TAKING ACTION TO MAKE HUMAN RIGHTS A REALITY EVERY DAY INTEGRATED ANNUAL REPORT 2017-2018 VISION VISION A SOUTH AFRICA IN WHICH THE RIGHTS AND RESPONSIBILITIES ENSHRINED IN THE CONSTITUTION ARE REALISED TO ENSURE EQUALITY, JUSTICE AND A BETTER LIFE FOR ALL. MISSION MISSION TO BE THE LEADER IN THE PROVISION OF ACCESSIBLE, SUSTAINABLE, ETHICAL, QUALITY AND INDEPENDENT LEGAL SERVICES TO THE POOR AND VULNERABLE. VALUES VALUES • PASSION FOR JUSTICE AND PROTECTION OF HUMAN RIGHTS • UBUNTU • INTEGRITY • ACCOUNTABILITY • SERVICE EXCELLENCE • PEOPLE CENTRED SUSTAINABLE 2017-2018 REPORT ANNUAL INTEGRATED DEVELOPMENT GOAL 16 TARGET 16.3 LEGAL AID SOUTH AFRICA Promote the rule of law at the national 1 and international levels, and ensure equal access to justice for all NATIONAL FOOTPRINT LEGAL AID SA INFRASTRUCTURE LEGAL AID SA NATIONAL FOOTPRINT Musina Local Offices Makhado Thohoyandou Mozambique 64 Soshanguve Bochum Giyani NORTH WEST Pretoria Lephalale LIMPOPO Polokwane Tzaneen Phalaborwa GAUTENG Modimolle Mokopane Tembisa Lebowakgomo Satellite Offices Krugersdorp N1 Burgersfort Alexandra MPUMALANGA 64 Johannesburg Benoni Bushbuckridge Germiston Botswana Siyabuswa Soweto Nigel Groblersdal Westonaria Nelspruit N4 Ga-Rankuwa Heidelberg Kwa-Mhlanga N4 Vereeniging Witbank Tonga Provincial Offices Mafikeng Rustenburg Middelburg 6 Lichtenburg GAUTENG Eerstehoek NORTH WEST MPUMALANGA Delareyville Carletonville Ermelo Swaziland Potchefstroom Secunda Vryburg Namibia Klerksdorp Piet Retief Standerton N2 Ingwavuma Kuruman Wolmaransstad Frankfort National Office Vrede 1 Hartswater Kroonstad Newcastle Mkuze Vryheid N14 Welkom N3 Bethlehem Dundee Upington Ulundi Postmasburg Phuthaditjhaba Ladysmith Kimberley FREE STATE Bloemfontein Ficksburg KWAZULU-NATAL Empangeni RECRUITED STAFF: 2,627 Ladybrand Estcourt Greytown N12 Botshabelo Pietermaritzburg Stanger Prieska Lesotho Springbok Bulwer Verulam Criminal Legal 1,674 NORTHERN CAPE Pinetown Durban N1 Ixopo Umlazi Umzinto De Aar Kokstad Aliwal North Sterkspruit N7 Colesberg Port Shepstone Bizana Mount Frere N6 Elliot Calvinia Victoria West Lusikisiki Support 549 Vredendal EASTERN CAPE Mthatha N10 Queenstown Cradock Beaufort West Butterworth Graaff-Reinet Stutterheim Vredenburg N1 King Williams Town N9 Somerset East Fort Beaufort WESTERN CAPE East London Legal Aid SA Local Office Civil Legal 226 Malmesbury Oudtshoorn Kirkwood Atlantis Uitenhage Grahamstown Satellite Office Bellville Worcester N2 Cape Town Swellendam Riversdale Humansdorp Athlone Stellenbosch Port Elizabeth Mitchells George Plain Caledon Paralegals 178 LEGAL SERVICES DELIVERY NEW LEGAL FINALISED LEGAL CRIMINAL/CIVIL LEGAL ADVICE INTEGRATED ANNUAL REPORT 2017-2018 REPORT ANNUAL INTEGRATED AID MATTERS AID MATTERS NEW MATTERS MATTERS 426,617 420,061 426,617 305,239 LEGAL AID SOUTH AFRICA 2 88n Local Offices 406,754 +84E88n Local Offices 399,190 +84E88n Criminal 371,202 +12E78n Local Offices and Satellite +814E n Judicare 11,789 n Judicare 12,838 n Civil 55,415 Offices 232,507 n Co-operation n Co-operation n Awaiting Trial Prisoners Agreements 6,330 Agreements 6,461 24,869 n Agency Agreements 1,719 n Agency Agreements 1,553 n Legal Aid Advice Line 