GUIDE FOR TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY MOBILITY VISUAL HEARING GUESTS WITH Disabilities Disabilities Disabilities Courtesy Wheelchairs Complimentary Accessible Transportation Following ® Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Disney FASTPASS Service Look for this symbol on the map wheelchairs are available for travel to and from the options are available for Guests in DISABILITIES Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction accessible parking lot and the nearest wheelchair wheelchairs or ECVs: on a first-come, first-served basis and may not be Spend less time waiting in line. or Deposit Audio Description Utilizes Disney’s Handheld neck loop at specific attractions. rental location. These courtesy blue wheelchairs are Watercraft access varies depending on the transferred from Park to Park. not permitted for use inside the Theme Parks. Device to provide supplemental audio information Handheld Captioning Utilizes Disney’s Handheld type of watercraft and existing Park Hopping Options and narration at specific attractions and outdoor Device to display text at select attractions. Companion Restrooms Companion-assisted condition. If you plan to visit more than one Park on the same locations via an interactive audio menu. Video Captioning Caption-ready monitors designated 2:00-3:00 restroom facilities are available in addition to Buses can accommodate various types day, retain your deposit ticket from the first Park. You facilities designed for access by Guests with with a “CC” symbol can be activated by remote control built of wheelchairs and ECVs. The will be able to obtain a replacement wheelchair or into Disney’s Handheld Device. mobility disabilities. These restrooms are located at: standard lift size is 30" x 48". ECV the same day, if available, at the next Park with Transportation & Ticket Center, East Gate • The wheelchair or ECV must no additional charge. Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. ticket goes in receipt comes out time to ride • Lower level of Cinderella’s Royal Table Pirates of the Caribbean, Adventureland fit the lift without being forced • • Mickey’s Gift Station at the Transportation and Insert Park ticket into Get FASTPASS ticket with Come back during designated Splash Mountain, Frontierland and be securely fastened in the FANTASY REIGNS Rental Locations Guest Relations See map inside for location Guest Relations See map inside for location FASTPASS kiosk. designated return time. return time and hop on with • restraints. We recommend that Ticket Center (limited quantities and no ECVs) little or no wait. • Near Pinocchio Village Haus, Fantasyland • Next to Gaston’s Tavern, Fantasyland Guests using ECVs transfer to a • Wheelchair Rental Shop inside Main Entrance Guests with mobility- or queue-related assistance needs are • Near Casey Jr. Splash ‘N’ Soak Station, bus seat while onboard. Let the Memories Begin encouraged to use the Disney FASTPASS® Service wherever possible. Fantasyland Monorail system can be accessed by Complimentary Wheelchair Replacement Locations Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type • Space Mountain, Tomorrowland elevators and/or ramps, at Amenities and • Castle Couture in Fantasyland Braille overlay and raised graphics to highlight key attractions, utilizing LED display to project desired captions Ticket & Transportation Center, Services for use • Frontierland Trading Post landmarks and attractions. Located in the Guest onto a panel positioned in front of you. See a Cast Member Auxiliary Entrance Limitations Some attractions ® at the attraction for assistance. Transportation Readmission Policy If you leave the Park and Magic Kingdom Park, Epcot®, at the Park • Buzz Lightyear’s Space Ranger Spin Relations Lobby and near the Guest Information have auxiliary entrances for Guests in wheelchairs Board on Main Street, U.S.A. e FERRY BOATS go to the Transportation plan to return today, you must present your valid or with service animals. These entrances are not Disney’s Grand Floridian Companion Restrooms Written Aids Packets containing dialogue, narrations, ticket or Resort ID with ticket entitlement and and Ticket Center. intended to bypass waiting lines. Guests with Resort & Spa, Disney’s See map inside for locations indicated with flashlights, pen and paper are available at or near performance e MONORAILS go to Disney’s utilize the Ticket Tag system. disabilities and up to five members of their party Polynesian Resort and Disney’s areas or entrances for most shows and attractions. Contemporary Resort, Disney’s Area Closings Area and walkways surrounding may enter through these entrances. The rest of the Contemporary Resort. Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified Polynesian Resort, Disney’s Grand Cinderella Castle may close periodically for party should use the standard queue. More Options Floridian Resort & Spa, and to the Dining and Shopping Locations Some Limited number available on a first-come, first-served and options, please call 407-824-4321 or visit with the appropriate language pin on their nametag. fireworks preparation. basis at the rental locations. Guest Relations. Transportation and Ticket Center. Viewing Areas Parade routes and some show counter-service locations and merchandise Sign Language Interpretation Available at Magic e BOAT LAUNCHES go to Disney’s Shopping Shop early and take advantage of areas have designated viewing areas for Guests may have narrow queues formed by Must be 18 years of age or older to rent ECVs. Kingdom® Park on Mondays and Thursdays. Schedules are Polynesian Resort, Disney’s Grand complimentary package delivery. You can pick with disabilities. These areas are filled on a first- railings that may be difficult for Guests available at Guest Relations that list specific interpreted Floridian Resort & Spa, Disney’s up your package at the Main Street Chamber of come, first-served basis. Plan to arrive early, as using wheelchairs. At these locations, we NO RESERVATIONS ACCEPTED. Available on a same- show times for all Walt Disney World Theme Parks. Wilderness Lodge, and Disney’s Fort Commerce next to City Hall, three hours after space is limited. Viewing spaces cannot be reserved day basis and may only be used in the Park where suggest that a member of your party order For future visits to request confirmation of our interpreted Wilderness Resort & Campground. purchase. You can even have it delivered to your or guaranteed. Parties larger than six may be asked they are rented. Your ECV will be held if you wish to and transport the food, or contact a Cast performance schedule OR to request interpretation for other e BUSES go to all other Walt Disney Walt Disney World Resort. to separate and reunite afterwards. leave and return to the same Park. ® Member for assistance. special events and shows, call a minimum of 14 days in World Resort hotels. Payment Options advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. Travel Tips Should your vehicle The Walt Disney World Resort accepts Disney’s Visa® Cards, Special Dietary Requests We offer menu selections for all of our Guests become disabled during your visit, ® ® ® seeking well-balanced meals, snacks and beverages, as well as those with Mobility Scooters/ECVs complimentary towing is provided by Visa , MasterCard , American Express , Safety in the Park ® ® ® lifestyle dining requests or food allergies and intolerances. Please ask to Please keep your speed to the walking speed of AAA during Park hours. Discover , Diners Club and JCB . SERVICE ANIMALS speak with a chef upon arrival at the restaurant. those around you. Complimentary Wi-Fi available. Adjust and lower speed while maneuvering through Trained service animals must remain on a leash or in a harness at all times. Cast Members are not able to take enclosed spaces like restrooms, merchandise and control of the service animal. Guests with service animals should follow the same attraction entrance procedures as food and beverage locations. For more information, visit Guest Relations located at City Hall. (See map inside) ® Guests using wheelchairs. BEYOND MAGIC KINGDOM PARK Park your device in safe locations clear from Service Animal Restrictions Due to the nature of Guests with service animals should check with a host walkways and stairs. some attractions, service animals may not be permitted for attraction and boarding information at the following to ride. Please inquire with a Cast Member about attractions: Resorts/Special Reservations Walt Disney World Resorts offer special equipment and facilities Evacuation available options, including a rider switch with a • Prince Charming Regal Carrousel Environmentality Please look for the recycling containers throughout for Guests with disabilities. Accommodations may include: wheelchairs, wheelchair accessible In the event of an evacuation, Guests may be member of your party. • Stitch’s Great Escape!™ the Park and join us in our commitment to the environment. bathrooms, bed accessories, strobe-light smoke detectors, in-room TTYs and other features. For required to walk certain distances, navigate stairs • Splash