MINNEAPOLIS PUBLIC LIBRARY
ANNUAL REPORT OF THE DIRECTOR
ANNUAL REPORTS OF DEPARTMENTS, COMMUNITY LIBRARIES, ATHENAEUM
2001
Volume I MINNEAPOLIS PUBLIC LIBRARY
ANNUAL REPORT
VOLUME!
ADMINISTRATION CENTRAL LIBRARY SERVICES TECHNICAL SERVICES ATHENAEUM
2001
Director's Annual Report Director's Office ...... 1 Finance Office ...... 11 Public Affairs Office ...... 15
Associate Director ...... 20 Buildings ...... 25 Human Resources Office ...... 27
Chief of Central Library Services ...... 32 Art/Music/Video ...... 40 Business/Economics ...... 44 Collections Maintenance ...... 52 Humanities ...... 59 Info Line ...... 72 INFORM ...... 79 Interlibrary Loan ...... 87 Sociology ...... 91 Special Collections ...... 100 Technology/Science/Government Documents ...... 111 MIL ...... 119
Chief of Technical Services ...... 122 Acquisitions ...... 126 Catalog/Processing ...... 13 7 Circulation ...... 14 7 Systems Operations & Support ...... 152
Minneapolis Athenaeum ...... 163 Director's Office Annual Report 2001
With the passage of the Library's capital referendum in the fall of 2000, the Board began to work more intensely on the ten-year capital campaign to improve all the community libraries in addition to construction of a new Central Library on the same site of the current, outdated facility.
The New Central Library Implementation Committee continued to meet throughout the year to help with the construction of the new Central Library facility. The planning for the move of the contents of the existing building in 2002 was initiated in February 2001 when Walter Gegner was appointed to handle the Interim Operations effort for the next two years. The Community Libraries capital projects also got into full operation with the Linden Hills renovation project and the start of planning for construction of a new Pierre Bottineau Community Library at the old Grain Belt brewery site.
With the capital projects picking up steam and the Central Library move preparation, the number of contracts increased in 2001. Numerous personal services agreements were issued along with routine service contracts and architectural contracts. Contracts handled by the Administrative Assistant in 2001 included:
+ Academic Book Center/Blackwell North America Amendment to Contract for academic and reference books purchased through 2001 + Justine Cassell for presentation to the Library staff about the MIT Technology initiatives + City of Minneapolis, Department of Health & Family Support for the Federal Weed and Seed funding for Hosmer Community Library + Philip Daniel for the Linden Hills Community Library artwork + Earth Tech for environmental investigation services of the Grain Belt site for the Pierre Bottineau Community Library project + Susan Baerg Epstein for presentations to staff and the New Central Library Implementation Committee on public library technology needs + 45 Degrees for graphic design services for the New Central Library project + Lease with Leitschuh's, Inc., for the space occupied by Pierre Bottineau Community Library through September 2002. + Cate McNeely for a presentation to Library staff on "Library of the Future" + Meisinger Construction Company for the Linden Hills Community Library expansion and renovation + Neighborhood Revitalization Program (NRP) Waite Park for the Northeast Community Library collection + NRP Linden Hills Library Community Garden
1 + Organizational Strategies for Performance Appraisal training and consultant services + Pierre Bottineau Fountain and Grounds Improvement Committee Memorandum of Understanding for fundraising to rebuild the fountain at the Grain Belt site + Professional Library Consultants Amendment for Central Library project consulting + Professional Library Consultants for consulting services to develop a basic building program for community libraries + RSP Architects for the Pierre Bottineau Community Library concept design development + Eden Taylor for development of computer readable floor plans for the community libraries + Technology Management Corporation to plan, design and implement voice, data and security systems for Central Library interim location + Ulseth contract amendment for media relations consultant services related to new central library project + WAI/Continuum Amendment for Phase II of the Central Library fire code compliance project + Youth Coordinating Board for Minneapolis After-School Program funds of $20,000 for the Homework Helper Program
Staffing of the office continues to be a concern not only due to unavoidable staff illness but also due to the increasing, and changing, workload and demands on the administration clerical group. Kelli McDonough continued on workers compensation leave through the end of October. Barbara Frane did the mail run through the end of March. Substitute staff was utilized for half days to do the mail run for most of the year: Dawn Schot worked for about a two-week period and left the Library for full-time employment elsewhere. Gentral Johnson was hired in the fall and did the mail run through November 1 when she quit due to her scholarship requirement to volunteer two mornings a week - the same two mornings she was doing the mail run. The irregular staffing meant reliance on Barbara Frane to do the mail run almost full time for the entire year. The office operated on a staff of four for nearly a full year and all had to pull more than their weight to ensure continued mail and reception desk services for the Central Library in addition to other clerical tasks and specific projects as they arose.
Another impact on the staffing and work capacity was due to my maternity leave in mid June through late September. Pam Nelson was detailed to the Administrative Assistant II position and ably handled most of the duties of the Office with only minimal training over a six-week period. Pam was buried in contract paperwork and in handling Board tasks in addition to supervising the Office staff. My thanks to Pam and the three regular staff for holding down the fort during my absence.
2 To help manage the increasing work demands, progress was made on the databases. The Systems Operations and Support (SOS) staff helped fine tune the statistics database so that individual agency reports could be generated that includes the non-circulation statistics such as programs, meeting room use, reference and directional reports. The individual agency reports will be expanded to include other statistics such as the In Library Use figures for materials, equipment and computers. The separate room count surveys for community libraries will eventually be incorporated into the same database so that the statistics are entered into one program and can be manipulated as needed for future decision making needs. However, this will require extensive work on the part of the SOS staff and will depend on their availability to work on and implement such a program. Until that occurs, we continue to manually calculate monthly reports from the community libraries and input the data into our existing database to generate reports as needed.
Even though a three-month maternity leave interrupted work on the administrative archives, some progress was made and additional files sorted and organized. With the coming move to an interim location, the goal is to have these materials available so that work can continue on this project during that five year period so it will be completed or at least better organized for the move back to the new Central Library.
In 2001 the Library began to offer Sunday service at four community libraries and staff from all agencies were allowed to volunteer to work on Sunday. The Administration Office staff heeded the call and both Rochelle Henry and Carol Williams attended public training sessions to learn to use the circulation system and received orientation to job duties for direct public service. They both worked Sundays at community libraries along with many other staff needed to provide this enhanced service.
The 2001 Award of Excellence winners, nominated by their peers, were selected by the Executive Committee: Robert Armstrong, SOS, for his endless enthusiasm for all things computer and his dedication and expertise that daily benefit MPL by keeping the network running and updated. Jim Ruiz, Sociology, for working energetically and with humility and dedication in his day-to-day work and as an AFSCME union steward who assists fellow staff members and who has conscientiously followed the new Central Library implementation process. Charlotte Wilmot, Washburn, for continuing to grow and challenge herself as a professional so she can continue to provide excellent service to patrons, showing leadership and initiative, and making the library a very special place for the toddlers who love her story times. The 2001 Director's Award was presented to Walter Gegner, Interim Operations Manager, for working so diligently in addressing the myriad of concerns-from the minute to the huge-related to finding a space for interim operations, developing the program for Marquette Plaza, planning offsite storage, and preparing Central Library for its mammoth, unprecedented move.
In November, we realized that the coming year would bring changes to the Board. The fall ballot had a slate of twelve candidates running for the six elected positions on the Board. Three Trustees - Charlotte Anderson, Marilyn Borea and Mary Doty - chose not
3 to run for reelection. Trustee Charlotte Anderson's lingering illness kept her from participating in Library events and in attending Board meetings during most of the year and she passed away in late November.
The biggest, and most significant, change of 2001 was the Library Board action in December not to renew the employment contract with Mary Lawson. This brings a new and bigger challenge to the Library during this time of coming uncertainty and change. After almost six years as Director, and a total of thirty years at MPL, Mary Lawson will leave the organization in February 2003. Achievements made during her tenure were reported to the Board in December 2002 and can be found in the Board minutes. Mary's guidance and leadership of the organization will surely be missed as the Library prepares for major organizational changes and major moves in 2002.
Respectfully submitted,
Deborah Banish Administrative Assistant
4 Director's Office Staff Complement 2001
Deborah J. Banish Administrative Assistant January 1 - December 31
Barbara Frane Library Aide I January 1 - December 31
Rochelle Henry Clerk Typist II January 1 - December 31
Gentral Johnson Library Aide I, part-time August 22 - November 1
Karen Krawchuk Clerk Typist II .5 January 1 - August 21
Susan Lair Clerk Typist II .5 September 17 - December 31
Mary L. Lawson Director January 1 - December 31
Kelli McDonough Library Aide I January 1 - October 31
Pamela Nelson Library Assistant II, detail June 18 - September 16
Dawn Schot Library Aide I, part-time March 28 - April 6 June 15 -August 3
5 Director's Office Staff Involvements/Activities 2001
Deborah J. Banish Memberships Minnesota Library Association Library Support Staff Section
Conferences, Classes, Workshops, Events Minneapolis Public Library Performance Appraisal Training for Supervisors Staff Recognition Event
Barbara Frane Conference, Classes, Workshops, Events Minneapolis Public Library All Staff Development Day Sexual Harassment Training Minneapolis Public Library Training Lab Word Intermediate Professional Grammar and Usage series, City of Minneapolis Training
Rochelle Henry Conferences, Classes, Workshops, Events Access 97 - Introduction City of Minneapolis Training Enhancing Quality Staff in Changing Times Symposium Minneapolis Public Library All Staff Development Day Sexual Harassment Training Staff Recognition Event
Karen Krawchuk Minneapolis Public Library Sexual Harassment Training
Mary L. Lawson Memberships American Library Association Greater Minneapolis Chamber of Commerce Metropolitan Library Service Agency Advisory Board Budget Committee Minneapolis Charter Department Heads Minnesota Library Association
6 Legislative Committee MnLINK Administrator's Group National Association of Fund Raising Executives, Minnesota Chapter Neighborhood Revitalization Program Operations Work Team Public Library Association Rotary Club of Minneapolis Community Service Committee Urban Libraries Council Partners for Successful Cities Conference Planning Committee
Conference, Programs, Classes American Library Association (ALA) Annual Conferences Minneapolis Downtown Council Annual Meeting Minneapolis Public Library All Staff Development Day Sexual Harassment Training Minnesota Library Association Annual Conference Library Legislative Day
Events Friends of the Minneapolis Public Library Annual Membership Meeting Volunteer Recognition Event Mayor's State of the City Address and Annual Budget Message Minneapolis Public Library Staff Recognition Event
Carol Williams Conferences, Classes, Workshops, Events Minneapolis Public Library All Staff Development Day Sexual Harassment Training Minneapolis Public Library Training Lab Microsoft Word Intermediate Windows NT File Management
7 Contributions to the Minneapolis Public Library General Contributions 2001
Donor Purpose Amount Chloe Doerr Ackman $ 50.00 James A. and Carol A. Anderson 5.00 Anonymous 1.00 Sarah Beck Garrett Phillips Computer Center 602.47 Lois B. and Jonathan S. Bishop Fund of The Minneapolis Foundation 300.00 Allen Lee Blaich 25.00 Books Are Fun, Ltd. Municipal Information Library 900.13 Thomas M. and Barbara B. Brown 25.00 Vicki Bunker 100.00 Russell A. Bursch and Lee Mauk Read to Me Program 50.00 City Planning Commission Board Per Diem 400.00 William J. Fisher 150.00 Friborg Family Fund of The Minneapolis Foundation 100.00 Friends of the Minneapolis Public Library Great Transitions Program 2000.00 Robert S. Frisch Special Collections 10.00 Rod Krueger 100.00 Emil and Mildred Larson Trust 2733.25 Linden Hills York A venue Art Fair Linden Hills Children's material 333.45 Jacqueline B. Madden Art/Music Department 25.00 Joan P. McTeer 75.00 MELSA Board Per Diem 50.00 Midwest Bookhunters W ashbum Library 400.00 Minnesota Society of the Sons of the American Genealogy 200.00 Revolution Charles E. Moore 400.00 Mary Ellen Murphy and Sons Linden Hills Landscaping 35.00 Overeaters Anonymous Group Walker Library 100.00 Gilbert and Pauline Parker W ashbum Library 50.00 Ruth A. Reister 50.00 Richard C. and Lynn R. Rossiter Franklin Leaming Center 50.00 SAFECO Insurance Companies Franklin Leaming Center 250.00 Earl S. and Barbara Flanagan Sanford Fund of The Minneapolis Foundation 1,000.00 Southwest Journal Walker Library 400.00 Ralph W. Swanson 200.00 Twin Cities Public Television Special Collections 200.00 Ann C. and Dale K. Warner 25.00 $11,395.30
8 Contributions to the Minneapolis Public Library Memorials 2001
In Memory of: Donor Amount
Charlotte Anderson Janice Feye-Stukas $ 20.00
Paul Bockley Karin A. Wendt 50.00
Jean M. Bryant Lynne McGrath 100.00
Troy Dilley MPL Staff 55.00
Arvid "Bud" Holden Karen L. Thompson 25.00
Dolores Lewis Minnesota Antiques Dealers Assn., Inc. 100.00
Babette Rosen Laurie Savran 20.00
Faye S. Salmon Kathleen J. Langston 100.00
Phyllis Stanley Women of the Moose 25.00
Eric Stensberg Claude J. Peck Jr. 25.00
Edna Tolhurst Mary M. Barlow 20.00 Kathleen A. Moore 10.00
9 Contributions to the Minneapolis Public Library Special Funds 2001
Fund Donor Amount
DFL Gay-Lesbian-Bisexual- Rod Krueger $ 35.00 Transgender Fund
Anne and Lois Fraser Fund Donald & Arvonne Fraser 500.00 Arvonne Fraser in memory of Judge Earl R. 100.00 Larson Thomas S. Fraser and Mary E. Strand 250.00 Bonnie Skelton 90.00 Phyllis Skelton 100.00
Friends Endowment Fund Friends of The Minneapolis Public Library 3,418.67
1 19 h Century American Studies Zella Shannon 500.00 Fund
Dorothy B.A. Rood Fund 1038.73
Floyd Shannon Fund Zella Shannon 1,000.00
Leslie & Bernice Zieve Fund Zieve Estate 6662.03
$ 13,694.28
10 Finance Office Annual Report 2001
With the excitement of the Library's referendum passing successfully in November 2000 came the reality of the challenges that the Library would be facing as the journey to a New Central Library began. The Referendum that passed allowed for $110,000,000 for the New Central Library Project and $30,000,000 for Community Library Capital Projects. The Library Finance Department has created various new computer spreadsheets to account for these new projects that will continue over several years.
The Library's budget process during 2001 for the 2002 budget went through the summer with Executive Committee meetings and Library Board discussion. The Library Board approved a 2002 budget request in October 2001. On December 13th at the Truth in Taxation hearing, the tax levy increase was approved in the amount of $11,852,485. The Minneapolis Public Library 2002 original expenditure budget was approved at $21,728,636.
Revenues came in at 99 .1 % of the budget. Some of the revenue sources that exceeded the revised budget were property tax increment, fines/desk receipts, materials-lost and paid, parking meter revenue and vending/telephone commissions. Some of the revenue sources that came in under the revised budget were patron service charges, INFORM fees, room rental and miscellaneous catalogs.
As part of the 2002-2006 CLIC funding process, the Library Board submitted 10 proposals totaling $10,212,000.
The following project funds were requested and approved for 2002 through the CLIC process: 1) Linden Hills Library Improvement Project for $336,000. 2) New Pierre Bottineau Library Project for $241,000.
In conjunction with the long-range plan, various goals were set for the Library Finance Office. One of these goals was to keep the books and materials at approximately 12% of the total operating budget. The 2001 revised budget for books and materials was 11.2% or $2,558,373. Another goal was to keep personnel services to no more than 75% of the total operating budget. The revised budget for 2001 for personnel services was 70.4%, or $16,027,420.
The Finance Office is pleased to announce that for the twelfth consecutive year the Library's annual financial report was submitted to the Government Finance Officers Association's Certificate of Achievement program. As a result, the component unit financial report for the Library Board of the City of Minneapolis for the fiscal year ended
11 December 31, 2000 has qualified for a Certificate of Achievement for Excellence in Financial Reporting. This certificate is considered to be the highest form of recognition in governmental accounting and financial reporting.
As of December 31, 2001, the market value of the Library's total trust funds at Norwest was $5,931,787, plus $197,590 in the Capital Trust Fund.
During 2001, the Minneapolis Public Library received a variety of grants. Some of the grants received are listed below:
1. Bryant/Central - NRP for $15,000 for the Hosmer Technology Center 2. Weed and Seed Funding for Hosmer's Bucks for Brains Program 3. NRP funding from the MCDA in the amount of $7,000 for the Linden Hills Community Garden
The Finance Office is responsible for overseeing the bidding process that is required by the City for contracts and purchase orders. The process begins with a requisition that originates from a department, and follows a variety of steps until the process 1s completed. Some of the projects/contracts that were processed this year were:
1. Linden Hills Library Millwork 2. Qwest Maintenance 3. Step Van 4. Government Affairs Consulting Services 5. Computer purchases 6. Property Insurance 7. Director's and Officers Indemnification Insurance 8. Pierre Bottineau's Architect 9. Microfilm Scanners 10. East Lake Community Library carpet
The Finance Office is anticipating 2002 to be an exciting and challenging year.
Respectfully Submitted,
Laura M. Dahlen, CGFM, CPA Finance Manager
12 Finance Office Staff Complement 2001
Dahlen, Laura l\1anager, Finance January 1 - December 31
Pomeroy, Frank Account Clerk Supervisor January 1 - December 31
Pettis, Joyce Account Clerk II January 1 - December 31
Schubert, Nila Account Clerk II January 1 - December 31
Sorensen, Judy Account Clerk II January 1 - December 31
13 Finance Office Staff Activities 2001
Laura Dahlen Memberships American Institute of Certified Public Accountants Government Finance Officers Association (GFOA)
Conferences, Classes, Workshops 2001 Governmental Accounting & Auditing Conference On-line Timesheet Training Performance Appraisal Training MNCPA's ih Annual MEGA Conference Governmental Accounting and Auditing Update
Committees Audit Management Committee
Frank Pomeroy Conferences, Classes, Workshops FISCOL Upgrade Class On-line Timesheet Training FISCOL Batch Processing Class Performance Appraisal Training
Committees FIS COL Inventory Managers
Joyce Pettis Conferences, Classes, Workshops On-line Timesheet Training
Nila Schubert Conferences, Classes, Workshops On-line Timesheet Training
Judy Sorensen Conferences, Classes, Workshops FISCOL Upgrade Class On-line Timesheet Training Introduction to Streaming Media Formats
14 Public Affairs Office Annual Report 2001
The Public Affairs Office (PAO) coordinates internal and external public relations to promote more and better use of the library. Messages are conveyed through production and distribution of promotional and informational pieces such as newsletters, posters, flyers, banners, and brochures (many of which are published in Hmong, Somali, and Spanish as well as English); through fact sheets, media kits, and media releases; through online information in the library's website; through exhibits and signage; through internal communication vehicles such as the weekly Official Bulletin and the staff Intranet; and through representation at community events. Public Affairs staff members perform desktop publishing, graphic arts and display functions, print production, programming, media relations, special event planning, and outreach.
In 2001 extensive public information activity revolved around planning for the New Central Library. As soon as the library referendum was approved in November 2000, the process was set in motion to maintain strong public participation throughout the span of the project. Consultant Anne Q. Ulseth was an integral partner in the planning and execution of the public information and public participation activities throughout the year. The Public Affairs Coordinator created and monitored feedback mechanisms including paper and online comment forms and a phone line for questions or comments about the capital improvement projects. The Public Affairs Coordinator compiled and published all submitted comments monthly to the Implementation Committee, responded to comments and questions as needed and published comments, with the writers' permission, on the website.
The firm of 45° Minneapolis was selected to design an emblem for the decade of capital improvements made possible by the referendum. The simple design of an abstract book with the words "Great Libraries for Minneapolis: Building New, Preserving Old, Improving All" was developed to symbolize the citywide renovation/expansion/ rebuilding program. Design standards for the application of the emblem in everything from fact sheets to nametags to delivery van graphics assured a consistent and recognizable image.
PAO helped organize and publicize a series of public meetings with national experts to review and confirm the New Central Library building program. PAO was integrally involved in presenting an open, public process to select the architect, with audiovisual presentations by a field of applicants on stage in Heritage Hall followed by presentations by the chosen finalists at the Minneapolis Convention Center. For both events PAO worked with the City of Minneapolis and cable access to tape the programs for repeated showings on Cable TV.
15 The opportunity to announce the selection of world-renowned architect Cesar Pelli allowed us to cast our P.R. net farther than usual. The Public Affairs Coordinator responded to strong local and also nationwide interest. In the fall, PAO coordinated a series of public meetings in all libraries during "New Central Library Design Kick-Off Week," providing a forum for people to ask questions and offer ideas and suggestions to the design team, composed of staff from Cesar Pelli and Associates and local partner Architectural Alliance.
The Library Board in 2001 approved an accelerated schedule for completing Community Library capital projects by 2010. The renovation and expansion of Linden Hills was underway in 2001, funded prior to the referendum by City of Minneapolis CLIC Funds. The first referendum-funded initiative was the design and property acquisition for Pierre Bottineau to move from its tiny, storefront location into two reclaimed buildings in the Historic Grain Belt campus. A public participation process was devised for proposed capital projects at Franklin, Roosevelt, and Sumner libraries. PAO staff worked closely with the Community Libraries Capital Projects Office to publicize community meetings and provide frequent media and website updates.
The Public Affairs Coordinator invested a significant amount of time in editing and preparing for the website a comprehensive, staff-written History of Minneapolis. Also in 2001, we began publishing the Official Bulletin online and cut back on the quantity of paper copies printed and distributed. Other online initiatives involving PAO included developing Internet Start Pages in Hmong, Somali, and Spanish, making improvements to the Web for Kids site, and introducing electronic books available for "checkout" through the MPL catalog. PAO staff also prepared informational materials and signage for public computers as MPL's Internet use policies and procedures continued to evolve.
In the fall of 2001, a long-term goal was met with the addition of Sunday afternoon hours at East Lake, North Regional, Northeast, and Walker. These, and the addition of Saturday service at Franklin, were publicized through new brochures, media releases, and outdoor banners displayed at each site. The Library Board made a commitment to continuing the Library Links! multilingual outreach program and retaining the Hmong, Somali, and Spanish-speaking Bilingual Outreach Workers when the Carnegie grant ended in 2001; PAO continued to support the work of this staff through the production of bilingual materials for outreach and publicity.
In anticipation of relocating the Central Library to interim space, we continued in the direction away from Print Shop production of materials on the offset press and toward "on demand" printing using color laser printers. This is cost-effective because printing directly from the computer is virtually instant, whereas printing by offset press requires a significant upfront investment of time and materials in preparing to get the press rolling. While doing less actual printing, Print Shop staff continued to assist with display and signage needs and to handle the cutting, folding, collating, and stapling of materials, whether printed offset or laser.
16 Due to the publicity demands of the public process for Community Library capital projects, the closing of the old Central Library and designing of the new, and moving to the interim, a full-time Permit position of Public Information Assistant was created at year's end, and was filled by a Park Board employee who had strong writing skills and was interested in learning more about the public process. Her assistance would prove very helpful in the busy year to come.
Respectfully submitted,
Kristi Gibson Public Affairs Coordinator
17 Public Affairs Office Staff Complement 2001
Gerald Anderson Duplicating Machine Operator III January I -December 31
Christine Filzen Public Information Assistant January I -December 31
Kristi Gibson Public Affairs Coordinator January I -December 31
Bruce Scroggins Library Aide I .5 January I -December 31
Suzanne Thompson Graphic Artist January I -December 31
Robert Williams Graphic Artist (.5) January I -December 31
Christine Weinke Public Information Assistant, Permit December 26-December 31
18 Public Affairs Office Staff Activities 2001
Kristi Gibson Committees MPL Web Management Team MELSA Promotions Team New Central Library Communications Team (joint with Friends ofMPL, City of Minneapolis Communications staff, and New Central Library Project Office staff and consultants)
Training, Workshops, Conferences, and Seminars Performance Appraisal Training
Christine Filzen Training, Workshops, Conferences, and Seminars Prevention of Sexual Harassment Workshop
Suzanne Thompson Training, Workshops, Conferences, and Seminars Microsoft Publisher, Introduction through Intermediate
Robert Williams Training, Workshops, Conferences, and Seminars Prevention of Sexual Harassment Workshop
Gerald Anderson Training, Workshops, Conferences, and Seminars Prevention of Sexual Harassment Workshop
Bruce Scroggins Training, Workshops, Conferences, and Seminars Prevention of Sexual Harassment Workshop
19 Associate Director Annual Report 2001
The year 2001 provided opportunities for a wide variety of challenging responsibilities for the Associate Director. In addition to the regular work related to overseeing and coordinating the work of the Chief of the Central Library, the Chief of Community Libraries, Chief of Technical Services, the Human Resources Manager, and the Superintendent of Buildings, new responsibilities were added relating to the New Central Library building project. The activities of the Chiefs, Human Resource Manager and Superintendent of Buildings are addressed in the individual reports from those offices. The activities originating or primarily coordinated through the Associate Director's office in 2001 are described below.
Issues relating to human resources, specifically union negotiations, staff development, training, classification, performance management, work rules and safety consumed much of the Associate Director's schedule in 2001. New agreements were reached with four of the five Library bargaining units. In addition to increases in salaries, the specific accomplishments of the various agreements included the following: • American Federation of State, County and Municipal Employees Local 99 (AFSCME) Agreement (2001-2004)- included new language relating to work on Sundays and provisions for staff affected by closures of library buildings for construction; • Library Administration and Confidential Employees Union Agreement (2001- 2002, 2002-2005) - clarified scope of the unit. • Library Supervisors Union of Minneapolis Agreement (2001-2004) -which included changing the scope of the unit to include non-librarian supervisors, clarified the exempt status of unit members and provided for a 40 hour work week. • International Union of Operating Engineers Agreement (2001-2002, 2002-2005) which also included provisions for staff affected by the forthcoming closure of the Central Library.
Staff training, development and recognition continued to be a high priority. An All-Staff Development Day was held on Presidents' Day in February. All libraries were closed to the public while staff came to the Central Library to participate in workshops on talking to teens; values based circulation, collections of excellence, back safety/ergonomics, and creating optimism in the workplace. Additional training was provided during the year on Internet procedures, Sexual Harassment and safety.
A classification study of all of the Librarian job classes which began in 2000 was completed in the spring of 2001. After review by staff and Library Board, a number of jobs were reclassified in October. Most far reaching was the reclassification from
20 Librarian II to Librarian III for the heads of medium sized community libraries and the district youth services librarians. The Library Assistant positions I and II were combined into one job class.
To improve performance management, workshops for manager were held early in the year. As a follow-up to the training and in order to proceed, staff committees were formed to develop job standards for most of the job classes with multiple incumbents, specifically Clerk Typist II, Janitorial Engineer, Janitorial Worker, Library Aides I, II, III, Library Assistant, Library Page, and Librarian IL
A much needed revision of the Personnel Manual was undertaken with the hiring of a consultant to do the writing and editing.
During the year, both the Chief of Central Library and the Chief of Community Libraries positions were posted. In both cases, the person who was the Interim Chief was appointed: Susan Tertell as Chief of Central Library and Ann Christensen as Chief of Community Libraries.
In the fall, Sunday hours were provided to the public at four community libraries: East Lake, Northeast, North Regional, and Walker. Staff assignments for Sunday work were implemented based on the new agreements with the bargaining units.
Procedures in managing issues related to Internet access also required time and attention. New time-out software which automatically set limits for patrons use of the Internet to be one-hour out of every six hours was implemented along with associated procedures for staff in managing this change. Revisions were also made to the Internet guidelines for handling patron viewing of child pornography.
With the passage of the Library referendum in 2000, work proceeded immediately with both the Central and Community Library Capital projects. The Associate Director was assigned to the Library Staff Core Team for the New Central Library Project. In that capacity, time was committed for participating on the initial screening committee for the architect selection, for establishing and conducting meetings of a Library Staff User Group representative of all bargaining units and departments of the Central Library and for planning and participating in design charettes for Library staff, stakeholders and the community. The Associate Director also participated in the revision of the new Central Library Building Program.
Work also continued apace on preparing for Interim Operations of the Central Library while the new Central Library building is constructed. Associate Director time was involved in determining the appropriate site, development of the lease and the Interim Library Building program.
21 Work with Community Libraries was dominated by capital projects, the Librarian Classification Study, and grant management, building repair and maintenance issues and the creation of a Community Libraries Service Indicators Report. Further, detailed work involved the development of an Annual Operating Cost Estimate for 2002-2010 as community libraries are renovated and expanded.
Several technology issues were also coordinated through the Associate Director's office. A committee was appointed to prepare an outline of topics to be covered in the Staff Intranet. Both timesheets and Incident Report forms were placed on-line. An Electronic Resources Librarian position description was created, the position established and filled.
Fire Code issues relating to the Central Library building required much attention. The work required by the Fire Code was deemed too expensive to carry out in light of the fact that the building was to be closed and deconstructed in late 2002. Least expensive measures such as replacing exit signs were carried out. Other more expensive requirements were waived with the hiring of security staff to serve as a Fire Watch from late 2001 through the vacating of the building in 2002.
The incidents of September 11, 2001 required a thorough review of all security practices. The most obvious outcome was the implementation of a new employee badge which has the staff photo, name and position identified. Emergency Manuals were reviewed and updated. All staff was given instructions on identifying and handling mail that night contain anthrax.
The Associate Director also worked on several other system wide projects including the Pride Fair, establishing a Services to Seniors committee and working with MELSA on Saturday delivery issues.
Respectfully submitted,
Jan Feye-Stukas Associate Director
22 Associate Director Staff Complement 2001
Jan Feye-Stukas Associate Director January - December 31
23 Associate Director Staff Involvements/Activities 2001
Jan Feye-Stukas Memberships American Library Association Legislative Committee Library Administrative Management Association Public Library Association Board of Directors Issues and Concerns Cluster Steering Committee Minnesota Library Association Legislative Committee MELSA Associate Directors Group
Conferences, Classes, Workshops American Library Association Annual Conference Midwinter Conference Minnesota Library Association Annual Conference Jefferson Forum, Bi-monthly meetings
Presentations Minnesota State College Class on Education Media, Normandale Community College St. Mary's College Class on Educational Ethics
Volunteer Pride Fair MPL Booth
24 Buildings and Maintenance
No annual report submitted as of June 2005. Following is a project status report for 2001 that encompasses work of the Buildings unit.
PROJECT Central Fire Safety Fire Chief and/or Fire Inspector invited to 06/20/01 Board meeting Project to discuss needs. Approval given to proceed with Phase II. Contract signed. Central Security Additional Security camera and related equipment installed Community Library Specifications completed to replace hot water heaters at Franklin, hot water heaters North Regional and Webber Park ($5,000). Community library Work done by the City Street Dept. on a time & material basis to parking lots patch and repair parking lots. East Lake Carpeting Project awarded on State contract. Building closed for work 05/16/01. New carpet installation completed in June. Furniture moved back into place. Heating Systems Developed specifications and combed three projects into a single bid package to replace condensate return tank and pump at RO & FR, 2 circulating pumps at EL and heating control valves at NE ($11,200) Linden Hills asbestos Developed the specifications for the removal of asbestos containing removal materials at LH, prior to the start of the LH Project. Work bid, awarded project Linden Hills fuel oil Project awarded for removal of abandoned fuel oil tank tank Linden Hills Trade Union Strikes delayed some of the work. remodeling project Linden Hills sale Set-up and conducted sale of surplus furniture New Delivery Truck Final approval of the bid award was made by the Board in September. Nokomis and Estimates received were greater than amounts budgeted. Staff Northeast Asbestos worked with TD Environmental to reduce scope of work for removal removal of asbestos pipe covering. Nokomis and North Attempt to schedule with sidewalk inspection to schedule with city Regional sidewalks projects to replace sections of damaged sidewalk ($21,000) Nokomis and North Developed specs to check operations, repair/replace sub-controllers, Regional HVAC relays, mixing valves, calibrate or replace bad thermostats. ($7,500) Nokomis condensate Work completed tank repair Nokomis landscaping Developed specs to remove and replace old timbers from NK to timbers replace 300 linear feet. Nokomis Roof Project started in the fall of 2000, but early snows caused work to be suspended until spring. Northeast fence Developing specs to install Cedar or Brown treated fence along end of parking lot and neighboring property.
25 PROJECT Northeast water main Emergency repair of break in 2" water main at NE repair Painting Program Completed painting requests at Central, NR, RO, and WA. Work to include all exterior fences & rails at WA, high metal trim at NR, and wood doors at RO and SU. New PB Project New PB Proiect in schematic desi!!!l. Roosevelt roof Repair Worked with roofing contractor to identify needed repairs of a section of roof at RO ($4,000) Southeast interior Developed specifications to reduce oversized doors to regular - doors standard doors Southeast parking Developed specs for annual inspections and repair deck Southeast roof hatch Developed specifications for roof hatch replacement ($3,500) Vehicle New vehicle received- 2001 Ford Taurus WA security cameras Equipment installed and operating instructions discussed with WA staff WalkerHVAC Replacement HVAC bearings at WA ($3,600) on order Walker public Developed specifications to replace damage fixtures in public restrooms restrooms at WA ($3,600) Walker stairway Developed specifications to replace stairway nosing ($3,100) Washburn Desk Working with contractor to develop specifications Repair Washburn repairs of Project bid and lowest accepted, and work begun on project. building damage
26 Human Resources Office Annual Report 2001
The Human Resources Office Staff provides support to the Minneapolis Public Library and through the functions of payroll, employee benefits, workers compensation, training, labor relations, filling staff vacancies, filling temporary staff vacancies with substitutes, and human resources consultation. There were numerous personnel changes in the Human Resources Office during 2001, and these changes required substantial adjustments on the part of the Human Resources staff to fulfill the obligations of the Office. The staff responded to these challenges with enthusiasm and professionalism, and each person deserves high praise for their contributions during a difficult period of time. The personnel changes are listed below.
HUMAN RESOURCES OFFICE ACTIVITIES FOR 2001:
• The Human Resources Office in cooperation with the entire Library put achieving the 2001 Affirmative Action goals as a high priority and most goals were met. The City of Minneapolis Affirmative Action Management Division lauded the Minneapolis Public Library's efforts and successful results. • Contract negotiations were successfully concluded June 2001 with District Council 14, Local #99 of the American Federation of State, County and Municipal Employees for pay rates, benefits, and working conditions. • Contract negotiations were successfully concluded October 2001 with Local #70 of the International Union of Operating Engineers for pay rates, benefits, and working conditions. • Contract negotiations were successfully concluded November 2001 with the Library Administration Confidential Employees Union for pay rates, benefits, and working conditions. • Contract negotiations were successfully concluded November 2001 with the Library Supervisors Union of Minneapolis for pay rates, benefits, and working conditions. • Planned and organized the Library's annual Staff Recognition held in April 2001 at Jax Cafe in Minneapolis. • Provided leadership and administrative support for Library's participation in the City of Minneapolis Charitable Campaign Drive September and October 2001 for the Library's participation in the Drive. • In January 2001, the Human Resources Office conducted a salary/wage survey for many of the Library positions. This survey proved to be very successful in both the execution and the results of the survey. • In December 2001, the Human Resources Office conducted a wage survey for the substitute positions.
27 • The Human Resources Office substantially completed work on the implementation of an online timesheet system designed to increase the processing time and the accuracy of execution of the Library's computerized payroll system. Work on this system not only included the design of the system and debugging of it, but the training of personnel who use the system. • The Human Resources Office initiated work to implement a Position Management File to be used in the projection of salary and wages for the Library.
HUMAN RESOURCES OFFICE PERSONNEL CHANGES:
The following is a list of these changes in chronological order:
• Sandra Lundberg was hired 2/12/01 for the position of Payroll/Personnel Services Assistant position. • Pam Nelson transferred to the Community Library Capital Projects Office 10/29/01. • Patrick Orr was hired 11/26/01 for the position of Payroll/Personnel Services Assistant position.
The following detail and permit assignments took place during 2000: • Houa Moua was a permit worker as a Clerk Typist II in Human Resources Office from 1/1/01 to 2/9/01 and from 5/14/01 to 8/30/01. • Pam Nelson was detailed to Administrative Assistant II in Director's Office from 6/18/01 to 9/16/01. • Pamela Olson was a permit worker as a Clerk Typist II in the Human Resources Office from 8/29/01 to 9/7/01. • Pam Nelson was detailed to Administrative Assistant I in Community Library Capital Projects Office from 9/20/01 to 10/28/01.
Respectfully submitted, (})avitf Co{{ins David Collins Human Resource Manager
28 Human Resources Office Staff Complement 2001
Thomas Grund Payroll/Personnel Services January-December 2001 Asst
Susan Lloyd Payroll/Personnel Services January-December 2001 Asst
Sandra Lundberg Payroll/Personnel Services February-December 2001 Asst
Rebecca Maddaus Payroll/Personnel Services January-December 2001 Asst
Pam Nelson Payroll/Personnel Services January-October 2001 Asst
Patrick Orr Payroll/Personnel Services November-December 2001 Asst
David Collins Human Resources Manager January-December 2001
29 Human Resources Office Staff Involvements/Activities 2001
David Collins Conferences, classes, and workshops Prevention of Sexual Harassment Workshop Performance Appraisal Training Trained Investigator Refresher Workshop Performance Standards Workshop
Tom Grund Conferences, classes, and workshops Prevention of Sexual Harassment Minnesota Library Association, support Staff & Paraprofessional Interest Section Branch Out 2001 Performance Standards Workshop
Susan Lloyd Conferences, classes, and workshops Prevention of Sexual Harassment Workshop Performance Standards Workshop Trained Investigator Refresher Workshop Managing Crisis: Dealing with the Mentally Ill & Emotionally Disturbed
Rebecca Maddaus Conferences, classes, and workshops Prevention of Sexual Harassment Workshop
Sandra Lundberg Conferences, classes, and workshops Human Resource Information System Training
30 Minneapolis Public Library Employment Data - 2001
Appointments Separations Clerical, Technical, Classified Supervisory: Full time permanent 22 19 Part time permanent 14 5 Temporary - substitutes 33 24 Temporary - homework helper 35 36
Building Staff Full time permanent 5 6 Part time permanent 1 0 Temporary - substitutes 0 0
Librarians Full time permanent 9 5 Part time permanent 0 0 Temporary - substitutes 5 5
Library Assistant Full time permanent 2 1 Part time permanent 2 0 Temporary 7 0
TOTALS: 135
Promotions Details Agency Status Transfers Transfer Clerical, Technical, Classified Supervisory 14 3 4 6 Building Staff 0 0 0 1 Professional 5 10 4 2 TOTALS: 19 13 8 9
Other Transactions: Leaves Without Pay 9 Suspensions 2 Reclassifications 35 Permits 19 Death 1 Retirement 7
31 Chief, Central Library Annual Report 2001
The only adjective that could not be used to describe the year is "boring". So many projects were started, decisions made, and initiatives undertaken, involving all staff, that life was as interesting as the proverbial Chinese curse.
Interim Operations
In February, Walter Gegner was chosen to be Project Manager for Interim Operations. In that capacity, he had a wide variety of responsibilities. The first major job was finding a location for the interim library. This involved doing a building program for interim operations. Unlike doing a program for a new building, where the building conforms to the program, in this case several programs had to be developed, one for each property that seemed like a possibility. Several possibilities were considered seriously for the location of the library for the three and a half years we are to be closed - the Minneapolis Armory, the old Federal Office Building on Third Avenue, and a combination of some warehouse space for storage and non-public service functions in Northeast Minneapolis along with a public space in the IDS Building. Although each of these alternatives would have been workable, each also had disadvantages that in the end made them not the best choice. The Marquette Plaza Building (the old Federal Reserve Bank Building) was ultimately chosen for our interim location. Once that decision was made, the intensive period of lease negotiations began. An architect selection process took place, and Meyer, Scherer & Rockcastle (MSP) Architects was chosen for the interim library interior design, and work began to design a space for the library that would be as efficient as possible given the greatly reduced space. Because this building was not suitable for storage of all our collections, it was decided that boxed storage in warehouse space in New Hope was the best alternative for the collection we cannot take with us - about 60% of our current collection in this building.
Collection Projects
At the same time these activities were taking place, we determined that there were many collection projects that needed to be undertaken in preparation for a move. In May, Nina Biddle was selected to be Collection Projects Manager. Six major collection projects were identified by Walter and Nina, planning for how these projects would take place and who would assist was done, and work on the projects started in September. The six projects are enumerated below.
The Minnesota Library Access Center (MLAC) project was to select up to 150,000 items from the collection at Central Library for permanent storage at MLAC. By year end, a moving company had been selected and 8,900 volumes had been transferred. Once the procedures were put in place and staffing worked out, the project was on target for
32 completion by the time scheduled for the move out of the current building.
The Periodicals Back File project was to review the periodicals collection, identifying ephemeral titles, partial runs, and titles duplicated in regional collections and evaluating them for de-accession and transfer to the University of Minnesota's Serials Exchange Program.
In the General Closed Stacks Review, materials in the closed stacks in the Library of Congress (LC) classification were evaluated for the continued value and usefulness in the Central Library collections. As part of this project, Nina, working with the department heads, updated the Areas of Excellence and Collection Strengths and prepared library wide guidelines for the evaluation. The subject departments then undertook this project with Nina's assistance.
The planning phase of the Government Documents Project was still ongoing at year-end. This was to identify and select for de-accession large, little-used collections of federal documents that are duplicated in the University of Minnesota's regional depository collection. Another project that is planned is to review the profile of what we select from the federal government so that we are selecting less.
Because the interim library will have one reference service point, it was also necessary to review the reference holdings of all subject departments and select high priority titles for inclusion in a consolidated reference area. This project was coordinated by Betsy Williams and most of the work was completed by year end.
And finally, the Libraries and Archives Transfer was to evaluate some small self contained collections outside of the main focus of MPL's collection strengths and transfer them to libraries, archives or agencies more appropriate for these materials. This project had just started by the end of the year. As part of this initiative, some 16mm films were transferred to the Minnesota Historical Society and the American Archive of Factual Film at Iowa State University. The Literature Department also began work on review of the Y-classed foreign language materials.
New Central Library
In the meantime, the architect selection process was underway, and in October Cesar Pelli & Associates, teamed with the local firm Architectural Alliance, was selected to design the new library. Work began immediately with the master planning phase for the two block development.
Special Projects and Grants
The Special Collections Department made access to one of their unique holdings easier by having the original sketchbook of Seth Eastman reproduced with transparencies,
33 negatives, and IRIS digital printer images. This was done in conjunction with the documentary Seth Eastman: Painting the Dakota, which aired on TPT 2 in April and contained four images from the sketchbook.
Special Collections also received a grant from Library Services and Technology Act (LSTA) of $25,000 to enable photographs from the Minneapolis Collection to be put on the library's website. 9,538 photos were scanned with this funding. Another LSTA grant was received by the Art & Music Department to convert the popular song index from a card file to an electronic database in DBTextworks. This project was well underway by the end of the year, and will continue, albeit on a slower time line, after the grant money is expended.
A cooperative grant was given to the University of Minnesota and Minneapolis Public Library by the Institute of Museum and Library Services to digitize the World War I and II posters in their collections. This two year project will allow the poster collection to be available on the websites of both institutions.
Mary Jo Laakso from the Municipal Information Library and J oEllen Hau go from Special Collections worked collaboratively on an Internet resource for the city of Minneapolis, "A history of Minneapolis: an overview by staff at the Minneapolis Public Library" appeared in December and is a good source for researchers on the history of Minneapolis. And another web product was developed by the Business Department in conjunction with John Haag from SOS, and that was to convert the department produced "TOPS Index: Rankings, Market Share and Salary Information from Selected Periodicals" to electronic format.
Department Activities
Each department accomplished so much this past year it is hard to summarize all the activity without leaving out something important. Several new booklists were developed by staff, and others were updated. In conjunction with the International Women's Day Celebration in February, Toni Miller from Sociology and Mary Kay Harris from Humanities collaborated on a booklist "They Made a Difference: a selected list posthumously recognizing Minneapolis women who helped shape the twentieth century". Although most booklists now are published both in print and on the website, Humanities published the first web-only reading list on the classics.
Humanities and Sociology jointly worked on developing the library's collection in the areas of Islamic culture and religion and Arabic materials. A huge interest in this topic was fueled by world events in September, and as this was a relatively weak area of our collection we devoted some
Art & Music had perhaps the greatest staffing turmoil during the year, with at one point only one regular librarian and a lot of staffing from our faithful substitutes. However,
34 INFORM was the only department that went a full year with a full staff with no changes, making up for the previous year when the turnover was 100%. Each department had valued staff leave, many had people detailed to management positions until staffing for the interim library could be decided, and most had new faces on the staff to add a new level of energy and excitement. Renee Reed had the opportunity to visit Cuba on a tour of Cuban libraries sponsored by the Cuban Arts Project of Canada, and shared the insights that she gained on that trip with the staff in an informative presentation.
Collections Maintenance took on part or all of many projects involving the collection. They assisted with the MLAC project, and in December began the huge task of measuring the collection so that we could provide accurate figures to the movers on the size of the collection we were expecting them to move. That project continued into 2002. Also, Shelving staff was dealing with a continued increase in ePage requests, so that more and more time needed to be devoted to finding and pulling materials patrons had requested. Staff began shifting collections in the stacks to make room for materials from open shelves and to get materials in sequence for the movers.
Nancy Corcoran worked with the Friends to get donations of typewriters so that we could again offer patrons the use of typewriters - an often-requested amenity. Thanks to the seven donated typewriters we received and the graciousness of the Copy Center staff, we were able to once again provide typewriters beginning in May.
INFORM replaced their old Rbase billing software with an MS Access database, which is much quicker and allows for a great deal of statistical analysis of their work load. They greatly expanded their web presence, and did a marketing push to try to regain some of the client base lost possibly because of higher rates or staff turnover in the previous year. A new fee structure was adopted in December, which may also help regain some of the client base.
In Technology/Science/Government Documents, the year was marked by increasing access to information in electronic format. Many of the patent records - from 1790 to 1989 - have been converted to DVD, making space for storage of the old microfilm less necessary. The first tables and results from the 2000 census appeared on the web, marking the increasing move to web-based products for government information.
Humanities undertook many collection projects, including the continuation of converting LP recordings to CD, and reviewing their uncataloged play collection. A large project doing preservation photocopying of the World Almanacs back to 1895 continued, as well as preservation of several historical atlases of Minneapolis.
With a relatively inexpensive purchase, the Business Department made available computers with resume writing software and a typing tutor. These became popular immediately and often had people waiting. Also, having MS Word and Excel available on computers throughout the library was very popular with patrons wanting to do word
35 processing or spreadsheets, although the supply of computers never seems to keep up to demand.
Library-Wide Initiatives and Procedures
Many other projects and initiatives were undertaken during the year. In March, CybraryN was installed on all the library Internet terminals. This software requires users to sign in with their library card barcode number or apply for a temporary Internet use permit. Users were allowed one hour of Internet use every six hours. In spite of some initial problems and getting everyone used to the new procedures, the change went relatively smoothly and allowed greater equitability of access to all users. CybraryN also meant much less intervention on the part of the staff in signing people up for Internet use and monitoring their time, which was a great improvement.
The Internet Use procedures were amended to deal with the issue of possible use of library computers for illegal activities, such as child pornography. Once the procedures were amended, training took place for staff as a refresher on Internet procedures and to help staff know how to deal with violations if they occurred.
In the wake of the September 11th tragedy, there was a heightened awareness of security and how to deal with possible threats in library buildings. A procedure for dealing with unattended bags was developed and adopted in November to address staff concerns about security.
A major inconvenience occurred in December, when IKON Office Solutions notified the library that they would no longer provide service through the Copy Center and were also pulling the coin-operated photocopiers out of all libraries. This left not only Central Library but all the community libraries with the prospect of being without copiers of any kind for public use during the time of year when the heaviest use occurs with the photocopying of tax forms and documentation. However, a boon for users of our microfilm and microfiche collections was the addition of four new digital microfilm/fiche reader/printers, with a PC for scanning. These machines provided much higher quality copies and also allowed for storing images digitally and e-mailing them or saving to disk.
Staffing
The entire staff deserves a huge thank you for making it possible to accomplish all of this and more during the year. Substitutes helped out in many areas with regular reference work in the departments and with special projects. Staff willingly worked extra hours or in different areas to help with all the collection activity, and some people took on details to help the departments keep functioning during a critical time in our history. Several retirees returned to work as substitutes or permit workers to do work in their areas of expertise in the collection. To mention everyone by name who contributed to all these
36 efforts would require listing the whole staff, so I will not do that, but just say thank you to everyone for their huge contributions to making Central Library a wonderful place to work and a wonderful place for the users who come here.
During the coming year we have many things to look forward to. We will see the move to an interim library and the design for the new Central Library. We will also see more problems and challenges than we can even imagine, but also we will have many high points and celebrations of all we have accomplished so far. I look forward to being involved in those problems and celebrations for another year.
Respectfully submitted,
Susan T'erte{{
Susan Tertell Chief, Central Library
37 Chief, Central Library Staff Complement 2001
Susan Tertell Chief January 1- December 31
Walter Gegner Project Manager, Interim Operations February 1 - December 31
38 Chief, Central Library Staff Involvements/Activities 2001
Susan Tertell Memberships American Library Association Reference and User Services Division Minneapolis Downtown Council Gateway Committee Minneapolis Business Block Clubs, North End Block Club Minneapolis Public Library Staff Association, Treasurer Public Library Association Special Libraries Association
Conferences, classes, workshops Minitex conference, "A visionary future for libraries" Minitex conference, "Building collections for the next generation"
39 Art/Music And Video Annual Report 2001
Life's a dance you learn as you go Sometimes you lead Sometimes you follow Don't worry about what you don't know Life's a dance you learn as you go "Life's A Dance" John Michael Montgomery c1993
While a picture may speak a thousand words, the lyric to a song can condense a rather large complicated story into the simple governing essence. Life for the year 2000 - 2001 in the Art/ MusicNideo department has been one highlighted not so much by materials purchased but by staff perseverance; not so much statistics gathered but of experience gained; not so much things accomplished but of knowledge acquired.
The year started out with the knowledge that BIG changes would be forthcoming i.e. the department would need to do its share of preparations for possibly moving out of its current home to temporary quarters yet to be determined. So yes we started with a lot of unknowns but the biggest were shortly to come.
In February, Walter Gegner was asked to take on the task of coordinating the move or not to move activ1ties. His departure was rather sudden; Anita Bealer then Assistant Department Head was asked to take on Walter's duties as a detailed position. The department was without, lacking one librarian in its staff complement ( 4) for the next 5 months. While substitute librarian help was generous, the time Anita spent tending to scheduling, time sheets and training substitutes left little room for collection development, performance appraisals or grant monies allocation. The proverbial "other shoe dropped" when less than a month after Walter's departure, Jeff Rosales Aide II received a promotion and moved to the Business and Economics department March 12. With a staff complement down by two, public services were often initially provided by double substitutes - one Library Aide and one Librarian. The back up support needed for such staffing was intense. It seemed that the efforts of ALL the remaining A/MN staff were expended to keeping services running as without interruption as possible.
The process to replace both the Assistant Department Head and a Library Aide II seemed to plod along. If there were anyone to blame it was the new Department Head Anita. Having never written candidate questions nor conducted an interview before, the process was very new to do. With great patience and support from Chief of Central, Anita finished the process and with resounding results: Mark Elko, Library Aide II and Marcelyn Sletten, Assistant Department Head (detailed position) both started July 14. With a collective sigh of relief, the NM/V staff thought "Okay, we can settle down and tend to all the many things which we have been unable to do up until now."
40 Life however had other things planned for us all. In late June, David Klaiber, Head of the Catalog/Processing Departmen,t reminded AMY of the grant project for out-source cataloguing of the old Putnam classed "Zma" orchestral scores. Discussions between Anita and David highlighted the need to inventory i.e. count performer parts for each item before it was sent to OCLC for the electronic tagging. The scores needed to be ready to be boxed by mid August. For the month of July and the early part of August, Mark Elko and Anita Bealer worked almost every Saturday 10:00 - 6:00 and some evenings to complete the necessary task. The goal was met well in advance of the deadline, so once again we returned to our tasks thinking "Okay, let's get back to things".
Natalie had announced back in February that her pregnancy would come to term in the end of July. With the end of July, AMY said "goodbye" to Natalie as she started her 6 month leave (3 months maternity leave combined with a 3 months personal leave) and then we waited by the phone for the news ... our "newest" AMY staff member Isadora was born August 3rd 2002.
It seemed one step forward and two steps back, Natalie was gone but only for a while. Jonathan Copeland took the opportunity to try a transfer to the Technology Science Government Documents Department; he was the best candidate so we "lost" him August 6th after only two days notice! Staffing the public services desk was taking on an air of crisis. Moreover, the LSTA grant money for the transfer of the AMY popular song index from paper cards to electronic database was sitting unspent since March. The need for Librarian substitutes was critical so that Anita could focus on the index.
Shea Peebles started training August; she was involved in a bike (her)/car (them) accident which interrupted her first day of AMY training. With the aide of a wheelchair, Shea was able to complete her training and proved to be a daily source of help throughout the remainder of the year! But that song index needed attention NOW!! While John Haag, SOS staff Systems Analyst/Programmer had by May 2001 designed the program in dbtextworks which would support the song index but no data had been entered. Since time was literally running out, the approach was to have ALL four AMY staff Library Aide Ils: Mark Elko, Pat Kerlin, Emily Peabody, and Carol Rucks do the data entry. This in tum meant substitute Library Aide Ils at the public service desk most days of the week! John trained the AMY Aides in mid September with work beginning in earnest September 23rd. In very short order the immensity of the project required that every work day be time spent indexing. The LI 89 grant substitute support increased from 5 days to 6 days a week starting Oct 61h. The efforts paid off handsomely, for by December 31st half of the $20,000 had been expended. The more amazing result was the index which thus far included ONLY single song sheets and yet to include the songbook collection was well on its way to the 3000 mark!!!
While one part of the AMY staff was intensely involved in a new project, others were soon to have their own different tasks to do. The INFOLINE off desk duties in AMY staff were slowly absorbed into the MLAC book transfer program. Chris Ruiz and Sue
41 Vos were working exclusively for MLAC by mid September. Caroline Myers and Karen Wills joined the MLAC team by December.
Heidi Johnson was our last helper in all things concerning the housekeeping of the Video Collection yet she was only part time (about 3 hours a week). AMV department shelver Neal Gruenberg was assigned the added responsibilities of reshelving videos. It seemed everyone's work efficiency was being tested - the videos are a huge never ending task with full trucks appearing from the Circulation department twice sometimes three times a day!!! If not for the help of our substitute Library Aide Ils sorting, putting in order and yes sometimes re-shelving, this collection would have become a shambled mess. More tugs on Neal's time came in late December. The Special Collections department asked if AMV could spare its shelver a few hours a week. Neal began a regular schedule of 2 hours on Monday and 2 hours on Thursday.
Once again our substitute Library Aide Ils came to our AMV rescue by performing extra duties whenever they were asked. For their collective positive presence and pleasant disposition this report hereby recognizes: Charlette Crabtree, Laura Klein, Ellen Myre, Laura Silver, and Don Stevens. Without the help of these wonderful folks, the AMV department would have come undone!
Well, our tale would not be completely told if this last part were left out. Jonathan had left in August. By September the approval was given to replace/fill the vacant Librarian II AMV position. The job description was written and posted in October. Interview questions were drafted, possible candidates were selected and employment conversations were conducted in November. Ernest Batson was chosen, he would join the AMV crew in January 2002.
So by the end of 2001, the Art/MusicNideo department was almost whole again. Almost is the operative word here for on November 201\ Anita Bealer fell and broke her elbow on her way home from work. Although hampered by a cast she could utilize the computer keyboard with very slow one handed typing to continue to tend to duties whether they be public reference or library administrative ... happy to say this Annual report was accomplished with two handed typing!!
There are many many changes ahead as AMV prepares for an Interim Library existence. There are even greater unknowns awaiting us as the New Central Library starts to take shape and yet when surrounded by the amazing, resilient, competent, flexible, devoted, sometimes silly but almost always serious staff that is known as Art/Music/Video, I know we will survive it all -- just as we have done THIS year.
Whether I filled my boss Walter's shoes well only time will time, but I could not have done it without my staff:
I Marcelyn Sletten I Assistant Department Head
42 Natalie Hart Librarian II Ernest Batson Librarian II 2002 staff Pat Kerlin Library Aide II Carol Rucks Library Aide II Emily Peabody Library Aide II Mark Elko Library Aide II Neal Gruenberg Library Page I
With such a team as this the "dance" I opened this report with has been a beautiful one indeed!
Respectfully submitted,
Anita Bealer Acting Department Head Art I Music/ Video Department
43 Business and Economics Department Annual Report 2001
"Nothing endures but change." Heraclitus, 540 B.C.
As was the case in 2000, the major events of the year 2001 for the Business and Economics Department have involved changes in staff and increasing preparation for the library's move to an interim site while a new Central Library is being built. The Library moved toward its goal of a new building: an architect has been chosen, a lease has been signed with an interim facility, and as the year ends, plans for moving collections and staff are underway. Most of the Business and Economics Department staff are involved with projects related to the move, and those who aren't certainly will be soon.
Because of staff changes in 2000, the Department had had a vacant librarian position for a number of months. Finally, in February, we were happy to hire Kim Anderson to fill that position. Kim came with experience in the New York and Kansas City public libraries.
Linda Fritsche} continues as interim head of the Department. In June, Virginia Pear became interim assistant head of the Department. Virginia has expertly used her skills to help manage the Department, especially with training of staff. Virginia's appointment provided the Department, for the first time in many months, its full complement of librarian staff in all positions. Unfortunately, this arrangement was not to last long. In September, both Jennifer Nelson and Deb Pieczonka left. Jennifer left to take a newly created position in the library, Electronic Resource Specialist. Jennifer was the ideal person for this badly needed position. Deb resigned to take a media job at her daughter's school, a job she was recruited for because of her excellent volunteer work there.
In December, we welcomed Ian Stade to the Department to replace Deb and Jennifer, who had each worked part-time. Out of library school since 1999 and most recently from Ramsey County Public Library, Ian, like Kim before him, brings the department fresh perspectives on our service to the public.
