandprovide assurancetotheDepartment planning Financial To improve financialplanning (budgeting), includingmanagingthebudget cutstoensureabalancedbudget Description Project CLIENT, COMMUNITY, STAKEHOLDER ANDSHAREHOLDERPROGRAMMES PERSTRATEGY meeting schedules meetings asper NEEC andPEEC Attendance at reports performance 4 quarterly 1 Annual Report allocation) government grant Budget (asper Balanced KPI/Measures FINANCE ANDSUSTAINABILITY PROGRAMMES PERSTRATEGY

enhancement structures. and Provincial efficiency inNational Participation 1 Annual Report. reports; performance 4 quarterly Budget. Approved balancedMTEFand Outputs

PEEC meetings–29 NEEC meetings–1 theFY: end of following meetingsasat the Legal AidSAattended the the organisation. SA toadvance theinterestsof andallowLegalas awhole, Aid theJustice System operation of that contribute totheefficient NEEC andPEECmeetings Legal AidSAisinvited to submitted totheEA; against APP2017-2018were Reports I. Four Quarterly During theFY2017-2018: timeously. Justice of and Department submitted toNational Treasury The MTEF/Budgetwas 5%. cut of 2018afterthebudgetFebruary approved by theBoardin subsequently revised and in November 2017but was was approved by theBoard meeting. The 2018/19Budget the Boardat theJuly 2017 2020/21 wasapproved by Balanced MTEF2018/19– 2016-2017. to presenttheAnnual Report was heldon11October2017 Briefing One Parliamentary 2017. Auditor-General by 31August Authority, Parliament, NTand submitted totheExecutive 2016-2017was Annual Report II. The Legal Aid SAIntegrated

Delivery

Reason for Variance 41 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 42 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Table 4: Annual Performance Report(continued) Performance Annual 4: Table PERFORMANCE INFORMATION S8 O6 P8-1 P8 P9-1 P9 Maintaining andenhancinggoodgovernance Embedding goodgovernance, highethicalstandardsandintegrity, andaccountability highperformance Project reporting Financial toensureunqualifiedauditandoptimumfinancialmaturity Ensure strongandbestpracticefinancialreporting requirements with statutory Compliance To ensurebestgovernance practices(PFMAcompliance,requirements) KingIVguidelines&otherrelevant statutory Description Project CLIENT, COMMUNITY, STAKEHOLDER ANDSHAREHOLDERPROGRAMMES PERSTRATEGY

and regulations relevant standards compliant with Statements Year Financial Annual andMid- requirements with statutory 100% compliance KPI/Measures Statements. Annual andMid-Year Financial Universe Reports. Six monthly updated Legislative ComplianceReports; Quarterly provisions; updated compliance Quarterly and deadlinesexception listings; compliance Monthly statutory

Outputs

November 2017meeting. Committee andBoardat the were consideredby theAudit Mid-Year FinancialStatements regulations. with relevant standardsand meetings. They werecompliant the May andJuly 2017Board were approved by theBoardat 2017 wereprepared.These Annual FinancialStatements Annual Report 2016-2017. Annual Report Regulations inthe Intergrated compliance withtheB-BBEE on Legal AidSAdidnotreport with theB-BBEEActinthat There wasnon-compliance compliant. compliant withtwo, but notfully 1999, for itismaterially which Finance ManagementAct (PPPFA) andthePublic Policy Framework Act2000 Preferential Procurement Universe, except for the that comprisestheLegislative compliance withalllegislation issued. Legal AidSAwasin were Compliance Reports 31 March 2018.Quarterly the12monthsended each of on themonthly checklists for areasandsignedoff work provisions applicable totheir compliance withlegislative All Executives confirmed

Delivery

attended to. has sincebeen entities. The matter applicable topublic theActwas of requirements the reporting as towhether misinterpretaton Act wasdueto with theB-BBEE non-compliance The reasonfor and procedures with SCMpolicies to non-compliance expenditure due irregular of to theincurring the PFMArelate the PPPFA and compliance with non- Incidents of Reason for Variance

Table 4: Annual Performance Report(continued) Performance Annual 4: Table PERFORMANCE INFORMATION S9 O7 P11-1 P11 P10-1 P10 P12-1 P12 frameworkincorporatingbestpracticesaligned toconstitutionalvalues Maintaining aregulatory legislationenactedandimplemented Revised Legal AidActanditssubsidiary Project Project Board functional An effective, onperformance delivery An effective andstrategicBoard providing andoversight leadership of Coverage Plan Audit Risk-based Framework, developed andimplementedby IAD Audit Coverage by Planinformed CombinedAssuranceModel,EnterpriseRiskManagementControl PlanandInternal Independent monitoringandoversight unitproviding combinedassurance Act (2014) Legal AidSA (policy) andLegal AidManual(procedures) theLegal AidRegulations therewrittenLegal AidActandthegazetting/implementation of Ensure theimplementationof Description Description Project Project CLIENT, COMMUNITY, STAKEHOLDER ANDSHAREHOLDERPROGRAMMES PERSTRATEGY

Aid SAAct,2014) Legal of (in terms constituted Board Properly delivered Coverage Plan Audit ≥95% of Parliament consideration by with theDoJfor co-operation required,in if (2014) drafted, Legal AidSAAct Amendments to INTERNAL BUSINESS PROCESSES PROGRAMMES PERSTRATEGY KPI/Measures KPI/Measures

approved by theBoard. Governance instruments Board meetingsasperschedule; Audit Coverage Plan. issuedasperthe Audit Reports Coverage Plan; One Revised Mid-Year Audit Plan; One Annual Audit Coverage required. amended where (2014) isimplementedand that thenewLegal AidSAAct Take stepstoensure necessary

Outputs Outputs

performance of Legal AidSA. of performance onthe delivery oversight of Board provided and leadership An effective andstrategic and functionedeffectively. Committees wereinexistence SA wasfully constituted.Board Legal Aid 2018, theBoardof theFY2017- As at theendof Forensic Audit Reports. and 22 Computer Audit Reports 114 GeneralAudit 20 Reports, The 156projectscomprises planned investigations the8 completed 6outof The Forensic Unit,however, 106%. achievement of Plan, resultingintheoverall approved Annual Coverage were completedoutsidethe annual target.11auditprojects the 99%of achievement of FY2017/18,resultinginthe of were completedasat theend 158projects 156of A totalof Bill. Judicial Amendment Matters inthe2018 will beincorporated amendments The secondsetof Act 2014fromSeptember2017. theLegal AidSouthAfrica of sections has amendedcertain AmendmentActwhich Matters were included intheJudicial amendments set of The first submitted totheDoJ&CD. Legal AidSouthAfricaActwere amendmentstothe Two setsof Delivery Delivery

approved target. planned and their 100% of IT Audit achieved General Audit and in the2017/18FY. execute andfinalise took longerto anticipated and were greater than forensic audits two outstanding the The scopeof hereunder. as explained audit performance for theforensic achieved except Coverage Plan The overall Audit December 2017. National Treasury in announced by the the budget cuts how toimplement Board todiscuss meeting wasfor the the specialBoard of 5. The purpose for theBoardto meetings number of bringing thetotal 2018 in January Meeting washeld special Board An additional Reason for Reason for Variance Variance

43 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 44 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Table 4: Annual Performance Report(continued) Performance Annual 4: Table PERFORMANCE INFORMATION S9 O7 S10 O8 P12-2 P12 frameworkincorporatingbestpracticesalignedtoconstitutionalvalues Maintaining aregulatory legislationenactedandimplemented Revised Legal AidActanditssubsidiary P12-3 P13-1 P13 Sustain strongfinancialmanagement, supplychainandassetmanagement practices businessprocesses and internal delivery An effective, economicandenvironmentally clientservices efficient, responsive supplychainmanagement systemsupporting Project (Policy) Regulations Legal Aid (policy) andLegal AidManual(procedures) theLegal AidRegulations therewritten Legal AidActandthegazetting/implementation of Ensure theimplementationof (Procedures) Manual Legal Aid management Supply chain To maintainastrongsupplychainmanagement frameworkandpractices Description Project required recommend when for theBoardto to Regulations amendments Prepare required amendments are gazetting, when simultaneous in Parliament and Minister for tabling submission tothe the Boardand approval by Aid Manual for to theLegal amendments Prepare and services and services acquiring goods regulations when and relevant NT with PPPFA, PFMA 100% compliance INTERNAL BUSINESS PROCESSES PROGRAMMES PERSTRATEGY KPI/Measures where required. where Regulations Ensure updating of updated asrequired. that thenewLegal AidManual is Take stepstoensure necessary and relevant NTregulations. compliance withPPPFA, PFMA R0,5million,indicating of inexcess goods/services of onacquisition reports Quarterly Outputs

to Parliament. has submittedtheamendment November 2017.The Minister the Boardat itsmeetingheldin Means Test wasapproved by Regulations withregard tothe An amendmenttothe August 2017. came intooperation on22 Legal AidSouthAfricaAct The Regulations tothe2014 Annual Report 2016-2017. Annual Report Regulations intheIntegrated compliance withtheB-BBEE on Legal AidSAdidnotreport with theB-BBEEActinthat There wasalsonon-compliance within 30days. werepaid Judicare creditors of 85.4%paid within30days while were tradecreditors 99.3% of goods andservices. acquiring regulations when with thePPPFA, PFMAandNT SA wasmaterially compliant basis. Legal Aid a quarterly presented totheBoardon awarded anddeviations were for tenders Goods andservices Government Gazette. before publishing inthe Board hasbeenrequested submissionfromthe A formal amendment totheRegulations. Justice withthe of Department was submittedtothe Board meeting. The amendment at itsNovembercriminal tariffs amendment tobothciviland The Boardapproved an 2017. into operation on22August The Legal AidSAManual came Delivery

December closure. the on theverge of invoices received challenges, andthe payment system for payment, the presenting invoices documents when all required not providing including suppliers various reasons This wasdueto 14.7% totarget. and Judicare less were less0.7% 30 days. Creditors within its suppliers not pay 100%of Legal AidSAdid landlords. non-tax compliant procedures and SCM policy and failuretofollow of arose asaresult expenditure which irregular of instances There were Reason for Variance

Table 4: Annual Performance Report (continued) Report Performance Annual 4: Table PERFORMANCE INFORMATION S12 O10 S11 O9 S13 O11 P15-1 P15 thenationalfootprint foreachsegmentof Developing andexpandingthequalityexpertise strategies Competent, dedicated,motivated andempowered employees capacitatedtodeliver theconstitutionalmandateandorganisational P14-1 P14 alternatives) technologyaswellotherlow costservice use of Consolidate andreviewthenationalfootprinttoensureaccesslegalespeciallyinruralremoteareas(including aidservices, requiringlegalAn appropriatelyresourcednationalfootprintreachingthepoorandvulnerablepersons assistance P15-2 P16-1 P16 Technology cutting-edge Information Building andmaintaininganintegratedservice-oriented system businessneeds enabling internal andlinkages and clientservices theprovision of andappropriate,A modern supporting integrated,secureandcost-effective ITPlatform P16-2 Project EMPLOYEE ANDORGANISATIONAL CAPACITY ANDINNOVATION ANDLEARNINGPROGRAMMES PERSTRATEGY development Skills qualityoutcomes To of strengthenandimprove requiredfordelivery organisational competencesandexpertise positions and Support for Legal requirements operational Plans tomeet Staffing develop Review and points delivery allservice Appropriately staff equity Employment IT network (includinghardware, ITPlatform Maintain amodern software, middleware andITnetworkinfrastructure) IT hardware Description Project Act Skills Development comply withthe Submissions to timeously implemented Staffing Plans Equity Plan Employment as perapproved per Department Local Officeand per Legal AidSA performance, nationally per Targets defined Network (VPN)Network Private Virtual (WAN)Network reliable Wide Area Stable and delivery and availability meet performance ableplatform to Stable hardware KPI/Measures Development Act. in compliancewiththeSkills (ATP) submittedtoSASSETA (ATR) andAnnual Training Plan The Annual Training Report statistics at ≥95%. recruitment management of Staffing Plansensureeffective EE PlanandReports. employment equitygoals; annual targetstoachieve Diverse workforce inlinewith IT systems. reliable data acrossaccessible Provide effective throughputof needs. maintain andsustainbusiness Hardware available tosupport, Outputs

2017. SASSETA timeously on30April 2017/18 weresubmittedto The ATR 2016/2017andATP Staff). CAs andTemporary/Contract recorded at 6.02%(excluding 2017/18was respect of turnover rate in The staff FY wasrecordedat 95.1%. the asatRecruitment theendof 2020 Employment EquityPlan. its2015- completed year 3of the approved EEPlanand Aid SAisimplementing and perbusiness unit.Legal defined nationally, provincially Employment equitytargetsare in FY2017-2018. WAN availability wasat 97.1% FY 2017-2018. availabilityServer was99.6%in Delivery

cuts inthenewFY. budget the further FY inanticipation of the of last quarter being frozen inthe due tovacant posts was belowtarget theFY the endof asat recruitment pressures. The budgetary due toemerging aligned to98% was similarly target recruitment At thispoint,the were 100%funded. remaining posts to ensurethat all approved budget withits structure organisational realigned its Legal AidSA period, reporting During the challenge. level remainsa senior management Females at the target for African Meeting theEE to stable WAN. 95%due target of 2.1% above the environmemt. to stable virtual 99%due target of 0.6% above the Reason for Variance

45 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 46 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018  3. Grant  2.  1. conference forSponsorship Note: Note: Information Financial REVENUE COLLECTIONS of Summary 5: Table 5. (continued) Report Performance Annual 4: Table PERFORMANCE INFORMATION Interest recovered legal fees received/ Commission and of assets of Profit ondisposal Sundry income Sundry revenue Sources of The R877 thousand surplus which is included in the sundry income is mostly recoveries from other operations. operations. other from recoveries mostly is income sundry the in included is which surplus thousand R877 The The amount of R1,3 million is profit realised from sale of old and fully depreciated assets disposed of during the 2017-2018 financial year. financial 2017-2018 the during of disposed assets depreciated fully and old of sale from realised profit is million R1,3 of amount The with them. This is due to higher interest rates received from CPD which were higher than estimates thereof. estimates than higher were which CPD from received rates interest higher to due is This them. with The R1,69 million under Interest is additional interest received from the Reserve Bank – Corporation for Public Deposits (CPD) on funds invested invested funds on (CPD) Deposits Public for Corporation – Bank Reserve the from received interest additional is Interest under million R1,69 The SUMMARY OFFINANCIALINFORMATION P16-3 P16 Project EMPLOYEE ANDORGANISATIONAL CAPACITY ANDINNOVATION ANDLEARNINGPROGRAMMES PERSTRATEGY applications and IT software (includinghardware, ITPlatform Maintain amodern software, middleware andITnetworkinfrastructure) Description Project 1,754,394,000 1,775,894,000 Estimate 21,500,000 applications software and upgrade IT Maintain and KPI/Measures Actual amount 1,754,394,000 1,780,136,274 2017-2018 collected 23,193,726 1,333,637 200,958 136,097 877,856 business needs. applications responsive to dependable ITsoftwareand Updated, reliable and Over/(under) Outputs collection 1,693,726 1,333,637 4,242,274 200,958 136,097 877,856 – 1,577,171,000 1,598,671,000 4 to1. the reducedsystembugs from Ad Infinitumsystemstable with FY 2017-2018. digitisation implementedinthe on AdInfinitumand7systems 6 enhancementsimplemented FY 2017-2018: Licenses timeously renewedin availability at 99.6%with The softwareapplication Estimate 21,500,000 Delivery – – – –

Actual amount 1,577,171,000 1,606,479,650 2016-2017 collected 27,978,104 366,349 934,197 30,000 – environment. Ad Infinitum due tostable 99% target of 0.6% above the Reason for Variance collection 6,478,104 7,808,650 (under) Over/ 366,349 934,197 30,000 – –  5.  4.  3.  2.  2.  1. Note: (continued) Information Financial of Summary 5: Table PERFORMANCE INFORMATION CAPITAL INVESTMENT, MAINTENANCEANDASSETMANAGEMENT PLAN  1. Note: Shareholders Stakeholders and Client, Community, improvements Building Sustainability Finance and hardware Computer (Internal) Processes Business Computer software Learning Innovation and Capacity and Organisational Employee and equipment and Furniture improvements Leasehold commitments Judicare Motor vehicles Land andbuildings The Budget is in terms of thecashbasiswhileexpenditureis ontheaccrualbasis.The Budgetof isinterms PROGRAMME EXPENDITURE Programme name Programme name of R11,2 million has been requested as rollover. as requested been has million R11,2 of year 2016-2017. The under expenditure on this line item is as a result of the outstanding procurement of the Legal Aid SA Port Elizabeth LO. The amount amount The LO. Elizabeth Port SA Aid Legal the of procurement outstanding the of result a as is item line this on expenditure under The 2016-2017. year The land and buildings budget and expenditure includes R20,5 million for the acquisition of buildings which was included in the prepayment for financial financial for prepayment the in included was which buildings of acquisition the for million R20,5 includes expenditure and budget buildings and land The amount has been requested as rollovers. as requested been has amount The under expenditure on motor vehicles is as a result of vehicles ordered but not yet delivered due to unavailability of stock from the supplier. The The supplier. the from stock of unavailability to due delivered yet not but ordered vehicles of result a as is vehicles motor on expenditure under The  had not been finalised during the period and therefore the expenditure was moved to prepayments. prepayments. to moved was expenditure the therefore and period the during finalised been not had The over expenditure on land and buildings is due to the payment for the buildings that was done in 2017-2018, however the registration process process registration the however 2017-2018, in done was that buildings the for payment the to due is buildings and land on expenditure over The buildings which was included in the prepayment for financial year 2016-2017. 2016-2017. year financial for prepayment the in included was which buildings by the end of the financial year. These funds have therefore been requested for rollover. for requested been therefore have funds These year. financial the of end the by The employee and organisational capacity and innovation and learning budget and expenditure includes R20,5 million for the acquisition of of acquisition the for million R20,5 includes expenditure and budget learning and innovation and capacity organisational and employee The The under expenditure on leasehold and buildings improvements is due to new acquired builings; the refurbishments which could not be finalised finalised be not could which refurbishments the builings; acquired new to due is improvements buildings and leasehold on expenditure under The and R1,3 million proceeds from sale of assets and savings from operations of R4,7 million. R4,7 of operations from savings and assets of sale from proceeds million R1,3 and 2016 system development project but not finalised and/or not delivered at year end. The amounts have been requested for rollover. for requested been have amounts The end. year at delivered not and/or finalised not but project development system 2016 contingent liability; surplus of R4 million comprising of R1,6 million due to over recovery of interest from CPD, R877 thousand from sundry income income sundry from thousand R877 CPD, from interest of recovery over to due million R1,6 of comprising million R4 of surplus liability; contingent The under expenditure in computer hardware and computer software is due to commitments relating to procurement of computers and the eLAA eLAA the and computers of procurement to relating commitments to due is software computer and hardware computer in expenditure under The The R49,7 million under expenditure is due to commitments of R35,3 million for which rollover has been requested; R7,1 million Judicare Judicare million R7,1 requested; been has rollover which for million R35,3 of commitments to due is expenditure under million R49,7 The 1,942,331,179 1,881,532,622 1,307,326,352 533,199,677 Estimate Estimate 25,853,340 12,426,194 15,153,253 60,798,557 13,671,021 31,834,912 81,359,168 9,407,761 8,805,430 4,435,729 778,121 1,296,052,970 1,838,854,690 1,892,541,020 expenditure expenditure 2017-2018 2017-2018 501,795,128 25,853,340 15,153,253 53,686,330 12,485,613 20,576,156 44,634,925 Actual Actual 7,112,120 2,911,781 774,628 774,628 – Over/(under) Over/(under) expenditure expenditure 11,273,383 11,258,756 11,651,566 31,404,549 42,677,932 49,790,159 36,724,243 1,693,310 1,523,948 7,112,227 1,185,409 9,407,761 3,493 – – 1,285,957,091 1,830,537,692 1,895,264,688 504,244,293 Estimate Estimate 25,430,747 14,905,561 14,735,265 64,726,996 43,017,201 83,971,006 9,871,073 1,373,726 6,387,235 8,433,407 153,099 Actual amount Actual amount 1,224,095,952 1,739,167,697 1,803,894,693 2016-2017 2016-2017 expenditure expenditure 474,735,437 25,430,747 14,905,561 64,726,996 10,006,299 11,415,289 39,844,928 8,476,613 5,620,314 1,373,726 2,799,588 153,099 expenditure expenditure (1,572,892) 61,861,139 29,508,856 31,601,912 91,369,995 44,126,078 91,369 995 1,394,460 9,114,951 3,587,647 (under) (under) Over/ Over/ – – – – – 47 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 48 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 The Board andmanagement integrity, accountability and embraced byallassociated inclusivity continuedtobe proudly adhered togood processes andpractices. Principles ofopenness, with theorganisation. governance inallits GOVERNANCE PART C:

to theorganisation for exceptional performance. commendation andconsistently sentmessagesof reports the as required.The Ministeracknowledged thereceiptof (Minister) Services Justice andCorrectional Minister of totheExecutiveand accurately Authority, reported the to the business environment of Legal AidSA. to thebusiness environment of theseframeworks, but alsotheirapplication the application of andunderstood Executive Managementisnotonly aware of organisation. This proved that Legal AidSouth Africa’s the of notes in its processes and practices in the running also implementedallNTrequirementsandinstruction basis. Management the PFMAandKingIVonaquarterly year. tracking The compliancewith Boardreceived reports organisation wasconsistently assessedduringthefinancial Compliance withalllegislation andcodesapplicable tothe orfraud. fundsorany activitylinked tocorruption of maladministration, misuse the public spaceasaresultof (nor itsofficials)wasnotassociated withany negativity in activities of Legal AidSA. activities of interactions with the various stakeholders about all the table onpages 77-87hasbeenpreparedtoindicate all prepared withextreme care. The stakeholder engagement 110 -154adheretoallrequiredstandardsandhave been Risk Management: Risk Openness: Accountability: Integrity: organisation. continued tobeembracedby allassociated withthe openness, integrity,of accountabilityandaninclusivity high levels in all its processes and practices. Principles South Africaproudly adheredtogoodgovernance at Legal Aid organisation. The Board and management of the pointsof behaviour downtotheservice that filters anorganisation, that istheBoard.Itsetstonefor of theleadership at thetoplevelGood governance starts of 1. INTRODUCTION GOVERNANCE assurance providers plotted their assuranceactivities approved by theBoardat itsmeetinginMay 2017.Various ControlPolicyBoard. The wasreviewed Internal and assurance, withthefifth the fivelevel levels beingthe of Combined AssuranceModelwasenhancedtoinclude theKingIVCode, the With therecommendation of Aid SouthAfricawereadequate andeffective. Legal controlenvironment of implemented intheinternal Risk Officer. that thecontrols confirmed Allthesereports It alsoreviewed theRiskWatch by theChief Reports theorganisation. for thetopninestrategicregisters risksof process (risk assurance). It continually reviewed the risk theriskmanagement regarding theeffectiveness of Intheyear underreview, neitherLegal AidSA The Annual FinancialStatements onpages The organisation consistently, timeously The Board received assurance opinion by theAuditor-General, this. confirming We onceagain attained anunqualifiedand clean audit Aid SAishealthy. Allcontrolswereeffective andadequate. Legal controlenvironment of that theinternal confirmed the Audit Auditor Committee, (theA-G)all theExternal Net Effect: Net Results: The theircontrolenvironment. and efficienciesof regarding theeffectiveness Integrated Annual Report Audit Committeeinmakingtheircontrol statements inthe tothecompliance. Italsoprovided therequiredsupport non- general anddiscusshowtodealwithinstancesof compliancein Committee andtheBoardtoconfirm tracked andmonitored.The model enabled theAudit theorganisation were ensured that thetopninerisksof theorganisation. This planned against theriskprofileof Aid SouthAfrica. Legal of theleadership donebywork andthequalityof CommitteeshowedmuchPortfolio appreciation for the 2017.The 2017-2018 hadtaken placeinMarch of Annual Performance Plan 2017-2018andtheBudget the Strategic Plan2015-2020,Review 2017-2018,the 2016-2017inOctober2017.The presentation on Report before theCommitteetopresent theIntegrated Annual Constitutional Development, Legal Aid SA appearedonce Committee on Justice thePortfolio and At theinvitation of 2. and addressed. hastobeconsidered tomediumterm Africa intheshort Legal AidSouth Aid SAontrack. The sustainabilityof Legal sufficient resourcesto keep the business modelof processes –may notbeenoughinthefuturewithout mature leadership, management,maturity, practicesand All thepositive achievements mentionedabove –a andretainingpersonnel. services maintaining qualityof challenge resultingfromthebudget cutswillbe A further SouthAfrica. people of itsmandate tothe of inthedelivery systems andstaff on conflictingdemandsprogrammes, processes, Management tobeat itsbesttoconsideranddecide and cutsrequireBoardand shortfalls Budgetary CHALLENGES GOINGFORWARD economicclimate. political, socialandparticularly values hassustainedourbusiness amidsttheadverse andengaging with ourorganisationalUnderstanding instruments, andretainedcompetentpersonnel. managed controlenvironment, goodgovernance duetoamature leadership, tomediumterm, in theshort PORTFOLIO COMMITTEE Legal AidSouthAfricaisviable andsustainable The Internal (independent) Audit Department, (independent)Audit The Department, Internal 49 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 50 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Inset: Inset: Yousuf Vawda. Vawda. Yousuf Ms Thulisile Mhlungu, Judge Motsamai Makume, Mr Matome Leseilane, Professor Professor Leseilane, Matome Mr Makume, Motsamai Judge Mhlungu, Thulisile Ms left: from row, Front President Dunstan Mlambo, Ms Nonhlanhla Mgadza. Nonhlanhla Ms Mlambo, Dunstan President Rand, Mr Patrick Hundermark, Ms Vidhu Vedalankar, Mr Langelihle Mtshali, Ms Marcella Naidoo, Judge Judge Naidoo, Marcella Ms Mtshali, Langelihle Mr Vedalankar, Vidhu Ms Hundermark, Patrick Mr Rand, Advocate Brian Nair, Mr Jerry Makokoane, Ms Adila Chowan, Advocate Pieter du du Pieter Advocate Chowan, Adila Ms Makokoane, Jerry Mr Nair, Brian Advocate left: from row, Back performance. The Board was fully constituted in the year on itsmandate delivery and and oversightleadership of effective BoardandCommittees, provided which Legal Aid SA was led by a skilled, functional and 2014 andareoutlinedfully intheBoardCharter. by theLegal AidSAActAid SouthAfricaaredetermined Legal the Boardof The powers, functionsand duties of 4.1. 4. thePFMAby 30August 2017. with section55(1)(d)of National Treasury andtheAuditor-General incompliance was alsosubmittedtotheExecutive Authority, Parliament, The 2016-2017 Legal Aid SA Integrated Annual Report Annual Performance Plan. the toprovide updates ontheimplementationReports of Performance Aid SouthAfricasubmittedfour Quarterly and Annual Performance Plans. Subsequently, Legal prepared incompliancewiththeFramework for Strategic Aid SAAnnual was Performance Plan2017-2018,which theExecutiveServices, Authority, approved theLegal Justice andCorrectional On 06March 2017,theMinisterof 3. GOVERNANCE Mr Nkosana Mvundlela Mvundlela Nkosana Mr THE BOARD OFDIRECTORS THE ACCOUNTING AUTHORITY (BOARD) EXECUTIVE AUTHORITY members and all staff to perform at exceptionally toperform highlevels. andallstaff members and aninspiringorganisational allBoard culturethat spurs Management. This culminates into a shared value system aswelltheExecutiveembraced by allitsmembers isknownand controlwhich internal level andasystemof encourages engagement at BoardandCommittee approachcan only that besustainable through aleadership theorganisation year-on-yearhigh performance andthat of that itsconsistent Legal AidSouthAfricaunderstands of itsmandate. The Board for of effective delivery structures codes and best practices to maintain sound governance on01April 2017aswellallrelevantcame intoeffect Governance forCode onCorporate SouthAfrica,which 2014, thenewKingIV legislation, theLegal AidSA Actof itsfounding The Boardembracedtheprescriptsof asperitsschedulegovernance for instruments theyear. onpage54.The Boardapproved thisreport allthe of themeetingsisindicated inTableThe attendance of 6 theBoardanditscommitteeswerequorate. meetings of based on the approved meeting schedule and all the Board were convened Directors. The meetings of Executive andtenindependentNon-executive Directors by theMinisterinwriting. included These four members under review, 14voting appointed members consistedof rigorous discussions during its two Board workshops that that rigorous discussions during its two Board workshops itsongoing development, the Boardengaged in of As part Board Workshops aswell as itsindividualmembers. Deputy Chairperson evaluating itself, and of itsCommittees, itsChairperson theprocessandmethodology 2017 andformalised at itsmeetingin November itsBoardChairperson of The process for Board considered a formal evaluation theBoard. wasfoundperformance tobeonparwiththat of itsCommitteesandthat their of that theassessmentreports into aconsistently goodperformance. The Boardalsonoted at aboveBoard scoreditsperformance translated 90%,which a facilitator. questions with the assistance of structured The the BoardanditsCommitteesresponded,asacollective, to meetings, wasutilisedfor allBoardEvaluations. of Members facilitated discussion duringtheBoardandCommittee technique, involving feedback informal talksthrough process. andaqualitative This wasfacilitated internally 2018, theBoardevaluation processfollow aninformal held inNovember 2017,theBoard approved that for 2017- itsperformance. Atitsmeeting reflection anddiscussionof for consideration, the Boardshouldschedule anopportunity be conductedat leastevery twoyears. year, Inevery alternate The evaluation KingIVCoderecommendsaformal processto out initsCharter. organisation. The Boardaccomplishedallitsgoalsasset the including levels riskmanagementandperformance of strategic interventions prioritise andmonitorareasof best practice. Mostimportantly, itenabled theBoardto levels was on par with and to ensurethat its performance tohighperformance enabled theBoard toimprove itself maturity levels andengagement andself-management.It the year underreview. This impactedpositively onits metrics andmaturity assetoutinitsMaturity Scalein The Boardcontinued toreview itsownperformance Evaluation Board MaturityScaleConversations and Board year underreview include thefollowing: Key inthefinancial programmesthat theBoardundertook outlines itsdelegated responsibilities tomanagement. Delegation thathas reviewed andapproved theCodeof Officer, Ms Vidhu Vedalankar. theBoard To thiseffect, Executivethe Executive Management,ledby the Chief theorganisation to of authority for theday-to-day affairs competent Executive Management. The Board delegated responsibilitiesto appointment of, anddelegation of theKingIVCodeprovides for the Principle 10of performance. consistent this shared culture of of the A-G is a confirmation of TheAudit financialresultsaswelltheExternal Report GOVERNANCE page 13 of thisIntegrated Annual Report. page 13of NOE, COOandCLEtheirqualifications arelistedon theBoardareCEO,The four Executive of members thisIntegrated Annual Report. Statements onpage144of Their remuneration is presented in the Annual Financial theBoardarelistedbelow.Non-executive of members theBoardisdetailed below.The The compositionof Board Agenda,over Interest. andabove theDeclaration of the giftswasalsokept astandingitemof declaration of Legal AidSouth Africa.The of their dutiesonbehalf in linewithapproved policy, theperforming of inthecourse todeclareto enable any Board members giftsthey receive, the electronic GiftsRegister for theBoard, development of Another enhancementintheBoardprocesseswas Board Maturity Scalediscussionsborepositive results. good governance andevidence that itsengagement in Board. This was a key enhancement to its endeavour for Ethicsspecifically for the meeting, itapproved aCodeof process that ensured that at itsNovember 2017Board a applicable to Board members. The Boardundertook Legal Aid SA, applicable to its staff, was also Ethics of isethicalleadership. theKingIVReport The Code of of thecoreprinciples consciousness andconduct.Oneof aboutanethical and processisalsoconcerned governance extendsCorporate beyond structure EthicsfortheBoard Code of oversight of. theprogrammesitneedstohave of better understanding sawassistingittogain theworkshops a Board further SouthAfricawasnothampered.The indigent peopleof tothe services South Africatoensurethat of thedelivery and engage management on ideas tosustain Legal Aid andexternally scan theenvironment, bothinternally itsendeavour tocontinually of the discussionsaspart thebudget cuts, theBoardsaw Inlightof purpose. The wereasuccessandachieved workshops their to justicecontinentally andglobally. relating tothejusticesystemaswellincreasingaccess risk management and Board maturity to Legal matters The topicsdiscussedatrangedfrom theBoardworkshops that itsabilitytomake insightfuldecisionsimproved. itsoversight responsibilitiesand Board hadabettergripof Legal Aid SA and to also to ensure that the sustainability of the theissuesthat affect of to ensurecommonunderstanding was theworkshops of were scheduled in2017.The purpose 51 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 52 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 (GSB, University of CapeTown),(GSB, University of Advanced Management Johannesburg), Executive Programme Leadership of BA HumanResources Development Honours: (University PGDipLabourLaw, theNorth), BAdmin (University of Mr MatomeLeseilane Social andEthicsCommittees. andRemuneration onboththeLegal Services He serves Legal AidSouthAfrica. Vusi Madonsela,ontheBoardof official representingtheDirector-General for Justice, Mr Development. Advocate duRand is the designated Justice andConstitutional of intheDepartment Services Directorfor ProgrammePlanning andSupport Chief theFree State), LLB(UNISA) BProc (University of Advocate PieterAduRand Constitutional CaseManagementCommittee. theBoardand Committeeof on theLegal Services practicingattorney.Law Clinicand former He serves Durban-Westville theUniversity of Directorof a former KwaZulu-Natal and Law at theUniversity of Professor of KwaZulu-Natal) LLD (University of Durban-Westville), BProc(UNISA), BA, LLM(University of Yousuf Vawda Prof the BoardExecutive Committee. theAudit Committeeandamemberof of the Chairperson asLegal Aid South Africa Board since 2004. She serves the Holdings Limited.MsMgadza hasbeenamemberof Audit Executive at ImpalaPlatinum theChief Currently University –UK) Swaziland), MBA (DeMontfort BComm (University of Ms NonhlanhlaMgadza theBoardExecutive Committee. member of Committeeandasa theLegal Services of Chairperson for asthe Legal Directors AidSouthAfricaandserves theBoardof of 2010. HeistheDeputyChairperson theLegal AidSouthAfricaBoard,from2005- member of SouthGautengandaformer theHighCourt A Judge of theNorth) B Iuris(University of Judge MotsamaiMakume Committee. Judge theBoardExecutive PresidentMlamboalsochairs for LegalDirectors AidSouthAfricasinceOctober2002. theBoardof of SouthAfrica,aswellChairperson of theHighCourt theGautengDivisionof Judge Presidentof theNorth) BProc (University of Judge PresidentDunstanMlambo GOVERNANCE Board Memberasat 31March 2018. Alternate the Audit Committee. of the Deputy Chairperson Financial Officerposition at Alexkor as (SOC)Ltd.Sheserves holdstheChief who currently Accountant, Qualified Chartered Westville), CA(SA) Durban- BComm, PGDip Accounting (University of Ms AdilaChowan theBoard. andAudit Committeesof Legal Services African Judicial Education Institute. onboththe Heserves theSouth theHRCommitteeof Councillor andmemberof South Africa Management Committee, and Law Society of the Association in Limpopo, Councillorandmemberof the Black Lawyers of and Chairperson An admitted attorney Johannesburg) Law (University of BA Law, Venda), DiplomainCorporate LLB(University of Mr NkosanaMvundlela Committee. theLegal Services member of the Remuneration SocialandEthicsCommitteeasa of asDeputy Chairperson Commission SA.Sheserves NGO, andRegional DirectorintheTruth andReconciliation theBlack Sash,aleadinghumanrights National Director of organisational development. MsNaidoowaspreviously the afreelanceconsultant,withfocus on Currently Cape Town)BSocSci (University of Ms MarcellaNaidoo TechnicalCommittee andtheLegal Services Committee. theRemuneration SocialandEthics and asamemberof Committee theLegal Services of as theDeputyChairperson public andprivate sectororganisations. MsMhlunguserves facilitator, andteamcoach andtrainerinboth leadership conveyancer withextensive experience asaglobal andaclinicalRegistered legal attorney educator and Natal) Natal), LLB(University of BProc (University of Ms Thulisile Mhlungu theBoardExecutive Committee. of Remuneration SocialandEthicsCommitteeamember the of astheChairperson management. Heserves in humanresources, governance andbusiness corporate Self-employed asaconsultant,withextensive experience Stellenbosch) (USB, University of Economics),Executive HumanResources Programme of Pretoria&LondonSchool Programme (GIBS, University of a manner that will ensure its long-term viability as an a mannerthat willensureitslong-term Legal AidSouthAfricain of guiding financialmatters FinancialOfficerresponsible for strategically Chief Refer topage13for qualifications. Ms Rebecca Hlabatau Committee. Paralegal DegreeAdvisory Bachelor of Technology’s theCapePeninsula University of a memberof Committee and Annex Advisory Justice’s Court Minister of the Committee. He isalsoamemberof Legal Services Boardmemberonthe asanalternate Offices). Heserves Community Advice (National Alliancefor theDevelopment of NADCAO andtheActingDirectorof He istheChairperson ZizweleNgolimiBusinessEnterprises. Managing Directorof Rural Development andLandReforms. He is of Department for theLandRightsDisputeManagementFacility for the organisation inKwaZulu-Natal. HeistheMediation Panellist forIn arecentproject,hefacilitated non-profit mentorship legislative drafting skills that spans for more than two decades. and training, mentorship organisational andleadership Mr MtshaliisaLeadTraining Facilitator andhasimmense KwaZulu-Natal) of Postgraduate DiplomainPracticalLegal Studies(University KwaZulu-Natal) and BProc Law Degree (University of Mr Langelihle Mtshali theBoard. Ethics Committeeof ontheRemunerationand Africa.Sheserves Socialand and clients inBrazil,Australia, theUSA,Canada,Europe She hasfacilitated many withcolleagues interventions policy intheUnitedNations for in2010. seniormanagers in NewYork designedaflexible arrangement who work aworkgroup of She representedSouthAfricaaspart itskind. of been afirst have which many national andglobalprojects, someof experience; thoughtleader and programmemanagerof work Senior BusinessManagerwithmorethan21years’ She isaNon-executive Boardmember, HRDirectorand Coaching (UCT)qualifications.Leadership PMP (ProjectManagementProfessional USA)aswell She isanIndustrialandOrganisational Psychologist with Cape) theWestern (University of Industrial and Organisational PsychologyCape), Masters: theWestern and Organisational Psychology (University of CapeTown), Industrial BSocSci (University of Honours: Ms AnelineRhoda Members Alternate GOVERNANCE effective, highqualitylegal services. South Africa to thepeopleof the rights of upholder of Banking Risk Information Centre.Banking RiskInformation theSouthAfrican SouthAfricaandof the Law Societyof Legal AidSouthAfrica,theAudit andRiskCommitteesof on theBoardExecutive CommitteeandAudit Committeeof criminal justicesysteminaconsultingcapacity. Heserves the is still playing of a leading role in the transformation inSouthAfrica.He specialised commercialcrimecourts and was involved in establishing the NPA and the first withtheSouthAfricangovernmentworking since1996 efficient andsimplified businessprocesses. Hehasbeen business enablement throughtechnology innovation and includes morethan40years Willie Scholtz’s careerof Business) School andthe UCTGraduate School of University,School, inconjunction withHarvard Wits Business Business Management Programme(IBMInternational ManagementEducation,and Information Executive Advanced Business, Strategy andFinancial Corporate Mr Willie Scholtz theBoard. Audit Committeeof asamemberof serves employed as a consultantand Mr Theunissen isself Directors theInstituteof of & Forensic Auditing (RandAfrikaansUniversity), Member BoardforRegulatory Auditors, DiplomainCriminalJustice – CA(SA),Registered Auditor withtheIndependent Accountants Chartered theSAInstituteof member of theWitwatersrand) Accountancy (University of Bachelor of Mr Robin Theunissen Committee. theLegal Services asamemberof serves human rights. and mediator. She is an admitted attorney She entities andcommunity-based organisations withafocus on topublic interest provide services which legal andadvisory andthePublic InterestPractice, bothof & Strategic Services aDirectorat EricaEmdonLegal government. Sheiscurrently development law, actingfor civilsocietyorganisations and 1990s, focusing onpublic interestlaw, land,housingand in SouthAfrica.Shehasworked asalawyer sincethe to justicefor marginalisedandimpoverished peopleliving ProBono.Org, a legal NGO dedicated to promoting access subsequently National Director, from 2006 to 2017, of memberthen Ms EricaEmdonwasafounder staff Witwatersrand) the BA, Honours, LLB, (University of Masters at Ms EricaEmdon as 2018 Committees of March 31 Members Co-opted

