Public Views and Perceptions of Policing in West Mercia Q2 2018/19 Survey Results Presentation Section One Introduction, Methodology & Respondent Breakdown Introduction & Methodology West Mercia Police (WMP) & the Police and Crime Commissioner, John Campion, seek to obtain the views of residents, including their confidence in WMP, to inform the PCC’s plan priorities and support decision making around the Safer West Mercia agenda WMP & the OPCC commissioned SMSR, a third party research agency, to conduct surveys over the phone and face to face with West Mercia residents and victims of crime The questionnaire includes key questions taken from the Crime Survey for England and Wales (CSEW)* and the Ipsos Mori Report on Public Views of Policing in England and Wales Over a 12 month period (Apr 18 – Mar 19) SMSR will interview a representative sample of 3000 residents – 600 across each of the 5 Local Policing Areas (LPA): Hereford; Shropshire; Telford & Wrekin and North & South Worcestershire Results have been weighted to accurately represent the population size of each LPA This second set of results (Q2 Jul-Sep 17) encompasses 750 interviews – 150 in each LPA Future reports will track changes in public perception levels and identify high performing areas and those with need for improvement.
*Comparisons made with MSGs: Devon & Cornwall, Gloucestershire, Norfolk, North Yorkshire, Suffolk, Warwickshire and Wiltshire 3 Summary –––Overall Views
The majority of residents (85%) agreed that they had confidence in West Mercia Police.
Nearly two-thirds (65%) felt that West Mercia Police were doing a good or excellent job and nearly 9 out of every 10 (85%) were confident that they would receive a good service from the force. Visibility
Around a quarter (26%) of residents report that they see an officer or PCSO at least once a week with around half (49%) satisfied with the levels of policing in their local area.
Around two-thirds (66%) said that there had been no change in the level of policing; a fifth believed there had been a decrease. Just under a quarter (23%) said that they had spoken to an officer or PCSO from their local policing team.
4 Interaction / Access
More than 8 out of every 10 (82%) were confident that they could access the police in an emergency with two-thirds (68%) confident they could do so in a non -emergency.
Four-fifths said that they would prefer to contact West Mercia Police by telephone for a non-emergency issue.
Around half (57%) said that they find out about crime and policing issues from the media , with two-fifths finding out through social media. Around three-fifths (64%) said they do not feel informed about what West Mercia Police is doing. Effectiveness
Around three-fifths of residents (63%) felt that West Mercia Police understands the issues in their community and over a quarter (29%) reported that they thought that crime was a problem in their area.
Around two-thirds (69%) thought that crime and ASB had remained the same compared to 12 months ago with a fifth reporting an increase. Further to this, seven-tenths agreed that West Mercia Police are dealing with crime and ASB.
5 Trust / integrity
The vast majority (95%) said that West Mercia Police have their support. Over 8 in 10 said they trust WMP; believe they act with integrity; use their powers appropriately and treat everyone fairly.
Nearly two-thirds (65%) are confident West Mercia Police use their stop and search power fairly and respectfully.
6 Respondent Breakdown Gender Age LPA
Shropshire 26% 45 %
South Worcester 24%
30 % 30 % 25 % 15 % 55 % 14-24 25-44 45-64 65+ North Worcester 22%
Ethnic Group Disability Hereford 15%
95 % 5% Telford 14% 11 % White BME Yes
Results have been weighted to accurately represent the population size of each LPA 7 Section Two Visibility / Presence A quarter see an officer or PCSO at least once a
week LPA Comparisons - % seeing a police officer or PCSO at least weekly 38%
29% 8% 18% 23% 20% 19% Every day
18% Weekly 26% About once a fortnight About once a month Telford & Wrekin South Shropshire North Herefordshire 16% see an officer at Worcestershire Worcestershire least weekly Once every six months 10% Trend over time - % At least weekly Less often 30%
Never 10% 28% 20% 26% 26% 25%
24%
22%
20% Quarter 1 Quarter 2
Q1 Thinking about your local area. How often would you say you see a police officer or Police Community Support Officer (PCSO)? 9 A quarter see an officer or PCSO at least once a week
Demographic Comparisons - % seeing a police officer or PCSO at least weekly Key Insights 48% Residents of Telford & Wrekin significantly more likely to see an officer or PCSO at least weekly 34% 33% Strong correlation between age and 26% 26% 24% 25% 25% how often they see an officer with younger respondents much more likely to see an officer compared to 15% 13% older respondents