The library aide III vacancy due to John Haag's departure in late 2000 was filled in March by Jeff Rosales from Art/Music/Video. Jeff had worked in Business and Economics years ago as a part-time aide II, so settled in very quickly and ably. We were sorry to lose Mark Elko to the Art/MusicNideo Department in July, but were pleased to appoint as his replacement Josh Robson, in October. Josh also has been an excellent addition to the Department.
So the year ended with a full staff complement, outstanding employees working conscientiously and with dedication day-in and day-out to serve the public.
44 Given the changes in the Department, training new permanent and substitute staff has been an important component of the Department's work this year. In addition to the above four new permanent staff, four substitute librarians and four substitute library aides were trained in the Department in 2001. In addition to training new staff, the Department hosted two library students and a librarian who shadowed our reference librarians for half a day to learn about business and economics reference work and sources.
A number of collections-related projects are underway in the Central Library in preparation for the move to an interim site, and the Business & Economics staff is involved in a number of these projects.
The Department's first project has been to review a list of barcoded but uncirculated Dewey Decimal materials destined for the Minnesota Library Access Center (MLAC), where they will be permanently shelved, though still owned by the Minneapolis Public Library. Of the 17,256 items on the list, the Department was allowed to exempt four to five percent to remain onsite at Minneapolis Public Library. Vern Harman undertook the massive task of determining which directories, Minnesota and Midwest materials, and works by major authors would be exempt from the move. At the end of the year, this project was mostly completed, and the Department was anticipating that early in 2002 the MLAC crew would start pulling the Business & Economics materials to go to MLAC. Vern also is evaluating materials for which we have both Dewey Decimal and Library of Congress call numbers, a project continuing into 2002.
Josh Robson is helping Vern with the duplicates project, and also is out of the department three to five hours per week working for the MLAC project, helping with the actual pulling and processing of materials for MLAC. Both he and Odell Sumpter put in overtime measuring books in order to provide accurate figures for the book movers.
A review of the Library of Congress materials in the closed stacks is underway. Using guidelines devised by the Collections Project and the Department, Vern Harman is reviewing the closed stacks Library of Congress materials. Jeff Rosales, under the guidance of Vern Harman, is reviewing and labeling the business directories, using the Department's guidelines for retention of directories. Procedures are being written for reviewing those federal, state and city government documents in the Department that are duplicated by the Government Documents Department.
Kim Anderson, Virginia Pear, Mary Babineau and Mike Kulka are on work groups that have been formed to help staff ready itself for the move. The special projects and work group meetings take the above staff out of the Department for large blocks of time, but other staff, especially Peggy Johnson and Randi Miller, have willingly taken on additional desk time so that service to the public will not suffer.
Two inexpensive software packages have been the most significant additions to the Department's collection this year: WinWay, ResumesDeluxe and Typing Tutor 10.
45 Virginia Pear and Kim Anderson did the planning to add these sources: they evaluated software and equipment options, made the recommendations for purchase, and provided training. Sharon Kinsmith of SOS provided stand-alone computers and a printer from equipment the library already owned. Even without much advertising, these two computers became immediately popular and often people are waiting to use them, indicating a need that we can still do more to fill. Another indication that the library is an important source of information for job-seekers is that job sites are the most heavily-used web sites by in-house patrons.
More and more, print sources are moving to CD-Rom or the Internet. Two important Department resources, Corporate Technology Directory and Minneapolis City Directory ceased being published in print and are now being published only on CD-Rom. Maintaining comparable access to these sources has been a challenge. Corporate Technology Directory was easily added to our staff computers, but to provide public access we once again went to SOS for older equipment and were able to add a public stand-alone computer for this directory and Powerfinder (formerly Phonedisc). The CD Rom version of the Minneapolis City Directory, however, owned by the History Department, presents a different challenge because the CD-Rom format is not as user friendly as was the print version.
Notable new web-based subscriptions in 2001 include additional modules added to the FIS/Mergent database for international companies, insider trading and institutional holdings. Patrons who are serious investors were happy to again have access to the Wall Street Transcript, even though it is the online version instead of the print version.
Librarians from the Business & Economics Department have been involved with various aspects of the growing Minneapolis Public Library home page. Providing tax information and links proved extremely useful last year, so Vern Harman updated the information and links for this tax season. More and more tax information and tax forms are available electronically, so we continue to revise our methods of providing current and older tax forms to our patrons. Virginia Pear evaluated the business and economics links on the Minneapolis Public Library's List of Links, resulting in up-to-date, authoritative links, under easy-to-understand subject headings. Converting the department-produced "TOPS Index: Rankings, Market Share, and Salary Information from Selected Periodicals" to electronic format has been a cooperative project with John Haag of Systems Operation and Support. Business & Economics librarians, most recently Ian Stade, have been entering data all year, and early in 2002 the Index will be accessible through the Library's homepage.
The Department doesn't usually need to scramble to purchase extra copies of its circulating books. However, this year the book Nickel And Dimed: On (Not) Getting By In America was not only on the bestseller lists, but also had a Twin Cities connection, so demand for it was quite high. When the "holds" list for this title started growing, Acquisitions quickly found copies to purchase so that holds could be quickly filled.
46 In 2001, MS Word and Excel were added to additional Internet computers in the Central Library, providing more word-processing options beyond those in the Business and Economics and Sociology Departments. Nevertheless, the demand for word processing access is frequently higher than the number of Internet computers available. CybraryN, an electronic sign-in and timekeeper software, also was added to all the computers, eliminating the need for manual signup for Internet use. This freed the staff, especially Randi Miller and Josh Robson, from spending time with sign-up chores. Instead, they find they are spending increasing amounts of time helping patrons with basic computer instruction and troubleshooting.
The popular booklists "Jobs & Careers" and "Small Business" were updated in 2001 by Virginia Pear and Vern Harman respectively. The "Jobs & Careers" booklist was added to the Library's homepage with live links to the Catalog. Kim Anderson produced two displays of department material for patrons this year: "Taking a Vacation? Take a Tape" and "Home Sweet Home" on buying and selling a house.
Representatives from Mergent/FIS, Info USA and Bell & Howell/ABI/Inform visited to introduce us to new sources from their respective companies. Department staff also met with Patricia Huff of the Business Information Center and Project Innovation to discuss ways to communicate between our organizations about resources for small business owners.
Because of the many changes throughout the year, a number of Department staff meetings were held. All the Department staff met for four meetings in 2001. One of those meetings was to introduce staff to the typing tutorial and resume-writing software. The librarians also met four times and the aide III' s met once.
Providing competent and courteous service, developing and maintaining collections to support our service, and enhancing accessibility to our service and our collections will continue to be the goals of the Business & Economics Department, even as change continues in 2002.
Respectfully Submitted,
Linda Fritsche!
47 Business and Economics Department Staff Complement 2001
Kim Anderson Librarian II February 26 - December 31
Leo Vern Harman Librarian II January 1 - December 31
Jennifer Nelson Librarian II, .5 January 1 - August 26
Virginia Pear Librarian II January 1 - June 30 Librarian III ( detail) July 1 - December 31
Debra Pieczonka Librarian II, .5 January 1 - September 20
Ian Stade Librarian II December 17 - December 31
Linda Fritschel Librarian IV (detail) January 1 - December 31
Mary Babineau Aide II January 1 - December 31
Mark Elko Aide II January 1 - June 30
Randi Miller Aide II January 1 - December 31
Joshua Robson Aide II October 15 - December 31
Margaret Johnson Aide III January 1 - December 31
Mike Kulka Aide III January 1 - December 31
Jeffry Rosales Aide III March 12 - December 31
Odell Sumpter III Page I, .6 January 1 - December 31
48 Business & Economics Department Staff Involvements/Activities 2001
Kim Anderson Memberships American Library Association Minneapolis Public Library Interim Library Collections Group; Electronic/Print Overlap Subcommittee Outreach to Seniors Committee Minnesota Library Association Professional Librarians Union of Minneapolis
Conferences, Classes, Workshops Metropolitan Library Service Agency: It's the Law: Sessions I & II MINITEX OCLC FirstSearch Collections Basics Minneapolis Public Library Internet Use Guidelines Prevention of Sexual Harassment
Presentations Central Library tour to University of Minnesota architecture students
Mary Babineau Memberships AFSCME Local 99 Minneapolis Public Library Staff Association, Secretary
Conference, Classes, Workshops Minneapolis Public Library Internet Use Guidelines Introduction to Word 97 Prevention of Sexual Harassment
Linda Fritschel Memberships American Library Association Friends of the Minneapolis Public Library Minneapolis Public Library Staff Association Professional Librarians Union of Minneapolis
Conference, Classes, Workshops MINITEX Building Library Collections for the Next Generation
49 Minneapolis Public Library Performance Appraisal Training for Supervisors Sexual Harassment Training for Supervisors
Vern Harman Conferences, Classes, Workshops Minneapolis Public Library Internet Use Guidelines Prevention of Sexual Harassment
1\1.argaretJohnson Memberships AFSCME Local 99 Minneapolis Public Library Staff Association
Conference, Classes, Workshops Minneapolis Public Library Internet Use Guidelines Prevention of Sexual Harassment
1\1.ike Kulka Memberships Minneapolis Public Library Interim Library Physical Space Work Group
Conferences, Classes, Workshops Minneapolis Public Library Internet Use Guidelines Prevention of Sexual Harassment
Randi 1\1.iller Memberships AFSCME Local 99
Conferences, Classes, Workshops Minneapolis Public Library Internet Use Guidelines Prevention of Sexual Harassment
Virginia Pear Memberships American Library Association Minneapolis Public Library Interim Library Collections Group LIST Committee
50 Staff Association Technology Planning Steering Committee Professional Librarians Union of Minneapolis
Conference, Classes, Workshops American Library Association Annual Conference Dow Jones Interactive Training Seminar MINITEX OCLC FirstSearch Collections Basics Minneapolis Public Library Internet Use Guidelines Prevention of Sexual Harassment
Presentations CPC Job Fair Booth with vocational materials Business & Economics Department sources to Bolger Printing staff
Joshua Robson Memberships AFSCME Local 99
Conferences, Classes, Workshops Minneapolis Public Library Internet Use Guidelines Prevention of Sexual Harassment
Jeffry Rosales Memberships AFSCME Local 99 Minneapolis Public Library Performance Standards Aide III Committee
Conferences, Classes, Workshops Minneapolis Public Library Internet Use Guidelines Prevention of Sexual Harassment Performance Appraisal Sanborn Maps/Proquest
Ian Stade Memberships American Library Association
Odell Sumpter III Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment
51 Collections Maintenance Department Annual Report 2001
In addition to the on-going daily activities of the department, in 2001 we began the preparation for the move to an interim site. Throughout the year we shifted collections, measured each department and material type, helped with planning space needs for the interim site and participated in staff charrettes with architects for the New Central Library.
In June, the library solicited the advice of Hallet Moving Company of Chicago. Bill Hallet accepted our invitation and provided us with initial, essential information on proceeding with the move of the Central Library.
The search for an interim site began mid-year. After much investigation regarding cost and space requirements, Marquette Plaza was chosen as the best location for a temporary downtown Central Library. MS&R Architects was selected for the planning and build-out of the interim site. As plans progressed, tours were conducted for interested library staff by Walter Gegner, Nina Biddle, Susan Tertell and Mary Rathman. These tours provided the initial, visual preparations for the necessary steps we would need to prepare the collections, furniture and equipment for relocation.
A shelf count taken in the latter part of 1998 provided a baseline for initial space planning. In December, we began to measure the physical collections. Collections Maintenance staff worked two consecutive Sundays to achieve this undertaking without imposing on the daily workflow of the department. Measurements were taken of both the closed stack and open shelf areas using a flexible tape measure. The information gathered was recorded on forms designed to record the breakdown of the measurements according to department, material type and classification schemes. The data was entered into a database designed to allow a variety of scenarios, giving us the statistics needed for planning the shelving of collections in a temporary location and off-site storage.
The ePaging service, implemented in 2000, continues to be a success. A service that provides a 24-hour tum-around for materials requested from Central saw a 25% increase 93,846 requests. Of those, 4,771 requests were filled for Regional Libraries.
As part of the on-going Brittle Books Program, this year the reformatting of the World Almanacs annual volumes began. A highly used title, 35 of the 73 very brittle, unusable volumes were replaced with Xeroxed, newly bound volumes. With a budget of only $6,000 annually, selections continue to be made by the subject department librarians based on need, importance to the collection, and replacement availability from outside vendors. The Bindery also boxed 100 Sears Roebuck and Montgomery Wards catalogs which will aid in the protection of the brittle volumes while in off-site storage.
52 After two years, the seven Sanborn Atlases were completed. Cleaned, repaired and rebound by bindery staff, the volumes are nearly unrecognizable! Part of the History Collection, the volumes are used on a regular basis. The repair of these volumes was a huge undertaking as the volumes are hand-colored with updated information of paper cut outs applied with glue, over dated information.
In September, Nina Biddle began the MLAC Project. With staff from various departments throughout the Library, including the Collections Maintenance Department, training was provided and volumes classified in Dewey Decimal were reviewed for condition, circulation statistics, duplication and overall importance to the collection. Volumes fitting the criteria for MLAC were pulled, processed and sent to the University of Minnesota Access Center. These volumes continue to be owned by the Minneapolis Public Library, but are more readily accessible to users through the University inter library loan program (MINITEX). As we continue to prepare for an interim location and New Central Library more of these volumes will be reviewed for potential transfer to the Access Center.
The Sociology periodical collection was weeded, boxed and shifted throughout September, October and November. The space created by this shift gave us the room needed to interfile and organize the Children's collection. A long-time source of frustration with staff, requests for materials in the Children's collection required searching in as many as three or four locations. A large shift of Government Documents was also completed during this time in order to shelve items in the general collection that had previously been shelved in overflow sections or on book carts.
Staff training reached an all time high in 2001. Twelve substitutes (mostly students) were hired over the course of the year. An additional nine full-time and five part-time staff required constant and continuous training. Mary Barrett and Dan Mayer did an excellent job with the training as well as keeping the department training manual current. Their efforts prompted a reevaluation of their duties and an updated Job Questionnaire was submitted to Library Administration and Civil Service for review. Sadly, the recommendation for an upgrade was denied in April.
A special thanks to the staff. They took on additional responsibilities without complaint and adapted the many changes with a positive attitude and outlook. We are beginning a new chapter at the Minneapolis Public Library, and the Collections Maintenance Department is excited and proud to be part of this historical time.
Respectfully submitted,
Mary K. Rathman Supervisor, Collections Maintenance Department
53 Collections Maintenance Department Staff Complement 2001
Mary Rathman Supervisor January 1 - December 31 Margaret Woodling Library Aide III January 1 - May 20 Clerical Supervisor May 21 - December 31 Andrea Markov Bookbinder January 1 - October 4 Sheila Matthews Commercial Binding Clerk January 1 - December 31 Linda Loven Conservation Technician January 1 - December 31 Mary Barrett Library Aide II January 1 - December 31
Daniel Mayer Library Aide II January 1 - December 31 Anne Adams Library Page I January 1 - December 31 Kenneth Anderson Library Page I January 1 - September 25 Andrew Baird Library Page I January 1 - February 11 Jane Boss Library Page I February 12 - December 31 Napoleon Castillo Library Page I January 1 - December 31 Madeline Clive Library Page I January 22 - December 31 Ryan Curry Library Page I October 22 - December 31 Teresa Deterding Library Page I November 5 - December 31 Manzie DiAngelis Library Page I January 1 - December 31 Daniel Ferguson Library Page I January 1 - December 31 Edward Frazier Library Page I January 1 - December 31 Timothy Gauger Library Page I April 9 - August 3 David Harrington Library Page I, .5 April 9 - December 31 John Howe Library Page I, .5 January 1 - December 31 Christopher Jones Library Page I November 5 - December 31 Alglozia Kennedy-Suttle Library Page I January 29 - July 2 Leah Laumb Library Page I, .5 November 19 - December 31 Ruth Lindberg Library Page I January I - December 3 1 Melanie Miller Library Page I January 1 - December 31 Christopher Mullen Library Page I November 5 - December 31 Michael Nelson Library Page I January 1 - December 31 Rose Oyamot Library Page I December 17 - December 31 Brigid Riley Library Page I, .5 October 22 - December 31 Joshua Robson Library Page I January 1 - October 14 Rory Segety Library Page I, .5 June 4 - December 31 Stanley Seivert Library Page I June 18 - December31 Tuesday Spinks Library Page I May 7 - December 31 David Stenshoel Library Page I January 1 - July 1 Sehri Strom Library Page I, .5 October 22 - December 31 Bruce Walters Library Page I January 1 - November 11 Library Page I .5 November 12 - December 31
54 Jennifer Anderson Substitute January 1 - December 31 Cristina Andor Substitute March 1 - December 31 Natasha Bakunina Substitute February 17 - December 31 Adam Flores Substitute June 19 - December 31 Lisa Dawn Pepper Substitute January 1 - April 17 Lisa Peterson Substitute September 10 - December 31 Phil Pinski Substitute June 18 - December 31 William Wilbrand Substitute May 21 - December 31 Andrew Will-Holmberg Substitute January 1 - June 6 Lawrence Winstead Substitute June 11 - June 23 Leo Winstead Substitute January 1 - April 28 Anna Woodling Substitute February 26 - March 10
55 Collections Maintenance Department Staff Activities 2001
Mary Barrett Conferences, Classes, Workshops Organization of Knowledge
Jane Boss Conferences, Classes, Workshops Seminar in Public Libraries
Linda Loven Conferences, Classes, Workshops Lead Worker Workshop
Daniel Mayer Conferences, Classes, Workshops Communications Skills Using the DISC Personal Profile
Mary Rathman Conferences, Classes, Workshops Book and Its Culture: History & Future To Film or to Scan
Margaret Woodling Conferences, Classes, Workshops Lead Worker Workshop
56 Bindery Statistics
2001 Jan Feb Mar A ril May June July Au Nov Dec Total
Commercial Binding
Books 166 0 129 210 175 93 117 64 0 229 128 228 1539 Prdcls 112 0 75 186 270 260 191 211 0 186 236 124 1851 Perma 95 127 0 111 69 102 0 0 158 66 69 0 797 Rush bnd 35 22 22 9 11 13 15 13 22 13 23 30 228
Total 408 149 226 516 525 468 323 288 180 494 456 382 4415
I n-H ouse B'm d' me: an dRepa1r Deacidify 15 13 0 0 20 0 2 0 20 4 2 0 76 Hrdcvr 18 3 0 4 0 15 0 24 0 13 0 2 79 Velo 22 10 28 23 24 36 20 23 30 55 83 34 388 Spiral 57 19 53 62 38 58 120 58 27 26 58 47 623 Repair 244 229 347 252 278 398 223 331 248 309 155 330 3344 Rush 21 23 28 48 20 40 62 21 17 15 48 22 365 Boxes 0 0 73 0 0 0 48 47 0 0 0 16 184 Clam 0 2 0 0 1 0 0 0 0 0 0 1 4 Encap. 21 20 1 3 20 l 4 30 25 5 29 4 163 Pockets 2 15 54 2 14 24 0 14 27 74 7 21 254 Requis 58 14 6 11 7 6 12 1 7 7 19 15 163 Music slvs 0 325 329 723 1200 1757 2101 1515 150 596 358 338 9392 Total 458 673 919 1128 1622 2335 2592 2064 551 1104 759 830 15,035
I com.bnd. 4081 1491 2261 5161 525 I 4681 3231 2881 180 I 4941 4561 3821 44151
I Brittle Bks 2631
Grand Total 866 822 1145 1644 2147 2803 2915 2352 731 1598 1215 1212 19,713 Mylar sleeves made by Processing 1200 1757 2101 1515
57 Electronic Paging 2001 Statistics
Not AIM B/E Child. Hist. Lit. Pop. Soc. T/S TOTAL Central MELSA HCL Found
January 1075 381 1467 1040 2101 603 1172 1127 7839 791 699 171 259
February 920 252 1233 840 1754 511 1129 984 7623 610 661 149 175
March 1066 314 1689 1011 2142 559 1279 1088 9148 584 705 145 252
April 931 251 1226 761 1870 517 1054 944 7554 663 634 114 246
May 901 286 1069 754 1873 544 1084 929 7440 630 556 140 197
June 962 276 1167 728 2058 646 1030 924 7515 696 642 141 202
July 925 328 1118 711 2167 592 1069 968 7878 656 514 140 206
August 998 397 949 787 2105 600 600 950 7386 769 669 173 227
September 933 328 1370 685 1696 548 1104 879 7543 727 573 150 258
October 1067 374 963 835 2106 593 1279 1061 8278 761 604 95 228
November 1115 419 1416 740 1905 632 1156 971 8354 796 545 112 295
December 912 321 1152 774 1727 589 1019 796 7290 690 499 99 231
Total 11805 3927 14819 9666 23504 6934 12975 11621 93848 8373 7301 1629 2776
58 Humanities Division Annual Report 2001
Barely past the first quarter of 2002 and already last year's activities are little more than a blur. This fuzzy memory of the recent past is no doubt a result of the hectic pace we have built up to in the last few months. So much work has been packed into a relatively tight period of time. There's more of that to come as we prepare to empty our current building for a much anticipated razing and move into smaller quarters until our new central library opens in 2006. But before we move headlong into this exciting time, we owe it to ourselves and our future colleagues to take a moment to record our activities and accomplishments of the past year.
Collections
For varying reasons, last year saw a big increase in our collection budget. We took full advantage of this, strengthening parts of the collection that had lagged a little in recent years. We paid increased attention to our collections for third world countries, which seem especially popular with students and immigrant groups. In both departments we were able to order several expensive multi-volume reference sets, as well as duplicate copies of more popular works and those deemed important for the long term. We were also able to purchase new topographical maps covering half the state of Minnesota (over 200 maps in all). In the next couple of years we intend to order the remainder of the set as these get the heaviest wear and tear. All of the librarians made an extra effort in fulfilling their collection responsibilities in the last year and it shows in the results - a strengthened, more well-rounded collection.
Several special collection projects were undertaken during the year, some related to the move and others more a part of our daily effort to stay current with public interests and issues.
The devastating events of September 11th prompted us to develop a richer collection on the history and politics of the Middle East, with an emphasis on the Islamic faith and the history, traditions and literature of Islamic peoples. Wendy Adamson did a marvelous job coordinating an ordering blitz on these subjects, coordinating orders with librarians in the History, Literature, Sociology and Art & Music Departments, and Susan Tertell very generously allocated funds from various parts of the Central Library collection budget. Wendy also produced an online booklist, The World of Islam, and worked with Jennifer Nelson, electronic resources specialist, to develop a long list of relevant Internet resources with links from MPL's homepage.
Mary Kay Harris completed a project started in the previous year to convert a selected group of LP' s to compact discs in an effort to eliminate this format of materials from the
59 Humanities Division collection. Prior to making selections for the actual conversion, Mary Kay carefully reviewed ordering sources and where possible purchased identical or closely related titles in the compact disc format. This allowed for extensive deselection of the LP collection, with the remainder of the collection being reviewed for its long-term value. Primary candidates for preservation/conversion were those recordings of key historical events. A sampling of titles includes Edward R. Murrow's series, "I can hear it now" and "A reporter remembers," Eleanor Roosevelt's, "My husband and I," recorded December 7, 1941, and many important speeches by U.S. presidents and other significant world leaders of the last 60 years or so. Mary Kay worked diligently to obtain permission from recording companies, at least a couple of whom were very generous in granting reproduction rights to the library. A local company, Great Tapes, has been very generous in their pricing for the actual conversion work, not to mention patient and helpful in advising us on this project.
A second project that has greatly benefited from Mary Kay's oversight is the review of a rather large collection of uncataloged plays. The goal is to completely eliminate the collection of uncataloged plays either by ordering and cataloging new copies or, for out of-print titles, reviewing them for their importance to the existing collection and deciding whether to catalog or weed them. This project has had a rather large impact on the Catalog Dept. and we need to note their willingness to take on a sizeable workload to accomplish both this and the LP-to-CD conversion project. Their cooperation in these two projects has been greatly appreciated.
Finally, in the Literature Dept. Mary Kay, obviously a very busy and productive member of the staff, reviewed the language learning materials and world language materials, for which she serves as collection coordinator. Based on her recommendation we whittled down a collection of language learning material from 57 languages to 36 languages. Language materials we no longer collect will be retained but not replaced if damaged or lost. Some consolidation was also done for the world language fiction collection, where we are currently collecting in over 20 languages, down from about 35. (On a related note, the circulation trends in this collection have held steady for well over 5 years now, with over 90 percent of the activity seen in three languages - Russian, Vietnamese and Spanish - and the next biggest layer of activity in the Chinese and Japanese collections.
Late in the year, Mary Kay began to direct a review of the mirror collection of Putnam classed Y's, a wonderfully rich collection in the closed stacks of foreign-language materials collected from around the tum of the century through the 60's and reflecting over 50 years of immigration to this area from around the world. This collection, for the most part, is not in the online catalog and therefore gets very little use. In recent months we have come full circle in our decisions about how to dispense with this collection. From an initial consideration that most of this collection would be sent off to other libraries with stronger world language collections, we have moved to evaluating many of the language collections and deciding that the collection as a whole is an important piece of local history that belongs in the permanent collection. There will be much more to
60 report on this in the 2002 annual report.
Ancestry Plus, a gold-mine database for genealogists, was a tremendous boost for the Genealogy Collection. Under the knowledgeable direction of Wendy Adamson, our designated genealogy librarian, the collection has also benefited from the addition of the Minnesota county histories, previously off limits to the patrons in our closed stacks, and a new microfiche index to Minnesota death, marriage and divorce records from the mid- 1940's through the mid'90's. Wendy also notes a general increase in the use of other genealogy sources, including the Sanborn Maps (now available online), Mormon Church and Ellis Island records and the Minneapolis Journal index. This is probably all a result of a general increase in the number of people investigating family histories. It certainly affirms the importance of this collection to our patrons.
Both departments participated in the Brittle Books Photocopying Program, which allows us to select important items from the permanent collection that are seriously brittle, beyond repair and in need of reproduction. This year we were able to complete the reproduction of all brittle copies from our complete set of the World Almanac back to the late 1800' s. Our thanks to the Bindery Dept. staff for giving this some priority. We also took advantage of a large trust fund earmarked for the genealogy collection to reproduce early atlases of the City of Minneapolis for the years 1885, 1898, 1903 and 1914. Reproductions were made for both the History Dept. and the Minneapolis Collection. Our thanks go to Joellen Haugo in the Special Collections Dept. for shepherding through these reproductions.
Public Service Issues & Outreach
For years we (and more importantly our patrons) have been hobbling along with antiquated microfilm reader/printers. Given the age and condition of the equipment, as well as the constant demand for newspapers on microfilm, this service area was really more a disservice. Last spring the staff and the patrons literally rejoiced over the purchase of four new reader/printers and the first-time addition of a scanner. The new machines are in nearly constant use and on a busy Saturday people wait in line to use them.
A Supreme Court ruling on the case, Tasini v. The New York Times had a huge impact on our online access to the local StarTribune, which up to this point had been excellent. Because of this ruling, many papers, including the StarTribune, took the draconian step of pulling from all commercial online sources articles written by other than staff reporters, severely hampering our ability to identify even the briefest information on a large portion of the paper's content. The staff and patrons alike look forward to a more balanced approach as this story plays itself out. For now, the public is being denied full access to this critical local resource.
On a more positive note we gained full online access to two important historical sources, one national, one local. Via Ancestry Plus we can now connect to all U.S. Census
61 records and with the purchase of the Sanborn Maps online, we have access to old fire insurance maps for cities and towns throughout the state. Another excellent addition to our growing list of databases, this one for the Literature Dept., was MagillonAuthors and MagillonLiterature, the latter providing critical analyses and plot summaries of the most studied works in literature. This product will be a real boon to our student researchers.
With regard to the onslaught of new online databases, Carrie Brunsberg completed a comprehensive survey of the online databases covering humanities subject areas. Carrie compiled valuable information on the frequency of database usage and the effectiveness of each for reference purposes, as well as training needs. It was both impressive to note the range of usage for the numerous ( 40) databases in the humanities fields and the number of databases staff are using but for which they request additional training. This would indicate that no matter what the database, there is always a strong need to provide training before making these products available to the staff. One wonders to what extent we do not use these very expensive products to their full potential because of a lack of formal training. Juggling this demand for ongoing training with our other daily tasks is the difficulty. It has to be made a top priority by both administration and the individual subject department heads. I hope Carrie's excellent survey -- chock full of useful information -- can be used as a model this summer when we will need to survey staff on their training needs in preparation for the interim library where staff will be working in many different subject areas on the reference desk.
The presence of Internet terminals in the library - and the public's demand for this resource - continues to grow. Few of us can remember what it was like to work here before this sea change in our institution occurred. The sign-up procedures, previously laborious and requiring constant staff intervention, were greatly smoothed by the introduction of new software, "CybraryN," that essentially removes staff from the picture. In the next year, the installation of controlled printing software should greatly reduce the unregulated printing oflarge files.
Finally, we produced three booklists in the last year -- our annual update of Recent African American Fiction and two online booklists -- World ofIslam and Classic Fiction. Joyce Cobb coordinated both the African American and classic fiction lists, with help from Christine Cundall and Katie Weiblen. We also collaborated with the Friends of the Library on two projects this year - the first, a Black History Month quiz, compiled under Christine Cundall's direction, and a grant award of $2,000 from the Friends to produce a series of writers workshop in 2003 called "Minneapolis Voice Collective." A primary focus of these workshops will be to encourage novice writers to submit works about their life in the city. Established Twin Cities authors will lead the workshops.
Staffing
During 2001, we lost some key staff and gained some very strong starters. Mike McCabe finished his M.L.S. degree and was promoted to a librarian position in the Sociology
62 Dept. We were all very proud of this achievement that he worked so hard for in the last few years. Jane Bowden has assumed responsibility for periodicals oversight for both departments and has done a marvelous job handling the heavier work load. Judy Mosiniak retired in the spring and Nancy Kweik, in the summer. They were feted at separate retirement parties where we all enjoyed presentations, speeches and humorous stories. Svetlana Vassilieva, who replaced Judy Mosiniak one day a week in the History Dept., has learned the ropes at the History reference desk and been instrumental in building up our Russian and Spanish language fiction collections. Finally, we hired three librarians. Carrie Brunsberg transferred from the Technology & Science Dept. early in the year and Christine Cundall and Paula DeGrand, both of whom had previously worked as substitute librarians, were hired in the fall on a full-time, permanent basis. Their colleagues have all been impressed with their steep learning curves both on the reference desk and in their collection development responsibilities. Carrie has done an outstanding job managing the extensive travel collection and making some needed improvements in its organization. Christine and Paula have been equally productive and quick studies, especially in tackling their extensive collection development assignments. All three have been wonderful additions to our division.
You can't talk about the last year, or any time in the life of the organization, without noting the contributions of the staff. That holds doubly true for the Humanities Division. While it's not always possible to mention everyone by name, to a person they are all to be commended for the loyalty and dedication they bring to their jobs. Taken all together they possess a perfect range of talents that makes us a very effective, and dare I say happy, group of workers. Some days I leave work feeling like the conductor of an accomplished orchestra, where everyone practices and knows their part and makes a strong, sustained effort to contribute to the whole. I am genuinely sad at the thought of losing my place among them as we move into the interim facility, where our division will be dismantled, but hope our connections remain strong.
Respectfully submitted,
Betsy Williams Manager, Humanities Division
63 Humanities Division Staff Complement 2001
Betsy Williams Division Manager January - December 31 Katie Weiblen Assistant Department Head January - December 31 Wendy Adamson Librarian II January - December 31 Carrie Brunsberg Librarian II August 6 - December 31 Joyce Cobb Librarian II January - December 31 Christine Cundall Librarian II October 29 - December 31 Paula DeGrand Librarian II October 29 - December 31 Mary Kay Harris Librarian II January - December 31 Nancy Kweik Librarian II January - August 1 Marcelyn Sletten Librarian II January- July 2 Judy Mosiniak Library Assistant .2 January - April 10 Svetlana Vassilieva Library Assistant .2 August 27 - December 31 Mary Moore Clerk Typist II January - December 31 Jane Bowden Library Aide II January - December 31 Marie Hanson Library Aide II January - December 31 Michael McCabe Library Aide II January - August 13 MarkMcHugh Library Aide II January - December 31 Judy Pinski Library Aide II .5 January - December 31 James Proctor Library Aide II .5 January - December 31 Robert Williams Library Aide II .5 January - December 31 Robert Liss Library Page January - December 31 Jessica Nelson Library Page January - December 31 Sara Headley Volunteer January - December 31
64 Humanities Division Staff Involvement/Activities 2001
Wendy Adamson Memberships Minnesota Genealogical Society
Conferences, Classes, Workshops Annual Minnesota Genealogical Training Courses, "Branching Out" Cybrarian Time Out Software Training at MPL Internet Use Guidelines Training at MPL It's the Law Libraries of the Future Prevention of Sexual Harassment Workshop at MPL Sanborn Fire Maps Training, MPL Computer Lab
Committees, Special Events Bibliographic Instruction Committee MPL Web Team
Jane Bowden Memberships MPL Staff Association
Conferences, Classes, Workshops Cybrarian Time Out Software Training at MPL Electronic Reference Internet Use Guidelines Training at MPL Prevention of Sexual Harassment Workshop at MPL Proquest Discovery Newspapers Sanborn Fire Maps Training, MPL Computer Lab Tour of Open Book Center
Carrie Brunsberg Memberships MPL Staff Association
Conferences, Classes, Workshops Cybrarian Time Out Software Training at MPL Gale Group Database Basics, MINITEX Internet Use Guidelines Training at MPL Prevention of Sexual Harassment Workshop at MPL
65 Proquest Information and Leaming Newspapers, MINITEX Trained Investigator Refresher
Committees, Special Events Email Guidelines Revision Committee Interim Library Workspace W orkgroup Committee
Joyce Cobb Memberships American Library Association, Black Caucus Black Women Who Read Book Club (BWWR) MPL Staff Association Professional Librarians Union of Minneapolis
Conferences, Classes, Workshops Bell and Howell Information and Leaming National Newspapers Cybrarian Time Out Software Training at MPL Government Documents (MELSA) in Roseville Internet Use Guidelines Training at MPL Millennium Circulation System Training at MPL Minnesota Library Association Annual Conference in St. Cloud ( exhibits only) Powerpoint Class at MPL Prevention of Sexual Harassment Workshop at MPL Proquest National Newspapers Training at Wilson Library, U of MN Sanborn Fire Maps Training, MPL Computer Lab Tour of Open Book Center
Committees, Special Events Interim Library Planning Committee Friends of the Library Programming Committee
Publications Classic Fiction Book List
Christine Cundall Memberships American Library Association International Relations Round Table MPL Staff Association Minnesota Library Association Children and Young People Division Readers Advisory Round Table Special Library Association, Minnesota Chapter
66 Conferences, Classes, Workshops Internet Use Guidelines Training at MPL Kerlan Summer Forum Series: Kate DiCamillo, Author Keiko Hori, PhD student studying the relationship between Bertha M. Clay and 1 early 20 h century Japanese stories Patrick Jones, Young Adult specialist MELSA Consumer Health Workshop MELSA Government Documents Workshop MELSA Storytelling Workshop Prevention of Sexual Harassment Workshop at MPL Sanborn Fire Maps Training, MPL Computer Lab
Paula DeGrand Conferences, Classes, Workshops Internet Use Guidelines Training at MPL Prevention of Sexual Harassment Workshop at MPL Sanborn Fire Maps Training, MPL Computer Lab
Marie Hanson Memberships AFSCME Local 99 Union MPL Staff Association
Conferences, Classes, Workshops Cybrarian Time Out Software Training at MPL Internet Use Guidelines Training at MPL Prevention of Sexual Harassment Workshop at MPL Tour of Open Book Center
Committees, Special Events Pride Festival Library Booth Volunteer
Mary Kay Harris Memberships Professional Librarians Union ofMPL
Conferences, Classes, Workshops Cybrarian Time Out Software Training at MPL InfoTrac and Gale Net Basics Internet Use Guidelines Training at MPL Performance Standards Workshop Prevention of Sexual Harassment Workshop at MPL Tour of Open Book Center
67 Nancy Kweik Memberships Professional Librarians Union of Minneapolis (PLUM)
Conferences, Classes, Workshops Cybrarian Time Out Software Training at MPL Prevention of Sexual Harassment Workshop at MPL
Robert Liss Memberships AFSCME Local 99 Union
Conferences, Classes, Workshops Prevention of Sexual Harassment Workshop at MPL Tour of Open Book Center
MarkMcHugh Memberships AFSCME Local 99 Union MPL Staff Association, Staff Book Orders
Conferences, Classes, Workshops Cybrarian Time Out Software Training at MPL Internet Use Guidelines Training at MPL Prevention of Sexual Harassment Workshop at MPL Tour of Open Book Center
Committees, Special Events Interim Library Special Projects Committee
Mary Moore Memberships AFSCME Local 99 Union MPL Staff Association
Conferences, Classes, Workshops Cybrarian Time Out Software Training at MPL Gale Databases Training at MPL Internet Use Guidelines Training at MPL Prevention of Sexual Harassment Workshop at MPL Proquest Training in MPL Computer Lab Sanborn Fire Maps Training, MPL Computer Lab Tour of Open Book Center
68 Committees, Special Events Pride Festival Library Booth Volunteer
Judy Mosiniak Memberships MPL Staff Association Professional Librarians Union of Minneapolis (PLUM)
Conferences, Classes, Workshops Cybrarian Software Time Out Training at MPL Prevention of Sexual Harassment Workshop at MPL
Jessica Nelson Memberships AFSCME Local 99 Union
Conferences, Classes, Workshops Introduction to Microsoft Word Class Prevention of Sexual Harassment Workshop at MPL Tour of Open Book Center Using Typing Tutor Class
Judy Pinski Memberships AFSCME Local 99 Union MPL Staff Association
Conferences, Classes, Workshops Cybrarian Time Out Software Training at MPL Gale Databases Training at MPL Internet Use Guidelines Training at MPL Prevention of Sexual Harassment Workshop at MPL
James Proctor Memberships AFSCME Local 99 Union MPL Staff Association
Conferences, Classes, Workshops Cybrarian Time Out Software Training at MPL Internet Use Guidelines Training at MPL Prevention of Sexual Harassment Workshop at MPL Sanborn Fire Maps Training, MPL Computer Lab
69 Svetlana Vassilieva Memberships American Library Association Association of College and Research Libraries Division Rare Books and Manuscripts Section Slavic and East European Section Ephemera Society of America Minnesota Historical Society Twin Cities Archives Round Table
Conferences, Classes, Workshops Prevention of Sexual Harassment Workshop at MPL Gale Databases Training at MINITEX Sanborn Fire Maps Training, MPL Computer Lab
Katie Weiblen Memberships American Library Association Friends of the Minneapolis Public Library Friends of the Kerlan Collection at the U of MN Jane Austen Society of North America MPL Staff Association Minnesota Library Association Professional Librarians Union of Minneapolis (PLUM)
Conferences, Classes, Workshops "Conversation with Books" at the College of St. Catherine Cybrarian Time Out Software Training at MPL Friends ofMPL Annual Meeting at Jax Cafe Internet Use Guidelines Training at MPL Minnesota Library Association Annual Conference, Moderator of "Extending the Celebration: Bringing the Minnesota Book Awards to your Library" Readers Advisory Round Table Workshop Prevention of Sexual Harassment Workshop at MPL Proquest Training in MPL Computer Lab Reader's Advisory Retreat at the College of St. Benedict Tour of Open Book Center
Committees, Special Events Kerlan Award Breakfast at U of MN Minnesota Library Association Reader's Advisory Steering Committee MPL Uppsala Project Committee
70 Betsy Williams Memberships American Library Association Librarian Supervisors Union of Minneapolis (LSUM) MPL Staff Association Public Library Association
Conferences, Classes, Workshops Cybrarian Time Out Software Training at MPL Internet Use Guidelines Training at MPL Minnesota Digital Library Planning Conference Sanborn Fire Maps Training, MPL Computer Lab Performance Appraisal Training Prevention of Sexual Harassment Workshop at MPL Proquest National Newspapers Training, MINITEX Public Library Association Symposium on Digital Preservation
Committees, Special Events Interim Library Planning T earn LSUM Negotiating Team Minnesota Digital Library Planning Group, MP L's representative Digital Collections Group Performance Standards Subcommittee for Librarian H's in MPL
Robert Williams Memberships AFSCME Local 99 Union
Conferences, Classes, Workshops Biography Resource Center Database Training at MPL Cybrarian Time Out Software Training at MPL Internet Use Guidelines Training at MPL Prevention of Sexual Harassment Workshop at MPL
71 InfoLine Annual Report 2001
What a difference a year makes! From the beginning of 2001 to its end, Infoline witnessed significant changes in activity - on the part of both our public and our staf£ Weekly calls to the library fell gradually as the year progressed. Calls to the library totaled 193,412, with Infoline handling 75,135 (39%) of these. Electronic reference questions totaled 1396, also slightly down from 2000. Perhaps one reason for the decline is a result of the effort that library staff is putting into the MPL web site, which makes it easy for our patrons to perform tasks and seek information without direct contact with the library. Whereas in the past people had to place a phone call to inquire about a title, renew books, place holds on titles, request Interlibrary Loan services, or seek help in finding useful Internet resources, they can now conduct all of these transactions via our web site.
Activity within the library continued to rise. Our patrons in the library, as reflected in increased circulation, gate counts, and public catalog searches, kept the Information Desk busier than ever.
The year was busy, and varied, in Infoline. In January, we hosted a group of librarians from Hennepin County Library who were exploring the possibility of a quick telephone reference service for that library system.
In April, in response to repeated complaints about air quality, HDR Engineering conducted a fungal evaluation of the Infoline workroom. MPL engineers followed up on some of the recommendations made in the report, caulking joints where water leakage might occur, cleaning tiles and removing a rusted bucket from the ceiling area. We also added an air purifier to remove allergens from the room.
Responding to frequent requests for typewriters, Susan Tertell and Nancy Corcoran worked to restore a typing room at Central Library. Thanks to the effort of the Friends, we received seven donated typewriters and, on May 7, re-opened a typing room near the Copy Center. Copy Center staff graciously agreed to sell paper and monitor the area.
In July, Kemper Insurance affiliates evaluated the Infoline workstations and made recommendations for ergonomic improvements. An ergonomics consultant trained staff to establish and maintain good ergonomic work habits. We purchased four new chairs which have more and easier-to-use adjustment features, allowing staff to easily adjust the chairs at the beginning of each new shift.
Many Infoline staff members took on new assignments during 2001. During the summer, Chris Ruiz and Susan Vos prepared 16mm films for shipment to the American Archive of
72 Factual Film and the Minnesota Historical Center. In September, Karen Will, Susan Vos, Carolyn McNeil, Chris Ruiz, Wayne Kamletz, and Ellen Myre began to prepare older Dewey materials for delivery to the Minnesota Library Access Center. The goal is to complete the project by the time we move to our interim location next November. During most day shifts, lnfoline cut incoming phone lines from 4 to 3 so that maximum time could be devoted to this project. Luckily, we were able to accomplish this without seeing significant increases in the number of abandoned calls.
Karen Will joined the List (Internet links from our web site) team during 2001, and initiated an "lnfoline Online" section. She has created links to Internet sources that are relatively easy to navigate and provide quick and basic factual information.
Janet Anderson, Tracy Brown and Gloria Olson left the department; Tracy and Gloria found new assignments within the library system. Roberta Brooks, Ellen Myre and Chris Ruiz joined the department. In addition to these new employees, Kathy and I trained three new substitutes, as well - Charlotte Crabtree, Mary Krull, and Marcella Marzitelli.
Despite the seeming wealth of substitute help, there were still times when we were unable to find a substitute. Those were the times when I was especially reminded of the great spirit of teamwork that exists in this department. People willingly worked the phones an extra shift or stayed a couple hours later in the evening to help out. This helpful attitude, coupled with the intelligence, curiosity, and experience of the individuals in the department, continues to draw praise and appreciation of the Infoline service. The qualities of these individuals can never be duplicated in an automated call-routing system, and people repeatedly express their gratitude to hear a human voice and receive a thoughtful response to their inquiry.
Respectfully submitted,
Nancy L. Corcoran Librarian IV
73 InfoLine Staff Complement 2001
Nancy Corcoran Librarian III January 1 - October 6 Librarian IV October 7 - December 31 Kathleen Langston Clerical Supervisor January 1 - December 31 Janet Anderson Library Aide II, .5 January 1 - March 1 Mulugeta Araya Library Aide II January 1 - December 31 Emilia Bernat Library Aide II, .5 January 1 - December 31 Roberta Brooks Library Aide II, .5 May 16 - December 31 Tracy Brown Library Aide II January 1 - January 7 Heidi Johnson Library Aide II, .5 January 1 - December 31 Wayne Kamletz Library Aide II January 1 - December 31 Carolyn McNeil Library Aide II January 1 - December 31 Ellen Myre Library Aide II, .5 May 16 - December 31 Gloria Olson Library Aide II, .5 January 1 - March 4 Christian Ruiz Library Aide II April 16 - December 31 Alesia Schuth Library Aide II January 1 - December 31 Julie Sedlak Library Aide II January 1 - December 31 LaNae Sexton Library Aide II January 1 - December 31 Susan Vos Library Aide II January 1 - December 31 Karen Will Library Aide II January 1 -December 31
74 InfoLine Staff Activities 2001
Mulugeta Araya Memberships AFSCME Local 99
Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop Internet Use Guidelines MELSA Excellence - Human Values in a Technological Era Navigating Stormy Waters MINITEX Reference Service, Sources, and Electronic Reference (3 sessions)
Emilia Bernat Memberships AFSCME Local 99 Minneapolis Public Library Staff Association Minneapolis Municipal Retirement Association Chair of Legislative Committee
Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop Internet Use Guidelines City of Minneapolis Look Who's Talking! Understanding How Men and Women Communicate
Roberta Brooks Memberships AFSCME Local 99
Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop Internet Use Guidelines
Nancy Corcoran Memberships Minneapolis Public Library Staff Association Co-Chair- Spring Tea
75 PLUM Minneapolis Public Library Library Aide II Civil Service Test Review Committee Internet Use Training Committee Library Aide II Performance Standards Revision Committee - Chair Interim Planning Team Sexual Harassment Investigator
Conferences, Classes, Workshops Minneapolis Public Library Performance Standards Workshop Prevention of Sexual Harassment Workshop Internet Use Guidelines Microsoft Excel Class State Services for the Blind - New Product Demonstration
Heidi Johnson Memberships AFSCME Local 99 Minneapolis Public Library Staff Association
Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop Internet Use Guidelines
Wayne Kamletz Memberships AFSCME Local 99
Conferences, Classes, Workshops Minneapolis Public Library Internet Use Guidelines
Kathleen Langston Memberships AFSCME Local 99
Conferences, Classes, Workshops Minneapolis Public Library Lead Worker Workshop Prevention of Sexual Harassment Workshop Internet Use Guidelines
76 Carolyn McNeil Memberships AFSCME Local 99 Minneapolis Public Library Staff Association
Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop Internet Use Guidelines Lake We-be-Docs Workshop
Ellen Myre Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop Internet Use Guidelines Introduction to Information Professions Basics of Networking & Outreach
Christian Ruiz Memberships AFSCME Local 99
Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop Internet Use Guidelines Branch Out 2001 Gale Group Database Basics
Alesia Schuth Memberships AFSCME Local 99 Minneapolis Public Library Library Aide II Performance Standards Revision Committee Interim Collections Workgroup
Conferences, Classes, Workshops Minneapolis Public Library Performance Standards Workshop Prevention of Sexual Harassment Workshop Internet Use Guidelines
77 Julie Sedlak Memberships AFSCME Local 99 Minneapolis Public Library Staff Association
Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop Internet Use Guidelines
LaN ae Sexton Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop Internet Use Guidelines
Susan Vos Memberships AFSCME Local 99
Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop Internet Use Guidelines
Karen Will Memberships AFSCME Local 99 Minneapolis Public Library New Central Library Project User Group (MPL) LIST Committee Sexual Harassment Investigator
Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop Internet Use Guidelines
78 INFORM Annual Report 2001
"... there is a pent-up and unserved demand for research services. For some time, INFORM has been operating at near capacity given the staffing level and mix of offered services. With the addition ofstaff this demand could translate immediately into more service provided to the public and greater revenues generated for the library. " - Roger Hurd, INFORM Librarian, January, 1996
In the six years since Roger wrote those words, the demand for INFORM's services has changed dramatically. After a rapid rise in business in the mid-1980s, helped by staff increases, INFORM rode a wave of "near capacity" with constant heavy demand, year after year. Ironically, 1996 was the first year of a long and continuous decline in the use of nearly all of INFORM's services, to the point where we are now doing less than half the business Roger's staff experienced in 1995. There are several reasons for this:
The Principal Factors:
• The increased availability and usability of online information resources. Although online information sources have been around for over two decades, it is only in the past 5-7 years that vendors have made a greater effort to market to unsophisticated end users, specifically business customers. The advent of web-based services made these resources even easier to use. Many businesses began subscribing to these services, no longer relying on the library and INFORM for access. • Full-text data resources. Until the early 1990s, nearly all online data resources were bibliographic. By the end of the 1990s, they were mostly full-text. Again, with this kind of access, many clients no longer depend on INFORM and the library. • Patent and Trademark information on the Web. MPL's patent depository used to be a major source of INFORM's business. By the mid-90s, this had already started to decline, but in the last five years it has all but disappeared. Access to excellent full-image copies of all US Patents has been available for some time from the USPTO web site. Trademarks and trademark images are also available from this site, although we still enjoy some business in this area because we can also search US State and Canadian marks, as well as business and brand names. • The Internet in general. The Internet affords anyone ready access to all kinds of information previously only in print and through the library: Company, organization, industry, and association information and literature, contact information, directories, news, government resources, biographical data, plus a host of other kinds of information significant and trivial. Finding "something" on the Internet is easy. Whether or not it's any good is
79 another question, but that may not be important enough an issue to drive clients back to INFORM. They may well believe the Internet is good enough for their needs.
Contributing Factors:
• No marketing of INFORM. As far as I've been able to determine, the last efforts to market INFORM happened in the early 1980s. Not only has there been no marketing since then - beyond a few directory listings - but there has been actual resistance to it. Wendy Adamson and Mary Frances Cooper told me that Roger, Dan and Joan objected to any promotion of the service that might smack of "advertising." The 1999 INFORM brochure - an utterly conventional and uninteresting effort - is an indication of this viewpoint. Considering that by 1999 the heavy erosion of INFORM's client base was only too obvious, this refusal to act is astounding. • INFORM's 2000 Fee Increase. Despite a sharp and consistent decline in the use of all INFORM services dating back to 1996, INFORM fees for research and document delivery were increased by over 20% in January, 2000. This made INFORM one of the most expensive public library fee-based research services in North America. A letter sent out announcing the increase stated frankly that the increase was so that INFORM would meet its fiscal goal as a "cost-recovery" service. An analysis of current and past client status revealed a large number of clients who ceased using INFORM after the end of 1999. Research requests and total hours dropped more 16% in 2000, but the decline was probably worse than appears. A single client accounted for 24% of all research billings in 2000. By comparison, in 1996 the top five clients accounted for only 16% of research billings. Needless to say, we are no longer enjoying this unusually high use from this client. 1 Although our total number of requests so far this year has been comparable to last year's, the number ofresearch hours continues to drop. • The departure of Roger Hurd and Dan Pederson, the complete turnover of the INFORM Staff in 2000, and subsequent competition from Dan Pederson. Roger left almost four years ago, but we still get people calling for him. Developing strong business relationships with clients is an important success factor for INFORM. We can't know to what degree Roger's successors have been unable to maintain those relationships, but we do know that some clients have left and not come back. I was worried about a similar problem when Joan and Dan left and I had just started. I know Dan has set up his own research business and that he is doing paid work for INFORM clients (e.g., 3M). How much business he has taken from us is impossible to say.
1 3M - a long-time client of INFORM's. While they continue to use our services, their share of our business this year is down to 5% of all billings. From conversations with our 3M clients, usage has dropped off this year partly because of a weak economy, but mainly because of the philosophies of their new CEO, Jim McNeamy, who favors pooling internal resources, rather than outsourcing. It should be added that our 3M clients have consistently been delighted with our service.
80 • A weak economy in 2001 - and the effects of 9/11 From conversations with some of our principal clients and an awareness that clients are keeping a close eye on the bottom line, we know that a weak economy this year has adversely affected INFORM business. The dropoff in activity following the 9/11 attack was especially dramatic. How long this slow down will continue is anybody's guess.
What has been done, what is being done
New Staff We have a new staff open to new ideas and new ways of providing services. This has lead to service innovations and increased efficiencies.
New Client/Billing System We have replaced the old Rbase client/billing software system with one based on MS Access, which we started using at the start of 2001. This was accomplished at no cost, developed by INFORM staff using existing software. This new system is far more efficient than Rbase, is easier and can be used by any of the staff (formerly, only the INFORM Aide really understood the Rbase system and did all the data input, management and billing). It operates more quickly and flexibly, allowing for instant and sophisticated statistical analysis (such as has been generated for this report). The new system also prints to a laser printer (the old one only printed to dot-matrix), allowing us to print more professional-looking and easier-to-use invoices.
Expanded Web Presence & Electronic Document Delivery We have greatly expanded our Web presence, with full descriptions of our services, and have developed online forms for our research, document delivery, and obituary search services. We now frequently receive requests via email and routinely use email to communicate with our clients and transmit information, documents, and image files.
Increased Knowledge and Use of Internet Resources We have expanded our knowledge of web-based resources and have developed an extensive directory of bookmarks to web sites. This is part of a long-term trend away from the use of fee-based online resources (e.g., DIALOG, DowJones). Accordingly, our online search expenses were much lower again this year.
New Marketing Efforts We have developed new marketing literature. We have been mailing these out to former and prospective clients periodically since late last Spring. We have been faxing out information on our document delivery services to former and current clients. We have also been requesting links to our services web page from online directories. We will continue to promote INFORM in this manner. We have updated and expanded our business contact database in order to increase our marketing
81 effectiveness and client base.
Survey of Clients We have surveyed our clients regarding our service quality and fee structure, both through mailed questionnaires and phone conversations, to better determine client needs and satisfaction with our services.
Survey of Comparable Services at Public Libraries Around North America We have studied and surveyed comparable research services at public libraries in North America examining their services and fee structure. This helped us to determine that our fees were excessive.
Improving INFORM's Image and Billing Functions We have made efforts to improve our professional image. In addition to new marketing literature, we have updated and improved our office stationary, using new and more attractive stationary, mailing envelopes, business cards. We have also made bill paying easier by using pre-perforated billing paper and return envelopes with our invoices.
Improving INFORM's Genealogical Services Kate Ketcham has improved and expanded our ability to serve genealogy researchers through the use of online resources, contacts at the Minnesota Vital Records Office, and MN birth, death, marriage and divorce records on microfiche. She has also developed detailed form letters and other literature for responding to obituary inquiries. As a result, we served many more obituary requests this year than we had ever done before.
Upgrading and Expanding INFORM's Technical Equipment and Capabilities We have updated and augmented our office equipment and enhanced our ability to provide information for clients in a variety of formats. We have new, updated PCs, high quality printers, a new photocopier/fax machine (now located in our offices, making it far more convenient to use), a color printer, CD-ROM recordable drives, a scanner, and a paper shredder for greater security with client data (a donation). We now routinely transmit documents electronically via email and CD-ROM as text files MS Office formats, image formats, and pdf (Adobe). We were involved in the planning and purchase of the new microfilm reader/printers in the History Dept. These have been a real boon to our clients as we are frequently asked to examine and make copies from microfilm.
Our research last year showed that with our fee increase in January 2000, INFORM's fees became the most expensive of comparable fee-based research services at public libraries in North America. From survey and conversations with INFORM clients and prospective clients, we learned that our fees were frequently considered high and unacceptable. Along with the effect of the slack economy on our usage patterns, it was clear to us that
82 we needed to lower our fees to be competitive. Accordingly, a new fee structure was approved in December and took effect January 2, 2002. Research fees were lowered and broken into three tiers, while document delivery fees will be offered at discounted rates for volume purchases.
With this new fee structure in place, we will continue to market our services aggressively to local businesses and organization through mailings, email, and fax. We will inform our current clients of these changes in an effort to increase our business with them. With the improvements we have made to our services, operations, marketing and communication methods, we believe we are in an excellent position to promote and grow INFORM's business volume.
Respectfully submitted,
Edward W. Hathaway INFORM Manager
83 INFORM Staff Complement 2001
Ted Hathaway INFORM Librarian January 1 - December 31
Kate Ketcham Aide III January 1 - December 31
Terry Stokke Librarian II January 1 - December 31
84 INFORM Staff Activities 2001
Ted Hathaway Memberships, Committees Amateur Athletic Foundation of Los Angeles & the North American Sports Libraries Network (NASLIN) Digital Sports Group North American Society for Sports History Society for American Baseball Research The Baseball Index, Project Director Interim Planning Group (Collections), Minneapolis Public Library
Conferences, Classes, Workshops Performance Appraisal Training Prevention of Sexual Harassment Workshop MINITEX ILL Conference Society for American Baseball Research, annual convention MINITEX/LDS Nodes Meeting
Kate Ketcham Memberships, Committees Minneapolis Public Library Staff Association AFSCME, Local 99
Conference, Classes, Workshops Prevention of Sexual Harassment Workshop
Terry Stokke Memberships, Committees Minneapolis Public Library Staff Association Minnesota Library Association Beta Phi Mu - Beta Rho Chapter
Conferences, Classes, Workshops Prevention of Sexual Harassment Workshop Dow Jones Factiva Training Standard & Poors NetAdvantage Workshop Dow Jones Factiva Advanced Seminar ABI/Inform Presentation MPL Building Project Update Virtual Reference Conference 2001 Building a Real-Time Reference Service
85 INFORM 2001 Summary Statistics
2000 2001 Change
Research Hours Billed 1438 939 -35% Total Research Requests 880 681 -23% Total Document Delivery Requests 742 704 -5% Photocopies and books 664 570 -14% Obituaries 78 134 72%
Total Billings for Service $157,021 $106,149 -32% Less Online Costs $15,098 $5,765 -62% Less Courier Services $2,729 $2,091 -23% Less Other $510 $1,951 283% Tax $71 $42 -41% Total Net Receipts $138,613 $96,300 -31%
Percent invoices paid by credit card 13.6% 20% 47%
86 lnterLibrary Loan Annual Report 2001
2001 was a fairly quiet, steady year in ILL, though 2002 will likely not be, with the new online system operating, the much of the collection going into storage, and the upheaval to be brought by the move to the Interim site. InterLibrary Loan activity in 2001 pretty much followed the pattern of the previous year.