53 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 54 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 comprehensive Charters which arereviewed which annually.comprehensive Charters Committee hasspecificresponsibilitiesoutlinedintheir specific decision-making authority is delegated. Each and Remuneration SocialandEthicsCommittee, towhich Committee, Audit Committee, Board Executive Committee Board Committees, namely theLegal Services Legal AidSAisassistedby four effective The Boardof 4.2 emolumentspleaserefer totheAnnual FinancialStatements, Directors’ page143. For Boardof Meetings Board at Attendance 6: Table Attendance atBoardmeetings advanced business, strategy andfinancial corporate Consulting Group. Willie’s executive qualifications include theIQ of andwasChairperson Africa, SBVServices Business Against Legal CrimeSA(17years) AidSouth IBMSouthAfrica, He previously ontheBoardsof served GOVERNANCE XIV. XIII. XII. XI. X. IX. VIII. VII. VI. V. V. I III. II. I. XI-XIV: Executive Directors Executive XI-XIV: I-X: Non-executive Directors Non-executive I-X: Mr Patrick Hundermark Makokoane Mr Jerry Adv. BrianNair Ms Vidhu Vedalankar Mr Matome Leseilane Ms Thulisile Mhlungu Vawda Yousuf Prof Ms MarcellaNaidoo Ms AdilaChowan Mr Nkosana Mvundlela Adv. PieterduRand Ms NonhlanhlaMgadza Judge MotsamaiMakume Judge PresidentDunstanMlambo BOARD COMMITTEES Name during year Number of Number of meetings and attendance of members of each Committee: of members and attendance of The table onthenext pageshowstherole, membership comprises Non-executive only. members office. The Audit Committee of theirterm determines members. and The Boardappointsthese members executive Directors, Executive andco-opted Directors theCommitteescomprisesNon- of The membership Business. School of University, Wits Business School and the UCT Graduate BusinessSchool, inconjunctionwithHarvard International managementeducationand information throughtheIBM 5 5 5 5 5 5 5 5 5 5 5 5 5 5 Attended Number 5 4 4 5 5 5 5 5 4 5 4 5 5 3 Number not attended 0 1 1 0 0 0 0 0 1 0 1 0 0 2 Attendance Percentage 100% 100% 100% 100% 100% 100% 100% 100% 100% 80% 80% 80% 80% 60% pages 127to154. refer tothenotes totheAnnual FinancialStatements on emoluments for thefinancial year ending31March 2018, andExecutiveBoard members’ Managementmembers’ theAudit Committee. For detailson and dutiesof ontherole Section 15onpage64elaborates further management andthereafter submittedtotheBoardfor The arereviewed BoardRiskRegisters bi-annually by approved by management. All other risk appetiteand risk tolerancevalues were values for theTop Ten Risks wereapproved by theBoard. have beenexceeded. The riskappetiteandtolerance thetolerancelevelsare provided where by allmanagers the riskappetiteandtolerancesettings. Explanations underreview inrelation to each riskfor thequarter value of wassubmittedtoBoarddetailingtheresidual Report RiskWatchmanagement intheorganisation. Aquarterly andimplementedbywere fully alllevels understood of RiskAppetite andRiskTolerancereview theconceptsof and approved by theBoard.Duringyear under Plan including theFraud ManagementPlanwasreviewed employees. RiskManagement Assuch theEnterprise risk intelligentcultureacrosstheorganisation andits Legal Aid South Africais committed tobuilding a 5. brackets) in (attendance Committees Board of Composition 7: Table GOVERNANCE Co-opted members of theBoard of Executive Directors Members Board Alternate Board the of Directors Non-executive Chairperson Deputy Chairperson RISK MANAGEMENT Mr WScholtz (3) CFO (invitee) (4) COO (4) CLE (4) NOE (4) CEO (4) REMSEC (4) Deputy Chairperson Comm (2) Audit Chairperson LSC(4) Chairperson Judge MMakume(4) JP DMlambo(2) Committee Board Executive Ms EEmdon(4) CLE (4) NOE (4) CEO (4) Mr LMtshali(4) Ms MNaidoo(4) Adv. PduRand(1) Ms MNaidoo(4) Mr NMvundlela(4) YVawda (4) Prof Ms TMhlungu(4) Judge MMakume(4) Committee Legal Services follows: the167riskslisted ontheRiskRegister areas each of Offices, toassessmitigating measuresorcontrols for of The five rating scalesused by Executives, including Heads conducted bi-annually by allExecutives andManagers. are Assessments (CSA)surveys noting. RiskControl Self

focus onassurancethetopninerisks. hasbeenchanged to The CombinedAssurance Report Audit andtheBoardconstitutingfifthline.External assurance, i.e. management, the CRO, Audit,of Internal Framework duringtheyear provides which for five lines The Board approved the revised Combined Assurance and 1. Level 4.The remaining0.2%wereassessedat Levels 2 thecontrolswereassessed at were at Level 5;1.22%of controls implementedto mitigate 172 risks that 98.76%of As at Q4 2017-2018 Executives indicated and Managers −  −  −  −  −  Level 5–Controlsbothadequate andeffective; Level 4– Level 3–Controlsadequate but ineffective; Level 2– Level 1–Nocontrolsinplace. COO (3) CEO (4) Ms ARhoda(3) Adv. PduRand(0) Ms TMhlungu(4) Ms MNaidoo(4) Mr MLeseilane(4) & EthicsCommittee Remuneration Social effective; Controls adequate but partially and Controls inadequate andineffective; CFO (invitee) (4) COO (invitee) (4) NOE (invitee) (4) CEO (invitee) (4) Mr RTheunissen (3) Mr WScholtz (3) Mr NMvundlela(3) Ms AChowan(3) Ms NMgadza (2) Audit Committee 55 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 56 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 in theRiskManagementStrategy andPlan,Combined Management andallotheremployees, andaredetailed by theBoard,and riskmanagementarewellunderstood Roles andresponsibilitiesfor bothlegislative compliance Auditby Department. theInternal these riskswererated by managementandtheothertwo were mitigating measuresfor risksrated at Level 4;four of over 90%coverage intheseareas. Only insixinstances hasprovidedthe ninerisks. Audit The Department Internal identified controlsormitigating measuresassociated with 2018 financial year aregenerally at Level 5 for the58 provided by thevarious assuranceproviders for the2017- assurance. The ratingsCSA areusedby allfive linesof Risk by Executives for the completionof andManagers includes theBoard.The samefive rating scalesused which assurance, basisby allfive linesof quarterly iscompletedona The CombinedAssuranceReport GOVERNANCE his way topresentevidence thestate hadoverlooked. which downby thestate. wasturned Thewhich Legal AidSApractitionerwentoutof guilty on culpable homicide, aplea of thepractitionertooffer had instructed thetrial,she thefactthat at thebeginningof a majorachievement inviewof theaccusedwas evidence wepresented,shewasacquitted.The acquittalof had blocked theblows fromthedeceased,andtakingintoaccountfurther howshe well asonherchild. Afterourclient haddemonstrated tothecourt washospitalised for twoweeksasaresult, splashed ontheaccused,who evidence wasnotknowntothestate namely which that theacidspillhadalso blows, herversion, weadduced theacidhadspilledaccidentally. of Insupport his to ward off version was that the deceased had assaulted her and, in trying acid fromtheaccused,andwasstandingbehinddeceased.Ourclient’s complainant ontheattempted murder charge, hadcometobuy sulphuric who washerboyfriend. Thethe deceasedwho acidhadalsosplashedonthe attempted murder. The state alleged that she had thrown sulphuric acid at Ms Thembi Mngoma (not her real name) was charged with murder and of fraud were reported intheyear underreview. fraudwerereported of are submitted to the Board in this regard. Two instances provider. service independent external reports Quarterly Fraud andEthicsHotline. The facilityisoperated by an the isresponsible for themonitoringof Department SA LocalOfficesacrossthecountry. Audit The Internal conducted fraudawarenessat workshops Legal Aid other employees. has Audit The Department Internal by theBoard,Managementandallwell understood andEthicsManagementPolicyFraud, are Corruption The rolesandresponsibilitiesemanating fromthe bykey employees. tonegating theft,fraudandcorruption theviewthat astrongethicalcultureis The Boardisof was reviewed andsubmittedtotheBoardfor approval. Management Policy andtheCompliancePolicy which Assurance Framework, and Ethics Fraud, Corruption GOVERNANCE Table 8: Strategic Risks and Mitigating Controls and Opportunities and Controls Mitigating and Risks Strategic 8: Table 2(a) 1 No. Risk 3 2(b) 6 5 4 legal services (Criminal) legal services deliver onthedemandfor capacityto Lack of Law of Challenges totheRule Risk Description of Partners (Civil) Partners and Co-operation Agreements (Criminal) practitioners, Agency Offices and Judicare Legal AidSALocal provided byservices thelegal Poor qualityof (Civil) legal services deliver onthedemandfor capacityto Lack of structures andprocesses structures Ineffective governance its mandate SA’s abilitytodeliver on impacting onLegal Aid reductions Budgetary fairly andefficiently) resolve casestimeously, processes (abilityto ineffective andinefficient the justicesystemdueto confidencein Lack of

iii. ImpactLitigation Strategy Programme models delivery andHighCourt ii. Lowercourt i. CoverageCriminal Courts Programme Mitigating MeasuresorControls ii. Monitoring case turnaround times of allmatters timesof ii. Monitoringcaseturnaround i. iii.  ii.  i. iii.  ii.  i. iii.  ii.  i. iv. Performance targetsfor the2018-2019financial year revised iii.  ii.  i. ii.  i. self-help information modulesonourwebsiteself-help information agreements, JudicareCo-operation Partner programmes, andprovision of Unit Independent Legal QualityAssessmentby theLegal QualityAssurance IV Principles intendedoutcomesasdetailed intheKing achievement of Monitoring of focused onessentialandpriorityspending Monitor cashflow closely ensuringthat MTEFandannual budget are supply of capacitytothedemandpercourtroom supply of coverage court planstoensurebetteralignmentof Bi-annual reviews of vulnerable groupsincluding children andwomen arisingfromconstitutionalrightsaswellfor civilmatters Prioritisation of client satisfaction and Complaints HandlingProgramme surveys employedprogrammes for allpractitioners by Legal AidSAandlinked to management,monitoringandassessment Quality intervention, Conduct Codeof andBoardmembers’ Reviewed BoardandCommitteeCharters additional budget balancedbudget andrepresentations toNationalPrudent Treasury for allmatters timesof Monitoring caseturnaround Government Departments, including the Masters Office includingfor estatesGovernment theMasters matters Departments, Linkages withCommunity Advice Offices/traditionalstructures/ training of alllegal staff training of NeedsAssessmentandCompetency development/Practitioner Support and members’ performance and members’ theBoardChairperson’s independenceandCommittees’ Evaluation of 1.2:1 ratio of Maintaining minimum current Relationship Programme the justicesystemareminimisedthroughJustice SectorStakeholder Legal AidSAplaying aproactive roleinensuringthat inefficiencieswithin

57 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 58 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Strategy of theorganisation. The Systems Information Strategy of theSustainability of part Business continuity forms inlinewithbusiness growth. performance all Legal AidSALocalandSatellite Offices for effective theVPN/MPLSlineshave beenupgradedacross (90%) of security andbettercollaboration capabilities. Ninetypercent launched usingtheSharePoint technology withenhanced policies. ADocumentManagementSystemhas been and ensurecompliancewiththereviewed organisational close thelegacy gaps systemhasmissingfunctionality, where System enhancementsareconstantly doneinanattempt to new system(eLAA2016)isbeingdeveloped. that thelegacy toitsoptimallevel systemperforms the while the legacy administration system (Ad Infinitum), to ensure continues tostabilise The SystemsDepartment Information business representatives. by thequalityassuranceperformed thevarious stage of at itslastis seentocompletion.The projectiscurrently electronic Legal AidAdministration system(eLAA2016) in ensuring that the newly developedbeen instrumental SystemsSteeringCommittee(ISSC)hasthe Information SystemsGovernanceIn linewiththeInformation structures, Practice. required by theKingIVCodeof Board toensurealignmentwiththebusiness strategy as The ITStrategy hasbeenreviewed andapproved by the 6. Opportunities and Controls Mitigating and Risks Strategic 8: Table GOVERNANCE 9 8 7 No. Risk IT GOVERNANCE and cultureby employees the organisational values engagement with Lack of the business needs tosupport infrastructure Inadequate IT acts fraudulent practicesor or Unethical, corrupt Risk Description of iii.  ii.  i. iii.  ii.  i. iii.  ii.  i. Mitigating MeasuresorControls engagement Omnibus tomonitorandmeasurelevels Survey Annual Internal of environment Relevant andapplicable ITbestpracticesappliedacrossthe ethics awareness Organisational CultureProgrammeincluding fraudand Implementation of engagement withorganisational values Organisational CultureProgramme implementedtoimprove thelevels of IT Strategic Planrespondingtoorganisational strategy andbestpractice Interestsfor allemployees procurement andanonlineRegister of financialcontrols, management oversight of Implementation of and managementcapability DevelopmentLeadership Programmeimplementedtoimprove leadership business requirements of bestpracticeandinsupport of IT architecture implementedinlinewithreviewed architecture framework management structures ontheEthicsHotlineandto issuesreported Monitoring andfollow upof categorised ashousekeeping findings. improvement wereidentifiedand assessed andareasof adoption, thesecuritymeasureswerealso services developed coresystem. Inpreparation for thecloud systemswithcapacitytoaccommodate thenewly current the running found tobewell-equipped andcapable of our approved provider. service The environment was Aid SA’s environment wasdoneby infrastructure virtual requirements, anassessmentandhealthcheck onLegal To business ensuresufficientcapacitytosupport the 2018-2019financial year. twoof system (eLAA2016),plannedfor golive inquarter implementingitscore as theorganisation iscurrently ratings have intheyear notbeenperformed under review contribute to the organisational maturity levels. Maturity rating on an annual basis, ensuring that the IT systems amaturity performs The SystemsDepartment Information Local Officestoensurecontinuity at alocallevel. and areconstantly beingmaintainedat allLegal AidSA power supplieshave alsobeeninstalledUninterrupted disaster recovery.monitored toimprove theconcept of through thelive replication processesthat areclosely the organisational criticaldata. This hasbeenachieved inrecoveringwith thesuccessfulrehearsal andtesting of this aspect.The disasterrecovery linehasbeenupgraded asthebusiness enabler plays avitalrolein Department deficiencies asthey areidentified. monitor thecontrols, andactionsaretaken tocorrect Audit functioncloselyBoth ManagementandtheInternal mechanisms. responsibilitiesandcontainself-monitoring and divisionof and approval provide frameworks direction, accountability Legal AidSouthAfrica’s policies, procedures, structures e. d. c. b. a. the following objectives areachieved: controlsensurethat Legal AidSA implemented internal v. iv. iii. ii. i. c. b. a. Control Framework consideredthefollowing: controlsystems. Theassess andenhanceinternal Internal Control Framework assiststheorganisation which to under review, theBoardapproved thereviewed Internal procurement andprovisioning system. Duringtheperiod controls, for includingframework internal anappropriate The Boardhasultimate responsibilityfor establishing a theorganisation. activities of provides managementwithsufficient oversight over allthe matrix managementishowever inplace, which system of the organisation does not have control unit. A an internal therelevant Executives, responsibility is that of aswhose controlsystems Legal AidSouthAfricahasinternal 7. GOVERNANCE provide protectionagainst losses. assetsandto prevent misusingand wastage of decisions; and tomake information and follow acquisition of provide regular, and timely andreliable reporting financialdecisionsandtransactions; types of prevent andfraudinall anddetectirregularity with thelaws and otherregulations; operate finance andadministration inaccordance manner; liabilities inaneffective, economicandefficient manage public income, expenses, assetsand requirements.with legal and regulatory theorganisation’s compliance the effectiveness of control;and andinternal reporting technologyinformation risksrelating to financial fraud risksrelating tofinancialreporting; financialcontrols; internal financial reporting; management including thefollowing specificrisks: risk thesystemandprocessof effectiveness of the organisation; thatlegal couldhave matters amaterial impacton governance processes; control systemsand internal effectiveness of INTERNAL CONTROL c. b. a. includes,management functionwhich amongstothers: RiskOfficerisresponsible for therisk The Chief thelikelihood that ariskcanmaterialise. the reductionof Recommendations addvalue, andare measuredagainst and develop recommendations for theirimprovement. any riskmaterialising the change in the likelihood of theiradequacy andeffectiveness, assessing of in terms AuditThe functionevaluates Internal theexisting controls basis.Audit Committeeonaquarterly Audit auditisconsideredby the andexternal Internal IV, ispreparedfrominputprovided by management, is alignedto King which A Combined Assurance Report d. c. b. a. AuditThe functionisresponsible for Internal thefollowing: compliance andgovernance processes. riskmanagement,control, and improve theeffectiveness of by bringingasystematic, disciplinedapproach toevaluate operations. Ithelpstheorganisation accomplishitsobjectives designed to add value and improve the organisation’s independent, objective assuranceandconsultingservice AuditThe functionat Legal Internal AidSAprovides an 8.1 8.

levels. and procedures, risklimits, toleranceandappetite managing theprocessfor developing riskpolicies risks andcontrolself-assessments; processes toidentifyandevaluate business areas’ andmanage assisting withthedevelopment of risks; measure, manage, monitorandreport process, toolsandsystemstoidentify,of assess, theimplementation the riskfunction,incorporating allaspectsof managing theimplementation of organisation isadheringtorules, regulations, laws, Reviewing compliance to ensurethat the theirfindings;and operations thenreport by to review closely withline managers working information Analysing operations andconfirming issues; aswellidentifying current opportunities and function toanticipate possible futureconcerns proactive andrisk-basedapproach. This enables the Audit The function has adopted a more Internal relevant and assessing their significance. risk factors Evaluating risksby identifyingkey activitiesand of the implementation of managementcontrols; theimplementation of of ontheeffectiveness andefficiency and reporting theorganisation and riskmanagementcultureof Evaluating controls, including assessingthetone INTERNAL AUDIT FUNCTION INTERNAL AUDIT FUNCTION 59 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 60 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 99.83% of itsAnnual Coverage Plan.Whereas theLQAU99.83% of assessments, translates intoanachievement which of thetargeted1,192 The LQAU conducted1,190outof 8.2 achievement for theyear. completed duringtheyear, resultingina106%overall over andabove theplannedandapproved auditswere 11additionalprojects Audit Coverage Plan.Atotalof itsapproved AuditThe functioncompleted99%of Internal Audit CommitteeandtheBoard. Management,the of andhasthesupport and personnel access toallorganisational activities, records, property hasfullandunrestricted AuditThe Department Internal Committee. functionally totheAudit reports Audit Department Internal Audit Charter. definedintheInternal activity isformally The Audit The authority, purpose, theInternal and responsibility of risk profile. Plan isflexible andresponsive toLegal AidSouthAfrica’s Audit Planisapproved by theAudit Committee. The Audit Audit adopted a risk-based approach and theInternal Governance. onCorporate Accordingly,King IVReport with thePFMA,National Treasury regulations andthe Auditing its activities in compliance and performs Internal Standardsfor the Professional Practice of International Audit totheThe functiongenerally conforms Internal h. g. f. e. d. c. b. a. processes toaccomplishthefollowing objectives: recommendations for improving riskandgovernance AuditThe activityassessesandmakes Internal appropriate GOVERNANCE of theorganisation. of they apply individually andcollectively toallparts practice, guidelinesandprinciplesas codes of procedures, andcontracts. Comply with laws, regulations, policies, Safeguard assets, and Operate effectively andefficiently; operational information; financialand Secure reliabilityandintegrityof strategic objectives; Assist managementinachieving theorganisation’s theorganisation; appropriate areasof Communicate to riskandcontrol information management andaccountability; Achieve effective organisational performance organisation; Promote appropriate ethicsandvalues withinthe LEGAL QUALITY ASSURANCE which resultedintheUnitnotachievingwhich 100%. assessment conductedinthe2017-2018financial year, could beassessed,hencetherewasnofollow upfile expired before she service second one’s contractof the notice, whilst been assessed,oneresignedat short couldhave who thetwopractitioners assessment. Of assessments, wereeligible for only twopractitioners the filemade provision practitioners for sixfollow upinternal 1999 (Act No. 1 of 1999). 1999 (ActNo. 1of required underthePublic FinanceManagementAct, audited Annual FinancialStatements andAnnual Reports intheirwith broad-basedblack economicempowerment ontheircompliance state must report and organs of government, public entities In addition,allspheresof oncompliance withthoseplans”. plans andtoreport to preparebroad-basedblack economicempowerment state, public entitiesandotherenterprises for organs of to issue, change orreplaceastrategy toprovide asystem Act,2004:“requirestheMinister Economic Empowerment the Broad-Based Black section 11(1)(2)(c) and 13G(i) of of Commissionthat interms Economic Empowerment Legal AidSouthAfrica by theBroad-BasedBlack of Late inMarch 2018,itwasbroughttotheattention RiskOfficer(CRO). Chief Compliance Checklist isupdated every sixmonthsby the granted for a submission on a later date. The Legislative thesubmissionaswellany extensions upload acopy of submission, extensions grantedand to to recorddates of Submissions Tracking’ allows Executives which and HoOs A separate webpage hasbeencreated called‘Statutory by allExecutives andHoOs. webpage, aredone andthereaftermonthly confirmations Offices(HoOs)through a Executives andHeadsof annually requirements, isconfirmed by allstatutory that includes deadlinedates for complying withcertain The Legislative ComplianceChecklist with282provisions as amended. 1997 asamendedandtheEmployment EquityAct1998 Employment Act as amended,theBasicConditionsof 2014,thePublic FinanceManagementAct1999 No. 39of an ongoingbasis, such astheLegal AidSouthAfricaAct managementon applicable laws requirethe attention of approximately 94applicable laws. Approximately 15 Legal AidSA’s ComplianceUniverse consistsof 9. REGULATIONS COMPLIANCE WITHLAWS AND are inprogress. Legal AidSouthAfrica.hasmanagedto theseimprovementsimprovement inpractices. Someof has completedagap indicated analysis 18areasof which 2017. KingIVreplacesIIIinitsentirety. Legal AidSA onorafter01 April starting financial years respect of NPC (IODSA)on01November 2016, andiseffective in Africa in Southern Directors published by the Institute of toas‘KingIV’,was Africa, 2016,hereafterreferred Governance for onCorporate South The KingIVReport Legal AidSouthAfrica. of suppliers individualemployees and PFMA relate totheconductof non-compliancewiththePPPFA andthe All incidentsof materially compliantwithall three, but notfully compliant. Finance ManagementAct 1999 (PFMA), for itis which Policy Framework Act2000(PPPFA) andthePublic Aid SouthAfricaAct2014, Preferential Procurement comprises thelegislative universe, except for theLegal Legal AidSAisincompliancewithalllegislation that regulations anddirectives/practice notes. strives toensure100%compliancewithallrelevant legislation, new legislation Management orprovisions cameintoeffect. The Legislative ComplianceChecklist wasupdated when wasthereaftersubmittedtoBoard. Compliance Report monthly by allExecutives andManagers. AQuarterly A Legislative ComplianceChecklist wascompleted GOVERNANCE the client wouldgoandlive withhersister, her. would take who careof inwhich The Legal AidSApractitioner negotiated a compromisearrangement the psychiatrist recommendedthat sheshouldbemanagedasastate patient. her medication asprescribed. Shewasalsosocially isolated andasaresult, that shelacked insightintoherillnessandwasnot takingIt wasalsoreported when theincidentshappened. that shewasinamanicstate later confirmed from bipolar disorder.transpired that our client was suffering A psychiatrist driven into asecurityestate, andhaddriven intothesecurityboom.Itlater driven her vehicle recklessly. In an attempt to evade the police, she had also theoccasions, shehadlefttheschool premisesinarageandhad one of werepicking uptheirchildren fromschool. On theparties happened when alleged that shehadassaultedherex-husband ontwooccasions. Bothassaults reckless driving. Itwas andonecountof and maliciousdamagetoproperty assault Mercy Blige(notherrealname)wascharged withtwocountsof Mrs request wasdealtwith. allrequestsreceived andhoweach stating thenumber of submitted totheSouthAfricanHumanRightsCommission PAIA was areport In compliancewithsection32of litigation. of requests have part formed requests for recordsrelate toonerequesterwhose access torecordswasrefusedinfull.The twolatter intworequests, wasgrantedinfullwhereas information Africa. received threerequests. Inonerequestaccessto period,Legal AidSouth During the2017-2018reporting wererefusedinfull. which bothof information, periodthat ithadreceived tworequestsforreporting 2000(PAIA), duringthelast Legal AidSAreported 2 of Act thePromotiontoAccessInformation In respectof PAIA requestsfortheyear underreview 2016. timein the Boardfor thefirst February the Legislative CompliancePolicy wassubmittedto which Management andallotheremployees, andaredetailedin by theBoard, risk managementarewellunderstood Roles and responsibilities, legislative compliance and to Principle15onassurance. outcomes relating being experienced withthe meeting of 15principles. Challengesare achieve theoutcomesof 61 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 62 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 shown inthetable below: complianceby employeesA three-year average is viewof over thelastthreeyears. year-on-year reporting showed anincreasingtrendof thedeclarations madeintheyear underreview results of employees wasdoneonceintheyear underreview. The Interest Ethics Policy.by Conflict of Declarations of Conduct and isregulated through the Code of which interest, conflictof obligated todeclare instancesof Legal AidSouthAfricaare procurement. Employees of Chain ManagementPolicies areadheredtofor all procurement. This isachieved by ensuringthat Supply in interest arise, particularly that no conflicts of interest liesinensuring The key tominimising conflictof 11. remainsentrenched. Zero toleranceonfraudandcorruption awareness campaignsduringthefinancial year.corruption Legal Aid SA. The Forensic Unit conducted ten fraud and any employees conducting business that isinconflict with the period underreview; these audits could not detect Lifestyle and ethics auditswerealsoconductedduring processes.South Africadisciplinary employee wasdismissedafterfollowing theLegal Aid unethicalconductby aLegal AidSAemployee. Theof matter investigated concluded that therewasevidence forward tothe2018-2019financial year.carried Only one year. werefinalisedandtwo(2) Eight(8)matters through theEthics Hotline and by managementduring the 2017 financial reported year andeight (8) newmatters broughtforwardwere two(2)matters fromthe2016- are disclosed intheAnnual FinancialStatements. There and Report Audit Quarterly to theBoardinInternal totheFraud andEthicsHotlinearereported reported Audit Executive. directly totheInternal reports Incidents that independentparty ismanagedbywhich anexternal aFraud andEthicsHotline, includes theimplementation of fraud.The Fraud ManagementPolicymanagement of 2017. These documentsoutlinespecificmeasuresonthe Management Policy wereapproved by the BoardinMay The organisational Fraud ManagementPlanandFraud 10. GOVERNANCE MINIMISING CONFLICTOFINTEREST FRAUD ANDCORRUPTION of Interest by employees – three-year comparison three-year – employees by Interest of and Procedure. Policy theLegal AidSADisciplinary of dealt withinterms Audit Executive. The matter will then be investigated and manager, theHumanResources Executive ortheInternal toaline theCodemust bereported A contravention of and allExecutives. allemployees, allManagers of and objectivityonthepart organisation operates andstrongly emphasisesintegrity standards applicable intheenvironment the inwhich South Africa.This Coderepresentsthehighestethical ethical business practicesandstandardswithinLegal Aid EthicsandConductPolicy istopromoteandenforce of theCode with theCodeiscompulsory. of The purpose Policy appliesequally toallemployees andcompliance reviewed andapproved by theBoardinJuly 2017.The EthicsandConductPolicy was The Legal AidSACodeof 12. Register the of completion percentage Average 9: Table Safety representatives andCommitteesareinplace. organisation’s healthandsafety programmes. Healthand theprovide guidingprinciplesfor theachievement of 1993 and theOccupational HealthandSafety Act85of The Legal AidSouthAfricaHealthand Safety Policy 13. to the Legal Aid South Africa Code of Conduct. to theLegal AidSouthAfricaCodeof they attended intheyear underreview toensureadherence theBoarddeclared interestinallmeetings of All Directors Awareness Programme. the risksorganisation theRisk is facingandinform the ManagementExecutive Committeeinordertoassess relating to gifts, hospitality and favours were reviewed by online GiftRegister. onthedeclaration reports Quarterly were required to registerthereceipt on the centralised value orsize,All employees receivinggifts, regardless of Rate Compliance Financial Year CODE OFCONDUCT ISSUES HEALTH, SAFETYANDENVIRONMENTAL 2015-2016 96%

2016-2017 98% 2017-2018 99% responsibilities wereoutlinedbelow: main theBoard,whose of thesecretary of and services Legal AidSAhadaccesstotheadvice the Boardof theCommittees. Inthisregard, functioning andthoseof The Boardshouldhave tocoordinate its support 14. employees.strategies for affected awareness andcoping matters, throughthecreation of inseriousviolentcriminal professionals, particularly byin mitigating legal thevicarioustraumasuffered This programmehashowever remained effective constraints. budgetary asaresultof recruitment by thein-houseclinical psychologist duetodelayed delivered onanational scale werepartially interventions The Vicarious Trauma CounsellingProgrammeplanned implemented toencourageawareness andsupport. Wellness andHIVEducation Programmewasfully wasrecordedat 40.7%.The Employeeparticipation and testing(VCT) The VCT wasundertaken. testing theHIV/AidsProgramme, counselling voluntary of As part on dutywerereported. injury Fifteenincidentsof Human Resources Department. tothe takingplaceatmust work bereported occurrences diseasesordangerousAny seriousinjuries, reportable GOVERNANCE BOARD SECRETARY away fromtheCriminalJustice system. that shecanbetreated asachild undertheChildJustice Act,and diverted younger than 18, so a person show that the client’s mental capacity is that of witness, apsychologist, anexpert to of practitioner procuredtheservices herstepmotherexploited.without question,atraitwhich The Legal AidSA fromadults madeheractoninstructions from anintellectualdisabilitywhich investigation,further thepractitioner established that theaccused suffered security. store, in full view of On a department groceries out of a trolley full of shoplifting, together with her stepmother. It was alleged that she had pushed Witbooi (notherrealname), an18-year-old,Ms Charmaine wascharged with k. j. i. h. g. f. e. d. c. b. a. necessary. advice, at Legal AidSouthAfrica’s expense, where their entitlementtoobtainindependentprofessional theBoardwithregard to of Advising theDirectors and Committees andindividualDirectors; theBoard, Spearheading theevaluation of implemented; theBoardare Ensuring that thedecisionsof theBoardandfiledsecurely; of to by members meetings arerecorded,circulated toandagreed BoardandCommittee Ensuring that minutes of the BoardandCommitteeChairpersons; meetingsinagreementwith Preparing agendasof by theBoard; instruments Tracking thegovernance thereview andapproval of andgoodgovernance; the Directors Providing guidancetotheBoardondutiesof Board areheldasscheduled; the programme andensuringthat themeetingsof theBoard Preparing theannual review of programmes for Boardmembers; Assisting withtheinductionandtraining theorganisation; to drive greater productivityof Directors, ensuringthat therighttalentisattracted processof Spearheading therecruitment landscape; legal andregulatory the current governance changesAssessing corporate within 63 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 64 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 members of management, together with the internal and management,togetherwiththeinternal of members The Legal Aid SACEO, COO, NOE,CFOandothersenior Committee. the of the members dates of appointment/termination The table above provides thequalifications andthe year onpage55. aredetailedintable 7 theAudit for thefinancial Committeemembers meetings of the Committee. The deliver on the set responsibilities of Collectively, they have sufficientskillsandknowledgeto andoneindependentspecialistmember.Directors four independentNon-executive The Committeeconsistsof 15.1 COMPOSITION South Africa2016. Governance for onCorporate 3.1.13 andKingIVreport Management Act, the National Treasury Regulations reference, thePublic Finance of accordance withitsterms financial year, outitsdutiesin theCommitteehascarried Directors. Duringthepast and approved by theBoardof reference, areupdated accordingly which year-on-year of The Audit terms Committeeadopteditsformal responsibilitytothegoverning authority.its statutory compliance. This andregulatory isoverstatutory andabove and Legal Aid SouthAfrica’s processesfor monitoring auditfunctions;integrated reporting, andexternal internal risk; financialcontrol;thegovernance of internal system of assist theBoardinfulfillingits oversight responsibility onthe theLegal AidSAAudit Committeeisto of The purpose 15. appointment/termination of date qualifications, members, Committee Audit the of Details 10: Table Mr Willie Scholtz Mr Robin Theunissen Ms AdilaChowan Mr Nkosana Mvundlela Mgadza (Chairperson) Ms Nonhlanhla Name REPORT OFTHEAUDIT COMMITTEE Harvard Business School) Harvard Academy and Programme (IBMInternational Technology andBusinessLeadership Witwatersrand) the Accountancy (University of Bachelor of Durban-Westville), CA(SA) BComm, PGDipAccounting(University of Johannesburg) Law (University of Diploma inCorporate BA Law, Venda), LLB(University of University) Montfort Swaziland),MBA (De BComm (University of Qualifications the internal controlsare satisfactory.the internal concluded thatFY18. The CombinedAssurance Report of quarter subsequenttothefirst in thethreequarters tous The CombinedAssurance Modelwasreported c. b. a. The Committeereviewed: 15.2 delivered onallitsresponsibilitiesascontainedtherein. reference andhas of in compliancewithitssetterms that ithasregulatedThe itsaffairs Audit Committeereports assessed for effectiveness onanannual basis. Audit Committee. are The Committeeanditsmembers have auditors and external unrestrictedaccesstothe individually,auditors before every meeting. The internal andinternal auditors with seniormanagement,external During theyear, theCommitteeheldseparate meetings auditors, attend thesemeetingsbyexternal invitation.

from management, Internal Audit audit. andexternal from management,Internal controlsincluding theassurance received internal of Legal Aid South Africa’s system the effectiveness of and fraudandcorruption, and detectionof the policies andproceduresrelating to the prevention were reported; they alltheseissuesasandwhen resolution of discussed andwassatisfied withregard tothe The Committee and external. internal auditors; the significantissuesraised by bothsetsof CONTROL THE EFFECTIVENESSOFINTERNAL Committee member) (Co-opted External Committee member) (Co-opted External executive Director) (Non- External executive Director) (Non- External executive Director) (Non- External orexternal Internal period of threeyears period of 01 April 2016for the threeyears period of 01 April 2016for the years three the periodof 01 March 2016for years three the periodof 01 March 2016for years three the periodof 01 March 2016for Date appointed the Executive Authority. to reports Legal Aid SA submittedmonthly and quarterly MONTHLY/QUARTERLY MANAGEMENT 15.3 QualityAssuranceReview for (EQAR) the External FY19. for AuditProposal preparedby toprocureservices Internal Committee recently approved the proposed Request for assessment every fivewhich isnowdue.years, The Audit issubjecttoanexternal AuditThe Department Internal e. d. c. b. a. The Committee: Audit: Internal therefore recommendedthesetotheBoardfor approval. financialcontrolsandwe theinternal on thestatus of Financial Statements. We concurwiththeconclusions theAnnual received andthefees assetoutinNote16of auditservice discussed anddeliberated ontheexternal wereviewed,Throughout theyear (each quarter) audit: External responsibilities.applicable legal andregulatory Legal AidSAhascompliedwithall The Audit Committeeof compliance: Regulatory reliance between internal and external audit. andexternal reliance betweeninternal Continuously encouragedco-operation and adjustments thereafter, and Approved Audit Planandthe theInternal within Legal Aid SouthAfrica; resources, budget andstandinghas thenecessary Audit that Internal Considered and satisfied itself with itsCharter; thefunctionaswellcompliance of performance Evaluated theindependence, effectiveness and asupdated andapprovedCharter by theBoard; AuditReviewed andrecommendedtheInternal REPORTS compliance. processes, governance and risk management, corporate control theLegal AidSouthAfricainternal breakdown of In conclusion, nothingcametoourattention toindicate any Audit function. by the assurance provided underpinned by the Internal theprocessesinplace, by theBoardonbasisof We for approval recommendtheIntegrated Report Integrated Reporting theAuditor-General. of with thereport Financial Statements should be accepted and read together theopinionthat theauditedAnnual Statements. We areof intheAnnual Financial auditorasarticulated by theexternal The Audit andacceptstheconclusions Committeeconcurs have beenadequately resolved. auditwe aresatisfied raised that the matters by external audit issuesraisedintheprioryear asstated above and We have reviewed Legal Aid SA’s implementation planfor 15.5 prepared by Legal AidSouthAfrica. We have reviewed theAnnual FinancialStatements 15.4 Date: 28July 2018 Legal AidSA theAudit Committee of Chairperson Ms NonhlanhlaMgadza AUDITOR’S REPORT EVALUATION OFFINANCIALSTATEMENTS 65 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 66 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 the environment intheshort, medium andlongterm, of theorganisation sothatit improving thematuritylevel the organisation’s workon Focusing ontheimpactof operates atoptimallevels. the economy, society and SUSTAINABILITY REPORT PART D:

