CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 PREFACE Original Page 1
This Local Terms of Service Contains the
Terms, Conditions and Rates Applying to the Provision of
Intrastate Exchange and Network Services
Within the Operating Territories of
for
CenturyTel of Colorado, Inc. d/b/a CenturyLink
And
CenturyTel of Eagle, Inc. d/b/a CenturyLink
Effective November 15, 2016, this Local Terms of Service cancels and replaces in entirety the previously existing CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Colorado Local Terms of Service that become effective on December 1, 2014 and hereby cancels and replaces all subsequent revisions thereto.
Also effective on November 15, 2016, pursuant to HB14-1331 and Colorado Revised Statutes 40-15-201, services no longer subject to regulation which were previously found in Colo. P.U.C. No. 14 are now located within this Local Terms of Service.
This Local Terms of Service also cancels and replaces in entirety the previously existing Colo. P.U.C. No. 13 which contained Exchange Maps which was effective on May 4, 1995 for CenturyTel of Eagle, Inc. d/b/a CenturyLink and CenturyTel of Colorado, Inc. d/b/a CenturyLink, and hereby cancels and replaces all subsequent revisions thereto as of November 15, 2016.
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink are referred to within this Local Terms of Service as “CenturyLink” or “Company”.
CO 16-08 CT
CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 06-14-2019 PREFACE 2nd Revised Page 2
TABLE OF CONTENTS
SECTION DESCRIPTION
PREFACE Title Page Table of Contents Explanation of Symbols Trade Names, Trademarks, and Service Marks URLs for Links to Documents Referenced Herein (N) Definitions
1 Basic Local Exchange Service 2 Non-Recurring Charges 3 Off-Premises Extensions 4 Terms and Conditions 5 N11 Abbreviated Dialing Codes 6 Payphone Services 7 Construction Charges 8 Custom Calling II 9 Emergency Reporting Service 10 Custom Calling I Service 11 Direct Inward Dialing Service 12 Remote Call Forwarding 13 Toll Restriction Service 14 Vacation Number Reservation 15 Directory Service 16 Miscellaneous Service Arrangements 17 Local Private Line Service 18 Reserved 19 Connection to Customer-Provided Facilities, Equipment and Communications Systems 20 Message Toll Telephone Service 21 Miscellaneous Service Offerings to Voice Mail Providers 22 Local Operator Service Charges 23 Packaged Services 24 Digital Trunk Service-Channel Service (DTS-CS) 25 Amplified Voice Grade Circuit 26 Joint User Service 27 Customer Premises Circuits 28 Multiple Line Control Arrangements 29 Traffic Data Report Service 30 Switched Data Service 31 High Voltage Protection 32 Telecommunications Services Priority (TSP) 33 Grandfathered Foreign Exchange Service 34 Integrated Services Digital Network 35 Promotions 36 Exchange Boundary Maps
CO 19-07 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 06-01-2021 PREFACE 1st Revised Page 3
EXPLANATION OF SYMBOLS
(C) Change in text which does not affect rates but changes the terms or conditions of service.
(I) Rate increase
(R) Rate decrease
TRADE NAMES, TRADEMARKS AND SERVICE MARKS
The following list of trade names, trademarks and/or service marks which may be used for services offered in this Local Terms of Service are owned by Lumen Technologies, Inc. (formerly CenturyLink, (C) Inc.) or a subsidiary of Lumen Technologies, Inc. and are used herein with express permission. (C) Trademark and service mark designations will not be listed hereafter in the Local Terms of Service. However, the laws regarding trademarks and service marks are applicable.
Trade names, trademarks and service marks that are owned by Lumen Technologies, Inc. or a (C) subsidiary of Lumen Technologies, Inc. cannot be used by another party without authorization. (C)
CENTURYLINK CENTURYLINK® CORE CONNECT®
CO2021-07
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 08-16-2021 PREFACE 1st Revised Page 3.1
URLS FOR LINKS TO DOCUMENTS REFERENCED HEREIN
URLs for hyperlinks used throughout this document are listed below and will direct you to the applicable terms and conditions for the specified services. If you are unable to open a document by selecting those links, the following URLs may be used:
Section 1.13 – Lifeline Assistance Programs http://www.centurylink.com/tariffs/LTOS_Lifeline_Assistance_Programs.pdf
Section 1.14 - CenturyLink Line Volume Plan (CLVP) http://www.centurylink.com/tariffs/LTOS_Business_CLVP.pdf
Section 16.2 - Call Line Identifier http://www.centurylink.com/tariffs/LTOS_Call_Line_Identifier.pdf
Section 23.11 - CenturyLink Business Bundle http://www.centurylink.com/tariffs/LTOS_Business_CenturyLink_Business_Bundle.pdf
Section 23.12- Primary Rate Interface (PRI) Bundle for Business http://www.centurylink.com/tariffs/LTOS_Business_ISDN-PRI.pdf
Section 23.15 - Unlimited Nationwide Calling or Essential Home Phone w/ 30 Minutes LD http://www.centurylink.com/tariffs/LTOS_Residence_Unlimited_Nationwide_Calling_Package.pdf
Section 23.18 – Simply Unlimited Business (N) http://www.centurylink.com/tariffs/LTOS_Business_Simply_Unlimited_Bundle.pdf (N)
Section 35 - Promotions http://www.centurylink.com/tariffs/LTOS_Promotions.pdf
Section 36 – Exchange Boundary Maps http://www.centurylink.com/tariffs/co_mult_loc_terms_maps.pdf
CO2021-12
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 PREFACE Original Page 4
DEFINITIONS
ACCESS LINE – All of the Central Office equipment and outside plant facilities between the Central Office and the subscriber's premises, including a Network Interface Device (NID), that are needed to provide access to the telephone network. This includes dial tone and access to enhanced services.
ACTUAL COST – The cost of materials, labor and necessary overhead actually incurred by the Company to complete a particular project or task.
ADDITIONAL LISTING – Any listing of a name or information in the directory or Company's information records in connection with a customer's telephone number beyond that to which is normally provided.
AIR LINE MILEAGE – The shortest distance between the points involved.
ALTERNATE ROUTING - A method by which 9-1-1 calls are routed to a designated alternate location if all 9-1-1 lines to the primary PSAP are busy, or the primary PSAP is closed for a period of time.
APPLICANT – A person or other legal entity who (1) applies for service with the Company or (2) reapplies for service at a new or existing location after permanent disconnection.
AUTOMATIC DIALING AND ANNOUNCEMENT SERVICE – A device that can be programmed to dial telephone numbers, randomly or in a predetermined sequence, and play a recorded message when a call is answered.
AUTOMATIC LOCATION IDENTIFICATION (ALI) SUBSCRIBER LINE DATA - The telephone number, the address for the telephone line, and supplementary information for the development of the ALI Record.
AUTOMATIC LOCATION IDENTIFICATION (ALI) RECORD - The telephone number, the address for the telephone line, and supplementary information including ESNs for display at the PSAP.
AUTOMATIC NUMBER IDENTIFICATION (ANI) - The feature by which the calling party's telephone number is forwarded to the ALI Database Provider's customer premise equipment for display.
BASE RATE AREA – The developed position or positions within an exchange service area as stated in this Local Terms of Service. Service in this area is generally furnished at uniform rates without charges that vary with distance from the Central Office.
BASIC EMERGENCY SERVICE PROVIDER (BESP) - Any properly authorized local exchange Provider who undertakes the aggregation and transportation of 911 calls from the local exchange Provider (the Company) to a Governing Body.
BASIC LOCAL EXCHANGE SERVICE – The furnishing of telecommunications services which provides for local dial tone, access line and local usage necessary to place or receive a call within any exchange area.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 PREFACE Original Page 5
DEFINITIONS
BASIC TERMINATION CHARGE – A nonrecurring charge which applies if service or equipment is not retained for a specified period. A basic termination charge reduces each month that service is retained in an amount proportionate to the total number of months in the specified period.
BILLING DATE – The latest of the date stated on billing or the date billing was placed in the mail.
BUILDING – A structure under one roof, or two or more structures under separate roofs but connected by enclosed passageways, not crossing a public thoroughfare other than an alley, in which telephone wires or cables may be safely run. Pipes and conduits are not considered enclosed passageways.
BUSINESS SERVICE – Business service is Basic Exchange Access Service furnished to customers whose actual or obvious use of the service is for conducting a business, trade, or profession or whose use of the service is obviously not confined to domestic use.
CALLS – Customer's telecommunications messages.
CENTREX LINE – A station line providing access to the network, consisting of all facilities, including the Centrex line number, intercommunication, and outside plant facilities from the Centrex switching equipment to the network interface device on the customer's premise. Associated software features are deregulated and are not included in the rates found in this Local Terms of Service for Centrex Lines but are required.
CENTREX COL/TRUNK – A trunk that provides pooled access to the network; (i.e., the equivalency of physical PABX or key system type trunking). Associated software features are deregulated and are not included in the rates found in this Local Terms of Service, but are required.
CENTRAL OFFICE – The inside plant of the Company as an operating unit, including the switch or other facilities used to establish connections between customer lines or between customer lines and trunk or toll lines to other Central Offices within the same or at other exchanges.
CENTRAL OFFICE CONNECTING FACILITY – A facility furnished to another common carrier by the Company between the terminal location of the other common carrier and a point of connection on the Company premises for intra- or interstate use.
CHANNEL – A transmission path for telecommunications between two points. It may refer to as a one- way path or, when paths in the two directions are always associated, a two-way path. Generally, a channel is the smallest subdivision of a transmission system by means of which a single type of communications service is provided. A voice grade transmission channel has a normal bandwidth of 4000Hz.
CIRCUIT – A channel that is used as a transmission path of electrical or light wave energy in the furnishing of telecommunications service.
CLASS OF SERVICE – The various categories of service generally available to the customer: business, residence, public and semi-public.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 PREFACE Original Page 6
DEFINITIONS
CODE RECOGNITION - Enables a Central Office to accept E9-1-1 calls and direct them to an E9-1-1 transport facility.
COMMISSION – As referred to in this Local Terms of Service, the Public Utility Commission of the State of Colorado located at Denver, Colorado.
COMMUNICATIONS SYSTEMS – A combination of equipment and facilities which fulfills the communication requirements of a customer and when not connected to the local exchange network is capable of communications between customer-provided terminal equipment.
COMPANY – CenturyTel of Eagle, Inc. and CenturyTel of Colorado, Inc., both d/b/a CenturyLink.
CONNECTING ARRANGEMENT – The equipment provided by the customer which is used to accomplish the direct electrical connection of customer-provided facilities with the Company-provided facilities.
CONNECTING COMPANY – A corporation, association, partnership or individual owning or operating one or more exchanges and with whom telecommunications traffic is interchanged.
CONNECTION CHARGE – (See Access Line Installation Charge.)
CONTIGUOUS EXCHANGES – Two exchanges which share a common boundary.
CONTINUOUS PROPERTY – Property owned or leased and occupied by a customer, which is not separated by public thoroughfare or by property occupied by others.
CONTRACT – The service application agreement between a customer and the Company under which service and/or facilities are furnished in accordance with the provisions of applicable tariffs, local terms of service and under special conditions.
COST – (See Actual Cost.)
CUSTOM CALLING FEATURES – A term describing special features provided from digital central offices or where facilities permit.
- Call Forwarding A function which allows incoming calls to be advanced to another telephone number in the same or different exchange. The number to which the calls are advanced by the customer may be changed as required. - Call Waiting A tone provided to the party using the telephone to indicate another call is waiting on the line. Successive transfers between calling parties can be accomplished through switchhook operations. - Speed Calling A feature allowing a telephone user to reach frequently called numbers by abbreviated dialing. - Three Way Calling A feature providing the capability to add a third party to an existing conversation
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 08-31-2017 PREFACE 1st Revised Page 7
DEFINITIONS
CUSTOMER – A person or legal entity who has applied for, been accepted, is currently receiving telecommunications service and is responsible for payment of the bill.
CUSTOMER PREMISES EQUIPMENT (CPE) – Telecommunication devices, equipment and associated wiring provided by the customer and located on the customer's side of the protector/Network Interface Device (NID).
CUSTOMER PREMISES INSIDE WIRING (CPIW) – Wire for telecommunications purposes which is provided by the customer and is located on the customer's premises. Customer Premises Inside Wire begins on the customer's side of the Net-work Interface Device (NID).
CUSTOMER TROUBLE REPORT – Any oral or written report from a customer or user of telecommunications services relating to a physical defect or to difficulty or dissatisfaction with the operation of the Company's facilities.
DATE OF PRESENTATION – The date upon which a bill or notice is mailed, postage prepaid, in a sealed envelope properly addressed to the customer, or if not mailed, the date upon which that bill or notice is presented to the customer by a representative of the Company.
DEMARCATION POINT – The point of interconnection between Company communications facilities and customer-provided terminal equipment, protective apparatus or wiring at a customer's premises. The network interface or demarcation point shall be located on the customer's side of the Company's protector, or the equivalent thereof, where a protector is not employed, as provided for under the Company's non-discriminatory standard operating practices.
DEPOSIT – A cash payment made by the customer to establish or reestablish credit with the Company.
DEREGULATED SERVICE AND/OR EQUIPMENT – Service and/or equipment no longer included in this Local Terms of Service and not required to be included by order of the Colorado Public Utilities Commission, by statute or Federal preemption of state regulation.
DESIGN SERVICE - A service that is not immediately available for provisioning and requires (N) treatment, equipment or engineering design (e.g. ISDN-PRI, DS1, Private Line, Foreign Exchange Service). (N)
DIRECT ELECTRICAL CONNECTION – Denotes a physical connection of the electrical conductors in the communications path.
DIRECT INWARD DIALING – A service provided to PBX customers which permits both locally dialed and toll calls to be directed to PBX stations without the assistance of an operator.
DIRECTORY LISTINGS – Essential information in the telephone directory or information records of the Company whereby telephone users may ascertain the telephone number of a listed customer.
DISCONNECTION – Discontinuance of service made at the request of the customer or at the option of the Company for nonpayment of service or other tariff and/or local terms of service violations.
CO 17-04
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 PREFACE Original Page 8
DEFINITIONS
DROP WIRE – Wires between an open wire lead, aerial or underground cable terminal and the point of entrance to the building in which the customer's telecommunications service is located.
E9-1-1 TRANSPORT - A dedicated circuit between central offices for the provision of E9-1-1 service.
EMERGENCY REPORTING SERVICE - An arrangement provided to one or more political subdivisions for the purpose of receiving reports of emergencies from the general public within the designated serving area.
EMERGENCY SERVICE AGENCY (ESA) - The person or entity responsible for responding to certain 911 telephone calls within a specific geographical area (the ESA's Service Area).
ENHANCED 911 SERVICE - A type of 911 Service that includes the provision of the ANI feature and other features and services to permit the number of a telephone from which a 911 call is placed to be displayed in a display screen at the PSAP.
EXCHANGE – The entire telecommunications plant and facilities used in providing telecommunications service located in a defined area.
EXCHANGE ACCESS LINE – (See Access Line.)
EXCHANGE AREA – A geographical area established by the Commission which consists of one or more central offices together with associated facilities which are used in providing basic local exchange service.
EXCHANGE BOUNDARY – The limiting lines as specified on exchange maps or otherwise which defines the bounds of an exchange.
EXCHANGE SERVICE – Telecommunications service furnished between customer stations located within the same local service area. (See Basic Exchange Access Service.)
EXTENDED AREA SERVICE (EAS) – An exchange service in which the local calling area, i.e., the customer may call without the payment of a toll charge, includes one or more other exchange areas in addition to the normal serving exchange, as specified in the basic local exchange section.
FACILITIES – Supplemental equipment, apparatus, wiring, poles, cables and other materials and mechanisms necessary to, or furnished in connection with telecommunications service.
FLAT RATE SERVICE – Telecommunications service furnished at a fixed monthly recurring rate without separate billing for the number, time of day, distance or duration of calls.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 05-23-2019 PREFACE 1st Revised Page 9
DEFINITIONS
FOREIGN EXCHANGE DIRECTORY LISTING – An alphabetical listing in the directory of an exchange other than the exchange in which a subscriber is furnished local service.
FOREIGN EXCHANGE SERVICE – (See Section 33, Foreign Exchange Service)
GOVERNING BODY - A board of county commissioners of a county or the city council or other Governing Body of a city, city and county, or town or the board of directors of a special district.
GRADE OF SERVICE – Refers to the number of parties served on a telecommunications local exchange circuit such as one-party, etc.
GRANDFATHERED EQUIPMENT – Equipment classified by the FCC as having been directly connected to the network by a Company. Its use may be continued as long as the equipment remains serviceable and the circuitry is not revised.
GRANDFATHERED SERVICE – Existing service that is not available to new customers.
INDIVIDUAL LINE SERVICE (a.k.a. ONE-PARTY LINE) – An exchange access line designed for the connection of one main station.
INTERCEPT SERVICE – A service arrangement provided by the Company so that calls placed to a disconnected or discontinued number are intercepted and the calling party is informed that the called telephone number has been disconnected or discontinued, or changed to another telephone number, etc.
INTERCONNECTION – The method by which telecommunications facilities of the Company are arranged to transmit to or receive from customer-provided equipment.
INTEREXCHANGE CARRIER – Any individual or special groups engaged for hire in interstate, intrastate, interLATA or foreign communication with or without wires.
INTERFACE – The point of interconnection between terminal equipment and Company communications facilities.
INTERLATA CALLS – Calls between two or more LATAs
INTRALATA CALLS – Calls within the same LATA
JOINT USER – A person, firm or corporation who is designated by the customer as a user of exchange service furnished to the customer and to whom a portion of the charge for the service will be billed under a joint user arrangement.
LATA – A local Access and Transport Area which has been designated in Colorado. A LATA may encompass more than one contiguous local exchange service area in Colorado which serves a common social, economic or other purposes, even when that area transcends municipal or other governmental boundaries.
CO 19-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 PREFACE Original Page 10
DEFINITIONS
LIFELINE ASSISTANCE – Lifeline Assistance assists qualified low-income applicants with reductions in their monthly local exchange service rate. The assistance applies for a single telephone line at the applicant’s principal place of residence.
LINE CONNECTION – Installation of facilities provided by the Company for a circuit from the central office to the Network Interface Device (NID).
LINE EXTENSION – The outside plant required in addition to existing facilities to render telecommunications service in areas without service.
LOCAL EXCHANGE – The area within the boundaries of exchange maps filed with and approved by the Commission.
LOCAL EXCHANGE ACCESS SERVICE – Telephone service furnished between customer's stations located within the same local service area.
LOCAL EXCHANGE CARRIER – (See Company)
LOCAL MESSAGE – A communication between a calling station and any other exchange station within the local service area of the calling station.
LOCAL PRIVATE LINE – A non-switched single or multi-point line located wholly within an exchange furnished for the customer's own use for communications or signaling between points on that line.
LOCAL SERVICE AREA – The area within which telephone service is furnished. This area may include one or more exchanges without the application of toll charges.
MASTER STREET ADDRESS GUIDE (MSAG) - A perpetual database defining the geographic area of an E9-1-1 service, such as by alphabetical list of the street names, high-low house number ranges, community names, PSAP identification codes, and Emergency Service Numbers (ESNs).
MEASURED RATE SERVICE – A basic local exchange service that depends on measurement of actual usage to compute the local usage charges which apply for outgoing calls completed on a local basis.
MESSAGE –A completed customer telephone call.
MESSAGE RATE SERVICE – A basic local exchange service that charges for each outgoing completed local call in excess of a specified allowance of those calls during a billing period.
MESSAGE TOLL SERVICE (MTS) – Telecommunications service between exchanges for which a toll rate is charged.
MILEAGE CHARGES – In addition to the basic exchange access line charge, mileage charges are a recurring charge based on distance measurements.
MINIMUM CONTRACT PERIOD – The minimum length of time for which a customer is obliged to pay for service, facilities and equipment, whether or not retained by the customer for such minimum length of time.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 05-23-2019 PREFACE 1st Revised Page 11
DEFINITIONS
NETWORK CONTROL SIGNALING – Denotes the transmission of signals into the telephone network which performs functions such as supervision (control, status and charge signals), address signaling (dialing), calling and called number identification, audible tone signals (call progress signals indicating re- order or busy conditions, alerting, coin denominations, coin collect and coin return tones) to control the operation of switching machines in the telephone system.
NETWORK INTERFACE DEVICE (NID) – The points of common termination of Company-provided and customer-provided facilities.
NON-CONTIGUOUS EXCHANGES – Exchanges that do not share a common boundary.
NON-LISTED TELEPHONE NUMBER SERVICE – An arrangement whereby a customer's listing is omitted from the telephone directory but available from directory assistance service.
NON-PUBLISHED TELEPHONE NUMBER SERVICE – An arrangement whereby a customer's listing is not available from the telephone directory or from directory assistance service.
OFF-PREMISES LINES AND EXTENSIONS – Off-premises lines are additional appearances of a one- party access line at a location other than the premises where the primary access line is located. Off- premises extensions are additional appearances of a private branch exchange or key station line, or an additional appearance of a one-party access line or station at a location other than the premises where the primary station line or access line is located.
ONE-PARTY SERVICE (1-PTY) – See “Individual Line”
PAYPHONE SERVICES – Payphone services provide telephone service to customer-leased or owned payphones with or without coin collecting devices.
PERMANENT DISCONNECT – A service is permanently disconnected when the customer's service has been totally discontinued.
PREMISES – In multiple occupancy buildings a customer's premises are restricted to the portion of building owned or leased by the customer. In single occupancy buildings or where more than one building is occupied by one firm or individual, the customer's premises includes the buildings occupied by the customer which are within 200 feet of the primary station and not separated by a main thoroughfare or property occupied by others.
PRIVATE LINE SERVICE – A point-to-point or point-to-multi-point service dedicated to the exclusive use of an end user for the transmission of any telecommunications service.
PUBLIC SAFETY ANSWERING POINT (PSAP) - An answering location for 911 calls originating in a given area. PSAPs are designated as primary or secondary, which refers to the order in which calls are directed for answering. Primary PSAPs receive calls directly from the public; secondary PSAPs receive calls only on a transfer or relay basis from the primary PSAP. Secondary PSAPs generally serve as centralized answering locations for a particular type of emergency call. PSAPs operate under the direction of the Governing Body and are responsible to direct the disposition of 911 calls.
CO 19-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 08-31-2017 PREFACE 1st Revised Page 12
DEFINITIONS
RATE CENTER – The geographic location in an exchange which is established at the point from which distance is measured for the computation of message toll rates and interexchange mileage rates.
REGISTERED TERMINAL EQUIPMENT – Denotes terminal equipment, multiline terminating systems and protective circuitry which comply with and have been approved within the registration provisions of Part 68 of the FCC Rules and Regulations.
RESIDENCE SERVICE – A class of exchange service furnished to an individual at a residence or place of dwelling where the actual or obvious use of the service is for domestic purposes.
ROUTE MILEAGE – The distance measured along the route of the circuit between any two or more given points on that circuit.
SCREENING AND BLOCKING – Where available, these features provide operator call screening and/or central office call blocking to and from payphone services.
SELECTIVE ROUTING (SR): Routing of a 911 calls to a designated PSAP based upon the location stored in the ALI record.
SERVICE POINT – (See Demarcation Point.)
SPECIAL DESIGN SERVICE – See “Design Service.” (N)
SPECULATIVE PROJECT – An undertaking of a speculative nature which, in the opinion of the Company, appears to involve risk, failure and subsequent loss of revenue to the Company.
SUBSCRIBER – (See Customer.)
TARIFF – The entire body of rates, tolls, rentals, charges, classifications, maps, rules and regulations adopted and filed with the Commission by the Company.
TELECOMMUNICATIONS SERVICE – The electronic or optical transmission of information between separate points by prearranged means.
TELECOMMUNICATIONS SERVICE PRIORITY (TSP) – Denotes the regulatory, administrative, and operational system developed by the Federal Government to ensure priority provisioning and/or restoration of National Security Emergency Preparedness (NSEP) telecommunications. The Federal Communications Commission (FCC) defines NSEP telecommunications services as those services which are used to maintain a state of readiness or to respond to and manage any event or crisis, which causes or could cause harm to the population, damage to or loss of property, or degrades or threatens the NSEP posture of the United States.
TEMPORARY DISCONNECT – The suspension of telephone service at the request of the customer or on the initiative of the Company without permanent disconnect of service. Written notice of suspension of service is required if done at the initiative of the Company.
CO 17-04
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 PREFACE Original Page 13
DEFINITIONS
TEMPORARY SERVICE – Local service definitely known to be required for a short period, such as service provided for contractors for use during construction of a building, sales campaigns, athletic contests, conventions, fairs, circuses, and other enterprises of like limited duration.
TERMINATION CHARGE – The charge applicable when an agreement for service is terminated by the customer before the expiration of the minimum agreement period.
TOLL MESSAGE – A completed call between two exchange stations located in different local service areas for which charges are made on a per unit basis.
TOLL RATE – The rate prescribed for toll messages which may be based upon the duration of the message, time of day, number of calls and distance between exchanges. (May be intrastate or interstate.)
TOLL RESTRICTION – Toll restriction presents access to the toll network and to 900 type service.
TOLL SERVICE – The furnishing of telecommunications service between stations of different customers in different exchanges or, where available, extended service areas. This service is provided by either intraLATA or interLATA carriers and is also referred to as message telecommunications service (MTS), message toll or interexchange telecommunications service.
TOUCH-CALL CALLING SERVICE – Where central office facilities are available, a type of high-speed address signaling (dialing) in which buttons in a bank of twelve can be depressed to give one of a group of audio tone pairs for signaling directly over the circuit.
TRADE NAME – The name or style under which a concern conducts its business and by which it is generally known to the public.
TRIBAL LINK UP – Tribal Link Up is a federal program designed to provide a discount on connection charges for qualified residents living on federally recognized Tribal Lands. Tribal Lands include any federally recognized Indian tribe’s reservation, pueblo, or colony.
TRUNK – An exchange access line between a customer-provided Private Branch Exchange and a Company central office.
TYPE OF SERVICE – Refers to business and residence local exchange access service, pay telephone service or any other service provided by the Company.
VACATION NUMBER RESERVATION – The reservation of telephone numbers for customers for a limited period of time.
WIRE CENTER – The building which houses the local switching equipment (central offices) from which exchange and private line services are furnished and where cable facilities are terminated which furnish telephone service within a designated wire center serving area.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 10-01-2019 Section 1 2nd Revised Page 1
BASIC LOCAL EXCHANGE SERVICE
1.1 COLORADO UNIVERSAL SERVICE CHARGE
In 1995, the Colorado Legislature authorized the Colorado High Cost Fund to ensure that all customers in Colorado have access to affordable basic telephone service in a competitive market. The Company contributes to the Colorado High Cost Support Mechanism as required under 4 Code of Colorado Regulations 723-2-2840. A monthly surcharge of 2.6% for the High Cost Support Mechanism will appear as a line item on all monthly bills. The Colorado Universal Service Charge may be changed on a quarterly basis.
1.2 TELECOMMUNICATIONS RELAY SERVICE (TRS) (T)
The Company contributes to the Colorado Telecommunications Relay Services for Telephone (C) Users with Disabilities Program (TRS) as required under 4 Code of Regulations 723-2-2820. A surcharge for TRS will appear as a line item on all monthly bills and is assessed on each line, as (C) follows: (T) Monthly Charge per Access Line $0.06 (I)
1.3 RATE GROUPS
Rates for certain services as provided in this Local Terms of Service may vary by groups of exchanges. In those cases where rates vary, they are applied by rate group as follows:
Akron Antonito Branson Bristol Granada
Burlington Campo Center Cheraw Cheyenne Wells Collbran Creede Dolores Fowler Gardner Holly Ignacio La Jara La Junta Lake George Lamar (Wiley)
Group 1 Las Animas La Veta Manassa Manzanola Maybell Mesa Norwood Ordway Otis Rangely (Dinosaur) Red Feather Lakes Rocky Ford Saguache San Luis Springfield Stratton
Two Buttes Walden Walsh Westcliffe Weston Wray Yuma Eagle Edwards Dove Creek Gypsum
Group 2 Howard (includes Lake City McCoy Pike Trails Cotopaxi)
Group 3 Marvel Pagosa West
Group 4 Allison Pagosa Springs
(D)
CO 19-10 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 09-01-2021 Section 1 1st Revised Page 2
BASIC LOCAL EXCHANGE SERVICE
1.4 MEASURED RATE SERVICE (1) (C)
A. Description
Measured rate service is an exchange service for which a regular monthly charge is billed to the customer for access to the local and toll network. In addition to the monthly charge, local usage charges will apply for outgoing calls completed on a local basis.
Measured rate service requires special CO equipment and is furnished only in exchanges where facilities are available.
Measured rate service is available for residential and business customers on an individual line basis only. Measured rate service will not be provided on Foreign Exchange Service.
The monthly rates for this service do not contemplate the provision of monthly billing detail. When billing detail is furnished, it must be arranged for in advance. A per call charge will be assessed per the rates in this section.
Local operator handled surcharges from Section 22 apply.
B. Timing of Local Messages
Chargeable time begins when connection is established between the calling station and the called station and ends when the calling station hangs up, thereby releasing the network connection. If the called station hangs up, but the calling station does not, chargeable time ends when the network connection is released by automatic timing equipment in the telephone network.
C. Usage Charges
Measured rate service usage charges are applicable to local messages completed on a dial station-to-station basis. The initial period rate is the rate in effect at the time the connection is established. The rate for each additional period is the rate in effect at the beginning of each additional period.
Measured rate service usage charges accumulate on a monthly basis commencing on the billing date. (M)
(M) (1) Measured Rate Services are grandfathered for residence and business Individual Lines. (N) Availability is limited to lines currently in service at existing locations for existing residence and business Individual Line customers. (N)
(M) Material previously appearing on this page was moved to Page 3.
CO2021-13
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 09-01-2021 Section 1 1st Revised Page 3
BASIC LOCAL EXCHANGE SERVICE
1.4 MEASURED RATE SERVICE (1) (C)
D. Usage Components (M)
1. Initial and Additional Periods
a. Initial period usage charges are for a connection of one minute or any fraction thereof.
b. Additional period usage charges are for each additional minute or any fraction thereof that the connection continues beyond the initial period. (M)
E. Determining Usage Charges
1. Refer to the usage charge table.
2. If the call is during the discount period as defined in the rate discount and application period table, apply the percent discount.
F. Discounts
1. The discount for the reduced rate period given in the rate discount and application period table following is expressed as a percent reduction of the sum of the initial and additional period charges calculated at the rates published in the usage charges table and is applied to message connection established during the period indicated in the rate discount and application period table.
2. The initial period discount is the discount in effect at the time the connection is established. The discount for each additional period is the discount in effect at the beginning of each additional period.
3. On Christmas Day, New Year's Day, Independence Day, Thanksgiving Day, and Labor Day and on resulting legal holidays when Christmas, New Year's or Independence Day legal holidays fall on dates other than December 25, January 1, or July 4, the holiday rate applicable is the Evening rate, unless a lower rate would normally apply.
(1) Measured Rate Services are grandfathered for residence and business Individual Lines. (N) Availability is limited to lines currently in service at existing locations for existing residence and business Individual Line customers. (N)
(M) Material appearing on this page was moved from Page 2.
CO2021-13
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 1 Original Page 4
BASIC LOCAL EXCHANGE SERVICE
1.5 MESSAGE RATE SERVICE
A. Service for which charges based upon message units are made according to a measured amount of usage.
Message rate service includes a monthly message-unit allowance in the monthly rate. Each local call is charged on a message-unit basis and an additional charge is made for units used in excess of the allowance. The message-unit allowance, if not used during one month, is not credited to the customer's account for any other month that service is provided.
B. Message rate service requires special CO equipment and is furnished only in exchanges where facilities are available.
C. Message rate residence service is available on an individual line basis only.
D. Message unit charges may be billed to the message rate service telephone number only.
E. Message Rate Service is grandfathered. No new service will be offered to business or residence customers.
1.6 FLAT RATE SERVICE
A. These services entitle customers to an unlimited number of calls within the local calling area. Rates and charges include touch-tone.
