PUBLIC COMPLAINT RAPID RESPONSE UNIT (PCRRU) Nigeria Police Force

2017 FIRST QUARTER (Q1) REPORT (January – March, 2017)

RELEASED 18th MAY, 2017

HIGHLIGHTS OF THE 2017 Q1 REPORT A drop in complaints; 2017 Q1 witnessed a percentage decrease of 52.8% compared to same period in 2016 (January - March). Retrieval of the sum of N560, 000.00 exhibit money and handing same over to the rightful owner. Two (2) cases of serious misconduct were referred to the Force CIID Abuja for detailed investigation. Increase in the level of PCRRU/public interaction especially through telephone calls. Lagos State Police Command tops the State Ranking with 90 complaints which is 18.07% of total complaints reported followed by FCT Abuja with 69 complaints, 13.86%; Rivers State with 59 complaints, 11.85%. Ekiti and Kwara Commands recorded no complaint against the police. Kebbi State Command recorded its first complaint of police misconduct since inception of this Unit in 2015. Over Ten (10) Thousand telephones calls were received from members of the public during period under review.

PUBLIC COMPLAINT RAPID RESPONSE UNIT (PCRRU) Nigeria Police Force 2017 Q1 REPORT Release Date: 18 TH MAY, 2017

IGP IBRAHIM K. IDRIS NPM, mni INSPECTOR-GENERAL OF POLICE FEDERAL REPUBLIC OF NIGERIA

PCRRU says No to Impunity CONTACT PCRRU 24/7 via: Calls Only: 0805 700 0001, 0805 700 0002 | SMS and WhatsApp Only: 0805 700 0003 | BBM: 58A2B5DE Twitter: @PoliceNG_PCRRU | Facebook: www.facebook.com/PolicePCRRU | Email: [email protected] OR [email protected] Website: www.npf.gov.ng/complaint Our quick response will put a smile on your face

PUBLIC COMPLAINT RAPID RESPONSE UNIT (PCRRU) Nigeria Police Force

STATE RANKING 2017 Q1 REPORT

SDSD Release Date: 18TH MAY, 2017 Release Date: 13th October, 2016 Number of Complaint RANK STATE Received %

1 Lagos 90 18.07 2 Abuja 69 13.86 3 Rivers 59 11.85 4 Anambra 35 7.03 5 Enugu 26 5.22 6 Edo 25 5.02 7 Akwa Ibom 23 4.62 8 Delta 17 3.41 9 Imo 16 3.21 10 Ogun 13 2.61 11 Kano 12 2.41 12 Abia 11 2.21 13 Nasarawa 10 2.01 13 Oyo 10 2.01 15 Kogi 9 1.81 16 Kaduna 8 1.61 17 Borno 7 1.41 18 Niger 6 1.2 18 Plateau 6 1.2 18 Zamfara 6 1.2 19 Bayelsa 5 1.0 19 Benue 5 1.0 19 Ondo 5 1.0 19 Osun 5 1.0 25 Katsina 3 0.6 25 Taraba 3 0.6 25 Yobe 3 0.6 28 Adamawa 2 0.4 28 Ebonyi 2 0.4 28 Gombe 2 0.4 31 Bauchi 1 0.2 31 Cross River 1 0.2 31 Jigawa 1 0.2 31 Kebbi 1 0.2 31 Sokoto 1 0.2 36 Ekiti 0 0 36 Kwara 0 0 TOTAL 498

PUBLIC COMPLAINT COMPLAINT RAPID RESPONSE RESPONSE UNIT (CRU) UNIT (PCRRU) NigeriaNigeria Police Police Force Force COMPLAINT DISTRIBUTION CATEGORY COMPLAINT2016 DISTRIBUTION - Q3 REPORT CATEGORY Release Date:201 7 1Q13th REPORT October , 2016