clients and communities. and clients to positively impact the current and future quality of life of of life of quality future and current the impact positively to of a democratic state. democratic a of and building viable institutions (courts and public entity) entity) public and (courts institutions viable building and v. iv. safety net of communities, building trust in the rule of law law of rule the in trust building communities, of net safety vi. iii. Management Reports were submittedtotheBoard. Management Reports and Riskthe risks were managedand Risk Registers Register wasinplaceduring thefinancial year and sustainability goalandfocus area.ASustainabilityRisk per belowisreported The SustainabilityReport i. following aspirational elements: The Legal the AidSASustainabilityVision incorporates social the widening justice, to access increasing thus professionals legal employer andbeapreferred of stakeholders tocommunitiesand poor andvulnerable, beapartner To maketheConstitutionalivingdocumentfor A aswellfinancialterms. terms levels indelivery andcancontinue tobeagoingconcern theorganisation sothat itoperates at optimallevel of and improving thematurity mediumand long term, short, ontheeconomy,work societyandtheenvironment inthe itself. theorganisation’s This translates intotheimpactof the organisation organisation andthesustainability of the The focus istwo-fold; thesustainabilityimpactof islinkedPlan which totheorganisational Strategic Plan. Legal AidSouthAfricahasaSustainabilityStrategic 1. SUSTAINABILITY REPORT ii. SUSTAINABILITY VISIONwasformulated increase access to justice. to access increase institution (that is, courts) of a democratic state. state. democratic a of courts) is, (that institution professionals. to inform the delivery of legal aid services and and services aid legal of delivery the inform to confidence in the effective functioning of a public public a of functioning effective the in confidence quality of their life in the short and long term. long and short the in life their of quality efficient and effective government/state. effective and efficient to be the best and preferred employer of legal legal of employer preferred and best the be to to partner with communities and stakeholders stakeholders and communities with partner to system which builds trust in the rule of law and and law of rule the in trust builds which system to access justice which positively improves the the improves positively which justice access to justice. to develop a segment of a clean, accountable, accountable, clean, a of segment a develop to to contribute to an efficient and effective justice justice effective and efficient an to contribute to safety net enabling poor and vulnerable persons persons vulnerable and poor enabling net safety to promote a human rights approach to access to to access to approach rights human a promote to SUSTAINABILITY STRATEGIC PLAN to be an accepted part of the community’s community’s the of part accepted an be to awaiting the outcome of theirtrialthusimpacting awaiting theoutcomeof poverty impactsonclients’ abilitytopay for bail while remainedunpaid.Thiswhich highlights thefactthat awaiting trialincustody. these, 21%have bailfixed Of our clients are thefinancial year 33% of at theendof the righttobepresumedinnocentuntilproven guilty),as and custody (relating totheconstitutionalrightliberty toapply in for bailwhen accused hasanopportunity Although wehave aprogrammetoensurethat every 2016-2017 financial year. automatic reviews, ascomparedwiththe the number of system unrepresented.There wasa2.7%decreasein accusedthat gothroughthecriminaljustice number of Detainee Programmecontributed toareductioninthe the criminaljusticesystemunrepresented.The Remand meansthat therearefewerwhich accusedgoingthrough that these statistics haveconfirmed consistently reduced automatic review statistics Our continuous monitoringof were rationalised. poststhat thosestaff of theworkload having tocarry practitioners will take longertofinaliseasaresultof andourclients becausematters boththecourts affect andwillnegatively courts posts willreduceourcover of practitioner andRegional Court bothDistrictCourt of budget constraints. Itmust benoted that thereduction of rationalisation processthat wasimplemented asaresult (95%).This isattributableRegional tothestaff Courts reducedby 1%(86%)andby 2%inthe District Courts at trialstage. Duringthisfinancial year ourcoverage in are unrepresented accusedpersons and High Court Regional Court financial year revealed that only 1%of coverage research studyconductedinthe2017-2018 roll required.Acourt when access legal aid services ensurethat clients which can model inthelowercourts, advice includinglegal ourpractitionerpercourt aidservices, and services We have enable clients systemsinplacewhich toaccess legal of Access III. II. I. Sub-focus areas: Focus areaI–accesstojustice LIFE OFCLIENTS IMPACTING ONCURRENTANDFUTUREQUALITY OF GOAL 1:IMPROVED ACCESS TO JUSTICE 2. community outreach and education andadvice legal services quality of andadvice legal services access of SUSTAINABILITY GOALS REPORT ONPERFORMANCEAGAINST 67 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 68 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 have increasedfrom22%inthe2016-2017financial year time exceeding Civil matters the18-monthturnaround to beattended to. clients hadtowaitthreemonths for theirmatters 3.7% of whereby there are waiting periods for non-priority matters, ourmatter prioritisation policy, of matters. Interms mechanism wasusedtoassist55,415clients incivil delivery Legal AidSouthAfrica’s mixed modelservice budget cuts. asaresultof Regional Courts and at bothDistrictCourts numbers the reductioninstaff timehasbeenanticipated dueto increase inturnaround and will have criminal matters to be monitored. This time of by 0.9%.This indicates amarginalincreaseinfinalisation hasincreased pendingmatters internal The overall number of thedecreaseindemand. inlightof courts of thebudget cut.This willenable ustoreduceourcoverage of viewconsideringthenegative impact organisation pointof the process. This ispositivecourt fromasustainability of theformal outof This isduetomorecasesbeingdiverted comparedwiththe2016-2017financial year. when matters newcriminal 3.8%inthenumber of There wasareductionof theirbail. prejudiced moresothanthoseable toafford are ajustsocietysincepoorpersons outcome of right tofreedom.This impactstheoverall sustainability SUSTAINABILITY REPORT client retainedhisvehicle. hisconduct,andour punitive costorderagainst the brother-in-law becauseof found inourfavour asevidence inouropposition.The Court andmadeacourt thevehicle. Weof ensuredthat allrelevant wasplaced before information theownership worked ongathering regarding allinformation thetransfer of LocalOffice for assistance.Pietermaritzburg We opposedtheapplications and themotorvehicle. MrJapproached theLegal AidSA to obtainpossessionof Thereafter thebrother-in-law inorder broughtaspoliation application tocourt thebrother-in-law withouthispermission. tothenameof was usingtransferred spouse andbrother-in-law forged documentsandhadthemotorvehicle he to take hisspecially modified vehicle fromhimthroughfraudulentmeans. His hisspouseandbrother-in-law insuch asituation when wanted found himself disabilitythey arelivingwith.MrJ, aparticular aparaplegic, because of Disabled peopleareoftenabused, prejudicedandtaken advantage of protected. andensurethat qualifyingclients’ rightsare High Courts unrepresentedlitigants inthe decrease thenumber of to make generaladvice available to at HighCourts was conducted.The resultsindicate that there isaneed looking at thedemandfor civillegal aidinHighCourts includingin specialistmatters labourmatters. Asurvey funded by Legal AidSouthAfricaassisted 4,950clients Offices and64Satellite Offices. Co-operation Partners 64Legal AidSALocal beyond ourcurrent our services Thisincluding therefore CivilCourts. extends accessto at ourvarious outreach sitesable toaccess ourservices toLegal AidSA for assistance.referred Clientsarethus haveensuring that clients requiringourservices been Our various linkageinitiatives have contributed to when they needassistance.Offices tocontactusasand programme tomake provision for Community Advice and conducted1,422visits. enhancedour We further Local Officeslinked to145Community Advice Offices accessibilityfor clients, ourLegalFor AidSA easeof available toattend tocivilpendingmatters. rationalisation processimpacted onthecapacity staff the duringthefinancial year asaresultof recruitment to 23.9%inthe2017-2018financial year. The delay in by a court, they mightinfuturehaveby acourt, persuasive authority Arbitration. Even thoughthesewere notfindingsmade damages wereawarded tolitigants intheLife Esidimeni constitutional For timeinSAlegal history thefirst legal jurisprudence. clients aswellthedevelopment of legislation negatively impactingonour constitutionality of the constitutional rights, including the testing of of The ImpactLitigation focused matters ontheprotection more self-helpmoduleswererolledout. as legal matters to helpthemselves onalargernumber of moreclients able achieving thesustainabilityoutcomeof thecivil legal practice, therefore thesustainability of ensures theongoingimprovement inefficienciesand newcivildocumenttemplates well asthedevelopment of existing civildocumenttemplates as ongoing refinementof through the self-help website and the Self-help services and frailcareorganisations. to theLegal Aid Advice Linethroughlinkageswithhealth arepronetodiscrimination haveand peoplewho access at nocosttothem.Further,services vulnerable patients toaccesstelephonicadvice allowed cellphoneusers aPleaseCallMeservice such rights. The introductionof associated with ability toaccesstheirrightsandservices at nocostto clients, positively impactingonclients’ andcouldbeobtainedeasily accessible toallpersons outreach Legal advice advice services. wastherefore Offices, throughthe Legal Aid Advice Line andcommunity consultations at Legal AidSALocal OfficesandSatellite Legal advice wasprovided through general advice 3,400newdeceasedestates. including theadministration of assisted children withlegal representation incivilmatters facilitiesfor periodsgreater thanamonth.Wecorrectional children awaiting trialin financial year) inthe number of resultedina41%decrease(overintervention theprevious concluding as speedily as possible. thesematters This of We monitoredchildren awaiting trialincustodywiththeaim access totheirconstitutionalrightsasdetainedpersons. ensures which to challenge theirdetentionanddeportation sothat they areable theirarrest of within48hours courts available toallundocumentedmigrantsappearingbefore mental healthcareusers. Legal aidrepresentation isnow the Life EsidimeniArbitration focused matter which on thesevulnerable groupsincluding focused ontherightsof ourImpactcaseshave alsospecifically A number of health carepatients increasedduringthefinancial year. representation towomenandmental matters. The level of specialist matters, refugees, aged/elderly) inavariety of (children, women,land/eviction matters, mentalhealthcare Legal representation wasprovided tovulnerable groups SUSTAINABILITY REPORT to settlement by the end of thefinancial year.to settlementby theendof andtheir families,gold miners continued andwasclose vulnerable Class Action,seekingtovindicate therightsof Zizipho Nkumando&Emmanuel Oche). The Silicosis withasylumseekers – and association (civilmarriages dignity,criminal trialsandprotectedtherightsof equality theMinimum SentencingAct(SvNdlovu) in provisions of (SvMasimango)andthe commonpurpose doctrine of the care users, providing clarity on the application of mentalhealth financial year dealtwiththeprotectionof in othersuch matters. finalisedinthe Impactmatters support toJudicare practitioners. support are available toprovideAid SALocalOfficesupervisors file maintenancetoimprove thefile reviews score. Legal observations, however needstobedoneon morework reviewed and97%achieved thequalitytargetfor court isalso Judicare practitioners of work The quality of repeat findings. continuously monitorthepractitioner’s to alleviate work with thepractitionertoaddressthesefindingsaswell isobliged toimplementinterventions the supervisor are madeagainst apractitioner, these arerecordedand qualityfindings that clients areinnoway prejudiced.If fromtheir managers, so receive additionalsupervision have who Those practitioners notmetthe qualitytargets by ourSeniorLitigators.Unit auditors Legal Quality Assurance theassessmentsof quality of the areview of was enhancedthroughtheintroductionof receive The qualitylegal services. qualityreview process quality requirements. This isverification that our clients comply withour which our Paralegals renderservices and97%of ourlegal practitioners indicate that 99%of theLegal QualityAssuranceReviews The resultsof – – usedare: interventions the our clients. Someof cases andultimately thelives of havethat qualityservices animpactontheoutcomesof the fact improving competencesincewearecognisant of that contribute interventions towards a variety of offered are We that practitioners quality services. make certain advice receiving consistent focus sothat clients areassuredof and services provided continued toreceive legal services The qualityof legal of Quality their legal knowledge. of in terms are current ensure that practitioners programmeswhich Legal research andsupport areas, and for criminalandcivillitigation aswellspecialist Training programmecovering thecoremodules 69 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 70 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 decisions on the conducting of theircases. decisions ontheconducting of to ensure that clients are empowered to make informed clients and7%for civil clients. aretrained Practitioners show anincreaseinsatisfaction; 2%increasefor criminal wereconductedbysurveys ourCallCentreagentsand displayed at allLegal Aid SAoffices. Clientsatisfaction is which Charter Strategy inplaceandaClientServices needs. We have aClientRelationship Management provided and assess legal services effectiveness of Feedback tomeasurethe fromclients isimportant Rights. and theBillof about theirlegal rightsascontainedintheConstitution the increaseinawareness includes educating people Activism.Ultimately,Human RightsMonthand16Days of events arecentredaroundspecificcampaignsincluding withourstakeholders sincemany topartner opportunity weprovide.brand andtheservices They alsoprovide an the communities have assistedinincreasingawareness of points.and government delivery key Events service in choices, outreach events wereheldat local structures enables themtomake Rights)which informed Bill of (abouttheConstitutionandempowered withinformation education and In ordertoensurethat clients andcommunities are outreach Community the refreshedlogo. willcontinue tofocus onthevisibilityof Branding efforts identifiedtheLegal AidSouthAfrica logo. peoplewho of that resultsshowedareductioninthenumber theSurvey brand duringthefinancial year andthismay beareason the Changes weremadetothephysical attributes of organisation by thepublic. the anincreasein awareness of thefindingof supports thewebsite does. The sustainedgrowthintheusageof Legal that AidSAbrandandthework organisation the awareness indicated a6% increase inawareness of National BrandPerception conducted to measure Survey various marketing channels used,the andadvertising the incommuter publications.inserts Asaresultof such as walkway billboards at shopping malls and Legal AidSouthAfricaandincluded newinitiatives of A marketing planisimplementedtoincreaseawareness Legal AidSA. of providers actingonbehalf service practitioners, Paralegals aswellexternal internal by isoffered legal services Overall, ahighqualityof Candidate Attorneys. Exams resultedinamarked increaseinthepassrate of Admission for theAttorneys Candidate Attorneys A reviewed andimproved trainingprogrammetoprepare SUSTAINABILITY REPORT and inclusive institutions at all levels all at institutions inclusive and access to justice for all and build effective, accountable accountable effective, build and all for justice to access III. II. I. Sub-focus areas: Focus areaII–justicesystem CONFIDENCE INTHEJUSTICESYSTEM GOAL 2:IMPROVED EFFECTIVENESSAND Sustainable Development Goal16: in meetings on Legal Aid South Africa participated accessible tothepublic. indigent litigants sothat accesstojusticeismademore legislative changes. Inthisway weprotect theinterestof the law throughinputandcommentonnewproposed Rules Board,aswellcontributed tothe development of protocol for inthe Legal AidSAcases, andparticipated DCS/Legal AidSouthAfricaconsultation protocolandthe We have continued implementing protocols such as the clients. andfuturelife of impact onthecurrent timeously that finalising justiciable matters ultimate aim of eliminating blockages inthejusticesystem,with arevitalinand national level. These partnerships at local,provincial inallstructures system weparticipate In ordertorealiseincreasedefficienciesinthejustice level arehandledbyHigh Court Legal AidSA. and Regional Court is, morethan70%at DistrictCourt, matters, that stage at The thevarious majorityof courts. duringthetrial accusedpersons legal representation of the rollresearch projecttounderstand a criminalcourt clients isupheld.Duringthisfinancial year weconducted Thus, thecasebefore accesstojusticefor thecourt. of have topresenttheirside persons hadanopportunity aremadeonly afteraccused courts that thedecisions of ensures that clients’ rightstoafairtrialareprotectedand requirelegalall clients aidintheHighCourts, who by matters Legal AidSouthAfrica,including coverage of from clients. instructions The high the finalisation of to bailapplications andguiltypleasimmediately upon toattend tomatters, including attending present incourts are notunnecessarily delayed. Ourlawyers arealways positive for theCriminalJustice Systembecause matters theMeansTest areassisted.This of is qualify interms requirelegalmodel, allclients assistanceand who (criminal) trial ourpractitionerpercourt Through theimplementation of fair and Speedy inclusive societies for sustainable development, provide provide development, sustainable for societies inclusive consultative meetingregarding theGovernance, Public justice governance (civil) matters speedy andfairresolutionof speedy andfairtrial(criminal) Promote peaceful and and peaceful Promote including a officers are generally satisfied with the quality of ourlegal aregenerally satisfied withthequality officers that presiding Management Programme has confirmed system. Legal AidSA’s Stakeholder Relationship Court thejustice cluster toimprove theeffectiveness of We continuously engage stakeholders in the justice governance Justice civil matters. become moreefficientinordertoassist clients with toprepare civilpleadingsenabling legal practitioners time to Hotdocs reduces the turnaround The use of they have generated 16,801documentsinclient matters. Hotdocssoftware, and make useof staff and support longer for tobefinalised.250practitioners theirmatters pending matters. The resultisthat clients have towait process impactedontheavailable capacitytodealwith rationalisation The duetothestaff delays inrecruitment 2017-2018 financial year. 10,986 inthe2016-2017financial year to11,998inthe times increased from exceeding civil matters turnaround (civil) matters of by 1.9%over theprevious financial year. The number of resolution Backlog timesincreased civilcasesexceeding turnaround fair and Speedy andaccesstojustice.human rights, courts thequestionnairethat dealwithconstitutionaland of Safety and Justice questionnaire focusing on the sections SUSTAINABILITY REPORT address the issue of alternative accommodation. address theissueof housing scheme cannotcausecitizens tobehomelessandthat they have to finding that the non-profitorganisation a social that administers with the Court found inourclient’s favourCourt andtheeviction applications weredismissed, owner has.poor withaccommodation/housing than aprivate The property the State, and as such, has a higher constitutional obligation to assist the of local government withtheirconstitutionalobligations andaretherefore anarm theargumentwasthat asocialhousingscheme assists application. of The crux their eviction. The Legal AidSACapeTown LocalOfficeopposedthe eviction thenon-profitorganisation inwhich sought witheviction were served papers accommodation. MrWandOthers disadvantaged citizens withtheprovision of Social housingschemes arestate-funded toassistsocially andeconomically anon-profitorganisation that isadministeringasocialhousingscheme. of thestate. weretenants MrWandOthers around thisissueandtheobligation of casesrevolveHousing remainsacriticalissueinSouthAfricaandmany court iv. iii. ii. i. Sub-focus areas: Focus areaIII–good governance STRONG GOVERNANCE REPUTATION GOAL 3:GOODGOVERNANCE PRACTICE ANDA through theselinkages. to accesslegal advice and legal representation services ensuresthat thepublicwith community isable structures and theSouthAfricanSocietyfor LabourLaw. Linkages legal profession, including doneby work ProBono.Org rendered by the extended pro bono services result of Access to justicewas increased asalegal services. because they do not havematters the means to afford that clients donotgounrepresentedincriminalorcivil Legal AidSouthAfricaislimited,means capacity of the where with stakeholders, particularly Partnerships byperformance ourpractitioners. toremedyany weaknessesintheLocal OfficeManagers areimplementedby Interventions Legal AidSAservices. IT governance Board an effective andvisionary and ethicalconductwithclients and corruption high ethicalstandards:zero toleranceonfraud strong governance performance 71 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 72 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 corruption and ethical conduct with clients with conduct ethical and corruption its responsibilityfor ITGovernance andeffectively The Board,incompliancewiththeKingIVCode, exercised Governance IT Legal AidSA. control environment of theinternal thestabilityof andconfirmed risk reports globally. The Board actively andregularlyreviewed the Africa in rendering assistance to legal aidorganisations Legal AidSouth Justice Indicesaswell theroleof to theAFS, Legal AidSABrandStrategy, ITGovernance, theBoard’s oversight rolewithregard of understanding theBoardWorkshops in2017wasbetter The outcomeof evaluation. asuccessionplanand completedaself- formalised risk management.Duringthefinancial year theBoard Plan andAnnual Performance Planand monitored against theStrategic tomonitortheperformance Reports mandate. Performance The Boardreviewed theQuarterly Board its oversight roletoensurethat theorganisation fulfilsits visionary The Legal AidSouthAfricaBoardfunctionedeffectively in and effective An accountabilityandintegrity.of clear that employees buy intotheorganisational values processes.following theLegal Itis AidSAdisciplinary resulted in the employeewhich being dismissed after unethicalconduct, concluded that therewasevidence of amongst employees asonly onematter investigated ethical conductisentrenched/maintained high level of and lifestyle audits wereconducted.Itisevident that a and fraud awareness campaigns. Ethics fraud andcorruption on tolerance The organisation continued toraiseawareness through zero standards: ethical High stronggovernance performance. evidence of emphasis,which is of unqualified auditswithoutmatters Legal AidSouthAfrica.We have obtained17 of suppliers individualemployees and PFMA relate totheconductof non-compliancewiththePPPFA andthe Incidents of itslegislative universe. of part legislation forming Board andLegal AidSAismaterially compliantwithall arereviewedGovernance. by the Compliancereports best practicesalignedtotheKingIVCodeonCorporate ensure compliancewithrelevant legislation. We follow in place as well as systems to monitor andframework Legal AidSouthAfricahasaneffective governance place tocomply withbestgovernance practices performance andprocessesareinSystems/governance structures governance Strong SUSTAINABILITY REPORT quality services to clients to services quality vi. v. iv. iii. ii. i. Sub-focus areas: Focus areaIV–maturitylevels ORGANISATION GOAL 4:IMPROVED MATURITY LEVELOFTHE ITrisks. policies andeffective mitigation of contractsandprojects, anenhancedITStrategy and of and maturity. This hasresultedineffective management managed IT investments, IT Strategy and IT performance The Board,throughitsoversight role, haseffectively regard tothis. tofulfiltheirresponsibilitieswith enable Boardmembers to clarify theBoardmandate onITGovernance and IT. wasconductedonITGovernance ABoardworkshop reviewed IT risks andidentified emergingrisksrelated to the trust accountwebpage toimprovethe trust thepayments to fundsincivilcasesby theenhancementto ourtrust of Improvements have alsobeenmadetothemanagement increased by 1.9% fromtheprevious financial year. quality targets. time has exceeding Matters turnaround metorexceeded ourcivilpractitioners the 100% of that confirmed civilpractitioners The LQAU auditsof continued tobealigneddemand. courts coverage of can have Our confidenceinreceivingqualityservices. clients’ rightstoafairtrial have beenprotectedandthey met orexceeded ourqualitytargets. that This confirms have withcriminalmatters working practitioners 99% of Quality AssuranceUnit(LQAU) that auditsconfirmed to Paralegals delivering criminallegal advice. The Legal appeal matters. The qualityreview processwasextended times)and thoseexceeding theturnaround (particularly Judicare cases, allpendingcivilandcriminalcases of and Judicare practitioners. We have seenbettermonitoring havedelivery resulted in animprovement both for internal improve to maturity level inbothcriminalandcivillegal services business core The various programmesimplementedtostrengthen our of level maturity develop To business continuity IT andSystems financial maturity and clean audits theorganisation business approach andcultureof RiskManagementintothe to embedEnterprise delivery/outcomes improve theimpactof the organisation at optimallevels toperform and to develop each segmentof maturity level of improve toclients qualityservices to develop corebusiness to maturity level of the impact of delivery/outcomes of impact the business approach and culture of the organisation the of culture and approach business improve and levels optimal at perform to organisation allegation of fraud committed by an employee was reported fraud committedby anemployee wasreported allegation of and professional conduct.Onematter relating toan ethical Legal AidSAemployees maintainedahighlevel of middle management. need toreinforce ariskintelligent cultureat thelevel of intelligence intheorganisation hasimproved, thereisa risk in Legal AidSouthAfrica.Whilst thelevels of theriskmanagement adequacy andeffectiveness of the hasalsoconfirmed AuditThe Department Internal wasmodifiedto focus onthetopninerisksonly.Report within therisktolerancelevel. The CombinedAssurance risksaremanaged have that themajorityof alsoconfirmed RiskWatch Reports submitted totheBoard.Quarterly the RiskWatch were Reports andquarterly risk registers into Risk management remained effective and bi-annual Management Risk Enterprise embed To compliance andlegal assurance. coverage targetandisproactive inauditcoverage of shown instability. Audit successfully metits Internal accessible, althoughouremailsystemhasintermittently function remaineffective, withsystemsavailable and brandawareness. The Systems Information the aspectof The Communication functionhasgrownsignificantly in regards tosupply chain management. need tofocus oncompliancerelated totransactionswith wasteful expenditure reducedby 77%,thereishowever a and fruitless incidentsof budget. While thenumber of planning, maintaining expenditure levels above 98%of hasstabilised in financial The FinanceDepartment well astheTop Employer Accreditation in2017-2018. grievances anddisputesassatisfaction andlowlevels of employee turnover (6%),highlevelsby lowlevels of of remained stable over period,confirmed thereporting the of theHumanResources programmeshas The maturity of segment each of level maturity develop To assessments. auditor programme toinclude the verification of We have madesomechanges toourqualitymonitoring cases wasimplemented. processspecifictocivil observation Call Me. Acourt thefreecallback message, thePlease the introductionof by tocellphoneusers access togeneraladvice services beneficiaries and Guardians Funds. We have improved SUSTAINABILITY REPORT evidence of fraud to support theallegation. fraudtosupport evidence of during theyear, however found no theinvestigation thereof utilised toachieve theBusinessPlanobjectives. and liquidity tests are met. Expenditure was appropriately ensuringthat solvencyand existing while cashreserves sinceitwasfundedfromoperational efficiency shortfall wasnotimpactedby delivery theR45millionbudget Service c. b. a. standards, including: maintainingbusiness necessitating creative ways of impacting onbusiness operation expenditures business activities with major contractual expenditure A reducedbudget resultedinthereprioritisation of 17th unqualifiedauditopinion. audits audit opinionfromtheAGSA wasthe in2017-2018which clean and Legal AidSouthAfricareceived anunqualified‘clean’ maturity Financial strong andcommittedleadership. Aid SAcontinues tobeasustainable organisation with landlord wasable toprovide alternative premises. Legal timeasthe operations for aminimalamountof affected Fire damageat theLegal AidSAUpingtonLocalOffice offices. wereinstalledat affected and water reservoirs initiatives thisscarcenatural resource aimedat preserving Provincial andLocalOffices. We continued withwater saving wastestedandmonitored,at allLegal which AidSA Power Supply (UPS), theUninterrupted implementation of environmentsustained working wasachieved throughthe respondstobusiness challengeswhich isinplace. A A BusinessContinuity andCrisisManagementPlan Continuity Business manage ITrisks. has indicated that mitigations are in place to effectively aligned tobusiness strategy. The RiskWatch Report business needs. The ITStrategy wasreviewed andis accommodate theeLAA2016projectrolloutandfuture ITsystemsusability.of Sufficientstorageis available to stable with the user satisfaction indicating survey 89% IT systemsavailability andaccessibilityremained Systems IT and IT assets. capital increased life cycles of Implementation of reduced by 9.9%year-on-year. with non-contractualoperating expenditure being costcontainmentmeasures Implementation of positions beingabolished. aligned totheavailable budget, resulting in110 tobe theorganisational structure Reviewing of 73 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 74 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 charge sheet. itwasnotallegedinthe when commonpurpose based onthedoctrineof that theappellant’s righttoafairtrialwasinfringedby convicting theappellant them.The SCAclarified thelegal wasattacked positioninwhich by oneof thevictim themfor attempted murder inrespectof convicted bothof court toseekconviction. The commonpurpose trial that itwillrely onthe doctrine of attempted murder but theState didnotallegeinthecharge sheet counts of with hisco-accusedfor various counts, i.e. aggravated aswelltwo robbery theaccusedisconvicted. The accusedwas charged if commonpurpose of State has failed to allege in the charge sheet that it will rely on the doctrine the theAppellant wasnotinfringeduponif constitutional righttoafairtrialof the wascalledupontodecidewhether SvMasimango, thecourt where of Appeal case of counsel representedtheAppellants intheSupremeCourt In the2017-2018financial year, Legal AidSAthroughitsownin-house to ensuringthat constitutionalsocio-economicrightsbecomea reality for all. agroup. Legal AidSA’s of portion isacommitment strategy inthesematters orasizeable persons potential disputesormay agroupof improve thelives of disputesor resolvingalargenumber of havejurisprudence, thepotentialof rendered directly. may These which establish a legal are matters precedent, are legal services towhom orpersons indigent peopleotherthantheperson hasthepotentialtopositively thelives which work affect oralargernumber of In Impactmatters, orfundlitigation Legal Aid SA may orotherlegal undertake others, discussionontheLegal AidSouth Africa Social was successfully implemented,focusing on,amongst culture The Organisational CultureProgrammefor 2017-2018 Organisational cases effectively, thusachieving soundlabourrelations. labour andexternal labour andwereable tomanageinternal We maintainedafavourable relationship withorganised relations Labour were achieved, staff. for bothlegal andsupport the trainingprogrammesimplemented.Alltargets employees hasimproved support asaresultof skills level of in compliance with our quality requirements. The services arerendering practitioners indicate thatwhich 98%of by theLegal QualityAssuranceUnitreviewsconfirmed practitioners. This is to improving thecompetency of modules, hascontributed ande-learning self-learning to these. Legal training, presentedthroughtrainingcourses, development place andtheorganisational Annual Training Planisaligned and Competency-based individualdevelopment plansarein engagement Employee career development opportunities. theorganisation’s abilitytoprovide is evidence meaningful of candidates, tencriticalpositionsbeingfilled by internal out of and management posts, promotion into leadership with nine employees internal withintheorganisation. The level of experienced andcapable has resultedintheavailability of have beenretainedandthesuccession planningproject 6%.Talented turnover employees of evident fromthelowstaff bestpractice. Astableenvironment work contemporary is and development practicesareinkeeping withinternational that Legal AidSA’s talentmanagement,leadership, culture year in2017-2018.This benchmarkprovides assurance been accreditedasaTop Employer for theninthconsecutive retention choice, having Legal AidSouthAfricaisanemployer of and Recruitment vi. v. iv. iii. ii. i. Sub-focus areas: Focus choice: areaV–employer of AND SUPPORT STAFF) PROFESSIONALS (ANDRELATED MANAGEMENT GOAL 5:BESTEMPLOYER OFLEGAL corporate socialresponsibility(CSR) corporate employee wellness organisational culture labour relations employee engagement anddevelopment andretention recruitment ongoing success. totheorganisation’s the contributing factors is one of staff downtothe thenfilters which issues by theleadership levels. and engagement inorganisational The participation motivating existing talenttomaintain high performance (EVP) continues tobeeffective inattracting talentand The Legal AidSouthAfricaEmployment Value Proposition signage andbrandingissues. the weekly blog (Legal AidSAOnlineNews)aswell communication hasimproved andwerepositive about theopinionthat internal Respondents wereagain of during thefinancial year, witha48%responserate. was conducted Survey Communication Staff An Internal Communication Plan. adiverse Internal through theimplementation of theorganisation’s brandingefforts, of and areapart Employees werekept uptodate onavariety onmatters employee engagement beingmaintained. national Achiever Awards. This resultedinhighlevels of andcelebrating the provincial and Charter Services thenewClientand EthicsProgramme, understanding prevailing negative economicoutlook. the to justiceindigentpeople meetthechallenges of Disposal Policy helpsorganisations that provide access increasing accesstojusticefor theindigent.OurAsset smalldisputes, thereby results inspeedyresolutionof which Commissioners registered asSmallClaimsCourt 159employees justice. The organisation hasapoolof contributed to greaterprogrammes which accessto rights andobligations increasedthroughlegal support theirconstitutional and communities’ awareness of budget inplace, we ensuredthat clients’corresponding responsibility Whilst Legal AidSAdoesnothave aCSRstrategy and social Corporate continues tobe afocus. lifestyle diseases order toassistwiththemanagementof theirhealthin employees totake of Supporting ownership the managedtargetsetat lessthan8days percapita. days percapitain2016-2017).This usageishowever within (6.65 days percapitain2017-2018ascomparedto6.21 capita in2016-2017.Sick leave usageincreasedmarginally days percapita2017-2018ascomparedto0.64days per absenteeism duetounauthorisedandunpaidleave –0.55 ahealthy workforce arebeingrealisedinlower benefits of cultureisimproving.indicating that thehealthownership The invarious healthriskassessmentsimproved,Participation wellness Employee 75 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 76 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 the matters of application of thelaw. application of of the matters itslegal professionals on theindependenceof observing ourinterdependency while stakeholders inrecognitionof interaction andeffective relations withourjusticecluster As aresult,Legal AidSouthAfricastrives for ameaningful order toaddvalue toanefficientcriminaljusticesystem. justice, crimeprevention andsecuritycluster meetingsin and locallevel ouremployees inthe actively participate professionalism. Moreover,spirit of at national, provincial toclients withpassion,integrityanda legal services offering Aid SAemployees arethusat theforefront of representation anddonothave thefinancialmeans. Legal interactdaily needlegal withour clients practitioners who theorganisation. Ourlegal objective andmandate of continue toplay acriticalroleinadvancing thestrategic areprimarily employees stakeholders which Our internal 3. flights increased. in air travel and therefore CO² emissions expelled though involved travel betweenprovinces, therewasanincrease ourProvincial Summitswhich Leadership As aresultof was implementedduringthe2017-2018financial year. dioxide emissionsfromtheLegal AidSouthAfrica fleet consumption decreased.Asystemtomeasurecarbon electricityandwater andbothelectricitywater use of a recycling company. Systemsareinplacetotrack the with material collected.We apartnership alsoformed recyclable resulted in an increase in the amount of employees andincluded afocus onrecycling. This Programme continued toraiseawareness amongst to environmental issues. Communication The Internal place inordertoguidetheorganisation initsapproach An Environmental Policy, is reviewed which annually, is in i. Sub-focus areas: Focus areaVI–carbonfootprint ORGANISATION) GOAL 6:REDUCEDCARBONFOOTPRINT (OF SUSTAINABILITY REPORT STAKEHOLDER ENGAGEMENT operations reduce carbonfootprint related tobusiness received. engagements wehad,andinputsresponses with during the2017-2018 financial year, as wellas the groups andthespecificstakeholders that weinteracted The following table detailsthevarious stakeholder vi. v. iv. iii. ii. i. include: thesepartnerships Some of vulnerable groups insocieties. legal interestsof to advance the through collaborations and partnerships dialogue andrepresentations onaccesstojustice dedicated that forums promote of South Africaispart socialandlegal justice. Hence, Legal Aid on issuesof bodies public institutionsandinternational departments, a commongoodby Legal AidSAwithothergovernment tointeractandfosterThere isanestablished arrangement services. countries tomodeltheiraccessjusticeandlegal knowledgeandadvice to otherto provide expert level,On aninternational Legal AidSAcontinues good brandambassadorship. excellence aswell promote monitor service tocontinuously trainand employees inaneffort Occupational Culture Programmesaimedat our stakeholders by rollingout Engaging internal communities. evenaccess tolegal services tofar-flungrural and Community Advice Officesinordertogive traditionalcommunity structures Supporting access tolegal aidservices. rightsand CBOs withafocus onawareness of with like-minded stakeholders, such asNGOsand andmaintainmeaningfulrelationships nurture todevelop,Continuously seekingopportunities them. affecting receive legal assistanceandadvice inmatters asthey their legal rightsandinteractwithourstaff to ensurethat communities areeducated about initiatives throughourLegal AidSALocalOffices, Continuously hostinginformative outreach system withinSouthAfrica. thejustice to promotetheefficientfunctioningof Working withkey stakeholders inthejusticecluster Stakeholders with Engagement 11: Table SUSTAINABILITY REPORT Group Stakeholder Engagement Report on input received How issues were responded to A. Legal/ 1. Courts Strategic Objectives i) Stakeholder concerns about the I) The details of our criminal service delivery was shared Justice (including A) Shared vision and commitment to ensure an effective justice extent of our criminal legal aid with stakeholders, explaining: Judiciary and system that upholds constitutional rights. coverage and capacity in courts, i. the alignment of supply and demand per court room Prosecution) B) Review of criminal legal aid access and recommendations. e.g. our inability to provide 100% based on our court roll research. C) Acquire meaningful insight and input to the organisation’s coverage in both DC and RC; ii. staff deployment programme at courts with a request strategic direction. coverage of courts on Fridays; to share information on any Legal Aid SA Local Offices D) Improved relationship with courts in order to facilitate the increased capacity at Specialised who do not provide practitioner capacity on Fridays. provision of quality legal services as well as contribute to the Commercial Crimes Courts iii. the productivity targets and actual caseloads of efficient operation of the justice system as a whole. and staggering practitioner specialist Small Claims Court Commissioners Report on Performance consultation days throughout the practitioners – 159 Legal Aid SA practitioners have been A) Legal Aid SA continues to participate in the Criminal Justice week. appointed as Commissioners of Small Claims Courts. System review process. ii) Stakeholders representation iv. importance of allowing time for practitioners to consult B) Legal Aid SA participates in the Rules Board for Courts of law that on increased civil legal aid in order to improve the quality of their work. updates and improves the functioning of the civil justice system. services, e.g. civil legal aid v. Statistics were provided on the number of children C) Legal Aid SA’s National Office, as well as Legal Aid SA services/consultations at all represented by Legal Aid SA with the detail required. Provincial and Local Offices engaged court-based stakeholders courts; increased legal services II) Our civil delivery programme was explained: through the following engagements: in maintenance matters and i. expanded outreach programme to ensure that general i. participated in meetings/interactions (>6413) with presiding domestic violence and the advice services are available at Civil Courts and that officers. representation for unrepresented clients can access civil legal aid services at those ii. interactions (816) held with DoJ senior officials including court civil litigants in the High Courts. courts. managers. ii. our policy has been revised to give priority to iii. interactions (>2000) with other justice cluster stakeholders. maintenance and domestic violence matters, even if it iv. NEEC (1), PEEC (14) meetings and Dev Comm meetings (5). is only to give advice where resource constraints limit v. participated in meetings (1589) of local case flow committees our ability to represent the clients in court. (427). iii. a review is being undertaken to consider the allocation vi. participated in the Intersectorial Committee on Child Justice that of civil capacity to the High Courts away from non- deals with matters of children in conflict with the law. priority matters. 2.Law Clinics Strategic Objectives i) Community Advice Offices i) Legal Aid SA not in a position to provide financial support and Advice A) To be responsive and have co-operative relationships with other require support to ensure their to Community Advice Offices and focus our support on Offices service providers. sustainability. addressing legal services needs of cleints. B) Acquire meaningful insight and input to the organisation’s ii) Legal representation support ii) Litigation support and specialist legal advice support strategic direction. required for clients whose matters made available through our programme which was Report on Performance require litigation. amended to allow Community Advice Offices to call on A) Legal Aid SA Local Offices linked to 145 Community Advice iii) Support required when expertise us when they need assistance. Offices through 1,422 visits to provide assistance and back up available at Community Advice iii) Access to our self-help modules support Paralegals at legal services. A total of 6,886 clients were seen and 914 new Office cannot address legal Community Advice Offices to assist clients with their files were opened. needs of their clients. legal needs. B) Our Asset Disposal Policy provides for the donation of usable iv) Policy on donation of usable assets to Community assets and equipment to Law Clinics and Community Advice Advice Offices implemented. Offices to assist them in carrying out their work for the indigent. v) Legal Aid SA on the Legislative Task Team appointed C) Community Advice Office access to all self-help modules to by the Minister to prepare legislation to recognise the provide support for the advice services they provide. Paralegal sector. 77 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 78 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Table 11: Engagement with Stakeholders (continued) Stakeholders with Engagement 11: Table SUSTAINABILITY REPORT Group Stakeholder Engagement Report on input received How issues were responded to 3. Professional Strategic Objectives i) Increasing the exposure of CAs i) Our Preadmission Training Programme was revised to Legal Bodies A) Effective interaction with professional bodies regarding to a variety of work. ensure that CAs are exposed to as wide a variety of professional regulatory matters concerning legal professionals. ii) Processing of payments of work as possible. B) Acquire meaningful insight and input to the organisation’s membership fees for our ii) Our CA Programme makes provision for CAs to strategic direction. practitioners. carry criminal as well as civil files to ensure practical C) Increase access to justice through pro bono agreements with iii) Efficient processing of contracts exposure to a variety of matters. private practitioners. of community service for our iii) Legal Aid SA implemented policy relating to payment Report on Performance CAs. of membership fees of practitioners. A) Legal Aid SA kept up to date with developments in the legal iv) The maximum number of iv) Improved processing of documentation for registration profession through continued interaction with legal professional Candidate Attorneys to a of community service. bodies. Principal. v) Information was disseminated through our newsletter B) The organisation is represented by a senior executive in the v) Implementation of our Quality to all Judicare practitioners on the performance of National Forum which has been established to give effect to the Monitoring Programme for such practitioners in file quality and court observation Legal Practice Act. Judicare practitioners. reviews. C) Legal Aid SA participated in 74 provincial Law Society vi) The representation by Legal vi) SOP developed to guide Legal Aid SA Local Offices meetings. Aid SA of more than one client where a conflict exists between two people, both D) Pro bono agreements concluded with all Law Societies and 5 where a conflict of interest seeking legal aid assistance. Bar Councils. exists. vii) Statistics on the number of pro bono instructions E) Input into development of relevant regulations for the Legal vii) Implementation of the Legal Aid issued have been shared. Practice Council. SA Act and Regulations which viii) Certificates have been issued to pro bono F) Legal Aid SA lawyers participated in all AGMs and meetings of contain the policy provisions practitioners to use as proof of delivery of pro bono the Law Societies, Black Lawyers Association (BLA), Nadel, South relating to rendering of legal aid. work to their professional bodies. African Women Lawyers Association (SAWLA). viii) The allocation of pro bono work ix) The second Legal Aid SA ProBono.Org Award was G) One Legal Aid SA Board member, a Provincial Executive and 3 to legal practitioners. awarded to a Judicare practitioner. Heads of Offices participate in the executive structures of the ix) Briefing patterns in Impact x) Comment and input provided on the Legal Practice Free State Law Society, the BLA and SAWLA. matters to address inequalities Act. H) Legal Aid SA Pro Bono Award in collaboration with ProBono.Org of the past. awarded to the legal practitioner that completed the most pro x) Encouraging General Council of bono hours. the Bar of South Africa members I) Implementation of a briefing policy for Impact matters that to register on the NT Central promotes gender and race empowerment for previously Supplier Database to ensure disadvantaged groups in the legal profession. ease of briefing in Impact and Corporate Legal matters. Table 11: Engagement with Stakeholders (continued) Stakeholders with Engagement 11: Table SUSTAINABILITY REPORT Group Stakeholder Engagement Report on input received How issues were responded to 4. Justice Strategic Objectives i) Practices that cause delays in i) All complaints/concerns raised at local case flow System A) An improved criminal justice system. the finalisation of cases. management committees investigated and addressed. Stakeholders B) To increase civil legal aid. ii) Reducing the number of RDs ii) Legal Aid SA compiles top 20 RD list per province for (criminal and C) Joint efforts aimed at improving case flows at courts. in custody, especially those in attention of respective PEEC. civil) D) Improved access to detainees. custody for greater than 2 years. iii) Legal Aid SA has implemented all protocols in as far E) Mitigate the service of serving civil process and executing court iii) Development of protocols to as it affects Legal Aid SA. orders. improve the functioning of the iv) Legal Aid SA ensures participation of senior F) Improved relationship with justice cluster stakeholders in order criminal justice system. managers at all local case flow meetings. to facilitate the provision of quality legal services as well as iv) Improving our relationship with v) Enhanced tracking and monitoring of children contribute to the efficient operation of the justice system as a justice cluster stakeholders to awaiting trial. whole. ensure improved communication vi) A divorce self-help package is available on our Report on Performance to address local challenges. website. A) Legal Aid SA is represented at all Justice System Stakeholder v) Providing assistance to litigants vii) The protocol with the Sheriff’s Board provides meetings, including participation in all local case flow seeking divorces with the guidelines on the processing and payment of Sheriffs management committees. assistance of Regional Court accounts as well as the lodgment of complaints. B) Legal Aid SA Local Offices hosted annual Justice Cluster Registrars. Forums. vi) Making qualifying practitioners C) Legal Aid SA participated in 74 legal fraternity meetings. available to act as D) Participated in the Criminal Justice System Review Committee Commissioners of the Small and contributed to development of a number of protocols to Claims Courts. improve efficiencies of the criminal justice system. vii) Non-payment of Sheriff E) Protocol entered into with the Sheriff’s Board and Sheriff’s accounts. Associations to limit the cost of service or process for indigent clients. F) Engagement with Sheriff’s Board and Deputy Minister of Justice to resolve procurement-related challenges in light of the establishment of a Central Supplier Database by the National Treasury. G) Legal Aid SA participated in the forum established to monitor the cross-border abduction of children in terms of the Hague Convention. H) Legal Aid SA participated in 192 joint projects to increase access to justice such as Wills Week, Access To Justice week, Women’s Month, 16 Days of Activism for no Violence against Women and Children, Youth Month, Human Rights Month. 79 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 80 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Table 11: Engagement with Stakeholders (continued) Stakeholders with Engagement 11: Table SUSTAINABILITY REPORT Group Stakeholder Engagement Report on input received How issues were responded to 5. Master’s Strategic Objectives i) Compliance with Administration i) SOP updated to provide for submitting L & D Accounts Office A) Linkage with Master’s Office to attend to estate matters on of Estates Act for Estates in estates exceeding section 18(3) limits. behalf of children. exceeding R250,000 (After ii) Trust Account Tracking Schedule updated to track Report on Performance 24/11/2014). estates exceeding section 18(3) limits. A) Engagements with Chief Master to respond to operational ii) Monies returned by Guardians iii) Updated the webpage to track reasons for matters challenges. Provincial engagements in place to resolve local Fund where relevant documents exceeding 12 month turnaround for payments. challenges. not received for all the iv) Engagement with Guardians Fund on required B) Memorandum of Understanding revised and amended. Beneficiaries. documents improved quality of submissions. C) 3,409 new children estates matters were taken on. iii) More efficient manner to finalise v) Incidence of monies being returned reduced as D) Payments to beneficiaries were effected in the amount of estates where immovable immediate action can be taken when documents approximately R42 million. property cannot be transferred outstanding. E) Engagements with Guardians Fund to facilitate efficient payment due to lack of funds in estates. vi) Engagement with Banking Association expected processes. iv) Delay in allocation of funds to to eliminate unknown deposits resulting in speedy F) Engagement with Banking Association of South Africa on beneficiaries when we cannot allocation to relevant estates. working relationship to better administer estates of minors. allocate deposit to a specific estate. B. 6. Ministry of Strategic Objectives i) The Ministry of Justice i) No issues raised by the Executive Authority. Legal Government Justice and A) Ensure best governance practice, King IV guidelines, and acknowledged the performance Aid SA was accountable and compliant with relevant (Executive Correctional compliance with PFMA and other statutory requirements. of Legal Aid SA and remarked legislation. Authority) Services Report on Performance that it was on track. Legal Aid SA ii) The organisation participated in all relevant and A) Accounting to the Department of Justice and Constitutional staff were commended. stakeholder meetings as required. Department Development, and Parliament on delivery of mandate done ii) Meetings with the Executive of Justice and timeously as required. Authority and other stakeholders Constitutional B) 1 Minister’s Briefing was held on 05 March 2018: Annual occurred as and when required. Development Performance Plan 2018-2019 7. National Strategic Objectives i) Legal Aid SA is seen as a i) Material compliance on PFMA and full compliance Treasury A) Ensure best governance practice and compliance with PFMA professional entity. Meetings and on other statutory requirements. Legal Aid SA did not and other statutory requirements. presentations on finance matters have a budget cut in 2017/18, however budget cuts for Report on Performance are always handled in a very subsequent years were announced for Legal Aid SA. A) Legal Aid SA attended 2 National Business Continuity proficient manner at all times. No ii) New circulars and NT guidelines introduced and Management workshops. additional funds allocated for the discussed at the forums and workshops were B) Legal Aid SA was part of National Treasury workshops and financial year under review due implemented by Legal Aid SA to ensure good forums on risk, Supply Chain Management, quarterly reports to financial constraints facing the governance and financial maturity. and alignment of budgets. country as a whole. iii) New accounting standards were applied when ii) Legal Aid SA seen as one of preparing the quarterly and Annual Financial the few entities with an excellent Statements. track record on Auditor-General’s independent audit opinions. iii) Training conducted on NT Annual Financial Statements consolidation templates and new Accounting Standards. Table 11: Engagement with Stakeholders (continued) Stakeholders with Engagement 11: Table SUSTAINABILITY REPORT Group Stakeholder Engagement Report on input received How issues were responded to 8. Government Strategic Objectives i) Department of Correctional i) Webpage implemented to put into effect the Departments A) To be responsive and have co-operative relationships with Services: Improving consultation consultation protocol with Department of Correctional (other) government departments. facilities and security for Legal Services. (National, B) Acquire meaningful insight and input to the organisation’s Aid SA practitioners: ii) Legal Aid SA representatives participated in joint provincial, strategic direction. ii) Department of Public Works: meetings as arranged by Department of Justice & local) C) Linkage with Department of Health for assistance of mental Planning requirements for Department of Public Works relating to the building of healthcare patients. building of High Courts at the new High Courts in Limpopo and Mpumalanga. Report on Performance Limpopo and Mpumalanga. iii) Participated in discussions between the DOJ and A) 694 poster displays and 824 outreach events were achieved at iii) Department of Health: Legal Department of Health on challenges common to key government service points, in partnership with government representation for mental departments. departments this financial year. This was executed by the healthcare patients. iv) Investigating how Legal Aid SA can assist parolees Communication Department. iv) Issue of assistance in parole using paralegals. B) Attendance of Bi-Annual Mental Healthcare seminar. matters v) The development of eLAA 2016 in an attempt to C) Participation in approximately 3,000 meetings with various v) Criminal Justice Cluster: enhance the already established integration point so government departments. Integration with the Criminal as to enable the consumption of the additional IJS D) Referral of mental healthcare clients for legal advice and Justice Cluster on Case information in the Criminal Justice Cluster Hub. representation where needed. Management. E) Participation in Criminal Justice Cluster and explore innovation opportunities from technological solutions to improve justice system in South Africa. Attendance of Integrated Justice System quarterly Board meetings every second month. 9. Judicial Strategic Objectives i) Participation by Legal Aid SA at i) Legal Aid SA ensures that senior Legal Aid SA Local Inspectorate A) Continuous linkages with Department of Correctional Services local JICS meetings. Office Managers attend the local JICS meetings as of Correc- for better access to detainees. ii) Complaints by inmates, in as far arranged so that all inmate concerns regarding the tional B) Partnership with JICS to increase access to legal aid for as it affects Legal Aid SA, are provision of legal aid can be addressed. Services detainees and inmates. discussed. ii) All inmates concerns regarding legal aid investigated (JICS) C) Joint initiatives with all Justice Crime Prevention and Security iii) Issue of unrepresented accused and addressed. Cluster stakeholders to reduce the number of remand detainees at correctional facilities. iii) Visits undertaken by Legal Aid SA Local Office in custody for periods exceeding 2 years. iv) Conclusion of an MOU between Paralegals to offer assistance to unrepresented Report on Performance Legal Aid SA and the JICC. accused. A) Continuous linkages with Department of Correctional Services iv) Draft MOU between Legal Aid SA and JICC finalised. for better access to detainees. B) Partnership with JICS to increase access to legal aid for detainees and inmates. C) Ongoing meetings with JICS and interactions with independent Correctional Centre Visitors (ICCVs) at Legal Aid SA Local Office level. D) Attendance at visitation committee meetings. E) Joint initiatives with all Justice Crime Prevention and Security Cluster stakeholders to reduce the number of remand detainees in custody for periods exceeding 2 years. 81 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 82 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Table 11: Engagement with Stakeholders (continued) Stakeholders with Engagement 11: Table SUSTAINABILITY REPORT Group Stakeholder Engagement Report on input received How issues were responded to 10. SAPS and Strategic Objectives i) Children held in holding cells at i) Legal Aid SA visits all holding cells where children Department A) Effective engagement with SAPS and Social Development to police stations. are held to ensure legal representation is provided. of Social ensure legal representation for children in criminal matters. ii) Probation Officer reports as Legal Aid SA also tracks all children held in custody in Develop- B) Improved linkages with the SAPS system for referral of matters well as assessments done on correctional facilities. ment relating to legal aid. children. ii) DSD and DCS stakeholders are continuously engaged (DSD) Report on Performance iii) Children used by adults to on the quality of reports prepared in children’s A) Legal Aid SA was part of 427 Case Flow Management commit crime. matters, both criminal and civil. Committees to improve linkages which includes representatives iv) Drug abuse and its impact on iii) Information is shared within Legal Aid SA on research from SAPS and Social Development. crime levels. studies on trends regarding children used by adults to B) Legal Aid SA Local Office personnel attended almost 1,589 v) Programmes offered by DSD for commit crime. case flow committee meetings. the rehabilitation of children. iv) Information shared within Legal Aid SA on research C) Legal Aid SA participated in all activities of the Intersectoral vi) The legal representation of conducted by DSD on the link between drug abuse Committee on Child Justice. children in preliminary enquiry and offending. D) Provinces participated in all Provincial Child Justice Fora. matters and in Child Justice v) Information given for the development of the National E) Integration of our legal administration system (Ad Infinitum) and Courts – details incuding their Policy Framework on Child Justice. the CAS system pursued as part of the IJS deliverables. ages as well as the type of vi)  Data provided on children represented in Preliminary F) Legal Aid SA partnership extends to other areas including offences they were charged with. Inquiries and in Child Justice Courts. outreach programmes, social mobilisation and rights-based awareness through branding at numerous SAPS police cells nationally. G) Information regarding children awaiting trial is communicated to Legal Aid SA Local Offices. H) Solid relationships are built to jointly co-ordinate efforts in dealing with child justice matters. 11. Parlia- Strategic Objectives i) The Portfolio Committee was i) Legal Aid SA responded to all Parliamentary mentary A) Reporting and accountability to the Executive Authority and appreciative of the work done by Questions raised. Portfolio statutory compliance maintained and improved. and the quality of the leadership Committee Report on Performance of Legal Aid SA. on Justice A) 1 Parliamentary Portfolio Committee Briefing was held in the and Consti- 2017-2018 financial year. Reporting done by Legal Aid SA tutional Management: Integrated Annual Report 2016-2017. Develop- ment C. Service 12. Co- Strategic Objectives i) Additional funding required to i) Funding to Co-operation Partners available and limited Providers operation A) Boost capacity and resources to deliver quality legal services/ extend services. to the allocated budget for co-operation agreements. Partners ensure increased access to justice. ii) Allocation of fully depreciated ii) Vehicles available for donation to Co-operation Report on Performance motor vehicles. Partners in terms of our disposal policy. A) Increased access to justice in civil matters, with specific legal iii) Clients assisted without delay. iii) Referral systems in place between Legal Aid SA focus or specific geographical areas. Local Offices and relevant Co-operation Partners to B) 11 Co-operation agreements in place. ensure that clients that Legal Aid SA cannot assist are C) A total of 6,330 new matters were taken on by the Co-operation assisted by a Co-operation Partner without delay. Partners. D) Effective referral system in place with Co-operation Partners in respect of specialist matters or in instances where a conflict of interest prevents Legal Aid SA from providing legal representation. Table 11: Engagement with Stakeholders (continued) Stakeholders with Engagement 11: Table SUSTAINABILITY REPORT Group Stakeholder Engagement Report on input received How issues were responded to 13. Judicare Strategic Objective i) Criteria for Judicare i) Accreditation criteria reviewed and refinements practi- A) Boost capacity and resources to deliver quality legal services/ accreditation. effected. tioners and ensure increased access to justice. ii) Judicare quality monitoring of ii) Court observation of Judicare practitioners by senior Agency B) Increase access to justice in rural-based courts that are case files as well as at court Legal Aid SA Local Office Managers rolled out. Agreements uneconomical to service from a Legal Aid SA Local Office. observations. iii) Details of our Quality Monitoring Programme shared Report on Performance iii) Account payment enquiries. with practitioners in their compulsory briefing session A) Implemented a webpage for the appointment of counsel in civil iv) Central Supplier Database with Legal Aid SA Local Office management. matters on a Judicare instruction where the Legal Aid SA Local registration requirements. iv) Judicare newsletters contained articles on Office remains as the instructing attorneys. requirements for the efficient processing of Judicare B) Bi-annual newsletter published for Judicare practitioners. practitioner accounts. C) All Legal Aid SA Local Offices held Judicare practitioner v) Webpage introduced for reporting progress on all briefings sessions to discuss all issues affecting Judicare Judicare matters. practitioners. vi) Update on NT regulations on tax clearance certificates D) Individual communications sent to Judicare practitioners to and payment of suppliers; including registration on NT highlight changes in policy. Central Supplier Database. E) All Agency Agreements renewed and new proposed sites vii) New Agency Agreement practitioners inducted and advertised. agreements finalised. 14. Other Strategic Objective i) Suppliers requested Legal Aid i) Held tender briefing meetings, where applicable, to Suppliers A) Improved relations and supplier co-operation. SA to clarify SCM requirements clarify SCM requirements. B) Promote better understanding of Legal Aid SA’s procurement for tenders and requested ii) Suppliers informed of the cut-off dates for submission policies and procedures. assistance with CSD registration. of accounts to be processed before December Report on Performance ii) Suppliers requested to be closure. A) Regular updates with regards to Supply Chain Management informed timeously about Legal iii) Suppliers were assisted with registration on NT CSD. (SCM) matters and guidelines sent out to suppliers through Aid SA’s December closure and newsletters, SMS and emails. cut-off dates for submission of B) Tender briefings and publishing of tender results on website. accounts for payment purposes. C) Prospective suppliers advised to register on NT Central Supplier Database (CSD). 83 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 84 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Table 11: Engagement with Stakeholders (continued) Stakeholders with Engagement 11: Table SUSTAINABILITY REPORT Group Stakeholder Engagement Report on input received How issues were responded to D. Internal 15. Employees Strategic Objective i) The most significant revisions to i) The Strategic Plan 2015-2020: Review 2018-2019 Public A) Ongoing dialogue between Legal Aid SA employees and the Strategic Plan 2015-2020: was approved by the Board and submitted to the management at all levels. Review 2018-2019 related to Executive Authority. It was tabled in Parliament on B) Consult with internal stakeholders to obtain input on Legal Aid financial sustainability as a result 09 March 2018, together with the Legal Aid SA Annual SA Strategic Plan 2015-2020: Review 2018-2019. of the budget shortfall and the Performance Plan 2018/19. Report on Performance adverse impacts thereof. ii) Suggestions and recommendations received through A) Strategic Plan 2015-2020: Review 2018-2019 considered by Internal Communication and Brand Employee Surveys. Executives. iii) Strengthened focus on both social media and internal B) Strategic Plan and strategic shifts discussed with management communication, including increase in the frequency at Leadership Summits. of information sharing on our social media platforms; C) Management discussion on Strategic Plan as part of introduction of brand uniformity document, i.e. the roll Leadership Business Priorities Conversation Programme. out of the revised corporate colours in terms of office D) Employee Wellness and People Development Programmes branding, signage and email signature. implemented during the year. E) Values-based Legal Aid SA Organisational Culture Programme implemented including diversity. F) The Social and Ethics Programme implemented. G) Monthly staff meetings including quarterly forums. H) Issued weekly online newsletters (55), including Good News Alerts. I) Internal events on human rights and other special days implemented (46) for employees, including annual and mid-year Achiever Awards ceremonies. J) Internal Communication and Brand Employee surveys conducted. Table 11: Engagement with Stakeholders (continued) Stakeholders with Engagement 11: Table SUSTAINABILITY REPORT Group Stakeholder Engagement Report on input received How issues were responded to E. External 16. Clients and Strategic Objective i) Complaints on different legal i) Complaints referred to National Operations and Call Public potential A) Increased awareness and usage of Legal Aid SA services. matters; many received on social Centre for consultation, resolution and register. Client/ Report on Performance media and the general Legal Aid ii) Social Media Marketing Strategy drafting has public (LSM A) New advertising campaigns such as Rank TV, mall walkway SA email address. commenced. 1-5) billboards and broadcast news clocks and Live Reads were ii) There is a need to draw up a iii) Brand roll out to rebrand Legal Aid SA Local Offices introduced. Social Media Marketing Strategy and Satellite Offices, in order to better familiarise the B) 6-month call-to-action marketing campaigns for TV and Radio in order to clearly plot the way public with our revised brand. as well as themed print media campaigns. forward for these platforms as iv) Visual advertising mediums including Rank TV, mall C) Branded marketing materials promoting Legal Aid SA services, tools to build brand awareness walkway billboards, broadcast news clocks and social with emphasis on the Legal Aid Advice Line and the new entry, and client engagement. media used to boost awareness of the revised brand. Please Call Me service. iii) Better awareness needed of the D) 1,536 community events held at government key service revised brand. delivery points. E) Proactive positioning of Legal Aid SA brand in the media through lobbying for broadcast and print features. F) Central email platform for external publics renewed and actively monitored. G) Legal commentaries and features for the 16 Days of Activism campaign in lifestyle magazines. H) 25 service exhibitions with public and civil stakeholders. I) Social media development and growth in order to increase brand awareness and client engagement. The primary social media platforms are Facebook and Twitter; these are used to communicate with clients. J) National Brand Perception Study conducted and showed an increase of 6% in awareness levels from 60% in 2017 to 66% in 2018. There is an 8% increase in those that would recommend others to Legal Aid SA; 81% in 2018 from 73% in 2017.