B. For 1-plus local calls, the use of toll screening features available with some telecommunications equipment or the subscription to similar services available from the Company may prevent the completion of such calls.
1.7 CENTREX CUSTOM SERVICE - Rate Group 1
A. Centrex Custom Service is a business communications service furnished only from a stored program controlled central office and is offered subject to the availability of facilities and applicable generic feature programs. Network access is provided through Network Access Registers. Rates and charges include touch-tone.
B. Provision of this service is based on the use of a required number of Network Access Registers based upon the number of main station lines, and the customer's traffic requirements. The number of simultaneous exchange and long distance message network calls to and from main station line locations and attendant positions are controlled by the number of Network Access Registers.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 1 Original Page 5
BASIC LOCAL EXCHANGE SERVICE
1.8 CENTREX - Rate Groups 2, 3, 4
A. Centrex is a digital voice system provided by the Company's electronic digital switching equipment and connected to communication lines on the customer's premises. It is designed to accommodate simple to complex multi-office systems and can be customized to meet individual customer telecommunications requirements.
B. Software features associated with Centrex are required. The rates for these features are not included in the monthly rates for Centrex Lines or COL/Trunks.
C. Centrex Features will only be offered where facilities and software capabilities exist.
D. Centrex lines may not exceed 3.5 miles from the serving wire center.
E. Centrex is available only where the customer's location is served by digital central office switching equipment and is subject to the availability of the equipment and the capacity to provide the service.
F. Centrex is offered for a minimum period of three months.
G. Terminal equipment associated with Centrex will be provided by the customer. Terminal equipment provided by the customer must be Compatible with the operating characteristics of facilities used for the provision of Centrex service.
H. The Company will provide one directory listing per Centrex Line or COL/Trunk in the regular exchange directory.
I. Access charges apply for any service terminating in a different exchange area than the one in which the dial switching equipment is located.
J. Temporary suspension (Vacation Number Reservation) of service is not offered for Centrex.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 09-01-2021 Section 1 8th Revised Page 6
BASIC LOCAL EXCHANGE SERVICE
1.9 ACCESS LINE RATES (1-PTY)
The appropriate nonrecurring charges from Section 2 apply for installations, moves and changes of services offering within this section.
A. Residence Access Lines
Monthly Rates RG1-RG4
Flat Rate One-Party Service (1-PTY) $27.50 (C) Measured Rate One-Party Service (5) 24.37
(1) Message Rate One-Party Service 24.37
B. Business Access Lines
Monthly Rates (2) RG1 RG2-4 Single Line (1-PTY)/Key Trunk - Cotopaxi, Howard, Pike Trails N/A $38.00 Flat Rate - All Other Exchanges $40.00 40.00 PBX Trunk 40.00 40.00 DID Trunk 51.79 39.31 Measured Rate One-Party Service (4) (5) 40.00 36.00 (C) Measured PABX Trunk Measured (3) 40.00 N/A Message Message Rate One-Party Service (1) 40.00 N/A
(1) Message Rate Service is only available in Rate Group 1 and is grandfathered to existing customers. See Description for Usage Charges.
(2) Hunting Rates from Section 10 apply in addition to these rates where applicable.
(3) Grandfathered service is only available in Rate Group 1. For Grandfathered Hotel-LD terminals, measured usage charges do not apply.
(4) Usage Charges found in this section apply.
(5) Effective September 1, 2021, this service is grandfathered for Individual Line Service and availability is limited to lines currently in service at existing locations for existing customers.
CO2021-13
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 1 Original Page 7
BASIC LOCAL EXCHANGE SERVICE
1.9. ACCESS LINE RATES (Cont'd)
C. Centrex Custom Service (RG1)
1. Network Access Registers
Description Monthly Rate - Two-way with hunting, each - One-Way incoming with Hunting, each $ 36.79 - One-way outgoing, each
2. Table of Rates - Centrex Custom Service Lines
Distance to Attendant Access Off Premises Main Station Line Line Extension Line Central Office Miles Min. Max. Min. Max Min Max 0-1 $ 4.50 $21.65 $10.50 $77.30 $ 3.75 $ 6.15 1-2 5.30 30.00 12.80 85.60 4.85 14.50 2-3 7.10 43.75 15.35 99.40 5.95 28.25 3-4 10.05 57.60 20.50 113.20 7.65 42.00 4-5 13.85 69.70 25.70 125.35 11.40 54.20 <5 ICB ICB ICB ICB ICB ICB
D. Centrex (RG2)
Centrex Line Monthly Rate Line 1 through Line 3, each $20.15 Each Line over 3 10.08 Centrex COL/Trunk 24.31
E. Centrex (RG3-4)
Number of Lines Rate Per Line Monthly Per Location 24 Months 36Months 48 Months 60 Months Rate 2-3 $22.74 $21.38 $18.65 $16.83 $15.92 4-6 21.83 20.52 17.90 16.15 15.28 7-10 18.42 17.31 15.10 13.63 12.89 11-20 17.06 16.03 13.99 12.62 11.94 21+ ICB ICB ICB ICB ICB
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 09-01-2021 Section 1 1st Revised Page 8
BASIC LOCAL EXCHANGE SERVICE
1.9 ACCESS LINE RATES (Cont'd)
F. Detail Billing (Measured Service) (1) (C) RG1 Charge
Detail billing, per call $0.01
G. Measured Service Local Usage Charges (1) (C) The following usage charges apply for calls placed within the local calling area for measured service. RG1 Charge
- First minute or fraction thereof, each call $0.05 - Each additional minute or fraction thereof 0.02
Rate Discount and Application Period
Time Period Discount Evening: Sun through Fri 5:00 PM to 11:00 PM 25% Weekend: Sat 8:00 AM to 11:00 PM 50% Sun 8:00 AM to 5:00 PM 50% Night: ALL DAYS 11:00 PM to 8:00 AM 50%
H. Message Service (2) (T)
Message Unit Allowance
Local messages in excess of the monthly allowance during any billing period will be billed at the specified rate for each additional local message. Messages not used in any one billing period will not be credited to the allowances for succeeding billing periods.
RG1 RG1 Message Unit Charge for Each Allowance Additional Unit
- Residence and Business 50 $0.11
(1) Effective September 1, 2021, this service is grandfathered for Individual Line Service and (N) availability is limited to lines currently in service at existing locations for existing customers. (N)
(2) Message Rate Service is not available to new customers. The service is grandfathered to existing (T) customers on the same premises for the same customer.
CO2021-13
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 1 Original Page 9
BASIC LOCAL EXCHANGE SERVICE
1.10 CONDITIONS
A. Service is provided through facilities owned and maintained by and according to the standards of the Company. The territory served is shown on exchange maps which may be found in CenturyLink Local Terms of Service: Exchange Boundary Maps for Colorado.
B. The appropriate nonrecurring charges from Section 2 apply for installation and changes of services.
C. Community of Interest Calling Plan (CICP) is established between various contiguous exchanges. The calling areas are set forth following. This service is not provided for the transmission of data.
D. Flat, measured and message rate services will not be furnished on the same premises except as follows:
Where the flat rate service is physically arranged so it cannot be used to supplement the measured or message rate service.
Where the flat, measured and message rate services have entirely different local service areas.
1.11 COMMUNITY OF INTEREST CALLING PLAN
The following toll free calling arrangements are available in conjunction with the Community of Interest Calling Plan:
Exchange Exchange Availability
Akron Brush, Fort Morgan, Hillrose, Otis, Sterling; Anton and Cope wire centers of Plains Cooperative Telephone Company; Woodrow wire center of Eastern Slope Rural Telephone Association
Antonito Alamosa, La Jara, Manassa, San Luis
Allison Pagosa Springs, Pagosa West, Bayfield, Durango, Ignacio
Branson Aguilar, Trinidad, Weston; Kim wire center of Rye Telephone Company.
Bristol-Granada Holly, Lamar; Hartman wire center of Sunflower Telephone Company.
Burlington Cheyenne Wells, Stratton; Flagler wire center of Eastern Slope Rural Telephone Association; Idalia, Kirk and Vona - Seibert wire centers of Plains Cooperative Telephone Association.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 1 Original Page 10
BASIC LOCAL EXCHANGE SERVICE
1.11 COMMUNITY OF INTEREST CALLING PLAN (Cont’d)
Exchange Exchange Availability
Campo Springfield, Two Buttes, Walsh
Center Alamosa, Del Norte, Monte Vista, Saguache; Mosca wire center of Columbine Telephone Company
Cheraw Fowler, La Junta, Las Animas, Manzanola, Ordway, Rocky Ford
Cheyenne Wells Burlington; Kit Carson wire center of Eastern Slope Rural Telephone Association; Sheridan Lake wire center of Sunflower Telephone Company
Collbran De Beque, Grand Junction, Mesa, Palisade
Creede Alamosa, Del Norte, Monte Vista
Dolores Cortez, Durango, Mancos; Rico wire center of Rico Telephone Company; Pleasant View wire center of Farmers Telephone Co., Inc.
Dove Creek Cortez, Pleasant View, Rico, Dolores
Eagle Vail, Avon, Minturn, Glenwood Springs, Gypsum, Edwards, McCoy
Edwards Vail, Avon, Minturn, Eagle, Gypsum, McCoy
Fowler Cheraw, La Junta, Manzanola, Ordway, Rocky Ford, Pueblo
Gardner La Veta, Walsenburg, Pueblo
Gypsum Vail, Avon, Minturn, Glenwood Springs, Eagle, Edwards, McCoy
Holly Bristol-Granada, Lamar; Hartman and Towner wire center of Sunflower Telephone Company
Howard Pike Trails, Salida, Canon City
Ignacio Bayfield, Durango; Allison wire center of Universal Telephone Company of Colorado
La Jara Alamosa, Antonito, Manassa, Monte Vista, San Luis
La Junta Cheraw, Fowler, Las Animas, Manzanola, Ordway, Rocky Ford; Kim wire center of Rye Telephone Company
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 1 Original Page 11
BASIC LOCAL EXCHANGE SERVICE
1.11 COMMUNITY OF INTEREST CALLING PLAN (Cont’d)
Exchange Exchange Availability
Lake City Gunnison, Arrowhead
Lake George Cripple Creek-Victor; East, Gatehouse, Green Mountain Falls, Main, Manitou Springs, Pikeview, Security and Woodland Park wire centers of Colorado Springs Exchange; Fairplay; Hartsel
Lamar Bristol-Granada, Holly, Las Animas; Eads and Haswell wire centers of Eastern Slope Rural Telephone Association; Hartman, Sheridan Lake and Towner wire centers of Sunflower Telephone Company; Two Buttes
Las Animas Cheraw, La Junta, Lamar
La Veta Gardner, Walsenburg
Manassa Alamosa, Antonito, La Jara, San Luis
Manzanola Cheraw, Fowler, La Junta, Ordway, Rocky Ford, Pueblo
Marvel Durango
Maybell Craig, Meeker, Rangely
McCoy Vail, Avon, Minturn, Eagle, Gypsum, Edwards, Glenwood Springs
Mesa Collbran, De Beque, Grand Junction, Palisade
Norwood Montrose, Ridgway, Telluride; Nucla-Naturita and Paradox wire centers of Nucla-Naturita Telephone Company
Ordway Cheraw, Fowler, La Junta, Manzanola, Pueblo, Rocky Ford
Otis Akron, Yuma, Sterling
Pagosa Springs Allison, Pagosa West, Bayfield, Durango
Pagosa West Pagosa Springs, Allison, Bayfield, Durango
Pike Trails Canon City, Cripple Creek, Fairplay, Howard
Rangely Craig, Maybell, Meeker
Red Feather Lakes Fort Collins, Walden
Rocky Ford Cheraw, Fowler, La Junta, Manzanola, Ordway
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 1 Original Page 12
BASIC LOCAL EXCHANGE SERVICE
1.11 COMMUNITY OF INTEREST CALLING PLAN (Cont’d)
Exchange Exchange Availability
Saguache Center, Del Norte, Monte Vista, Salida; Crestone wire center of Columbine Telephone Company
San Luis Alamosa, Antonito, La Jara, Manassa; Blanca wire center of Blanca Telephone Company
Springfield Campo, Two Buttes, Walsh; Kim wire center of Rye Telephone Company
Stratton Burlington; Flagler wire center of Eastern Slope Rural Telephone Association; Joes, Kirk and Vona-Seibert wire centers of Plains Cooperative Telephone Association
Two Buttes Campo, Springfield, Walsh, Lamar
Walden Fort Collins, Red Feather Lakes, Steamboat Springs
Walsh Campo, Springfield, Two Buttes
Westcliffe Canon City, Florence
Weston Aguilar, Branson, Trinidad
Wray Yuma; Eckley, Idalia, Joes, and Kirk wire centers of Plains Cooperative Telephone Company
Yuma Otis, Wray; Cope, Eckley, Joes, and Kirk wire centers of Plains Cooperative Telephone Company
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 1 Original Page 13
BASIC LOCAL EXCHANGE SERVICE
1.12 HELD ORDERS
A. If primary basic local service (the first residential line and the first business line at a residential premise and the first two lines at a business premise) is not established within 30 days from the date of the customer's application for service or by the customer's requested date (if that date is more than 30 days beyond the application date), the following provisions apply:
1. The customer will receive a waiver of any and all installation charges for each eligible basic local exchange service line; the customer's account will also be credited in an amount at least equal to the pro rata monthly local exchange charge for each day thereafter that service is not provided.
2. Additionally, the customer shall be entitled to choose either Option 1 or Option 2, following:
Option 1 - The customer may obtain an alternative service, chosen by the customer. Upon customer-provided verification of the customer's subscription to a qualifying alternative, the Company will provide reimbursement of the customer's payment of charges for the actual amount of the alternative used, up to $150 per month, until primary basic local service is provided.
Option 2 - The customer may obtain an alternative service offered by the Company, such as remote call forwarding. The Company will charge the customer the applicable rates (if applicable) for the alternative service, if such rates are less than the applicable rate for basic local exchange service. Otherwise, the customer will be charged the applicable rate for basic local exchange service.
B. All customers who are not supplied service within five days of the date of the application for service will be given a written notice stating the number assigned by the Company to the application for service, the date of application for service, and all alternatives available to the customer. This notice will be postmarked on or before the sixth business day after the date the application for service is received by the Company.
Unless basic local exchange service has been provided, the customer will be provided a second notice to be postmarked on or before the 31st calendar day after the date the application for service is received by the Company. This re-notification shall include the expected service date, the reason for the delay, the number the Company has assigned to the application for service, the date of the application for service, and the postmarked date of the first notice. This re-notification shall be mailed by certified-return-receipt mail.
The customer will be provided with written re-notification each time the expected date of service previously stated is delayed by more than ten days. This re-notification shall be mailed by certified-return-receipt mail.
Re-notification is also required when the period to provide service exceeds 150 days.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 12-02-2016 Section 1 1st Revised Page 14
BASIC LOCAL EXCHANGE SERVICE
1.13 LIFELINE ASSISTANCE PROGRAMS
A. Federal Lifeline Program
See CENTURYLINK® LOCAL TERMS OF SERVICE: LIFELINE ASSISTANCE PROGRAMS, Section A, for the purpose of administering the Federal Lifeline Program.
B. State Lifeline Program - Not Applicable
C. Tribal Lifeline Program
See CENTURYLINK® LOCAL TERMS OF SERVICE: LIFELINE ASSISTANCE PROGRAMS, Section C, for the purpose of administering the Federal Lifeline Program.
D. Tribal Link-Up Program
See CENTURYLINK® LOCAL TERMS OF SERVICE: LIFELINE ASSISTANCE PROGRAMS, Section D, for the purpose of administering the Tribal Link-Up Program.
CO 16-10 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 12-02-2016 Section 1 1st Revised Page 15
BASIC LOCAL EXCHANGE SERVICE
1.13 LIFELINE ASSISTANCE PROGRAMS (Cont’d)
THIS PAGE IS RESERVED FOR FUTURE USE
CO 16-10 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 12-02-2016 Section 1 1st Revised Page 16
BASIC LOCAL EXCHANGE SERVICE
1.13 LIFELINE ASSISTANCE PROGRAMS (Cont’d)
THIS PAGE IS RESERVED FOR FUTURE USE
CO 16-10 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 7-27-2017 Section 1 1st Revised Page 17
BASIC LOCAL EXCHANGE SERVICE
1.14. CENTURYLINK LINE VOLUME PLAN (CLVP)
A. Terms and Conditions
See LOCAL TERMS OF SERVICE: CENTURYLINK LINE VOLUME PLAN (“CLVP”) for the description, terms and conditions for CLVP. Termination liability charges and/or shortfall charges apply as specified therein, if all or a portion of the services under CLVP are terminated prior to the expiration of the initial commitment period or if Customer’s account falls below the minimum line requirements.
B. Rates
1. Flat Rate Business Service, per Individual Line, Key Line, and/or Key Trunk, per month (1)
Number of Lines Three – Five Year (Tier)/Minimum Line Two Year Term Terms Requirement 10 - 49 $25.99 (I) $23.99 50 - 499 $24.99 $22.99 500 - 999 $23.99 $21.99 1,000 - 3,000 $22.99 $20.99
2. Optional Services
CLVP Feature Package, per line/trunk, per month
Number of Lines Three – Five Year (Tier)/Minimum Line Two Year Term Terms Requirement 10 - 49 $5.00 $4.00 50 - 499 $5.00 $4.00 500 - 999 $5.00 $4.00 1,000 - 3,000 $5.00 $4.00
(1) Touch–Call Calling Service, Trunk Hunting and Extended Area Service, where applicable, are included in these rates.
CO 17-07 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 08-31-2017 Section 2 1st Revised Page 1
NONRECURRING CHARGES
2.1 CONDITIONS
A. Nonrecurring charges apply for the establishment of access line service, reconnecting service which has temporarily disconnected for non-payment and other one-time charges as specified in this section.
B. Charges set forth in this section are based upon work being performed during regularly scheduled work hours of the Company's employees. Work performed with overtime labor costs will be performed at direct cost to the customer.
C. Nonrecurring charges apply as set forth following:
1. Service Order - Applicable to work performed in receiving, recording and processing the information necessary to execute a customer's request for the initial establishment of telephone service. It is also applicable for customer requests for additions or other regulated modifications of existing service. This charge applies in addition to any other relevant charges unless otherwise specified.
2. Central Office Line Connection - Applicable for work done in the Central Office equipment necessary to provide an exchange access line or make changes to the existing exchange access line.
3. Facilities and Network Interface Device - Applicable for work done in connecting outside plant facilities from the central office up to and including the Network Interface Device located on the customer's premises.
4. Billing Rearrangement and Number Release - Applicable for billing changes made at the customer’s request, such as establishing of separate billing accounts, changing billed items from one account to another, or splitting the billing between an outgoing and an incoming customer when the outgoing customer relinquishes all interest and responsibility in the telephone number, or establishing special billing numbers.
5. Supersedure - applicable to the transfer of service, including the telephone number, from one customer to another with the consent of the relinquishing customer and with the agreement of the new customer to assume the responsibility for all charges outstanding. This arrangement requires continuous billing.
6. IntraLATA Toll Presubscription Change Charge - Applicable when end users elect to (M) change their IntraLATA Primary Interexchange carrier (IPIC). The charge does not apply to the initial selection during the four month period following the applicable end office conversion to intraLATA equal access, or for one additional change during the four month period following conversion of the office to equal access; it does not apply to the initial selection at the time an order is placed for new service. New users who do not select an IPIC must dial an access code to route their intraLATA toll calls until they make a selection. (M)
(M) Material previously appeared on Original Page 2 of this section.
CO 17-04
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 08-31-2017 Section 2 1st Revised Page 2
NONRECURRING CHARGES
2.1 CONDITIONS
C. Nonrecurring charges apply as set forth following: (Cont’d)
7. If an end user or their agent elects to change both their intraLATA and interLATA toll carrier at the same time, the intraLATA Toll Presubscription Change Charge does not apply. Only the Interstate Presubscription Change Charge will apply.
8. Service Date Change Charge – Applicable when customer requests a change of (N) service date on a pending order for a Private Line service or Design Service prior to the scheduled service date.
9. Cancellation of Order Charge – Applicable when customer or the Company cancels an order for installation of a Private Line or Design Service for which the Company has already begun installation or incurred preparatory costs.
10. Expedited Order Charge – Applicable when a customer requests a service date for a Private Line Service or Design Service that is earlier than the standard interval date for the service ordered. (N)
D. Nonrecurring Service Charges do not apply:
1. To Company-initiated work,
2. to complete disconnection of service requested by the customer,
3. to work performed at the prior location when service is requested by the customer to be established at another location,
4. to changes in bill-mailing address,
5. to cancellation of service orders, on which the Company has incurred no expense, and
E. The Insufficient Fund Charge applies when a customer's check is returned due to insufficient funds or because the customer's account has been closed.
F. The Copy of Bill charge applies when customers request printed additional copies of their bill. A copy of the most recent month’s bill will be furnished at no charge. A nonrecurring charge applies for each copy furnished of other than the most recent bill.
G. For active duty members of the United States military and their dependents with valid military ID cards, all service charges typically applicable to central office reconnects will be waived when establishing local exchange access line service or transferring existing local exchange access line service from one location to another. Central office reconnects are defined as customer requests for service that do not require any physical work beyond the Company’s central office.
CO 17-04
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 08-31-2017 Section 2 Original Page 2.1
NONRECURRING CHARGES
2.1 CONDITIONS
H. SERVICE DATE CHANGE CHARGE
The customer may request a change of service date on a pending Private Line Service or Design Service order prior to the service date. A change of service date is a change of the scheduled service date by the customer to either an earlier date or a later date which does not exceed 60 calendar days from the original service date.
If the Company determines that the customer's request can be accommodated without delaying the service dates for orders of other customers, the service date will be changed and appropriate service charges will apply.
If the service date is changed to an earlier date, the customer will be notified by the Company that Expedited Order Charges may apply as set forth in J. following. Such charges will apply in addition to service charges that apply for a change order.
If the requested service date exceeds 60 calendar days following the original service date, and the Company determines that the customer's request can be accommodated, the Company will cancel the original order and apply Cancellation Charges set forth in I. following, and a new order with a new service date will be issued. In this instance, no service charge will apply for the service date change; however, normally applicable service ordering charges will apply to the new order. Failure by the Customer to notify the Company prior to the latest agreed upon service date to request a different service date may result in the application of a premises visit charge.
If a customer is unable to accept service within 30 days after the latest agreed upon service date, the order will either be cancelled or billing will commence as specified in I.1. following.
I. CANCELLATION OF ORDER CHARGE
1. A customer may cancel an order for the installation of a Private Line service or Design Service at any time prior to notification by the Company that service is available for the customer’s use. The cancellation date is the date the Company receives written or verbal notice from the customer that the order is to be canceled. Verbal notice to the Company must be followed by written confirmation within 10 days. If a customer is unable to accept service within 30 calendar days of the latest agreed upon service date and the order has not been cancelled by the customer, the following will apply:
- The order will be cancelled and applicable cancellation charges will apply, if the service has not been fully provisioned, or
- The order will be completed and billing will commence once the service has been fully provisioned.
A service is fully provisioned when all physical CenturyLink work has been completed (i.e. design, installation, and testing), and service is immediately available for use upon customer acceptance or activation.
CO 17-04
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 08-31-2017 Section 2 Original Page 2.2
NONRECURRING CHARGES
2.1 CONDITIONS
I. CANCELLATION OF ORDER CHARGE (CONT’D)
2. When a customer cancels an order for the installation of a Private Line service or Design Service, the applicable Cancellation Charge is calculated as described in Section 4.3.B.1.b., unless specified otherwise elsewhere in this Local Terms of Service for a specific service.
J. EXPEDITED ORDER CHARGE
An Expedited Order Charge applies when a customer requests a service date for a Private Line service or Design Service that is earlier than the standard interval. If the Company agrees to provide the service on an expedited basis, an expedited order charge may apply to recover the difference in the estimated cost of construction on an expedited basis and construction without expediting, unless set forth elsewhere for a specific service.
CO 17-04
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 08-01-2020 Section 2 4th Revised Page 3
NONRECURRING CHARGES
2.2 RATES
Residential Business
Service Order $11.00 $20.00
Central Office Line Connection 11.00 20.00
Facilities and Network Interface Device 25.00 35.00
Billing Rearrangement and Number Release 15.00 20.00
Supersedure 10.00 10.00
Insufficient Funds, each check returned 25.00 25.00
Copy of Bill 5.00 (I) 7.00
Ground Start arrangement for PABX Trunk, per Trunk N/A 50.00
IntraLATA Toll Presubscription Change Charge 3.00 3.00 per Telephone Exchange Line or Trunk
CO2020-02 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 3 Original Page 1
OFF-PREMISES EXTENSIONS
3.1 CONDITIONS
A. Off-Premises Extension Service provides calling capability at locations apart from the primary service. These extensions may be in different buildings on the same continuous property or on non-continuous property.
B. All terminal equipment associated with an off-premises location must be provided and maintained by the customer.
C. The customer is responsible for the maintenance and repair of any customer-owned wiring. No recurring monthly charge applies in this instance.
D. The Company reserves the right to remove extension service locations that interfere with the satisfactory operation of a primary exchange access line, and also to restrict the number of off-premises stations in use with any access line.
E. Off-premises extension service associated with the same class of service may be located on the premises of another customer, provided that the other customer has his own separate service at the same location.
F. Residence access line service will not be extended to any business premises unless the residence service is reclassified to business service.
G. Continuous property extensions are defined as those where the drop to the additional access point comes directly from the premises of the primary access line termination and does not come out of the distribution cable at a different terminal.
3.2. RATES Installation Monthly Charges Rate
Off-Premises Extensions on continuous property Actual Cost None
In different buildings on non- continuous property, per 2-wire loop Section 2 - First 3 miles from serving wire center $25.00 - Each ¼ mile over 3 miles 3.00
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 4 Original Page 1
TERMS AND CONDITIONS
4.1 APPLICATION
A. This Local Terms of Service contains terms, conditions and charges applicable to intrastate exchange and network services furnished by CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink (hereinafter referred to as “CenturyLink” or “Company”). The services offered herein by CenturyLink are subject to the terms and conditions of this Local Terms of Service.
B. Rates, charges, terms and conditions stated herein apply uniformly to all exchanges unless otherwise specified.
Basic Exchange Access Service and other offerings which are not universal to all exchanges are noted as such and they shall apply only to the exchange where applicable.
C. Telecommunications service governed by this Local Terms of Service is provided in the following exchanges:
Akron, Allison, Antonito, Branson, Bristol Granada, Burlington, Campo, Center, Cheraw, Cheyenne Wells, Collbran, Creede, Dolores, Dove Creek, Eagle, Edwards, Fowler, Gardner, Gypsum, Holly, Howard (including Cotopaxi), Ignacio, La Jara, La Junta, Lake City, Lake George, Lamar (Wiley), Las Animas, La Veta, Manassa, Manzanola, Marvel, Maybell, McCoy, Mesa, Norwood, Ordway, Otis, Pagosa Springs, Pagosa West, Pike Trails, Rangely (Dinosaur), Red Feather Lakes, Rocky Ford, Saguache, San Luis, Springfield, Stratton, Two Buttes, Walden, Walsh, Westcliffe, Weston, Wray, and Yuma.
D. The Company does not transmit messages, but offers the use of its facilities, where available, for communication between parties subject to the terms and conditions specified in this Local Terms of Service.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 09-01-2021 Section 4 1st Revised Page 2
TERMS AND CONDITIONS
4.2 DESCRIPTION OF SERVICE
A. General
1. Exchange service is available through facilities owned and maintained according to the standards of the Company, and in multi-office exchanges, is operated from the central office designated by the Company.
2. Each individual access line will be terminated on an appropriate interface device.
3. Except as stated in the provisions for Payphone Services, telephone service is provided for the use of the customers, their family, employees or business associates, or persons residing in their household.
4. The resale of any service provided by the Company is not permitted except as provided elsewhere in this Local Terms of Service or as specifically authorized.
5. Any special structural work required for supporting telephone equipment or telephone wiring on the customer's premises shall be provided at the expense of the customer.
B. Service
The following services are furnished at the applicable rates where the main access line(s) are terminated.
1. Class of Service
- Business Service - Residence Service - Payphone Service
2. Type of Service
- Flat Rate Service (C) - Measured (1) (C) - Message (1)
3. Grade of Service
- Individual Line (One-Party Service) - Private Branch Exchange Service - Key System Service
[1] Measured Rate and Message Rate Services are grandfathered for residence and business (N) Individual Lines. Availability is limited to lines currently in service at existing locations for existing residence and business Individual Line customers. (N)
CO2021-13
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 4 Original Page 3
TERMS AND CONDITIONS
4.2 DESCRIPTION OF SERVICE (Cont’d)
C. Application of Rates
The applicability of business and residence rates is governed by the actual or obvious use made of the service. The applicant’s intended use of the service will be ascertained from the applicant at the time of the application for service.
1. Business rates apply at the following locations:
a. In offices, stores, factories, and all other places of a strictly business nature;
b. In boarding and rooming houses, colleges, clubs, libraries, lodges, hospitals, public, private and parochial schools, offices, lobbies and halls of hotels, apartment buildings, churches, and other similar institutions.
c. At any location when the listing of "office" is provided, or when any title indicating a trade or profession is listed (except as may be modified under the directory listing rules and regulations and conditions governing directory listing service).
d. At residence locations with an off premises business extension or when the customer has no regular business telephone service and the use of the service by the customer, members of the household, or guests, is more of a business than residence nature as might be indicated by advertising through newspapers, handbills, billboards, circulars, business cards, or otherwise.
e. In general, at any place where the substantial use of the service is occupational rather than domestic.
2. Residence rates apply for service
a. In private residences; in residential apartments of hotels and apartment houses; and when all stations are in locations which are a part of a domestic establishment.
b. In general, at any place where the substantial use of the service is domestic.
3. If it is found that a customer is using residence service for business purposes, the Company will thereafter require the subscriber to take business service, except in cases where the customer thereafter agrees to use the service for social or domestic purposes only. The Company will discontinue service of any above noted customer refusing business service. Seven days' written notice will be given to the customer before service will be denied in accordance with the above provision.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 4 Original Page 4
TERMS AND CONDITIONS
4.3 APPLICATION FOR SERVICE
A. General
1. Prior to the establishment of service, the Company may require an applicant to:
a. Sign an application form furnished by the Company.
b. Make an advance payment of any service connection line extension and/or installation charges; and the charge for service for the period for which bills are regularly rendered.
c. Post a deposit in accordance with the Credit and Deposits section.
d. Federal, State or Municipal governmental agencies may not be required to make advance payments or post deposits.
2. The furnishing of service by the Company and acceptance thereof by the customer shall be deemed to constitute an agreement between the Company and the customer for the payment of the rates and charges under the applicable Local Terms of Service sections in effect.
3. The Company will accept oral or written application from a customer for additions to, or changes in, the existing service.
4. An application is merely a request for service and does not in itself bind the Company to serve except under reasonable conditions, nor does it bind the applicant to take service.
5. The residence service of a customer may be transferred to an applicant when both are members of the same household and the business service of a customer may be transferred to an applicant subject to applicable rates, charges, regulations and the provision that there be no lapse in the rendition of service. In addition, for an explanation of the term customer and for regulations relating to initial contract periods and to telephone numbers, refer to the appropriate sections of this Local Terms of Service.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 08-31-2017 Section 4 1st Revised Page 5
TERMS AND CONDITIONS
4.3 APPLICATION FOR SERVICE (Cont’d)
B. An application for service cancelled by the applicant or the Company prior to the establishment of the service applied for is subject to the following conditions:
1. Cancelled by Applicant
a. If cancellation is requested prior to the start of installation, the application will be cancelled by the Company and no charge applies except as may be specifically covered by written contract as provided for in this Local Terms of Service.
b. If cancellation is requested subsequent to the time installation has been started, the application will be cancelled by the Company, and the Company may collect the lesser of the following charges:
(1) A charge equal to the estimated costs incurred in such installation less estimated net salvage.
(2) The basic termination charge, installation charge, nonrecurring service connection charge, as appropriate.
