GUIDE FOR TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY MOBILITY VISUAL HEARING GUESTS WITH Disabilities Disabilities Disabilities Courtesy Wheelchairs Complimentary Accessible Transportation Following ® Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld Disney FASTPASS Service Look for this symbol on the map wheelchairs are available for travel to and from the options are available for Guests in DISABILITIES Available for Rent available for rent at any of the four Parks. Available to provide an overview of the Theme Park. Device to amplify sound through headphones or induction accessible parking lot and the nearest wheelchair wheelchairs or ECVs: on a first-come, first-served basis and may not be Spend less time waiting in line. or Deposit Audio Description Utilizes Disney’s Handheld neck loop at specific attractions. rental location. These courtesy blue wheelchairs are Watercraft access varies depending on the transferred from Park to Park. not permitted for use inside the Theme Parks. Device to provide supplemental audio information Handheld Captioning Utilizes Disney’s Handheld type of watercraft and existing Park Hopping Options and narration at specific attractions and outdoor Device to display text at select attractions. Companion Restrooms Companion-assisted condition. If you plan to visit more than one Park on the same locations via an interactive audio menu. Video Captioning Caption-ready monitors designated 2:00-3:00 restroom facilities are available in addition to Buses can accommodate various types day, retain your deposit ticket from the first Park. You facilities designed for access by Guests with with a “CC” symbol can be activated by remote control built of wheelchairs and ECVs. The will be able to obtain a replacement wheelchair or into Disney’s Handheld Device. mobility disabilities. These restrooms are located at: standard lift size is 30" x 48". ECV the same day, if available, at the next Park with Transportation & Ticket Center, East Gate • The wheelchair or ECV must no additional charge. Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. ticket goes in receipt comes out time to ride • Lower level of Cinderella’s Royal Table , fit the lift without being forced • • Mickey’s Gift Station at the Transportation and Insert Park ticket into Get FASTPASS ticket with Come back during designated , and be securely fastened in the FANTASY REIGNS Rental Locations Guest Relations See map inside for location Guest Relations See map inside for location FASTPASS kiosk. designated return time. return time and hop on with • restraints. We recommend that Ticket Center (limited quantities and no ECVs) little or no wait. • Near Pinocchio Village Haus, • Next to Gaston’s Tavern, Fantasyland Guests using ECVs transfer to a • Wheelchair Rental Shop inside Main Entrance Guests with mobility- or queue-related assistance needs are • Near Casey Jr. Splash ‘N’ Soak Station, bus seat while onboard. Let the Memories Begin encouraged to use the Disney FASTPASS® Service wherever possible. Fantasyland Monorail system can be accessed by Complimentary Wheelchair Replacement Locations Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type • , elevators and/or ramps, at Amenities and • Castle Couture in Fantasyland Braille overlay and raised graphics to highlight key attractions, utilizing LED display to project desired captions Ticket & Transportation Center, Services for use • Frontierland Trading Post landmarks and attractions. Located in the Guest onto a panel positioned in front of you. See a Cast Member Auxiliary Entrance Limitations Some attractions ® at the attraction for assistance. Transportation Readmission Policy If you leave the Park and Park, ®, at the Park • Buzz Lightyear’s Space Ranger Spin Relations Lobby and near the Guest Information have auxiliary entrances for Guests in wheelchairs Board on Main Street, U.S.A. e FERRY BOATS go to the Transportation plan to return today, you must present your valid or with service animals. These entrances are not Disney’s Grand Floridian Companion Restrooms Written Aids Packets containing dialogue, narrations, ticket or Resort ID with ticket entitlement and and Ticket Center. intended to bypass waiting lines. Guests with