47,863 Impact Litigation 25 Impact Litigation 19 PEOPLE DEVELOPMENT AND FINANCE Total Staff (Budgeted) 2,761 Total Budget R1,860,956,466 Total Staff (Recruited) 2,627 Expenditure 98.7% Turnover Rate (excluding Contract Staff) 6.04% Auditor-General Report Unqualifed and Clean Top Employer Accreditation 9th Year Number of years of Unqualified Audits 17th Year CONTENTS PART A: GENERAL INFORMATION PART D: SUSTAINABILITY REPORT Legal Aid SA General Information 05 Sustainability Strategic Plan 67 Scope and Boundary of the Integrated Report on Performance against Annual Report 08 Sustainability Goals 67 Strategic Overview 09 Stakeholder Engagement 76 Strategic Outcome Orientated Goals 09 Legislative and other Mandates 10 Constitutional Mandate 10 PART E: HUMAN RESOURCES MANGEMENT Legislative Mandate 10 Overview of HR Matters at the Public Entity 89 Public Finance Management Act 11 Set HR Priorities for the Year under Review Organisational Structure 12 and the Impact of these Priorities 89 Composition of the Executive Management 13 Workforce Planning Framework and Key Strategies Foreword by the Chairperson 15 to Attract and Recruit a Skilled and Capable Chief Executive Officer’s Overview 17 Workforce 89 Employee Performance Management Framework 91 Employee Wellness Programmes 91 PART B: PERFORMANCE INFORMATION Policy Developments: Highlights, Challenges, Future Goals 91 Statement of Responsibility for Performance Information 21 Human Resources Oversight Statistics 92 Auditor’s Report: Predetermined Objectives 21 Overview of Legal Aid SA’s Performance 22 PART F: FINANCIAL INFORMATION Service Delivery Environment 22 Organisational Environment 24 Statement of Responsibility 103 Key Policy Developments and Legislative Changes 25 Report of the Chief Executive Officer 103 2017-2018 REPORT ANNUAL INTEGRATED Strategic Outcome Oriented Goals 26 Report of the Auditor-General 106 Performance Information by Programme 26 Annual Financial Statements 110 Summary of Financial Information 46 PART G: COMPANY INFORMATION AND PART C: GOVERNANCE CONTACT DETAILS Introduction 49 Legal Aid SA National Office 157 LEGAL AID SOUTH AFRICA Portfolio Committee 49 Legal Aid SA Provincial Management 158 Executive Authority 50 Legal Aid SA Provinces 161 The Accounting Authority (Board) 50 3 Risk Management 55 IT Governance 58 Internal Control 59 Internal Audit Function 59 Compliance with Laws and Regulations 60 Fraud and Corruption 62 Minimising Conflict of Interest 62 Code of Conduct 62 Health, Safety and Environmental Issues 62 Board Secretary 63 Report of the Audit Committee 64 PART A: GENERAL INFORMATION LEGAL AID SA GENERAL INFORMATION Providing quality justice for all focusing on the poor and INTEGRATED ANNUAL REPORT 2017-2018 REPORT ANNUAL INTEGRATED vulnerable, thus contributing to building safer communities. LEGAL AID SOUTH AFRICA 4 GENERAL INFORMATION 1. LEGAL AID SOUTH AFRICA GENERAL INFORMATION REGISTERED NAME: Legal Aid South Africa PHYSICAL ADDRESS: Legal Aid House 29 De Beer Street Braamfontein Johannesburg 2017 South Africa POSTAL ADDRESS: Private Bag X76 Braamfontein 2017 TELEPHONE NUMBER/S: +27 11 877 2000 FAX NUMBER: +27 11 877 2222 EMAIL ADDRESS: [email