NOTE: Installation is considered to have been started when the Company incurs any expense in connection there-with or in preparation therefore which would not otherwise have been incurred, provided:
(a) The customer has advised the Company to proceed with the installation, and
(b) The Company has accepted the order.
Refer to Section 2.1.I “Cancellation of Order Charge” for additional terms (N) and conditions applicable for the cancellation of an order for Private Line and Design Services. (N)
2. Cancelled by the Company
a. If the applicant refuses to comply with the Company's Rules and Regulations prior to the establishment of service, the Company may cancel the application, in which event any amount collected from the applicant will be refunded.
b. The Company may cancel the application for service if it is determined that the service is not to be used within a reasonable period after installation.
C. If cancellation is requested after completion of an installation, it will be treated as a discontinuance of service and the minimum requirements of the rate will be applicable.
CO 17-04
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 4 Original Page 6
TERMS AND CONDITIONS
4.4 CREDIT AND DEPOSITS
A. Establishment and Re-Establishment of Credit
1. General
a. A deposit may be required for customers who are known credit risks. In these instances, the Company may require establishment of credit based upon paragraphs A.2, A.3 and B, following.
b. Each application for service may be required to establish credit before service is provided. When the applicant's credit is satisfactory to the Company, no guarantee deposit will be required. If an applicant's credit is not satisfactory an advance payment and guarantee deposit will be required as stated in B. following.
2. Establishment of Credit - New Applicants
a. Applicants for service who have had no previous account with the Company may establish credit by supplying credit references acceptable to the Company. When the credit references are acceptable, no guarantee deposit will be required.
b. Applicants who are unable to furnish acceptable credit references may be required to make an advance payment and/or guarantee deposit.
3. Re-Establishment of Credit
a. An applicant for telephone service, who has been a customer of the Company and whose service has been discontinued for failure to pay a bill for service, may be required, before service is restored, to re-establish his credit by making a guarantee deposit.
b. A customer for telephone service, who fails to pay his bill for service, may be required to pay said bill and to re-establish his credit by making a guarantee deposit.
c. The Company may require an existing customer to make a deposit or increase a deposit if increased usage warrants such action or if the customer's payment record is unsatisfactory.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 01-01-2019 Section 4 1st Revised Page 7
TERMS AND CONDITIONS
4.4 CREDIT AND DEPOSITS (Cont’d)
B. Advance Payment and Guarantee Deposits
1. Advance Payments
Applicants for service who have no account with the Company or whose financial responsibility is not a matter of general knowledge, may be required to make an advance payment in addition to or in lieu of a deposit at the time of application equal to the service connection or installation charges, or both, and the initial period charges for the service provided. The amount of the advance payment is credited to the customer's account as applying to any indebtedness under the Local Terms of Service.
2. Deposits
a. The Company may, in order to safeguard its interests, require an applicant or a customer to make a suitable deposit to be held by the Company as a guarantee of the payment of charges. The fact that a deposit has been made in no way relieves the applicant or customer from complying with the Company's regulations for the prompt payment of bills on presentation. The maximum deposit for new service shall not exceed an amount estimated to equal charges for two months' exchange service and for two months' toll service. Deposits for existing customers shall not exceed the bill for two months' exchange service plus the highest actual toll charges for two consecutive months within the last twelve month period.
b. A customer's deposit will be refunded after twelve months of prompt payment or sooner at the discretion of the Company. If any service is terminated, the amount of the deposit is credited to the customer's account and any credit balance which may remain is refunded.
c. Where the customer's business is of a hazardous or temporary nature, the Company may adjust the deposit requirement and bill the customer on other than a monthly basis with a corresponding adjustment of the deposit requirements.
d. The deposit will bear simple interest at the rate established annually by the (C) Public Utilities Commission of the State of Colorado, pursuant to Rule 2- 2302(f)(i) of the Rules Regulating Telecommunications Services and Providers of Telecommunications Services, payable on the actual amount on deposit with the Company. (C)
(D) (D)
(D)
CO 19-02 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 4 Original Page 8
TERMS AND CONDITIONS
4.5 RENDITION AND PAYMENT OF BILLS
A customer is responsible for the payment of all exchange, toll, and other charges applicable to the customer's service, including local, state and federal taxes made in accordance with the rates terms and conditions contained within this Local Terms of Service.
A. Bills
Regular monthly bills are issued in accordance with Colorado Public Utility Commission Rules. Bills may contain a notation regarding payment of the bills. For billing purposes each month is presumed to have 30 days.
B. Rendition of Bills
1. The due dates shown on the bill must be at least 15 days after the date of the bill issuance or five days after the date of mailing whichever is later. A bill is past due if not paid within 30 days of the due date.
2. Local Exchange Service, service connections, deposits, line extensions, and other advance payments are payable in advance.
3. Closing bills, bills rendered to persons discontinuing exchange service and bills for miscellaneous services are payable upon presentation.
4. Message toll service bills will be rendered monthly in arrears, except at the option of the Company, they may be rendered daily, weekly or any other period in arrears.
The bill will be considered as rendered when printed, addressed to the addresses at which service is or was last being rendered, or to another mailing address as specified by the customer.
C. Minimum Contract Period
1. Except as specified elsewhere in this Local Terms of Service, the minimum contract period for exchange access service is one month from the date service or additions to service are established. The minimum charge is the established rate for one month.
2. Special contractual arrangements for special facilities or special assemblies of equipment not otherwise provided for in this Local Terms of Service are developed as required.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 08-14-2020 Section 4 1st Revised Page 9
TERMS AND CONDITIONS
4.5 RENDITION AND PAYMENT OF BILLS (Cont’d)
D. Payment of Bills
1. Payment of bills for telephone service shall be made by mail or to a duly authorized collector of the Company. All charges are payable in lawful money of the United States only.
2. Closing bills, special bills, bills rendered on the vacation of premises or bills rendered to persons discontinuing exchange service are payable upon presentation.
3. Service connection charges for re-establishment of service are payable before service is restored.
4. Customers who are unable to pay in full the amounts due for toll and local service may designate that partial payment may be applied toward particular services.
E. Rates – Temporary Suspension of Service for Nonpayment
Service temporarily disconnected for nonpayment will be charged in accordance with the regular rates for a period of seven working days subsequent to the date of temporary disconnection.
F. Prorating of Bills
Bills for telephone service are normally rendered on a monthly basis. Bills rendered (C) for establishment of services and final bills rendered for discontinuation of business services will be prorated on the basis of a thirty (30) day billing period. Final bills rendered after customer-requested discontinuance of residential service will not be pro-rated and service will remain available to the customer until the first day of the customer’s next billing cycle. (C)
G. Returned Check Charge (Insufficient Funds)
A nonrecurring charge will be billed to any customer whose check is returned to the Company by a bank because that customer's account is closed or does not have sufficient funds to cover such check. Should the Company, after having notified a customer of its intent to discontinue service for non-payment, may disconnect service in accordance with the provisions under the Commission's rules. The Company may require payment of the account to be made in cash before service is restored.
H. Toll Charges
Toll charges are considered binding unless objection is received within 60 days after presentation.
CO2020-07
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 07-01-2018 Section 4 1st Revised Page 10
TERMS AND CONDITIONS
4.5 RENDITION AND PAYMENT OF BILLS (Cont’d)
I. Disputed Bills
1. In the event of a dispute involving a customer's bill, the customer's service shall not be disconnected for non-payment of that portion of the bill under dispute pending an investigation by the Company. If the Company determines, following such an investigation, that the service has been provided the customer pursuant to the Company's tariffs and/or local terms of service, and the Company has provided the customer with available substantiating information and the dispute remains unresolved, the Company may then disconnect the service. Upon the Colorado Public Utilities Commission's request, telephone service will not be suspended or disconnected because of an amount involved in a complaint which is before the Commission.
2. The Company will not attempt to collect by threat of disconnection or refusal of service for any of the following reasons:
a. Failure to pay for advertising charges or bills not based on filed rates and charges; and
b. Failure to pay increased charges applicable to a past period which results from the correction of a misapplication of rates.
J. SPECIAL TAXES, FEES, CHARGES (T)
1. Rates contained in this Local Terms of Service do not include any municipal (C) license, or franchise, costs of furnishing service without charge, or similar taxes or impositions on the Company.
2. The amount paid by the Company to a municipality as a cost of doing business within that municipality under a franchise or pursuant to a license may be added to the bill for service to the Company's customers within such municipality; but no employer and employee occupation tax imposed by a municipality for the privilege of employment within the municipality shall be so surcharged.
3. Insofar as practicable, any sales, use, privilege, excise, or franchise tax, costs of furnishing service without charge or similar taxes or impositions now or hereafter levied by the Federal, State, or Local government or any political subdivision or taxing authority thereof may be billed by the Company to its customers on a pro rata basis in the areas wherein such taxes, impositions or other charges shall be levied against the Company. (C) (M)
(M) (M) Material moved to Section 4, Page 11.
CO 18-04 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 09-01-2020 Section 4 4th Revised Page 11
TERMS AND CONDITIONS
4.5 RENDITION AND PAYMENT OF BILLS (Cont’d)
K. Back Billing
The Company may render a back bill to a customer for any previously unbilled local service, but may only include charges up to and including three months immediately preceding the date of billing.
L. Partial Payment
In the event that payment from a customer is less than the total amount of all charges owing to the Company and the customer does not specifically designate the manner in which he wishes to apply said payment, then the Company may apply all or any part of the payments received to such accounts or indebtedness in any manner the Company desires.
M. LATE PAYMENT CHARGES
1. A late payment charge in the amount of $13.00 or 5% of the unpaid balance, whichever (I) is greater, applies to all billed balances for residence and business accounts that are not paid prior to the next billing date.
2. Collection procedures, temporary disconnection of service, and the requirements for deposit are unaffected by the application of a late charge. The late payment charge does not extend the time for payment or otherwise enlarge or change the rights of a customer. Notice of intention to pay late will not avoid this charge.
N. CONVENIENCE FEE
A Convenience Fee will apply to residential and business customers for one-time payments made with the assistance of a live customer representative. Payments for a deposit or advance payment to establish new service are excluded from the Convenience Fee. This charge does not apply to customers who are enrolled in automatic payment plans, who pay their bill by mail, who use the automatic voice response unit, who use their financial institution’s bill payment service, or who pay their bills online at the Company’s website. The Company may utilize a third party vendor for the acceptance and processing of any type of one-time payments, in which instance a fee, as determined and assessed by the vendor, will apply in lieu of the charges specified herein.
Nonrecurring Charge Convenience Fee, per occasion, utilizing a live customer representative $4.00
CO2020-08
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 08-14-2020 Section 4 1st Revised Page 12
TERMS AND CONDITIONS
4.6 DISCONTINUANCE AND RESTORAL OF SERVICE
A. Customer Request for Discontinuance
1. A customer may have his telephone service discontinued by giving notice not less than two days prior to the effective discontinuance date. The Company will hold the customer responsible for payment of all charges for service until the specified discontinuance date.
2. The Company will hold a customer responsible for all service until the date it is discovered that the customer vacates the premises without notice. (N) 3. When business service is terminated at the customer’s request after the minimum service period or initial contract period has been met, service will be discontinued immediately, and a final bill will be issued in accordance with Section 4.5.F.
Residential customers may request termination of residence service at any time, and service will be discontinued on the last day of the customer’s billing cycle (N) after the minimum service period has been met. Final charges will be rendered in accordance with Section 4.5.F.
B. Company-Initiated Discontinuance
1. Discontinuance With Notice
a. General
The Company may suspend or discontinue service without suspension or, following suspension of service, sever the connection and remove any of its equipment from the customer's premises in the exchange after prior written notice.
b. Reasons For Disconnection
(1) A written notice of at least fifteen days (measured from the date of mailing) will be given advising the customer of the amount due and the date by which the same must be paid. If the customer fails to pay or make suitable arrangements for payment by the said due date, the Company may suspend the service or discontinue the service and remove any or all of its equipment from the customer's premises.
(a) An Insufficient Funds (NSF) check is considered evidence of non- payment.
(b) Residential service may, at the option of the Company, be disconnected because of non-payment of bills for other classes of service.
(2) Violation or non-compliance with the Commission's Rules and Regulations governing the application for and supply of services by providers. CO2020-07
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 4 Original Page 13
TERMS AND CONDITIONS
4.6 DISCONTINUANCE AND RESTORAL OF SERVICE
B. Company-Initiated Discontinuance
1. Discontinuance With Notice
b. Reasons For Disconnection (Cont’d)
(3) Obtaining service by subterfuge which included, but is not restricted to, an application for service at a location in the name of another party by a customer whose account is delinquent and who continues to reside at the premises.
(4) Violation of any rule of the Company on file with and approved by the Commission which may adversely affect the safety of the customer or other persons or the integrity of the Company's service.
(5) Failure to comply with municipal ordinances or other laws pertaining to telecommunications service which may adversely affect the safety of the customer or other persons or the integrity of the Company's services.
(6) Failure of the customer to permit the Company reasonable access to its facilities or equipment.
(7) Failure of a customer to make suitable deposit as required by this Local Terms of Service.
c. Restrictions on Denial or Discontinuance of Service
(1) Service will not be denied or discontinued for delinquency or nonpayment of charges for service unless the customer has been issued a bill for the charges.
(2) Delinquency in payment for service rendered to a previous occupancy of the premises to be served, unpaid charges for services or facilities not ordered by the present or prospective customer, or failure to pay directory advertising charges or any other indebtedness except as incurred for jurisdictional telecommunication service rendered by the Company shall not constitute a sufficient cause for refusal or termination of service to a present or prospective customer. Service may be denied or discontinued when the Company can reasonably demonstrate it is being used to obtain unauthorized access to a toll service of the provider available to the general public under the interstate jurisdiction.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 4 Original Page 14
TERMS AND CONDITIONS
4.6 DISCONTINUANCE AND RESTORAL OF SERVICE
B. Company-Initiated Discontinuance (Cont’d)
2. Abuse or Fraudulent Use
a. The Company may by at least seven days' written notice to the customer, without incurring any liability, forthwith deny or disconnect service because of abuse or fraudulent use of service. In case of emergency where the public interest requires immediate action or pursuant to governmental requirements, service may be disconnected without notice. Abuse or fraudulent use of service includes without specific limitation, the following.
(1) The use of service or facilities of the Company to transmit a message or to locate a person or otherwise to give or obtain information, without payment of the charge applicable for service;
(2) The obtaining, or attempting to obtain, or assisting another to obtain or to attempt to obtain telephone service by rearranging, tampering with, or making connection with, any facilities of the Company, or by any trick, scheme, false representation, or false credit device, or by or through any other fraudulent means or device whatsoever, with intent to avoid the payment, in whole or in part, of the regular charge for such service;
(3) The use of service or facilities of the Company for a call or calls, anonymous or otherwise, if in a manner reasonable to be expected to frighten, abuse, torment, or harass another;
(4) The use of profane or obscene language;
(5) The use of the service in such a manner as to interfere unreasonably with the use of the service by one or more other customers;
(6) The impersonation of another with fraudulent intent; and
(7) Name changes to circumvent payment of previous rendered service.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 4 Original Page 15
TERMS AND CONDITIONS
4.6 DISCONTINUANCE AND RESTORAL OF SERVICE
B. Company-Initiated Discontinuance (Cont’d)
3. Use of Service for Unlawful Purposes
Service is furnished with the understanding that it will be used only for lawful purposes. The Company will disconnect or deny service if it has knowledge that the service is being or will be used for unlawful purposes. Service will not be furnished if any law enforcement agency, acting within its jurisdiction, advises that such service is being used or will be used in violation of law, and serves a court order that such service be disconnected or denied.
4. Unsafe or Prohibited Facilities, Appliances or Apparatus
The Company may refuse to furnish service on the premises of an applicant for telephone service on a premises if any of the facilities, appliances or apparatus on such premises are found to be unsafe or cause harm or hazard to Company employees, facilities or the public, or if their use is prohibited under law, ordinance or regulation; and may refuse to furnish telephone service on such premises until the applicant or customer shall have remedied the condition and/or complied with the laws, ordinances and regulations or legal requirements applicable to that premises.
5. Traffic Volumes
Customers utilizing multiline terminating equipment such as, but not limited to, PBX, Centrex, Multiline Telephone Systems, computers, public announcement service and automatic answering and recording equipment must subscribe to a sufficient number of access lines to handle adequately the volume of traffic offered (received or originated) without interfering with any of the services offered by the Company. The number of access lines required to handle adequately such traffic will be determined by Company measurements. In the event that an inadequate number of lines cause interference, the Company shall have the right to discontinue service without prior notification to the customer.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 4 Original Page 16
TERMS AND CONDITIONS
4.6 DISCONTINUANCE AND RESTORAL OF SERVICE (Cont’d)
C. Restoral of Service
1. When service of a customer has been temporarily denied in accordance with the preceding paragraphs, but the order to remove such service has not been issued and completed, such service will be restored upon payment of a restoral charge.
2. In case service has been denied for non-payment of charges due, in addition to the restoral charge, the customer will be required to pay all of the past due bill at the time of restoration of service. In addition, a deposit or addition to an existing deposit may apply.
3. Subsequent to the completion of an order to discontinue service, it will be re- established upon the basis of a new service application, subject to the provisions contained in this Local Terms of Service.
4.7 NOTICES
Notices by the Company given to a customer supplied with telephone service by the Company, may be given to the customer or his authorized representative orally (unless otherwise specified herein or by the rules of the Colorado Public Utilities Commission) or by written notice, either delivered at the customer's address hereinafter described or properly deposited in any United States Post Office, postage prepaid, addressed to the customer at the address specified in the customer's application for telephone service or at such address as may subsequently be given by the customer to the Company at its local business office.
Any notice from any customer to the Company may be given orally to the Company by the customer or his authorized representative at the Company's local business office where service is rendered to the customer unless otherwise provided by these Rules and Regulations, or by written notice properly addressed and mailed to the Company.
In accordance with P.U.C. Decision No. C91-567, the due date for accounts owing any sum to the Company is 25 to 30 days after the date the bill is mailed. A bill is past due if not paid within this period. At that time, the Company may issue a 10-day denial notice.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 4 Original Page 17
TERMS AND CONDITIONS
4.8 FURNISHING OF, MAINTENANCE AND USE OF FACILITIES
A. General
1. Except as otherwise provided in this Local Terms of Service, the Company will, at its own expense, furnish, install, and maintain all facilities for basic service necessary to serve applicants or customers in accordance with its lawful rates, rules and regulations, and in accordance with its established construction standards.
2. Except where designated by law, the type of construction (direct burial, underground conduit, or aerial) is the prerogative of the Company.
3. When the Company is requested by the customer to install initially, relocate, rearrange or change outside plant facilities from one type to another, the cost of constructing the new and removing the old construction shall be borne by the customer with consent of owner if applicable.
4. Access to customer's premises, at any reasonable hour, will be given to representatives of the Company for the purposes of inspecting, repairing, testing or removing any part of the Company facilities.
5. All telephone equipment and apparatus furnished by the Company shall be carefully used and shall not be moved or removed from the customer's premises except by an authorized representative from the Company.
6. The customer will be held responsible for loss of or damage to any equipment or apparatus furnished by the Company, unless such loss or damage is due to causes beyond the customer's control.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 4 Original Page 18
TERMS AND CONDITIONS
4.8 FURNISHING OF, MAINTENANCE AND USE OF FACILITIES) (Cont’d)
B. Obligation of the Company
1. Furnishing of Service
a. The Company's obligation to furnish service is dependent upon its ability to secure and retain, without unreasonable expense, suitable facilities and rights for the construction and maintenance of the necessary circuits and equipment.
b. Where facilities beyond those normally required are provided to satisfy customer requests not specifically covered in this Local Terms of Service, charges based on the additional costs incurred will apply on a case-by-case basis.
c. When a customer orders installations which cannot be completed during scheduled working hours, he may be required to pay overtime charges. Such overtime charges will be the actual overtime rate of pay of the installer, and will be in addition to the normal installation charge. The customer must agree to this provision before such overtime work will be performed.
d. When the construction of certain facilities is necessary for the furnishing of a service, the ownership of such facilities will be vested in the Company, even though all or a part of the cost of construction is borne by the customer.
e. The Company will determine the type of facilities to be provided for the furnishing of a service.
f. The Company will be reimbursed for the costs associated with customer requests for relocation or rearrangement of facilities.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 4 Original Page 19
TERMS AND CONDITIONS
4.8 FURNISHING OF, MAINTENANCE AND USE OF FACILITIES
B. OBLIGATION OF THE COMPANY (Cont’d)
2. Maintenance and Repair
a. All costs associated with the maintenance and repair of services furnished by the Company will be borne by the Company except as specified elsewhere in this Local Terms of Service.
b. The Company will be reimbursed for any loss or damage to its facilities on the customer's premises resulting from intentional destruction or any other cause except from acts of God.
3. Provisions Where Developer or Subdivider Makes No Provision for Telephone Service
When a developer or subdivider makes no provisions for telephone service, it shall be at the discretion of the Company to reach an agreement with a customer or group of customers to provide telecommunications service at the most reasonable cost. A contract or agreement may be negotiated between the Company and the customer(s).
4.9 PROVISION OF EQUIPMENT
All equipment necessary for the provision of a given service will be furnished and owned by the Company except as provided elsewhere in this Local Terms of Service. The customer may be required to furnish a suitable housing or enclosed building area with A.C. power. Where applicable, the customer is required to furnish a ground which meets the Company specifications and/or the National Electrical and National Electrical Safety Code.
4.10 USE OF CUSTOMER SERVICE
Customer telephone service, as distinguished from payphone service, is furnished only for use by the customer, his family, employees or business associates, or persons residing in the customer's household, except as the use of the service may be extended to persons temporarily subleasing a customer's residential premises.
The resale of any service provided by the Company is not permitted, except as provided elsewhere in this Local Terms of Service, as specifically authorized by the Company or as specified by the Colorado Public Utilities Commission.
Telephone service is provided for the use of the customer, the customer's family, employees or business associates, or persons residing in his household.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 4 Original Page 20
TERMS AND CONDITIONS
4.11 SPECIAL CONTRACTS
The rates and charges quoted in the tariffs and/or local terms of the Company contemplate the use of service arrangements, equipment and facilities in quantities and types regularly furnished by the Company. Where equipment, facilities, or service arrangements are requested which are not provided for in the Company's applicable tariffs and/or local terms of service, monthly rates and one-time charges such as service and equipment, nonrecurring and construction charges will apply based on the circumstances in each case.
The rates and charges specified contemplate that work will be performed during regular working hours and that work once begun will not be interrupted by the customer. If, at the request of the customer, work is performed outside of regular working hours, either to meet his convenience or because the time allowed is insufficient to permit completion during regular hours or if the customer interrupts work which has begun, the customer may be required to pay any additional costs incurred.
The Company may require a contract period longer than one month at the same location in connection with special (non-standard) types or arrangements of equipment, or for unusual construction, necessary to meet special demands, and involving extra costs.
Service may be terminated prior to the expiration of the initial contract period upon notice being given to the Company and upon payment of the termination charge in addition to all charges due for service which has been furnished.
The termination charge will be based upon contract terms or the individual circumstances in each case as agreed upon at the time of installation or specified in this Local Terms of Service.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 06-01-2021 Section 4 2nd Revised Page 21
TERMS AND CONDITIONS
4.12 LIABILITY OF THE COMPANY
A. Liability of the Company
1. The liability of the Company for damages arising out of mistakes, omissions, interruptions, delays, or errors or defects in transmission occurring in the course of furnishing a service and not caused by the negligence of the customer, shall, in no event, exceed an amount equivalent to the proportionate charge to the customer for the period of service during which such mistake, omission, interruption, delay, or error or defect in transmission occurs.
When the facilities of other companies are used in establishing connections to points not reached by the Company's facilities, the Company is not liable for any act or omission of the other company or companies.
The Company shall exercise due care in connection with all work done on customer's premises. No liability shall attach to the Company by reason of any defacement or damage to the customer's premises resulting from the existence of the Company's equipment and associated wiring on such premises or by the installation or removal thereof, unless such defacement or damage is the result of the sole negligence of the Company or its employees.
Liability for telephone directories is covered elsewhere in this Local Terms of Service.
2. Customer will defend and indemnify the Company, its affiliates, agents and contractors from all third party claims, liabilities, fines, penalties, costs and expenses, including reasonable attorneys’ fees, arising from or related to customer’s, customer’s end user’s or customer’s third-party provider(s)’ acts, omissions (including the failure to purchase or implement features that enable the receipt and transmission of direct-dial “911” calls or multi-line telephone system notifications), or failures of connectivity that impede, prevent or otherwise make inoperable the ability of the customer or its end users to directly dial “911” or to receive or transmit multi-line telephone system notifications, as required by law, in the United States.
3. Customer will defend and indemnify the Company, its affiliates, agents and (N) contractors from all third party claims, liabilities, fines, penalties, costs and expenses, including reasonable attorneys’ fees, arising from or related to any acts or omissions by the customer, customer’s end users or customer’s third- party provider(s) that cause, give rise to or bring about the non-compliance of the service with any appliable law, including the failure to purchase or implement features that enable compliance with laws. (N)
(M)
(M) Material moved to Original Page 21.1 of this section.
CO2021-07
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 06-01-2021 Section 4 Original Page 21.1
TERMS AND CONDITIONS
4.12 LIABILITY OF THE COMPANY
B. Allowance for Interruptions (M)
In the event that Basic Local Exchange Service is interrupted for more than eight (8) hours during a continuous 24 hour period after being reported by the customer or found to be out of order, (whichever occurs first) appropriate adjustments shall be automatically made by the Company to the customer. The adjustment, at a minimum, will be a credit on the monthly bill for Basic Local Exchange Service, proportional to the duration of the service interruption, with each occurrence lasting from eight (8) hours to twenty-four (24) hours counting as one day.
The allowance will be the prorated portion of the monthly rate for the service or the portion of the service made inoperative. Each month shall be considered to have 30 days for the purposes of calculating the allowance for interruption. (M)
(M) Material moved from Page 21 of this section.
CO2021-07
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 4 Original Page 22
TERMS AND CONDITIONS
4.12 LIABILITY OF THE COMPANY
B. Allowance for Interruptions (Cont’d)
The Company will not be required to provide an adjustment for the loss of service during periods of service interruption due to the following conditions:
(a) the negligence or willful act of the customer; or (b) a malfunction of facilities other than those under the control of the Company; or (c) natural disasters or other events affecting large numbers of customers such as described in Commission Rule 16.1.4; or (d) the inability of the Company to gain access to the customer's premises when required.
C. Unauthorized Access and Hacking
Except for physical damage to Customer’s transmission facilities or Customer premise equipment directly caused by the Company’s negligence or willful misconduct, the company is not responsible for unauthorized access to, or alteration, theft, or destruction of, Customer’s equipment, data, programs or other information through accident, wrongful means or any other cause while such information is stored on or transmitted across Company-provided network facilities or Customer premise equipment. Customer is responsible for any Company service or usage charges resulting from any such unauthorized access, unless a tariff, schedule, local terms of service or other written agreement expressly states otherwise.
4.13 TELEPHONE DIRECTORIES, LISTINGS AND NUMBERS
A. Directories
The Company will furnish to its local exchange customers, without charge, one directory per access line or trunk for the efficient use of the service. Copies of additional or other directories may be provided at a nominal charge.
A copy of each directory normally provided customers of the Company will be filed with the Colorado Public Utilities Commission.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-16-2016 Section 4 1st Revised Page 23
TERMS AND CONDITIONS
4.13 TELEPHONE DIRECTORIES, LISTINGS AND NUMBERS (Cont’d)
B. Listings
The Company is not liable for damages arising from errors or in omissions of directory listings for which there is no charge or listings obtained from the "Directory Assistance". In the case of listings for which a charge is made, its liability shall be limited to the monthly rate for each such listing for the charge period during which the error or omission continues.
The customer assumes full responsibility for his use of any name as a directory listing, and agrees to hold the Company free and harmless from any claims, loss damage or liability which may result from the use of such listing. The Company will not undertake to determine the legal, contractual or other right to the use of a name to be listed in the telephone directory of the Company.
The Company reserves the right to make such changes in directory listings as may be necessary to bring them into conformity with its standard form and to change the directory format as may be necessary.
C. Changes in Telephone Number
The assignment of a number to a customer's telephone service will be made at the discretion of the Company. The customer has no proprietary right in the number, and the Company may make such reasonable changes in the telephone number or central office designation as the requirements of the service may demand.
D. Non-Published Telephone Number Service
A customer may request that the telephone number of his service not be published in either the Company's directories or other Company records containing such information available to the general public. If the customer shall make such a request, the Company will take reasonable precautions:
1. Not to publish the number in either its publicly distributed directories or other Company records containing such information available to the general public; and
2. Except when required by law, not to disclose the number to any person other than representatives of law enforcement agencies, or its own employees or representatives.
The customer releases, indemnifies and holds harmless the Company from any and all loss, claims, demands, suits or other action or any liability whatsoever, whether suffered, made, instituted or asserted by the customer or by any other person, caused or claimed to have been caused directly or indirectly by the publication of such number or the disclosure or non- disclosure of said number to any persons.
A customer requesting non-published service due to personal safety concerns (stalking, domestic violence, sexual assault, etc.). Customer may be required to provide documentation of eligibility. Examples of acceptable documentation are participation in a state-administered address confidentiality program or a court- ordered protective order.
CO 16-12 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-16-2016 Section 4 1st Revised Page 24
TERMS AND CONDITIONS
4.13 TELEPHONE DIRECTORIES, LISTINGS AND NUMBERS (Cont’d)
E. Non-Listed Telephone Number Service
A customer may request that the telephone number of his service be published only in the Company records containing such information available to the general public. If the customer shall make such a request, the Company will take reasonable precautions not to publish the number in its publicly distributed directories.
The customer releases, indemnifies and holds the Company harmless from any and all loss, claims, demands, suits or other action or any liability whatsoever, whether suffered, made, instituted or asserted by the subscriber or by any other person, caused or claimed to have been caused directly or indirectly by the publication of such number in its publicly distributed directories.
A customer requesting non-listed service due to personal safety concerns (stalking, domestic violence, sexual assault, etc.) will be provided Non-Listed service free of charge. Customer may be required to provide documentation of eligibility. Examples of acceptable documentation are participation in a state-administered address confidentiality program or a court-ordered protective order.
4.14 TEMPORARY SERVICE AND SPECULATIVE PROJECTS
A. The Company will furnish temporary service or service to speculative projects under the following conditions:
1. The applicant for such service shall be required to pay to the Company in advance, or otherwise as the Company may elect, the net cost of installing and removing any facilities necessary in connection with the furnishing of such service by the Company.
2. The applicant for service may be required to post a deposit with the Company, as specified in 4.4 preceding.
B. Nothing in this section shall be construed as limiting or in any way affecting the right of the Company to collect from the customer any other or additional sum of money which may become due and payable to the Company from the customer by reason of the service furnished or to be furnished hereunder.
4.15 CONNECTION OF EQUIPMENT AND FACILITIES
To conform with Part 68 of the F.C.C. Rules only registered or grandfathered type equipment, apparatus, circuit wiring or device shall be connected with the facilities furnished by the Company's network, except as provided in the tariff, local terms, and/or schedules or authorized by the Company. In case any such unauthorized attachment or connection is made, the Company shall have the right to remove or disconnect the same; or to suspend the service during the continuance of said attachment or connection; or to terminate the service.
CO 16-12 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 07-01-2020 Section 4 3rd Revised Page 25
TERMS AND CONDITIONS
4.16 FILING AND DISPOSITION OF CUSTOMER COMPLAINTS
A. Complaints against the Company shall first be made to the Company. The complaint may be made either in writing or verbally.
B. Upon receipt of a customer's complaint, the Company will make a prompt investigation of the complaint. Upon completion of the investigation, the Company will contact the customer either verbally or in writing and inform him of the disposition of his complaint as a result of its investigation.
C. Should the customer not be satisfied with the disposition of his complaint, he may bring the complaint to the Colorado Public Utilities Commission.