Resort & Spa, Disney’s See map inside for locations indicated with flashlights, pen and paper are available at or near performance e MONORAILS go to Disney’s utilize the Ticket Tag system. disabilities and up to five members of their party Polynesian Resort and Disney’s areas or entrances for most shows and attractions. Contemporary Resort, Disney’s Area Closings Area and walkways surrounding may enter through these entrances. The rest of the Contemporary Resort. Polynesian Resort, Disney’s Grand More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified may close periodically for party should use the standard queue. Limited number available on a first-come, first-served and options, please call 407-824-4321 or visit with the appropriate language pin on their nametag. Floridian Resort & Spa, and to the fireworks preparation. Dining and Shopping Locations Some Transportation and Ticket Center. Viewing Areas Parade routes and some show counter-service locations and merchandise basis at the rental locations. Guest Relations. Sign Language Interpretation Available at Magic e BOAT LAUNCHES go to Disney’s Shopping Shop early and take advantage of areas have designated viewing areas for Guests may have narrow queues formed by Must be 18 years of age or older to rent ECVs. Kingdom® Park on Mondays and Thursdays. Schedules are Polynesian Resort, Disney’s Grand complimentary package delivery. You can pick with disabilities. These areas are filled on a first- railings that may be difficult for Guests available at Guest Relations that list specific interpreted Floridian Resort & Spa, Disney’s up your package at the Main Street Chamber of come, first-served basis. Plan to arrive early, as using wheelchairs. At these locations, we NO RESERVATIONS ACCEPTED. Available on a same- show times for all Theme Parks. Wilderness Lodge, and Disney’s Fort Commerce next to City Hall, three hours after space is limited. Viewing spaces cannot be reserved day basis and may only be used in the Park where suggest that a member of your party order For future visits to request confirmation of our interpreted Wilderness Resort & Campground. purchase. You can even have it delivered to your or guaranteed. Parties larger than six may be asked they are rented. Your ECV will be held if you wish to and transport the food, or contact a Cast performance schedule OR to request interpretation for other e BUSES go to all other Walt Disney Walt Disney World Resort. to separate and reunite afterwards. leave and return to the same Park. ® Member for assistance. special events and shows, call a minimum of 14 days in World Resort hotels. Payment Options advance at 407-824-4321 [voice] or 407-827-5141 [TTY]. Travel Tips Should your vehicle The Walt Disney World Resort accepts Disney’s Visa® Cards, Special Dietary Requests We offer menu selections for all of our Guests become disabled during your visit, ® ® ® seeking well-balanced meals, snacks and beverages, as well as those with Mobility Scooters/ECVs complimentary towing is provided by Visa , MasterCard , American Express , Safety in the Park ® ® ® lifestyle dining requests or food allergies and intolerances. Please ask to Please keep your speed to the walking speed of AAA during Park hours. Discover , Diners Club and JCB . SERVICE ANIMALS speak with a chef upon arrival at the restaurant. those around you. Complimentary Wi-Fi available. Adjust and lower speed while maneuvering through Trained service animals must remain on a leash or in a harness at all times. Cast Members are not able to take enclosed spaces like restrooms, merchandise and control of the service animal. Guests with service animals should follow the same attraction entrance procedures as food and beverage locations. For more information, visit Guest Relations located at City Hall. (See map inside) ® Guests using wheelchairs. BEYOND MAGIC KINGDOM PARK Park your device in safe locations clear from Service Animal Restrictions Due to the nature of Guests with service animals should check with a host walkways and stairs. some attractions, service animals may not be permitted for attraction and boarding information at the following to ride. Please inquire with a Cast Member about attractions: Resorts/Special Reservations Walt Disney World Resorts offer special equipment and facilities Evacuation available options, including a rider switch with a • Prince Charming Regal Carrousel Environmentality Please look for the recycling containers throughout for Guests with disabilities. Accommodations may include: wheelchairs, wheelchair accessible In the event of an evacuation, Guests may be member of your party. • ’s Great Escape!