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Enterprise Architecture Walgreens Boots Alliance Accelerating the First Year Building Federated Engagement in your EA Practice Red Hat May 5, 2021 Grant Ecker Vice President of Global Enterprise Architecture Walgreens Boots Alliance © 2020 Walgreens Boots Alliance, Inc. All rights reserved. © 2020 Walgreens Boots Alliance, Inc. All rights reserved. Confidential and Proprietary information. For internal use only. 1 Grant Ecker Vice President, Global Enterprise Architecture | FUTURE | 2020 | 2016 | 2011 | 2002 1997 | Walgreens Medtronic Lowe’s General Mills Stanford Boots Alliance WAM!NET Vice President Sr. Director Sr. Manager Manager Inventor Intern Architecture Architecture Architecture Collaboration eLearning Intranet IT HR Manufacturing Collaboration Internet R&D Executive Coach International Coaching Federation MBA Carlson School of Management BSCS Washington University © 2020 Walgreens Boots Alliance, Inc. All rights reserved. © 2020 Walgreens Boots Alliance, Inc. All rights reserved. Confidential and Proprietary information. For internal use only. 2 Belonging Grant’s Purpose, Vision and Values Purpose Trust I am the lens that helps people bring their aim into focus. Partner Appreciation Creativity Care Passion Vision To inspire EA to become a bridge across IT to realize transformative business outcomes. Accomplishment © 2020 Walgreens Boots Alliance, Inc. All rights reserved. © 2020 Walgreens Boots Alliance, Inc. All rights reserved. Confidential and Proprietary information. For internal use only. 3 WBA’s Purpose, Vision and Values Our Purpose Our Values We help people across the world Trust lead healthier and happier lives Care Our Vision Innovation Be the first choice for pharmacy, Partnership well-being and beauty – caring for people and communities Dedication around the world Inclusion © 2020 Walgreens Boots Alliance, Inc. All rights reserved. © 2020 Walgreens Boots Alliance, Inc. All rights reserved. Confidential and Proprietary information. For internal use only. 4 © 2020 Walgreens Boots Alliance, Inc. All rights reserved. 3 Before we begin… Some of you might be wondering © 2020 Walgreens Boots Alliance, Inc. All rights reserved. 5 WHAT IS WBA? © 2020 Walgreens Boots Alliance, Inc. All rights reserved. 6 WBA is three success stories coming together Two iconic retail pharmacy brands and a leading international pharmaceutical wholesaler © 2020 Walgreens Boots Alliance, Inc. All rights reserved. 7 Our divisions Retail Pharmacy USA Retail Pharmacy International Pharmaceutical Wholesale One of the largest Strong market positions in Europe, A leading pharmaceutical drugstore chains in the U.S. Latin America and Asia wholesaler in Europe • Two great retail pharmacy brands: • Principal retail brands: Boots in the UK, • Mainly operating under the Alliance Walgreens and Duane Reade Thailand, Norway, the Republic of Healthcare brand • 9,021* drugstores in 50* states, the Ireland, the Netherlands and Lithuania, • A network of 306* distribution centers District of Columbia, Puerto Rico and Farmacias Benavides in Mexico and supplies medicines, other healthcare the U.S. Virgin Islands Farmacias Ahumada in Chile products and related services to more • Approximately 8* million in-store and online • 4,428* pharmacy-led health and beauty than 115,000** pharmacies, doctors, daily customer interactions each day retail stores in eight* countries, with a health centers and hospitals each year growing online presence in 11* countries *Figures as of Aug. 31, 2020 **For 12 months ending Aug. 31, 2020 © 2020 Walgreens Boots Alliance, Inc. All rights reserved. 8 Walgreens Boots Alliance © 2020 Walgreens Boots Alliance, Inc. All rights reserved. Our growing global presence Presence in more The largest retail than 25* countries pharmacy, health and daily living More than 450,000* destination across people employed the U.S. and Europe A global leader in One of the world’s pharmacy-led, health largest purchasers of and well-being retail prescription drugs and with more than many other health and 21,000* stores in well-being products 11* countries One of the largest global pharmaceutical wholesale and distribution networks with more than 425* distribution centers in more than 20* countries * As of Aug. 31, 2020, including equity method investments © 2020 Walgreens Boots Alliance, Inc. All rights reserved. 10 LET’S DRIVE THRU What’s the Rx … to join refresh or reset an architecture program? © 2020 Walgreens Boots Alliance, Inc. All rights reserved. 11 5 key phases To navigate across your first 90 days… © 2020 Walgreens Boots Alliance, Inc. All rights reserved. Deeply aligned with your company culture and values © 2020 Walgreens Boots Alliance, Inc. All rights reserved. Values Trust Care Innovation Partnership Dedication Inclusion © 2020 Walgreens Boots Alliance, Inc. All rights reserved. 