17. Community- Strategic Objective i) Funding/support of partnership i) No funding available so programmes are supported based A) Improved linkages to increase awareness of legal aid services programmes at community level. through the provision of legal advice and promotional organi- as well as referral of clients to Legal Aid SA. items. sations Report on Performance (CBOs, A) Stakeholders invited to be part of the local and provincial FBOs) stakeholder forums. 85 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 86 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Table 11: Engagement with Stakeholders (continued) Stakeholders with Engagement 11: Table SUSTAINABILITY REPORT Group Stakeholder Engagement Report on input received How issues were responded to F. Advocacy 18. Strategic Objectives i) SALRC required information i) Shared reports and experiences on the mediation pilot Groups Commissions A) To network with Commissions in safeguarding the rights of regarding mediation pilot project project and use of interns pilot with the SALRC. and Chapter 9 vulnerable persons. Legal Aid SA conducted as well ii) Conducted a workshop with SALRC team on the institutions B) Ensure effective referral systems of clients with legal as the use of interns to deliver services provided by Legal Aid SA, our national representation needs to Legal Aid SA. legal services. footprint and the programmes in place to deliver the

C) Co-branding initiatives/human rights awareness campaigns. ii) SALRC required information on services we render. Report on Performance services and operations of Legal iii) Participated in workshop with SALRC on developing A) Legal Aid SA maintained partnerships with Commissions and Aid SA to better understand how rules for mediation. other Chapter 9 institutions. we can work together. iv) Discussed a referral system and procedure with CRL B) Legal Aid SA engaged with the Commission on Cultural, iii) CRL Commission required Commission and CGE. Religious and Linguistic Rights (CRL Commission) with regard information on how people v) Discussed referral process with Public Protector and to providing legal representation to people referred by them. access legal aid in order to allocated a Public Relations Liaison to facilitate the C) Legal Aid SA participated in the process to develop mediation enforce their rights. receipt of complaints, distribution to relevant internal rules steered by the South African Law Reform Commission iv) CGE required information on person and to follow up on finalisation of complaint to (SALRC). an effective referral system at a ensure response to complainant. D) Legal Aid SA participated in a consultative forum of the Provincial and Local Office level. Commission of Gender Equality (CGE) on improving access to v) Public Protector requires services to the public. information on referral of E) Public information sharing with relevant institutions through complaints and liaison for follow co-partnerships on access to justice and awareness on up and finalisation of complaints constitutional rights. referred by them to Legal Aid SA. F) Legal Aid SA engaged with the South African Human Rights Commission and the Public Protector on the manner in which they can process complaints received at their various offices. 19. Non-govern- Strategic Objectives i) Teddy Bear Foundation’s lack of i) A meeting was organised with Legal Aid SA Local mental A) To strengthen partnerships. national footprint hindered the Offices in close proximity to Teddy Bear Clinics for a organi- B) To ensure effective referral systems of clients with legal chances of a structured service co-branding initiative. sations representation needs to Legal Aid SA. level agreement. and lobby Report on Performance groups A) Co-branding initiatives/human rights campaigns. B) Relationship established with the Teddy Bear Foundation to strengthen referral system. C) Memorandum of Understanding between Legal Aid SA and Childline South Africa being drafted to create formal organisational recognition between the parties to enhance the contribution made to effective training and the provision of access to justice to children. D) Legal Aid SA was part of 260 meetings with NGOs the South African National Council on Alcoholism and Drug Dependence, National Institute Community Development and Management, and Teddy Bear Foundation to provide education and information on legal rights and obligations. Table 11: Engagement with Stakeholders (continued) Stakeholders with Engagement 11: Table SUSTAINABILITY REPORT Group Stakeholder Engagement Report on input received How issues were responded to G. Inter- 20. African/ Strategic Objective I) Legal aid bodies seek to i) Knowledge/information sharing with other legal aid national Interna- A) Foster relationships that will result in partnerships to strengthen understand the development and bodies is based on the specific requirements of each legal tional legal legal aid internationally. management of a sustainable visiting delegation. bodies aid bodies Report on Performance legal aid system with particular ii) The promotion of Legal Aid SA outside of South Africa A) Legal Aid SA hosted ILAG Conference 2017 in June 2017 with reference to: remains a key ongoing activity. 13 African countries attending this conference for the first time. i) Legislation and Policy; iii) Successful hosting of ILAG Conference 2017 ensured B)  5 delegations were hosted in this financial year. ii) Governance Structures; the sharing of information on legal aid systems and C) Extended study tour by a delegation from Fiji to assist in the iii) Delivery Systems including the emerging risks relating to the sustainability of legal development of their legal aid system and the Legal Aid SA quality management; aid services. Eastern Cape Provincial Executive allocated as their Legal Aid iv) Support systems/structures, e.g. iv) Legal Aid SA and other legal aid entities on the SA contact. Information Systems and Human continent working towards establishing an Africa E) Legal Aid SA attended and contributed to the African Centre for Resources. Legal Aid Forum. Excellence Access to Justice Continental Conference held in Kigali, Rwanda in August 2017. F) Legal Aid SA Chairperson visited Botswana and contributed on the use of Paralegals. G) Legal Aid SA visited China to present on the quality monitoring and intervention programmes. H) Legal Aid SA KwaZulu-Natal Provincial Executive visited Sierra Leone as part of the ongoing reciprocal mentoring programme implemented by Legal Aid SA to facilitate knowledge sharing. H. Edu- 21. Tertiary Strategic Objective i) Legal Aid SA is mostly the i) Complaints with regard to Candidate Attorney cational Institutions A) Position Legal Aid SA as an employer of choice to potential preferred organisation that recruitment were referred to Legal Aid SA Provincial Institutions and Schools Candidate Attorneys. students want to do their Articles Offices for further clarification and resolution. B) Educate learners about their rights and responsibilities at of Clerkship with. schools/brand awareness. ii) The students enquired about the C) Ensure that students understand the organisation’s Employment recruitment process to become Value Proposition. Candidate Attorneys. Report on Performance A) 24 University outreach programmes were conducted and the total number of students that participated was 2,860. B) 2,987 Candidate Attorney applications were received while 305 were placed. I. Media 22. National Strategic Objective i) Most reporters/journalists still i) Instead of individual reminders to reporters/ Print, A) Improved share of voice for Legal Aid SA in the media. referring to Legal Aid Board jourmalists, editors were engaged to address their Broadcast, B) Position thought leadership within Legal Aid SA. name. respective staff on the correct naming convention. Online, Report on Performance ii)  Management raised concerns ii) Memorandums of Understanding were concluded Community A) 103 media networking sessions focusing more on executive with community media with a number of community media to formalise the and news editors and producers. partnerships not being fomalised. partnerships. Regional B) 35 self-written media pieces including press releases and Board iii) There is a need to draw up a iii) Social media remains a tool to increase brand Media opinion pieces issued and some published in major national Social Media Marketing Strategy awareness and strengthen public engagement. and regional media outlets. to plot the way forward for the use As such, the Social Media Marketing Strategy was C) 159 broadcast interviews by senior legal practitioners of these media platforms. researched, with drafting commencing. The document discussing the mandate of Legal Aid SA, clarifying legal issues will be finalised in the 18/19 FY. and other topics. D) 69 media queries responded to timeously. E) Social media development and growth; Facebook grew by 3,523 followers and Twitter by 988 followers. Instagram, YouTube and LinkedIn were launched during the financial year. 87 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 88 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 context ofbudgetreductions over andabovemaintaining and highlevelsofemployee Human Resources function, The keyprioritiessetforthe Value Proposition, ongoing Management Programmes, to thecostofemployment. engagement allwithin the competitive Employment leadership development included maintaininga the standard Talent HUMAN RESOURCES MANAGEMENT PART E: presenting allemployees withaTotal Rewards Statement for critical benefitssuch astheGroup Life Scheme and theEVPwasimplementedincluding highlighting marketing of thecostpressures, Employees. internal Inmitigation of of andtheneedtocap Compensation the budget shortfall the EVP came under significant pressure due to aspects of translated intotheEVP. During2017-2018,thefinancial best practice. This contemporary leading practice has been and development practices areinkeeping withinternational assurance that ourtalent management, leadership, culture thebenchmarkprovides choice whilst employer of position of consecutive year. entrenches This Legal AidSAinthe firmly thebenchmarkfor thesecond the Public Sectorsegmentof Employer for the9thconsecutive Leaderfor year and Industry in that Legal AidSouthAfricawasaccreditedasaTop practices. These werefound interventions tobecompetitive was reviewed inkeeping withpeoplemanagementbest During the2017-2018financial year, theorganisational EVP astimulating experience. andmeaningfulwork of employer, andshared, mutual responsibilityfor theprovision betweentheemployee and thus representsapartnership justice totheindigentandvulnerable. The Legal AidSAEVP South Africabrandandapproach toproviding accessto to theConstitution,organisational culture, theLegal Aid commitment by the employer from the employee of in terms Theemployment EVPestablishes offering. theexpectation presented asatotalrewardspackage intheLegal AidSA boththefinancialandnon-financial value articulates The Legal Aid South Africa Employment Value Proposition 2.1 employment. to thecostof budget reductions engagement all withinthecontext of employee developmentleadership andhighlevels of competitive Employment Value Proposition(EVP),ongoing Management Programmes, included maintaininga over andabove maintainingthestandardTalent The key prioritiessetfor theHumanResources function, 2. development targets. levels, trainingand lowturnover and the exceeding of management areasincluding sustaininghighrecruitment remainedstable inalltalentManagement performance In the2017-2018financial year, Human Resources 1. HUMAN RESOURCESMANAGEMENT THESE PRIORITIES UNDER REVIEWANDTHEIMPACT OF SET HRPRIORITIESFORTHEYEAR PUBLIC ENTITY OVERVIEW OFHRMATTERS AT THE EMPLOYMENT VALUE PROPOSITION MAINTAINING ACOMPETITIVE engagement within each business unit. employee areheldaccountable for Leaders levels of Legal AidSA. the values andorganisational cultureof needed attention. Allemployees remaincommittedto address andimprove theengagement dimensionswhich andteamsto withleaders towork Business Partners conducted. The findingswereusedtodirecttheHR business was unit and acrossallmanagementforums theclimate withineach assessmentof A quarterly 2.3 management inthenewfinancial year. andsuccession assist inmoredirectedleadership theirpotentialandperformance. This toolwill of terms Tool weremappedin wasintroduced,andallleaders period, the 9 Box TalentDuring the reporting Management business challenges. tocontribute solutionstocurrent empowered leaders facing theorganisation. These conversations have strategic issues ensure universal critical awareness of Business PriorityConversationsLeadership continued to focusing onleadingfor asustainable Legal AidSouthAfrica. Provincial Summitswereheldduringtheperiod Leadership competencies.education andtrainingincriticalleadership by continued in-house Programme wassupported During 2017-2018,theLegal AidSouthAfricaLeadership 2.2 period. during thereporting Aid SouthAfricahasbeenable toattract andretaintalent the period.The EVPremainedeffective inensuringthat Legal provides certainty amongst court-based stakeholders as amongst court-based provides certainty onaspecific day.cases requiredinaspecific court This model is that the same practitioner is able to take on all volume thepractitionerpercourt needs. The advantage of at scale, providing meetinghigh service requirements of the model isable toserve the practitionerpercourt (DistrictandRegional) In theMagistrate’s Courts based at courts. aimed at having dedicated Legal AidSApractitioners is modelwhich onapractitionerpercourt framework Legal AidSouthAfricabasesitsworkforce planning 3. MANAGING EMPLOYEE ENGAGEMENT LEADERSHIP DEVELOPMENT PROGRAMME WORKFORCE AND RECRUIT ASKILLEDANDCAPABLE AND KEYSTRATEGIES TO ATTRACT WORKFORCE PLANNINGFRAMEWORK 89 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 90 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 throughout theyear rate underreview witharecruitment The organisation remainedreasonably wellrecruited additional budget allocations fromtheNational treasury. any improvements inthisregard beingdependenton organisation strives toimprove coverage thecourt with coverage,above targeted court the isthecurrent coverageWhilst thepractitioner per court explained practitionerskillsandability.levels of tomatch each casewiththeappropriate the opportunity systemprovides thecentraldiary In theHighCourts, but achieved Regional Courts. Courts 95%coverage of District 86%coverageyear weachieved of ourtargetsof In the 2017-2018 financial Regional Courts. coverage of and≥93% DistrictCourts achieving ≥83%coverage of of Legal AidSA’s model hasatarget practitionerpercourt contributes positively toefficientcaseflowmanagement. provider isand theLegal AidSouthAfricaservice to who HUMAN RESOURCESMANAGEMENT fight for their rights against another party who hassignificantresources. fight for theirrightsagainst anotherparty protect aclient’s rights, especially aredestituteandneedto thoseclients who howLegal adivorce. AidSAwill This matter isan the finalisationexample of of Kpending and that thehusbandshouldmaintainbothdaughter andMrs K Mrs orderedthat thedaughtershallbeincareof order wasmadewhich this application. Legal AidSAwassuccessfulinthisapplication andaninterim was opposedandtheaffluenthusbandappointed SeniorCounseltooppose This application theminorchild aswellmaintenanceandfinancialsupport. of for aninterim orderregarding careandcontact brought anapplication tocourt approached theLegal AidSAVereenigingwhich LocalOffice, immediately shecanseeherdaughter. regarding when made unreasonable rules K Mrs her and provided accommodation. The husband kept the minor daughter and togoandhadnomoney. Khadnowhere Mrs Acquaintancestookpityon leave had just relocated their communal to a new city and home. The parties shewasdestituteafterheraffluenthusband madeher in asituation where family unitdynamicorcircumstance. Asurgeon’s wife, K,found herself Mrs aparticular Women oftenfindthemselves inavulnerable situation becauseof and best practice alignment. The support services platform platform services and best practice alignment. The support process improvement continuous modernisation, is oneof platform thesupport The workforce planningapproach of Legal AidSA’s thisdemand. capacitytoefficiently serve SA LocalOfficecoverage areatogetherwiththeabilityof demandinagiven Legal Aid onthebasisof is undertaken workforce planning In sofarascivillegal aidisconcerned, budget cutsinthenewfinancial year. thefurther thefinancial year inanticipation of of quarter below targetduetovacant postsbeingfrozen inthelast thefinancial year was asatThe theendof recruitment pressures.aligned to98%dueemergingbudgetary targetwassimilarly funded. Atthispoint,therecruitment budget toensure that all remaining posts were 100% withits approvedrealigned itsorganisational structure period,Legal AidSouthAfrica During thereporting 95%. of the targetedrecruitment 95.1%beingrecordedasat financial year endagainst of Values & Culture with Engagement Effectiveness Leadership & Management Outcomes Strategic to Contribution Indicators Performance Key follows: Each leader’s assessmentisweightedas performance for allmanagers. thesystem of development part forms andperformance changing organisational solutions. Inaddition,leadership beyondperformance agreeddeliverables andparadigm aspects aimedat stimulating innovation, exceptional also includesThe management framework performance andpolicy frameworks.with budgetary Business Planisholistically delivered complying whilst sothatteam approach theorganisation’s toperformance is critical, every employeeperformance has to ensure a Stated differently, each employee’s whilst individual andpolicies.in compliancewithorganisational rules must bedelivered which performance withinbudget and collective and individual performance elements of employeesto allpermanent andbecauseitcontains the inclusive managementpolicy applies performance integrated organisational performance. This isbecause has continued todeliver sustainable, holistic and The Legal AidSAPerformance ManagementFramework 4. providing accesstojustice. theindigentandvulnerable by in improving thelives of fulfilment, work-lifebalanceandsocialconsciousness financial rewards, professional of workforce bothinterms is appealing toour knowledge-baseda viable EVP which of Africa attraction andretentionstrategy istheoffering well withinacceptable norms. The key Legal AidSouth positions, recordedfor the2017-2018financial year is 6.04%,inrelation topermanent The turnover rate of aspertheorganisation’sservices mandate. qualitylegal of thedelivery of and value creation insupport reviewed annually to ensure greater efficiency, risk mitigation delivery. are departments BusinessprocessesinSupport to improve sustainability, efficiency andeffectiveness of continuously modelsinorder refinesanddevelops support HUMAN RESOURCESMANAGEMENT MANAGEMENT FRAMEWORK EMPLOYEE PERFORMANCE 10% 10% 20% 60% Values & Culture with Engagement Outcomes Strategic to Contribution healthy lifestyles was the main focus of theprogramme. healthy lifestyles wasthemainfocus of employees tomaintain awareness as well assupporting the year underreview, vicarioustraumacounsellingand theircriminalcases. During of exposed tointhecourse professionals to dealwithvicarioustraumathey areoften assistinglegal of has continued toreaprewardsinterms anin-houseclinical psychologist The employmentservice. of awareness programmes andanindependentcounselling health The Employee Wellness of Programmetooktheform 5. globally duetobudget reductions. bonuses payablethe performance wasreducedby 25% period,thefinancialquantumof During thereporting management process. and bringgreater efficiency totheperformance conversations performance order to improve the quality of improved technology applications wereimplementedin Africa’s stated outcomes. Duringtheyear underreview, Legal AidSouth contributes tothesustainable realisation of management framework As such, the performance Indicators Performance Key is weightedasfollows: Each non-managementemployee’s assessment performance Parastatal andTertiary InstitutionsUnion(SAPTU). Aid SouthAfricarecognisedtradeunion,theAfrican A productive relationship wasmaintainedwiththeLegal and practicesagainst theTop Employer standards. continuously benchmarked itshumanresourcespolicies in peoplemanagementpractice, theorganisation has In keeping withitscommitmenttocontinuous improvement ninth consecutive year during2017-2018. proud that itreceived Top Employers accreditation for the practices against theTop Employers standardandis Legal AidSA hasbenchmarked itshumanresources 6. EMPLOYEE WELLNESSPROGRAMME CHALLENGES, FUTUREGOALS POLICY DEVELOPMENTS: HIGHLIGHTS, 10% 20% 70% 91 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 92 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Table 12: Personnel Cost by Business Unit Business by Cost Personnel 12: Table 7. have beenidentifiedaspriorities for the year ahead. engagement withinthefinancially constrainedenvironment employeeimproving resilience, agilityand thelevels of Continuing tocreateenvironment ahumanistic work and environment facedby Legal AidSA. inthefinanciallylikely constrained tobecomenecessary rationalisation is by thebudget cuts. Inaddition,staff any negative impactstoemployee engagement caused theEVPtomitigate leverage thenon-financialaspectsof employment. Akey focus intheyear aheadwillbeto outlook indicates acontinuous reductioninthecostof period,thefiscal In forecasting thenewreporting HUMAN RESOURCESMANAGEMENT Directorate/Business Unit Legal AidSANationalOffice & BS) theCEO(includes COO Office of Board Members Communication Internal Audit Internal Human Resources Finance (includes PPU&Creditors) Information Systems Information National Operations Legal Development Services Eastern CapeProvinceEastern Legal Aid SA Aliwal North LOLegal AidSAAliwalNorth Legal Aid SA Butterworth LOLegal AidSAButterworth Legal AidSAEastLondonLO Provincial Office Cape Legal AidSAEastern Legal Aid SA Graaff-Reinet LOLegal AidSAGraaff-Reinet Legal AidSAGrahamstownLO LO Legal AidSAKingWilliams Town Legal Aid SA Port ElizabethLOLegal AidSAPort Legal AidSAQueenstownLO Legal AidSAUitenhageLO Legal AidSAMthatha LO HUMAN RESOURCES OVERSIGHT STATISTICS Total Expenditure R302,163,632 R239,270,023 for theentity R13,110,251 R19,851,092 R60,951,201 R77,625,638 R66,670,665 R21,376,538 R33,745,741 R13,555,382 R19,624,998 R10,144,825 R13,427,409 R21,086,005 R24,080,267 R51,386,248 R21,510,124 R12,927,621 R41,551,338 R8,832,506 R9,975,806 R0 R221,420,523 R124,322,238 Justice.” values and rights enshrined in the Constitution.” the in enshrined rights and values For Voice. Your confidence. and integrity with clients our CULTURE STATEMENT “Leading with integrity, inspiring excellence and promoting promoting and excellence inspiring integrity, with “Leading LEADERSHIP STATEMENT serving rights, legal of champion SA... Aid Legal “Proudly R19,221,845 R10,741,477 R29,349,110 R18,482,198 R22,803,279 R12,402,180 R18,580,327 R12,569,967 R19,183,050 R22,437,892 R50,176,534 R20,656,387 R11,761,484 R37,874,809 Expenditure R8,164,882 R5,357,946 R9,733,924 R9,019,153 R6,758,740 Personnel R467,572 Personnel % of total % of exp. asa 92% 41% 97% 18% 38% 28% 46% 68% 90% 91% 95% 67% 94% 91% 93% 98% 96% 91% 91% exp. employees No. of No. of 233 499 102 104 31 31 10 13 30 20 68 31 16 39 19 37 44 22 41 46 44 6 9 R6,307,498 R5,215,132 R2,449,915 personnel personnel employee R412,149 R640,728 R537,073 R431,604 R596,199 R608,370 R584,699 R474,692 R335,194 R422,280 R750,971 R571,362 R467,879 R487,780 R491,927 R469,463 R379,403 R364,181 cost per Average R46,757 Table 12: Personnel Cost by Business Unit (continued) Unit Business by Cost Personnel 12: Table HUMAN RESOURCESMANAGEMENT Directorate/Business Unit Free State/North WestFree Province State/North Legal AidSABethlehemLO Legal AidSABloemfontein LO Legal AidSABotshabeloLO West Provincial Office Legal AidSAFree State/North Legal Aid SA Klerksdorp LOLegal AidSAKlerksdorp Legal AidSAKroonstadLO Legal AidSALichtenburg LO Legal AidSAMafikeng LO Legal AidSAPhuthaditjhabaLO Legal AidSAPotchefstroom LO Legal AidSARustenburg LO Legal AidSAVryburg LO Legal AidSAWelkom LO Gauteng Province Legal AidSAAlexandra LO Legal AidSABenoniLO Legal AidSAGa-RankuwaLO Office Legal AidSAGautengProvincial Legal Aid SA Germiston LOLegal AidSAGermiston Legal AidSAJohannesburg LO Legal Aid SA Krugersdorp LOLegal AidSAKrugersdorp Legal AidSAPretoriaLO Legal AidSASoshanguve LO Legal AidSASowetoLO Legal AidSATembisa LO Legal AidSAVereeniging LO Total Expenditure R200,302,861 R292,503,195 for theentity R15,632,504 R38,634,631 R12,016,494 R10,308,572 R15,832,513 R17,382,084 R12,534,367 R15,347,597 R14,729,726 R21,251,715 R15,991,438 R26,430,704 R20,136,004 R16,522,234 R14,895,385 R53,222,568 R20,145,237 R44,303,998 R12,640,748 R28,822,239 R13,332,259 R26,060,381 R9,658,221 R9,650,422 R7,324,015 R181,152,200 R264,295,263 R13,789,983 R36,536,493 R10,931,735 R14,904,336 R15,285,411 R11,044,102 R14,272,839 R13,795,946 R20,225,970 R15,020,902 R24,873,818 R19,013,417 R13,447,819 R47,936,899 R19,947,021 R40,668,944 R12,058,795 R27,409,758 R12,118,891 R24,312,751 Expenditure R6,241,609 R8,943,356 R8,750,812 R6,429,608 R7,486,248 Personnel Personnel % of total % of exp. asa 88% 95% 91% 61% 94% 93% 91% 88% 88% 93% 94% 88% 95% 94% 94% 94% 45% 90% 90% 99% 92% 95% 95% 91% 93% exp. employees No. of No. of 442 646 107 34 78 29 10 33 20 24 40 32 36 34 17 55 41 67 47 12 46 49 86 32 64 37 58 R5,414,005 R4,938,176 personnel personnel employee R405,588 R468,417 R376,956 R624,161 R451,647 R447,168 R364,617 R382,135 R345,128 R396,468 R405,763 R378,212 R367,745 R366,363 R371,251 R404,541 R623,854 R292,344 R448,008 R407,082 R472,895 R376,837 R428,277 R327,538 R419,185 cost per Average 93 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 94 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Table 12: Personnel Cost by Business Unit (continued) Unit Business by Cost Personnel 12: Table HUMAN RESOURCESMANAGEMENT Directorate/Business Unit KwaZulu-Natal Province Legal AidSADurbanLO Legal AidSAEmpangeniLO Provincial Office Legal AidSAKwaZulu-Natal Legal AidSALadysmithLO Legal AidSANewcastleLO Legal Aid SA Pietermaritzburg LOLegal AidSAPietermaritzburg Legal AidSAPinetownLO Legal Aid SA Port ShepstoneLOLegal AidSAPort Legal AidSAUmlaziLO Legal AidSAVerulam LO Legal AidSAVryheid LO Limpopo/Mpumalanga Province Legal Aid SA Ermelo LOLegal AidSAErmelo Mpumalanga Provincial Office Legal AidSALimpopo/ Legal AidSAMakhadoLO Legal AidSAMiddelburg LO Legal AidSAModimolleLO Legal Aid SA Nelspruit LOLegal AidSANelspruit Legal AidSAPolokwane LO Legal AidSAThohoyandou LO Legal AidSATzaneen LO Legal AidSAWitbank LO Total Expenditure R237,717,950 R191,496,699 for theentity R46,152,663 R25,028,950 R12,142,190 R12,609,666 R35,078,125 R16,616,335 R21,015,483 R19,277,042 R25,525,291 R14,354,860 R17,368,945 R12,036,164 R12,283,851 R18,913,605 R10,350,767 R32,704,063 R32,892,266 R14,080,386 R20,086,100 R20,780,552 R9,917,345 R216,690,957 R170,690,968 R41,108,804 R22,931,072 R10,412,763 R11,227,798 R32,593,609 R15,321,738 R18,994,663 R18,565,959 R25,130,841 R13,175,578 R16,018,641 R10,708,370 R16,936,154 R29,696,348 R31,419,850 R13,546,067 R18,849,440 R17,996,749 Expenditure R7,228,133 R6,176,175 R9,343,174 Personnel Personnel % of total % of exp. asa 89% 92% 73% 86% 89% 93% 92% 90% 96% 98% 92% 92% 51% 87% 90% 90% 91% 96% 96% 94% 87% exp. employees No. of No. of 562 425 90 63 11 29 32 85 48 51 47 70 36 37 10 30 41 27 74 74 36 42 54 R4,382,904 R4,150,863 personnel personnel employee R456,764 R363,985 R657,103 R359,061 R350,869 R383,454 R319,203 R372,444 R395,020 R359,012 R365,988 R432,936 R617,617 R356,946 R413,077 R346,043 R401,302 R424,593 R376,280 R448,796 R333,273 cost per Average Table 12: Personnel Cost by Business Unit (continued) Unit Business by Cost Personnel 12: Table HUMAN RESOURCESMANAGEMENT Directorate/Business Unit Province Cape/WesternCape Northern Legal AidSAAthloneLO Legal AidSABellvilleLO Legal AidSACaledonLO Legal AidSACapeTown LO Legal AidSAColesburg LO Legal AidSAGeorgeLO Legal AidSAKimberleyLO Legal Aid SA Malmesbury LOLegal AidSAMalmesbury Legal AidSAStellenbosch LO Legal AidSAUpingtonLO Legal AidSAVredendal LO Western CapeProvincialWestern Office Cape/ Legal AidSANorthern Legal AidSAWorcester LO imposed unless it has applied for amendment of thecharge. imposed unlessithas appliedfor amendmentof (minimum sentence),theState cannot arguethat themaximum penaltybe the lesser sentence read with the provisions of the accused with an offence theState charges theMinimum SentencingActinthat if the provisions of clarified thelegal positionregarding theapplication of Constitutional Court isthat the importance life imprisonment.Of imprisonmentto15years’ of upheldtheappealreducingsentence dismissed. The ConstitutionalCourt theappeal was Appeal where of totheSupremeCourt was taken further The appeal was dismissed. It Gauteng High Court. on appeal in the North was legally representedby counselfromLegal AidSA,arguedthematter SvNdlovu theappellant where life imprisonment.The caseof sentence of imposedthemaximum but 15years thetrialcourt with aminimum sentenceof the accused was charged with an offence Sentencing Act) in cases where theCriminalLaw AmendmentAct(Minimum theprovisions of applicability of In thepastyear, clarified thelegal positioninthe theConstitutionalCourt Total Expenditure 1,744,687,768 R281,233,408 for theentity R41,823,594 R24,002,887 R12,970,414 R37,956,821 R11,198,216 R31,434,577 R29,760,571 R11,434,943 R25,616,389 R17,001,220 R12,154,939 R12,506,556 R13,372,281 1,434,444,423 R255,872,275 R40,866,892 R22,916,867 R11,426,435 R34,754,060 R10,025,071 R30,186,433 R26,859,593 R10,436,428 R23,310,772 R15,015,308 R10,646,140 R12,497,607 Expenditure R6,930,668 Personnel Personnel % of total % of exp. asa 98% 95% 88% 92% 90% 96% 90% 91% 91% 88% 88% 55% 93% 82% exp. employees No. of No. of 3,401 594 97 61 22 74 22 57 63 31 64 40 25 10 28 36,247,749 R5,839,170 personnel personnel employee R421,308 R375,686 R519,383 R469,649 R455,685 R529,587 R426,343 R336,659 R364,231 R375,383 R425,846 R693,067 R446,343 cost per Average 95 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 96 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Table 15: Training Costs Training 15: Table HUMAN RESOURCESMANAGEMENT Table 14: Performance Rewards Rewards Performance 14: Table Band Salary by Cost Personnel 13: Table Legal AidSAEastLondonLO LOLegal AidSAButterworth LOLegal AidSAAliwalNorth CapeProvinceEastern Legal Development Services National Operations Systems Information Finance (includes PPU&Creditors) Communication Human Resources Audit Internal BS) theCEO(includes COO & Office of Legal AidSANational Office Directorate/Business Unit Office CapeProvincialLegal AidSAEastern Total Semi-skilled Skilled Professional Qualified Senior Management Top Management Band Salary Note: Level Total Semi-skilled Skilled Professional Qualified Senior Management Top Management Excluding Board members Board Excluding R1,433,908,605 R1,003,417,075 Performance Rewards R185,139,501 R122,805,484 R95,760,965 R26,785,581 Expenditure R221,420,523 R123,854,666 R18,580,327 R12,402,180 R22,803,280 R18,482,198 R29,349,111 R10,741,478 R19,221,845 Personnel Expenditure R9,019,153 R9,733,925 R5,357,947 R8,164,883 R6,758,740 Personnel R56,757,781 R39,707,194 R3,433,815 R3,293,685 R7,596,836 R2,726,251 % of personnel personnel % of personnel cost personnel Expenditure R2,188,093 exp. tototal R701,261 R495,849 R347,323 R487,709 R17,805 R36,012 R1,2444 R90,019 Training Personnel Expenditure R8,206 R2,895 R5,814 R2,189 100% 13% 70% R0 7% 2% 8% R1,433,908,605 R1,003,417,075 R185,139,501 R122,805,484 R95,760,965 R26,785,581 Expenditure Personnel No. of employees No. of as a % of as a%of Training 0.09% 0.03% 0.07% 0.00% 2.68% 0.01% 3.23% 0.10% 0.29% 5.46% 0.47% 7.22% Cost 1,161 1,525 3,286 employees % of performance rewards performance % of 480 103 17 trained No. of No. of to total personnel cost to totalpersonnel 733 479 922 421 15 37 33 30 84 24 Average personnel cost peremployee 3 4 5 7 per employee training cost R1,575,622 R1,192,286 R436,369 R199,502 R159,466 R657,978 R69,673 Average R1,454 R1,091 R1,035 R4,135 R3,751 R1,349 R965 R547 R481 10% R73 2% 6% 4% 4% 4% R0 Table 15: Training costs (continued) costs Training 15: Table HUMAN RESOURCESMANAGEMENT Legal Aid SA Graaff-Reinet LOLegal AidSAGraaff-Reinet Directorate/Business Unit Legal AidSAGrahamstownLO Legal AidSAKingWilliams Town LO Legal Aid SA Port ElizabethLOLegal AidSAPort Legal AidSAQueenstownLO Legal AidSAUitenhageLO Legal AidSAMthatha LO Legal AidSABethlehemLO WestFree Province State/North Legal AidSABloemfontein LO Legal AidSABotshabeloLO Legal Aid SA Klerksdorp LOLegal AidSAKlerksdorp Provincial Office Legal AidSAFree West State/North Legal AidSAMafikeng LO Legal AidSALichtenburg LO Legal AidSAKroonstadLO Legal AidSAPhuthaditjhabaLO Legal AidSAPotchefstroom LO Legal AidSARustenburg LO Legal AidSAWelkom LO Legal AidSAVryburg LO Legal AidSABenoniLO Legal AidSAAlexandra LO Gauteng Province Legal AidSAGa-RankuwaLO LOLegal AidSAGermiston Office Legal AidSAGautengProvincial Legal AidSAJohannesburg LO Legal Aid SA Krugersdorp LOLegal AidSAKrugersdorp Legal AidSAPretoriaLO Legal AidSAVereeniging LO Legal AidSASowetoLO Legal AidSADurbanLO KwaZulu-Natal Province Legal AidSATembisa LO Legal AidSASoshanguve LO R181,152,200 R264,295,263 R216,690,957 R12,569,967 R19,183,050 R22,437,892 R50,176,534 R20,656,387 R11,761,484 R37,874,809 R13,789,983 R36,536,493 R10,931,735 R14,904,336 R15,285,411 R11,044,102 R14,272,839 R13,795,946 R20,225,970 R24,873,818 R15,020,902 R19,013,417 R13,447,819 R47,936,899 R19,947,021 R40,668,944 R24,312,751 R27,409,758 R41,108,804 R12,118,891 R12,058,795 Expenditure R6,241,609 R8,750,812 R8,943,356 R6,429,608 R7,486,248 Personnel Expenditure R1,074,388 R475,555 R498,977 R974,330 R429,676 R23,084 R17,395 R23,012 R65,223 R10,125 R25,600 R14,350 R11,100 R12,029 R10,736 Training R7,762 R9,820 R5,233 R7,150 R5,875 R2,075 R2,075 R4,725 R9,314 R4,419 R7,400 R6,950 R9,750 R6,500 R6,500 R0 R0 R0 R0 R0 R0 Expenditure Personnel as a % of as a%of Training 15.61% 0.06% 0.12% 0.04% 0.03% 0.11% 0.04% 0.17% 0.05% 0.02% 0.02% 0.07% 0.02% 0.05% 0.17% 0.08% 0.03% 0.10% 0.12% 0.03% 0.00% 0.04% 0.00% 5.74% 0.06% 0.02% 0.03% 0.00% 0.03% 0.00% 0.00% 0.00% 0.03% Cost employees trained No. of No. of 237 376 505 473 21 37 36 85 32 28 90 24 49 14 61 25 20 14 29 23 26 29 11 51 41 28 36 10 39 27 20 20 21 46 15 11 per employee training cost R15,973 Average R1,813 R370 R624 R273 R205 R719 R187 R725 R298 R120 R148 R405 R104 R338 R883 R405 R170 R495 R673 R136 R271 R334 R250 R241 R325 R233 R0 R0 R0 R0 R0 R0 97 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 98 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018