Colorado Public Utilities Commission 1560 Broadway, Suite 250 Denver, Colorado 80202 1-303-894-2070 (Local) 1-800-456-0858 (Toll Free)
4.17 NATURAL DISASTER RELIEF FOR CUSTOMERS
In situations where customers’ telecommunications services are interrupted by natural disasters, the Company may offer alternative telecommunications services to customers in the immediate affected area, and waive otherwise applicable charges for those services. The availability and details of the offers, including, but not limited to, the maximum duration of the offer or waiver of any applicable charges, will be determined by the Company in each instance of natural disaster.
4.18 FACILITY RELOCATION COST RECOVERY FEE
This surcharge is for the recovery of the costs for the relocation of network facilities or infrastructure changes mandated by City, County, State, or Federal authorities, or any other governmental entity of any kind. This incremental charge is billed monthly per retail access line and will be identified on the bill as a Facility Relocation Cost Recovery Fee.
MONTHLY RATE
• Facility Relocation Cost Recovery Fee, Per Line $0.50 (R)
CO2020-06
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 06-01-2021 Section 4 1st Revised Page 26
TERMS AND CONDITIONS
4.19 RESPONSIBILITIES OF THE SUBSCRIBER
4.19.1 Multi-Line Telephone Systems
A. Pursuant to 47 CFR §9.16(b)(1) and (2), multi-line telephone systems connected to the (T) Company’s network which were manufactured, imported, sold, leased, or installed after February 16, 2020 must be configured to:
● allow an end user to directly initiate a “911” call from any station equipped with dialing facilities, without dialing any additional digit, code, prefix, or post-fix, including any trunk-access code such as the digit 9, regardless of whether the user is required to dial such a digit, code, prefix, or post-fix for other calls, and
● provide MLTS notification to a central location at the facility where the system is installed or to another person or organization regardless of location, if the system is able to be configured to provide the notification without an improvement to the hardware or software of the system.
MLTS notification must (1) be initiated contemporaneously with the 911 call, provided that it is technically feasible to do so; (2) not delay the call to 911; and (3) be sent to a location where someone is likely to see or hear it.
Customers who connect multi-line telephone systems to the Company’s facilities must agree to defend and indemnify the Company for acts and omissions resulting in non- compliance, as described in Section 4.12.A.2.
B. Pursuant to 47 C.F.R. § 9.16(b)(3), a person engaged in the business of installing (N) MLTS may not install such a system in the United States unless it is configured such that it is capable of being programmed with and conveying the dispatchable location of the caller, as defined in 47 C.F.R. § 9.3, to the PSAP with 911 calls consistent with the requirements below. A person engaged in the business of managing or operating MLTS may not manage or operate such a system in the United States unless it is configured such that the dispatchable location of the caller, as defined in 47 C.F.R. §9.3, is conveyed to the PSAP with 911 calls consistent with the following requirements:
● On-premise fixed telephones associated with a MLTS must provide dispatchable location by January 6, 2021;
● No later than January 6, 2022, on-premise non-fixed telephones associated with a MLTS must provide dispatchable location where technically feasible, otherwise they shall provide dispatchable location based on end user manual update or on alternative location information as defined in 47 C.F.R. § 9.3; (N)
CO2021-07
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 06-01-2021 Section 4 Original Page 27
TERMS AND CONDITIONS
4.19 RESPONSIBILITIES OF THE SUBSCRIBER
4.19.1 Multi-Line Telephone Systems
B. Pursuant to 47 C.F.R. § 9.16(b)(3)…the following requirements: (Cont’d)
● No later than January 6, 2022, off-premise non-fixed telephones associated with a MLTS must provide dispatchable location where technically feasible, otherwise they shall provide dispatchable location based on end user manual update, or enhanced location information which may be coordinate based and consisting of the best available location that can be obtained from any available technology or combination of technologies at reasonable cost.
● Additionally, providers of fixed telephony services shall provide automated dispatchable location with 911 calls beginning January 6, 2021 pursuant to 47 C.F.R. § 9.8. Providers of interconnected VoIP service must comply with the location requirements under 47 C.F.R. § 9.11(b)(iv) for non-fixed services as of January 6, 2022. Customers to DID Service capable of accessing 911 emergency services shall be responsible for providing automated dispatchable location information as defined in 47 C.F.R. § 9.3 and for maintaining the accuracy of that information for fixed services as of January 6, 2021 and for non- fixed services where technically feasible as of January 6, 2022.
● Customers, particularly private switch owners, private branch exchange owners, and customers of DID service, may need to purchase additional features or services to comply with the dispatchable location provisions of RAY BAUM’s Act. Dispatchable location capability may require Customers to purchase private switch automatic location identification (PS/ALI) service from the Company or from a third-party provider.
Customers who connect multi-line telephone systems to the Company’s facilities must agree to defend and indemnify the Company for acts and omissions resulting in non-compliance, as described in Section 4.12.A.3.
CO2021-07
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 5 Original Page 1
N11 ABBREVIATED DIALING CODES
5.1. DESCRIPTION
A. Abbreviated dialing codes enable callers to connect to a location in the phone network that otherwise would be accessible only via a seven or ten-digit telephone number. The network must be pre-programmed to translate the three-digit code into the appropriate seven or ten- digit telephone number and route the call accordingly. For N11 codes, the first digit can be any digit other than 1 or 0 and the last two digits are both 1.
B. The following N11 abbreviated dialing codes were assigned for specific uses by FCC Decision Nos. 97-51 and 00-256, issued in CC Docket 92-105:
211 – Community Information and Referral Services
311 – Non-Emergency Governmental Services
511 - Traffic and Transportation Information
711 – Telecommunications Relay Service
811 – One-Call Notification Systems
5.2 TERMS AND CONDITIONS
A. The offering of these abbreviated dialing codes can be delivered via regular exchange access lines (by individual business line, residential line, PBX trunks, etc.)
B. Access to these abbreviated dialing codes is not available through the following dialing arrangements:
1+ 0+, 0- (credit card, third-party billing, collect calls) 101XXXX
Operator assisted calls will not be completed.
C. The company will provide only the delivery of the calls. The entity that has been granted authorization to use the N11 abbreviated dialing code will be responsible for providing any announcements and services to the callers.
D. Directory listings may be provided for N11 services under the terms, conditions, and rates specified in Section 15.
E. The N11 subscriber is restricted from selling or transferring the N11 code to an unaffiliated entity, either directly or indirectly.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 5 Original Page 2
N11 ABBREVIATED DIALING CODES
5.2. TERMS AND CONDITIONS (Cont'd)
F. Calls to the N11 code that translate to a disconnected number will be routed to intercept for a maximum of 60 days when the N11 provider is a Company subscriber.
G. Disputes regarding geographic coverage by two or more N11 subscribers will be referred to the Colorado Public Utilities Commission.
H. Only a single seven or ten-digit local number or a single ten-digit toll free number may be used as the point-to-point number.
I. The N11 subscriber should work separately with cellular or wireless companies to ascertain whether cellular or wireless customers will be able to reach referral services provided by dialing N11.
J. N11 will be provided under the following conditions:
1. The N11 subscriber will subscribe to adequate telephone facilities initially and subsequently as may be required to adequately handle calls to N11 without impairing the Company's general telephone service or telephone plant.
2. The N11 subscriber is responsible for obtaining all necessary permission, licenses, written consents, waivers and releases and all other rights from all persons whose work, statements or performances are used in connection with the service, and from all holders of copyrights, trademarks, and patents used in connection with said service.
3. The N11 subscriber will be liable for, and will indemnify, protect, defend and save harmless the Company against all suits, actions, claims, demands and judgments, and all costs, expenses and counsel fees incurred on account thereof, arising out of and resulting directly or indirectly from the service or in connection therewith, including but not limited to, any loss, damage, expense or liability resulting from any infringement or claim of infringement, or any patent, trademark, copyright, or resulting from any claim of liable and slander.
4. Suspension of N11 Service is not allowed.
5. The N11 subscriber will respond promptly to any and all complaints lodged with any regulatory authority against any service provided via N11. If requested by the Company, the N11 subscriber will assist the Company in responding to complaints made to the Company concerning the subscriber's N11 service.
6. The Company will provide both oral and written notification when a N11 subscriber's service unreasonably interferes with or impairs other services rendered to the public by the Company or by other subscribers of N11. The Company reserves the right once notification is made to institute protective measures up to and including termination at any time and without further notice. The Company may take protective measures when the N11 subscriber makes no modification or is unwilling to accept modification in method of operation, or continues to cause service impairments.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 5 Original Page 3
N11 ABBREVIATED DIALING CODES
5.2. TERMS AND CONDITIONS (Cont'd)
K. The following conditions apply if the N11 subscriber provides a pre-recorded announcement:
1. The N11 subscriber will provide the announcements. The Company will provide only delivery of the call.
2. The provision of access to the N11 network by the Company for the transmission of announcements or recorded program services is subject to the availability of such facilities and the requirements of the local exchange network.
3. The N11 subscriber assumes all financial responsibility for all costs involved in providing announcements or recorded program services including, but not limited to, the recorder-announcement equipment producing the recording, advertising and promotional expenses.
4. The N11 subscriber assumes all financial responsibility, according to other specific rates and charges within this Local Terms of Service, for all facilities required to connect the recorder-announcement equipment located on the subscriber's premises.
L. The Company may take all legal and practical steps to disassociate itself from N11 subscribers whose business and/or public conduct (whether demonstrated or proposed) is of a type that in the Company's discretion generates unacceptable levels of complaints by end users.
M. The Company will not be responsible for calls that cannot be completed as a result of repair or maintenance difficulties in Company facilities and equipment or on equipment owned or leased by the subscriber.
N. The Company, its employees, or its agents are not liable to any person for civil damages resulting from or caused by any act or omission in development, design, installation, operation, maintenance, performance or provision of N11 service, except for willful or wanton misconduct.
5.3. RATES Nonrecurring Charge
Initial Setup, Per Host Switch and/or Stand Alone Switch $300.00
Subsequent Changes Per Host Switch and/or Stand Alone Switch 50.00
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 6 Original Page 1
PAYPHONE SERVICES
6.1 DESCRIPTION
Payphone Services provide telephone service to customer-leased or owned payphones with or without coin collecting devices. Access to the local calling area is provided at a recurring monthly charge. Message Toll Telephone Service access is provided to place operator billed calls. Fraud protection services will be offered where available.
6.2 CONDITIONS
A. Payphone service is provided at the option of the customer. This service may be provided through a one-party measured or message access line where available, or through a flat-rate one-party Payphone access line where measured/message is not available.
B. Payphone services do not include a directory listing.
C. Installation, move, and change charges will be those applicable to business services.
D. The telephone number provided by the Company will be displayed on the telephone instrument at all times.
E. Payphone Services will have the same repair service that is available to simple business service.
F. The customer shall be responsible for the installation, operation and maintenance of any customer-provided payphones used in connection with this service.
G. All payphones shall provide dial tone first to assure emergency access without the use of a coin.
H. The payphone instrument must allow coin-free operator access and emergency 911 access in any exchange where 911 service is available. Where 911 service is not available, detailed instructions for completing coin-free emergency calls must be posted prominently on the payphone instrument.
I. The information labeling on the instrument should clearly advise the user as to the method of payment required and also must state if the coins will be returned if the called party does not answer.
J. The payphone instrument must be registered under part 68 of the F.C.C. Rules and Regulations, or be connected behind a protective coupler registered under part 68 of the F.C.C. Rules and Regulations.
K. The instrument must comply with the requirements of the Telecommunications for the Disabled Act of 1982 (access to handicapped and hearing aid compatible).
L. The payphone instrument must be connected to the company's network in compliance with the current National Electric Code and National Electric Safety Code.
M. Only one payphone instrument may be connected to a given Payphone Access Line.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 6 Original Page 2
PAYPHONE SERVICES
6.2 CONDITIONS (Cont’d)
N. Payment of Payphone Service, toll message service, operator assistance, or other types of chargeable calls shall be the responsibility of the subscriber to Payphone Service.
O. The Company may require, as a condition of connection, a security deposit to ensure payment.
P. Minimum charges for Payphone Service shall apply when the entire service is discontinued within one calendar month of the service establishment date. The minimum charge will consist of one month's service and feature rates and the nonrecurring charges.
Q. The customer will be held responsible for loss of or damage to payphone facilities furnished by the Company, regardless of if the damage is caused directly by the subscriber or the public.
R. Each payphone shall carry an information label which identifies the owner and the person to call for reporting problems; the price of a call within the local calling area; and, any toll or local calling restrictions such as minutes of use per coin inserted.
S. The customer is responsible for the provision of booths, shelves, directories and all other ancillary equipment.
T. The customer shall be responsible for the payment of a Time and Material Charge for visits by a Company employee to the customer's premises when a service difficulty or trouble report results from the use of customer-provided equipment.
U. When any customer-provided equipment is used with telecommunications services in violation of any of the provisions of this Local Terms of Service, the Company will take such immediate action as necessary for the protection of the telecommunications network, Company employees, and the public; and, will promptly notify the customer of the violation. The customer shall discontinue such use of the equipment or correct the violation and shall confirm in writing to the Company within five (5) days following the receipt of the written notice from the Company, that such use has ceased or that the violation has been corrected.
Failure of the customer to discontinue such use or to correct the violation and to give the required written confirmation to the Company within the time stated above, shall result in suspension of the customer's service until such time as the customer complies with the provisions of this Local Terms of Service.
V. The outgoing local message charge applies only to local calls from Public Interest Payphones that are maintained and owned by the Company.
W. All applicable toll and extended area service charges apply to calls from Payphones.
X. Fraud protection provides a signal to the telephone operator that the caller is using a payphone. It will not allow collect and third number calls to be billed to the payphone line and restricts operator assisted toll calls to collect, bill to third party and calling card calls.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 6 Original Page 3
PAYPHONE SERVICES
6.2 CONDITIONS (Cont’d)
Y. Central Office Payphone Supervision provides the functionality to recognize coin deposits and return coins to the Payphone user.
6.3 RATES Monthly Rates RG1 RG2 RG3-4 A. Payphone Access Line (1, 2) Flat $36.79 $24.31 $24.31 Measured 30.00 20.00 20.00 Message (3) 30.00 20.00 N/A
B. Central Office Payphone Supervision 2.75 2.75 2.75 (Not available with Measured or Message Service)
C. The following usage rates apply to each payphone access line Usage Charges RG1 RG2 RG3-4
Flat Monthly Usage Rate 0.00 0.00 0.00 Measured Usage Rate Initial Minute 0.05 0.06 0.06 Each Additional Minute 0.02 0.02 0.02 Message Usage Rate 0.11 0.10 --
Nonrecurring Charge
D. Fraud Protection $10.00
E. Local Operator Service Charges See Section 22
F. The monthly rates for measured PAL service do not contemplate the provision of monthly billing detail. When billing detail is furnished, it must be arranged for in advance. The following charge per call will be assessed. In addition, the following service and equipment one time charge will also apply to establish billing detail. This service is available in Rate Group 1 only. RG1 Charge Detail billing, per call $0.01
Nonrecurring Charge Each service order required, to establish billing detail Section 2
(1) The F.C.C. Multiline Subscriber Line Charge will apply for all Payphone Access Lines. (2) See Section 2 for applicable nonrecurring charges. (3) Grandfathered service. No new customers.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 06-17-2019 Section 7 1st Revised Page 1 [1]
CONSTRUCTION CHARGES
7.1. General (C)
Charges applicable under special conditions for the following are located in the CENTURYLINK® LOCAL TERMS OF SERVICE: SPECIAL CONSTRUCTION AND PROVISION/EXTENSION OF FACILITIES:
Special Construction - Conditions Requiring Special Construction - Ownership of Facilities - Interval to Provide Facilities - Special Construction Involving Interstate and Intrastate Facilities
- Charges of Other Companies - Special Construction Charges - Expedited Order Charge
Extension of Facilities to Service Residential Developments (C) Provision of Facilities to Serve Commercial Developments and Structures (D)
(D)
[1] This revision cancels and deletes Original Pages 2 through 12 of this section.
CO 19-09
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 8 Original Page 1
CUSTOM CALLING II
8.1. CONDITIONS
A. The rates for Custom Calling II are in addition to all other rates and charges for business and residence telephone service.
B. Custom Calling II Services are furnished subject to the availability of suitable facilities.
C. Each customer to Custom Calling II service agrees to release, indemnify and hold harmless the company, its employees and agents from any and all loss, claims, demands, suits, or other action or from any liability whatsoever whether suffered, made, instituted, or asserted by the customer or by any other party or person, for any business loss, personal injury to or death of any person or persons, or for any loss, damage or destruction of any property whether owned by the customer or others, arising out of the use of any of the Custom Calling II features offered in this section.
D. Due to technical limitations, certain features such as Caller ID, Call Return *69, Selective Call Rejection *60, VIP Alert and Selective Call Forward *63 are not available with PBX service.
8.2. FEATURES
A. Anonymous Call Reject *77
Allows the customer, with or without Caller ID, to reject calls for which calling name/number information has been intentionally blocked.
B. Busy Redial *66
Allows a customer to dial a code that will cause the feature to automatically redial the last number the customer dialed. If the called number is busy, the feature will redial the called number for a limited period of time. A tone alerts the customer when the called number becomes available. The customer may cancel the feature by dialing a special deactivation code.
C. Call Return*69
Allows a customer to dial a code that will cause the feature to automatically redial the number of the last incoming call to that line, whether the call was answered or not. The customer does not have to know the number of the calling party. If the calling party's number is blocked by the calling party, the service will not return the call. If the called number is busy, the feature will redial the called number for a limited period of time. A tone alerts the customer when the called line is available.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 8 Original Page 2
CUSTOM CALLING II
8.2. FEATURES (Cont’d)
D. Call Trace *57
Allows a called party to initiate an automatic trace of the last call received. Call Trace *57 is available on a usage basis only. After receiving the call which is to be traced, the customer dials a code and the traced telephone number is automatically sent to the Company for further action. The customer originating the trace will not receive the traced telephone number. The results of a trace will be furnished only to legally constituted law enforcement agencies or authorities upon proper request by them. The company is not liable for damages if, for any reason, the Call Trace *57 attempt is not successful.
E. Caller ID
Allows for the automatic delivery of a calling party's name, telephone number, (including non- published and non-listed telephone numbers), and the current date and time to the called customer. The called customer must have special equipment in order to be able to recognize and display caller identification.
The name displayed shall be the name associated with the calling telephone number as shown on the Company's records. The Company, at its discretion, may abbreviate or limit that name for display purposes. The Company does not assure name accuracy, and it shall not be liable to any party for errors, omissions or mistakes. The Company's sole and only obligation shall be to reasonably correct errors in names when notified of such errors.
F. Call Waiting Deluxe (DSCWID)
Call Waiting Deluxe, also called Deluxe Spontaneous Call Waiting Identification (DSCWID), is a stored program control feature. Subscribers receive calling party information and can control treatment of incoming calls with disposition options available on softkeys on the customer premise equipment. Incoming calls to the line, while idle, receive normal terminating treatment. When the line is busy, the system provides audible ringing to the calling party and alerts the called party that a call is waiting. The charge for Call Waiting Deluxe is in addition to those for Call Waiting and Caller ID.
G. Call Waiting ID
Call Waiting ID, also called Spontaneous Call Waiting Identification, allows the customer to view the name and directory number of a waiting call. The display appears between the first and second tones alerting the customer that another call is coming in. The charge for Call Waiting ID is in addition to those for Call Waiting and Caller ID.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 8 Original Page 3
CUSTOM CALLING II
8.2 FEATURES (Cont'd)
H. VIP Alert
Allows a customer to assign a maximum of 32 callers' telephone numbers to a special list. The customer will hear a distinctive ring, or distinctive call waiting tone if the line is equipped with call waiting, at his/her location when calls are received from callers' telephone numbers on that list.
I. Selective Call Accept *64
Allows the customer to store up to 32 telephone numbers that the customer wishes to receive calls from. An incoming call from a telephone number that is not on the list is routed to an announcement that the called party does not wish to receive the call.
J. Selective Call Forward *63
Allows a customer to specify a special list of up to 32 telephone numbers. Incoming calls placed to the customer from telephone numbers on that list will automatically be forwarded to a predefined telephone number. All other calls will be handled normally.
K. Selective Call Rejection *60
Enables a customer to reject call attempts from up to 32 numbers of calling parties by dialing a code and the telephone numbers of calls to be rejected. Any call attempts to the customer from these numbers will be prevented from terminating to the customer and will instead be connected to an announcement informing the caller that the call is not presently being accepted by the called party. A customer may also reject future calls from the most recent call received by dialing a code after completing the call.
L. Privacy Protector
Privacy Protector works to intercept unidentified callers. Calls that can be identified by Caller ID are connected as normal calls. Calls that cannot be identified are intercepted and routed to an announcement, which states that the called number does not accept calls from telemarketers. Callers pressing 1 will have the call completed to the called number. The Privacy Protector feature can be activated and deactivated by the subscriber. This feature requires that the subscriber must be also subscribed to Caller ID.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 8 Original Page 4
CUSTOM CALLING II
8.2 FEATURES (Cont’d)
M. Caller ID Blocking
1. Per Call Blocking
Enables a customer to control the disclosure of his/her name and telephone number to a subscriber of Caller ID (where technically feasible) by temporarily changing the public/private status indicator of the telephone number. A customer must dial a code before each call to change the indicator from public to private. "Public Status" allows delivery of the name and telephone number. "Private Status" prevents delivery of the name and telephone number. Per Call Blocking is provided at no charge.
2. Per Line Blocking
Provides a permanent private indicator on a customer's line. Line blocking can be deactivated (Per-Call Unblocking) on a per-call basis by dialing an activation code prior to placing the call to be unblocked.
If a line is equipped with per line blocking, the name and number of that line will not be delivered to any subscriber of Caller ID. Poison control centers, hospitals, medical centers and others who might use Caller ID will not be able to identify callers with per line blocking who need assistance. 911 is not affected.
New customers who do not request per line blocking when service is established may choose per line blocking within their first 90 days of service without incurring a nonrecurring charge. After the first 90 days of service, a customer requesting per line blocking will pay a nonrecurring charge for each line equipped with per line blocking.
Per line blocking will be provided free to law enforcement and domestic violence agencies at any time.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 01-08-2021 Section 8 3rd Revised Page 5
CUSTOM CALLING II
8.3. RATES AND CHARGES (2)
A. Monthly Rates Monthly Rate Anonymous Call Reject *77(5) $5.00 (C) Busy Redial *66 5.00 Call Return *69 5.00 Caller ID Number Only (5) 9.00 (I) Caller ID 9.00 Call Waiting Deluxe (3) 8.00 (I) Call Waiting ID (3) 2.00 VIP Alert 5.00 Selective Call Accept *64 (5) 5.00 Selective Call Forward *63 5.00 Selective Call Rejection *60 5.00 Privacy Protector Business 5.00 Privacy Protector Residence 5.00 Caller ID Per Call Blocking 0.00 Caller ID Per Line Blocking (6) 0.00
B. Pay Per Use Charges (Casual Calling Features) (1, 2)
Per Activation Or Use
Busy Redial *66 $1.50 Call Return *69 1.50 Call Trace *57 1.10 Selective Call Accept *64 1.50 Selective Call Forward *63 1.50 Selective Call Rejection *60 1.50 3-Way Calling (4) 1.50
(1) Pay-Per-Use (Casual Calling) Features do not carry a monthly rate. The customer is charged each time the feature is activated. The total monthly charge will not exceed two times the monthly charge for the service.
(2) All features may not be available in all exchanges.
(3) Requires Caller ID and Call Waiting.
(4) See Section 10 for flat-rated 3-Way Calling.
(5) Grandfathered to existing customers at their present location.
(6) A nonrecurring charge of $8.00 per line will apply when customers request Per Line Blocking more than 90 days after installation of service.
CO2021-01
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 01-08-2021 Section 8 3rd Revised Page 6
CUSTOM CALLING II
8.3. RATES AND CHARGES (Cont’d)
C. Custom Calling II Discounts
1. Multiple Line Caller ID Name and Number, per line Monthly Rate
2 - 5 Lines $ 9.00 (I)
2. The following discounted monthly rates are no longer offered to new customers; existing customers will be grandfathered. Discounted Monthly Rate
Anonymous Call Reject *77 $5.00 Busy Redial *66 5.00 Call Return *69 5.00 Caller ID Number Only 9.00 (I) Caller ID 9.00 (I) Call Waiting Deluxe 8.00 (I) VIP Alert 5.00 Selective Call Accept *64 5.00 Selective Call Forward *63 5.00 Selective Call Rejection *60 5.00
CO2021-01
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 9 Original Page 1
EMERGENCY REPORTING SERVICES
9.1 RESERVED FOR FUTURE USE
9.2 EMERGENCY REPORTING SERVICE
9.2.1 UNIVERSAL EMERGENCY NUMBER SERVICE – 911
A. Terms and Conditions
1. Enhanced Universal Emergency Number Service (E911) is a service provided to one or more political subdivisions as the single agency, or their certified agent subject to written approval by the State of Colorado. The service is provided to the customer only for the purpose of receiving reports of emergencies from the public.
2. E911 is a telephone exchange communications service whereby a Public Safety Answering Point (PSAP) designated by the customer may receive telephone calls from the general public that is dialed to the telephone number 911. The service includes lines and equipment for connection of telephone calls to the designated PSAP originated by persons within the serving area who dial 911.
3. E911 Service is provided by the Company where facility and operating conditions permit, and is subject to the availability of equipment.
4. The E911 customer may be a municipality or other state or local governmental units to whom authority has been lawfully delegated to provide the service. The customer must be legally authorized to subscribe to the service and have public safety responsibility by law to respond to telephone calls from the public for emergency police, fire or other emergency services within the telephone Central Office areas arranged for 911 calling.
5. E911 Service is provided solely for the benefit of the customer operating the PSAP. The provision of E911 Service by the Company shall not be interpreted, construed or regarded, either expressly or implied as being for the benefit of or creating any Company obligation towards any third person or legal entity other than the customer.
6. Each customer agrees to release, indemnify, defend and hold harmless the Company from any and all loss, claims, demands, suits or other action, or any liability whatsoever, whether suffered, made, instituted or asserted by the customer or by any other party or person, for any personal injury to or death of any person or persons, or for any loss, damage or destruction of any property, whether owned by the customer or others.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 9 Original Page 2
EMERGENCY REPORTING SERVICES
9.2 EMERGENCY REPORTING SERVICE (Cont’d)
9.2.1 UNIVERSAL EMERGENCY NUMBER SERVICE – 911 (Cont’d)
A. Terms and Conditions (Cont’d)
7. The customer also agrees to release, indemnify and hold harmless the Company for any infringement or invasion of the right of privacy of any person or persons, caused or claimed to have been caused, directly or indirectly, by the installation, operation, failure to operate, maintenance, removal, presence, condition, occasion of use of E911 Service features and the equipment associated therewith, or by any services furnished by the Company in connection therewith, including, but not limited to the identification of the telephone number, address or name associated with the telephone used by the party or parties accessing E911 Service hereunder, and which arise out of the negligence or other wrongful act of the Company, the customer, its user, agencies or municipalities, or the employees or agents of any one of them.
8. The Company's entire liability to any person for interruption or failure of E911 Service shall be limited to the terms set forth herein and the Rules and Regulations in this tariff.
9. E911 Service is limited to the use of telephone number 911 as the universal emergency telephone number. Only one E911 Service will be provided within any government agency's locality.
10. The 911 emergency telephone number is not intended as a total replacement for the telephone service of the various safety agencies which participate in the use of this number. The public safety agencies will subscribe to other exchange telephone service as described elsewhere in this Tariff.
11. E911 Service is arranged for one-way incoming service to the appropriate PSAP. Outgoing calls can only be made on a transfer basis.
12. E911 information consisting of the names, addresses and telephone numbers of telephone customers whose listings are not published in directories or listed on Directory Assistance is confidential. Information will be provided on a call- by-call basis only for the purpose of responding to emergency calls.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 9 Original Page 3
EMERGENCY REPORTING SERVICES
9.2 EMERGENCY REPORTING SERVICE (Cont’d)
9.2.1 UNIVERSAL EMERGENCY NUMBER SERVICE – 911 (Cont’d)
A. Terms and Conditions (Cont’d)
13. When calling 911, the party forfeits the privacy afforded by non-listed and non- published number service to the extent that the telephone number, address and name associated with the originating telephone location may be furnished to the PSAP.
14. The Company does not undertake to answer and forward 911 calls, but furnishes the use of its facilities to enable the customer's personnel to respond to such calls on the customer' premises.
15. The rates charged for E911 Service do not contemplate the inspection or constant monitoring of facilities to discover errors, defects and malfunctions in the service, nor does the Company undertake such responsibility. The customer shall make such operational tests as, in the judgment of the customer, are required to determine whether the system is functioning properly for its use. The customer shall promptly notify the Company in the event the system is not functioning properly.
16. It is the obligation of the customer to make arrangements to handle all E911 calls that originate from telephone served by a Central Office in the local service area whether or not the calling telephone is situated on property within the geographical boundaries of the customer's public safety jurisdiction.
17. Application for E911 Service must be executed in writing by each customer. If application for service is made by an agent, the Company must be provided in writing with satisfactory proof of appointment of the agent by the customer. At least one local law enforcement agency must be included among the participating agencies in any 911 offering.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 9 Original Page 4
EMERGENCY REPORTING SERVICES
9.2 EMERGENCY REPORTING SERVICE (Cont’d)
9.2.1 UNIVERSAL EMERGENCY NUMBER SERVICE – 911 (Cont’d)
A. Terms and Conditions (Cont’d)
18. The customer must furnish the Company its agreement to the following terms and conditions:
a. That all E911 calls will be answered on a 24-hour day, seven-day per week basis.
b. That the customer has responsibility for dispatching the appropriate emergency service vehicles within the E911 service area, or will undertake to transfer all E911 calls received to the governmental agency with responsibility for dispatching such services, to the extent that such service are reasonably available.
c. That the customer will develop an appropriate method for responding to calls for nonparticipating agencies which may be directed to the E911 PSAP by calling parties.
d. That the customer will subscribe to local exchange service at the PSAP location for administrative purposes, for placing outgoing calls, and for receiving other calls.
e. That the customer will subscribe to, or provide, telephone equipment with a capacity adequate to handle the number of incoming E911 lines recommended by the Company to be installed.
f. The customer will be responsible for coordination of activities between exchange carriers whose E911 calls terminate at a common PSAP.
19. Pursuant to a statewide contract, Qwest Corporation d/b/a CenturyLink QC is the sole provi`der of Universal Emergency Number Service – 911. Services provided by the Company in conjunction with Universal Emergency Number Service – 911 are limited to the following service features:
- Automatic Location Identification (ALI)
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 9 Original Page 5
EMERGENCY REPORTING SERVICES
9.2 EMERGENCY REPORTING SERVICE (Cont’d)
9.2.1 UNIVERSAL EMERGENCY NUMBER SERVICE – 911 (Cont’d)
B. Rates and Charges
- Automatic Location Identification, per 100 access lines served
Exchange Monthly Rate Installation Charge Groups 1 and 2 $5.39 $0.00 Groups 3 and 4 0.00 0.00
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 9 Original Page 6
EMERGENCY REPORTING SERVICES
9.2 EMERGENCY REPORTING SERVICE (Cont’d)
9.2.2 RESERVED FOR FUTURE USE
9.2.3 GROUP ALERTING AND REPORTING SERVICE
A. Public Emergency Reporting Service - Small Office – Rate Group 1
1. General
a. Public Emergency Reporting Service is designed for use of police and volunteer fire departments, etc., in small manual and community dial exchanges. The system is arranged so that the line associated with the telephone number designated to receive fire or other emergency reporting calls may be terminated in a number of telephones at various locations in the exchange. This arrangement will permit a number of people to receive emergency calls and sound the alarm where required. Rates and charges for the exchange access line include touch-tone.
b. The telephone lines are not used for regular exchange telephone service. Telephones may be equipped with a signal key to actuate the customer-provided remote warning signal.
c. A maximum of 10 telephones may be provided on a system. The telephone line at the location where emergency calls are generally received is the main station line. Telephone lines at all additional emergency reporting locations are considered extension station lines. Control equipment may be provided to actuate a maximum of four remote signals.
d. The customer releases, indemnifies and holds harmless the Company from any and all loss, claims, demands, suits, or other action, or any liability whatsoever, whether suffered, made, instituted or asserted by the customer or by any other party or person, for any personal injury to or death of any person or persons, or for any loss, damage or destruction of any property, whether owned by the customer or others, caused or claimed to have been caused directly or indirectly by the installation, operation, failure to operate, maintenance, removal, presence, condition, location or use of equipment or facilities associated with this service.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 9 Original Page 7
EMERGENCY REPORTING SERVICES
9.2 EMERGENCY REPORTING SERVICE (Cont’d)
9.2.3 GROUP ALERTING AND REPORTING SERVICE (Cont’d)
A. Public Emergency Reporting Service - Small Office – Rate Group 1 (Cont’d)
2. Rates and Charges
a. Where the customer-owned signal is not on the same premises as one of the emergency reporting telephones, regular Exchange Service extension rates and charges will apply to the circuit to the signal location.
b. Rates and charges for Public Emergency Reporting Service do not include provision of telephones or signal control equipment.
c. Exchange Service extension rates and charges apply for telephones at additional reporting locations.