14 Values Care Innovation Phase by phase Application at WBA… Partnership Trust Dedication Inclusion © 2020 Walgreens Boots Alliance, Inc. All rights reserved. Listen… Care Authentically care about 360˚ function feedback • Learn the business strategy and its IT drivers • Ask the CIO for the first year’s EA priorities • Ask the CIO’s staff how they view EA and its efforts • Ask the EA team, “What’s working, what’s not?” Care about both the good and the bad experiences… Follow up to gain context, awareness and perspective. © 2020 Walgreens Boots Alliance, Inc. All rights reserved. 16 CIO Priorities for Enterprise Architecture Care WBA’s 3 in-flight CIO priorities… 1. Shape and Integrate EA Governance 2. Build an EA Community 3. Build a Business Architecture Practice © 2020 Walgreens Boots Alliance, Inc. All rights reserved. 17 Assess… Innovation Maturity against the innovation desired • Aggregate 3 key maturity focus areas • Establish the target maturity level for those gaps • Rate the relative criticality of each stakeholder’s area EA’s corresponding effectiveness Discover what it will take for EA to drive innovation. © 2020 Walgreens Boots Alliance, Inc. All rights reserved. 18 Assess… Innovation EA’s effectiveness across the CIO’s team IT Area CIO Criticality to EA EA Effectiveness IT Business IT IT Digital IT Retail IT Security Services Infrastructure Assess the criticality of each EA stakeholder’s area and the effectiveness of current EA talent alignments © 2020 Walgreens Boots Alliance, Inc. All rights reserved. 19 Assess… Innovation The key EA practice maturity targets Strategy Competency Strategy Measure Governance Set Current Target Governance Vision State Community Maturity Methodology Community Consistency Aggregate and draw out the 3 most important maturity gaps © 2020 Walgreens Boots Alliance, Inc. All rights reserved. 20 Assess… Innovation Your path forward with a reflective moment of truth. Reset Failing practices Refresh with foundational Capable practices gaps in maturity, Join with strong talent talent and support Strong practices and moderate gaps with insignificant in maturity gaps in maturity © 2020 Walgreens Boots Alliance, Inc. All rights reserved. 21 Partner… Partnership To drive mutually beneficial outcomes • Partner across IT on efforts that drive EA maturity • Address needs with resources from low value tasks • Create a structure that redeploys talent to drive the most critical innovation Partner with stakeholders on the changes and engage the EA community with created opportunities © 2020 Walgreens Boots Alliance, Inc. All rights reserved. 22 Partner… Partnership Partner with key stakeholders to close gaps CIO IT Business IT IT Digital IT Retail IT Security Services Infrastructure Close critical EA engagement gaps with needs-based changes to structure and alignments © 2020 Walgreens Boots Alliance, Inc. All rights reserved. 23 Partner… Partnership Create career opportunities for architects CIO IT Business IT IT Digital IT Retail IT Security Services Infrastructure Leverage the community’s stakeholder partnerships to create moves aligned with their career and development interests © 2020 Walgreens Boots Alliance, Inc. All rights reserved. 24 Plan… Dedication Create dedicated ongoing momentum • Enroll the EA team on the maturity focus areas • Build a plan and assign ownership within the team • Create measurable KPIs to monitor progress • Collaboratively align objectives and incentives with measures Enroll the team to deliver the maturity plan together! © 2020 Walgreens Boots Alliance, Inc. All rights reserved. 25 Plan… Dedication Enroll the EA team as change agents in a plan 1. Standardize Artifacts and Reviews 2. Integrate Governance 3. Engage Community © 2020 Walgreens Boots Alliance, Inc. All rights reserved. 26 Plan… Dedication Align localized EA incentives with measured outcomes Strategy Objective Actions Measures Owner Process Evolve EA Op Model Governance Compliance Leaders Support our Architects & Align with ITLT ITLT localized Outcomes business Managers Finance & HR Talent/Budget Targets Miss / Meet Managers Mindset Community Training Engagement All © 2020 Walgreens Boots Alliance, Inc. All rights reserved. 27 Trust Engage… Inclusion Build trust and include the community • Share the EA plan across architects and IT leadership • Invite architects to engage in EA’s maturity efforts • Reward staff who create engagement opportunities • Track progress via outcomes, measures and feedback from senior leaders Show the community that they belong by your example. Trust and include them in EA’s efforts... and join theirs. © 2020 Walgreens Boots Alliance, Inc. All rights reserved. 28 Trust Engage… Inclusion Bring people together… Domain Division Platform 3 dimensions of support! © 2020
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