The overall number of requests received by MPL declined another 10% last year, from 26,970 to 24,289. All of this is due to sharp declines in requests coming from Hennepin County and through MINITEX, which dropped by 40% and 25% respectively. However, requests from other MELSA agencies, State place-a-holds, and OCLC increased by 18%, from 10,563 to 12,470. OCLC requests and fills increased by 40% last year, perhaps a result of our reduction in lending fees to out-of-state institutions.
The number of requests ILL staff received from our patrons continued to increase last year, from 4595 to 5742 (25%), mainly through MINITEX and OCLC system lenders. Our fill rate, however, dropped to less than half. We have not gathered figures on this, but believe this to be due to increasing requests of video materials and newer titles, which are often either checked out, or unavailable for loan.
ILL staff held steady through the year. Staff spent much time reviewing options and preparing for the implementation of Ill's ILL online module. The process involved some language changes suggested by ILL staff, but most of the work had to be done outside of ILL: III made the necessary changes to our online forms (which took months), MINITEX created a macro which allows us to email our ILL requests directly to them (this took a couple more months), SOS then created the web-versions of our online forms (which also took more time). But the work was finished and we began 2002 with the new system up and running.
Respectfully submitted,
Edward W. Hathaway InterLibrary Loan Supervisor
James Frey InterLibrary Loan Clerk
87 lnterLibrary Loan Staff Complement 2001
James Frey Interlibrary Loan Clerk January 1 - December 31
Jim Magnuson Library Aide II January 1 - December 31
Alesia Schuth Library Aide II (Info Line) January 1 - December 31
Emilia Bernat Library Aide II (Info Line) January 1 - December 31
Wayne Kamletz Library Aide II (Info Line) January 1 - December 31
Julia Sedlak Library Aide II (Info Line) January 1 - December 31
88 lnterLibrary Loan Staff Activities 2001
James Frey Memberships, Committees MELSA Interlibrary Loan Interest Group
Classes, Workshops, Activities Prevention of Sexual Harassment Workshop MINITEX Annual ILL Conference Lead Worker Workshop MINITEX/LDS Nodes Meeting
Jim Magnuson Conferences, Classes, Workshops Prevention of Sexual Harassment Workshop Introduction to Information Access and Retrieval Library and Information Science Master's Program at U ofN Texas
89 INTERLIBRARY LOAN 2001 Statistics
MINNEAPOLIS PUBLIC LIBRARY AS LENDER INCOMING REQUESTS REQUESTS SENT I BORROWER RECEIVED LOANS COPIES TOTAL HCL 593 569 67 636 HCL PAT 1530 1530 1530 MELSA 4888 4511 302 4813 STATE 4817 4769 4769 MINITEX 9609 3402 4537 7939 OCLC 2765 320 134 454 ALA/FAX 87 45 12 57 TOTAL 24289 15146 5052 20198
MINNEAPOLIS PUBLIC LIBRARY AS BORROWER REQUESTS MADE REQUESTS RECEIVED I LENDER LOANS COPIES TOTAL LOANS COPIES TOTAL MELSA 398 10 408 148 1 149 MINITEX 2915 410 3325 1608 293 1901 OCLC Not counted Not counted 1702 567 101 668 ALA/FAX 12 1 13 9 1 10 ONLINE 8 8 8 8 CANCEL 286 TOTAL 3325 429 5742 2332 404 2736
MELSA CROSSOVER REQUESTS OCLC + MAIL + TOTAL 110 I 2 I 112
IFAXES TO MELSA LIBRARIES 0
90 Sociology Department Annual Report 2001
"The child ever dwells in the mystery of ageless time, unobscured by the dust of history." (Rabindranath Tagore, Fireflies)
This was a year that will be remembered forever, for the day that defined the demarcation of time in the new millennium. Just as B.C. and A.D. establish divisions in the human timeline based upon a monumental event, 911 has a new meaning because of what happened on that historic day in September. The 365 days of the year were subsequently separated into two parts, before 911 and after. The "After" gave pause to the entire world to reflect upon the meaning of many things, including life itself. The collapse of the World Trade Center may have symbolized the end of an era. We no longer move about with carefree nonchalance. Nor can we take for granted any relationships we have with individuals, groups or countries, as being of little consequence. All relationships matter. It is especially those that are not based upon good will, justice or mutual respect that may now cause us the greatest degree of concern or worry. Perhaps all have been shaken to the extent that we are prepared to begin anew and become less selfish. This is the hour to be steadfast in our resolve to foster healthy, respectful relationships with others.
In the Sociology Department we are fortunate to have an atmosphere where cooperative, supportive professional relationships are enjoyed. Congeniality and respect are hallmarks of behavior amongst the staff. The positive ambiance of the workplace inspires productivity and creativity. We have therefore been able to accomplish many tasks that we might have imagined being almost insurmountable. When faced with considerable workloads, challenging projects of long duration, and demanding patrons, we have successfully rallied together to help one another. There have been numerous changes in personnel, yet we always have had an outstanding group of hard-working people. Most are quite new to the department while a few have remained for several years.
Our two new librarians, Roger Lindsay and Mike McCabe, have come with many special skills and talents that have contributed greatly towards strengthening the department and furthering our goals. We regret the loss of our temporary Assistant Department Head, Nina Biddle, who provided excellent organizational assistance with several special collection management projects. However, Toni Miller, when promoted to the same position, garnered high regard from her coworkers due to her own commendable qualifications. Manzie DiAngelis was authorized to join the department in order to assist with our shelving needs. He played an important role in helping to maintain order in a collection that is heavily used by a diverse body of patrons. His presence was especially appreciated when one looked at the shelves and admired the accurate and attractive placement of materials representing numerous eclectic disciplines.
91 This year the librarians were particularly diligent in their attention to collection development tasks. With enthusiasm and efficiency, circulating and reference materials of various formats were selected for the department. By fall we appealed to Susan Tertell, the Chief of the Central Library, for supplemental funds to extend our purchasing capabilities. Her approval of this request enabled us to increase our materials budget and thereby order many additional resources for our users. Several new multivolume sets now enhance the reference collection. The Encyclopedia of American Education, Endangered Peoples of the World, Women in World History: A Biographical Encyclopedia, and World Philosophers and Their Works are but a few such titles.
After September 11, in response to public demand, Mike McCabe and librarians from the History and Literature Departments worked collaboratively to purchase numerous titles on the topics of terrorism, Islamic culture and religion, cross-cultural communication, and world peace and understanding. This was a unique and successful attempt to organize collection development efforts across departmental jurisdictions for the ultimate benefit of users. Other staff members applied themselves to the task of embellishing our collection of audiocassettes that are increasingly popular among our clientele. Sheila Reiser's keen initiative has benefited patrons who delighted in the attractive displays of these formats, as well as the highly illustrated resource materials comprising our "Open Reference" area. The result of Sheila's considerable attention to the presentation of materials was often favorably compared to that of an inviting bookstore. Combining her eye for aesthetics with our resident horticulturist Jim Ruiz's patient nurturing of plants helped to create a departmental milieu that attracted throngs of patrons. The beautiful greenery and enticing displays caused many to remark that they came to the department not only for the subject materials, but also for the warm, welcoming atmosphere they found.
Our desire to create a pleasant environment for our patrons was most evident in the manner in which we provided quality reference service to all members of the public. Whether the enquiring party needed information about an educational statistic, rules for the game ofmahjong, sibling rivalry, a study of memory that involved a group of nuns, or the description of a winning play in a Super Bowl game, the staff placed maximum importance on satisfying each patron's request.
In 2001 our reference capabilities and services were augmented by the addition of many electronic resources. Roger Lindsay served as the Sociology Department's "Internet Resource Specialist" in the MPL - LIST management group. This team introduced various new and helpful websites to the "LIST" such as: www.GrandparentWorld.com, www.outproud.org (resource for gay and lesbian youth), www.NetworkforGood.org (nonprofit links in areas of social service and social action), www.religion-online.org, and www.chessopolis.com (for chess enthusiasts). We also incorporated three online databases into the MPL Database List. They are CollegeSource Online, Minnesota Career Information System and GrantSelect, providing over 10,000 funding opportunities for nonprofits. The latter is a useful tool for people using the Foundation Center
92 Cooperating Collection to search of grants. Toni Miller continues to serve as the Foundation Librarian and the material of that special collection is always in high demand. Toni regularly gives Foundation talks about how to use the valuable resources of this unique special collection in the Sociology Department.
While all areas of the department have grown, we have made noticeable achievements in our painstaking weeding projects that required exhaustive scrutiny of the storage stacks by the professional staff. ~ina and Roger assumed special leadership roles by writing guidelines, coordinating tasks and proposing deadlines for the group. Almost 35 trucks of books were weeded from the stacks in response to an institutional and departmental goal. It was our objective to examine and weed the collection in order to minimize the number of items to be stored in boxes before moving to an Interim facility.
Monographs were not the only materials that sustained meticulous scrutiny. Our periodicals were also treated with careful deliberation by two distinct work teams. Toni Miller, Jim Ruiz and Renee Reed reviewed each periodical and newsletter title on the open shelves, with the intent of determining which were to be retained, how long each title would be held, and which subscriptions should be canceled. Prior to each weekly meeting Jim prepared a list of newsletter and periodical problems that required our consideration. These regular reviews of specific titles allowed us to correct inaccuracies, determine how title changes should be handled, clarify imprecise or complicated record keeping, and make numerous other necessary decisions. Angela Fiero and David Postlethwaite were simultaneously examining the periodicals in the stacks and making recommendations appropriate to preservation and retention. Angela created a "Periodicals Usage Survey" that served as a concise checklist for our periodical review efforts. Undoubtedly, it has been many years since the periodicals have been given this kind of fastidious attention. Soon both teams will have completed their tasks and another goal will have been reached before the centralization of periodicals occurs in 2002.
Throughout the institution many changes are being discussed that will have a profound impact on the collection, staff and patrons. The centralization of periodicals has been proposed as a change that will be implemented long before the move to the new Central Library takes place. Jim Ruiz and Renee Reed both serve on the "New Central Library User Group" which will be working with the "Design Team" to make plans for the new library building. The institution's organizational chart is evolving and to that end the librarians and paraprofessionals have worked very hard to refresh job descriptions and write performance standards. Angela Fiero served on the Aide II Performance Standards Development Work Group. Her thoughtful approach to this project will help the people of that classification even after Angela moves on to become a professional librarian. She is currently enrolled in a master's degree program through the University of North Texas, School of Library and Information Sciences - Minnesota Cohort. Mike McCabe was a recent MLS graduate of the same professional program.
93 Participation in professionally edifying activities was another departmental goal. Roger and Renee both contributed to the Minnesota Library Association Annual Conference Program. Roger served as a panel member for a workshop entitled, "Social Sciences Resources on the Web". Renee's presentation, "Cuba Si, Yankee See", allowed her to speak about her experiences after spending two weeks in Cuba touring libraries.
All librarians engaged in professional projects for the benefit of special interest groups. Toni was the co-compiler of a booklist, "They Made a Difference: A Selected List Posthumously Recognizing Minneapolis Women Who Helped Shape the Twentieth Century". It was prepared for an International Women's Day event and subsequently was added to the MPL website. Mike served as a bibliographic instructor for student groups coming to use the Library. Roger contributed to a committee for the improvement of services to senior citizens. Renee gave two presentations at the Harrison Education Center (Alternative School) in an effort to inspire teens to become stronger readers.
In order to prepare ourselves further for some of forthcoming changes, all staff attended a departmentally organized tour of the Minnesota Library Access Center at the University of Minnesota. The tour provided us with visual images of the storage locations for segments of our own Dewey Decimal stack collection. This building within a cave, with high-density storage, dim lighting, temperatures of approximately 62° F., and 50% humidity, provides almost ideal conditions for the preservation and storage of print materials. In 2002 the Sociology Department's stack collection will be examined and approximately 30,000 items will be identified for placement in this excellent off-site storage facility, where they be will made accessible to residents throughout the state.
The Central Library collection is of enormous value for research purposes and general use. What will happen to this collection in the near future remains to be seen. It is the source of great pride for the staff and the community. The expression of protectiveness is a tribute to the quality and depth of the collection, from those who recognize its preciousness. We now grapple with many theoretical, philosophical and practical questions regarding the manner in which the collection should be developed, preserved, stored, and made accessible to the people. As a public library, we have a duty to present and future users, to keep their collection safe and make it accessible, so that they may enjoy it to its fullest extent for years to come. How we accomplish this goal will be a serious challenge to us. Our dedication and determination might make it possible to protect the many priceless materials for those who are now merely children. Our task is monumental. If we succeed, we will have preserved a monument for future generations.
Respectfully submitted, QJ}AUPJ0q~ --i;}nee S. Reed Department Head Sociology Department
94 Sociology Department Staff Complement 2001
Renee Reed Department Head January 1 - December 31
Nina Biddle Assistant Department Head January 1 - May 5
Temporary Assignment
Toni Miller Librarian II January 1 - June 30
Assistant Department Head July 2 - December 31 Temporary Assignment
Roger Lindsay Librarian II February 5 - December 31
Michael McCabe Librarian II August 13 - December 31
Angela Fiero Library Aide II January 1 - December 31
David Deane Postlethwaite Library Aide II January 1 - December 31
James Ruiz Library Aide II January 1 - December 31
Sheila Reiser Library Aide II (.5) January 1 - December 31
95 SOCIOLOGY DEPARTMENT Staff Activities 2001
Nina Biddle Memberships Minnesota Historical Society Professional Librarians Union of Minneapolis
Conferences, Classes, Workshops MELSA Coach UP: Influencing Upward Hmong in Minnesota Teambuilding: an Intuitive Approach Minneapolis Public Library Internet Use Training Committee Open Book - Minnesota Center for the Book Arts The Book & Its Culture: History & Future
Angela Fiero Memberships AFSCME Local 99
Conferences, Classes, Workshops MELSA CoachUP: Influencing Upward Government Documents -Federal Hmong in Minnesota It's the Law: (1) Legal Reference Basics (2) Finding Law on the Internet Teambuilding: an Intuitive Approach Minneapolis Public Library Internet Use Guidelines Minnesota Library Access Center Tour Performance Standards Workshop Prevention of Sexual Harassment Workshop University of Minnesota Minnesota's Role in the Civil War: from the Heroic to the Horrific University of North Texas, School of Library and Information Sciences Introduction to Information Access and Retrieval Introduction to Information Professions
96 Roger Lindsay Memberships American Library Association Minneapolis Public Library - Services to Seniors Committee Minnesota Library Association Professional Librarians Union of Minneapolis
Conferences, Classes, Workshops MELSA Kids, The Net, & All Those Nervous Adults Minneapolis Public Library Internet Use Guidelines Introduction to PowerPoint Minnesota Library Access Center Tour MPL LIST Training Sexual Harassment Investigator Training Minnesota Library Association Annual Conference 2001
Presentations Minnesota Library Association Annual Conference 2001 - "Social Sciences Resources on the Web"
Michael McCabe Memberships American Library Association Public Library Association Minnesota Library Association
Conferences, Classes, Workshops Minneapolis Public Library Internet Use Guidelines Minnesota Library Access Center Tour University of North Texas, School of Library and Information Sciences
Presentations Minneapolis Public Library Bibliographic Instruction
Toni Miller Memberships Minnesota Library Association Professional Librarians Union of Minneapolis
Conferences, Classes, Workshops Foundation Center Cooperating Collections Network Days Foundation Data Center Annual Seminar
97 Minnesota Advocates for Human Rights International Women's Day Celebration MELSA Serving the Religion Information Needs ofthe Public Minneapolis Public Library Internet Use Guidelines Minnesota Library Access Center Tour Prevention of Sexual Harassment Workshop Minnesota Library Association Annual Conference 2001
Presentations Minneapolis Public Library How to Use the Foundation Center Cooperating Collection
David Postlethwaite Memberships AFSCME Local 99
Conferences, Classes, Workshops Minneapolis Public Library Internet Use Guidelines Introduction to Microsoft Word Minnesota Library Access Center Tour Prevention of Sexual Harassment Workshop
Renee Reed Memberships American Library Association Black Caucus of the American Library Association Public Library Association Friends of Minneapolis Public Library Minneapolis Public Library - New Central Library User Group Minneapolis Public Library Staff Association Minnesota Advisory Council to Library Development and Services Chair of the Nominating Committee Minnesota Library Association
Conferences, Classes, Workshops Cuban Arts Project of Canada Tour of Cuban Libraries - 2001 MINITEX GaleNet & InfoTrac K-12 Basics OCLC FirstSearch Basics Minneapolis Public Library Internet Use Guidelines
98 Minnesota Library Access Center Tour Performance Appraisal Workshop Prevention of Sexual Harassment Workshop Minnesota Library Association Annual Conference 2001 Open Book - Minnesota Center for the Book Arts The Book & Its Culture: History & Future
Presentations Harrison Education Center Career Fair Teen Read Week - "You Can Be a Reader" Minneapolis Public Library and the Minnesota Library Association Annual Conference 2001 - "Cuba Si, Yankee See"
Sheila Reiser Memberships AFSCME Local 99 Minneapolis Public Library Staff Association
Conferences, Classes, Workshops Minneapolis Public Library Internet Use Training Introduction to Microsoft Outlook Minnesota Library Access Center Tour
James Ruiz Memberships AFSCME Local 99 Steward; Executive Board Member Minneapolis Public Library - New Central Library User Group AFSCME Representative
Conferences, Classes, Workshops AFSCME Council 14 Advanced Steward Training City of Minneapolis Look Who's Talking! How Men and Women Communicate MINITEX GaleNet & InfoTrac K-12 Basics Minneapolis Public Library Internet Use Guidelines Introduction to Microsoft Outlook Minnesota Library Access Center Tour Prevention of Sexual Harassment Workshop
99 Special Collections Department Annual Report 2001
With the announcement in October that Cesar Pelli & Associates of New Haven, Connecticut, teamed with Architectural Alliance of Minneapolis, had been selected to design Minneapolis' New Central Library Project and with the growing likelihood by December that the Interim Central Library would open in November 2002 on the Marquette Plaza site, the impact from the vote on the November 7, 2000 Minneapolis Public Library Referendum was being felt throughout the Central Library. Assessment of storage possibilities; questions of access, space configurations, insurance, and weeding; minimal processing of uncataloged non-book materials as these issues pertained to Special Collections were taking more and more staff time. The following observation from Dorothy Burke in her 1973 Minneapolis History Collection annual report took on a new sense of urgency: "The re-arrangement of uncataloged materials, especially those in the stack area of Minneapolis History Collection, is a colossal but necessary task ifwe are ever to save search time, and if we are ever to utilize what we have."
From August 27 through October 26 the department had a full, permanent staff complement. Judith Mosiniak's last working day was March 17. On August 27 Svetlana Vassilieva became the new Library Assistant. The administration increased the appointment from two to four days a week, with the other day being in History. Amir Khademzadeh, who had substituted for the first half of the year, was appointed Clerk Typist II on June 4. Unfortunately for us, he transferred to a better paying position within the library on October 29.
Both the substitute Margaret Sloss and the volunteer Nancy Wennerstrom had worked in the department since the year of its creation in 1987. They both provided invaluable service in referencing, organizing, preserving, or presenting our resources. In May the former, a reference sleuth of the first order, supplied information for a user on "Old Susan," a hand-propelled pumper used by the city's volunteer fire department, pictured in a 1939 article from the Minneapolis Times Morgue. On October 1 she began a full-time position in another department. In a note dated October 10 to this department head, the latter announced the following: "My seventeen years as a volunteer were very rewarding. The projects assigned to me were interesting and educational. I will always remember the great people I met. My Tuesdays were very special days."
Although Judith Mosiniak had retired earlier in the year (she had been commended on her 25 years in the Minneapolis Collection in the 1999 annual report) and Amir Khademzadeh had moved on to greener pastures, both were back working in Special Collections by the end of the year. In a note from May 20 to this writer, the former noted, "My years in Special Collections were among my favorite during my MPL career." She agreed to work the alternate Saturdays previously filled by Margaret Sloss plus three days a week to assist
100 JoEllen Haugo with surveying the uncataloged manuscripts and archives in the Minneapolis Collection and the department head with reviewing the book collections for temporary or permanent storage locations, transfer, or weeding. The latter was providing valuable assistance by preparing shipping lists; pulling and photocopying photographs; addressing problem cataloging of images; and proofing scanned images for JoEllen Haugo as part of a grant for scanning Minneapolis photographs that the library had been successful in obtaining.
At the only staff meeting of the year held on October 25, it was noted that the last meeting with a full staff complement had been held November 14, 2000.
To address the fluctuations in staff; the diminution of substitutes (librarians and aides) trained in Special Collections; the preparation for a move to an interim location combined with input for Special Collections/Minneapolis Collection requirements in the new library; plus the demands from current and future grants and new web sites, from September 2001 to January 2002 the department trained more substitute librarians and aides than in any one year period since its inception.
Both Sandra Roback from Walker and Sandra Purdue from Linden Hills Community Libraries began to mine our resources early in the year as their respective libraries were undergoing renovation. By June a computer, a scanner, and a color printer had been installed at the work station set up for them in the Minneapolis Collection's stacks.
Anne Adams, Mulugeta Araya, Emilia Bernat, and LaNae Sexton continued to report to Special Collections on a part-time basis each week to shelflist and file our materials; to prepare items to be processed, cataloged, or shelved; and to work on special projects in preparation for the upcoming move.
For a number of years the volunteers have outnumbered the staff. Whether they work in the Times Morgue File, the Kittleson Collection, the 19th Century American Studies Collection, or the Minneapolis Collection they have been and continue to be our silent partners. Thanks to the Times Morgue File volunteers, 107 separate mailings for unwanted Times Morgue File materials to out-of-state agencies went out this year. I have promised them the letter "C" files will be available for them in the interim library. In the Kittleson Collection six periodical titles were added this year. Work proceeded on the Walter Buch guest book and the core group attacked with vigor World War II photographs from the Times Morgue File. The vertical files, maps, and poster files became available to search on the computer. I have promised the Kittleson Collection volunteers enough file cabinets of photographs to be processed in the temporary location into 2006.
The only other person besides myself who was a permanent, full-time employee in the department for the whole year was my colleague JoEllen Haugo. I was proud that she was one of the librarians chosen to represent Minneapolis Public Library at the Second Annual Stanford-California State Library Institute on 21st Century Librarianship in August.
101 As our current Web Team representative and Internet resources specialist, this year she was instrumental in having three items mounted on the Library's home page and obtaining grants for materials in two of our collections.
Early in 2001 Nicholson Baker sent shock waves through libraries rushing to preserve materials by microfilming and digitizing their holdings with the publication of Double Fold: Libraries and the Assault on Paper. Special Collections have ever had to balance presentation (read accessibility) against preservation. Rare, fragile, or unwieldy material can be scanned in once, then accessed at will by anyone around the globe. Nonetheless, one cannot guarantee migration to each new generation of computer software and hardware.
By January JoEllen Haugo had updated and expanded the bibliography to Researching~ House or Building History and had the whole publication put up on the Library's home page. Reference to the topic was made in the January 4 issue of the Star Tribune in the "Garden Insert" section.
As a result of inquiries from Twin Cities Public Television late in 2000 and my subsequent input, the administration agreed to absorb the costs to generate transparencies, negatives, and giclee prints (IRIS digital printer images) of the original sketchbook of Seth Eastman, completed during the years 1838 - 1848. The documentary Seth Eastman: Painting The Dakota, which aired on TPT 2 on April 12, included four images from the sketchbook. This was the first, major digital reproduction in Special Collections of a fragile, priceless resource. Once again, JoEllen Haugo was instrumental in all phases of its reproduction, including its appearance on the Library's home page.
As a result of questions emanating from City Hall in 1999, the new Internet resource, A History of Minneapolis: An Overview hY Staff at the Minneapolis Public Library appeared in December. JoEllen Haugo and Mary Jo Laakso, with some assists from outside researchers, were the prime movers in researching, writing, citing resources, and selecting photographs.
Thanks to my colleague's work the library received a Library Services and Technology Act Federal Grant of $25,000 for 2001 to enable photographs from the Minneapolis Collection to be put up on the Library's web site for researchers to peruse at their leisure off-site. The low bid was received in June for some 6,000 Tagged hnaged/Interchange Files Format (TIFF) and 6,000 Joint Photographic Export Group (JPEG) files together with a like number of thumbnail images.
The University of Minnesota Libraries and the Minneapolis Public Library received a $275,000 grant to digitize World War I and II posters in each repository from the Institute of Museum and Library Services, a six-year-old federal agency that works on allowing public access and preservation of historic material. The two-year project runs from
102 November 1, 2001 to October 31, 2003. When the project is completed, the posters will be available on the websites of both institutions.
Additional allocations from the Chief of Central Library to both the monographs budget and trust funds were greatly appreciated. Once again the manager of the Humanities Division allocated trust fund monies which were used for the Huttner, Kittleson, and Minneapolis Collections.
More World War II books from Nokomis Library, the archives of J. Harold Kittleson and the Prospect Park Study Club, plus the Sam Grodnik archive from Art/MusicNideo Department were the major donations for the year.
In addition to the work SOS did with installation, removal, upgrade, expansion, and enhancement of hardware and software it seems that special mention needs to be made for all the work involved with Special Collections websites and grants. Thank you Charles Gimon, Amir Khademzadeh, and John Haag.
The Chief of Central Library supplied money to have positives generated from some 300 photographs in the Minneapolis Collection for which we held only negatives.
Leaking pipes beneath the staff lounge in November once again plagued the Minneapolis Collection. Only some minor book damage was also reported in the Kittleson Collection. Plastic was draped over the stacks underneath the guilty pipes and may remain until we vacate the building. From July 19 through the end of the month perhaps the worst carpet damage since my arrival in 1987 occurred in the workroom on the third floor from leaking drip pans. Sultry summer weather with a heat index in mid - July of 100 resulted in water on the tile and rugs on both the third and fourth floors. At one point two large fans ran continuously and continually in the workroom over a 24 hour period.
On May 5 Charged with Life: The Poems and Letters of Emily Dickinson, a dramatic reading by Elizabeth Dickinson and her husband Christopher Childs, took place in Heritage Hall. In conjunction with the presentation the five display cases on the Hennepin A venue side of the arcade were given over to the following books, manuscripts, and paper ephemera: Case One/Emily Dickinson Speaks for Herself; Case Two/ Emily Dickinson Speaks Through Others; Case Three/Others Speak Through Emily Dickinson; Case Four/J. Harold Kittleson Speaks about Emily Dickinson; and Case Five/Harriet Beecher Stowe. A one page handout was prepared for distribution at the event: A Short History of the 191h Century American Studies Collection.
On June 16, also in Heritage Hall, a lecture entitled A New Historical Context for Pearl Harbor was given by Retired Army Captain James John. In connection with the talk the five display cases on the Nicollet Mall side of the arcade displayed photographs, posters, and other artifacts relating to Pearl Harbor, mainly from the Kittleson Collection. A Pearl
103 Harbor Bibliography was available in print form and also put up on the library's home page. Both displays in the arcade stayed up until August 9.
At a meeting held with the Director on April 4 it was decided that in October 2006 for the 45th anniversary of Henry David Thoreau's excursion to Minnesota, Special Collections will partner with the Minneapolis Athenaeum and the Thoreau Society of Massachusetts to 1 provide exhibits, showcase the library's 19 h Century American Studies Collection, and provide programming. Thoreau Society members throughout the United States plan to meet in Minneapolis in October 2006 for the Thoreau Minnesota Excursion Project.
On November 14 the History of Graphic Design class of 25 students (one from South Africa) from the College of Visual Arts in St. Paul made their seemingly annual pilgrimage across the river to Special Collections. The teacher, who has supplied me with classes for a number of years, ofttimes shares with me her students' assessment of the session. Maybe I've lasted so long with the instructor thanks to reviews like the following: " 'Regis, for my lifeline I'd like to call Edward Kukla.' What an enjoyable field trip! Mr. Kukla was knowledgeable, engaging and thought provoking."
JoEllen Haugo continued to handle the bulk of our mail reference questions: snail mail, 15; e-mail, 145. One query came in via e-mail in June from Copenhagen, Denmark asking about a 1948 yearbook from Marshall High School.
We lent the American Swedish Institute our copy of The Barber of Natchez from the Buttner Collection for their exhibit Jenny Lind: Swedish Singing Sensation which ran February 7 - May 20. It is, of course, always a treat when the second largest collection on Minneapolis in the world supplies the first. A picture from The Centennial Edition of the Minneapolis Beacon (1956) appeared on the first page of the article "Labor, Politics, and African American Identity in Minneapolis, 1930 - 1950," which appeared in the Winter 2001 - 2002 issue of Minnesota History.
I have chosen parts of a letter from an appreciative author to show how we were viewed in 2001 : "Over the months that ... and I researched this book, we utilized your resources and your patient, helpful staffs expertise countless times (and I was firmly reproved on one occasion for failing to treat the City Directories with the proper reverence.) The Special Collections and your wonderful staff are invaluable resources and I truly appreciate the care and pride you take in your work. You have enriched the finished product, and the experience of creating it. Thank you."
From a faculty member at the University of Minnesota who asked innumerable Latin questions throughout the year, including one on how to render his surname in Latin, came the following kind words of appreciation: "I would like to thank you for your help and wisdom and time in response to my questions." A colleague in the library sought out my interpretation for the single phrase which served as the entire funeral eulogy for the Roman ruler Tullus (as related in The Destiny of the Warrior by Georges Dumezil): magna gloria
104 belli regnavit annos duos et triginta. A literal translation might read, "The great glory of war (that is, the monarch Tullus) ruled 32 years."
In her 1942 annual report for the Minneapolis Collection Ruth Thompson mused, "The criterion for the Collection is: 'Will this be useful and interesting fifty years from now?' " In 1951 Betty Engebretson opined, "The intensive use of the picture collection indicates that something should be done to acquire good photographs of the current Minneapolis scene." On December 17 this department head announced to all MPL e-mail users, "Beginning next year a systematic effort will begin to obtain current Minneapolis photographs, postcards, posters, programs, non-profit annual reports, maps, menus, calendars, etc. This is in keeping with the 1987 initiative to obtain Minneapolis school yearbooks."
Respectfully submitted,
Edward R. Kukla Librarian IV
105 Special Collections Department Staff Complement 2001
Kukla, Edward Librarian IV January 1 - December 31
Baugo, JoEllen Librarian II January 1 - December 31
Mosiniak, Judith Library Assistant January 1 - March 17
Vassilieva, Svetlana Library Assistant August 27 - December 31
Khademzadeh, Amir Clerk Typist II June 4 - October 26
Adams, Anne Library Page I January 1 - December 31
Caine, Todd Volunteer January 1 December 31
Emdy, Tom Volunteer January 1 - December 31
Fagerlie, Joan Volunteer January 1 - December 31
Grage, Mary Ann Volunteer January 1 - December 31
Horton, Raymond Volunteer January 1 - December 31
Jacob, Rosamond Volunteer January 1 - December 31
106 Leikvold, Olive Volunteer January 1 - December 31
Lundmark, Donna Volunteer January 1 - December 31
Malterud, Norman Volunteer January 1 - December 31
Moede, Janet Volunteer January 5 - December 31
O'Brien, Carol Volunteer January 1 - December 31
Opitz, Peter Volunteer January 1 - December 31
Paul, Alice Volunteer January 1 - December 31
Perschin, Arnold Volunteer January 1 - December 31
Shainline, Ann Volunteer October 18 - December 31
Teder, Harry Volunteer January 1 - December 31
Thews, Dorothy Volunteer January 1 - December 31
Wallis, Lillian Volunteer January I -July 31
Wennerstrom, Nancy Volunteer January 1 - May 23
107 Special Collections Department Staff Involvements/Activities 2001
JoEllen Haugo Memberships American Association of State and Local History Linden Hills History Study Group Midwest Archives Conference Minneapolis Public Library Staff Association Professional Librarians Union of Minneapolis Society of American Archivists The Friends of the Minneapolis Public Library Twin Cities Archives Round Table
Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Proquest Sanborn Maps Demonstration Timesheet Training MELSA MELSA Hmong Religion & Cultural Values MELSA Serving the Religion Information Needs of the Public Minitex Minitex Building Library Collections for the Next Generation Mid America Mid America Book Scanner Demonstration Public Library Association All Aboard! Destination Digitization Workshop Preservation Options in a Digital World to Film or Scan Society of American Archivists Annual Conference 2001: A Global Archival Odyssey Stanford-California State Library Institute on 21st Century Librarianship
Presentations Consulted with the preservation of Committee Urban Environment's materials. Lonnie Nichols from the Planning Dept. Committee on Urban Environment (CUE) 30 years worth of material Neighborhood Archives Project (NAP): Trained St. Catherine's intern to process Elliot Park Neighborhood archives Orientation to a special collections department. St Catherine's library science students: Marsha Collins, Christie Mulligan
108 Steve Granger, new archivist for the Mpls Park Board and Charlene Roise, consultant Twin Cities Archivists Round Table orientation to MPL's Special Collections Department
Edward Kukla Memberships American Library Association Association for Library Collections and Technical Services Association of College and Research Libraries Preservation of Library Materials Section Rare Books and Manuscripts Section Ampersand Club Beta Phi Mu Book Club of Washington Minneapolis Public Library Staff Association Librarian Supervisors Union of Minneapolis Minnesota Library Association The Friends of the Minneapolis Public Library University of Michigan School of Library Science Alumni Association
Conferences, Classes, Workshops A Book Collector's Survival Guide for the Digital Revolution, lecture at Bakken Library Ampersand Club Annual Dinner and Lecture: Elmer L. Andersen Caesar Pelli, reception at Project Office sponsored by Implementation Committee Midwest-Bookhunters 11th Twin Cities Book Fair Minneapolis Public Library All Staff Meeting All Staff Training Day Performance Appraisal Workshops Prevention of Sexual Harassment Workshop Proquest Sanborn Maps demonstration Reorganization Meeting Timesheet training
Presentations Tanya Beyer, library science student St. Paul College of Visual Arts
Svetlana, Vassilieva Memberships American Library Association Association of College and Research Libraries Rare Books and Manuscripts Section
109 Slavic and East European Section Ephemera Society of America Minnesota Historical Society Twin Cities Archives Round Table
Conferences, Classes, Workshops Minitex Gale Databases Minneapolis Public Library Proquest Sanborn Maps Demonstration Prevention of Sexual Harassment Workshop Timesheet Training
110 Technology And Science/Government Documents Division Annual Report 2001
Personnel became the biggest factor in the Division's life in 2001. For most of the year, there never seemed to be enough. As the pace of retirements quickened across the library, this Division saw more than its share. Tom Smisek, Judy Mosiniak, and Marilyn Gunlaugson all retired after thirty years of service. In addition, Carrie Brunsberg transferred to Humanities, and Anna Vysoka resigned, to pursue her doctorate in education.
As positions shifted, Bill Johnston was given temporary assignment as the Division Manager. The Librarian III position in the Technology and Science Department was then terminated. Judy Mosiniak's position was filled by Maggie Sloss, Jon Copeland transferred into the division from Art & Music, and Cathy Camper returned from the netherworld of business to fill our last librarian position and test how much residual memory remained within her.
Increasing access to Government Data on the web, new subscription databases such as Access Science and Alldata--a source for automotive repair information--along with more dependence on Internet searching in general, led to much greater reliance on electronic sources for information. The more the Web was searched, however, the more often reference personnel became aware of the importance of accessing reliable sources.
The number of reference questions actually began to rise again, for the first time in years. It was perhaps a sign of a cooling economy. Several times in the course of the year, patrons have told staff members they'd sought their own answers on the web for thirty minutes or more without success, before calling us. To a person, the library users were amazed at how fast library staff found the information required. Such plaudits point to a potential opportunity for outreach, if the library will only avail itself of the chance.
The most exciting new single item on the web for the division was the appearance of the first tables and results of the 2000 census. Beginning at year's end in 2000, and throughout 2001, it was information often sought by callers. Even though many of the detailed compilations are still to be released, answers to some queries could be found on the census page with increasing frequency.
As more government information assumed electronic form, the division's high staff turnover has caused database training to again become a major concern which must still be addressed, even as time in the coming year will be filled by projects for the library's move to an interim location. In a setting where subject specialty will give way to generalists, it will become imperative to have a core of well-trained people, who can be relied on to provide deeper knowledge of the government data patrons will be seeking.
111 This extends to the Technology and Science side, and particularly to the patent data the Division offers. The Patent and Trademark Office has converted the patent records from 1790 through 1989 to DVD, with the final sets of disks, 1990-2000, due to be shipped to depository libraries in the corning year. At a fraction of the storage space, the DVDs offer fast, efficient printing and downloads of patent data through our CASSIS computer. It is hoped that, in the interim space, we can dedicate a second workstation to patent access, and convert the major part of patent searching to electronic retrieval and access.
Anna Vysoka and Marilyn Gunlaugson continued work converting the Government Documents Subject File, to a Microsoft Access database, entering the headings from 3x5 cards. The database indexes over 12,000 entries for historical documents, which are not found on the web catalog.
Promotion and education activities in the past year were sometimes blunted by circumstance. Staff continued to present a talk on patent searching every other week. Three presentations on trademarks, design patents and copyrights were made to classes from the Minneapolis College of Art and Design, and were well-attended. Over one hundred intellectual property attorneys from the upper Midwest had shown interest in attending a patent forum on the legal issues of the new American Inventor's Protection Act. Scheduled for June, the program ran into difficulties after attorneys from the Patent and Trademark Office had to cancel, due to a lack of travel funds. Since this made the forum ineligible for Continuing Legal Education (CLE) status, many of the pre-registered attendees also cancelled, and the forum was postponed A second program, sponsored by the Society for Minnesota Inventors and the Library, would have brought in a presenter from the PTO's Office of Independent Invention.. However, it was scheduled for September 18, and was canceled after the horrendous events of the week before.
Thank you to the committed and dedicated staff of the Technology and Science/ Government Documents Division. 2001 was an exciting year full of challenge and change. Good luck to all in the coming year.
Respectfully submitted,
Wi{fiam Jolinston
William Johnston Division Manager (temporary), Technology & Science/ Government
112 Technology And Science/Government Documents Division Staff Complement 2001
William Johnston Librarian V January 1 - December 31 (temporary) Helen Burke Librarian III January 1 - December 31 Carrie Brunsberg Librarian II January I -August 4 Jonathan Copeland Librarian II August 6-December 31 Cathy Camper Librarian II October 29-December 31 Walter Johnson Librarian II January 1 - December 31 Mary Jo Laakso Librarian II January 1 - December 31 Jeffrey Radford Librarian II January 1 - December 31 Anna Hobbs Library Assistant January 1 - December 31 Judy Mosiniak Library Assistant .4 January 1 - April 6 Margaret Sloss Library Assistant October I-December 31 Marilyn Gunlaugson Clerk Typist II January 1 - October 5 Betty Stennes Clerk Typist II January 1 - December 31 Harold Booker Library Aide II January 1 - December 31 Ron Manguson Library Aide II January 1 - December 31 Cynthia Smith Library Aide II January 1 - December 31 Anna Vysoka Library Aide II.5 January 1 - July 31 Barbara Bauer Library Page I January 1 - December 31
113 Technology And Science/Government Documents Division Staff Involvements/Activities 2001
Helen Burke Memberships American Library Association Minneapolis Public Library Staff Association Minnesota Library Association Professional Librarians Union of Minneapolis Twin Cities Research Group
Committees Internet Use Guidelines Committee
Conferences Minnesota-South Dakota Government Publications Information Forum --Gov Docs Create Community Minnesota Data Center Conference Minnesota Library Association Conference
Presentations Lake We-Be-Docs: A Short Course in Government Documents Librarianship, (sponsored by MELSA) Pornography on the Internet: A New Reality (at the annual conference, American Association of Law Librarians, Minneapolis)
Training Prevention of Sexual Harassment Workshop
Marilyn Gunlaugson Memberships AFSCME, Local 99 Minneapolis Public Library Staff Association
Anna Hobbs Memberships Minneapolis Public Library Staff Association Minnesota Library Association/Government Documents Round Table Professional Librarians Union of Minneapolis
Classes, Workshops Microsoft Outlook Microsoft Internet Explorer
114 Conferences Minnesota Library Association Annual Conference Annual MN Data Center Meeting, University of St. Thomas
Meetings Minnesota Library Association/Government Documents Round Table MinntroDocs
Walt Johnson Memberships American Library Association/Social Responsibilities Round Table Minneapolis Public Library Staff Association Minnesota Library Association Professional Librarians Union of Minneapolis
Classes, Workshops Sexual Harassment Investigator Training
Committees Blood drive, Co-chair Pride Festival Committee, Chairperson
Conferences Minnesota Library Association Annual Conference
Meetings Minneapolis Public Library booth at the 2000 Pride Festival
Presentations "Science Resources on the Web: Patents, Penguins, and Product Catalogs", Minnesota Library Association Annual Conference
Publications Pride for a New Millennium, 2000 Minneapolis Public Library Gay/ Lesbian/ Bisexual/Transgender Booklist
Tours The British Patent Depository Library, London
William Johnston Memberships American Library Association/Social Responsibilities Round Table Professional Librarians Union of Minneapolis
115 Public Library Association
Committees MELSA Reference Committee Technology Steering Committee
Conferences United States Department of Commerce, Patent & Trademark Depository Conference, Washington, D. C.
Tours Tour guide, MPL stacks tours for the public
Mary Jo Laakso Memberships Professional Librarians Union of Minneapolis Intranet Content Management Task Force Special Libraries Association
Classes, Conferences, Workshops Geographic Information Systems Introduction to Geographic Information Systems Microsoft Internet Explorer U.S. Census Conference Intranets 2000, San Jose, CA
Publications Draft: Overview of Minneapolis History, co-author
Tours, MIL Tours for: Augsburg College Urban Affairs class City of Minneapolis new staff Longfellow School
Ron Manguson Memberships AFSCME, Local 99 Armored Fighting Vehicles Association U.S. Naval Institute
Judy Mosiniak Memberships Minneapolis Public Library Staff Association Minnesota Library Association
116 Professional Librarians Union of Minneapolis
Jeff Radford Memberships American Library Association/Government Documents Roundtable and Social Responsibilities Roundtable Minnesota Library Association Professional Librarians Union of Minneapolis
Classes, Workshops Proquest Discovery Training Workshop Statistical Universe Workshop
Conferences Minnesota Library Association Annual Conference
Meetings MinntroDocs, Northfield, MN
Betty Stennes Memberships AFSCME, Local 99 Minneapolis Public Library Staff Association
Classes, Workshops Enhancing Quality Staff Microsoft Excel 97, Introduction Microsoft Windows NT, Introduction PCs for Microsoft Windows NT, Introduction
117 GOVERNMENT DOCUMENTS Statistical Highlights-2000
Federal Materials Received (22,045) Depository Paper 9,079 Microfiche (Titles) 8,764 Electronic products (Titles) 226 Total 18,069 18,069 Non-Depository Paper 1,049 Doc Ex (Paper) 303 Microfiche (Titles) 2,624 Total 3,976 3,976
State and Local Documents Received Cataloged Books and Microfiche 691 Depository Fiche (Titles) 774 MN/Mpls Periodicals 443 Total 1,908 1,908
Non-Document Materials Received 0 Q Total Materials Received 23,953
MATERIALS WITHDRAWN Federal Documents Withdrawn (14,272) Depository Paper 8,185 Microfiche (Titles) 5,190 Electronic products (Titles) _2__12 Total 13,594 13,594 Non-Depository Microfiche (Titles) 4 Paper 417 Doc Ex (Paper) 257 Total 678 678
State and Local Documents Withdrawn Paper 503 503 Non-Document Materials Withdrawn 0 Q Total Materials Withdrawn 14,775
NET COLLECTION GROWTH Federal Documents 7,773 State and Local Documents 1,405 Non-Document Materials Q Total Materials 9,178
118 Municipal Information Library Annual Report 2001
MIL staff established a new daily service in January. "In the News" provides city officials and employees links to selected news stories in local media (electronic) related to the City of Minneapolis or other relevant topics. The page is available on the City's Intranet and is posted by 8:00 a.m. each morning, Monday through Friday, with the generous assistance of staff from the City Clerk's Office. Response form city employees has been most favorable.
Related to the City's Intranet and its conversion to a 2nd generation Intranet, MIL staff has expanded its participation in the Content Management portion of the Intranet by coordinating the development of a controlled vocabulary. Using an existing alphabetical term list, with permission, from Greenwood Publishing Group's Index to Current Urban Documents, terms have been placed in a hierarchy of broader and narrower terms. The completed list consists of approximately 1800 terms.
MIL was a frequent participant in a local government listserve called CounciLink, a listserve network of cities whose members request information and assistance from each other on issues facing municipalities.
Staff developed a list of annual or regularly scheduled City documents, and their publication schedule. Several city departments were contacted to obtain reports, as consistent acquisition of these is difficult due to staff turnover, change in publication frequency, etc. Gaps in NRP action plans and neighborhood newspapers were discovered and subsequently filled.
Our acquisition funds were supplemented by two "Books are Fun" events which were held in the City Hall rotunda. MIL staff was present at both events to answer questions about MIL and MPL, and assist people in obtaining a library card. MIL was the designated recipient of a portion of the proceeds from this event, to be used for new acquisitions.
Collection maintenance activities consisted of a systematic review of the periodical collection for gaps, weeding, or subject areas needing coverage. Attempts to upgrade the periodical check-in software were unsuccessful in 2001, in spite of numerous efforts of various parties at MPL, MIL, and the City's Information Technology staff to resolve the technological issues. Lack of this software upgrade means staff is unable to check in several periodical titles and instead needs to notify acquisitions staff at Central of periodicals received in order for them to be checked in. Another collection maintenance activity undertaken was the implementation of a shelf-reading schedule. Work was begun
119 on this task and will continue in 2002, with shifting of the collection needing to occur in some areas.
MIL experienced a 21 % increase in research requests and a 44 % increase in documents delivered over the previous year.
The "Overview of the History of Minneapolis", a collaborative web project begun in 1999 with staff from the Special Collections Department, was completed in 2001. Staff made many revisions and additions to the history piece over the course of the year and numerous visual components were added by MPLs webmaster. Extensive resource lists for each of the 11 sections were added as well. Reviews have been most favorable.
The indexing of maps for the electronic map index has continued, with approximately 275 maps added to the index in 2001.
As always, the many accomplishments attained during the year are in large part attributable to the capable temporary staff of MIL, consisting of a substitute librarian and two part-time interns. Staff complement in 2001 was stable with no resignations.
There have been recommendations in past years to upgrade the MIL librarian position to a Librarian III classification. A job classification study conducted by a consultant hired by MPL in 2000 again recommended such an upgrade, and the Library Board approved this upgrade in October.
Respectfully submitted,
Mary Jo Laakso
120 Municipal Information Library Staff Complement 2001
Mary Jo Laakso Librarian II January I -October 6 Librarian III October 7-December 21
Susan Friborg Substitute Librarian II January I -December 31
Karolyn McAskill Intern January I-December 31
Jennifer DeJ onghe Intern January I -December 31
121 Technical Services Annual Report 2001
Technical Services gained a department in 2001 when Community Libraries Collection Development moved to this cost center. The daily interaction with Acquisitions and Catalog make this a logical arrangement.
The year 2001 brought continuing changes and improvements in support of services to patrons. The work of the 2000 technology planning effort was presented to the Library Board with a number of the goals already implemented.
An electronic resource librarian position was added to the Acquisitions Department. The increasing number of licenses to Web-accessible databases has proven popular with patrons and staff alike. A reorganization of the LIST also became possible along with updated descriptions.
An Intranet was designed for debut in January 2002. This resource will become a major staff resource and is eagerly awaited.
Management of Internet stations had mixed results. The CybraryN time session software was installed in all agencies. CybraryPrint tested well at NR but we were unsuccessful at Central. Work continues in 2002.
Study continues on two fronts: RFID technology and the City enterprise network. Both offer long-term opportunities for improved service.
The three-year warranty on the Innovative Interfaces server ended and we decided to become a software only customer.
I an the representative to the MnLINK Gateway Administrators group and continue to serve on the Minitex/LDS Standards Task Force. I also continue to be part of the management team for labor negotiations.
Capital project responsibilities became a reality with work on the Central Library Core Design Team, interim library planning, and the design team for Pierre Bottineau.
Respectfully submitted, 9rfarsha Prafick,
Marsha Fralick Chief, Technical Services
122 Technical Services Chief Activities 2001
Marsha Fralick Memberships American Library Association Association for Collections and Technical Services Library Information Technology Association
Task forces, Committees Management Union Negotiating Team Minitex/LDS Joint standards for Library Automation Task Force MnLINK Gateway Administrators
Conferences, Workshops Innovative User's Group LAMA Institute, Designing and Retrofitting Space for Technology
123 Technical Services Staff Complement 2001
1999 2000 2001
Chief of Technical Services 1 1 1
Acquisitions Department Librarian IV 1 1 1 Librarian II 0 0 .6 Order Clerk 1 1 2 Serials Clerk 1 1 1 Library Aide II 1.6 1.6 1.6 Clerk Typist II 1 1 0 Library Aide I 5.1 5 5 Total 10.7 10.6 11.2
Catalog/Processing Department Librarian V 1 1 1 Librarian II 4 4 4 Library Assistant I 1 1 1 Bibliographic Control Clerk 1 1 1 Library Aide II 6 6 6 Library Aide I 3 2 1 Processing Clerk 1 1 1 Bindery Processing Aide 6 6 6 Total 23 22 21
Community Libraries Collection Development Manager 0 0 1 Library Aide III 0 0 1 Total 0 0 2
Systems Operation and Support Manager 1 1 1 Computer Operator III 1 1 0 Programmer/Analyst 1 1 0 Computer Operator II 1.5 1.5 0 Systems Analyst/Programmer II 1 1 1 Systems Specialist II 1 1 1 Software Training coordinator 1 1 1 Computer Technician 3 3 3 Operations Support Technician 0 0 1
124 Network Specialist 0 1 1 Systems Integrator III 0 0 1 Systems Integrator II 0 0 .5 Total 10.5 10.5 10.5
Circulation Department Supervisor 1 1 1 Circulation Department Clerk 1 1 1 Library Aide II 1 1 2 Library Aide I 12.5 12.5 11.5 Total 15.5 15.5 15.5
Technical Services Total* 60.7 59.6 61.2
* 1999 and 2000 corrected
125 Acquisitions Department Annual Report 2001
Acquisitions Department staff continually works on identifying and implementing better ways of doing the work of the unit. This year saw significant changes and improvements in the areas of firm orders, serials management, electronic resource management, and communication with our users. Most of the changes and improvements were the result of collaboration among the Acquisitions staff. We anticipate continuing our work together next year to make our move to the interim library painless for our users.
The work of placing firm orders for library materials is strongly influenced by both the amount and the type of the funds allocated to collection materials. 2001 was a good example of this. The combined library and grant budget total for 2001 was only $19,500 more than in 2000. This increase was due in large measure to a settlement of a class action lawsuit by our primary book vendor, Baker & Taylor. Even though the increase in the total budget was under $20,000, there were still some major differences in the budgets that affected the work of the Acquisitions Department. The primary difference between 2000 and 2001 was that the Carnegie Grant, with its accompanying Acquisitions staffing, ended in 2001. We lost the grant-related extra staff, even though the total amount to be spent in 2001 was actually more than in 2000. Had we not continued our effort to identify and implement efficiencies, we would have been unable to absorb the increased monographic order requests without a corresponding increase in staff.
The number of orders placed would have been even greater had we not adjusted the automatic ordering threshold for non fiction. For more than a year Acquisitions has automatically ordered a copy for the Central Library of trade fiction and non fiction when a certain number of copies was ordered for Community Libraries. In the summer of 2001 we adjusted the threshold at which a non fiction title is ordered so that for every copy ordered for a Community Library another copy is ordered for the relevant subject department. This reduced the number of duplicate orders that need to be keyed into Innopac and allowed us to enter other orders for new titles in a timely way.
We continued the various automatic shipment programs instituted in previous years, such as the Baker & Taylor Automatically Yours fiction program and many others. We expanded a program with The Bookmen, that we had tested in 2000. This program provides automatic shipments of mass market paperback fiction to each branch library, eliminating keying individual orders by Acquisitions staff and visiting Bookmen by branch staff. Because the titles are selected by Bookmen staff at the time of publication, they are always the most recently published paperbacks. The institution of this program saves staff time in the branches and gets them the newest paperbacks in a timely way.
The full interface between Baker and Taylor TitleSource II and III is not available, so we continue to be unable to take advantage of the download capabilities available in
126 TitleSource II. We are, however, using TitleSource II as a way of ordering videos and replacements so that staff does not key individual orders. Community Library agency staff identifies titles in the usual selection sources, finds the titles on TitleSource II, and creates a "cart" holding all the titles they wish to order. The cart is sent to the Acquisitions Department, where the order is transmitted electronically and the funds encumbered in the Innopac. Variations on this approach to ordering from TitleSource II have been used by the Young Adult Specialist as well as by Community Libraries.
In an effort to talk about our firm ordering performance in concrete rather than anecdotal terms, we developed a test to measure elapsed time between several intervals in the ordering process. During the fall, we used 100 adult book orders as test cases, recording the number of days between receipt of the order in Acquisitions and the actual placement of the order, and the arrival of the order in Acquisitions. During the test, Acquisitions staff placed orders within five working days of arrival in the department. Staff received these items after an average elapsed time of 28 days after ordering. We will be exploring how we can reduce the elapsed time between order and receipt in the coming months and will conduct similar tests before we move to the Interim site.
We also began measuring our performance in the serials area. We now know how many issues we check-in in Acquisitions and in the branches; we know how many claims we send and how many claimed issues arrive; we know how many replacement issues we receive. Simply listing the number of subscriptions doesn't convey what's involved in maintaining those subscriptions. Being able to count the frequency of various operations and processes allows us to get a more detailed picture of the work involved in maintaining serials subscriptions. Like other statistics, serials statistics appear at the end of this report.
Also in the serials arena, staff began using an online feature of our periodicals vendor service. This feature, called "Ebsconet", allows us to order free copies of recent issues of popular magazine titles. We have found that this allows us to bypass the sometimes slow claims process and get missing magazine issues promptly. In 2001 we obtained approximately 200 missing issues for Central departments and branches in this way. This process is folded into the regular periodical claiming process, in which we scan through the entire check-in database, claiming as prompted by the system. In 2001 we were able to do a complete scan of the database every two weeks.
Another service provided by our periodicals vendor is electronic invoicing. This feature was only tested in 2000, but fully used in 2001 when we paid the periodicals renewal invoice. We are able to move an electronic invoice from the vendor site via FTP, upload it to the Innopac, verify the entries, and process payment. Periodical invoice payment now takes about eight hours, rather than the 40 or so required when every periodical title was entered into the database manually.
The efficiencies realized have allowed Acquisitions staff to provide some additional
127 serials services to our users. One such service was the implementation of the Innopac binding module. Acquisitions staff provided initial training to the Bindery staff in how to edit check-in records, and met with Bindery staff bi-weekly during the data entry phase of this project to resolve problems and answer questions. We now provide library departments with a monthly list of periodicals ready for binding so that department staff can pull the identified issues and send them to the bindery.
Another serials service we instituted was the development of electronic drop-add lists for periodicals and continuations. These lists, created using Microsoft Excel, were emailed to departments so they could add or drop titles. They then emailed the edited lists back to Acquisitions. Taking advantage of email capabilities in this way reduces unnecessary handling and saves paper! Yet another serials improvement was the purchase and implementation of SISAC check-in software. This allows us to scan the SISAC code on journals rather than search by title--a faster and more precise approach. Although many journals still do not have a SISAC code, we anticipate that the future implementation of the SISAC code by additional journal publishers will allow us to take advantage of this enhancement more fully.
A major departure for Acquisitions this year was the creation of a new position, Electronic Resources Specialist, Librarian II. Filled at a . 7 level, this position is responsible for the management of web resources such as paid and unpaid databases, the MPL List of Internet links, and On Order booklists for our home page. The on order booklists expanded in 2001 to include not only on order fiction, but non fiction and juvenile orders as well. The incumbent in this position also manages database training and coordinates selector's input through quarterly meetings. These meetings allow selectors to decide which subscriptions to drop, add or test. This continues and greatly enhances work on electronic resources performed by the department head for several years.
At present we have 51 web resources (indexes, databases, encyclopedias, full text serials and books, etc.) paid from the Library materials budget. In addition, ten resources are paid by MELSA for its members, and 18 are provided by MINITEX for the entire state through its Electronic Library of Minnesota program. In 2001 we spent nearly $230,000 on electronic resources. We arranged for 24 trials in 2001; of these trial products we ultimately subscribed to nine new databases. We developed standardize use statistics for our databases to facilitate easier decision making about dropping or adding web products.
As part of our efforts to manage and encourage full use of our electronic resources, we instituted an outreach program for databases. This program includes vendor supplied training, drop-in workshops for staff, more formal classes on specific database titles, and written documentation on a11 our resources. Since we began this program 75 staff members attended formal or informal training sessions. The Electronic Resources Specialist also provided training and support to the departmental Internet Resource Specialists who manage specific portions of the List.
128 Our outreach efforts went beyond electronic resources. We conducted training sessions for branch staff involved in the check-in of periodicals on Innopac. Twenty nine branch staff were trained in sessions in the fourth floor computer lab and in branch workrooms. We also began an effort to work closely with each Central subject department regarding their "deep" missing back issues of periodicals and other serials issues. Each session involved the department head and departmental staff involved in periodicals. We intend to continue these meetings in the coming year with other departments as a means of keeping our users informed of how we manage periodicals. Of course, we continued providing selectors with informational emails, reminders, lists of cancelled titles, lists of replacement periodicals on order, etc., as part of our ongoing effort to be responsive to user needs.
