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Central Gippsland Water Report 2013 14 13 2014 ANNUAL REPORT Gippsland Water Hazelwood Road PO BOX 348 Traralgon VIC 3844 General enquiries 1800 066 401 Account enquiries 1800 050 500 Faults and emergencies 1800 057 057 www.gippswater.com.au [email protected] ABN 75 830 750 413 © State of Victoria, Central Gippsland Region Water Corporation 2014. This publication is copyright. No part may be reproduced by any process except in accordance with the provisions of the Copyright Act 1968. ISSN 1837-1957 Cover photographs include: the Vortex Education Centre, Customer Service staff, the Loch Sport i-HUB, Field Operations staff and the Soil and Organic Recycling Facility. CONTENTS 1: Introduction and overview .........................................................2 2: Resource sustainability ..............................................................10 3: Customers, stakeholders and community .............................25 4: Governance ..................................................................................29 5: Organisational sustainability .....................................................43 6: Risk Management ........................................................................49 7: Performance Report ..................................................................51 8: Financial report ...........................................................................57 9: Disclosure index ...................................................................... 136 Glossary ..................................................................................... 140 Index for Notes to the Financials ........................................ 142 Index ........................................................................................... 153 Gippsland Water Annual Report 2013-14 1 2013-14_GippsWater_INTERNALS 01Sept.pdf 1 2/09/2014 7:00 pm Joint message from the Chairman and Managing Director We are pleased to present Gippsland Water’s 2013-14 Annual Report, which demonstrates our commitment to our customers and the region. This period saw our continued investment in services and infrastructure including major projects such as the first stage of the $40.3M Loch Sport Sewerage Scheme. That scheme will see 2,700 properties ultimately connected to reticulated sewerage and help protect the Gippsland Lakes environment. Our $6M investment in the Moe Water Treatment Plant will benefit the growing communities of Trafalgar, Yarragon, Newborough, Yallourn North, Coalville and Moe. We continue to work with local government to plan for the future development of the region and support the expansion of towns across the region. Among these have been significant investments in the Sale water supply infrastructure and the refurbishment or expansion of existing water and wastewater assets in Morwell, Yarragon, Trafalgar, Warragul, Drouin and Traralgon to cope with growth. Through ongoing efficiency improvements, we were able to reduce our prices for customers in this year and we continue to focus on ways to deliver value. To this end, Gippsland Water signed two Memorandums of Understanding with adjacent water corporations, with the aim of seeking opportunities to share expertise and best practice. One, with 18 other Victorian water corporations, will share risk management information. The other, with the three other Gippsland water corporations, will further maximise opportunities for collaboration and increase the capabilities of each organisation. This year we have introduced a Solicitors Online page to allow conveyancing to be done more smoothly and we have also streamlined the process that allows builders, plumbers and owners to request information from our Property Services team. We continue to seek more efficient ways of doing business. Our Soil Organic Recycling Facility (SORF) team at Dutson Downs has developed and launched Revive Recycled Compost, in conjunction with Gippsland business Gibsons Groundspread, a project which supports local job growth. This innovative process diverts landfill, green waste and treated biosolids and turns it into a valuable agricultural-grade compost. We encourage our customers to take an active interest in our operations and our Site Tours, Education Program and Open Days are well attended. These have included more than 500 attending Open Days at the SORF and at the Gippsland Water Factory at Maryvale, and more than 800 students participating in our education programs at the Vortex Centre. The consolidation of our Customer Consultative Committee and Environment Consultative Committee into a new body will take shape in the first quarter of 2014-15 financial year. This new Community Consultative Committee continues our focus on ensuring customers and communities actively inform our decisions. We again thank our Board of Directors for their guidance, including Dr Kevin McKenzie whose term on the Board expired this year, Bernadette Hannagan, who joined the Board in October 2013 and continuing members Sarah Cumming, Peter Day, Malcolm Eccles, Leonie Hemingway and Ormond Pearson. We also thank our staff for their dedication throughout the year on a range of initiatives to achieve the best outcome for our customers. Regardless of whether their role is frontline operational or support, the commitment of our staff makes Gippsland Water a successful and valued member of the community. Richard McDowell David Mawer Chairman Managing Director 2 Gippsland Water Annual Report 2013-14 2013-14_GippsWater_INTERNALS 01Sept.pdf 2 2/09/2014 7:00 pm 1 Profile The Central Gippsland Region Water Corporation, trading as Gippsland Water, was constituted on 21 December 1994 under the Water Act 1989. During the reporting period (1 July 2013 – 30 June 2014), the responsible Minister was the Hon Peter Walsh, MLA, Minister for Water. Gippsland Water has its statutory functions of water and wastewater detailed under Parts 8 and 9 of the Water Act 1989, and has its role relating PART to acceptance, treatment and disposal of industrial waste detailed in Part 6 Section 122F, Division 5 of the Water Act 1989. Gippsland Water’s service area stretches from Drouin in the west, to Stratford in the east, and from Briagolong in the north, to Mirboo North in the south. It supports a population of more than 150,000 people in central Gippsland, providing water to more than 64,000 customers and wastewater services to more than 55,000 customers. Gippsland Water’s customers also include major industries, OVERVIEW seven of which are of state and national significance. 1 The corporation manages 16 water treatment plants and 14 wastewater treatment plants, including two ocean outfalls. It also manages 12 agribusiness sites which produce beef, crops and plantation timber, and operates a Soil and Organic Recycling Facility (SORF), which treats prescribed and non-prescribed organic waste. Our mission An overview including Gippsland We will manage the resources in our care in a Water’s Profile, Mission, Vision, manner that secures social, environmental, and Values and Joint Statement economic benefits to our customers, stakeholders, from the Board Chairman and and the Gippsland region. the Managing Director. This Our vision section also features some of the Efficient water and wastewater services for a Highlights for the year 2013-14. healthy community and environment Our values Our values guide us to fulfil our mission and vision. We are committed to: Accountability: We are accountable for how we efficiently deliver quality water and waste water services. Capability: We are committed to strengthening the capabilities of our people and communities. Gippsland Water Annual Report 2013-14 3 2013-14_GippsWater_INTERNALS 01Sept.pdf 3 2/09/2014 7:00 pm Collaboration: Open Dialogue: We work in partnership with our colleagues, We engage with our colleagues, customers and customers and stakeholders to achieve the stakeholders by actively listening and openly most efficient and sustainable solutions for our discussing and resolving issues of common interest. community. Safety and Well-Being: Integrity and Respect: We place the safety and well-being of our staff We act with honesty, consistency and transparency, and communities at the forefront of decisions and and demonstrate appreciation of peoples’ diversity, actions we take. needs and opinions. Highlights of the year The 2013-14 financial year has seen another first time over the 2013-14 summer to ensure strong performance by Gippsland Water: investing security of supply for the township. significantly in the community, delivering quality • We have undertaken significant projects to services to customers, working in partnership with refurbish assets and protect water supply for key stakeholders and maintaining high standards of contingency events. These include refurbishing compliance with regulatory requirements. Some of the turbine pump at Blue Rock Lake, which will the key highlights include: aid supply in a future dry event. We have also refurbished both pumps at Tanjil River pump Resource sustainability station in a project worth $250,000. We also completed testing of the business continuity • The Department of Environment and Primary plans for the Moondarra water supply system. Industries (DEPI) accepted a “reverse planning • The five-yearly comprehensive dam safety permit” for the Loch Sport Sewerage Scheme, inspections for Moondarra and Buckley’s where native vegetation offsets are required Hill reservoirs were conducted and all were only when disturbance occurs. This approach compliant. encourages minimal vegetation
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