BAME respondents more likely to see an officer or PCSO at least weekly Male Female 14-24 25-44 45-64 65+ White BAME Yes No than white respondents Gender Age Ethnicity Victim of Crime
Q1 Thinking about your local area. How often would you say you see a police officer or Police Community Support Officer (PCSO)? 10 HHHalfHalf are satisfied with the levels of policing in theirtheir local area LPA Comparisons - % very satisfied / satisfied 25% 55% 24% 49% 48% 48% 44% MORI – Net Satisfied
8% 1% 7%
Very satisfied
Satisfied 20% South Shropshire Telford & Wrekin Herefordshire North 49% Neither Worcestershire Worcestershire Dissatisfied satisfied with 42% Trend over time - % Satisfied policing levels in Very dissatisfied 60% their locality 58% Don't know 55% 23% 49% 50%
45%
40% Quarter 1 Quarter 2
Q2 How satisfied are you with the level of policing in your local area? MORI Question: How satisfied or dissatisfied are you with the level of the uniformed police presence in the 11 area where you live? HHHalfHalf are satisfied with the levels of policing in theirtheir local area
Demographic Comparisons - % very satisfied / satisfied Key Insights
9% drop in satisfaction with policing 67% levels from quarter 1 58% 54% Under 44’s and BAME respondents 49% 49% 49% 50% more likely to be satisfied with 45% 42% policing levels in their local area 38% Victims of crime less likely to be satisfied with policing levels
Residents of North Worcestershire least likely to be satisfied with policing levels – residents of South Male Female 14-24 25-44 45-64 65+ White BAME Yes No Worcestershire most likely to be Gender Age Ethnicity Victim of Crime satisfied
Q2 How satisfied are you with the level of policing in your local area? 12 A quarter have spoken to an officer or PCSO from
their local policing team LPA Comparisons - % Yes 30%
24% 23% 21% 20% 1% 23%
Yes Telford & Wrekin South Shropshire North Herefordshire No Worcestershire Worcestershire
Don't know / not sure Trend over time - % Yes 30%
76% 28%
26% 24% 24% 23%
22%
20% Quarter 1 Quarter 2
Q3 In the past 12 months, have you spoken to one or more of the police officers or PCSO’s who form the local policing team in your area? 13 A quarter have spoken to an officer or PCSO from their local policing team
Key Insights Demographics comparisons - % Yes Victims of crime significantly more likely to 52% have spoken to a member of their local policing team
Younger respondents (under 44) were more likely to have spoken to an officer or PCSO 35% than older respondents 29% 26% BAME respondents more than a tenth more 24% 22% 23% 22% likely to have spoken to an officer or PCSO than white respondents 16% 16% Residents of Herefordshire and North Worcestershire least likely to speak with a member of their policing team – residents Male Female 14-24 25-44 45-64 65+ White BAME Yes No of Telford & Wrekin most likely to have Gender Age Ethnicity Victim of Crime spoken with them
Q3 In the past 12 months, have you spoken to one or more of the police officers or PCSO’s who form the local policing team in your area? 14 TwoTwo----thirdsthirds felt there had been no change in the LPA Comparisons - % increase v % decrease level of policing Decrease Increase 15% 9% 2% 7% 5%
2% 5% 8% 15% 19% 20% 21% 22% 20% More than twice as Increase Telford & Wrekin South Shropshire North Herefordshire many thought there About the same Worcestershire Worcestershire had been a decrease in Decrease policing than thought there had been an Lived in the area less than a year Trend over time - % Increase v % Decrease increase Don't know Increase Decrease 20% 20% 16% 66% 15%
10% 7% 8%
5%
0% Quarter 1 Quarter 2
Q4 Compared to the last 12 months do you feel there has there been a change in the level of policing in this area? 15 TwoTwo----thirdsthirds felt there had been no change in the level of policing Key Insights
Demographic Comparisons - % increase v % decrease 6% rise in those noticing a decrease in policing when Increase Decrease compared to Quarter 1 18% 18% Under 24’s and BAME 10% 12% 8% respondents were significantly 6% 3% 7% 6% 4% more likely to notice an increase in levels of policing
10% Those aged 45 and over most 14% 16% likely to notice a decrease in 19% 20% 20% 20% 20% levels of policing 24% 25% Residents of Herefordshire least likely to notice an increase in
Male Female 14-24 25-44 45-64 65+ White BAME Yes No policing but also least likely to see Gender Age Ethnicity Victim of Crime a decrease in policing in their area
Q4 Compared to the last 12 months do you feel there has there been a change in the level of policing in this area? 16 Section Three Interaction / Access FourFour----fifthsfifths said they would prefer to contact the police via telephone for a nonnon----emergencyemergency
By telephone 80%
At a police station 8% Key Insights Email 6% The older the respondent the more likely they were to prefer using Online / website 4% telephone to contact the police
By text message 1% BAME respondents less likely to prefer using telephone to contact the police Using social media 1% for a non-emergency
