Enterprise Architecture Walgreens Boots Alliance

Accelerating the First Year Building Federated Engagement in your EA Practice

Red Hat May 5, 2021

Grant Ecker Vice President of Global Enterprise Architecture Walgreens Boots Alliance

Vice President, Global Enterprise Architecture

| FUTURE | 2020 | 2016 | 2011 | 2002 1997 | Walgreens Medtronic Lowe’s General Mills Stanford Boots Alliance WAM!NET Vice President Sr. Director Sr. Manager Manager Inventor Intern

Architecture Architecture Architecture Collaboration eLearning Intranet IT HR Manufacturing Collaboration Internet R&D

Executive Coach International Coaching Federation MBA Carlson School of Management BSCS Washington University

Purpose

Trust I am the lens that helps people bring their aim into focus.

Partner Appreciation Creativity

Care Passion Vision To inspire EA to become a bridge across IT to realize transformative business outcomes. Accomplishment

Our Purpose Our Values

We help people across the world Trust lead healthier and happier lives Care

Our Vision Innovation

Be the first choice for pharmacy, Partnership well-being and beauty – caring for people and communities Dedication around the world Inclusion

Two iconic retail pharmacy brands and a leading international pharmaceutical wholesaler

Retail Pharmacy USA Retail Pharmacy International Pharmaceutical Wholesale

One of the largest Strong market positions in Europe, A leading pharmaceutical drugstore chains in the U.S. Latin America and Asia wholesaler in Europe • Two great retail pharmacy brands: • Principal retail brands: Boots in the UK, • Mainly operating under the Alliance Walgreens and Duane Reade Thailand, Norway, the Republic of Healthcare brand • 9,021* drugstores in 50* states, the Ireland, the Netherlands and Lithuania, • A network of 306* distribution centers District of Columbia, Puerto Rico and Farmacias Benavides in Mexico and supplies medicines, other healthcare the U.S. Virgin Islands Farmacias Ahumada in Chile products and related services to more • Approximately 8* million in-store and online • 4,428* pharmacy-led health and beauty than 115,000** pharmacies, doctors, daily customer interactions each day retail stores in eight* countries, with a health centers and hospitals each year growing online presence in 11* countries

*Figures as of Aug. 31, 2020 **For 12 months ending Aug. 31, 2020

Presence in more The largest retail than 25* countries pharmacy, health and daily living More than 450,000* destination across people employed the U.S. and Europe

A global leader in One of the world’s pharmacy-led, health largest purchasers of and well-being retail prescription drugs and with more than many other health and 21,000* stores in well-being products 11* countries

One of the largest global pharmaceutical wholesale and distribution networks with more than 425* distribution centers in more than 20* countries

* As of Aug. 31, 2020, including equity method investments

What’s the Rx … to join refresh or reset an architecture program?

Trust

Care

Innovation

Partnership

Dedication

Inclusion

Care

Innovation Phase by phase Application at WBA… Partnership Trust

Dedication Inclusion

© 2020 Walgreens Boots Alliance, Inc. All rights reserved. Listen… Care Authentically care about 360˚ function feedback • Learn the business strategy and its IT drivers • Ask the CIO for the first year’s EA priorities • Ask the CIO’s staff how they view EA and its efforts • Ask the EA team, “What’s working, what’s not?”

Care about both the good and the bad experiences… Follow up to gain context, awareness and perspective.

1. Shape and Integrate EA Governance

2. Build an EA Community

3. Build a Business Architecture Practice

© 2020 Walgreens Boots Alliance, Inc. All rights reserved. 17 Assess… Innovation Maturity against the innovation desired • Aggregate 3 key maturity focus areas • Establish the target maturity level for those gaps • Rate the relative criticality of each stakeholder’s area EA’s corresponding effectiveness

Discover what it will take for EA to drive innovation.