™ the Park and join us in our commitment to the environment. bathrooms, bed accessories, strobe-light smoke detectors, in-room TTYs and other features. For required to walk certain distances, navigate stairs • Splash Mountain® ® Service Animal Relief Areas information specific to individual Resorts, please callWalt Disney World Resort Special Reservations or narrow walkways. In this case, please have a • Big Thunder Mountain Railroad ® ® member of your party assist or carry you, or wait in ® • Adventureland : Adjacent to Pirates of the Caribbean at 407-939-7807 [voice] or 407-939-7670 [TTY]. • Peter Pan’s Flight • Frontierland®: Adjacent to a vehicle for assistance. • The Barnstormer® Accessibility information and accommodations for the following locations: ® • Liberty Square: Adjacent to Liberty Tree Tavern • Space Mountain ® Water Parks Guest Services locations at Disney’s Typhoon Lagoon Water Park and Disney’s Blizzard Transfers • Fantasyland : Behind The Barnstormer Special Considerations ® Beach Water Park. Some attractions require Guests to transfer from • Tomorrowland : By Space Mountain Restrooms SAFETY: Please abide by all safety Physical considerations on designated their wheelchairs to the ride. Cast Members are not Kennels For information and reservations, call warnings and notices. attractions: Downtown Disney® Guest Relations locations at Downtown Disney Marketplace and permitted to physically lift Guests in the transfer. 877-4WDW-PETS (493-9738). Supervise children at all times. Children WARNING! For safety, you should be in good Downtown Disney West Side. under age 7 years must be accompanied health and free from high blood pressure, heart, by a person age 14 years or older. back or neck problems, motion sickness, or other ESPN Wide World of Sports Complex Information Booth near the entrance at ESPN Wide World of Please contact a Cast Member for information and assistance. conditions that could be aggravated by this Sports Complex. Information about upcoming sporting events is available at www.espnwwos.com or For your safety while on attractions, adventure. Expectant mothers should not ride. remain seated with hands, arms, feet by calling 407-828-3267. Specialty Lighting Effects/Photosensitivity Magnetic Fields Common equipment, such as electric motors and legs inside the vehicle. Supervise ©Disney Recreation and Activities Accessibility will vary depending on the type and location of the activity. Specialty lighting and other visual effects are and radios, that produce electric and magnetic fields are utilized children. used extensively throughout the Walt Disney extensively throughout the world and also within our Resorts. Safety Tip: Follow the rules of the For specific information and service options, please contact a Cast Member at the location. Courtesy We work hard to offer a comfortable, safe and enjoyable experience for all our Guests. World Resort. These effects include strobe These fields are generally no greater than you would experience Jungle (follow all written, verbal and Please assist us by showing common courtesy to fellow Park Guests. Please be respectful of others. Do not use profanity Golf Single-rider, adaptive golf carts and clubhouse accommodations are available at all Walt Disney lights and other effects such as simulated in any urban environment or may be exposed to through common or engage in unsafe, illegal or offensive behavior. Proper attire, including shoes and shirts, must be worn at all times. This guide provides an overview of services and facilities audio instructions). For information, World Resort Golf courses. For additional information and tee times, please call 407-WDW-GOLF lightning, explosions and chaser lights. household appliances such as vacuum cleaners and hair dryers. available for Guests with disabilities who are go by Guest Relations and pick up Entertainment and attraction availability subject to change without notice. Printed on recycled paper. (939-4653) [voice] or 407-939-7670 [TTY]. NOTE: If you or any member of your party have questions regarding the above, you may speak with Timon and Pumbaa’s safety tip cards! ©Disney 8340398/ADMIN1251 1/13 visiting Magic Kingdom® Park. a Guest Relations Cast Member for details. L

