2015-2016 Annual Review QTIC the Voice of Tourism

2015-2016 Annual Review QTIC the voice of tourism

The 2015-16 period was a significant year for QTIC, celebrating our 15-year milestone – all thanks to ongoing support from our members. We welcomed the first Palaszczuk state2016 budget and were reassured tourism has an important place in FEDERALtheir plans. Our advocacy to federal, state and local government policy 2016 ELECTIONmakers and agency continues TOURISM to be PRIORITIES a demanding2016 task with countless#vot efortourism SHANE O’REILLY DANIEL GSCHWIND FEDERAL FEDERALissues relevant to tourism operators. Chair, QTIC Board Chief Executive A notable milestone for QTIC was ELECTION2016 TOURISMELECTION Australia’sPRIORITIES first support networkTOURISM PRIORITIES #votefortourism for Indigenous tourism employees PUBLIC INFRASTUCTURE SUPPORTING QTIC has continued to strengthen its relationship JOB CREATION OPPORTUNITIES#votefo rtourism with the State Government and key industryFEDERAL supported by Star Entertainment Group. In collaboration with Regional REGIONAL GROWTH partners such as Star Entertainment Group Tourism Organisations, QTIC called on candidates in local government elections to consider how communitiesDRIV canE tapINV intoES TMEgrowingNT tourismFOR SE RVICES PROTECTING OUR NATURAL as it delivers substantial tangible support ELECTIONfor TOURISM PRIORITIESECONOMY TOURISM ASSETS the growth of tourism within the regions of potential. Skilling and workforce developmentPUBLIC continues INFRASTUCTURE to be a focus SUPPORTING JOB CREATION OPPORTUNITIES#votefortourism PUBLIC INFRASTUCTURE SUPPORTING Queensland. QTIC management and the Board through various programs, includingJOB QTIC’sREGIONAL CREATION Young Professionals GROWTH OPPORTUNITIES Mentoring REGIONAL GROWTH BETTER BUSINESS REGULATION AND NO UNFAIR BACKPACKER TAX have developed a framework for a transformation Program and the Salute to Excellence program. Our work in advocating for VISAPR PROVISIONSOTECTING OUR NATURAL package they believe the wider tourism industryDRIV E INVEtheSTME protectionNT FO andR S EfundingRVICE Sof the GreatDRIV BarrierE INV ReefES TMEremainsNT Fa Opriority.R SERVIC ES PROTECTING OUR NATURAL ECONOMY TOURISM ASSETS TOURISM ASSETS can now analyse, assess on its merits and provide We celebrated innovation and excellenceECOPUBLIC atN OMQTIC’sY INFRASTUCTURE Prize for Innovation SUPPORTING JOB CREATIONand theOPPORTUNITIES Queensland Tourism Awards. I’d like to also acknowledge feedback on how our future may look. Regardless Why touriREGIONALsm matters t GROWTHo Queensland What do Queenslanders think about tourism? BETTER BUSINESSMinisters, REGULATION particularly Minister AND for Tourism,BETTERNO KateUNFAIR BUSINESS Jones, BACKPACK other REGULATION MembersER TA ANDX of that outcome, QTIC believes tourism is theVISA PROVISIONS NO UNFAIR BACKPACKER TAX of Parliament and others who engageVISA withPR PROVISIONSOTEus inC constructiveTING OUR dialogue.NATURA L most important industry in Queensland and DRIVwill E INVESTMENT FOR SERVICES TOURISM 1 OR 7.6% OF CONTRIBUTESTOURISM ASSETSQUEENSLANDʼSGSP continue to strive for it to be well representedEC andON OMY Queensland should be proud of its tourism achievements$23b and we look % RECOGNISE THE IMPORTANT forward to continuing to work with youDEL nextIVERS year.1 IN EV ERY 8 DOLLARS TO THE STATEʼS 91 ECONOMIC BENEFITS OF TOURISM funded by all levels of Government. Why tourism matters to Queensland WhatE CdONOo QMuYe TeHnRsOlUaGnHd TeOrUs RtIhSMin SkP EaNbDoINuGt tourism? BETTER BUSINESS REGULATION AND Why touriNsmO m UNFAIRatters to BACKPACKQueenslandER TAX What do Queenslanders think about tourism? VISA PROVISIONS 1 TOURISM OR 7.6% OF 1 CONTRIBUTES QUEENSLANDʼSGSP TOURISM OR 7.6% OF $23b CONTRIBUTES% RECOG2NIS3E 0TH,E00Q IUMEEPN0OSRL TAJANoNDʼSTb GSPs % SEE THEG REATER CULTURAL DELIVERS 1 IN EVERY 8 DOLLARS TO THE STATEʼS $23b % RECOGNISE THE IMPORTANT 91 ECONO1 MINIC 1 B0E QNEUFEEITSNOSLANDERSF TOURISM 92 DIVERSITYTOURISMG ENERATES ECONOMY THROUGH TOURISM SPENDING DELIVERS 1 IN EVERY 8 DOLLARS TO THE STATEʼS 91 ECONOMIC BENEFITS OF TOURISM Why tourism matters to Queensland WhaMtE CdOONOoRE Q TMHAuYe TNeHn RsOElSaUOGnUHdR eTCOrEsUS Rt OIhSRMin A kSGP aERNbICDoUINuLTGtU tRoEurism?

TOURISM 1 OR 7.6% OF CONTRIBUTES $ 230,00QUEEN0SL AJNoDʼSbGSPs % SEE THEG REATER CULTURAL % AGREE THAT TOURISM PRODUCES 23b SUPPOR%TS 12%REC OOGF2N AIS3LLE 0T H,E00 IMPO0R TJANoT bs 72% SEE THEG REATER CULTURAL The value of DELIVERS 1 IN EVERY 18 DINO L1L0A RQSU TEEO TNHSLANDERSE STATEʼS 921 EDCIVERSITYONOMICT OBEUNREISFMITSG 9OE INF E1T0RO AURTRE ISSMAM LL INCREASED LOCAL PRIDE IN TH1E ISNTA 10TE Q UEENBUSLANDERSSINESSES 92 DIVERSITYTOURISMG ENERATES MECOONORE TMHAY TNH ROESUOGHU RTCOEUSR IOSMR ASPGERNICDUINLGTURE Businesses tourism in MORE THAN RESOURCES OR AGRICULTURE