Table 15: Training Costs (continued) Costs Training 15: Table HUMAN RESOURCESMANAGEMENT Excluding Board members members Board Excluding Note: Legal AidSAEmpangeniLO Directorate/Business Unit Legal AidSALadysmithLO Provincial Office Legal AidSAKwaZulu-Natal Legal AidSANewcastleLO Legal AidSAPinetownLO LOLegal AidSAPietermaritzburg Legal Aid SA Port ShepstoneLOLegal AidSAPort Legal AidSAUmlaziLO Legal AidSAVerulam LO Legal AidSAVryheid LO Legal Aid SA Ermelo LOLegal AidSAErmelo Limpopo/Mpumalanga Province Legal AidSAWitbank LO Legal AidSATzaneen LO Legal AidSAThohoyandou LO Legal AidSAPolokwane LO LOLegal AidSANelspruit Legal AidSAMiddelburg LO Legal AidSAMakhadoLO Provincial Office Legal AidSALimpopo/Mpumalanga Legal AidSAAthloneLO Cape/WesternCapeProvince Northern Legal AidSAModimolleLO Legal AidSABellvilleLO Legal AidSACapeTown LO Legal AidSACaledonLO Legal AidSAGeorgeLO Legal AidSAColesburg LO Legal AidSAKimberleyLO Legal Aid SA Malmesbury LOLegal AidSAMalmesbury Legal AidSAStellenbosch LO Legal AidSAUpingtonLO Legal AidSAVredendal LO Legal AidSAWorcester LO Cape Provincial Office Cape/Western Legal AidSANorthern R170,690,968 R255,872,275 R22,931,072 R10,412,763 R11,227,798 R15,321,738 R32,593,609 R18,994,663 R18,565,959 R25,130,841 R13,175,578 R16,018,641 R17,996,749 R18,849,440 R13,546,067 R31,419,850 R29,696,348 R16,936,154 R10,708,370 R40,866,892 R22,916,867 R34,754,060 R11,426,435 R30,186,433 R10,025,071 R26,859,593 R10,436,428 R23,310,772 R15,015,308 R10,646,140 R12,497,607 Expenditure R7,228,133 R6,176,175 R9,343,174 R6,930,668 Personnel Expenditure R914,997 R334,238 R320,925 R904,660 R251,283 R27,014 R14,189 R12,620 R32,926 R17,938 R28,801 R20,484 R11,700 R11,100 R10,400 R19,600 Training R8,347 R4,997 R4,625 R6,300 R9,025 R7,175 R1,950 R4,150 R2,075 R5,780 -R588 R0 R0 R0 R0 R0 R0 R0 R0 Expenditure Personnel as a % of as a%of Training 14.65% -0.00% 0.12% 4.44% 0.14% 0.07% 0.08% 0.10% 0.09% 0.03% 0.11% 0.16% 0.03% 0.00% 0.00% 0.00% 0.00% 0.04% 0.00% 0.00% 0.03% 0.05% 0.00% 0.03% 0.03% 0.00% 0.03% 0.02% 0.08% 0.03% 0.02% 0.05% 3.63% Cost employees trained No. of No. of 220 372 483 56 26 90 30 41 28 42 45 39 30 10 24 12 11 20 12 25 27 11 60 35 58 47 56 19 38 35 18 17 96 2 2 per employee training cost Average R3,566 R1,176 R4,112 R2,618 R482 R546 R278 R308 R427 R111 R738 R683 R193 R252 R195 R317 R179 R192 R128 R103 R516 R119 R115 R340 -R59 R0 R0 R0 R0 R0 R0 R0 R0 Table 16: Employment and Vacancies per Province per Vacancies and Employment 16: Table HUMAN RESOURCESMANAGEMENT Table 18: Employment and Vacancies per Critical Occupation Critical per Vacancies and Employment 18: Table Changes Employment 17: Table Total Chief Executive Chief Chief Operations Chief National Operations Communication Information Systems Information Corporate Services Corporate Legal Development Internal Audit Internal Human Resources Finance Legal Provinces Critical Occupation Total Semi-skilled Skilled Qualified Professional Senior Management Top Management Band Salary Temps and Attorneys Candidate Includes * Legal AidSANationalOffice Northern Cape/Western CapeProvince Cape/Western Northern KwaZulu-Natal Province Eastern CapeProvince Eastern Gauteng Province Free West Province State/North Limpopo/Mpumalanga Province Total beginning of period beginning of Number of Posts Number of Employment at 1,448 2,751 366 823 98 16 16 Number of Number of 1 1 1 1 1 1 1 1 1 1 6 Posts 2,761 493 433 413 509 359 354 200 Number of Posts Number of Appointments Posts filled Number of Number of 2,687 Filled 479 431 395 499 351 339 193 293 331 28 16 9 0 1 1 1 1 1 1 1 1 1 1 1 6 Posts filled Permanent Number of Number of 2,627 464 418 392 486 344 334 189 Vacancy Rate Terminations Vacancy Rate % 331 455 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 5.88% 3.46% 5.08% 4.52% 4.18% 5.65% 5.50% 4.85% 93 24 6 1 Planning candidates Employment atend filled additionalto *Number of posts *Number of in development establishment of theperiod of programmes Succession 1,413 2,627 760 341 15 13 13 97 16 60 40 16 3 4 7 5 3 2 2 2 2 3 3 2 4 1 99 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 100 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Table 21: Equity Target and Employment Equity Status Equity Employment and Target Equity 21: Table Action Disciplinary and Misconduct Relations: Labour 20: Table Leaving Staff for Reasons 19: Table HUMAN RESOURCESMANAGEMENT Total Semi-skilled Skilled Professional Qualified Senior Management Top Management * Excluding Candidate Attorneys/Temps Candidate Excluding * Levels Total Other Dismissal Final Written Warning Written Warning Verbal Warning action disciplinary Nature of  * Termination type Abscondment Death Dismissal Dismissal incapacity Resignation End of contract* End of Retirement Medical Boarding Dismissal duetooperational changes Total basis. These contracts expire after 24 months. 24 after expire contracts These basis. Legal Aid SA employs ±600 Candidate Attorneys each year. These appointments are made on a fixed term contract contract term fixed a on made are appointments These year. each Attorneys Candidate ±600 employs SA Aid Legal Current Current 103 540 753 65 38 7 African Target 148 101 583 880 41 7 Current Current 72 53 4 9 6 0 Coloured Target 125 21 14 83 6 1 Current Current 46 35 2 2 6 1 Target Indian Number 43 28 7 5 2 1 148 282 455 10 Current Current 0 8 2 1 4 0 122 133 terminations 1 0 9 1 % of total % of Number 32.53% 61.98% Target White 0.00% 1.79% 0.45% 0.22% 2.23% 0.89% 0.00% 100% Male 114 19 13 76 15 18 12 51 5 1 2 4

Table 21: Equity Target and Employment Equity Status (continued) Status Equity Employment and Target Equity 21: Table HUMAN RESOURCESMANAGEMENT This isbeingaddressedthroughthe2015-2020Employment EquityPlan. The organistion ischallenged inmeetingitstargetsfor AfricanFemales at theTop, SeniorandMiddleManagementlevel. Total Semi-skilled Skilled Professional Qualified Senior Management Top Management * Excluding Candidate Attorneys/Temps Candidate Excluding * * A 2% target has been set for disabled persons. disabled for set been has target 2% A * Levels Attorneys/Temps Candidate Excluding * Total Semi-skilled Skilled Professional Qualified Senior Management Top Management Levels Current Current 204 106 704 371 20 3 Current Current African Target 123 733 486 84 34 26 29 6 2 0 1 0 Current Current 183 119 43 16 3 2 Coloured Target Target Male 105 18 12 69 15 19 5 1 1 2 1 0 Current Current 64 49 9 1 4 1 Current Current Target Indian 21 14 13 4 2 1 0 6 5 1 1 0 Current Current 139 Disabled Staff Disabled Staff 24 99 11 4 1 Female Female Target Target White 12 73 49 13 23 8 3 1 6 3 1 0 101

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 102 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 FINANCIAL INFORMATION PART F: amounting toR92,8million. 5%on thebaselineallocation budget, takingintoaccount thebudget cut of could notbeabsorbedinthecurrent on commitmentstotheBoardfor approval torollover these committedfundstothe2018-2019financial year asthey financial year, theseprojectswerenotcompletedinthecurrent theorganisationSince mostof hassubmittedareport of thisproject. to thenewfinancial year for finalisation The Boardhasbeenrequested toapprove therequesttoroll over thissystem fundssetasidefor thedevelopment of inthetestingphaseandwillbefinalisedduring2018-2019financialto befinalised. year.The project iscurrently thisnature take multiple theproject.Asexpected, financial developmentyears complexity projectsof andthesize of commenced inthe2016-2017financial year, however itcould notbefinalisedinthesamefinancial yeardueto the toalignitsbusiness operational requirements.system (eLAA2016),toenhanceitsITinfrastructure The project During the2016-2017financial year, Legal AidSAembarked thenew onprojects, mostnotably thedevelopment of ROLLOVER OFFUNDSFROM 2017-2018 budgeting hasworkedAlthough thisprudent inthepastfinancial years, itisnotsustainable inthelong-term. inflation rates. vehiclesalaries budget. Intermittent fuel prices continue tobeachallenge asthey continue toincreaseabove the establishment totheavailable costcontainment measures andreducingtheorganisational staff implementing further livingincreaseswerefundedfromthebaselineallocation by 5%.The highercostof the National Treasury macroof livingincreasesthat arehigherthan Increasing employee costsalsobringfinancial challenges duetothecostof supply chain management(SCM)requirements, andany expenditure. continued payment tothemresultsinirregular thereisnoalternative officeaccommodation, thelandlordsarenotcompliantwithNational in someareaswhere Treasury 6% provided by National Treasury. officeaccommodation inthat The organisation alsofacedchallenges withtherentingof 5%- these leases are usually higherthan the macroof mostly from rented premises. The escalation rates and/orrenewalof Legal AidSouth Africacontinues tofacechallenges withregard toofficeaccommodation as the organisation operates thebudget. spendingandcommittingmorethan98%of organisational spendingtrendsof levels delivery R11,5 millionfromcashreserves, ensuringthat aremaintained.This theservice wasconsistentwiththe itsbudget. This wasaftersupplementingthegrantallocation with and spendingcommittingmorethan98.5%of The organisation completedthefinancial year onapositive note by implementingthe2017-2018approved budget EXPENDITURE: TRENDSANDCHALLENGES R92,7million. thebudget cutof 2016-2017asaresultof 6%duetothelowerbasebudget of increase of whichfinancial is11.2%higherthanthe2016-2017allocation. year The increasewashigherthanthe average macro revenueorganisation’s isthegovernment amountedtoR1,754billioninthe2017-2018 grantwhich mainsourceof andeffective costmanagementmeasures.targets withinthebudget constraintsitoperates underduetoprudent The controls implementedby theorganisation throughoutthefinancial year underreview. Legal AidSA achieved its the industry. ControlFramework The Internal wasalsoreviewed andupdated takingintoaccountadditionalmitigating risk managementcontrols. The organisation reviewed itspoliciesandprocedurestobeinlinewithbestpractices Legal controls, AidSouthAfricacontinued tostrengthenitsfinancialmanagementprocesses, andfinancial internal GENERAL FINANCIALREVIEW 2. Responsibility.Refer topage21for theStatement of 1. FINANCIAL INFORMATION REPORT OFTHECHIEFEXECUTIVEOFFICER STATEMENT OFRESPONSIBILITY 103

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 104 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 donation of computerhardwaretonon-governmental/profitwhich organisations provide legal advice services. donation of The organisation also implementedtherevised Fixed AssetsPolicy provides which for amongstotherthings, the now takinglongertoreplacethemotorvehicles. theFixedlonger periodsthanwhat AssetsPolicy provided. This revision hasalsoimproved ourcashflow, inthat weare motorvehicles, astheseassets are usedfor the lifespan of plant andequipment.This resultedintheextension of itsproperty, the2018-2019 budget, Legal AidSAreviewed andassessed theusefullives of During thefinalisation of ledger onamonthly basis;therewerenolongoutstandingreconcilingitems duringthefinancial year underreview. the2016-2017financialthe assetverification year. coverage of TheFixed Assets Registerwasreconciledtothegeneral verification processes. Overall coverage for asset verification inthe2017-2018financialperiodwas100%,maintaining outand managetheasset at various Legal AidSALocalOfficescontinued tocarry The financeandadministrative staff out several assetverification.organisation carried activitiesincluding thequarterly Legal AidSouthAfrica’s assetregister, day-to-dayIn additiontothenormal administration andmanagementof the thepublic entity.the revenue, expenditure andliabilitiesof theassetsandfor themanagementof public entityis responsible for themanagement,including thesafeguarding, of a thePublic FinanceManagementActasamended,theAccountingAuthority of sub-section51(1)(c)of of In terms ASSET MANAGEMENT ourcreditors.have beenputinplacetoimprove rate of thepayment turnaround systemsenhancements days outstandingcontinued tocountduringthisperiod.Further statistics asthe number of resulting inpayment processestakinglonger. The Decemberclosure alsocontributed tothelowerpayment rate paymentJudicare rate creditors islowduetosystemenhancementsthat weimplementedduringthe financial year, werepaidwithin30days. Judicare creditors The 84.5%of werepaidwithin30days while tradecreditors 99.3% of ElizabethLocalOffice for approval theLegal AidSAPort by theBoard. Legal AidSArecommended theacquisitionof facing challenges. Legal AidSouthAfricawentoutontendertoacquireofficeaccommodation. Through thetenderprocess, weare inareaswhere immovable expenditure, theBoardapproved property In ordertocurbthisirregular theacquisitionof expenditure. irregular resulted intheorganisation incurring and this has are not interrupted to ensure that services had to continue to rent offices from these suppliers/landlords Legal AidSA doesnothave theinstanceswhere alternatives for officeaccommodation, theorganisation In someof organisation cannotleaseoffice spacefromthem. inplace, andarenotregisteredontheNational certificates CentralSupplierDatabase andasaresultthe Treasury do notcomply withsupply chain managementpolicy requirementsinthat they donotalways have valid taxclearance rural areas, the thepossible suppliers providers.Supplier Database Inmostof compliantofficeaccommodation service non-tax/Central expenditure as a result of irregular incurring Legal Aid South Africa continued to face a challenge of as pertheorganisational requirementsandsubmittedtotheNational Treasury. The organisation wasable toimplementitsapproved ProcurementPlanwithintheallocated budget. Itwasalsoreviewed AuditManagement andwasmonitoredauditedby Department. theInternal policies andprocedureswasmanagedby Executive Management,Provincial OfficeandLegal AidSALocalOffice place effectively functioning BidSpecification, BidEvaluation andBidAdjudication Committees. CompliancewithSCM the applicable legislation, National Treasury Regulations, PracticeNotesandbestpractices. The organisation hadin the National Treasury Note. Instruction Legal AidSAalsoreviewed itsSCMpoliciesandprocedurestoalignthem Legal Aid South Africa submitteditsProcurementPlan to National Treasury of by 31March 2017 as requiredinterms SUPPLY CHAINMANAGEMENT (SCM) FINANCIAL INFORMATION 28 July 2018 Executive Officer Chief Ms VVedalankar thisreport. date andthedate of There werenomaterial betweenthereporting events occurred which the Auditor-General andNational Treasury timeously. The organisation was able to produce its financial statements for the 2017-2018 financial yearand submit them to EVENTS AFTERREPORTING DATE existing isbeginningtoimpactnegatively delivery. cashreserves. The budget shortfall/cut onservice theexisting resourcesandfrom wasfundedthroughreprioritisation of R164millionwhich of budget cut/shortfall R92,8millionresultinginthetotal R71,5millionandabudget cutof of The 2018-2019Budgethadabudget shortfall The organisation completedandsubmitteditsBudgetfor 2018-2019tothe Executive Authority. budget lineitems tocut,theonly otherplacetoreducetheexpenditure wastoreview theorganisational structure. year, 2018-2019.With theorganisation having implementedoperational efficiency measuresandwithnoother allocation was cutby 5%over theMTEFperiod2018-2019–2020-2021,withR92,8millioninimmediate financial Over the MTEF period, National Treasury has not allocated new funding to Legal Aid SA. The organisation’s grant OUTLOOK/PLAN FORTHEFUTURETO ADDRESSFINANCIALCHALLENGES limitedfunding. inthecontext of aid services increasingdemandsfor legalachieve itsstrategies aswelladdressthechallenge anddeliver of legal services for theorganisation. The organisation andcosteffective measuresinstrivingto willcontinue toimplementprudent funding withtheconsequentimpactonfiscus,which isthemainsourceof impact ondemandfor legal services jobswillincreasethe isfacing. TheThe sheddingof thebudget organisation constraintsthecountry understands ECONOMIC VIABILITY each quarter. of ofthe organisation atthe end the financialperformance, financialposition, changesinnetassetsandcashflows the 2017-2018 financial yearthat fairlypresented of Interim financialstatements wereissued for various quarters emphasisedbyin 2017-2018withnomatters theAuditor-General. Auditor-General andNational Treasury timeously. Legal AidSouthAfricareceived its17thunqualifiedauditopinion The organisation produceditsfinancialstatements for the2017-2018financial yearandsubmittedthemtothe AUDIT 2017-2018 the Office Disposal Committees.Approved These committees approved Fixed Assets of Policy. assets for disposal in terms During the2017-2018financial year, theorganisation hadfunctionalLegal AidSALocalOffice, Provincial and National were donated tovarious non-profitorganisations duringthe2017-2018financial year. 82computers thereplacedcomputerhardwareequipmentwasdonated totheseorganisations. Atotalof 50% of FINANCIAL INFORMATION

105

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 106 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 9. 8. Auditor-general’s thefinancialstatements responsibilities fortheauditof 7. 6. AccountingAuthority forthefinancialstatements Responsibilities of 5. 4. 3. Context fortheopinion 2. 1. Opinion Legal AidSouthAfrica’s ontheauditof financialstatements Report 3. FINANCIAL INFORMATION requirements andtheIESBA code. relevant tomy auditinSouthAfrica.Ihave fulfilled my otherethicalresponsibilitiesinaccordancewiththese to thisauditor’s report. thefinancial statements isincluded intheannexure my responsibilities for theauditof descriptionof A further thesefinancialstatements. taken users onthebasisof expected toinfluencetheeconomicdecisionsof andareconsideredmaterial if,arise fromfraudorerror individually orinaggregate, they couldreasonably be in accordancewiththeISAswillalways itexists. detect amaterial misstatement when Misstatements can assurance, but isnotaguaranteethatopinion. Reasonable anauditconducted assuranceis a highlevel of duetofraudorerror,from material misstatement, whether that includes my andto issueanauditor’s report My objectiveswhole arefree thefinancialstatements asa aretoobtainreasonable assuranceaboutwhether the public entityortoceaseoperations, orhasnorealisticalternative but todoso. accountingunlessthe authorityeitherintendstoliquidate basisof and usingthegoingconcern disclosing, Africa’s asapplicable, abilitytocontinue relating asagoingconcern, togoingconcern matters In preparingthefinancialstatements, theaccounting authorityisresponsible for assessingLegal AidSouth duetofraudorerror.material misstatement, whether thefinancialstatements that arefreefrom toenable thepreparation of isnecessary authority determines controlastheaccounting thePFMA,andfor such internal GRAP)andtherequirementsof (SA Standardsof thefinancial statements inaccordancewithGenerally Recognised AccountingPractice fair presentation of constitutestheaccountingauthorityisresponsible for directors, which thepreparation and The boardof I believe that theauditevidence Ihave obtainedissufficientandappropriate toprovide abasis for my opinion. Accountants’ EthicsStandardsBoardfor thepublic entityinaccordancewiththeInternational I amindependentof thisauditor’s report. financial statements sectionof the describedintheauditor-general’s responsibilitiesforunder thosestandardsarefurther theauditof StandardsonAuditingI conductedmy (ISAs).Myresponsibilities auditinaccordancewiththeInternational 1999)(PFMA). SouthAfrica,1999(ActNo.1 of thePublic FinanceManagementActof of GRAP)andtherequirements accordance withGenerally Recognised AccountingPractice(SAStandardsof Aid SouthAfricaasat andcashflows 31March 2018,anditsfinancialperformance forthe yearthenended in In my opinion,thefinancialstatements presentfairly,of Legal inallmaterial respects, thefinancialposition significant accountingpolicies. forinformation the year thenended,aswellthenotestofinancialstatements, of including asummary withactualbudget information comparisonof changes innetassets, cashflowstatement andthestatement of of financialperformance, statement financialpositionas at 31March 2018,thestatement of the statement of which comprise Legal AidSouthAfricasetoutonpages110to154, I have auditedthefinancialstatements of REPORT OFTHEAUDITOR-GENERAL TO PARLIAMENT ONLEGALAIDSOUTHAFRICA Code of ethics for professional accountants professional for ethics of Code (IESBA code)andtheethicalrequirementsthat are 12. 11. 10. Introductionandscope report theannualperformance ontheauditof Report FINANCIAL INFORMATION 14. 13. contributing to building safer communities. all inSouthAfrica, and effective justicesystemserving Objective 3–Anaccessible, fair, efficient,independent rights. toprotectanddefend their access qualitylegal services Objective able to 2–Allpoorandvulnerable persons responsibilities. choices abouttheirlegalmaking informed rightsand Objective 1–Empoweredclients andcommunities Objectives the year ended31March 2018: thepublic entityfor notice, for of thefollowing selectedobjectives report presentedintheannual performance asdefinedinthegeneral framework, criteria developed managementandreporting fromtheperformance inaccordancewiththe information performance thereported I evaluated theusefulnessandreliabilityof my findingsdonot extend tothesematters. Accordingly, information. performance thereported of futureperiodsthat may beincluded aspart respect of strategies in relating andinformation not extend toplannedperformance toany disclosures orassertions included indicators intheplanningdocuments. theperformance Myproceduresalsodid appropriateness of thepublic entity. planningdocumentsof performance Ihave notevaluated thecompletenessand must bebasedontheapproved which information, performance My proceduresaddressthereported procedurestoidentifyfindings but notto Iperformed gather evidence to express assurance.report. objectives againstinformation predetermined for selectedobjectives presentedintheannual performance thereof, performance notice issuedinterms Ihave material findingsonthereported aresponsibilitytoreport 2004)(PAA) SouthAfrica,2004(ActNo. andthegeneral 25of In accordancewiththePublic Audit Actof •  •  •  for thefollowing objectives: information performance thereported I didnotraiseany material findingsontheusefulnessandreliabilityof accurate and complete. itwasvalid, whether todetermine information performance thereported and assessedthereliabilityof andrelated targetsweremeasurable theindicators andrelevant, whether procedurestodetermine further wasconsistentwiththeapproved performance and whether planningdocuments. performance Iperformed wasproperlypresented information performance thereported whether procedurestodetermine I performed Africa, contributing tobuilding safer communities. Objective 3–Anaccessible, fair, allinSouth efficient,independentandeffective justicesystemserving their rights. toprotectanddefendObjective able toaccessqualitylegal 2–Allpoorandvulnerable services persons responsibilities. Objective 1–Empoweredclients choices andcommunities abouttheirlegal makinginformed rightsand Pages report intheannualperformance 39-40 37-38 41 107

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 108 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 31 July 2018 Pretoria 21. Other reports 20. controldeficiencies Internal 19. 18. 17. Other information 16. 15. Introduction andscope compliancewithlegislation ontheauditof Report FINANCIAL INFORMATION legislation. orcompliancewith information performance opinion onthefinancialstatements or my findingsonthereported my of part compliance withapplicable didnotform legislation andotherrelated matters. These reports information, inthepublic performance entity’s financialstatements, reported reported impact onthematters I draw attention tothefollowing that had,orcouldhave, engagements conductedby various parties an control. on it.Ididnotidentifyany significantdeficienciesininternal and compliancewithapplicable legislation; however, assurance my objective wasnottoexpress any of form information performance thefinancialstatements, reported controlrelevant tomyI consideredinternal auditof tobematerially misstated.appears ormy knowledgeobtainedintheaudit,orotherwise objectives report, presentedintheannual performance ismaterially theotherinformation inconsistentwiththefinancialstatements andtheselectedwhether In connectionwithmy audit,my and,indoingso, responsibilityistoread theotherinformation consider assurance conclusion thereon. with legislation donotcover andIdonotexpress theotherinformation anauditopinionorany of form andcompliance information performance My opiniononthefinancialstatements andfindingsonthereported inthisauditor’s report. specifically reported that have andthoseselectedobjectives report presentedintheannual beenauditor’s performance report The doesnotinclude otherinformation thefinancialstatements, includedinformation intheannual report. the The accountingauthorityisresponsible for The theotherinformation. comprisesthe otherinformation thePAA. of notice issuedinterms inI didnotraisematerial findingsoncompliancewiththespecific matters key legislation setoutinthegeneral procedures toidentifyfindings but notto gather evidence to express assurance. in thepublic entitywithspecific matters key legislation. Iperformed material findingsonthecomplianceof In accordancewiththePAA thereof, andthegeneralnoticeissuedinterms Ihave aresponsibilitytoreport 4. 3. Communication withthosecharged withgovernance 2. Financial statements 1. Annexure –auditor-general’s responsibilityfortheaudit FINANCIAL INFORMATION bearing on my independence and, where applicable,bearing onmy independence and,where related safeguards. independence, andcommunicate that allrelationships may andothermatters reasonably bethoughttohave a totheaccountingauthoritythat IhaveI alsoconfirm compliedwithrelevant ethicalrequirementsregarding during my audit. theauditandsignificantfindings, control including thatIidentify any significantdeficienciesininternal of I communicate withtheaccountingauthorityregarding, amongothermatters, theplannedscopeandtiming •  •  •  •  •  I also: thefinancialstatements asdescribedinthisauditor’s report, In additiontomy responsibilityfor theauditof selected subjectmatters. for information selectedobjectivesperformance andonthepublic entity’s compliancewithrespecttothe thefinancialstatements, onreported andtheproceduresperformed scepticism throughoutmy auditof anauditinaccordancewiththeISAs, Iexercise professional judgmentandmaintainprofessional of As part achieves fairpresentation. thefinancialstatements representtheunderlyingtransactionsand and whether events inamannerthat thefinancialstatements,evaluate including thedisclosures, theoverall andcontentof presentation, structure entity toceasecontinuing asagoingconcern However, thisauditor’s report. available tomeat thedate of futureevents orconditionsmay causeapublic inadequate, tomodifytheopiniononfinancialstatements. Myconclusions arebasedontheinformation or,related such disclosures disclosures inthefinancialstatements are aboutthematerial uncertainty if exists,conclude that tothe Iamrequiredtodraw amaterial attention uncertainty inmy auditor’s report I that may If castsignificantdoubtonLegal AidSouthAfrica’s abilitytocontinue asagoingconcern. exists related toevents amaterialbased ontheauditevidence uncertainty obtained,whether orconditions thefinancialstatements. Ialsoconclude, accountinginthepreparation of basisof thegoingconcern of constitutestheaccountingauthority’s directors, which use theboardof conclude ontheappropriateness of constitutestheaccountingauthority directors, which and related disclosures madeby theboardof accountingestimates accountingpoliciesusedandthereasonableness of evaluate theappropriateness of control the public entity’s internal expressing anopinionontheeffectiveness of appropriate inthecircumstances, of but notfor thepurpose controlrelevant totheauditinorderdesignproceduresthat internal are of obtain anunderstanding forgery, control internal intentionalomissions, misrepresentations, ortheoverride of misstatement resultingfromfraudishigherthanfor oneresultingfromerror, asfraudmay involve collusion, notdetectingamaterialthat issufficientandappropriate toprovide abasis for my opinion. The riskof or error, auditproceduresresponsive designandperform tothoserisks, andobtainauditevidence whether duetofraud the financialstatements material misstatement of identify andassesstherisksof 109

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 110 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Auditors Bankers 2017 Braamfontein Postal address Johannesburg Braamfontein Business address Johannesburg Braamfontein Registered office AccountingAuthority of Members business Nature of incorporation of Country for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS

Auditor-General of SouthAfrica Auditor-General of South AfricanReserve Bank National Bank First Private BagX76 29 DeBeerStreet 29 DeBeerStreet Adv. BNair Mr PHundermark Mr JMakokoane Ms VVedalankar Executive Members Mr MLeseilane Ms AChowan Mr MNFMvundlela Ms TMhlungu Ms MNaidoo YVawda Prof Ms NMgadza Adv. PduRand Judge MMakume–DeputyChairperson Judge PresidentDMlambo–Chairperson Non-executive Members totheindigent Provide legal services South Africa

Johannesburg Legal AidSA Executive Officer Chief Vidhu Vedalankar by: July 2018andsignedontheirbehalf The Annual appear on pages 110 to 154 were approved Financial Statements which by the Accounting Authority on 28 believe that theorganisation hassufficientresourcestocontinue inoperation for the foreseeable future. Statements have basis, since the Accounting Authority been prepared on the going concern has every reason to to believe intheforeseeable that future. Legal AidSouthAfricawillbeagoingconcern Accordingly, Annual Financial financialposition,theAccounting Authority has thisreview, reason thecurrent every On thebasisof andinviewof The AccountingAuthority hasreviewed Legal AidSA’s budgets andcashflow forecasts for theperiodunderreview. financialcontrolsmay overvary internal timeduetothe changes inconditions. The effectiveness of South Africa. of Legal Aid accurate, valid andcomplete, toensurethat thefinancial statements fairlypresentthefinancialposition controltherefore aimstoprovide internal reasonable assurancethat is financialinformation An effective systemof controls. circumvention ortheoverriding of control,nomatter howwelldesigned,hasinherentlimitations, internal including thepossibilityof effective systemof controlscontainself-monitoringmechanisms,The andactionsaretaken internal tomitigate riskasidentified.Even an organisation orfor publication. properaccountingrecordstoprovide reliable financialinformation for usewithinthe as wellthemaintenanceof assetsagainst unauthorised useordisposition, financial controlstoprovide assuranceregarding the safeguarding of designed toprovide reasonable assuranceagainst material misstatements anddeficits. Legal AidSAmaintainsinternal controlandriskmanagementtobeimplemented. These are internal agreed at their level, andrequiresystemsof theAccounting AuthorityTo tofulfiltheirresponsibilities, appropriate standardsaresetand of enable themembers theAccountingAuthority.The AnnualFinancialStatementsaretheresponsibilityof including anddirectives any interpretations issuedby theAccountingStandardsBoard. Generally Recognised Accounting Practice (GRAP), been prepared inaccordance with the effective Standards of The Annual FinancialStatements itsfinancialaffairs. havethat Legal AidSouthAfricakeeps fullandproperrecordsof 1999)(PFMA),asamended,requirestheAccountingAuthority toensureThe Public FinanceManagementAct(No. 1of Accounting Authority’s responsibilityandapproval Notes totheAnnual FinancialStatements BudgetandActualAmounts Comparisonof Statement of Cash Flow Statement ChangesinNetAssets Statement of FinancialPerformance Statement of FinancialPosition Statement of theAccountingAuthority of Report Index Page andstatements setoutbelowcomprisetheAnnual FinancialStatements presentedtothemembers: The reports for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS

Johannesburg Legal AidSA Chairperson Judge President DunstanMlambo 127-154 116 115 114 114 113 112 111

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 112 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 28 July 2018 Johannesburg basisbasedontheAccountingAuthority’sgoing concern assessment. assesses theorganisation’s intheyear ahead.The Annual goingconcern FinancialStatements arepreparedona review. thisreview, theorganisation’s financialposition,theAccounting Authority current Onthebasisof andinviewof The AccountingAuthority reviews Legal AidSouth Africa’s budgets andcashflow forecasts for theperiodunder 7. GOINGCONCERN Financial Position. theStatement of The werenosignificant date of events that tookplaceafterthereporting 6. EVENTSAFTERREPORTING DATE Mr JMakokoane Ms VVedalankar Executive Members YVawda Prof Ms NMgadza Adv. PduRand Judge MMakume–DeputyChairperson Judge PresidentDMlambo–Chairperson Non-Executive Members wereasfollows: thisreport period anduptothedate of areSouthAfricans, whom duringtheaccounting Legal AidSA,allof theAccountingAuthority of of The members 5. MEMBERSOFTHEACCOUNTING AUTHORITY to theiruse. There werenomajorchanges intheproperty, plantandequipmentduringtheyear orany changes inthepolicy relating 4. PROPERTY, PLANTANDEQUIPMENT the year amountedtoR2,831,865(Restated deficitMarch 2017R92,843,121). FinancialPosition, activities Legalfor showsithasnoborrowings. AidSouthAfrica’s deficitonordinary Statement of which theorganisation, issetoutinthe comments. The financialpositionof do not,inouropinion,requirefurther aresetoutintheattached Annual FinancialStatements and itsaffairs Legal AidSAandthestate of The resultsof 3. FINANCIALRESULTS thebusiness. the nature of SouthAfricautilisingState funding. There wasnomajorchange in toindigentresidentsof providing legal services of onthebusiness Legal AidSouthAfricacarries thisreport. betweentheaccountingdate andthedate of has occurred Legal AidSA’s resultsareclearly reflectedinthe attached Annual FinancialStatements. Nomaterial factorcircumstance 2. BUSINESS ANDOPERATIONS on 01 March 2015. effect theRepublic cameinto approved 2014)which thenewLegal AidSouthAfricaAct(ActNo.2014 thePresidentof 39of 1969). InDecember Legal AidAct(No. 22of of Legal AidSouthAfricawasestablished on26March 1969interms 1. INCORPORATION for theAnnual FinancialStatements. theAccountingAuthority presenttheirreport of The Members REPORT OFTHEACCOUNTING AUTHORITY FORTHEYEARENDED31MARCH 2018 for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS Adv. BNair Mr PHundermark Mr MLeseilane Ms AChowan Mr MNFMvundlela Ms TMhlungu Ms MNaidoo STATEMENT OFFINANCIALPOSITIONASAT 31MARCH 2018 for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS Non-current assets Non-current ASSETS Current assets Current NET ASSETSANDLIABILITIES Total assets Non-Current liabilities Non-Current Current liabilities Current Net assetsandliabilities Property, plantandequipment Finance leaseassets Intangible assets Trade andotherreceivables Prepayments Client trust funds Client trust Deposits Inventories Cash andcashequivalents Accumulated surplus Non-current portion of finance lease of portion Non-current Employee benefits Current portion of finance lease of portion Current Provisions Client trust funds Client trust Trade andotherpayables Notes 13a 2.1 9a 10 11 10 10 12 12 13 13 2 3 4 5 6 7 8 202,926,184 190,546,224 302,608,570 234,594,486 246,757,269 257,479,189 107,509,833 505,534,754 505,534,754 March 2018 11,633,092 56,498,805 56,402,311 93,050,742 5,614,606 4,343,503 1,557,170 1,045,517 746,868 252,779 516,303 – R 176,424,834 169,640,637 318,271,458 245,971,703 249,589,134 244,010,454 122,271,996 494,696,292 494,696,292 March 2017 24,568,320 38,248,204 38,169,530 82,952,171 1,099,255 5,684,942 6,156,791 1,661,651 1,664,789 1,096,704 Restated 616,757 – R 113

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 114 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 STATEMENT OFCHANGESINNETASSETSFORTHEYEARENDED31MARCH 2018 STATEMENT OFFINANCIALPERFORMANCEFORTHEYEARENDED31MARCH 2018 for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS

Balance asat 31March 2018 Net deficit for the year ended31March 2018 Restated balanceasat 31March 2017 Net deficit for the year ended31March 2017 Restated balanceasat 31March 2016 Prior year adjustment Balance asat 31March 2016 Exchange transactions for conferenceSponsorship Grant Non-exchange transactions Revenue Expenses Other income Interest income Deficit forthe year Finance costs Depreciation andamortisation Other expenses Administrative Personnel Notes 15.1 10.1 16.1 14 14 14 15 15 9c 16

(1,393,267,692) (1,782,968,139) 1,754,394,000 1,780,136,274 (231,218,792) (130,419,333) (27,879,850) 23,193,726 March 2018 25,541,316 (2,831,865) 2,347,590 (182,472) 200,958 Notes 26 26 R (1,331,167,737) (1,699,322,771) 1,577,171,000 1,606,479,650 (221,743,560) (115,965,136) 246,757,269 249,589,134 342,432,255 338,341,758 (92,843,121) (30,232,759) (92,843,121) 27,978,104 March 2017 29,278,650 (2,831,865) 4,090,497 1,300,546 (213,579) Restated 30,000 R R CASH FLOW STATEMENT FORTHEYEARENDED31MARCH 2018 for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS Cash and cash equivalents at end of theyear Cash andcashequivalents at endof theyear Cash andcashequivalents at beginningof (Decrease) incashandequivalents Cash flow fromfinancingactivities Finance leases CASH FLOWS FROM FINANCINGACTIVITIES Cash flows frominvesting activities Intangible assets Acquisition of property, plantandequipment Acquisition of property, plantandequipment Proceeds ondisposalsof CASH FLOWS FROM INVESTINGACTIVITIES Net cashflow fromoperatingactivities Finance costs Suppliers Employee costs Payments Other receipts Interest received for conferenceSponsorship Grant Receipts CASH FLOW FROM OPERATING ACTIVITIES Notes 9a 9c 3 2 (1,393,267,692) (1,737,284,616) 1,754,394,000 1,778,802,637 (343,834,453) 245,971,703 234,594,485 (11,377,216) (52,559,497) (48,774,431) 41,518,022 23,193,726 March 2018 (7,112,120) 3,327,054 1,013,953 (335,741) (335,741) (182,472) 200,958 R (1,331,167,737) (1,697,034,379) 1,577,171,000 1,606,479,650 (127,647,102) (365,653,063) 373,618,805 245,971,703 (35,871,173) (34,224,614) (90,554,729) 27,978,104 March 2017 (5,620,315) (1,221,200) (1,221,200) 3,973,756 1,300,546 (213,579) 30,000 R 115