Guest Amenities Main Street, U.S.A. ® Frontierland® Fantasyland® Tomorrowland® Restrooms Wishes Companion Restrooms 1 Walt Disney World ® Railroad ATTRACTIONS ATTRACTIONS nighttime spectacular ATTRACTIONS Mobility Access: Enter using ramp on RIGHT. AED First Aid Presented by 37 Tomorrowland Speedway 14 Walt Disney World Railroad 23 Prince Charming Regal Carrousel See the skies of the Magic Florida Hospital 2 City Hall Home to Guest Relations, Mobility Access: Enter using wheelchair ramp on AED Drive a racecar. Minimum height 32"/81 cm; Minimum Mobility Access: Enter through exit on RIGHT. Kingdom light up with this T U Information and Lost & Found. RIGHT. 30 height to ride alone 54"/137 cm. Mobility Access: Guest Relations 24 ® 28 Mobility Access: Enter using ramp on LEFT. Mickey’s PhilharMagic nightly fireworks extravaganza AED AED Fantasyland Enter through standard queue. ATMs 15 Splash Mountain® 3D movie. Mobility Access: Enter through that can be seen throughout 27 E Presented by CHASE 3 Main Street Chamber of Commerce AED 29 AED Plunge 5 stories into Brer Rabbit’s Laughin’ Place. standard queue. the entire Park! AED 38 Space Mountain® Package Pickup. Mobility Access: Enter using ramp 34 AAutomatedED External Minimum height 40"/102 cm. ® 31 on RIGHT. 25 Peter Pan’s Flight See TIMES GUIDE. 26 Indoor . Minimum height 44"/ 112 cm. Defibrillators Mobility Access: Obtain a FASTPASS OR enter Indoor flying fantasy adventure. Mobility Access: S Mobility Access: Obtain a FASTPASS OR enter through through standard queue. Designated smoking area 4 Town Square Theater Obtain a FASTPASS OR see a host for options. 21 32 queue on RIGHT. Meet Mickey Mouse and your favorite Disney 33 Baby Care Center 16 Big Thunder Mountain Railroad ® 26 “it’s a small world”® Princesses! 39 ® Fly outdoors in a spaceship. Locker rentals ARunawayED train coaster. Musical indoor voyage. Mobility Access: Enter 16 Mobility Access: Enter using ramp on RIGHT. Mobility Access: Enter through standard queue. Minimum height 40"/102 cm. Mobility Access: through exit on right instead of standard queue. Liberty Square AED 23 Disney’s PhotoPass® Service 5 Main Street Vehicles NEW! 25 Obtain a FASTPASS OR enter through exit on 27 Enchanted Tales with Belle AED V W 35 Disney Vacation Club Mobility Access: See host for boarding. 27 Enchanted Tales with Belle Q 24 Information Center RIGHT. Transfer Access Vehicle available. Be magically transported from Maurice’s cottage to Beast’s 36 NOTE: Wheelchairs may be folded and placed into Be magically transported from Maurice’s cottage to AXED AED library for a delightful storytelling experience. 14 AED Tomorrowland Pin Trading location certain vehicles for the one-way trip. 17 Tom Sawyer Island Beast’s library for a delightful story. Mobility Access: 15 17 P Mobility Access: Enter through standard queue. G Stroller rentals 6 Harmony Barber Shop Call 407-W-DISNEY Come explore the Island. Mobility Access: Enter Obtain a FASTPASS OR enter through standard queue. 19 Move It! Shake It! through standard queue. Raft portion accessible 22 (934-7639) to make an appointment. 2828 UnderUnder the the Sea~Journey Sea~Journey of of The The Little Little Mermaid R Celebrate It! Wheelchair rentals for Guests using wheelchairs. 