% E AGREE THAT TOURISM PRODUCES % RECOGNISE TOURISM STIMULATES % x ports $5.8b AGREE THAT TOURISM PRODUCES SUPPORTS 12% OF2 A3LL0 ,000 Jobs 72 2NDSEE THEG REATER CULTURAL 68% Queensland 1 IN 10 QUEEN9 SLANDERSIN 10 ARE SMALL SUPP9O2RTS 12I%NCL AR ROEGAFES S EATD LLE XL OPOCRATL PRIDE 72 NEW INFRASTRUCTURE Businesses IN THE STATE BUSINESSES EARDNIVERSITYER FOR QTUOEEUNRSLANDISMG 9E IN E1R0 ATRE SSMALL INCREASED LOCAL PRIDE MORE THAN RESOURCES OR AGRICULTURE Businesses IN THE STATE BUSINESSES 2 | QTIC ANNUAL REVIEW 2015-2016 Visitor economy Exports $ % RECOGNISE TOURISM STIMULATES % ARE HAPPY WITH MORE 5.8b % E AGREE THAT TOURISM PRODUCES % RECOGNISE TOURISM STIMULATES SUPPORTS 2ND L A ORGFE SAT LLEX PORT 68 xNpEWo IrNtsFRA $STRUCTURE5.8b 72 TOURISM GROWTH 12% 9 IN 10 ARE SMALL EV7E2RY DOL2NLIDANC RR TEOAUSREIDS MLO ECAARLN P SR, AIDDEDS AN EARNER FOR QUEENSLAND L ARGEST EXPORT 68 NEW INFRASTRUCTURE Businesses IN THE STATE BUSINESSES EARNER FOR QUEENSLAND ADDITIONAL 87¢ TO OTHER PARTS OF THE ECONOMY Visitor economy Visitor econo% mDAyILAYR ES PHAENPDP Y WITH MORE VISITORS SPEND Exports $ $ % RECOGNISE TOURISM STIMULATES$ % ARE HAPPY WITH 2M0O20R EP OTENTIAL 5.8b 4792m IN LTOOUCARL IESMCONO GROMWYTH 18.3b PER YEAR $30b EVERY DO2NLLDA RL A TROGUESRTI SEMXP EOARRTN S, ADDS AN 68 NEW INFRASTRUCTURE 72 TOURISM GROWTH EARNER FOR QUEENSLAND EVERY DOLLAR TOURISM EARNS, ADDS AN ADDITIONAL TO OTHER PARTS OF THE ECONOMY 87¢ 1 EAstiDmaDteIdT cIoOntNAributiLo n of the regionTʼsO vi sOitoTrsH ecEonomR PAy tRo TtoSta Ol toFu rTisHm EG rEosCs ONOState PMrodYuct. Source of all data: Tourism Research Australia IVS and NVS, June 2015; Tourism and Events Queensland, Tourism Economic Key F8acts7, Se¢pte mber 2015; Deloitte Access Economics, Queensland Tourism Industry Outlook Potential to 2020, August 2012; Tourism Research Australia, State Tourism Satellite Accounts 2013-2014; Tourism and Events Queensland, Social Indicators 2013. RIS 2967 Visitor economDAyILY SPEND VISITORS SPEND DAIALYR ES PHAENPDPY WITH 2M0O20R EP OTENTIAL $ IN LOCAL ECONOMY $ PER YEAR % $ VISITORS SPEND 2020 POTENTIAL 49m 18.3b $ 72 IN LTOOUCARLI SEMC3ONO GR0ObMWYTH $ PER YEAR $ EVERY DOLLAR TOURISM EARNS, ADDS AN QTIC Federal49 Electionm Priorities 2016 18.3b 30b #votefortourism 1 EAstDimDateIdT cIOontNAributLio n of the regio nTʼsO vi sOitoTrsH eEconomR PAy RtoT toSt aOl toFu TrisHmE G rEoCss ONOState PMrodYuct. Source of all data: Tourism Research Australia IVS and NVS, June 2015; Tourism and Events Queensland, Tourism Economic Key F8act7s, S¢eptember 2015; Deloitte Access Economics, Queensland Tourism In1d Eustirmy aOtuetdl ocookn tProibtuentitoianl otof t2h0e2 r0e,gi Aougnʼus svt is2i0to1r2s; Teoconomurism yR teos teoatraclh t oAuursistmra lGiar,o sSst aSttea Tteo uPrriosmdu cSta. tSeolliutrec e of all data: Tourism Research Australia IVS and NVS, June 2015; Tourism and Events Queensland, Accounts 2013-2014; Tourism and Events Queensland, Social Indicators 2013. RIS 2967 Tourism Economic Key Facts, September 2015; Deloitte Access Economics, Queensland Tourism Industry Outlook Potential to 2020, August 2012; Tourism Research Australia, State Tourism Satellite Accounts 2013-2014; Tourism and Events Queensland, Social Indicators 2013. RIS 2967

DAILY SPEND VISITORS SPEND 2020 POTENTIAL $49m IN LOCAL ECONOMY $18.3b PER YEAR $30b QTIC Federal Election Priorities 2016 #votefortourism QTIC Federal Election Priorities 2016 #votefortourism 1 Estimated contribution of the regionʼs visitors economy to total tourism Gross State Product. Source of all data: Tourism Research Australia IVS and NVS, June 2015; Tourism and Events Queensland, Tourism Economic Key Facts, September 2015; Deloitte Access Economics, Queensland Tourism Industry Outlook Potential to 2020, August 2012; Tourism Research Australia, State Tourism Satellite Accounts 2013-2014; Tourism and Events Queensland, Social Indicators 2013. RIS 2967

QTIC Federal Election Priorities 2016 #votefortourism THE VOICE OF TOURISM QTIC INDUSTRY ENGAGEMENT - POLICY & ADVOCACY policy forums 1,689 and committees people attended QTIC represents industry QTIC events in 2015-16 in various forums including the Tourism and 40 Commonwealth Games QTIC YOUNG PROFESSIONALS MENTORING PROGRAM and Cabinet Committee % policy submissions 80 15 submitted by QTIC on behalf of members and industry participant increase (10 in 2015, 18 in 2016)

QTIC TOURISM INDIGENOUS TOURISM INDUSTRY EMPLOYMENT CHAMPIONS NETWORK CAPABILITY PROGRAM (TDDI) »» 34 Champions Network members »» Funds delivered to all 13 TOURISM REGIONS »» 6 QTIC Indigenous Employee members - North Queensland Charter »» 35 INDUSTRY capability projects funded »» 7 QTIC Indigenous Employee members - »» More than 2,500 PARTICIPANTS South Queensland Charter » Projects focused on digital, events, quality »» 594 new Indigenous employees reported by » QTIC member organisations and Network service, trade distribution and packaging members (Nov 2015 – July 2016)*

2015 QUEENSLAND TOURISM AWARDS 843 15 Years 157 18 number of guests at QTIC celebrated number number 31st Queensland Tourism 15 years as the Voice of entries of judges Awards Gala Ceremony of Tourism in 2016!

* Data collected at 3-month intervals over 14 month period through online questionnaires among 773 organisations. QTIC ANNUAL REVIEW 2015-2016 | 3 Advocacy and Policy

QTIC continues to provide a unified and consistent voice for the state’s tourism sector in relevant negotiations and policy-making processes.

Tourism must remain a strong focus of policy development at all levels of government and QTIC will continue to present a business view at every opportunity.

Policy submissions prepared on behalf of QTIC members during 2015-16 are available on our website via qtic.com.au > Projects & Service > Policy Submissions. The timeline below highlights some of QTIC’s key submissions and advocacy campaigns during 2015-16.

Education Queen’s Wharf Improving the Draft Planning Services for Brisbane Priority Great Barrier Regulation JULY Overseas Students Development Area Reef Marine Park

Amendments Permission System JANUARY DECEMBER SEPTEMBER

2015 2016

Industry engagement through Queensland DestinationQ Queen’s Wharf Competition regional Draft State Brisbane Bill Authority Industry workshops and Infrastructure 2015 (jointly

JULY Assistance Review OCTOBER TEQ Conversations DECEMBER Plan FEBRUARY with CCIQ)

4 | QTIC ANNUAL REVIEW 2015-2016 Advocacy

In the lead-up to the 2016 Queensland Local Government Elections and the 2016 Federal Election, QTIC prepared flyers for each of the 13 tourism regions in the State, highlighting the value of tourism to the local economy and community, and advocating for local tourism infrastructure priorities. The flyers were sent to all candidates across Queensland, urging them to consider the opportunities from tourism to support economic growth and job creation. QTIC’s #VoteForTourism campaigns highlighted critical priorities requiring action for Australia and Queensland to capture a bigger share of an expanding global tourism market. The regional and state-wide priorities flyers are available on the QTIC website.