Service & Equipment Monthly Charge Rate
- Common equipment at the CO to actuate remote signal control equipment, each $ 15.00 $ 2.44
- Main Access Line at emergency reporting headquarters (1) 114.00 36.60
(1) In addition to the above rates and charges, Business Wire Maintenance charges apply.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 9 Original Page 8
EMERGENCY REPORTING SERVICES
9.2 EMERGENCY REPORTING SERVICE (Cont’d)
9.2.3 GROUP ALERTING AND REPORTING SERVICE (Cont’d)
B. Fire Reporting System – Rate Group 4
1. General
a. Fire Reporting Systems are available in the Pagosa Springs Exchange.
b. This equipment is designed for communities where volunteer departments provide fire protection.
c. A fire alarm circuit to which a number is assigned is located in the central office. Telephones at the volunteer firemen's premises are connected to it by means of the same circuit that connects the subscriber station equipment to the central office. When the fire number is dialed to report a fire, telephones at the premises of the volunteers connected to the circuit ring. Should any of these be busy, a distinctive tone interrupts, giving notice of the call.
2. Rates (1, 2) Monthly Rates
Common Equipment including conference amplifier $34.00
Fireman Line Circuit Plate w/Siren Control, each 12.00 (2 circuits per plate)
In providing this service, the Telephone Company may require a three year contract of the customer.
(1) In addition to the above rates and charges, Business Wire Maintenance charges apply. (2) Service Connection Charges apply. See CenturyLink QC Local Terms of Service.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 10 Original Page 1
CUSTOM CALLING I SERVICE
10.1 CONDITIONS
A. Custom Calling I Service is available in exchanges where facilities and operating conditions permit.
B. Custom Calling I Service features are furnished only with one-party residence or business service, excluding payphone service.
C. The number of features available is dependent upon the central office providing the service.
10.2 DESCRIPTION OF FEATURES
A. Call Forwarding
Call forwarding provides for the transfer to another telephone of incoming calls by dialing a code and the telephone number of the service to which the calls are to be transferred. Any message toll charges applicable to the forwarding are assessed to the customer with the call forwarding feature.
B. Call Forward Busy
Call Forward Busy automatically forwards incoming calls to a predetermined number when the called number is busy.
C. Call Forward No Answer
Call Forward No Answer automatically forwards all terminating calls to a predetermined number, if the called number does not answer in a predetermined time interval.
D. 3-Way Calling
3-way calling provides for holding an existing call and, by dialing a prefix code and the telephone number of a third telephone, extending the call to that telephone. This feature provides that only one of the three telephones may be outside the local service area of the telephone establishing the 3-way call.
E. Hotline
Requires the user to place the telephone in an off hook condition. The line is then automatically routed to a predetermined local or long distance telephone number. The Hot Line telephone is a non-dial instrument, which restricts it to this application only.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 10 Original Page 2
CUSTOM CALLING I SERVICE
10.2 DESCRIPTION OF FEATURES: (Cont’d)
F. Outbound Call Block Feature
Outbound Call Block Feature blocks all outbound dialing with the exception of abbreviated dialing for 911 (Emergency Reporting Services) and 711 (Service for Telecommunications Relay Services). 711 service for handicapped customers is not restricted by this feature and customers will have full access of the 711 capability. In addition, all pay-per-use features are blocked. All other Custom Calling and Custom Calling II features are prohibited with the use of this feature and lines equipped with this feature will not have a directory listing. This feature is subject to the availability of facilities and is only available to flat rate business and residence line Local Individual Line Exchange Service customers.
G. Call Waiting
Call waiting enables a customer to be aware of another incoming call while talking on a call. The called party hears a tone indicating that another caller is waiting. The existing call can be put on "hold," or disconnected, and the waiting call can be received. This feature is not available on central office lines arranged for trunk hunting. Call Waiting includes the feature Cancel Call Waiting which enables a customer to temporarily disable the Call Waiting feature before making a call. Call Waiting is automatically restored once the customer hangs up from the call.
H. Direct Line
Direct Line is a time delayed automatic line. When a customer goes off hook (picks up the receiver) and dialing is not started within a predetermined time, a preselected directory number is automatically dialed by the central office switching equipment.
I. Home Intercom
Home Intercom allows a user to activate ringing on the line by picking up the receiver, dialing a code, and then hanging up. Ringing begins and continues until a telephone on the line is answered. Two or more users can then carry on a conversation between telephones on the line.
J. Distinctive Ring
Distinctive Ring provides a distinctive ringing code on incoming calls to an access line. This code is achieved by assigning an additional telephone number to the access line. This number must be billed to the primary number. Additional listings can be provided per rates in Section 15.
K. Call Transfer
Call Transfer allows the customer to transfer calls to another number by entering a transfer access code followed by the transfer to dialing number. All calls, originating or terminating, can be transferred.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 06-01-2019 Section 10 Original Page 2.1
CUSTOM CALLING I SERVICE
10.2 DESCRIPTION OF FEATURES: (Cont’d)
L. Speed Call 8/ Speed Call 30 (a.k.a. Speed Dial 8/Speed Dial 30) (N)
Enables a customer to place calls to other telephone numbers by dialing a one- or two-digit code rather than the complete telephone number. The eight-code capacity and/or the 30- code capacity may be provided on the same line; however, duplicate code capacities may not be provided. The combination of code capacities is not available on multi-line hunting lines. (N)
CO 19-06 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 01-08-2021 Section 10 3rd Revised Page 3
CUSTOM CALLING I SERVICE
10.3 RATES
A. Monthly Rates Per Month
1. Call Waiting, each line $7.00 (I)
2. Call Forwarding, each line 5.00
3. Enhanced Call Forwarding (Includes Call Forward Busy and Call Forward No Answer) 6.00 (I)
4. 3-Way calling, each line 5.00
5. Direct Line (a.k.a. Warm Line), each line (1) 5.00 (T)
6. Hot Line (1) 5.00
7. Home Intercom, each line (1) 5.00
8. Distinctive Ring (a.k.a. Personal Ring), each number assigned 6.00
9. Hunting Each Business Line Connected 0.00 Residence – N/A
10. Outbound Call Block Feature 5.00
11. Speed Dial 8 5.00
12. Speed Dial 30 (1) 6.00
(1) Grandfathered to existing customers at their present location.
CO2021-01
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 01-08-2021 Section 10 2nd Revised Page 4
CUSTOM CALLING I SERVICE
10.3 RATES (Cont’d)
B. Discounted Monthly Rates [1] Per Month 1. Call Waiting, each $7.00 (I)
2. Call Forwarding, each 5.00
3. Enhanced Call Forwarding (Includes Call Forward Busy and Call Forward No Answer), each 6.00 (I)
4. 3-Way calling, each 5.00
5. Direct Line, each 5.00
6. Intercom, each 5.00
7. Distinctive Ring, each number assigned 6.00
[1] No longer available to new customers; existing customers are grandfathered.
CO2021-01
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 06-01-2021 Section 11 1st Revised Page 1
DIRECT INWARD DIALING SERVICE
11.1 DESCRIPTION
Direct Inward Dialing Service is a special trunking arrangement which permits incoming calls from the exchange network to reach a specific PBX (Private Branch Exchange) station directly without an attendant's assistance.
DID subscribers may need to purchase additional features or services to comply with the (N) dispatchable location provisions of RAY BAUM’s Act, as described in Section 4.19.1.B. (N)
11.2 CONDITIONS
A. The service is furnished subject to a suitably equipped central office, facility and telephone number availability and compatibility of PBX facilities.
B. The customer must subscribe to a sufficient number of trunks to ensure service standards as determined by the Company.
C. The service must be provided on all lines in a trunk group arranged for inward service.
D. Directory listings for station numbers made available by the Company will be provided in accordance with the regulations and charges contained in Section 15 of this Local Terms of Service.
E. Customer provided switching systems must be arranged by the customer to provide for the intercepting of unused or reserved station numbers assigned to the customer.
F. Operational characteristics of interface signals between Company provided connecting arrangements and customer provided switching equipment must conform to the rules and regulations the Company considers necessary to maintain proper standards of service.
G. The assignment of telephone numbers and the sequence of numbers assigned to this service are made at the discretion of the Company.
H. When the Private Branch Exchange system is provided by the customer, machine intercept service for reserved numbers must be provided by the customer at specifications acceptable to the Company.
I. The rates and charges following apply only to service provided to switching systems installed on the customer's premises.
J. The Company shall not be responsible to the customer or authorized user if changes in protection criteria or in any of the facilities, operations or procedures of the Company render any facilities provided by the customer, or authorized user obsolete or require modification or alteration of such system or equipment or otherwise affect its use or performance.
CO2021-07
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 11 Original Page 2
DIRECT INWARD DIALING SERVICE
11.3 RATES
Installation Monthly Charge Rate - Block of 100 station numbers used or reserved $75.00 $5.00
- Block of 20 station numbers 25.00 1.00 used or reserved
- Each individual station number 1.00 0.05
- DID Trunks See Sections 1 and 2 for DID Trunk Charges and Nonrecurring Charges
Nonrecurring charges from Section 2 do not apply in addition to the charges shown above for installation of station numbers
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 12 Original Page 1
REMOTE CALL FORWARDING
12.1. DESCRIPTION
When a customer activates Remote Call Forwarding (RCF) on the customer's service, all incoming calls are automatically routed to another customer selected telephone number in the local calling area or a distant exchange.
12.2 CONDITIONS
A. Remote Call Forwarding is furnished only where adequate and suitable facilities are available. Central offices will be equipped for RCF at the discretion of the Company.
B. Remote Call Forwarding is provided on the condition that the customer subscribe to sufficient RCF facilities to adequately handle calls to the RCF customer without interfering with or impairing any services offered by the Company. If, in the opinion of the Company, additional RCF features at the call forwarding location or facilities at the terminating telephone are needed, the customer will be required to subscribe for such additional RCF facilities.
C. The service is not offered where the terminating telephone is a public coin telephone.
D. The Company cannot provide the customer with the telephone number of the originating call.
E. The Company provides one free directory listing in the exchange where the RCF Central Office is located; however, at the customer's request, the listing may be omitted at no charge. Additional listings may be provided at rates and charges for business additional listings.
F. Directory assistance charges, or allowances, are not applicable to RCF services since this is an inward only calling arrangement.
G. Combined billing will be allowed on combinations of RCF and non-RCF lines where adequate and suitable facilities exist.
H. The charges applicable to remotely forwarded calls shall be comprised of two separate elements; (a) a charge for that portion of the call from the calling telephone to the called number, and (b) a charge for that portion of the call from the called telephone to the remotely call forwarded terminating telephone. The respective charge for each such portion shall be as follows:
1. Between the calling telephone and the called (RCF) location. The calling party is responsible for the payment of the charges applicable for the type of call involved with the exception of those calls which are placed collect and accepted by the RCF customer.
2. Toll charges or other applicable charges will apply from the called telephone location to the terminating telephone if the terminating telephone is outside the local calling area. In those exchanges where measured service is available, measured usage charges will apply for calling within the calling area. These charges will be billed to the RCF customer.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 01-08-2021 Section 12 3rd Revised Page 2
REMOTE CALL FORWARDING
12.3 RATES AND CHARGES
A. The appropriate nonrecurring charge specified in Section 2 will apply for the installation of RCF service. Subsequent to the initial establishment of RCF service, the appropriate nonrecurring charge will also apply to add or change one or more of the RCF numbers, to change a call forwarding telephone number and to restore service for Company initiated termination of service.
B. The following rates and charges are added to all rates and charges for associated service:
Monthly Rate Remote Call Forwarding Each line arranged $22.00 (I)
CO2021-01
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 07-25-2019 Section 13 1st Revised Page 1
TOLL RESTRICTION SERVICE
13.1 CONDITIONS
A. Toll Restriction Service prevents access to the toll network and to 900 Service. In addition, Local Directory Assistance calls are also not available in conjunction with Toll Restriction Service. When customers dial restricted calls from a restricted line, the calls will be diverted to a Company-provided intercept announcement indicating that the line is toll restricted.
B. Selective toll restriction to individual type services (e.g., 430, 499) is not permitted, other than 900/976 blocking described following.
C. Toll Restriction Service is offered only in those central offices capable of providing the service.
D. The provision of Toll Restriction Service does not alleviate the customer's responsibility for payment of completed toll calls.
E. No nonrecurring charge or recurring monthly rate applies when Toll Restriction Service is established by the Company. When Toll Restriction is applied to Lifeline Service, it will be provided without the charges in 13.2. A nonrecurring charge and a recurring monthly rate for Toll Restriction Service applies only when the service is requested by the customer, unless the customer is a Lifeline subscriber. There is no separate nonrecurring charge for the removal of Toll Restriction Service.
F. The rates and charges for Toll Restriction Service are in addition to all other rates and charges for the class, type and grade of service furnished.
G. When Toll Restriction Service is furnished, the customer will be cautioned about its limitations and may be required to execute an agreement which holds the Company harmless from any damages which might arise and which absolves the Company from any responsibility for the failure of the customer to place calls because of the Toll Restriction Service. Toll Restriction may include billed number screening (BNS) for residential customers. BNS prohibits collect and/or third number billed calls from being charged to BNS equipped numbers. Some calls, originating from locations that do not have screening capabilities, may not be capable of being intercepted and denied. These calls, e.g., International calls and calls that do not go through the Billing Validation Authority database, will be billed to the customer if completed.
H. 900/976 Call Blocking will be offered in all exchanges where equipment and conditions permit and is available only on direct dialed calls and only on single party residence and business lines. It provides customers with the capability to block originating calls to the 1-900 and 1- 976 calling networks. With 900/976 Call Blocking Service, all originating calls to 900 numbers nationwide will be blocked and all originating calls to 976 numbers within the customer's home NPA will be blocked. Customers subscribing to 900/976 Call Blocking Service attempting to dial a 900 or a 976 number from a restricted line will reach a Company- provided intercept announcement. (M)
(M) Certain material previously appearing on this page now appears on Page 2 of this section.
CO 19-09 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 07-25-2019 Section 13 1st Revised Page 2
TOLL RESTRICTION SERVICE
13.1 CONDITIONS (CONT’D)
I. Toll Restriction blocks 1+, 0+, and 0- Calling. It allows access to local calling, 911, and 1+800 (M) calling. Subscription to services that incorporate toll restriction may prevent the completion of 1-plus local calls. (M)
J. International Toll Blocking restricts calls to 011+ and 101XXXX numbers outside the North (M1)(T) American Numbering Plan. (M1)(T)
13.2 RATES AND CHARGES Install Monthly Charge Rate
- Toll Restriction, per line or trunk arranged Section 2 $ 2.00
- 900/976 Call Blocking Section 2 [1] 0.00
- International Toll Blocking Section 2 0.00 (M1)(T)
[1] No nonrecurring charge applies the first time a customer subscribes to this service; after the first time, nonrecurring charges apply.
(M) Material previously appeared on Original Page 1 of this section.
(M1) International Blocking Service previously appeared in Section 13.6 of CenturyLink Operating Companies Tariff F.C.C. No. 6 and Section 13.7 of Tariff F.C.C. No. 8.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 14 Original Page 1
VACATION NUMBER RESERVATION
14.1 GENERAL
Vacation Number Reservation provides for temporary suspension of service at customer request for a period of not less than one (1) month and not to exceed nine (9) months in a twelve (12) month period. Vacation Number Reservation applies only to residential and business access line rates. It does not apply to Key, PBX, Centrex lines, or Trunks, calling features or bundled services. The customer’s account must be current to be placed on Vacation Number Reservation. After service has been restored, there will be a minimum of one (1) month’s charge for full service before the service can again be put on Vacation Number Reservation.
14.2 RATES
The charge for Vacation Number Reservation is Fifty (50) percent of the regular flat rated monthly access line rate.
14.3 CONDITIONS
A. Telephone service will be completely disconnected during the period of Vacation Number Reservation; there will be no dial tone.
B. If the customer has not requested that the service be restored after nine (9) months of Vacation Number Reservation, the service will revert back to the standard rate; however, full service (dial tone) will not be restored until the customer requests such by contacting the Company. The customer will be notified of the date of the discount expiration in advance.
C. There will be no charge to activate Vacation Number Reservation. Applicable nonrecurring charges will apply each time Vacation Number Reservation is restored to full service.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 15 Original Page 1
DIRECTORY SERVICE
15.1 DIRECTORY LISTINGS
A. General
1. Listings in the Alphabetical section of the telephone directory published by the Company are intended solely for the purpose of identifying customer's telephone numbers as an aid to the use of telephone service.
2. Listings will be limited to such information, in the judgment of the Company, as is necessary for proper identification.
3. A listing normally consists of one line. When the use of abbreviations impairs clarity and identification, a second line will be provided without additional charge.
4. The Company may refuse to insert any listing which, in its judgment, lacks propriety or does not facilitate the use of the directory.
5. Titles are permitted in business or residence listings where required for the purpose of identification.
6. Business or residence listings, other than the names of individuals, may be arranged under a caption when, in the judgment of the Company, the employment of the caption will facilitate the use of the directory.
7. Business listings of individuals, firms, companies, corporations, associations or concerns must be the names under which the customers are conducting business.
8. A trade name may be used as a business listing when the business is conducted under that name.
9. The name of a commodity will be accepted in the name portion of a listing only when the customer's business is publicly conducted under that name.
10. All listings in the classified section of the directory shall consist of the same name, address and telephone number as the listings furnished in the alphabetical section.
11. The listed telephone number shall be that assigned to the telephone service.
12. All applications for service set forth in this section shall be made by the customer or authorized agent.
13. Telephone numbers of public telephones will not be listed in the directory.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 15 Original Page 2
DIRECTORY SERVICE
15.1 DIRECTORY LISTINGS
A. General (Cont’d)
14. Where extra listings are provided in conjunction with initial or subsequent installations of exchange service facilities, the charges begin with the day on which charges for the associated service are effective. Where extra listings are provided other than in conjunction with exchange service facilities, the charges begin with the day following their entry in the information records. When extra listings are included in, or excluded from, the directory, the charge will continue until the end of the directory period unless the listed party or firm vacates the customer's premises or subscribes for service in his own name, or unless the customer's service is discontinued.
15. A cross-reference listing is an additional listing which, instead of providing a telephone number, directs the user to refer to another listing.
B. Primary Listings
1. Business Listings
a. One listing in both the alphabetical and classified section of the directory which includes the name under which the business is publicly conducted, the address of the premises in which the termination of the primary access line(s) or PBX trunks are located, and the telephone number. An abbreviated designation descriptive of the business or profession will be included if the name does not indicate the nature of the business.
b. Each customer subscribing to PBX trunks is entitled to one listing in the classified section of the directory, under the classification of the customer's choice. Street addresses are provided at the option of the customer.
2. Residence Listings
a. Residence primary listings, provided without charge in the Alphabetical directory, may contain an additional name in the case of (a) two adults who share a common surname and live at the same address, (b) women whose husbands are deceased, and (c) persons known by more than one name, provided that the surname is the same.
b. Residence primary listings of professional customers may indicate the same designations of title or profession as their business service listings. When professional customers are not customers of business service, the listings may include designations of title. For the purpose of identification, residence primary listings of clergymen, professors, military or naval officers may include designations of title.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 15 Original Page 3
DIRECTORY SERVICE
15.1 DIRECTORY LISTINGS (Cont’d)
C. Additional Listings
1. Business Listings
Business additional listings may be of the following classifications:
a. Those members of firms, officers of corporations or the names of employees, departments or branches of the customer's business, etc. Departments or branches will be included under the primary service listing only. A listing may include the name portion of the primary listing and also the same business designation or a designation descriptive of the connection with such name.
b. Other names under which the business of the customer may be known or is desired to be known to the public when such name is applicable to identically the same business operation in scope and character as that covered by the primary service listing.
c. A listing under Condition b. preceding will be furnished only where there is sufficient evidence that the business may be known to the public under such name, provided that
(1) The listing has not been designed solely to secure preferential location in the alphabetical or classified sections.
(2) The inclusion of such a listing in the telephone directory will aid other telephone customers in locating the customer to the telephone service.
d. When a customer of business service represents another individual, firm, corporation or association which does not physically occupy the same place of business with the customer, the subscriber may arrange for a listing under his telephone number for such an individual or firm at the additional listing rate.
2. Residence Listings
a. Residence listings may be those of the customer or members of the customer's domestic establishment residing on the premises on which the customer's service is furnished.
b. Listings for individuals occupying rooms let for living quarters in hotels, rooming houses, apartment houses, automobile courts and mobile trailer courts on the premises at which the customer is furnished hotel or commercial PBX service will be furnished at the additional listing rate.
c. Where business service is furnished in a residence, additional listings may be furnished for the customer, an employee or a member of the customer's domestic establishment.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 15 Original Page 4
DIRECTORY SERVICE
15.1 DIRECTORY LISTINGS (Cont’d)
D. Lines of Information
Lines of information may be arranged, in addition to an additional or alternate listing, for the purpose of facilitating the use of the service, at the additional listing rate.
E. Non-Published or Non-Listed Service
1. Customers subscribing to non-published telephone number service release, indemnify and hold harmless the Company from any and all loss, claims, demands, suits or other action or any liability whatsoever whether suffered, made, instituted or asserted by the customer or by any other party or person caused or claimed, to have been caused directly or indirectly by its publication of such number or the disclosing of said number to any person.
2. Non-published number is service requested by a customer who does not desire to have his name and telephone number listed in the directory or have his number made known to other telephone users.
3. Non-listed number is service requested by a customer whose name and telephone number are not listed in the telephone directory, but can be obtained by contacting directory assistance.
4. Non-listed or non-published number service shall be paid for until the end of the directory period during which the non-listed or non-published telephone number does not appear in the Company's directory, unless the customer's service is discontinued.
5. No charge will be made for non-published or non-listed numbers for customers having a listed number in the same exchange under the same listing.
6. Utilization of Call Trace and Call Line Identifier
Parties with non-published numbers forfeit the privacy afforded by the service to the extent that the telephone number is identified through activation of a Call Trace or Call Line Identifier procedure whereby the name and address of the subscriber will be provided to the authorized law enforcement agency upon request.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 01-08-2021 Section 15 5th Revised Page 5
DIRECTORY SERVICE
15.1 DIRECTORY LISTINGS (Cont’d)
F. RATES
Monthly Rates [1]
Primary Service Listings No Charge
Additional, Alternate [2], Cross-Reference, Line of Information, and Foreign Listings $6.00 (I)
Non-Published and Non-Listed Service 6.00 (I)
[1] Nonrecurring charges in Section 2 apply.
[2] Each type of additional listing, e.g., lines of information, extra listings for customers whose name is spelled more than one way, is charged for at the alternate listing rate.
CO2021-01
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado
Effective: 02-01-2021 Section 15 3rd Revised Page 6
DIRECTORY SERVICE
15.2 DIRECTORY ASSISTANCE SERVICE
A. Terms and Conditions
See CENTURYLINK® LOCAL TERMS OF SERVICE: DIRECTORY ASSISTANCE SERVICES for the terms and conditions for local, long distance and national directory assistance.
B. Rates and Charges
1. Directory Assistance Service Charge, Per Directory Assistance call $6.99 (I)
2. When the customer requests Directory Assistance by dialing “0” where the customer has the technical capability to direct dial Directory Assistance, the applicable Operator Assistance charge applies in addition to the Directory Assistance Service Charge.
CO2021-03
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 16 Original Page 1
MISCELLANEOUS SERVICE ARRANGEMENTS
16.1 CUSTOMER REFERRAL PROGRAMS
A. Residence Terms and Conditions
1. Existing residence customers may be eligible for a one-time $50 bill credit when they submit a referral via the Company’s Internet website that results in the establishment of a new customer account for service that includes residential local exchange service. To be eligible, referred customers must establish a new customer account for service that includes residential local exchange service, and provide the Company with the billing account number of the Company’s existing referring customer who generated the on-line referral under this program. Once confirmed, this one-time $50 bill credit will be applied to the referring customer’s account within sixty days. This bill credit is limited to one bill credit per customer referral and unused credits will roll over to future months. Each customer is limited to a maximum of $600 in referral credits per calendar year.
2. New residence customers may be eligible for a $10 bill credit for six consecutive months. To be eligible, referred customers must establish a new customer account for service that includes residential local exchange service, and provide the Company with the billing account number of the Company’s existing referring customer who generated the on-line referral under this program. Once confirmed, the $10 bill credits will be applied to the referred customer’s account during each of the referred customer’s first six bill cycles with the Company. If the referred customer discontinues the local exchange service prior to the end of the six month period, no additional credits will be applied although the referred customer will not be required to refund the Company for previously acquired bill credits.
16.2 CALL LINE IDENTIFIER
A. Description
See CENTURYLINK LOCAL TERMS OF SERVICE: CALL LINE IDENTIFIER for applicable terms and conditions.
B. Rates and Charges
Nonrecurring Charge, 30-Day Period 12-Month Period Per Line Initial $46.00 $108.00 Renewal, Each 20.00 41.00
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 01-09-2019 Section 16 Original Page 2
MISCELLANEOUS SERVICE ARRANGEMENTS
16.3 UNIVERSAL SERVICE DISCOUNT PLAN FOR SCHOOLS AND LIBRARIES (E-Rate)
A. General
The Universal Service Support Mechanism was established to ensure affordable telecommunications service to all Americans including low-income consumers and eligible schools and libraries. Public and private schools (generally grades Kindergarten-Twelve) and public libraries and qualifying consortia may be eligible to apply for support discounts (Support) through the Schools and Libraries Universal Service Support Mechanism (E-Rate Program) in connection with the purchase of the Company’s services and equipment (Service).
In addition, these Customers may be eligible for state or local corollaries to the E-Rate Program. The Support may be provided by the E-rate Program in the form of a discount percentage of the billed charges for eligible Service. Schools, libraries, and consortia eligible for E-rate support pursuant to 47 Code of Federal Regulations part 54, subpart F shall comply with all E-rate Program rules and regulations in order to receive the Support.
B. Application for Support
1. E-Rate Program
The Customer will abide by all E-Rate Program rules for receipt of Support. The Customer is responsible for applying to the Schools and Libraries Division (SLD) of the Universal Service Administrative Company (or other authorized E-Rate Program administrator) for Support from the E-Rate program each year the Customer is eligible for the Support. The Customer will notify the Company in writing within 30 days of its receipt of a Funding Commitment Decision Letter from the SLD along with a copy of the notice and other relevant documentation as requested by the Company.
2. Other Funding Sources
The Customer is responsible for applying for Support from state and/or local administrators (Funding Sources). The Customer will notify the Company in writing within 30 days of its receipt of a Support commitment from such Funding Sources and will include a copy of its application, Funding Source Support documentation, and other relevant documentation as requested by the Company.
CO 17-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 01-09-2019 Section 16 Original Page 3
MISCELLANEOUS SERVICE ARRANGEMENTS
16.3 UNIVERSAL SERVICE DISCOUNT PLAN FOR SCHOOLS AND LIBRARIES (E-Rate)(Cont’d)
C. Receipt of Support
1. E-Rate Program
The Customer will pay, in full, all invoices issued by the Company prior to the Company’s receipt of notification from the Funding Source acknowledging the Customer’s receipt of Service. Upon notification, the Company will apply discounts to the Customer’s invoices or reimburse the Customer according to the Funding Commitment Decision Letter. The Customer is responsible to apply for SLD reimbursement (instead of receiving discounted Company bills) for all eligible customer premise equipment rentals or other financed arrangements. The Company reserves the right to require the Customer to seek SLD reimbursement (instead of receiving discounted Company bills) if the Customer has not received its Funding Commitment Decision Letter from the SLD by December 31 of the funding year. All discounts or reimbursements will be retroactive to the date authorized by the SLD funding year. The Company will either apply a credit to the Customer’s account or provide the Customer with a check corresponding to the appropriate amount of Support based on Service received.
2. Other Funding Sources
The Customer will pay, in full, all invoices issued by the Company prior to the Company’s receipt of notification from the Funding Source acknowledging the Customer’s receipt of Service. Upon notification, the Company will apply discounts or reimburse the Customer for Service delivered corresponding to the Funding Source acknowledgement. These discounts or reimbursements will be retroactive to the date authorized by the Funding Source funding year. The Company may reimburse the Customer with a credit to the Customer’s account or with a check corresponding to the appropriate amount of Support based on Service received.
D. Failure to Obtain Support
1. The Customer will reimburse the Company if the FCC, SLD or Funding Sources fail to do so or if the FCC, SLD or Funding Sources reclaim any portion of Support sent to the Company on Customer’s behalf. Customer will not be responsible for Support withdrawn due to the Company’s material failure to provide Service.
2. The Company is not responsible for the Customer’s compliance with FCC, SLD or Funding Source rules and regulations, the Customer’s applications for Support, or any decisions or actions by the FCC, SLD or Funding Sources with respect to the Customer.
3. For Service agreements of more than one year, the Customer may not terminate the Agreement based solely on its failure to receive Support.
CO 17-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 17 Original Page 1
LOCAL PRIVATE LINE SERVICE
17.1 CONDITIONS
A. Local Private Line Service is the furnishing of Company facilities for communications purposes of the customer and authorized users between specified locations within an exchange. Service is furnished seven days per week, twenty-four hours per day for a minimum period of one month.
B. Private line channels may be provided by metallic, fiber optic, radio, carrier or a combination thereof at the option of the Company. Metallic continuity or ground return channels are not guaranteed to be available.
C. Sub-voice grade channels are unconditioned channels capable of transmitting direct current mark-space or binary signals at rates up to 150 bauds. These channels are not suitable for the transmission of alternating current tones.
D. Voice grade channels have an approximate bandwidth of 300-3000 Hz furnished for voice frequency. These channels are not suitable for the transmission of direct current pulses.
E. Channels are furnished that are suitable for the specified purposes requested by the customer in a manner determined by the Company. A channel, circuit or facility furnished by the Company may be used only for the specific purpose primarily intended, and may not be used for a combination of services, nor may a service be superimposed on one of a different kind.
F. Local Private Line Service is provided on the following basis:
1. Local Channel
This is the facility between the central office and the point of termination at the customer's or authorized user's premises. One local channel is required for each service point.
2. Multi-Point Service Arrangement
This arrangement applies when the customer or authorized user has more than two service points on the same channel.
G. Local private line channels are suitably terminated at an interface point at the customer's premises. The Company shall not be responsible for the installation, operation or maintenance of any customer-premises terminal equipment or customer premises communications systems.
H. Where unusual conditions are encountered in arranging for the service such as loading, balancing or other special arrangements, additional charges as specified in CenturyTel d/b/a CenturyLink Private Line Transport Services Catalog No. 1, may apply in addition to the rates specified in B. following. For conditioning, or any optional features and functions other than the channel, see CenturyTel d/b/a CenturyLink Private Line Transport Services Catalog No. 1 for terms, conditions, and rates.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 17 Original Page 2
LOCAL PRIVATE LINE SERVICE
17.1 CONDITIONS (Cont’d)
I. All customer-provided apparatus connected to local private lines and any current used over such lines must be in accord with the specifications approved for such use by the Company. The Company reserves the right to specify protective apparatus which it deems necessary for the protection of its employees, property, service and the public.