20 O DINING Mermaid Relive the tale Relive of how the one tale lucky Y 37 Street Party Service Animal Relief Areas 18 little mermaid found true love—and legs! ® A Tony’s Town Square Restaurant L D $$ of how one lucky little mermaid found true love—and Z Dance, sing and celebrate Disney FASTPASS Singin,’ swingin’ Audio-Animatronics show. Mobilitylegs! Mobility Access: Access: Obtain Obtain a FASTPASS a FASTPASS at Mickey’s at Mickey’s Subject to availability Pastas, seafood and salads. AED AED with some of your favorite Mobility Access: Enter through door on LEFT. PhilharMagicPhilharMagic OROR enterenter throughthrough standard standard queue. queue. Tips and Show Times Mobility Access: Enter using ramp on RIGHT. Frontierland L AED Disney characters multiple T Venture into a seaside grotto, where M N times daily in the forecourt of B S DINING 2929 Ariel’sAriel’s Grotto Grotto Venture into a seaside grotto, Attractions Info Main Street Bakery $ you’ll find Ariel amongst some of her treasures. Cinderella Castle. Coffee, pastries, sandwiches and snacks. where you’ll find Ariel amongst some of her treasures. 38 Sorcerers of the Magic Kingdom J Golden Oak Outpost L D $ Open seasonally. J K AED MobilityMobility Access: Access: Enter Enter through through standard standard queue. queue. 18 43 See TIMES GUIDE. C Plaza Ice Cream Parlor S $ Chicken breast nuggets, sandwiches and French fries. AED Character Greetings ® 30 Pete’s Silly Sideshow Meet your favorite I Hosted by Edy’s Grand Ice Cream. G 8 39 AED May be frightening K Pecos Bill Tall Tale Inn and Cafe L D $ under the Big Top! Mobility Access: D L D H for children The Plaza Restaurant $ Burgers, sandwiches and salads. Enter through standard queue. 11 10 44 AA Sandwiches, burgers and sundaes. T 42 Physical considerations L Westward Ho S Frozen lemonade, corn dogs 31 Casey Jr. Splash ‘N’ Soak Station BB 40 40 Tomorrowland Transit Authority See reverse side L D $ AED 9 E Casey’s Corner $ Gourmet hot dogs, Enjoy a circus-themed waterplay area. F PeopleMover Roll through ® and snacks. French fries, nachos. Hosted by Coca-Cola . E Minimum height requirement Mobility Access: Enter through standard queue. Tomorrowland. Presented by Alamo® Car Rental. Rider switch available F The Crystal Palace, A Buffet with Character 7 E C D AED 32 Dumbo the Flying Elephant® Mobility Access: Enter through standard queue. B L $$ D $$$ Mobility Access: Enter using Liberty Square 12 Sign Language on Mon. & Soar over Fantasyland. Mobility Access: Obtain a 13 AED B 41 Walt Disney’s Carousel of Progress Thurs. at specific time. Schedule ramp on LEFT. Adventureland 41 available at Guest Relations. FASTPASS near Pete’s Silly Sideshow OR enter through Audio-Animatronics show through time. ATTRACTIONS standard queue. Transfer Access Vehicle available. May remain in Adventureland® Mobility Access: Enter through standard queue. wheelchair/ECV 19 33 The Barnstormer® Take to the sky 7 The Pirates League Transform into a pirate. Behold all the U.S. Presidents on stage together. with the Great Goofini on a twisting, turning, daredevil, Main 42 Buzz Lightyear’s Space Ranger Spin® Must transfer from Call 407-WDW-CREW (939-2739) for a reservation. Mobility Access: Enter through door on RIGHT. roller coaster “flight.” Minimum height 35"/89 cm. Street Electrical AIntergalacticED interactive wheelchair/ECV Separately priced experience. 20 Liberty Square Riverboat Mobility Expectant mothers should not ride. Mobility Access: 6 adventure. Inspired by Disney•Pixar’s “Toy Story 2.” Must transfer to Parade standard wheelchair ATTRACTIONS Access: Enter through exit on RIGHT or LEFT. Obtain a FASTPASS near Pete’s Silly Sideshow OR Mobility Access: Obtain a FASTPASS OR enter through Brighten your night as Must transfer to standard AED enter through standard queue. standard queue. ® 8 Tinker Bell’s Magical Nook 21 Haunted Mansion your favorite Disney ND wheelchair, and then to ride vehicle 34 Walt Disney World Railroad Celebrate the A ™ Meet Tinker Bell and her Fairy friends! Journey through the dark with happy haunts. characters sparkle and 43 Stitch’s Great Escape! Must be ambulatory Mobility Access: Enter through standard queue. Mobility Access: Enter through standard queue. AED 5 ADark,ED interactive alien experience. Mobility Access: Transfer Access Vehicle available. Magic shine on the streets of Reflective Captioning 9 Contact a host for additional information. 35 The Many Adventures of Winnie the Pooh Magic Kingdom® Park! Minimum height 40"/102 cm. Mobility Access: Enter A walkthrough tour of the Robinsons’ home. Roll, bounce and float See Cinderella Castle 2 Parade Route See TIMES GUIDE. through standard queue. Mobility Access: Enter through standard queue. transform into a spectacular SALES DINING through indoor adventures (moments in the dark). 