Member Survey Draft North Letter to Hon Support and promotion QTIC hosted

on Alcohol Fuelled Stradbroke MAY Mark Butler MP of the Citizens of World JUNE JUNE Violence Legislation APRIL Island Economic regarding the the Great Barrier Environment Amendment Bill Transition Strategy Great Barrier Reef campaign to Day luncheon FEBRUARY 2015 Reef and the galvanise the symbiotic tourism economy relationship between education, conservation and tourism

QTIC urged governments at all levels to increase the committed funding investment to implement QTIC spoke out the Reef 2050 Plan and on the lack of combat environmental Federal election tourism focus threats affecting Opportunities candidates in the Federal Queensland’s $23 billion for Personalised Transport Review MARCH tourism push MAY Budget JUNE tourism industry JUNE

QTIC ANNUAL REVIEW 2015-2016 | 5 QTIC committees and working groups

A QTIC Board delegation meets regularly with key Minsters as part of the Tourism and Commonwealth Games and Cabinet Committee, to discuss priority issues for the tourism industry. This is an Australian first, creating a forum for whole-of-government industry and engagement. Throughout 2015-16, QTIC has continued to play a key role in more than 40 industry working groups and committees including:

• Australian Tourism Awards Coordinators Working Group • Australian Tourism Industry Council • Cape York Tourism Action Plan • Committee for QLD Recreation Trails for Tourism • Department of National Parks, Sport and Racing led steering • Destination Q Working Groups • Economic Development Stakeholder Reference Group • Ecotourism Accreditation • Employment Pathways for International Students • Far North QLD Industry Workforce Development Group • GBR National Landscapes Steering Committee • Industry and Employer Led - Solid Partners Solid Futures The QTIC RTO Network with Minister Kate Jones • Jobs Queensland Interim Reference Group • Land Valuation Reform Reference Group • Regional Development Program • Partners in Digital Productivity - Tourism Working Group • The Alliance for Sustainable Tourism • QLD Tourism Infrastructure Fund Assessment Panel • Tourism Climate Change Action Group (GBR) • QTIC Associations Council • QTIC Drive Alliance • Tourism Forecasting Reference Panel • QTIC RTO Network • Tourism Hospitality Careers Council • QLD Climate Adaptation Committee • Tourism Investment Attraction Unit • QLD Digital Economy Business Collaboration Committee • Tourism Pathways Project • QLD Plan Ambassadors Council • Tourism Recreation Reef Advisory Committee • QLD Tourism and Transport Industry Reference Group • Tourism Research Advisory Board • Reef and Rainforest Research Centre Board • World Tourism Forum

