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Delivering Our Purpose 2016 Full Report Delivering our purpose update on our progress in 2015/16 Broadening and deepening our customer relationships Follow BT on Twitter @BTGroup Delivering our purpose – update on our progress 2015/16 2 earthquake. The Supporters Club funded nine sports charities and community sports foundations Introduction from this year (four in the UK), through the donations of BT Sport customers. our Chairman and With EE now part of the BT family, we are excited about the future. Our combined strength will create unprecedented new opportunities to use the power of Chief Executive communications to make a better world. Our purpose is to use the power of communications to make a better world. Our strategy is to do this by broadening and deepening our customer relationships. Sir Michael Rake Gavin Patterson Sir Michael Rake Chairman Chief Executive Chairman We believe that BT makes a positive impact on the embrace its impact in shaping society. Our ambition world. And that this helps us realise our business goal – is to improve the tech literacy of 5 million children to deliver sustainable profitable revenue growth. by 2020. In our first year, we have already reached Gavin Patterson 340,000 children. Chief Executive Our brands touch millions of customers from the smallest companies right through to multinationals Working with Unicef UK, we have now reached 8,000 19 May 2016 and the public sector. We provide UK consumers teachers, parents and children through The Right Click with fixed voice, broadband, TV, BT Sport and mobile programme, teaching them how to keep safe online. services. And we’re also Europe’s largest telecoms services wholesaler by revenue. At the Paris climate change conference, we organised and took part in working sessions to show how Our products and services – and the people who communications investment can help cut carbon deliver them – make a huge contribution to society, emissions and boost national economies. the environment and the economy. We are a signatory to the UN Global Compact principles, have committed This year the end-to-end carbon footprint of our to implement the UN Guiding Principles on Business business continued to be more than offset by the and Human Rights and also welcome the introduction carbon savings our products and services bring to our of the UN-agreed Sustainable Development Goals. customers by a ratio of 1.6:1. It means we are a ‘net positive’ company, and want to push this to a ratio of This year we have worked with the UK Government 3:1 by 2020. on its Digital Inclusion Outcomes Framework, helped more than 2.6m people to overcome social Wherever we can, we are moving to 100% renewable disadvantage through our services, and built a new energy. And we’re using BT Sport – and our 100% measurement tool to help us design products that Sport campaign – to inspire sports fans to switch to promote inclusion. renewable energy too. We have made a commitment to help build a culture Our regular telethon and other fundraising activities of tech literacy; where we are all able to use everyday continue to support numerous good causes. We helped technology, are confident with how it works, and raise £18m to support the response to the Nepalese Delivering our purpose – update on our progress 2015/16 3 In this report Delivering Being ethical Investing This report shows how we are our purpose & responsible in our people delivering against our 2020 5 Overview 14 Overview 21 Overview ambitions, and how we’ve been 6 Our business 15 Doing business ethically 22 Developing talent bringing our purpose to life during 7 Responding to global challenges 16 Sourcing responsibly 22 Engaging our people 2015/16. 8 Contributing to the UN Global Goals 17 Respecting human rights 23 Creating an inclusive workplace 9 Our priorities 17 Protecting customers’ privacy 25 Promoting wellbeing 12 Our governance 18 Keeping customer data secure 19 Helping customers stay safe online Supporting our Connecting Delivering communities society environmental benefits 27 Overview 34 Overview 40 Overview 28 Building skills 35 Delivering social benefits 41 Tackling carbon emissions 29 Supporting good causes 36 Connecting the UK 42 Collaborating with others 32 Sport for change 37 Connecting the world 43 Helping customers cut carbon 46 Reducing our end-to-end emissions 48 Adapting to climate change 49 Managing environmental impacts Appendices Use the document controls located on the bottom right-hand side of each page to help you navigate through this report. 51 Key Performance Indicators 2015/16 55 The UN Global Goals 75 United Nations Global Compact From left to right: home page, appendices, search facility, 52 Our reporting methodology 56 Environmental and reporting indices 76 ISO 26000 print, back and forwards one page buttons, fast link to previous page viewed buttons. 