We developed Acquisitions notebooks for each user department. These notebooks outline for our users procedures for placing firm orders, periodical claims, OP orders, etc. The need for and the contents of the notebooks were determined and reviewed by the entire Acquisitions staff during brainstorming meetings held last spring. As in past years, the spring brainstorming sessions allow Acquisitions staff to identify problems or areas to work on in the following months. That we were able to produce these notebooks in a year of high budgets and some critical staff vacancies, including the retirement of long time order clerk Beverly Marden, is a tribute to the creativity, flexibility and hard work of each member of the Acquisitions department.
Respectfully submitted,
Louise :Merriam
Louise A. Merriam Department Head
129 Acquisitions Department Staff Complement 2001
Louise A. Merriam Head, Acquisitions January 1 - December 31 Jennifer Nelson Librarian II (. 7) August 27 - December 31 Beverly Marden Order Clerk January 1 - June 15 Barbara Janousek, Order Clerk July 9 - December 31 David Salmon Order Clerk January 1 - December 31 Lynn Picquet Clerk-Typist II January 1 - December 6 Order Clerk December 7 - December 31 Laura D' Antonio Library Aide II January 1 - December 31 Jan Griffith Library Aide II (.6) January 1 - December 31 Kebede Belay Library Aide I January 1 - March 25 Thomas Brown Library Aide I January 1 - December 31 Annice Miller Library Aide I January 1 - December 31 Aurelia Murray Library Aide I January 1 - December 31 Michael Schomisch Library Aide I June 4 - December 31 William Solomon Library Aide I January 1 - December 31
130 Acquisitions Department Staff Involvements/Activities 2001 Thomas Brown Memberships AFSCME Local 99 President Local 99 Labor-Management Committee Peer Mediator Interim Library Planning W orkgroup
Conferences, Classes, Workshops AFSCME Council 14 Convention Prevention of Sexual Harassment Workshop
Laura D' Antonio Memberships New Central Library User Group Alternate
Conferences, Classes, Workshops Prevention of Sexual Harassment Workshop
Jan Griffith Memberships Minnesota Library Association
Conferences, Classes, Workshops Internet Explorer 5 .5 Microsoft Word - Intermediate MELSA "Serving the Religious Needs of the Public" Prevention of Sexual Harassment Workshop
Barbara Janousek Conferences, Classes, Workshops Prevention of Sexual Harassment Workshop MORE - MN Opportunities for Reference Lead Worker Workshop
Louise A. Merriam Memberships New Central Library User Group American Library Association Minnesota Library Association LSUM President
131 Conferences, Classes, Workshops Prevention of Sexual Harassment Workshop Performance Appraisal Training Building Library Collections for the Next Generation MLA Annual Conference 21st Annual Charleston Conference Performance Standards Workshop
Annice Miller Conferences, Classes, Workshops Prevention of Sexual Harassment Workshop Performance Standards Workshop
Aurelia Murray Conferences, Classes, Workshops Prevention of Sexual Harassment Workshop Typing Classes
Jennifer Nelson Conferences, Classes, Workshops Prevention of Sexual Harassment Workshop Gale Group Basics Proquest Newspapers 5 First Search
Lynn Picquet Memberships Interim Library Planning W orkgroup
Conferences, Classes, Workshops Prevention of Sexual Harassment Workshop
David Salmon Conferences, Classes, Workshops Prevention of Sexual Harassment Workshop Lead Worker Workshop
Michael Schomisch Conferences, Classes, Workshops Performance Standards Workshop Microsoft Outlook - Introduction Microsoft Word - Introduction
132 William Solomon Conferences, Classes, Workshops Prevention of Sexual Harassment Workshop New Employees Windows Training Microsoft Word Internet Explorer 5.5 Online Databases Workshop for Public Service Staff Melsa "Customer Service"
133 ACQUISITIONS DEPARTMENT 2001 Trust Fund Allocations Trust Fund Allocation* Atkinson History $1,177.10 Bomberg Music 2,007.80 Bommelman Central/Community Library Pool 4,559.18 Corell Central/Community Library Pool 3,072.61 Countryman Central/Community Library Pool 185.27 Daunt History 300.48 Fraser Children's 4,731.85 Fraser Literature 788.64 Fraser Music 788.64 Friends Central/Community Library Pool 2,434.25 Friends Endowment Business/Children's/History 6,752.70 Gale History 146.90 Grabow Central Library 1,848.53 Hardaway Large Print 5,715.33 Heaton Central/Community Library Pool 1,476.84 Hinderer Art/Music/Films 6,172.20 Human Relations Central Library 728.60 Johnson, Alice Central/Community Library Pool 777.00 Johnson Central/Community Library Pool 1,646.75 Jordan Central/Community Library Pool 4,647.11 Lee Central/Community Library Pool 1,684.96 Magnuson Technology/Science 108.29 Magnuson Nokomis Community Library 108.29 McGowan Central/Community Library Pool 1,113.69 MNDFL-LGC Sociology 114.78 19th Century Collection Special Collections 344.00 Norbeck Art/Music/Video 3,974.00 Oberhoffer Art/Music/Films 1,158.67 Oerting Art/Music/Films 727.58 Olson Central Library 2,766.56 Patent Technology/Science 3,311.90 Peripatetics Women Studies 527.00 Pillsbury Central/Community Library Pool 11,735.23 Raihle Technology/Science 753.41 Reed Central/Community Library Pool 11,526.88 Rosen Childrens 182.00 Shannon Memorial History/Sociology 816.07 Sudduth Sumner Community Library 292.08 Thompson, Robert Technology/Science 1,511.89 Walker, George T. Technology/Science 3,404.20 Walker, T.B. Art/Music/Films 350.76 Walker-Hudson Central/Community Library Pool 12,085.23 Williams, Cedric Literature 439.03 Williams Central Library 5,892.79 Williams Community Libraries 5,892.80 Zellmer Genealogy Collection 7,128.49 Zieve Central/Community Library Pool 1,381.84 $129,290.20 *The allocation for each fund is the amount of distributed income from the invested principal ($78,241.67) plus the unexpended balance from 2000.
134 ACQUISITIONS DEPARTMENT
Output Measures 2001
Orders Placed ...... 40,061
Firm Orders Received ...... 37,620
Firm Order Copies Received ...... 141,221
Serials Claims Sent...... 6,439
Serials Claims Received ...... 2,606
Periodical issues checked in (includes branch check-ins) ...... 79,352
Invoices Processed ...... 6,753
OP titles ordered and received ...... 76
135 ACQUISITIONS DEPARTMENT
Final Budget Report 2001
MONOGRAPHS PF:RIODICALS CONTINUATIONS TOTAL Appropriated Expended •;. Appropriated Expended •;. Appropriated Expended % Appropriated Expended "/o
Community Libraries 9,059.08 960,477.85 103% 86,895.00 85,462.30 98% 182,450.00 158,430.73 87% 1,198,404.08 1,204,370.88 I 00%
Central Library 51,124.82 496,489.87 90% 211,255.20 243,689.04 115% 474,750.00 495,170.42 104% 1,237,130.02 1,235,349.33 I 00%
Technical Services 7,125.00 7,412.92 104% 5,950.00 4,464.33 75% 8,575.00 9,349.20 109% 21,650.00 21,226.45 98%
Ad min/Trustee 1,600.01 102.96 6% 3,550.00 6,438.58 181% 5,100.00 7,122.84 140% 10,250.01 13,664.38 133%
Special Services 200.00 234.36 117% 500.00 700.00 234.36 33%
Total Library Funds 1,488,908.91 1,464,483.60 98% 307,850.20 340,288.61 111% 671,375.00 670,073.19 100% 2,468,134.11 2,474,845.40 100%
Grant Funds 51,746.94 28,100.35 54% 51,746.94 28,100.35 54%
Gift & Trust Funds 199,788.45 98,555.54 49% 199,788.45 98,555.54 49%
TOT AL ALL FUNDS $ 1,740,444.30 $1,591,139.49 91% $ 307,850.20 $ 340,288.61 111 % $ 671,375.00 $ 670,073.19 100% $ 2,719,669.50 $2,601,501.29 96%
136 Cataloging/Processing Division Annual Report 2001
Looking back on 2001, my initial thoughts were that it had been pretty much "business as usual," until I began looking more closely and realized that, indeed, there are quite a few notable accomplishments to report.
MPL began acquiring and cataloging electronic books ( ebooks) from netLibrary, Inc. Two collections of 165 titles, one containing juvenile biographies and the other titled Countries, cultures, and peoples of the World were loaded into INNOPAC on April 1. Shortly thereafter, an enquiry was made to see if MARC records for netLibrary titles purchased by MINITEX on behalf of the citizens of Minnesota were available to local libraries for loading into their online catalogs. For the mere price of $100, OCLC/MARC records could be purchased for all current and future netLibrary titles acquired by MINITEX. The fee also covered the cost of setting the Library's holding symbol in OCLC's Worldcat. By the end of 2001, more than 3,100 records had been loaded into INNOP AC with hypertext links to netLibrary's database of ebooks.
Based on the success of the Opera Scores Project in 2000, the Library applied for and received another LSTA grant to continue the recataloging of older printed music for loading into INN OP AC. The Library's collection of scores and sets of parts of orchestral works was selected for this project. Envisioned as a two-year project, half the collection (estimated at 3,000 titles) would be cataloged in 2001 and the remaining in 2002. OCLC's Techpro Service was once again selected to perform the work. 1,500 scores were shipped to OCLC during August and September. Since many of the titles were unique sets of parts for reduced or studio orchestra, it was difficult to arrive at a reliable estimate of the mix of original and copy cataloging. OCLC was instructed to process as many of the 1,500 titles as possible until the contracted amount of $21,000 was expended. Ultimately, 1,275 titles were cataloged. 929 titles had matching records in Worldcat and 346 titles required original cataloging. While the projected number of titles to be cataloged in 2001 came up 225 short, the original estimate of the size of the collection turned out to be inflated once duplicates and previously cataloged titles were subtracted, leaving approximately 500 scores to be cataloged. The Library decided not to apply for a grant to complete the project in 2002 because of the need to direct staff resources to prepare for the move into the Central Library's interim site.
In December, portions of a suite of enhancements called My Millennium were unveiled in the Web OPAC. Chief among these is the ability to log into the web catalog from a patron record which enables the patron to place multiple holds without entering personal identification data each time. Patrons also are able to change their own telephone numbers and email addresses in their patron record.
137 A major overhaul of the procedures for withdrawing community library materials was undertaken in 2001. Prior to 2001, all community library weeds were sent to the Central Library where they were unpacked and loaded onto book trucks by Catalog Dept. staff, transported to the Catalog Dept. where they were deleted from the catalog, their barcodes defaced, and then delivered to the Friends of the Library for its bookstore. While insuring a high level of accuracy, this procedure was extremely labor-intensive. So, beginning in 2001, after changing a book's location in INNOPAC to weeds, community library staff would deface the barcode with a green ballpoint pen and send the book directly to the Friends. Once a month, a file of item records with the location of weeds is created and then deleted in a batch process, thereby saving hundreds of hours of staff time. An added benefit of this technique is the ability to create statistical summaries of the number and types of branch materials deleted.
The withdrawal of long overdue materials continued in 2001. The storage and display of long overdues is extremely frustrating to both staff and patrons and has a detrimental effect on library service. It is in everyone's best interest to have an ongoing, systematic program for the deletion of overdue materials. In 2001, the Library Board approved a policy that active circulation records would be maintained for only the current and three preceding years. With this policy in place, 38,376 items overdue from 1995-1997 were checked in and deleted while at the same time continuing to hold patrons accountable for the replacement cost of the materials.
MPL's authority control program has always been very robust and thanks to functionality available in INNOPAC and updating services purchased from Marcive, Inc. continues to ensure that names and subject headings in MPL's catalog are kept current. Nearly 39,000 authority records were added or updated during the year resulting in the updating of many more thousands of entries in bibliographic records. Noteworthy changes in Library of Congress subject headings included the replacement of Afro-Americans with African Americans and a complete restructuring of subject headings applicable to works about art and architecture. After some study, it was found that the department's use of the subject heading Talking books for all books on tape was in error, because the heading is intended for spoken texts recorded specifically for use by the blind. Therefore, the department began assigning the heading Audiobooks to books on tape or compact disc and all existing occurrences of Talking books were replaced.
The only change in furniture and equipment during the year was the replacement of the Processing Dept's aging Alpha printer used for generating spine labels with a much faster Epson LQ-680Pro printer.
The Division struggled for most of 2001 without a serials cataloger. The vacancy was created near the end of 2000 when Scott Markham resigned to accept a position with another library system. After multiple postings and interviews, Frank Hennessy was hired 1 and began his duties on November 19 h. Frank came to MPL with more than ten years cataloging experience at the Minnesota Historical Society.
138 The Division bid farewell to two long time employees of the Library. Gloria Hirt, Library Aide I, retired January gth and Violet Carpenter, Library Aide II, retired March 9th, each with more than 40 years of service.
As with most annual reports, they strive to highlight the new and notable. Overlooked are the daily and mundane, the performance of routine tasks that the Library has come to depend on and take for granted. More than ever, as the Central Library prepares to move into an interim site, the resources of the Division are stretched to the limit as greater demands are being placed on staff. I am proud and grateful for all the members of the Division who continue to rise to the challenge and through their dedication and hard work made 2001 a successful year.
Respectfully submitted,
David J. Klaiber Catalog/Processing Division Manager
139 CATALOGING/PROCESSING DIVISION STATISTICS
CATALOG
2001 2000 CATALOGING New Titles 29,549 31,952 Retrospective conversion 21 42 Original cataloging 536 988 Titles withdrawn 26,293 6,127 GPO records added 4,433 5,047 GPO records withdrawn 781 608
AUTHORITY WORK New Records Names 16,215 11,453 Subjects 3,280 3,367 Total 19,495 14,820 Updated Records Names 13,478 16,476 Subjects 5,732 7,356 Total 19,210 23,832 Deleted Records Names 0 7,689 Subjects __o 1,833 Total 0 9,522 Grand Total 38,705 48,174
TRANSFERS CIRC to REF 199 420 REF to CIRC 512 852 Inter-departmental 722 757 Pop Library 3,493 3,184 Total 4,926 5,213
COMMUNITY LIBRARY WEEDS 63,141 NIA
DUPLICATE BIBLIOGRAPHIC RECORDS 1,543 1,443 WITHDRAWN
140 CATALOG/PROCESSING DIVISION STATISTICS
PROCESSING
2001 2000 BOOKS Cataloged (Total) 106,034 96,824 Reference only 12,449 12,479 Plastiklear 30,701 32,286
MASS-MARKET PAPERBACKS 2,794 3,541
UNCATALOGEDPAPERBACKS 4,893 3,074
VERTICAL FILE MATERIALS Labeled and stamped 965 541
MAGAZINES REINFORCED Reinforced 1,230 1,305 Circulating 2,079 2,263 Total 3,309 3,568
SHEET MUSIC 150 331
PAMPHLETS 1,746 2,105
PHONODISCS Central Library 1 89 Community Libraries 0 0 Kits w/books 7 5 Refurbished 36 0 Total 44 94
PHONOTAPES Central Library 3,600 4,942 Community Libraries 11,820 14,372 Tapes w/books 1,251 1,481 Refurbished 5,603 4,079 Total 22,274 23,393
141 CATALOGING/PROCESSING DIVISION STATISTICS
PROCESSING (CONT.)
2001 2000 COMPACT DISCS/CD-ROMS Discs 9,952 9,344 Manuals 233 365 Refurbished 1,414 1,062 Total 11,599 10,771
VIDEOCASSETTES Central Library 748 801 Community Libraries 5,754 7,516 Kits w/books 221 47 Refurbished 353 156 Total 7,076 8,473
DVDS New 779 134 Refurbished 22 _Q Total 801 134
MICROFILM 354 584
REPAIRS (Plastiklear, relabel, etc.) 2,819 2,179
MUNICIPAL INFORMATION LIBRARY 477 605
HOLDSTRAPPED(INNOPAC) 11,025 8,838
MISCELLANEOUS Special Collections mylar wrap 186 95 Encapsulate sheet music 6,632 NIA
142 Catalog/Processing Division Staff Complement 2001
CATALOG
David Klaiber Librarian V January 1 - December 31
Darryl Barrett Librarian II January 1 - December 31
Jo Christianson Librarian II January 1 - December 31
Frank Hennessy Librarian II November 19 - December 31
Lisa Polee Librarian II January 1 - December 31
Diane Tvedt Library Assistant January 1 - December 31
Jay Holtzapple Bibliographic Control Clerk January 1 - December 31
Nicholas Barritt Library Aide II January 1 - December 31
Kebede Belay Library Aide II March 26 - December 31
Eric Benson Library Aide II January 1 - December 31
Sandra Berguson Library Aide II January 1 - December 31
Violet Carpenter Library Aide II January 1 - March 9
Annette Meyer Library Aide II January 1 - December 31
Georgianna Tiggas Library Aide II January 1 - December 31
Gloria Hirt Library Aide I January 1 - January 8
Joanne Van Hale Library Aide I January 1 - December 31
143 PROCESSING
Tamerra Wallingford Processing Clerk January 1 - December 31
Andrew Baird Processing Aide February 12 - December 31
Leo Bond III Processing Aide January 1 - December 31
Tracy Brown Processing Aide January 8 - December 31
Rebecca Markie Processing Aide January 1 - December 31
Abdulahi Mohamoud Processing Aide January 1 - December 31
David Stenshoel Processing Aide July 2 - December 31
144 Catalog/Processing Division Staff Activities 2001
David Klaiber Memberships American Library Association Association for Library Collections and Technical Services Music OCLC Users Group
Presentations Minnesota Library Association LSTA Report on MPL Opera Scores Project Links to the Outside--Managing Hypertext Links in the Online Catalog
Darryl Barrett Memberships American Library Association Association of College and Research Libraries Art Libraries Society of North America (ARLIS) Art Libraries Society of North America. Twin Cities Chapter Music Library Association
Conferences, Classes, Workshops Art Libraries Society of North America (ARLIS) Annual Conference, Los Angeles, CA 2001: an LA Odyssey
Jo Christianson Memberships American Library Association Association for Library Collections and Technical Services Minneapolis Public Library Staff Association Technology Planning Steering Committee
Conferences, Classes, Workshops American Library Association Annual Conference
Jay Holtzapple Memberships Minneapolis Public Library Staff Association
145 Annette Meyer Conferences, Classes, Workshops MINITEX Basic Serials Cataloging Workshop
Lisa Polee Memberships American Library Association Beta Phi Mu (International Library and Information Science Honor Society)
Dee Tvedt Memberships Minneapolis Public Library Staff Association CCNP Restorative Justice Advisory Team Conference Facilitator
Joanne Van Hale Memberships Minneapolis Public Library Staff Association
146 Circulation Department Annual Report 2001
In a year filled with discussions on such major topics providing circulation services in an interim library and a new Central library and significant changes to how we provide access to the Internet it seems hard to believe that the most significant change to the Circulation Department was the purchase of paper folding machine.
Early in January we purchased a paper-folding machine that saves countless staff hours spent folding overdue notices, bills and hold notices for stuffing into envelopes. This mundane task often seemed like punishment. With the machine we can fold hundreds of notices in a fraction of the time making it easier for staff to concentrate on getting them inserted correctly into envelopes. In addition to freeing up staff for other projects, we have seen a significant reduction in problems for Stockroom staff responsible for the postage-metering machine.
The selection of the Marquette Plaza site for the Interim Library offers opportunities for Circulation staff to try several new ideas for possible inclusion in the new Central library. The two most significant are how we will staff two separate service points (skyway level and third floor) and patron self pick up of holds which previously have been kept behind the counter with the details to be worked out in the summer of 2002.
Early discussions of how the circulation services would be provided in the new library were started with the representatives from the Cesar Pelli and Associates architectural firm. One of the key elements could be an automated materials handling system that could check in materials, reactivate the item security device and sort the material by floor. At this point the architects are primarily concerned gaining an overview of our needs with extensive discussions starting next year.
Community Libraries are also in the referendum funded building boom and several libraries were closed for renovation or re-carpeting requiring various changes in how holds were handled for these agencies. Circulation staff also participated in a review of the customer service desk design for the new Pierre Bottineau library.
Following onsite training from our automation vendor, Innovative Interfaces Inc., Circulation and Interlibrary Loan staff implemented online requests through our catalog instead of using paper forms. Instead of having to create temporary bibliographic and item records to circulate ILL requests, the system now creates a virtual record attached to the patron record. Circulation Staff can check the item out just like a regular hold.
The task of registering patrons for computer workstations shifted from the reference desks to circulation staff with the selection and implementation of the CybraryN
147 computer control software. Patrons are now required to have a non-expired library account in our Innopac circulation system. After an extensive review of our Internet policies and possible procedural changes with CybraryN, the software was initially tested at the Walker Library before moving to Central library and the rest of the Community Libraries. After several months of getting our current patrons familiar with how the system works, staff reports that it has accomplished our goal of finding a technological solution to a very labor-intensive process. At the end of the year, the North Regional Library was the beta test site for Cybraryprint software, which operates from a separate database. Patrons must have a separate printing account with enough money on deposit to print. At the Central Library, the plan is for Circulation staff to maintain this system with the proposed installation in the spring.
Circulation Department staff assisted with developing materials that could better help our non-English speaking patrons and offer them information on possible careers in the public library. Various sets of how to get a library card and circulation policy brochures were reviewed prior to being translated and Library Links and Circulation staff worked on a bilingual staff manual. Collections Maintenance Supervisor Mary Rathman and Circulation Department Supervisor Michael McClellan gave a presentation as part of the Success at Work program to a group ofrecent immigrants from Somalia.
Several inquires regarding remote access to electronic databases from non residents was an interesting twist on our non resident library card procedure which was based on the assumption that patrons would only come into a library building to borrow material. One patron from Japan wanted to obtain a non-resident card so he could access our electronic resources. He did have a local connection having gone to school in Wisconsin. The ever-increasing volume of materials being retrieved and held for patrons making electronic paging requests prompted the other significant policy and procedure review. For years we only placed limits on small collections such as holiday books and various audiovisual formats. With the advent of electronic paging of available materials, we placed an overall limit on the number of holds in general and adjusted limits on audiovisual formats.
A Library Aide II position was created to handle clerical details involved with the State of Minnesota Revenue Recapture program. This program enables us to submit a claim to the Department of Revenue to have liabilities owed to the library taken from the patron's income or property tax refund or lottery winnings. The majority of patrons who received our final warnings took the opportunity to return the material or make payment arrangements. A small group of patrons who did not respond were submitted to the Department of Revenue.
Finally, Circulation staff participated in a number of training programs through out the year. Department Clerk, Barbara Croft and Library Aide II Barbara Wuornos attended a training session for lead workers, Department Supervisor Michael McClellan gave a presentation on values based circulation services at All Staff Day training sessions and
148 served as the coordinator of the a review of the performance standards and appraisal process that also included Department Aide I Joan Naeseth.
Respectfully submitted,
:Jvlicliae[ C. :JvlcCfe[fan, Jr.
Michael C. McClellan Jr. Circulation Department Supervisor
149 Circulation Department Staff Complement 2001
Michael McClellan Supervisor Circulation January- December 31
Barbara Croft Circulation Department Clerk January - December 31
LeRoy Pulles Library Aide II January - December 31
Barbara Wuornos Library Aide II April 23 - December 31
Patricia Hudnell Library Aide I January - December 31
Mary MacLean Library Aide I January - December 31
Joan N aeseth Library Aide I January - December 31
Janet Rolfer Library Aide I February 26 - December 31
Beverly Sweet Library Aide I January - December 31
Barbara Wuornos Library Aide I January - April 22
Emilia Bernat Library Aide I (.5) January - December 31
Lynne Corneli Library Aide I (.5) January - May 1
Wade Huber Library Aide I (.5) January - December 31
Patricia Lindberg Library Aide I July 9 -December 31
150 Mohamed Noor Library Aide I (.5) January - December 31
Traci Purifoy-Glaspie Library Aide I (.5) January - June 30
Russell Rayfield Library Aide I (.5) July 9 - December 31
Mark Rodeberg Library Aide I (.5) January - December 31
Janet Rolfer Library Aide I (.5) January - February 25
Kendall Russell Library Aide I (.5) January - December 31
Hazel Wettstein Library Aide I (.5) January- December 31
Peg Johnson Library Aide I substitute January - December 31
Shannon King Library Aide I substitute January - December 31
Peter Rosenthal Library Aide I substitute January - December 31
George Sroka Library Aide I substitute January - December 31
151 Systems Operation and Support Annual Report 2001
SOS technicians and technical support staff logged more than 2,043 help calls in 2001, down slightly from 2000. Starting in February, we were tracking help calls in "Track It", Help Desk software that allows us to view help calls online, search a knowledge base to help solve repeat problems, and track the status of any call. SOS staff also used "Desktop Streaming", a remote control software product that was installed at the end of 2000, to access staff and public computers remotely and solve problems without having to go to the computer. This tool greatly improved the efficiency of the technical staff in 2001.
We installed CybraryN sign-on software on the public computers, so patrons now log in using their library card number, and their time on the computers is controlled. In February, Walker Library was the first library to receive CybraryN, and after a successful test period, the installation was extended to Central, and then to the rest of the Community Libraries.
Additional security was added to the public computers in the form of "Deep Freeze" software, which protects the computer's hard drive from changes. With every reboot, the computers return to the state in which they started, with any changes made by the patron removed. This has saved much time for the SOS staff, as they no longer have to re-image the public computers as frequently.
In November, SOS installed "CybraryPrint" at North Regional Library. This "pay-for print" software controls printing from the public computers, and requires patrons to have money in an account before they can print. The test at North Regional was successful; roll out of the software to Central, and then to the rest of the Community Libraries, is planned for early 2002.
During 2001, the remaining Pentiums and Pentium Us used by staff were replaced with Pentium Ills.
Our Application Developer spent the year working on a multitude of database projects, collectively labeled the "Central Library Index Project." These are indexes kept manually by each department, and the project involves moving these into online databases, and ultimately they will appear on our web site.
In February, the Web Coordinator position was reclassified from System Analyst/Programmer I to Systems Integrator III. In October, the Web Assistant (.5) position was filled. Both staff members accomplished much with regard to our web site, including the implementation of an online timesheet system, an intranet for the staff, and
152 public Internet start pages in English, Spanish, Somali, and Hmong.
Finally, planning began to move the Library's network, and the Central Library's technology, to an interim site in 2002 as we move toward the construction of a new Central Library. The network supports all 15 buildings, and planning will be extensive to ensure the least amount of down time for the Community Libraries during the move.
Manager, Systems & Telecommunications
153 Systems Operation and Support Staff Complement 2001
Sharon Kinsmith Manager January 1 - December 31
Bob Armstrong Systems Specialist II January 1 - December 31
Jim Bell Computer Technician January 1 - December 31
Norma Brown Operations Support Technician January 1 - December 31 III
Thomas Condon Computer Technician (Permit) October 8 - October 12
Kandace Dilley Computer Technician January 1 - December 31
Charles Gimon Systems Integrator III January 1 - December 31
John Haag System Analyst/Programmer II January 1 - December 31
Joe Kaju Software Training Coordinator January 1 - December 31
Amir Khademzadeh Systems Integrator II (.5) October 29 - December 31
Will Nguyen Computer Technician January 1 - December 31
Alden Patton Computer Technician (Permit) October 29 - December 31
Tom Roe Network Specialist January 1 - December 31
154 Systems Operation and Support Staff Involvements/Activities 2001
Robert Armstrong Conferences, Classes, Workshops MS Office XP Sneak Peak Preview ".Net Success" MS NT Domains
Norma Brown Conferences, Classes, Workshops Enhancing Quality Staff in Changing Times
Charles Gimon Memberships Minneapolis Public Library Web Team Intranet Committee
John Haag Memberships MPL Email Policy Committee
Conferences, Classes, Workshops DB/Textworks and Web Publisher
Sharon Kinsmith Memberships MELSA Tech Team Committee Central Library Project User Group
Conferences, Classes, Workshops MS Office XP Sneak Peak Preview "Net Success" MS NT Domains Voice and Data Conversion Microsoft Licensing Overview Microsoft Windows 2000 Datacenter Server Seminar Building Content Services, Online Technology Forum Tru64 UNIX V5.0 Utilities and Commands Tru64 UNIX V5.0 System Administration XML and Portable User Interface Generation Solve IT with HP
155 Tom Roe Memberships PLUM Negotiating Committee & Steward Minneapolis Charitable Campaign Committee
Conferences, Classes, Workshops Training on CD: Administering Microsoft Windows NT 4.0 Curriculum Supporting Microsoft Windows NT 4.0 - Core Technologies Curriculum Essentials of Computer Networks, Volumes 1, 2 and 3 MS Office XP Sneak Peak Preview "Net Success" MS NT Domains Sexual Harassment Investigator Training
156 Systems Operation and Support Training Lab Statistics 2001
Month Class Sessions Number of Students January Microsoft Word Introduction 3 2 Microsoft Word Intermediate 4 3 Microsoft Word Advanced 1 0 Scanning Documents 1 4 Internet Explorer 5.5 Introduction 2 2 Internet Explorer 5 .5 Advanced 2 0 Microsoft PowerPoint Advanced 2 1 Outlook 98 Introduction 3 3 Outlook 98 Advanced 3 2 Windows File Management 2 1 Microsoft Excel Introduction 2 1 OPAC Training 2 4 Streaming Media 1 3 Using Picture and Graphic Formats 1 2
February Microsoft Word Introduction 3 2 Microsoft Word Intermediate 3 3 Microsoft Word Advanced 1 0 Scanning Documents 1 4 Internet Explorer 5.5 Introduction 2 2 Internet Explorer 5.5 Advanced 2 0 Microsoft PowerPoint Advanced 2 4 Outlook 98 Introduction 3 5 Outlook 98 Advanced 3 2 Windows File Management 2 2 Microsoft Excel Introduction 2 1 OPAC Training 2 4 Streaming Media 1 1 Introduction to FTP 1 1 CybraryN Training 2 9
March Microsoft Word Introduction 3 2 Microsoft Excel Introduction 1 1 Streaming Media 1 0 Microsoft Word Intermediate 2 2 Microsoft Word Advanced 1 0 Scanning Documents 1 4 Internet Explorer 5.5 Introduction 2 0 Internet Explorer 5.5 Advanced 2 2 Microsoft PowerPoint Introduction 2 1 Outlook 98 Introduction 3 2 Outlook 98 Advanced 3 2
157 Introduction to FTP 1 1 CybraryN Training 33 138 Digital Projector Training 2 2
April Microsoft Word Introduction 3 2 Microsoft Word Intermediate 4 3 Microsoft Word Advanced 1 0 Scanning Documents 1 4 Internet Explorer 5.5 Advanced 2 2 Microsoft PowerPoint Introduction 2 2 Outlook 98 Introduction 3 3 Outlook 98 Advanced 3 4 Windows File Management 2 2 Microsoft Excel Introduction 2 3 Microsoft Excel Intermediate 4 2 OPAC Training 2 2 Streaming Media 1 1 Using Picture and Graphic Formats 1 2 CybraryN Training 5 19 Digital Projector Training 2 2 Introduction to FTP 1 1
May Microsoft Word Introduction 4 3 Microsoft Word Advanced 1 0 Scanning Documents 1 4 Internet Explorer 5 .5 Advanced 2 0 Microsoft PowerPoint Advanced 2 1 Outlook 98 Introduction 2 2 Outlook 98 Advanced 2 2 Windows NT Workstation Basic 1 0 Microsoft Excel Introduction 2 I OPAC Training 2 2 Streaming Media 1 1
June Microsoft Word Introduction 3 2 Microsoft Word Intermediate 3 3 Microsoft Word Advanced I 0 Scanning Documents 1 4 Internet Explorer 5.5 Advanced 2 0 Microsoft PowerPoint Advanced 2 4 Outlook 98 Introduction 3 5 Outlook 98 Advanced 3 2 Windows File Management 2 2 Microsoft Excel 97 Introduction 2 1 OPAC Training 2 4 Streaming Media 1 2 Introduction to FTP 1 1
158 July Microsoft Word Introduction 3 2 Microsoft Word Intermediate 4 3 Microsoft Word Advanced 1 0 Scanning Documents 1 4 Internet Explorer 5 .5 Advanced 2 0 Microsoft PowerPoint Advanced 2 1 Outlook 98 Introduction 3 2 Outlook 98 Advanced 3 1 Windows File Management 2 0 Microsoft Excel Introduction 2 1 OP AC Training 2 5 Streaming Media 1 1 Using QVT and Anzio Lite 1 0
August Microsoft Word Introduction 3 2 Microsoft Word Intermediate 4 3 Microsoft Word Advanced 1 0 Scanning Documents 1 4 Internet Explorer 5.5 Advanced 2 0 Microsoft PowerPoint Advanced 2 1 Outlook 98 Introduction 3 1 Outlook 98 Advanced 3 2 Windows File Management 2 1 Microsoft Excel Introduction 2 2 OPAC Training 2 3 Streaming Media 1 0 Using Picture and Graphic Formats 1 1 Online Timesheet Training 16 29
September Microsoft Word Introduction 3 2 Online Timesheet Training 17 31 Microsoft Word Intermediate 4 2 Microsoft Word Advanced 1 0 Scanning Documents 1 4 Internet Explorer 5.5 Advanced 2 0 Microsoft PowerPoint Advanced 2 1 Outlook 98 Introduction 3 1 Outlook 98 Advanced 3 2 Windows File Management 2 1 Microsoft Excel Introduction 2 2 OPAC Training 2 4 Streaming Media 1 0 Using Picture and Graphic Formats 1 0
October Microsoft Word Introduction 3 2 Microsoft Word Intermediate 4 3 Microsoft Word Advanced 1 0 Scanning Documents 1 4
159 Internet Explorer 5.5 Advanced 2 0 Microsoft PowerPoint Advanced 2 1 Outlook 98 Introduction 3 1 Outlook 98 Advanced 3 2 Windows File Management 2 1 Microsoft Excel Introduction 2 2 OPAC Training 2 7 Streaming Media 1 0 Using Picture and Graphic Formats 1 0 Online Timesheet Training 5 36
November Microsoft Word Introduction 3 2 Microsoft Word Intermediate 4 3 Microsoft Word Advanced 1 0 Scanning Documents 1 4 Microsoft PowerPoint Advanced 2 1 Outlook 98 Introduction 3 2 Outlook 98 Advanced 3 1 Windows File Management 2 0 Microsoft Excel Introduction 2 2 OPAC Training 2 8 Streaming Media 1 0 Using Picture and Graphic Formats 1 0 Online Timesheet Training 4 20
December Microsoft Word Introduction 3 2 Microsoft Word Intermediate 4 3 Microsoft Word Advanced 1 0 Scanning Documents 1 4 Internet Explorer 5 .5 Advanced 2 0 Microsoft PowerPoint Advanced 2 1 Outlook 98 Introduction 3 1 Outlook 98 Advanced 3 3 Windows File Management 2 0 Microsoft Excel Introduction 2 2 OPAC Training 2 8 Streaming Media 1 0 Using Picture and Graphic Formats 1 0 Individual Tutoring Sessions-Annual 23 23 Online Timesheet Training 8 41
160 Systems Operation and Support Additions and Improvements to the Website 2001
The various websites of the Minneapolis Public Library enjoyed steady growth in 2001, extended their services into new areas, and improved the delivery of specific services to targeted groups, both among staff and the public we serve. Here are some highlights:
--An Online Timesheet system was implemented in 2001. The system replaced the original paper process with an online system that allows staff to enter their time, managers to approve time, and HR staff to create reports and manage the overall system, all by using web-based forms. The system's efficiency is estimated to be saving the HR Department around 3 person-days per payroll period ( or around 80 person-days per year).
--An Intranet for Library staff was constructed in 2001. The Intranet will allow staff needs to be addressed directly, without interfering with the needs of the public on the main website. The Intranet provides areas for manuals, reports, online forms and training materials, a staff directory, a staff calendar, and links to Internet resources that are frequently used by staff in their day-to-day jobs. The Intranet home page lists daily events at the Minneapolis Public Library, as well as an area for announcements to staff. Links are also provided to the Online Timesheet system, a web-based e-mail gateway, and an area for staff to manage features of the Library's websites directly (including the LIST, the various calendars, and Intranet announcements). The Official Bulletin is now published online in the Intranet as well.
--Start pages were produced for public Internet computers in the Library. The Internet Start Page holds links to Internet sites that are of the greatest interest and use to our public, including search engines, sites for e-mail, and news sites, among others. Links to the Library's public home page, the catalog, and the LIST are also provided. The Internet Start Page is also offered in Spanish, Somali, and Hmong, with each of those pages containing links to sites that are in that language or of interest to that community. The Spanish, Somali and Hmong start pages are available to users outside the Library as well as users of our Internet computers.
--The 'MPL Future' area of the public website was kept up-to-date with information about the new Central Library project and the various Community Library projects that were underway. A feedback form ('Your Ideas on the Library's Future') was built to receive comments from the public and automatically route them to the appropriate persons. Minutes from the New Central Library Implementation Committee have been posted for the public throughout the year.
--'A Seth Eastman Sketchbook' was added to the website m coordination with the
161 premiere of the KTCA-TV production 'Seth Eastman: Painting the Dakota'. The special web exhibition featured digital scans from the Eastman sketchbook in the Library's Special Collections department, along with background information.
--'A History of Minneapolis: an Overview by Staff at the Minneapolis Public Library' was placed in the website in December. This special web exhibition was written by staff in Special Collections and the Municipal Information Library ( among others), features photos and items from the Library's collections, and includes maps produced by Web staff. Extensive resource lists are provided to guide the public to materials for further research at the Library.
--The Book Lists area expanded significantly in 2001. Among other new features, New Non-Fiction and New Kids' Fiction were added alongside the existing New Fiction on Order list, all of which are updated weekly.
--The Catalog web pages were updated to reflect new features available m the Millennium upgrade to our Innovative server.
--Online Inter-Library Loan forms were built to allow both public and staff to send ILL requests directly to the ILL department.
--Several projects were undertaken for Youth Services, including a fresh look-and-feel to Web for Kids featuring illustrations by Lane Smith, an online database for Summer Reading Program registration, and the online publication of 'Dreams of Ours', the print 'zine produced by the Teen Advisory Group, in Web for Teens.
All these, of course, were above and beyond the regular day-to-day maintenance and upkeep of the websites at the Minneapolis Public Library.
Respectfully submitted by Charles Gimon Web Coordinator
162 REPORT OF THE MINNEAPOLIS ATHENAEUM FOR THE YEAR 2001
To the Board of Directors:
This one hundred forty-second annual report of the Minneapolis Athenaeum marks the one hundred sixteenth year of its association by contract with the Minneapolis Public Library and the seventeenth year of its first fifty year contract.
STAFF AND BOARD OF DIRECTORS
Edward R. Kukla was reappointed Athenaeum Librarian, Assistant Secretary, and Assistant Treasurer at the annual meeting. Amir Khademzadeh, who was appointed to a full time position on June 4, had performed secretarial and bookkeeping functions throughout much of the year until he transferred to the Systems Operation and Support Department on October 29. At the first meeting of the full Board on February 6 Terrance Dinovo resigned. He was then appointed Program Director to serve 2 Yi days per week (on Monday - Wednesday-Friday). He was engaged pursuant to the terms of the Employment Agreement and the Compensation Plan dated December 1, 2000.
At the annual meeting the following persons were elected as directors:
Betty Bright B.J. Lillehei David B.Plimpton Charles Hann Pierce A. McNally Thomas Reiersgord David F. Juncker Christopher Monkhouse Raymond A. Reister Barbara M.Kaerwer John Parker Curtis L.Roy William P. Laird Helen Cleveland Petty William Spoor Glenn M. Lewis, Jr.
Jayne Bachman had resigned from the Board in March. Lucia Peavey Delaney had chosen not to run again. To avoid a conflict of interest, Nicholas R. Koch had removed himself from the Board early in the year. He was reelected at the November 6 meeting. William Spoor would submit his resignation to the former President in July.
The following slate for officers was adopted by the Board at the same meeting:
Chairman of the Board John Parker Vice Chairman of the Board Raymond A. Reister President Pierce A.McNally Vice President - Collections Helen Cleveland Petty Vice President - Programs David F. Juncker Vice President - Development (Vacant; Treasurer to serve on interim basis) Secretary and Treasurer Charles Hann
163 Four meetings took place on February 6, June 12 (annual), July 17 (special), and November 6. As in previous years numerous executive sessions convened throughout the year. Of particular note was a March 16 meeting when the Board met as a committee of the whole, reviewed, and approved an Athenaeum Library Book Collections Management Policy which had been submitted by the Vice President - Collections.
At the first meeting the Board approved the distribution of the form letter and procedures as amended to go out to the five local members of the Antiquarian Bookseller's Association of America (ABBA) for the remainder of the withdrawn material not removed from the premises by Waverly Auctions. The Board authorized and directed the President with such other officers and directors as he may designate to prepare a draft of a formal strategic plan based on the resolutions and other policy decisions of the Board which will provide the best means and direction for accomplishing the mission of the Minneapolis Athenaeum. The Board authorized the transfer of all accounts from U.S. Bank to Richfield Bank & Trust Company.
At the annual meeting the Board supported the Athenaeum Librarian's attendance at the Membership Libraries Group annual membership meeting at Tryon, NC October 12-14 and approved costs for transportation, lodging, and meals. Since no bids had been received from local ABAA members for unwanted withdrawals, the Board authorized transfer of these volumes to The Friends of the Minneapolis Public Library. The Board then empowered the President to pursue such issues as purpose, function, relationship, frequency of meetings, terms of service, membership classes, etc. as each pertains to the Board of Directors. The Board approved the concept of The Thomas Hale Williams Society as submitted by the Program Director but moved that a special, additional meeting be convened to discuss this topic together with the Board Campaign draft also distributed by the Program Director. At a meeting on July 17 both drafts were approved.
At the fourth (and final) meeting as the impending move drew nigh, the Board supported engaging Rob Rulon-Miller to appraise items mainly in the vault over $1,000.00; transferring items to Thomas Barry, the Minnesota Historical Society, the University of Minnesota/Special Collections, or the Winnetka/New Hope storage facility; reviewing the bylaws and contract as they may pertain to the move; and examining the possibility of engaging an insurance consultant to assist the Board in formulating its insurance policies and procedures. In addition, the Board accepted the Administration Budget 2002 submitted by the Program Director.
COLLECTION DEVELOPMENT
As of January 1, 2002 the total number of volumes in the Athenaeum general and rare book collections was 92,830. In 2001, 97 volumes were added to the rare book collections while 1,011 were withdrawn from the general collection. The freeze on rare book purchases continued throughout the year. As of November 18 the holdings stood as follows, ranked by size:
164 1) Spencer Collection 1,828
2) History of Books & Printing 1,132
3) Bibliography subset 895
4) Exploration & Travel 833
5) North American Indians 474
6) Heffelfinger Collection 440
5,602
The gross amount earned from the sales at Waverly Auctions in 2001 totaled $46,065. After the 14% commission of$6,449.10 was deducted, the net profit was $39,615.90 for future purchases for the rare book collections.
PROGRAMS AND PUBLICITY
Perhaps the most discernible growth and activity in 2001 revolved around the areas of programs and publicity, instigated, furthered , or nurtured, to a large degree, by the Program Director. Much committee activity dealt with programs, publicity, development, and reconfiguration being explored and effected. From a preliminary 18- month marketing plan submitted at the meeting of February 6 through program and development updates and reports throughout the year, the corporation was realizing what it was reporting in the Fall 2001 seminal issue of Books & Readers, the semi-annual publication for members of the Spencer Society. Presentations by Stan Tekiela in April and Margaret Welch in September; A Book Collector's Survival Guide at the Bakken in July; the Social Reception in November at Open Book were all ways to get the word out in various venues as to "where we are going." The article by Katherine Kerstein in early Spring in the Star Tribune further helped to heighten the visibility of the Athenaeum. New stationery, new calling cards, and a new brochure touting the oldest library in Minnesota were further examples of the new birth.
ENVOI
If 2000 was the year of the referendum, then 2001 may have turned out to be the year of anticipation: slowly, of a new library ( but a joint meeting with the Special Collections Department in April set the stage for a meeting of the Thoreau Society in the Athenaeum's fourth home in the Fall of 2006) ; more rapidly, of a move to an interim location in 2002 ( (the Spring 2001 issue of Scrolling Forward explored options for depositing the Athenaeum's rare book collections over the next 3 Y2 years). In 2001 the
165 Minneapolis Athenaeum took major steps to position itself more advantageously when it enters its new home in 2006 and when it celebrates its sesquicentennial in 2009.
Respectfully submitted,
'Eawara ~ 'J(ukia
Edward R. Kukla Athenaeum Librarian
166 MINNEAPOLIS PUBLIC LIBRARY
ANNUAL REPORT OF THE DIRECTOR
ANNUAL REPORTS OF DEPARTMENTS, COMMUNITY LIBRARIES, ATHENAEUM
2001
Volume II MINNEAPOLIS PUBLIC LIBRARY
ANNUAL REPORT
VOLUME II
COMMUNITY LIBRARIES
2001
Chief of Community Libraries ...... 1 Community Libraries Collection Development Office ...... 5 Youth Services Division ...... 15 Children's Department ...... 27 Library Links! ...... 32 Homework Helper ...... 37 Teen Services ...... 43 Summer Reading Program ...... 49
Community Libraries District I...... 66 Bookmobile ...... 68 North Regional ...... 7 4 Northeast ...... 82 Pierre Bottineau ...... 89 Southeast ...... 94 Sumner ...... 99 Webber Park ...... 102
District II Washburn ...... 106 Hosmer ...... 118 Linden Hills ...... 122
District III East Lake ...... 123 Franklin ...... 129 Franklin Learning Center ...... 136 Nokomis ...... 145 Roosevelt...... 15 0 Walker ...... 154 Chief of Community Libraries Annual Report 2001
Community Libraries staff successfully achieved the 2001 goals and priorities established by the Minneapolis Public Library Board. In collaboration with our colleagues throughout the entire system, staff focussed its efforts on the areas of improving hours of library service, providing products and services for special populations, improving electronic services delivery, enhancing library facilities and a commitment to capital improvements. Staffing changes, another reorganization of the districts and management of ongoing projects and initiatives all added up to an active and productive year.
Improving Library Service Hours
A year marked by circulation increases of over 8% was a very busy one, and the addition of Sunday hours proved to be a popular choice with our patrons. The new hours (1 pm-5 pm) were offered at East Lake, Walker, North East and North Regional libraries. Every agency reported that Sunday hours brought in new patrons to their libraries, as indicated by the large number of new library card applications. Internet use was popular, but staff also reported an upswing in use by families new to the library. Staffing for the Sunday hours was achieved by a combination of agency staff and recruited volunteers from other community libraries and central subject departments.
Provide Products and Services for Special Populations: New Immigrants, Youth and Families
The continuation of the Carnegie Gateway Project involved the Community Libraries Collection Development Office (CLCDO) and the outreach efforts spearheaded by the Library Links! Program even though collection funding ceased in 2000. As a result, all 2001 funds earmarked for collections for new immigrants were allocated from the regular book budget. At year's end, world language print collections alone had increased to 5,539 items, a 178% increase over pre-Carnegie grant collections. Work goes ahead in the seven targeted libraries to create their world language spaces. Weeding and rearranging shelving, new signage and labeling of books and other materials continues.
Library Links! a multilingual outreach program funded through its second year by the Carnegie Corporation, achieved record-breaking success in 2001. Under the direction of team leader Chris Till, the Bilingual Outreach Team connected to new immigrants in a variety of venues, reaching a total of 26,249 people. Building on its working relationship with Minneapolis Public Schools, the Team visited classrooms, attended PTA meetings and participated in fairs and festivals, reaching more than 5,000 families. Other outreach included work through churches and English as a Second Language classes. In addition, both technology centers at Hosmer and Franklin offered classes on computers in Spanish, which have proved to be very popular.
1 The Homework Helper Program, in its ninth year, and under the superv1s10n of Homework Helper Coordinator Emily Watts, opened this fall at eleven of our community libraries. An enthusiastic and dedicated group of over 50 tutors served the program throughout the year, several of them returning veterans from previous years. The past year, the tutors assisted students 9,500 times, 58% of whom were high school students, 22% were middle school aged students, and 20% were primary school students. This program is an integral part of our mission to support student success.
A new Teen Librarian, Maureen Hartman, a dedicated Teen Advisory Group, a fresh look for teen areas and collections, three published editions of the 'Zine by Teens for Teens and a Great Transitions book list "Surviving on the Edge" all served to highlight library service to teens this year. Sincere efforts were made at all community libraries to create a separate and welcoming area for young adults and their materials. Collections were weeded, new materials purchased with an emphasis on non-fiction, and promotional displays created with an eye toward enticing this age group. The "fresh look" was celebrated in October at Teen Read Week with a series of prize drawings and giveaways.
More than 62,000 books were read by or to children during the summer reading program, "Wolfin' Down Books @ Your Library. Total attendance at story times and performances drew 12,368 children and their care givers to our libraries. Teens volunteered over 1800 hours of Read Team support which was rewarded by an end of summer party of make-it-yourself sundaes and a comedy improv performance. New summer reading features included an interactive online web presence and a "personal best" self-directed reading goal.
Improve Electronic Library Service Delivery
One growing area of electronic service delivery is our ever increasing service to our "virtual patrons." This new breed of patron is less likely to browse within the physical confines of his or her library, instead the library exists for them in cyberspace. He uses the internet and remote access, only coming in to a library building to pick up the materials he or she has requested. Our virtual patron is a relatively heavy library user and probably a mobile one. As this patron becomes more the norm, we will as an institution have to examine certain processes that might be barriers to access for remote users.
Another side of the Internet issue was addressed this year with the implementation of new Internet Use Guidelines. At the behest of the Library Board, a staff committee comprised of representatives from all cost centers did a wonderful job of creating the Guidelines. Addressing such delicate issues as definitions of pornography, what are materials harmful to minors, and staff and patron rights. All staff was trained in the use of the Guidelines by year's end.
A Web for Kids was designed and implemented to provide guided access to our young web browsers. Created not only as a presence on the Library's home page, but also as the start screen for all designated juvenile computers, it featured links to child-friendly search engines, popular web sites, homework help sites, booklists and events. A Web for Teens 2 link was also created for the homepage, setting up a dialogue with youth, offering teen feedback on books and other materials on "What You're Reading", web site ratings by teens and booklists.
Commitment to Capital Improvements for the Central Library and Community Libraries
Linden Hills Community Library closed for major renovation in March, 2001. This project, planned for over six years, is the last CLIC sponsored development. The community libraries remodeled from now on will be paid for from referendum bonds. Plans are going ahead for a new Pierre Bottineau, located on the historic Grain Belt Brewery campus, and community meetings are being held for the next two community library projects: Sumner and Franklin.
Capital improvements to community libraries this year included new carpeting for East Lake, and thanks to a matching grant from the state of Minnesota, installation of handicapped accessible doors at several community libraries.
Additional community-based funding was received for collection initiatives at several libraries. Hosmer was once again the recipient of the largest amount of external funding, including money for programming, videos, compact discs, DVDs and books. North East Strong Together and Sheridan Today and Yesterday neighborhood associations each contributed to materials for Pierre Bottineau's increasingly multicultural clientele. Over $2000 of NRP funds were earmarked for Linden Hill reopening, Waite Park NRP funds were used to improve Northeast Community Library's collection of home improvement resources, and Southeast Community Library received NRP funds to enlarge their collection of audiobooks and recorded music.
Ensure Sound Library Management
The Community Libraries staffing situation settled down as permanent appointments were made over the course of the year. Ann Christensen was named Chief, Constance Hill was installed as Coordinator of Community Libraries, Jerry Blue was District Librarian IV at East Lake, Susan Glenn, District Librarian IV at Washburn, Teresa Jensen was named District Librarian IV at Walker and new hire, Alberto Herrera, was selected to be the District Librarian at North Regional. In addition, the four remaining Linden Hills staff were assigned hours at Washburn, to help that agency with the overflow from Linden Hills' closing.
Conclusion
Staff throughout Community Libraries contributed to the significant accomplishments and important priorities set by the Library Board for 2001. Each year, new initiatives, projects and goals challenge the staff to do more and better. The coming years, with our new capital projects for Community Libraries and Central Library, will be even more of a
3 challenge. As in past years, the resources and intelligence of the people who work in community libraries are up to the task.
Respectfully submitted,
Jlnn C. Cfiristensen
Ann C. Christensen Chief of Community Libraries
4 Community Libraries Collection Office Annual Report 2001
Both institutional and significant personnel change provided the backdrop for the work of the Community Libraries Collection Development Office (CLCDO) throughout 2001. Of the 16 components of the Community Libraries System (CLS) only three did not experience some professional staff turnover in 2001. From a collection development standpoint the most profound changes occurred in the Youth Services Division. In July Teen Specialist, Cathy Hoffinan, resigned from MPL to take an administrative position elsewhere in Minnesota. Patrick Jones, noted teen services consultant filled the vacancy until May when Maureen Hartman was hired to fill the position.
Linden Hills (LH), the first agency scheduled for renovation in the 21st century, closed in March. LH aides, Teresa Mercier and Michael Schomisch, were scheduled in CLCDO for portions of their assignments. In June Michael left after being offered a fulltime position in Acquisitions.
At $863,857 the 2001 opening CLS book budget was $32,484 more than the 2000 book budget of $831,373. Of this amount $41,630 represented the CLS portion of the Baker and Taylor lawsuit settlement. It should also be noted that $45,028 of the 2001 CLS book budget was earmarked for Central Children's Department collection. Subtracting this amount from the overall CLS book budget left $818,829 to distribute among the 14 libraries, Bookmobile, Franklin Leaming Center and the Phillips Computer Center. Adding the CLS portion of the POP Rush budget - $64,000 - boosted total available funds to $882,829.
After factoring in the impact of POP Rush funds on the adult budget the portion of the book budget allocated to adult materials was $509,839 or 65% of the total; the portion allocated to juvenile materials (not including the Children's Department) was $264,849, or 30% of the total; and the portion allocated to teen materials was $44,141, or 5% of the total.
Funds from a variety of non-book budget sources once again extended CLS purchasing power. Hardaway funds totaling $2,831 were spent on large print mystery and western fiction, bringing the total spent on CLS large print materials in 2001 to $24,888. $17,939 in trust funds were used to obtain non-fiction titles of lasting value for libraries throughout CLS.
Grant funds of $2,621 from Bryant-Central and $1,034 from Powderhom communities were spent on Hosmer materials. $7,305 in Waite Park NRP funds were used to improve Northeast Community Library's collection of home improvement resources. $2,469 in Southeast Como Improvement Association NRP funds were used to increase Southeast Community Library's collection of audiobooks and recorded music. Lastly, $2,133 in
5 Linden Hills NRP funds were spent on materials in preparation for LH reopening in 2002.
Although components of Carnegie grant activity continued during 2001, collection funding ceased in 2000. As a result all 2001 funds earmarked for collections for new immigrants were allocated from the CLS book budget. By the end of 2001 $14,762 were spent on new adult basic education (ABE) and English language learner (ELL) materials for community library collections. $10,194 in book budget funds were spent to continue development of print world language collections in 11 of the 15 CLS agencies. Additional funds were spent on non-English videos and recordings but those expenditures are folded into the overall expenditures for those categories.
World language collection emphasis has been on materials of interest to patrons of Somali, Southeast Asian and Hispanic origin. At year's end CLS world language print collections alone had increased to 5,539 items, the greatest increase being in Spanish language materials. This represents a 178% increase over pre-Carnegie grant collection size of 1,989 items in 1999. This figure actually under-represents the size of the entire CLS world language collection, in that counts of non-English language recordings and videos are folded into the overall statistics for those formats.
Ongoing world-language collection development is kept relevant to the target audiences through the efforts of CLS collection staff working with Chris Till and the Library Links! Outreach Team. The appearance of Criticas, a new review source, and Baker and Taylor's increased vendor role have made identifying and obtaining Spanish language materials easier and more reliable. On the other hand locating materials of interest to Somalis and Southeast Asians continues to be challenging. Fortunately sources identified through Carnegie grant initiatives are still active suppliers of these hard-to-locate materials.
Along with external funding initiatives, MPL's operational plan and input from collection meetings and visits provided the direction for the work of the CLCDO. The CLS commitment to early learning was re-supported with a $1,455 expenditure on board books intended to supplement materials already in agency "Baby and Tot Spot" collections; $2,324 were spent on multiple copies of the set of "Dr. Maggie's Phonics Readers to support MPL's early literacy initiatives; an additional $4,490 were spent on software for children's CD-ROM work stations to be installed at 5 agencies in early 2002.
The significant progress made on focusing and improving CLS teen collections in 2000 took a quantum leap forward in 2001. In May Maureen Hartman was appointed Teen Specialist with 30% of her job description devoted to teen collection development. Maureen's youthful energy, enthusiasm for teens and popular culture, combined with a deep understanding of teen literature equips her with everything necessary to make immediate and long-term contributions at MPL.
6 After a brief orientation and training with collection and acquisitions staff Maureen began making new teen fiction and non-fiction selections for the community libraries. Despite being a new hire and having limited knowledge of Minneapolis, Maureen quickly grasped the frequently dramatic, but sometimes subtle, differences among CLS agencies, their collections and patrons. As part of her orientation and training, Maureen spent up to a day at most of the CLS agencies, visiting with staff, talking to teens, doing reference work and becoming familiar with teen collections. Maureen summarized her visits in detailed written agency reports. For her supervisors the reports served as an evaluation of the progress that had been made to refocus and reshape teen collections, as well as a roadmap for collection improvement for 2001 and beyond.
Despite heavy weeding done in 2000 many of the teen collections still needed additional weeding to remove or relocate report-oriented materials to adult collections. Some teen uncataloged paperback collections still needed sprucing up with popular new titles or editions. Through follow-up visits Maureen worked with agency staff to create spaces which would showcase the exciting new selections she was making.
Over the course of the year, as a result of Maureen's efforts, the contents of teen non fiction shelves came to look more like those found at Barnes and Noble and less like those associated with school media centers. To be sure student support materials are still readily found in community libraries - in adult and juvenile non-fiction sections and not on the shelves meant to entice teen browsers.