6 | QTIC ANNUAL REVIEW 2015-2016 QTIC in the News

Cairns Post, Cairns QLD 01 Feb 2016, by Nick Dalton Sunday Mail (Brisbane), Brisbane Queensland Tourism Industry Council was quoted in close to 1,500 news articles07 Feb 2016, by Chris Honnery over the General News, page 11 - 77.00 cm² General News, page 15 - 153.00 cm² Regional - circulation 16,636 (MTWTF--) PAGE 1 of 1 Capital City Daily - circulation 342,381 (------S) 2015-16 financial year – reaching aCOURIERMAIL.COM.AUCOURIERMAIL.COM.AU COURIERMAIL.COM.AUtotal of audience of 38 million.Copyright Agency licensed copy The advertising value of SUNDAYSUNDAY FEBRUARY FEBRUARY 7 2016 7 20161 (www.copyright.com.au) SUNDAY FEBRUARYINDEX 7 2016 QTIC ID 538904396 BRIEF BRIEF QTIC 535137917 Courier Mail, Brisbane INDEX 1 ID THETHE REALITY REALITY04 Apr 2016, by Trenton Akers the content is estimated at approximately $3.9million.THE REALITY PAGE 1 of 1 Copyright Agency licensed copy General News, page 1 - 1,302.00 cm² WhitsundayWhitsunday NEWSNEWS Copyright Agency licensed copy Capital City Daily - circulation 155,282 (MTWTFS-)Whitsunday NEWS 1515 (www.copyright.com.au) 15 (www.copyright.com.au) IslandIslandIsland ID 570388576 AirlieAirlie BRIEF AirlieAirlie QTIC BeachBeach BeachINDEX 1 BB PAGE Bumperumper seasonseason Proserpine WhitehavenWhitehaven 1 of 3 umper season Proserpine B Proserpine Whitehaven umper season Proserpine Whitehaven Tourism on BeachBeachBeach 697 radio bbreareakkss recorrecor CHRICHRI d S H d CHRI S OH s NNERYO d s CHRIS HO NNERY s high after S HONNERY ds millionmillions MONDAY, APRIL 4, 2016 millions sofof ofvivi sviitorsitors to the // s of visitors s to the $1.50 INCL GST Fraser Coaststatestate Chronicle (Maryborough),sitors Hervey toto Baythethe // COURIERMAIL.COM.AU PERFECTPERFECT weat weat statestate,,”” MsMs,” Ms JonesJones Jones said.said. said. f PERFECT weathhererh aneran and aad weawea a weaQLD08k Febk 2016, by,” Hayden Ms Jones Johnson said. AustralianAustralian dollar dollar have haved a weakk ManyMany accommo accommo “We“We could could be be Australian dollar have fuelledf Many accommodationdation out- out- 5 years o “We“We couldcould bebe thethe best best summer summer ffuelleduelleduelled lletsetslets onon on tth eth Go dation out- 1 the best summer Generallets News, on page th 5 - 231.00e Gold cm² an the best summer for Queens- he Gold ldan and Sunsd Suns forf orQueens- Queens- e Gold andd SunsSunshineinehine 1 of 1 llanland tourismd tourism in inrecent recentfor Queens-years. years.Regionalcoasts,coasts, -coasts, circulation Cairns,Cairns, 6,346Cairns, (MTWTFS-) MacMac Mac hine PAGE lanandd tourismtourism inin recentrecent years.years. coasts, Cairns, Mackayk ay1 an an lookinglookinglooking atat at QTIC-ATA INDEXkkay and d looking at SomeSome regionsregions recorrecor BunBundadbergabBRIEFerg reporte reporte ay andd h Some regions recor ID 539279670Bunddaabberg reported strongd in- Some regions recordeded erg reportedd strongstrong strong in-inin- ttheirCopyrighttheir Agencyhi ghihest-ever licensed copy numberdd eedd creases,creases,creases, withwith with somesome some placesplaces places press/newspaper 11,00011,000 visitors visitors a a their(www.copyright.com.au) higghest-everhest-everghest-ever numbernumber number creases, with some places fullyfully big growt 11,000 visitors a of of fully 414 vissviitorsitors ass amore than 3.6 mil-ofof bookedbooked at atpeak peak holida holida fully visitoritorss aas mores more than than 3.6 3.6 mil- mil- booked at ppeakeak holida holiday timesy times lionlion s more than 3.6 mil- QueenslandQueensland Tourism Tourismyy timestimes In- ..In-. dayday rather rather than than lionlion ppeoeoppeolelep levisitedvisited visited thethe the Sun-Sun- Sun- Queenslandueensland TourismTourism In-In- ON day rather than shine Stateple durin visited the Sun- dustrdustry Council chief executive ICK DALT shineshineshine StateState State durindurin duringMayoral Decemberg candidatesdustrdustr talkyy CouncilCouncily aboutCouncil howchiefchief chiefthey executiveexecutive executive would create growth N Hot topic:gg DecemberDecember December.. . DanielDaniel G G (including 50 online articles) 2500.2500. And And the the AnAdn moremored more peop peopl . Daniel Gsschwindchwindschwindsaidsaid the the in in e 2500. And the nd more ppeopeopllee arelaree are optingopting opting dustryd wasschwind ssaidaid thethe inin-- - tors ar tto tholidayo holiday away away ddustryustryustry waswas was beginning beginning to topros- pros-- SLAND opera THE BEST BACKYARD to holiday away ffromromfrom thethe the mainmain main beginningeginning toto pros-pros- QUEEN r bigbig question question is, is, cities,cities,cities, witwit with regiona perperper aaff terterafter hittinghitting hitting aa lowlowa low pointpoint point inin in year fo big question is, cities, withh hregionaregiona regionall ltowns towns fter hitting a low point in IN THE WORLD sucsucsuch has asTourismMac Mac l townstowns 20112011a ffollowing following key the the destruction prioritydestruction such as Mackayk an 2011 following the destruction predicting a vintage m h as Mackkayay ay anan and dBunBun Bunda-da- o Queensland is all but booked out as howhow many many bergergberg aall a recorll recor d Bundda-a- ooff oCycloneCyclonef Cyclone YasiYasi Yasi. $23 billion touris - how many berg allll recorrecorddingingding aa rise risea rise inin visi visiin visi f Cyclone Yasi.. . the state’s proud locals holiday at home ttort ornumber number ing a rise in visi -- - “Some“Some“Some peoplepeople people wewe we P7 tor numberss.. s. “Some people we’’ve’ vespoken spoken y as established destid peoplepeople can can this this Below-averaBelow-avera toto tohavehave have said said it’ it’ ’ve spoken industr people can this BBelow-averaelow-averagee g rainfallrainfalle rainfall help-help- help- to have ssaidaid it’it’ss beenbeens been anan an excel-excel- excel- ed edthe the far far north northg attracte rainfallattract visitors visitorshelp- lentlentlent seasonseason season andand and been othersothers others an excel- , new attractions anure eded thethe farfar northnorth attractattract visitorsvisitors lent season and others gog aso as nations ollar l areaarea sustain sustain whilw ,, , farfarfar asas astoto tosasa sa ggoo asas lian d area sustain whilhilhilee tteh eeth AussieAussiee Aussie dollardollar dollar , far as to say it’sit’sy it’s thethe the bestbest best thethe the Picture: Luke Marsden the Aussie dollar,, whichwhich, which y it’s the best they’ve’vey’ve the Austra c in in2012 2012 wasHayden was Johnsontra tra , which evereverever seenseen seen y’ve f domesti inin 20122012 waswas tratra ever“I’ve got seen a goal for,,” Hervey” hehe,” he saidsaid said. . without ddingingding aa boveabove ,” he said.. o withoutwithout $US1,$US1, is isnow INCREASINGnow US72 US72 theing Fraser aboveove Bay to have“Everyt“Everyt“Everyt one millionhing tou-hing TV greater numbers o ers t $US1, is now US72 rists and“Everyt for Maryboroughhing to hash asturne turne ll Coast’s tourism drawcard,, mama, ma iskingking hing hhasas turneturned dinin in 374 l trave AustraliaAustralia a acheaper cheaper , visitma visit king haveour 200,000,”our favour f he said. d in Australia aa keycheaper priority for thevisit region’sk ing ourour ffavouravour for f orlocal local tourism, tourism, d internationa collapsing?” “It is oneavour of the industries fforor locallocal tourism,tourism, an collapsing?”collapsing?” internationainternationamayoral candidates, who ffororfor whwicichhic is,h is,in inturn, turn, . internationainternationahavell visitors.visitors.l revealed visitors. their plans for wew canhic dohh better is,is, at in –in we needturn,turn, drivingdriving jo jo hine State l visitors. to be more boastful about ddrivingriving jojobsbs the Suns s George Christensen QueenslandQueenslandgrowth. ananand bdringingringing bringing hope h to regionabss GeorgeGeorge Christensen Christensen QueenslandueenslandA funding’’ss ’s reviewTourismTourism forTourism Fras- whatd we’ve bringing got.” hhopeopeope toto toregionaregiona regional Mini ’s Tourism Queensland.CrQueensland. Loft will review the fu- l l m The prediction comes am MiniMinissterterster KateKate Kateer Coast JoneJone Opportunities,Jone the Queensland.”” ” l marinemarine para paradise an ster Kateregion’s Jone peakss tourism ssaid s andaid the the ture of Fraser Coast Oppor-” marine paradisedise an and wed we want want peak touris state’sstate’s ma ma s said the tunitiesMrMr inG an effortsGchwind to sepa- to tkeepo keep it that it thatd iseway, way, andd wewe wantwant state’sstate’s mamajjorj oreconomicinternational international development bodyair- air- Mr Gsschwindchwindschwind ssaid said the the out- out- ttoo keepkeep itit thatthat way,way,Queensland’s” ESCAPEESCAPE m jor isinternational expected to follow March’s air- lookratelook it fromwas was political looking looking sveraid ver the out- QTIC makes every” MrMr” Mr Christ-Christ- Christ- ESCAPE effort toover getthe huge number out o and see ourportsports recorded recorded 3000+members, some some of oftheir their lookinfluence. was looking ver ensenensen sai sai ” Mr Christ- overover the the huge huge number number o o ports recordedLocal some Government of Elections.their look was looking very positivey positive ensen said. d. over the huge number of Incumbent mayor Gerard and“The he tourism ho arm I believe yy positivepositive ensen saidd.. body, the QueenslandLIFTOUTLIFTOUT Touris - permitspermits ff latentlatentf latent ththanthan 2500. 