54 LRQA statement 56 Global Reporting Initiative (GRI) 80 Climate Disclosure Standards Board (CDSB) Framework Delivering our purpose – update on our progress 2015/16 Delivering our purpose 4 Delivering our purpose We have big ambitions to 5 Overview make a better world. By 6 Our business investing in our people, 7 Responding to global challenges networks and products we’re 8 Contributing to the UN Global Goals becoming a more purposeful 9 Our priorities business. 12 Our governance Delivering our purpose Delivering our purpose – update on our progress 2015/16 Delivering our purpose 5 Our 2020 ambitions Progress to date Delivering Investing in society Help 5 million Helped in 2014/15 BT’s purpose is embedded at the heart of children receive school year our purpose better teaching our business, and has helped us to deliver in computing economic growth and wider societal and Overview and tech skills 344k environmental benefits. During the year we 5m invested £35m to accelerate a number of environmental and societal priorities that We’re using the power of Use our skills Generated since help to bring our purpose to life. communications to make a and technology to 2012/13 This investment is made as a mixture of cash, help generate more better world. That’s our purpose. than £1bn for time volunteered, and in-kind contributions. This is equivalent to 1.1% of our previous To deliver it, we focus on caring about our customers’ good causes £1bn £327m year’s adjusted profit before tax. We estimate experience, bringing the benefits of a connected society to everyone, supporting our communities that 84% of this spend corresponds with and protecting the environment. Our technology and Inspire 66% Volunteered in the externally-recognised criteria of the people help us do this. (two-thirds) 2015/16 London Benchmarking Group. Over the last We’re making good progress towards our key of BT people to five years we’ve invested more than £153m, ambitions for 2020 (see graphic). volunteer their an average of 1.18% of our adjusted profit time and skills before tax over that period. We’re committed to doing business ethically and 66% 27% responsibly – in a way that respects our customers, employees, suppliers and other stakeholders. This is essential to maintain their trust and strengthen Help 10m people overcome Helped since our reputation. social disadvantage 2014/15 Total investent in societ through the benefits Year ene 3 arch All of this supports our goal to deliver sustainable our products and 1.5% profitable revenue growth. And it helps us attract services can bring 2.6m 1.12% 1.01% 1.15% 1.10% investors who include environmental, social and 10m 35.0 illions governance criteria when they decide which 31.9 32.5 companies to invest in. 30 More than 9/10 Premises reached 27.1 27.2 Delivering our purpose is good for people, it’s good people in the UK by March for the environment and it’s good for our business. will have access to 2016 20 That’s what we call shared value. fibre-based products and services 8.5/10 9/10 10 Help our customers Achieved in 0 reduce carbon emissions 2015/16 2012 2013 2014 2015 2016 by at least three times the See the Appendix for more detail on our Percentage of previous year’s adjusted profit before taxation progress against these ambitions and our end-to-end carbon impact of our business nvestent tie cash an inin spport foundation goals. 3:1 1.6:1 Source: BT Finance, LBG model Delivering our purpose Delivering our purpose – update on our progress 2015/16 Delivering our purpose 6 Our business Our business We’re one of the world’s leading Customers communications services companies. We’re based in the UK but have EE BT Global BT Business BT Consumer BT Wholesale Openreach customers across 180 countries. We acquired EE on Services We sell communications We are the largest We provide network We look after the We sell fixed-voice, broadband, mobile and TV 29 January 2016, We help around and IT services in the provider of consumer products and services network that runs from products and services to consumers in the UK. For bringing together the 6,200 corporate and UK and the Republic broadband and fixed- to over 1,400 the local exchange businesses we offer a variety of communications UK’s fastest mobile public sector customers. of Ireland. We are voice in the UK. We want Communications to people’s homes services. Many public services rely on our technologies. network with the We’ve consolidated leaders in the fixed- to deepen our customer Providers (CPs) in and businesses. We In the UK we help more than 500 other communications largest superfast our position as a voice, networking, relationships through Great Britain. sell services to all CPs providers to serve their customers.
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