IT Area CIO Criticality to EA EA Effectiveness

IT Business IT IT Digital IT Retail IT Security Services Infrastructure

Assess the criticality of each EA stakeholder’s area and the effectiveness of current EA talent alignments

Strategy

Competency Strategy

Measure Governance Set Current Target Governance Vision State Community Maturity

Methodology Community

Consistency

Aggregate and draw out the 3 most important maturity gaps

© 2020 Walgreens Boots Alliance, Inc. All rights reserved. 20 Assess… Innovation Your path forward with a reflective moment of truth. Reset Failing practices Refresh with foundational Capable practices gaps in maturity, Join with strong talent talent and support Strong practices and moderate gaps with insignificant in maturity gaps in maturity

© 2020 Walgreens Boots Alliance, Inc. All rights reserved. 21 Partner… Partnership To drive mutually beneficial outcomes • Partner across IT on efforts that drive EA maturity • Address needs with resources from low value tasks • Create a structure that redeploys talent to drive the most critical innovation

Partner with stakeholders on the changes and engage the EA community with created opportunities

CIO

IT Business IT IT Digital IT Retail IT Security Services Infrastructure

Close critical EA engagement gaps with needs-based changes to structure and alignments

CIO

IT Business IT IT Digital IT Retail IT Security Services Infrastructure

Leverage the community’s stakeholder partnerships to create moves aligned with their career and development interests

© 2020 Walgreens Boots Alliance, Inc. All rights reserved. 24 Plan… Dedication Create dedicated ongoing momentum • Enroll the EA team on the maturity focus areas • Build a plan and assign ownership within the team • Create measurable KPIs to monitor progress • Collaboratively align objectives and incentives with measures

Enroll the team to deliver the maturity plan together!

1. Standardize Artifacts and Reviews

2. Integrate Governance

3. Engage Community

Strategy Objective Actions Measures Owner

Process Evolve EA Op Model Governance Compliance Leaders Support our Architects & Align with ITLT ITLT localized Outcomes business Managers

Finance & HR Talent/Budget Targets Miss / Meet Managers

Mindset Community Training Engagement All

Engage… Inclusion Build trust and include the community • Share the EA plan across architects and IT leadership • Invite architects to engage in EA’s maturity efforts • Reward staff who create engagement opportunities • Track progress via outcomes, measures and feedback from senior leaders

Show the community that they belong by your example. Trust and include them in EA’s efforts... and join theirs.

Engage… Inclusion Bring people together…

Domain

Division Platform

Engage… Inclusion By taking the community through the change!

NO – We’re good where we are OW – We can’t continue WOW – We could be better NOW – Here’s how we can start GO! – Let’s do it!

Share your story so they can engage!

© 2020 Walgreens Boots Alliance, Inc. All rights reserved. 30 © 2020 Walgreens Boots Alliance, Inc. All rights reserved. Confidential and Proprietary information. For internal use only. How will we get there? OW We will refresh Architecture Delivery and Process

Because we must be CONSISTENT before we can SCALE

31 © 2020 Walgreens Boots Alliance, Inc. All rights reserved. Confidential and Proprietary information. For internal use only. Why must we change? OW For Federated Architects: Imagine attempting to align with 3 or more conflicting practices… what would you do?

For IT Leaders: Imagine conflicting decisions from different reviews… would you trust EA?

1. Standardize Our Artifacts and Reviews

2. Integrate Our Governance

3. Engage Our Community

Standardize Our Artifacts and Reviews • Build common artifacts and review scorecards • Provide consistent guidance across Domain, Platform, and Business Unit practices

Consistent Consistent Assets Reviews

Consistent Assets Consistent Reviews Assets types with predictable Predictable scorecards & information provide: consistent outputs:

• Key Decisions • Architecture Risk • Initial Recommendations • Quality Risk • Architecture Designs • Overall Risk • Readiness Assessments • Decision Summary

Integrate Our Governance 1. Build a global intake to determine: - IF architecture is needed (>70% of the time it isn’t) - WHAT artifact(s) are needed - WHERE reviews will happen 2. Build a global review to: - Harmonize the decision - Publish socialized reviews 3. Integrate across IT governance

36 © 2020 Walgreens Boots Alliance, Inc. All rights reserved. Confidential and Proprietary information. For internal use only. Integrate Our Governance WOW Intake Determine… IF architecture is needed Global Architecture No Architecture Intake WHAT artifacts are needed WHERE reviews will happen EA Peer Design Functional Reviews Authorities Reviews

Global Architecture The RISKS the Review architecture presents

Publish The harmonized

Engage Our Community - Create the collaborative forums - Promote and share this community’s best work - Create our methodology together - Design to ensure we all belong - Respect each other as customers and peers

Domain

Business Platform

3 dimensions of support!