Teen collections were not the only ones to receive weeding attention in 2001. In collaboration with the CLCDO David Klaiber produced 127 collection weed lists during the year. As part of weed list development David supplied inventories of discrete collections as well as corresponding sets of collection turnover statistics. As part of final weed list preparation the CLCDO manager evaluated each item in a particular collection on the basis of a number of factors. Non-fiction items were examined closely and dated items were targeted for weeding. Fiction and non-fiction items alike were compared to the corresponding turnover rate and relatively slow circulating items were scheduled for weeding. Fiction and non-fiction items with high total circulation were brought to the attention of agency staff with a request to examine on the basis of condition. Having Teresa Mercier assigned to CLCDO meant that once weed lists were developed Teresa could be assigned to assist agency staff with the actual weeding. Over the course of the year Teresa was able to lend a hand with weeding projects at Franklin, Nokomis, North Regional, Pierre Bottineau and Washburn community libraries.
As was the case during the past several years the CLCDO continued its work with the Acquisitions Department to outsource niche collections by expanding its participation in Baker and Taylor's (BT) "Automatically Yours" plan. Spearheaded by the CLCDO, this arrangement facilitates the orderly arrival of CLS and Popular Library copies of the highest demand, new adult fiction. BT delivers copies of popular titles, based on author profiles developed by MPL, so that MPL copies arrive by the time patrons first begin seeing copies in bookstores. Since 1999 patrons have been able to place holds on
7 automatically shipped titles via "fake orders" in the catalog for forthcoming popular titles.
In 2000 access to popular new fiction was taken a step farther in a plan proposed by the CLCDO and put into place through the efforts of Louise Merriam and Systems Operation and Support (SOS) staff. Once it debuted in fall 2000 the "New Fiction" page on MPL's web site gave bestseller fiction fans a simple way to identify and put holds on forthcoming popular fiction. 2001 statistics show that 5,754 visits were made to "New Fiction" and that 74% of them were from remote users.
As early as 1999 the CLCDO had also experimented with profile-based automatic shipments of adult mass-market paperbacks. During 2000 the CLCDO compared Baker and Taylor and Bookmen automatic shipment plans and determined that Bookmen could provide automatic shipments of best-selling, mass-market paperbacks at its standard 40% discount. In July 2001 the Acquisitions Department arranged for Bookmen to begin automatic shipments to the 15 CLS agencies. This has meant that for $4.32 per paperback agency staff can offer their patrons monthly, fresh selections of adult mass market paperbacks without having to schedule frequent Bookmen visits.
The CLCDO once again increased its reliance on Book Wholesaler's Inc. (BWI) youth materials collection development services by connecting BWI's services even more closely to the cycle of CLS collection activities. To coincide with BWI's semiannual offering of new teen paperback series, Maureen Hartman analyzed series offerings and alerted agency teen selectors as to what was hot and what was not. Not only did teen selectors increase their selections of teen paperbacks; they did so with confidence in their teen appeal.
A rather poor board book fill-rate with Bookmen necessitated that the CLCDO place a late-year board book order with BWI. BWI responded with a good fill rate and speedy delivery. This good performance caused CLCDO and Acquisitions staff to consider that an automatic shipment or approval plan with BWI might be an efficient and reliable means of getting board books in the future.
A long-term objective of the CLCDO and Acquisitions staff has been to develop a systematic mechanism for using BWI's web-based database and core lists as part of the process of replacing juvenile and teen materials. Regrettably, because of the complexity of the project and competing demands on time, work on this project had to be postponed.
However some progress was made in using Baker and Taylor's "Title Source" for targeted orders. In May 2001 adult audiovisual selectors were instructed to use "Title Source" to select and build carts of videos. Acquisitions staff then accessed the carts for the 15 CLS agencies and forwarded them as orders to Baker and Taylor, thereby minimizing tedious re-keying of information. Most CSL selectors used "Title Source" with ease, although selectors at one-librarian agencies sometimes found it difficult to be at the desk and work online simultaneously. The experiment was successful enough that the same method was used for the final adult video selection opportunity in late summer. 8 In fall 2001 as a tie-in to "Teen Read Week" Maureen Hartman used "Title Source" to develop a cart of attractive paperbacks for teen selectors to choose from. Many selectors were easily able to work online with the list. Other selectors found it easier to work with the contents of the cart in a printed list. In both cases creating the cart on "Title Source" gave collection staff the ability to develop a quality collection development tool which minimized the re-keying of information, so common with coordinated orders.
It is gratifying to know that efforts to improve collections and services have once again paid off in an increase in CLS circulation. Based on collection statistics presented in "MPL Detailed Circulation Statistics - 2001" overall circulation for the 14 community libraries and bookmobile was up 8.1 % over 2000. That circulation increased at this rate in a year when LH was closed for 10 months is even more impressive. The corresponding increase in Central Library's circulation was 4.8%.
Because MPL converted to INNOPAC in March 1999 only now do we have access to two complete year's worth of detailed circulation statistics for analysis. In 2001 circulation increased at all CLS agencies, with the obvious exception of LH which was closed for renovation. Naturally some of the increase can be attributed to increased hours at agencies which began Sunday service in fall 2001.
Of MPL's total circulation of 1,986,086 community library collections contributed 68%. Of the total CLS circulation 60%, 38% and 2% can be attributed to adult, juvenile and teen collections respectively. Of MPL's total non-print circulation community library collections accounted for 63%. As impressive as these figures are one of the most astonishing statistics has to do with the community library collection contribution to total MPL adult non-fiction circulation. Regardless of the size and depth of Central Library's adult non-fiction collection 48% of MPL's circulation in this category is contributed by community library collections.
Categories showing the most dramatic circulation increases over 2000 were adult world language and adult DVDs. Circulation increases of 337% and 598% respectively for these categories can be explained by the relatively small size of these collections and the huge increase in patron demand. Not suprisingly adult and juvenile VHS circulation increased significantly at 53% and 28% respectively. Juvenile and adult compact disc circulation show similar increases at 43% and 28% respectively.
As for print, the most impressive circulation gains are in the juvenile world language and teen categories - increases of 54% and 34% respectively over 2000. Most dramatic increases within overall teen circulation were those for cataloged teen paperbacks and teen non-fiction at 147% and 77% respectively.
Circulation of juvenile and adult audio books on tape made modest gains in 2001 at 10% and 7% respectively. In contrast circulation of adult audiobooks on compact disc increased 28% over 2000.
9 Categories not already specifically named generally showed modest circulation gains over 2000. The only exceptions were the performances of both adult and juvenile uncataloged paperbacks where circulation decreased from 2000 levels by 8% and 5% respectively. These statistics are perplexing and deserve additional comment. Both are categories for which automatic shipment plans are in place; both are categories, which, at least anecdotally, experience high loss through circulation. Additionally, budgets for both categories have not increased over the years. In fact, budgets for these categories were frequently the easiest to cut when faced with the need to increase audiovisual budgets or in years when MPL materials budgets overall were reduced. That circulation increased for teen paperbacks can be directly related to the impact of having the Teen Specialist pay particular attention to this collection throughout CLS in 2001.
What must also be taken into account is that items in both categories are not accessible in the catalog. One can only speculate on the part that lack of catalog access plays in limiting circulation of adult and juvenile paperbacks. A non-scientific survey asking CLS staff how often they resorted to using other library system's catalogs - chiefly Hennepin County's - to either identify or locate series paperbacks indicated that this was at least an everyday occurrence for staff at some agencies.
On its own this fact may not be of extreme concern. However, during annual visits to community libraries in 2001 various staff shared anecdotal evidence hinting at the evolution of the "virtual patron." For this patron the library exists more and more in cyberspace. The new breed of patron is less likely to browse within the physical confines of his/her local library and, much more likely to browse MPL via remote access. Where this patron interfaces with a local library is to pick up materials that s/he has put on hold via dial-in access.
Our virtual patron is likely a relatively heavy library user and probably a mobile one. As this patron becomes more the norm, MPL as an institution may have to examine certain processes that might be barriers to access for remote users. Certainly the extent to which collections, such as paperbacks, are not cataloged is a barrier to all patrons, but particularly to the virtual one.
Despite impressive 2001 achievements old challenges persist at the same time new ones appear. While extremely popular, the increased number of non-print items in CLS collections continues to be problematic and time consuming. A continuing staff vacancy in the Catalog Department meant that at least 300 videos that could have circulated heavily remained uncataloged on Catalog Department shelves at year-end.
Audiobooks continue to be popular but remain problematic and time-consuming for CLCDO and other CLS staff. Over the past 8 years the CLS audiobook collection has grown from 3,150 to 11,913 at the end of 2001. During the same time period the percentage of the collection represented by expensive, multi-cassette, unabridged titles has increased steadily. Along with the increase in unabridged titles has been an increase in damaged and defective cassettes. This has an impact not only on agency staff but on CLCDO and Technical Services staff, who must be assigned to verify damage, obtain and 10 process replacement cassettes. When any of this process is delayed expensive audiobooks remain out of circulation.
A satisfying but increasingly time consuming activity for CLCDO staff involves management of collection-related patron suggestions and recommendations for purchase. Once MPL installed INN OP AC, patrons were able to electronically submit recommendations for purchase. Organizationally, it made sense to funnel these to the CLCDO. What amounted to 5 or 6 pages a week in 1999 has now increased to almost 20 pages of recommendations a week. Both the CLCDO manager and Aide III have had to spend increasing amounts of time verifying patron-supplied information and searching for corresponding bibliographic information. CLS orders are added when appropriate and the recommendations are forwarded to the appropriate subject departments.
The same robust technology that has allowed us to improve traditional collections and services enabled us to continue developing our virtual collections and services. Begun during the second half of 1999, the addition of electronic databases to MPL's home page continued in 2001. Alldata, Chilton's Auto Repair, MagillON Authors, MagillON Literature and Sanborn Maps are just a sample of the important new resources that staff and patrons now have access to from MPL's home page.
A major change on the virtual library front occurred in 2001 with the addition of Jennifer Nelson, Librarian II, to the Acquisitions Department. Jennifer's primary responsibility is the coordination of electronic collection development and training staff in use of these resources.
At year-end CLS staff is adjusting to a very changed organizational chart, with key positions still not permanently filled. As part of the reorganization the CLCDO became a unit of Technical Services effective January 2002. With Linden Hills reopening in spring 2002, planning for a new Pierre Bottineau (PB) and its 2003 opening-day collection takes center stage. By far the most significant challenge for 2002 will be Central Library's move to its interim location at Marquette Plaza. Recognizing the significant role community library collections contribute to MPL's mission, 2002 CLS collection efforts will necessarily focus on strengthening those collections so as to minimize disruption caused to MPL patrons during this time.
Respectfully submitted, Caro{ o/an Wliy Community Libraries Collections Development Manager
11 Community Libraries Collection Development Office Staff Complement 2001
Carol Van Why Librarian V January - December 31
Janet Rogers Library Aide III January - December 31
Teresa Mercier Library Aide III April 6 - December 31
Michael Schomisch Library Aide I April 2 - June 1
12 Community Libraries Collection Development Office Staff Involvements/Activities 2001
Carol Van Why Memberships American Library Association Librarian Supervisors Union of Minneapolis, Treasurer Minneapolis Public Library Staff Association
Conferences, Classes, Workshops MINITEX Building Library Collections for the Next Generation Minneapolis Public Library All Staff Development Day Basic PC Troubleshooting Library of the Future Online Timesheet Training Performance Appraisal Training Richmond, British Columbia, Library Presentation Seattle Public Library Presentation Sexual Harassment Training Staff Recognition Event Teen Read Week Meeting
Presentations Adult Collection Development Meetings Annual Agency Collection Visits New Youth Services Staff Orientation and Training Youth Services Collection Development Meeting
Janet Rogers Memberships A.F.S.C.M.E. Local 99, Health & Welfare Chair Minneapolis Public Library Staff Association, Health & Welfare Chair
Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Online Timesheet Training
Teresa Mercier Memberships A.F.S.C.M.E. Local 99
13 Conferences, Classes, Workshops MELSA Readers Advisory Workshop: Passions, Futures & Fantasies Minneapolis Public Library Aide III MOP Training Intro to Acrobat Microsoft Word Intro CybraryN Streaming Media Intro to File Transfer Protocol QVT Microsoft Word Intermediate Online Timesheet Training Intro to Microsoft Publisher Basic PC Troubleshooting Internet Sign-up Training
14 Youth Services Division Annual Report 2001
Minneapolis Public Library's goal to reach new immigrants, youth and families was achieved with astounding success in 2001. Youth Services efforts supported student success, established early childhood literacy collaborations, and implemented multilingual outreach, teen involvement, and reading enrichment services and programs. New Central Library planning heated up, as did Community Library capital projects. Library use, as measured by juvenile circulation statistics, increased by four percent for Central Children's Department and five percent system-wide. Teen circulation was up an impressive 35 percent.
New Central Library Planning for a new Central Library accelerated as Cesar Pelli & Associates and Architectural Alliance were selected to be the project designers. Led by Division Manager Ginger Bush, a Youth Services group participated in an architectural charrette on November 12 as staff and architects met to review the Building Program, functional operations and desired outcomes. Key points that were discussed included Youth Services Division responsibility for two public service areas in the new Central Library- The Children's Library and Teen Central, size, relationships, users, collections and computers, public service spaces, access, and staff. Ms. Bush is also on the Library User Group for new library planning. Teen Specialist Maureen Hartman provided leadership for teen focus groups to engage their voice in the public participation phase.
Interim Library planning was on a fast track with an August 2002 Central Library closing and reopening in November 2002 in a nearby location scheduled while the new Central Library is being constructed. Assistant Department Head Susan Carr Brown, as a member of the Interim Planning Team, coordinated special projects and training issues, one of five staff groups formed to review options and make recommendations on the design and function of the Interim Library.
Central Children's Department Abundant staff changes and vacancies did little to deter Department activity. Juvenile circulation of materials was up four percent. 349 school groups and programs drew 8,418 adults and children, under the program coordination of Youth Services Librarian Mary Linden, who was also interim Assistant Department Head for most of the year. Collection arrangement was fine tuned under Ms. Brown's direction, upon her return, with the aid of Department Page Gloria Stelling, as the collection was consolidated and simplified for ease of access by staff and the public.
Technology affected service delivery in a variety of ways. Growing use of the Internet to answer reference questions was aided by MPL' s homepage Web databases. Email reference using the export function of the Webcat provided an innovative method for
15 electronically sending bibliographies to users. The installation of CybraryN, Internet sign-up software, brought new procedures requiring a library card for Internet use.
The Department's retrospective print materials collection was in demand. Staff fielded "fugitive fiction" requests from patrons who fondly remembered books from their childhood and wanted to read them again-or wanted to share the books with their own children. Perusal of children's periodicals from the 1930s and 1940s aided a patron who was doing research on depictions of baseball heroes during that era.
The physical limitations of the current building were all too evident this year. Pneumatic tube system, escalator, and elevator malfunctions created communication and logistical problems for staff and public alike. Read Ms. Brown's attached report for more details of staff and Department activities.
Community Library Capital Projects Homework Helper Coordinator Emily Watts served as the Youth Services Liaison to help with youth focus groups as part of the public participation component for Community Libraries capital projects. Ms. Watts participated in the Franklin Community Library youth focus group. Using the Franklin experience as a model, Ms. Watts then worked with Roosevelt Community Library staff to develop a timetable, recruit representative youth to participate, develop a mailing list for the invitations to participate, compile focus group questions, design how the focus group would work, take notes during the focus group, and write a report.
Multilingual Services Library Links!, a MPL multilingual outreach program funded by the Carnegie Corporation, achieved record-breaking success in 2001 as the Bilingual Outreach Team, under the direction of team leader Chris Till, connected with new immigrants in a variety of venues, reaching a total of 26,249 people.
Building on its working relationship with Minneapolis Public Schools, the team visited classrooms, attended PTA meetings, and participated in fairs and festivals, reaching nearly 5,000 students and families. Library Links! staff was also visible at community events such as Stand for Children, Southeast Asian Council Festival, Somali Independence Day, Latino Family Resource Fair, World of Whittier Family Fair, and Lyndale Neighborhood Multicultural Night, among others. Other outreach included work through churches and English as a Second Language classes.
In-library programs and services, such as library tours, bilingual assistance with library and Internet use, computer classes, Homework Helper program support, and bilingual storytimes were balanced with outreach as the bilingual team brought hundreds of people to libraries. Leo Montes invited his outreach audiences to meet him at East Lake, Franklin, or Hosmer Community Libraries for a tour of the library and hands-on demonstration of the W ebcat. Other such sessions in other languages occurred at Sumner and North Regional. The bilingual team provided library/computer/Internet instruction either in classes or one-on-one for nearly 12,000 people. 16 Bilingual storytimes, begun by Chris Till at MPL in 1994, have been a longstanding method for promoting cross-cultural understanding and enrichment and for reaching families of preschool children with the library message. Under the leadership of Ms. Till, Nydia De Alba and Adriana Lohmann conducted Spanish/English storytimes at East Lake, Franklin, Hosmer, Northeast and Sumner Community Libraries. Somali/English storytimes were given by Mohamed Hassan and Warsame Shirwa at Franklin and Sumner Community Libraries and the Bookmobile. Y oua Vang presented Hmong/English storytimes at North Regional for Southeast Asian Council students.
The impact of the Bilingual Outreach Team cannot be overstated. New immigrants are being introduced to the library and are returning on their own as they find relevant collections, programs, and services. Language and cultural barriers are being bridged as the Bilingual Team works with both staff and the public. Cultural awareness workshops have helped staff become better informed. Several library staff members have begun taking language classes and/or are learning key phrases to help with their interaction with patrons and to offer a comfortable, welcoming environment.
MPL's growing expertise in reaching immigrant populations was shared at a March Minnesota Family Literacy Conference sponsored by the Department of Children, Families & Leaming. The Bilingual Team presented a workshop entitled Creating an Interest in Books for Non-English Speaking Children. We were also invited to participate in the 2002 Ohio Library Association Diversity Conference after the Bilingual Team hosted a delegation of librarians from Columbus, Ohio in September. See Ms. Till's attached report for more Library Links! details.
Libraries Supporting Student Success Homework Helper Program The Homework Helper Program, offered at eleven libraries in spring of 2001 and nine sites in fall of 2001, was one ofMPL's most popular programs, with 9,599 student visits. The Homework Helper Program was conducted at East Lake, Franklin, Hosmer, Sumner, Roosevelt, Northeast, North Regional, and Webber Park Community Libraries, as well as at Central Children's Department during the 2001-2002 school year. Fifty-eight percent of the students served were in high school, 22 percent middle school, and 20 percent elementary school. Trained tutors provided homework assistance, strengthened ties between the library and youth, and supported and modeled many of the Search Institute's Developmental Assets needed by children and teens as they grow into healthy adults.
An overview of the program and its impact on students' lives is provided by Ms. Watts in her attached report, including a list of the Search Institute's Developmental Assets. The program is an integral part of MPL's mission to support student success as connections are made between the after-school needs of students and library resources on the path to lifelong learning.
MPL's program was featured prominently in a new professional resource book, Creating the Full-Service Homework Center in Your Library by Cindy Mediavilla (ALA 2001).
17 School Contacts Librarians contacted thousands of students and staff in the schools, with many school groups returning to visit the library for support in meeting learning and literacy goals. Youth Services School point person Charlene Gabler, who is also the East Lake District Youth Services Librarian, made recommendations concerning system-wide staff communication with schools. These ideas were discussed, prioritized, and endorsed by the Youth Services Leadership Team and included spring and fall school contacts and ongoing connections such as support for National African American Parent Involvement Day.
May/June outreach targeted all enrolled Minneapolis first through third graders, with Youth Services Librarians visiting assigned public and private schools to promote the program. A promotional flyer was provided for all elementary-aged youth to take home, with librarians personally visiting the targeted classrooms to encourage summer reading and library visits. Ms. Gabler observed, by summer's end, that forty to fifty percent of the children who registered for the Summer Reading Program were first through third grade students.
Fall school contacts emphasized electronic communications and contacts with media specialists, teachers/principals, and parents. An information toolkit, developed by Ms. Watts, Ms. Hartman, and Ms. Bush, supported the contacts. A folder, entitled Libraries Supporting Student Success, contained a pathfinder for the many electronic aids created by the library that can help facilitate teacher/librarian communication and provide support for student success. These included our online Services to Teachers, Homework Helper, Web for Kids and Web for Teens sites. The folder also contained Homework Helper flyers in four languages and information on the Teen Advisory Group and teen 'zine. MPS media specialists received the toolkit at an August staff development meeting in concert with a presentation by Ms. Watts and Ms. Hartman. Each Youth Services Librarian received the toolkit in preparation for fall contacts with schools.
A revised online school contact reporting form was developed by Youth Services Technology point person Tonya De Priest and Ms. Gabler to aid statistical and narrative reporting of this work. Ms. De Priest is also the North Regional District Youth Services Librarian.
National African American Parent Involvement Day at Minneapolis Public Schools (MPS) was an opportunity for library outreach efforts at schools throughout the city in February. Librarians staffed information tables, conducted storytimes and library presentations, and distributed materials in support of the day.
Connections with middle and high schools were strengthened with the support of the Teen Specialist. Ms. Hartman accompanied several librarians on fall school visits, made regular contacts with media specialists and English teachers through teen 'zine distribution, provided suggestions for a middle school book club, and assisted with school visits to Central and Community Libraries.
18 The SouthSide Network Consortium (SSNC) is a network of community agencies created to strengthen communication and cooperation with the Minneapolis Public Schools. Ms. Watts represented MPL at SSNC meetings and will become an "ambassador" for the consortium at three Minneapolis Public Schools. She and other ambassadors will meet with over fifty schools throughout south Minneapolis to provide information about and referrals to programs and services available at the library and other community agencies. This collaboration is an outcome of the 1999-2000 MPS Community Conversations that invited greater community involvement in supporting student success.
The Bilingual Outreach Team had many success stories in their school contacts. The Summer Reading Program was promoted with the aid of the team in twenty-three schools during the May/June visits. During the school year, at a new MPS school, ICALL, the International Center for Accelerated Language Leaming High School, Ms. Till, Ms. De Alba and Warsame Shirwa did a five-language library presentation to six classes of very enthusiastic students who loved hearing about the library--in English, Spanish, Somali, Swahili, and Amharic!
Teen Involvement Programs MPL Teen Services thrived with Maureen Hartman coming on board in May. The Summer Read Team, Teen Advisory Group, teen 'zine, Teen Read Week, the Great Transitions program, teen collection development, and school outreach were the primary responsibilities of MPL's new Teen Specialist.
The 2001 Summer Read Team had a successful year with 96 teens volunteering over 1,668 hours in thirteen Community Libraries and Central Children's Department. The teen volunteers added value to MPL's Summer Reading Program as they signed up children for the program, participated in a variety of activities, and modeled library involvement for younger youth.
The Teen Advisory Group, now in its third year, produced MPL's teen 'zine, Dreams of Ours: A 'Zine by Teens for Teens, in January, May and September. Submissions were accepted from MPS students and 'zine volunteers, with distribution of the finished product including all MPL agencies, middle and high school media centers in Minneapolis, and other youth-serving agencies in the city. With the September issue, the 'zine debuted online, on MPL's Web for Teens web site.
Teen Read Week was celebrated during two weeks in October with the theme Read for the Fun of It! This year, the theme was supported by reading-related giveaways and drawings in each agency for gift certificates at bookstores. Five genre booklists, listing recommended fiction for teens in the areas of romance, mystery and suspense, fantasy and science fiction, humor, and horror, were created. Ms. Hartman conducted booktalking sessions for Community Library teen contacts, Central Children's staff, and Homework Helper tutors to inspire reader's advisory services with teens.
MPL's role in the joint Hennepin County Library/MPL's Great Transitions project continued in 2001, with Ms. Hartman purchasing high interest/low reading level 19 materials for Juvenile Detention Center (JDC) residents' use with a grant from the Friends of MPL. During a JDC tour, Ms. Hartman and Ms. Bush noted that while the majority of available materials were for older teens, nearly 1/3 of the residents were under 15. Ms. Hartman and Ms. Watts made a booktalking visit to JDC, connecting with MPS teachers, JDC staff, and the residents. Great Transitions is a grant-funded program designed to acquaint the residents of JDC and the County Home School with the resources of the public library and how the resources can help the residents make the transition from corrections back to the community.
Ms. Hartman's attached report demonstrates how teen involvement programs play a vital role in the development of healthy youth as concluded by the Search Institute.
Early Childhood Literacy Initiatives MPL and Hennepin County Library are partnering in the Minnesota component of a national early literacy pilot project sponsored by the Public Library Association and the Association of Library Service to Children, both divisions of the American Library Association. The library systems will test materials and training models developed by early literacy researchers in conjunction with the National Institute of Child Health. As the libraries work together to implement goals of the project, the results will be a more coordinated, holistic approach to meeting the early learning needs of young children. The program is being implemented between November 2001 and July 2002. Youth Services Early Literacy point person Pat Downs-Reid, who is also Washburn's District Youth Services Librarian, will spearhead the project and spend up to half of her time on the initiative.
As the project develops, Ms. Downs-Reid and Ms. Bush expect to fold in collaborations with the Minneapolis Health Department, the Hennepin County/Minneapolis Public School Readiness, and the University of Minnesota Early Childhood Professional Development on Early Literacy projects.
In May 2001, MPL Youth Services and the Friends of the Library launched a new Read To Me program for young children living at Mary's Place, a homeless shelter in downtown Minneapolis. Following a three-hour training session, twenty volunteers have been reading pre-selected stories twice a week, and enhancing their storytelling with puppets and related group activities. The volunteer program expanded to the Harriet Tubman Crisis Center, with additional Read To Me sites expected to develop in 2002. The goals of the program included exposing children in crisis to reading, connecting caring adults with children in need, nurturing in children a love of reading, and better acquainting children and families with the resources, programs and services of MPL. Ms. Downs-Reid, Ms. Bush, and Friends Volunteer Coordinator Janet Urbanowicz worked together in the development and implementation of this project.
Youth Services is a partner in the Even Start Early Literacy Project/Family Opportunities and Literacy Collaborative (FOLC) to develop community opportunities for immigrant families and to advance literacy. The Bilingual Outreach Team has conducted bilingual storytimes in partnership with the Children's Museum, and has also presented bilingual 20 Somali/English storytimes and library tours for a new Cedar Riverside Family School as part of this partnership. Ms. Bush is on the advisory board.
This work reflects the goals of the Minneapolis Youth Coordinating Board's new Early Childhood Initiative, which was endorsed by MPL's Library Board in November 2001.
Reading Enrichment Program More than 62,000 books were read by (or read to) children during the 2001 Wal.fin' Down Books @ Your Library Summer Reading Program (SRP). Total attendance at performances and storytimes drew in 12,368 children and adults to the library. Teens volunteered over 1,800 hours in support of summer reading. New SRP features included an online interactive SRP Web presence and end-of-the summer parties to celebrate children who reached their reading goals.
Nationally acclaimed illustrator Lane Smith produced the MELSA artwork featured on library publicity and giveaways. This year's Personal Best Approach won praise from families and staff alike as 8,223 children were motivated to consider self-directed rather than externally set reading goals. Kids read this summer and visited the library--both indicators of success as they returned to school this fall. Reading for pleasure is also one of the 40 Search Institute Developmental Assets that kids need to be healthy and grow into responsible, successful, caring adults. See Ms. Bush's attached report for more details, including statistical analysis created by Youth Services Clerk Typist Ruthia Jones.
Collection Centralized Book Selection Working closely with Community Libraries Collection Development Manager Carol Van Why, Community and Central Library juvenile book selector Ms. Bush and Community Library teen materials selector Ms. Hartman, as well as other key staff, provided centralized expertise in the development of juvenile and teen collections. Ms. Bush and Ms. Hartman reviewed over 5,000 new titles for inclusion in MPL's collections, including consideration of approximately 3,000 review/gift copies, in addition to professional reviews and other sources. Non-fiction series selection was aided by input from Youth Services Librarians as they looked over review copies for topics and reading levels needed in their libraries.
Collection visits were made to all Community Libraries by Ms. Bush, Ms. Hartman, and Ms. Van Why to ascertain new trends in collection needs and develop a planned response. Juvenile and teen collections were looking fresh and more up-to-date, thanks to weeding, replacement and new book ordering. Standing orders for all Community Libraries and Central Children's Department were made for the America the Beautiful and Enchantment of the World series to help ensure regular receipt of current editions of these popular state and country books.
Multilingual materials, both juvenile and adults, were recommended for purchase by the Bilingual Outreach Team, under the direction of Ms. Till and Ms. Van Why. Numerous 21 catalogs and buying trips to Hmong ABC, Hmong New Year Festival, Bookstore of the Americas, El Sonido Latino and Mena provided unique titles not easily accessible elsewhere.
After careful research conducted by Ms. Downs-Reid, a series of phonics-based readers were purchased in multiple copies for Central and Community Libraries. Scope, sequence and accompanying adult instructions led to the selection of Dr. Maggie's Phonics Readers, a series of 24 books, as fulfilling the needed initial steps in learning to read.
Ms. Downs-Reid attended the Homeschoolers' Alliance Conference, bringing back a Minnesota-based resource, Who Then Shall We Read? a book containing a list of recommended authors for homeschoolers. Children's Department holdings were identified for those authors in our retrospective collection that will likely be requested by this clientele.
Selection of standing orders for juvenile paperback series by individual libraries was facilitated by the creation of a master system-wide list of such holdings by Ms. Jones. Ms. Hartman created a similar list for teen selectors, along with a list of recommended popular teen series. A coordinated order for new teen paperbacks just in time for back-to school use was completed using Baker and Taylor's online database Title Source.
Juvenile audiobooks, videos, and recordings were selected centrally for Central and Community Libraries to ensure that acclaimed and/or popular titles were in libraries as patrons were asking for them. Selection was completed by Ms. Watts through July in her position as Youth Services Public Service, Collection and Programming point person. She was also the Walker District Youth Services Librarian. Additional audiovisual orders were made by Youth Services Librarians twice a year for their libraries, an effort coordinated by Ms. Van Why. The selection and purchase of teen audio books for selected community libraries was completed by Ms. Hartman, based on patron interest in this format.
Collection Activity Community Libraries had 326,942 juvenile books as of January 1, 2002. Juvenile books at Central Children's Department totaled 117,801, with 5,161 added and 2,649 withdrawn. Juvenile circulation increased five percent system-wide. Overall teen circulation was up 35 percent, with teen non-fiction dramatically increasing by 75 percent.
Books of Note In response to the national tragedy that occurred on September 11 Children's Department staff compiled a list of titles about peace, nonviolent conflict resolution, dealing with feelings of fear, and other pertinent topics. The booklist was designed to be used by parents, teachers, and caregivers to help discuss these events with children. The list was posted on MPL's homepage on September 12.
22 The Japanese edition of Hiroshima No Pika by Toshi Maruki was given to MPL by delegates of the Minneapolis Hiroshima Friendship Cities attending the 5th World Conference of Mayors for Peace. The organization has sent over 800 books to 148 cities in 37 countries to promote peace. The Children's Department owns its English counterpart in its circulating collection and has placed the gift edition in the Historical Collection.
The Ker/an Awards in Children's Literature 1975-2001 was published by the University of Minnesota's Kerlan Friends. The work is a collection of speeches by the Kerlan Award winners given at the annual Awards luncheon. This quarter century of reflection of writers, artists and scholars who are among the best in children's literature has been added to the Historical Collection.
The Web vs Print? A question often asked is, Will children 's use of public access PCs in libraries replace reading of print materials? In the words of Walter Minkel, SLJ Technology Editor, the Web is a hotbed of activity where children 's literature is concerned. (Selling Books Online, netconnect, Fall 2001). Authors, illustrators, and publishers of children's books have active and frequently updated sites. Children's literature organizations have online information about the history and development of children's books. Libraries have posted innumerable online booklists for parents, teachers, children, and teens. These resources can be used to encourage young people to read books.
At MPL, a growing number of such online resources for youth are available. Graded booklists, first through eighth grades, are online and will be continually updated in 2002 under the direction of Ms. Brown, with input from all Youth Services Librarians. The lists are a direct link to recommended readings and to library holdings. Genre teen lists created by Ms. Hartman, as well as other lists, are available for teen readers. MPL's children's literature links are one focus of Ms. Linden's work as the MPL Children's LIST Internet Resource Specialist. Youth Services Technology point person Tonya De Priest designed the Summer Reading Program portion of the Web For Kids to encourage youth to submit book reviews and read, as well as to engage in summer theme-related activities online.
In MPL's online Subject Guide to Online Databases, there is now a Children's category for databases geared towards children and students, including the InfoTrac Student, Junior and Kids editions, Proquest Junior, and Primary Search's Searchasaurus. Children's Department staff attended a database training workshop on resources of interest to students conducted by Jennifer Nelson, MPL's Electronic Resources Specialist, covering Science Experiments Online and American National Biography, among others.
A new children's literature print reference source, The Continuum Encyclopedia of Children's Literature, became an opportunity for an analysis of print reference sources in comparison with online information. Lisa Stuart, Children's Department substitute librarian, evaluated print and online information about children's authors and illustrators, 23 work substantiated by Ms. Nelson. The findings documented that both sources were needed, as print materials provided more overall depth and breadth of information about authors and illustrators.
CD-ROM alternative to the Internet Five Ze-rvers were ordered for community libraries in 2001, to be installed in 2002. These will replace CD changers/cartridges on PCs to house CD-ROMs to allow for a full menu of interactive CD-ROM options for children's use in the library. The CD-ROMs, whether educational or recreational, will offer age-appropriate computer access as an alternative to the Internet. The Zervers were tested for effectiveness in the Children's Department. Ms. Van Why purchased age-appropriate software for Community Libraries based on Ms. Brown's and Ms. Linden's recommendations.
Harry Potter The film adaptation of J. K. Rowling's Harry Potter and the Sorcerer's Stone took in a record-breaking $90.3 million during its opening weekend (Publishers Weekly 12/3/01). Patron requests for the series were spurred on by the movie hype, although the demand seemed sated by year's end. The books have been translated into over 45 languages, with over 100 million copies in all languages sold throughout the world. Children's Department staff Ms. Brown and Ms. Linden conducted a popular Harry Potter party for school-aged children for the film's opening.
Rowling's fifth novel, Harry Potter and the Order of the Phoenix, and a second feature film are slated for 2002. The fifth novel had 266 holds/patron reserves as of January 14, 2002, as many readers anticipated the new offering.
Children 's Book Week Success Kate DiCamillo, author of Because of Winn-Dixie, 2000 Newbery Honor Award winner, and Tiger Rising, 2002 National Book Award nominee for Young People's Literature, wowed a crowd at East Lake Community Library on November 19 with readings and stories. Her Children's Book Week appearance was a part of The Writer Next Door series, cosponsored by the Friends of MPL and the Office for University Women.
Daniel Laurence, author of Captain and Matey Set Sail, read his new book to enthusiastic fans at three libraries: Sumner, Franklin, and Nokomis. This was Mr. Laurence's first book, although he has been reading to children for years as a MPS teacher.
Awards & Displays Children's and teen award-winning books were added to the Historical Collection, including the winners of the Newbery and Caldecott Medals, the Michael L. Printz, Coretta Scott King, Pura Belpre, and Mildred L. Batchelder Awards, as well as the Minnesota Book Awards. A workshop on events planning for community program partners became an opportunity for Ms. Linden to promote what libraries could do to bring Minnesota authors, illustrators and books to more prominence. This was part of her work on the Advisory Committee of Minnesota Humanities Commission's Minnesota Book Awards. 24 Cinderella tales from many cultures and decades were drawn from our Folklore Collection for display at the State Theatre for the Broadway touring production of Cinderella in February. The display, entitled Cinderella: A Girl for All People ... and for All Time, highlighted the timeless nature of the beloved story from diverse lands and traditions, including titles from Korean, African, Persian, Caribbean, Appalachian, and Ojibway folklore, among others. A selection from the Library's extensive doll collection was also included in the display.
Top children's book illustrators created stunning masks for a Hennepin County Medical Center's children's health benefit in October. Ms. Linden and Ms. Bush worked with the Minneapolis Medical Research Foundation planning team to identify and recruit illustrators. MPL books by the participating children's book illustrators were on display at the Hennepin County Government Center and in MPL's arcade display cases, along with the masks. Artists included Debra Frasier, Brian Selznick, Janice Lee Porter, Mary GrandPre, Tomie De Paola and Hector Viveros Lee.
Staff Youth Services staff was resilient in 2001 as many changes occurred. The one constant was that Youth Services staff made a difference in the work of the Central Children's Department and Youth Services system-wide. They were inspired, dedicated, and ever willing to do what needed to be done.
Gloria Stelling became Youth Services Page I in February. Elaine Hettich moved from Page I at Walker to Library Aide II, Youth Services in March. Hilary Murphy transferred from Library Links! Coordinator to Youth Services Librarian at Franklin, in March. Chris Till's role as Bilingual Team Leader was strengthened to fill Ms. Murphy's vacancy. Sara Waters left for Family Medical Leave in March. Maureen Hartman became MPL's Teen Specialist in May, with teen consultant Patrick Jones filling the role on an interim basis, February through April. Cathy Hoffinan accepted a promotional position outside MPL and resigned as Homework Helper Coordinator in July. Emily Watts, temporarily assigned as Homework Helper Coordinator in August, was permanently assigned to this post in October. Susan Carr Brown ended her detail as the Walker Community Library District Librarian and returned as Youth Services Assistant Department Head in September. Mary Linden ended her detail as Assistant Department Head and resumed her Youth Services Librarian duties in September. Margaret Hall became Youth Services Summer Reading Program Coordinator in December. Roberta Brooks and Julie Sedlak were Infoline Aides assigned to Youth Services for special projects. Clerk Typist II Ruthi a Jones and Aide II Paul McHugh continued in their staff roles.
The District Youth Services Librarians (DYSL) at the four largest Community Libraries, were upgraded to Librarian Ills in October. The upgrade was the result of the Agnes Gay study in which current roles and responsibilities were evaluated. The DYSLs have considerable district library responsibilities in addition to their system-wide leadership roles as part of the Youth Services Leadership Team. Also in the Community Libraries,
25 Gloria Olson became the Youth Services Librarian at Roosevelt in March, Jean Winstead at Northeast in April, and Laurie Simenson at Southeast in November.
Conclusion Upon reflection of 2001, several thoughts come together: Libraries Have a Lot to Offer Our Kids was the title of a Family Times April/May 2001 article in which Mary Linden cogently expressed why voters in overwhelming numbers voted yes to the MPL referendum this past November. As a service organization, the library reaches out with its rich and diverse programs. We believe that it takes a village to raise a child and we are part of that village.
MPL Director Mary Lawson, in her end-of-the-year message to the library staff (Official Bulletin, January 2, 2002), stated: The library's educational and outreach services and programs are clearly making a positive difference in Minneapolis .. .It is programs such as these that keep the library relevant to our changing, diverse population--both meeting people at their level of need, while at the same time, creating future library users.
Children's book author, Patricia McKissack, called the library a doorway to freedom in her 2001 book, Goin' Someplace Special. Drawn from her own 1950s childhood experiences, the author credits the library with opening its doors when others were closed during an era of segregation. As she said, there may have been little that ... represented her in the collection ( during that time), but the doors were open.
Thanks to the work of Youth Services Librarians in Central and Community Libraries, the doors are open--and the collections, programs and services reflect the changing face of our community. We are responding to current needs, creating future library users, and making a difference in our city.
Respectfully Submitted by, cf~·. L _;;)~ .rJl-f)vv-#jt: Ginger Bush Youth Services Division Manager
26 Children's Department Annual Report 2001
2001 will be a year not soon forgotten. The catastrophic events of September 11 had an indelible impact on the Children's Department. Ongoing staff vacancies and staff leaves created numerous staff shortages. Exciting plans and developments for both the Interim and new Central Libraries began in earnest. The year ended with the announcement of the departure of Library Director Mary Lawson, and the election of several new Library Board and City Council members and a new Mayor.
Departmental staffing went through numerous changes throughout the year. The year began with staff vacancies for the positions of Shelver and Aide II. Assistant Department Head Susan Carr Brown was on detail from January to August as the Walker District Librarian. Aide II Elaine Hettich took an extended leave for several months over the summer. And the Department said farewell to Summer Reading Coordinator Sara Waters and Homework Helper Coordinator and Teen Specialist Cathy Hoffinan.
Remaining staff and substitutes performed admirably during this period of instability. Mary Linden combined the positions of Assistant Department Head and Programming/School Liaison Librarian until Susan's return. Mary, Clerk Typist Ruthia Jones and Division Head Ginger Bush worked extra evenings and split shifts to help cover gaps in reference desk coverage. Substitutes Joanne Bondy and Arwen Marshall provided storyhours and school visit presentations. Other substitutes providing invaluable assistance included David Benidt, Charlotte Crabtree, Paula DeGrand, Patty Hunter, Sophia Kiheri, Ellen Myre, Andrea Pearson, and Maggie Sloss. Mary and Susan also trained an additional 9 new substitutes to work in the department.
Staff achievements were not deterred by these ongoing staff vacancies. Mary continued her work on the Advisory Committee for the Minnesota Book Awards. In addition, she and Ginger co-presented a program on books for young children for the Family Literacy Conference. Mary also served on the Internet Web team for the Library. Susan continued her work as chair of the Staff Internet Training Committee and a member of the Interim Planning Team. Ruthia provided ongoing stability for Summer Reading Coordination and provided the clerical support needed for an outstanding report summarizing the last ten years of this program. Aide II Paul McHugh continued his work on the Minnesota authors database, working this year with Info Line Aide Roberta Brooks. Julie Sedlak, also from InfoLine, made good progress on entering data in the collective biographies database.
New staff selected this year brought new vitality and excitement to the Department. Lisa Stuart, library school student at the College of Saint Catherine, filled in as the Summer Reading Intern for Sara Waters. Lisa also staffed the reference desk and provided programming for preschoolers and school-aged children. Gloria Stelling was selected as the departmental shelver, and the department noticed her diligent work immediately, as 27 all those extra trucks managed to get shelved in short order! Maureen Hartman was selected as the new Teen Specialist and Emily Watts transferred from Walker Library to become the Homework Helper Coordinator. The Department relies on these positions for coverage of the reference desk, and we immediately appreciated their reference expertise.
This year we had numerous requests from the public asking to volunteer. As a result, we enjoyed the benefits of a 'computer buddy', 15-year-old Brian Ashanti, who worked each Saturday beginning in September assisting patrons with computer programs and the Internet. Emily Burt, a graduate student exploring the career of librarianship, assisted Mary with programming and Ginger with ongoing collection projects. On December 17, Margaret Hall began her first day as the new Summer Reading Coordinator. This is another position which provides a significant amount of desk coverage, and so we looked forward to her arrival. As both Emily and Susan had returned in September, December 17 marked the first day in over a year-and-a-half that the department was at full complement. All staff need to be commended for their hard work, dedication, flexibility, and good humor during such a long period of staff vacancies. We are incredibly lucky to have had such dedicated staff.
Many collection projects occurred this year. As noted earlier, Paul, Roberta, and Julie worked on various database entry projects. Their work resulted in the production of more efficient and accurate files, as staff noticed, for example, books referenced that were no longer in the collection, or incorrect references. Replacement ordering and the selection of paperbacks and nonprint media continued throughout the year. Many new circulating CD-ROM programs were selected and remained extremely popular. Gloria worked on several collection projects this year, including a reviewal and reorganization of the world language and 'tiny' picture book collections. We began a collection simplification plan in November in preparation for the upcoming move to the Interim location. This plan consolidated many of the mini-collections and displays in the department, reducing the number of places items could be found. The toddler location code was removed as part of this plan, but a 'Baby and Tot Spot' continued with uncataloged infant and toddler board books.
One especially interesting addition to the collection was the donation of the Japanese language title Hiroshima No Pika. This title was a gift given by a delegate for the Minneapolis-Hiroshima Friendship Cities, Inc. This organization has sent over 800 books to 148 cities in 3 7 countries to promote peace.
Reference work this year was impacted by the events of September 11. The staff working at the reference desk that day, intern Lisa Stuart and substitute Andrea Pearson, immediately responded to this tragedy by compiling books about peace, nonviolent conflict resolution, dealing with feelings of fear and other pertinent topics. We alerted all youth services staff about the titles we had pulled for this timely display. Ginger then suggested that we get the list on the home page of MPL's Web site. The next day, thanks to the efforts ofRuthia and Charles Gimon from SOS, the list appeared with introductory comments on our home page. Patrons and staff appreciated this quick response. Displays
28 about Afghanistan, Islam, and the World Trade Center towers were put together soon thereafter, and were also popular.
Email reference continued to grow in demand. We found that the 'export' function of the catalog was especially useful for these requests, as patrons often wanted lists of books about specific topics such as adoption and community involvement with children. Emailing the titles directly from our catalog to patrons was an efficient way to answer these types of questions. We also noticed that the use of the Internet to answer questions continued to rise. The Web databases on the MPL home page were especially useful, most noticeably the biography resources, Books in Print, and science fair projects databases.
The Harry Potter phenomenon continued, despite that fact that no new books in the series were published this year. Undoubtedly the premiere of the movie, Harry Potter and the Sorcerer's Stone, brought new fans into the library to check out these titles. The number of adults wanting the books for their own perusal was also noticeably greater as a result of the film. We created a 'Harry Potter shrine' of sorts, featuring a display of all items relating to Harry Potter and author J. K. Rowling, in addition to a collection of 'If you like Harry Potter, try these' titles.
Reference requests for books were constant this year, although demand for the CD-ROM computers remained the most popular items for children. CybraryN, the Internet sign up software that was installed this year, was fairly successful, although it appeared that Internet use was down a bit, perhaps due to the fact that children needed a library card to sign on. We noticed that several children had figured out how to override the system by using more than one library card per session, but that seemed to subside by year's end, due in part to staff intervention.
Some of the more interesting and rewarding reference requests this year were our ability to find 'fugitive fiction' requests for patrons. These requests typically are from patrons who fondly remember a book from their childhood and want to read it again, or who want to share it with their own children. One patron was literally in tears when we informed her that we had found the title she had been looking for. We also received glowing praise from another patron, who has been bringing in a learning-disabled high school student into the library on a regular basis for three years. Each time she visited our department she would ask staff for reading recommendations. She stated that she was very grateful to our department, and that our services were an integral part of her success in bringing this boy from low literacy skills to graduating from high school in the three years she worked with him. Other interesting questions included a request for perusal of periodicals in our collection from the 1930's and 1940's, as the patron was doing research on the depictions of baseball heroes during that era, and a request for books or songs that write out the sounds of orchestral instruments.
Plans for the Interim and new Central Libraries really took shape this year. A highlight was the youth services presentation at the charrette scheduled by the Cesar Pelli group in November. Led by Ginger, the group put on a dynamic presentation for the architects and 29 designers about what we would and would not like to see in the children's and teen area. It was a great way to start the planning process, and we look forward to many more discussions. Design kickoff meetings for the public were also held in November, and teens and children both participated in the discussions with the architectural team.
The new library cannot come soon enough, if building problems which occurred this year are any indication. The pneumatic tube system was inaccessible for several days, resulting in communication problems with the stacks area. Numerous escalator and elevator malfunctions created logistical problems for day care and classroom groups as they tried to negotiate traveling down the steps, no easy task for 20 preschoolers holding onto a rope and trying to say together. We also had to transport groups and adults with strollers down the staff freight elevator. Susan participated in plans for the Interim Library as a member of the Interim Planning Committee. Touring the facility was a highlight for her, and we all look forward to moving into the skyway level space of Marquette Plaza, complete with views of the birch-tree grove. Ginger provided a thorough timeline of tasks needing completion before the move in August 2002, and work began in earnest this year to start weeding collections and regalia in preparation.
Despite the added activities of these projects and the numerous staff vacancies, programming and outreach activities continued to be an integral part of departmental output. A grand total of 349 presentations by departmental staff reached 8,418 area youth. One noticeable trend this year was an increase in collaborative projects with area theaters. These efforts resulted in an appearance by the Children's Theatre's Grinch, a special display of the department's varied Cinderella books in the lobby of the State Theatre for the touring production of Cinderella, and a celebrity read-a-thon of Disney titles in the department to highlight the production of Disney's Beauty and the Beast on Ice.
Mary, with the assistance of substitutes Joanne Bondy and Lisa Stuart provided 64 preschool storytimes, to 1,466 children. This also included Hmong and Spanish bilingual storytimes presented with the cooperation of Library Links! staff. 206 ongoing school visits from downtown-area Minneapolis Public Schools reached 4,159 children. Mary, Arwen, Lisa, and Susan were responsible for these presentations, with Mary doing the bulk of the work. We also had regular visits from other schools and childcare programs in the metro area, asking for stories and/or information about library services. These 25 visits reached 798 children. Special programs included summer and winter solstice stories for the Friends of the Library celebrations in the Arcade of the library, a successful Black History Month storytelling event with Daniel Daniels, and a Harry Potter party for school-age children in celebration of the movie's premiere. These events attracted 237 children.
Attendance at summer reading program events this year was very successful, reaching capacity audiences for all presentations. The program, this year under the able leadership of Lisa, asked children to set personal goals for reading completion. This approach appeared to be more problematic for groups, as fewer groups ended the program and picked up prizes. However, summer school groups and childcare programs visited the 30 department each week to attend programs and pick up books. The Department scheduled 14 special summer reading events this year, and had 904 children in attendance. Read team volunteers were once again valuable assets to the department during the summer's programmmg.
Outreach efforts included v1s1ts to area schools, a presentation by Mary on career research for the Girl's Expo and Career Fair at Martin Luther King Park, Ginger and Mary's program on books for young readers at the Family Literacy Conference, work on the biannual Raising Reader supplements to the Mpls./St. Paul Magazine, and Mary's ongoing work with the Minnesota Book Awards.
The year ended with a full complement of staff, and with a laudable list of achievements. Kudos to Children's Department, for having provided excellent services to area youth throughout the year.
Respectfully Submitted,
Susan Carr Brown Assistant Department Head Youth Services Division
31 Library Links! Annual Report 2001
Library Links! is a multilingual outreach program of the Minneapolis Public Library funded by a grant from the Carnegie Corporation. Started in late 1999, the program more than doubled its original goal of reaching 6,000 elementary/secondary school students and their families. Building on the success of 1999-2000, the program achieved even greater results in 2001. The Library Links! Bilingual Outreach Team connected with new immigrants through a variety of venues, reaching a total of 26,249 people.
Schools Library Links! staff continued its working relationship with Minneapolis schools, visiting classrooms, attending PT A meetings and participating in fairs and festivals. At these events, Library Links! staff promoted the library message, presented bilingual storytimes and helped parents and children fill out library card applications. In 2001, the Library Links! staff conducted 8 presentations to 123 students in libraries and 89 talks in schools to 4,686 students and families. Included in this total are the 23 schools that the liaisons visited with Youth Services librarians as they promoted the Summer Reading Program in two or three languages! This was an unforgettable experience for our team. As Nydia De Alba summed it, "It was a good cultural experience for all of the children and fun to see them hearing another language. And I am glad I got to know the librarians better." Also included in the total are two new Minneapolis Public School high schools for recent immigrant students. MPL became aware of these through the constant, persistent outreach efforts of Nydia De Alba and Leo Montes. The Library Links! staff followed through with visits to CTC (Center for Training and Career) and ICALL, (International Center for Accelerated Language Leaming) High School (located at Lehmann Center). At ICALL, Chris Till, Nydia De Alba, and Warsame Shirwa did a FIVE-language library presentation to two groups of six classes of very enthusiastic students. They loved hearing about the library--in English, Spanish, Somali, Swahili and Amharic!!
Community Events Library Links! staff made a point of being visible at a large number of community events--El Dia de Los Ninos, Cinco de Mayo, Stand for Children, Southeast Asian Council Festival, Somali Independence Day, Todos Los Santos Family Fair, Latino Family Resources Fair, Centro Market Day, World of Whittier Family Fair, Hmong New Year Festival and Lyndale Neighborhood Multicultural Night. At these activities the liaisons displayed library materials of interest to new immigrants, including ESL books and tapes, and videos and periodicals in their language or from their countries. After these events, the liaisons were contacted by many who wanted to know more about the library or who needed individual help. In 2001, the bilingual team reached 2,480 people at 27 events.
32 Centers of Worship Outreach through churches was an effective way of connecting with new immigrants. Leo Montes received permission from the archdiocese of Minneapolis to visit congregations having concentrations of Hispanic members. The faith communities involved were very enthusiastic about the library presence, even allowing Leo to speak for a few minutes from the pulpit. These events were overwhelmingly successful, reaching 3,840 people in 2001.
ESL Classes ESL (English as a Second Language) classes became another forum for outreach in 2001. Leo Montes, Nydia De Alba, Mohamed Hassan and Warsame Shirwa made library presentations to adult Latino, Somali and Hmong students at the Center for Training and Career (CTC), Holy Rosary school, Sabathani Community Center, Northside Leaming Center, and GLUE (a Guatemalan association). The students were very receptive to hearing about the different library services and went to the library afterwards to learn more. Every student received a library card application after which the ESL teachers used the applications as a lesson, having the students fill out the forms in class and practice library words. A total of 365 ESL students were reached during 17 presentations.
In the Library Bilingual storytimes are a longstanding method for promoting cross-cultural understanding and enrichment and for reaching families of preschool children with the library message. Nydia De Alba and Adriana Lohmann offered Spanish/English storytimes at East Lake, Franklin, Hosmer, Northeast and Sumner libraries. Somali/English storytimes were given by Mohamed Hassan and Warsame Shirwa at Franklin, Sumner and the Bookmobile. Y oua Vang presented Hmong/English storytimes at North Regional for students in classes provided by the Southeast Asian Council. In 2001, the Library Links! team presented 95 bilingual storytimes to 1,792 children and families.
Library tours were a regular event for Library Links! and Leo Montes. At public schools, adult ESL classes, and community presentations, Mr. Montes invited his audiences to meet him at East Lake, Franklin, or Hosmer for an introduction to the library. He then gave them a tour and hands-on demonstration of how to use the catalog. Afterwards most of these new patrons felt comfortable in coming to the library on their own. At Hosmer, one evening Mr. Montes noted, "We can say that more than 60% of the people coming to use the library tonight were Latin Americans." In 2001, 80 tours were conducted for 1, 149 people.
Outreach Workers provided regularly scheduled bilingual assistance with library and Internet use at five Community Libraries. Somali Liaisons were stationed at Franklin Monday through Thursday and at Sumner on Mondays and Thursdays. Bilingual assistance for Hmong speakers was offered at North Regional on Tuesdays and Thursdays. Leo Montes worked at Franklin on Mondays, East Lake on Tuesdays, Sumner on Wednesdays and Hosmer on Thursdays and Saturdays. Nydia De Alba provided 33 bilingual assistance at East Lake on Saturdays and Sumner on Wednesdays during the summer months.
The newest offering for the Latino community was computer classes in Spanish, taught in the Technology Leaming Center at Hosmer Library and in the Phillips Computer Center at Franklin. Started by Nydia De Alba and continued by Leo Montes, these classes have been well attended, and "have turned out to be a great opportunity for reaching out and having direct contact with the community. The benefits go beyond the walls of the computer lab." The bilingual team provided library/computer/Internet instruction (either in classes or one-on-one) to 11,814 people in 609 sessions in 2001.
In addition to library tours, school visits, bilingual storytimes and computer classes bilingual liaisons Nydia De Alba and Leo Montes and storytime worker, Adriana Lohmann maintained a close connection with their community, attending fiestas, fairs, parades, PTA meetings, children's programs and grand openings. It is this community sense that has started the "self-perpetuation" trend that Library Links! is experiencing.
Somali Outreach Workers Mohamed Hassan and Warsame Shirwa joined forces with Homework Helper tutors and staff to help large numbers of East African students and parents. They also worked diligently to help library staff and patrons understand each other and avoid cross-cultural miscommunication. Both Mohamed and W arsame spoke to various Somali community groups about the library's excellent resources available to them and encouraged them to be "linked to the library as a family unit."
MPL's Hmong Outreach Workers Pheng Thao (January-March) and Youa Vang (March December) were instrumental in helping Southeast Asian children and teens at North Regional use the library in a productive way, guiding them in Internet searches, helping them find materials and assisting in the operations of the Homework Helper Program. They also enthusiastically involved the library in local activities and represented the library at Southeast Asian Council events.
Collection Development Collection development continued throughout 2001 with orders from numerous catalogs and buying trips to Hmong ABC, Hmong New Year Festival, Bookstore of the Americas, El Soni do Latino and Mena. World language labels were distributed to all branches and the Children's Department to make the world language books easy to spot and to accelerate the circulation turnaround time. Each agency now has a "World Language" section with appropriate signage. According to Leo Montes, Library Links! has promoted the acquisition of a large collection of books in Spanish that are interesting to the popular sector of the Latino community, "books that the Latino community feels that it owns."
34 Other Highlights of the Library Links! Year:
Cultural Awareness Workshops Cultural awareness workshops were presented by Leo Montes, W arsame Shirwa and Y oua Vang to help staff learn about, understand and better serve our new immigrant patrons. These workshops were designed to give background information with time for questions and answers. The sessions were interesting, helpful and much appreciated by library staff. Agencies that took advantage of this wonderful opportunity to learn about our immigrant communities were East Lake, Franklin, Hosmer, North Regional, Northeast, Pierre Bottineau, Roosevelt, Sumner, Walker Washburn, and the Bookmobile.
Early Literacy Grant Collaboration Youth Services/Library Links! began a partnership with the Family Opportunities and Literacy Collaborative Even Start Early Literacy Grant. FOLC is a collaboration of individual organizations working together in the Cedar Riverside neighborhood to create opportunities with immigrant and refugee families with young children, to advance family literacy, to increase economic self-sufficiency for adults and to prepare children for success in school. Library Links! participated by providing bilingual Somali/English storytimes and by offering library visits and tours for the families at the new Cedar Riverside Family School, a subdivision of FOLC. An example of this partnership: Mohamed Hassan and Chris Till presented a bilingual Somali/English storytime at the Children's Museum to a group of 36 mothers and children from the Cedar Riverside Family School. This event was a rewarding experience for Library Links! and for the families who participated.
Visit from Columbus Ohio Librarians Library Links! was pleased to host a delegation of four librarians from Columbus Ohio on September 18th. They had heard about our program and wanted to learn about how we provide services to the non-English speaking community. Columbus has a growing immigrant population and the librarians were sent by the Columbus Metropolitan Library to see what we are doing and learn about our outreach, how we make community connections, collection development and provision of ESL classes. They visited Franklin, including Franklin Leaming Center, Sumner, North Side Learning Center, Hosmer and Hosmer Technology Center. They were also given a packet of Library Links! materials. The Columbus librarians were so impressed with our services to new Americans that they invited us to participate in their Ohio Library Association Diversity 2002 Conference in September 2002!