protected] WEBSITE ADDRESS: www.legal-aid.co.za EXTERNAL AUDITORS: Auditor-General South Africa 300 Middel Street New Muckleneuk Pretoria 0011 INTEGRATED ANNUAL REPORT 2017-2018 REPORT ANNUAL INTEGRATED BANKERS: First National Bank 92-94 Jorissen Street Braamfontein 2017 Board Secretary Mr Langa Lethiba LEGAL AID SOUTH AFRICA 5 GENERAL INFORMATION Table 1 List of Abbreviations/acronyms Table 2 Legal Aid SA Corporate Dashboard Table 3 Legal Aid SA Corporate Dashboard Provincial Split Table 4 Annual Performance Report Table 5 Summary of Financial Information Table 6 Attendance at Board Meetings Table 7 Composition of Board Committees Table 8 Strategic Risks and Mitigating Controls and Opportunities Table 9 Average percentage completion of the Register of Interest by employees – three-year comparison Table 10 Details of the Audit Committee members, qualifications, date of appointment/termination Table 11 Engagement with Stakeholders Table 12 Personnel Cost by Business Unit Table 13 Personnel Cost by Salary Band Table 14 Performance Rewards Table 15 Training Costs Table 16 Employment and Vacancies per Province Table 17 Employment Changes Table 18 Employment and Vacancies per Critical Occupation INTEGRATED ANNUAL REPORT 2017-2018 REPORT ANNUAL INTEGRATED Table 19 Reasons for Staff Leaving Table 20 Labour Relations: Misconduct and Disciplinary Action Table 21 Equity Target and Employment Equity Status Table 22 Legal Aid SA Local Office and Satellite Office Contact Details LEGAL AID SOUTH AFRICA 6 Table 1: List of Abbreviations/acronyms This is an alphabetical list of abbreviations and acronyms used. Whilst many are generic in nature, some are specifically used at Legal Aid South Africa. AFS Annual Financial Statements LDD Legal Development Department A-G Auditor-General Legal Aid SA Legal Aid South Africa ATJ Access To Justice Local Office Legal Aid SA Local Office Previously: Justice Centre BAC Bid Adjudication Committee LP(s) Legal Professionals BCP Business Continuity Plan LQA Legal Quality Assurance BP Business Plan LQAU Legal Quality Assurance Unit CA(s) Candidate Attorney(s) LSM Living Standards Measures CARP Capital Asset Replacement Programme LSSA Law Society of South Africa CAT Children Awaiting Trial MAR Matter Activity Report CBO Community-Based Organisation MIS Management Information System CCMA Commission for Conciliation, Mediation MTEF Medium Term Expenditure Framework and Arbitration CJSR Criminal Justice System Review NADCAO National Alliance for the Development of Community Advice Offices CPI Consumer Price Index NEEC National Efficiency Enhancement Committee CPD Corporation for Public Deposits NGO Non-Governmental Organisation CRO Chief Risk Officer NT National Treasury CSA Control Self-Assessment OCP Organisational Culture Programme DC District Court PCP Provincial Communication Practitioner DoJ & CD Department of Justice and Constitutional PEEC Provincial Efficiency Enhancement Committee Development EA Executive Authority PE Provincial Executive Previously: Regional Operations Executive INTEGRATED ANNUAL REPORT 2017-2018 REPORT ANNUAL INTEGRATED EE Plan Employment Equity Plan PFAM Provincial Finance and Administration