170-4435 March A-Times #83 Ƒ.Indd
Airport Times Keeping the Auckland Airport community informed | Issue 83 March 2009 | ISSN1176-9432 Working together works Inside this issue: • A pilot study to improve the passenger experience • A bag’s journey at the airport • Get ready for Auckland Cup Week! Right: An arriving passenger into Auckland encounters many faces in the arrival process. The ‘lean’ pilot study aims to improve the process through teamwork. “This pilot study is a great example The process is called ‘lean’ because of key stakeholders at New it uses less capital, space, time, A better Zealand’s major gateway working materials and people effort to together for a common purpose. deliver the highest quality and most passenger economical products or services in “Our primary aim the most responsive and fl exible way. experience is to provide a From an airport arrival perspective, Auckland Airport and key better welcome for this means looking systemically at partners – Air New Zealand, such processes as queue times, MAF Biosecurity New Zealand, passengers.” baggage wait-times and the provision Aviation Security Service, “At the same time, it is important of passenger information. The fact New Zealand Customs, and to recognise that each of the airport that the airport operates in real-time, Menzies – have combined their partners has different statutory and is asset and customer intensive considerable forces on a new obligations, and will have other – both in terms of passengers, and ‘lean process’ pilot study to service improvement initiatives to in the broad range of partners examine ways to improve the be considered. needed to operate – makes it an arriving passenger experience interesting study.
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