Release Date: 18TH MAY, 2017

Excessive use of Dirty in Traffic Police Demanding Professional Benefit/ State Involvement in Incivility Total Force Person Related Money for Bail Misconduct Entitlement Civil Issues Related 1 Lagos 22 0 0 1 28 0 38 1 90 2 Adamawa 1 0 0 0 1 0 0 0 2 3 Ogun 3 0 0 0 3 0 7 0 13 4 Abia 2 0 0 1 5 0 3 0 11 5 Abuja 18 0 0 1 10 0 38 2 69 6 Akwa Ibom 7 0 1 0 9 0 6 0 23 7 Anambra 3 0 0 0 18 0 14 0 35 8 Bauchi 0 0 0 0 0 0 1 0 1 9 Bayelsa 0 0 0 0 5 0 0 0 5 10 Benue 3 0 0 0 1 0 1 0 5 11 Borno 1 0 0 1 2 0 3 0 7 12 Cross River 0 0 0 0 0 0 1 0 1 13 Delta 1 0 0 0 9 0 7 0 17 14 Ebonyi 0 0 0 0 2 0 0 0 2 15 Edo 3 0 0 0 15 0 7 0 25 16 Ekiti 0 0 0 0 0 0 0 0 0 17 Enugu 5 0 0 0 10 0 10 1 26 18 Gombe 1 0 0 0 1 0 0 0 2 19 Imo 6 0 0 0 6 0 4 0 16 20 Jigawa 1 0 0 0 0 0 0 0 1 21 Kaduna 0 0 0 0 3 0 5 0 8 22 Kano 7 0 0 0 1 0 4 0 12 23 Katsina 2 0 0 0 0 0 1 0 3 24 Kebbi 0 0 0 0 0 0 1 0 1 25 Kogi 1 0 0 0 2 0 6 0 9 26 Kwara 0 0 0 0 0 0 0 0 0 27 Nasarawa 3 0 0 0 3 0 4 0 10 28 Niger 1 0 0 0 2 0 3 0 6 29 Ondo 2 0 0 0 2 0 1 0 5 30 Osun 2 0 0 0 3 0 0 0 5 31 Oyo 2 0 0 1 1 0 5 1 10 32 Plateau 3 0 0 0 2 0 1 0 6 33 Rivers 10 0 0 0 33 0 16 0 59 34 Sokoto 1 0 0 0 0 0 0 0 1 35 Taraba 0 0 0 0 2 0 1 0 3 36 Yobe 1 0 0 0 1 0 1 0 3 37 Zamfara 2 0 0 0 1 0 3 0 6 TOTAL 114 0 1 5 181 0 192 5 498

PCRRU says No to Impunity CONTACT PCRRU 24/7 via: Calls Only: 0805 700 0001, 0805 700 0002 | SMS and WhatsApp Only: 0805 700 0003 | BBM: 58A2B5DE 2 | Page Twitter: @PoliceNG_PCRRU | Facebook: www.facebook.com/PolicePCRRU | Email: [email protected] OR [email protected] Website: www.npf.gov.ng/complaint Our quick response will put a smile on your face

2017 Q1 REPORT Release Date: 18TH MAY, 2017

PUBLIC COMPLAINT RAPID RESPONSE UNIT (PCRRU) Nigeria Police Force COMPLAINT DISTRIBUTION PIE CHART 2017 Q1 2017 Q1 REPORT TH Release Date: 188TH MAY, MAY, 2017 2017

2017 Q1 REPORT8TH MAY, 2017 Release Date: 18TH MAY, 2017

PUBLIC COMPLAINT RAPID RESPONSE UNIT (PCRRU)

COMPLAINTNigeria RESPONS Police UNITForce (CRU) COMPLAINTNigeria DISTRIBUTION Police BYForce PLATFORMS/SOURCES COMPLAINT DISTRIBU2017TION BYQ1 PLATFORMS/SOURCES REPORT 2016 - Q3 REPORT TH ReleasedRelease Date: Date:1 3…Octoberth October, 18 MAY, 2016 2016 2017

SN PLATFORM/SOURCE Number of Complaint Percentage CALL 362 73% 1 WHATSAPP 75 15% 2 EMAIL 29 6% 3 TWITTER 12 2% 4 OTHERS 9 2% 5 SMS 7 1% 6 FACEBOOK 4 1% 7 498 NOTE: Over Ten (10) thousand non-related telephone calls were received from members of the public but only 362 telephone calls relating to PCRRU mandate were registered and processed.

QUICK STATISTICS TOTAL COMPLAINT RECIEVED RESOLVED/CLOSED CASES FALSE / UNRELATED CASES PENDING CASES *DISTRESS CALLS 355 65 78 498 (71% of reported cases) (13% of reported cases) (16% of reported cases) *5

*Distress calls are not counted as part of complaints

PCRRU says No to Impunity CONTACT PCRRU 24/7 via: Calls Only: 0805 700 0001, 0805 700 0002 | SMS and WhatsApp Only: 0805 700 0003 | BBM: 58A2B5DE 7 | Page Twitter: @PoliceNG_PCRRU | Facebook: www.facebook.com/PolicePCRRU | Email: [email protected] OR [email protected] Website: www.npf.gov.ng/complaint Our quick response will put a smile on your face

2017 Q1 REPORT8th MAY, 2017 Release Date: 18TH MAY, 2017 z

71%

No of Complaint

16% 13%

PUBLIC COMPLAINT RAPID RESPONSE UNIT (PCRRU) Nigeria Police Force PUBLIC SENSITIZATION 2017 Q1 REPORT Release Date: 18TH MAY, 2017

As part of sustained public awareness campaign, Assistant Commissioner of Police PCRRU, ACP Abayomi Shogunle was a guest on TVC News Nigeria’s Breakfast Show on Monday 20th March, 2017. Topic of discussion: “NIGERIA POLICE AND THE CHANGE INITIATIVE”. Video is available at Nigeria Police Force

YouTube Page at https://youtu.be/iLWND2u-gMM

9 | Page

The PCRRU Billboard along Shehu Shagari Way/Constitution Avenue intersection, opposite Federal Secretariat Complex Phase I, Central Area, Abuja. Billboard provided by Spirit of America Worldwide (Non-profit), Los Angeles, California, USA.