40 © 2020 Walgreens Boots Alliance, Inc. All rights reserved. Confidential and Proprietary information. For internal use only. Let’s build it together! NOW • Send in architecture artifacts you are proud of • Join communities that align with your interests • Contribute to our definition of architecture and process

41 GO! Trust

Engage… Inclusion Our plan with opportunities to participate!

Wave 1 – Fall 2020 → Communities YOU → Artifact standardization ARE HERE Wave 2 – Early 2021 → Consistent process → Governance integration → Business architecture

Serve all OneIT functions to Enterprise Architecture drive strategy, align execution & FY21 Operating Model Overview achieve enterprise outcomes.

ARCHITECTURE STRATEGY & GOVERNANCE PLATFORM ARCHITECTURE COMMUNITY Partner on IT Objectives Create Platform Define Platform Scope and Align Platform Publish Platform Engage Architects with OneIT Leadership Strategy & Roadmap Information Outcomes Technology Strategy Strategy & Oversee Execution Develop & Maintain Guide IT Strategy Methodology & Artifacts

Deploy EA Operating Model Create Virtual Classrooms BUSINESS ARCHITECTURE INFORMATION ARCHITECTURE TECHNICAL ARCHITECTURE DIVISIONAL ARCHITECTURE

Assess EA Significance & Scope Identify Information Align Division Build Talent Pipelines Clarify Business Strategy Identify IT Strategy Architecture Engagement Outcomes Strategy & Roadmap Review Design & Align Division Align Capabilities Align Data Assets Align IT Landscape Publish Decision Risk Information Outcomes Assess IT Current State & Align Division Oversee Execution Variances Assess Maturity Assess Gaps IT Vendors Technology Strategy Determine Information Establish IT Standards, Patterns Draft Design & Determine Future State Future State & Vendor Partnerships Align with Roadmaps Develop IT Roadmaps & Finalize Design & Create Roadmaps Integrate with Roadmaps Reference Architectures Verify Outcome Realization Align IT Execution with Oversee Integrations Oversee IT Standards Oversee Execution Variances Business Strategy & Information Outcomes Adherence

PLATFORM ARCHITECTURE

A B C Strategy Platform Strategy Build Roadmaps Align Execution BUSINESS ARCHITECTURE

1 2 3 4 5 6 Risk Draft Finalize Design Build Execution Demand Review Design Review Review DIVISIONAL ARCHITECTURE Design

INFORMATION TECHNICAL ARCHITECTURE ARCHITECTURE

ARCHITECTURE COMMUNITY Effort Risk & Architecture Governance Decision & Risk is is Published Published fgdfdfgfgd STRATEGY & GOVERNANCE

Business Architecture Led Enterprise Architecture Led Technical Architecture Led With a playbook to drive our operating model together

PLATFORM ARCHITECTURE

A B C Strategy Platform Strategy Build Roadmaps Align Execution BUSINESS ARCHITECTURE

1 2 3 4 5 6 Risk Draft Finalize Design Build Execution Demand Review Design Review Review DIVISIONAL ARCHITECTURE Design

INFORMATION TECHNICAL ARCHITECTURE ARCHITECTURE

ARCHITECTURE COMMUNITY Effort Risk & Architecture Governance Decision & Risk is is Published Published fgdfdfgfgd STRATEGY & GOVERNANCE

Business Architecture Led Enterprise Architecture Led Technical Architecture Led With partnership …

Trust in each other’s roles to drive outcomes together…

Roles High Level Responsibilities • Aligns strategic direction with capability and technical roadmaps Enterprise • Bridges the “what” with the “how” for a solution Architect • Partners to define the solution ‘how’ broadly across capability areas • Facilitates solution selection aligning business needs with strategy, standards and governance • Defines the ‘what’ of a solution in terms of business capabilities and needs Business • Drives business capability assessments, roadmaps, and process models Architect • Maps business needs to the solution portfolio and partners with technical architects on roadmaps • Aligns designs with strategy, standards and governance • Defines the ‘how’ within a solution (application, technology, data) and its patterns for reuse Technical • Develops and maintains technology roadmaps as products Architect • Plays the role of an application, data, or domain architect • Aligns designs with strategy, standards and governance

Include the most knowledgeable and adjust together for enterprise outcomes

Engages experts Design solutions adapting for across their domains enterprise implications