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 116 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 FOR THEYEARENDED31MARCH 2018BUDGET ONCASHBASIS STATEMENT OFCOMPARISON OFBUDGET ANDACTUAL AMOUNTS for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS • 100% variance on finance costs is due to finance costs incurred which werenot budgeted for.• 100%variance onfinancecostsisduetoincurred •  • The 33%variance onrollover fundingismainly werenotprocuredontime. duetolandandbuildings which • The 8%variance oninterestis mainly duetohigherinterestreceived thanbudgeted. • Approved duringthefinancial year. effected transfers approved budget andfinal budget wereduetothe following: basis. The approved budget wasfor theperiod01April 2017to31March 2018.The variances inlineitemsbetweenthe The 2017-2018approved budget waspreparedoncashbasisandfinancialstatements arepresentedontheaccrual Surplus fortheperiod Capital expenditure Finance costs Depreciation andamortisation Other expenses Administrative Personnel item Depreciation –noncashflow Interest income for conferenceSponsorship Grant Revenue Expenses Funding fromreserves Rollover funding Other income contributions. assetsandmoniescollectedfrom client 100% variance on otherincomemainly relates toprofitondisposalsof (1,444,864,547) (1,785,627,548) 1,754,394,000 1,787,394,000 (214,778,043) (30,716,246) (95,268,712) (32,482,698) 30,716,246 21,500,000 11,500,000 Approved Budget R – – – – – (1,400,394,199) (1,796,445,988) 1,754,394,000 1,826,512,739 (233,805,944) (131,404,670) Final Budget (30,716,262) (60,783,012) 30,716,262 21,500,000 11,500,000 38,917,781 (124,913) 200,958

R – – (1,393,267,692) (1,782,968,139) 1,754,394,000 1,817,600,235 (231,218,792) (130,419,333) (27,879,850) (55,886,551) 27,879,850 23,193,726 11,500,000 25,963,961 2,347,590 6,625,395 (182,472) 200,958 Actuals

R between Final (13,477,848) – 12,953,820 Budget and (2,836,412) (2,587,152) (7,126,507) (1,693,726) (2,347,590) (6,625,394) (4,896,461) 2,836,412 8,912,505 Difference (985,337) Actuals 57,559 R – – Difference -100% -100% 100% 33% -8% 9% 1% 1% 1% 0% 0% 0% 8% 9% % Standards approved but notyet effective: statements. applicable, The standardsandinterpretations, where willbeadoptedinthe year they becomeeffective. thefinancial statements orprior thefinancial year balance, but willimprovethe presentation of thepresentation of thestandardswouldnothave material changes on Legal AidSouthAfrica.The adoptionof on theoperations of have notbeenearlyadoptedby theentity. thesestandardsandinterpretations Managementhasassessedtheimpactof The following standards, have amendmentstostandardsandinterpretations beenissuedbut arenotyet effective and Standards, amendmentstostandardsandinterpretationsissuedbutnotyet effective The Annual FinancialStatements arepresentedinSouthAfricanRands(R)andallamountsroundedtothenearest rand. and at applicable. fairvalue where those appliedintheprevious period.The Annual FinancialStatements have beenpreparedonthehistoricalcostbasis theentity,The principalaccountingpoliciesof except noted,areconsistentinallmaterial which respectswith where Assets and liabilities, income and expenditure have separately and have against one another. been reported not been offset business. of course liabilities, contingentliabilitiesandcommitments willoccurintheordinary and settlementof assets This basisassumesthat fundswillbeavailableconcern. tofinancefutureoperations andthat therealisation of theaccountingpoliciesapplicable toagoingThe Annual FinancialStatements have beenpreparedonthebasisof accounting. Standards Board.The Annual FinancialStatements have basisof beenpreparedusingtheaccrual Recognised AccountingPractice(GRAP),including anddirectives any interpretations issuedby theAccounting GenerallyThe Annual FinancialStatements have beenpreparedinaccordancewiththeeffective Standardsof theAct. and theTreasury of Regulations issuedinterms 1999) 1999(asamendedby Act29of thePublic FinanceManagementAct,Act1of requirementsof with thestatutory theAnnual FinancialStatements andtocomply hasbeendisclosedadditional information toenhancetheusefulnessof applied consistently inallmaterial respects, unlessotherwiseindicated. However, appropriate andmeaningful, where The Annual FinancialStatements have have beenpreparedinaccordancewiththepoliciesstipulated, which been 1. BASIS OFPREPARATION ACCOUNTING POLICIES for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS GRAP 110 GRAP 109 GRAP 108 GRAP 38 GRAP 37 GRAP 36 GRAP 35 GRAP 34 GRAP 32 GRAP 20 TITLE Disclosure Disclosure Disclosure Disclosure Disclosure Disclosure Disclosure Disclosure Disclosure Disclosure NATURE Not yet known Not yet known Not yet known Not yet known Not yet known Not yet known Not yet known Not yet known Not yet known Not yet known EFFECTIVE DATE Not applicaletotheorganisation Not applicable totheorganisation Not applicable totheorganisation On effective date Not applicable totheorganisation Not applicable totheorganisation Not applicable totheorganisation Not applicable totheorganisation Not applicable totheorganisation On effective date DATE APPLIED Living andNon-livingResources agents Accounting by principalsand receivables Statutory Entities InterestinOther Disclosure of Joint Arrangements Ventures Investments inAssociates andJoint Consolidated FinancialStatements Separate FinancialStatements Grantor ConcessionArrangements: Service disclosure Related party NAME 117

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 118 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Interest is recognised on a time proportion basisthat takes intoaccount,theeffective yieldoncashandequivalent. Interest isrecognisedonatime proportion income Interest appeals, Legal AidSouth Africaonly recognises thisincomeassoonitisawarded tothem. prospect of aswellthe services receiving costawards, andincomefromdisposedassetssoldtostaff. Duetothenature of ashareinawards madetoclients aswell incivilmatters Legal AidSAreceives occasionalincomeby way of income Other Aid SouthAfricareceived isunconditional. Revenue received received fromunconditionalgrantsisrecognisedintheperiodwhen orreceivable. The grantLegal Grant Interpretations approvedInterpretations but notyet effective: ACCOUNTING POLICIES(CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS • These benefitscanbe measured reliably. potentialwillflowtotheentity.• Itisprobable that economicbenefitsorservices Revenue allthefollowing criteriahave isrecognisedwhen beenmet: receiving anapproximate equalvalue inexchange. A non-exchange transactionisonethat theentityreceives orgives value toanotherentitywithoutdirectly providing or inexchange.party assets)totheother oruseof goods,gives services approximately equalvalue of toanotherentity(primarily intheform An exchange orhasliabilitiesextinguished transactionisonethat theentityreceives anddirectly assetsorservices inflows resultinanincreasenetassets, otherthanincreasesrelating tocontributions fromowners. whenthose period potentialreceived duringthereporting economicbenefitsorservice Revenue isthegrossinflowof 1.3 Revenue recognition thenewfinancial year. basis. Financial ispreparedonanaccrual Performance commencement of The Statement of Expenditure Framework Guidelinesissuedannually. The budget isapproved by theAccountingAuthority before the thePFMAandNational Treasury MediumTerm of Legal AidSAprepares itsannual budget on acashbasisinterms 1.2 Budget Note (ii) (i) FinancialPosition such as: separately ontheStatement of The Cash Flow Statement has beenpresented is prepared in accordance with the direct method. Specific information 1.1 Cashflow IGRAP 19 IGRAP 18 IGRAP 17 TITLE Trade andotherpayables fromnon-exchange transactions. Receivables fromexchange transactions. Liabilities To Pay Levies Land Recognition andDerecognitionof Residual InterestinanAsset Where aGrantorControlsSignificant ConcessionArrangements Service NAME Disclosure Disclosure Disclosure NATURE 01 April 2019 01 April 2019 Not yet known EFFECTIVE DATE On effective date On effective date On effective date DATE APPLIED assets, asthey arenotusedtogenerate profit but toprovide legal services. The organisation’s property, plant and equipment including intangible assets are classified as non-cash generating FinancialPerformance.to itsrecoverable amountthroughtheStatement of theassetiswrittendown amountof amount,thecarrying anassetislessthanitscarrying the recoverable amountof any values exist, such may indicators andwhere notberecoverableindicate date. that thecarrying If at each reporting property, events plantandequipmentarereviewed when for orcircumstances impairment amountsof The carrying 1.5 Impairment cash. futureexpenditureresponsibilities thereby that willresultintheoutflaw of incurring or anapproval by managementinamannerthat willdischarge raisesavalid its expectation that thedepartment when there isacontractualarrangement Commitments arerecorded at cost inthenotestofinancial statements Commitments and/or realpresentobligation that may notberecognised,eitherbecausethetimingormeasurementisknown. potentialisnotprobable economicbenefitsorservice present obligation that isnotrecognisedbecausetheoutflowof theentityora futureevents withincontrolof notwholly oneormoreuncertain of ornon-occurrence by theoccurrence Contingent liabilitiesare possible obligations that arise from past events only existence will be confirmed and whose liabilities Contingent • provision Judicare on judgments that have ontheamountsrecognisedinfinancialstatements: themostsignificanteffect estimates applying theAccountingAuthority’s accountingpolicies, managementhasmadethefollowing In theprocessof accounting Critical economic benefitswillberequired. events, for itisprobable that which anoutflowof past Judicare provisions Legal AidSAhasapresentlegal orconstructive arerecognisedwhen obligation asaresultof provision Judicare discounting. of innature andthusignoretheeffects term Legal AidSouthAfricaareshort- theobligation canbemade. Alltheprovisions of theamountof a reliable estimate of resources embodyingeconomicbenefitswillberequiredtosettlethe obligation, and it isprobable that anoutflow of pastevents,Provisions Legal AidSAhasapresentlegal orconstructive arerecognisedwhen obligation asaresultof Provisions for doubtful debts, employee methodsand asset impairment. benefits and useful lives and depreciation or amortisation material totheAnnual Financial Statements. Significantjudgmentsandestimates include Judicare provision, provision estimates. may fromtheseestimates which be Actualresultsinthefuturecoulddiffer of inherent intheformation judgmentis availablein thefinancialstatements andtheapplication andrelated information of disclosures. Useof In preparingthefinancialstatements, managementmakes theamountspresented estimates andassumptionsthat affect 1.4 Significantjudgmentsandestimates ACCOUNTING POLICIES(CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS and the cost per case of thematter.and thecostpercaseof 36 months. theprovision This amountfor isthenusedtodetermine information each pendingmatter basedonitsage typeuptoamaximum of caseactivitiesthat iscompletedpermonthfor each matter and/orcourt the percentageof andadjustingallpaymentsfinancial madeduringthisperiodtotheir presentdayyears value. We thereafterdetermine The calculation for thisprovision isbasedonreviewing 5 actualpayments for over matters aminimum periodof 119

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 120 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 are asfollows: property,and equipment isready for use. plant and equipment The depreciation of rates applicable to each category estimated property, usefullife. The property, plant anitemof plantandequipmentisdepreciated fromthetimewhen each assettoitsresidualvalue over its thecostof Depreciation iscalculated onthestraightlinemethodtowrite-off fully impaired. Property, plantandequipmentitemsarede-recognised oncethey arefully depreciated andsold,orareobsoleteor Property, at costlessaccumulated losses. depreciation plantandequipmentaresubsequently andany carried impairment operating inthemannerintendedby management. for ittobecapable of location andcondition necessary property, theitemisin plantandequipmentceaseswhen anitemof amountof costinthecarrying Recognition of costs. service property, plantandequipmentlessdiscountsreceived onacquisitionincluding anitemof to acquireorconstruct non-exchange transactions are initially measured at fair value. initially Cost includes purchase price or all cost incurred property, plant and equipment is measured at cost but those that are acquired throughOn initial recognition, an item of theitemcanbemeasuredreliably.• The costof associated withthe itemwillflowtotheentity,• Itisprobable that futureeconomicbenefitsorservices and property, plantandequipmentisrecognisedasanassetwhen anitemof The costof 1.6 Property, plantandequipment its value inuse. disposaland itsfairvalue lesscostsof anassetoracash-generating unitisthehigherof The recoverable amountof FinancialPerformance. lossisrecognised immediatelyThe intheStatement of impairment e) d) c)  b) provided by thedemandorneedfor theasset. services a) Cessation, ornearcessionof thefollowing areconsidered: indicators impairment, there isany indicationIn assessingwhether of the year.Intangible assetswithanindefiniteusefullifeat theendof areassessed for impairment assets areimpaired. there is any indication that the if dateThe to determine non-cash generating assets are assessed yearly at reporting assets generating theassetexceedsnon-cash itsrecoverable amount. service amountof The thecarrying non-cashgenerating assetsareimpairedwhen of Impairment ACCOUNTING POLICIES(CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS significantly worse than significantlyexpected. worse anassetis, orwillbe, of performance that indicates that theservice Evidence isavailable reporting frominternal anasset. physical damageof Evidence isavailable of which an asset belongs, or plans to dispose of anassetbefore thepreviously expected date. anassetbelongs,which orplanstodisposeof to beused.These changes include theassetbecomingidle, theoperations to planstodiscontinue orrestructure expected totake placeinthenearfuture, anassetisusedorexpected intheextent ormannerinwhich, towhich, ontheentityhave changes withanadverse effect Significant long-term taken placeduringtheperiod,orare place inthenearfuture, inthetechnological, legal orgovernment policy environment theentityoperates. inwhich ontheentityhave changes withanadverse effect Significant long-term taken placeduringtheperiod,orwilltake obsolete and no longer supported by the service providers. by theservice obsolete andnolongersupported andreplacedby newcomputersoftwareor Intangible assetsitemsarede-recognised oncethey are fully amortised theitemcanbemeasured reliably.• The costof associated withtheitemwillflowtoentity,• Itisprobable that futureeconomicbenefitsorservices and intangible assetisrecognisedasan when: anitemof The costof computersoftware. Intangible assetsconsistof 1.7 Intangibleassets operatingand aretaken surplus. intoaccountindetermining amount property, by reference totheircarrying plantandequipment aredetermined Gains anddeficitsondisposalof over theleaseperiod. buildings that areleased.These aredepreciated Leasehold improvements of relate torefurbishmentsandpartitioning equipment. separate items (majorcomponents)of equipmenthave usefullives orresidual anitemof values, they areaccounted for as When significant componentsof is notdepreciated asitisdeemedtohave anindefiniteusefullife. property,Depreciation is calculated onastraightlinebasisover plantandequipment.Land theestimated usefullife of Depreciation they areincurred. during theperiodinwhich property, plantandequipmentare charged toincome itemsof potentialof enhance theeconomicbenefitsorservice thoseassets. andmaintenancenotdeemedto Repairs such expenditure enhancesthevalue orprevious capacityof property, plantandequipmentisonly capitalisedtotheextent that onitemsof Subsequent expenditure incurred similarassetsthat have reachedand themarket theirlife span. value of itslifespan, theassetat theendof The by residualvalues consideringtheexpected aredetermined market demandof related leases. dates of theasset,such astheexpiry • Legal orsimilar limitsontheuseof theasset. • Technical outputof obsolescencearisingfromchanges inthemarket demandorservice • Expectedphysical theasset. wearandtear, of dependsonoperational factors which theasset. • Expectedusageof assets: The following considerations aretaken intoaccountinassessingtheusefullives of property, plantandequipmentwerereassessedat yearresidual values end. of date. appropriate,The The at assets residual values each reporting and useful lives are reviewed, and adjusted if ACCOUNTING POLICIES(CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS Description Land Building Building improvements Motor vehicles Furniture andequipment Furniture Leasehold improvements Fitting andfixtures Computer equipment % 0% 4% 6.67% 11.1% 6.67%-20% Lease term 10% 10%-20% Estimated usefullife Infinite 25 years 15 years 6 to9years 5 to15years Lease term 10 years 5 to10years 121

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 122 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 asset could be exchanged, or a liability settled, between knowledgeable and willing parties in an arm’s lengthtransaction. inanarm’s asset couldbeexchanged, oraliabilitysettled, betweenknowledgeable andwillingparties payables. at theirestimated fair whichwhich aregenerallyvalue, istheamount These an carried for financialinstruments include cashandbankbalances, Financialinstruments receivables theinstrument. andtrade the contractualprovisions of to FinancialPosition Legal AidSouthAfricabecomesparty when arerecognisedontheStatement of Financial instruments 1.10 Financialassetsandinstruments theIncomeTax Act. section10(1)(CA)of No provision ismadefor taxation asLegal AidSouthAfricaisexempt of interms 1.9 Taxation FinancialPerformance. The operating lease commitmentsaredisclosed inthenotestofinancialstatements.of theleaseinStatementOperating leasepayments arestraightlined andrecognisedasanexpense over theperiodof leases Operating calculated date. at thenetpresentvalue basedontheapplicable primerate at thereporting The theminimum leaseassetsaredepreciated leasepayments over are theleaseperiod.The presentvalue of Performance. Financial The interestisexpensed betweenthecapitalandinterestportions. intheStatement of are apportioned or, lower, theleasedproperty theminimum leasepayments. Financeleasepayments if fair value thepresentvalue of of FinancialPosition at amountsequaltothe Finance leasesarerecognisedasassetsandliabilitiesintheStatement of leases Finance itdoesnottransfer substantially alltherisksandrewardstoownership. A leaseisclassified asanoperating leaseif substantially all the risksandrewardsincidental to ownership.if ittransfers A lease is classified asafinancelease 1.8 Leasedassets theirusefullife. Duringtheyear usefullives underreview therewerenoassetswhose hadchanged. remainder of considered tobeindefinite. Where theassets cease tobe classified asindefiniteassets, they areamortised over the The assetsclassified asindefiniteare evaluated at whetherthey year-end arestill and toassess forimpairment intangible assets arereassessedat year-end. date. appropriate, The atThe each residual values reporting assets useful lives of are reviewed, and adjusted if depreciated. overThe assetsare generally amortised 2 to 10 years. Those will be used for assets which anindefinite periodare not itisreadyfor use. fromthetimewhen amortised theasset.The onastraightlinebasisover intangible assetsare Intangible assetsareamortised theusefullives of capitalised asanewassetandtheinitialisderecognised. theasset,costare meets therecognitioncriteria.Where theexpenditure ismaterial ormorethantheinitialcostof intangible assetisonly capitalisedtotheextent that such expenditure onanitemof Subsequent expenditure incurred losses. andany impairment amortisation less discountsreceived costs. at costlessaccumulated onacquisitionincluding Intangible assetsarecarried service Cost includes thepurchase price, alldevelopmental inpreparingtheintangible assettobereadyfor use costsincurred acquiredthroughnon-exchange transaction. intangible assetismeasuredat costif On initialrecognition,anitemof ACCOUNTING POLICIES(CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS which the service isrendered,andarenotdiscounted. theservice which vacation leave, sick leave, benefitssuch asmedicalcare)arerecognisedintheperiod bonusesbenefits andnon-monetary employee isrendered,such aspaid benefits(thosepayable within12monthsaftertheservice employee short-term The costof Short-term a) 1.12 Employee Benefits theobligationFinancial liabilitiesarederecognisedwhen isdischarged, cancelled,orexpires. thoserights.expire ortheorganisation surrenders instruments righttobenefitsspecifiedinthecontract arerealised,therights assets. Legal AidSouthAfricalosessuch controlif financial the contractual rights that comprises the financialof the entity loses control of Financial assets are derecognised when Derecognition Trade andotherpayables areclassified asfinancialliabilities atfair value. payables Trade andotherpayables areinitially measuredat fairvalue, usingtheeffective interestrate method. other and Trade costapproximates itsfairvalue.amortised theseinstruments, the nature of cost.Duetotheshort-term atcost originated amortised by Legal AidSAandcarried Deposits heldoncall,andinvestments inmoney areclassified market asfinancialassetsheld instruments atamortised Cash andcashequivalents areinitially recordedat fairvalue. equivalents Cash andcashequivalents comprisecashat bankanddepositsheldoncallwithbanks. cash and Cash Judicare andtradedebtors.by debtors practitioners, normal debtors, duplicate Judicare travel claims FinancialPosition arisefromstaff Receivables included intheStatement of having stepstorecover taken thenecessary thedebt. irrecoverable debts inaccordance with Treasury RegulationsThe AccountingAuthority 11.4.1(a)and(b)after writesoff positiondate. alloutstandingindividualamountsat statement of doubtfuldebts ismadebased onareview of An estimate of evidence that theassetisimpaired. Appropriatewhen thereisobjective allowancesfor estimated ordeficit irrecoverable amountsarerecognisedinsurplus receivables Trade andotherreceivables areinitially measuredat cost,andsubsequently measuredat costlessimpairment. other and Trade aremeasuredassetoutbelow. Subsequenttoinitialrecognition,theseinstruments arrangement. tocontractual theentityisaparty transactioncostswhen areinitially measuredat fairvalueFinancial instruments netof Measurement Financial assetsareinitially recognisedusingthetradedate accountingmethod. Recognition leases aremeasuredinaccordancewithGRAP13. financelease payable beingThe classified as financial instruments. change relates toclassification The finance of ACCOUNTING POLICIES(CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS 123

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 124 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 services received in the Statement of FinancialPerformance. received intheStatement of services these a fair valueAfrica cannotreliably for determine thisbenefit,andasaresultdoesnot recognisethe value of and committee meetings without remuneration due to their full-time employment in the public sector. Legal Aid South AccountingAuthority of Legal AidSA members attendance by certain received in-kindconsistprimarily of Services received in-kind 1.14 Services materiality andsignificance. acceptable levels duties.Authority Legal their fiduciary AidSAhasanapproved toeffectively of perform of framework of specific such that itenablesinformation the Executive financial,non-financialanddisclosure levels of bothinterms thefinancialstatements that have totake intoaccounttolerance thePFMAspecifiescomponentsof Section 55(2)of 1.13 Materiality Performance. Financial costsarerecognisedasan benefits become while expense intheStatement of vested, vested pastservice Unvested costisrecognisedasanexpense onthestraightlinebasisover pastservices theaverage year untilthe in theyear itoccurs. theactuarialgains andlossesisrecognisedasincomeorexpense of using theProjectedUnitCreditMethod.Aportion benefit medical costs, by whereapplicable, isdetermined The costand, pastservice definedbenefit obligation, therelated current Post-retirement c) (ii)  (i) settlements and retirement benefitspayable underthat plan: curtailments of the orsettlement When orthat itisprobable therewillbeacurtailment that adefined benefit planwillbeterminated terminations, Plan enterprise). economic benefits by the to reflect the receipt of time year is necessary a shorter the use of plan amendments where systematically over certain thoseemployees theexpected average (except inthecaseof lives remainingworking of existing employees inadefinedbenefitplanarerecognisedasan expenseorasincome amendments inrespectof plan of changes inactuarialassumptionsandtheeffects costs, experiencePast of adjustments, service theeffects employees Existing administered fund. plans Legal AidSAcontributes toa definedbenefitpension whichscheme, requirescontributions tobemadeaseparately benefit Defined b) date. renderedby employees services uptoreporting employment cost,israisedfor theestimated liabilitiesasaresultof Employee entitlementstoannual leave toemployees. they accrue arerecognisedwhen basedontotal Anaccrual, pastperformance. such payments asaresultof The expected bonus payments thereisalegal arerecognisedasanexpense orconstructive obligation when tomake increase theirentitlementor, non-accumulating absences, theabsenceoccurs. when inthecaseof compensation absencesisrecognisedasanexpense that astheemployees render services The expected costof ACCOUNTING POLICIES(CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS the resultingincreaseinretirementbenefitcostisrecognisedasan expense immediately, and any resulting gain is recognised as income in the year in which the termination, curtailment orsettlementoccurs. any curtailment resultinggain isrecognisedasincomeintheyear thetermination, inwhich payable to recipients based on court settlement orders and/orheirs, legatees orotherclaimants settlementorders inestate matters.payable torecipientsbasedoncourt These constituteamounts received fromestates late andsettlementsreached incivilmatters. These amountsare 1.18 Clienttrustfunds entity. itseconomicdependenceonthereporting solely becauseof entity that isarelated party transactions exclude apriceischarged. Related whether transactionswithany party related other party, regardless of entityandthe orobligations resources, between thereporting services transactionisatransfer of A related party key managementpersonnel. thefamily of of andclose members personnel, include theorganisation. key Related management parties of operating decisions areconsideredtoberelated parties that haveAll parties theabilitytocontrolorexercise significantinfluence over Legal AidSAinmakingfinancial and 1.17 Related parties asirrecoverable. settledorsubsequently writtenoff derecognised when Fruitless andwastefulexpenditure receivables aremeasuredat theamountthat isexpected toberecoverable andare to receivables for recovery. Fruitless andwastefulexpenditure isremovedwhen itisresolved fromthenotestofinancialstatements ortransferred and/orwastefulexpenditure incurred. thefruitless recorded isequaltothetotalvalue of Fruitless Theamount andwastefulexpenditurewhen confirmed. isrecordedinthenotestofinancialstatements Performance intheperiodthat theexpenditure wasincurred. Financial All expenditure andwastefulexpenditure relating isrecognisedasanexpense tofruitless intheStatement of reasonable care beenexercised. Fruitless andwastefulexpenditure meansexpenditure that wasmadeinvain andwouldhave beenavoided had 1.16 Fruitless andwasteful expenditure asirrecoverable. settledorsubsequently writtenoff when expenditure receivablesIrregular are measured at the amount that is expected to be recoverable and are derecognised receivables for recovery ornotcondonedandis expenditure isremovedIrregular itiseithercondoned by therelevant fromthenotewhen authority, to transferred therefor areprovided inthenote. casereasons inwhich unlessitisimpracticable todetermine, expenditure incurred theirregular equal tothevalue of expenditurewhen isrecordedinthenotestofinancialstatements Irregular in theperiodthat theexpenditure wasincurred. All expenditure relating toirregular, FinancialPerformance expenditure isrecognisedasanexpense intheStatement of any applicable legislation fromthedefinitioninPFMA. not inaccordancewiththerequirementsof expenditure means expenditure,Irregular in contravention other than unauthorised expenditure, incurred of, or that is expenditure 1.15 Irregular ACCOUNTING POLICIES(CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS recoverable. confirmed. The amount recorded is recorded amount The confirmed. 125

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 126 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 the earliest period for retrospectivethe earliest which restatement ispracticable. theerror. assets, liabilities and netassetsfor Insuch casesthe entityshallrestate of theopeningbalancesof effect 3 requirements, except orthecumulative totheextent theperiod-specificeffects that itis impracticable todetermine inaccordancewithGRAP hasoccurred isappliedretrospectively theerror intheperiod which errors of Correction unless explicitly stated otherwise. The accountingpoliciesapplied areconsistentwiththoseusedtopresenttheprevious year’s financialstatements, 1.25 PriorPeriod Error accounted for prospectively. periodsisdisclosed inthenotes. inthecurrent Changesinaccountingestimatesestimate are that hasaneffect achange inanaccounting developments The nature andamountof errors. and,accordingly, of arenotcorrections obligations associated with, assets and liabilities. Changes in accounting estimates or new result from new information thepresentstatus of, andexpected anasset,that futurebenefitsand resultsfromtheassessmentof consumption of anassetoraliability, theperiodic amountof ortheamountof thecarrying Change inestimates isanadjustmentof 1.24 Change inaccountingestimates The prepayments arerecognisedat fairvalue. arepaidonanannual thesystemrelated basis. costswhich The prepayments mainly compriseof 1.23 Prepayments 13.1 totheAnnual FinancialStatements. A maturity analysis for financialliabilitiesthat showstheremainingundiscountedcontractualmaturities isdisclosed in requirements aremet. areestablished at competitive required,additionalnewarrangements rates toensurethat cashflow basis and,if to cashflowrequirements. Liabilitiesaremanaged by ensuringthat allcontractualpayments aremetonatimeous Liquidity riskismanagedby ensuringthat allassetsareinvested at maturity at competitive interestrates inrelation A maturity analysis for financialassetsandliabilitiesthat showstheremainingcontractualmaturities. risk: Liquidity – – – risk: Credit financialassetsandliabilities 1.22 Riskmanagement of thisreport. betweenthefinancialpositiondate andthedate of No material factorcircumstancehasoccurred 1.21 Subsequentevents hand wasdeemedtobeimmaterial andwastherefore expensed. Legal AidSouthAfricausestheFIFOmethodtovalue thestock onhand.Inthe2017-2018financial year inventory on b) a) consumables arerecognisedasanassetif: Inventories consistsof which 1.20 Inventories Deposits arerecordedat fairvalue. These constituteamountsheldby landlordsfor thevarious buildings leasedby theentityandtravel agencies. 1.19 Deposits ACCOUNTING POLICIES(CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS Maximum exposure tocreditriskisnotcovered by collateral isspecified. isdisclosed separately. instrument Each class of theinventories canbemeasuredreliable.The costof with theitemwillflowtoentity. potentialassociated potentialassociated benefitsorservice It isprobable thefutureeconomicbenefitsorservice Financial instruments coveredFinancial instruments by collateral arespecified. Schoonraad on 23 September 2011 and has been stated at cost of R11,788,000. Schoonraad on23September2011andhas beenstated at costof Aid SouthAfricaon04September 2008.For initialsplit,thelandwasrevaluated by anindependentvaluator, J.O. Johannesburg Division GautengProvince. The landmeasures 1490squaremetres. toLegal Itwastransferred landis described asERF4410 The first Johannesburg Gauteng, Township Registration DivisionI.R.,provision of Land Computer equipment Leasehold improvements Fitting andfixtures andequipment Furniture Motor vehicles Building improvements Building Land Owned assets property, plant andequipment–March2018 Reconciliation of 2. PROPERTY, PLANTANDEQUIPMENT NOTES TO THEANNUAL FINANCIALSTATEMENTS for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS The carrying amounts of property, plantandequipmentcanbereconciledasfollows: amountsof The carrying The costfor maintenanceonmotorvehicles amountedtoR3,618,772. The costfor maintenanceonbuildings amountedtoR343,254. Computer equipment Leasehold improvements Fitting andfixtures andequipment Furniture Motor vehicles Building improvements Building Land Owned assets 302,972,991 101,869,354 19,433,184 24,721,578 82,054,574 16,196,480 49,679,623 2,937,376 6,080,822 Cost Beginning of 169,640,637 R 58,544,938 10,690,249 58,929,637 24,143,169 4,381,060 8,955,909 3,556,000 Carrying 439,675 Value at Accumulated Depreciation 112,426,767 March 2018 47,916,301 20,497,210 17,125,100 8,996,775 2,791,439 6,356,334 8,743,608 Year R – 10,247,642 12,485,611 18,051,334 48,774,431 R 2,911,782 1,778,612 2,524,822 Additions 774,628 190,546,224 53,953,053 10,436,409 64,929,474 40,936,015 4,224,368 9,840,146 6,080,822 Carrying 145,937 – R Value R (1,298,154) (1,993,417) Disposals (594,757) (76,453) (24,054) 268,584,843 24,835,975 15,299,718 96,370,894 18,491,311 75,465,280 31,628,289 2,937,376 3,556,000 – – – – R Cost R Depreciation (14,244,770) (25,875,427) (3,089,169) (5,187,620) (1,258,488) Accumulated Depreciation (894,375) (293,738) (907,266) March 2017 20,454,915 37,825,956 16,535,643 98,944,206 2,497,701 6,343,809 7,801,062 7,485,120 – R – R 190,546,224 End of YearEnd of 53,953,053 10,436,409 64,929,474 40,936,015 9,840,146 6,080,822 4,224,368 169,640,637 Carrying 145,937 24,143,169 58,544,938 10,690,249 58,929,637 Value at 8,955,909 4,381,060 3,556,000 Carrying 439,675 Value R R 127

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 128 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 has been stated at the cost price of R5,250,554. has beenstated at thecostpriceof the building and is25years (sold)toLegal AidSouthAfrica on 08 March 2017. Thetransferred estimated useful life of Middelburg DivisionMpumalanga Province. The building measuresapproximately 616squaremetres anditwas Mpumalanga, The secondbuilding isdescribedasERF 408Middelburg Registration DivisionI.R.,provision of improvements madetoLegal AidHouse. R21,981,000inordertocomply withGRAP17.The building included building and hasbeenstated at thecostpriceof thebuilding is25years (sold)toLegal AidSouthAfricaon04September2008.The estimatedtransferred usefullife of Johannesburg DivisionGautengProvince. The building measuresapproximately 8289squaremetresanditwas Thebuilding isdescribedasERF4410 first Johannesburg Gauteng, Township Registration DivisionI.R.,provision of Building R1,382,130. Professionals, on28March 2018andhasbeenstated atEquity Property costof Legal AidSouth Africaon12July 2017.For initialrecognition split,thelandwasrevalued by anindependentvaluator, Division Mpumalanga Province. The landmeasuresapproximately 2231squaremetres. (sold)to Itwastransferred The seventh Mpumalanga, Witbank landisdescribedasERF109 Witbank Registration DivisionI.R.,provision of R292,696. Professionals, on28March 2018andhasbeenstated at costof Africa on10May 2017.For initial recognitionsplit,thelandwasrevalued by anindependentvaluator, EquityProperty State Province. The landmeasuresapproximately 373squaremetres. (sold)toLegal AidSouth Itwastransferred The sixth land is described as ERF 39 Welkom Free State, Registration Welkom Division I.R., provision of Division Free valuator, Tsebo R850,000. Real AssetManagement,on14November 2017andhasbeenstated at costof to Legal AidSouth Africaon13April 2017.For initialrecognitionsplit,thelandwasrevaluated by anindependendent Division Gauteng Province. The land measures approximatelyKrugersdorp 495 square metres. (sold) It was transferred Gauteng,The fifthlandisdescribedasERF1737Krugersdorp Township Registration DivisionI.R.,provision of R595,000. E. Pretorius, on20September2016andhasbeenstated at costof South Africaon29July 2016.For initialrecognitionsplit,thelandwasrevaluated by anindependentvaluator, Ettienne Division GautengProvince. The landmeasures approximately 595squaremetres. (sold)toLegal Aid Itwastransferred Gauteng, Johannesburg landisdescribedasERF884JohannesburgThe Registration fourth DivisionI.R.,provision of R543,000. Ettienne E.Pretorius, on20September 2016andhasbeenstated at costof Aid SouthAfricaon19May 2016.For initialrecognitionsplit,thelandwasrevaluated by anindependentvaluator, West Province.Division North The landmeasuresapproximately 1086squaremetres. (sold)toLegal Itwastransferred West, Lichtenburg North The third land is described as ERF 1956 Lichtenburg Registration DivisionI.R., provision of R630,000. CC, on15AugustServices 2016andhasbeenstated at costof on 08 March 2017. For initial recognition split, the land was revaluated by an independent valuator, Kgolofelo Property Division Mpumalanga Province. The landmeasures966squaremetres. toLegal AidSouthAfrica Itwastransferred Mpumalanga, Middelburg The secondlandisdescribedasERF408Middelburg Registration DivisionI.R.,provision of Land (continued) NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS Reconciliation of property, plant andequipment–March2017 Reconciliation of R6,433,243. stated at thecostpriceof thebuilding andhasbeen is25years (sold) toLegal AidSouthAfricaon12July 2017.The estimated usefullife of Division Mpumalanga Province. The building measuresapproximately 1548squaremetresanditwastransferred The seventh Mpumalanga, Witbank building isdescribedasERF109Witbank Registration DivisionI.R.,provision of R7,292,718. price of thebuilding andhasbeenstated is25years at thecost Aid SouthAfricaon10May 2017.The estimated usefullife of Free State Province. The building measuresapproximately (sold)toLegal 1073squaremetresandwastransferred The sixthbuilding isdescribedasERF39Welkom Free State, Registration Welkom DivisionI.R.,provision of Division R4,325,371. has beenstated at thecost price of thebuilding and is25years (sold)toLegal AidSouthAfricaon13April 2017.Thetransferred estimated usefullife of DivisionGautengProvince. The building measuresapproximatelyKrugersdorp 1380squaremetresanditwas Gauteng,The fifth building isdescribedasERF1737Krugersdorp Township Registration DivisionI.R.,provision of R3,089,310. has beenstated at thecost price of thebuilding and is25years (sold)toLegal AidSouthAfricaon29Julytransferred 2016.The estimated usefullife of Johannesburg DivisionGautengProvince. The building measuresapproximately 1696squaremetresanditwas Gauteng, building isdescribedasERF884EkurhuleniMetropolitanRegistrationThe DivisionI.R.,provision fourth of R1,307,425. the costpriceof thebuilding andhasbeenstated is25years at to Legal AidSouthAfricaon19May 2016.The estimated usefullife of West Province.Division North The building measuresapproximately (sold) 258squaremetresand itwastransferred West, Lichtenburg North The third building is described as ERF 1956 Lichtenburg Registration Division I.R., provision of Building (continued) NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS Land Owned assets Computer equipment Leasehold improvements andequipment Furniture Motor vehicles Building improvements Building Fitting andfixtures Beginning of YearBeginning of Carrying Value at Carrying 165,666,948 65,872,919 11,399,451 56,670,474 15,533,240 1,788,000 3,828,225 9,841,226 733,413 R 10,006,299 34,224,613 1,768,000 8,476,613 2,799,588 1,373,726 9,647,289 Additions 153,098 R – (1,723,049) (2,357,592) Disposals (489,851) (67,726) (76,966) – – – R – Depreciation (15,314,743) (27,893,332) (1,038,415) (6,024,087) (3,441,064) (1,037,360) (743,925) (293,738) – R 169,640,637 End of YearEnd of 58,929,637 10,690,249 24,143,169 58,544,938 3,556,000 8,955,909 4,381,060 Carrying 439,675 Value at R 129

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 130 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Computer software Photocopiers Photocopiers Finance leasedassets property, plant andequipment–March2017 Reconciliation of Cellphones Photocopiers Finance leasedassets property, plantandequipment–March2018 Reconciliation of *Amount of R7,112,120 under additions is for software still under development under still software for is additions under R7,112,120 of *Amount intangible assetscanbereconciledasfollows: amountsof The carrying intangibleassets– March2018 Reconciliation of Cellphones Cellphones Photocopiers Computer software 3. INTANGIBLE ASSETS 2.1 Financeleasedassets NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS 1,028,985 1,028,985 14,439,601 Carrying Value Carrying Value Carrying Carrying Value Carrying at Beginning at Beginning at Beginning Cost 5,684,942 2,209,918 1,099,255 2,209,918 1,099,255 Cost R – of Yearof Yearof of Yearof R Accumulated Accumulated Amortisation Depreciation R R R – March 2018 2,806,509 282,118 282,118 March 1,028,985 1,028,985 2018 Additions* 7,112,120 Additions Additions 64,887 64,887 R R – 11,633,092 Carrying R R 746,868 746,868 R – Carrying Value Value R – Disposals Disposals Disposals (540,920) (540,920) R 2,275,865 2,275,865 7,327,482 R R – R – – – Cost Cost Amortisation Depreciation Depreciation R R – (1,163,971) (1,175,551) (1,175,551) (558,335) (282,118) (840,453) Accumulated Amortisation Accumulated Depreciation March 2017 1,642,539 1,176,610 1,176,610 R R R March 2017 Carrying Value Carrying Carrying Value Carrying Value Carrying R at End of Yearat Endof at End of Yearat Endof Yearat Endof R – 11,633,092 1,099,255 1,099,255 5,684,942 1,099,255 1,099,255 Carrying Carrying 746,868

746,868 Value Value R R R – R R – *Amount of R5,620,315 under additions is for software still under development under still software for is 4. TRADEANDOTHER RECEIVABLES –EXCHANGE TRANSACTIONS additions under R5,620,315 of *Amount Decrease inprovision for doubtfuldebts Bad debts written off theperiod Balance at the beginningof doubtfuldebtprovision 4.1 Reconciliation of Other receivables Provision for doubtfuldebts Trade receivables Welkom, but notyet registeredwiththeDeedsOffice. Witbank andKrugersdorp 2017 –Prepayments relate mainly topayments inadvance for softwarelicencesandoffice buildings bought in 2018 –Prepayments relate mainly topayments inadvance for softwarelicences. Capital expenditure Operating expenditure prepayments Reconciliation of Prepayments 5. PREPAYMENTS Computer software intangibleassets–March2017 Reconciliation of NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS Carrying Value Carrying at Beginning 3,768,188 of Yearof R Additions* 5,620,315 R (2,539,684) Disposals R Amortisation (10,470,023) March 2018 March 2018 March 2018 10,517,783 15,996,425 10,470,023 (1,163,876) 4,343,503 4,343,503 4,343,503 4,343,503 5,614,606 (23,983) (23,777) 88,203 – R R R R Restated March Carrying Value Carrying at End of Yearat Endof (10,517,783) March 2017 20,576,155 24,568,320 March 2017 24,568,320 24,568,320 10,622,615 16,568,381 10,517,783 3,992,165 5,684,942 6,156,791 Restated 106,194 (12,576) (92,256) 2017 R R R R 131