At a local meeting 0%
Other 0%
Q5 If you had a non-emergency issue that you wanted to let the police know about, how would you prefer to contact them? 18 More than 8 in every 10 cccocooonnnnffffiiiiddddeeeennnntttt ttththhheeeeyyyy cccocooouuuulllldddd aaacaccccceeeessssss LPA Comparisons - % confident theycould easily speak to or the police in an emergency access police services in your local area... In an emergency In a non-emergency
Confident Not confident 89% 87% 87% 9% 74% 75% 74% 70% 72% 73% 63% 64% MORI – In an emergency 82% South Herefordshire Telford & Wrekin Shropshire North 68% Worcestershire Worcestershire
14% Trend over time - % Confidence in accessing police services In an emergency? In a non-emergency? 90% 84% 54% 85% 82% 15% MORI – In a 80% 28% non- 75% emergency 69% 68% 70%
In an emergency? In a non-emergency? 65%
60% Quarter 1 Quarter 2
Q6 How confident are you, if at all, that you could easily speak to or access police services in your local area if MORI Question: How confident are you, if at all, that you (or someone else) needed help in an emergency / non-emergency? you could easily speak to or access police services in 19 your local area in the following situations? More than 8 in every 10 cccocooonnnnffffiiiiddddeeeennnntttt ttththhheeeeyyyy cccocooouuuulllldddd aaacaccccceeeessssss the police in an emergency Key Insights Demographic Comparisons - % confident theycould easily speak to or access police services in your local area... Residents in South Worcestershire, In an emergency In a non-emergency Herefordshire and Telford & Wrekin more confident they can access 96% 94% WMP in an emergency and non- 84% 84% emergency 80% 82% 81% 80% 82% 78% 76% 72% 68% 69% 70% 68% 69% Residents in Shropshire and North 65% Worcestershire least confident 59% 56% Those under 45 most likely to have confidence they can access WMP in an emergency & non-emergency; those aged 45 and over least likely
Females more confident they can
Male Female 14-24 25-44 45-64 65+ White BAME Yes No access the police in an emergency Gender Age Ethnicity Victim of Crime then males
Q6 How confident are you, if at all, that you could easily speak to or access police services in your local area if you (or someone else) needed help in an emergency / non-emergency? 20 Half said they found out about crime and policing from the media –––slightly less from social media
Media 47% Key Insights
Social media 40% Males were more likely to find out through the media when compared to females
Other 25% Just under two-thirds of 14-24 year olds found out through social media – this declined the older the respondent got Newsletter delivered through 11% door The older the respondent the more likely they were to find out about crime and policing from the media Police website 6% Residents of Herefordshire were most likely to find out through the media - those in Community Telford & Wrekin least likely groups 4%
Over half of residents in Telford and Wrekin found out about crime and policing Public meeting 2% through social media – in Shropshire and Herefordshire it was around a third
Email 2% Those with a disability were more likely to find out through the media and less likely to find out through social media
Q7 How do you most frequently find out about local policing and crime? 21 Nearly twotwo----thirdsthirds do not feel informed about what WMP are doing LPA Comparisons - % very / fairly informed 40% 40% 40% 1% 32%
5% 23% 23%
Very informed 31% 35% Fairly informed
felt informed about Not very informed Shropshire South Telford & Wrekin Herefordshire North what WMP is doing Worcestershire Worcestershire in their local area Not at all informed Don't know Trend over time - % Informed 40% 38% 35% 41% 35%
30%
25%
20% Quarter 1 Quarter 2
Q8 Overall, how well informed do you feel about what West Mercia Police is doing in your local area? 22 Nearly twotwo----thirdsthirds do not feel informed about what WMP are doing
Key Insights Demographic Comparisons - % very / fairly informed 3% drop in those that felt informed compared to Quarter 1 46% Those aged over 45 and over less likely to 38% feel informed about what WMP is doing – 36% 37% 36% 34% 35% 35% those aged 24 to 44 most likely to be informed 30% 27% Two-fifths of residents of Shropshire, South Worcestershire and Telford & Wrekin said they did feel informed about what the police are doing in their local area
Male Female 14-24 25-44 45-64 65+ White BAME Yes No Residents of North Worcestershire were Gender Age Ethnicity Victim of Crime the least likely to be informed about what WMP is doing in their local area
Q8 Overall, how well informed do you feel about what West Mercia Police is doing in your local area? 23 A fifth have been a victim of, or witness to, a crime
LPA Comparisons - % that had been either a victim of a crime, witness to a crime or other
23% 22% 20% 80% 19% 14%