J. This section contemplates the provision of Local Private Line Service where the Company has available facilities. Special Construction Charges, as set forth in Section 8 preceding, are involved when one or more of the following conditions are present:
1. The channel facilities to provide services or channels are not available and the Company constructs facilities to provide the services or channels for the customer and there is no other requirement for the facilities so constructed.
2. The Company constructs channel facilities of a type other than that which the Company would otherwise utilize in order to provide services or channels for the customer.
3. The Company constructs facilities to meet requirements specified by the customer that involves a route other than that which the Company would normally utilize in order to provide services or channels.
4. At the customer's request a greater number of channel facilities are constructed by the Company than would otherwise be constructed in order to fulfill the customer's initial requirements for services or channels.
5. The channel facilities to provide services or channels are not available and the Company expedites construction of the facilities at greater expense than would otherwise be incurred.
6. The channel facilities to provide services or channels are not available and the Company constructs temporary facilities to provide services or channels for the period during which the permanent facilities are under construction.
Title to all facilities provided in accordance with the preceding remains with the Company.
K. The minimum charge for Local Private Line Service is one month in accordance with the rates set forth in Section 17.2.
L. Each channel from the central office is priced separately.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 17 Original Page 3
LOCAL PRIVATE LINE SERVICE
17.2 RATES
Installation Monthly Charge Rate
A. Local Channel
1. On Continuous Property
- Each 1/4 mile or fraction thereof Actual Cost --
2. On Non-Continuous Property
2-wire channel Section 2 $41.50
4-wire channel Section 2 66.50
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 18 Original Page 1
RESERVED
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 06-01-2021 Section 19 4th Revised Page 1
CONNECTION TO CUSTOMER-PROVIDED FACILITIES, EQUIPMENT AND COMMUNICATIONS SYSTEMS
19.1 GENERAL
Equipment (including protective circuitry), communications systems, and premises wiring connected to telecommunications services furnished by the Company are generally subject to Title 47, Telecommunication, of the Code of Federal Regulations, Part 68, Connection of Terminal Equipment to the Telephone Network (47 CFR 68), commonly known as the FCC's Registration Program.
Equipment and systems not subject to 47 CFR 68 which are connected to telecommunications services furnished by the Company must meet the minimum protection criteria specified in 47 CFR 68.
19.2 CUSTOMER RESPONSIBILITY
A. All multi-line telephone systems connected to the Company’s network on or after February 16, 2020, must be configured to allow direct “911” dialing by any end user and must be configured to send MLTS notifications as described in Section 4.19.1.A. (T)
B. Multiline telephone systems (“MLTS”) required to comply with A. preceding must be (N) capable of conveying the dispatchable location of a 911 caller to a public safety answering point (“PSAP”) as described in Section 4.19.1.B. (N)
C. The customer shall be responsible for the installation, operation and maintenance of any (T) customer equipment or system. No combinations of customer equipment or systems shall require change in or alteration of the equipment or services of the Company, cause electrical hazards to Company personnel, damage to Company equipment, malfunction of Company billing equipment, or degradation of service to persons other than the user of the subject equipment or system, his calling or called party. Upon notice from the Company that a customer equipment or system is causing such hazard, damage, malfunction or degradation of service, the customer shall make such changes as shall be necessary to remove or prevent such hazard, damage, malfunction or degradation of service.
D. The customer shall be responsible for the payment of a Maintenance of Service Charge (T) (Trouble Isolation Charge) as specified in 19.7 following for visits by a Company employee to the customer's premises when a service difficulty or trouble report results from the use of customer equipment or system.
CO2021-07
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 09-18-2020 Section 19 Original Page 1.1
CONNECTION TO CUSTOMER-PROVIDED FACILITIES, EQUIPMENT AND COMMUNICATIONS SYSTEMS
19.3. COMPANY RESPONSIBILITY (M)
A. Telecommunications services are not represented as adapted to the use of customer equipment or systems. Where customer equipment or systems are used with telecommunications services, the responsibility of the Company shall be limited to the furnishing of service components suitable for telecommunications services and to the maintenance and operation of service components in a manner proper for such services. Subject to this responsibility the Company shall not be responsible for: a. the through transmission of signals generated by the customer equipment or systems or for the quality of, or defects in, such transmission; or b. the reception of signals by customer equipment or systems; or c. address signaling where such signaling is performed by customer signaling equipment.
B. The Company will, at the customer's request, provide information concerning interface parameters, including the number of ringers which may be connected to a particular telephone line, needed to permit customer equipment to operate in a manner compatible with telecommunications services. (M)
(M) Material moved from 3rd Revised Page 1 of this section.
CO2020-09
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 19 Original Page 2
CONNECTION TO CUSTOMER-PROVIDED FACILITIES, EQUIPMENT AND COMMUNICATIONS SYSTEMS
19.3 COMPANY RESPONSIBILITY (Cont’d)
C. The Company may make changes in its telecommunications services, equipment, operations or procedures, where such action is not inconsistent with 47 CFR 68. If such changes can be reasonably expected to render any customer's equipment or system incompatible with telecommunications services, or require modification or alteration of such customer equipment or systems, or otherwise materially affect its use or performance, the customer will be given adequate notice, in writing, to allow the customer an opportunity to maintain uninterrupted service.
19.4 RECORDING OF TWO-WAY TELEPHONE CONVERSATIONS
Telecommunications services are not represented as adapted to the recording of two-way telephone conversations. However, customer voice recording equipment may be directly, acoustically or inductively connected with telecommunication services as follows:
A. Customer recording equipment may be connected to the Telecommunications Network provided that, when such connections are made the voice recording equipment shall be so arranged that, at the will of the user, it can be activated and deactivated. In addition, one of the following conditions must apply:
1. All parties to the telephone conversation must give their prior consent to the recording of the conversation, and the prior consent must be obtained in writing or be part of, and obtained at the start of, the recording, or
2. The recording party to the telephone conversation must notify the other party to the telephone conversation that they intend to record the conversation, and this notification must be part of and obtained at the start of the recording, or
3. A distinctive recorder tone, repeated at intervals of approximately fifteen seconds, is required to alert all parties when the recording equipment is in use. The distinctive recording tone can be provided as part of:
a. the recording equipment; or
b. customer registered or grandfathered protective circuitry; or
c. a grandfathered Company connecting arrangement.
In the case of municipal fire and police departments which have central office lines used exclusively for the receipt of local or intrastate fire or police emergency calls and are attended at
All times for such purposes, recorder-connector equipment without the automatic tone device may be furnished for use with such systems provided that the proper municipal authority certifies that these conditions will be observed.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-5-18 Section 19 1st Revised Page 3
CONNECTION TO CUSTOMER-PROVIDED FACILITIES, EQUIPMENT AND COMMUNICATIONS SYSTEMS
19.4 RECORDING OF TWO-WAY TELEPHONE CONVERSATIONS
A. Customer recording equipment may be connected … (Cont’d)
4. A broadcast licensee shall be exempt from the above recording requirements provided at least one of the following requirements is met:
a. the licensee informs each party to the call of its intent to broadcast the conversation; or
b. each party to the call is aware of the licensee's intent to broadcast the call; or
c. such awareness of the licensee's intent to broadcast the call may be reasonably imputed to the party.
B. The FCC has established the following exceptions to the foregoing requirements.
1. Recordings made of incoming calls to the telephone numbers publicized for emergencies involving health or safety of life and property (e.g., emergency situations involving fire, health care, police, public utilities and emergency road service) and outgoing calls made in immediate response to such calls. Included in this exception are:
a. Recordings made at the United States Department of Defense Command Centers of emergency communications transmitted over the Department of the Defense's private line system when connected to MTS or local exchange (D) service, and
b. Recordings made by the United States Nuclear Regulatory Commission of the Department of Energy with respect to the telephone systems located at its Operations Center.
2. Recordings of calls made for patently unlawful purposes, such as bomb threats, kidnap ransom requests and obscene telephone calls. Outgoing calls made in immediate response to such calls are also accepted. Included in this exception are:
Recordings made by the United States Secret Service of the Department of the Treasury for recording of two-way telephone conversations which concern the safety and security of the person of the President of the United States, members of his immediate family, or the White House and its grounds.
3. Recordings of calls made by Federal, State or local law enforcement authorities, or federal intelligence authorities, under color of law.
CO 18-07 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 06-01-2020 Section 19 2nd Revised Page 4
CONNECTION TO CUSTOMER-PROVIDED FACILITIES, EQUIPMENT AND COMMUNICATIONS SYSTEMS
19.5 ACOUSTIC OR INDUCTIVE CONNECTIONS
Customer voice or data terminal equipment may be acoustically or inductively connected to Company-provided terminal equipment provided the connection is made external to the terminal equipment. Such connections are subject to the Minimum Protection Criteria specified in 47 CFR 68.
Customer tone-type address signaling is permitted through such connections, however, the services of the Company are not designed for such use and the Company makes no representation as to the reliability of address signaling which is performed in such manner.
19.6 VIOLATION OF REGULATIONS
When any customer equipment or system is used with telecommunications services in violation of any of the provisions of 47 CFR 68 or this Section 8.1., the Company will take such immediate action as necessary for the protection of the telecommunications network and Company employees, and will promptly notify the customer of the violation. The customer shall discontinue such use of the equipment or system or correct the violation and shall confirm in writing to the Company within 10 days, following the receipt of written notice from the Company, that such use has ceased or that the violation has been corrected. Failure of the customer to discontinue such use or to correct the violation and to give the required written confirmation to the Company within the time stated above shall result in suspension of the customer's service until such time as the customer complies with the provisions of this Local Terms of Service.
19.7 TROUBLE ISOLATION CHARGE (A.K.A. MAINTENANCE OF SERVICE CHARGE)
A. Description
The Trouble isolation Charge is applicable when the Company dispatches a technician to (T) investigate a customer-reported trouble and a service difficulty is found to be caused by customer-provided equipment, wire, facilities, communications system or customer actions, and the customer does not have the Company repair the premises wire (T) trouble. (N) The Trouble Isolation Charge also applies when a customer requests or allows the Company to dispatch a technician to investigate the reported trouble and the customer then does not allow access to the necessary in-home wiring and equipment or is not available to allow access.
This charge is waived for customers who have inside wire protection, unless the Company determines through remote testing that no trouble exists, and the customer insists on a dispatch. If no trouble is found, a Trouble Isolation Charge applies (N) whether or not the customer has inside wire protection.
See Section 6.2 for charges applicable for Payphone Services.
CO2020-03
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 06-04-2021 Section 19 6th Revised Page 5
CONNECTION TO CUSTOMER-PROVIDED FACILITIES, EQUIPMENT AND COMMUNICATIONS SYSTEMS
19.7 TROUBLE ISOLATION CHARGE (A.K.A. MAINTENANCE OF SERVICE CHARGE) (Cont’d)
B. Application
The Trouble Isolation Charge will not apply when:
• Customer is subscribed to an Inside Wire Maintenance Plan before a Company technician is dispatched
• A service difficulty or trouble is found to be in a permanently wired telephone associated with service (i.e., no network interface device)
• The service difficulty or trouble is in Company-maintained equipment or wiring.
• No trouble is found after customer allows the necessary access to in-home wiring and/or equipment.
• Customer authorizes company repair of inside wiring and/or customer-provided equipment
C. Rates
Business and Residence $95.00
19.8 Inside Wire Maintenance Plans (a.k.a. Inside Wire Protection)
A. General
See CenturyLink Inside Wire Maintenance and Line-Backer™ Terms and Conditions Service Agreement for applicable terms and conditions for business and residence inside wire maintenance plans.
An Early Termination Fee as described in the aforementioned service agreement will apply when a customer who is subscribed to an inside wire maintenance plan under a nine-month minimum commitment period discontinues the plan prior to the end of the commitment period.
B. Rates
Residence, Per Line $13.00
Business, Per Line 13.00 (I)
CO2021-08
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-5-18 Section 20 1st Revised Page 1
MESSAGE TOLL TELEPHONE SERVICE
The Company concurs in the terms, conditions and rates governing intraLATA Message Toll Telephone Service. (D)
The Company extends this concurrence to any and all changes which may be made subsequent to this date by Qwest Corporation d/b/a CenturyLink QC Local Terms of Service.
The Company reserves the right to cancel and make void this statement of concurrence at any time as it appears that such cancellation is in the best interest of the Company.
CO 18-07 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 21 Original Page 1
MISCELLANEOUS SERVICE OFFERINGS TO VOICE MAIL PROVIDERS (RG1 and RG2 Only)
21.1 MESSAGE DELIVERY SERVICE
A. Description
1. Message Delivery Service transmits call information pertaining to all incoming calls to a Message Delivery Service Provider's Multi-Line Hunt Group. This information includes the following:
a. The called directory number
b. The calling number (if the calling number is in the same central office switch as the provider).
c. The reason for forwarding on forwarded calls such as busy or don't answer.
2. This information is transmitted to the provider via a data link (private line) between the central office switch and the provider's equipment at the provider's premises.
3. This service enables the provider to identify the called client on forwarded calls and provide personalized answering responses to that client's calls. Additionally the identity of the calling directory number (if the calling number is served from the same central office switch) will allow the provider to provide more personalized answering to the caller.
4. Call forwarding is provided separately from Section 10 of this Local Terms of Service.
B. Regulations
1. The provider must have a Multi-Line Hunt Group in the same central office switch where the data line (Private Line) terminates that is used to transmit call information and the provider client telephone number.
2. Signaling on the data link (private line) is ASCII asynchronous.
3. More than one provider Multi-Line Hunt Group may be served by the same data line (private line) as long as the provider's equipment can interpret the data transmitted.
4. A separate Multi-Line Hunt Group arrangement must be ordered for each Centrex/CENTREX customer served.
5. If a called telephone number is forwarded to another number only the last telephone number can be delivered.
6. When used in conjunction with Message Waiting - Visual Indication, the provider client must have class compatible customer premises equipment.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 21 Original Page 2
MISCELLANEOUS SERVICE OFFERINGS TO VOICE MAIL PROVIDERS (RG1 and RG2 Only)
21.1 MESSAGE DELIVERY SERVICE
B. Regulations (Cont'd)
7. A Voiceband/Data circuit (or equivalent) is required in addition to the common equipment to provide signaling between the central office and the provider's premises to provide call information and/or message waiting indication. A circuit must terminate at each central office switch where client lines are resident.
8. Message Delivery Service will be provided where technically and/or economically feasible and where sufficient demand exists to warrant the provision of the service.
C. Rates and Charges –
1. The rates and charges for this service are in addition to all rates and charges for the associated underlying service.
2. The Nonrecurring Charge to change the service is the same as the charge to install it.
3. The rates and charges are as follows: Nonrecurring Monthly Charge Rate
Common equipment per data link channel, $1200.00 $120.00 per central office equipped
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 21 Original Page 3
MISCELLANEOUS SERVICE OFFERINGS TO VOICE MAIL PROVIDERS (RG1 and RG2 Only)
21.2 MESSAGE WAITING INDICATION – AUDIBLE
A. Description
Message Waiting Indication is a feature whereby subscribers will hear an audible interrupted tone, when lifting the receiver, which indicates that a message is waiting. The tone will continue until the message has been retrieved.
B. Regulations
1. Provider clients subscribing to Message Waiting Indication must have their line programmed to accept Message Waiting Indication.
2. The provider must subscribe to Message Delivery Service in order to provide this feature.
C. Rates and Charges
The rates and charges for this service are in addition to all rates and charges for the associated underlying service. Monthly Rate
- Each client line arranged, $0.10
- Message Waiting - Audible and Message Waiting Visual $1.00
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 21 Original Page 4
MISCELLANEOUS SERVICE OFFERINGS TO VOICE MAIL PROVIDERS (RG1 and RG2 Only)
21.3 MESSAGE WAITING INDICATION – VISUAL
A. Description
Message Waiting Indication-Visual is a feature whereby subscribers will see a visual alerting signal giving an indication of a message waiting. The signal will continue until the message has been retrieved. The customer must provide a class-compatible visual device in order to use this feature. The service can only be provided on non-electronic loops.
B. Regulations
1. Each provider client subscribing to Message Waiting Indication - Visual must have their line programmed to accept Message Waiting Indication-Visual.
2. The provider must subscribe to Message Delivery Service in order to provide this feature.
C. Rates and Charges
1. The rates and charges for this service are in addition to all rates and charges for the associated underlying service.
2. The rates and charges are as follows: Monthly Rate
- Each client line arranged, $0.95
- Message Waiting - Visual and Message Waiting - Audible 1.00
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 21 Original Page 5
MISCELLANEOUS SERVICE OFFERINGS TO VOICE MAIL PROVIDERS (RG1 and RG2 Only)
21.4 TWO-WAY VOICE MAIL INTERCONNECTION SERVICE
A. General
1. Two-Way Voice Mail Interconnection Service is a 1.544 Mbps digital connection between a local central office and the customer’s Voice Mail platform point of presence.
2. The service includes one block of 20 DID numbers; additional blocks of DIDs can be purchased under rates located in Section 11.
3. Two-Way Voice Mail Interconnection Service enables the connection of a customer’s Voice Mail platform(s) to the central office associated with the Voice Mail platform’s point of presence, and is intended solely for the purpose of Voice Mail subscriber access to the Voice Mail platform.
4. Two-Way Voice Mail Interconnection Service is only available to customers served by CenturyTel of Eagle d/b/a CenturyLink.
B. Definitions
2B1Q – An encoding method in which two binary bits are encoded into one quaternary signal, doubling the effectiveness of transmission.
CUSTOMER – For this section only, “customer” is defined as a Voice Mail Provider subscribing to CenturyTel of Eagle’s service in conjunction with the provision of a voice messaging service to end users.
SUBSCRIBER – For this section only, “subscriber” is defined as an end user subscribing to a voice messaging service from a Voice Mail Provider.
C. Regulations
1. Two-Way Voice Mail Interconnection Service is available, where facilities permit, under a term commitment of one year, two years, three years or five years. CenturyTel of Eagle may deny a request for this service due to other operational priorities or the nature of the request.
2. Two-Way Voice Mail Interconnection Service is offered only on a flat-rate basis. Usage charges do not apply.
3. Service is offered on an intrastate/intraLATA basis. Two-Way Voice Mail Interconnection Service includes channelized DS1 which, dependent upon central office capability, will consist of either with twenty-three 64kbps communications channels, and one 64kbps 2B1Q signaling channel or 24 communications channels.
4. The service is provisioned solely for the purposes of access by a Voice Mail subscriber to the customer’s Voice Mail service.
5. Customers must subscribe to the appropriate number of Two-Way Voice Mail Interconnection Service to provide access for Voice Mail subscribers. CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 21 Original Page 6
MISCELLANEOUS SERVICE OFFERINGS TO VOICE MAIL PROVIDERS (RG1 and RG2 Only)
21.4 TWO-WAY VOICE MAIL INTERCONNECTION SERVICE
C. Regulations (Cont’d)
6. Temporary suspension of service at the customer’s request (vacation service) is not available for Two-Way Voice Mail Interconnection Service.
D. Application of Rates and Charges
1. The rate includes a channelized 1.544 Mbps facility which originates at a designated local central office and terminates at the point of presence for the Voice Mail platform, which, dependent upon central office capability, will consist of either twenty-three (23) communication channels and one 64 kbps 2B1Q signaling channel or 24 communications channel.
2. If Two-Way Voice Mail Interconnection Service originates in a central office other than where the Voice Mail point of presence is located, the Interexchange Private Line mileage rates and charges in Section 17.2 of the CenturyTel d/b/a CenturyLink Private Line Transport Services Catalog No. 1 are applicable.
3. The monthly rate in effect for the term commitment period selected by the customer is not subject to rate increases during the term commitment period. Upon expiration of the customer’s term commitment period, the customer must select a new term commitment at the then applicable rates. If the customer does not select a new term commitment period, the customer will be charged at the then prevailing rate for the expired term commitment period, and will be subject to any future rate increases.
E. Rates and Charges
Service Charges apply in addition to the following rates.
Per Trunk Term Commitment Period Monthly Rate Nonrecurring Charge One Year $350.00 $0.00 Two Years 325.00 0.00 Three Years 275.00 0.00 Five Years 250.00 0.00
F. Early Termination Liability
If a customer under a term commitment disconnects all or a portion of the Two-Way Voice Mail Interconnection Service prior to the expiration of Term Commitment Period, a Termination Liability Charge will be a one-time charge equal to the sum of 50% of the total charges applicable for the remainder of the Term Commitment Period. If Special Types of Construction charges were applied to the service being terminated, any termination charges associated with Special Types of Construction charges will also apply.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 22 Original Page 7
LOCAL OPERATOR SERVICE CHARGES
22.1 CONDITIONS
A. Local Operator Service Charges will apply on all local exchange operator handled calls under the jurisdiction of this Local Terms of Service. Charges apply according to the class of call the calling station selects. The call classes are:
- Calling Card Station Rates - Operator-Handled Station-to-Station - Operator-Handled Person-to-Person - Operator-Handled Collect - Operator-Handled Billed to Third Party
1. Calling Card Station Rates - Apply when the calling person:
a. dials the digit zero, plus the telephone number, plus a calling card number (where equipment is available) to complete the call without operator assistance, or
b. dials the digit zero, plus the telephone number (0 + number) to complete the call. Operator assistance is limited to recording the calling card number for billing purposes, or
c. dials the operator and places a calling card Station-to-Station call when equipment capability precludes either of the foregoing.
2. Operator-Handled Station-to-Station - Applies when calls are completed with the assistance of an operator unless another Operator Handled charge applies, or the call is being placed for a calling party identified as handicapped and unable to dial the call because of that handicap. Operator station-to-station also applies when calls originate at a coin telephone.
3. Operator-Handled Collect - Applies when operator assistance is used to complete a call and reverse the charge to the called party. This charge also applies when calls originate at a coin telephone.
4. Operator-Handled Billed to Third Party - Applies when a customer asks that a completed dial station-to-station call be billed to another telephone number. Operator- Handled Billed to Third Party also applies when calls originate at a coin telephone.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 22 Original Page 8
LOCAL OPERATOR SERVICE CHARGES
22.1 CONDITIONS
A. Local Operator Service Charges will apply on all local exchange … (Cont’d)
5. Operator-Handled Person-to-Person - Applies when a calling station names the particular party to be reached by an operator. The party may be:
• A person • A mobile station • A station, department or office reached through a Company or customer-provided PBX attendant.
Person-to-Person also applies when the calling party:
• Cannot speak to the intended person or station but agrees to speak to someone else. • Requests an operator to make arrangements with a person to receive a call at a specified time.
22.2 RATES
The charges for all Local Operator Handled Services are billed to the calling party, unless the charge is billed to the called party as a collect call and the charge is accepted by the called party; or, the charge is billed to an authorized third telephone number, authorized calling card, or special billing number. The charges cannot be billed to a payphone.
Nonrecurring Charge
Calling Card Station Rates Customer Dialed - Automated $0.30 Customer Dialed - Operator Assisted 0.58 Operator Dialed 1.13
Operator Handled Station-to-Station 1.25
Operator Handled Collect 1.85
Operator Handled Billed to Third Party 1.51
Operator Handled Person-to-Person 3.00
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 23 Original Page 1
PACKAGED SERVICES
23.1 SIMPLE CHOICETM
A. Description
Simple Choice One (1) and Simple Choice Two (1) are packages of features available to both residential and business customers. Simple Choice One includes the features specified following and a flat rate access line. Simple Choice Two includes two access lines. Customers subscribing to Simple Choice One and Simple Choice Two are entitled to unlimited use of the service/features specified.
B. Features
Following are the eligible call features. All features may not be available in all areas:
• Caller ID Number Only (1) • 3- Way Calling • Caller ID • Distinctive Ring • Call Waiting/Cancel Call Waiting • VIP Alert • Call Waiting ID • Busy Redial *66 • Call Waiting Display Deluxe • Message Waiting Indicator • Call Forwarding • Anonymous Call Rejection *77 • Call Forward No Answer • Selective Call Accept *64 • Call Forward Busy • Selective Call Forward *63 • Call Forward Busy/No Answer • Selective Call Rejection *60 • Call Forward Remote Access (2) • Long Distance Alert • Call Return *69 • Speed Call 8 & 30 (2) • Call Transfer • Home Intercom • Call Waiting
C. Terms and Conditions
1. A customer may select an unlimited number of compatible services and features from the Features list. All terms and conditions as specified elsewhere in this Local Terms of Service apply.
2. Nonrecurring charges do not apply for transactions involving additions, deletions, or changes to the services/features requested as part of Simple Choice One (1) and Simple Choice Two (1). However, appropriate nonrecurring charges do apply for installation of, moves, and changes to the access line.
(1) Grandfathered to existing customers at their present location. (2) Deregulated Service
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 01-08-2021 Section 23 5th Revised Page 2
PACKAGED SERVICES
23.1. SIMPLE CHOICETM
C. Terms and Conditions (Cont’d)
3. Customers subscribing to the Simple Choice Two may select different features for each line. All lines must be billed to the same account and located at the same premise.
4. Simple Choice One and Simple Choice Two features must be activated by the customer before they can be used without incurring usage charges.
5. All recurring charges applicable to an access line apply to Simple Choice One and Simple Choice Two. Among other things, these can include but are not limited to, EAS charges, surcharges, subscriber line charges, and taxes.
D. Rates Residence Business Simple ChoiceOne and Simple Choice Two - Initial Line[1]
Rate Group 1 $39.00 (I) $ 60.00 (I) Rate Groups 2,3,4 39.00 (I) 48.00 (I)
Simple ChoiceTwo - Second Line [1]
Rate Group 1 34.00 (I) 55.00 (I) Rate Groups 2,3,4 34.00 (I) 55.00 (I)
Nonrecurring
A nonrecurring charge will not apply for installation of the features for Simple Choice One and Simple Choice Two. Installation, moves, and changes to the access line(s) will incur the appropriate nonrecurring charges found in Section 2.
[1] Grandfathered to existing customers at their present location.
CO2021-01
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 23 Original Page 3
PACKAGED SERVICES
23.2 VOICE MAIL COMPLEMENTARY SERVICES PACKAGE
A. Description
The Voice Mail Complementary Services Package provides a group of basic network services (generally used in conjunction with voice mail services) at one monthly rate. The package consists of the following services (where available):
• Call Forward No Answer • Call Forward Busy • or, Call Forward Busy/No Answer • Message Waiting Indication - Audible or Visual
B. Terms and Conditions
1. All regulations and restrictions that normally apply to the services when they are individually provided also apply when they are provided as part of this package.
2. All services are provided only from central offices that have been arranged to provide these services. The services are provided subject to availability of facilities.
3. This package is available only to individual line residence and business customers.
C. Rates Residence Business Voice Mail Complementary Services Package, Monthly Rate, Per Line $2.00 $3.00
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 23 Original Page 4
PACKAGED SERVICES
23.3 SIMPLE CHOICETM (3) OR BUSINESS ASSIST ADVANTAGE
A. Description
Simple Choice is a package of features available to residential customers. Business Assist Advantage is a package of features available to business customers.
These packages includes the features specified following and a flat rate access line with touch calling. Customers subscribing to Simple Choice or Business Assist Advantage are entitled to unlimited use of the service/features specified.
B. Features
Following are the eligible call features. All features may not be available in all areas:
• Caller ID Number Only (1) • VIP Alert • Caller ID • Distinctive Ring • Call Waiting/Cancel Call Waiting • Home Intercom • Call Waiting ID • Busy Redial *66 • Call Waiting Display Deluxe • Message Waiting Indicator • Call Forwarding • Anonymous Call Reject *77 • Call Forward No Answer • Selective Call Accept *64 • Call Forward Busy • Selective Call Forward *63 • Call Forward Busy/No Answer • Selective Call Rejection *60 • Call Forward Remote Access (2) • Long Distance Alert • Call Transfer • Speed Call 8 or Speed Call 30 (2) • Call Return *69 • Privacy Protector (where available) • 3- Way Calling • Voice Mail (where available) • Call Waiting
(1) Grandfathered to existing customers at their present locations. (2) Deregulated Service (3) Effective December 26, 2014, Simple Choice is not available to new customers and is limited to lines in service for existing customers.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 01-08-2021 Section 23 5th Revised Page 5
PACKAGED SERVICES
23.3 SIMPLE CHOICETM (1) OR BUSINESS ASSIST ADVANTAGE (Cont'd)
C. Terms and Conditions
1. A customer may select an unlimited number of compatible services and features from the Features list. All terms and conditions as specified elsewhere in this Local Terms of Service shall apply
2. Nonrecurring charges do not apply for transactions involving additions, deletions, or changes to the services/features requested as part of Simple Choice or Business Assist Advantage. However, appropriate nonrecurring charges do apply for installation of, moves, and changes to the access line.
3. Simple Choice or /Business Assist Advantage features must be activated by the customer before they can be used without incurring usage charges.
4. All recurring charges applicable to an access line apply to Simple Choice or Business Assist Advantage. Among other things, these can include but are not limited to, EAS charges, surcharges, subscriber line charges, and taxes.
5. If access line rates for residence and business service, as listed elsewhere in this Local Terms of Service increase, Simple Choice or Business Assist Advantage rates may also increase (upon Commission approval).
D. Rates Simple Choice (1) Business Assist Advantage Residence Business
Rate Group 1 $43.00 [2] (I) $57.95 Rate Groups 2-4 $39.00 [2] (I) 51.00 (I)
A nonrecurring charge will not apply for installation of the features for Simple Choice or Business Assist Advantage. Installation, moves, and changes to the access line(s) will incur the appropriate nonrecurring charges found in this Local Terms of Service.
[1] Effective December 26, 2014, Simple Choice is not available to new customers and is limited to lines in service for existing customers.
[2] The monthly rate will be discounted by $5.00 when customers also subscribe to the CenturyLink Communications, LLC (f.k.a. CenturyTel Long Distance, LLC) Simple Choice Unlimited long distance plan and the Company’s High Speed Internet (1.5M or higher).
CO2021-01
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 01-08-2021 Section 23 4th Revised Page 6
PACKAGED SERVICES
23.4. CALLER ID EXTRA (1)
The Company will offer a feature plan to residential customers who subscribe to Caller ID, Call Waiting, Call Waiting ID, Call Forwarding and 3-Way Calling for a package price of $12.00 per (I) month. In addition, all applicable nonrecurring charges will be waived.
23.5 CALLER ID PLUS (1)
The Company will offer a feature plan to residential customers who subscribe to Caller ID, Call Waiting, Call Waiting ID and 3-Way Calling where available, for a package price of $11.00 per (I) month. In addition, all applicable nonrecurring charges will be waived.
23.6 BUSINESS UNLIMITED
A. Description
The Business Unlimited bundle is available to new and existing business customers with up to a total of 10 lines. Subscription to the Business Unlimited bundle includes one (1) line of Unlimited Local Calling with an unlimited choice of all compatible features offered by the Company and unlimited long distance calling provided by CenturyLink Communications, LLC (f.k.a. CenturyTel Long Distance, LLC). Additional lines up to a maximum of nine (9) additional lines may be added. The monthly rate for Business Unlimited does not include applicable taxes and surcharges.
Nonrecurring charges do not apply for transactions involving additions, deletions, or changes to the services/features requested as part of Business Unlimited. However, appropriate nonrecurring charges do apply for installations and moves of the access line(s).
Metered/measured line services, PBX, Key, or Centrex accounts are not eligible for the Business Unlimited bundle. The customer must subscribe to the CenturyLink Communications, LLC (f.k.a. CenturyTel Long Distance, LLC) Basic Business Unlimited Long Distance Bundle for each Business Unlimited line.
B. Monthly Rates
The following rates apply in addition to the monthly rates applicable for companion long distance service.
Primary Access Line Additional Access Line Charge Charge $48.00 (I) $48.00 (I)
(1) Not available to new customers and is limited to lines in service for existing customers.
CO2021-01
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 6-9-2017 Section 23 1st Revised Page 7
PACKAGED SERVICES
23.7 PURE BROADBAND BUNDLE – GRANDFATHERED (1)
A. Description
Pure Broadband Bundle includes inbound and restricted outbound only service for residence or business customers and features as specified, and requires subscription to the Company’s High Speed Internet (1.5 Mbps or greater).