Minnesota Family Literacy Conference Ginger Bush, Chris Till, Nydia de Alba, Mohamed Hassan and Warsame Shirwa were presenters at the Minnesota Family Literacy Conference, "Family Literacy: The World Language of Leaming." Their topic was "Creating an Interest in Books for Non-English Speaking Groups." They presented techniques, and strategies for developing language and literacy through stories, books, rhymes, songs and interactive activities.
35 Trends in 2001 As the year went on, there were more computer classes and fewer library tours.
Library Links! began to experience "self-perpetuation" as many Latino, Somali and Hmong patrons visited the library through one of our contacts or came on their own having been referred from another agency. The message is out that there are bilingual library workers!
Several library staff members have begun taking language classes and/or learning key phrases to help with their interaction with immigrant patrons and to offer a comfortable, welcoming environment!
In conclusion The outreach team looks forward to the year 2002 as Library Links! will be integrated into the Minneapolis Public Library system. Library Links! remains committed to continue its high standards of service to the immigrant communities.
Chris Till Bilingual Team Leader Library Links! Youth Services Division
36 Homework Helper Program Annual Report 2001
People use the Minneapolis Public Library for a wide range of services. Some come to use the computers, others to check out books, and others to do business research. For more and more youth in Minneapolis, one of the main reasons they use the library is to find the resources to complete their homework with the assistance of the Homework Helper program. Offered at 11 sites in the spring of 2001 and 9 sites in the fall of 2001, Homework Helper is one of the most popular programs at the library. Trained tutors provide homework assistance, strengthen the ties between the library and youth in Minneapolis, and support and model many developmental assets needed by children and teens as they grow into healthy adults.
Tutors come to the Homework Helper program with a wealth of backgrounds and life experiences. This year, the program had a staff of over 50 part time tutors ranging from college students to retirees. The staff represents diverse cultural and ethnic backgrounds and speaks over 15 languages, including: Spanish, Portuguese, Italian, Somali, Urdu, Vietnamese, and French. Many of the tutors have traveled and studied abroad, and many are or have been award-winning students in their academic fields. Every tutor hired this year has at least six months of tutoring experience, and many have much more than that. The library is committed to supporting the tutors' work with ongoing training, and offerings this year have included: "Minneapolis Math" hosted by the public school math staff, "Hot Teen Titles" by the library's teen specialist, and cultural awareness workshops hosted by the Library Links staff. These and other trainings help ensure that the tutors are well informed in current trends, confident in their skills, and knowledgeable about the library.
The changing face of the community is reflected in the students that are using the library today. New immigrants and English Language Learners make up over half of the students that are served at some Homework Helper sites. Many of these students come to the library for homework assistance because their families are not able to provide assistance to them at home. Many students are coming to the library for a safe and welcoming place to study after school. One thing seems to be a common thread for all of the students: they come because they know that there will be a tutor at the library to help them find the resources that they need to assist them with their homework.
The Homework Helper program focuses on providing services to K-12 students that come to the Minneapolis Public Library. This past year, the program assisted students over 9,500 times at the community libraries in the system, including the Central Library in the heart of downtown Minneapolis. 58% of the students served are in high school (grades 9-12), 22% are in middle school (grades 6-8) and 20% are in primary school (grades 1-5). Some sites see almost all high school students, including Roosevelt, Northeast, and Central, while other sites are known for their wide age range of students, including Hosmer, Sumner, and North Regional. Each tutoring site offers the students 37 the entire range of library resources to get started on their particular homework assignment for that day.
Intended to be a drop in homework assistance program, students come to the library with their particular homework assignment with them. On the average day, a tutor may help a student understand a basic math concept, assist in writing an essay, demonstrate how to use the online web catalog, recommend a book for a book report, give a quick lesson on how to get a library card, and help navigate the internet for a school project. One student reports, "I learned how to do my math and got an A." North Regional, 8th grade. A mother and her daughter offer, "We couldn't understand math. We came in to look for a math manual, and found a tutor. He figured the math out and then taught both daughter and mom." Webber Park ih grade. And another student says, "The tutor was great, very useful for homework resources, and very kind, patient at explaining [the] meaning." Sumner, I oth grade
One of the reasons that the tutors are "so great" is that they have the assets of the library at their fingertips. Tutors take every advantage of the materials in the library to assist their students, from the books to the computer to the special skills of the reference librarian. The tutors, while they do not replace the role of the librarian, fill an important place in the library. Each fall there are hundreds of students who come to Minneapolis libraries and ask for assistance with their homework. This special job of helping with homework fills a niche and frees up the librarians to assist all patrons.
The tutors promote reading and using the library for their students' academic and personal success. A tutor offered this account: "Helping kids with standardized tests seemed to be the most important issue of the year. Kathy took my advice of reading novels in her spare time to increase vocabulary skills beyond just preparation for the test. Now she and I will review the vocabulary words in her leisure reading. She is in junior high and reading works of George Orwell for her own benefit. I think this is a great accomplishment on her part because she is not a native speaker of English, and this was all initiated by her own effort." In these ways, the Homework Helper program has become an integral part of the library, and the library becomes an integral part of the students' lives.
In addition to assisting students with homework and connecting them with the library, tutors fill one other major role in the lives of the students. They serve as role models and mentors, positions that are key in the healthy development of youth. The Minneapolis based Search Institute has done research that shows that there are 40 "developmental assets" that all children need as they mature. The Homework Helper program meets over 20 of those assets. (See Appendix) There have been several examples of tutors and students working together this year that have provided the student with an "asset" that can be taken with them as they develop.
A group of students were worried that they were not doing well in a class and came to the Homework Helper at Northeast for advice and assistance (asset 22). She was able to find some books in the library that helped explain the difficult concept ( asset 14 ), and then 38 they talked about what they could do in class to gain a better understanding of the material. The students left empowered to approach the teacher with the plan they had worked out with the assistance of the tutor (asset 32). Students frequently make comments like this student from Sumner who reports that "I plan to continue to use the program because ever since I have been in the Homework Helper my GP A went from a 1.8 to a 2.4, brought social studies from a D to a B and math from a C to a B." This sense of increased personal power ( asset 3 7) over their academic future makes students more likely to attend school, and to be successful while they are there.
Students also turn to the tutors for advice on many topics. The Homework Helper tutors have addressed student concerns from getting into college, to peer interactions and school conflicts. The tutors are caring adults (asset 3) that stress decision making and planning (asset 32), high expectations (asset 16), and a positive learning environment for youth (asset 18). Recently tutors at Franklin Library served as "subjects" for a student's experiment on cardiac fitness. The student finished their homework, and also learned about cooperation, caring (asset 26), and cultural competence (asset 34).
The Homework Helper program succeeds in the library because of the collaboration between the tutors, the library, and the students. Without the strong support of the library, there would not be an environment that welcomed youth and learning, without the skills and dedication of the tutors there would not be enough staff to sufficiently meet the needs of the student patrons coming to the library, and without the students there would not be a future for the library.
Respectfully Submitted, t~ luoJh.:) Emily Watts Homework Helper Coordinator Youth Services Division
Funding for the Homework Helper program is provided in part by grants from the Carnegie Foundation and the Youth Coordinating BoardNouth-Minneapolis Afterschool Programs (YCBN-MAP) and funding through the Minneapolis Public Library.
39 40 Developmental Assets Search Institute has identified the following building blocks of healthy development that help young people grow up healthy, caring, and responsible.
SUPPORT 1. Family Support-Family life provides high levels oflove and support. 2. Positive Family Communication-Young person and her or his parent(s) communicate positively, and young person is willing to seek advice and counsel from parents. 3. Other Adult Relationships-Young person receives support from three or more nonparent adults. 4. Caring Neighborhood-Young person experiences caring neighbors. 5. Caring School Climate-School provides a caring, encouraging environment. 6. Parent Involvement in Schooling-Parent(s) are actively involved in helping young person succeed in school.
EMPOWERMENT 7. Community Values Youth-Young person perceives that adults in the community value youth. 8. Youth as Resources-Young people are given useful roles in the community. 9. Service to Others-Young person serves in the community one hour or more per week. 10. Safety-Young person feels safe at home, school, and in the neighborhood.
BOUNDARIES & EXPECTATIONS 11. Family Boundaries-Family has clear rules and consequences and monitors the young person's whereabouts. 12. School Boundaries-School provides clear rules and consequences. 13. Neighborhood Boundaries-Neighbors take responsibility for monitoring young people's behavior. 14. Adult Role Models-Parent(s) and other adults model positive, responsible behavior. 15. Positive Peer Influence-Young person's best friends model responsible behavior. 16. High Expectations-Both parent(s) and teachers encourage the young person to do well.
CONSTRUCTIVE USE OF TIME 17. Creative Activities-Young person spends three or more hours per week in lessons or practice in music, theater, or other arts. 18. Youth Programs-Young person spends three or more hours per week in sports, clubs, or organizations at school and/or in the community. 19. Religious Community-Young person spends one or more hours per week in activities in a religious institution. 20. Time at Home-Young person is out with friends "with nothing special to do" two or fewer nights per week. COMMITMENT TO LEARNING 21. Achievement Motivation-Young person is motivated to do well in school. 22. School Engagement-Young person is actively engaged in learning. 23. Homework-Young person reports doing at least one hour of homework every school day. 24. Bonding to School-Young person cares about her or his school. 25. Reading for Pleasure-Young person reads for pleasure three or more hours per week.
POSITIVE VALUES 26. Caring-Young person places high value on helping other people. 27. Equality and Social Justice-Young person places high value on promoting equality and reducing hunger and poverty. 28. Integrity-Young person acts on convictions and stands up for her or his beliefs. 29. Honesty-Young person "tells the truth even when it is not easy." 30. Responsibility-Young person accepts and takes personal responsibility. 31. Restraint-Young person believes it is important not to be sexually active or to use alcohol or other drugs.
40 SOCIAL COMPETENCIES 32. Planning and Decision Making-Young person knows how to plan ahead and make choices. 33. Interpersonal Competence-Young person has empathy, sensitivity, and friendship skills. 34. Cultural Competence-Young person has knowledge of and comfort with people of different cultural/racial/ethnic backgrounds. 35. Resistance Skills-Young person can resist negative peer pressure and dangerous situations. 36. Peaceful Conflict Resolution-Young person seeks to resolve conflict nonviolently.
POSITIVE IDENTITY 37. Personal Power-Young person feels he or she has control over "things that happen to me." 38. Self-Esteem-Young person reports having a high self-esteem. 39. Sense of Purpose-Young person reports that "my life has a purpose." 40. Positive View of Personal Future-Young person is optimistic about her or his personal future
This page may be reproduced for educational, noncommercial uses only. Copyright© 1997 by Search Institute, 700 S. Third Street, Suite 210, Minneapolis, MN 55415; 800-888- 7828; www.search-institute.org.
41 Minneapolis Public Library Homework Helper Program 2001 Attendance
Winter/Spring Fall 2001 Totals for 2001 2001 1/8-6/8 9/17-12/21 22 weeks 14 weeks Open 15-20 hours Open 15-20 hours per week per week
Total visits 5,766 visits 3,833 visits 9,599 visits* CENTRAL 405 304 709 EASTLAKE 290 127 417 FRANKLIN 1145 772 1917 HOSMER 1154 515 1650 NOKOMIS 119 CUT 119 NORTH REGIONAL 647 653 1300 NORTHEAST 936 845 1781 ROOSEVELT 386 294 680 SUMNER 324 243 567 WASHBURN 201 CUT 201 WEBBER PARK 159 80 239
1998 attendance was 7,002 at ten sites (open 16 hours per week in Winter/Spring and 13 hours per week in Fall)
1999 attendance was 7,761 at ten sites (open 10 hours per week in Winter/Spring and 15 hours per week in Fall)
2000 attendance was 10,157 at eleven sites ( open 15-20 hours per week in Winter/Spring and 15-20 hours per week in Fall)
*This figure represents a decrease of 6% from 2000 attendance figures.
42 MPL Teen Services Annual Report 2001
2001 was an especially exciting time for teens at MPL, as we welcomed new staff, began new initiatives and improved existing programs, all for the purpose of improving the lives of Minneapolis teens. MPL served teenagers successfully every day-answering their reference questions, providing them with reader's advisory, assisting them with the computer, and helping them with their homework. In other ways, staff members worked with teens to publish a 'zine three times a year, and ran a successful volunteer program for them during the summer. Teen suggestions have continued to be listened and responded to and library collections and service have improved as a result. Due to the continuing efforts of the Teen Specialist and other staff, circulation of teen materials was up 35% system-wide.
The 2001 Summer Read Team Program had a successful year with 96 teens volunteering over 1,668 hours in thirteen Community Libraries and the Children's Department at the Central Library. Each Read Team volunteer worked an average of 15.7 hours over the entire summer, and once again the Nokomis Library's large Read Team contingent worked the majority of these hours-469.5, almost 30% of the total. Northeast Library's Team, however, had the highest number of hours per volunteer-an average of 24.7 hours per volunteer. With the Read Team program, the Library is providing a valuable service to teens and pre-teens that are too young to have paid summer jobs, but feel too old to participate in the summer reading program as readers. Other teens participated in addition to their paid summer jobs, to meet community service requirements or simply because they enjoy being a part of the library.
The successful talent show from last year's end-of-the-summer party was repeated this year, with the addition of make-your-own-sundaes and a Karaoke machine. The variety of talent greatly impressed the audience-a hip-hop Cinderella puppet show presented by Franklin Read Teamers, a piano recital, lip-syncing and guitar playing. Many teens also enjoyed singing along with the Karaoke machine after finishing their sundaes. Prizes for attendance and participation were gift certificates to local stores purchased from the Friends of MPL funds and free tickets to the Minnesota Twins, a donation by Twins organization.
The MPL 'zine: Dreams of Ours: A 'Zine by Teens for Teens is produced three times yearly: January, May, and September. Issue #8 will be published in January 2002. Submissions continue to be accepted throughout the year from Minneapolis Public School students and 'zine volunteers. Distribution of the 'zine was done to all MPL agencies, Middle and High School Media Centers in Minneapolis, and other youth serving agencies in the city. With the September issue, the 'zine has its online debut on MP L's Web for Teens web site. Future issues of the 'zine will be available online as well as in print.
43 The Teen Advisory Group, whose primary purpose is to create three issues of Dreams of Ours each year, is now in its third year. While several teens have remained loyal to the group for all three years, the summer and fall have seen the addition of 7 new members who have brought new ideas and interests to the group. Fourteen teens worked on the January 2002 issue throughout the fall, and are dedicated to idea of giving our city's teens a creative voice. In a year of transition, attendance at all meetings totaled 116. The Teen Advisory Group fills a special role in services to teens at MPL. An opportunity to socialize with their peers is an important function of the group, but more important is their excitement at being a part of a group that not only welcomes their opinions, but also actively solicits them. Whether it is suggestions for CDs to purchase, opinions about library service to teens, or input into the publishing of Dreams of Ours, the personal contact with each member of the group is crucial. Their positive experiences with the library and with a caring adult will last them throughout their lives.
The Teen Advisory Group and Read Team program combined involved 105 teens during 2001, and this involvement will not be short-term. With programs like Read Team and the Teen Advisory Group, we are cultivating lifelong relationships with the library and library staff. Youth that participate in these programs are often already library users they participate because they enjoy the library and the staff that work there. When volunteers have not been frequent users of the library prior to becoming volunteers, they become more connected with the library and the community after becoming involved with these programs.
Unlike one-time programming events, the Read Team and Teen Advisory Group programs empower youth year after year. Many Read Teamers are returning for their second or third year as a volunteer in their Community Library, and in many families, a new sibling because a volunteer each year. On the Teen Advisory Group, four members have been involved since the group's inception in 1999, and continue to bring new friends to each meeting, who in tum become involved in the group. Teens are excited to be part of the library, and pleased to be responsible for an aspect oflibrary service.
According to the Minneapolis-based Search Institute, a non-profit organization whose mission is to advance the well-being of adolescents and children by generating knowledge and promoting its application, the seven developmental needs of young adolescents are: 1) positive social interaction with adults and peers; 2) structure and clear limits; 3) physical activity; 4) creative expression; 5) competence and achievement; 6) meaningful participation in families, school, and communities; and 7) opportunities for self-definition.
Both of MPL's youth involvement programs, the Read Team, and the Teen Advisory Group, meet every one of the seven developmental needs of young adolescents. Volunteers and Advisory Group members have positive social interaction with adults (librarians and patrons) as well as their peers (other Read Team volunteers or TAG members). Under the supervision of the Youth Services Librarian and other staff, and based on the job description created by Youth Services, there is a structure and purpose to the job of a Read Team volunteer. While Dreams of Ours is a teen-driven publication, the 44 Teen Specialist provides structure and purpose to the work of the Advisory Group members. Physical activity is a part of the job of a Read Teamer-volunteers are not expected to sit behind the registration desk during their entire shift, but rather walk around the library, interacting with patrons and encouraging them to sign up for the Summer Reading Program. The production of an issue of Dreams of Ours includes many opportunities for physical activity-from typing submissions in the computer lab at Central, to finding appropriate clip art in the Art/Music/Video department, Teen Advisory Group members don't remain sitting for long!
Creative expression is one of the most important aspects of the Teen Advisory Group and production of the 'zine. Members select materials for inclusion, write their own pieces, and decide how each page will appear in the 'zine. Creativity is also a component of the Read Team program-in many agencies Read team volunteers helped with storytime crafts, making signs and displays, and participating in programs. Competence and achievement is represented by the Read Team volunteers receiving a certificate at the end of the summer, as well as the thanks of their Community Librarian and youth services staff. Teen Advisory Group members have the ultimate sense of satisfaction-a finished 'zine three times a year!
Both programs demonstrate meaningful participation in the community. One Read Team volunteer said in her evaluation, when asked what she liked most about the Read Team program, "knowing that you are doing something good for the community." While sponsored by the library, the 'zine is a product of the efforts of the entire city of Minneapolis. Copies are available in all libraries, as well as middle and high schools. Community organizations have been added to the mailing list, and the 'zine has become well known throughout the city. Opportunities for self-definition are shown because for most teens, being a Read Team or Teen Advisory Group volunteer is one of the first jobs they have ever had. They need to be able to explore new experiences, and what their role is. One of the greatest strengths of the Read Team and Teen Advisory Group programs is that the volunteers have specific jobs to do, but they are a part of the library work as a whole.
In addition to the Read Team and the Teen Advisory Group, MPL's main programs for teens, MPL also celebrated Teen Read Week during two weeks in October with the theme Read for the Fun of It! This year, the Read for the Fun of It theme was supported by reading-related giveaways (READ temporary tattoos and tattoo bracelets) and drawings in each agency for gift certificates to Barnes and Noble or Borders bookstores. Also debuting for Teen Read Weeks were the publication of five genre booklists, listing recommended fiction for teens in the areas of romance, mystery and suspense, fantasy and science fiction, humor, and horror. The Teen Specialist compiled these lists, and ensured Community Libraries had sufficient copies of the titles on the list. These bookmarks were designed not only to give teens suggestions of titles they might enjoy, but also to assist librarians in providing reader's advisory.
The Teen Specialist gave two successful booktalking sessions for Community Library teen contacts and Youth Services librarians, as well as staff from the Central Library. 45 These sessions were very well-received by staff, and while they concentrated on titles on the genre booklists, also provided an opportunity for staff to talk about their favorite teen fiction and learn about newer titles to recommend to their teen patrons. In addition, Homework Helper tutors attended a booktalking/reader' s advisory session to familiarize them with the variety of teen fiction.
During 2001, the Teen Specialist made additional efforts to support outreach to middle and high schools by Community Youth Services librarians, and made extensive in-person contacts of her own at Inter District Downtown School, Patrick Henry High School, and Anwatin Middle School. The Teen Specialist has met with the Media Specialist at Anwatin Middle School on multiple occasions to recommend teen fiction for the Anwatin book club, Cafe Mocha, and now visits or corresponds with her and her teens monthly about new teen fiction they might enjoy. The Teen Specialist has empowered Community Library Youth Services Librarians to increase outreach to the middle and high schools in their neighborhoods, and has accompanied several librarians to school visits and assisted with school visits by teens to Central as well as Community Libraries. In addition to personal contacts, formal contacts are made with Media Specialists and English Teachers at the Middle and High School level three times each year with the publication of each issue of the 'zine. In addition, this year the Teen Specialist spoke at the August in-service meeting of all MPS Media Specialists, promoting the 'zine and teen services, in addition to other MPL library services and programs. Many teachers and media specialists are regularly submitting their students' creative works for publication in the 'zine, and others are regularly contacting the Teen Specialist to speak to their students and teachers.
MPL's role in the joint Hennepin County Library/Minneapolis Public Library Great Transitions project continued in 2001 and has included a tour of both the Juvenile Detention Center and County Home School facilities. After touring the JDC and meeting with staff and teachers, the Teen Specialist purchased materials for the residents' use with a grant from the Friends ofMPL. Upon visiting the JDC, it was clear that the majority of materials were for older teens, while nearly 1/3 of the residents at JDC is under 15. Keeping this in mind, the Teen Specialist was able to concentrate on lower-level, higher interest materials, and ensured that materials were brought into the living units, where they would reach as many residents as possible. A booktalking visit to the JDC in December was an excellent connection with the residents, the teacher, and the rest of the staff.
Teen collections in Community Libraries are one of the most important ways the library serves teens. Collection work for Community Libraries' teen areas has continued on a daily basis, with the Teen Specialist devoting much of her time to finding, reviewing and selecting teen fiction and non-fiction for Community Library collections. Teens, as a special population group, need to have an area of the library specifically for them, with materials that will speak directly to their needs and interests. Continuing with the "Fresh Look" idea established in Fall, 2000, the Teen Specialist has continued purchasing teen non-fiction that is highly browsable, current, and appealing to teens, forwarding materials more appropriate for homework and reports to Carol Van Why or Ginger Bush, to be 46 considered for placement in adult or juvenile non-fiction collections. The Teen Specialist collaborates with Ms. Van Why and Ms. Bush on a regular basis to ensure that all materials are being placed in the most appropriate area of the library: juvenile, teen, or adult. The increased attention given to Community Library teen areas has resulted in dramatic circulation increases, most notably teen non-fiction, which increased 75% in 2001 due to the continuation of the "Fresh Look" concept. In addition, original edition teen paperbacks, including popular teen series are now being cataloged, making it easier for patrons to follow their favorite series and request titles from other Community Libraries. Circulation of teen paperback fiction has increased dramatically, by 146% since 2000.
The Teen Specialist communicates monthly to librarians in Community Libraries, letting them know about exciting new teen titles arriving in their libraries and what materials are popular in their agencies. Staff has enlisted the Teen Specialist's assistance in recommending books, providing lists, and assisting teen patrons with their reading selection. The Teen Specialist's visits to Community Libraries and regular communication with staff and patrons ensure that she is kept up-to-date on the changing needs of each agency and its teen patrons.
This summer, selectors participated in a coordinated order for new teen paperbacks that freshened up their collections for back-to-school using Baker and Taylor's on-line database Title Source. During 2001, the Teen Specialist developed a list of popular teen series, and made this list available to Community Librarians to consider for standing orders. Additional collection efforts have been placed on graphic novels appropriate for teens, especially manga, which are translated Japanese comics. These materials have proved to be extremely popular with teens in Community Libraries, and additional purchases will continue to be made throughout 2002 and beyond. Due to patron interest, the Teen Specialist has begun selecting audio books appropriate for teen patrons, and will begin offering them in eight agencies beginning in 2002.
As 2001 draws to a close, services to teens have never looked better for MPL. The interim location will have an area for teen fiction that is closer to the public service desk in the Children's Department, planning for a new Central Library has included teen opinion and feedback, as has Capital Library Programs for several Community Libraries. Teen collections in Community Libraries are appealing, colorful, and timely. Fiction combines newer exciting titles like The Sisterhood of the Traveling Pants with classic teen fiction like The Chocolate War. Teen non-fiction includes materials to help teens explore their spirituality, give their bedroom a fashion makeover, or read about what other teens are feeling, doing, and writing. Paperbacks are up-to-date and browsable, and magazines are more plentiful than ever.
47 Programs like the Read Team, Teen Read Week, the Teen Advisory Group, and the library's superior teen collections make a immeasurable difference in teens' lives, as does the excellent service MPL provides to teens on a daily basis.
Respectfully Submitted, Q~c~L/L Maureen L. Hartman, Teen Specialist
48 WOLFIN' DOWN BOOKS @ YOUR LIBRARY 2001 SUMMER READING PROGRAM SUMMARY REPORT
More than 62,000 books were read by (or read to) children during the 2001 "Wolfin' Down Books @ Your Library" Summer Reading Program (SRP). Total attendance at performances and storytimes drew in 12,368 children and adults to the library. Teens volunteered over 1,800 hours in support of summer reading. New SRP features included an online interactive SRP Web presence and end-of-the-summer parties to celebrate children who reached their reading goals.
May/June outreach targeted all enrolled Minneapolis first through third graders, with Youth Services Librarians visiting assigned public and private schools to promote the SRP. A promotional flyer was provided for all elementary-aged youth to take home, and librarians personally visited 1st_3rd grade classrooms to encourage summer reading and library visits. Many libraries reported that forty to fifty percent of the children who registered for the SRP were 1st_3rd grade students.
This year's Personal Best Approach won praise from families and staff alike as children were motivated to consider self-directed, rather than externally set, reading goals. Staff reported that "kids responded with 'Cool!' when they were told about setting their own goals . ... This was one of the main successes of the program. " Kids in one library read twice the amount as they did last year because they were able to determine their own goals. One Youth Services Librarian said, "It gave us another opportunity to communicate with each other and get to know one another better. " Of the 8,223 children of all ages, babies to teens, who registered for the SRP at the beginning of the summer, forty percent came back to the library at summer's end to claim their gifts and Certificates of Accomplishment for successfully reaching their reading goals. This was but one measure of the reading done by youth over the summer. Another could be seen in the increased juvenile circulation at MPL libraries throughout the summer months.
Nationally acclaimed, popular illustrator Lane Smith produced the MELSA artwork featured on library publicity and giveaways. MPL distributed book bags, reading records, bookmarks, reading activity booklets, zipper pulls, key chains, planetarium coupons, and other items throughout the summer to encourage reading and library visits. As one Youth Services Librarian reported, "all the MPL materials were colorful, appealing, and very attractive for children and adults-and having the materials available in multiple languages was very helpful, too. "
A full slate of programs, scheduled centrally, featured music, puppetry, storytelling, magic, and live animals for the 14 community libraries, the bookmobile, and the Central Children's Department. In addition, Youth Services Librarians planned and conducted storytimes at all agencies. The Friends of the Library Planetarium staff presented stargazing programs in each library. Programs encouraged library visits and reading all summer long-and drew capacity crowds at most libraries.
Five end-of-the-summer parties at four libraries congratulated children throughout the city who enrolled in the SRP and met their reading goal. The parties featured activities that related to children's reading, such as watching movies based on children's books, getting photos with two life-sized costumed characters from well-known children's books, and decorating portraits to hang in the "Summer Reading Hall of Fame" in libraries this fall. Every child received a free book of his/her choosing, a Minnesota Lynx WNBA poster, and a voucher for two free tickets to a Minnesota Twins game-prizes possible due to generous donations. The children left the parties 49 feeling that their reading accomplishments were really something special. The North Regional Youth Services Librarian reported that children arrived at the library the day after the party asking to sign up for next year's party!
The summer Read Team program successfully drew teen participation and service as 96 teens volunteered more than 1,668 hours in 14 agencies. Each Read Team volunteer worked an average of 15. 7 hours over the entire summer. Evaluations indicated that most teens enjoyed the volunteer program because they liked helping people, and kids in particular. The youth were excited to be part of the library and pleased to be responsible for an aspect of library service. Also active throughout the summer was the Teen Advisory Group. Sixteen teens participated in a total of ten meetings (143 volunteer hours) creating the Read Team t-shirts and producing the August 2001 issue of the teen 'zine Dreams of Ours. An August party celebrated and thanked the volunteers with a talent show, Karaoke machine, do-it-yourself sundaes, and prizes. The party was funded by the Friends of the Library.
MPL's "Web for Kids" was expanded with the addition of a focused Web presence for the Summer Reading Program. The SRP pages included printable activity sheets and coloring pages from our SRP reading activity booklet; a list of links that related to the SRP theme-wolves and food; online book reviews; and online access to printable booklists. The most popular items were the activity sheets and coloring pages-the kids loved them and enjoyed having the power to print them when they wanted. The ability for kids to submit online reviews for favorite books was a feature we plan to build on for 2002.
Statistical analysis of outcomes and staff survey responses noted several factors that affected SRP registration fluctuations: more competition for kids' time was first. One Youth Services Librarian called families "over-programmed." Commercial competition was another factor. Both Barnes & Noble and Borders bookstores ran their own versions of a SRP. Other observations concluded that group leaders felt overloaded and did not want to bother with keeping track of all the books kids checked out. A decrease in summer school attendance resulted in less outreach opportunities with teachers. Staff vacancies and changes affected several agencies. Nevertheless, program attendance remained high, as did teen involvement and overall use of the library by families and groups.
Sara Waters, SRP Coordinator through March 2001, put this year's program well on track before leaving for Family Medical Leave. Lisa Stuart, SRP intern, and Ruthia Jones, Youth Services Division Clerk Typist, were invaluable in working with Ginger Bush, Youth Services Division Manager, to implement the program, along with Youth Services Librarians and all staff and volunteers in each library. Maureen Hartman, Teen Specialist, coordinated the teen programming. Special mention goes to Tonya De Priest, District Youth Services Librarian at North Regional, who, with Charles Gimon, Web Coordinator, put together the SRP Web presence; Charlene Gabler, District Youth Services Librarian at East Lake, who helped focus Spring School Outreach to promote the program; and the Library Links! Bilingual Team, who translated publicity materials and promoted the program. Public Affairs Office staff, Kristi Gibson and Suzanne Thompson, were the creative forces behind the publicity materials.
Kids read this summer and visited the library-both indicators of success as they returned to school this fall. "Wolfin' Down Books @ Your Library" was a team effort that impacted Minneapolis children and teens in many positive ways.
Ginger Bush, Youth Services Division Manager 50 Statistics for SRP 2001
2000 2000 2001 2001 Total Groups/Youth Total Groups/Youth Registered Registered CHILDREN'S 826 24/480 588 16/374 EASTLAKE 869 9/134 745 8/195 FRANKLIN 505 12/158 487 15/232 HOSMER 548 11/347 286 9/158 LINDEN HILLS (CLOSED)*2001 412 1/15 90 1/13 NOKOMIS 1051 5/475 810 10/430 NORTH REGIONAL 595 8/225 594 11/235 BOOKMOBILE 343 7/178 398 6/236 NORTHEAST 303 1/35 360 6/92 PIERRE BOTTINEAU 230 1/16 236 6/81 ROOSEVELT 490 13/250 252 5/35 SOUTHEAST 248 10/158 98 3/49 SUMNER 1970 22/1212 2082 26/1982 WALKER 287 5/95 126 0/0 WASHBURN 1089 2/57 887 3/75 WEBBER PARK 337 1/20 184 0/0 TOTAL 10,811 132/3,855 8,223 125/4,187 *Linden Hills closed for remodeling but had several BKMBL stops
2000 & 2001 COMPARISON OF THE TOTAL NUMBER OF GROUPS REGISTERED AND THE NUMBER OF YOUTH WITHIN THOSE GROUPS
51 CHILDREN'S 588 192 2454 EAST LAKE 745 252 4000 FRANKLIN 487 257 1988 HOSMER 286 93 1309 LINDEN HILLS 90 40 600 NOKOMIS 810 385 4759 NORTH REGIONAL* 594 189 4589 BOOKMOBILE 398 317 12,000 NORTHEAST 360 114 1220 PIERRE BOTTINEAU 236 129 8525 ROOSEVELT 252 114 2600 SOUTHEAST 98 35 923 SUMNER* 2082 1422 8,532 WALKER 126 36 1572 WASHBURN 887 212 6360 WEBBER PARK 184 20 575 TOTAL 8,223 3,807 62,106 *VISTA numbers included in Library totals (315)
52 SRP Programs 2001
STORYTIME PLANETARIUM LIVE TOTAL ATTENDANCE PERFORMANCE PROGRAMS ATTENDANCE Children's* 508 78 672 1258 East Lake* 161 10 340 511
Franklin 242 27 403 672 Hosmer 254 15 600 869 Linden Hills 0 NA 188 188 Nokomis 125 49 368 542 North Regional* 283 22 402 707 Bookmobile 1062 75 138 1275 Northeast* 100 23 400 523 Pierre Bottineau 218 23 162 403 Roosevelt 448 23 437 908 Southeast 252 83 296 631 Sumner 1636 8 331 1975 Walker 359 25 304 688 Washburn 195 65 686 946 Webber Park 48 45 179 272 Total 5,891 571 5,906 12,368
*Total includes attendance for end of Summer Reading Party
53 Youth Services Division Staff Complement 2001
Virginia Bush Librarian V January 1 - December 31 Susan Brown Librarian III September 4 - December 31 Mary Linden Librarian II September 4 - December 31 Interim Librarian III January 1 - September 1 Margaret Hall Librarian II December 17 - December 31
Maureen Hartman Librarian II May 7 - December 31
Catharine Hoffman Librarian II January 1 -July 14
Patrick Jones Librarian II January 29 - April 16 Young Adult Interim Sara Waters Librarian II January 1 - June 30
Emily Watts Librarian II August 13 - December 31
Lisa Stuart SRP Intern May 14 - September 31 Assistant Librarian Ruthia Jones Clerk Typist II January 1 - December 31
Paul McHugh Library Aide 11.5 January - December 31
Elaine Hettich Library Aide II March 12 - December 31
Gloria Stelling Page I February 26 - December 31
Grant Funded Staff Hilary Moon Murphy Librarian II January 1 - March 23
Chris Till Librarian 11.5 January 1 - December 31
Mohamed Abdi Hassan Bilingual Outreach Liaison.5 January 1 - December 31
Nydia De Alba de Johnson Bilingual Outreach Liaison .5 January 1 - December 31
Leo Montes Bilingual Outreach Liaison .5 January 1 - December 31
Warsame Shirwa Bilingual Outreach Liaison .5 January 1 -December 31
Pheng Thao Bilingual Outreach Liaison .5 January 1 -March 21
54 Youa Vang Bilingual Outreach Liaison .5 March 28 - December 31
Adrianna Ward Bilingual Outreach Liaison .5 January 1 - December 31
Homework Helper Tutors
Adam Abdi HH Tutor SUB December
Feleg Abraham HH Tutor RO September - December
Jamel Adam HH Tutor SUB December
Christina Ashford HH Tutor EL/HO October - December
Kris Balck HH Tutor FR September - December
Karen Chae HH Tutor HO January - December
Molly Constance-Devich HH Tutor CE January - December
Senit Debesai HH Tutor FR September - December
Paul Eaves HH Tutor SU September - December
Lindy Edam HHTutorWP September - December
Willie Glenn HH Tutor HO January - December
Monica Grice HH TutorNR January - December
Miaki Habuka HH Tutor NE/NR November - December
Colleen Harrington HH Tutor SUB November - December
Lori Hoebelheinrich HH Tutor RO January - December
Fritz Hoehn HH Tutor NE/FR January - December
Mary Hoelscher HHTutorNR October - December
Bryan Jackson HH Tutor NE/RO January - December
Sara Jerpseth HH Tutor HO/FR September - December
Krisann Johnson HH TutorNR September - December
Jennifer Kayongo HH Tutor SUB November - December
Jackie Lippemann HH Tutor WP November - December
55 Jon Luknic HH Tutor NE September - November
Jason Lundheim HH Tutor NE January - December
Sarah Miller HH Tutor HO September - December
Jei Olson HH Tutor NE September - December
Luis Periera HH Tutor SU January - December
Joanne Pfau HH TutorNR October - December
CuongPham HH Tutor EL/WN January - December
Hiep Pham HH Tutor FR September - December
AnnaResele HH Tutor FR September - December
Charlesetta Rolack HHTutorNR January - June
Jeni Skar HH Tutor FR January- November
Jeff Trinh HH TutorNR October - December
Lakitta Woods HH Tutor CE/EL January - December
Children's Department Volunteers
Brian Ashanti Computer Buddy September 15 - December 31
Emily Burt Storytime/Collection Support November 28 - December 31
Read Team Volunteers
Antara Busse-Rein Read Team Volunteer June - August
Daryl Wes Bond Read Team Volunteer June - August
Elizabeth Birhanu Dubale Read Team Volunteer June - August
Emannuel Ojoyeyi Read Team Volunteer June-August
Chemi Polmer Read Team Volunteer June - August
Justin Rich Read Team Volunteer June - August
Chloe Ryan Read Team Volunteer June - August
56 Eric Sveum Read Team Volunteer June - August
Pelmo Takza Read Team Volunteer June - August
Ella Waltz Read Team Volunteer June-August
Yuan Zhao Read Team Volunteer June - August
Teen Advisory Group (TAG)
Eva Abderholden Keller 'Zine Editor January - December
Ona Abderholden Keller 'Zine Editor January - December
Katherine Amstein 'Zine Editor January - December
Katie Echols Moore 'Zine Editor January - December
Josef Eldringhoff 'Zine Editor January - December
Nicole Feltault 'Zine Editor January - December
Sophia Ginis 'Zine Editor January - December
Princess Jackson 'Zine Editor January - December
Kathlyn Kremer 'Zine Editor January - December
Sadie Lundquist 'Zine Editor January - December
Elsa Oakley 'Zine Editor January - December
Jenna Papke 'Zine Editor January - December
Ben Peterson 'Zine Editor January - December
Chloe Ryan 'Zine Editor January - December
Rebecca Schouvieller 'Zine Editor January - December
Mouse Smestad 'Zine Editor January - December
Skye Stauffer 'Zine Editor January - December
Eric Sveum 'Zine Editor January - December
Linda Westby 'Zine Editor January - December
57 Youth Services Division Staff Activities 2001
Nydia De Alba Presentations Bethlehem Child Care Center Bethlehem Community Center Bush Foundation Cecil Newman Center Centro Siembra Cinco de Mayo Children's Home Society Columbus Ohio Librarians El Dia de Los Ninos Family Opportunities and Literacy Collaborative La Familia Latino Family Resources Fair Minnesota Family Literacy Conference Northside Leaming Center Phillips Neighborhood Carnival Todos los Santos Community Fair World of Whittier Neighborhood Fair Minneapolis Public Library Bilingual Storytimes One-on-One Library & Internet Assistance Minneapolis Public Schools Andersen ECFE Andersen Elementary School Andersen Open School Aurora School Bottineau Burroughs Center for Training & Career (CTC) Alternative High School Ericsson School Green Central School Holland School International Center for Accelerated Language Leaming High School Jefferson School Northeast NELC-ECFE Northrop School West Central School Whittier School
58 Susan Carr Brown Memberships American Library Association Minneapolis Public Library Interim Planning Subcommittee on Special Projects and Training Interim Planning Team Internet Training Committee PLUM
Conferences, Classes, Workshops College of Saint Catherine Best Books for Children Minneapolis Public Library Performance Appraisal Training Prevention of Sexual Harassment Workshop University of Minnesota Book Week Event-Notables Overview and Talk by Patricia Polacco
Ginger Bush Memberships American Library Association Association for Library Service to Children Public Libraries Cedar Riverside Family School/Even Start Early Literacy Project Advisory Board Department of Children, Families & Leaming Minnesota Family Literacy Conference Planning Committee The Five Owls Editorial Advisory Board Friends of the Library, MPL Hennepin County/Minneapolis School Readiness Collaborative Team LSUM MELSA Youth Services Team Minnesota Library Association Minneapolis Public Library Carnegie Gateway Project, Associate Project Director Collection Development Community Libraries Management Team Department Heads, Central Internet Use Guidelines Committee New Central Library User Group Sister City Committee Youth Services Leadership Team University of Minnesota Literacy Consortium
Conferences, Class, Workshops American Library Association Conference
59 Minneapolis Public Library Internet Use Guidelines Performance Appraisal Training Prevention of Sexual Harassment Workshop Patrick Jones, Best Practices for Young Adults Susan Epstein, Technology Trends
Presentations Creating an Interest in Books for Non-English Speaking Children, MN Family Literacy Conference Here We Grow-Books for Infants, Toddlers, and Preschoolers, MN Family Literacy Conference
Maureen Hartman Memberships American Library Association Young Adult Library Services Association Minnesota Library Association MLA Children and Young People's Section Minneapolis Public Library PLUM Youth Services Leadership Team Web Development Committee Staff Association
Conferences, Classes and Workshops MELSA Patrick Jones, Powering Up Young Adult Spaces and Collections Patrick Jones, Moments a/Truth: Successful Customer Service for Young Adults Walter Minkel, Kids, the Net, and All Those Nervous Adults
Presentations Minneapolis Public Library Read Team Training, Washburn and East Lake Libraries Collection Development Meeting/Teen Read Weeks Booktalking What's the Deal with Teen Fiction? for Homework Helper tutors Minneapolis Public Schools Media Specialists Meeting Inter District Downtown School Patrick Henry High School MELSA Teen Interest Group, chair of first meeting
Mohaned Hassan Presentations Centro Siembra 60 Children's Museum Family Opportunities & Literacy Collaborative International Institute Minnesota Family Literacy Conference Northside Leaming Center Vision Twin Cities-MetroLINK Minneapolis Public Library Bilingual Storytimes Minneapolis Public Schools Benjamin Banneker School Cedar Riverside Family School Cooper School
Elaine Hettich Memberships AFSCME
Conferences, Classes, Workshops Minneapolis Public Library Internet Use Guidelines Prevention of Sexual Harassment Workshop
Ruthia Jones Memberships MPL Staff Association AFSCME
Conferences, Classes, Workshops Minneapolis Public Library Internet Use Guidelines Introduction to Microsoft Publisher Microsoft Word: Introduction to File Transfer Protocol Microsoft Word: Mail Merging Microsoft Word: Using Graphics & Word Art Microsoft Word: Using Graphic File Formats Performance Standards Committee Prevention of Sexual Harassment Workshop
Mary E. Linden Memberships Minneapolis Public Library Web Team Committee Minnesota Book Awards Minnesota Library Association PLUM
61 Conferences, Classes, Workshops Children's Literature Breakfast, Treehouse Books University of Saint Thomas Hubbs Children's Literature Conference: Imagination & Risk: The Picture Book Today Minneapolis Public Library Internet Use Guidelines Performance Appraisal Committee Prevention of Sexual Harassment Workshop Voice Training for Public Speaking, Dist. 28
Presentations Family Literacy Conference, Minnetonka Career Resources at the Library, Martin Luther King Park, Minneapolis Program Partners Workshop, Minnesota Book Awards Humanities Commission
Adriana Lohmann Presentations Cinco de Mayo Headstart Hispanic Family Festival Latino Family Resources Fair Stand for Children Todos Los Santos Community Fair Minneapolis Public Library Bilingual Storytimes Minneapolis Public Schools Green Central School Holland School
PaulMcHugh Memberships AFSCME
Conferences, Classes, Workshops Minneapolis Public Library Internet Use Guidelines Prevention of Sexual Harassment Workshop
Leo Montes Presentations Center for Training and Career (CTC) ESL Class Cinco de Mayo Columbus Ohio Librarians El Dia de Los Nifios GLUE (ESL Class) Holy Rosary (ESL Class) Latino Family Resources Fair 62 Lehmann Center ESL Class Mercado Central M yeres Latinas de Lundale Resource Center of the Americas Sabathani Community Center (ESL Class) Places of Worship Ascension Holy Rosary St. Cyrils St. Stephens Minneapolis Public Library Bilingual Storytimes Clase de Computacion Library & Internet Assistance Minneapolis Public Schools Andersen ECFE Andersen Elementary School Center for Training and Career (CTC) Alternative High School Folwell Middle School Hall School Holland School Southwest High School Whittier School
Warsame Shirwa Presentations Bush Foundation Columbus Ohio Librarians KF AI Somali Radio Minnesota Family Literacy Conference Sabathani Community Center ESL Minneapolis Public Library Bilingual Storytime One-on-One Library & Internet Assistance Minneapolis Public Schools Andersen Elementary School Anthony Middle School Lyndale School International Center for Accelerated Language Leaming High School (ICALL) Roosevelt High School
Gloria Stelling Memberships AFSCME MPL Staff Association 63 Conferences, Classes, Workshops Minneapolis Public Library Internet Use Guidelines Introduction to Microsoft Word Prevention of Sexual Harassment Workshop
Chris Till Presentations Bethlehem Child Care Center Bethlehem Community Center Cecil Newman Center Centro Siembra Children's Home Society Children's Museum Cinco de Mayo Columbus Ohio Librarians El Dia de Los Ninos Family Opportunities and Literacy Collaborative Headstart Southeast Asian Festival Hmong New Year Festiva; Minneapolis Public Library Bilingual Storytime Minneapolis Public Schools Anderson ECFE Aurora Bottineau School Burroughs School Cedar Riverside Family School Center for Training and Career (CTC) alternative High School Cooper School Green Central School Holland School International Center for Accelerated Language Leaming High School Jefferson School Northeast NELC-ECFE Northrop School West Central School Whittier School Minnesota Family Literacy Conference Places of Worship Holy Rosary St. Cyril's Phillips Neighborhood Carnival Sabathani Community Center Stand For Children Todos Los Santos 64 Youa Vang Presentations Centro Siembra Family Opportunities and Literacy Cooperative Headstart Southeast Asian Festival Hmong New Year Festival Southeast Asian Council Stand For Children Minneapolis Public Library Bilingual Storytime One-on-One Library & Internet Assistance Minneapolis Public Schools Bryn Mawr School Ericsson School Sheridan School
Emily Watts Memberships Minnesota Library Association PLUM
65 District I Annual Report 2001
The Community Libraries Reorganization plan continued to be a critical task this year. The naming of Ann Christensen as permanent Chief of Community Libraries in March provided needed stability and continuity. The rest of the plan was delayed, in part by the success of the referendum vote in the November 2000 elections. That vote, a remarkably strong voice of approval for our ambitious building program headed by the new Central Library, meant that much energy and staff time needed to be put to the new projects. But the year's end saw the approval of a reorganization plan and the posting of new jobs that will replace the existing district structure, so we hope for positive change next year. In the meantime, Constance Hill continued her temporary assignment as District Librarian. In September, Susan Carr Brown left her temporary assignment at the Walker Library. Because it was expected that the new plan would be in place shortly, no replacement for her district responsibilities was named. Instead, the district assignments were shifted slightly. Sumner Library returned to District One after a fifteen-month stay in another district. The district now includes the Bookmobile, North Regional, Northeast, Pierre Bottineau, Southeast, Sumner, and Webber Park.
The reorganization of the community libraries was accompanied by reclassification of some librarians' positions. Started several years ago, the reclassification recognizes many of the changes in professional responsibilities experienced throughout community libraries. In our district, the heads of the Bookmobile and Pierre Bottineau were upgraded to Librarians II. The head of Northeast and the District Youth Services Librarian were upgraded to Librarians III. The heads of Southeast, Sumner, and Webber Park remained Librarians II. We expect that classification decisions will be revisited as hours, spaces, staffing, and supported activities change.
Perhaps the most profound change in operations this year was the creation of Sunday hours. Both Northeast and North Regional libraries began opening from 1 to 5 in September. We arranged the staffing by requiring permanent staff to work overtime and by asking other agencies if staff were willing to work on Sunday. Since it is necessary to have the agency's regular staff on site in order to lock and unlock, we found it best to schedule a minimum of two permanent staff each Sunday. Because most staff members work every other Saturday, it was difficult to find a way to prevent people from working seven straight days in their Sunday week. At NE, with a five-person staff, it was also difficult for the staff to work less than one Sunday in three. "Volunteers" for the remainder of slots were ample for the fall schedule, but we saw a definite drop in the number of "volunteers" as we began scheduling for the winter sessions. We hope to continue to refine scheduling procedures in the coming year, so that we can plan for vacancies and last-minute emergencies.
Sunday business itself has been interesting. At both NE and NR, computer usage is huge. NE started with more traditional reference than NR, but NR caught up by year's end. 66 Both agencies note the need to help people with computers continually. The demand for word processing is growing. Although we had planned for security at both agencies, systemwide budget constraints forced us to cancel the Sunday security at NE but leave it atNR.
The need for more and more computer services has been noted all over the district. Our workstations are unique: MPL has software and security systems not found on home or business machines. Our patrons need to be instructed in our systems, such as the need to log on or the method needed to place holds. Our patrons also need assistance in standard uses. One of our most frequent requests is for help in setting up an email account, which they can do through several sources via the Internet. Other patrons bring in exacting word processing assignments, such as creating a resume. When they run into difficulties, the patrons ask for help. We have been stretched to provide just the minimal assistance needed. A proposal was floated this summer to create a new type of job description that would combine basic computer troubleshooting, reference backup, and circulation backup for the community libraries. We hope to see progress with this proposal in the commg year.
Progress in building remodeling moves in spurts. Pierre Bottineau's move to the Grain Belt campus is well in hand, and the staff has enjoyed working with the architects. We are all set for groundbreaking next year and opening in 2003. The Sumner Library has an architect and planning is underway. This will be an interesting project because of the many changes to the immediate neighborhood and because of the historicity and innate beauty of the existing Sumner building. The project at Webber Park has been delayed and moves slowly, in part because of the complex partnership between the Library Board, the Park Board, and the neighborhood organizations.
This will be the last report emanating from the current district structure. The reorganization plan will allow the head of North Regional to spend most of the work week on North Regional issues. Only Northeast and the Bookmobile will report to the head of North Regional. It has been a rewarding experience supervising the six libraries that are currently in my district, but we believe that all the libraries will benefit from the change. We will expect great things in the coming year. ir;;;;rrri#if Clistance Hill · District Librarian
67 Bookmobile Annual Report 2001
As I frequently remark to patrons who wonder and marvel at the Bookmobile, this is a regular public library, it's just that we're on wheels. We travel in Minneapolis to more than thirty different locations each month. Two sites we visit every week, several twice a month, and others we stop at once a month. In the summer we appear in parades and attend community events. Circulation is one of our big stories this year, as it increased by about 20% (not including Linden Hills Park).
Collections and Reference: We've refreshed all collections, and now use the date received as the criterion for whether it travels with the bus. Patrons have commented favorably. In order to make shelving easier, we asked David Klaiber in Cataloging to create location codes for our materials, and then reorganized our shelves. We performed an objective weed of picture books and all nonfiction, and also weeded numerous tattered items. We now possess a larger selection of videos and compact discs. Since April, and until the Linden Hills library completes its renovation, Teresa Mercier and Sandra Purdue have been taking the Bookmobile to Linden Hills Park. To welcome and accommodate Linden Hills patrons, we reconfigured our adult fiction shelves, and have been receiving additional new materials. Most of our reference service is in holds, either in delivering specific titles, or "shopping" for titles to fill subject requests. In April, we started tracking the holds placed via the system, and we've averaged 140 a month.
Programs: Bookmobile story time statistics increased, maintaining our position as one of the larger programs in the system. The Bookmobile's participation in the summer reading program produced acceptable statistics, however, staff keenly felt the limited time to sign up kids and then follow up. We experienced several unfortunate experiences with SRP performers, made even more distressing when considering the time required organizing and promoting. One performer forgot to show up (for an eager crowd of seventy five), the reptile show was disallowed from performing at the day care where we showed up (animals weren't allowed in the center). Another performer had to go it on his own in 100-degree weather because the Bookmobile itself had to close for lack of adequate air conditioning.
Schedules: Our published Schedules and Locations brochure is one of our primary administrative tools~Bookmobile staff use it to calculate due dates. We self-published our Fall brochure, and provided interim brochures for Spring and Summer. We're slowly refining our circuit, judiciously adding and carefully deleting stops, paying close attention to circulation by stop, and coordinating geography and type of stop, i.e., grouping schools & day cares in the mornings, high rises and neighborhoods in the afternoons. In order to help people remember our schedule, we altered it to correspond to the school year, January-May; July-August; and September-December, and also changed our end-of-the-year two-week maintenance period to match the public school holiday. To help us prevent duplication of service with community libraries, we acquired a large map 68 of the city, and drew one-mile radii around Community Libraries. We are open to the public on average twelve hours each week. Adding Linden Hills Park increased our open hours by 75%. Though a very successful stop, Linden Hills has greatly inhibited our ability to schedule maintenance and training. Other difficulties associated with adding this stop include scheduling lunch breaks, balancing parking near a restroom and an electrical outlet ( especially for stopping longer than an hour), and getting the bus back to home base to trade off for the afternoon run or before North Regional closes. Ms. Purdue and Ms. Mercier have been alert, creative, and flexible in frequently stressful situations.
Maintenance: After our truck-wash service went out of business in January, we washed the exterior of the bus ourselves until contracting with the City's Currie Garage truck wash in April. We developed a truck maintenance schedule and await its implementation. Through the year, we cancelled 17 stops for emergencies (including four in August due to an under-performing air conditioner and eight in December due to a broken water hose). In August, we spot-cleaned the particularly grimy exposed surfaces; at the end of December we took books off the shelves and cleaned every surface. We have two laptops on the bus, connected to the server through the equivalent of cell-phone lines. Through the year we functioned with the equivalent of one working computer at a time, occasionally neither worked, leaving us to manually write and/or key barcodes.
Administrative & Personnel: Michael Boe wrote a Bookmobile Manual, based a rewritten Aide 1 job description on it, and then updated Aide 1 performance standards. Following this clarification of expectations, Joyce Johnson attended shelving training at the Central Library. Mr. Boe assumed responsibility for staff schedules and time sheets; attended both local and national Bookmobile conferences, and his position was upgraded to Librarian II. Since our service to Somali patrons is increasing, we arranged for a Bookmobile staff workshop in February regarding Somali customs. Ms. Johnson took extended FMLA February 20 - March 30, July 22 - August 7, and September 11 - 28. Ms. Purdue took a leave of absence July 1 through October 26. Joanne Bondy filled in for her.
Thanks to Connie Hill & Ann Christensen for providing their time and support, which permit us to accomplish these goals and objectives.
Respectfully Submitted,
Michael K. Boe Librarian II
69 Bookmobile Staff Complement 2001
Boe, Michael K. Librarian II Oct 16 - December 31
Johnson, Joyce A. Library Aide I Jan 31 - December 31
Mercier, Teresa A. Library Aide III Apr 10 - December 31
Purdue, Sandra S. Library Assistant Apr 10 - December 31
70 Bookmobile Staff Activities 2001
Michael K. Boe Memberships Art Libraries Society of North America Public Libraries Division Gay and Lesbian Interest Roundtable Professional Librarians Union of Minneapolis
Conferences, Classes, Workshops City of Minneapolis New Supervisor/Manager Series Great American Bookmobile and Outreach Services Conference, Columbus, Ohio Minneapolis Public Library Advanced Circulation Training All-staff meeting Collection Training Internet Use Guidelines Lead Worker Training Prevention of Sexual Harassment Workshop Performance Appraisal Training Staff Development Day MLA Bookmobile Conference, St. Cloud, Minnesota
Joyce A. Johnson Memberships AFSCME Conferences, Classes, Workshops Minneapolis Public Library All-staff meeting Internet Use Guidelines Prevention of Sexual Harassment Workshop Shelving training Staff Development Day
71 Circulation 2000 2001 2001 holds 2001 e- LH LH holds placed pages Jan 1,427 1,521 100 Feb 1,690 1,949 222 Mar 1,981 2,248 272 Apr 1,894 1,797 155 1,192 155 May 2,018 1,923 93 1,170 93 June 1,428 1,773 117 73 1,699 132 July 1,284 1,974 114 49 1,808 126 Aug 678 1,770 203 67 1,884 80 Sep 1,091 1,694 122 31 1,227 117 Oct 1,872 1,874 222 21 1,393 127 Nov 1,308 1,667 79 34 1,291 106 Dec 926 1,250 38 20 735 35 YTD 17,597 21,440 1,737 295 12,399 971
Story times Attendance 2000 2001 2000 2001 Jan 16 15 295 228 Feb 26 19 556 387 Mar 27 21 510 477 Apr 22 16 510 310 May 20 18 422 593 June 21 19 473 395 July 12 20 251 441 Aug 15 22 232 439 Sep 14 19 192 489 Oct 17 19 229 377 Nov 15 17 222 422 Dec 9 14 142 312 YTD 214 219 4,034 4,870
72 Special Event Attendance May3 Centro Market Day May 12 Sabathani' s Vehicle Day and World of Whittier, in Whittier Park May 19 Mississippi River Cleanup June 2 Stand for Children June 9 Harvest Preparatory School Carnival June 16 Cleveland Park t 11 Annual Festival June 24 GLBT Pride Parade June 26 Eastside Parade July 6 Northside Parade/Showboat Days July 14 Whittier Neighborhood NRP Review July 30 PICA/Mary T. Wellcome Visit
Bus maintenance Date Company Repairs April 20 City of Mpls, Currie Garage Emergency repair: Loose rear wheel. May25 Northstar Front door hinge; repair rear bumper; replace deep-cycle battery; left rear brake light; general maintenance. Jun 13 Interstate Companies Emergency repair: Replace generator battery. Aug 17 Northstar Tighten parking brake; repair left brake light; general maintenance. Aug24 Dave's Lock & Safe Make replacement wheel chair lift key. Oct 1 Northstar Emergency repair: Replace parking brake. Oct 31 Northstar General maintenance; left rear brake light; slow oil leak. Nov 1 Northstar Emergency repair: Fasten air hose; repair horn. Nov Dave' Lock & Safe Installed new fuel flap lock. Dec 17 Northstar Emergency repair: Leaking water pump. Dec 26-Jan 4 Library staff Interior cleaning.
73 North Regional Community Library Annual Report 2001
Personnel issues loomed large again this year. Since the Community Library reorganization plan was not approved until late in the fall, Constance Hill continued her temporary assignment as District Librarian through the end of the year.