Shropshire South Worcestershire Telford & Wrekin North Worcestershire Herefordshire
Trend over time - % Yes 30% 9% 6% 7% 25% 21% 20% 20% Yes, I’ve been a Yes, I’ve been Yes, other No victim witness 15%
10% Quarter 1 Quarter 2
Q10 And can I ask whether you have been a victim of, or witness to, crime in the past 12 months, or you've had to contact West Mercia Police for any other issues? 24 A fifth have been a victim of, or witness to, a crime
Demographic Comparisons - % that had been either a victim of a crime, witness to a crime or other Key Insights 26% Those aged 25-44 and over 65 were less 22% likely to have been a victim of crime 21% 20% 19% Those aged 45-64 most likely to have been 17% 18% 16% a victim of crime
Residents in Shropshire and South Worcestershire were most likely to have been a victim of crime, with those in Herefordshire least likely
Over eight-tenths of those that had been
Male Female 14-24 25-44 45-64 65+ White BAME a victim of crime said they reported this to Gender Age Ethnicity the police
Q10 And can I ask whether you have been a victim of, or witness to, crime in the past 12 months, or you've had to contact West Mercia Police for any other issues? 25 Section Four Effectiveness Over three out of every five felt WMP understands issues in their community LPA Comparisons - % strongly / tend to agree 70% 71% 65% 64% 64% CSEW MSG Average - 51% 9% Net Agree 8% 5% 19%
6% Strongly agree 11% Tend to agree Shropshire South Herefordshire Telford & Wrekin North Worcestershire Worcestershire Neither agree nor disagree did not feel WMP understands Tend to disagree 17% Trend over time - % Agree community issues Strongly disagree 70% Don’t know
45% 65% 63%
59% 60%
55%
50% Quarter 1 Quarter 2
Q13 How much would you agree or disagree that West Mercia Police understand the issues that affect your CSEW Question: They (the police in this area) understand the issues that affect this 27 community? community Over three out of every five felt WMP understands issues in their community
Key Insights Demographic Comparisons - % strongly / tend to agree
4% increase from Quarter 1 in those that 84% felt WMP understands the issues in their community 73%
64% 62% 64% 64% Those aged 14 to 24 and 25 to 44 were 59% most likely to agree 52% 52% 51%
Those aged 45 to 64, 65 and over and BAME respondents were least likely to agree that WMP understands the issues in their community
Residents in North Worcestershire the
least likely to agree the police Male Female 14-24 25-44 45-64 65+ White BAME Yes No understands community issues, whereas Gender Age Ethnicity Victim of Crime residents in Shropshire were most likely to agree
Q13 How much would you agree or disagree that West Mercia Police understand the issues that affect your community? 28 SSSevenSeveneven----tenthstenths did not think crime and ASB was a problem in their local area LPA Comparisons - % very / quite a big problem 40% 33% 28% 26% 19% 2% 5% 13%
A very big problem 24% Telford & Wrekin North South Shropshire Herefordshire 29% Quite a big problem Worcestershire Worcestershire Not much of a problem felt that crime and Trend over time - % A very / quite a big problem ASB was a problem Not a problem at all 30% 29% Don't know 28% 27%
56% 26%
24%
22%
20% Quarter 1 Quarter 2 Q14 How much of a problem, if at all, do you think crime and anti-social behaviour are in your local area? 29 SSSevenSeveneven----tenthstenths did not think crime and ASB was a problem in their local area
Key Insights Demographic Comparisons - % very / quite a big problem 2% increase in those that felt crime and ASB was a problem when compared to 43% Quarter 1 40% 36% Victims of crime and BAME respondents 31% were significantly more likely to have 30% said crime and ASB was a problem 27% 28% 25% 22% 22% Those aged 14 to 24 and 25 to 44 least likely to say crime and ASB a problem
Residents in Herefordshire were significantly less likely to say crime and ASB was a problem Male Female 14-24 25-44 45-64 65+ White BAME Yes No Gender Age Ethnicity Victim of Crime Residents from Telford & Wrekin were most likely to say there was a problem in their local area
Q14 How much of a problem, if at all, do you think crime and anti-social behaviour are in your local area? 30 Over twotwo----thirdsthirds felt crime and ASB levels had remained the same –––a fifth felt there was more LPA Comparisons - % more crime v % less crime Less crime now than 12 months ago More crime now than 12 months ago 10% 3% 3% 7% 6% 0% 6% 5% 17% 18% 21% 22% 21% 20% Less About the same 5% Telford & Wrekin South North Herefordshire Shropshire More Worcestershire Worcestershire felt crime and ASB levels were Don’t know Trend over time - % More v % Less lower Refused Less More 30% 69% 25% 20% 18% 20%
15%
10% 8% 5% 5%
0% Quarter 1 Quarter 2 Q15 Compared to 12 months ago, would you say there is now more crime and ASB in the area you live in, less crime and ASB or about the same? 31 Over twotwo----thirdsthirds felt crime and ASB levels had remained the same –––a fifth felt there was more
