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Pre-Departure Information for Platinum and Gold Service Guests

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Pre-Departure Information for Platinum and Gold Service Guests PRE-DEPARTURE INFORMATION FOR PLATINUM AND GOLD SERVICE GUESTS Platinum and Gold Service Off Train Experiences Electricity Guests will enjoy an all inclusive onboard Platinum and Gold Service guests receive Off All Platinum and Gold Service Cabins are fitted experience and will dine in the Queen Adelaide Train Excursions and Outback Experiences at with Australian 3 prong power point plugs, as Restaurant (for Gold Service) or the Platinum Club key destinations along their journey. Select your shown below. Guests who bring electronic (for Platinum Service) for breakfast, lunch and Off Train Excursions onboard the train with your devices, such as laptops, that connect to dinner onboard The Ghan and Indian Pacific. All lounge host. 240-volt power on the trains should also use beers, Australian wines,soft drinks, base spirits, a surge protector. For more information about currently available water, tea and coffee are included in the fare. Off Train Excursions visit Great Southern Rail’s Travel Onboard website at www.greatsouthernrail.com.au Smart casual attire is suggested for guests Insurance travelling in Platinum and Gold Service. Warm Travel insurance is strongly suggested to protect clothes are recommended for evenings as the your holiday plans. Fitness for Travel air-conditioning can be cool. It is recommended Before making a reservation, you must advise that guests pack a hat, sunscreen and comfortable Connectivity Great Southern Rail if you are ill, injured or have walking shoes for Off Train Experiences. Sensible There are no wireless internet connections a medical condition which may make it unsafe shoes are required for walking between carriages. currently available onboard. Phone reception will for you or other guests travelling onboard our Platinum and Gold Service Cabins receive full be accessible, although limited in certain areas trains. The full terms and conditions of the Great turn down service each day. Towels and organic depending on individual mobile/cell providers. Southern Rail’s Fitness For Travel Policy may be Australian toiletries are provided. Hairdryers are obtained from your booking agent or any office Wifi is available at the Adelaide Parklands available to request onboard. of Great Southern Rail upon request, and can Terminal. also be found on Great Southern Rail’s website Dining in the Queen Adelaide Restaurant, at www.greatsouthernrail.com.au guests reserve dining times for lunch and dinner Luggage onboard with your lounge host. Fully cooked Platinum and Gold Service Guests receive Non-Smoking policy breakfast can be enjoyed during the allocated generous luggage allowances. All Great Southern Rail services and terminals dining time at your leisure in the Queen Adelaide are entirely smoke free in accordance with Restaurant. Platinum guests also have the choice Platinum Service Luggage Allowance: relevant state government regulations. of continental breakfast in their cabin or choose 3x 25kgs checked-in luggage. to dine in the Platinum Club. Plus: One small carry on suitcase not exceeding Check-In 10kgs per person and one personal bag, Check-in is not required if you have a ticket Platinum Service Transfers briefcase or garment bag. or voucher for your journey, detailing your For guests travelling in Platinum Service, Great Gold Service Luggage Allowance: carriage and cabin allocations and you do not Southern Rail is pleased to provide private 2x 25kgs checked-in luggage. have any luggage to check in. If you are not chauffeur transfers to and from the train. Transfers checking in luggage, please present yourself to are provided on the day of departure and arrival Plus: One small carry on suitcase not exceeding the rail terminal 60 minutes prior to departure. only, for a maximum distance of 50 kilometres 10kgs per person (Twin cabin only) and one Guests can check in luggage 2 hours prior to in each direction to and from the rail terminal. personal bag, briefcase or garment bag. departure, noting check in closes 60 minutes Transfers must be pre-booked prior to departure via Checked-in luggage cannot be accessed prior to departure. Please present some form of your booking agent and are included in your fare. during the train journey. We advise that all identification when checking in. valuables including passport, medicine, fragile or perishable items are to be carried on as cabin luggage. Luggage check-in opens 2 hours prior to departure and will close 60 minutes prior to departure. All bags should be labelled inside and out with personal details such as owner’s name and contact number. Boarding Process Upon arrival at the station guests make their way TERMINAL LOCATIONS to the designated luggage check-in area. Any luggage that needs to be stored in the luggage car will need to be checked in. For any luggage AND TRANSFERS being taken onboard, please keep with you until boarding, when you will make your way to your Adelaide Parklands Terminal, off Richmond Road/Sir Donald Bradman Drive, Keswick cabin with your onboard luggage. (all trains) Money Onboard Geocode: -34.936924 138.581028 Cash, Visa, MasterCard, American Express Adelaide Parklands Terminal is located 3kms from Adelaide CBD and 6kms from Adelaide Airport. and Diners Cards are accepted onboard all There is a shuttle bus that operates to and from the terminal to Adelaide’s CBD hotels. Tickets are trains. Travellers Cheques are not accepted available for purchase onboard the shuttle bus. Taxis are also available at the terminal. Platinum Service and automatic teller/cash point facilities are private transfers are available to and from this terminal. not available. Manguri – Siding (The Ghan) Reconfirmations/Amendments Geocode: -28.583172 134.196187 Reconfirmations are not required, however, Manguri is the stop to access Coober Pedy. The Ghan will only stop here by request; this is not if you wish to amend or enquire about your a scheduled stop. There are no platform or station facilities. booking whilst in Australia please contact: Onward travel must be pre-booked before guests are allowed to detrain. Platinum transfers are not Great Southern Rail Phone 13 21 47 available at this stop, however transfers can be arranged for guests staying at the Desert Cave Hotel. International Phone Number +61 8 8213 4401 Alice Springs Station, George Crescent (The Ghan) Conditions of Carriage Geocode: -23.697102 133.873543 The full terms and conditions may be obtained Alice Springs Terminal is located very close to Alice Springs town centre and most Alice Springs hotels. from your booking agent or any office of Great Shuttle bus and taxis are available to Alice Springs hotels for a small fee. Platinum Service private Southern Rail upon request. This can also be transfers are available to and from this terminal. found on Great Southern Rail’s website at www.greatsouthernrail.com.au/termsandconditions Darwin Train Station, Berrimah Road, Berrimah (The Ghan) Geocode: -12.472489 130.903801 Located approximately 30 minutes from the centre of Darwin. Gold Service guests will receive a complimentary coach transfer to and from selected major CBD hotels. Platinum Service private transfers are available to and from this terminal. East Perth Terminal, West Parade, East Perth (Indian Pacific) Geocode: -31.943649 115.877243 The Indian Pacific departs from and arrives into East Perth Terminal, a separate terminal to metro train lines. East Perth Terminal is 3kms from Perth CBD. Shuttle bus transfers to and from the station are available for purchase locally. Taxi services are also available or passengers have the option to travel by local train to Perth central station only a few stops from East Perth. Platinum Service private transfers are available to and from this terminal. Sydney Central Station, Eddy Avenue, Sydney (Indian Pacific) Geocode: -33.884233 151.206316 Sydney Central Station is the main rail terminal for all Sydney city rail, interstate and intrastate services as well as coaches. There is a taxi rank and tram service from the station, and is a short walk to many city hotels. Platinum Service private transfers are available to and from this terminal. Melbourne Southern Cross Station, Spencer Street, Melbourne (The Overland) Geocode: -37.81816 144.953388 Southern Cross Station has access to local rail, coach and taxi services, and is a short walk to many city hotels. For more information visit www.greatsouthernrail.com.au 04778CDBD 0316.
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