2500. An An biggbiestggestest visitorvisitor visitor numbersnumbers numbers andandand hehe he hoho hopedp edmore more “What“What we we don don LIFTOUT permitspermits fforf orcommercial commercial opera- opera- thanan 2500.2500. AnAnd tdh eth be biggest visitor O’Connellnumbers will push. the. next needs to be taken uppped moreed bymoremore peoppeolep ““What we don’t want to see for commercial opera- dd tthe bigigb igques-ques- ques- . wouldthewould tourism take operatorstake –advantaadvantappeoeople le #QTIContheroad What we don’’tt wantwant’t want totoy toseeseeCouncil see INISN (QTIC),IDES cele tionstions wit wit ttioniontion is,is, is,how h manyh epeop big ques- CairnsCairns Airport Airportcouncil to allocate. $500,000 to would take advanta ple happenh is INSIDEIDE - tions withinh t tion is, h ow many peop Cairns Airport hahd council needs to step back a ge g of hhappenappenappen isis ffisor f orthe theIndustr area area to tolose lose its its INSIDE y and re tions withhinin intthh eeth GreatGreate Great BarrierBarrier Barrier howow manymany peoppeopllee lcancane can est Decem the Fraserhhaa Coastdd a itsitsd Military its busi busi-- - theth eattractions attractions aroun arounggee e ofofof for the area to lose its ReeReef Marine Parke Great Barrier ththisth isarea area sustain sustain wit wit le can estest Decem Decemberb Trail,on whichrecor will linkb theusi re-- tthheelittle,” attractionsattractions he said. arounaroun appappealeal over over time time because because of ofan an Reef Marinef Marine Park Park thisis areaarea sustainsustain witwit est December eron on recor record On Friday night Fraser d dt het appappealeal overover timetime becausebecause ofof anan e f Marine Park.. . houthout co lco- l- 400,000 passengersber gion’son militaryrecor – a landmarks.dd witdwit with h SunsSunsh dd tthhehe partners andbrates colleagues its 15th birthda f th across“I . thellapsing?lapsing? State.’’ hout co ll-- 400,000400,000 passengers passengers – a– a with SunsSunsCoasthineine Opportunitieshine StateState State. attend-. e unre “If“I thesef these were were all all activated, activated, l ’’ 400,000 passengers – a hine State. uunrenreunregulatedgulated increase increase in invessels vessels future o “Iff thesethese werewere allall activated,activated, apsing?’’’’ Cr O’Connell also110 1 wantsper0 per to . gulated increase in vessels M centcentcent increaseincrease increase onon on 2014,2014, 2014, incinc1 0inc per “It“Ited the“It’’s Australian’nots not just Tourism just international international operatinoperatin flects on the“ “O“pOeratorsperators have have . serious serious wewe coucou coulld ldadd add MrMr HuntHuntr Hunt toto ldto ldTh Th cent increase oninvestigate 2014, theinc feasibility of “It’ss notnot justjust internationalinternational ooperatinperating ginin inthethe the rere gre “Opperatorserators havehave seriousserious could addadd a naotnhotehr er2 00200 ldld ThThee SuneSun Sundayday ing 23 per cent growtmoving Tiaro’s visitorllud infor-lu--d- visitorsvisitorsAwards. eit eit g in the regioniongion andand and extraextra vessels vessels operatin operatinanotheerr 2200 MaiMail hl eh e Sunddayay inging 23 23 per per cent cent growt growt lud- visitorsvisitorsThe agencyeiteith waser.h iner. conten-More More Austra- Austra- overcrowdinovercrowdin gion’s secondand cconcernsoncernsc largestoncerns aboutabout aboutexport overcrowdinovercrowdin overcrowdin- extraextra vesselsvessels operatinoperatin 00 Maill hhee ewe wellcocolmcoededm edfeedbac feedbac ing 23 per cent growtmation centreh ininh to ininter-inter- the inter- north- hher.er. MoreMore Austra-Austra- overcrowding onong on primestateprime prime touristtourist tourist g g andandg and asas as from the tourismlcom industred ffeedbaceedback k nationalnational and and 7 bound7 sideh in of the inter- Bruce Hwy lliansianslianstion areare for theare Bestrere Destinationre g on prime tourist ono sensitive executive sites Dan g g manmany yas 4 million g visitorsand as fromfrom the the tourism tourism industr industr k nationalnational andand 77 liansMarketing are re campaigndiscoveringdiscovering and t t eexperiencesexperiences suc suc oonn sensitivefsensitiven sensitive sitessites sites, a lack of sci-g manyy asas as44 4millionmillion million visitorsvisitors visitors from the tourism industry. y andper upgradingerp ercentcent cent it. inin in discoveringiscovering ttheireirheir experiences such ash asaQTIC visita visit to tochie , a, lacka lack ofl- ofsci- sci- y. . domedome pFormerer cent Pier Restaurant in ownown pickedback back up the Silver Award in heir Wh hh asas aa visitvisit toto enceence b , laso lack ce of sci- floodingfloodingflooding intointo into thethe the WhitsundaWhitsunda Whitsunda ““Mr“Mr Christensen Christensen is yis.ri ri domedomessticticstic travellertraveller travellers s own backyyard,”yard,” he hesaidsaid. . WhWhiteiteitehavenhaven Beac Beac eencence, w bheeohbein inwashdin dtth aeth estate-access state-access flooding into the Whitsunda “Mr Christensen is rightg stic travellerownerss Steve Coleman said the categoryard,” as part he of thessaidaid.. itehaven Beach.. h. hwind behind thhee state-accessstate-access ys.ys. thatthat ghtht “Brisbane“Brisbane InterstateInterstateAustralia’sInterstate Nature travellerstravellers travellers Coast tou- werewere were uu u hie. l Gsc allallocationocation an an he “We“We“We coucou could ldb ys.s. tthathat ppreservationreservationpreservation ofof ofthisthis this areaareag htarea ““BrisbaneBrisbane,, GoldGold, Goldmore CoastCoast needed Coast to beandand invested and Interstate travellers were up The QTIC team (including our board) venturedallocation to analmostd dtt heth econcern concern “Weevery couldld b ee b elloo cornerlookingking at at reservation of Queensland of this area Sunshine Coast, Gold alsointo Coast promoting rein andand market-2015-16,acrossacrossrism the campaign. the state state takingp p d thhee concernconcern 11,000 visitors bae lookkinging atat anadn strid stri SunshineSunshine Coast Coast also also re re acrossacross theMayoralthe statestate candidates, Jan- p 11,00011,00011,000 visitorsvisitors visitors aa a aanndd stristrikingingking tth eth rige right Sunshine Coast alsoing our re tourismportedp product. ,, withwith, with Bri Bsribanesbane ebrating 15 years at t d dayd ayrat ratherh king thee rigrighht hbta lblancealance strong upli pportedorted AirportAirportnean recordin Dean recordin and Greg with Schmidt Bririssbanebane day ratherer iis theis the fundamental f task.”t balance strongstrong upli uplifts in arrivals“We’ve sat ortedover on our laurelsAirport recording her iss thethe ffundamentalundamentalundamental task.”task.” task.” strong uplifftsts f tsinin inarrivalsarrivals arrivals overover over did not respond to thegg Chron- moregmore more thanthan than ganisation’s helm, sai - ththeth summere summer for too long with Fraser Is-1.51.51.5 mimi millicle’sionll requestion domestic for comment. trave or thee summersummer hohliodlays,i land and whale-watching,1.5 millllionion domesticdomestic trave trave hhoolliiddays,ays,days, bringingringing bringing in inDecem Decemdomestic travellllersersllers part in more than 60 industry meetings and forums held outside the South-East corner,thinkingbringing things are automat- ininincluding DecemDecembererb.er. llers QTIC Queensland’s tourism busi- ically going to come our Dob youerhave.. a hot election way,” he said. topic you would like to see nesses had evolved into a did “We’ve got to fight for our discussed? Email ynamic an business and for the future.” hayden.johnson@frasercoast s Fellow mayoral candidate chronicle.com.au board meetings held in Townsville and Longreach.verse, d Chris Loft has set an ambi- professional industry that. wa tious tourist-number target. for further growth be poised d needs to “Queenslan - proud of its tourism achieve- f the 51,400 tour ments and o g across ism operators stretchin g- the entire state from Coolan pe,” he said. atta to the Ca year ahead, “Looking at the g - all signs point to ah verye glo bstronal ex , building on t 0 year from the G2 posure received he leading up to t Summit and s.” 2018 Commonwealth Game