Demographic Comparisons - % more crime v % less crime Key Insights Less crime now than 12 months ago More crime now than 12 months ago 2% increase in those that thought crime and ASB was more of a 8% 7% 6% 6% 6% 5% 6% 5% 4% problem, 3% decrease on those that 2% thought it was less of a problem compared to Quarter 1 11% 14% 15% 17% Victims of crime and those aged 45 19% 21% 20% to 64 and 65 and over were the 24% 25% most likely to have said that there 30% is more crime compared to a year ago
Male Female 14-24 25-44 45-64 65+ White BAME Yes No Residents in Telford & Wrekin were Gender Age Ethnicity Victim of Crime more likely to say there is now less crime now
Q15 Compared to 12 months ago, would you say there is now more crime and ASB in the area you live in, less crime and ASB or about the same? 32 ThreeThree----quartersquarters agreed WMP respond effectively to emergencies Key Insights Responding effectively to 7% 74% emergencies 32% Disagreement low towards all statements - only one statement (policing the roads) had more than a fifth Protecting children and 38% disagreement vulnerable people 8% 72% MORI - Dealing with Females more agreeable to all but one statement Dealing with crime and anti- crime and (policing the roads) compared to males social behaviour 19% 70% ASB Agreement towards all statements declined the older
Policing the roads 26% 68% the respondent was
BAME respondents less agreeable to all but one of the 10% Bringing offenders to justice 17% 61% statements (policing the roads) compared to white 60% respondents CSEW MSG Victims of crime less agreeable to all statements Tackling serious organised crime 7% 58% Average - Dealing with Residents of North Worcestershire less frequently crime and agreed with these statements, whereas residents of Supporting victims and witnesses 7% 57% ASB Herefordshire and South Worcestershire more Disagree Agree frequently agreed
Q16 To what extent do you agree or disagree that West Mercia Police are: CSEW & MORI Question: Do you agree or disagree that the police are dealing with the crime and anti-social behaviour 33 issues that matter to you in the area where you live? Section Five Trust / Integrity Nearly twotwo----thirdsthirds are confident WMP uuusussseeee ttththhheeeeiiiirrrr ssststttoooopppp and search power fairly and respectfully LPA Comparisons - % strongly / tend to agree 69% 64% 64% 63% 62%
20% 28% Strongly agree 1% 65% Tend to agree 3% felt stop and Neither agree nor disagree South Shropshire Telford & Wrekin North Herefordshire search powers Worcestershire Worcestershire Tend to disagree used fairly and 11% Trend over time - % Agree respectfully Strongly disagree 70% Don’t know 65% 37% 65% 63%
60%
55%
50% Quarter 1 Quarter 2
Q17 Please say how much you agree or disagree with the following statement: I am confident that West Mercia Police use their stop and search powers fairly and respectfully? 35 Nearly twotwo----thirdsthirds are confident WMP uuusussseeee ttththhheeeeiiiirrrr ssststttoooopppp and search power fairly and respectfully
Demographic Comparisons - % strongly / tend to agree Key Insights 72% 71% Those aged 14-24 and 65+ are the most likely to feel confident the 67% 66% 66% police use their stop and search power fairly and respectfully 63% 62% 58% 59% BAME respondents least likely to feel confident WMO use stop and search powers fairly and respectfully 49% Victims / witnesses of crime less likely to agree
Male Female 14-24 25-44 45-64 65+ White BAME Yes No Residents in South Worcestershire Gender Age Ethnicity Victim of Crime are the most likely to agree
Q17 Please say how much you agree or disagree with the following statement: I am confident that West Mercia Police use their stop and search powers fairly and respectfully? 36 The overwhelming majority say that WMP have their support
West Mercia Police have your support 1% 95% 9% Key Insights I have trust in West Mercia Police 5% 89% 71% Disagreement was low (<11%) CSEW MSG West Mercia Police act with integrity 2% 88% towards all statements Average – West Mercia Police use their powers appropriately 4% 83% Treat Over 8 in 10 say WMP have their everyone support; they trust WMP; believe West Mercia Police treat everyone fairly regardless of who they are 5% 80% fairly they act with integrity; use their powers appropriately and treat West Mercia Police take people's concerns seriously 9% 78% everyone fairly West Mercia Police can be relied upon to be there when you need 17% them 11% 77% Younger respondents tended to be more agreeable towards these West Mercia Police have a good reputation amongst local people 8% 76% 59% CSEW MSG statements than older respondents West Mercia Police value and are responsive to public feedback 6% 65% Average – Residents of South Worcestershire Can be relied more frequently agreed with these Complaints against West Mercia Police are dealt with fairly 3% 63% on when needed statements; residents of Shropshire West Mercia Police admit their mistakes 10% 46% less frequently agreed