Changes to the clerical staff were numerous. Nancy Veloon, Page I, transferred to Walker in May. Other community libraries were experiencing a much greater growth in circulation than NR, and we transferred her shelving hours elsewhere. Rose Defoe left her part-time Aide I position in March to take up a full-time assignment at Webber Park. Tim Hartz arrived soon after, taking a part-time job that combined hours from Ms DeFoe's position and two positions vacated in December 2000 for a total of nine days in the ten-day payroll period. Karen Kilbride transferred to East Lake in June. Larry Muehler was hired to replace her in October. In December, we released him from probation. We used his departure as an opportunity to rearrange hours and Aide I positions. It became clear that Mr. Hartz's schedule as a .9 Aide I position was inconvenient and inflexible both for the library and the employee, and we have been seeking to increase his appointment to full-time. While waiting for a decision on this, we split the newly vacant 1.0 Aide I position into two half-time positions. This will give NR greater flexibility and also provide permanent part-time jobs (with benefits) and a more attractive schedule. Aaron Lundholm asked to transfer to one of these positions from his fulltime position and was hired. He has taken the reduction in hours because he has been accepted into the Master of Library and Information Science at the College of St. Catherine and will be attending graduate school full time. At year's end, NR had 1.5 vacant Aide I jobs, and Mr. Hartz was working full time (his .9 position plus 1 day each payroll period as an SUV).
Professional positions had changes, too. Ingrid Giving and Normakay Marthinson exchanged their positions for half of the year: Ms Giving went to Roosevelt Library in June, and Ms Marthinson came to NR and stayed through year's end. District Youth Services Librarian Tonya DePriest, hired in December of 2000, spent the year learning her job, the library, and the community. Her talents were prodigious and her enthusiasm infectious, so storytime attendance went up and stayed up. Our summer reading program registrants were up from the year before, when many other libraries were reporting declines in enrollment. Ms DePriest has embarked on a comprehensive schedule of school visits and contacts, and we believe that circulation figures show increased use by area schools and teachers. We have a full slate of Homework Helper tutors, and Ms DePriest oversees their work and reporting. She and Dirk Schot worked together on a massive weeding and reorganization project, and the children's area looks better every month as a result. She is also deeply involved in the Web for Kids project and other Youth Services initiatives.
74 Security matters loomed large all year. NR continues to attract ever-larger groups of unsupervised youth, and conflicts arise. The library is seen as a refuge and gathering place throughout the neighborhood, even for the gangs. Although local gang members tend to be quiet library users, gang hostilities have broken out in the parking lot when other gangs visit. There were several shooting incidents on or near library property during the year. Fortunately, none of these were inside the library or caused injury, but gunplay does not create an attractive environment. We were most grateful to have our security guard increased to full-time, and to have Terry Nelson confirmed in that position. Her years-long work with the Metro Gang Strike Force and the police has been instrumental in preventing more serious problems. At year's end, we were seeing more regular patrols, particularly by the Gang Strike Force. Unfortunately, we had an outbreak of rock and concrete throwing in the fall that ended with Terry Nelson being struck on the head by a missile that broke a window on her car. Earlier, four windows in the library and numerous car windows were smashed. The children involved had all been long trespassed. After the last incident, the police picked up several of them, and one was held for three weeks. His case was dismissed by a judge for lack of evidence. We know that the police have many constraints in working with juveniles, and that we must provide for the safety of our staff and patrons in other ways. With this in mind, we entered into active pursuit of getting security cameras, garage door openers, and other physical protections. We hope to have them in place early next year. We were also able to add a security guard all day on Saturday.
Security was an important consideration for our new hours. Starting in September, we opened from 1 to 5 most Sundays--a first for NR. We staffed this time by requiring regular staff to work overtime and by asking staff from other MPL libraries if they would work the extra hours. The staff complement for Sundays included a security guard in addition to the three aides and two librarians. Terry Nelson agreed to work these hours, and we were glad to have the continuity in security staff. Sunday usage has been interesting to chart. After a couple of slow days, computer users discovered the library. Since then, we usually have a line at the door, and when we unlock, the people scurry as fast as possible to all the computers. At year's end, traditional reference had caught up to the computer usage, so we were kept busy tending to computers and to reference questions.
Tending to computers is an ever-increasing part of our day. We installed the CybraryN logon software in June. This was accompanied by an increase in time allowed from 30 minutes to one hour. We discovered that people quickly came up with several barcode numbers to use, and we had to spend much time intervening when someone used multiple numbers to cheat the library out of more time. The doubling of each user's time led to greater strife between people wanting to use the computer. The arguments decreased when we replaced our incredibly aged MCIS machines with new Compaqs. These two standalone computers still provide access to MCIS, but they also have word processing on them, and the word processing is in almost constant use. With these, we now have three standalone word processors as well as six workstations that have both word processing and Internet. It is still not enough. People still may wait for more than an
75 hour for their tum at the computer, and, with the installation of CybraryN, we lost our reservations system.
We installed another new piece of software in November with major impact on the public. NR was chosen as the test site for CybraryPrint, a program that forces Internet users to have a printing account before they print. The new image created for this test also contained changes to other software, most notably to the login procedure for Internet use. People must now enter their name as well as a barcode number. We have discovered that this reduces the amount of cheating considerably. Circulation desk staff greatly appreciates the great drop in unnecessary printing. The advantages outweigh the disadvantages in our minds, but several software and communications problems still needed to be worked out before the test could be declared successful and moved to other sites. The presence of this software has added extra duties to our computer tending responsibilities.
This has been a challenging and rewarding year. We can see how much the area needs and wants all our services all the time. The addition of more computers and more hours has just whetted our users' appetites. We look forward to a reorganized new year that will allow us to devote more time to the needs of North Regional.
Respectfully Submitte /;,. 1;/' lh1tlrJ V Constance Hill District Librarian
76 North Regional Community Library Staff Complement 2001
Constance Hill District Librarian (Detail) January 1 - December 31
Tonya DePriest District Youth Services January 1 - December 31 Librarian
Ingrid Giving Library Assistant I January 1 - June 6
Normakay Marthinson Library Assistant I June 9-December 31
Dorothy Cooper Library Aide III January 1- December 31
Rose Defoe Library Aide I January 1 - March 16
Timothy Hartz Library Aide I March 26 - December 31
Karen Kilbride Library Aide I January I - June 18
Aaron Lundholm Library Aide I January 1- December 31
Larry Muehler Library Aide I October 8 - December 7
Hope Powell Library Aide I January 1- December 31
Bernard Laferriere Library Page I January 1 - December 31
Dirk Schot Library Page I January 1 - December 31
Nancy V eloon Library Page I January 1 - May 18
77 Mark Corbecky Janitorial Engineer January 1 - December 31
Jerrold Kortus Janitorial Worker January 1 - December 31
Floyd Henderson Substitute Librarian January 1 - December 31
Marla Siegler Substitute Librarian January 1 - December 31
Laurie Simenson Substitute Librarian January 1 -November 10
Monica Grice Homework Helper Tutor January 1 - December 31
Miaki Habuka Homework Helper Tutor November 1- December 31
Mary Hoelscher Homework Helper Tutor October 1- December 31
Krisann Johnson Homework Helper Tutor September 11- December 31
Reena Maheshwari Homework Helper Tutor January 1 - June 9
Carilee Pemberton Homework Helper Tutor January 1 - June 9
Joanne Pfau Homework Helper Tutor October 1- December 31
Charlesetta Rolack Homework Helper Tutor January 1 -June 9
Jeff Trinh Homework Helper Tutor October 1 - -December 31
Rodney Johari Volunteer January 1 - December 1
Irene Laferriere Volunteer January 1 - December 31
78 North Regional Community Library Staff Involvements/Activities 2001
Dorothy Cooper Memberships American Federation of State, County & Municipal Employees, Local 99
Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop All-staff Development Day Lead Worker training Online timesheets Internet use guidelines
Rose DeFoe Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop All-staff Development Day
Tonya DePriest Memberships Public Librarians Union of Minneapolis Friends of the Minneapolis Public Library Programs Committee VISTA Summer Reads committee
Conferences, Classes, Workshops Best Books for Children Hmong Religion and Cultural Values Minneapolis Public Library Online Timesheet training Prevention of Sexual Harassment Workshop All-staff Development Day Internet use guidelines Moments of Truth: Reference for Young Adults
Ingrid Giving Memberships Public Librarians Union of Minneapolis
Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop
79 Timothy Hartz Memberships American Federation of State, County & Municipal Employees, Local 99
Constance Hill Memberships American Library Association Minneapolis Public Library Internet Use Guidelines Committee Staff Association
Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop Performance Appraisals All-staff Development Day Creating a Library of the Future Online Timesheets
Karen Kilbride Memberships American Federation of State, County & Municipal Employees, Local 99
Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop All-staff Development Day
Bernard LaFerriere Memberships American Federation of State, County & Municipal Employees, Local 99
Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop
Aaron Lundholm Memberships American Federation of State, County & Municipal Employees, Local 99
Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop All-staff Development Day Internet use guidelines
80 Hope Powell Memberships American Federation of State, County & Municipal Employees, Local 99
Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop All-staff Development Day Internet use guidelines
Dirk Schot Memberships American Federation of State, County & Municipal Employees, Local 99
Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop
Nancy Veloon Memberships American Federation of State, County & Municipal Employees, Local 99
Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop
81 Northeast Community Library Annual Report 2001
The primary roles of the Northeast Library are to provide current materials in a variety of formats to serve the popular interests of people of all ages in the community, and to provide support to both children and adults in their endeavors to learn.
2001 proved to be the year of big changes for Northeast. Staffing was one of the first areas to experience change. Lois Porfiri accepted the permanent position as community librarian at the beginning of the year. As a result of that change, the youth services position was again open. Jean Winstead, a former weekend staff compliment substitute, accepted this position. Peter Wallace was released from probation and the shelving position was posted. Richard Peil, began work at Northeast on May J1h. He has embraced the position and very ably learned the "logic" of shelving. The year ended with Janelle Zuniga, Aide III, on family leave. John Dillon has been detailed to Aide III for the duration. Angela Briggs has stepped into the role as primary permanent staff person at the circulation desk. Phyllis Bullock, former regular Aide substitute, has again agreed to work three days per week. Local residents Carla Foley and Kate Christian round out our roster as regular substitutes during the family leave. Dick Olson, janitor engineer, was injured in a car accident in late March, which resulted in his absence for several months. Fred Hawkins, Linden Hills janitor engineer, filled in for Dick while Linden Hills remained closed for remodeling.
The biggest change for the NE staff in terms of impact was the decision to open Northeast for Sunday hours. The library is open for four hours, from 1 to 5 PM. Usage started slow, but has steadily increased every Sunday. When the doors are unlocked at 1 PM, patrons hurry inside to claim an Internet computer for an hour. The most requested items on Sunday are Internet computers and the Sunday Star Tribune newspaper. Staffing has been a challenge. All regular NE full time staff members were required to work at least four Sundays. The balance of the time slots was filled by staff from other locations who agreed to work on specific Sundays. The fall 2001 staffing slots were completely filled with regular full time staff. It has been more of a struggle to find willing Sunday workers during the winter. More substitutes are being placed into empty slots.
Security issues were important last year. We had a security guard for several months. John McClain began at the end of January. His most prominent incident was to observe and report a patron viewing child pornography. As a result of his actions, new policies were developed. Because other community libraries needed his services, he was transferred to Hosmer fulltime. Our other major security issue was the constant stuffing of the toilet in the men's public bathroom. The most frequent material extracted was paper towels. We could not definitely say if it was deliberate vandalism or cultural ignorance. A roller towel or hand blow dryer was requested. Neither one has been installed. During one of the final episodes Roto Rooter had to be summoned. The toilet had to be removed. Paper towels and toy cars were removed. 82 Technology enjoyed some exciting changes this year. We received our four new Gates Foundation computers in May. The teens were very excited about the media player. They immediately poured into the library and often used all of the stations. CybraryN was installed later in the year. We soon abandoned all attempts at signup. I often see patrons waiting for a computer to open. We strongly suspect that patrons often use other's cards. We now have nine computers available for public Internet use, one of which is Web for Kids. They are frequently busy during the entire day. The most frequent usage is for email closely followed by games. Late in the year we noticed a surge in word processing usage.
The Homework Helper program remains popular at NE. The program has suffered from tutor turnover. Two popular tutors resigned early last spring for personal reasons. Several tutors left the program this year due to schedule problems or lack of subject knowledge. We continue to plead our case for more tutors.
The collection experienced some change this year. The music CDs were removed from their jewel cases and stored in secure CaseLogic wallets. Teresa Mercier helped the staff format and type the Excel list. Circulation staff must locate and insert the CDs before they are checked out. Carol Van Why supplied us with weed lists for juvenile and adult fiction areas. Jean was able to do a methodical weeding of the children's area. She has eliminated the "Inbetween" area and placed the prominent series on those shelves. Single title books for 3rd & 4th graders were shelved with juvenile fiction. Books-on-tape were moved to shelf locations at the beginning of fiction and nonfiction. They are now shelved by author or call number. Mysteries and science fiction have been weeded. The adult fiction is about one third complete. Carol Van Why printed nonfiction weed lists and worked at NE to pull the weeded items. She has completed two-thirds of the nonfiction collection. With the new secured located for CDs, DVDs and books on CD are an option. Several new films were ordered in the DVD format, which I never see on our shelves. Patrons continue to request books-on-CD. We hope that format can be expanded at NE during the coming year.
The neighborhood experienced some exciting changes through the past year. The pooling pond next to Edison High School was completed. It now boasts new green sod and flowers. Central A venue is going through revitalization. The Central A venue Mainstreet Program (CAMP) continues to lead much of the development. The safety committee met twice a month at NE.The design committee initiated the banners that now hang from streetlights. They are also promoting the redesign of storefronts to make them more attractive. The abandoned building at 19th & Central has been razed. The site is being considered for the new Eastside Food Coop. New housing is also being planned for the 24th and Jackson area. The housing would include duplexes and townhouses. Crime Prevention through Environmental Design was also begun through CAMP. Their main goal is to improve street lighting, parking design, etc to curtail crime. The parking lot behind Marinos Restaurant, across Central A venue from the library, was improved in this manner. The process to bring a fitness and cultural center to Northeast, which began several years ago, has again reformed. I haven't heard of any new initiatives. A new 83 fitness center called Crossroads has opened in St Anthony near the St. Anthony Library. At one time this group was interested in building this center around the Northeast Library.
The building had a few challenges last year. A water main break next to the parking lot closed the library for several days, February 7 to 10. We also experienced some ground water seepage. The carpet was wet but materials did not get damaged. New shelving was requested for multimedia, teen magazines, and juvenile videos & books. As a result of attending ALA conference, I discovered Spacesaver shelving. Their local representative is Haldeman-Homme, located in the Northeast area on Industrial Boulevard. Kevin Johnson came to NE for a consultation. He took our shelving needs and worked out sketches and configurations that would match our needs. We hope these items can be purchased. They could assist with our security problems as well as add shelving space. We have noticed that more of our videos are missing. One day we discovered ten empty video cases. The videos had been removed and taken from the library.
Respectfully submitted, ,-~ f)~ Lois Porfiri Community Librarian
84 Northeast Community Library Staff Complement 2001
Lois Porfiri Librarian II January 1 - October 6
Librarian III October 7 - December 31
Jean Winstead Substitute Librarian January 1 - April 16
Library Assistant I April 17 - December 31
Janelle Zuniga Library Aide III January 1 - December 15
John Dillon Library Aide I January 1 - December 15
Library Aide III Detail December 16 - December 31
Angela Briggs Library Aide I January 1 - December 31
Richard Peil Library Page I .5 May 7 - December 31
Peter Wallace Library Page I .5 January 1 - January 31
Richard Olson Janitor Engineer January 1 - March 31
September 1 - December 31
Fred Hawkins Janitor Engineer April 1 - August 31
Dirk Schot Library Page I .2 January 1 - December 31
Charles Frantz Librarian Substitute November 4 - December 31
Laurel Bradshaw Librarian Substitute January 1 - April 14
Eric Heideman Librarian Substitute January 1 - April 14
Ruth deGuzman Dalman Librarian Substitute January 1 - April 14
Carla Foley Library Aide I Substitute December 17 - December 31
Catherine Christian Library Aide I Substitute December 17 - December 31
Bijaya Pafhy Homework Helper Tutor February 1 -June 8
Chinedu Okoye Homework Helper Tutor January 1 -June 8
Jason Lundheim Homework Helper Tutor January 1 - June 8
September 17 - December 21
85 Jei Olson Homework Helper Tutor September 17 - December 21
Jon Luknic Homework Helper Tutor September 17 - November 16
Miaki Habuka Homework Helper Tutor November 19-December 21
My Lo Homework Helper Tutor January 1 - June 8
Peter Wuest Homework Helper Tutor January 1 - June 8
Pumita Howlader Homework Helper Tutor January 1 - June 8
86 Northeast Community Library Staff Involvements/Activities 2001
Angela Briggs Memberships AFSCME
Conferences, Classes, Workshops Minneapolis Public Library Internet Use Guidelines Millennium Prevention of Sexual Harassment Online Timesheets Understanding Hispanic Patrons Understanding Somali Patrons
John Dillon Memberships AFSCME
Conferences, Classes, Workshops Microsoft Outlook Minneapolis Public Library Millennium Internet Use Guidelines Prevention of Sexual Harassment Online Timesheets Understanding Hispanic Patrons Understanding Somali Patrons
Richard Peil Conferences, Classes, Workshops Minneapolis Public Library Internet Use Guidelines Understanding Somali Patrons
Lois Porfiri Memberships American Library Association Minnesota Library Association MELSA-Outreach Committee Poetry Therapy Group - Twin Cities Professional Librarians Union of Minneapolis Minneapolis Public Library Staff Association
87 Conferences, Classes, Workshops Hmong in Minnesota New Supervisor/Manager Series ALA Annual Conference Minneapolis Public Library Internet Use Guidelines Prevention of Sexual Harassment Online Timesheets Understanding Hispanic Patrons Understanding Somali Patrons
Jean Winstead Memberships American Library Association Professional Librarians of Minneapolis
Conferences, Classes, Workshops Hmong in Minnesota Challenging and Difficult Customers Electronic Consumer Health Resources Annual Book Week Program, U of M Minneapolis Public Library Prevention of Sexual Harassment Online Timesheets Understanding Hispanic Patrons Understanding Somali Patrons
Janelle Zuniga Memberships AFSCME
Conferences, Classes, Workshops Motse series Minneapolis Public Library Prevention of Sexual Harassment Online Timesheets Understanding Hispanic Patrons Understanding Somali Patrons
88 Pierre Bottineau Community Library Annual Report 2001
The year at Pierre Bottineau has been filled with many levels of growth, thoughtful planning and excitement for the future of this small agency. Since last December when the Library Board approved a plan to relocate Pierre Bottineau Library to a part of the historic Grain Belt Brewery complex, there has been constant community interest and support. Many meetings were held this year concerning the future of this agency, involving the Library Board, library staff, the public, neighborhood groups and RSP Architects. And the future is looking good. The new historically renovated facility will be close to six times larger than the current library. It will house a collection of 35,000 books, tapes, videos, compact discs and 20-25 computers. Project Director, Amy Ryan has said the new library will also have a local history section, a meeting room that will be available to the community, a children's section and a teen section. Neighborhood NRP groups have continued to support the library and generously increased their financial commitment.
All this interest and support has resulted in our circulation figures increasing by approximately 15% for the year. Much of our increased circulation has been due to the popularity of our video and sound collections. Our new facility will provide even greater selections for patrons in these areas. Internet use is also up. People, including many teenagers and children, use the computers for entertainment, e-mail services, chat rooms, homework help, research and job information. Of course, we need to spend a good amount of time troubleshooting for the computers and assisting patrons who are unfamiliar with the Internet. We also continue to have many new immigrants, from a variety of countries, move into the area and use the library and its many resources. Use of the World Language section is also up, with Spanish language materials being the most in demand. We have continued our close ties with the area schools, who visit the library even more than in past years. Librarian Gloria Busch participated in a planning retreat in June in conjunction with a grant awarded to Bottineau School by Cargill's Schools First Program. Children's services continue to be very important at this location, with half of our circulation being for juvenile materials.
Staff continues to strive to provide excellent library service, under less than ideal conditions, to our patrons. Joni Thompson-Larson has been working one day a week at Pierre Bottineau Library as a Librarian staff compliment substitute, since early fall. Both the public and other staff have appreciated her exceptional reference and computer skills. Deb Reierson, Aide III continued taking classes at the College of St. Catherine's, working towards a Library Degree. Much of the collection at Pierre Bottineau was weeded thanks to the hard work of these two staff. Finally, as a result of a system-wide librarian re-classification study, Pierre Bottineau Community Librarian, Gloria Busch, was re-classified to Librarian II in order to reflect the work being done. Continuing staff development included training in new database use, Millennium circulation functions and on-line timesheet record keeping. 89 There have been several on-going building concerns this year. Intermittent problems occurred with the air conditioning, photocopier, telephones toilets and front door. The problems have been fixed for now but we are looking forward to having far fewer mechanical problems in our new facility.
The most asked question at Pierre Bottineau this year has been "When are you moving?" To quote the November 6th issue if the Northeaster after a community meeting to review plans for the new agency, "Many residents said they like the plans and think the architects and staff have done a wonderful job of retaining the historic character." However there were some concerns voiced about the issue of traffic access. On 1 November 28 h the Library Board approved the recommended floor plan and interior design for the new facility. They also expressed their pleasure with the selections. Groundbreaking for the new facility will be in the spring of 2002 and completion should be in the spring of 2003.
Respectfully submitted, 4Ll:3~J~ Gloria J. Brnfuh Librarian II
90 Pierre Bottineau Community Library Staff Complement 2001
Gloria Busch Library Assistant I .8 January 1- October 8 October 9-December 31 Librarian II .8
Deborah Reierson Aide III January 1- December 31
James Gibbons Page I .2 January 1- December 31
Ray Franceen Janitorial Engineer January 1- December 31
91 Pierre Bottineau Community Library Staff Involvements/Activities 2001
Busch, Gloria Memberships Professional Librarians Union of Minneapolis Minnesota Library Association
Conferences, Classes, Workshops City of Minneapolis New Supervisor Class Minneapolis Public Library Prevention of Sexual Harassment Workshop Performance Appraisal Training All-Staff Meeting Lead Worker Workshop Millennium Circulation Training Internet Use Guidelines Online Timesheet Training Pierre Bottineau Interior Design Planning Workshops/Meetings MELSA Creating a Library of the Future Sheridan Neighborhood Organization Meeting (SNO) Cargill's Schools First Summer Workshop MLA Annual Conference Northeast Neighborhood Fair
Gibbons, James Memberships AFSCME Local 99
Conferences, Classes, Workshops Minneapolis Public Library All-Staff Meeting Online Timesheet Training Prevention of Sexual Harassment Workshop
Reierson, Deborah Memberships American Library Association AFSCME Union, Local 99
Conferences, Classes, Workshops Minneapolis_Public Library Prevention of Sexual Harassment Workshop All-Staff Meeting 92 Lead Worker Workshop Millennium Circulation Training Internet Use Guidelines Online Timesheet Training College of St. Catherine Introduction to Library and Information Science, Reference and Online Services Management Information Sources Library Materials for Children Seminar in Public Libraries
93 Southeast Community Library Annual Report 2001
Southeast continues to serve a diverse population, including Chinese, Hmong, Somali, Hispanic, Middle Eastern, Russian, Pakistani, Indian, and Amerindian populations, college students, professors, seniors, in-between-age neighborhood adults, primary, middle and high school classes, and some parents with their children.
Dinkytown businesses continued to open and close, although turnover was less rapid than in the late '90s. A major loss was Last Stop CD/Video. A major gain was the long awaited opening of the Loring Pasta Bar (site of the former Grey's Drug). In general, Dinkytown remained one of the livelier and more varied retail neighborhoods.
In February the Southeast Como Improvement Association gave a $2,500 grant to SE for audio books and music CDs. Ms Larsen also started a DVD film collection. By year's end we had over 50 DVDs. We moved the books on tape to the bookshelves by the new magazines. This freed up space for the growing collection of books on CD on our main AV materials rack. Space remains a problem at SE.
Our six Internet computers saw steady use. Signing people up for these grew very time consuming, and there was much rejoicing when, late in the year, the new system allowed patrons (with just one training session apiece) to log themselves on. The two new word processors also became popular.
Eric Heideman, who had been laboring to rebuild a storytime audience since the change from Wednesday to Tuesday mornings in September 2000 wiped out his traditional clientele, continued working, January through May, on luring them in one parent-child combination at a time. Usually storytime attendance during this period was about 2-4, though he got a couple of visits from a Heart of the Earth kindergarten class. Mr. Heideman visited Marcy, Second Foundation, Heart of the Earth, and Pratt in May to talk about the Summer Reading Program.
Heart of the Earth classes continued to pay regular library visits, both for Internet use and to find books and articles for assignments. The library also got regular walk-in use from individual Second Foundation students, and a few class visits from Marcy School 10 blocks away. Early in the year we were approached by the Heart of the Earth principal about the possible use of our downstairs for some of their classes. MPL finally decided not to use the space for that purpose. While it was a creative idea in the abstract, staffing and security would have been a challenge.
Joni Larsen retired May 31 after 17 years of service to Southeast and 31 to MPL. While her calm, friendly, cultured, and unobtrusively well-organized style proved a hard act to
94 follow, it was a mark of her legacy that things mostly remained calm during the transition.
Mr. Heideman was chosen for Ms Larsen's job. He didn't go to full-time until July 2, and for most of June and July there were no library subs on the days when Ms Larsen and Mr. Heideman used to work together. So for several weeks Mr. Heideman was doing a 1.6 librarian's job in .6 time. And this occurred just as the Summer Reading Program, traditionally the busiest time for a children's librarian, was kicking in. Mr. Heideman was helped through this busy time by the fine SE staff. Sharon Bauck, Aide III, was as always a pleasant, efficient, knowledgeable presence. Beth Underdahl, Aide I, was full of ideas on how to organize things more efficiently, and her wit and humor were good for staff and patron morale. Gary Berman, our shelver, got the books back in the right places promptly, and was always ready to pitch in with work in other areas and helpful advice as needed (like the time the men's toilet overflowed). James Tanberg, our janitorial engineer, was another competent, reassuring, pleasant presence. Linda Granger, our long time Saturday aide staff complement sub, left MPL in September, and will be missed. Jon Passi, our aide staff complement sub on alternate Fridays, continued doing dependable work.
The main summer casualty was Summer Reading Program enrollment, which went from 248 kids in 2000 to 98 kids in 2001. Mr. Heideman signed up the kids who came up to the desk, but didn't have the time to recruit more kids for the program. Apart from enrollment, SRP went well at SE. Most of the live performances were excellent, especially the Planetarium Show and the Como Zoo presentation. Three volunteers stayed the course as Read Teamers. Thanks to Gizella, Nathan, and David! David comes from a long-time SE Read Team family. Anna trained her younger brother Stephen, who trained David, and David has a younger sister who says she's looking forward to joining when she gets older!
Gradually the hectic times subsided and things fell into place. From August through October Ruth deGuzman Dalman was detailed as a .6 substitute librarian, bringing a calming presence. In September Heart of the Earth began sending one, two, and sometimes three classes to Tuesday storytimes, and that which had been broken a year earlier was again mended. In October Constance Hill and Mr. Heideman interviewed five candidates for the children's position and chose MPL librarian substitute Laurie Simenson. Ms Simenson arrived on November 12.
Ms Simenson's laid-back but energetic style quickly proved a fine fit for SE. She provided attractive storytimes, with attendance averaging about 27 and sometimes climbing into the 40s. She did class visits to Pratt, Tuttle, and Marcy, and dropped materials off at Second Foundation and Heart of the Earth. Ms Simenson adds, "In working at SE over my first major holidays I was surprised at the busy-ness of the agency. I thought with the University in recess that it might be quiet, but we had a steady stream of local residents looking for books, videos, and DVDs."
95 Apart from science fiction weeding, which Mr. Heideman did, Ms Bauck did a complete weeding of the library's adult and juvenile collections. At Carol Van Why's suggestion, the mystery collection was compressed from 50 to 48 shelves by Mr. Heideman, with Ms Simenson using the extra shelves to give juvenile non-fiction elbow room.
Nina, a regular SE patron, volunteered to start a mystery book club, the Southeast Sleuthers. Mr. Heideman and Nina created a flyer together,r and scheduled meetings for the first Saturdays in October, November, and December. Several people expressed interest in attending but attendance was poor, so the group was discontinued. Mr. Heideman is considering trying something of the sort again, perhaps from a slightly different angle, when things warm up in 2002.
Mr. Heideman is very active in the regional science fiction community and, since becoming a permanent SE librarian in August 1998, has always tried to find ways to build on one of the library's primary strengths, its science fiction collection. In 2001, the wake of local science fiction writer Gordon R. Dickson's death, Mr. Heideman got permission from Carol Van Why to purchase some used science fiction titles from a book-scout friend who had attended Dickson's estate sale. This resulted in the addition of several vintage novels and collections not previously in MPL's holdings. For some time, Mr. Heideman has also been making recommendations to MPL on which paperback original science fiction titles to order for the system.
In early July, just as he became Community Librarian, Mr. Heideman's was asked to serve on a Library Service to Seniors Committee. Kimberly Anderson and Roger Lindsay of Central, together with Mr. Heideman, researched and compiled a large number of ideas tried at other libraries to assist older-adult populations. Jan Feye-Stukas then expanded the Committee to include Friends of the Library employees Rachel Fulkerson and Janet Urbanowicz and Friends volunteers Sharon Bennett and Pearl Cole. Through the fall and winter they met monthly to reach agreement on a smaller number of recommendations that MPL could find "financially and logistically feasible in the upcoming year."
Now that Southeast has a complete professional staff, we hope to continue the advances we have made this year.
Respectfully submitted
Eric M. Heideman Community Librarian
96 Southeast Community Library Staff Complement 2001
Jeannette Thompson Larsen Community Librarian January-May
Eric M. Heideman Library Assistant I January-May
Eric M. Heideman Community Librarian June-December
Ruth de Guzman Dalman Library Assistant I August-October Temporary part-time
Laurie Simenson Library Assistant I November-December
Sharon Bauck Library Aide III January-December
Beth Underdahl Library Aide I January-December
Gary Berman Library Page I January-December
James Tanberg Janitorial Engineer January-December
Linda Granger Library Aide I January-September Temporary part-time
John Passi Library Aide I January-December Temporary part-time
97 Southeast Community Library Staff Involvements/Activities 2001
Sharon Bauck Memberships Local 99
Conferences, Classes, Workshops Prevention of Sexual Harassment Workshop Lead Worker Workshop Internet Use Guidelines
Eric Heideman Memberships Professional Librarians Union Library Service to Seniors Committee
Conferences, Classes, Workshops Prevention of Sexual Harassment Workshop Internet Use Guidelines
Jeanette Thompson Larsen Memberships Professional Librarians Union E-mail policy committee
Conferences, Classes, Workshops Sexual Harassment Training
Laurie Simenson Memberships Professional Librarians Union
Conferences, Classes, Workshops Prevention of Sexual Harassment Workshop Internet Use Guidelines
Beth Underdahl Memberships Local 99
Conferences, Classes, Workshops Internet Use Guidelines Millennium Serials Training
98 Sumner Community Library Annual Report 2001
The hopes of 2000 are becoming realities as basements and streets are being dug in "Heritage Park". Nine hundred new units are being developed on the site of the "Projects" The streets are being platted and mounds of dirt are being moved from one side of the site to another. The monthly Implementation Committee met for the year and held their last meeting in December.
The architectural firm of KKE has been selected for remodeling the Sumner Library in late 2003. Friends of the Sumner Library are being notified and a list for an advisory council is being formed. The principal of the firm was raised in the neighborhood at 5th and Humboldt Avenues North, and has extensive experience in remodeling school libraries. His firm is very involved in preservation of the insides of buildings. They also are very proactive in having youth involved in the discussion of what the new library should be like.
We have been at full staffing for the year with district support from Dirk Schot, and then Nancy Veloon, bringing needed support on Thursday evenings. Our circulation has increased over eight thousand transactions during the year (see attached report). Meeting room and attendance records show a dramatic increase also. Class visits of up to eight classes per day have impacted our ability to even keep materials on the shelves. We have 25 deposit cards for monthly or weekly pick up of materials. Teachers and day care providers have been great in outlining their curriculum needs so our homework helpers and reference staff have ordered many supplemental materials to have on hand when the students run into the library for service.
The Friends of Sumner have been very important to our service this year. A wonderful gift from the Friends of the Library has been a volunteer, Robin Hansen, whom twice a week serves as computer mentor. She is working with the North Side Reading Center to teach computer skills to our patrons. Two wonderful young ladies are helping the Homework Helpers on Mondays and Wednesdays. They are math wizards and very popular with the students. The Friends have also bee helpful in fostering community programming and will have members adopt Sumner in 2001. This will help us greatly in outreach efforts.
The World Language Collection has grown, and the Spanish collection has been moved to the Adult Reading Room. We have seen a steady increase in usage by patrons, and until December 26th, we had Spanish speaking staff member to help translate our services to the patrons. Nydia and Leo were here each Wednesday to translate and welcome the Spanish Community to the collection. We have also been lucky to have a Somali Elder working with us on Mondays and Thursdays providing translations, storytime, and approaching the community with our services.
99 Under the leadership of Paul Czarnezki, the VISTA Book Buddies program offered organized reading programs through July keeping the summer reading program at a high level serving over 2,000 children. He was not replaced at the end of his volunteer work, so we have lost the reading programs, but more community schools have found us and attendance records have been broken several times.
Sumner has been the "Study" of choice for several high school student papers. Several young ladies researched the Jewish neighborhood history in our archives, while a young man from the Arts School on Highway 55 did research on three neighborhoods, including Sumner Field, to test the "Chaos" theory in neighborhoods that have undergone great changes in their size and membership.
Dan Kelty, Community Librarian has done several workshops in collaboration with Robyn Cousin of the WISE Volunteer program of the Minneapolis Public Schools. They presented to a continuing ed. Class at Hamline University on how to make connections between schools and community through volunteerism. Sumner Library has been a leader in helping programs place their students in community programs. The Northside Suspension Program had weekly placements at Sumner with the students reading shelves and straightening the library. We especially had them work with our special Sudduth and South East Asian collections and encouraged them to get library cards and read the books.
The University of Minnesota Extension Program and North Side Leaming Center have been big draws for new patrons. They keep the basement meeting room busy everyday, and many of their clients come upstairs for library cards. Nancy Bjorn, the Reading Center coordinator left in October to teach in Japan. Malva Cohen has replaced her. We had several international parties through the year to celebrate clients gaining citizenship, and we worked together to update the English as a Second Language collection.
With the rise of circulation, over 7,000 plus, and the usage of the building we wish to commend our creative and vital staff. David is a valuable resource for day to day presentation of the library in its historical context as well as a methodical worker with many excellent ideas to offer in serving the public. He is to be commended for his dedication to the library.
Demita has become the "book lady" to many patrons as she pulls returned materials and talks them up to the rest of the readers. Her humor is grand and her sorting and shelving have made Nancy's job much easier. Respectfully submitted, :0~71'\~ Daniel M. Kelty Community Librarian
100 Sumner Community Library Staff Complement 2001
Daniel Kelty Librarian January 1 - December 31
David McAloney Library Aide III January 1 - December 31
Dirk Schot Library Page January 1 -May 15
Nancy Veloon Library Page May 22 - December 31
Demita Workman Library Aide I January 1 - December 31
Paul Czamezki VISTA Volunteer January 1 - July 31
Nydia de Alba DeJohnson Bilingual Outreach Liaison January 1 November
Mohamed Abdi Hassan Bilingual Outreach Liaison January 1 December 31
Leonel Montes Bilingual Outreach Liaison January 1 December 31
Paul Eaves Homework Helper September 18 - December 31
Ryan Ogren Homework Helper January 1 - June 7
Luis Pereira Homework Helper September 17 - December 31
Nicole Porter Homework Helper January 1 - June 6
101 Webber Park Community Library Annual Report 2001
In every organization the primary requisite for success is skilled and dedicated leadership, which is exactly the quality that Mary Lawson, Minneapolis Public Library Director, brought to our NRP and Park Board meetings for the proposed development of the Webber Community Complex during 2001. As outlined in Outlook 2010, developed by Amy Ryan, Community Library Project Manager, this visionary plan attempts to create a multi-purpose public facility. It would give this north Minneapolis neighborhood a cornerstone for future stability and well-being. We are engaged in a triangular organizational development with the principal parties being the Minneapolis Public Library, the Minneapolis Park Board, and the Neighborhood Revitalization Organization. The stakes are high and the goals lofty, so we are fortunate to have the experience, wisdom, and talent of our current leadership as we forge our alliances for the future of this library and community. As we look ahead, we can also look back to 2001 as a benchmark year that will have enormous consequences for our future - the realization of the Webber Community Complex. In addition to the library's continued efforts, two political allies have pledged a commitment to this project. Barbara Johnson was re elected to the City Council and Jon Olson was newly elected to serve on the Park Board, and both of them have expressed the strongest desire to see this project through to completion. The political momentum of 2001 bodes well for our future success and this is the biggest story for Webber Park Community Library in the past year.
Within the library, staffing was the most prominent change at Webber Park in 2001. Doug Mruz, our Aide I, was detailed to North Regional Library. He then accepted a position as permanent roving Aide I and moved to the East Lake Library. In the meantime, Webber Park's Aide I position was staffed by a variety of substitutes until Charles Frantz was assigned here on a regular basis. Out of this situation a few good things happened. First, Doug Mruz found a new position as a roving Aide I, a situation that has worked out very well for him. Secondly, I recommended Charles Frantz to apply for a position as a substitute librarian and he is currently working as one for us now. And finally, Rose Defoe was selected to be out permanent Library Aide I at Webber Park. Her performance here has been exceptional. The Aide I positions are vital from a public relations perspective, as they interface with the public so often and are the library ambassadors of each library. Rose's dedication, professionalism and team play greatly contributes to the success of Webber Park. In July, I was detailed to Central as the administrative assistant to Amy Ryan to work on community library renovation project, and my assignment there was to work on the public participation involvement of Franklin and Roosevelt libraries. In my absence, Tracy Borris from the Hosmer Community Library was detailed here. We were able to make this a smooth transfer because of the experience and expertise of Richard Shamp, Aide III at this agency, and the competency of Rose Defoe.
102 The spring school outreach went very well as all of the students in grades one through three in my school district were reached by my visits. At each visit I read a story and shared information about the Minneapolis Public Library and our Summer Reading Program. This led the way for participation in this program, which was administered by Tracy Borris. Outreach continued in the fall with visits to all of the school media librarians; I also left all of the teachers in the district hand-delivered informational letters to their school mailboxes describing our services and programs. Our programs of story times scheduled three times weekly and board games featured on Friday afternoon, and also made available throughout the week allow frequent opportunities for our patrons to enjoy our library services. During the school year we have the Homework Helper Program, and we offer assistance to teachers for special school assignments. Our Summer Reading Program fosters a reading appreciation while the students are enjoying their summer vacation. The Webber Park Book Club meets monthly throughout the year and offers adults an opportunity to discuss novels in the congenial atmosphere of our library. And the Homebound Program, sponsored by the Friends of the Library and provided by Miriam Anderson, is very much appreciated by our patrons. Several community programs were held in conjunction with the park department, as Webber Park supervisor Anne Kegley and I collaborated on several programs throughout the year.
The Webber Park circulation statistics for 200 I have shown an increase compared to the previous year, and the staff takes great satisfaction for their part in this upturn. Within the library we are constantly looking for ways to create more efficient use of our space. In this direction we shifted the non- fiction collection, and extended it into part of the fiction collection. We accomplished this by weeding and prioritizing our collection strengths, and in much the same fashion, we did the same with the juvenile collection. Our Internet computer access remains popular with an ever-increasing level of use. Although Webber Park is one of the smallest libraries in the Minneapolis Public Library system, we continue to emphasize its enduring qualities that make it a neighborhood favorite. At holidays we garnish it with the appropriate decorations and it shines in its beautiful surroundings. Whatever the season, this library is ready to welcome its patrons and serve them well.
Respectfully submitted Jl~1--4~ Joseph Saporito Community Librarian
103 Webber Park Community Library Staff Complement 2001
Joseph Saporito Librarian II January - December 31
Richard Shamp Aide III January 1 - December 31
Rose Defoe Aide I March 19 - December 31
Ray Franceen Janitorial Engineer January 1 - December 31
104 Webber Park Community Library Staff Involvements/Activities 2001
Rose Defoe Meetings/Conferences Minneapolis Public Library Millennium Serial Training
Joseph Saporito Memberships P.L.U.M. Paired Reading Volunteer Northwest Athletic Club
Meetings/Conferences Minneapolis Public Library Preventing Sexual Harassment Performance Appraisal Training Internet Guideline Online Database Training Computers in Libraries
Richard Shamp Memberships American Civil Liberties Union Contributing Marbler At the Minnesota Center for Book Arts Executive Board of Local 99. AFSCME Honorary Contributor for WORDOS Minnesota Library Association MPL Labor/Management Committee The New Pictorialists University of Oxford's American Friends ofRewley House University of Minnesota Alumni Association Voting Member of the Central Labor Union Council for AFSCME
Meetings/Conferences Minneapolis Public Library Lead Worker Training Internet Guidelines
105 Washburn Community Library Annual Report 2001
A year marked by total circulation increases of 15.8% was a busy one, with building and equipment improvements, staffing changes, staff development, and a number of projects focussed on serving the public more effectively in the library, as well as reaching out to expand service through collaborations. The primary goal as the year began was to revise staffing patterns when Linden Hills closed for renovation in March. Four staff members were assigned hours at Washburn: Sandy Purdue, Library Assistant I, Michael Schomisch, Aide I, Denis McLaughlin, Staff Complement Substitute Librarian, and Bonnie Staubus, Aide I Staff Complement Substitute. Dramatic increases in delivery and holds volumes created a heavy workload for Washburn Aides. Susan Glenn prepared a study of various measures of use with recommendations for subbing increases. The statistics showed circulation increases averaging 15% and delivery and holds volume increases of up to 25%. It was a difficult period for staff. Michael Schomisch opted for applying for a transfer to a closed department downtown. Lisa Calvit and Bonnie Staubus agreed to split Michael's hours and took extra hours at Washburn, approved by Ann Christensen. We were glad to have two such hard working and cheerful staff members join our team.
A 108" long span of original Washburn shelving retrieved from storage at Washburn and Franklin was delivered to Washburn, and Nancy Cerisier assembled it on the Children's side according to plan. A taller shelving unit moved to the adult side accommodated our growing collection of audiobooks. An underutilized bin browser unit from the adult side joined its counterparts in the picture book area allowing an increase in breakout display storage. Pat Downs-Reid improved arrangement of the Children's side through multiple shifting and labeling projects, with assistance from Denver Pettus, Page I.
The new audiobook shelving provided the impetus to initiate a project to label the audiobooks with large visible alphabet letters for filing. Katie Orr set up the template and printed out labels on special label sheets; all the Aides worked together to complete the project. The result was a vast improvement in ease of shelving and locating audiobooks, a benefit to both patrons and staff. The label sheets also allowed us to print up professional looking spine labels for travel planners and to replace old ones, a joint project of Katie Orr and Lorraine Bryant.
Audrey McClellan donated four prints by Edward Gonzales depicting families reading together, and she arranged to have them framed. The funding for the framing came from multiple sources, including a donation from a patron. An October Art Talk event titled "Art Among Us: Public Art in Public Libraries" marked the arrival of the prints.
Another goal achieved in 2001 was the installation of electronic door openers in the entry. The wait had been so long, that their arrival was a cause for celebration. Barbara Klug initiated the idea for an Open House and wire-cutting ceremony to celebrate the 106 new doors. She took charge of coordinating the event and contacted a patron in the neighborhood, who had waited and lobbied for years for the door opener; the patron performed the wire cutting and said words of inspiration, making for a very moving and lovely event.
We had other not so pleasant events at the library, which pointed to the need for improved security or lighting. An exposer frequented the windows by the parkway, alarming young women who were studying or reading in the area. Meetings with Dave Kirk, Community Libraries Building Supervisor, Art Thomas, the Security Supervisor, and the neighborhood representatives from the SAFE Department of the Minneapolis Police Department, provided no easy solution to the problem. The SAFE Department agreed to step up police surveillance of the parkway and set up a decoy in the library. The librarians scheduled regular walkthroughs in the library to patrol the window area every 20 minutes in the evening. After implementing the measures, the incidents ceased.
A power outage in the library indicated a need for emergency preparedness on the part of the staff. Teresa Jensen worked with Susan Glenn to provide emergency procedures manuals with forms at every service desk. We conducted staff walk-throughs to make sure staff was familiar with locations of power fail and fire emergency equipment.
Pat Downs-Reid's Literacy Specialist role grew substantially during the year, with the initiation of two major MPL early literacy projects, for which Pat was Project Coordinator. The Read To Me volunteer project is sponsored by the Friends of MPL in collaboration with St. Mary's Place and the Harriet Tubman Center, and the Early Learning Initiative Pilot Project is a collaboration with the Public Library Association, the Minnesota Department of Health, and Hennepin County Library. Pat developed booklists, selected appropriate books and props, and conducted volunteer and childcare provider training. Pat was scheduled for offdesk time towards the projects. Charlotte Wilmot and Lorraine Bryant have provided assistance with both Adult and Juvenile reference and collection maintenance. Sandy Purdue also has helped staff the Washburn Children's Department, while Linden Hills has been closed.
Another goal for the year was to improve neighborhood involvement and collaborations with community agencies and organizations. Susan Glenn began to attend regular Lynnhurst Neighborhood Association meetings and arranged with Washburn Community Education to teach classes on MPL Online Catalog and MPL database searching. The classes identified electronic barriers to Washburn High School student access to online databases. Follow-up contacts with the Media Specialist worked at eliminating barriers and made steps towards setting up MPL database training for the high school faculty, scheduled for early 2002.
Throughout the year, staff development was a priority. New CybraryN, Millennium Serials, and Online Timesheet software necessitated staff training. MPL required other training for which all staff was scheduled. Professional staff also took advantage of the MPL Technology Center and database training opportunities. Ongoing staff development
107 will be the way of the future, as technology changes reqmre more technical and professional expertise.
The community used the Washburn meeting room heavily throughout the year. It was scheduled most evenings and many days as well. Our popular weekly Toddler and Preschool Storytimes presented by Charlotte Wilmot and Pat Downs-Reid continued to draw young children to the library. The room was also used by many outside groups for meetings and classes. The American Association of Retired Persons Tax Help offered from February through tax day drew crowds, who lined up regularly outside the meeting room doors. Other popular class offerings were from the Elder Learning Institute and the Washburn Community Education Older Adult Program. Classes draw large numbers of seniors to the library to participate in lifelong learning. The "History of Christianity" class, which started in September, proved to be timely after September 11, and the 71 participants engaged in intense discussion.
Building milestones this year included the arrival of the electronic door openers, removal of the malfunctioning glass doors on the media case, elimination of the lighting problems at the circulation desk (bulbs removed to prevent glare), and the repair of the hole in the wall, a project that took a full year to be completed. Locks on various doors continued to need ongoing maintenance. Furnishings received this year included the 108' long shelving range for audiobooks, two small cherry bookshelves for juvenile reference books, and a media cart for the videocassette player. Equipment arrivals and changes included two new public Internet PC's and two new staff PC's to replace older Micron computers. Two older computers were set up as word processors and two were converted to staff use, one for the Youth Services office, and one for the Janitor-Engineer's desk.
The year saw the usual staff comings and goings, exacerbated by unusually long delays before positions were filled. Clark Whitlow was hired as District Page I in June. Sara Hayes, .5 Aide I, resigned in June and was finally replaced in October by Ethel Reinharz; a contract negotiation temporarily put a halt on new Aide I job postings. Unfortunately Ethel only stayed with us for a few weeks. The parade of substitutes (or lack thereof) was a drain on staff both emotionally and physically, especially as they managed increased business levels. As the year came to a close with a full permanent staff soon to be in place, we looked back on a busy year, and looked towards the New Year with renewed health and optimism for a successful 2002.
Respectfully Submitted, ~.(~~ Susan Glenn Acting Community Librarian
108 Washburn Community Library Staff Complement 2001
Susan Glenn Acting Community Librarian January 1- December 3 1
Pat Downs-Reid District Youth Services Librarian January 1- December 31
Lorraine Bryant Library Assistant I January 1 - December 31
Charlotte Wilmot Library Assistant I January 1 - December 31
Audrey McClellan .7 Library Assistant I January 1 - December 31
Marie Svang Library Aide III January 1 - December 31
Jerome Cain Library Aide I January 1 - December 31
Barbara Klug Library Aide I January 1 - December 31
David Lowe Library Aide I January 1 - December 31
Sara Hayes .5 Library Aide I January 1-- June 21
Ruth Martin .5 Library Aide I January 1 - December 31
Cassandra O'Malley .5 Library Aide I January 1 - December 31
Cathryn Orr .5 Library Aide I January 1 - December 31
Ethel Reinharz .5 Library Aide I October 8 -- November 1
Michael Schomisch .7 Library Aide I January 1 - June 1
Denver Pettus Library Page I January 1 - December 31
Donald Witthans Library Page I January 1 - December 31
Clark Whitlow Library Page I June 4 - December 31
Nancy Cerisier Jani tor-Engineer January 1 - December 31
Cynthia Miller .5 Janitorial Worker January 1 - December 31
Teresa Jensen Staff Complement Substitute January 1 - November 31 Librarian
Eleanore Pederson Staff Complement Substitute January 1 - December 31 Librarian
109 Yvonne Staubus Staff Complement Substitute Aide January l - December 31 I
HoaiD. Pham Homework Helper Tutor January l -June 5
Lakitta Woods Homework Helper Tutor January l - May 31
Chris Gordon Homework Program Volunteer January l - December 31
Jeanne Exline Volunteer Internet Tutor January l - December 31
Gene Weiss Volunteer Internet Tutor January l - December 31
110 Washburn Community Library Staff Involvements/Activities 2001
Lorraine Bryant Memberships American Library Association Minneapolis Public Library Staff Association Professional Librarians Union of Minneapolis
Conferences, Classes, Seminars, Meetings College of St. Catherine Best Books for Children Redefining Best Books for Young Adults Hennepin County Library Changing Roles ofLibraries: Glen Holt Metropolitan Library Service Agency (MELSA) Navigating Stormy Waters Minneapolis Public Library All StaffTrainingDay CybraryN Training First Friday Implementation Committee Meeting Interim Library Developments Meeting Internet Use Guidelines and Prodedures Update Librarian Classification Informational Meeting Library Links: Latino Cultural Awareness Workshop Library Links: Somali Cultural Awareness Workshop Online Database Training - Electronic Resources Specialist Training Online Timesheet Training Prevention of Sexual Harassment Workshop Staff Association Holiday Tea Staff Recognition Dinner
Presentations City Halloween Party - Halloween stories
Jerome Cain Memberships AFSCME Local 99
Conferences, Classes, Seminars, Meetings Minneapolis Public Library CybraryN Training Internet Use Guidelines and Procedures Update Library Links: Somali Cultural Awareness Workshop Millennium Serials Training Online Timesheet Training Prevention of Sexual Harassment 111 Presentations Millennium Serials Training
Pat Downs-Reid Memberships American Library Association Public Libraries Division Minnesota Book Awards Selection Committee Southwest Family Room Collaborative Council
Conferences, Classes, Seminars, Meetings: Minneapolis Public Library All Staff Day CybraryN Training Internet Use Guidelines and Procedures Update Library Links: Latino Cultural Awareness Workshop Library Links: Somali Cultural Awareness Workshop Online Timesheet Training Prevention of Sexual Harassment Workshop Youth Services Collection Development Meeting Minnesota Department of Health CHAMP Survey Meeting Minnesota Homeschoolers Association Fall Conference Public Library Association PLA Spring Symposium -- Early Literacy Initiative, Chicago Southwest Family Room
Presentations/Professional Contributions: Read To Me Volunteer Training -- Harriet Tubman Center Read To Me Volunteer Training -- Mary's Place Story-Sharing Staff Presentation- Community Childcare Center
Publications Contributing author Reading with Dad: A List of Quality Children 's Picture Books Featuring Fathers - in cooperation with Minnesota Humanities Commission and Motherread/Fatherread Minnesota
Special Projects Read To Me project development and implementations with Harriet Tubman Domestic Abuse Center, Mary's Place, and Crisis Nursery, a volunteer program sponsored by the Friends Of the Minneapolis Public Library Early Learning Initiative Pilot Project, project development in collaboration with Public Library Association, Minnesota Department of Health, and Hennepin County Library 112 Glenn, Susan Memberships American Library Association Public Libraries Division Minneapolis Public Library Linden Hills Library Design T earn Linden Hills Teen Advisory Group (TAG) - Sponsor MELSA Outreach Committee Page Performance Standards Committee Minneapolis Public Library Staff Association Professional Librarians' Union of Minneapolis (PLUM)-President
Conferences, Classes, Seminars, Meetings City of Minneapolis Constructive Receipts Linden Hills History Study Group Down At the Lake; A Historical Portrait ofLinden Hills reception Linden Hills Neighborhood Association Linden Hills Neighborhood Festival Lynnhurst Neighborhood Association Minneapolis Public Library All Staff Day CybraryN Training Developing Performance Standards Design Kickoff Week Meeting - Washburn Internet Use Guidelines and Prodedures Update Linden Hills Teen Advisory Group - Web Page Design Online Timesheet Training Prevention of Sexual Harassment Workshop Staff Recognition Dinner Supervisor's Training: Performance Appraisals Supervisor's Training: Sexual Harassment Supervisor's Training: Lead Worker Training Supervisor's Training: Security and Interim Operations Southwest Community Education Southwest Community Halloween Festival Washburn Community Library Art Among Us: Public Art in Public Libraries Washburn Holiday Readings
Presentations Linden Hills Neighborhood Council Environment and Education Committee Linden Hills Community Library Renovation and Expansion Update Washburn Community Education Using the MPL Online Catalog Using the MPL Online Catalog: Database Searching 113 Hayes, Sara Memberships AFSCME, Local 99
Conferences, Classes, Seminars, Meetings Minneapolis Public Library CybraryN Training
Klug, Barbara Conferences, Classes, Seminars, Meetings Minneapolis Public Library All Staff Day CybraryN Training Internet Use Guidelines and Procedures Update Introduction to Microsoft Word Millennium Serials Training Online Timesheet Training
Lowe, David Conferences, Classes, Seminars, Meetings Minneapolis Public Library All Staff Day CybraryN Training Internet Use Guidelines and Procedures Update Library Links: Cultural Awareness Workshop Millennium Serials Training Online Timesheet Training
McClellan, Audrey Memberships Minneapolis Public Library Staff Association Professional Librarians Union of Minneapolis (PLUM)
Conferences, Classes, Seminars, Meetings Minneapolis Public Library CybraryN Training Internet Use Guidelines and Procedures Update Online Timesheet Training Prevention of Sexual Harassment Workshop
Presentations Washburn Holiday Readings "Wire-Cutting Event" in celebration of the arrival of the handicap access doors
Martin, Ruth Memberships AFSCME, Local 99 114 Conferences, Classes, Seminars, Meetings Minneapolis Public Library All Staff Day CybraryN Training Internet Use Guidelines and Procedures Update Library Links: Cultural Awareness Workshop Millennium Serials Training Online Timesheet Training Prevention of Sexual Harassment Workshop
O'Malley, Cassandra Memberships AFSCME, Local 99 Minneapolis Public Library Staff Association
Conferences, Classes, Seminars, Meetings Minneapolis Public Library All Staff Day New Employees Innopac Training and Orientation Internet Use Guidelines and Procedures Update CybraryN Training Millennium Serials Training Online Timesheet Training Preventing Sexual Harassment Workshop
Orr, Cathryn Memberships AFSCME, Local 99 Minneapolis Public Library Staff Association
Conferences, Classes, Seminars, Meetings Minneapolis Public Library CybraryN Training Internet Use Guidelines and Procedures Update Millennium Serials Training Online Timesheet Training Prevention of Sexual Harassment Workshop
Pettus, Denver Conferences, Classes, Seminars, Meetings Minneapolis Public Library All Staff Day CybraryN Training Internet Use Guidelines and Procedures Update Library Links: Latino Cultural Awareness Workshop 115 Library Links: Somali Cultural Awareness Workshop Online Timesheet Training Prevention of Sexual Harassment Workshop
Purdue,Sandy Memberships Minneapolis Public Library Staff Association
Conferences, Classes, Seminars, Meetings Linden Hills History Study Group Down At the Lake; A Historical Portrait ofLinden Hills reception Metronet/MELSA Gale Database Training: Literature Resource Center Minneapolis Public Library All Staff Training Day Art Among Us; Public Art in Public Libraries Book Week: Author Kate DiMillo CybraryN Training Design Kickoff Week Meeting Internet Use Guidelines and Procedures Update Online Timesheet Training Prevention of Sexual Harassment Workshop Summer Reading Program Meeting Youth Services Collection Development Meeting Swedish American Institute Author Christine Bjork University of Minnesota Book Week Events and Author Patricia Polocco York A venue Art Fair
Svang, Marie Memberships American Library Association Minnesota Library Association
Conferences, Classes, Seminars, Meetings Metronet/MELSA Gale Database Training Minneapolis Public Library All Staff Training Day CybraryN Training Internet Use Guidelines and Procedures Update Lead Worker Training Library Links: Latino Cultural Awareness Workshop Library Links: Somali Cultural Awareness Workshop Online Timesheet Training 116 Millennium Serials Training MOP Meeting Online Timesheet Training Prevention of Sexual Harassment Workshop Minnesota Library Association Annual Convention
Wilmot, Charlotte Memberships Minneapolis Public Library Staff Association Community Libraries Representative Minnesota Library Association University of Minnesota, Kerlan Friends
Conferences, Classes, Seminars, Meetings Metronet/MELSA Gale Database Training: Biography Resource Center Gale Database Training: History Resource Center Minneapolis Public Library All Staff Training Day CybraryN Training Design Kickoff Week Meeting Electronic Resources Library - Database Training Internet Use Guidelines and Procedures Update Library Links: Latino Cultural Awareness Workshop Library Links: Somali Cultural Awareness Workshop Online Database Training Online Timesheet Training Prevention of Sexual Harassment Workshop Youth Services Collection Development Meeting
Whitlow, Clark Conferences, Classes, Seminars, Meetings Minneapolis Public Library CybraryN Training Internet Use Guidelines and Procedures Update New Employees Innopac Training New Employees Outlook Training
Witthans, Donald Conferences, Classes, Seminars, Meetings Minneapolis Public Library All Staff Training Day Internet Use Guidelines and Prodedures Update Online Timesheet Training Prevention of Sexual Harassment Workshop
117 Hosmer Community Library Annual Report 2001
2001 was a year of continued growth, development and success at Hosmer Library. Community collaboration with surrounding neighborhoods was strengthened and enlarged. These strong community ties helped maintain Hosmer as a place of excitement, involvement, commitment, and growth. Within the community Hosmer continues to be considered a dynamic center for information, learning, and entertainment.