B. Features
Outbound Call Block Feature Non-Published Telephone Number Service Billed Number Screening (Optional)
C. Terms and Conditions
Pure Broadband Bundle is available to residential and business customers in all exchanges within the Company where technically feasible, subject to availability of facilities.
This bundle is only available with inbound and restricted outbound only service. Lines equipped with Pure Broad/b/and Bundle will not have a directory listing and will not be included in the Company’s directory assistance records. Extended Area Service (EAS) charges do not apply.
The bundle rate will include the Subscriber Line Charge.
Service Charges or nonrecurring charges do not apply.
D. Rates Residence Business Per Bundle, per month
Rate Groups 3 & 4 $28.00 (2) 43.95 (2) All Others $28.00 (2) 43.95 (2)
(1) Effective June 11, 2017, Pure Broadband Bundle is grandfathered for residential customers. Availability to current customers is limited to lines in service at existing locations.
(2) Rates applicable for non-regulated High Speed Internet also apply.
CO 17-02 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 23 Original Page 8
PACKAGED SERVICES 23.8 CORE CONNECT
A. Description
CORE CONNECT is an optional enrollment plan that permits business customers who subscribe to qualifying products and services to receive Local Exchange Service and additional features and services for a flat monthly rate.
CORE CONNECT bundles are available under a one, two, or three-year Term Discount Plan (TDP). Certain CORE CONNECT bundles are available on a month-to-month basis as specified in E. following.
B. Regulations
1. CORE CONNECT customers must also subscribe to the Company’s non-regulated 1.5 Mbps or greater High-speed Internet at each CORE CONNECT location. In locations where 1.5 Mbps is not available, customers may alternatively subscribe to the Company’s non-regulated 512 or 768 Kbps HSI. These qualifying services must be billed on the same invoice as CORE CONNECT, but may be provisioned on access lines or trunks other than CORE CONNECT.
2. Customers may subscribe to a maximum of ten (10) CORE CONNECT business lines at each customer location.
3. There is no minimum service period for CORE CONNECT bundles. Customers who discontinue services within thirty days after establishment of service will be charged only for the number of days CORE CONNECT was in service. Early termination liability charges for customers who subscribe to a CORE CONNECT bundle under a Term Discount Plan are as specified in C. following.
4. CORE CONNECT lines cannot terminate into a PBX or other line trunking device except as otherwise indicated herein.
5. Components of CORE CONNECT will be converted to ala carte rates for the remaining services if customers remove any of the qualifying services.
6. All terms and conditions specified elsewhere for the respective services/features requested as part of this plan shall apply.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 23 Original Page 9
PACKAGED SERVICES
23.8 CORE CONNECT (Cont’d)
B. Regulations (Cont’d)
7. Services selected as part of this plan can only be provided where technically available and compatible with other services the customer may choose to order.
8. CORE CONNECT bundles cannot be combined with any other discounts unless otherwise specified.
9. CORE CONNECT bundles are not available to customers who are or become toll restricted. Service Connection Charges will not apply for those existing lines converted, in-place, to business exchange service due to company-initiated toll restrictions. Such customers will not be permitted to re-enroll in this plan until such time as all associated unpaid balances are satisfactorily paid in full.
C. Term Discount Plan
1. A Term Discount Plan (TDP) provides customers with discounts when the customer subscribes to a CORE CONNECT under a one, two or three-year term agreement.
2. Any CORE CONNECT line(s) added subsequent to establishment of a TDP must be added under a separate TDP commitment period.
3. The rates and discounts in effect when customers subscribe to CORE CONNECT under a TDP will apply until expiration of that TDP. CORE CONNECT lines that are subsequently added under a separate TDP will receive the rates in effect when those lines are added.
4. Upon expiration of a TDP, the TDP discounts specified in Section 23.8.E. will expire, and the customer will be charged at the then prevailing monthly rate. If the customer renews the TDP or signs up for a new TDP, the rates then in effect will apply for the new or renewed TDP.
5. If the Company terminates service for cause or if the customer discontinues the service in whole or in part without cause prior to the expiration date, no termination liability charges will apply for the regulated portion(s) of CORE CONNECT. However, if customers remove any of the qualifying services prior to the TDP expiration date, the remaining components of CORE CONNECT will be converted to ala carte rates and the TDP discount will not apply.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 23 Original Page 10
PACKAGED SERVICES
23.8 CORE CONNECT (Cont’d)
D. Application of Rates
1. The monthly rates include the Local Exchange Service, flat rate EAS, and features only. These rates do not include the monthly charges for HSI or for the qualifying long distance plan, if applicable.
2. Service Charges apply for new and additional CORE CONNECT lines, and moves of existing lines. Service Charges may be waived for customers who move services from another telecommunications service provider to CORE CONNECT under a one, two or three-year TDP.
3. Service Charges do not apply when CORE CONNECT replaces existing Local Exchange Service. Service Charges do apply when Customers request a change from CORE CONNECT back to Local Exchange Service.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 23 Original Page 11
PACKAGED SERVICES
23.8 CORE CONNECT (Cont’d)
E. Rates and Charges
1. Core Connect 1 (1)
Business Individual Line Service or Key Trunk Service Hunting (optional) Choice of the following features and services:
• Caller ID with Name (includes Anonymous Call Rejection) • Call Forward Variable • Call Forward Busy • Call Forward/No Answer • Call Forward Remote Access (2) • Call Waiting/Cancel Call Waiting • Call Waiting ID • Three-Way Calling • Call Transfer • Return Call • Distinctive Ring • Busy Redial • Message Waiting • Voicemail (2)
Per Location, Per Month Core Connect 1 Initial 2nd through 10th bundle Exchanges (3) Bundle All Terms M-M 1-Year 2-Year 3-Year RG1 $70.00 $30.00 $25.00 $22.50 $20.00 RG 2 70.00 40.00 35.00 32.50 30.00 RG 3 80.00 50.00 45.00 42.50 40.00 RG 4 80.00 50.00 45.00 42.50 40.00
(2) Customers must also subscribe to CenturyLink Communications, LLC (f.k.a. CenturyTel Long Distance, LLC) Business Unlimited (Option 1) long distance plan for each line or trunk subscribed. (2) Deregulated service. (3) See Section 1 of this Local Terms of Service for listing of exchanges by rate group.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 23 Original Page 12
PACKAGED SERVICES
23.8 CORE CONNECT (Cont’d)
E. Rates and Charges (Cont’d)
2. Core Connect 1 LITE
Business Individual Line Service or Key Trunk Service Hunting (optional) Choice of the following features and services:
• Caller ID with Name (includes Anonymous Call Rejection) • Call Forward Variable • Call Forward Busy • Call Forward/No Answer • Call Forward Remote Access (1) • Call Waiting/Cancel Call Waiting • Call Waiting ID • Three-Way Calling • Call Transfer • Return Call • Distinctive Ring • Message Waiting • Voicemail (1)
Per Location, Per Month Core Connect 1 Initial LITE (2) Bundle 2nd through 10th bundle Exchanges All Terms M-M (3) 1-Year 2-Year 3-Year RG1 $70.00 $30.00 $25.00 $22.50 $20.00 RG 2 70.00 40.00 35.00 32.50 30.00 RG 3 80.00 50.00 45.00 42.50 40.00 RG 4 80.00 50.00 45.00 42.50 40.00
(1) Deregulated service. (2) See Section 1 of this Local Terms of Service for listing of exchanges by rate group. (3) Customers must initially subscribe to Core Connect 1 LITE under a TDP. Month-to-month rates are available upon expiration of a TDP when customers do not renew or select a new TDP option.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 23 Original Page 13
PACKAGED SERVICES
23.8 CORE CONNECT (Cont’d)
E. Rates and Charges (Cont’d)
3. Core Connect 2 (1)
Business Individual Line Service or Key Trunk Service Hunting (optional) Choice of the following features and services:
• Busy Redial • Caller ID with Name (includes Anonymous Call Rejection) • Call Forward Variable • Call Forward Busy • Call Forward/No Answer • Call Forward Remote Access (2) • Call Transfer • Call Waiting/Cancel Call Waiting • Call Waiting ID • Distinctive Ring • Return Call • Selective Call Rejection • Three-Way Calling • Message Waiting • Voicemail (2)
Per Location, Per Month Core Connect 2 Initial 2nd through 10th bundle Bundle All Terms M-M 1-Year 2-Year 3-Year All Exchanges $65.00 $35.00 $30.00 $27.50 $25.00
(1) Customers must also subscribe to CenturyLink Communications, LLC (f.k.a. CenturyTel Long Distance, LLC) Business Unlimited (Option 2) long distance plan for each line or trunk subscribed. (2) Deregulated service.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 23 Original Page 14
PACKAGED SERVICES
23.8 CORE CONNECT (Cont’d)
E. Rates and Charges (Cont’d)
4. Core Connect 2 LITE
Business Individual Line Service or Key Trunk Service Hunting (optional) Choice of the following features and services:
• Caller ID with Name (includes Anonymous Call Rejection) • Call Forward Variable • Call Forward Busy • Call Forward/No Answer • Call Forward Remote Access (1) • Call Transfer • Call Waiting/Cancel Call Waiting • Call Waiting ID • Distinctive Ring • Return Call • Selective Call Rejection • Three-Way Calling • Message Waiting • Voicemail (1)
Per Location, Per Month Core Connect 2 Initial 2nd through 10th bundle LITE Bundle All Terms M-M (2) 1-Year 2-Year 3-Year All Exchanges $65.00 $35.00 $30.00 $27.50 $25.00
(1) Deregulated service. (2) Customers must initially subscribe to Core Connect 2 LITE under a TDP. Month-to-month rates are available upon expiration of a TDP when customers do not renew or select a new TDP option.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 08-14-2020 Section 23 2nd Revised Page 15
PACKAGED SERVICES
23.9 ECONOMY PACK PLUS LITE BUNDLE - GRANDFATHERED [1]
A. Description
1. Economy Pack Plus Lite Bundle is an optional enrollment plan that permits residence customers who subscribe to qualifying products and services to receive Local Exchange Service and additional features and services for a flat monthly rate.
2. Economy Pack Plus Lite Bundle customers must subscribe to a qualifying long distance plan, the Company’s High-speed Internet service, and DIRECTV®.
3. Economy Pack Plus Lite Bundle includes the following services and features.
Flat Rate Individual Residential Line Choice of the following features:
• Caller ID with Name (includes Anonymous Call Rejection) – Optional • Call Waiting ID – Optional • Enhanced Call Waiting - Optional
B. Regulations
1. Economy Pack Plus Lite Bundle customers may terminate their enrollment in the plan at any time upon notice to the Company, subject to the conditions specified in (N) Section 4.5.F. (N)
2. Unless terminated by the Economy Pack Plus Lite Bundle customer or the Company, a customer will remain enrolled in the plan, as amended from time-to-time, with any applicable changes in rate, for as long as the plan continues to be offered by the Company.
3. The plan is not available to customers who are or become toll restricted.
4. Economy Pack Plus Lite Bundle customers are not eligible for promotional offerings associated with the features included in the plan, unless specifically provided for in a promotional offering.
5. Components of Economy Pack Plus Lite Bundle will be converted to ala carte rates for remaining services if customers remove any of the qualifying services.
[1] Effective April 12, 2019, Economy Pack Plus Lite Bundle is grandfathered. Availability to current customers is limited to lines and features in service at existing locations.
DIRECTV® is used with permission.
CO2020-07
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 01-08-2021 Section 23 5th Revised Page 16
PACKAGED SERVICES
23.9 ECONOMY PACK PLUS LITE BUNDLE - GRANDFATHERED [1]
B. Regulations (Cont’d)
6. All terms and conditions specified elsewhere for the respective services/features requested as part of this plan shall apply.
7. Services selected as part of this plan can only be provided where technically available and compatible with other services the customer may choose to order.
8. Economy Pack Plus Lite Bundle cannot be combined with any other discounts unless otherwise specified.
C. Rate and Charges
1. The monthly rate includes the Local Exchange Service, flat rate EAS, and features only. All other recurring charges applicable to an access line apply to Economy Pack Plus Lite Bundle. Among other things, these include but are not limited to, surcharges, subscriber line charges, and taxes. Also, the monthly rate does not include the recurring charges for the qualifying long distance plan, High Speed Internet, or DIRECTV®.
2. Service Charges apply for new and additional Economy Pack Plus Lite Bundle lines and moves of existing lines.
3. Service Charges do not apply when Economy Pack Plus Lite Bundle replaces existing Local Exchange Service. Service Charges do not apply customers request a change from Economy Pack Plus Lite Bundle back to Local Exchange Service.
Residence Monthly Rate
Economy Pack Plus Lite Bundle (per line) $33.00 [2] (I)
[1] Effective April 12, 2019, Economy Pack Plus Lite Bundle is grandfathered. Availability to current customers is limited to lines and features in service at existing locations.
[2] The customer must also subscribe to CenturyLink Communications, LLC (f.k.a. CenturyTel Long Distance, LLC) Easy Talk Economy long distance plan, the Company’s High Speed Internet (up to 1.5 Mbps), and any non-international DIRECTV® package (which is billed by the Company). This bundle is available in limited exchanges as determined by the Company. Existing DIRECTV® subscribers are not eligible for this bundle.
DIRECTV® is used with permission.
CO2021-01
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 08-14-2020 Section 23 2nd Revised Page 17
PACKAGED SERVICES
23.10 HOME PHONE II – GRANDFATHERED (1)
A. Description
1. Home Phone II is an optional enrollment plan that permits residence customers to receive Local Exchange Service and additional features and service for a flat monthly rate.
2. Home Phone II customers subscribe to a qualifying long distance plan.
3. Home Phone II includes the following services and features where available:
Residence Flat Rate Access Line Choice of the following features:
• Anonymous Call Rejection • Busy Redial • Call Forward No Answer • Call Forwarding • Call Forward Remote Access • Call Return • Call Waiting • Call Waiting ID • Caller ID • Cancel Call Waiting. • Message Waiting Indication • Selective Call Accept • Selective Call Forwarding • Selection Call Rejection • 3-Way Calling • VIP Alert • Voice Mail
B. Regulations
1. Home Phone II customers may terminate their enrollment in the plan at any time upon notice to the Company, subject to the conditions specified in Section 4.5.F. (N)
2. Unless terminated by the Home Phone II customer or the Company, a customer will remain enrolled in the plan, as amended from time to time, with any applicable changes in rate, for as long as the plan continues to be offered by the Company.
(1) Effective June 11, 2017, Home Phone II is grandfathered for residential customers. Availability to current customers is limited to lines in service at existing locations.
CO2020-07
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 6-9-2017 Section 23 1st Revised Page 18
PACKAGED SERVICES
23.10 HOME PHONE II – GRANDFATHERED (1) (Cont’d)
B. Regulations (Cont’d)
3. Home Phone II customers are not eligible for promotional offerings associated with the features included in the plan, unless specifically provided for in a promotional offering.
4. Components of Home Phone II will be converted to ala carte rates for the remaining services if customers remove any of the qualifying services.
5. All terms and conditions specified elsewhere for the respective services/features requested as part of this plan shall apply.
6. Services selected as part of this plan can only be provided where technically available and compatible with other services the customers may choose to order.
7. Home Phone II cannot be combined with any other discounts unless otherwise specified.
C. Rates and Charges
1. The monthly rate includes the Local Exchange Service, flat rate EAS, and features only. All other recurring charges applicable to an access line apply to Home Phone II. Among other things, these include but are not limited to, surcharges, subscriber line charges, and taxes.
2. Service charges apply for new and additional Home Phone II lines, and moves of exiting lines.
3. Service Charges do not apply when Home Phone II replaces existing Local Exchange Service. Service Charges do apply when customers request a change from Home Phone back to Local Exchange Service.
(1) Effective June 11, 2017, Home Phone II is grandfathered for residential customers. Availability to current customers is limited to lines in service at existing locations.
CO 17-02 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 10-20-2020 Section 23 2nd Revised Page 19
PACKAGED SERVICES
23.10 HOME PHONE II – GRANDFATHERED (1) (Cont’d)
C. Rates and Charges (Cont’d)
4. Home Phone II (2) Monthly Rate
Exchanges Monthly Rate
Antonito, Cheraw, Delores, Dove Creek, Fowler, Holly, Ignacio, La Jara, La Junta, Lamar, Las Animas, Manassa, $28.95 (T) Manzanola, Norwood, Ordway, Pagosa Springs, Rocky Ford, Walden, Wiley Akron, Branson, Bristol-Granada, Burlington, Campo, Center, Cheyenne Wells, Collbran, Creede, Dinosaur, Eagle, Edwards, Gardner, Gypsum, Howard, Lake City, Lake George, La Veta, Maybell, McCoy, Mesa, Otis, Pike $38.95 Trails, Rangely, Red Feather Lake, Saguache, San Luis, Springfield, Stratton, Two Buttes, Walsh, Westcliffe, Weston, Wray, Yuma
(1) Effective June 11, 2017, Home Phone II is grandfathered for residential customers. Availability to current customers is limited to lines in service at existing locations.
(2) The customer must subscribe to either CenturyLink Communications, LLC Home Phone Per Minute or CenturyLink Communications, LLC Unlimited long distance plan to qualify for this bundle.
CO2020-11
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 10-20-2020 Section 23 3rd Revised Page 20
PACKAGED SERVICES
23.11 CENTURYLINK BUSINESS BUNDLES
A. Regulation and Descriptions
CENTURYLINK LOCAL TERMS OF SERVICE: CENTURYLINK BUSINESS BUNDLE contains the terms and conditions for CENTURYLINK BUSINESS BUNDLE Options 1 and 2 and CenturyLink Business Bundle Preferred.
B. Rates and Charges
1. CenturyLink Business Bundle Options 1 and 2
Monthly rates for the CenturyLink Business Bundle Unlimited Plan A long distance plan provided by CenturyLink Communications, LLC and for deregulated High-Speed Internet provided by the Company are not included in the following rates; however, the monthly rates for all these services will appear as a single line item on the customer’s bill.
Monthly Rate CenturyLink Business Bundle Activation Initial 2nd through Per Line, Per Location Fee Bundle 10th Bundle Month-to-Month (Option 1) $45.00 $39.99 $50.00 (Z) Two-Year Term (Option 2) 45.00 39.99 N/A (Z)
2. CenturyLink Business Bundle Preferred
Monthly rates for the CenturyLink Business Bundle Unlimited Plan B long distance plan provided by CenturyLink Communications, LLC and for deregulated High-Speed Internet provided by the Company are not included in the following rates; however, the monthly rates for all these services will appear as a single line item on the customer’s bill.
Monthly Rate CenturyLink Business Activation 2nd through Bundle Preferred Initial Bundle Fee 10th Bundle Month-to-Month $50.00 $19.99 $50.00 2-Year Term 50.00 19.99 0.00
(Z) Corrects typographical error to reflect rate in effect as of 06-14-2019. Customers were quoted and charged correctly.
CO2020-11
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 23 Original Page 21
PACKAGED SERVICES
23.12 PRIMARY RATE INTERFACE (PRI) BUNDLE- BUSINESS
A. Description
See LOCAL TERMS OF SERVICE: CENTURYLINK INTEGRATED SERVICES DIGITAL NETWORK (“ISDN”) for package description, terms and conditions for Primary Rate Interface (PRI) Bundle.
Termination Liability Charges as described in the LOCAL TERMS OF SERVICE: CENTURYLINK INTEGRATED SERVICES DIGITAL NETWORK (“ISDN”) will apply if a Customer disconnects a PRI Bundle prior to the expiration of the TDP.
B. Rates and Charges
Nonrecurring Charge Term Period Monthly Rate Each Initial Additional (1) Two Years $900.00 $250.00 $0.00 Three Years 875.00 250.00 $0.00 Five Years 850.00 250.00 $0.00
(1) Additional PRI Bundles must be installed at the same customer designated premises on the same trip and placed on the same order.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 01-08-2021 Section 23 5th Revised Page 22
PACKAGED SERVICES
23.13 SECOND LINE BUNDLE (1)
A. Description
A bundled service offering is available to residential customers with at least one residential one- party access line. The offering includes an additional residential one- party access line with Call Waiting. The Company will waive the appropriate nonrecurring charges for residential customers. If any required component of the service bundle is discontinued, discounts may no longer apply and/or all remaining components may convert to the regular monthly rate.
B. Rates and Charges
Exchange Monthly Rate Rate Groups 1 - 4 $24.95 (I)
23.14 ECONOMY PACK BUNDLE
A. Description
The Company will provide residential customers with an access line, the Subscriber Line Charge, Caller Id and Call Waiting. Customers willing to have term commitments will have a $5.00 reduction per month for a 12-month commitment.
B. Rates
Exchange Monthly Rate Rate Groups 1 - 4 $35.95
(1) Second Line Bundle was offered as a promotion and is grandfathered, with availability limited to customers in service.
CO2021-01
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 02-18-2019 Section 23 2nd Revised Page 23
PACKAGED SERVICES
23.15 UNLIMITED NATIONWIDE CALLING OR ESSENTIAL HOME PHONE WITH 30 MINUTES LONG DISTANCE [1] (C)
A. Description
Terms and conditions for Unlimited Nationwide Calling or Essential Home Phone with 30 Minutes Long Distance are located at: http://www.centurylink.com/tariffs/LTOS_Residence_Unlimited_Nationwide_Calling_Package.pdf
B. Rates and Charges
Unlimited Nationwide Calling or Monthly Rate Essential Home Phone with 30 Minutes Long Distance Per package, per location $35.00 [2] (T)
[1] Effective February 18, 2019, Essential Home Phone With 30 Minutes Long Distance is (N) grandfathered. Availability to current customers is limited to lines and features in service at existing locations. (N)
[2] Rate includes local services, features, fees and surcharges described in Section 3 (Application of (T) Charges) of the CenturyLink Local Terms of Service for Unlimited Nationwide Calling or 30 Minutes Nationwide Long Distance Package. Monthly rates for the Unlimited Nationwide Calling or 30 Minutes Long Distance calling plan provided by CenturyLink Communications, LLC and for optional deregulated High Speed Internet provided by the Company are not included in this rate; however, the monthly rates for all these services will appear as a single line item on the customer’s bill.
CO 19-04 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 01-08-2021 Section 23 4th Revised Page 24
PACKAGED SERVICES
23.16 ECONOMY PACK PLUS BUNDLE
A. Description
The Economy Pack Plus bundle is available to residential customers only and consists of an access line in addition to the following features: Caller ID, Call Waiting ID, and 768K high speed internet.
B. Rates
Exchange Monthly Rate Rate Group 1 $33.00 (I) Rate Groups 2- 4 43.00 (I)
CO2021-01
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 01-08-2021 Section 23 Original Page 25
PACKAGED SERVICES
23.17 Simple Choice Unlimited Bundle – GRANDFATHERED[1]
Monthly Rate Monthly Rate Per Line Features Per Line Rate Groups Rate Group 1 2-4 Local Exchange Service not including Subscriber Line Charge Choice of available Custom Calling Features: • Anonymous Call Rejection • Call Forwarding • Call Waiting • Caller ID – Name and Number • Cancel Call Waiting • Continuous Redial • Distinctive Ringing (also known as Personal Ringing) $34.95 $29.95 • Last Call Return • Selective Call Acceptance • Selective Call Forwarding • Selective Call Rejection • Three Way Calling • Selective Distinctive Ringing (also known as VIP Alert) Subscribe to the CenturyLink Communications, LLC (f.k.a. CenturyTel Long Distance, LLC) Simple Choice Unlimited Long Distance Plan
Monthly Rate Monthly Rate Per Line Simple Choice Unlimited Bundle Per Line Rate Groups Rate Group 1 2-4 • With Company’s qualifying HSI Service $29.95 $24.95
[1] Simple Choice Unlimited Bundle is not available to new customers and is limited to lines in service for existing customers.
CO2021-01
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 08-16-2021 Section 23 Original Page 26
PACKAGED SERVICES
23.18 Simply Unlimited Business
A. Description
CENTURYLINK LOCAL TERMS OF SERVICE: SIMPLY UNLIMITED BUSINESS contains the terms and conditions for Simply Unlimited Business.
(See Preface Section for URL)
B. Rates and Charges
Monthly Rate Each Additional Activation Option Initial Bundle, Per Bundle, Per Fee Location Location Simply Unlimited Business with Long $50.00 $50.00 $50.00 Distance Simply Unlimited Business with Long 40.00 35.00 -- Distance and High- Speed Internet[1]
[1] This monthly rate and the applicable rate for HSI will appear on invoice as a single line item.
CO2021-12
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 24 Original Page 1
DIGITAL TRUNK SERVICE-CHANNEL SERVICE (DTS-CS)
24.1 GENERAL DESCRIPTION
Digital Trunk Service-Channel Service (DTS-CS) provides digital local exchange service, and is an alternative to analog trunks. The service provides a digital facility (1.544 Mbps) between the customer's customer premise equipment and the central office where it is multiplexed to interface and provide 24 voice grade channels. DTS-CS includes a DS1 Facility, common equipment, local exchange switching and flat usage trunks for access to the local exchange and toll networks.
24.2 DEFINITIONS
A. DTS-CS FACILITY AND COMMON EQUIPMENT – This element includes the digital DS1 facility, transmitting at a rate of 1.544 Mbps, and the common equipment necessary to interface 24 channels into the central office switch.
B. IN-ONLY TRUNK – One-way trunk which only allows traffic from the central office to be transmitted to the customer's CPE.
C. IN-ONLY TRUNK WITH DIRECT-INWARD DIALING (DID) – In-only trunk with DID feature. Requires a DID trunk circuit termination.
D. OUT-ONLY TRUNK – One-way trunk which allows only traffic originating in the customer's CPE to be transmitted to the central office switch.
E. TWO-WAY TRUNK – Trunk which allows for traffic to be transmitted from either the central office of the customer’s CPE.
F. TWO-WAY TRUNK WITH DID AND ANSWER SUPERVISION – Two-Way trunk with DID and answer supervision features. Requires a DID trunk circuit termination.
24.3 TERMS AND CONDITIONS
A. Provisioning of Service
1. DTS-CS is provided at the option of the Company and can only be provided from digital Central Offices equipped and programmed to provide such service. The availability, functionality and capabilities of DTS-CS features may vary by serving Central Office.
2. Each DTS-CS facility includes 24 channels for the transport of trunks connecting customer provided equipment. The customer is billed a monthly rate for all 24 channels regardless of the number that may be utilized at a point in time. Each trunk may be configured as either: in-only trunk, out-only trunk, two-way trunk, in-only trunk with DID, two-way trunk with DID and Answer Supervision. If DID and/or Answer Supervision are required, additional charges from the DID Service will apply.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-5-18 Section 24 1st Revised Page 2
DIGITAL TRUNK SERVICE-CHANNEL SERVICE (DTS-CS)
24.3 TERMS AND CONDITIONS
A. Provisioning of Service (Cont’d)
3. When 800 Service terminates on a DTS-CS facility, the 800 Service access lines are (D) classified as basic trunks for the application of DS1 facility and common equipment rates and charges and are in addition to 800 Service rates and charges that normally (D) apply.
4. Each DTS-CS trunk group is provided with one telephone number. Additional numbers may be purchased at the rates for DID service specified elsewhere in this Local Terms of Service.
5. Any services in addition to DTS-CS services must be subscribed to under separate sections of this Local Terms of Service. Regulations, rates and charges, as described elsewhere in this Local Terms of Service apply as appropriate.
6. DTS-CS supports trunk side features. The following services will not be provided within the DTS-CS facility:
- Access Lines - Feature Groups A, B, C, or D - Other private line/access services - Datapath, DiaLAN Service, Switched 56 Service - Joint User service - Foreign Exchange Service - Identified Outward Dialing
7. Customers are required to provide muxing/demuxing, at the customer premises, for analog trunks riding the DS1 facility.
8. Line Power option is not available with DTS-CS.
9. Customers who wish to have incoming calls to a busy line overflow to other of the customer's lines which are not busy must subscribe to Call Forward Busy for each line that is to have the overflow capability. Rates and Conditions for Call Forward Busy are found elsewhere in this Local Terms of Service.
10. For DTS-CS facilities requiring loops greater than three miles in length, a DTS-CS loop transport rate applies per facility.
CO 18-07 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 24 Original Page 3
DIGITAL TRUNK SERVICE-CHANNEL SERVICE (DTS-CS)
24.3 TERMS AND CONDITIONS (Cont’d)
B. Reselling & Government Entities
1. Except as specified for Government Entity, DTS-CS shall not be used for any purpose for which any consideration is rendered to pay any party other than the Company.
2. Any Government Entity may authorize any other government entity to use its DTS-CS. In such cases, the initial primary user will be considered the customer and will be responsible for the payment of all the incurred nonrecurring charges and monthly rates.
C. Equipment Interface Specifications
All customer-provided equipment (CPE) used to interface with DTS-CS is required to conform with Technical Reference Specifications as used by the Company.
D. Contract Periods
1. The minimum contract period is one month from the date service or additions to service are established and the minimum charge is the authorized rate for one month under a monthly plan or on a contractual basis. For purposes of rate administration each month is considered to have 30 days.
2. The Company may require a contract period longer than one month at the same location in connection with special types or arrangements of equipment or for unusual construction necessary to meet specific demands for service.
3. DTS-CS is offered on a month-to-month basis. The provision of DTS-CS service on a month-to-month basis is dependent on the availability and capacity of Central Office facilities. Month-to-month prices will be subject to Company-initiated price adjustments.
4. DTS-CS is offered under a term contract. Customers may subscribe to DTS-CS service for an extended period under a term contract which allows a customer to select a 12, 36, or 60 month service term for the associated trunks. All trunks on the same DTS-CS facility must be under the same term contract period.
5. During the length of the selected term contract, monthly rates for service elements ordered under the plan are subject to change (increase or decrease) as Company- initiated price changes become effective. However, any price change will not cause the monthly rate for respective service elements to exceed the price that was in effect at the beginning of the selected contract term.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 24 Original Page 4
DIGITAL TRUNK SERVICE-CHANNEL SERVICE (DTS-CS)
24.3. TERMS AND CONDITIONS (Cont’d)
D. Contract Periods (Cont’d)
6. During the term commitment period, the customer may add or change DTS-CS channels and/or additional DTS services at the same monthly rate specified in the customer's original term commitment. All trunks on the same DTS-CS facility are considered to be under the same term contract period.
7. Upon fulfilling the term contract period, if a customer does not elect a new Term contract and does not request discontinuance of service, service will be continued at the month-to-month rates then currently in effect. If the customer elects a new contract term, the rates and options in effect at that time would apply. No installation charges, however, will apply for service continuance whether under a month-to-month or term contract basis.
E. Cancellation, Moves, & Early Termination Charges
1. In the event a customer cancels their order for DTS-CS service prior to the service being established, the loss on equipment and facilities in process of building or being installed, cost of installation labor, cost of removal and other expenses, not to exceed the installation charge(s), will apply.
2. In the event DTS-CS service is terminated by the customer prior to completion of the contract period, the customer shall be liable for early termination charges equal to all (100%) charges of the first year and one-half (50%) of any remaining term after year one. In addition to the termination charge, the customer shall also be liable for any unpaid and deferred system and line installation charges.
3. Termination charges are not applicable to changes in the physical location of the DTS- CS service so long as the service originates in the same serving central office area and the customer retains the current term contract or converts to a new term contract having an expiration date beyond that of the current term contract. Nonrecurring charges for the re-design of the DTS-CS service will apply. The customer will experience some down-time on the DTS-CS service during the physical move of the transport element.
4. Termination charges do apply to changes in the physical location of DTS-CS when the new DTS-CS service originates in a different serving central office area. The current DTS-CS contract will be terminated and the DTS-CS service provided at the new location will be treated as a new installation.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 24 Original Page 5
DIGITAL TRUNK SERVICE-CHANNEL SERVICE (DTS-CS)
24.3 TERMS AND CONDITIONS (Cont’d)
F. Subsequent Activity Charge
The DTS-CS Subsequent Activity Charge (SAC) is applicable for any changes to customer configurations after the initial installation. The SAC is applicable per occurrence and not based on the number of trunks.