V1 -V B1C -ME BC0ME VV11 -- BBCME01Z1Z001Z1M0A1MA CME01Z01M1MAA July 2015: QTIC Indigenous Employee Champions April 2016: QTIC board meeting held in Longreach Network launched in Cairns

QTIC ANNUAL REVIEW 2015-2016 | 7 2016 Young Professionals Mentoring Program

March 2016: Young Professionals Mentoring Program Induction

The five-month program, now in its fifth year, brought together Queensland’s young tourism professionals and senior industry representatives for one-on-one mentoring and professional development – sharing knowledge, skills and boosting career confidence. Mentees were provided direct access to highly experienced mentors who willingly share knowledge, insight and industry understanding. Participants hailed from Cairns, Longreach, Rockhampton, Fraser Coast, Gold Coast, Sunshine Coast, Toowoomba and Brisbane.

Tourism Industry Capability Program The Australian Government provided funds to the Queensland Government’s Department of Tourism, Major Events, Small Business and the Commonwealth Games for the delivery of the Tourism Demand Driver Infrastructure Program (TDDI) to be used for the implementation of The Tourism Industry Capability Program. The TDDI program will invest $43.1 million over four years from 2014-15 – including $7.86 million in Queensland. QTIC was tasked by the Queensland Government to administer the Capability Program which provides grants on a dollar for dollar matched funding basis to Queensland Regional Tourism Organisations to build tourism industry capability and enable the industry to drive tourism demand, boosting local attractions and the businesses that depend on them. In the 2015/16 financial year this program enabled 2,500+ individuals to gain increased industry capability.

8 | QTIC ANNUAL REVIEW 2015-2016 QTIC Tourism Indigenous Employment

In 2015-16, QTIC established Australia’s first support networks for Indigenous tourism employees, the QTIC Indigenous Employee Network - North Queensland Chapter and South East Queensland Chapter.

The new networks, led by existing Indigenous employees in Queensland’s tourism sector, were established to develop strategies, demonstrate leadership and promote career opportunities in tourism and hospitality among Indigenous employees.

The Champions Network, supported by program manager Rhonda Appo, facilitated and hosted the 5th annual QTIC Tourism Indigenous Employment Forum in November Representatives from VIC, QTIC, QICA and VQ at the launch of 2015 at the State Library of Queensland the Promoting Indigenous Culture through VICs program attended by 130 industry representatives.

QTIC also worked in partnership with Champions member organisations to undertake cultural awareness training for their staff. The Star Entertainment Group engaged the services of the QTIC Tourism Indigenous Employment Champions Network to hold cultural awareness training for their executive management team.

QTIC surveyed almost 800 industry organisations in Queensland and identified that employers want more support around employment of Indigenous staff, either financially, through education or greater understanding of cultural differences.

Thanks to funding provided by the Department of Aboriginal and Torres Strait Islander Partnerships, QTIC was able to partner with the Queensland Information Centres Association (QICA) and Visit Queensland (VQ) to launch the Promoting Indigenous Culture through Visitor Information Centres Program in April 2016. The program aim is to give greater access to Indigenous culture for visitors, and for Indigenous communities it will provide additional opportunities to promote their culture and tourism products to visitors. The pilot program will operate with six Visitor Information Centres before being rolled out to the rest of the network in 2017.

QTIC ANNUAL REVIEW 2015-2016 | 9 Accreditation

QTIC is committed to help driving Australia Zoo Testimonial improvement and professionalism in the Queensland Tourism Industry through the Australian Tourism Accreditation Program (ATAP) and became the program managers for ATAP in June 2015.

ATAP covers various assessable sections including required licences and permits, insurance requirements, marketing and business plans, human resource management, risk management, economic sustainability, social and cultural sustainability and customer service.

In March 2016, QTIC partnered with the team at Visit Queensland to help deliver, audit and provide support for the program throughout Queensland. ATAP was introduced as one of the recognised accreditation programs for entrants to be a part Terri and Bindi Irwin of to be eligible to enter the 2016 Queensland Tourism Awards. “Australia Zoo is proud to be accredited with the As of 30 June 2016, there were 33 ATAP accredited Australian Tourism Accreditation Program and businesses and 20 registered businesses that looks forward to the benefits this accreditation were currently going through the accreditation will bring to our business, including the credibility process and this number continues to vastly grow. and widespread consumer recognition associated with the program. The process enabled us to look To become ATAP accredited please contact objectively at all aspects of our tourism offering and [email protected] or visit accreditation.atap.net.au re-establish procedures to ensure we provide the ultimate wildlife experience for our guests.” Erina Kilmore, Director of Sales, Australia Zoo

Get accredited – find out more at qtic.com.au/accreditation

10 | QTIC ANNUAL REVIEW 2015-2016 2015 Queensland Tourism Awards

The 31st Queensland Tourism Awards were celebrated in 2015. A total of 81 awards including 27 Gold, 25 Silver, 22 Bronze and two individual awards across 30 categories were presented at Brisbane’s Convention and Exhibition Centre in front of 850 guests gathered to celebrate Queensland’s tourism achievements. Five entrants also entered the QTA Hall of Fame for winning their category for three consecutive years.

Since 1985, the Queensland Tourism Awards have served to highlight tourism’s powerful role in “The submission process required us to analyse driving Queensland’s economic and community all parts of our business. Our strengths and development. The Queensland Tourism Awards weaknesses soon became evident. What gets are presented by Queensland Airports Limited in measured gets done, and each year we worked partnership with Tourism and Events Queensland. hard to get better. Recognising our great team and working through a process that helps us Gold winners from Queensland’s 2015 state awards were honoured at the Qantas Australian continuously improve was the real benefit. Winning Tourism Awards (QATA) held in Victoria, with three was just a bonus.” Silver and three Bronze accolades received by Darren McClenaghan, operators from five regions. Resort Manager, RACV Noosa Resort 2015, 2014 & 2013 Gold Winner: Photographs, video, media releases and award Deluxe Accommodation (now in Hall of Fame) results can be found online or via social media.

The Honourable Kate Jones MP with staff and Deluxe Accommodation Gold Winners QTA 2015 volunteers from the Sarina Sugar Shed – Gold Winners of – RACV Noosa Resort Excellence in Food Tourism at QTA 2015

QTIC ANNUAL REVIEW 2015-2016 | 11 Workforce Planning

QTIC’s Workforce Planning team continued to partner with industry, trainers, employers and educators to ensure Queensland has a consistent and strong policy presence.

We have worked to promote the needs and opportunities of the industry at a time when much of the expected jobs growth in Queensland will be delivered by the services sector. Our key workforce development projects and planning outcomes were delivered on behalf of, and in partnership with, industry operators and training operators:

Employment in Queensland hospitality Gateway Schools to Food, Wine and Tourism • 7th largest employer in Australia with ~300,000 • Attended four Gateway School Network (6.9% of total Queensland workforce as at Meetings August 2013)* • Connecting 22.5% of Queensland secondary • Major employer of 15-24 year olds – 43.4 per schools and teachers with employers and cent compared with 15.9 per cent of total VET trainers employment* • Communicated with 400 Queensland schools • An additional 32000 jobs needed by 2020 • Sponsored and attended South East • * Source: Service Skills Australia Queensland Region Professional Development tour VET Industry Engagement Industry Drivers • VET Industry Advisory Organisation for • Queens Wharf development, 2018 Department of Education and Training Commonwealth Games and future major • Direct engagement with >900 industry events representatives across 13 Queensland tourism • Increased international flights to Cairns and regions Gold Coast airports and expansion of the • Assisted government to process Brisbane International Airport 31 Pre-Qualified Supplier applications • Growth and proximity of the Asian tourist market Registered Training Skills Pathway Pilot • Expansion of cruise ship industry • 52 participants – 104% enrolment achievement • Planned Aquis Great Barrier Reef Resort • 44 completions – 88% completion rate • Potential for expansion and increase in walking • 4 Registered Training Organisations trails in Queensland National Parks