The 2001 statistics point out how lively a place Hosmer really is. The main floor gate counter, room count surveys, school and group visits numbers, coupled with tech center, conference room and meeting room figures all show that Hosmer was a far busier place in 2001. Over 125,000 people used the Hosmer facility and its resources during 2001. These figures show a continued increase of over 20% over past figures that were over 20% increases as well. The staggering numbers of people who now use Hosmer demonstrate that Hosmer is a major continuing success story.
Hosmer circulation figures and in-library use of materials testify with equally impressive results for 2001 on the library's impact within the neighborhood. Without neighborhood collaborative partners who gave over $30,000 to increase materials budgets, an increase in circulation at Hosmer of over 25% for 2001 above the record circulation for 2000 would not have been possible. Areas where community funds were added to collections saw overwhelming use and growth in circulation statistics. Hosmer has proven if you provide the people with resources they will come and they will use them.
People who regularly use Hosmer still insist that their library is more than a building and materials. Hosmer's staff creates the successful link between the Library and its widely diverse communities. Hosmer is a democratic institution with very strong support from neighborhood groups working collaboratively to promote the library as a place for building community. Hosmer staff deals courteously with four or five different cultures and languages hourly. They remember patron names, establish relationships with them, remember what individuals like to read, who their family members are, etc. creating bonds with patrons, which makes the library staff neighbors. Hosmer is considered a friendly place despite the fact that the ratio of staff complement to gate count shows Hosmer's small staff deals with more people per staff member than any other city library.
The Homework Helper Program, Library Links, and Summer Vista reading programs have helped generate additional excitement and use of Hosmer as a center for learning and entertainment. The Homework Helper program saw a dramatic increase in the number of children using the program. Special efforts to attract Latino and Somali students reaped huge rewards to the library in terms of the numbers of these students using Hosmer. Hosmer' s Bucks for Brains Program helped generate excitement among area students by rewarding them for good grades. The award party held at Hosmer brought the community together in honoring our students. Newly arrived immigrant 118 children getting money for good grades inspired whole families. Several community members actually wept at the award presentation and called it the best thing they had seen for instilling community pride.
The summer Vista volunteers, coordinated by our year round Vista volunteer, worked with large numbers of children during the summer and kept Hosmer a dynamic, high pitched facility exhibiting the electricity and vibrancy that the community has come to expect from their community library.
The overly quiet atmosphere and lower use of Hosmer Library is a thing of the past. The community around Hosmer loves the library, they take proud ownership of it, and community input continues to be an integral part of Hosmer's success. Collaborative efforts with the community have strengthened Hosmer's resources and capabilities in better serving community needs. Grants from Powderhom, Kingfield, Bancroft and the Richard Green Weed & Seed program allowed for the purchase of crucial additional materials, resources, and programs. Increased gate count and repeat visits from patrons and schools were a direct result of these grants. Without these substantial grants Hosmer's resources would have been severely limited.
Besides providing funds for books, music and videos, community grants had a significant impact in other aspects of Hosmer' s success story. In 2001, grants provided funds for an additional 36 summer programs. Summer is a busy but restless time for area youth and community collaborative dollars enabled Hosmer to present entertaining, informational programs for youth and their families. Most events reached maximum of 75 people in attendance. Other programs were designed for small group participation and included events like musical instruments making and magic classes. These programs were equally successful as large audience programs. Events were primarily multicultural in nature and included performances by musicians, dancers and storytellers from all over the world. Holiday musical concerts and sing-alongs remained popular with the elderly and family groups. Our annual talent show this year with a carnival put on by Hosmer's VISTAs, highlighted area talent and was once again a huge success. Over 150 people took part in the day's events. Community sponsored programs kept patrons coming to the library and provided free entertainment and a safe haven for neighborhood youth and families.
Outreach to the community and community collaboration have been key to Hosmer's success. Hosmer's efforts were recognized by the National PBS Offices and a TV crew came to Hosmer to film a segment for a PBS Presidents program entitled "Creating Social Capital" presented at the annual PBS convention. Hosmer was used as an example of successfully tying into the community and statements about library efforts within the community were used as the closing segment of the program.
Respectfully submitted, ~\J~ Roy W oodstrom Community Librarian 119 Hosmer Community Library Staff Complement 2001
Roy W oodstrom Librarian III January 1 - December 31 Tracy Borris Library Assistant I January 1 - December 31 Cathy Camper Librarian II January 1 - December 31 Ophelia Bergman Library Aide III January 1 - December 31 Barbara Elg Library Aide I January 1 - December 31 Clark Whitlow Library Page I June 1 - November Linda Granger SCS Library Aide I January 1 - August John Passi SCS Library Aide I January 1 - December 31 Anna W codling SCS Library Aide I October 1 - December 31 Gentral Johnson SCS Library Aide I January 1 - May Nannette Pohlmann SCS Library Aide I January 1 - December 31 Tom Seaman Janitor/Engineer January 1 - December 31 Leo Montes Bilingual Outreach Liaison January 1 - December 31 Wizard Marks Americorp Vista Volunteer January 1 - December 3 1 Kari Balck Homework Helper January - August Karen Chae Homework Helper January - April Willie Glenn Homework Helper January - September Brianna Miller Homework Helper January - April
120 Hosmer Community Library Staff Involvements/Activities 2001
Ophelia Bergman Memberships Local 99
Tracy Borris Memberships American Library Association Professional Librarians Union of Minneapolis
Presentations Bancroft Elementary Banneker Elementary School Central Neighborhood Information Night Powderhom Elementary School Powderhom Summer Info Richard Green Central Park Elementary
Barbara Elg Memberships Local 99
Presentations Staff Representative for Pierre Bottineau renovation Interviewed for PBS President's forum film on Social Capital
Roy Woodstrom Memberships American Library Association Professional Librarians Union of Minneapolis
Presentations Bancroft Neighborhood Association Central Neighborhood Association Kingfield Neighborhood Association Richard Green Weed and Seed Initiative National Public Broadcast Conference Presidents forum on Social Capital
121 Linden Hills Community Library
2001
Linden Hills Community Library closed in March 2001 for construction
No report
122 East Lake Community Library Annual Report 2001
The year of 2001 for the staff of East Lake Community Library was like working in the middle of a whirlwind. The year started with conventional library service to the community, a month long closing for library for re-carpeting and a busy Summer Reading Program for the children of the Longfellow Community. Even, through these changes East Lake Community Library was able to increase it circulation and maintain its presence in the community.
East Lake Community Library again saw an increase in its circulation due in part with the continued District library hours and with the addition of Sunday hours in September 2001. The new Sunday hours at East Lake were a great success and embraced by the community. It also appears to becoming a Family day at the library. Internet usage remains steady and is bringing in new patrons who seem to be using our book collection will the wait to use the Internet.
For the library staff, quality library service to the Longfellow Community was our paramount goal for year. The library's book collection still remains our stock and trade but the demands for our video and compact disc's collections are on a steady rise by our patrons. The video collection has doubled and we introduced a small collection of feature films on CD that we plan to expand next year. The usage of our talking book collection increased this year by the public for vacation and day to day commuter travel and will be expand corning years.
Library service to youth and their families continue to flourish this year. The Youth Services Librarian Charlene Gabler visited all first, second and third grade classes in schools assigned to East Lake Community Library. The month of May designated 'School Visit Month' by Youth Services and Ms. Gabler used the time to promote the Summer Reading Program. These school visits contributed to the successful completion of the Summer Reading Program registering a total of 745 registered Library Kids. These Library Kids attend many of our special summer activities and by the end of the summer had read a total of 4,000 books. However the highlight of the year was when Newbery Honor Award winner and National Book Award nominee, Kate DiCarnillo celebrated Children's Book Week at East Lake Community Library. I would also be remiss if I did not mention that Hannah Lieberman, a South High School student and library user she was a senior winner in the Minnesota State History Day competition. She later went on to win first place in the National History Day competition.
Again the libraries meeting room was prime property for community usage and increase demand came with Sunday's hours. Group utilizing the meeting room were the Minnesota Atheist, the Green Party, the Longfellow Community Council, the Minneapolis Rowing Club, Minneapolis Police Department, Blue Cross Blue Shield,
123 UCare Minnesota, Well Mind Association of Minnesota, Longfellow Business Association, Minneapolis Election and Minneapolis Community Education.
The year also saw several personnel leave East Lake Community Library. Library Aide I. 7 Rose Defoe became a full-time Library Aide I at Webber Park and Library Assistant I.5 Svetlana Vasslieva became Librarian in the Humanities/Special Collection Department. Molly Reinemann East Lake District Library Page I.5 move to New Hampshire. New staff members came to fill our vacancies and by the end of 2001 we had a full staff complement. Library Aide I Karen Kilbride transferred from North Regional to Rose Defoe position. We also welcome two new library employees to fill two existing positions. Julia Priest became the Library Assistant I.5 replacing Svetlana Vasslieva and Debra Huebner became the full time Library Page I replacing Molly Reinemann. As District Library Page I Ms Huebner will share her time between East Lake and Franklin.
The business climate improved drastically this year in Longfellow Community with the renovation of the Coliseum Building at 27th and Lake Street. New businesses relocating in the Coliseum Building were Denney's, C.L.U.E.S., and La Cinica. The Oddfellow building across the street for the Coliseum Building is also being totally renovated and is becoming a business incubator for the Hispanic community.
So as we end another year I would like to thank the East Lake staff for the outstanding work and steadfast loyalty. For it is through their effort that the library remains a beloved institution in the Longfellow Community.
Respectfully submitted,
124 East Lake Community Library Staff Complement 2001
Jerry Blue District/Community Librarian January~ December 31
Charlene Gabler District Youth Service Librarian January 1 - December 31
Betty Berman Library Assistant I .6 January 1 - December 31
Denis McLaughlin Library Assistant I .5 January 1 - December 31
Julia Priest Library Assistant I .5 January 1 - December 31
Svetlana Vasslieva Library Assistant I .5 January 1 - December 31
Alvin Bowman Library Aide III January 1 - December 31
Ruth Hanson Library Aide I January 1 - December 31
Karen Kilbride Library Aide I June 18 - December 31
Douglas Mruz Library Aide I (Rover) February 6-December 31
Carol Gravlin Library Aide I .9 January 1 - December 31
Rose DeFoe Library Aide I . 7 January 1 - February 16
Mary Booth Library Aide I .5 October 12-December31
Michael Cross Library Page I January 1 - December 31
Debra Huebner Library Page I August 5 - December 31
125 Molly Reinemann Library Page I .5 January 1 - May 5
Vern Dekeuster Janitorial Engineer January 1 - December 31
Homework Helper
Molly X Constance Devich January 1 - December 31 Fritz Hoehn January 1 - December 31 Melissa Opper January 1 - December 31 CuongPham January 1 - December 31 Lakitta Woods January 1 - December 31 Peter Wuest January 1 - December 31
Library Volunteers
Claire Stone January 1 - December 31 Theresa Dobbins Summer 2001 Alice Gerard Summer2001 Carrie Hanzai Summer2001 Ben Peterson Summer 2001 Carlye Proescholdt Summer2001 Emma Riese Summer2001 Rita Schleicher Summer 2001
126 East Lake Community Library Staff Involvement/Activities 2001
Betty Berman Membership Minnesota Library Association
Conference, Classes, Workshops Prevention of Sexual Harassment Workshop Best Books for Children Best Books for Young Adult Internet Use Guidelines
Jerry Blue Membership Longfellow Community Council MELSA Education Committee Success By 6 Cultural Dynamics Committee Library Supervisor' Union Committee
Conference, Classes, Workshops Prevention of Sexual Harassment Workshop Performance Appraisal Training Performance Standards Workshop Understanding Accented Speakers Internet Use Guidelines Managing Crisis: Dealing with the Mentally and Emotionally Disturbed
Mary Booth Conference, Classes, Workshops Prevention of Sexual Harassment Workshop Internet Use Guidelines
Alvin Bowman Conference, Classes, Workshops Prevention of Sexual Harassment Workshop Lead Worker Workshop Internet Use Guidelines
Michael Cross Conference, Classes, Workshops Prevention of Sexual Harassment Workshop Internet Use Guidelines
127 Charlene Gabler Memberships American Library Association Minnesota Library Association Public Library Association Professional Librarian Union of Minneapolis
Conference, Classes, Workshops Internet Use Guidelines
Carol Gravlin Conference, Classes, Workshops Prevention of Sexual Harassment Workshop Internet Use Guidelines
Ruth Hanson Conference, Classes, Workshops Prevention of Sexual Harassment Workshop Internet Use Guidelines
Karen Kilbride Conference, Classes, Workshops Prevention of Sexual Harassment Workshop Internet Use Guidelines Managing Crisis: Dealing with the Mentally Ill and Emotionally Disturbed
Denis McLaughlin Conference, Classes, Workshops Prevention of Sexual Harassment Workshop Performance Standards Workshop
Douglas Mruz Conference, Classes, Workshops Internet Use Guidelines
128 Franklin Community Library Annual Report 2001
2001 was a year of many changes and highlights. By far the most far reaching for patrons was Franklin's opening on Saturdays after a 25 year hiatus, giving patrons 6 day a week access to the Library. Also, as part of the Minneapolis Public Library's 10 year plan to upgrade community libraries, Franklin was selected to begin the renovation process. This process began in September with the formation of an advisory group made up of Phillips neighborhood residents and agency heads. By year's end, four meetings of the advisory group had been held and the architectural firm of Meyer, Scherer and Rockcastle had been hired. This exciting process will undoubtedly result in a Franklin Library that will be much better able to serve the needs of the Phillips neighborhood.
Our ability to assist youth and families in the area got a real boost when Hilary Moon Murphy joined us in March as the .5 youth services librarian. After a year of substitutes her coming was extremely welcome. Hilary has made a special effort to connect with Franklin's very diverse clientele. Her storytime series have been very popular with local daycare groups and attendance has been climbing. Summer was a very busy time for us as the summer reading program, Wal.fin' Down Books@ Your Library, registered a total of 487 children, making us one of few libraries that did not lose registration numbers. Hilary recruited a very diverse Read Team made up of 11 young people - 5 homeschoolers, three Latinos and three Somalis. This group signed children up, kept statistics, gave out prizes, made displays and assisted at programs. Making all of this work took a lot of preparation and nurturing and Hilary is to be commended for going the extra mile to make it work.
Franklin's afterschool Homework Helper program was again the busiest site for the year with a total 2,917 of student visits. The World Trade Center disaster of September 11th and Ramadan had an impact on numbers, but our excellent Homework Help tutors worked hard to make sure the students understood their homework.
Two other staff changes were helpful. In August, Debra Huebner joined us as a two day per week shelver. Her efforts make Franklin look its best everyday. Scott Zimmerman until October and John McClain from then on, gave us welcome Monday through Friday security coverage. We were all very happy, when in December, Rodney Johnson started as the Saturday security officer. It feels much safer to have someone here on Saturdays, since neither the Franklin Learning Center, nor the Phillips Computer Center is open.
Library Links liaisons Warsame Shirwa and Leo Montes have proved to be invaluable assets to Franklin Library. W arsame assists our extremely large Somali clientele. His presence Monday through Thursdays during our Homework Help hours means that he can assist with translation, help provide a calming influence for our largely Somali homework helper population and troubleshoot problems with the Internet. Library Links Liaison Leo Montes had been coming to Franklin on Monday evenings to interact with 129 Spanish speaking patrons who came in to get library cards or browse our Spanish collection, which is still the largest in the community libraries. Both Leo and I knew that a computer class in Spanish would be very popular, so after working with Chris Till of the Library Links office and Joseph Bester of the Phillips Computer Center, on September 1ort, a class taught by Leo in the Phillips Computer Center, was started. Attendance averages about 10 per week and with 7 computers this has worked out well. These classes and other forms of outreach to the Latino community, including in library bilingual storytimes, visits to churches and schools, most particularly Andersen which now has a Latino population of over 50%, have resulted in an ever-increasing number of Latinos using Franklin. It should also be noted that both Hilary and Aide I Nancy Nelson took a Spanish language Community Education class, so that they could better assist this group. Ms. Munger also uses her Spanish on a daily basis.
In the area of collaborations, we have established good rapport with our new next door neighbor, San Miguel Middle School, a small charter school program run by the 1 LaSallian Christian Brothers. This school replaced Catholic Charities Branch I. The 6 h and ih grade teachers from San Miguel use Franklin constantly as a resource and bring students in to get cards and select materials. We also saw other groups who brought clients, mostly Somali, eight times during the year for an orientation and tour. These groups included the Cedar Riverside Family School, which is connected to Minneapolis Public Library through a Family Opportunities and Literacy Collaborative (FOLC) grant and the International Institute. We also continued our several year collaboration with the Andersen School Early Childhood and Family Education (ECFE) Spanish parents group. On a monthly basis parents and children from that program came to hear a bilingual storytime at Franklin and check out materials. In addition, we continued our long-time connection with Centro whose preschoolers are also brought for the bilingual storytime.
A discussion of collaboration would not be complete without mentioning the Franklin Leaming Center and the Phillips Computer Center. Literacy Coordinator Nancy Thornbury, along with assistants, Larry Risser and Art Froehle of the Leaming Center are dedicated to making their students better equipped for the world, and with that in mind, they make a very strong effort to get all of their students acquainted with the Library and make sure they are encouraged to get library cards and use the Library. Joseph Bester of the Phillips Computer Center also tries to connect his users to the Library. It is a pleasure to work with such dedicated individuals.
Also, it needs to be noted that the many homeschooling families who live in the Phillips neighborhood continue to heavily use our children's materials and are a much appreciated mainstay of Franklin's juvenile circulation.
There are some issues that continue to plague us, among them the following: the fact that all public telephones in the area have been removed due to drug dealing means we are constantly asked for a telephone; the fact that we have the only public restroom in the immediate area means we see a constant parade of people through the Children's area, most of those people having no intention of using the Library in any other way. To make things more difficult, we have a non-commercial water saver toilet that plugs up on an 130 almost daily basis making it necessary for Library staff to attend to this among all of our other duties. But the most difficult issue is Internet access. We have only two stations and because most people who wish to use the Internet for email, chat rooms, etc. have had little, if no experience, with computers, means we constantly assist people in either getting on the Internet, or we troubleshoot the problems that arise once they are there. All of this takes time away from other responsibilities. It should be noted that the Phillips neighborhood is the poorest and most diverse in Minneapolis and for many neighborhood residents the Library provides their only access to technology. It should therefore come as no surprise that there is a constant stream of people waiting for the Internet and no matter how many we add, it will not be enough.
As I tell people, Franklin has a wonderful staff. The patrons of Franklin could not be better served. Aide I Nancy Nelson shows consistent patience and kindness as she deals with our huge clientele of people whose first language is not English. She of course received her tutorial under the watch of Franklin's excellent Library Aide III Patricia Pedersen. Pat's model is one that all should see - unfailing professionalism, coupled with a very caring and kind attitude. Not to be left out is Dennis Hanson, Janitor/Engineer for 10 years at Franklin. His care of the building and grounds is lauded by all, including neighborhood residents who often comment on our lawn and shoveled sidewalks. My great thanks to all!
As always, it was a year of change. Everyone took a step back after September 11 and paused to reflect on what is important in life. We at Franklin are pleased that we did well through a challenging year and look forward to the challenges that 2002 may bring.
Respectfully submitted .~ ~€Lt A· )1 u"'~j' Sally L. :Munger Community Librarian
131 Franklin Community Library Staff Complement 2001
Sally Munger Library Assistant II January 1 - December 31 Librarian II
Hilary Moon Murphy Library Assistant I March 27 - December 31
Patricia Pedersen Library Aide III January 1 - December 31
Nancy Nelson Library Aide I January 1- December 31
Dennis Hanson Janitor/Engineer January 1 - December 31
Ruth de Guzman Dalman Librarian Substitute/Youth January 9 - March 20 Services
Molly Reinemann Library Page January 2 - May 1
Debra Huebner Library Page August 28 - December 31
Leo Montes Bilingual Outreach Liaison January 1- December 31
W arsame Shirwa Bilingual Outreach Liaison January 1- December 31
Adam Abdi Homework Helper December 1 - December 21
Jamal Adam Homework Helper December 1 - December 21
Kristina Balck Homework Helper January 17 - December 21
Robert Bryant Homework Helper January 8 - June 7
132 Senit Debesai Homework Helper September 17 - December 21
Frederick Hoehn Homework Helper January 8 - December 21
Sara Jerpseth Homework Helper September 17 - December 21
Bijaya Padhy Homework Helper March 7 - June 7
Carilee Pemberton Homework Helper January 9 - April 24
Luis Pereira Homework Helper January 8 - June 5
Hiep Pham Homework Helper September 17 - December 21
AnnaResele Homework Helper September 21 - December 21
Samuel Rose Homework Helper January 8 - May 10
Laura Silver Homework Helper January 16 - March 29
Jennifer Skar Homework Helper January 8 - May 10
133 Franklin Community Library Staff Activities/Involvements 2001
Sally Munger Memberships Professional Librarians Union of Minneapolis Andersen Family Resource Center Council Franklin Avenue Business Association/Secretary
Meetings/Conferences/Special Events Prevention of Sexual Harassment Workshop Performance Appraisal Training Internet Use Guidelines
Presentations Andersen School Early Childhood Family Education (ECFE) Spanish speaking families Andersen School ECFE/Way to Grow/Hmong families Aurora Charter School/2 presentations Andersen School ECFE/Somali families Andersen School parents meeting/Spanish speaking parents Baby's Space/Neighborhood Early Leaming Center Andersen Elementary/3rd grade class International Institute/5 presentations Andersen School "El Dia del Nino Somalian Women's Association Family Opportunities in Literacy (FOLC) English Language Leaming Center Cedar Riverside Family School/Evenstart Franklin Advisory Committee/in preparation of future renovation
Hilary Moon Murphy Memberships Professional Librarians Union of Minneapolis/steward
Meetings/Conferences/Special Events Prevention of Sexual Harassment Workshop Beginning Spanish Internet Use Guidelines
Presentations African American Parent Involvement Day
134 Patricia Pedersen Memberships AFSCME/Local 99
Meetings/Conferences/Special Events Prevention of Sexual Harassment Workshop Lead Worker Workshop Internet Use Guidelines
Nancy Nelson Meetings/Conferences/Special Events Prevention of Sexual Harassment Workshop Understanding Accented Speakers Internet Use Guidelines Beginning Spanish Storytime 101/Basic Storytelling Techniques
135 Franklin Learning Center Annual Report 2001
The Franklin Leaming Center (FLC) has had a positive year through the outstanding work and support of the students, volunteers, Minneapolis Public Library (MPL), Friends of MPL, Carnegie Grant and partnerships with Americorps, University of Minnesota and Augsburg College. FLC is an adult literacy program providing one-to-one tutoring in reading, writing, grammar, listening/speaking, General Education Development (GED High School Equivalency), United States Citizenship and computer training. It is staffed with a literacy coordinator, two half-time instructors, one .7 instructor (1/1-6/30/2001 through the Carnegie Grant), Americorps members and volunteers. There were 115 volunteers who contributed 6,270 hours, and 448 students who studied 14,526 hours. More than 85% of the students are from 35 different countries. English as a Second Language (ESL) continues to be our primary focus. Four students and three volunteers earned awards this year, due to their dedication and hard work. Student Dao Dat and volunteer Lee Colby started a newsletter of students' poems and short stories, which has continued to be published quarterly. The Americorps members have led the Women's Book Group, developed a United States Citizenship application and study guide, library scavenger hunt, civics class and educational game night. It is wonderful to see and experience all these bright and giving people.
Student Milestones 3 students achieved the High School Equivalency Diploma 6 students passed 20 GED tests 8 students passed the United States Citizenship Test 135 students signed up for library cards 111 students or more used a computer for the first time or learned a new skill 15 students or more started secondary education 4 students received the Leamer Leadership Award
The students' dedication, hard work and ability to overcome difficult situations motivate and inspire volunteers and staff who work with them. Here are four stories of students excelling and who received the Leamer Leadership Award through the Minnesota Literacy Council (MLC). Brian Peterson has overcome a difficult life of alcohol abuse and jail time to become one of our most outstanding students. He attends class every day after a hard day of work. He is very serious about his reading and homework. His goal is to achieve the GED. Nasir Ali, who is on the cover of the FLC brochure, has been a student since 1994. During this time, he has become a United States Citizen, improved his English, wrote a letter of support for the Friends of MPL and is currently studying for the GED. Dao Dat is from Vietnam. He designed the cover for the newsletter and wrote many stories for it. Jeronimo Vega is from Mexico and has been on his own since he was thirteen years old. He spent much of his young adulthood homeless. He lifted himself from despair to become an Americorps member for two years, achieved the GED,
136 completed two years of college, and became a tutor at FLC. These are just a few of the inspiring stories of the students.
FLC couldn't provide the service it does without all the outstanding help from the volunteers. We develop special partnerships to recruit new volunteers from the Friends ofMPL, Americorps, University of Minnesota, Augsburg College and MLC. Along with the 6,270 hours of tutoring, special projects have been completed that we wouldn't have been able to do without them. Volunteer tutors Judy Halverson and Lee Colby gather stories and encourage students to write for the newsletter. Lee edits and designs the newsletter. Students are thrilled to see their writing in print. Americorps member Sarah Sage started the women's book group this fall. They meet one afternoon a week for reading, conversation and vocabulary building. She also put together a scavenger hunt with the help of staff at Franklin Library to encourage students and volunteers to use the library. We give them a tour and have them answer ten questions using the online catalog, magazine/newspaper database, Internet, and finding materials in the library. She will also be starting a civics class on Thursday evenings in 2002. Americorps Member Marisa Vargas gathered a hodgepodge of citizenship materials and organized them into two packets on how to apply and a study guide. We hope that community libraries will be able to utilize them. Americorps Member Melissa Boyle leads an educational game night. Sara Pearson led a folk singing group as a teacher at FLC; she has continued the group as a volunteer.
The Friends of MPL have been a great help in recognizing the volunteers. They send a holiday card to them every year and invite them to the spring luncheon at the Nicollet Island Inn. It is a festive and special event that our volunteers look forward to every year. Students and Volunteers are invited to the Partners in Literacy Conference sponsored by MLC, which is a two-day event every April. Students, volunteers and staff throughout the state come together to celebrate the year. We had four students and three volunteers receive awards. Nancy Thornbury, literacy coordinator, had a volunteer party at her home in June. We also send a thank you holiday card with a personalized note to each volunteer thanking them for their service.
FLC has been very fortunate to be a part of grants that have added technology. This year through the Gate's Grant two new Compaq computers have been added. They can be used for research with the added Atlas, Encyclopedia and African American history software. There are also four Gateway computers, one G4 Macintosh and two older Macintosh machines for a total of nine and one office computer. There are two listening centers. This has enhanced learning at FLC.
Carol Van Why, head of the Collection Development Department, has worked closely with staff at FLC to prepare for the new GED tests in 2002. Carol did an excellent job of seamlessly ordering the new materials in time for the New Year.
Franklin Library, Phillips Computer Lab and FLC have been working closely together in the initial stages of the renovation of the library. It is hard not to recognize all the great work in the building. All of the staff in the Franklin Library are outstanding and are very 137 helpful in working with our students and providing many great materials for them. The Philip's computer lab is an excellent program. Denis Hanson, janitorial engineer, does a wonderful job keeping the place up. Altogether it makes for the ideal library full of hard working staff.
In looking ahead to 2002, we look forward to moving ahead with the renovation process. We plan to continue developing our partnerships in the community, providing quality service to our students and volunteers, developing and preparing for the new GED tests, reaching out to more GED students and better connecting students and volunteers to the library. It is our ultimate goal to have students become lifelong library users. We look forward to the challenges in the year ahead.
Respectfully submitted,
Nancy Thornbury Literacy Coordinator
138 Franklin Learning Center Staff Complement 2001
Nancy Thornbury Literacy Coordinator January 1 - December 31 Sara Pearson Literacy Instructor January 1 -June 30 Laurence Risser Literacy Instructor January 1 - December 31 Arthur Froehle Literacy Instructor, January 1 - December 31 Substitute
Americorps Volunteers Melissa Boyle Americorps Member January 1 - December 31 Ginger Comstock Americorps Member September 9 - December 31 J. Brett Donoviel Americorps Member October 22 - December 31 Aaron Moore Americorps Member December 9 - December 31 Amber Mormann Americorps Member January 1 - August 9 Sarah Sage Americorps Member January 1 - December 31 Daniel Schneider Americorps Member January 3 - April 30 Angela Tessier Americorps Member September 9 - December 31 Jessica Tickner Americorps Member October 9 - December 31 Marisa Vargas Americorps Member January 1 - December 31 Ronald Williams Americorps Member January 16-May 2 Mackenzie Zirc Americorps Member March 15 -July 19
139 Franklin Learning Center Staff Activities 2001
Arthur Froehle Memberships Friends of Minneapolis Public Library
Conferences, Classes, Workshops Minneapolis Public Library Internet Policy Training Partners in Literacy Conference Sexual Harassment Workshop Staff Recognition Party
Presentations Volunteer Luncheon
Sara Pearson Conferences, Classes, Workshops Friends of Minneapolis Public Library Volunteer Luncheon Minneapolis Public Library All Staff Day Staff Recognition Party Sexual Harassment Workshop
Presentations University of Minnesota Recruitment of Volunteers in Two Classrooms Speaking Engagements Volunteer Luncheon
Laurence Risser Memberships Friends of Minneapolis Public Library Investment and Books Clubs Minneapolis Teachers' Retirement Fund (Board of Trustees, Vice President)
Conferences, Classes, Workshops Minneapolis Public Library Internet Policy Training Sexual Harassment Workshop Staff Recognition Party Minnesota Literacy Council Partners in Literacy Conference
140 Presentations Americorps Volunteer Fair and Recruitment of Tutors University of Minnesota Recruitment of Volunteers in Two Classrooms Speaking Engagements Volunteer Luncheon
Nancy Thornbury Memberships American Library Association Friends of Minneapolis Public Library Minneapolis Public Library Staff Association Minnesota Literacy Council Professional Libraries Union of Minneapolis
Conferences, Classes, Workshops Americorps Meetings Children's Story Time Workshop, MELSA Conversational Spanish Classes at the International Institute Friends of Minneapolis Public Library Recognition Luncheon GED 2002 Conference Minneapolis Adult Basic Education Collaborative Meetings Minnesota Literacy Council Bimonthly Meetings Coordinators' Conference Partners in Literacy Conference Minneapolis Public Library All Staff Day Internet Policy Training Sexual Harassment Workshop Staff Recognition Party Renovation Franklin Library Advisory Meetings University of Minnesota Service Leaming Meetings
Presentations Americorps Volunteer Fair and Recruitment Luncheon for the Volunteers Minnesota Library Association Conference St. Cloud - Multicultural Libraries - Short Presentation about the Franklin Leaming Center University of Minnesota and Augsburg College Recruitment of Volunteers through Classroom Speaking Engagements and Volunteer Fairs - twice a year with several visits
141 Attachment A Franklin Learning Center Student Statistics at a Glance January I -December 31, 2001
Total Students Served: 448 Count of New Students (Those Who Enrolled in "2001): 342 Count of Active Participants (Those Who Attend for 12 Hours or More): 204 Average Number of Hours Participants Attended: 32 Number of Countries Students Came From: 35 Total Hours for All Students: 14,526 Most Hours Attended by a Student: 425
STATISTICS FOR NEW ENROLLEES, 2001
Age Count Percentage 0-20 years 5 4% 21-30 years 144 42% 31-40 years 110 32% 41-50 years 36 11% 51-60 years 16 5% 61 + years 13 4% Unlisted 8 2% Average Age: 33
Gender Count Percentage Female 134 39% Male 208 61%
Background Count Percentage American Indian / Alaskan 14 4% African American/African 229 67% Asian 18 5% Caucasian 17 5% Latino/a 64 19%
Marital Status Count Percentage Single 181 53% Married 139 41% Divorced 8 2% Unlisted 14 4%
Education Count Percentage Grade 0-4 11 3% Grade 5- 8 47 14% Grade 9- 11 102 30% High School Diploma or GED 91 27% Some College 72 21% Unlisted 19 6%
142 Program Level Count Percentage ESL Beginning 22 6% Intermediate 129 38% Advanced 79 23% ABE (Adult Basic Education) Beginning 14 4% Intermediate 12 3.5% Advanced 1 .5% Adult Preparation GED 63 18% Enhance 16 5% Unlisted 6 2%
Region of Origin Count Percentage Africa 201 58.8% Asia 10 2.9% Central America 42 12.3% Europe 3 .08% Middle East 5 1.5% North America 52 15.2% South America 24 7% Southeast Asia 5 1.5%
Students' Goals Count Percentage Learn to read and write better: 233 68% Learn to do math better: 151 44% Speak English better: 197 58% Pass one or more GED tests: 130 38% Learn how to use computers 168 49% Get U.S. Citizenship 35 10% Pass driver's permit test 26 8% Learn study skills for college 78 23%
143 Attachment B Franklin Learning Center Volunteer Statistics, 2001
Count of Volunteers: 115 Total number of volunteer hours: 6,270 Average number of hours per volunteer: 54 Most hours contributed by a volunteer: 924
Age Patterns Count Percentage 14-24 63 59% 25-44 29 25% 45-59 6 5% 60+ 17 15%
Gender Count Percentage Female 69 60% Male 46 40%
Background Count Percentage American Indian 1 1% Asian 6 5% African American/African 14 12% Caucasian 92 80% Latino/a 2 2%
Education Count Percentage Less than 12 years 8 7% High School Diploma/GED 6 5% Some College 40 35% Bachelors Degree 52 45% Graduate Degree 9 8%
Employment Count Percentage Full time 38 33% Part time 38 33% Student 22 19% Disabled 2 2% Retired 15 13%
Longevity Count Percentage Less than a year, including 78 68% Service Learning Volunteers 1-4 years 27 23% 5 years or more 10 9%
144 Nokomis Community Library Annual Report 2001
This last year has seemed a Sisyphusian task, not unlike shelving children's videos; whenever we felt we were gaining ground, another challenge would arrive to make us feel we were at the bottom of the hill again.
Staff issues encompassed a large part of year. Liz Bock, Library Page I, left April 7, and shelving accumulated rapidly. Barb Janousek added this task to her full workload. We were able to find a Permit Shelver from the neighborhood, Julie Hansen, who began May 9. She stayed with us until Liz Levi began on July 16. Barb Janousek accepted a promotion in Acquisitions, and left us July 6.
We then began another long process of short staffing until Brian Pankow, RO, began October 15 as our new Library Aide III. We were helped out by Teresa Mercier, LH CLCDO and Al Bowman, EL, one day a week each, as well as substitute aides and lots of extra work by NK staff. Unfortunately, as a result of these continuous staff shortages, and August's computer difficulties, Lila Shurson become injured with overuse syndrome, and needed to cut back on her hours to four daily.
Building concerns affected us during the spring, as the re-roofing project begun last November was resumed in May. Several days of cooking roofing tar infiltrated our building, as the roofers chose the spot by the clean air intake to make their stew. We celebrated the end of a very long project in June.
June was strongly affected by the East Lake recarpeting project. Nokomis was the EL Reserves pick-up site, and we had many people calling for directions, and finding us for the first time. Although we had EL holds, we did not get any extra help from EL to process the holds or help with the additional circulation. Charlene helped with Reference in-between her school visits. Additionally, the bookdrop remaining closed at EL throughout the project was frustrating to patrons and added to NK's workload.
August was a very difficult month for the Nokomis Library, both patrons and staff. In the first week, high heat caused a difficulty in the Qwest doubler, resulting in frequent and sporadic shutdowns of the T 1 line that carries our telephone line, Internet line and Catalog access. The cause, however, wasn't discovered until the end of the month, so we spent a roller coaster month of waiting in interminable lines, then the brief thrill ride of wildly entering written transactions, checking in materials and entering requests. Our patrons were as understanding as they could be, but as many days worth of work could not be completed; it wore us all down. SOS talked with Qwest frequently, but often could not call us to let us know what was happening. We truly felt as we were at the end of the world, only without the gorgeous sunsets and Margaritas.
CybraryN arrived at Nokomis in July, with its attendant advantages and disadvantages. 145 Patrons liked walking up to the computers and logging on without first signing up, but did not like it when computers were in use, and they had to ask when someone would be done. In addition, many users needed to obtain a card, or update their old one. Several asked us to have a sign-up sheet, and thought it could be self monitoring. We asked them to give it some time before instituting a new policy and it has seemed to work out. We really could use more than two Internet stations however.
Concurrently with these difficult situations, we succeeded in having a productive year. Circulation for 2001 totaled 205,358, a 21,618 increase from 183,740 in 2000 (an increase of 12 %.) Reference statistics showed a rise of 32%. Children's programming continued to be strong; traditional storytimes draw regular and appreciative attendance. The Summer Reading Program, Wolfln' Down Books @ Your Library, successfully encouraged children to set their own reading goals. Aided by a large group of Read Team volunteers, children enjoyed programs, prizes and visiting their library. Lucy Selander visited schools and parks thoughout the year, to encourage children to visit their library. We also were able to have other programs though out the year: Danielle Daniel, Storyteller for Black History month program (February 25), and Daniel Laurence Anderson, local author of Captain and Matey set sail, for Children's Book Week (November 17.)
We are no longer a Homework Helper site, and while we were proud to have this service, we understand that there was not enough money to continue all sites. The Teen Read Weeks event was not as successful as last year, but our teen circulation is very strong.
The community has undergone changes. The Hiawatha lightrail track continues to change the landscape, and many people came here to read reports regarding it. The Metropolitan Airport Commission report on noise abatement continues to heavily impact this neighborhood. We see a small, but steady, increase in ethnic diversity. More Somali and Hispanic patrons live in the neighborhood. We have requests for books and magazines in Spanish. The other day one of our young patrons was conducting a puppet show for his parents, in Spanish. It's nice to see our puppets are multi-lingual.
As the Capital Improvements projects at Roosevelt and Central grow nearer, and the economy continues its downturn, we expect next year to bring more challenges. We are confident that with a strong staff, and understanding patrons, we will be able to surmount these challenges, as well as those yet unknown.
Respectfully submitted,
Carol Dosse Community Librarian
146 Nokomis Community Library Staff Complement 2001
Carol Dosse Community Librarian January 1 - December 31
Lucy Selander Library Assistant I January 1- December 31
Barbara Janousek Library Aide III January 1- July 6
Brian Pankow Library Aide III October 15 - December 31
Marilyn Bell Library Aide I January 1- December 31
Lila Shurson Library Aide I January 1- December 31
Elizabeth Bock Library Page I January 1- April 7, 2001
Elizabeth Levi Library Page I July 16-December 31
Kalin Neumann Janitor Engineer January 1- December 31
Lois Hall Substitute Librarian January 1- December 31
John Shirk Substitute Librarian October 10 - December 31
Karen Lundquist Substitute Aide I January 1- July 20
Katherine Norman Substitute Aide I October 24 - December 31
Julie Hansen Permit Library Page I May 9 - July 13
147 Nokomis Community library Staff Activities 2001
Marilyn Bell Memberships Local 99, AFSCME Secretary Union Steward
Conferences, Classes, Workshops Enhancing Quality Staff in Changing Times, University of Minnesota Symposium Minneapolis Public Library All Staff Meeting Internet Policies and Procedures Sexual Harassment Prevention
Carol Dosse Memberships American Library Association Minnesota Library Association Friends of the Minneapolis Public Library Minneapolis Public Library Staff Association Professional Librarian's Union of Minneapolis
Conferences, Classes, Workshops Minneapolis Public Library All Staff Meeting Internet Policies and Procedures Performance Management Sexual Harassment Prevention Computers in Libraries, Washington, D.C. Stanford-California State Library Institute on 21st Century Librarianship
Lois Hall Memberships Minneapolis Public Library Staff Association Friends of the Minneapolis Public Library Friends of the University of Minnesota Library Friends of the Arboretum Library
Conferences, Classes, Workshops Minneapolis Public Library Internet Policies and Procedures
148 Brian R. Pankow Memberships Local 99, AFSCME
Conferences, Classes, Workshops Minneapolis Public Library All Staff Meeting Internet Policies and Procedures Sexual Harassment Prevention
Lucy Selander Memberships American Library Association Minnesota Library Association Friends of the Minneapolis Public Library Friends of the Kerlan Collection Minneapolis Public Library Staff Association Minneapolis Public Schools Wise Resource Volunteer Raising Assets in our Village Effectively (RAVE) Professional Librarian's Union of Minneapolis
Conferences, Classes, Workshops Minnesota Library Association Annual Convention Best Books for Children, College of St. Catherine Best Books for Young Adults, College of St. Catherine MELSA Reference Workshop Minneapolis Public Library All Staff Meeting Internet Policies and Procedures Sexual Harassment Prevention Teen Services
Presentations "Wishing Well" program, Minneapolis Children's Hospital (Mary Hanson)
Lila Shurson Memberships Local 99, AFSCME Union Steward Union Trustee Minneapolis Public Library All Staff Meeting Internet Policies and Procedures Sexual Harassment Prevention
149 Roosevelt Community Library Annual Report 2001
The referendum passed in 2001, and we wondered when anything would be done to this agency. Amy Ryan, project director, took charge and moved things briskly along. At the start of the year Our Redeemer Lutheran Church asked to meet with the library to consider a joint project in which we would use some of their land. This idea was put aside for consideration. Later we learned that in 2001 plans would be made, and in 2004 the refurbished library would be open for business. A diverse group of over forty people of all ages and from all walks of life was assembled to form an advisory group. They met several times of year to discuss what the community wanted for this agency. They settled on two options: remodel and expand the present building or build a new library in a neighborhood location. The coming of the Hiawatha light-rail transit with a station on 1 38 h Street made that option attractive. Early in January, 2002, meetings open to the general public will be held. This will give the general public a chance to voice their opm1on.
Many changes took place in the way we do business. We started doing our timesheets online. CybraryN eliminated signing up patrons for use of computers. The patron logged in by using his library card and was given an hour's time. Darlene Nordos and Gloria Olson received training on databases, and Normakay Marthinson and Darlene Nordos had lengthy training on doing performance appraisals. We started using millennium for checking in magazines; this is a much more time consuming project than the former one.
Our circulation increased, although that is no longer the reliable method of measuring activity that it was in the past. People are putting holds on material either in the library or at home, and material is constantly moving from agency to agency to fill these requests quickly. The patrons are delighted to get the latest best seller in a shorter time than ever before. Our reference books are given heavy use, but both patrons and staff are ever increasingly using the Internet for information. We have the same general questions we've always had: car repair, childcare, pets, legal questions, resumes, travel, and school assignments. The library responded to the events of September 11th by providing materials on Islam and by filling an increased demand for materials on the Bible. Extensive weeding has been done to keep the collection current. Videos and books on tape are in high demand; the problem is that both require so much shelf space. Our youth collection is heavily used and is kept well stocked and current. Our teen section has been updated and expanded.
In March Gloria Olson became our youth librarian; she impressed the staff and the public with her innovative ideas, her pleasing personality, and her professionalism. In addition to school visits she has done much more community outreach than has been done in the past. She organized a youth focus group to get input from that age group in planning for improving this agency. She also gave the community librarian considerable support and assistance. Her story hours were well attended; she had an average attendance of about 150 18 at her bedtime story hours and 30 at the Wednesday morning ones. On one of her evening story hours in May she had the children dancing around a maypole, and other clever ideas like this were used in other story hours. The special programs during the summer reading program were excellent and drew an attendance of 908. The registration declined from 490 in 2000 to 295 this year. Only 114 children earned all the prizes. We believe this lack of interest results from an increasing number of other activities that children now have available in the summer. Our homework helpers always had a number of students waiting to be aided. The large numbers of high school students who come here after school are sorely disappointed if one of the helpers isn't here. Roosevelt High School teachers continued to bring a number of classes here, and the high school art department had a display of the students' work here this spring.
Normakay Marthinson continued to work with the Standish Ericsson Neighborhood Association on their crime prevention and safety group and worked informally with Roosevelt Community Education. Unfortunately we had no homebound clients. Ingrid Giving and Normakay Marthinson did a staff exchange with Ingrid Giving corning to Roosevelt in June and Normakay Marthinson going to North Regional. Ingrid Giving profited from it by learning circulation functions, supervising a staff, and doing considerable readers' advisory work. Normakay Marthinson had the experience of working with a large staff in a large library, doing extensive reference work, and working with a large collection with many reference sources. Both felt they gained a great deal from the experience, and more of this should be done in the system. Brian Pankow was promoted to Aide III and was transferred to Nokomis; he did excellent work and was very well liked by our patrons.
The buildings and grounds were well maintained. Karen Tennille Olson again planted flowers around the sign in front of the building. Greg Voigt had the usual problem of people dumping large amounts of trash. The largest problem was a leak in the roof by the south air conditioner; we lost a large number of books from water damage.
At the close of the year, we are eagerly looking forward to the corning year with the promise of great changes for this agency.
Respectfully submitted,
:Nonnak,ay Normakay Marthinson Community Librarian 151 Roosevelt Community Library Staff Complement 2001 Ingrid Giving Acting Community Librarian June 4-December 31 Normakay Marthinson Community Librarian January-December 31 Gloria Olson Library Assistant I .5 March 5-December 31 Darlene Nordos Library Aide III January-December 31 Brian Pankow Library Aide I January-October 12 James Gibbons Library Page I .5 January-December 31 Gregory Voigt Janitorial Engineer .5 January-December 31 Feleg Abraham Homework Helper October-Decembe Emily Grantski Homework Helper January-June Lori Hoebelheinrich Homework Helper January-June September-December Bryan Jackson Homework Helper January-June September-December Laura Silver Homework Helper January-June 152 Roosevelt Community Library Staff Involvement's/Activities 2001 Normakay Marthinson Memberships American Library Association Minneapolis Public Library Staff Association Friends of Roosevelt Community Education SENA Crime Prevention and Safety Action Group President, Gamma Chapter, Delta Kappa Gamma, an international education society Gloria Olson Memberships PLUM Minneapolis Public Library Staff Association Classes, Workshops MELSA Workshop "Moments of Truth" University of MN Book Week Program-Patricia Polacco Darlene Nordos Memberships AFSCME Local 99 Brian Pankow Memberships AFSCME Local 99 James Gibbons Memberships AFSCME Local 99 153 Walker Community Library Annual Report 2001 2001 has been a banner year for Walker library, despite the continued upheaval of staff changes. Circulation of materials was up an incredible 22% over the year 2000, due in part to the temporary closings of the Linden Hills and St. Louis Park libraries. For the Walker staff, it was business as usual, as they handled the added activity with ease. Susan Carr Brown, who joined Walker in 2000 as District Librarian, left us after doing a yeoman's job of stepping in at midstream, after Gary Cooper's retirement. She has done a wonderful job here at Walker, and will be sorely missed. She has returned to her first love, however-- the Children's Room, where she is Assistant Department Head, and she looks forward to being a part of the planning and creation of the new Central Library. Thank you, Susan! Also leaving us was Emily Watts, our Children's Librarian. She is now the Homework Helper coordinator based at the Central Library, and she is doing a great job for them. But her loss left us with a gaping hole, both literally and figuratively. We wish her all the best in her new position. Shelley Kraines also left us this year. Shelley by far had been the staff member who had been here the longest amount of time; she joined MPL in 1979, and became a part of the Walker staff in 1984. Shelley was the face of Walker; it was she who greeted our patrons, interacting with humor and intelligence. This was Shelley's library, and we miss her dreadfully. We are lucky that she continues to come in to visit us; she will be a part of this library always. Jody Johnson also left us in October. He was our security guard for most of the year, and his absence left us without security for most of October. The introduction of Sunday hours here at Walker was the largest change for staff and patrons alike. It became one of our busiest days of the week. For the most part, staff scheduling was not a problem, as most of the schedules were done before they were given to us. However, we noticed more gaps in the Sunday schedule as the number of system wide volunteers for Sunday hours dropped off dramatically for the second quarter. District liaisons continued to be in a state of flux for the year. While Susan remained interim head, Walker remained the District Library, comprising a district of Walker, Washburn, Linden Hills, Sumner, Hosmer, and the Hosmer Technology Center. With her return to Central, Walker was folded temporarily into a district with East Lake Library. In 2002, the concept of "district" becomes obsolete; we, as a larger library, will be paired with Hosmer and the Hosmer Technology Leaming Center. Vandalism continued to be a problem at Walker. We had occasional visits by persons unknown who preferred to make a statement on the bathroom floor, rather than use the toilet. We also had damage to a number of science fiction books found in the stacks, with sections of the books tom out. But the majority of our incident reports were filed because of unacceptable patron behavior. The enticement of free internet terminals for public use was a draw for all patrons, rational or disturbed; not only was internet access bringing in 154 more patrons who might be considered behavior problems, but free access had been a direct factor in some conflicts; there were times when staff needed to step in and mediate disputes about whose tum it is, or how long someone has been on. We still had our share of inebriated or emotionally disturbed patrons, and it was essential to have security personnel on hand to deal with these patrons in a kind but firm manner. Despite the change and turmoil that the year 2001 brought, the Walker staff continued to perform with their usual excellent standards. Mary Ann Campbell kept the adult non fiction collection in fine shape, choosing replacements, weeding, making trips to the Bookmen, and maintaining a coherent collection policy over the chaos that is our non fiction gift books. In addition, she provided ongoing publicity and help for the Walker Book Club. Sandra Roback was in charge of our fiction collection, ordering replacements, weeding fiction, and processing the gift books fiction shelves, and maintaining the loose-leaf collections, pamphlets and vertical file. She has also been working on the Walker area history project, amassing materials by scanning and photocopying from the Central Library's Special Collections, so that we here at WA will have a collection unique to the Walker neighborhood. Lee Kamel took on new responsibilities with schedules and electronic timesheets, and was an invaluable partner in keeping Walker running smoothly. Tom McClelland continued to select and maintain WA's unparalleled CD and video collection, with suggestions from all staff members. Moira Cross, with Sandra Roback, were instrumental in creating an excellent collection of graphic novels, and Moira donated many of her own graphic novels to the WA collection. It is through their hard work that we now have a "Graphic Novel" catalog designation. Dale Sandberg and Laura Shirley continued to man the front lines of the circulation desk with grace, humor, and competency. Chris Krull did a wonderful job shelving the adult collection; he made us all look good by keeping WA in excellent order. Walker gained several new staff members this year. Greg Henrikson, retired District Librarian, filled in as librarian in charge in September, after Susan Carr Brown returned to Central Library, and Greg stayed with us until the end of November. Teresa Jensen joined the staff in December, replacing Greg, and she will remain in place until that position is filled permanently. Jerrlyn Thurber had been detailed in July to fill the space created by Shelley's medical leave, and she was hired permanently at the end of December. We couldn't be more thrilled. She is a perfect fit for our staff. Nancy Veloon was hired in May as the district shelver; she helped us maintain our sense of humor, as well as the Children's collection, along with Allison Gonnsen, who was hired in March, first on permit, and then permanently in June. Allison went above and beyond the call of duty on a daily basis. She helped us all, and we are very happy she is here with us. Also joining us in November was Michael Glaspie, our new security guard, whose presence we all depend on; we hope he will remain with us a good long while. We were fortunate during this period of staff upheaval to have had excellent support from a number of substitute librarians, including Arwen Marshall, who has been filling in on a part-time basis as Children's Librarian, as well as Joanne Bondy, who conducted a 155 regular Wednesday morning story hour at Walker. JoAnn Musumici continued as our staff complement librarian, a position she has ably filled for some time. The Walker adult non-fiction and fiction collection continued to be gathered in subject specific areas. In the Reference collection, census data and other statistical materials, plus local civic information were gathered in one place in the Desk Reference collection. Travel books, magazines and videos were placed together along the back wall, as well as adult literacy materials and world language books, tapes and videos. In addition, books on learning foreign languages have been collected in this area, as well as audio learning aids and videos on the topic. Patrons were appreciative of these special collections, and it was much easier to point out all of the relevant materials on these topics. A large Biography section was also added at the end of the Adult non-fiction section. The Walker Book Club continued to meet on a monthly basis in the meeting room of the library, with many original members still in attendance. Two members, Gary Cooper (retired WA District librarian) and John Hanson gave a book talk in December to residents of Walker Place. We hope that they will continue to do this kind of outreach on a regular basis. How we answered reference questions and what tools we used continued to evolve. As we became more expert at using the internet as a reference tool, we found that the most current information was to be found on-line, making many of our reference books obsolete. Many of the tools we used were accessible though the library's database home page and more are being added all the time. These tools can usually be accessed by the patron via the library card catalog, and does not necessitate the use of our sign-in internet terminals. For reference questions that we searched on the World Wide Web, patron access to the information is trickier. When patrons wanted information that would be best provided by sitting them down at an internet station and showing them the vast amount on their topic, letting them research the subject on their own, more than likely there was not a computer free for them to use; they had to wait their turn for a terminal. Of course, if they had internet access at home, then we are able to show them a successful search strategy, but for many WA patrons, the library's internet computers may be their only access. And so we often ended up doing the patented "quick and dirty" search, pulling together information, printing it up, and sending them on their way. For most patrons, this seemed to be acceptable, but with limited terminals, and limited time allowed, we were unable to provide the chance for any lengthy research on the patron's part. Weeding of the collection continued on a regular basis. Emily Watts completed juvenile non-fiction weeding in March. Adult weeding was ongoing-Mary Ann and Sandra, along with Chris Krull, kept the adult collection in fine form. Old GED materials were weeded from the collection, due to the complete restructuring of the GED test, and new GED materials were added, thanks to Carol Van Why. The addition of Cybraryan in March was a mixed blessing. We eventually ended the policy of a sign-up procedure, instead using plastic clocks with movable hands for patrons to set, indicating when they started, in hopes that those waiting would have a 156 better idea of the wait ahead. We also concentrated the internet terminals along the conference room wall, which helped people track which ones might be available without having to roam the library for a free terminal. But this created the problem of a concentration of adults close to and infringing upon the Children's area of the library. In addition, we had continuing problems plaguing the internet terminals, with the computers freezing up, and computer to printer lack of transmittal of data. We also continued to experience massive paper waste, as internet users printed seemingly with abandon, and then abandoned what they had printed. At the end of December, SOS installed a new image on the non-Gates public computers, and this has greatly reduced the freezing up and non-printing problems. We found that some patrons had discovered ways of cheating the system in order to get more than an hour's worth of time, but generally here at WA, the internet users tended to police each other and were quite abusive to anyone caught cheating. There has been a race to the bottom of the stairs on Sundays and other mornings of the week, as internet users vie for first use of the empty computers. However, we are not giving out numbers outside the door before we open, as one patron has suggested. In summary, 2001 has been an exciting and successful year for the Walker Library, and the excellent staff deserved much of the credit. We look forward to the coming year as it presents new challenges; if 2001 is any indication, 2002 will be an even greater success. Respectfully submitted, ~Cc[)~,~ Teresa D. Jensen Community Librarian 157 Walker Community Library Staff Complement 2001 Susan Carr Brown Acting Librarian V January I-September 2 Greg Henrikson Acting Librarian II September 4-November 30 Teresa Jensen Acting Librarian II December 3-December 31 Emily Watts Librarian II January I-August 13 Mary Ann Campbell Library Assistant I January I-December 31 .8 Sandra Roback Library Assistant I January I -December 31 .5 Lee Kamel Library Aide III January 1-December 31 Thomas McClelland Library Aide I January I-December 31 Dale Sandberg Library Aide I January I -December 31 Shelley Kraines Library Aide I January I -October 6 Jerilyn Thurber Library Aide I Permit July 23-December 30 Jeriyln Thurber Library Aide I December 31-December 31 Moira Cross Library Aide I January I -December 31 .5 Laura Shirley Library Aide I January I -December 31 .5 Christopher Krull Library Page I January I -December 31 158 Nancy Veloon Library Page I May 21-December 31 Allison Gonnsen Library Page I March 29-June 16 .5 Permit Allison Gonnsen Library Page I June 18-December 31 .5 Susan Flaherty Janitorial Worker January 1-December 31 Cynthia Miller Janitorial Worker January 1-December 31 .5 159 Walker Community Library Staff Activities 2001 Susan Carr Brown Memberships American Library Association Association for Library Service to Children Minneapolis Public Library Chair, Internet Training Committee Professional Librarians Union of Minneapolis Conferences, Classes, Workshops Minneapolis Public Library Preventing Sexual Harassment Workshop Best Books for Children U ofM Bookweek Event-speech by Patricia Pollacco Mary Ann Campbell Memberships Professional Librarians Union of Minneapolis Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop Internet Use Guidelines Electronic Consumer Health Resources Workshop Moira Cross Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop Internet Use Guidelines Susan Flaherty Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop Allison Gonnsen Conferences, Classes, Workshops Minneapolis Public Library Internet Use Guidelines 160 Lee Kamel Memberships Local 99 Conferences, Classes, Workshops MORE- MN Opportunities for Reference Minneapolis Public Library Prevention of Sexual Harassment Workshop Lead Worker Workshop Internet Use Guidelines Christopher Krull Memberships Local99 Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop Internet Use Guidelines Performance Standards Workshop Thomas McClelland Memberships Local 99 Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop Internet Use Guidelines Performance Standards Workshop Cynthia Miller Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop Performance Standards Workshop Sandra Roback Memberships Professional Librarians Union of Minneapolis Minneapolis Public Library Staff Association Conferences, Classes, Workshops Minneapolis Public Library Sexual Harassment Workshop Oral History Workshop 161 Best Books for Children Redefining Best Books for Young Adults Dale Sandberg Memberships Local 99 Conferences, Classes, Workshops Minneapolis Public Library Prevention of Sexual Harassment Workshop Internet Use Guidelines Laura Shirley Memberships Local 99 Conferences, Workshops, Classe Minneapolis Public Library Prevention of Sexual Harassment Workshop Internet Use Guideline Nancy Veloon Memberships Local 99 Conferences, Workshops, Classes Minneapolis Public Library Prevention of Sexual Harassment Workshop Internet Use Guidelines 162