Business Architect Business Analyst Business Analyst Engages architects Boots across relevant domains Technical Architect Solution Lead Subject Matter Expert Digital Enterprise Architect Technical Architect Data Subject Matter Expert MDM

Technical Architect Technology Lead Infrastructure

© 2020 Walgreens Boots Alliance, Inc. All rights reserved. 48 Bridging What we do & How we do it Innovation Is maximized when we leverage our collective expertise with Inclusionacross each of our domains

Partnership Requires us to have shared vision, common outcomes and Trust in each other’s perspective and value

Dedication Drives us to lean into our shared vision and operating model to Care about enterprise outcomes for WBA

When we work together…

• Theory is grounded, solutions are balanced

• The ivory tower is localized

• Artifacts are improved as a community

• We are a trusted global technical hotline

Care

Innovation What’s next? After 6 months… where are we? Partnership Trust

Dedication Inclusion

This is just the beginning sustained values will drive architecture’s success!

Red Hat May 5, 2021

Grant Ecker Vice President of Global Enterprise Architecture Walgreens Boots Alliance

Purpose

Trust I am the lens that helps people bring their aim into focus.

Partner Appreciation Creativity

Care Passion Vision To inspire EA to become a bridge across IT to realize transformative business outcomes. Accomplishment

© 2020 Walgreens Boots Alliance, Inc. All rights reserved. © 2020 Walgreens Boots Alliance, Inc. All rights reserved. Confidential and Proprietary information. For internal use only. 54 Grant’s Parting Advice Join organizations that align with your purpose & values… Belonging and you will discover resonance as you drive towards a shared purpose. Inclusion WBA helps people across the world lead healthier and happier lives and I am the lens that helps people bring their aim into focus. Trust Trust

Partner Appreciation Creativity Partnership Care Innovation

Care Passion

© 2020 Walgreens Boots Alliance, Inc. All rights reserved. Dedication © 2020 Walgreens Boots Alliance, Inc. All rights reserved. Confidential and Proprietary information. For internal use only. 55 Accomplishment Questions!

Name Question/Topic Vince Tsugranes How much of your focus is on enabling/creating platforms that accelerate other teams, vs standards and architecture artifacts? How do you see that position changing over time? Wolfram Richter EA is sometimes regarded as an ivory tower exercise. With remote work it is even harder to connect to and touch base with project teams. How can you ensure that the required flow of information is maintained to make EA work relevant to the field? Michael Cardy What’s EA’s role in the new world of DevSecOps and Agile? Beyond application and infrastructure architecture, where do you see EA participating, impacting and influencing process, people and cultural transformation? Alan Scott CoE or CoP - do they provide value? Which do you see as more effective, CoP or CoE? Or a combination of them? How many should an organization have (1 per core discipline, etc.)? What constitutes a successful implementation of one or both? Iain Boyle Often the EA team act as gatekeepers rejecting anything that doesn’t fit the personal viewpoint of the senior EA leaders. How, as a vendor should we engage with the EA team to ensure the business derives true value from Open Source software? Iain Boyle Businesses are demanding speed and agility from their IT departments, not something typically demonstrated by conventional EA teams. How should EA’s adapt their approach to meet business demands? Iain Boyle There are many users/customers of an IT system - how does Grant resolve the conflict that invariably arises between different users/groups and their demands from the IT system? Emily Brand I’ve spoken to a lot of CIOs and VPs of IT about how they have garnered more support for their initiatives during the pandemic due to the lines of business seeing the direct impact IT has on their day to day work, have you seen the same? Has funding been easier or harder to garner in the last year and a half?

Alan Scott How do you view EA’s role in the area of innovation? Should it have a role? Should it be a leader in this space? How Do you see innovation being tied back into upstream business projects? Alan Scott What is the value and mission statement for EA to help ensure it is seen as a modern practice within an organization?

© 2020 Walgreens Boots Alliance, Inc. All rights reserved. 56 Name Question/Topic Vince Tsugranes How much of your focus is on enabling/creating platforms that accelerate other teams, vs standards and architecture artifacts? How do you see that position changing over time? Our Near Term Architecture Patterns Building for Reuse

Today’s Gap Today’s Blueprints Library Architectures that meet code: Building Codes Approved building plans Reusable Components Regulations for use: Ex: Operational Data Store Items in the building plan: Building, plumbing, electric Fixtures, appliances, wood, wire Ex: Securing PHI Ex: Publish data API from DnA Store