PCRRU says No to Impunity CONTACT PCRRU 24/7 via: Calls Only: 0805 700 0001, 0805 700 0002 | SMS and WhatsApp Only: 0805 700 0003 | BBM: 58A2B5DE Twitter: @PoliceNG_PCRRU | Facebook: www.facebook.com/PolicePCRRU | Email: [email protected] OR [email protected] 9 | Page Website: www.npf.gov.ng/complaint Our quick response will put a smile on your face

PUBLIC COMPLAINT RAPID RESPONSE UNIT (PCRRU) Nigeria Police Force PUBLIC SENSITIZATION 2017 Q1 REPORT

Release Date: 18TH MAY, 2017

15-02-2017: IGP Ibrahim Idris during the IGP's Conference with Commissioners of Police and above flagging off the distribution of Public Complaint Rapid Response Unit (PCRRU) ‘Size A1’ posters produced by the Nigeria Police Force (NPF) to replace the old smaller ‘Size A2’ posters at all Police stations nationwide. PCRRU Posters contains information on how the public can reach the Unit and are placed at all police buildings where police/citizens contact takes place in Nigeria.

The Inspector-General of Police charged all Zonal Assistant Inspectors General of Police (AIGs) and Command Commissioners of Police (CPs) to ensure that all forms of corruption are not allowed in their commands and all police officers must key-into the 'Change Begins With Me' agenda of the Federal Government.

IGP Idris K. Ibrahim seen here making a ceremonial presentation of the PCRRU poster to the Commissioner of Police Kebbi State, CP Ibrahim Kabiru.

PUBLIC COMPLAINT RAPID RESPONSE UNIT (PCRRU) Nigeria Police Force 2017 Q1 REPORT Release Date: 18TH MAY, 2017

CONCLUSION

There is a significant reduction in the numbers of complaints made against the police in 2017 Q1 (January-March) - 498 compared to same periods in 2016 which was 1,054. This shows a percentage decrease of 52.8%.

In the entire provided platforms, telephone call tops the means by which citizens are using to engage with the Unit, 362 calls were processed during the period under review which represents 73% of sources of cases received. In all, over Ten thousand non related telephone calls were received from the public during this period. Other platforms are Whatsapp, e-mail, Twitter, SMS/Text message, Facebook, Hardcopy Petition and Media Reports.

Upon a complaint to the Unit, the sum of Five Hundred and Sixty Thousand Naira (N560,000.00) being monetary exhibit earlier recovered in June, 2014 by the police at Nyanya Division, FCT Abuja was retrieved and handed over to the rightful owner who had difficulty in claiming same from the Division since the recovery.

Two cases where referred to the Force Criminal Intelligence and Investigation Department (FCIID) Abuja for detailed investigation and further necessary action. The cases are – (i) A case of alleged unlawful detention in Delta State receives from the National Human Right Commission Abuja and (ii) A case of alleged extortion and incivility to a member of the Public reported from along Airport road, Port-Harcourt, River State.

Members of the public are advised not to take to self help when they are not satisfied with an encounter with any police officer(s) but should contact the PCRRU which is available 24/7 for resolution of cases of misconduct and other required actions. Such self help by citizens had sometimes escalated the situations and resulted in severe injuries to such person(s) or innocent bystanders; deaths have been recorded in some of such controversial incidents. Even though erring officers were sanctioned or charged to court accordingly, such life-time injuries/death is not reversible. Stakeholders in police accountability project are enjoined to do more in sensitizing the general public on the existence of the PCRRU.

The Inspector-General of Police, IGP Ibrahim Idris NPM, mni continue to support the operations/activities of the Unit, this is largely responsible for the timely resolution of reported cases from across the country and successes recorded so far by the PCRRU.

REMEMBER BAIL IS FREE.

Signed ACP ABAYOMI SHOGUNLE ASSISTANT COMMISSIONER OF POLICE, PUBLIC COMPLAINT RAPID RESPONSE UNIT (PCRRU) FORCE HEADQUARTERS, ABUJA. Twitter: @YomiShogunle