12 | QTIC ANNUAL REVIEW 2015-2016 2015 Salute to Excellence Awards

Queensland Reference Group (QRG) AWARDS • Attended 4 QRG meetings Salute to Excellence Awards • Implementation of Employer Guide and Teacher • 33 applicants Resource Kit for Work Readiness program • 27 finalists Study and Career Pathways • 130 guests attended Gala Dinner • Career promotion to 13,500 students at • Tourism Award: Matthew Williamson, Queensland career expos Stanthorpe State High School • Cookery Award: Monique Howell, Helensvale Careers Guide State High School • Collaboration with Queensland government; • Food and Beverage Award: Emma Tobler, Department of Tourism, Major Events, Small North Lakes State College Business and the Commonwealth Games and • Encouragement Award: Alexandra Rayner, Department of Education and Training St Monica’s College • Support from >40 industry and training partners • Team of 4 interns from University of Innovation Awards Queensland, James Cook University and • 11 nominations Australian Internships • Winner: Get Wet Surf School • Runner up: Local Tickets

QTIC ANNUAL REVIEW 2015-2016 | 13 THANKS FOR YOUR SUPPORT

We appreciate the support of our members including all 13 Regional Tourism Organisations, individuals and corporate organisations.

1770 LARC! Tours Brand By Design Cross Country Tours Glass on Glasshouse Accommodation Association of BreakFree Resorts Crown Towers Resort Global Blue Australia Australia Brisbane Airport Corporation Cruise Whitsundays Global Blue Australia Accor Hospitality Brisbane by Ebike Currumbin Wildlife Sanctuary Go2GayCairns Pty Ltd ACTE Brisbane Convention and Exhibition Daintree Discovery Centre Gold Coast Airport Adel’s Grove Centre Daryl Beattie Adventures Gold Coast Convention and Exhibition Adrenalin Dive Brisbane Holiday Village Deborah Lewis Consulting Centre Adventure Queensland Brisbane Marketing Deloitte Gold Coast Tourism AIB Australia Brisbane Milton Bed and Breakfast Department of National Parks, Grand Mercure Apartments Twin Airtrain Broadbeach Alliance Recreation, Sport and Racing Waters Anita Clark Tourism Services Brockhurst Cabins Farmstay - Retreat Designer Life Great Value Holidays Aquarius Backpackers BSI Learning Institute Destination Cairns Marketing Griffith University ARAMA Queensland Inc. Bundaberg North Burnett Tourism Destination Gympie Region Groves Christian College Araucaria Ecotours Bundaberg Rum Bondstore Di Bella Coffee H.I.S. Australia Pty Ltd Arthur J. Gallagher Business Action Centre Diamantina Shire Council Hamilton Island Limited Ashbourne House Bed and Breakfast Busy At Work Dickson Wohlsen Pty Ltd happytourcairns Ashmore Palms Holiday Village Caboolture Historical Village Digital Coaching International Harbour Town Outlet Shopping Centre Aspire Training Academy Cairns Airport Pty Ltd Discover Stradbroke Hartley’s Crocodile Adventures Association of Marine Park Tourism Cairns Amateurs Dorchester on the Beach Hidden Valley Cabins and Tours Operators Cairns Coconut Holiday Resort Down Under Tours Hideaway Haven Bed and Breakfast At Hotel Group Cairns Convention Centre Dracula’s Pty Ltd HOSTPLUS Aurora Training Institute Cairns Harbour Lights Dreamworld and White Water World Hotel Noorla Aussie World Cairns Turtle Rehabilitation Centre EarthCheck Ibis Resorts Australia Zoo Calypso Reef Charters Ecotourism Australia Icon Training Academy Pty Ltd Australian Age of Dinosaurs Limited Camden Park Station Edge Apartment Hotel iGetAbout Australian College for Further Campervan and Motorhome Club of Ella Bay Pty Ltd Ignite Education Education Australia Empire Apartment Hotel Inflight Publishing Pty Ltd Australian Council for Private Education Cape York Camping Punsand Bay Emporium Hotel Institute of Culinary Excellence and Training Capricorn Caves Entourage Tours interNATIONAL PARKtours Australian Federation of Travel Agents Capricorn Enterprise Equathon Ipswich City Council Australian Group Training Caravan Industry Association of Ernst and Young Jacaranda Creek Farmstay Bed and Australian Outback Spectacular Australia Eumundi Markets Breakfast Australian Skills Management Institute Caravan Parks Association of Explore Hamilton Island James Cook University Australian Stockman’s Hall of Fame Queensland Extra-Mile Tourism and Leisure Jet Boat Extreme Pty LTd Australian Sunset Safaris Caravan Trade and Industries Management Jimbour House Australian Timeshare and Ownership Association of Queensland Fantasea Cruising Magnetic JJ Strategic Consulting Holiday Council Careers Australia Group Limited Far North Queensland Tour Operator JNKIE Pty Ltd T/A Flyboard Cairns AVIS Australia Carnival Australia Association John Atkin Consulting Backpacker Deals Cassowary Coast Regional Council Flight Centre Ltd Jondaryan Woolshed Base Queensland Charlton Brown Focal Holdings Pty Ltd Jungle Surfing Canopy Tours bbs Communications Group Charter Yachts Australia Food Trail Tours Jungle Surfing Canopy Tours Beetswalkin Consulting Charters Towers Regional Council Foot in the Door Training Jupiter’s Hotel and Casino Bendles Cottages & Country Villas Childers Eco-lodge Foundation Education Kellarni Downs Farmstay Bethany Cottages City of Gold Coast Franklyn Scholar Kenmore State High School Big Cat Green Island Reef Cruises Clandulla Cottages Fraser Coast Regional Council Kepnock State High School Big Planet Media Classic Holidays Fraser Coast Tourism and Events Kert Crossan Creative BIG4 Adventure Whitsunday Resort Cloncurry Shire Council Fraser Explorer Tours Keswick Island Guest House BIG4 Atherton Woodlands Tourist Park Clovely Estate Wines Fraser Magic 4WD Hire Killarney View Cabins and Caravan Park Billy Tea Bush Safaris Clubs Queensland Frontier Leadership Pty Ltd Kingfisher Bay Resort Group Birdsville Race Club Cobb & Co Museum Fun Over Fifty Pty Ltd Kinnon and Co. Longreach Black and White Cabs Cobbold Gorge Tours Gab Titui Cultural Centre Koala Transfers Bli Bli House Luxury Bed and Breakfast Connecting Southern Gold Coast GET Education Australia Koncept Konnect Blue Dolphin Marina Tours Con-x-ion Airport Transfers Get Wet Surf School Koorana Crocodile Farm Bond University Coomera Training College Ghost Tours KPMG Bookeasy Pty Ltd Cosmos Centre and Observatory GKI Resort Krista Hauritz Tourism Marketing + Braeside Bed and Breakfast Country Pathfinder Motor Inn Gladstone Airport Corporation Development 14 | QTIC ANNUAL REVIEW 2015-2016 Kupro Marketing Oceans Mooloolaba Sea World Tourism Leisure Corporation Kwik Kopy Printing Geebung Off Road Adventure Safaris Sea World Whale Watch Tourism Noosa Lady Elliot Island Eco Resort On The Beach Holiday Apartments SeaLink QLD Tourism Port Douglas & Daintree Lillydale host Farm O’Reilly’s Rainforest Guesthouse