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Public Views and Perceptions of Policing in West

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Public Views and Perceptions of Policing in West Public Views and Perceptions of Policing in West Mercia Q2 2018/19 Survey Results Presentation Section One Introduction, Methodology & Respondent Breakdown Introduction & Methodology West Mercia Police (WMP) & the Police and Crime Commissioner, John Campion, seek to obtain the views of residents, including their confidence in WMP, to inform the PCC’s plan priorities and support decision making around the Safer West Mercia agenda WMP & the OPCC commissioned SMSR, a third party research agency, to conduct surveys over the phone and face to face with West Mercia residents and victims of crime The questionnaire includes key questions taken from the Crime Survey for England and Wales (CSEW)* and the Ipsos Mori Report on Public Views of Policing in England and Wales Over a 12 month period (Apr 18 – Mar 19) SMSR will interview a representative sample of 3000 residents – 600 across each of the 5 Local Policing Areas (LPA): Hereford; Shropshire; Telford & Wrekin and North & South Worcestershire Results have been weighted to accurately represent the population size of each LPA This second set of results (Q2 Jul-Sep 17) encompasses 750 interviews – 150 in each LPA Future reports will track changes in public perception levels and identify high performing areas and those with need for improvement. *Comparisons made with MSGs: Devon & Cornwall, Gloucestershire, Norfolk, North Yorkshire, Suffolk, Warwickshire and Wiltshire 3 Summary –––Overall Views The majority of residents (85%) agreed that they had confidence in West Mercia Police. Nearly two-thirds (65%) felt that West Mercia Police were doing a good or excellent job and nearly 9 out of every 10 (85%) were confident that they would receive a good service from the force. Visibility Around a quarter (26%) of residents report that they see an officer or PCSO at least once a week with around half (49%) satisfied with the levels of policing in their local area. Around two-thirds (66%) said that there had been no change in the level of policing; a fifth believed there had been a decrease. Just under a quarter (23%) said that they had spoken to an officer or PCSO from their local policing team. 4 Interaction / Access More than 8 out of every 10 (82%) were confident that they could access the police in an emergency with two-thirds (68%) confident they could do so in a non -emergency. Four-fifths said that they would prefer to contact West Mercia Police by telephone for a non-emergency issue. Around half (57%) said that they find out about crime and policing issues from the media , with two-fifths finding out through social media. Around three-fifths (64%) said they do not feel informed about what West Mercia Police is doing. Effectiveness Around three-fifths of residents (63%) felt that West Mercia Police understands the issues in their community and over a quarter (29%) reported that they thought that crime was a problem in their area. Around two-thirds (69%) thought that crime and ASB had remained the same compared to 12 months ago with a fifth reporting an increase. Further to this, seven-tenths agreed that West Mercia Police are dealing with crime and ASB. 5 Trust / integrity The vast majority (95%) said that West Mercia Police have their support. Over 8 in 10 said they trust WMP; believe they act with integrity; use their powers appropriately and treat everyone fairly. Nearly two-thirds (65%) are confident West Mercia Police use their stop and search power fairly and respectfully. 6 Respondent Breakdown Gender Age LPA Shropshire 26% 45 % South Worcester 24% 30 % 30 % 25 % 15 % 55 % 14-24 25-44 45-64 65+ North Worcester 22% Ethnic Group Disability Hereford 15% 95 % 5% Telford 14% 11 % White BME Yes Results have been weighted to accurately represent the population size of each LPA 7 Section Two Visibility / Presence A quarter see an officer or PCSO at least once a week LPA Comparisons - % seeing a police officer or PCSO at least weekly 38% 29% 8% 18% 23% 20% 19% Every day 18% Weekly 26% About once a fortnight About once a month Telford & Wrekin South Shropshire North Herefordshire 16% see an officer at Worcestershire Worcestershire least weekly Once every six months 10% Trend over time - % At least weekly Less often 30% Never 10% 28% 20% 26% 26% 25% 24% 22% 20% Quarter 1 Quarter 2 Q1 Thinking about your local area. How often would you say you see a police officer or Police Community Support Officer (PCSO)? 