Disagree Agree
Q18 Thinking about West Mercia Police, to what extent do you agree or disagree that...? CSEW Questions: They (the police in this area) can be relied on to be there when you need them / The police in this 37 area treat everyone fairly regardless of who they are Section Six Confidence in West Mercia Police Over eight out of ten were confident they’d receive
a good service from WMP LPA Comparisons - % very / fairly confident 89% 87% 87%
83% 82%
2% 2% 10% 25% Very confident
Fairly confident 85% Herefordshire Telford & Wrekin South Worcestershire North Worcestershire Shropshire Not very confident confident they’d Trend over time - % Confident get a good Not at all confident 90% service Don’t know 87% 85% 85% 60% 80%
75%
70% Quarter 1 Quarter 2
Q19 If you were to report a crime or incident in the future, how confident are you that you would receive a good service from West Mercia Police? 39 Over eight out of ten were confident they’d receive a good service from WMP
Demographic Comparisons - % very / fairly confident
Key Insights 98%
Nearly all of those aged 14 to 24 were confident they’d receive a good service 92% 89% from WMP; this declined the older the 87% respondent was 85%
80% BAME respondents, males and victims 78% 77% of crime were less confident in 76% 75% receiving a good service
Residents in North Worcestershire and Shropshire were the least likely to be confident in receiving a good service, whereas residents in Herefordshire Male Female 14-24 25-44 45-64 65+ White BAME Yes No were most confident Gender Age Ethnicity Victim of Crime
Q19 If you were to report a crime or incident in the future, how confident are you that you would receive a good service from West Mercia Police? 40 Just under twotwo----thirdsthirds felt the police were doing either an excellent or a good job LPA Comparisons - % excellent / good job
1% 70% 64% 69% 65% CSEW MSG Average – 64% 3% Excellent / Good job 4% 1% 15% 59%
Only An excellent job A good job Telford & Wrekin South Shropshire Herefordshire North 26% Worcestershire Worcestershire A fair job 6% Trend over time - % Excellent / good job A poor job 70% felt the police were 67% doing a poor job A very poor job 65% Don’t know 65% 51% 60%
55%
50% Quarter 1 Quarter 2
Q20 In general, how good a job do you think West Mercia Police are doing in your local area? CSEW Question: Taking everything into account, how good a job do you think the police in this area are 41 doing? Just under twotwo----thirdsthirds felt the police were doing either an excellent or a good job
Demographic Comparisons - % excellent / good job Key Insights 84% Younger respondents (16 to 24 and 25 to 44) significantly more likely to feel the police were doing an excellent or good job 76% compared to older respondents (45 to 64 and 65 and over)
Victims of crime and BAME respondents 67% 66% 66% were less likely to say the police are doing 64% an excellent or good job in their local area 60% 60% Residents in Telford & Wrekin and South Worcestershire were the most likely to say 54% 54% WMP were doing an excellent or good job, Male Female 14-24 25-44 45-64 65+ White BAME Yes No whereas residents in North Worcestershire Gender Age Ethnicity Victim of Crime were the least likely
Q20 In general, how good a job do you think West Mercia Police are doing in your local area? 42 Over fourfour----fifthsfifths agreed they had confidence in WMP
Demographic Comparisons - % strongly/ tend to agree Key Insights 95% 92% Victims of crime and those aged 45 to 64 displayed the lowest confidence in 87% WMP 86% 85% 84% 82% Younger respondents (14 to 24 and 25 80% to 44) were the most agreeable that 77% 77% they were confident in WMP
Residents in Herefordshire and South Worcestershire were the most likely to say they had confidence in the police, whereas residents in Shropshire and North Worcestershire were the least Male Female 14-24 25-44 45-64 65+ White BAME Yes No likely Gender Age Ethnicity Victim of Crime
Q21 Please say how much you agree or disagree with the following statement: Taking everything into account I have confidence in West Mercia Police? 43 Over fourfour----fifthsfifths agreed they had confidence in WMP LPA Comparisons - % strongly / tend to agree
6% 92% 79% 89% CSEW MSG Average – 83% 81% Net Agree 81% 4% 2%1% 8% Strongly agree 33% Tend to agree Herefordshire South Telford & Wrekin North Shropshire 85% Neither agree nor disagree Worcestershire Worcestershire agreed they Tend to disagree had confidence Trend over time - % Agree in WMP Strongly disagree 90% Don’t know 88%
52% 86% 85% 85%
84%
82%
80% Q1 Q2
Q21 Please say how much you agree or disagree with the following statement: Taking everything into account I CSEW Question: Taking everything into account I have confidence in West Mercia Police? have confidence in the police in this area 44 Factors influencing confidence