4 AED Parade Viewing for Guests Mobility Access: Obtain a FASTPASS at Mickey’s canvas of color and 3 CENTER 44 Monsters, Inc. Laugh Floor® with disabilities 10 The Magic Carpets of Aladdin® M The Diamond Horseshoe L $ Help power the city of Monstropolis as you laugh with Fly over Agrabah on a magic carpet. PhilharMagic OR enter through standard queue. awe-inspiring magic in this Devices Available at Open seasonally. Sandwiches and salads. Mike Wazowski and friends during this hilarious, Mobility Access: Enter through standard queue. 36 Spin ‘round in a teacup. amazing nighttime show. 1 Main Street, U.S.A. Guest Relations N Liberty Tree Tavern L D American interactive show. Inspired by Disney•Pixar’s “Monsters, 11 Walt Disney’s Enchanted Tiki Room $$ Mobility Access: Enter through exit on RIGHT. See TIMES GUIDE. Celebrate Handheld Captioning ® ® Inc.” Mobility Access: Enter through standard queue. cuisine. Hosted by Ocean Spray Craisins . A Dream Come Video Captioning Sing-song Audio-Animatronics® DINING AED show. Mobility Access: Enter through Mobility Access: Enter using ramp on LEFT. True Parade DINING Assistive Listening R Cinderella’s Royal Table B L D $$$ standard queue. O Sleepy Hollow S $ Funnel cakes, waffle ENTRANCE Celebrate your day with Y Cosmic Ray’s Starlight Café L D $ Audio Description American cuisine. Characters at breakfast, lunch and Sorcerers of the Magic Kingdom your favorite Disney 12 ® sandwiches and ice cream. Burgers, chicken breast nuggets, rotisserie chicken, Dining Silly safari boat tour. Mobility Access: Obtain a dinner. Mobility Access: Accessible by elevator. Interactive Trading Card Adventure characters and their P Liberty Square Market S $ sandwiches and salads. Hosted by Coca-Cola. FASTPASS® OR enter through exit. S Pinocchio Village Haus L D $ DISNEY classic tunes! All dining locations listed accept Frozen Coca-Cola and snacks. Hosted by Ocean Become a sorcerer’s apprentice! Z Auntie Gravity’s Galactic Goodies S $ the Disney dining plans. AED Pizza, chicken breast nuggets and salads. RESORT BUS See TIMES GUIDE. 13 Pirates of the Caribbean® Spray Craisins. NEW! Merlin the Magician will teach you to cast magic FACILITY Ice cream, smoothies, sundaes and iced coffee. Reservations recommended. T Restaurant LL $D D $$Lunch: French MONORAIL Join Captain Jack Sparrow as you sail through the $ spells. Then you’ll be off to find Merlin’s magic Call 407-WDW-DINE (939-3463) Q Columbia Harbour House L D $ Lunch: French onion soup, steak sandwich, tuna nicoise salad. STATION AA The Lunching Pad L D $ Specialty hot dogs, R Spanish Main. onion soup, steak sandwich, tuna nicoise salad. portals and defend Magic Kingdom® Park Mobility Access: Enter through standard queue. Fish, shrimp, chicken and sandwiches. Dinner:Dinner: StripStrip steak,steak, salmonsalmon onon leekleek fondue,fondue, ratatouille.ratatouille. pretzels, frozen Coca-Cola. PRICING PER PERSON: from an army of Disney villains. $ = $14.99 and under U Gaston’s Tavern LL D $$ PorkPork shank,shank, cinnamoncinnamon rolls,rolls, BB Tomorrowland Terrace Restaurant L D $ DINING $$ = $15–$35.99 assortedassorted snackssnacks andand beverages.beverages. B O A T FERRYBOAT Open seasonally. Burgers, pasta, sandwiches and salads. G Aloha Isle S $ Hosted by Dole®. Fantasyland® LAUNCH LANDING $$$ = $36–$59.99 L V The Friar’s Nook L D $ Open seasonally. H Tortuga Tavern $ Burritos and taco salads. 22 Bibbidi Bobbidi Boutique Princess Look for the Mickey Check on menus at various locations B Breakfast L Lunch Chicken baskets, hot dogs, freshly made potato chips. ® Open seasonally. Makeovers for Guests ages 3-12. Call throughout the Walt Disney World Resort for kids’ meals D Dinner S Snack W Storybook Treats S $ Ice cream. For Character Greeting, Dining, Show and I Sunshine Tree Terrace S $ Soft-serve ice 407-WDW-STYLE (939-7895) for a reservation. SEVEN SEAS LAGOON and other items that meet Disney Nutrition Guidelines. For cream, citrus swirl, slushes, cappuccino and espresso. Separately priced experience. X Cheshire Café S $ Iced coffee, frozen lemonade Attraction Times, pick up a TIMES GUIDE. more information, please visit www.disneymickeycheck.com. and snacks. Hosted by Minute Maid ®.