Seastar Cruises Tourism Services Logan City Council Outback Aussie Tours Seawalker@Green Island Pty Ltd Tourism Tropical North Queensland Longreach Regional Council Outback Queensland Tourism Sebel Resorts Tourism Whitsundays Limited Longreach School of Distance Education Association Inc. Secrets on the Lake Townsville Airport Look Now Training Oz Tours Safaris SERO Learning Pty Ltd Townsville Enterprise Limited Look Now Training Parkwood Bed & Breakfast Sheraton Noosa Resort and Spa Townsville Scenic & Military Tours Loose Connections PTY LTD Paronella Park Siena Catholic College TPD Media Lucerne on Fernberg Peninsula Boutique Hotel Skills Institute Australia Training Direct Australia Mackay Tourism Peppers Resorts Skyrail Rainforest Cableway Transit Systems (Big Red Cat, Magnums Backpackers Pethers Rainforest Retreat Small World Journeys Stradbroke Ferries & Stradbroke Island Maleny Cheese Cafe Pimlico State High School Smartskill Pty Ltd Holidays) Management Institute of Australia Pinnacle Tourism Marketing Sofitel - Brisbane & Gold Coast Travel Training Australia Mango Hill Cottages Bed and Breakfast Prestige Day Tours Sofitel Noosa Resort and Spa Treasury Casino and Hotel Mantra Group Preston Peak Wines Soul Surfers Paradise TreeTop Challenge Mantra Resorts PRO Management South Bank Cooperation Tropic Wings Pty Ltd Mareeba District Rodeo Association Inc. Pterodactyl Helicopters South Pacific Institute Marine Queensland Pullman Resorts Southern Queensland Country Tourism Tropical Coast Tourism Marketing Directions Qantas Airways Limited Southern Queensland Tourism True Blue Sailing Marketing Directions Qantas Founders Outback Museum Spencer College TRYP by Wyndham Maroochy River Resort QPAC Spencer College Turkey’s Nest Rainforest Cottages Marsden State High School Quality Training and Hospitality College Spicers Group (Spicers Retreats, Hotels Tyto Wetlands Information Centre Martin College Quandamooka Yoolooburrabee & Lodges Pty Ltd) Umi Arts Limited MAS Country Aboriginal Corporation Spicers Resorts Undara Experience Mayfair College Quay West Suites Brisbane Spirit House Restaurant and Cooking University of Southern Queensland Mayfair College Queensland Airports Limited School VETEA Limited Mercure Resorts Queensland Art Gallery and GOMA St Margaret’s Anglican Girls School Village Roadshow Theme Parks Metro College of Technology Queensland Bus Industry Council St Mary’s College Visit Oz Metro Hotel Tower Mill Queensland College of Wine Tourism Stanthorpe Info Centre Visit Queensland Microhire Queensland Folk Federation Stanthorpe Tours Visit Sunshine Coast Mike Ball Dive Expeditions Queensland Hotel’s Association Staple House Bed and Breakfast Waltzing Matilda Centre and Dinosaur Mission Beach Business and Tourism Queensland Information Centres Star Entertainment Group Stampede Moreton Bay Region Industry and Association StayWell Hospitality Group Waltzing Matilda Centre and Dinosaur Tourism (MBRIT) Queensland Museum Network Stephen Gregg Consulting Stampede Moreton Bay Regional Council Queensland Rail Ltd Straddie Camping Warner Bros Movie World Mossman Gorge Centre Queensland Wine Industry Association Student Horizons Warwick Show and Rodeo Society Mount Isa Airport Queensland Yacht Charters Sunshine Castle Wattle Gully Retreat Mount Isa Rotary Rodeo Quicksilver Group Sunshine Coast Council Wet n Wild Movie World RACQ Surf Life Saving Queensland WG Learning Pty Ltd Mt Barney Lodge Country Retreat Rapid Boarders PTY LTD Surfers Paradise Alliance White Horse Australia Mt Cotton Retreat REACH for Training Surfers Paradise YHA at Main Beach Whitewater World Murdering Point Winery Redcliffe State High School Tactical Training Group Whitsunday Charter Boat Industry Museum of Tropical Queensland Redland Art Gallery TAFE Queensland Association Mystic Mountain Tours Redland City Council TAFE Queensland Gold Coast Whitsunday Escape Nambour Christian College Redlands Kayak Tours TAFE Queensland South West Whitsunday Jetski Tours Naracoopa Bed and Breakfast Reef House Boutique Resort and Spa Talk Social Media Whitsunday Segway Tours Narrow Escape Rainforest Retreat Reef Magic Cruises Tamborine Mountain Distillery William Angliss Institute of TAFE National Trust Australia (Queensland) Regional Group Training Limited Tangalooma Island Resort Wine & dine’m Catering nightfall wilderness camp Renegade Fishing Charters Tangatours Pty Ltd Wiss House Bed and Breakfast Nikki Dudley Freelancing RIS Designs Tasman Venture Nithi College Pty Ltd River City Cruises The Cassidy Group Witches Falls Cottages Noosa Boathouse Riverlife Pty Ltd The Point Brisbane Wittacork Dairy Cottages Noosa Festival of Surfing RNA and Industrial Association of The Tourism Smith Wonderment Pty Ltd North Burnett Regional Council Queensland The University of Queensland Worklinks Inc North Lakes State College Royal on the Park The Workshops Rail Museum WorldMark South Pacific North Queensland Airports R-Training Pty Ltd Tilma Group Pty Ltd Wyndham Resorts Norton Rose Fulbright Australia Rumba Beach Resort Timezone Funtasia Wyndham Vacation Resorts Asia Pacific Novotel Resorts Rumbalara Bed and Breakfast Tjapukai XXXX Brewery Tour and Ale House Novotel Surfers Paradise Russo Recruitment Tony Charters and Associates YHA – Airlie Beach, Brisbane & Cairns NRMA Treasure Island Holiday Park Sarina Russo Schools Australia Toowoomba regional Council YHA Ltd O Boat Hire Sarina Sugar Shed Tourism Bowen Zagame’s Paradise Resort Oaks Hotels and Resorts Savannah Guides Tourism Confucius Institute Zealifi Ocean Safari Scenic Rim Escapes Inc Tourism eSchool ZEN Catering Ocean View Estates Scenic Rim Regional Council Tourism Gems Pty Ltd Zest College QTIC ANNUAL REVIEW 2015-2016 | 15 Thank you to our Corporate Partners

Become a QTIC member and support Queensland’s $23b tourism industry QTIC invites members, industry and the public to connect with us through social media to access photos, videos, news and information. Our digital communication channels on Twitter, LinkedIn, Instagram, Facebook and YouTube enable us to inform, update and promote news and achievements relating to Queensland’s tourism sector. A full database of QTIC members is available in the ‘Directory’ at qtic.com.au

qtic.com.au (07) 3236 1445 QTIC extends a sincere thanks to our Board of Directors for their dedication and experience [email protected] in supporting QTIC throughout 2015-16: Shane O’Reilly (Chair), Wayne Clift (Deputy Chair), Mary Carroll, Laura Younger, Mark Skinner, Mark Mugnaioni, Peter Savoff, Greg Holmes, Alex de Waal, Ciaran Handy and Denise Brown. Thanks also to our Corporate Partners for your wonderful support throughout the year.

QTIC ANNUAL REVIEW 2015-2016 | 16