Top 10 answers
Reliability / quickness / being there when needed / responding to incidents / good job 35%
Lack of contact / no crime in the area / feel safe 21%
Experience of good / efficient service delivery / professional 19%
Lack of resources / not enough officers available to deal with problems/ lack of visible 14% patrol / presence
Generally trust them / no real reason 9%
Good visibility / presence on the streets 6%
Poor / inefficient service received / police can do nothing / poor attitude or skills of officers 5%
Attitude and skills of officers / PCSO's including treating people fairly 4%
Slow / lack of response when requested / not reliable to be there when needed / not 3% accessible / hard to contact
Heard good things about police from others / other people's experience / media 3%
Q22 Why do you say that? 45 Around a tenth had experienced an event that negatively affected their confidence in the police LPA Comparisons - % positive event % negative event Positive Negative 9% 6% 1% 5% 3% 5% 11% 9% 9% 11% 10% 16% Yes, in a positive way
Yes, in a negative way Telford & Wrekin North Shropshire South Herefordshire Worcestershire Worcestershire No Trend over time - % Negative v % Positve Yes, in a positive way Yes, in a negative way 20%
84% 15% 10% 11% 10% 6% 5% 5%
0% Quarter 1 Quarter 2
Q23 Has any particular event affected your confidence in the police in the last 12 months? 46 Around a tenth had experienced an event that negatively affected their confidence in the police
Demographic Comparisons - % positive event v % negative event Key Insights Positive Negative Victims of crime and were the most likely 10% to experience an event that negatively 7% 6% affected their confidence – but were also 5% 5% 5% 5% 5% 3% 4% the most likely to experience an event that positively affected their confidence 4% 5% 6% 8% Those aged 45 to 64 least likely to 10% experience a positive event and 12% 11% 13% significantly more likely to experience a negative event 18% 20% Residents in South Worcestershire and Herefordshire were the least likely to have experienced an event that positively Male Female 14-24 25-44 45-64 65+ White BAME Yes No affected their confidence in the police. Gender Age Ethnicity Victim of Crime Residents in Telford & Wrekin were the most likely
Q23 Has any particular event affected your confidence in the police in the last 12 months? 47 A tenth of respondents said they are aware of the Police and Crime Commissioner
LPA Comparisons - % aware of PCC Key Insights
More awareness shown in 13% South Worcestershire, nearly 12% 11% 11% 10% twice as much as in 7% Herefordshire
Males and those aged 65 and Yes over more likely to be aware of South Shropshire North Telford & Wrekin Herefordshire Police and Crime Commissioner No Worcestershire Worcestershire
Trend over time - % Yes Younger people, victims of 20% crime and BAMEs less likely to 89% be aware 15% 11% 10% Perceptions surveys typically 10% record awareness of 8-15% based on previous research 5% conducted by SMSR.
0% Quarter 1 Quarter 2
Q25 Do you know who the current elected Police and Crime Commissioner is for your area? 48 Section Seven LPA & Victim Comparisons LPA Key Question Overview
Herefordshire Shropshire Telford & Wrekin North Worcestershire South Worcestershire
92% 91% 89% 89% 89% 89%
85% 83% 81% 81% 78% 77%
72% 72% 72% 70% 70% 70% 70% 69%
65% 65% 64% 64% 64% 63% 63%
60% 59%
51%
How much would you agree or How much of a problem, if at all, To what extent do you agree or I have trust in West Mercia Police In general, how good a job do you Taking everything into account I disagree that West Mercia Police do you think crime and anti-social disagree that West Mercia Police (Net agree) think West Mercia Police are have confidence in West Mercia understand the issues that affect behaviour are in your local area? are dealing with crime and anti- doing in your local area? (An Police? (Net agree) your community? (Net agree) (Not much / no problem at all) social behaviour? (Net agree) excellent / good job)
50 LPA Key Findings ---Herefordshire Key Findings Compared With Other NPTs Taking everything into account I have confidence in West Mercia Police? Least likely to see an officer or PCSO at least weekly (19%)
Least likely to have spoken to an officer or PCSO from their local policing 2% team (20%) 3% 3% Least likely to have said there had been an increase in policing in their Strongly agree 29% area (2%); also least likely to say there had been a decrease (15%) Tend to agree Least 92% Neither agree nor disagree likely to have been a victim, or witness to, a crime (14%) Tend to disagree agreed they had Least likely to have said crime and ASB was a problem in their area (19%) confidence in Strongly disagree WMP Least Don’t know likely to say stop and search powers used fairly and respectfully (62%) 63% Most likely to say they’d receive a good service from WMP (89%)