G. Temporary Suspension of Service
The Company may, following five (5) days written notice, refuse to furnish, or may terminate the service and remove its equipment under the following circumstances, provided suitable notice has been given to the customer:
1. Upon the continuance of any unpaid regulated amount due for a period of five (5) days following temporary suspension;
2. Upon objection to the furnishing of a service made in writing by or on behalf of any governmental law enforcement agency acting within its jurisdiction, on the grounds that such service is, or will be, used for an illegal purpose;
3. Upon the use of a service in such a manner that, in the opinion of the Company, constitutes abuse or fraud or may tend to injuriously affect the efficiency of the Company's plant, property, or service; or
4. Upon a violation of any of the regulations governing the furnishing of this service.
24.4 STANDARD FEATURES
The following features, where from a specific central office, are offered to the customer as part of the DTS-CS service at no additional charge.
A. Digital Voice Transmission
All voice calls are terminated using digital signaling.
B. Unlimited Local Usage
Allows DTS-CS customers to pay a flat rated monthly charge for usage on circuit-switched voice and circuit-switched data traffic rather than Local Usage Charges. This applies only to Local Service Areas as defined in this Local Terms of Service.
C. Clear Channel Capability
Allows DTS-CS customers to transport 1.536 Mbps on a 1.544 Mbps line with no constraint on quantity or bit sequence.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 24 Original Page 6
DIGITAL TRUNK SERVICE-CHANNEL SERVICE (DTS-CS)
24.5. APPLICATION OF CHARGES AND RATES
A. The rates and charges shown herein apply in addition to all other applicable rates and charges shown elsewhere in the Company's Local Terms of Service.
B. This service is only provided where the software has been installed in the switch where the service has been requested.
24.6 RATES AND CHARGES
A. DTS-CS will be provided at the rates and charges listed below.
Rates (1) Nonrecurring Monthly Charge Charge - DTS-CS facility and common equipment, per 24 channel facility $500.00 $120.00
- Subsequent Activity Charge 200.00 N/A
- DTS-CS loop transport, per DSS facility 60.00 Each mile over 3 miles
Non- Term Agreements Monthly Trunk recurring 12 36 60 Rate Charge Months Months Months In only Out only Two way $31.20 $28.00 $27.50 $27.00 $26.50 In only with DID (2) Two-way with DID and answer supervision 2 (1)
- Individual Nonrecurring Charges
The NRC’s for individual trunks ordered with the initial Digital Trunk Service-Channel Services order are waived. When additional trunks are ordered on an existing Digital Trunk Service-Channel Services facility the normal nonrecurring charges for trunks apply. The NRC for DID features is not waived with the initial order.
(1) Additional charges apply from Section 11 (DID Services) (2) See Preface Sheet 1 for additional charges which will be added to these rates on the customer's bill.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-5-18 Section 25 1st Revised Page 1
AMPLIFIED VOICE GRADE CIRCUIT (1) RATE GROUP 1 ONLY
25.1 DESCRIPTION
This grade of service guarantees a circuit with no more than a 4 decibel (dB) loss (measured at 1004 Hz) from the local central office to the customer's network interface. This service guarantees the customer a premium quality transmission line and signaling for use on all local switched service.
25.2 REGULATIONS
A. Amplified Voice Grade Circuit is furnished only in central office areas where adequate and suitable facilities are available. Central offices will be equipped for Amplified Voice Grade Circuit at the discretion of the Company and in accordance with regular engineering practices.
B. The services will be provided only in connection with individual line, main station line, or trunk service. Amplified Voice Grade Circuit is not available in connection with Payphone Service and Multiparty Service. The service is included in the provision of foreign exchange service (T)(D) and direct-inward-dialing trunks.
C. All services equipped for this enhancement prior to the effective date of May 1, 1987 may retain this service in place at the same location at no charge.
D. When a customer subscribes to Amplified Voice Grade Circuit, all lines in a hunt group or trunk group must be equipped with this service. Exceptions to this stipulation may be made for those customers who obtained the service prior to May 1, 1987. Charges will be assessed only for new lines if equipped for Amplified Voice Grade Circuit.
25.3 RATES AND CHARGES
Except as specifically provided herein, Amplified Voice Grade Circuit is subject to the regulations, rates, and charges applicable to other types of customer service and are in addition to the basic rates and charges for the service with which it is associated.
Nonrecurring Charge Monthly Rate
Amplified Voice Grade Circuit, per line or trunk $ 61.50 $ 9.00
(1) Grandfathered to existing customers. No new service will be offered.
CO 18-07 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 26 Original Page 1
JOINT USER SERVICE (1)
26.1 DESCRIPTION
Business exchange service is normally furnished for the exclusive use of a customer, and/or employees, agents, or representatives. Joint use allows other individuals, firms, or corporations to share the customer's service.
26.2 REGULATIONS
A. The primary customer designates the joint users.
B. Joint User Service can be associated only with business individual line, PBX or Centrex Services.
C. The number of joint users permitted for each individual line and/or trunk is two. The maximum number of joint users allowed in connection with any customer's service is limited to four regardless of the number of lines and/or trunks to which the customer subscribes. As of October 31, 1984, existing customers with more than four joint users are grandfathered in place. The aforementioned joint users in excess of four may remain in service as long as the joint users remain the same. New joint users will not be allowed on existing customer service which have four or more joint users.
D. Applications for Joint User Service and for service, equipment or facility changes in connection therewith must be executed by the customer who is responsible for payment of all charges incurred.
E. Total charges for telephone service, allocated by the primary customer among the users, cannot exceed the Company's total charges to the customer.
F. No special or distinctive arrangements are provided to signal the joint user of the primary customer's service.
G. For Joint User Service where the listing appears in the directory, both the initial and subsequent contract periods will be coexistent with the directory period.
H. Joint User Service is automatically discontinued when:
- The primary customer's service is terminated. - The primary customer notifies the Company that the joint user no longer shares the service and the minimum service period has been satisfied.
I. A joint user is entitled to one listing in the alphabetical Company directory of the exchange where service is being provided. The listing may be that of the primary service facility of a DND number subject to regulations specified in Section 15.
J. Joint User Service is billed from the day following the effective date of the service order.
(1) Grandfathered to existing customers. No new service will be offered.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 01-08-2021 Section 26 3rd Revised Page 2
JOINT USER SERVICE (1)
26.2 REGULATIONS (Cont’d)
K. The address and telephone number of a Centrex station may be listed for a joint user on Centrex Service.
L. Joint users of a customer's telephone service must have the option of obtaining telephone service directly from the Company.
M. Joint User Service is not furnished in connection with concession or specially classified services unless the joint user would be entitled to the same class of concession or specially classified service, were he the subscriber. In such cases, when Joint User Service is provided, no reduction in the regular rates for Joint User Service is allowed.
N. See Section 10 for regulations, rates and charges applicable to Companion Line Service (Hunting).
23.3 RATES AND CHARGES (1)
A. Monthly Rates
Per Line, Per Location Monthly Rate Rate Group 1 $20.00 Rate Group 2 N/A Rate Groups 3 and 4 5.00 (I)
B. Nonrecurring Charges
Nonrecurring charges in Section 2 apply to establish or change Joint User Service.
(1) Grandfathered to existing customers. No new service will be offered.
CO2021-01
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 27 Original Page 1
CUSTOMER PREMISES CIRCUITS (UTILIZING EMBEDDED ACCOUNT 242 CABLE FACILITIES RG1 ONLY (1)
27.1 DESCRIPTION
A. For the purpose of this Section of the Local Terms of Service, customer premises circuits are defined as embedded account 242 cable facilities within a customer's premises, typically between different buildings on continuous property. Riser cable facilities, within a building, are specifically excluded from these provisions.
B. Embedded account 242 cable facilities are offered for use by all customers on an individual circuit basis, offered for use under a Transport Service Agreement (TSA), or may be purchased by the customer as outlined below and as more fully described in Decision No. R85-706, dated May 24, 1985.
27.2 INDIVIDUAL CIRCUIT
A. Two Point Circuits may be provided on a customer's premises utilizing embedded account 242 cable facilities.
B. Appropriate Service and Equipment Charges in addition to Premises Work Charges are applicable for any moves, changes, removals, rearrangements, replacements or activation of additional circuits on these facilities.
C. The recurring rate is measured from the originating point of connection to the customer's equipment and/or facilities to the terminating point of connection to the customer's equipment and/or facilities.
D. Customers are prohibited from activating or deactivating circuits on these facilities. Periodic inventories will be conducted by the Company to determine the number of customer circuits in use. Billing under the provisions of this section for the circuits will be adjusted to reflect that usage.
E. Conditioned circuits will be provided at rates and charges on a case by case basis.
F. Rates and Charges Installation Monthly Charge Rate Customer premises circuit (2-wire) $0.00 $1.29 per one tenth of a mile or fraction thereof
(1) Grandfathered to existing customers. No new service will be offered.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 28 Original Page 1
MULTIPLE LINE CONTROL ARRANGEMENTS RG 1 ONLY (1)
28.1 DESCRIPTION
A. The multiple line control arrangement is designed to enable the customer, who has more than one CO line, to manually busy-out a line or a group of lines.
B. Suitable arrangements must be made by the customer for handling incoming calls on one or more lines while the availability control arrangement is in operation. Outgoing calls may be placed over lines in the busy-out condition.
28.2 REGULATIONS
Where the customer has Telephone Answering Service, the common control equipment may be actuated from the TAS bureau.
28.3 RATES AND CHARGES (2) Nonrecurring Charge Monthly Rate
- Common control equipment. Each group of lines in numerical sequence arranged for availability control Section 2 $8.61
(1) Grandfathered to existing customers. No new service will be offered. (2) A Low-speed Data Channel is also required at rates and charges specified in the CenturyTel d/b/a CenturyLink Private Line Transport Services Catalog No. 1.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 29 Original Page 1
TRAFFIC DATA REPORT SERVICE (TDRS)
29.1 DESCRIPTION
Traffic Data Report Service (TDRS) provides customers a printed summary of their traffic data on certain network facilities, e.g., individual access lines, multiline hunt groups, trunk groups, network access registers, CENTREX system features, etc. Reports are available on a one-week, a one- month or on an ongoing basis.
29.2 DEFINITIONS
OVERFLOW (ATTEMPT FAILURES) – Provides a count of the number of times incoming calls attempted to reach an access line or group but found all lines busy.
PEG COUNT – Provides a count of all calls to an access line or group. In certain central offices and on certain facilities, specific peg count reports are available for abandon, attempt, delay, in- only, out-only, etc.
USAGE – Provides the measurement of usage, expressed in CCS (hundred call seconds), that a facility was in use.
29.3 REGULATIONS
A. TDRS is available where central office facilities permit.
B. Data included in each TDRS study, i.e., usage, peg count and overflow, is contingent upon the facility or feature being studied and upon the type of central office switch.
C. Weekly reports begin on Sunday and end on the following Saturday. The customer specifies the hours and consecutive days to be included in each report.
D. The data provided in TDRS will be not less than 90 percent complete. Studies that are less than 90 percent complete will be treated as follows:
1. One Week Reports
a. Customer Accepts Incomplete Report - issue credit adjustment per Section 29.4 towards nonrecurring charge
b. Customer Does Not Accept Incomplete Report - reschedule another week at no additional charge, or - adjust customer bill; no charge for report.
2. One Month and Ongoing Reports
a. Customer Accepts Incomplete Weekly Report - issue credit adjustment per Section 29.4
b. Customer Does Not Accept Incomplete Report - reschedule another week at no additional charge, or - adjust customer bill for incomplete week.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 29 Original Page 1
TRAFFIC DATA REPORT SERVICE (TDRS)
29.3 REGULATIONS
D. The data provided … (Cont’d)
3. Terms and conditions, specified in a. and b. above, constitute the customer's sole recourse for incomplete reports.
E. Ongoing and monthly reports are produced on a weekly basis.
F. Monthly reports contain a minimum of four weeks (consecutive) of data.
G. The minimum service period (billing) for TDRS is as follows:
Report Duration Minimum Service Period One week One week One month One month Ongoing Two months
29.4 RATES AND CHARGES Nonrecurring Charge Monthly Rate
Service Establishment Charge
- per account, per order $30.00 None TDRS study, per facility, i.e., Individual access line, group or queue
one week 120.00 None one month 210.00 None ongoing 90.00 $120.00
Credit adjustment applicable when a customer accepts a less than 90 percent complete weekly report
- Each facility study Credit Adjustment
one week $30.00 one month 15.00 ongoing 10.00
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 30 Original Page 1
SWITCHED DATA SERVICE
30.1 GENERAL
A. Switched Data Service is a usage-sensitive, digital, central office switched service designed to provide access connectivity for data transport to users who do not require full time point-to- point dedicated services. This service provides for a connection capable of up to 64 Kbps digital transmission between the subscriber location and a suitably equipped end office via two wire subscriber loops. Switched Data Service provides asynchronous data access at speeds from 300 bps through 64 kbps. The availability of all data transmission speeds up to 64 kbps depends on the technical limitations of the network and serving central office.
B. This service permits direct dialing between lines connected to the service and the direct dialing of outgoing calls. Incoming calls are received through direct dialing into the Switched Data Service access lines.
C. This service is not provided for the transmission of voice communications. Use of the service is limited to the transmission of data through digital signals.
30.2 REGULATIONS
A. Switched Data Service is provided subject to the availability of properly equipped facilities and central offices.
B. The Company is under no obligation to provide Switched Data Service access at a distance from the central office that exceeds the technical limitations of the service.
C. The Company shall not be responsible if changes in any of its equipment, operations or procedures utilized in the provision of Switched Data Service render any facilities provided by a customer obsolete or require modification or alteration of such equipment or system or otherwise affect its use or performance. In such instance and when know in advance, the company will notify customers of such changes.
D. The Company makes no guarantee and assumes no liability for the accuracy, performance or non-performance of the Switched Data Service.
E. Switched Data Service is not available for resale of service.
F. Switched Data Service is offered on a tone signaling basis only.
G. Vacation Service is not available for Switched Data Service.
H. The minimum billing period for Switched Data Service is one month.
I. Charges for Switched Data Service do not include equipment or other facilities which may be required at the customer premise and which must be compatible with company facilities.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 30 Original Page 2
SWITCHED DATA SERVICE
30.3 RATES AND CHARGES
A. Service Connection Charges
- Line Connection Charge $45.00 - Service Order Charge See Section 2
B. Monthly Rates
- Switched Data Line $49.00
C. Local usage, per minute $0.01
D. Toll calls placed by the Switched Data Service line will be billed the appropriate message telecommunications service charges.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 31 Original Page 1
HIGH VOLTAGE PROTECTION
31.1 GENERAL
A. Protective equipment is provided for voice and signal channel services furnished at power generating stations and substations which may be subject to high ground potential during fault conditions. The special protection equipment is designed to isolate or neutralize the fault produced hazardous voltages.
B. The customer shall be responsible for providing adequate structures to support or enclose as required, all protective equipment provided by the Company.
C. The Company reserves the right to suspend any service without adequate protection until such time as adequate protection is provided.
D. The customer, upon authorization by the company, will be allowed to provide their own high voltage protective facilities to their premises provided they meet the following requirements:
1. The protection provided by the customer must comply with all Company requirements, and the customer must enter into agreements satisfactory to the Company relating to the provisioning of the protective equipment.
2 The Company assumes no liability for the customer provided protective equipment.
31.2 PROTECTION SERVICE TYPES
A. Protection services which the Company offers are identified according to the following types:
1. Type 1 – Services requiring either dc transmission or ac and dc transmission used for:
a. Basic exchange telephone service and/or private line voice telephone service, etc.
b. Teletypewriter, telemetering, supervisory control, etc.
2. Type 2 – Private line services requiring ac and/or dc transmission used for pilot wire protective relaying or dc tripping.
3. Type 3 – Private line services requiring ac transmission only used for telemetering, supervisory control, data, etc.
4. Type 4 – Private line services requiring ac transmission only used for audio tone protective relaying.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 31 Original Page 2
HIGH VOLTAGE PROTECTION
31.3 SERVICE PERFORMANCE OBJECTIVE CLASSIFICATION
A. Interruptions or outages due to the effects of faults in the customer's power generating, transmission, and/or distribution systems are minimized through the installation and maintenance of high voltage protection service which is designed to operate in a fault- produced electrical environment.
Because of the customer's need for service continuity during power system faults on some types of telecommunication services provided to power stations, the following system of Service Performance Objective Classifications has been established for the purpose of permitting the customer to specify the performance objectives for most types of telecommunications services provided to power stations.
1. Class A – Noninterruptible service performance (must function before, during, and after the fault condition). Class A service cannot tolerate even a momentary service interruption.
2. Class B – Self restoring interruptible service performance (must function before and after the power fault condition). Class B service can tolerate a service interruption for the duration of a power system fault but service continuity must be restored immediately after the fault without requiring any repair personnel activity.
3. Class C – Interruptible service performance (can tolerate a customer visit to restore service). Class C service can tolerate a service interruption which requires a customer visit by repair personnel to restore service.
31.4 RATES AND CHARGES
In addition to all other rates and charges applicable to the services and equipment furnished. To determine the High Voltage Protection charge, add the appropriate number of Common Equipment Charges and the appropriate Type of Service Charges. (A. plus B. following)
Monthly Rate Nonrecurring Charge A. Common Equipment
Common Equipment (Maximum of eight 2 wire circuits or equivalent) $78.50 $476.00
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 31 Original Page 3
HIGH VOLTAGE PROTECTION
31.4 RATES AND CHARGES (Cont’d)
B. Type of Service
Monthly Nonrecurring Description Rate Charge Type 1 Class A 2W Type 1 Class B 2W $25.30 $139.00 Type 1 Class C 2W Type 1 Class A 4W Type 1 Class B 4W Type 1 Class C 4W Type 1 Class B 4W Metallic Type 1 Class C 4W Metallic Type 2 Class B 2W DC Send ICB ICB Type 2 Class B 2W DC Rec Type 2 Class A 4W DC Pilot Wire/DC Trip Type 2 Class B 4W DC Pilot Wire/DC Trip Type 2 Class C 4W DC Pilot Wire/DC Trip Type 2 Class B 4W Metallic Type 3 Class A 2W Type 3 Class B 2W 15.05 124.00 Type 3 Class C 2W Type 3 Class A 4W Type 3 Class B 4W 23.80 139.00 Type 3 Class C 4W Type 3 Class A 4W CXR Type 3 Class B 4W CXR 27.50 139.00 Type 3 Class C 4W CXR Type 4 Class A 2W Type 4 Class B 2W 15.05 124.00 Type 4 Class C 2W Type 4 Class A 4W Type 4 Class B 4W 23.80 139.00 Type 4 Class C 4W Type 4 Class A 4W CXR Type 4 Class B 4W CXR 27.50 139.00 Type 4 Class C 4W CXR
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 32 Original Page 1
TELECOMMUNICATIONS SERVICES PRIORITY
32.1 DESCRIPTION OF THE SERVICE
The TSP System is a service that provides for the priority provisioning and/or restoration of National Security Emergency Preparedness (NSEP) telecommunications services. The TSP System applies only to NSEP services, includes local exchange service, Foreign Exchange Service, and Private Line Service and Channels, and provides the Company with a guide to the sequence in which services are to be provisioned and/or restored.
All facilities that can be identified by a unique circuit identifier can be provisioned for TSP service by the Company.
32.2 OBTAINING TSP SYSTEM SERVICE
The Executive Office of the President through the TSP Program Office is empowered with the authority to receive, evaluate and process requests for TSP services. The TSP Program Office makes the priority level assignments and issues the TSP authorization code reflecting the priority assignment associated with a request. The customer provides the TSP authorization code, in addition to all the other details necessary to complete the order to the Company to obtain TSP System service.
The TSP authorization code, assigned on a per order basis, consists of a 12-character field consisting of a nine-character control ID followed by a dash and a two-character field specifying the priority level assignment. Its structure is as follows:
TSPxxxxxn-yy
The "x"s represent a sequence of numbers unique to each TSP authorization code and the "n" is a one character alphanumeric check digit. The first "y" contains the provisioning.
32.3 PROVISIONING PRIORITY
If the customer requires service within a shorter time interval than the Company can provide, and the requested service qualifies for TSP, the customer may elect to invoke National Security Emergency Preparedness (NSEP) Treatment and obtain the appropriate provisioning priority assignment from the TSP Program Office. Acceptable assignment code values are: E, 1, 2, 3, 4, 5 and 0.
The assignment of the value "E" denotes Emergency Provisioning and implies the service has the most critical provisioning requirements and the Company will respond accordingly. The Company will take immediate action to provide the requested service at the earliest possible date.
The assignment values of 1, 2, 3, 4 and 5 are treated as essential service priorities and the Company will adjust its available resources to meet the customer's requested due date. The value "0" implies no provisioning priority.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 32 Original Page 2
TELECOMMUNICATIONS SERVICES PRIORITY
32.4 RESTORATION PRIORITY
A TSP authorization code for restoration priority classifies the service as being among the nation's most important NSEP telecommunications services. The Company will restore these services before services without restoration priority assignments in the order of priority assignments. Acceptable values are: 1, 2, 3, 4, 5 or 0 with the value "1" being the highest priority.
When the Company recognizes a TSP as being out of service, unusable or receives a trouble report, available resources will be dispatched to restore the service as quickly as practicable. A priority value of 1, 2, or 3 requires dispatch outside normal business hours if necessary to restore the service. A priority value of 4 or 5 only requires dispatch outside of normal business hours if the next business day is more than 24 hours away. If the value "0" has been assigned, then no restoration priority is applicable to this service.
The minimum period for service is one month.
32.5 OBLIGATIONS OF THE CUSTOMER
In all instances, the customer is responsible for obtaining the appropriate TSP authorization code and providing that code to the Company.
The TSP System service customer must also be the customer for the facilities with which TSP service is associated. Only the customer is allowed to order TSP System service.
All points of a multipoint service configuration must have the same restoration priority assignment and must satisfy the requirements of that assignment. In obtaining TSP System service, the customer consents to the release of certain information by the Company to the federal government in order to maintain and administer the TSP System. Such information includes: the customer's name, telephone number and mailing address, the TSP authorization code and the circuit or service ID number associated with the National Security Emergency Preparedness (NSEP) service.
When a customer invokes TSP Treatment, the Company will attempt to notify the customer of expected charges. However, the customer when invoking TSP Treatment must recognize that quoting charges beforehand may not be practicable. Therefore, the customer grants the Company the right to quote and bill charges after the provisioning of the service.
During certain emergencies, the customer may request TSP assignments verbally and the Company will accept such verbal notification. The customer must submit a written order to the Company within two working days following the verbal request. If the written order is not received within two working days, all applicable rates and charges accumulated to date to provision TSP System service, become immediately due and payable and the requested TSP priority is revoked.
The customer must request and justify revalidation of all priority level assignments at least every two years as required by the TSP Program Office.
Additionally, the NCS Manual 3-1-1, "Telecommunications Service Priority (TSP) System for National Security Emergency Preparedness (NSEP) Service User Manual", dated May 5, 2000 prescribes specific conditions which warrant TSP Treatment and related procedures.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 32 Original Page 3
TELECOMMUNICATIONS SERVICES PRIORITY
32.6 OBLIGATIONS OF THE COMPANY
The Company will allocate resources to ensure best efforts to provide National Security Emergency Preparedness (NSEP) services by the time required.
The Company will work TSP System services in the order of their priority level assignments. The priority sequence is as follows:
- Restore TSP services assigned restoration priority 1 - Provision TSP services assigned restoration priority E - Restore TSP services assigned restoration priority 2, 3, 4 or 5 and - Provision TSP services assigned provisioning priority 1, 2, 3, 4 or 5.
The Company will work cooperatively with other providers of TSP service when only a portion is provided by the Company to ensure "end-to-end" service.
Additionally, TSP System service will be provided in accordance with the guidelines set forth in NCS Handbook 3-1-2, "Telecommunications Service Priority (TSP) System for National Security Emergency Preparedness (NSEP) Service Vendor Handbook" dated December 10, 2000.
32.7 RATES AND CHARGES
The following rates and charges are in addition to all other rates and charges that may apply for services offered under this Local Terms of Service which operate in conjunction with the TSP System.
Establishment Of TSP System Service
The establishment of TSP System service charge is a nonrecurring charge (NRC) which applies when an access line and/or circuit is ordered. If both (provisioning and restoration) are ordered at the same time, only one NRC is applicable. The NRC is also applicable for orders changing priority levels. There is no charge to remove a TSP assignment.
Nonrecurring Charge
Per Access Line/Circuit $15.00
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 32 Original Page 4
TELECOMMUNICATIONS SERVICES PRIORITY
32.7 RATES AND CHARGES (Cont’d)
Provisioning Priority
There are two basic levels of priority provisioning, Emergency (provisioning priority "E") and Essential (provisioning priority 1, 2, 3, 4 or 5).
(1) Emergency Provisioning
The Company will take immediate action to provide the requested service at the earliest possible date.
The Company will adjust its available resources to meet the customer's requested due date.
Restoration Priority
Restoration Priority is a monthly rate per access line and/or circuit for the ongoing administration and maintenance of the TSP System. This monthly rate only applies for all restoration circuits or lines.
Monthly Rate
Per Access Line/Circuit $5.00
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 33 Original Page 5
GRANDFATHERED FOREIGN EXCHANGE SERVICE
33.1 RATE GROUP 1
A. CONDITIONS
1. Foreign Exchange service as formerly offered in CenturyTel’s tariff COLO. P.U.C. No. 8, Private Line Transport, is grandfathered to existing customers. No new foreign exchange service will be offered. The rates applicable to foreign exchange service are not grandfathered and will be charged at normal private line rates per CenturyTel d/b/a CenturyLink Private Line Transport Services Catalog No. 1.
2. Foreign Exchange (FX) Service provides dial tone from a wire center in an exchange from which the customer is not normally served, or where the customer is located outside an exchange in an unassigned territory.
B. RATES
1. FX service consists of a line or trunk from the Local Exchange Services Section of the exchange and network services tariff, guidebook or catalog of the exchange providing the dial tone. A channel connection charge is not applicable.
2. FX service also consists of a voice facility from the customer’s premises to the remote wire center and transport facilities as applicable. These rates are found in CenturyTel d/b/a CenturyLink Private Line Transport Services Catalog No. 1.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 34 Original Page 1
INTEGRATED SERVIES DIGITAL NETWORK
34.1 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE
A. TERMS AND CONDITIONS
See LOCAL TERMS OF SERVICE: CENTURYLINK INTEGRATED SERVICES DIGITAL NETWORK (“ISDN”) for the terms and conditions for Integrated Services Digital Network- Primary Rate Interface (ISDN-PRI) Business Service:
Termination Liability Charges as described in the aforementioned Local Terms of Service will apply if a Customer disconnects all or a portion of the ISDN-PRI Business Service prior to the expiration of the TDP.
B. RATES
The rates, charges and regulations for a 1.544 Mbps service interoffice channel, as specified in the CenturyTel d/b/a CenturyLink Private Line Transport Services Catalog No. 1 apply in addition to the following rates for the interoffice facilities of an interexchange ISDN-PRI Business Service arrangement.
1. ISDN-PRI Business Service Arrangement with Two-Way Primary Rate Interface (23-B+D and 24-B Channels)
Nonrecurring Nonrecurring Term Period Monthly Rate Charge Charge (Initial) (Additional)* Month-to-month** $995.00 $650.00 $0.00 One Year 950.00 450.00 0.00 Two Years 950.00 250.00 0.00 Three Years 900.00 250.00 0.00 Five Years 875.00 250.00 0.00
* Additional facilities must be installed at the same customer designated premises on the e same trip and placed on the same service order. ** Month-to-month customers must subscribe to ISDN-PRI Business Service for a minimum service period of six months.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 34 Original Page 2
INTEGRATED SERVIES DIGITAL NETWORK
34.1 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE
B. RATES (Cont’d)
2. Optional Features Monthly Nonrecurring Rate Charge a. 2 B-Channel Transfer (1) Per Primary Rate Interface $75.00 $100.00
b. Call-by-Call/Integrated Service Access Feature Capability Per Primary Rate Interface (Available with Two-Way Primary Rate Interface only) 50.00 35.00
c. Circular Hunt (1) Per Primary Rate Interface 25.00 0.00
d. D-Channel Backup (2) each channel 50.00 20.00
e. E911 Call Screening (1) Per Primary Rate Interface (up to 100 station numbers) 125.00 0.00
f. Incoming Call Identification (Caller ID Name and Number) Per Primary Rate Interface 100.00 0.00
g. Main Number ID Capability 0.00 0.00
h. National ISDN-2 Protocol (1) Per Primary Rate Interface 0.00 0.00
i. Network Ring Again (1) Per Primary Rate Interface (Available with Two-Way Primary Rate Interface only) 160.00 0.00
(1) Certain equipment restrictions apply. (2) Available only to customers subscribing to more than one Primary Rate Interface.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 34 Original Page 3
INTEGRATED SERVIES DIGITAL NETWORK
34.1 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE
B. RATES (Cont’d) Monthly Nonrecurring Rate Charge 3. Optional Feature Packages
Premium Package, per Primary Rate Interface (1) $195.00 $150.00 Includes: National ISDN-2 Protocol (2) E911 Call Screening (2) Incoming Call Identification (Caller ID Name and Number) Call-by-Call/Integrated Service Access Feature Capability 2 B-Channel Transfer (2)
4. Service Charges
a. Service Establishment Charges apply when a customer requests establishment of a new ISDN-PRI Business Service arrangement(s). Service Establishment Charges apply for each ISDN-PRI Business Service Arrangement that is separately ordered and/or installed. Service Establishment Charges consist of:
(1) A Service Order Charge (Section 2) applies for each order placed, for receiving and recording information, and processing the necessary data in connection with a customer's request for service establishment; and
(2) The applicable Nonrecurring Charge for an ISDN-PRI Business Service Arrangement. This charge covers engineering design, common centralized testing and coordination. Nonrecurring charges do not apply for additional ISDN-PRI Business Service Arrangements installed at the same customer designated premises on the same trip and placed on the same service order.
b. Premises Visit Charges are applicable per ISDN-PRI Business Service arrangement, for the termination of a channel at a customer's premises or for termination change at the same premises. Only one Premises Visit Charge applies when more than one channel service of the same type is terminated or moved at the same premises at the same time.
Premises Visit Charge, per ISDN-PRI Business Service Arrangement $125.00
(1) Only available to customers subscribed to a Two-Way ISDN-PRI Business Service arrangement under a Term Discount Plan. (2) Certain equipment restrictions apply.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 34 Original Page 4
INTEGRATED SERVIES DIGITAL NETWORK
34.1 INTEGRATED SERVICES DIGITAL NETWORK-PRIMARY RATE INTERFACE (ISDN-PRI) BUSINESS SERVICE
B. RATES
4. Service Charges (Cont’d)
c. Service Change Charges are applicable for receiving and recording information and/or taking action in connection with a customer's termination change at the same premises or transfer of service responsibility request, for processing the necessary data on an existing ISDN-PRI Business Service. A Service Change Charge is applicable for each ISDN-PRI Business Service associated with the customer request (in lieu of a Service Establishment Charge).
(1) For termination change at the same premises, Physical, per ISDN-PRI Business Service arrangement $165.00
(2) For termination change at the same premises, Programming, per ISDN-PRI Business Service arrangement $35.00
d. Move Charges apply for each ISDN-PRI Business Service arrangement moved to a new location in the same building or to a different location within the same central office serving area. The Move Charge is equal to the sum of the Service Change Charges plus the Premises Visit Charge.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 35 Original Page 1
PROMOTIONS
35.1 The Company may, from time to time, offer promotional programs for its services. The promotional offerings may be limited as to the duration, the date, and times of the offerings, and the locations where the offerings are made, or other reasonable limitations.
35.2 See CENTURYLINK INCUMBENT LOCAL EXCHANGE CARRIER PROMOTIONAL OFFERINGS for currently available promotions.
CO 16-08 CT
CenturyTel of Colorado, Inc. d/b/a CenturyLink and CenturyTel of Eagle, Inc. d/b/a CenturyLink Local Terms of Service Colorado Effective: 11-15-2016 Section 36 Original Page 1
EXCHANGE BOUNDARY MAPS
See CenturyLink Local Terms of Service: Exchange Boundary Maps
located at www.CenturyLink.com/tariffs.
CO 16-08 CT