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 132 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 immaterial andwasexpensed. orpledgedasasecurity. inventories onhandat year The that waswrittenoff endwas stationery no amountof theentity.Inventories operation of onhandthat willbeconsumedduringthenormal There relate tostationery was Stationery onhand Stationery 8. INVENTORIES Closing Balance New/Additional depositsfor theyear Deposits writtenoff Deposits moved toDebtors Deposits expensed Recoveries Opening Balance 7.1 DepositReconciliation Not later than 1 year Later than1year andnotlater than5years follows: The totaldepositabove isclassified as landlords assecurityfor rentrepayment. These constitutemainly amountspaidto 7. DEPOSITS liabilityfor asset.Refer theclientThe trust tonote14a. corresponding settlementorders. payable torecipientsbasedoncourt These constituteamountsreceived fromestate lates andsettlementsreached incivilmatters. These amountsare Client trustfunds 6. CLIENTTRUST FUNDS NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS March 2018 March 2018 March 2018 March 2018 56,498,805 56,498,805 1,661,651 1,557,170 1,308,816 1,557,170 1,557,170 (24,882) (85,801) 248,354 10,001 (3,800) – R – – R R R March 2017 March 2017 March 2017 38,248,204 38,248,204 March 2017 1,697,715 1,661,651 1,664,789 1,664,789 1,421,179 1,661,651 1,661,651 (42,900) 240,472 10,542 (3,706) – – – R R R R allocated by thenational government. During theyear, grants R48,774,431by meansof Legal AidSouthAfricaacquiredproperty, plantandequipmentof (b) Property, plantandequipment Bank balanceandcashonhand for PublicFunds heldwiththeCorporation Deposits amounts indicating financialposition: instruments. Cash andcashequivalents included intheCashFlow Statement comprisethefollowing statement of cashonhandandbalanceswithbanksinvestments inmoney marketCash andcashequivalents consistof (a) Cashandcashequivalents 9. NOTES TO CASHFLOW STATEMENT –March2018 Stationery 8.1 Reconciliation forinventory 8. INVENTORIES (continued) NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS Stationery onhand Stationery –March2017 Stationery onhand Stationery Carrying Value Carrying Carrying Value Carrying at Beginning at Beginning 1,540,046 1,664,789 of Yearof of Yearof R R During theYear During theYear 1,664,789 Additions Additions – R R 230,193,551 234,594,486 March 2018 (1,540,046) (1,664,789) Inventories Inventories Written off Written off 4,400,935 Expensed Expensed Revised/ Revised/ R R R Carrying Value Carrying Value Carrying at End of Yearat Endof Yearat Endof 239,676,128 245,971,703 March 2017 6,295,575 1,664,789 R R R – 133

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 134 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 repayable inequalmonthly instalments, at primeinterestrates. theleaseagreements rangefrom36monthsto60respectively withtheliabilitymachines. The periodsof photocopier inrespect of lessors withdifferent Legal AidSouthAfricaenteredintoafinanceleasearrangement themonth at primeinterest rates respectively.equal monthly instalmentsonthe1stday of aresecuredby photocopiermachinesThe (seenote2).The interestbearingborrowings liabilitiesarerepayable in Total leaseliability Current portion of financeleaseliability of portion Current Non-current portion of financeleases of portion Non-current Interest bearingborrowings 10. FINANCELEASES (Increase)/Decrease inreceivables Debts writtenoff (Gains)/Loss on sale of property, plantandequipment (Gains)/Loss onsaleof (Increase)/Decrease ininventories Increase inpayables benefits Increase inprovision andemployee Amortisation Depreciation Non-cash flowmovement Net profit(deficit) netcashflows fromoperatingactivitiestosurplus Reconciliation of (c) Cashgenerated by operatingactivities 9. NOTES TO CASHFLOW STATEMENT (continued) NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS (14,813,350) March 2018 March 2018 20,847,706 10,080,751 26,715,881 41,518,022 (1,333,637) (2,831,865) 1,664,789 1,163,970 516,303 252,779 769,082 23,777 R R (13,459,091) (21,155,642) (92,843,121) (90,554,729) March 2017 March 2017 29,068,883 1,034,026 5,668,829 1,163,876 (124,744) 616,757 616,757 92,256 – – R R Defined benefit retirement plan retirement benefit Defined separated from the other members’ liabilityandassets.separated fromtheothermembers’ thePension Fundandtheliabilityexposure andtheassetscannotbe Aid SouthAfricaisnottheonly memberof disclosure for thisplanisdoneinaccordancewithadefinedcontribution planduetothe following reasons:Legal that may arise. orsurplus Legal The AidSouthAfricafor any shortfall reason, noprovision ismadeinthebooksof government. The National Treasury that thefundmay standsasguarantorfor experience. any shortfall For this thenational Legal AidSouthAfrica.The fundisadministered underthecontrolof inafundindependentof trustees theplanareadministeredby is governed 1956).The by assetsof thePension FundsAct,1956(ActNo. 24 of ofallemployees.Legal AidSouthAfricacontributes Theplan toadefinedbenefitretirementplan forthebenefit Pensions 11. EMPLOYEE BENEFITS Finance costsrelate tofinance charges for photocopierandcellphones. Finance leasescashflow recon minimumleasepaymentswiththeirpresentvalues Reconciliation of 10. FINANCELEASES(continued) NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS Minimum leasepayments Finance leasesobligation 10.1 Financecosts Depreciation on financeleases Finance leasesliability Finance leasesassets Finance charges Fair value adjustment Present value 578,898 516,303 62,595 1 year Upto R – 2-5 years 261,436 252,779 March 8,657 2018 R – 840,334 769,082 71,252 March 2018 Total (840,453) (769,082) (862,667) 746,868 R – 641,353 616,757 R 24,596 1 year Up to R March 2018 March 2017 – (1,175,551) 1,099,254 (616,757) (693,056) 182,472 March 2017 2-5 years R R – – – – R March 2017 (335,098) Net Cash 641,353 152,325 352,386 616,757 169,613 213,579 24,596 Total Flow – – R R 135

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 136 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Post-retirement medicalaidbenefits Post-retirement benefit benefit Post-retirement thesepensioners.these amountswillbepaidoutover theremaininglives of However, acontractualobligation employees retiredwiththiscondition.Itisanticipated that exists who for certain medicalaidfor retiredemployees.Legal AidSouthAfricaprovided for This thepayment practicehasceased. of recognised asaliabilityinthepast. which hasbeen thepromisedbenefitsisR1,045,517(2017:R1,096,704) 9.21% above CPI.The actuarialvalue of arethat discountrates willbe10.15%andinvestment willaverageactuary returns 7.71%.Medicalcoststrendrates The outasat latest 31March actuarialvaluation 2016.The principalassumptionsadoptedby wascarried the every threeyears. three(3)retireeswasactuarially valued at year-end. Thecontributions tothescheme scheme inrespectof isvalued retiredemployees.Legal AidSouthAfricacontributes toamedicalaidscheme for certain The liabilityfor future Medical 11. EMPLOYEE BENEFITS(continued) A one percentpointchange inassumedhealthcarecosttrendrates wouldhave thefollowing effects: ordeficit. on theamountsrecognisedinsurplus It isassumedthehealthcarecoststrendhasasignificant effect Method used retirement benefits. meetingfuturepost- cashresourceshave of beensetasidefor thepurpose R1,045,517 (2017:R1,096,704)of Contribution payments Interest cost NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS Defined benefit obligation Liability at the beginning of theyear Liability at the beginningof March 2018 (10,455) (1%) R 10,455 1% R March2018 1,096,704 1,045,517 (151,504) 100,317 March 2017 March 2018 1,045,517 1,045,517 (10,967) R (1%) R R March 2017 March 2017 1,096,704 1,096,704 1,133,067 1,096,704 (140,006) 103,643 10,967 1% R R R *The amounts used for the year includes used and reversed provisions. reversed and used March 2017 includes year the for used amounts *The *The figure used for the year includes used and reversed provisions. reversed and used includes year the for used figure *The •  •  comprise: Net claims incurred theperiod. by theendof Aid SouthAfricaisresponsible, ornotreported whether compriseallclaims arisingfromeventsGross claims incurred that have intheperiodandfor Legal which occurred ingeneral payment isonlycases oftenvary; madeoncompletion. based onhistoricalexperience, theactualpayments may vary. timetaken tocomplete Inaddition,thelengthof cases thecostof anestimate canbemadeof cases isthat while court thenature of time totime. Aconsequenceof setby Legalbest handledinthismanner. AidSouthAfricafrom arepaidaccordingtoatariff These practitioners theclient are itbelieves where independent legal practitioners thatLegal theinterestsof AidSouth Africainstructs Judicare March 2018 12. PROVISIONS NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS Judicare* Judicare* Provision for incentive payments Provision for incentive payments Provision for Workmen’s Compensation Provision for Workmen’s Compensation Corporate litigation* Corporate Corporate litigation* Corporate period, net of recoveries. period, netof renderedduring thepreviousclaims periodnotincluded for intheoutstandingclaims services provision for that recoveries, and rendered duringtheperiodnetof forclaims services submittedandaccrued Carrying Value Carrying Carrying Value Carrying 143,391,276 122,271,996 at Beginning at Beginning 96,683,581 73,058,118 43,954,205 46,414,559 1,023,413 1,204,702 1,730,076 1,594,618 of Yearof of Yearof R (148,424,728) (144,430,250) Used During Used During (96,055,523) (84,873,149) (49,673,644) (56,757,781) (1,204,702) (1,730,076) (1,594,618) (965,484) the Year the Year R R 127,305,449 129,668,088 72,430,060 81,323,421 52,133,998 45,987,671 Additional/ Provisions Provisions 1,146,773 1,594,618 2,356,996 Additional Reversal – R R Carrying Value Carrying Carrying Value Carrying at End of Yearat Endof at End of Yearat Endof 122,271,996 107,509,833 73,058,118 69,508,390 46,414,559 35,644,448 1,204,702 1,594,618 2,356,996 – R R 137

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 138 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 information and injuries and diseases cases reported totheCompensation Fundduringthe financial year. andinjuriesdiseasescasesreported information thecontribution isprovided for basedonhistorical The earnings. costof has assessedtheorganisation’s of return theorganisation. The finalcontribution amountispayable oncetheCompensation Fund billof the totalbasicsalary R403,500 peremployee, paidtoemployees of annual for earnings theyear up to amaximum of Commissioner of is requiredtopay by totheCompensation Fund anannual the contribution basedonapercentagedetermined 1993(COIDA), Legal Aid SouthAfrica theCompensation for Occupational InjuriesandDiseasesActof of In terms Compensation Workmen’s theseamountswillbepaid. when exists astothetimingof No certainty actionarises. any outcomeisprovided for intheyear thecauseof inwhich of theseaswellthepossible effect of inprocess. legal matters The cost itsactivitieshasat any timeanumber of Legal AidSouth Africaby thenature of Litigation theorganisation asawhole. aswellthat of performance based ontheirpersonal itfallsdue.each periodwhen Inaddition,anincentive payment ispayable toemployees duringAugust each year cheque.receive The monthly. dutytopay athirteenth thisamountaccrues ispaidout accrual The fullamountof theirpackage insuch thepensionfundareentitledtostructure away that they of Employees aremembers who Bonuses sensitivityanalysis isprovided. is notconsideredtobesignificantandnofurther achange inthekey theoutstandingclaims variables provision. Duetothis, theimpactof theaccuracy of determine actualclaims claims experience monthly arise. to when isperformed Aretrospective coulddiffer which review of adequate. However, estimation isbaseduponvariable andassumptions factors itrecognisesthat theprocessof FinancialPosition is Legal AidSouth Africabelieves intheStatement of that theliabilityfor claims reported variables key in changes theprovision, nomaterial change isexpected inany assumptionsmade.nature of to sensitivities All assumptionsarebasedonactualclaims theoutstandingclaims experience provision. indetermining Duetothe and assumptions in Changes thematter.per caseof theprovision amountfor isthenusedtodetermine information each pendingmatter basedonitsageandthecost 36months. This typeuptoamaximum of caseactivitiesthat iscompletedpermonthfor each matter and/orcourt of adjusting allpayments madeduringthisperiodtotheirpresentday value. We thepercentage thereafterdetermine The and methodusedisbasedonreviewing5financial years actualpayments for over matters aminimum periodof Outstanding claimsprovision 12. PROVISIONS (continued) NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS 13a. ClientsTrust Trade andotherpayables Year 2017 Trade andotherpayables Year 2018 13.1 Maturityanalysis  * 13. TRADEANDOTHER PAYABLES NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS Less: Section3dpayments notpaidover toboard Less: Payments madefrommainaccount asset Client trust Client trustrecon assetfor liability. theclientThe trust corresponding Refer tonote7. settlement orders. in civilmatters. These amountsarepayable torecipientsbasedoncourt These constituteamountsreceived fromestate lates andsettlementsreached fund Client trust creditors* Sundry Accruals Bonus pay benefits(13th cheque) Leave pay benefits Trade payables Client trust liability Client trust The sundry amount includes accruals for goods received which were not receipted on the system by year-end. This represents represents This year-end. by system the on receipted not were which received goods for accruals includes amount sundry The invoices not paid as at year-end. at as paid not invoices 78,461,914 88,564,871 <1Year 4,485,871 1-2Years 4,490,257 2-5Years March 2018 56,498,805 56,402,311 56,402,311 – – March 2018 25,977,105 29,967,273 34,416,247 93,050,742 (96,494) 2,625,576 5+Years 64,541 – R – – March 2017 38,248,204 38,169,530 38,169,530 March 2017 28,533,921 32,219,023 82,952,171 93,050,742 18,071,472 82,952,171 3,999,218 (26,160) (52,514) 128,538 Total R 139

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 140 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Africa to enable it to meet the government’s responsibility to provide legal services to those who cannot afford it. Africa toenable cannotafford ittomeetthegovernment’s tothosewho responsibilitytoprovide legal services Gross revenue comprisesgrantsfromtheNational Revenue Fund.These fundsareprovided toLegal AidSouth 14. REVENUE NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS Impact Litigation Co-operation Agreements 16. ADMINISTRATIVE EXPENSES disposed from monies comprises income *Sundry Civil disbursements Judicare assets sold to staff and cost recovered. cost and staff to sold assets Unconditional government baseline allocation 15. INTERESTINCOME Legal AidGroup(ILAG) for International Sponsorship conference 15.1 Otherincome for PublicCorporation Deposits incomereceived fromfundsinvested withtheInterest incomeconsistsmainly of *Sundry income *Sundry assets Profit ondisposalof andbenefittotheBoard Commission ongarnish Other incomecomprises 1,754,394,000 1,754,594,958 106,268,502 130,419,333 March 2018 March 2018 March 2018 March 2018 12,733,215 23,193,726 1,333,637 4,820,739 6,596,877 2,347,590 200,958 877,856 136,097 R R R R 1,577,171,000 1,577,201,000 115,965,136 March 2017 March 2017 March 2017 March 2017 10,953,711 98,161,417 27,978,104 1,286,747 5,563,260 1,300,546 Restated 934,197 366,349 30,000 – R R R R Skills development Subscriptions and membership fees Subscriptions andmembership Storage costs Signage andbranding Security costs Refreshments Recruitment Printing andstationery Postage andcourier Office rental-Satellite Offices Office rental Municipal services Management fees Maintenance office Maintenance building Library andpublications Library Leadership programme Leadership IT support Insurance short term Insurance short Insurance –GroupLife Education and training Document exchange Computer softwarelicenses Communication Cleaning services Board fees Audit fees Advertising thefollowing material expenses: Other expenses ismadeup of 16.1 Otherexpenses 16. ADMINISTRATIVE EXPENSES(continued) NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS March 2018 42,780,645 13,557,267 21,429,589 14,645,949 2,392,100 2,258,171 7,093,129 1,101,382 7,676,975 2,363,941 1,257,957 3,644,527 5,759,237 4,021,037 1,042,320 3,046,190 7,702,648 3,862,781 4,770,938 116,447 853,881 853,035 871,732 593,591 851,105 992,787 652,307 – R March 2017 41,602,197 12,619,017 20,174,956 14,857,502 4,460,004 2,144,152 5,870,754 7,150,395 2,282,928 3,532,438 1,327,574 5,501,904 4,167,941 2,557,877 6,941,689 3,815,230 5,161,672 167,484 798,685 927,449 913,811 879,725 945,685 490,340 647,715 453,904 990,781 587,311 R 141

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 142 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 creates abasisdifference. below.which The basisandthe budget ispreparedoncashbasis financialstatements arepreparedonanaccrual BudgetandActualAmountsintheCashFlow Statement for theperiod ended31March 2018hasbeenpresented of Comparison A reconciliation betweentheactualamountsonacomparable basisaspresentedinthe Statement of Financial Performance. expenses intheStatement of classification onthenature of The The basisusing a budget financialstatements andaccountingbasisdiffers. arepreparedontheaccrual 01 April 2017 to 31March 2018. The budget isapproved onacashbasisby functionalclassifications. The approved budget covers theperiodfrom 17.  Other expenses include bankcharges, public relations, bursaries, etcetera Other expenses, notmaterial individually Legal fees Education and trainingLegal Development Computers -disasterrecovery Computers Workshops Workmen’s compensation Wide AreaNetwork Vehicle tracking Vehicle maintenance Vehicle fuel Travelling and sub-circuitcourt Travel andsubsistence Tools andequipment Telephone andfaxes Software maintenance thefollowing material expenses (continued): Other expenses ismadeup of 16.1 Otherexpenses(continued) 16. ADMINISTRATIVE EXPENSES(continued) NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS STATEMENT RECONCILIATION OFACTUAL AMOUNTINTHECASHFLOW STATEMENT ANDCOMPARATIVE 231,218,792 March 2018 16,533,814 10,060,359 14,229,140 14,214,361 1,614,301 1,026,903 1,122,485 1,045,677 1,085,508 3,618,772 7,677,326 1,678,502 316,566 739,880 63,532 R 221,743,560 March 2017 14,834,172 13,529,324 13,094,358 1,738,103 1,011,543 1,146,773 2,173,173 3,261,211 9,986,199 6,491,323 1,267,431 216,379 340,749 661,246 20,456 R Name asDirectors – For services –Non-executive18.1 Directors 18. DIRECTORS’ EMOLUMENTS cash items. ProfitandLossothercomprehensive and non incomeinclude bothaccruals The Statement of The budget waspreparedoncashbasisfor the2017-2018financial year. Deficit for the year Actual amountintheCashFlow Statement Basis difference budget andactualcomparative statement Actual amountoncomparablebasisaspresentedinthe 17.  NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS Judge PresidentDMlambo Adv. PduRand Judge MMakume Ms ARhoda Ms TMhlungu Ms MNaidoo YVawda Prof Ms NMgadza Mr WScholtz Mr LMtshali Mr MLeseilane Mr NMvundlela Ms EEmdon Ms AChowan Mr RTheunissen COMPARATIVE STATEMENT (continued) RECONCILIATION OFACTUAL AMOUNTINTHECASHFLOW STATEMENT AND (Remuneration SocialandEthicsCommitteemember) (Board Exco andAudit Committeemember) (Legal Services Committeemember) (Legal Services (Legal Services Committeemember) (Legal Services (Audit Committeemember) Non beneficial Non beneficial Non beneficial Comments SCBA CFS SFP 16,670,996 24,847,026 41,518,022 2,831,865 Operating Activities R March 2018 Financing (335,741) (335,741) Activities 652,307 77,339 84,755 72,784 60,803 22,206 30,863 87,521 83,539 31,323 53,433 29,480 18,262 – R – – – R (55,886,551) (52,559,497) March 2017 3,327,054 Activities Investing 587,195 73,506 71,608 57,642 61,129 26,635 26,199 71,831 64,622 28,164 57,855 22,925 25,081 R – – – – R

– 143

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 144 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 *Executives for part of the financial year. financial the of part for *Executives Systems Executive Ms MMonwa–Information Audit Executive Mr SMamotheti–Internal Executive L/MP Ms MKgabi –Provincial Executive FS/NW Mr TMakamedi–Provincial Executive GP Adv. WLambley –Provincial Executive NC/WC –Provincial Ms CRobertson Executive EC Mr HBambiso–Provincial Executive KZN Mr VMdaka–Provincial Mr TMtati –Legal Executive Communication Executive* Ms MMahape-Marimo– Communication Executive* Mr MVShabangu– Operations Executive Adv. BNair–National Legal Executive –Chief Mr PHundermark Resources Executive –HumanMs AClark Financial Officer Ms RHlabatau –Chief asExecutives– For services 18.2 Executive Management’s remuneration 18. DIRECTORS’ EMOLUMENTS (continued) NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS Operating Officer Mr JMakokoane –Chief Executive Officer Ms VVedalankar –Chief Name 14,995,121 1,262,201 1,213,339 1,127,416 1,112,494 1,303,403 736,884 759,160 885,687 983,952 849,164 849,164 898,972 983,952 766,853 113,468 343,275 805,740 Salary Basic Bonus and 3,255,156 Incentives 197,874 146,763 208,309 234,495 159,808 157,787 147,065 236,832 205,688 158,888 246,963 330,615 272,231 255,957 295,882 - - Allowances Expenses/ 1,049,618 6,775,710 436,249 501,637 205,890 206,747 545,552 555,940 270,416 209,345 332,043 228,850 386,691 275,979 553,948 237,733 700,577 78,493 1,694,587 170,329 171,718 150,850 152,774 133,259 138,748 178,734 187,647 168,738 21,754 40,335 38,446 23,679 13,348 23,599 45,355 35,274 Other March 2018 26,720,574 1,392,760 1,447,896 1,592,969 1,586,570 1,542,176 1,470,215 1,596,912 1,467,303 1,582,902 1,437,842 2,074,589 2,007,580 1,806,119 2,114,383 2,684,177 330,709 585,473 Total R March 2017 24,738,594 1,263,629 1,304,048 1,495,688 1,473,113 1,383,306 1,336,529 1,447,539 1,333,427 1,454,291 1,467,032 1,936,823 1,841,867 1,699,144 1,973,478 2,502,589 826,092 Total R - - Trade receivables account Client trust Deposits Cash andcashequivalents deposit interestrate wouldhave thefollowing effects: ordeficit.Aonepercentpoint change inassumeddeceasedestate fundandrental amounts recognisedinsurplus It isassumedthedeceasedestates’ fundsandtherentaldepositinterestrate trendhave onthe asignificanteffect used Method •  •  •  of: Below istherecalculated financialassetsandliabilitiesshowingtheeffect 19.2 Sensitivityanalysis depending oncashequivalents held.Amajorexpense arefixed isonsalarieswhich for theperiodunderreview. revenue isagovernment grantandtoalesserextent,Legal AidSouth Africa’s interestincome majorsourceof risk analysis Sensitivity 19.1 Riskmanagement Finance leasesobligation Trade andotherpayables Financial liabilities Trade andotherreceivables account Client trust Deposits Cash andcashequivalents 19. CATEGORIES OFFINANCIALINSTRUMENTS NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS Financial assets A onepercentagepointdecreaseorincreaseintradeandotherreceivable accountinterestrate. A onepercentagepointdecreaseorincreaseintradeandotherpayables accountinterestrate. accountinterestrate. A onepercentagepointdecreaseorincreaseinthecurrent Financial instruments at amortised cost at amortised Financialinstruments cost at amortised Financialinstruments cost at amortised Financialinstruments cost at amortised Financialinstruments cost at amortised Financialinstruments Cash Category (234,594,486) (56,498,805) March 2018 (5,614,606) (1,557,170) (1%) R (2,345,945) (564,988) (56,146) (15,572) 1% R (245,971,703) (38,169,530) March 2017 (6,156,791) (1,661,651) 234,594,486 March 2018 93,050,742 56,498,805 5,614,606 1,557,170 516,303 (1%) R R 245,971,703 (2,459,717) March 2017 82,952,171 38,248,204 6,620,810 1,661,651 (381,695) (61,568) (16,617) 616,757 1% R R 145

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 146 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 bearing assetsotherthanliquid cash. changes inmarket interestrates. The organisationflows aresubstantially hasno significant interest independentof interest payable The organisation’s onfinanceleasescontracted with outsideparties. incomeandoperating cash oninvestments returns withfinancialinstitutionsand The organisation isexposed tointerestrate riskinrespectof risk rate Interest 3. Payables pastduedate 1+years 6 months-1year 3-6 months <3 months Receivables pastdue available cashresources. andmanagementof fundingstructures current in raisingfundstomeetsitsfuturecommitments. This riskisregarded aslowconsideringLegal AidSouthAfrica’s Liquidity riskisthethat theorganisation wouldnothave sufficientfunds available ormay encounterdifficulties risk Liquidity 2. risk doesnotariseorisnormal. market bankdeposits, Legal theissueof AidSouthAfricaareinvested term inshort fundsof term As alltheshort lessthanonemonth. in assetswithamaturity of allfundsareinvested andat 1and3years least60%of CPD Boarddoesnotinvest inany assetswithamaturity of assetsandthe investments term noticeapre-requisiteiswhat may aremademainly bewithdrawn inshort onshort billsandcash.SincetheCPD’s money funds market instruments, specialtreasury invests term thefundsinshort theSouthAfricanReserve Bank.Itacceptscalldepositsfromthepublic sectorand of isasubsidiary (CPD) which for PublicLegal fundsintheCorporation Deposits AidSouthAfricaisrequiredby regulation toinvest term itsshort risk Market 1. 19.2 Sensitivityanalysis(continued) NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS Trade andotherpayables Client trust funds Client trust Finance leasesobligation Trade andotherpayables Client trust funds Client trust Finance leasesobligation Year 2018 Year 2018 Year 2018 Year 2017 Year 2017 Year 2017 88,564,871 56,402,311 78,461,914 38,169,530 <1Year 516,303 616,757 1-2Years 4,485,871 4,490,257 – – – – 2-5Years – – – – – – March 2018 4,830,639 5,614,606 701,977 5+Years 81,991 – R – – – – – – 93,050,742 56,402,311 82,952,171 38,169,530 March 2017 5,433,130 6,156,791 516,303 616,757 Restated 532,829 136,166 54,667 Total R Education andtraining Tools andequipment Leasehold improvements andequipment Furniture Land andbuilding Signage andbranding Advertising Impact Litigation Conferences –ILAG Computer maintenance Computer software Computer hardwareandITsupport 20.2 Othercommitments year-end noaccountshave where beenreceived. Refer tonote13onJudicare provision. issuedbefore instructions R53,6 million(R64,7million)committedexpenditure related totheestimated value of 20.1 Judicare commitments 20. COMMITMENTS d)  c)  b)  a)  Receivables pastdue these instruments. These risksaremitigated asfollows: amountof withmaximum exposure equaltothecarrying counterparties defaultof credit riskarisesbecauseof Credit riskarisesmainly fromreceivables andcashequivalents. Legal AidSouthAfrica’s exposure to risk Credit 4. 19.2 Sensitivityanalysis(continued) NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS raise debtors initsdayraise debtors today business. With regard toaccountsreceivables, creditriskislimitedby thefactthat theorganisation doesnotissueloansor with regard tocashandequivalents limited. Cash andequivalents areplacedwithhighcreditqualityfinancialinstitutions, thusrenderingthecreditrisk debtor may beraisedduetoadvances ontravel andsubsistence. creditfacilitiestoeitheremployeesLegal except AidSouth Africadoesnotoffer orany a otherperson, where Transactions areenteredintowithreputable institutionsapproved by National Treasury. March 2018 March 2018 11,258,553 53,686,330 March 2018 1,523,947 7,166,526 1,695,267 2,699,813 4,830,639 111,708 253,508 19,161 75,501 – – – R R R March 2017 March 2017 11,025,756 64,726,996 March 2017 2,500,000 3,387,475 7,547,800 9,926,506 1,628,950 5,897,149 227,991 625,586 51,832 20,349 – – – – R R R 147

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 148 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 in prescription.Allclaims were beingdefended. claims resulting alleged failuretoprosecuteclaims timeously ornon-prosecutionof 2017 –There were4claims relating clients toprofessional negligenceinwhich negligence, disputesinJudicare claims andgenerallitigation. threecategories, namely, litigation isconstitutedof Corporate professional 21.1 Corporatelitigation 21. CONTINGENTLIABILITIES Later than1year andnotlater than5years Not later than 1 year as follows: The futureminimum leasepayments undernon-cancellable operating leasesare Operating lease –Legal AidSouthAfricaaslessee Operating leasecommitments were notreceived on31March 2018. before year-end with suppliers Legal AidSouth Africaplacedorders andthegoodsservices Computer softwarelicences Sponsorship Moving costs Building improvements Printing andstationery Legal services Professional services Communications Motor vehicles 20.2 Othercommitments(continued) 20. COMMITMENTS(continued) NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS March 2018 March 2018 March 2018 49,724,012 36,821,024 36,561,168 86,545,037 1,208,029 7,629,149 2,226,739 149,298 163,820 331,205 48,944 – – R R R – March 2017 March 2017 March 2017 49,570,453 40,734,400 38,917,781 90,304,853 1,117,400 137,045 187,410 458,281 270,000 50,000 25,400 – – – – – R R R Computer softwarelicences Sponsorship Moving costs Building improvements Printing andstationery Legal services Professional services Communications Motor vehicles Education and training Tools andequipment Leasehold improvements andequipment Furniture Land andbuilding Signage andbranding Advertising Impact Litigation Conferences – ILAG Computer maintenance Computer software Computer hardwareandITsupport 21.3 Rollover funding linked torollover fundingrequestedaspernote22.3below. FinancialPerfomanceunder revenue leadingtothedeficit. The R38,9 millionis intheStatement of wasnothampered.The delivery fundingfor thebudget cutwasnotincludedsure that service financial year. Legal making AidSouthAfricafundedthe budget cutfromitsowncashreserves deficit canbe attributed totheR92million budget cutthat theorganisation had inthe2016-2017 of R92,8million. The In the2016-2017financial year Legal AidSouthAfricahadarestated deficit below. Perfomance leadingtothedeficit. The R35,3millionislinked torollover fundingaspernote22.3 Financialhampered. The sourcedfundingwasnotincluded underrevenue intheStatement of wasnot delivery makingsurethat service Africa sourcedR11,5millionfromitsowncashreserves In the2017-2018financial year,of R2,9million.Legal AidSouth Legal AidSouthAfricahad adeficit 21.2 SurplusFundlinkedtorollover fundandretainedincome 21. CONTINGENTLIABILITIES(continued) NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS March 2018 March 2018 11,258,553 36,561,168 36,561,168 1,208,029 7,629,149 2,226,739 1,523,947 7,166,526 1,695,267 2,699,813 149,298 163,820 331,205 111,708 253,508 48,944 19,161 75,501 – – – – – R R March 2017 March 2017 11,025,756 38,917,781 38,917,781 2,500,000 3,387,475 7,547,800 9,926,506 1,628,950 1,117,400 137,045 187,410 458,281 227,991 625,586 50,000 51,832 25,400 20,349 – – – – – – – – R R 149

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 150 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 under review. for theyearexpenditure werereported andwasteful relate tofruitless which financialmisconduct Five (5)incidencesof and wasteful expenditure Financial misconductrelatedtofruitless Total 5 telephone managementsystem In one(1)instanceinterestwaspaidon vehicle license payment of Offices were charged penalties for late In three(3)instances, Legal AidSALocal Sheriff late payment of In one(1)instancesummonsissueddueto Opening balance Irregular expenditure relating toothergoodsandservices Irregular expenditure relating toofficerental Irregular Opening balance expenditure 23.2 Irregular 23.1 Fruitless andwasteful expenditure 23. FRUITLESS ANDWASTEFUL EXPENDITUREANDIRREGULAR Bad debts writtenoff 22. BAD DEBTSWRITTENOFF NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS Irregular expenditure awaiting condonation Irregular Less: Amountsnotrecoverable (notcondoned) Less: Amountsrecoverable (notcondoned) Less: Amountscondoned disputed by theallegedresponsible person. and 1counsellingprovided, 1 condonedand1instancestillbeing issuedIn 4instancesmonieswererecovered letters and3 warning Steps taken Expenditure Reported Amount of Fruitless Amount of and Wasteful 427 459 896 213 10 10 R Recovered/Condoned Amount of Fruitless Amount of and Wasteful Expenditure March 2018 March 2018 242 459 711 213 3,869,933 4,097,716 8,036,746 7,172,457 7,172,457 10 10 864,289 R 23,777 69,097 Amount of Fruitless Amount of R – – R Expenditure Not and Wasteful March 2017 March 2017 1,087,703 2,092,281 4,238,357 1,058,372 4,097,716 4,097,716 Recovered 140,641 92,256 185 185 – – – R R R – – – which expiredwhich duringtheleaseperiod andthey couldnotberenewedtimeously. Stellenbosch, Bulwer, LocalandSatellite Officesthey had Vryheidvalid tax and Klerksdorp clearance certificates Soshanguve, Botshabelo,When Legal AidSouthAfricaenteredintotheleasecontract withthelandlordsof 2018 for theyear underreview.expenditure werereported Twenty-two relate toirregular (22)incidentswhich expenditure Other instancesrelatedtoirregular review. for theyear under expenditure were reported to irregular which relates financialmisconduct Eleven (11)incidentsof expenditure Financial misconductrelatedtoirregular Total 33 authorised personnel securitycontractwasnotapproved by the In one(1)instancetheextension of submission) closing date of In five (5)instancesinvalid quotations wereconsidered for tender(date after extension/variations above 15% In two(2)instancesNational Treasury approval wasnot obtainedfor contract services and deviation goods other In one(1)instancethebidderwithhighestquotewasawarded business without expenditure Irregular 23.2.2 rental office expenditure Irregular 23.2.1 23. FRUITLESS ANDWASTEFUL EXPENDITUREANDIRREGULAR(continued) NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS office accomodation complying withrelevant Supply ChainManagementpolicy. There wasnoalternative with nosignedcontract.The contractswerenotsignedduetothesupplier forIn sixteen(16)instancespayments officerentals weremadetosuppliers extension/variations above 15% In one(1)instanceNational Treasury approval wasnotobtainedfor contract tax clearance certificate In seven for (7)instancespayments officerentalswithno weremadetosuppliers responsible for this irregular expenditure.responsible for thisirregular noemployeesrequired fromthesuppliers; were and signedcontractduetooutstandingdocuments relate toofficerentalswithnotax clearance certificate submitted. Noactionwastaken becausethematters In all22instancesrequestfor condonation willbe Steps taken submitted. All 11incidentsrequestfor condonation willbe Steps taken March 2018 3,869,933 2,018,268 1,465,264 3,939,030 386,401 45,562 14,490 3,339 5,707 R March 2017 R – 151

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 152 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Remuneration paidtosenior managementasdefined. Refer tonote 19.2above. Justice, however norentalischarged for of theofficespaceallocated. areoccupiedbywhich theDepartment buildings of thecourt The Legal AidSAPolokwane LocalOfficeandMitchells PlainSatellite Officearemakinguse South AfricanLaw Reform Commission Debt Collectors Council of Criminal AssetRecovery Account Sheriffs South AfricanBoardof President’s Fund Guardian’s Fund Public Protector South AfricanHumanRightsCommission Special Investigating Unit National Prosecuting Authority duetocommoncontrol: parties The Services. following entitiesareconsideredto berelated Justice andCorrectional Authority istheMinisterof andtherelevant Executive Services Justice andCorrectional of theDepartment operates under theumbrellaof theorganisations. Legal AidSouthAfrica of financial andoperating decisionswereconsideredtoberelated parties that haveAll theparties theabilitytocontrolorexercise significantinfluence over Legal AidSouthAfricainmaking 25. RELATED PARTY DISCLOSURES unlawfully, falsely andwithintenttodefraud. review. Anemployee allegedly charged andacceptedmonies intheyear under fraudwasreported One (1)incidentof 24. FRAUD financial policiesandprocedures. Legal AidSouthAfrica’s instances therewastransgressionof for theyear underreview.procedures werereported Inall compliance withLegal AidSouthAfricafinancialpoliciesand financialmisconductrelated tonon- Two (2)incidentsof 23.3 Financialmisconductrelatedtonon-compliancewithLegal AidSAfinancialpoliciesandprocedures expired duringtheleaseperiod andthey couldnotberenewedtimeously. which LocalandSatellite Officesthey had valid tax clearance certificates Ga-Rankuwa, Bulwer andPietRetief (continued) Soshanguve, Botshabelo,When Legal AidSouthAfrica enteredintotheleasecontractwithlandlordsof services and goods 2017 other expenditure Irregular 23.2.2 23. FRUITLESS ANDWASTEFUL EXPENDITUREANDIRREGULAR(continued) NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS 1 verbal warning. In the2instances, and 1wasgiven writtenwarning Steps taken Employee resignedpendinginvestigation. Steps taken

Other expenses Administrative Perfomance Financial of Statement surplus Accumulated Equity receivables Trade andother assets Current Assets FinancialPosition at31March Statement of therestatement isasfollows: periods. of The effect reporting comparative figureshaveCertain beenrestated toaccount for the Judicare whichoverpayments relate totheprior prior periodsuptothe2004-2005financial years. Provision for doubtfuldebts hasbeenraisedfor wereoverpaid amountswhich for periods relating to2015-2016and overpaid amountsareunderway. have theJudicare practitioners alreadypaidtheoutstandingamounts. Someof assoontheoverpaymentsLegal AidSouthAfricaraiseddebtors wereidentified.Processestorecover the Total Years 2004/05 to2014/15Financial 2014/15 FinancialYear 2015/16 FinancialYear 2016/17 FinancialYear travel claims toLegal AidSouthAfrica.This beingoverpaid resultedintheJudicare practitioners asfollows: During the2016-2017financial year, submitted Judicarepractitioners managementidentifiedthatoverstated certain 26. PRIORYEARADJUSTMENTS NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS 224,133,769 109,020,411 250,053,153 333,154,180 Previously 6,620,810 Reported R R15,798,809 Adjustments March 2017 R9,377,079 R1,726,282 R3,048,091 R1,647,357 (2,390,209) 6,944,725 4,554,515 (464,019) (464,019) R 221,743,560 115,965,136 249,589,134 337,708,695 6,156,791 Restated R 214,450,900 149,118,922 338,341,758 363,569,822 Previously 4,866,800 Reported R March 2016 Adjustments (14,151,452) 10,060,955 (4,090,497) 4,090,497 4,090,497 R 224,511,855 342,432,255 134,967,470 359,479,325 8,957,297 Restated 153

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 154 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 (Increase)/Decrease inequity Increase/(Decrease) intotalreceivables Increase/(Decrease) inprovision for doubtfuldebts Increase/(Decrease) inaccountsreceivables Increase/(Decrease) intotalfinancialperfomance Increase/(Decrease) inprovision for Judicare expense (Increase)/Decrease inJudicare expense FinancialPosition at31March(continued) Statement of 26. PRIORYEARADJUSTMENTS(continued) NOTES TO THEANNUAL FINANCIALSTATEMENTS (CONTINUED) for theyearended31March 2018 LEGAL AIDSOUTHAFRICAANNUALFINANCIALSTATEMENTS March 2017 (2,390,209) 4,090,497 4,090,497 4,554,516 6,944,725 (464,019) R - (14,151,452) March 2016 10,060,955 10,060,955 14,151,452 (4,090,497) 4,090,497 4,090,497 R which wasdismissedwithcosts.which appliedforassociation leave anddignity. HomeAffairs toappeal The Ministerof challenged onthebasisthat itinfringesontheconstitutionalrighttofreedomof withasylumseekers. Thisdoes notrecognisecivilmarriages decisionwaslegally Directive which refused,relying onacertain but theDepartment HomeAffairs of civilly withtheDepartment they appliedtoregistertheirmarriage when marriage They toregistertheircivilmarriage. hadalreadyenteredintocustomary Affairs Home of the Department citizen), the couple was challenging the refusal of (Nigerian &Others HomeAffairs citizen) andEmmanuel Oche vMinisterof African citizen andanasylumseeker. ZiziphoNkumando(SA Inthematter of betweenaSouth refusingtoregisterthemarriage HomeAffairs of Department the Directive was issued by which the challenging the constitutional validity of CapeHighCourt Legal AidSAalsorepresentedacoupleintheEastern well as possession of anddealingindrugs, andothercharges. well aspossessionof child abuse allegedly committedontheirfive children, as multiple charges of Case’. The accused and his wife are accused of Horror the so-called ‘House of theaccusedin Unitis representingoneof SA PretoriaLocalOfficeHighCourt at Bivane DamnearVryheid. The couple waslater found dead.The Legal Aid three otherpeopleafteraBritishcouplewere abductedfromaholiday resort with who wasarrested theaccused SA Verulam LocalOffice isacting for oneof alocalchurch. The Legal Aid after anattack at apolicestation of by members fiveEngcobo tragedyinwhich policemenandaSANDFsoldierlosttheirlives afterthe who werearrested theaccused Local Officeisrepresentingsomeof substantial justice would otherwise result. The Legal Aid SA Mthatha expense, if and tohave by alegal thestate practitionerassignedtotheperson andat state law of amongst others, tobepresumedinnocentuntilfound guiltyby acourt provides includes hasarighttofairtrial,which that every accusedperson RSAwhich theConstitutionof Section35of to ensuretheimplementation of widely publicised. Inthesecriminalmatters, Legal AidSAhastheresponsibility haveLegal AidSApractitioners representedclients inmany casesthat are 155

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 156 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 COMPANY INFORMATION AND CONTACT DETAILS PART G:

Website: www.legal-aid.co.za Legal AidSAEthics Hotline:0800153728 0798357179 Please CallMenumber: Legal AidAdvice Line:0800 110 Fax: +27118772222 Tel: +27118772000 Docex 117,Johannesburg 2017 Braamfontein Private BagX76 South Africa 2017 Johannesburg Braamfontein 29 DeBeerStreet 1. COMPANY INFORMATION ANDCONTACT DETAILS Mr Victor Shabangu Ms MmantshaMonwa Ms AmandaClark Mr Thembile Mtati Ms Rebecca Hlabatau Mr SethopoMamotheti Mr Patrick Hundermark Adv. BrianNair MakokoaneMr Jerry Ms Vidhu Vedalankar Judge PresidentDunstanMlambo Name LEGAL AIDSANATIONAL OFFICE Communication Executive SystemsExecutiveInformation Human Resources Executive Legal Executive FinancialOfficer Chief Audit ExecutiveInternal Legal Executive Chief National Operations Executive Operations Officer Chief Executive Officer Chief Board Chairperson Designation [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] Email Address 157