Most confident in WMP (92%)
Least awareness of the PCC (7%)
51 LPA Key Findings ---Shropshire
Taking everything into account I have confidence in West Mercia Key Findings Compared With Other NPTs Police? Least confident they could access the police services 3% in a non-emergency (63%) 1% 6% Most likely (alongside South Worcestershire and 10% Strongly agree Telford & Wrekin) to feel informed about what WMP is doing in their area (40%) 37% Tend to agree 81% Neither agree nor disagree Most likely to have been a victim of, or witness, to a crime (23%) agreed they had Tend to disagree confidence in WMP Strongly disagree Most likely to feel WMP understands community Don’t know issues (70%)
43% Least confident they’d receive a good service from WMP (82%)
Least confident in WMP (81%)
52 LPA Key Findings ---Telford & Wrekin
Key Findings Compared With Other NPTs Taking everything into account I have confidence in West Mercia Police? Most likely to see a police officer at least weekly (38%)
1% Most likely to have spoken to an officer or PCSO (30%) 7% 1% Most likely to see an increase in policing over the past year 8% Strongly agree (15%) Tend to agree 38% Most likely (alongside South Worcestershire and Neither agree nor disagree 83% Shropshire) to feel informed about what WMP is doing in agreed they had Tend to disagree their area (40%) confidence in Strongly disagree WMP Most likely to have said crime and ASB was a problem in Don’t know their area (40%)
45% Most likely to feel the police were doing a good job in the local area (70%)
Most likely to have experienced an event that positively affected their confidence in the police (9%)
53 LPA Key Findings –––North Worcestershire
Taking everything into account I have confidence in West Mercia Key Findings Compared With Other NPTs Police? Least satisfied with levels of policing in area (48%) 3% Least 3% 1% confident they could access police services in an emergency (74%) 12% Strongly agree 29% Least Tend to agree likely to feel informed about what WMP are doing in their local areas (23%) 81% Neither agree nor disagree agreed they had Tend to disagree Least likely to say WMP understands issues that affect confidence in the community (51%) WMP Strongly disagree Don’t know Most likely to feel there is more crime in their area compared to a year ago (22%)
52% Least likely to feel WMP are doing an excellent or good job in their area (59%)
Least confident (alongside Shropshire) in WMP (81%)
54 LPA Key Findings –––South Worcestershire
Taking everything into account I have confidence in West Mercia Key Findings Compared With Other NPTs Police? Most satisfied with the levels of policing in their area (55%)
1% Most likely to feel policing levels have decreased in their area 4% 1% 5% (22%) Most 31% Strongly agree confident the could access police services in an emergency (89%) and a non-emergency (74%) Tend to agree 89% Neither agree nor disagree Most likely (alongside Telford & Wrekin and Shropshire) to feel agreed they had Tend to disagree informed about what WMP is doing in their area (40%) confidence in Strongly disagree WMP Most Don’t know confident WMP use their stop and search powers fairly and respectfully (69%) 58% Most likely to have experienced an event that negatively affected confidence in the police (16%)
Most aware of the PCC (13%)
55 Victim of Crime Comparisons 100% 96% 93% 89% 90%
80% +14 % 80% 68% Key Insights 70% 64% +12 63% 73% 75% 60% % +26 Those who had contact with 50% 62% -16% % 47% 59% the police when reporting a 50% -16% 44% - crime more likely to be 50% 18% 40% -1% satisfied with policing levels, 43% Reported Crime -9% 38% be informed on what WMP is 30% doing and feel WMP are -4% Did not report dealing with crime and ASB 20% crime 18% 10% Those who did not report the crime over a tenth more likely 0% How satisfied are Overall, how well How much would How much of a To what extent do I have trust in If you were to In general, how Taking everything to have trust in the police, be you with the level informed do you you agree or problem, if at all, you agree or West Mercia report a crime or good a job do you into account I confident in receiving a good of policing in your feel about what disagree that do you think disagree that Police (Net agree) incident in the think West have confidence service and have confidence local area? (Net West Mercia West Mercia crime and anti- West Mercia future, how Mercia Police are in West Mercia satisfied) Police is doing in Police understand social behaviour Police are dealing confident are you doing in your local Police? (Net in WMP your local area? the issues that are in your local with crime and that you would area? (An agree) (Net informed) affect your area? (Not much / anti-social receive a good excellent / good community? (Net no problem at all) behaviour? (Net service from West job) agree) agree) Mercia Police? (Net confident)
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