9 A quarter see an officer or PCSO at least once a week Demographic Comparisons - % seeing a police officer or PCSO at least weekly Key Insights 48% Residents of Telford & Wrekin significantly more likely to see an officer or PCSO at least weekly 34% 33% Strong correlation between age and 26% 26% 24% 25% 25% how often they see an officer with younger respondents much more likely to see an officer compared to 15% 13% older respondents BAME respondents more likely to see an officer or PCSO at least weekly Male Female 14-24 25-44 45-64 65+ White BAME Yes No than white respondents Gender Age Ethnicity Victim of Crime Q1 Thinking about your local area. How often would you say you see a police officer or Police Community Support Officer (PCSO)? 10 HHHalfHalf are satisfied with the levels of policing in theirtheir local area LPA Comparisons - % very satisfied / satisfied 25% 55% 24% 49% 48% 48% 44% MORI – Net Satisfied 8% 1% 7% Very satisfied Satisfied 20% South Shropshire Telford & Wrekin Herefordshire North 49% Neither Worcestershire Worcestershire Dissatisfied satisfied with 42% Trend over time - % Satisfied policing levels in Very dissatisfied 60% their locality 58% Don't know 55% 23% 49% 50% 45% 40% Quarter 1 Quarter 2 Q2 How satisfied are you with the level of policing in your local area? MORI Question: How satisfied or dissatisfied are you with the level of the uniformed police presence in the 11 area where you live? HHHalfHalf are satisfied with the levels of policing in theirtheir local area Demographic Comparisons - % very satisfied / satisfied Key Insights 9% drop in satisfaction with policing 67% levels from quarter 1 58% 54% Under 44’s and BAME respondents 49% 49% 49% 50% more likely to be satisfied with 45% 42% policing levels in their local area 38% Victims of crime less likely to be satisfied with policing levels Residents of North Worcestershire least likely to be satisfied with policing levels – residents of South Male Female 14-24 25-44 45-64 65+ White BAME Yes No Worcestershire most likely to be Gender Age Ethnicity Victim of Crime satisfied Q2 How satisfied are you with the level of policing in your local area? 12 A quarter have spoken to an officer or PCSO from their local policing team LPA Comparisons - % Yes 30% 24% 23% 21% 20% 1% 23% Yes Telford & Wrekin South Shropshire North Herefordshire No Worcestershire Worcestershire Don't know / not sure Trend over time - % Yes 30% 76% 28% 26% 24% 24% 23% 22% 20% Quarter 1 Quarter 2 Q3 In the past 12 months, have you spoken to one or more of the police officers or PCSO’s who form the local policing team in your area? 13 A quarter have spoken to an officer or PCSO from their local policing team Key Insights Demographics comparisons - % Yes Victims of crime significantly more likely to 52% have spoken to a member of their local policing team Younger respondents (under 44) were more likely to have spoken to an officer or PCSO 35% than older respondents 29% 26% BAME respondents more than a tenth more 24% 22% 23% 22% likely to have spoken to an officer or PCSO than white respondents 16% 16% Residents of Herefordshire and North Worcestershire least likely to speak with a member of their policing team – residents Male Female 14-24 25-44 45-64 65+ White BAME Yes No of Telford & Wrekin most likely to have Gender Age Ethnicity Victim of Crime spoken with them Q3 In the past 12 months, have you spoken to one or more of the police officers or PCSO’s who form the local policing team in your area? 14 TwoTwo----thirdsthirds felt there had been no change in the LPA Comparisons - % increase v % decrease level of policing Decrease Increase 15% 9% 2% 7% 5% 2% 5% 8% 15% 19% 20% 21% 22% 20% More than twice as Increase Telford & Wrekin South Shropshire North Herefordshire many thought there About the same Worcestershire Worcestershire had been a decrease in Decrease policing than thought there had been an Lived in the area less than a year Trend over time - % Increase v % Decrease increase Don't know Increase Decrease 20% 20% 16% 66% 15% 10% 7% 8% 5% 0% Quarter 1 Quarter 2 Q4 Compared to the last 12 months do you feel there has there been a change in the level of policing in this area? 15 TwoTwo----thirdsthirds felt there had been no change in the level of policing Key Insights Demographic Comparisons - % increase v % decrease 6% rise in those noticing a decrease in policing when Increase Decrease compared to Quarter 1 18% 18% Under 24’s and BAME 10% 12% 8% respondents were significantly 6% 3% 7% 6% 4% more likely to notice an increase in levels of policing 10% Those aged 45 and over most 14% 16% likely to notice a decrease in 19% 20% 20% 20% 20% levels of policing 24% 25% Residents of Herefordshire least likely to notice an increase in Male Female 14-24 25-44 45-64 65+ White BAME Yes No policing but also least likely to see Gender Age Ethnicity Victim of Crime a decrease in policing in their area Q4 Compared to the last 12 months do you feel there has there been a change in the level of policing in this area? 16 Section Three Interaction / Access FourFour----fifthsfifths said they would prefer to contact the police via telephone
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