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 158 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 COMPANY INFORMATION ANDCONTACT DETAILS Inset: Inset: (Potchefstroom HoO), Ms Melinda de Kock (Klerksdorp HoO). HoO). (Klerksdorp Kock de Melinda Ms HoO), (Potchefstroom HoO), Ms Charmain Smit (Rustenburg HoO), Ms Dimakatso Mkhari (Lichtenburg HoO), Mr Moima Phakedi Phakedi Moima Mr HoO), (Lichtenburg Mkhari Dimakatso Ms HoO), (Rustenburg Smit Charmain Ms HoO), (Botshabelo HoO), Ms Victoria Mophulane-Zilanda (Mafikeng HoO), Mr Puseletso Mokoena (Phuthaditjhaba (Phuthaditjhaba Mokoena Puseletso Mr HoO), (Mafikeng Mophulane-Zilanda Victoria Ms HoO), (Botshabelo Inset: Inset: (Welkom HoO), Mr Machini Motloung (Bloemfontein HoO), Mr Tshotlego Makamedi (FS/NW PE), Mr Cuma Siyo Siyo Cuma Mr PE), (FS/NW Makamedi Tshotlego Mr HoO), (Bloemfontein Motloung Machini Mr HoO), (Welkom Cape PE), Dr Henry Lerm (Uitenhage HoO). HoO). (Uitenhage Lerm Henry Dr PE), Cape Ms Anele Tshapa (Kroonstad HoO), Mr Aubrey Kunene (Vryburg HoO), Ms Stefani de Villiers Villiers de Stefani Ms HoO), (Vryburg Kunene Aubrey Mr HoO), (Kroonstad Tshapa Anele Ms left: From Mr Mandla Mngaza (Butterworth HoO), Mr Grant Rudlin (PLM), Mr Hope Bambiso (Eastern (Eastern Bambiso Hope Mr (PLM), Rudlin Grant Mr HoO), (Butterworth Mngaza Mandla Mr left: from Seated, HoO), Ms Wongiwe Makhenyane (Grahamstown HoO). (Grahamstown Makhenyane Wongiwe Ms HoO), (East London HoO), Ms Lynette Franklin (Port Elizabeth HoO), Ms Yolundi Ngxola-Tshona (Queenstown (Queenstown Ngxola-Tshona Yolundi Ms HoO), Elizabeth (Port Franklin Lynette Ms HoO), London (East Ms Nolitha Jali (Mthatha HoO), Ms Netarie Verwey (Aliwal North HoO), Ms Tobeka Maqwati FREE STATE/NORTH WESTPROVINCE –WEARSPURPLEINSUPPORT OFTHERIGHTS OFTHEELDERLY Maqwati Tobeka Ms HoO), North (Aliwal Verwey Netarie Ms HoO), (Mthatha Jali Nolitha Ms left: from Standing, EASTERN CAPEPROVINCE –WEARSBURGUNDY INSUPPORT OFTHERIGHTS OFDISABLEDADULTS 2. Mr Wouter de Villiers (Bethlehem HoO). HoO). (Bethlehem Villiers de Wouter Mr Ms Linda Magaxeni (King Williams Town HoO). HoO). Town Williams (King Magaxeni Linda Ms LEGAL AIDSAPROVINCIAL MANAGEMENT Mr Bhekizenzo Mthethwa (Verulam HoO), Mr Sthembiso Khumalo (Ladysmith HoO). HoO). (Ladysmith Khumalo Sthembiso Mr HoO), (Verulam Mthethwa Bhekizenzo Mr left: from Seated, (Newcastle HoO), Ms Nomsa Nkosi (Durban HoO), Mr Vis Nair (Pinetown HoO), Mr Vela Mdaka (KZN PE). PE). (KZN Mdaka Vela Mr HoO), (Pinetown Nair Vis Mr HoO), (Durban Nkosi Nomsa Ms HoO), (Newcastle (Vryheid HoO), Mr Mandla Ntobela (Umlazi HoO), Ms Nokuphiwa Nguqu (Pietermaritzburg HoO), Ms Fathima Buckus Buckus Fathima Ms HoO), (Pietermaritzburg Nguqu Nokuphiwa Ms HoO), (Umlazi Ntobela Mandla Mr HoO), (Vryheid Ms Lungile Magoso (Empangeni HoO), Mr Roger Jasson (Port Shepstone HoO), Mr Sibuko Mashaba Mashaba Sibuko Mr HoO), Shepstone (Port Jasson Roger Mr HoO), (Empangeni Magoso Lungile Ms left: from Standing, (Gauteng PE), Ms Nelisa Soji (Alexandra HoO), Ms Aysha Ismail (Germiston HoO). HoO). (Germiston Ismail Aysha Ms HoO), (Alexandra Soji Nelisa Ms PE), (Gauteng Ms Nomawethu Mtebele (Benoni HoO), Mr Stephen Mofokeng (Krugersdorp HoO), Advocate Wilna Lambley Lambley Wilna Advocate HoO), (Krugersdorp Mofokeng Stephen Mr HoO), (Benoni Mtebele Nomawethu Ms left: from Seated, Rankuwa HoO), Mr Mmeli Motsepe (Soweto HoO), Ms Flavia Isola (Pretoria HoO), Mr Michael Ramaphosa (Soshanguve HoO). HoO). (Soshanguve Ramaphosa Michael Mr HoO), (Pretoria Isola Flavia Ms HoO), (Soweto Motsepe Mmeli Mr HoO), Rankuwa Mr Thami Manaba (Vereeniging HoO), Ms Ncikazi Moahloli (Johannesburg HoO), Mr Lungelo Mdletshe (Ga- Mdletshe Lungelo Mr HoO), (Johannesburg Moahloli Ncikazi Ms HoO), (Vereeniging Manaba Thami Mr left: from Standing, COMPANY INFORMATION ANDCONTACT DETAILS PERCEIVED TO HAVE HIV/AIDS KWAZULU-NATAL PROVINCE –WEARSREDIN SUPPORT OFTHERIGHTSPEOPLEWITHOR GAUTENG PROVINCE –WEARSDARK GREENINSUPPORT OFTHERIGHTSCHILDREN 159

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 160 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 COMPANY INFORMATION ANDCONTACT DETAILS WC PE), Mr Joseph Bosealetse (Kimberley HoO), Ms Zukiswa Mavuso (George HoO). HoO). (George Mavuso Zukiswa Ms HoO), (Kimberley Bosealetse Joseph Mr PE), WC Ms Liezel du Toit (Colesburg HoO), Ms Silindile Hlatshwayo (Upington HoO), Ms Cordelia Robertson (NC/ Robertson Cordelia Ms HoO), (Upington Hlatshwayo Silindile Ms HoO), (Colesburg Toit du Liezel Ms left: from Seated, Elroy Mc Helm (Malmesbury HoO). (Malmesbury Helm Mc Elroy Cobus Esterhuizen (Cape Town HoO), Ms Fawzia Essop Baccus (Worcester HoO), Mr Janus Roothman (Vredendal HoO), Mr Mr HoO), (Vredendal Roothman Janus Mr HoO), (Worcester Baccus Essop Fawzia Ms HoO), Town (Cape Esterhuizen Cobus Mr Nelis du Plessis (Caledon HoO), Ms Ronelle Arendse (Bellville HoO), Mr Shawn Flowers (Stellenbosch HoO), Mr Mr HoO), (Stellenbosch Flowers Shawn Mr HoO), (Bellville Arendse Ronelle Ms HoO), (Caledon Plessis du Nelis Mr left: From (Tzaneen HoO). (Tzaneen Ms Jacqueline Maimela (Modimolle HoO), Ms Mpho Kgabi (L/MP PE), Ms Tsakani Maluleke-Sihlangu Maluleke-Sihlangu Tsakani Ms PE), (L/MP Kgabi Mpho Ms HoO), (Modimolle Maimela Jacqueline Ms left: from Seated, HoO). (Polokwane HoO), Mr Evans Mabitsela (Witbank HoO), Mr Thomas Madzaga (Thohoyandou HoO), Mr Sipho Ndhlovu (Nelspruit (Nelspruit Ndhlovu Sipho Mr HoO), (Thohoyandou Madzaga Thomas Mr HoO), (Witbank Mabitsela Evans Mr HoO), (Polokwane Mr Matthew Shongwe, Mr Ernest Mogashoa (PLM), Mr Elton Makhadi (Makhado HoO), Mr Thabo Ledwaba Ledwaba Thabo Mr HoO), (Makhado Makhadi Elton Mr (PLM), Mogashoa Ernest Mr Shongwe, Matthew Mr left: from Standing, AWARENESS OFMENTAL HEALTH NORTHERN CAPE/WESTERNCAPEPROVINCE –WEARSLIGHTGREENINSUPPORT OFRAISING CHILD ABUSE LIMPOPO/MPUMALANGA PROVINCE –WEARSROYAL BLUE INSUPPORT OFRAISINGAWARENESS OF Table 22: Legal Aid SA Local Office and Satellite Office Contact Details Contact Office Satellite and Office Local SA Aid Legal 22: Table 3. COMPANY INFORMATION ANDCONTACT DETAILS No 1 2 3 4 5 6 7 8 9 Local Office Legal AidSA Aliwal North Butterworth East London Graaff-Reinet Grahamstown Town King Williams Mthatha Port Elizabeth Port Queenstown LEGAL AIDSAPROVINCES Head of Office (HoO) Office Head of Ms NetarieVerwey Mr MandlaMngaza Ms Tobeka Maqwati (Acting) Mr DanielWeideman Makhenyane Ms Wongiwe Ms LindaMagaxeni Ms NolithaJali Ms Lynette Franklin Tshona Ms Yolundi Ngxola- EASTERN CAPEPROVINCE Postal Address Aliwal North Docex 4 Aliwal North PO Box 153 Butterworth Docex1 4960 Butterworth PO Box 553 East London Docex 57 5200 East London PO Box 7570 Graaff-Reinet Docex 3 6280 Graaff-Reinet PO Box 326 Grahamstown Docex 18 6140 Grahamstown PO Box 105 King Williams Town Docex 4 5600 King Williams Town PO Box 2323 Mthatha Docex 13 5099 Mthatha PO Box 536 Port Elizabeth Port Docex 127 6057 Greenacres PO Box 27989 Queenstown Docex 28 5320 Queenstown PO Box 1398 Physical Address 9750 Aliwal North Street 67 Somerset 4960 Butterworth No. 24HighStreet ECDC Building 5200 East London Street entrance) (Commissioner 33 Fleet Street 6280 Graaff-Reinet 64 Church Street 6140 Grahamstown 69 HighStreet 5601 King Williams Town Macclean Street & Cnr Cathcart 2nd Floor Old MutualBuilding 5099 Mthatha Street 98 Sutherland PRD Building 6001 Elizabeth Port End North 1 UitenhageRoad 5319 Queenstown Road No. 2-4 Shepstone 5273 Erf Jeantel Building Number Telephone 051 6332579 047 4910006 043 7044700 049 8072500 046 6229350 043 6046600 047 5014600 041 4082800 045 8073500 Fax Number 051 6342662 086 5304119 043 7223503 049 8926033 046 6228873 043 6424885 047 5314144 041 4873335 045 8384620 161

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 162 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 COMPANY INFORMATION ANDCONTACT DETAILS (continued) Details Contact Office Satellite and Office Local SA Aid Legal 22: Table No 6 5 4 3 2 1 10 Provincial Office Cape Eastern Local Office Legal AidSA Uitenhage Welkom Phuthaditjhaba Kroonstad Botshabelo Bloemfontein Bethlehem Head of Office (HoO) Office Head of Provincial Executive Dr Henry Lerm Dr Henry Mr HopeBambiso Ms StefanideVilliers Mr PuseletsoMokoena Ms AneleTshapa Mr CumaSiyo Mr Machini Motloung Mr Wouter deVilliers

EASTERN CAPEPROVINCE FREE STATE PROVINCE Postal Address Newton Park Docex 131 6056 Elizabeth Port Greenacres PO Box 63799 Uitenhage Docex 6 6230 Uitenhage PO Box 459 Welkom Docex 1 9460 Welkom PO Box 335 Harrismith Docex 4 9870 Witsieshoek Private BagX831 Kroonstad Docex 12 9500 Kroonstad PO Box 2229 Botshabelo Docex 001 9781 Botshabelo PO Box 6141 Bloemfontein Docex 46 9300 Bloemfontein PO Box 9899 Bethlehem Docex 15 9700 Bethlehem PO Box 1324 Physical Address 6001 Elizabeth Port Newtown Park 5 MangoldStreet 6230 Uitenhage 32-36 BairdStreet 9460 Welkom 8 HeerenStreet Archiquant Building 9866 Phuthaditjhaba Setai Street Cnr Motloung& FDC OfficeBlock E 9501 Kroonstad Street 99 Murray 9781 Botshabelo Shopping Complex Re-A-Hola Shop No. 1 9301 Bloemfontein Maxeke Street 41 Charlotte Building Plaza Southern 1st Floor 9700 Bethlehem Naude Street Commissioner & 24 Cnr Number Telephone 041 3638863 041 9911811 057 3572847 058 7135000 056 2164800 051 5344398 051 4479915 058 3036824 Fax Number 041 3631216 041 9911814 057 3571948 058 7135002 056 2124522 051 5344930 051 4472106 058 3036823 Table 22: Legal Aid SA Local Office and Satellite Office Contact Details (continued) Details Contact Office Satellite and Office Local SA Aid Legal 22: Table COMPANY INFORMATION ANDCONTACT DETAILS Office West Provincial Free State/North 12 11 10 9 8 7 No Vryburg Rustenburg Potchefstroom Mafikeng Lichtenburg Klerksdorp Local Office Legal AidSA Province Executive Mr Tshotlego Makamedi Mr Aubrey Kunene Ms Charmain Smit Ms Charmain Mr MoimaPhakedi Zilanda Ms Victoria Mophulane- Ms Dimakatso Mkhari Ms MelindadeKock Head of Office (HoO) Office Head of NORTH WESTPROVINCE Bloemfontein Docex 125 9300 Bloemfontein Brandwag PO Box 12798 Vryburg Docex 7 8601 Vryburg PO Box 652 Rustenburg Docex 31 0300 Rustenburg PO Box 2090 Potchefstroom Docex 23 2520 Potchefstroom PO Box 1447 Mafikeng Docex 8 2745 Mafikeng P/Bag X2125 Lichtenburg Docex 7 2740 Lichtenburg PO Box 1208 Klerksdorp Docex 9 2570 Klerksdorp PO Box 2793 Postal Address 9301 Bloemfontein Phg Building Mandela Drive 196 Nelson 8601 Vryburg 71 Vry Street 0299 Rustenburg Albach Building Drive 122 Beyers Naude 2531 Potchefstroom Floor Royal Building, 2nd Moroka Street 44 DrJames 2745 Mafikeng Sekame Road Protea Office Park 3794 IECBuilding 2740 Lichtenburg 25 BantjesStreet 2570 Klerksdorp Street 19 BramFicher Physical Address 8040/43 051 412 053 9270145 053 9270142 053 9270095 3185/6 014 592 018 2930045 018 3810211 018 6327600 018 4643022 Number Telephone 051 4442386 053 9270119 014 5923187 018 2977425 018 3815094 018 6327609 018 4628607 Fax Number 163

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 164 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 COMPANY INFORMATION ANDCONTACT DETAILS Table 22: Legal Aid SA Local Office and Satellite Office Contact Details (continued) Details Contact Office Satellite and Office Local SA Aid Legal 22: Table 8 7 6 5 4 3 2 1 No Soshanguve Pretoria Krugersdorp Johannesburg Germiston Ga-Rankuwa Benoni Alexandra Local Office Legal AidSA Mr Michael Ramaphosa Ms Flavia Isola Mr StephenMofokeng Ms NcikaziMoahloli Ms Aysha Ismail Mr LungeloMdletshe Ms Nomawethu Mtebele Ms NelisaSoji (HoO) Office Head of Pretoria North Docex 5 0152 Soshanguve PO Box 401 Pretoria Docex 350 0001 Pretoria PO Box 1281 Krugersdorp Docex 19 1740 Krugersdorp PO Box 660 Johannesburg Docex 259 2107 Marshalltown PO Box 62378 Germiston Docex 23 1401 South Germiston PO Box 4302 Akasia Docex 3 0209 Ga-Rankuwa North PO Box 23 Benoni Docex 12 1500 Benoni PO Box 2972 Glenhazel Docex 5 2018 Bramley PO Box 1192 Postal Address GAUTENG PROVINCE 0152 Soshanguve Block H Stand No. 2093 Medicos Centre 0001 Pretoria 206 Church Street 2nd Floor FNB Building 1739 Krugersdorp Human Street & Cnr Kruger 3rd Floor ABSA Building 2000 Johannesburg Marshalltown 70 Fox Street 1401 Germiston Streets Library Cnr Meyer and 175 Meyer Street and 3rdFloor United House, 2nd 0208 Ga-Rankuwa Centre Ga-Rankuwa City Shop no58A 1501 Benoni Street 23 Tom Jones Building Bedford Court 2018 Johannesburg Bramley Avenue 650 LouisBotha Physical Address 012 7972721 012 4019200 011 6602335 011 8701480 011 8427300 012 7000595 011 8454311 011 7868170 Number Telephone 012 7972573 012 3241950 011 6602050 011 8386658 872 1534 011 825 7987/ 012 7001908 011 4211082 011 7860862 Fax Number Table 22: Legal Aid SA Local Office and Satellite Office Contact Details (continued) Details Contact Office Satellite and Office Local SA Aid Legal 22: Table COMPANY INFORMATION ANDCONTACT DETAILS 1 Office Gauteng Provincial 11 10 9 No 2 3 Durban Empangeni Ladysmith Vereeniging Tembisa Soweto Local Office Legal AidSA Executive Lambley Provincial Advocate Wilna Mr Thami Manaba (Acting) Ms Nivash Choudree Mr MmeliMotsepe (HoO) Office Head of Ms NomsaNkosi Ms LungileMagoso Mr SthembisoKhumalo KWAZULU-NATAL PROVINCE Pretoria Docex 134 0157 Lyttelton PO Box 16237 Vereeniging Docex 25 1930 Vereeniging PO Box 3948 Kempton Park Docex 30 1620 Tembisa PO Box 1725 Johannesburg Docex 115 1808 Pimville PO Box 392 Postal Address Durban Docex 214 4000 Durban PO Box 4397 Empangeni Docex 18 3880 Empangeni PO Box 38 Ladysmith Docex 9 3370 Ladysmith PO Box 1181 GAUTENG PROVINCE

0157 Pretoria Lyttelton Road 144 Cantonments 2nd Floor Centre Selborne 1938 Vereeniging Avenue 28 Senator Marks Mansions 8 Jasmine 1632 Tembisa Tswelopelo Section Road) (Olifantsfontein Botswana Road Mall Tembisa MegaMart Shop 42 1809 Klipspruit Chris HaniRoad Maponya Mall Office 403&411A Physical Address 4001 Durban Gardiner Street) knownas (formerly Street 22 Dorothy Nyembe Ground Floor The MarineBuilding 3008 Empangeni 7 MaxwellStreet Mazule House 3370 Ladysmith Motors) Anderson (opposite Eggerton Cnr Murchison & Street 371 Murchison PBS Building 012 6642921 016 4213527 011 3160164 011 9383547 Number Telephone 031 3040100 035 7924949 036 6382500 012 6646920 016 4214287 011 3160198 011 9838220 Fax Number 031 3043564 035 7924954 036 6375036 165

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 166 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 COMPANY INFORMATION ANDCONTACT DETAILS Table 22: Legal Aid SA Local Office and Satellite Office Contact Details (continued) Details Contact Office Satellite and Office Local SA Aid Legal 22: Table No 4 5 6 7 8 9 10 Local Office Legal AidSA Newcastle Pietermaritzburg Pinetown Port Shepstone Port Umlazi Verulam Vryheid Head of Office (HoO) Office Head of Ms Fathima Buckus Ms NokuphiwaNguqu Mr Vis Nair Mr Roger Jasson Mr MandlaNtobela Mthethwa Mr Bhekizenzo Mr Sibuko Mashaba KWAZULU-NATAL PROVINCE Postal Address Newcastle Docex 7 2940 Newcastle PO Box 1850 Pietermaritzburg Pietermaritzburg Docex 64 3200 Pietermaritzburg Postnet X9118 Suite 173 Durban Docex 162 3600 Pinetown PO Box 1006 Port Shepstone Port Docex 5 4240 Shepstone Port PO Box 50148 Umlazi Docex 1 4089 Ntokozweni PO Box 36265 Durban Docex 380 4340 Verulam PO Box 183 Vryheid Docex 5 3100 Vryheid PO Box 852 Physical Address 2940 Newcastle 65 ScottStreet 3201 Pietermaritzburg 183 Church Street 3600 Pinetown 1 Church Road 1st Floor ABSA Building 4240 Shepstone Port Bank) (opposite ABSA 49 Aiken Street 2nd Floor MB Centre 4031 Umlazi 1902 Highway &Road Cnr Mangosuthu Park Ithala Industrial V1332 4340 Verulam 23 GroomStreet 1st Floor Razak Centre Suite 1Ayesha 3100 Vryheid 199A Church Street Ground Floor Suite ABSA Building Number Telephone 034 3287100 033 3942190 031 7192700 039 6889600 031 9188100 032 5332654 034 9898300 Fax Number 034 3123426 033 3422576 031 7015880 039 6825908 031 9061477 032 5332651 034 9898311 Table 22: Legal Aid SA Local Office and Satellite Office Contact Details (continued) Details Contact Office Satellite and Office Local SA Aid Legal 22: Table COMPANY INFORMATION ANDCONTACT DETAILS 1 No 2 Provincial Office KwaZulu-Natal 3 4 5 6 7 Local Office Legal AidSA Makhado Modimolle Polokwane Thohoyandou Tzaneen Ermelo Middelburg Mr EltonMakhadi Head of Office (HoO) Office Head of Ms Jacqueline Maimela Provincial Executive Mr Vela Mdaka Mr Thabo Ledwaba Mr Thomas Madzaga Sihlangu Ms Tsakani Maluleke- Mr Matthew Shongwe (Acting) Ms Jacobeth Rampa KWAZULU-NATAL PROVINCE MPUMALANGA PROVINCE Louis Trichardt Docex 8 0920 Louis Trichardt PO Box 4591 Postal Address Modimolle Docex 8 0510 Modimolle PO Box 4373 Durban Docex 261 3600 Pinetown PO Box 2489 Polokwane Docex 24 0700 Polokwane PO Box 1314 Thohoyandou Docex 3 0950 Thohoyandou PO Box 3550 Tzaneen Docex 16 0850 Tzaneen PO Box 2365 Ermelo Docex 9 2350 Ermelo PO Box 656 Middelburg Docex 3 1050 Middelburg PO Box 827 LIMPOPO PROVINCE 0920 Louis Trichardt Devenish Street Cnr Krogh& Noor Gardens Physical Address 0510 Modimolle Drive Nelson Mandela Nyl Sake Sentrum Shop 8 3600 Pinetown Union Street Cnr Crompton& 7th Floor House Charter 0700 Polokwane Biccard Street Cnr Bodenstein& 3rd Floor Court Polokwane High 0950 Thohoyandou Complex Metropolitan Shop 2 0850 Tzaneen Street Skurving Cnr Lydenburg & 2nd Floor Mall Tzaneen Crossing Office 220-237 2350 Ermelo Street 14 Joubert 1050 Middelburg Street Dr Beyers Naude Cnr Walter Sisulu& 1st Floor Building SparWonderpark Room 102D 015 5191100 Number Telephone 014 7174977 031 7178450 015 2912429 015 9626206 015 3073129 017 8197291 013 2435964 015 5191103 Fax Number 014 7174980 031 7021960 015 2954386 015 9626383 015 3073113 017 8197270 013 2821235 167

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 168 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 COMPANY INFORMATION ANDCONTACT DETAILS Table 22: Legal Aid SA Local Office and Satellite Office Contact Details (continued) Details Contact Office Satellite and Office Local SA Aid Legal 22: Table 8 1 9 2 Provincial Office Mpumalanga Limpopo/ 3 Nelspruit Athlone Witbank Bellville Cape Town (Acting) Mr Ron Holmes Ms Ronelle Arendse Mr Cobus Esterhuizen Mr SiphoNdhlovu Mr Evans Mabitsela Provincial Executive Ms MphoKgabi

WESTERN CAPEPROVINCE Athlone Docex 9 7760 Athlone PO Box 166 Bellville Docex 70 Cape Town Docex 19 8001 Cape Town PO Box 516 Nelspruit Docex 31 1200 Nelspruit PO Box 5103 Witbank Docex 51 1035 Witbank PO Box 4373 Polokwane Docex 56 0713 Bendor Park PO Box 11237 7764 Athlone Klipfontein Road 2nd Floor Melofin Centre 7535 Bellville Durban Street Cnr Voortrekker & 68 DurbanRoad Building Van DerStel 8001 Cape Town 60 StGeorgesMall 3rd Floor Building Reserve Bank South African 1200 Nelspruit 30 BrownStreet 8th Floor Nedbank Building Room 806 1035 Witbank 7th Floor Vusani Building Room 701 0700 Polokwane Bendor Avenue Rhodes Drift Building No. Park 3Cormar 021 6975252 021 9493062 021 4264126 013 7532154 013 6565290 015 2960117 021 6975316 021 9492534 021 4265766 013 7551540 013 6565291 015 2960102 Table 22: Legal Aid SA Local Office and Satellite Office Contact Details (continued) Details Contact Office Satellite and Office Local SA Aid Legal 22: Table COMPANY INFORMATION ANDCONTACT DETAILS No 4 5 6 7 8 9 10 11 12 Provincial Office CapeWestern Cape/ Northern Local Office Legal AidSA George Caledon Malmesbury Stellenbosch Vredendal Worcester Colesburg Kimberley Upington Head of Office (HoO) Office Head of Ms Zukiswa Mavuso Mr NelisduPlessis Mr Elroy McHelm Mr Shawn Flowers Mr Janus Roothman Baccus Ms Fawzia Essop Ms Liezel duToit Mr Joseph Bosealetse Ms SilindileHlatshwayo Provincial Executive Ms CordeliaRobertson WESTERN CAPEPROVINCE Postal Address George Docex 27 Caledon Docex 3 Malmesbury Docex 6 Stellenbosch Docex 38 7600 Stellenbosch PO Box 534 Vredendal Docex 3 Worcester Docex 1 Colesburg Docex 4 Kimberley Docex 4 8300 Kimberley PO Box 846 Upington Docex 12 8800 Upington Private BagX5879 Postnet 100 Stellenbosch Docex 23 Physical Address 6530 George Street Courtenay Cnr Craddock & Building Tommy Joubert 7230 Caledon 22 Church Street 7300 Malmesbury Road 47 Voortrekker 1st Floor The Frank Building 7600 Stellenbosch Bird Street 2nd Floor Eikestad Mall Office 201 8160 Vredendal Street 9 Dorp 6850 Worcester Stockenstrom Street Cnr High& 1st Floor WC Building 9795 Colesburg 8 CampbellStreet 8301 Kimberley 4 Sydney Street Pretmax Building 8800 Upington Street 54-59 Mark 3rd Floor Umbra Building 7600 Stellenbosch Park Brandwacht Office Trumali Road 2nd Floor Shiraz House Number Telephone 044 8028600 028 2121815 022 4821784 021 8829221 027 2011030 023 3484040 051 7532281 053 8322348 054 3379200 021 8613000 Fax Number 044 8740779 028 2121826 022 4824449 021 8829237 027 2132627 023 3484051 051 7532284 053 8322356 054 3379210 021 8868657 169

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 170 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 COMPANY INFORMATION ANDCONTACT DETAILS Table 22: Legal Aid SA Local Office and Satellite Office Contact Details (continued) Details Contact Office Satellite and Office Local SA Aid Legal 22: Table SATELLITE OFFICES 6 5 4 3 2 1 No Polokwane Modimolle Makhado Vereeniging Soweto Benoni Local Office Legal AidSA 8 7 6 5 4 3 2 1 No Mokopane Lebowakgomo Bochum Lephalale Musina Heidelberg Westonaria Nigel Satellite Office Legal AidSA Polokwane Docex 24 0700 Polokwane PO Box 1314 Polokwane Docex 24 0700 Polokwane PO Box 1314 Polokwane Docex 24 0700 Polokwane PO Box 1314 0555 Lephalale PO Box 17 0920 Louis Trichardt PO Box 4591 Vereeniging Docex 25 1930 Vereeniging PO Box 3948 None Benoni Docex 12 1500 Benoni PO Box 2972 Postal Address GAUTENG PROVINCE LIMPOPO PROVINCE 0626 Mokopane 58 RabeStreet Rayveen Complex 0737 Lebowakgomo 1st Floor Old MutualBld 0790 Senwabarwana Mainstreet Block B2 Shalas Complex 0555 Lephalale 2 Booysen Street 1st Floor Stamax Building 0900 Musina Extension 5 Nancefield Street Nkhata Cresent Stand No. 2110 1441 Heidelberg Street 24 Uekerman Eslin Building 4 Portion 1779 Westonaria Street President Steyn Centre Shop 3Elizabeth 1491 Nigel 23 Kingsway Street andOkesKruger Physical Address 015 4914461 015 6337636 9031/2 015 505 014 7631433 015 5331691 016 3414430 011 7532604 011 8145159 Number Telephone

015 4914759 015 6337704 015 5059030 014 7631437 015 5331692 016 3414430 011 7532629 011 8145259 Fax Number Table 22: Legal Aid SA Local Office and Satellite Office Contact Details (continued) Details Contact Office Satellite and Office Local SA Aid Legal 22: Table COMPANY INFORMATION ANDCONTACT DETAILS SATELLITE OFFICES 13 12 11 10 9 8 7 No Umlazi Shepstone Port Pietermaritzburg Newcastle Ladysmith Empangeni Tzaneen Local Office Legal AidSA 18 16 12 10 19 17 15 14 13 11 9 No Kokstad Greytown Mkuze Phalaborwa Umzinto Ixopo Bulwer Dundee Estcourt Ingwavuma Giyani Satellite Office Legal AidSA

KWAZULU-NATAL PROVINCE 4240 Shepstone Port PO Box 50148 3200 Pietermaritzburg Postnet X9118 Suite 173 3880 Empangeni PO Box 38 0850 Tzaneen PO Box 2365 4200 Umzinto PO Box 186 3276 Ixopo PO Box 33 2940 Newcastle PO Box 1850 3310 Estcourt PO Box 1010 3880 Empangeni PO Box 38 0850 Tzaneen PO Box 2365 Postal Address 3200 Pietermaritzburg Postnet X9118 Suite 173 4700 Kokstad 29 Barker Street 3250 Greytown 40 BellStreet Shop No1 3974 Mkuze Old MainRoad Mkuze Plaza Shop 22F 1390 Phalaborwa 32 Wildevey Street Shop No. 4 4200 Umzinto Road &TextileCnr Court Centre Hypersingh Office A11 3276 Ixopo Margaret Street Building Ixopo Bottlestore Shop No. 3 3000 Dundee 56 SmithStreet Unit 13 3310 Estcourt Street 127 Albert Shop No. 1 3968 Skhemelele Chicken Complex Kosibay Hot Shop No. 4 0826 Giyani Giyani MainRoad Ground Floor Old MutualBuilding Physical Address 3244 Bulwer Main Road Stavcom Building Shop 5 039 7275081 033 4172146 035 5731655 015 7810960 039 9744591 039 8349392 034 2124460 036 3521997 035 5910950 015 8123065 Number Telephone 0515/6 039 832

039 7275082 033 4172146 035 5761656 015 7810976 039 9744591 039 8342967 034 2124351 036 3521998 035 5910907 015 8123697 Fax Number 039 8320518 171

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 172 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 COMPANY INFORMATION ANDCONTACT DETAILS Table 22: Legal Aid SA Local Office and Satellite Office Contact Details (continued) Details Contact Office Satellite and Office Local SA Aid Legal 22: Table SATELLITE OFFICES 18 17 16 15 14 No Nelspruit Middelburg Ermelo Vryheid Verulam Local Office Legal AidSA 29 28 26 24 27 25 23 22 21 20 No Tonga Bushbuckridge Siyabuswa Standerton Burgersfort Groblersdal Piet Retief Eerstenhoek Ulundi Stanger Satellite Office Legal AidSA

MPUMALANGA PROVINCE 1341 Kwalugedlane PO Box 1021 1280 Bushbuckridge PO Box 2357 1050 Middelburg PO Box 827 2430 Ermelo PO Box 1321 1120 Lydenburg PO Box 1146 1050 Middelburg PO Box 827 2380 Piet Retief PO Box 809 1192 Elukwatini PO Box 112 3100 Vryheid PO Box 852 4340 Verulam PO Box 183 Postal Address N/A Tonga View Stand 77 1280 Bushbuckridge R40 Road Protea Building 0472 Siyabuswa Street 1664 AMaqhawe 2429 Standerton Street Cilliers 48 Charl Building Time Square Office No. 7 1150 Aloe RidgeWest 83 AloeStreet Ground Floor Umshanti Building Suite 2 0470 Groblersdal 7 Voortrekker Street Eldoland Building 2380 Piet Retief Street 14 Kruger 1192 Elukwatini Nhlazatshe G Stand Number88 3838 Ulundi Street Princess Magogo Park Fairbreeze Office 4450 Stanger Street 55 KingShaka Stanger Mall Suite 1 Physical Address 082 7250729 013 7991832 013 9733963 017 7125928 013 2317058 013 2624769 013 2624770 017 8264567 017 8837931 035 8700832 032 5513740 Number Telephone

017 6348532 013 7991835 013 9733461 017 7125963 available No fax 013 2624768 017 8262725 017 8830118 035 8703108 032 5513957 Fax Number Table 22: Legal Aid SA Local Office and Satellite Office Contact Details (continued) Details Contact Office Satellite and Office Local SA Aid Legal 22: Table COMPANY INFORMATION ANDCONTACT DETAILS SATELLITE OFFICES 20 19 No 24 23 22 21 Aliwal North Witbank Local Office Legal AidSA Mthatha Town King Williams Grahamstown Graaff-Reinet 39 31 32 30 No 38 34 37 36 35 33 Mount Frere Secunda Sterkspruit Kwa-Mhlanga Satellite Office Legal AidSA Lusikisiki Oos East/ Somerset Bizana Stutterheim Beaufort Fort Cradock

EASTERN CAPEPROVINCE Mthatha Docex 13 5099 Mthatha PO Box 536 Docex 8 2302 Secunda PO Box 7630 1035 Emalahleni PO Box 4373 Postal Address Mthatha Docex 13 5099 Mthatha PO Box 536 Graaff-Reinet Docex 3 5850 East Somerset PO Box 448 Aliwal North Docex 4 9750 Aliwal North PO Box 153 Mthatha Docex 13 5099 Mthatha PO Box 536 King Williams Town Docex 4 5600 King Williams Town PO Box 2323 Grahamstown Docex 18 5720 Beaufort Fort PO Box 487 Graaff-Reinet Docex 3 5880 Cradock PO Box 584

4870 Mount Frere Road 339Hospital Erf 2302 Secunda Secunda Complex Horwood Street 2nd Floor Old MutualBuilding 1022 Bankview Kwa-Mhlanga 538/7 Erf Physical Address 5099 Lusikisiki AMCA Road Embassy Building Office No. 9&10 5850 East Somerset 12 NojoliStreet Visser Centre 9762 Sterkspruit Main Street Site 99 4800 Bizana 159 MainStreet 4930 King Williams Town Stutterheim 75 HillStreet 5720 Beaufort Fort Street No. 38ADurban 5880 Cradock Adderley Street Market Square

039 2551473 017 6348532 013 9473379 Number Telephone 039 2531442 042 2430610 051 6110348 039 2510098 043 6832973 046 6452270 048 8814867

039 2551473 017 6346571 013 9473498 Fax Number 039 2531442 042 2433048 051 6110349 039 2510098 043 6831093 046 6451318 048 8812275 173

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 174 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 COMPANY INFORMATION ANDCONTACT DETAILS Table 22: Legal Aid SA Local Office and Satellite Office Contact Details (continued) Details Contact Office Satellite and Office Local SA Aid Legal 22: Table SATELLITE OFFICES 32 31 30 28 27 26 25 No Malmesbury George Caledon Athlone Uitenhage Queenstown Elizabeth Port Local Office Legal AidSA 49 47 48 46 45 44 43 42 41 40 No Vredenburg Riversdale Atlantis Oudtshoorn Beaufort West Beaufort Swellendam Mitchells Plain Kirkwood Elliot Humansdorp Satellite Office Legal AidSA

WESTERN CAPEPROVINCE Malmesbury Docex 6 George Docex 27 Malmesbury Docex 6 George Docex 27 George Docex 27 Caledon Docex 3 Athlone Docex 9 7760 Athlone PO Box 1566 Uitenhage Docex 6 6230 Uitenhage PO Box 459 Queenstown Docex 28 5320 Queenstown PO Box 1398 Elizabeth Port Docex 127 6300 Humansdorp PO Box 393 Postal Address 7380 Vredenburg Main Street 1st Floor Building Standard Bank 6670 Riversdale Road 17 Heidelberg 7349 Atlantis Wesfleur Circle Drosdy Centre 6625 Oudtshoorn Kerk Street Allied Building 304 Room 302,303& 6970 West Beaufort 102 BirdStreet 6470 Swellendam Street 67 Voortrekker 7785 Mitchells Plain Court Mitchells Plain 6120 Kirkwood 32B John Street 5460 Elliot 18 Market Street 6300 Humansdorp the rear) 23 MainStreet(at Tredalux Building Physical Address 022 7131006 028 7134620 021 5728522 044 2792255 023 4151689 028 5143026 021 3704220 042 2300713 045 9311984 042 2952794 Number Telephone

022 7131007 028 7134621 022 4824449 044 2792558 023 4143162 028 5142674 available No fax 042 2300679 045 9311986 042 2952768 Fax Number Table 22: Legal Aid SA Local Office and Satellite Office Contact Details (continued) Details Contact Office Satellite and Office Local SA Aid Legal 22: Table COMPANY INFORMATION ANDCONTACT DETAILS SATELLITE OFFICES 38 37 35 34 33 No 36 Lichtenburg Klerksdorp Kimberley Colesburg Vredendal Local Office Legal AidSA Upington 57 53 51 59 58 54 52 50 No 56 55 Prieska Victoria West Springbok Delareyville Wolmaranstad Hartswater De Aar Calvinia Satellite Office Legal AidSA Postmasburg Kuruman

NORTHERN CAPEPROVINCE Upington Docex 12 8940 Prieska PO Box 422 Colesburg Docex 4 7070 Victoria West 14 Church Street Vredendal Docex 3 2770 Delareyville PO Box 918 2630 Wolmaranstad Street 12 Kruger Mall Kruger Colesburg Docex 4 7000 De Aar 47 Church Street Vredendal Docex 3 Postal Address Upington Docex 12 8420 Postmasburg 22 BoeStreet Docex 4 8300 Kimberley PO Box 846 Docex 12 8800 Upington Private BagX5879 NORTH WESTPROVINCE 8940 Prieska 29 LootsBoulevard 7070 Victoria West 14 Church Street 8240 Springbok Loop Street Riebeck & Cnr of Food Old Royal of Portion 2770 Delareyville Street 49 Government 2630 Wolmaranstad Street 12 Kruger Mall Kruger 7000 De Aar 47 Church Street 8190 Calvinia 20 HantamStreet Physical Address 8420 Postmasburg 22 BoeStreet 8570 Hartswater Street 21 Tom Naude 8460 Kuruman Street 3 Federale Mynbou 053 3531184 053 6210039 027 7182449 053 9481092 018 5962775 053 6311950 027 3412240 Number Telephone 053 3133642 053 4740341 053 7123782

available No fax 053 6210037 027 7182453 053 9481182 018 5961004 053 6311321 027 3412264 Fax Number 053 3133642 053 4740312 053 7123783 175

LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 176 LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 COMPANY INFORMATION ANDCONTACT DETAILS Table 22: Legal Aid SA Local Office and Satellite Office Contact Details (continued) Details Contact Office Satellite and Office Local SA Aid Legal 22: Table SATELLITE OFFICES 42 41 40 39 No Phuthaditjhaba Bethlehem Botshabelo Potchefstroom Local Office Legal AidSA 63 64 62 61 60 No Frankfort Vrede Ficksburg Ladybrand Carletonville Satellite Office Legal AidSA None 9835 Vrede PO Box 716 None 9781 Botshabelo PO Box 6141 2520 Potchefstroom PO Box 1447 Postal Address FREE STATE PROVINCE 9830 Frankfort Street 33 JJHadebe 9835 Vrede 18 RasStreet 9730 Ficksburg 15 ErweeStreet 9745 Terblanche Street 23 PietRetief Office 2 2502 Oberholzer Smit Street 49 Avan Zyl& Physical Address 058 8131624 058 9133521 051 9333061 051 9240350 018 7872346 Number Telephone

058 8132171 058 9133579 051 9334086 051 9240360 018 7872346 Fax Number and thefamily couldprovide adignified burial. wrong. thenieceimmediately Ourclient wasable tobury matter sothatacquiesced and agreedthey theparlour were withthelegalparlour authorityandsuccessfully mediated the this, the Legal Aid SA practitioner immediately engaged the for months.the niecehave Realising tostay inamortuary the nieceandfamily traumawill be impactedshould the niece and felt the dignity of the client needed tobury asuccessfuloutcomeincourt, practitioner wassureof before a payment date that fell on a Sunday. Whilst our legal the installmentshouldhave day beenmadethelastworking the payment date fell onaSunday. The arguedthat parlour client paidtheinstallmentonnext day working when not catered for in the contract. This default was that the parlour. Itfound that reliedonwas thedefaultparlour thecontractbetweenclient andthefuneralscrutinised The Legal AidSATzaneen and LocalOfficeintervened for thisburial stating shehaddefaultedonherpayments. herniece. The rejectedtheclient’s funeralparlour claim of she intended to use forheld a funeral policy which the burial her niece passed on. Our client held or thought shewhen Ms Capproached ourLegal AidSATzaneen LocalOffice Inonesuch aclient matter, cannotafford. isaluxury court is protected.Sometimesthetimeittakes toapproach a be resolved immediately inordertoensurethat theirdignity We oftenhave clients that arefacing challenges that have to

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LEGAL AID SOUTH AFRICA INTEGRATED ANNUAL REPORT 2017-2018 Legal Aid House 29 De Beer Street, Braamfontein, Johannesburg, 2017, South Africa Private Bag X76, Braamfontein, 2017 Telephone +27 11 877 2000 Ethics Hotline 0800 153 728 Legal Aid Advice Line 0800 110 110 Please Call Me 079 835 7179 Email [email protected] Website www.legal-aid.co.za Twitter and Facebook @LegalAidSA1 RP 104/2018 ISBN: 978-0-621-46247-0