Frequently Asked Questions of Hang Seng Prestige World Mastercard – Overseas Shopping Tax Refund Service
Page 1 Frequently Asked Questions of Hang Seng Prestige World MasterCard – Overseas Shopping Tax Refund Service (A) About Online Tax Refund Service 1. Q: Which countries are covered by Online Tax Refund Service? A: The Online Tax Refund Service coverage spans over 420,000 merchants in 29 European and Asian countries. Countries covered by Transforex Currency Exchange Co., Ltd. (“TransForex”) are: Central Europe: Germany, Austria, Poland, The Czech Republic, Hungary, Slovakia, Slovenia Eastern Europe: Croatia, Estonia, Lithuania Southern Europe: Italy, Cyprus Western Europe: the United Kingdom, France, Belgium, the Netherlands, Luxembourg, Spain, Portugal, Ireland Northern Europe: Denmark, Finland, Iceland, Norway, Sweden, Switzerland, Latvia Asia and other countries: Republic of Korea, Turkey Before shopping, please make sure that the merchants display the logos of eight designated tax refund organizations and reach the minimum purchase amount of the particular country for online tax refund service. 2. Q: Why is Japan not covered by Online Tax Refund Service? A: Generally, tourists are required to apply for tax refund in major shopping malls, department stores or apply instant refund at individual merchant during checkout in Japan. Thus, Japan is not covered by this Online Tax Refund Service. 3. Q: What is the minimum purchase amount required for tax refund? A: According to tax policy in different countries, the minimum purchase amount required for tax refund varies across countries. Since tax refund policy may vary from time to time, customers are suggested to check with the updated tax refund policy before travelling or inquire the respective merchants before payment. RESTRICTED Page 2 Frequently Asked Questions of Hang Seng Prestige World MasterCard – Overseas Shopping Tax Refund Service 4.
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